Privacy Policy

Information We Collect

Information You Provide to Us

We collect information you provide directly to us, such as:

• Account Information: When you create an account, we collect your name, email address, password, and other contact information.
• Profile Information: If you are a service provider, we collect information for your profile, including your business name, description, services offered, qualifications, and other professional details.
• Location Information: We collect your ZIP code to help connect you with local service providers.
• Service Requests: When you submit a service request, we collect information about your specific needs, preferred timeline, and other details relevant to your request.
• Communications: We collect information when you contact us directly, complete a form, or otherwise communicate with us or other users through our platform.
• Payment Information: If applicable, we collect payment information for services or subscriptions.
• Phone Number & Messaging Metadata: We collect the mobile phone number you provide when you opt-in to receive SMS/MMS messages, along with metadata such as timestamps of opt-in, opt-out, and individual message delivery statuses.

Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

• Device Information: We collect information about the device you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Usage Information: We collect information about your activity on our Services, including pages visited, time spent, clicks, and other actions.
• Log Information: We collect log information when you use our Services, including IP address, browser type, referring/exit pages, and timestamps.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services;
• Connect users with appropriate service providers based on their location and needs;
• Process and complete transactions;
• Send you technical notices, updates, security alerts, and support messages;
• Respond to your comments, questions, and customer service requests;
• Communicate with you about products, services, offers, promotions, and events;
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities;
• Personalize and improve your experience on our Services;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• SMS/MMS Notifications & Marketing: We use your mobile number and messaging metadata to send you transactional messages (appointment confirmations, reminders, service updates, billing notices) and, if you’ve opted in, promotional offers and announcements via A2P-registered 10-digit long code (10DLC).

How We Share Your Information

We may share information about you as follows:

• With Service Providers: When you submit a request for services, we share relevant information with potential service providers to help them respond to your request.
• With Service Users: If you are a service provider, we share your profile and business information with potential customers who may be interested in your services.
• With Carriers and Messaging Partners: We share your phone number and messaging metadata with our registered A2P/10DLC carriers and messaging platform providers solely for the purpose of sending and tracking SMS/MMS messages on our behalf. These partners are bound by confidentiality and may not use your information for any other purpose.
• For Legal Reasons: We may share information in response to a legal request if we believe disclosure is in accordance with applicable law, or to protect the rights, property, and safety of Zip2Help, our users, and the public.
• In Connection with Business Transfers: We may share information in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share information with your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Your Choices

Account Information

You may update, correct, or delete your account information at any time by logging into your account or contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

Location Information

You can prevent us from collecting precise location information through your device settings, but this may limit your ability to use certain features of our Services.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

SMS Opt-Out: To stop all non-transactional messages, reply STOP to any SMS. After we process your STOP request, you’ll receive one final confirmation message; then no further promotional texts will be sent unless you opt back in.

SMS Help: For assistance or more information about our messaging, reply HELP or contact us at privacy@zip2help.com.

SMS Opt-In: You may re-subscribe to promotional messages at any time by replying START, or by updating your preferences on our website or mobile app.

SMS Communications

Consent & Compliance

By providing your mobile number and opting in, you expressly consent to receive periodic SMS and MMS messages from Zip2Help, including automated notifications, reminders, and marketing. You represent that you are the mobile account holder or have permission to receive such messages. All messaging is conducted under U.S. TCPA rules and via our A2P-registered 10DLC campaigns.

Message Types & Frequency

Transactional: appointment confirmations, reminders, billing notices, service updates.

Promotional: discounts, special offers, announcements (only if you opt in). Message frequency varies based on your activity; we do not guarantee a minimum or maximum.

Carrier & Platform Partners

We work with carriers and third-party messaging platforms to deliver SMS/MMS. They may monitor traffic for compliance with industry rules; Zip2Help may suspend delivery if content or volumes trigger carrier filters.

Data Retention & Privacy

All SMS/MMS interactions are subject to this Privacy Policy. We retain opt-in/opt-out records and message logs for compliance and fraud-prevention, in accordance with legal requirements and our data-retention schedule. Your phone number is never sold or used beyond message delivery and analytics.

Opt-Out & Support

You can opt out of promotional messages at any time (see “Your Choices” above). For help, reply HELP or email privacy@zip2help.com.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems.

Children's Privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

Changes to This Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice. We encourage you to review the Privacy Policy whenever you access our Services to stay informed about our information practices and the choices available to you.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Zip2Help
Email: privacy@zip2help.com
Address: 123 Main Street, Suite 100, Anytown, USA 12345