HiPath 3000

HiPath 5000 RSM

HiPath AllServe, Hicom 150 E/H

optiPoint 500 basic optiPoint 500 economy optiPoint 500 standard optiPoint 500 advance

Operating Instructions

Before You Begin

Before You Begin

These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard and optiPoint 500 advance telephones on your HiPath 3000 / 5000 RSM.

They describe all functions you can use from your telephone. You may find that some func- tions you wish to use are not available on your telephone. This may be due to one of the following reasons:

???The function has not been configured for your telephone - address any questions to your service personnel.

???Your communications platform does not support this function - contact your service personnel to upgrade your system.

Important Notes

Do not operate the telephone in environments where there is a danger of explosions.

Use only original Siemens accessories ?? Page 106. Using other acces- sories may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any prob- lems, contact your service personnel.

Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks. For information on telephone maintenance ?? Page 109.

The information provided in this document contains merely general descriptions or charac- teristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.

An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Marks

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified en- vironmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

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Contents

Contents

Basic operating instructions . . . . . . . . . . . . . . . . . . . . 8

optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 8 optiPoint 500 advance control panel with optiPoint key modules . . . . . . 9 How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . 10 Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Additional Team and Executive/Secretary Functions . . . . . . . . . . . . 12 Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Making Calls ??? Basic Functions . . . . . . . . . . . . . . . . 13

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Answering a Call With the Handset . . . . . . . . . . . . . . . . . . . . . . . . . 13 Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 13 Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 15 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Off-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 19 Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 19 Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Forwarding in the Carrier Network

and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) 22 Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . 23 Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 24 Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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Contents

Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 26 Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 27 Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 27 Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 27 Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 28

Making Calls ??? Convenience Functions . . . . . . . . .29

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 29 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Answering Calls from the

Entrance Telephone and Opening the Door . . . . . . . . . . . . . . . . . . 31 Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 33 Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 34 Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . 39 Dialing from the Telephone Database (LDAP) . . . . . . . . . . . . . . . . . 40 Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 43 Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 44 Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 44 Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 46 Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 47 Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 47 Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 51 Activating Tone Dialing (DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . 52

...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . 52 Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 54

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

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Contents

Saving Functions, Procedures and Appointments 56

Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 60 Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Displaying and Assigning Call Charges . . . . . . . . . 63

Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 64 Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . 66

Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 68 Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 69 Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 70 Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . . 72

Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 73 Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Leaving an Advisory Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Display Number of Waiting Calls and Overload Indication. . . . . . . . . . . 75 Using Another Telephone Like Your Own . . . . . . . . . . . . . . . . . . . . . . . 76 Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 78 Resetting Services and Functions

(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 79 Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 80 Using System Functions from the Outside

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 83 Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only). . . . . . . . . . . . . . . . . . . . . 84 Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 85

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Contents

Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 86

Using Other Team Functions . . . . . . . . . . . . . . . . . . .87

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 89 Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 89 Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Team and Executive/Secretary

Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . .92

Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Using a Trunk Key to Place a Call on Hold and Retrieve It Again. . . 93 Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . . 94

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . . 97

Joining or Leaving a Group Call

(Not for the Executive Telephone in an Executive/Secretary Team) . . . 97 Transferring Calls Directly to the Executive

(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . 98

Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . . .99

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Special Functions in the LAN (PC Network). . . . .100

Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 103

Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

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Contents

Labeling, Documentation and Accessories . . . . . 106

Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 110 Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Overview of Functions/Codes (Alphabetical). . . . 117

7

Basic operating instructions

Basic operating instructions

(a)The name and model of your telephone are printed on the base of your optiPoint 500.

optiPoint 500 economy/basic/standard control panel

8

Basic operating instructions

optiPoint 500 advance control panel with optiPoint key modules

9

Basic operating instructions

How to Use these Operating Instruc- tions

You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols:

Lift the handset (off-hook).

Replace the handset (on-hook).

Conduct a call.

Enter a telephone number or code.

Enter the code.

Press volume controls on the telephone.

Press the key.

Press the illuminated key.

Press the flashing key.

The option appears on the screen.

Press the :key to confirm your selection.

Search for an option. Press the <>keys,

until the option appears on the screen.

Then press the : key to confirm your selection.

Screen Displays

Line 1 displays prompts or acknowledgment messages, depending on the situation.

Line 2 displays functions that you can confirm by press- ing :. If the symbol ">" appears on the right, you can press <>to access further options.

Basic operating instructions

Step by Step

Accessing Functions

... Interactively

You can select some functions while the telephone is idle, for example:

Use <>to scroll to a function and press :to execute it.

You can select other functions directly depending on the situation. Example: you call a number, but the line is busy:

Press :to confirm.

Use <>to scroll to a function and press :to execute it.

... Via the Program/Service Menu

First press the "Program/Service" key. You then see a list of selection options, such as: "#0=Reset services"

?? Page 79.

Press the key.

Use <>to scroll to a function and press :to execute it.

Enter the code directly.

The Quick-Reference Operating Instructions contain a list of codes. However, they are also displayed on screen along with the corresponding function.

... With Function Keys

If you saved a function on a key ?? Page 56, you can ac- cess it directly as follows:

Press the Mute key to execute the function.

11

Basic operating instructions

Functions You Can Use

Basic and Enhanced Functions

You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys.

Additional Team and Executive/Secretary Functions

?? Page 92f.

To help working and project groups work together more efficiently, the service technician can configure a variety of team functions, depending on your preferences when working in the team. You can use these team func- tions in addition to the basic and enhanced functions.

In addition to call pickup, hunting groups (group call), and call distribution groups, you can also set up teams with multiple lines per telephone. You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are programmed on trunk keys. You can ac- cess all lines and can also conduct different calls simultaneously on multi- ple lines.

Another team function category includes the executive/secretary functions,which are configured by the service technician. You can use ex- ecutive and secretary functions in addition to the basic and enhanced func- tions as well as other team functions.

An executive/secretary telephone has DSS keys for the executive or sec- retary, trunk keys for the executive and secretary, as well as ring transfer keys.

Using the Telephone Efficiently

???You probably have certain colleagues or external parties with whom you talk on the phone especially frequently. To dial these numbers fast-

er and more conveniently, you can save them on keys

(Saving station numbers for repertory dialing on keys ?? Page 24).

???All too often you reach a busy line when dialing a number. Amid the confusion of your working day, it???s easy to forget to try the number

again later on. To avoid this, make it a habit to use the "Callback" ?? Page 23 function.

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Making Calls ??? Basic Functions

Step by Step

Making Calls ??? Basic Functions

Answering Calls

Special default ring signaling is set for your telephone:

???When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).

???When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

???When you receive a call from the entrance tele- phone, your telephone rings three times in rapid succession every four seconds (triple-tone se- quence).

???If a call is waiting, you hear a short tone (beep) every six seconds.

The number or the name of the caller appears on the display.

Answering a Call With the Handset

The telephone rings. The caller appears on the screen.

n Lift the handset.

uor v Raise or lower the volume. Keep pressing the key until the desired volume is set.

Answering a Call with the Speaker (Speakerphone Mode)

This function is not available with

optiPoint 500 economy and optiPoint 500 basic.

The telephone rings. The caller appears on the screen.

uor v Raise or lower the volume. Keep pressing the key until the desired volume is set.

13

Making Calls ??? Basic Functions

Ending the call:

Press the key. The LED goes out.

Press the key.

Notes on speakerphone mode:

???Tell the other party that you are using speakerphone mode.

???The speakerphone works bests at a low receiving volume.

???The ideal distance between the user and the tele- phone set in speakerphone mode is about 50 cm (approx. 20 inches).

Switching to Speakerphone Mode

This function is not available with

optiPoint 500 economy and optiPoint 500 basic.

Precondition: You are conducting a call with the hand- set.

Hold down the key and replace the handset.

(in the U.S.: press the key once and replace the hand- set). Then release the key and continue the call.

Switching to the Handset

This function is not available with

optiPoint 500 economy and optiPoint 500 basic.

Precondition: You are engaged in a call in speaker- phone mode.

Lift the handset. Continue the call.

Making Calls ??? Basic Functions

Step by Step

Speaker

Speaker

Open Listening in the Room During a

Call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Precondition: You are conducting a call with the hand- set.

Activating ring transfer:

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Making Calls

Off-Hook Dialing

nLift the handset.

oInternal calls: Enter the station number.

External calls: Enter the external code and the station number.

The called party does not answer or is busy:

t Replace the handset.

On-Hook Dialing

oInternal calls: Enter the station number.

External calls: Enter the external code and the station number.

The other party answers with speaker:

n Lift the handset.

or On-hook: Use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic).

15

Making Calls ??? Basic Functions

Step by Step

The called party does not answer or is busy:

Your system may also be programmed so that you have to press the Internal key before you dial an internal number.

