Canada - Industry Canada (IC)

This Class B digital device complies with Canadian ICES-003.

Cet appareil num??rique de la classe B est conforme ?? la norme NMB-003 du Canada.

Regulatory, Safety, Software License, and Warranty Information Card

This product is provided with a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of-purchase representative, as the case may be.

???THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE

REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL

STANDARDS APPLY TO ALL MODELS.

???NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT,

EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY

INFORMATION CARD. MOTOROLA???S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN

REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.

Copyright ?? 2004 by Motorola, Inc.

All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA, Intelligence Everywhere, and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, Windows Me, and Windows NT are registered trademarks and Windows XP is a trademark of Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. DOCSIS is a registered trademark of CableLabs. Linux is a registered trademark of Linus Torvalds. Solaris, Java, and all Java-based marks trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. Acrobat Reader is a registered trademark of Adobe Systems, Inc. UNIX is a registered trademark of the Open Group in the United States and other countries. All other product or service names are the property of their respective owners. ?? Motorola, Inc. 2004.

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Top and Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Signing Up for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Computer System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Ethernet Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Installation and Configuration Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Cabling and Startup for a Single User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Setting Up a USB Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Setting Up a USB Driver in Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Setting Up a USB Driver in Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Setting Up a USB Driver in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Setting Up a USB Driver in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Configuring TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Configuring TCP/IP in Windows 95, 98, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Verifying the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Cabling for Multiple Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Removing the USB Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Removing the USB Driver from Windows 98 or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Removing the USB Driver from Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Removing the USB Driver from Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Introduction

Congratulations on your new Motorola?? SURFboard?? Voice over Internet Protocol (VoIP) cable modem! It provides high-speed access to the Internet and other online services. This VoIP cable modem transmits and receives data much faster than traditional dial-up or ISDN modems because it receives data much faster than other modems. Unlike a dial-up modem, your SURFboard VoIP cable modem is always online. Just open your browser and surf!

You can use your high-speed, upgradeable VoIP cable modem to connect one or more computers in your home or business to the Internet. You can connect:

???A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on the SURFboard VoIP cable modem

???A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SURFboard VoIP cable modem

???Two computers, one to the USB port and one to the Ethernet port

???Up to 31 computers to a single SURFboard VoIP cable modem using an Ethernet hub, as shown in ???Cabling for Multiple Users??? on page 32

You can connect up to two standard telephone lines using your SURFboard VoIP cable modem, supporting:

Easier!

Unlike dial-up modems or ISDN, you???re always on, always connected when using coaxial cable for upstream communication. For easiest set-up, use the Installation Assistant on the SURFboard VoIP Cable Modem CD-ROM.

Faster!

Your VoIP cable modem is up to 100 times faster than a dial-up modem. It lets you enjoy surfing the Web without the long wait. Because many network and other factors can affect performance, the actual speed will vary.

Better!

Your VoIP cable modem is made by the company with over 50 years of cable TV expertise.

Top and Front Panel

For added security, when using coaxial cable for upstream communication, you can press the Standby button (1) to suspend your Internet connection. No data is transmitted or received from the Internet when the Standby light is on. All other front-panel lights turn off until you press the Standby button again except the Tel 1 and Tel 2 LEDs.

The lights provide information about power, communications, and errors:

During normal operation, the Power, Receive, Send, and Online lights are on and the Link light flashes when the VoIP cable modem is transferring data.

Rear Panel

The rear panel provides cabling connectors and the power receptacle.

3ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable

terminated with an RJ-45 connector.

Before You Begin

Before you begin the installation, check that you received the following items with your SURFboard VoIP cable modem:

You will need 75-ohm coaxial cable with F-type connectors to connect your VoIP cable modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5-900 MHz RF splitter and a total of three coaxial cables to connect both the TV and the VoIP cable modem. The coaxial cable and RF splitter are available at consumer electronic stores. To connect your VoIP cable modem to an Ethernet hub, see the network description in ???Cabling for Multiple Users??? on page 32. Check the documentation provided with your hub.

Caution

To comply with all national safety regulations, do not route the USB,

Ethernet, or telephone cables outside of the building.

Precautions

Postpone VoIP cable modem installation until there is no risk of thunderstorm or lightning activity in the area.

To avoid damaging the VoIP cable modem with static electricity:

???Always first connect the coaxial cable to the grounded cable TV wall outlet.

