SBG1000 Wireless Cable Modem Gateway User Guide

SURFboard R

Cable Modem

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WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR

MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS

FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.

CAUTION: TO PREVENT ELECTRICAL SHOCK, THIS EQUIPMENT REQUIRES A GROUNDING

CONDUCTOR IN THE LINE CORD. THE LINE CORD PROVIDED WITH THE EQUIPMENT IS ACCEPTABLE

FOR USE WITH NEMA STYLE 5-15R AC RECEPTACLE SUPPLYING NOMINAL 120 VOLTS. DO NOT

CONNECT THE PLUG INTO AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE

PLUG CAN BE FULLY INSERTED WITH NO PART OF THE BLADES EXPOSED.

CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER

AND INTERFACE CABLES.

CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED

IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED

SERVICE PERSONNEL.

CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR

COMPLIANCE COULD VOID USER???S AUTHORITY TO OPERATE THE EQUIPMENT.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

???Reorient or relocate the receiving antenna.

???Increase the separation between the equipment and receiver.

???Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

???Consult the dealer or an experienced radio/TV technician for help.

This device must be installed and used in strict accordance with the manufacturer???s instructions as described in the user documentation that comes with the product.

Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area.

Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the product.

Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

Place this equipment on a stable surface.

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Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and built-up static charges. Article 820-20 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides guidelines for proper grounding and, in particular, specifies the CATV cable ground shall be connected in the grounding system of the building, as close to the point of cable entry as practical.

When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

???Read all of the instructions {listed here and/or in the user manual} before you operate this equipment. Give particular attention to all safety precautions. Retain the instructions for future reference.

???Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this equipment.

???Comply with all instructions that accompany this equipment.

???Avoid using this product during an electrical storm. There may be a risk of electric shock from lightning. For added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect the cable system. This will prevent damage to the product due to lightning and power surges.

???Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth grounded coaxial cable TV wall outlet.

???Always first touch the coaxial cable connector on the cable modem when disconnecting or re-connecting USB or Ethernet cable from the cable modem or the user???s PC.

???Operate this product only from the type of power source indicated on the product???s marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

???Upon completion of any service or repairs to this products, ask the service technician to perform safety checks to determine that the product is in safe operating condition.

It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.

Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use.

Installation of this product must be in accordance with national wiring codes.

Place unit to allow for easy access when disconnecting the power cord/adapter of the device from the AC wall outlet.

Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

This product was qualified under test conditions that included the use of the supplied cables between system components. To be in compliance with regulations, the user must use these cables and install them properly. Connect the unit to a grounding type AC wall outlet (100-240 V AC) using the standard power cord/adapter as supplied with the unit.

Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.

Installation must at all times conform to local regulations.

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This product is provided with a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of-purchase representative, as the case may be.

???THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE

REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL

STANDARDS APPLY TO ALL MODELS.

???NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT,

EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY

INFORMATION CARD. MOTOROLA???S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN

REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.

Copyright ?? 2002 by Motorola, Inc.

All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft and Windows are registered trademarks and Windows Me and Windows XP are trademarks of Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh and AppleTalk are registered trademarks of Apple Computer, Inc. Iomega is a registered trademark of Iomega Corporation. Linux is a registered trademark of Linus Torvalds. Acrobat Reader is a registered trademark of Adobe Systems, Inc. Netscape and Navigator are registered trademarks of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in the United States and other countries. All other product or service names are the property of their respective owners. ?? Motorola, Inc. 2002.

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Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Powerful Features in a Single Unit . . . . . . . . . . . . . . . . . 2 Easy Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Sample LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Label on the Bottom of the Unit . . . . . . . . . . . . . . . . . . . 9 Wiring the SBG LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Wired Ethernet LAN . . . . . . . . . . . . . . . . . . . . . . . . . 10 USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 HPNA LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 IEEE 802.11b Wireless LAN . . . . . . . . . . . . . . . . . . 14

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 DMZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Virtual Private Networks . . . . . . . . . . . . . . . . . . . . . . . . 16

Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . 17

Installation. . . . . . . . . . . . . . . . . . . . . . . . . 19

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Signing Up for Service . . . . . . . . . . . . . . . . . . . . . . . . . 21 Computer System Requirements . . . . . . . . . . . . . . . . . 21 Connecting the SBG1000 to the Cable System . . . . . . 22 Cabling the Ethernet or HPNA LAN . . . . . . . . . . . . . . . 23

Obtaining an IP address in Windows 98, Windows 98 SE, or Windows Me . . . . . . . . . . . . . . . . . . . . . 23

Obtaining an IP address in Windows 2000 or Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Obtaining an IP address on Macintosh or UNIX Systems 23

Connecting a PC to the USB Port . . . . . . . . . . . . . . . . 24 Setting Up the Wireless LAN . . . . . . . . . . . . . . . . . . . . 24 Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . 24 Wall Mounting the Wireless Gateway . . . . . . . . . . . . . 25 Wall Mounting Template . . . . . . . . . . . . . . . . . . . . . 27

Installing the Optional External Diversity Antenna . . . . 28

Configuring the SBG1000 . . . . . . . . . . . . 31

Starting the SBG Setup Program . . . . . . . . . . . . . . . . . 32

Changing the Default Password . . . . . . . . . . . . . . . . . 34

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Setting the Firewall Policy . . . . . . . . . . . . . . . . . . . . . . 36

Configuring the Gateway . . . . . . . . . . . . . 43

Gateway > STATUS Page . . . . . . . . . . . . . . . . . . . . . 44

Gateway > WAN Page . . . . . . . . . . . . . . . . . . . . . . . . 45

Gateway > LAN ??? dhcp server config Page . . . . . . . . 48

Gateway > LAN ??? dhcp reservations Page . . . . . . . . 49

Gateway > ALG ??? basic Page . . . . . . . . . . . . . . . . . . 50

Gateway > ALG ??? advanced Page . . . . . . . . . . . . . . 50

Gateway > LOG Page . . . . . . . . . . . . . . . . . . . . . . . . . 51

Configuring TCP/IP . . . . . . . . . . . . . . . . . . 53

Configuring TCP/IP in Windows 95, Windows 98, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . 56

Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . 60

Verifying the IP Address in Windows 95, Windows 98, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Verifying the IP Address in Windows 2000 or Windows XP 65

Setting Up the Wireless LAN . . . . . . . . . . 67

Configuring a Unique Wireless Network Name . . . . . . 68 Configuring Basic Wireless LAN Security . . . . . . . . . . 69 Configuring Wireless Clients . . . . . . . . . . . . . . . . . . . . 70 Wireless Pages in the SBG Setup Program . . . . . . . . 70 Wireless > STATUS Page . . . . . . . . . . . . . . . . . . . . 71 Wireless > NETWORK Page . . . . . . . . . . . . . . . . . . 72 Wireless > SECURITY ??? basic Page . . . . . . . . . . . 73 Wireless > SECURITY ??? advanced Page . . . . . . . 74 Wireless > STATISTICS page . . . . . . . . . . . . . . . . . 75

Configuring the Print Server . . . . . . . . . . 77

Configuring the SBG1000 Print Server . . . . . . . . . . . . 77 Printer > CONFIGURATION ??? Microsoft smb Page 78 Printer > CONFIGURATION ??? Apple Page . . . . . . 79 Printer > CONFIGURATION ??? lpr Page . . . . . . . . . 80 Adding a Printer in Windows 98 or Windows Me . . . . 80 Adding a Printer in Windows 2000 . . . . . . . . . . . . . . . 86

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Setting Up a USB Driver . . . . . . . . . . . . . . 95

Troubleshooting . . . . . . . . . . . . . . . . . . . 117

Front-Panel Lights and Error Conditions . . . . . . . . . . 117

Contact Us . . . . . . . . . . . . . . . . . . . . . . . . 119

Frequently-Asked Questions . . . . . . . . . 121

Specifications . . . . . . . . . . . . . . . . . . . . . 123

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . 123

Cable Modem Specifications . . . . . . . . . . . . . . . . . . . 124

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . 125

Software License . . . . . . . . . . . . . . . . . . 143

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Overview

Thank you for purchasing the Motorola?? SBG1000 Wireless Cable Modem Gateway. The SBG1000 combines a SURFboard??? cable modem, IEEE 802.11b wireless access point, router with five-port 10/100Base-T switch, print server, and an advanced firewall into one compact product. It is the perfect networking solution for the home, home office, or small business/enterprise. You can create a custom network to share a single broadband connection, files, printers, and other peripherals like scanners, with or without wires.

The SBG1000:

???Eliminates the need for five separate products, enabling you to maximize the potential of your existing resources

???Offers enhanced network security for wired and wireless users

???Enables operators to add future value-added services

The features and physical appearance of your SBG may differ slightly from the picture.

This product is subject to change. Not all features described in this User Guide are available on all SBG models. For the most recent documentation, visit the Product Documentation page on www.motorola.com/broadband.

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Powerful Features in a Single Unit

The Motorola SBG1000 Wireless Cable Modem Gateway combines high-speed Internet access, networking, and computer security for a home or small-office local area network (LAN). It provides:

???An integrated high-speed SURFboard cable modem for continuous broadband access to the Internet and other online services, with much faster data transfer than traditional dial-up or ISDN modems.

???A router with a five-port 10/100Base-T Ethernet switch, supporting:

???Half- or full-duplex connections

???Five dual-purpose switch/uplink ports

???Auto-MDIX

???An IEEE 802.11b Wi-Fi certified wireless access point to enable laptop users to remain connected while moving around the home or small office or to connect desktop computers without installing network wiring. Depending on distance, wireless connection speeds can match that of Ethernet at 11 Mbps.

???An HPNA connection to connect computers to the LAN over existing telephone wiring ??? this provides the advantage of using your existing phone lines for network wiring with up to 10 Mbps throughput.

???A USB connection for a single PC.

???A single broadband connection for up to 245 computers to surf the web; all computers on the Ethernet, wireless, HPNA LAN, and USB communicate as if they were connected to the same physical network.

???A built-in DHCP server to easily configure a combined wired and/or wireless class C private LAN.

???An advanced firewall, supporting:

???stateful-inspection

???Intrusion detection

???DMZ

???Denial-of-service attack prevention

???Network Address Translation (NAT)

???Virtual private network (VPN) pass-through operation supporting IPSec, PPTP, or L2TP to securely connect remote computers over the Internet.

???A print server to enable Windows??, Macintosh??, UNIX??, and Linux?? computers to share one or more printers.

Easy Setup

It is much easier to configure a LAN using the Motorola SBG1000 Wireless Cable Modem Gateway than it is using typical networking equipment:

???The Installation Assistant application on the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM enables easy connection to the cable network.

???For basic operation, most default settings require no modification.

???The Setup Program provides a graphical user interface (GUI) for easy configuration of necessary wireless, Ethernet, router, DHCP, and security settings. For a list of important issues, see ???Configuring the SBG1000??? on page 31.

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Sample LAN

The sample LAN shown in the figure contains the following devices, all protected by the SBG1000 firewall:

???A printer connected to the print server through the parallel connection

???A PDA connected through the wireless IEEE 802.11b connection

???One desktop Macintosh on a wireless connection

???One desktop PC on a wireless connection using a Motorola USB Adapter

???A laptop PC on a wireless connection connected using a Motorola PC Card

???One computer connected directly to Ethernet port one

???Three computers connected to Ethernet port two using a hub or switch

???Two computers connected over telephone wiring through HPNA

???One PC connected to the USB port

Sample SBG1000 hybrid network

Internet

High-speed HFC

cable network

IEEE 802.11b wireless

Firewall

Parallel

PCC11B

Wireless Card

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Optional Accessories

Accessories available for the Motorola SBG1000 Wireless Cable Modem Gateway include wireless adapters and an external high-gain diversity antenna.