To call an external party, you have to enter an ex- ternal code before dialing the party???s telephone number (Prime Line is not active; contact your service personnel).

Ending the call

t Replace the handset.

or

16

Making Calls ??? Basic Functions

Step by Step

Redialing a Number

The last three external telephone numbers dialed are stored automatically.

You can redial them simply by pressing a key.

The station number appears on your screen for two sec- onds and is then dialed.

Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number dialed.

Press the key three times to dial the third-to-the-last number dialed.

Displaying and dialing saved station numbers

Press the key.

Press the "OK" dialog key within two seconds to confirm your choice.

The next stored number is displayed. Press the "OK" di- alog key to confirm four selection.

Select and confirm.

If this feature is configured (contact your service personnel), account codes entered are also saved ?? Page 65.

17

Making Calls ??? Basic Functions

Turning the Microphone On and Off

To prevent the other party from listening in while you consult with someone in your office, you can temporar- ily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree mi- crophone to answer an announcement via the tele- phone speaker (speaker call, ?? Page 30).

Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic.

Precondition: You are conducting a call. The micro- phone is switched on.

Press the key. The LED lights up.

Press the illuminated key. The LED goes out.

Select and confirm.

Press the key. The LED lights up

Enter the code for "on" or "off".

Making Calls ??? Basic Functions

Step by Step

Calling a Second Party

(Consultation Hold)

You can call a second party while engaged in a call. The first party is placed on hold.

Confirm.

Call the second party.

Return to the first party:

Confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Switching to the Party on Hold (Toggle)

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Combine the calling parties into a three-party con- ference

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Connecting the other parties to each other

Select and confirm.

19

Making Calls ??? Basic Functions

Transferring a Call

If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.

Confirm.

Enter the number of the party to which you want to transfer the call.

Announce the call, if necessary.

Replace the handset.

Select and confirm.

Making Calls ??? Basic Functions

Step by Step

Call Forwarding

Using Variable Call Forwarding

You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)

Special features must be taken into considera- tion if your telephone operates with

HiPath 5000 RSM (system networking via PC network) ?? Page 101!

Select and confirm.

Enter the code.

Select and confirm.

Enter the code.

Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding:

Select and confirm.

Enter the code.

When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact your service per- sonnel), you can also forward calls to this desti- nation. Destinations: fax = 870, DID = 871,

fax DID = 872.

21

Making Calls ??? Basic Functions

Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Num- bers (MSN) (Not for U.S.)

If this function has been configured (contact your serv- ice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network.

For example, you can forward your phone line to your home phone after business hours.

Select and confirm.

Enter the code.

Select and confirm the line type you wish to use.

Enter the code.

Enter your DID number.

Enter the destination number (without the external code).

Confirm.

Deactivating call forwarding:

Select and confirm.

Enter the code.

Confirm the displayed call forwarding type.

Enter the activated call forwarding type.

Enter your DID number.

Making Calls ??? Basic Functions

Step by Step

Using Callback

If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user.

You receive a callback,

???When the other party is no longer busy

???When the user who did not answer has conducted another call.

Storing a Callback

Precondition: You have reached a busy line or no one answers.

Confirm.

Enter the code.

Answering a Callback

Precondition: A callback was saved. Your telephone

rings. "Callback: ..." appears on the display.

Lift the handset.

Press the key. The LED lights up.

You hear a ring tone.

Checking and Canceling a Saved Callback

Select and confirm.

Enter the code.

Select the displayed function and press the "OK" dialog key to display additional entries.

Deleting a displayed entry:

Press the "OK" dialog key to confirm your selection

23

Making Calls ??? Basic Functions

24

Making Calls ??? Basic Functions

Step by Step

Simply press the key to dial a stored telephone number ?? Page 25.

If you have saved an internal station number (=DSS call), the corresponding LED signals vari- ous states ?? Page 58, ?? Page 96.

You can do this while a call is in progress.

Using Repertory Dialing Keys

Precondition: You have saved a station number on a repertory dialing key ?? Page 24.

Press the key on which the number is saved.

If the station number is located on the second level, first press "Shift".

You can also press the repertory dial key during a call. This automatically sets up a consultation ?? Page 19.

25

Making Calls ??? Basic Functions

Telephone Settings

Adjusting the Ring Volume

Press these keys while the phone is idle.

Confirm.

To raise or lower the volume: Keep pressing the keys until the desired volume is set.

Save.

Adjusting the Ring Tone

Press these keys while the phone is idle.

Select and confirm.

To adjust the ring tone: Keep pressing the keys until the desired tone is set.

Save.

Adjusting the Attention Ring Volume

If you belong to a team that uses trunk keys, the tele- phone can alert you to other calls in the team even when you are engaged in another call ?? Page 97. You hear the attention ring.

Press one of these keys while the phone is idle.

Select and confirm.

To raise or lower the volume: Keep pressing the keys until the desired volume is set.

Save.

Making Calls ??? Basic Functions

Step by Step

Adjusting the Speakerphone to the Room Acoustics

This function is not available with

optiPoint 500 economy and optiPoint 500 basic.

To help the other party understand you clearly while you are talking into the microphone, you can adjust the tel- ephone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room".

Press one of these keys while the phone is idle.

Select and confirm.

To set the room type: Keep pressing these keys until the setting you want appears on the screen.

Save.

Adjusting the Receiving Volume During a Call

You are engaged in a call.

To raise or lower the volume: Keep pressing the keys until the desired volume is set.

Save.

Adjusting the Display to a Comfortable Read- ing Angle

You can swivel the display unit. Adjust the display unit so that you can clearly read the screen.

Display backlight

This function is only available with optiPoint 500 advance.

When operating optiPoint 500 advance, e.g. when dial- ling a call number, a display backlight switches on auto- matically. The backlight switches off automatically a few seconds after the last action is completed.

27

Making Calls ??? Basic Functions

Adjusting the display contrast

The display has four contrast levels that you can set ac- cording to your light conditions.

Press one of the keys while the phone is idle.

Select and confirm.

Change the display contrast. Press the key repeatedly until the desired level is obtained.

Save.

Selecting the Language of Screen Prompts

Press the key. The LED lights up.

Confirm.

Confirm.

Enter the code.

Select the language you wish to use (such as "Spanish") and press the "OK" dialog key to confirm.

Making Calls ??? Convenience Functions

Step by Step

Making Calls ??? Convenience

Functions

Answering Calls

Accepting a Specific Call for Your Colleague

You hear another telephone ring.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

A called station appears on the screen.

Select and confirm until you see the station you want.

Confirm.

If you know the number of the telephone that is ringing, enter it directly.

Press the flashing key.

Accepting calls in a team ?? Page 89.

29

Making Calls ??? Convenience Functions

Rejecting Calls

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).

The telephone rings. The caller is displayed.

Press the key.

If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls).

Using the Speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement. The other party???s name or station number appears on the screen.

You can conduct the call with the handset or in speaker- phone mode.

Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic.

Lift the handset and answer the call.

Press the "OK" key to confirm your selection and answer the call.

Press the key and answer the call.

If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immedi- ately in speakerphone mode.

If handsfree answerback is disabled (default set- ting), follow the procedure described above.

Placing a speaker call to a colleague ?? Page 43.

Making Calls ??? Convenience Functions

Step by Step

Enabling and Disabling Handsfree Answerback

Select and confirm.

Enter the code for "on" or "off".

Answering a Call With a Headset

Precondition: Your telephone rings.

If the "Headset" key has been configured ?? Page 56: Press the key. The LED lights up.

If configured (ask your service personnel): Confirm.

Ending the call:

Press the key.

If the "Headset" key has been configured ?? Page 56: Press the key. The LED goes out.

Answering Calls from the

Entrance Telephone and Opening the Door

If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener.

If you have the proper authorization (contact your serv- ice personnel), you can activate the door opener, ena- bling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed key- pad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.

Lift the handset within thirty seconds. You are connect- ed to the entrance telephone immediately.

31

Making Calls ??? Convenience Functions

Lift the handset after more than thirty seconds.

Dial the entrance telephone number.

Opening the door from your telephone during a call from the entrance telephone:

Confirm.

Opening the door from your telephone without calling the entrance telephone:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Dial the entrance telephone number.

Special features must be taken into considera- tion if your telephone operates with

HiPath 5000 RSM (system networking via PC network) ?? Page 105!

Opening the door with a code (at the door):

After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig- nal may or may not be forwarded.

Activating the door opener:

Press the key. The LED lights up

Select and confirm.

Enter the code.

Dial the entrance telephone number.

Enter the five-digit code. Default code = "00000".