???Before you connect or disconnect the USB or Ethernet cable from your VoIP cable modem or PC, always touch the coaxial cable connector on the VoIP cable modem to release any static charges.

To avoid damaging your VoIP cable modem or PC with static electricity:

To prevent overheating the VoIP cable modem, do not block the ventilation holes on its sides.

Do not open the VoIP cable modem. Refer all service to your cable service provider.

Wipe the VoIP cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

Caution

Contact your cable service provider before connecting your VoIP cable modem to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service.

Signing Up for Service

You must sign up with a cable service provider to access the Internet and other online services.

To activate your service, call your local cable service provider.

To receive data service, you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. You can record it here:

00 : ______ : ______ : ______ : ______ : ______

To receive telephone service, you need to provide the MAC address printed on the bar code label marked MTA MAC ID on the bottom of the cable modem. You can record it here:

00 : ______ : ______ : ______ : ______ : ______

P/N: AAAAAA-BBB-00 ASSEMBLED IN: _________

CUSTOMER S/N: BCDFGHJKLMNP

You should ask your cable service provider the following questions:

Computer System Requirements

You can use any Web browser, such as Microsoft?? Internet Explorer or Netscape Navigator??, with your SURFboard VoIP cable modem.

For Microsoft Windows computers, the Installation Assistant application automatically checks your system configuration. You can start the Installation Assistant from the Main Menu on the SURFboard VoIP Cable Modem CD-ROM.

Your SURFboard VoIP cable modem is compatible with Microsoft Windows??, Macintosh??, and UNIX?? computers.

Ethernet Card

You can use the Ethernet connection with any Windows, Macintosh, or UNIX computer equipped with a 10Base-T or 10/100Base-T Ethernet card.

Windows?? 95, UNIX, or Macintosh computers must use the Ethernet connection.

If you use an Ethernet card, it must be installed in your computer before you install the VoIP cable modem. If it is not installed, follow the installation instructions provided with your Ethernet card.

USB Connection

You can use the USB connection with any PC running Windows?? 98, Windows?? 2000, Windows Me??, or Windows XP??? that has a USB interface. The USB connection requires special USB driver software that is supplied on the SURFboard VoIP Cable Modem CD-ROM.

You can upgrade your USB drivers from our Downloads page http://broadband.motorola.com/noflash/ usb_drivers.asp.

Installation and Configuration Overview

To install and configure your VoIP cable modem for a single PC running Microsoft Windows, we recommend using the Installation Assistant. You can start the Installation Assistant from the Main Menu on the SURFboard VoIP Cable Modem CD-ROM. In most cases, the Installation Assistant automatically configures your VoIP cable modem.

Otherwise, to install and configure your VoIP cable modem:

1Install the cables as described for your situation:

??????Cabling and Startup for a Single User??? on page 7

??????Cabling for Multiple Users??? on page 32

2If you are using the USB port only, go to ???Setting Up a USB Driver??? on page 9. Ethernet users can skip this step.

3Configure TCP/IP and verify the IP address for your computer as described for your situation:

??????Configuring TCP/IP??? on page 19

???Refer to your Macintosh or UNIX user manual for information regarding TCP/IP and IP Address configuration.

Cabling and Startup for a Single User

Allow some time (5 to 30 minutes) to power up the first time because the SURFboard VoIP cable modem must find and lock on the appropriate channels for communications.

SURFboard VoIP cable modem

1Be sure your computer is on and the VoIP cable modem is unplugged.

2Connect one end of the coaxial cable to the cable outlet or splitter. Connect the other end of the coaxial cable to the CABLE connector on the VoIP cable modem. Hand-tighten the connectors to avoid damaging them.

3Insert the SURFboard VoIP Cable Modem CD-ROM into your CD-ROM drive.

4Connect one end of the telephone wire to the dial-up modem connector on the VoIP cable modem. Connect the other end to a telephone jack.

5Plug the power cord into the +12VDC connector on the VoIP cable modem and the electrical outlet. For an Uninterruptible Power Supply (UPS), plug the cord into the +12VDC connector on the VoIP cable modem and the UPS and plug the UPS into the electrical outlet.

For a power adapter, plug the adapter into the POWER connector on the VoIP cable modem and the electrical outlet. For a UPS, plug the cord into the POWER connector on the VoIP cable modem and the UPS and plug the UPS into the electrical outlet. This turns on the SURFboard VoIP cable modem. You do not need to unplug it when not in use.