You can use the Motorola PCC11b wireless card or the USB11b wireless adapter, which comply with the IEEE 802.11b wireless standard, to connect a PC to the wireless LAN:

PCC11Bb Wireless Card A credit-card sized adapter that connects a laptop to the wireless LAN. You can roam in, or around, the home or small office and remain connected. It fits in a PCMCIA Type II standard slot on the laptop supporting 3.3 Volt PC card. The PCC11b has also has a built-in antenna.

Motorola USB11b Wireless Adapter (left) and PCC11b Wireless Card

For installation instructions, see the documentation provided with each product.

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The Motorola External Diversity Antenna connects to the Motorola SBG1000 Wireless Cable Modem Gateway, providing higher gain to increase wireless LAN performance and coverage, even in obstructed locations. The External Diversity Antenna specifications are:

Frequency 2400 to 2500 MHz

Pattern Type Directional, vertically polarized

Connection Reverse-polarity TNC male, RG-142 cable

For information about connecting the external antenna, see ???Installing the Optional External Diversity Antenna??? on page 28.

Motorola External Diversity Antenna

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Front Panel

The front panel provides indicator lights. The model number on your SBG may be different than in some illustrations and screen images.

8

9

10

11

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Rear Panel

The rear panel provides cabling connectors, status lights, and the power receptacle:

1 2 345 6 72 8

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Label on the Bottom of the Unit

To receive data service, you need to provide the MAC address marked HFC MAC ID to your cable service provider:

Wiring the SBG LAN

The Motorola SBG1000 Wireless Cable Modem Gateway enables connection of a class C network with up to 245 client computers and other IEEE 802.11b compliant devices on a combination of:

???

???

???

???

10/100Base-T Ethernet

IEEE 802.11b wireless networking

HPNA V2.0

USB V1.1

Each computer needs appropriate network adapter hardware and driver software. The clients on the Ethernet, wireless, HPNA, or USB interfaces can share:

???Internet access with a single cable service provider account (subject to network operator terms and conditions)

???Files, printers, stoage devices, multi-user software applications, games, and video conferencing

Wireless and wired network connections use Windows networking to share files and peripheral devices such as printers, CD-ROM drives, floppy disk drives, and Iomega?? Zip Drives.

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Wired Ethernet LAN

Each computer on the Ethernet LAN requires an Ethernet network interface card (NIC) and driver software installed.

Because the Motorola SBG1000 Wireless Cable Modem Gateway Ethernet ports support auto-MDIX, you can use either straight-through or cross-over cable to connect a hub, switch, or computer. Use category 5 cabling for all Ethernet connections.

The physical wiring arrangement has no connection to the logical network allocation of IP addresses.

Sample SBG Ethernet network connections

Coaxial cable

Ethernet cable

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A wired Ethernet LAN with more than five computers requires one or more hubs or switches. You can connect a hub or switch to any Ethernet port on the Motorola SBG1000 Wireless Cable Modem Gateway.

The following illustration is an example of an Ethernet LAN you can set up using the Motorola SBG1000 Wireless Cable Modem Gateway. You should cable the Ethernet LAN in an appropriate manner for the site. A complete discussion of Ethernet cabling is beyond the scope of this document.

Add additional hubs or switches for further expansion

You can connect a hub or switch to any Ethernet port on the Motorola SBG1000 Wireless Cable Modem Gateway.

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USB Connection

You can connect a single PC running Windows?? 98, Windows XP???, Windows Me??, or Windows?? 2000 to the Motorola SBG1000 Wireless Cable Modem Gateway USB port. For cabling instructions, see ???Connecting a PC to the USB Port??? on page 24.

Sample USB connection.

Caution!

Before plugging in the USB cable, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted in the PC CD-ROM drive.

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HPNA LAN

To eliminate the need to install network wiring, the Motorola SBG1000 Wireless Cable Modem Gateway provides a Home Phoneline Network Alliance (HPNA or HomePNA) connection. HPNA networks use existing telephone lines to connect the computers without interfering with telephone voice service, DSL, ISDN, modems, or fax machines. HPNA networks can extend up to 300 meters (1000 feet).

Sample HPNA network connections

Each computer requires an HPNA adapter to connect to the HPNA network. HPNA adapters (sold elsewhere) are available for PCI or USB. After installing the HPNA adapter, you must install HPNA driver software on the computer following the instructions provided with the HPNA adapter.

HPNA 2.0 supports 10 Mbps data transfer similar to Ethernet 10Base-T.

If there is more than one telephone line, you must make all HPNA connections to the same line. You can connect a telephone to the top HPNA port on the SBG1000 (see ???Front Panel??? on page 6).

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IEEE 802.11b Wireless LAN

Wireless communication occurs over radio waves rather than a wire. Like a cordless telephone, a wireless LAN uses radio signals instead of wires to exchange data. A wireless network eliminates the need for expensive and intrusive wiring to connect computers throughout the home or office. Mobile users can remain connected to the network even when carrying their laptop to different locations in the home or office.

Each computer on a wireless LAN requires an adapter described in ???Optional Accessories??? on page 4:

???For wireless laptops connections, use a Motorola PCC11b Wireless Card in the PCMCIA slot.

???For wireless desktop connections, use a Motororal USB11b Wireless Adapter to connect your PC USB port.

Sample wireless network connections

To set up the SBG, on a computer wired to the SBG over Ethernet or USB, perform the procedures in ???Setting Up the Wireless LAN??? on page 67.

To set up each wireless client (station):

1Insert the PCC11b and USB11b Wireless Adapter CD-ROM in the CD-ROM drive on the client.

2Install the device software from the CD.

3Connect the Motorola PCC11b wireless card or USB11b wireless adapter following the instructions supplied with the card or adapter

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Security

The Motorola SBG1000 Wireless Cable Modem Gateway provides:

???

???

A firewall to protect the SBG LAN from undesired attacks over the Internet

Security measures to prevent eavesdropping of wireless data

Network Address Translation (NAT) provides some security because the IP addresses of SBG LAN computers are not visible on the Internet.

The logical network diagram does not necessarily correspond to the network cabling. A full discussion of network security is beyond the scope of this document.