Making Calls ??? Convenience Functions

Step by Step

Select the displayed function and press the "OK" dialog key to change the code.

Select and confirm.

You can also open the door without a doorbell ring.

Deactivating the door opener:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Accepting a Call From an Answering Ma- chine

You can accept a call from any answering machine if the machine is connected to your system (contact your service personnel) and you have programmed the an- swering machine number on a key ?? Page 56.

The LED lights up. Press the key.

33

Making Calls ??? Convenience Functions

Dialing/Making Calls

En-Bloc Sending / Correcting Numbers

If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.

The station number is only dialed at your specific re- quest.

Internal: enter station number.

External: enter external code and station number.

Dialing entered/displayed numbers:

Lift the handset.

Confirm.

Correcting numbers entered:

Select and confirm.

The last digit entered in each case is deleted.

Enter the required digit(s).

Canceling en-bloc sending:

Select and confirm.

Press the key. The LED goes out.

Press the key.

Making Calls ??? Convenience Functions

Step by Step

Using a Caller List

If you are unable to accept an external or internal call, the call attempt is stored in the caller list.

You can store answered calls either manually (both in- ternal and external calls) or automatically (external calls only; contact your service personnel for details).

Your telephone stores up to ten calls in chronological or- der. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Mul- tiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.

Retrieving the Caller List

Precondition: Service personnel has set up a caller list for your telephone.

Enter the code.

The last call is displayed on the screen.

To view other calls, confirm each subsequent display.

Ending Retrieval

Select and confirm.

Press the key. The LED goes out.

Press the key. The LED goes out.

Displaying the Call Time and Additional Call Infor- mation

Precondition: You have retrieved the caller list and the selected call is displayed.

Select and confirm.

35

Making Calls ??? Convenience Functions

Dialing a Station Number from the Caller List

Precondition: You have retrieved the caller list and the selected call is displayed.

Select and confirm.

The caller is automatically deleted from the caller list when a connection is finally set up.

Removing an Entry from the Caller List

Precondition: You have retrieved the caller list and the selected call is displayed.

Confirm.

Saving the Other Party???s Station Number in the Caller List (Redial)

Precondition: You are engaged in a call or have called an external party.

Confirm.

Press the key. The LED lights up. Enter the code.

Making Calls ??? Convenience Functions

Step by Step

Speed-dial

Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial num- bers ?? Page 37 or your service personnel has stored system speed-dial numbers.

Press the key. The LED lights up

Confirm.

Enter the code.

Enter a speed-dial number.

"*0" to *9" = station speed-dialing.

"000" to "999" = system speed-dialing (contact your service personnel).

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most and dial them using your own station speed-dial num- bers: *0 through *9 ?? Page 37.

Press the key. The LED lights up.

Confirm.

Enter the code.

Enter the speed-dial number you wish to use (*0 to *9). If the speed-dial number is already in use, the pro- grammed station number appears on the screen.

Confirm.

First enter the external code and then the external sta- tion number.

Confirm.

37

Making Calls ??? Convenience Functions

If you make a mistake:

Select and confirm. This deletes all entered digits.

Confirm.

Select and confirm.

Select and confirm.

Select and confirm.

Making Calls ??? Convenience Functions

Step by Step

Dialing a Number From the Internal Directory

The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con- tact your service personnel to find out if one was con- figured for your system.

Precondition: Names have been assigned to the sta- tion numbers stored in the system.

Lift the handset.

Press the key. The LED lights up.

Confirm.

Enter the code.

If several directories have been configured:

Confirm.

The first entry is displayed on the screen.

Scroll to next or previous entry.

Enter the name you want to find, or just the first few letters, using the alphanumeric keypad.

You can use the keypad with the digits as an alphanu- meric keypad in this case and enter the names by pressing the appropriate keys one or more times as needed.

For example, you can enter the letter "r" by pressing the "7" three times or the letter "e" by pressing the "3" twice. The first name with the entered letters is displayed.

Enter the following letters by using the same method.

If no entry exists for the entered letters, you will hear three short beeps.

39

Making Calls ??? Convenience Functions

To enter a space, press the "0".

Pressing "1" or "#" automatically displays the first entry in the internal directory.

The "*" key has no function here.

Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again.

Select and confirm. All entered letters are deleted, and the first entry in the internal directory is displayed again.

The entry you wish to dial appears on the screen.

Select and confirm.

Dialing from the Telephone Database (LDAP)

If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.

Voraussetzung: The LDAP search feature has been configured in the system.

Lift the handset.

Press the key. The LED lights up.

Confirm.

Enter the code.

If several directories have been configured:

Select and confirm.

Enter the name you wish to search for using the keypad (max. 16 characters).

You can enter an incomplete name, e.g. "mei" for "Mei- er".

Making Calls ??? Convenience Functions

Step by Step

You can use the keypad with the digits as an alphanu- meric keypad in this case and enter the names by pressing the appropriate keys one or more times as needed.

For example, you can enter the letter "r" by pressing the "7" three times or the letter "e" by pressing the "3" twice.

If configured (ask your service personnel), you can also search for surname and first name.

To separate surname and first name by a space, enter "0". You can enter incomplete names, e.g. "mei p" for "Meier Peter".

Select and confirm. The letter entered last is deleted.

In large databases, the results of the search may be incomplete if too few characters are entered ?? Page 42.

Confirm.

The name is searched for. This may take a few seconds.

The result is displayed:

If only one name is found, it is displayed.

Confirm.

If several names are found (max. 50), the first name is displayed.

Scroll to the next or the previous entry.

Select and confirm.

If no name is found:

If your search does not yield any name corresponding to your query, you can extend the range of the search, e.g. by deleting characters.

Select and confirm.

For further procedure, see above.

41

Making Calls ??? Convenience Functions

If too many names are found:

If more than the maximum of 50 names are found cor- responding to your query, only an incomplete list of re- sults can be displayed.

You can view these results, select any of the names, or change the search string (e.g. narrow the search by en- tering more characters).

In this case it is advisable to narrow down the search so that all corresponding names can be displayed.

Confirm, to view the incomplete list.

For further procedure, see above

Narrow the search down.

Select and confirm, in order to change the search string. For further procedure, see above

Making Calls ??? Convenience Functions

Step by Step

Using Mailboxes

If you have programmed the "Mailbox" key ?? Page 56, the associated LED lights up when messages have ar- rived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.

Accessing the Mailbox

Press the illuminated "Mailbox" key.

Confirm.

Select and confirm.

Follow the user prompts.

Talking to Your Colleague With a Speaker Call

You can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without any action on their part.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the station number.

Responding to a speaker call ?? Page 30.

43

Making Calls ??? Convenience Functions

Automatic Connection Setup (Hotline)

If this function is configured (contact your service per- sonnel), the system automatically sets up a connection to a preset internal or external destination.

Lift the handset.

Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).

Reserve Trunk

If this feature is configured (contact your service per- sonnel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call and a message appears on the display.

Precondition: The message "US:Currently busy UK:busy at the moment" appears on your screen.

Confirm.

When the reserved trunk becomes free:

Your telephone rings. The display shows " Trunk is free". Lift the handset. You hear the CO dial tone.

Enter the number of the external station.

Assigning a Station Number (Not for U.S.)

If this function has been configured (contact your serv- ice personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party???s display.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the DID number you wish to use.

Dial the external number.

Making Calls ??? Convenience Functions

Step by Step

Associated Dialing/Dialing Aid

If this function has been configured (contact your serv- ice personnel), you can use a dialing aid to dial numbers and set up calls for your telephone.

The operating procedure depends on whether the dial- ing aid is connected to the S0 bus or the a/b (T/R) port.

You can also use your system telephone as a dialing aid for other telephones.

Dialing aid on the S0 bus:

On the PC, select a destination and start dialing.

The speaker on your telephone is switched on. Lift the handset when the other party answers.

Dialing aid at the a/b (T/R) port:

On the PC select a destination and start dialing.

"Lift the handset" appears on the PC screen.

Lift the handset.

Dialing aid from your telephone for another tele- phone:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the internal station number ("Dial for:").

Enter the number you wish to dial.

45

Making Calls ??? Convenience Functions

During a Call

Using Call Waiting

Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call.

You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.

You can also bar call waiting or the call waiting tone ?? Page 47.

Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

Replace the handset. Your telephone rings.

Answer the second call. Lift the handset.

Placing the first call on hold and answering the sec- ond call:

Select and confirm.

Press the key. The LED lights up. Enter the code.

You are connected to the call waiting party immediately. The first party is placed on hold.

Ending the second call and resuming the first one:

Confirm.

Press the key. The LED lights up. Enter the code.