6Check that the lights on the VoIP cable modem front cycle through this sequence:

???Power flashes during the self-test and changes to solid green when the self-test is successfully complete.

???Receive flashes while scanning for the receive (downstream) channel and changes to solid green when it is connected.

???Send flashes while scanning for the send (upstream) channel and changes to solid green when it is connected. If you use the internal dial-up modem for upstream communication, you may hear it dial-up and connect.

???Online flashes while the VoIP cable modem downloads configuration data and changes to solid green when the download is complete.

7Connect your computer to the VoIP cable modem using USB or Ethernet:

Caution

Do not connect both the Ethernet and USB cables to the same computer. Connect to either Ethernet or

USB

USB: Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted in your CD-ROM drive. Connect the USB cable to the USB port on the VoIP cable modem. Connect the other end to the USB port on your computer. Then perform ???Setting Up a USB Driver??? on page 9.

Ethernet: Connect the provided straight-through Ethernet cable to the Ethernet connector on the VoIP cable modem. Connect the other end to the Ethernet port on your computer. Ethernet users do not need to set up USB.

8Perform the procedures for ???Configuring TCP/IP??? on page 19.

9To connect the telephone line, plug a phone wire into the Tel 1 connector. You can also connect a second telephone line to the Tel 2 connector.

Caution

Contact your cable service provider before connecting your VoIP cable modem to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service.

Be sure the phone connectors are neither connected together nor connected to wall jacks on the same network.

Setting Up a USB Driver

The following subsections describe setting up a USB driver. Perform the appropriate procedure for your Windows version:

Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable.

When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP??? on page 19.

The SURFboard VoIP cable modem USB driver does not support Macintosh or UNIX computers. For those systems connect through Ethernet only.

8Select The updated driver... and click Next.

If this window is not displayed, verify that the SURFboard VoIP Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for ???Removing the USB Driver from Windows 98 or Windows Me??? on page 34.Then repeat this procedure.

9After the window is displayed, click Next.

If a window with the message Copying Files... displays and asks for your CD-ROM drive, type your CD-ROM drive letter (for example, ???D:???) and click OK.

If an Insert Disk window similar to the one below is displayed, Windows 98 system files are needed to complete the installation. To install the files, insert your Windows 98 CD-ROM is in the CD-ROM drive and click OK.

Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.

After all the necessary files are loaded, the window is displayed confirming a successful installation.

10 Click Finish. The following window is displayed:

11 Click Yes to restart your computer.

When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP in Windows 95, 98, or Windows Me??? on page 20.

If you have difficulties setting up the USB driver, perform ???Removing the USB Driver from Windows 98 or Windows Me??? on page 34 and repeat this procedure. If that does not correct your problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard VoIP cable modem for information about obtaining warranty service.

Setting Up a USB Driver in Windows Me

Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable.

Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.

1Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see ???Cabling and Startup for a Single User??? on page 7. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed:

2Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the following window is displayed. Otherwise, be sure the SURFboard VoIP Cable Modem CD-ROM is correctly inserted in your CD-ROM drive.

3Click Finish to complete the installation.

When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP in Windows 95, 98, or Windows Me??? on page 20.

5Be sure ???CD-ROM drives??? is the only box checked.

6Click Next.

7If the Insert Disk window is displayed, be sure the SURFboard VoIP Cable Modem CD-ROM is in the CD-ROM drive and follow steps 8 to 12. Otherwise, if the Completing the Found New Hardware window is displayed, you can skip to step 12.

8On the Insert Disk window, click OK.

9If necessary, select your CD-ROM drive in the ???Copy files from??? list.

10 Click Browse.

11Locate and double-click the NetMotCM.sys file in the CD-ROM root directory. The Files Needed window is displayed:

12 Click OK. The Found New Hardware Wizard window is displayed:

13 Click Finish to complete the installation.

When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP in Windows 2000??? on page 22.

If you have any difficulties setting up the USB driver, perform ???Removing the USB Driver from Windows 2000??? on page 36 and repeat this procedure.

Setting Up a USB Driver in Windows XP

Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable.

Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.

1Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see ???Cabling and Startup for a Single User??? on page 7. A few seconds after you complete the USB connection, the Found New Hardware Wizard window is displayed:

2Be sure ???Install the software automatically??? is selected.