SBG1000 security measures shown in a logical network diagram

Internet

Firewall

The SBG1000 firewall protects the SBG LAN from undesired attacks and other intrusions from the Internet. It provides an advanced integrated stateful-inspection firewall supporting intrusion detection, session tracking, and denial-of-service attack prevention. The firewall:

???Maintains state data for every TCP/IP session on the OSI network and transport layers

???Monitors all incoming and outgoing packets, applies the firewall policy to each one, and screens for improper packets and intrusion attempts

???Provides comprehensive logging for all:

???User authentications

???Rejected internal and external connection requests

???Session creation and termination

???Outside attacks (intrusion detection)

You can configure the firewall filters to set rules for port usage and to block specific IP domains and networks. For information about choosing a default firewall policy, see ???Setting the Firewall Policy??? on page 36.

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DMZ

A de-militarized zone (DMZ) is one or more computers logically located outside the firewall between an SBG LAN and the Internet. A DMZ prevents direct access by outside users to private data. You can use a DMZ to set up a web server without exposing confidential data on your network. A DMZ is also useful for gamers that have a problem running a computer game???s protocol through a firewall. DMZ provides the gamer a way to expose a single host directly to the Internet and thus overcome any firewall issues.

Wireless Security

To prevent unauthorized eavesdropping of data transmitted over the wireless LAN, you must enable wireless security. The default Open authentication setting provides no security for transmitted data.

You can encrypt data transmitted over the IEEE 802.11b wireless interface by configuring a WEP key on the Motorola SBG1000 Wireless Cable Modem Gateway and wireless LAN clients (stations).

You can also define a MAC access control list to restrict wireless LAN access to specified clients based on the client MAC address.

If you enable closed network operation, the network name (ESSID) is not transmitted in the IEEE 802.11b beacon frame. This provides additional network protection because only IEEE 802.11b stations that are configured with your network name can associate with the SBG. Closed network operation is not part of the IEEE 802.11b standard

For information about configuring a WEP key, see ???Configuring Basic Wireless LAN Security??? on page 69.

Virtual Private Networks

The SBG1000 allows multiple tunnel VPN pass-through operation to securely connect remote computers over the Internet through the SBG1000. The SBG1000:

???Is compatible with Point to Point Tunneling Protocol (PPTP) and Layer 2 Tunneling Protocol (L2TP)

???Is fully interoperable with any IPSec client or gateway and ANX certified IPSec stacks

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Print Server

You can connect a printer to the Motorola SBG1000 Wireless Cable Modem Gateway back panel using a standard DB-25 connector. The print server:

???Enables Windows, UNIX, Linux, or Macintosh computers on the wired or wireless SBG LAN to share a printer

???Supports the SMB, LPR, AppleTalk?? printing protocols

Printer connection

For information about configuring the print server, see ???Configuring the Print Server??? on page 77.

Related Documentation

The following documents also provide information you can use with the Motorola SBG1000 Wireless Cable Modem Gateway:

???Motorola SBG1000 Wireless Cable Modem Gateway Quick Start Guide

???Motorola PCC11b Wireless Card Quick Start Guide and on-line help on the PCC11b and USB11b Wireless Adapter CD-ROM

???Motorola USB11b Wireless Adapter Quick Start Guide and on-line help on the PCC11b and USB11b Wireless Adapter CD-ROM

???Motorola Diversity Antenna Installation Instructions

For the most recent documentation, visit the Product Documentation page on www.motorola.com/broadband.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Installation

To install the Motorola SBG1000 Wireless Cable Modem Gateway hardware:

???Determine the type of connections you will make to the SBG1000 ??? Ethernet, HPNA, wireless, USB, and/or printer

???Check that you have the proper cables, adapters, and adapter software to connect to your SBG1000:

???For Ethernet, you???ll need Ethernet cables and network interface cards (NICs) with accompanying installation software.

???For HPNA, you???ll need telephone jumper cables, HPNA interface cards, and the installation software.

???For wireless connections, you???ll need wireless adapters and the installation software for the adapters.

???For USB, you???ll need a USB cable and the Motorola SBG1000 Wireless Cable Modem Gateway

CD-ROM which contains the software for USB installation.

???For the printer, you???ll need a printer cable.

Before You Begin

Before you begin the installation, check that you received the following items with the Motorola SBG1000 Wireless Cable Modem Gateway:

You will need 75-ohm coaxial cable with F-type connectors to connect the SBG1000 to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5-900 MHz RF splitter and two additional coaxial cables to use both the TV and the SBG1000.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

You may need:

If you are installing the optional Motorola External Diversity Antenna, you may need a pair of needle nose pliers. Coaxial cable, RF splitters, hubs, and switches are available at consumer electronic stores.

Precautions

Postpone SBG1000 installation until there is no risk of thunderstorm or lightning activity in the area. To avoid damaging the SBG1000 with static electricity:

???Always first connect the coaxial cable to the grounded cable TV wall outlet.

???Before you connect or disconnect the USB or Ethernet cable from the SBG1000 or PC, always touch the coaxial cable connector on the SBG1000 to release any static charges.

To avoid damaging the SBG1000 or computers with static electricity:

Always make the wall connection first.

Before you connect or disconnect the USB or Ethernet cables, always touch the coaxial cable connector on the SBG1000.

To avoid potential shock, always unplug the power cord from the wall outlet or other power source before disconnecting it from the SBG1000 rear panel.

To prevent overheating the SBG1000, do not block the ventilation holes on the bottom of the unit.

Do not open the unit. Refer all service to your cable service provider.

Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Signing Up for Service

You must sign up with a cable service provider to access the Internet and other online services. To activate your service, call your local cable service provider.

You need to provide the MAC address printed on the bar code label marked HFC MAC ID on the Motorola SBG1000 Wireless Cable Modem Gateway rear panel. You can record it here:

00 : ______ : ______ : ______ : ______ : ______

You should ask your cable service provider the following questions:

???

???

???

???

Do you have any special system requirements?

When can I begin to use my SBG1000?

Are there any files I need to download after I am connected?

Do I need a user name or password to access the Internet or use e-mail?