Replace the handset. "Recall: ..." appears on the screen. Lift the handset.

Making Calls ??? Convenience Functions

Step by Step

Preventing and Allowing Call Waiting

(Automatic Camp-On)

If this function has been configured (ask your service technician), you can prevent or allow a second call

?? Page 46 from being signaled by automatic camp-on during an ongoing call.

Press the key. The LED lights up

Select and confirm.

Enter the code for "off" or "on".

Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone (every six sec- onds) for external calls. A one-time special dial tone then alerts you to the waiting call.

Select and confirm.

Enter code for "tone off" or "tone on".

Parking a Call

You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

Precondition: You are conducting a call.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

47

Making Calls ??? Convenience Functions

Enter the number of the park slot (0 - 9) and make a note of it. If the park slot number you entered is not dis- played, it is already in use; enter another one.

Retrieving a Parked Call

Precondition: One or more calls have been parked. The telephone is idle.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the park slot number you noted earlier.

If the park slot number you enter is not in use, you can- not retrieve the call.

If a parked call is not picked up, after a specific period of time the call is returned to the tele- phone from where it was parked (recall).

Placing External Calls on Hold

If you have programmed a key on your telephone as a hold key ?? Page 56, you can place external calls on hold.

This enables all other parties to retrieve the call on the assigned line.

Press the "US:Hold UK:Common Hold" key.

A message appears showing which line is on hold (e.g. 801); make a note of the line number.

If a trunk key has been assigned, the LED flashes slow- ly.

Replace the handset or press the key.

Depending on your system configuration, this may be necessary so other users can also pick up the held call.

Making Calls ??? Convenience Functions

Step by Step

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The telephone is idle.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

If the "Line retrieved" key ?? Page 56 has been config- ured, press the key.

Enter the line number you noted earlier.

If a "Trunk key" was assigned to this line ?? Page 56: LED flashes slowly. Press the key.

49

Making Calls ??? Convenience Functions

Conducting a Conference

In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.

Call the first party.

Select and confirm.

Call the second station. Announce the conference.

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

A tone sounds every 30 seconds to indicate that a con- ference is in progress. Contact your service personnel for instructions on how to turn it off.

If the second party does not answer:

Confirm.

Enter the code.

Adding Up to Five Parties

to the Conference (Initiator Only)

Confirm.

Call the new party. Announce the conference.

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Making Calls ??? Convenience Functions

Step by Step

Checking Which Parties Are in the Conference (Ini- tiator Only)

Select and confirm.

The first station appears on the screen.

To display other stations, confirm each subsequent dis- play.

To exit the list: Select and confirm.

Removing Parties From the Conference (Initiator

Only)

Select and confirm.

The first station appears on the screen.

Confirm as often as required until the desired station appears.

Select and confirm.

Leaving a Conference

Replace the handset.

Select and confirm.

Ending a Conference (Initiator Only)

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Removing the ISDN Central Office Party From the Conference (Only for U.S.)

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

51

Making Calls ??? Convenience Functions

Activating Tone Dialing (DTMF Suffix Dialing)

You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

You can use the keys "0" through "9", "*", and "#" to trans- mit DTMF signals.

Ending the call also deactivates DTMF suffix dialing.

Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.

...After a Speaker Call (Announcement)

in a Group

If this function has been configured (contact your serv- ice personnel), you can use a speaker call (announce- ment, ?? Page 43) to announce a call in progress to a group of users ?? Page 87.

After a member of the group has accepted the call re- quest, you can transfer the waiting party.

Precondition: You are conducting a call.

Confirm. The other party is placed on hold.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the group???s station number.

Announce the call.

When a member of the group accepts the call ?? Page 30, you are connected to this party.

Making Calls ??? Convenience Functions

Step by Step

Replace the handset.

Select and confirm.

If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).

Trunk Flash

To activate ISDN-type services and features through the network carrier???s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the serv- ice code or telephone number.

Precondition: You have set up an external connection.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the service code and/or telephone number.

53

Making Calls ??? Convenience Functions

If You Cannot Reach a Destination ...

Call Waiting (Camp-On)

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.

The called party can then respond ?? Page 46

The called party can prevent automatic call waiting ?? Page 47.

If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.

Busy Override - Joining a Call in Progress

This function is only available if it has been configured by the service technician (contact your service person- nel).

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Select and confirm.

Enter the code.

The called party and person to whom this party is talk- ing hear an alerting tone every two seconds.

If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

You can now start talking.

Making Calls ??? Convenience Functions

Step by Step

Using Night Answer

When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by serv- ice personnel (standard night answer service) or by you (temporary night answer service).

Special features must be taken into considera- tion if your telephone operates with

HiPath 5000 RSM (system networking via PC network) ?? Page 102!

Activating this function:

Select and confirm.

Enter the code.

Press the "OK" dialog key to confirm ( standard night an- swer service).

Enter the code ( standard night answer service).

Enter the destination number (= temporary night an- swer service).

Confirm.

Deactivating night answer:

Select and confirm.

Enter the code.

55

Saving Functions, Procedures and Appointments

Saving Functions, Procedures and

Appointments

You can save a frequently-dialed number, or frequently- used functions/procedures (comprising several operat- ing steps) to any free key on your telephone or add-on device.

If you have programmed a Shift key, you can assign numbers and functions on two levels of the program- mable keys. The second (Shift level) can accept only an external station number.

Assigning Functions to Keys

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the key. If the key is already in use, its assignment appears on the screen.

Confirm.

Select and confirm the function, such as "Do not disturb".

All programmable functions appear on the screen. See Quick-Reference Operating Instructions (Appendix): section ... about function keys.

Select and confirm.

Some functions (such as "Call forwarding") accept in- complete entries. This means you have to add more dig- its later on when you activate the function by pressing a key.

Confirm.

Select and confirm.

Saving Functions, Procedures and Appointments

Step by Step

Now press the key to access the function direct- ly. If the function can be turned on and off,

such as "Do not disturb", pressing the key multi- ple times turns the function on and off.

Meaning of LED Signals for Saved Functions:

Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, US:Join/leave group UK:Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay, Ringing group on, Shift Key, UCD (Available on/off, Work on/off, Night answer on/off):

Saved function is not active.

Saved function is active.

Callback:

You have not set a callback.

You have set a callback.

Mute (on/off):

The microphone is switched on.

The microphone is switched off.

Headset:

The headset is switched off.

The headset is switched on.

Flashing slowly - call can be taken via headset.

Caller list:

No calls saved.

Call request saved.

57

Saving Functions, Procedures and Appointments

Repdial key (internal), Direct station select:

The other party is not engaged in a call.

The other party is engaged in a call or has activated do not disturb.

Flashing rapidly - A caller is trying to reach you, please pick up the phone.

Flashing slowly - A caller is trying to reach another party, who has not yet answered.

Mailbox:

No messages present.

Message(s) present.

Call key, General call key, Trunk key, MULAP Key, Temporary MSN:

No call on assigned trunk.

Active call on assigned trunk.

Flashing rapidly- A call has arrived on this line; press the key to pick up the call.

Flashing slowly - A call on this line was placed on hold.

Trunk group key:

At least one trunk is free.

All trunks in the trunk group are busy.

View call charges:

No chargeable calls have been made since the last time call charges were displayed.

Chargeable calls have been made since the last time call charges were displayed.

Call forwarding, Forward Line:

Flashing slowly - Either you or your trunk is the destina- tion of a forwarded call.

Fax details/answering machine:

No fax received or no message on answering machine.

Fax received or message on answering machine.

View number of calls:

No callers waiting.

Flashing rapidly - Callers waiting (a certain number is ex- ceeded).

Flashing slowly - Callers waiting (a certain number was reached).

Saving Functions, Procedures and Appointments

Step by Step

The following functions are assigned to keys which have no LED:

Repdial key (external), Procedure key, Trace call, Speed- dial, Release call, Clear, US:Lock all phones UK:Tele- phone Lock, Send message, US:Directory UK:Phone- book (1=internal, 2=LDAP), Call waiting, US:Connect/ Toggle UK:Shuttle, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone, Override, US:Park UK:Call Park, Pickup - directed, Pick- up - group, Account code, Show call charges, Radio pag- ing equip, Answer page, Timed reminder, Open door, DTMF dialing, Recall key, Room monitor, Hold key, Con- sultation, Associated dial, Associated serv., Tel. data service, Relocate

59

Saving Functions, Procedures and Appointments

Step by Step

Assigning a Procedure (Operating

Steps) to a Key

Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone.

Using the associated dial function, for example

?? Page 45, you can save all the remaining inputs re- quired (station number of the calling party + the station number to be dialed) to a single key.

