Important Information

This symbol means that your inoperative electronic appliance must be collected separately and not mixed with the household waste. The European Union has implemented a specific collection and recycling system for which producers' are responsible.

This appliance has been designed and manufactured with high quality materials and components that can be recycled and reused. Electrical and electronic appliances are liable to contain parts that are necessary in order for the system to work properly but which can become a health and environmental hazard if they are not handled or disposed of in the proper way. Consequently, please do not throw out your inoperative appliance with the household waste.

If you are the owner of the appliance, you must deposit it at the appropriate local collection point or leave it with the vendor when buying a new appliance.

-If you are a professional user, please follow your supplier's instructions.

-If the appliance is rented to you or left in your care, please contact your service provider. Help us protect the environment in which we live !

NORTH AMERICAN CABLE INSTALLER:

This reminder is provided to call your attention to Article 820-40 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.

Euro-DOCSIS compliant

This product was designed according to Euro-DOCSIS Specifications but can also receive signals according to the DOCSIS specifications if the used frequencies are between 93-861 MHz.

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Table of Contents

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Chapter 1: Connections and Setup

Chapter 1: Connections and Setup

Introduction

Voice over IP Cable Modem Features

zProvides two-line telephone service

zCapable of receiving data at rates of up to 38 Megabits per second

zAble to send and receive data over the cable line

zAble to connect multiple computers through Ethernet, USB at the same time (if applicable and your service provider offers multiple computer connections)

zPlug-and-play operation for easy setup and installation

What???s on the CD-ROM

Insert the cable modem CD-ROM into your CD-ROM drive to view troubleshooting tips, the internal diagnostics, and other valuable information.

Note: You might need to use the CD-ROM to install the USB driver if you are connecting via the USB port.

CD-ROM Contents:

zLinks to RCA and Thomson web sites

zElectronic file of the instruction book in additional languages

zUsage and troubleshooting tips

Accessing the Diagnostics Display through the CD-ROM

A button on the CD-ROM menu called ???Look at Diagnostics??? (found under the ???About My Cable Modem??? menu) launches your browser and displays status and diagnostic information stored within the modem in HTML format.

Your PC must receive an IP address assignment from the cable company???s server, over the cable network. You may want to ???bookmark??? the IP address in your browser after the diagnostics page is displayed.

DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc.

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Chapter 1: Connections and Setup

Cable Modem Overview

Front Panel

The following illustration shows the front panel of the EMTA machine:

The LEDs on the front panel are described in the table below (from left to right):

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Chapter 1: Connections and Setup

Rear Panel

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Chapter 1: Connections and Setup

Relationship among the Devices

This illustration shows a cable company that offers Euro-DOCSIS compliant voice/data services.

What the Modem Does

The voice over IP cable modem is a residential voice-enabled cable modem that provides voice and high-speed data services over cable via your Telephony and Internet Service Providers (TSPs/ ISPs). It converts information that originates from the Internet or your computer into electronic messages that can be transported over the same wires your cable company uses to transport video signals. In addition, it converts standard telephone signals to a format that can be reliably transported over the Internet.

What the Modem Needs to Do Its Job

??The Right Cable Company: Make sure your local cable company provides data services that use cable TV industry-standard Euro-DOCSIS or DOCSIS compliant technology (for DOCSIS, only for frequencies between 93-861 MHz).

??The Internet/Telephony Service Provider (ISP/TSP): Your cable company provides you access to an Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is your gateway to the Internet and provides you with a pipeline to access Internet content on the World Wide Web (WWW). The TSP provides you with telephony access to other modems or other telephony services over the Public Switched Telephone Network (PSTN).

Check with your cable company to make sure you have everything you need to begin; they???ll know if you need to install special software or re-configure your computer to make your cable

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Chapter 1: Connections and Setup

Please verify the following with the cable company

??The cable service to your home supports Euro-DOCSIS or DOCSIS compliant two-way modem access (note on frequencies for DOCSIS usage).

??Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.)

??You have a cable outlet near your PC and it is ready for cable modem service.

Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will keep it connected to the Internet. This means that it will always be ready when you are.

Important Information

Your cable company should always be consulted before installing a new cable outlet. Do not attempt any rewiring without contacting your cable company first.

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Chapter 1: Connections and Setup

Important Connection Information

The cable modem supports Ethernet and USB connections simultaneously.

USB Connection to One Computer

Note: Only use the power supply provided with this unit. Using other power supplies may damage the unit.

Fig. 2: USB Connection

If you received an Installation/Quick Start kit with the purchase of your modem, you should use the software provided in that kit. If not, the Voice over IP Cable Modem CD included with your modem contains the drivers, Installation Wizard, and other information you need to install your Voice over IP Cable Modem. The Installation Wizard serves as your step-by-step guide to

connecting and configuring your Voice over IP Cable Modem.

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Chapter 1: Connections and Setup

9.Connect one end of the USB cable included with your Voice over IP Cable Modem to the USB port on your computer. Connect the other end of the USB cable to the USB port on the Voice over IP Cable Modem.