Computer System Requirements

You can connect Microsoft Windows, Macintosh, UNIX, or Linux computers equipped as follows to the SBG LAN:

???One of the following:

Ethernet 10Base-T or 10/100Base-T Ethernet adapter with proper NIC driver software installed

IEEE 802.11b Any IEEE 802.11b device

For information about the Motorola PCC11b Wireless Card (PCMCIA type II 3.3 V slot) or

USB11b Wireless Adapter, see ???Optional Accessories??? on page 4.

???PC with Pentium class or better processor

???Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows XP, Windows NT, Macintosh, or Linux operating system with operating system CD-ROM available

???Minimum 16 MB RAM recommended

???10 MB available hard disk space

You can use any web browser such as Microsoft?? Internet Explorer or Netscape Navigator?? with the Motorola SBG1000 Wireless Cable Modem Gateway.

You can use the USB connection with any PC running Windows 98, Windows 2000, Windows Me, or Windows XP that has a USB interface. The USB connection requires special USB driver software that is supplied on the

Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. You can upgrade the USB drivers from the Internet. For information, check our website http://www.motorola.com/broadband.

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Connecting the SBG1000 to the Cable System

Allow 5 to 30 minutes the first time you turn on the SBG1000 to find and lock on the appropriate communications channels.

1Be sure the computer is on and the SBG1000 is unplugged.

2Connect one end of the coaxial cable to the cable outlet or splitter.

3Connect the other end of the coaxial cable to the cable connector on the SBG1000.

Hand-tighten the connectors to avoid damaging them.

4If you are using the optional Motorola External Diversity Antenna, install it now. Follow the instructions in ???Installing the Optional External Diversity Antenna??? on page 28.

5Insert the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM into the CD-ROM drive.

6Plug the power cord into the power connector on the SBG1000.

7Plug the power cord into the electrical outlet. This turns the Motorola SBG1000 Wireless Cable Modem Gateway on. You do not need to unplug it when not in use.

8Check that the lights on the Front Panel cycle through this sequence:

???Power icon turns on when AC power is connected to the SBG1000 and indicates that the power supply is working properly.

???RX (receive) light flashes while scanning for the receive channel and changes to solid green when the receive channel is locked.

???TX (transmit) light flashes while scanning for the send channel and changes to solid green when the send channel is locked.

???LNK (link) light flashes during SBG1000 registration and configuration and changes to solid green when the cable modem wireless gateway is registered.

???Globe icon flashes when the SBG1000 is transmitting or receiving data.

Connecting the SBG1000 to the cable system

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Cabling the Ethernet or HPNA LAN

After connecting to the cable system, you can connect your wired Ethernet and/or HPNA LAN. Some samples are shown in ???Wired Ethernet LAN??? on page 10 and ???HPNA LAN??? on page 13. Detailed information about network cabling is beyond the scope of this document. You must install proper drivers for the Ethernet NIC or HPNA adapter.

Obtaining an IP address in Windows 98, Windows 98 SE, or Windows Me

You must do the following on each Ethernet client PC running Windows 98, Windows 98 SE, or Windows Me:

1On the Windows Desktop, click Start.

2Select Run. The Run window is displayed.

3Type winipcfg.exe and click OK. The IP Configuration window is displayed:

4 Click the Renew button to obtain an IP address for the PC from the DHCP server on the SBG1000.

Obtaining an IP address in Windows 2000 or Windows XP

You must do the following on each Ethernet client PC running Windows 2000 or Windows XP:

1On the Windows Desktop, click Start.

2Select Run. The Run window is displayed.

3Type cmd and click OK to display a command prompt window.

4Type ipconfig /renew and press ENTER to obtain an IP address for the PC from the DHCP server on the SBG1000.

5Type exit and press ENTER to return to Windows.

Obtaining an IP address on Macintosh or UNIX Systems

Follow the instructions in your user manual.

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Connecting a PC to the USB Port

You can connect a single PC running Windows 98, Windows XP, Windows Me, or Windows 2000 to the Motorola SBG1000 Wireless Cable Modem Gateway USB port.

Caution!

Before plugging in the USB cable, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted in the PC CD-ROM drive.

To connect a PC to the USB port:

1Connect the USB cable to the USB port on the SBG1000.

2Connect the other end to the USB port on the computer.

3Install the USB driver following the appropriate procedure for ???Setting Up a USB Driver??? on page 95.

Setting Up the Wireless LAN

For information about wireless LAN setup, see ???Setting Up the Wireless LAN??? on page 67.

Connecting the Printer

Connect the printer to the Motorola SBG1000 Wireless Cable Modem Gateway printer port. If a cable was supplied with the printer, use that cable. Consult your printer documentation to determine cabling requirements from the SBG1000 to the printer.

After connecting the printer, power it on and follow the instructions for ???Configuring the Print Server??? on page 77.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Wall Mounting the Wireless Gateway

If you mount the SBG1000 on the wall, you must:

???Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services.

???Follow all local standards for installing a network interface unit/network interface device (NIU/NID).

If possible, mount the SBG1000 to concrete, masonry, a wooden stud, or other very solid wall material. Use anchors if necessary; for example if you must mount the unit on drywall.

To mount your SBG1000 on the wall:

1Print the Wall Mounting Template on page 27:

Click the Print icon or choose Print from the File menu to display the Print dialog box. (The following image is from Adobe Acrobat Reader?? running on Windows 2000; there may be slight differences in your version.)

Be sure you print the template at 100% scale. Be sure Fit to page is not checked in the Print dialog box.

Click the OK button to print the template.

2Measure the printed template with a ruler to ensure that it is the correct size.

3Use a center punch to mark the center of the holes.

4On the wall, locate the marks for the mounting holes.

Caution!

Before drilling holes, check the structure for potential damage to water, gas, or electric lines.

5Drill the holes to a depth of at least 3.8 cm (11/2 inches).

6If necessary, seat an anchor in each hole.

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Use M5 x 38 mm (#10-16 x 11/2 inch) screws with a flat underside and maximum screw head diameter of 10.5 mm to mount the SBG1000.