Station numbers which require additional inputs but also dial pauses can also be stored.

Press the key. If a function has already been assigned to this key, a corresponding message is displayed.

oEnter the procedure, e.g. "*67 231 089123456". *67= code for associated dial

60

Saving Functions, Procedures and Appointments

Step by Step

Confirm.

Select and confirm.

.

Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.

You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals ?? Page 52.

Appointments Function

You can tell your telephone to give you a call when you want to be reminded of an appointment ?? Page 62. To do this, you need to save the time you want the call to be made. You can enter a single appointment that will take place in the next twenty four hours, or you can en- ter a daily recurring appointment.

Saving Appointments

Press the key. The LED lights up.

Confirm.

Enter the code.

Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.) or 1430 for 14.30 (= 2.30 p.m.).

If the selected language is "US English" (configure

?? Page 28) you can enter the code 2 for "am" or 7 for "pm" (standard = "am").

Confirm.

Select and confirm.

Confirm.

61

Saving Functions, Procedures and Appointments

Deleting and checking a saved appointment:

Press the key. The LED lights up.

Confirm.

Enter the code.

Confirm.

Select and confirm.

Using Timed Reminders

Precondition: You must have saved a timed reminder ?? Page 61. The current time is the time stored.

The telephone rings. The timed reminder appears on the screen.

Press the key twice.

Lift the handset and replace it again.

If you fail to answer the timed reminder, it re- peats five times and is then erased.

Displaying and Assigning Call Charges

Step by Step

Displaying and Assigning Call

Charges

Displaying Call Charges (Not for U.S.)

For the current call:

The display usually shows call charges at the end of a call (default setting).

If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier.

Indication of the cost of a telephone call has to be re- quested from the service provider and has to be in- stalled by an authorised technician.

Depending on the setting, during or after the call, the display will show the cost of the telephone call. Some carriers also let you display toll-free external calls. The message "Free of Charge" appears on the screen ei- ther before or during the call.

If the cost indication facility has not been installed, the display will show the dialled number and/or the length of the telephone call.

If a call is transferred, the charges are assigned to the telephone to which the call was transferred.

For all calls and the last one conducted:

The connection charges for the last chargeable call con- ducted are displayed first. Five seconds later, the total accumulated connection charges appear.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

63

Displaying and Assigning Call Charges

Displaying Call Charges for Another Telephone (Not for U.S.)

If this function is configured (contact your service per- sonnel), you can display and print the chargeable calls for other telephones (such as a pay phone).

Precondition: You have programmed the function "View call charges" on a key ?? Page 56.

The LED lights up to indicate that a you have conducted chargeable call since the last time you viewed the charges.

Press the "View call charges" key. The chargeable call appear on the screen.

To display further chargeable calls, confirm each subse- quent display.

Select and confirm.

Displaying and Assigning Call Charges

Step by Step

Dialing with Call Charge Assignment

You can assign external calls to certain projects.

Precondition: Service personnel has set up account codes for you.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the account code.

Press this key.

Confirm.

May be necessary, depending on how your system is configured; contact your service personnel for details.

Enter the number of the external station.

You can also enter the account code during an external call.

65

Private Sphere/Security

Private Sphere/Security

Turning Ringer Cutoff On and Off

You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).

Select and confirm.

Enter the code for "on" or "off".

Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti- vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur- pose (contact your service personnel).

Select and confirm.

Enter the code for "on" or "off".

When you lift the handset, a special dial tone (continuous buzzing tone) reminds you that do not disturb is active.

Authorized internal callers can automatically override the do not disturb function after five sec- onds.

Private Sphere/Security

Step by Step

Silent Monitor

If this function has been configured (contact your serv- ice personnel), you can join a call already in progress at an internal station and listen in unnoticed.

qmhh Enter the code.

o Enter the internal station number.

67

Private Sphere/Security

Deactivating the telephone to be monitored:

Press the illuminated key. The LED goes out.

Replace the handset.

Monitoring the room:

Enter the internal number if the telephone in the room you wish to monitor.

Trace Call: Identifying Anonymous Callers (Not for U.S.)

You can have the carrier identify malicious external call- ers. You can save the caller???s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

After you have finished tracing the call, the data is stored on the carrier???s system. Now contact your service personnel.

Private Sphere/Security

Step by Step

Locking the Telephone to Prevent Unauthorized Use

You can prevent unauthorized persons from using your telephone and its electronic notebook during your ab- sence.

Precondition: You must have configured a personal identification number (PIN) for your telephone

?? Page 71.

To lock and unlock the telephone:

Select and confirm.

Enter the code for "on" or "off".

Enter the telephone lock PIN ?? Page 71.

While the telephone is locked, a special dial tone sounds when you lift the handset. You can con- tinue to dial internal numbers as usual.

Your telephone can also be locked or unlocked again by an authorized party ?? Page 70.

69

Private Sphere/Security

Step by Step

Locking Another Telephone to Prevent

Unauthorized Use

If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later.

You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.

or

qmhg Enter the code.

oEnter the internal number of the telephones that you want to lock or unlock.

or

#=Unlock phone?

or

qor r Enter the code.

70

Private Sphere/Security

Step by Step

Saving Your PIN

To use the functions

???to prevent unauthorized persons from using your telephone ?? Page 69

???to use another telephone like your own ?? Page 76

???to change your call number ?? Page 77

you need to enter a personal identification number, which you can save yourself.

Press the key. The LED lights up.

Confirm.

Enter the PIN.

Enter the current five-digit PIN.

If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.

Enter the new PIN.

Repeat the new PIN.

If you forget your PIN, contact your service per- sonnel, who can reset your PIN to "00000".

71

Using Other Functions

Using Other Functions

Sending a Message

You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g.

optiPoint 500 entry), on ISDN, pulse or tone dialling te- lephones, transmitted text messages will be saved as a callback request.

Creating and Sending a Message

Select and confirm.

Enter the code.

Enter the internal station number of the recipient or group.

Select and confirm the preprogrammed message (which can be changed by service personnel).

Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

Select and confirm.

73

Using Other Functions

Answering Messages

"Messages received:" appears on your screen, along with an indication of the length.

Confirm.

Follow the display prompts.

Leaving an Advisory Message

You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk.

When another party calls you, the message appears on the caller???s screen.

Select and confirm.

Enter the code.

Select and confirm the preprogrammed message (which can be changed by service personnel).

Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

You can add numeric input to preprogrammed messages that end in a colon.

Select and confirm.

Enter text (max. 24 characters).

For a detailed description, see ?? Page 73.

Confirm.

Using Other Functions

Step by Step

Deleting Advisory Messages

Select and confirm.

Enter the code.

If you have programmed an "Advisory message" key ?? Page 56: The LED lights up. Press the key.

Display Number of Waiting Calls and

Overload Indication

You can show the number of external waiting calls on the display by pressing the "View number of calls" key ?? Page 56.

Press the "Waiting calls" key.

If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact your service person- nel to find out the waiting call limit.

???LED off:

No callers waiting.

???LED flashes slowly:

You have reached the programmed threshold.

???LED flashes rapidly:

You have exceeded the threshold value (overload).

75

Using Other Functions

Using Another Telephone Like Your

Own

Other people can temporarily use your telephone for outgoing calls as though it were their own.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the other user???s station number.

Enter the other user???s telephone lock PIN ?? Page 71.

Users who have not yet selected a personal identifica- tion number are prompted to do so on their own tele- phones.

Dial the external number.

This state is canceled at the end of the call.

Using Other Functions

Step by Step

Change call number (relocate)

You can put your call number on every other available te- lephone when it is set up (ask your service personnel). Your previous telephone then receives the old call num- ber of your new telephone. The call number together with the settings (e.g. programmed keys) of the tele- phone are changed.

Precondition: Your old and new telephone are the first telephones at each connection. The telephone are in idle state.

The following procedure is carried out on the new tele- phone.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter your own call number.

Enter code (telephone lock) ?? Page 71.

(This is not necessary if you have not determined a code yet).

Confirm.

Enter the code.

If you exchange call numbers from different sys- tem telephones, all programmed keys are re- placed with the default assignment.

You can, however, connect your telephone to another connection and carry out the procedure.

77

Using Other Functions

Step by Step

Fax Details and Message on Answer- ing Machine

If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmable key ?? Page 56, the key lights up when a fax or a message has been received.

Deactivating indication:

Press the illuminated "Fax details" key. The LED goes out.

78

Using Other Functions

Step by Step

Resetting Services and Functions (System-Wide Cancellation for a Tele- phone)

There is a general reset procedure for activated func- tions. The following functions are canceled, if they were activated:

???Forwarding on

???Advisory msg. on

???Ringing group on

???Hunting group off

???Suppress call ID

???Waiting tone off

???DND on

???Ringer cutoff on

???Messages received:

???View callbacks

Press the key. The LED lights up.