3Click Next. Windows automatically searches for the correct USB drivers and installs them.

4Click Finish to complete the installation. Otherwise, be sure the SURFboard VoIP Cable Modem CD-ROM is correctly inserted in your CD-ROM drive.

When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP in Windows XP??? on page 26.

Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.

Configuring TCP/IP

The SURFboard VoIP cable modem contains all required software. You do not need to configure the VoIP cable modem, but you must be sure that your computer is configured for TCP/IP (a protocol for communication between computers). Perform one of the following:

After configuring TCP/IP, perform one of the following to verify the IP address:

Your cable service provider may provide additional instructions to set up your computer.

Configuring TCP/IP in Windows 95, 98, or Windows Me

1On the Windows Desktop, click Start.

2Select Settings and then Control Panel from the pop-up menus.

3Double-click the Network icon on the Control Panel window. The Network window is displayed:

4Select the Configuration tab.

5Verify that TCP/IP is installed for the adapter that will be used to connect to the VoIP cable modem by looking for TCP/IP. If found, TCP/IP is installed. Skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6.

6Select the adapter to be used for the SURFboard cable modem connection and then click Add. The Select Network Component Type window is displayed:

7Select the Protocol option and click Add. The Select Network Protocol window is displayed:

8Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window.

9Click OK.

10Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the VoIP cable modem.

11Click Properties. The TCP/IP Properties window is displayed:

12Click the IP Address tab.

13Click Obtain an IP address automatically.

14Click OK to accept the TCP/IP settings.

15Click OK to close the Network window.

16Click OK when prompted to restart your computer and click OK again.

4Double-click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed:

5Click Properties. The Local Area Connection Properties window is displayed:

6If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10.

If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: Continue with step 7.

7Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed:

8Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window.

9Click OK. The Local Area Connection number Properties window is re-displayed.

10On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is checked.

6Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface.

7Select Properties from the pop-up menu. The Local Area Connection Properties window is displayed:

8On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it.

3Type winipcfg.exe and click OK. A window similar to the example is displayed:

The example values for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your PC will be different than in the image above.

In Windows 98, if autoconfiguration is displayed before the IP Address, call your service provider.

4Select your adapter name ??? the Ethernet card or USB device.

5Click Renew.

6Click OK after the system displays an IP address.

If after performing this procedure your computer cannot access the Internet, call your cable service provider for help.

Verifying the IP Address in Windows 2000 or Windows XP

To check the IP address:

1On the Windows Desktop, click Start.

2Select Run. The Run window is displayed.

3Type cmd and click OK.

4Type ipconfig and press ENTER to display your IP configuration. A display, like below, indicates a normal configuration.

If an Autoconfiguration IP Address is displayed as in the window below, there is an incorrect connection between your PC and the VoIP cable modem or there are cable network problems.

Check:

After successfully verifying your cable connections and proper cable-TV operation, you can renew your IP address.

Renewing Your IP Address

To renew your IP address:

1On the Windows Desktop, click Start.

2Select Run. The Run window is displayed.

3Type cmd and click OK.

4Type ipconfig /renew and press ENTER. If a valid IP address is displayed as shown, Internet access should be available.

5Type exit and press ENTER to return to Windows.

If after performing this procedure your computer cannot access the Internet, call your cable service provider for help.

Ethernet

You can connect up to 31 computers to an Ethernet hub connected to a SURFboard VoIP cable modem, as shown.

Cable outlet

Coaxial cable

SURFboard VoIP

cable modem

Ethernet cable

Ethernet hub or switch

Ethernet cable

Computer Computer Computer

Removing the USB Driver

Removing the USB Driver from Windows 98 or Windows Me

Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.

1On your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. The Network window is displayed:

2Click the Motorola SURFboard USB Cable Modem and click Remove. The Network window no longer displays Motorola SURFboard USB Cable Modem in the list.

3Click OK. The System Settings Change window is displayed:

4Disconnect the USB cable from your computer or VoIP cable modem.

5Click Yes to restart your computer.

6Insert the SURFboard VoIP Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed.

7Press the Esc key on the keyboard to exit the CD-ROM start-up screens.

8Start Windows Explorer. Your Windows Explorer may appear slightly different than here.

9Select your CD-ROM drive (D: in the image).