7Using a screwdriver, turn each screw until part of it protrudes from the wall, as shown:

???There must be 4.0 mm (.16 inches) between the wall and the underside of the screw head.

???The maximum distance from the wall to the top of the screw head is 7.6 mm (.3 in).

7.6mm (.3 inches) maximum

10.5mm (.4 inches) maximum

4.0mm (.16 inches)

8Place the SBG1000 so the keyholes are above the mounting screws.

9Slide the SBG1000 down so it stops against the top of the keyhole opening.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Wall Mounting Template

You can print this page to use as a wall mounting template.

Be sure you print it at 100% scale. In Acrobat Reader, be sure that Fit To Page is not checked in the Print dialog box.

Measure the printed template with a ruler to ensure that it is the correct size.

17.24 cm. 6.79 in.

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Installing the Optional External Diversity Antenna

The optional Motorola External Diversity Antennas are designed to provide an indoor operating range with WEP enabled of at least:

The maximum wireless operation distance depends on the type of materials through which the signal must pass and the location of the diversity antennas and clients (stations). Motorola cannot guarantee wireless operation for all supported distances in all environments.

To install the optional Motorola External Diversity Antenna:

1Be sure the SBG1000 is unplugged. As with all electronic equipment, avoid potential shock by always unplugging the power cord from the wall outlet or other power source before disconnecting it from the SBG1000 rear panel.

2Remove the antennas on the SBG1000 by unscrewing the connectors. You may need a pair of needle nose pliers to loosen them.

Store the antennas supplied on the SBG1000 in a safe place.

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Disconnecting the antennas provided with the SBG1000

3Connect the cables from the Motorola External Diversity Antenna to the connectors on the Motorola SBG1000 Wireless Cable Modem Gateway Front Panel. Hand-tighten the connectors to avoid damaging them. Using excessive force may damage the connectors.

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Connecting the Optional External Diversity Antenna to the SBG1000

4Position or mount the External Diversity Antenna in a suitable location away from the computer and monitor.

Follow the instructions provided with the External Diversity Antenna. Do not twist the antenna cables.

To obtain optimum results, try moving the External Diversity Antennas to slightly different locations.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Configuring the SBG1000

Configuring the SBG1000 includes:

???

???

???

???

For more information about configuration, see ???Configuring TCP/IP??? on page 53, ???Setting Up the Wireless LAN??? on page 67, ???Configuring the Print Server??? on page 77, or ???Setting Up a USB Driver??? on page 95.

For normal operation, you do not need to change most default settings. The following caution statements summarize the issues you must be aware of:

Caution!

To prevent unauthorized configuration, change the default password immediately when you first configure the Motorola SBG1000 Wireless Cable Modem Gateway. See ???Changing the Default Password??? on page 34

Firewalls are not foolproof. Choose the most secure firewall policy you can. See ???Setting the Firewall Policy??? on page 36.

For a wireless LAN only, be sure you follow the instructions in ???Setting Up the Wireless LAN??? on page 67.

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Starting the SBG Setup Program

1On a computer on the LAN, open a web browser.

2In the Address or Location field, type 192.168.100.1 and press ENTER to display the Login window:

3 Click Login to display the Enter Network Password window:

4In the User Name field, type the User Name (the default is ???admin???).

5In the Password field, type the Password (the default is ???motorola???).

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

6 Click OK to display the SBG Setup Program:

Cable Configure and monitor the cable system connection

Gateway Configure and monitor the gateway preferences (see ???Configuring the Gateway??? on page 43)

Wireless Configure and monitor the wireless interface (see ???Setting Up the Wireless LAN??? on page 67)

Firewall Configure and monitor the firewall (see ???Setting the Firewall Policy??? on page 36)

Printer Configure the SBG1000 print server (see ???Configuring the Print Server??? on page 77)

Admin Changing the Default Password (see page 34)

Help Display information about the SBG1000 (see ???Getting Help??? on page 35)

Info Display information about the SBG Setup Program

Reboot Restart the SBG1000. It is the same as pressing the reset button on the Rear Panel for less than five seconds.

For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must log-in again.

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Changing the Default Password

Caution!

To prevent unauthorized configuration, change the default password immediately when you first configure the Motorola SBG1000 Wireless Cable Modem Gateway.

To change the default password:

1 On the SBG Setup Program screen, click Admin to display the ADMIN ??? basic page:

2Type the old password in the Old Password field. (The default password is ???motorola.???)

3Type the new password in the New Password field.

4Type the new password again in the Verify Password field.

5Click Apply to apply your changes.

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Getting Help

To get help on any underlined item, field, click the text. For example, if you click a field or the help button on the ADMIN ??? basic page, the following help is displayed:

This button also displays help for the window.

You can scroll to browse the help, or click another item to display help for that item.

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Setting the Firewall Policy

Caution!

Firewalls are not foolproof. Choose the most secure firewall policy you can. To enable easy network setup, the default firewall policy is Low, which provides minimum security.

To select a predefined policy for all packets processed by the firewall:

1On the SBG Setup Program left panel, click Firewall.

2Click POLICY.

3Click basic to display the options for firewall policy:

4Select one of the following. Unless you have the necessary expertise and need to setup a custom firewall, use High, Medium, or Low:

High Safest configuration, highest security. We recommend this setting.

Medium Common configuration, modest risk

Low Minimum security, higher risk

Custom You can create a custom firewall policy on the Firewall > POLICY ??? advanced Page (see page 39). Do not create a custom policy unless you have the necessary expertise and the need to do so.

None This setting disables the firewall and provides no security. We do not recommend this setting.

5Click Apply to apply your changes.

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Firewall Pages in the SBG Setup Program

Use the following pages to configure the firewall:

???

???

???

???

???

For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must log-in again.

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Firewall > POLICY ??? basic Page

Use this page to select a predefined firewall policy for all packets processed by the SBG firewall, as described in ???Setting the Firewall Policy??? on page 36. Advanced users only can create a custom policy on the Firewall > POLICY ??? advanced Page (see page 39). The FIREWALL POLICY setting None disables the firewall and provides no security. We do not recommend this setting.