Select and confirm.

Enter the code.

79

Using Other Functions

Step by Step

Activating Functions for Another Tele- phone

If this function has been configured (contact your serv- ice personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.

???Do not disturb, code: *97/#97 ?? Page 66

???Call forwarding, code: *11, *12, *13/#1 ?? Page 21

???Locking and unlocking telephone, code: *66/#66 ?? Page 69

???Group ringing, code: *81/#81 ?? Page 87

???Leaving an advisory message, code: *69/#69 ?? Page 74

???Group call,

code: *85/#85 ?? Page 87

???Reset services and functions, code: #0 ?? Page 79

???Control relay,

code: *90/#90 ?? Page 85

???Night service, code: *44/#44 ?? Page 55

???Timed reminders, code *65 ?? Page 61

oEnter the internal number of the telephone for which you want to activate the function.

oEnter the code, such as *97 for do not disturb.

Follow the prompts on the screen for any further input.

80

Using Other Functions

Step by Step

Using System Functions from the Outside (DISA: Direct Inward System Access)

If this function has been configured (contact your serv- ice personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system:

???Reset services and functions, code: #0 ?? Page 79

???Call forwarding, code: *1/#1 ?? Page 21

???Lock and unlock all phones, code: *66/#66 ?? Page 69

???Save PIN,

code: *93 ?? Page 71

???Send a message,

code: *68/#68 ?? Page 72

???Leave an advisory message, code: *69/#69 ?? Page 74

???Group ringing, code: *81/#81 ?? Page 87

???Group call, code: *85/#85 ?? Page 87

???Suppress caller ID,

code: *86/#86 ?? Page 67

???Waiting tone, code: *87/#87 ?? Page 47

???Open door, code: *61 ?? Page 32

???Door opener on/off, code: *89/#89 ?? Page 32

???Control relay, code: *90/#90 ?? Page 85

???Do not disturb, code: *97/#97 ?? Page 66

???Ringer cutoff function, code: *98/#98 ?? Page 66

???Speed-dialing, code: *7 ?? Page 37

???Associated service, code: *83 ?? Page 80

Precondition: You have a telephone that uses tone di- aling (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system.

oSet up a call to the system. Enter the station number (contact your service personnel).

oWait for a continuous tone (if necessary switch the tel- ephone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN.

rEnter the code (necessary only if programmed in the system).

81

Using Other Functions

Step by Step

oWait for a dial tone and then enter the code, such as

*97 for Do not disturb on. Make other inputs as neces- sary; (refer to the operating instructions for pulse and

DTMF telephones).

or

o Dial the external number.

You can only execute one function at a time, or set up only one outgoing connection.

The connection is immediately released after successful activation of a function.

In the case of an external-external call, the con- nection is released as soon as either of the par- ties ends the call.

82

Using Other Functions

Step by Step

Using functions in ISDN via code dial- ing (keypad dialing)

If authorized (contact your service personnel), you can set ISDN functions via code dialing in some countries.

Press the key. The LED lights up.

Confirm.

Enter the code.

Enter the number of the trunk you wish to use (contact your service personnel).

Entering a code for required ISDN function (contact your service personnel).

Contact your network provider to find out which ISDN functions can be code-controlled in your country.

Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activi- ties or remote operation (e.g. toll fraud).

83

Using Other Functions

Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only)

If this function has been configured (contact your serv- ice personnel), you can control connected computers or programs running on them, such as hotel services or in- formation systems, from your telephone.

Precondition: You have set up a connection.

Press the key. The LED lights up.

Confirm.

Enter the code.

The connected computer now prompts you to enter the data, which you can do in one of two ways. Contact your service personnel to find out which option is pro- grammed in your system:

???Input in en-bloc mode. Enter data.

Press this key at the end of the entry. Confirm.

???Input in online mode:

The connected computer processes your entries di- rectly.

Enter the code. Enter data.

Using Other Functions

Step by Step

Controlling Relays

If this function has been configured (contact your serv- ice personnel), you can turn up to four relays on and off to control different facilities (such as a door opener).

Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.

Special features must be taken into considera- tion if your telephone operates with

HiPath 5000 RSM (system networking via PC network) ?? Page 104!

Select and confirm.

Enter the code for "on" or "off".

Enter the relay.

Sensors (HiPath 3300/3350/3500/3550

Only)

If this function has been configured (contact your serv- ice personnel), sensors detect signals, causing your phone to ring and a message to appear on your screen.

Radio Paging (Not for U.S.)

If paging equipment is connected to your system (con- tact your service personnel), you can contact people via their pocket receivers.

The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you.

The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).

85

Using Other Functions

Simple Paging Equipment

Paging:

To be paged, you must have activated a call ringing group ?? Page 89, call forwarding ?? Page 21, or call re- direction (service technician) to the internal station number of your paging equipment.

A call request is then signaled automatically.

Answering the page from the nearest telephone:

Lift the handset.

Enter the code.

Enter your own station number.

Enhanced Paging Equipment (Hipath 3700/

3750 Only)

Paging:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the number of the party you want to page. Select and confirm.

Answering the page from the nearest telephone:

Lift the handset.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter your own station number.

Using Other Team Functions

Step by Step

Using Other Team Functions

Turning Group Call On and Off

If this function has been configured (contact your serv- ice personnel), you belong to one or more groups of us- ers who can each be reached under a hunt group or group call number.

Incoming calls are signaled on all group member tele- phones in the order in which they are received ( hunt group) or simultaneously (= group call) until one mem- ber of the group accepts the call.

You can also belong to a team (including executive/sec- retary ones) in which station numbers are programmed on trunk keys ?? Page 92.

Each member of the group remains available under his or her own station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group (in- cluding an executive/secretary team).

If the LED on a programmed "US:Join/leave group UK:Hunt group join/leave" key ?? Page 56 is illuminated, this means that the audible tone was activated for at least one group.

Special features must be taken into considera- tion if your telephone operates with

HiPath 5000 RSM (system networking via PC network) ?? Page 100!

You belong to a hunt group or a group call:

Select and confirm.

Enter the code for "leave" or "join".

Press the Hunt group join/leave key.

87

Using Other Team Functions

You belong to multiple groups or to one group with trunk keys (including executive/secretary teams).

Select and confirm.

Enter the code for "leave" or "join".

Press the "Hunt group join/leave" key.

If an "x" appears between group/trunk number

(such as 301) and group name, the audible tone is active for this group or trunk.

No "x" means that the audible tone was deactivated.

Press the "OK" dialog key to confirm your selection and display the next group or trunk number and group name.

Select and confirm. This turns off the audible tone for the displayed group or trunk.

Select and confirm.

This turns off the audible tone for the displayed group or trunk.

Select and confirm.

This turns off the audible tone for all groups and trunks.

Enter the code for "Leave all groups".

Select and confirm.

This turns off the audible tone for all groups and trunks.

Enter the code for "Join all groups".

If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset.

Using Other Team Functions

Step by Step

Accepting a Call for Another Member of Your Team

You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact your service personnel to find out if a pickup group has been configured.

Precondition: You telephone rings briefly. The follow-

ing message appears on the display: "Call for:".

Confirm.

Press the key. The LED lights up.

Enter the code.

Activating and Deactivating a Ringing

Group

You can have calls for your telephone signaled audibly at up to five other internal phones. The person who an- swers first receives the call.

Special features must be taken into considera- tion if your telephone operates with

HiPath 5000 RSM (system networking via PC network) ?? Page 103!

Saving, displaying, and deleting telephones for the ringing group:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Follow the display prompts (enter the internal station number).

Removing all telephones in call ringing group:

Select and confirm.

Enter the code.

89

Using Other Team Functions

Uniform Call Distribution (UCD)

If this function has been configured (contact your serv- ice personnel), you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Not available" or "Available".

Using Other Team Functions

Step by Step

Requesting and activating a work time:

If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un- til you log back on.

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "on" or "off".

Turning the night service on and off for UCD:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "on" or "off".

Display the number of waiting calls:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "on" or "off".

91

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Team and Executive/Secretary

Functions With Trunk Keys

If this function has been configured (contact your serv- ice personnel), you belong to a team of users for whom special keys were programmed:

???Trunk keys (MULAP keys)

???Direct station selection keys

???Group call key

(not on the executive telephone in an executive/sec- retary team)

???Ring transfer keys

(only in an executive/secretary team)

As a team member, you can also program these keys yourself ("MULAP key", "Direct station select", "US:Join/ leave group UK:Hunt group join/leave", "Ring Transfer: on/off") ?? Page 56. You can also program a call forward- ing key ("Forward Line") for each line.