10.If the modem is detected, the ???Windows Found New Hardware??? window appears and the ???Installation Complete??? screen appears.

USB Connection - Without Using the Installation Wizard

If you do not want to use the CD-ROM, follow instructions 1 through 5 to connect the Voice over IP Cable Modem to the USB port on your computer. Instructions must be followed in the order

they appear.

1.Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the CABLE jack on the Voice over IP Cable Modem.

2.Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the Voice over IP Cable Modem and plug the power supply into an AC outlet.

3.Insert the supplied Voice over IP Cable Modem CD-ROM. Wait momentarily for the CD window display.

4.Close all open applications and dialog boxes, including the CD window.

Note: Open applications may interfere with your Voice Over IP Cable Modem installation.

5.Connect one end of the USB cable to the USB port located on the back of your computer. Connect the other end of the USB cable to the USB port on the Voice over IP Cable Modem.

Note: Use only the power supply that accompanied this unit. Using other power supplies may damage the unit.

Next, you need to install the USB driver for your operating system.

Using Windows 2000 for USB Connection

Follow steps 6 through 14 if you have a Windows 2000 operating system:

6.When the ???Found New Hardware Wizard??? appears, click ???Next??? to initiate the search for drivers for your USB device.

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Chapter 1: Connections and Setup

9.The search should find the driver for the ???Thomson USB CDC Devices???. To confirm that this is the case, click ???Next??? to continue and proceed to step 11. Otherwise, see step 10.

Important: Do NOT continue if the search finds ???USB Composite Device??? driver. Proceed to step 10.

10.Follow these instructions ONLY if the driver found was NOT the ???Thomson USB CDC Devices.???

A.Click ???Back??? to return to the previous window.

B.Ensure that you have selected the ???CD-ROM??? option.

C.In addition to the CD-ROM option, choose ???Specify a location.??? Click on ???Next??? to continue.

D.In the location box, type in your CD-ROM drive. For example, if your CD-ROM is located on the E: drive, type ???E:\.??? Click on ???Ok??? to continue.

E.Click ???Next??? to continue.

F.The search should find either ???RCA or Thomson USB Cable Modem??? or ???RCA or Thomson DCM 3xx Cable Modem.???

11.Windows should now prompt you to install the ???Thomson USB CDC Devices???. Click ???Next??? to

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Chapter 1: Connections and Setup

Choose the ???Automatic search for a better driver (Recommended)??? option, and click ???Next.???

Note: If Windows Me does not recognize the Voice over IP Cable Modem???s presence, i.e., the ???Add New Hardware Wizard??? did not automatically appear, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact your computer???s customer service department.

7.The automatic search should find and install the driver for the ???RCA or Thomson USB Cable Modem???. Click on ???Finish??? to complete the process.

8.When the ???System Settings Change??? window appears, click ???Yes??? to restart your computer.

9.The Thomson Voice over IP Cable Modem installation is now complete. To validate a proper installation, perform the following instructions:

A.Click on the ???Start??? icon in the lower left-hand corner of your screen.

B.Select ???Settings,??? followed by ???Control Panel.??? The ???Control Panel??? window will appear.

C.Double-click on the ???System??? icon, and select the ???Device Manager.???

D.Scroll down the list until you come to ???Network Adapters.??? Double-click on ???Network Adapters.???

E.The ???RCA or Thomson USB Cable Modem??? should exist. If ???RCA or Thomson USB Cable Modem??? does not exist, the Voice over IP Cable Modem was NOT installed correctly.

Using Windows XP for USB Connection

Follow steps 6 through 9 if you have a Windows XP operating system:

6.Windows XP will briefly display the ???Welcome to the Found New Hardware Wizard,??? and ask you to insert the installation CD-ROM that came with the unit. Choose the ???Install the

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Chapter 1: Connections and Setup

9.The Voice over IP Cable Modem installation is now complete. To validate a proper installation, perform the following instructions:

A.Click on the ???Start??? icon in the lower left-hand corner of your screen.

B.Select ???Settings,??? followed by ???Control Panel.??? The ???Control Panel??? window will appear.

C.Double-click on the ???System??? icon, and select the ???Device Manager.???

D.Scroll down the list until you come to ???Network Adapters.??? Double-click on ???Network Adapters.???

E.The ???RCA or Thomson USB Cable Modem??? should exist. If ???RCA or Thomson USB Cable Modem??? does not exist, the Voice over IP Cable Modem was NOT installed correctly.

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Chapter 1: Connections and Setup

Ethernet Connection to One Computer

Make the connections to the modem in the following sequence:

1.Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the CABLE jack on the cable modem.

2.Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the cable modem, and plug the power supply into an AC outlet.

Note: Use only the power supply that accompanied this unit. Using other adapters may damage the unit.

3.Connect one end of the Ethernet cable (straight-wired, see below) to the Ethernet port on the back of your computer, and the other end to the ETHERNET port on the cable modem.

Make sure that the Ethernet cable is straight-wired (not ???null??? or crossover-wired). However, you will need a crossover-type cable if you are connecting the modem to a hub, or a hub within a port switch that provides the same function.