10Double-click remove or remove.exe to run the Remove utility from the SURFboard VoIP Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed:

11 Click Remove Driver to remove the USB driver.

After you remove the USB driver, re-install the USB driver on your computer:

If you continue to have problems, contact your cable service provider.

Removing the USB Driver from Windows 2000

Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.

1On your Windows desktop, click Start.

2Click Settings.

6Click Device Manager. The Device Manager window is displayed:

7On the Device Manager window, double-click Network Adapters.

8Click the Motorola SURFboard USB VoIP Cable Modem. The Uninstall icon is displayed on the window near the top.

9Click Uninstall.

10Close the Device Manager window.

11Close the Control Panel window.

12Insert the SURFboard VoIP Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed:

13Press the Esc key on the keyboard to exit the start-up screens.

14Start Windows Explorer.Your Windows Explorer may appear slightly different than here.

15Click My Computer.

16Click the Motorola CD icon (D: in the example).

17Double-click remove or remove.exe to run the Remove utility from the SURFboard VoIP Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed. Be sure the USB cable is disconnected.

18 Click Remove Driver.

After you remove the USB driver, re-install the USB driver following ???Setting Up a USB Driver in Windows 2000??? on page 15. If you continue to have problems, contact your cable service provider.

Removing the USB Driver from Windows XP

Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same.

1On the Windows desktop, click Start to display the Start window shown.

2Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options.

3If a Category view similar to above is displayed, click Performance and Maintenance. Otherwise, skip to step 5.

4On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6.

5If a classic view similar to below is displayed, click System to display the System Properties window.

13Press the Esc key on the keyboard to exit the CD-ROM start-up screens.

14Start Windows Explorer. Your Windows Explorer may appear slightly different than here.

15Click My Computer.

16Click the Motorola CD icon (D: in the image).

17Double-click remove or remove.exe to run the Remove utility from the SURFboard VoIP Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed. Be sure the USB cable is disconnected.

18 Click Remove Driver.

After you remove the USB driver, re-install the USB driver following ???Setting Up a USB Driver in Windows XP??? on page 18. If you continue to have problems, contact your cable service provider.

Contact Us

For information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SURFboard VoIP cable modem.

In the United States and Canada, if you need assistance while working with the SURFboard VoIP cable modem and related equipment supplied by Motorola:

For answers to typical questions, see ???Frequently Asked Questions??? on page 47.

For information about Motorola consumer cable products, education, and support, visit www.motorola.com/ broadband/consumers.

Frequently Asked Questions

Here are answers to questions our customers frequently ask.

APacketCable??? is an evolving set of interface specifications for delivering advanced, real-time multimedia services over cable; for example VoIP, multimedia conferencing, and interactive gaming.

QIf I have a VoIP cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem?

AYes! Although once you???ve experienced the speed of cable Internet access, you???ll never again want to wait for traditional dial-up services.

QI have more than one computer. Do I need more than one SURFboard VoIP cable modem?

ANo, not if your computers are connected on a network. The SURFboard VoIP cable modem supports current Internet connection sharing technologies to enable you to connect up to 31 computers to the Internet using a single VoIP cable modem.

ANo, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own VoIP cable modem. Check with your local cable company for specific information.

Glossary

expansion slot An opening in a computer where a circuit board can be inserted to add new capabilities.

F-type connector A connector used to connect coaxial cable to equipment.

IP address An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address. Your cable service provider assigns your VoIP cable modem an IP address to provide a continuous Internet connection.

Software License

SURFboard Cable Modems

Motorola, Inc., Broadband Communications Sector (???Motorola???) 101 Tournament Drive

Horsham, PA 19044

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (???LICENSE???) CAREFULLY BEFORE YOU INSTALL,

DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED

DOCUMENTATION (???SOFTWARE???) PROVIDED WITH MOTOROLA???S CABLE DATA PRODUCT (THE ???CABLE DATA

PRODUCT???). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF

THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON

ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA.

THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE

AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, ???PRODUCT???), INCLUDING

ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO

YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY

INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE

AGREEMENT.

The Software includes associated media, any printed materials, and any ???on-line??? or electronic documentation. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software.

The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.

You may:

USE the Software only in connection with the operation of the Product.

TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred.

TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form. You may not:

(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws.

The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD

PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU

REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.

Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola???s rights under United States copyright law.

This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.