Using Trunk Keys

A separate trunk is assigned to each team member. All other team members have the same trunk keys for these trunks on their telephones. This means that every team member can use all programmed trunk keys. Each team member can also be reached under a sepa- rate station number, if one was assigned.

Meaning of LED Indications on Trunk Keys:

Trunk key LED is off - Trunk is free and can be used.

or

Trunk key LED is lit - Trunk is in use.

or

Trunk key LED is flashing rapidly - A call on the trunk needs to be answered.

or

Trunk key LED is flashing slowly - A call on hold is wait- ing.

92

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Answering Calls With Trunk Keys

Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly.

Press the rapidly flashing trunk key.

This is not necessary if the trunk is automatically as- signed to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.

n Lift the handset. or

With on-hook dialing: Use speakerphone mode and open listening (not available with

optiPoint 500 economy and optiPoint 500 basic).

Making Calls with Trunk Keys

Press the free trunk key that you want to use to set up your call.

This is not necessary if the trunk is automatically as- signed to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.

o Dial the station number.

n When the other party answers: Lift the handset. or

With on-hook dialing: Use speakerphone mode and open listening (not available with

optiPoint 500 economy and optiPoint 500 basic).

93

Team and Executive/Secretary Functions With Trunk Keys

Retrieving the call:

Press the slowly flashing trunk key.

Switching Between Phone Calls on Multiple Trunks

Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing.

Press the flashing trunk key. The first party is placed on hold on the other trunk.

Press the slowly flashing trunk key. The second party is placed on hold.

You can switch between the two call as many times as you wish. Always press the slowly flashing trunk key.

Forwarding Calls on Lines

You can immediately forward internal or external calls on your lines to different internal or external telephones (destinations); even external destinations are possible in certain system configurations.

Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the trunk key you wish to use.

Enter the number of the trunk you wish to use.

If available. Press the "Forward Line" key.

(You have stored the incomplete "Forward Line" function on the key, excluding the call forwarding type and desti- nation ?? Page 56.)

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Select and confirm.

Enter the code.

Enter the destination number.

Confirm.

If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line" key ?? Page 56.)

Deactivating call forwarding:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the trunk key you wish to use.

Enter the number of the trunk key you wish to use.

If available. Press the "Forward Line" key.

If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.

Meaning of LED Indications on the "Forward Line" Keys:

The LED on the "Forward Line" key is off - call forwarding is not active for this trunk.

LED on the "Forward Line" key is lit - call forwarding is active for this trunk.

LED on the "Forward Line" key is flashing slowly - the trunk is a call forwarding destination.

95

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Calling a Team Member Directly

Press the direct station selection key.

or

If the team member you wish to reach is engaged in an- other call, the DSS key on your telephone is illuminated. You can make the call even in this case.

n When the other party answers: Lift the handset.

96

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Release

or With on-hook dialing: Use speakerphone mode (not available with optiPoint 500 economy and

optiPoint 500 basic).

Transferring a Call in Progress

Press the DSS key and announce the call, if desired.

t Replace the handset. or

Press the key.

Accepting a Call for Another Team Member

Press the flashing DSS key or trunk key.

n Lift the handset.

or With on-hook dialing: Use speakerphone mode and open listening (not available with optiPoint 500 economy and optiPoint 500 basic).

Joining or Leaving a Group Call

(Not for the Executive Telephone in an Executive/Secretary Team)

By default, your telephone rings when a call arrives on your line.

If you want your phone to ring even when calls arrive on other lines, you can turn your ringer on and off for each line in your group ?? Page 87.

Your telephone rings (one time only or every four sec- onds) even when you are engaged in another call (atten- tion ring volume ?? Page 26).

97

Team and Executive/Secretary Functions With Trunk Keys

Transferring Calls Directly to the Executive

(Only in an Executive/Secretary Group)

Normally, audible signaling of all calls for the executive is heard only in the secretary???s office.

You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

Activating ring transfer:

Press the Ring Transfer" key. The LED lights up.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the trunk key you wish to use.

Enter the number of the trunk you wish to use.

Deactivating ring transfer:

Press the "Ring Transfer" key. The LED goes out.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the trunk key you wish to use.

Enter the number of the trunk you wish to use.

Testing the Telephone

Step by Step

Testing the Telephone

Testing the Telephone Functions

You can test your telephone functions.

Precondition: Your telephone is idle.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

If everything is OK,

???all LEDs on the telephone start flashing, including the ones on the key module (only the Program/Serv- ice menu LED lights up);

???your station number appears on the screen;

???all pixels in the display are activated;

???the ringer signal sounds.

Checking the Key Assignment

You can check the assignment of keys on your tele- phone to see which functions are programmed on which keys.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the key. The key assignment appears on the screen.

Select and confirm.

Select and confirm.

99

Special Functions in the LAN (PC Network)

Special Functions in the LAN

(PC Network)

If your telephone is operating in a HiPath 5000 RSM en- vironment, multiple HiPath 3000 systems are intercon- nected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network).

If this is the case, you must take certain special features into consideration when performing various functions. These are described below.

Leaving a Hunt Group/Group Call

Precondition: you belong to a hunt group/group call ?? Page 87 of another HiPath 3000:

Select and confirm.

Enter the code.

Enter the (DISA) call number of the other

HiPath 3000.

Confirm the entry.

Enter the (DISA) call number of your telephone.

Confirm the entry.

Select and confirm.

Enter the code for "leave" or "join".

You belong to multiple groups of another HiPath 3000:

Enter the group number for "Join/Leave, directed".

Special Functions in the LAN (PC Network)

Step by Step

Transferring Call Forwarding

You can activate/deactivate call forwarding ?? Page 21 for your telephone from other HiPath 5000 RSM tele- phones.

Select and confirm.

Enter the code.

Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected.

Confirm the entry.

Enter the (DISA) call number of your telephone.

Confirm the entry.

Activating this function:

Select and confirm.

Enter the code.

Select and confirm.

Enter the code.

Enter the destination number.

Confirm.

Deactivating this function:

Select and confirm.

Enter the code.

101

Special Functions in the LAN (PC Network)

Using Night Answer

If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communica- tions platforms as the night answer ?? Page 55.

Select and confirm.

Enter the code.

Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected.

Confirm the entry.

Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.

Confirm the entry.

Activating this function:

Select and confirm.

Enter the code.

Enter the destination number (= temporary night an- swer service).

Confirm.

Deactivating this function:

Select and confirm.

Enter the code.

Special Functions in the LAN (PC Network)

Step by Step

Activating and Deactivating a Ringing

Group

You can have calls for your telephone signaled audibly at external telephones or at telephones in other

HiPath 3000 communications platforms ?? Page 89.

Saving the telephones for the ringing group:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Select and confirm

Select and confirm, then follow the operating instruc- tions.

Enter the call number.

Confirm.

Enter

Confirm.

Select and confirm.

Removing all telephones in call ringing group:

Select and confirm.

Enter the code.

103

Special Functions in the LAN (PC Network)

Controlling Relays

If this feature is configured (contact your service per- sonnel), you can also control relays ?? Page 85 in other HiPath 3000 communications platforms.

Select and confirm.

Enter the code.

Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled.

Confirm the entry.

Enter the (DISA) call number of the telephone from which you wish to control the relay.

Confirm the entry.

Select and confirm.

Enter the code for "on" or "off".

Enter the relay.

Special Functions in the LAN (PC Network)

Step by Step

Opening the Door

If this feature is configured (contact your service per- sonnel), you can also activate the door opener

?? Page 32 in other HiPath 3000 communications plat- forms.

Select and confirm.

Enter the code.

Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened.

Confirm the entry.

Enter the (DISA) call number of the telephone from which you wish to activate the door opener.

Confirm the entry.

Select and confirm.

Enter the code.

Enter the call number of the entrance telephone.

105

Labeling, Documentation and Accessories

Labeling, Documentation and Accessories

Labeling Key Fields

You can chose from the following options to label the keys with the func- tions/call numbers saved (?? Page 8, ?? Page 9, ?? Page 56):

Labeling

???by hand:

Labeling strips are deliverd with your optiPoint. Write the function or a name on the matching strips within the white field and attach them to your optiPoint.

???with a computer:

You have avail of a CD Rom (ask your service personnel) with the elec-

tronic operating instructions for your HiPath 3000 / 5000 RSM ?? Page 107. You can label your keypads for each PC.

???with a computer via the Internet:

You will find the "Online Key Labelling Tool" along with the user inter- face under http://www.siemens.com/hipath ?? "Downloads" ?? "Soft- ware".