Fig.3: Ethernet Connection

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Chapter 1: Connections and Setup

Telephone or Fax Connection

When properly connected, most telephony devices can be used with the cable modem just as with conventional telephone service. To make a normal telephone call, pick up the handset, wait for a dial tone, and then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls. The following procedures describe some of the possible connection schemes for using telephony devices with the cable modem.

1.Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller ID box, etc.) to one of the LINE jacks on the cable modem (see Fig. 5).

2.If there is a phone line in your home which is NOT connected to another telephone service provider, connect a standard phone line cord from a jack on this line to one of the LINE jacks of the cable modem. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller ID box, etc.) to one of the other jacks in the house that uses that line.

3.If you have a multi-line telephone, connect a standard phone line cord (not an RJ-14 type line cord) from the phone to the LINE jacks on the cable modem. (Other phones can be added to each line by using standard phone line splitters.

Fig. 5: Phone/Fax Connection

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Chapter 2: Additional Information

Chapter 2: Additional Information

Frequently Asked Questions

Q.What if I don???t subscribe to cable TV?

A.If cable TV is available in your area, data and voice service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access.

Q.How do I get the system installed?

A.Professional installation from your cable provider is strongly recommended. They will ensure proper cable connection to the modem and your computer. However, your retailer may have offered a self installation kit, including the necessary software to communicate with your cable ISP.

Q.Once my cable modem is connected, how do I get access to the Internet?

A.Your local cable company provides your internet service*, offering a wide range of services including email, chat, and news and information services, and a connection to the World Wide Web. *Monthly subscription fee applies.

Q.Can I watch TV, surf the Internet, and talk to my friends through the cable modem at the same time?

A.Absolutely!

Q.What do you mean by ???Broadband????

A.Simply put, it means you???ll be getting information through a ???bigger pipe,??? with more bandwidth, than a standard phone line can offer. A wider, ???broader??? band means more information, more quickly.

Q.What is DOCSIS and what does it mean?

A.???Data over Cable Service Interface Specifications??? is the industry standard that most cable companies are adopting as they upgrade their systems. Should you ever decide to move, the Euro-DOCSIS cable modem will work with all upgraded cable systems that are Euro-DOCSIS-compliant or DOCSIS**-compliant. ** If the DOCSIS downstream frequencies match the Euro-DOCSIS frequency ranges.

Q.What is Euro-DOCSIS and what does it mean?

A.Euro-DOCSIS is the modified DOCSIS standard to accommodate European cable systems, which often use 8 MHz channel spacing cable networks.

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Chapter 2: Additional Information

zVerify that the cable modem service is Euro-DOCSIS or DOCSIS compliant by calling your cable provider (DOCSIS will only work if the used frequencies are between 93-861MHz).

I don???t hear a dial tone when I use a telephone.

zTelephone service is not activated. If the rightmost light on the cable modem stays on while others flash, check with your TSP or cable company.

zIf the cable modem is connected to existing house telephone wiring, make sure that another telephone service is not connected. The other service can normally be disconnected at the Network Interface Device located on the outside of the house.

zIf using the second line on a two-line telephone, use a 2-line to 1-line adapter cable. For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM:

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Chapter 2: Additional Information

Glossary

10BaseT ??? Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). ???10??? indicates speed (10 Mbps), ???Base??? refers to baseband technology, and ???T??? means twisted pair cable.

Authentication - The process of verifying the identity of an entity on a network.

DHCP (Dynamic Host Control Protocol) ??? A protocol which allows a server to dynamically assign IP addresses to IP device on the fly.

DOCSIS (Data Over Cable Service Interface Specifications) ??? A project with the objective of developing a set of necessary specifications and operations support interface specifications for cable modems and associated equipment.

Ethernet card ??? A plug-in circuit board installed in an expansion slot of a personal computer. The Ethernet card (sometimes called a Network Interface Card or NIC) takes parallel data from the computer, converts it to serial data, puts it into a packet format, and sends it over the 10BaseT or 100BaseT LAN cable.

Euro-DOCSIS ??? The modified DOCSIS standard to accommodate European cable systems which often use 8 MHz channel spacing cable networks.

F Connector ??? A type of coaxial connector, labeled CABLE IN on the rear of the cable modem that connects the modem to the cable system.

HTTP (HyperText Transfer Protocol) ??? Invisible to the user, HTTP is used by servers and clients to communicate and display information on a web browser.

Hub ??? A device used to connect multiple computers to the cable modem.

IP Address ??? A unique, 32-bit address assigned to every device in a network. An IP (Internet Protocol) address has two parts: a network address and a host address. This modem receives a new IP address from your cable operator via DHCP each time it goes through Initialization Mode.

Key exchange - The swapping of mathematical values between entities on a network in order to allow encrypted communication between them.

MAC Address ??? The permanent ???identity??? for a device programmed into the Media Access Control layer in the network architecture during the modem???s manufacturing.

Network Driver ??? A file that is loaded on the computer to allow the computer to recognize the Ethernet card or USB port.

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