The predefined policies provide outbound Internet access for computers on the SBG LAN.

The SBG firewall uses stateful inspection to allow inbound responses when there already is an outbound session running corresponding to the data flow. For example, if you use a web browser, outbound HTTP connections are permitted on port 80. Inbound responses from the Internet are allowed because an outbound session is established. When required, the SBG firewall can be configured to allow inbound packets without first

establishing an outbound session.

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Firewall > POLICY ??? advanced Page

Use this page to construct a custom firewall policy.

Firewall > POLICY ??? advanced page fields

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Firewall > ALERT ??? basic Page

Use this page to set the alert mechanism for firewall intrusion detection events.

Firewall > ALERT ??? basic page fields

Intrusion Detection Check Email to be alerted through SMTP e-mail. An SMTP server that does not require any authentication such as a user name or password must be present to receive the e-mail.

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Firewall > ALERT ??? email Page

Use this page to configure the e-mail alert parameters:

Firewall > ALERT ??? email page fields

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Firewall > LOGS Page

Use this page to set which firewall events are logged.

Firewall > LOGS page fields

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Configuring the Gateway

This section describes the Gateway configuration pages in the SBG Setup Program:

???

???

???

???

???

???

For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must log-in again.

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Gateway > STATUS Page

This page displays the gateway status information:

These fields display settings that are set on the other Gateway pages. For descriptions, see the sections about those pages.

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Gateway > WAN Page

Use this page to configure the external (public) wide area network (WAN) interface:

Gateway > WAN page fields

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Gateway > WAN page fields (continued)

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Gateway > LAN ??? nat config Page

Use this page to configure NAT:

Gateway > LAN ??? nat config page fields

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Gateway > LAN ??? dhcp server config Page

Experienced network administrators only can use this page to perform advanced DHCP server configuration:

CAUTION!

Do not modify these settings unless you are an experienced network administrator with strong knowledge of IP addressing, subnetting, and DHCP.

Gateway > LAN ??? advanced page fields

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Gateway > LAN ??? dhcp reservations Page

Use this page to configure DHCP reservations:

Gateway > LAN ??? dhcp reservations page fields

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Gateway > LAN ??? dhcp reservations page fields (continued)

Gateway > ALG ??? basic Page

This may not be supported in your code release. For the most recent documentation, visit the Product Documentation page on www.motorola.com/broadband.

Gateway > ALG ??? advanced Page

This may not be supported in your code release. For the most recent documentation, visit the Product Documentation page on www.motorola.com/broadband.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Gateway > LOG Page

Use this page to:

Gateway > LOG page fields

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Configuring TCP/IP

You must be sure all client computers are configured for TCP/IP (a protocol for communication between computers). Perform one of:

???

???

???

???Follow the instructions in your Macintosh or UNIX user manual

After configuring TCP/IP, perform one of the following to verify the IP address:

??????Verifying the IP Address in Windows 95, Windows 98, or Windows Me??? on page 64

??????Verifying the IP Address in Windows 2000 or Windows XP??? on page 65

???Follow the instructions in your Macintosh or UNIX user manual

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Configuring TCP/IP in Windows 95, Windows 98, or Windows Me

1On the Windows Desktop, click Start.

2Select Settings and then Control Panel from the pop-up menus to display the Control Panel window.

3Double-click the Network icon to display the Network window:

Although your SBG model number may be different than in the images in this guide, the procedure is the same.

4Select the Configuration tab.

5Verify that TCP/IP is installed for the adapter used to connect to the SBG1000. If TCP/IP is installed, skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6.

6Select the adapter to use for the SBG1000 connection and click Add. The Select Network Component Type window is displayed:

7 Click Protocol and click the Add button.

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8Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window:

9Click OK.

10Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the SBG1000.

11Click Properties. The TCP/IP Properties window is displayed:

12Click the IP Address tab.

13Click Obtain an IP address automatically.

14Click OK to accept the TCP/IP settings.

15Click OK to close the Network window.

16Click OK when prompted to restart the computer and click OK again.

When you complete TCP/IP configuration, go to ???Verifying the IP Address in Windows 95, Windows 98, or Windows Me??? on page 64.

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Configuring TCP/IP in Windows 2000

1On the Windows Desktop, click Start.

2Select Settings and then Control Panel from the pop-up menus to display the Control Panel window:

3Double-click the Network and Dial-up Connections icon to display the Network and Dial-up Connections window:

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4Click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed:

5 Click Properties. Information similar to the following window is displayed:

6If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10.

If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed:

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7Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed:

8Click Internet Protocol (TCP/IP).

9Click OK. The Local Area Connection number Properties window is re-displayed.

10 Be sure the box next to Internet Protocol (TCP/IP) is checked.

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11 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed:

12Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected.

13Click OK to accept the TCP/IP settings.

14Click OK to close the Local Area Connection number Properties window.

15Click OK when prompted to restart the computer and click OK again.

When you complete the TCP/IP configuration, go to ???Verifying the IP Address in Windows 2000 or Windows XP??? on page 65.

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Configuring TCP/IP in Windows XP

1 On the Windows desktop, click Start to display the Start window:

2Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to

step 5.

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3 Click Network and Internet Connections to display the Network and Internet Connections window:

4On the Network and Internet Connections window in the ???or pick a Control Panel icon, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6.

5If a classic view similar to below is displayed, click Network Connections to display the LAN or High-speed Internet connections:

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

6Right-click on the network connection. If more than one connection is displayed, be sure to select the one for your network interface:

7 Select Properties from the pop-up menu to display the Local Area Connection Properties window:

8On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it.

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9Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window:

10On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown above.

11Click OK to close the TCP/IP Properties window.

12Click OK to close the Local Area Connection Properties window.

When you complete the TCP/IP configuration, go to ???Verifying the IP Address in Windows 2000 or Windows XP??? on page 65.

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Verifying the IP Address in Windows 95, Windows 98, or Windows Me

To check the IP address:

1On the Windows Desktop, click Start.

2Select Run. The Run window is displayed.