Put the labeled strips in the rele- vant key pad on your optiPoint and place the transparent cover over them (mat page above).

106

Labeling, Documentation and Accessories

Attaching a Station Number Label

Self-adhesive call-number labels are also delivered with your optiPoint.

Write on the call-number label (fire brigade, police, own telephone num- bers), then remove and stick it in the recess on the telephone when the handset is lifted.

Documentation

You can find these operating instructions in the Internet in PDF format under

http://www.siemens.com/hipath

and on CD-ROM (ask your service personnel) in HTML and PDF format.

In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.

To look at the operating instructions in HTML format you need a computer with a www browser, e.g. Microsoft Internet Explorer.

107

Labeling, Documentation and Accessories

Accessories

The following accessories help you customize your telephone (not optiPoint 500 economy) to your individual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint.

optiPoint key module:

Key module with 16 programmable keys. You can connect up to two key modules to your telephone.

optiPoint BLF:

Key modules with 90 LEDs and function keys. Use preferably in conjunc- tion with optiPoint Attendant.

optiPoint acoustic adapter:

Connects a desk microphone, Headset, external speaker or second hand- set.

Provides an additional bell for signaling calls in loud environments and sim- ilar situations and controls illuminated display panels, such as "Please do not enter" at the entrance to a room.

optiPoint analog adapter:

Connects an additional analog telephone, fax machine or PC with a modem card.

optiPoint ISDN adapter:

Connects an ISDN device, such as an ISDN fax machine, video recorder or PC to the S0 interface.

optiPoint phone adapter:

Connects a second system telephone. Callers can reach the second sys- tem telephone under a separate station number.

optiPoint recorder adapter:

Connects an external recorder or a second headset.

Headset:

Headset for frequent telephone users.

Second handset:

Allows you to hear better in noisy environments.

Desk microphone:

For speakerphone mode under poor acoustic conditions.

External speaker:

Improves the sound quality with open listening.

optiPoint Conference Kit:

to improve the hands free speaking quality of telephone conferences.

You will find details about the individual products in your optiPoint telephone data sheets.

108

Fixing Problems

Fixing Problems

Telephone Maintenance

???Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

???If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

???Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the do not disturb function was activated on your tele- phone (" Do not disturb" appears on the screen). If so, deactivate it

?? Page 66.

You cannot dial an external number:

Check whether you telephone is locked ("US:Not authorized UK:Access denied" appears on the screen). If so, unlock the telephone ?? Page 69.

To correct any other problem:

First contact your service personnel. If your service personnel is unable to correct the problem, contact Customer Service.

109

Fixing Problems

Step by Step

US: Invalid entry

UK: Incorrect entry

US: Not authorized

UK: Access denied

US: Currently not possible

UK: Feature not available

US:Invalid station number

UK: Number cannot be dialed

US: Key memory is full

UK: Max.no.of keys exceeded

Responding to Error Messages on the Screen

Possible cause:

The station number is incorrect.

Possible response:

Enter a correct station number.

Possible cause:

You tried to activate a disabled function.

Possible response:

Ask your service personnel to authorize you to use the function.

Possible cause:

The station number you dialed does not exist. The tele- phone you are trying to call is unplugged.

Possible response:

Enter a correct station number. Try calling the telephone again later on.

Possible cause:

You dialed your own station number.

Possible response:

Enter a correct station number.

Possible cause:

All memory locations for external station numbers are currently in use.

Possible response:

Try again later on.

Contacts for Resolving Problems

If you encounter a problem that lasts longer than five minutes, contact your service personnel.

110

Index

111

Index

112

Index

113

Index

114

Index

115

Index

116

Overview of Functions/Codes (Alphabetical)

Overview of Functions/Codes (Alphabetical)

The table below lists all available functions as they appear on the display. Functions that have been configured (contact your service personnel) can be activated interactively (se- lect + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact your service per- sonnel).

117

Overview of Functions/Codes (Alphabetical)

118

Overview of Functions/Codes (Alphabetical)

119

Overview of Functions/Codes (Alphabetical)

120

Overview of Functions/Codes (Alphabetical)

121

FCC and Industry Canada Compliance

FCC and Industry Canada Compliance

This section describes the requirements for compliance with Federal Communications Commission (FCC) Rules and Industry Canada CS-03 standard.

FCC Certification and Requirements

The following paragraphs describe requirements and information based on FCC rules.

Service

If you experience problem with the Siemens optiPoint telephone, contact Siemens customer support at 1-800-835-7656 for information on service and repairs. The telephone company can ask you to disconnect the equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.

FCC Rules, Part 15

The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operat- ed in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be re- quired to correct the interference in the user???s expense.

FCC Rules, Part 68

FCC Part 68 Certification

The Siemens optiPoint telephone is certified with FCC under Part 68 as a component device for connection behind FCC Part 68 certified Siemens PBX systems. In order for the FCC certification of the Siemens optiPoint telephone to be retained, all other products used in conjunction with the Siemens optiPoint telephone must also be FCC Part 68 certified for use with the front-end terminal equipment. If any of these components are not certified, Siemens is required to obtain FCC Part 68 certification of the assembled equip- ment prior to connection to the telephone network. Part 68 certification requires Siemens to maintain this approval and as such are responsible for the following:

???Any component added to the Siemens optiPoint telephone, whether it bears component certification or not, will require a Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that new compo- nent can be used;

???Any modification/update made to the Siemens optiPoint telephone will require

a Part 68 compliance evaluation. Siemens may need to test and make a modification filing to the FCC before that modified component can be used;

???Siemens optiPoint telephone complies with and will continue to comply with all the applicable rules and regulations in Subpart D of the FCC Part 68 rules during the life-time of the product.

122

FCC and Industry Canada Compliance

If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner.

1.REN

The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all ar- eas, the sum of RENs should not exceed five (5.0). At the base of the telephone is a label contains, among other information, the REN and the FCC certification number. If requested, this information must be given to the telephone company. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

Note: REN is associated with the analog telephones. It is not applicable to Siemens opitiPoint telephone. If requested, please supply the FCC Certification numbers of the front-end host terminal equipment that have a direct Public Switched Telephone Net- work connection (i.e. have a REN stated on the label) and the highest REN.

2.Facility Interface Information

Siemens optiPoint telephone connects to the public switched telephone network through FCC Part 68 certified front-end host PBX equipment which specifies the type of network jacks to be used.

3.Disruption of the Network

If the Siemens optiPoint telephone disrupts the telephone network, the telephone company can discontinue your service temporarily. If possible, the telephone company will notify you in advance. If advance notice is not practical, they will notify you as soon as possible. You are also informed of your right to file a complaint with the FCC.

4.Telephone Company Facility Changes

The telephone company can make changes in its facilities, equipment, operations, or procedures that can affect the operation of your equipment. If they do, you should be notified in advance so you have an opportunity to maintain uninterrupted telephone ser- vice.

5.Hearing-Aid Compatibility

Telephones for emergency use and telephones installed in common areas such as lob- bies, hospital rooms, elevators, and hotel rooms must have handsets that are compat- ible with magnetically coupled hearing aids. Persons who are not in common areas must also be provided with hearing-aid compatible handsets, if needed.

The Siemens optiPoint telephone complies with the FCC Rules, Part 68, Section 68.316 Hearing Aid Compatibility and 68.317 volume control requirements.

6.Programmed Dialer Features

When you program emergency numbers or make test calls to emergency numbers us- ing Siemens products with programmed dialer features, stay on the line and briefly ex- plain to the dispatcher the reason for the call before hanging up. Perform these activi- ties in off-peak hours, such as early morning or late evening.

123

FCC and Industry Canada Compliance

Equipment Attachment Limitations

The following are notices required by Industry Canada Terminal Attachment Program Cer- tification Procedure CP-01, Part I, Section 14.

Ringer Equivalence Number (REN)

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indi- cation of the maximum number of terminals allowed to be connected to a telephone inter- face. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start tele- phones. It is not applicable to Siemens optiPoint telephones.

Equipment Attachment Limitations

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement documents. The Department does not guarantee the equipment will operate to the user???s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be in- stalled using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some sit- uations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to dis- connect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are con- nected together. This precaution may be particularly important in rural areas.

DANGER

Users should not attempt to make such connections themselves, but should con- tact the appropriate electric inspection authority, or electrician, as appropriate.

124

www.siemens.com/hipath

The information provided in this document contains merely general de- scriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.

An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

?? Siemens AG 2004

Information and Communication Networks

Hofmannstr. 51 ??? D-81359 M??nchen

Ref. No.: A31003-H1012-C121-5-7619

Subject to availability. Right of modification reserved. Printed in the Federal Republic of Germany. 05.05.2004