3Type winipcfg.exe and click OK. The IP Configuration window is displayed. The Ethernet Adpater Information field will vary depending on the system, as shown in the following examples:

The values for Adapter Address, IP Address, Subnet Mask, and Default Gateway on the PC will be different than in the image.

In Windows 98, if ???Autoconfiguration??? is displayed before the IP Address as in the following image, call your service provider.

4Select the adapter name ??? the Ethernet card or USB device.

5Click Renew.

6Click OK after the system displays an IP address.

If after performing this procedure the computer cannot access the Internet, call your cable service provider for help.

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Verifying the IP Address in Windows 2000 or Windows XP

To check the IP address:

1On the Windows Desktop, click Start.

2Select Run. The Run window is displayed.

3Type cmd and click OK to display a command prompt window.

4Type ipconfig and press ENTER to display the IP configuration. A display similar to the following indicates a normal configuration:

If an Autoconfiguration IP Address is displayed as in the following window, there is an incorrect connection between the PC and the SBG1000 or there are cable network problems. Check the cable connections and determine if you can view cable-TV channels on your television:

After verifying the cable connections and proper cable-TV operation, renew the IP address.

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To renew the IP address:

1Type ipconfig /renew and press ENTER. If a valid IP address is displayed as shown, Internet access should be available.

2 Type exit and press ENTER to return to Windows.

If after performing this procedure the computer cannot access the Internet, call your cable service provider for help.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Setting Up the Wireless LAN

You can use the Motorola SBG1000 Wireless Cable Modem Gateway as an access point for an IEEE 802.11b wireless LAN without changing its default settings. This section describes:

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???

???

Caution!

The default Wired Equivalent Privacy (WEP) Authentication setting Disable WEP provides no security for wireless data. After the wireless LAN is operational, be sure to configure WEP as described in ???Configuring Basic Wireless LAN Security??? on page 69.

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Configuring a Unique Wireless Network Name

All clients (stations) on the wireless LAN must have the same network name (ESSID) as the access point on the SBG1000. You must configure the same ESSID on all IEEE 802.11b LAN clients.

To configure the ESSID:

1Start the SBG Setup Program as described in ???Starting the SBG Setup Program??? on page 32.

2On the left frame, click Wireless.

3Click the NETWORK tab to display:

4In the ESSID field, type a name. It can be any alphanumeric, case-sensitive string up to 32 characters. The default is ???Motorola.??? Do not use the default ESSID.

5Click Save Changes to save your changes.

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Configuring Basic Wireless LAN Security

Caution!

The default settings provide no security for wireless data. After the wireless LAN is operational, be sure to enable Shared Key Authentication and Wired Equivalent Privacy (WEP) encryption. You must configure the same WEP key on the SBG1000 access point and all wireless clients (stations).

To enable WEP and set the key on the SBG1000:

1On the SBG Setup Program left frame, click Wireless.

2Click the SECURITY tab to display the Wireless > SECURITY ??? basic screen:

3Set the following:

Authentication Sets whether shared key authentication is enabled to provide data privacy on the wireless LAN:

???Open System ??? Any wireless LAN client can transmit data to any other client without authentication. Open authentication provides no security for transmitted data.

???Shared Key ??? All data transmitted over the wireless LAN is encrypted. The SBG authenticates and transfers data to and from all clients having shared key authentication enabled and an identical WEP key.

For optimal security, we recommend changing the WEP keys frequently. The default is Open

System.

Encryption Use a WEP key length that is compatible with your wireless client adapters. Choose one of:

???Enable 64-Bit ??? Use only if you have wireless clients that do not support 128-bit encryption

???Enable 128-Bit ??? The recommended setting for stronger encryption; supported by the Motorola PCC11b wireless card, USB11b wireless adapter, and most current wireless adapters

???Disable WEP ??? Recommended during network setup only

Key 1 to Key 4 Sets the active WEP key. You can enter up to four 64-bit or 128-bit WEP keys containing the non-case-sensitive hexadecimal characters 0 to 9 and A to F. Only one key can be active:

???For 64-bit encryption, the key must be 10 characters long.

???For 128-bit encryption, the key must be 26 characters long.

4If necessary, click Reset Wireless Defaults to reset the wireless defaults.

5Click Save Changes to save your changes.

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Configuring Wireless Clients

For each wireless client computer (station), install the wireless client card or adapter ??? such as a Motorola PCC11b wireless card or Motorola USB11b wireless adapter ??? following the instructions supplied with the card or adapter.

Configure the card or adapter to obtain an IP address automatically. The Motorola PCC11b wireless card and Motorola USB11b wireless adapter are supplied with a client configuration program called Wireless Client Manger, which is installed in the Windows Startup group.

If Wireless Client Manager is running, the icon is displayed on the Windows task bar. Double-click the icon to launch the utility.

To distinguish it from other nearby IEEE 802.11b wireless LANs, each wireless LAN is identified by a unique network name (also known as a network identifier or ESSID). When prompted for the network identifier, network name, or ESSID, type the name set in the ESSID field on the Wireless > NETWORK window in the SBG Setup Program. For more information, see ???Configuring a Unique Wireless Network Name??? on page 68.

After you specify the network name, the wireless card or adapter automatically scans for an IEEE 802.11b access point such as the SBG1000 and the proper channel and data rate.

If shared key authentication is enabled and a WEP key is set on the SBG1000 as described in ???Configuring Basic Wireless LAN Security??? on page 69, you must enter the same WEP key on the wireless client. The SBG1000 cannot authenticate a client if:

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???

Shared key authentication is enabled on the SBG1000 but not on the client

The client WEP key does not match the SBG1000 WEP key

Caution!

If shared key authentication is not enabled and no WEP key is set, there is no security for wireless data. You must configure the same WEP key on the SBG1000 and all wireless clients.

After you correctly set the network name and WEP key on the client computer, you should be able to use it to surf the Internet.

Wireless Pages in the SBG Setup Program

Use the Wireless pages to control and monitor the wireless interface:

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???

???

???

???

For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must log-in again.

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Wireless > STATUS Page

Use this page to view the wireless interface status.

Wireless > STATUS Page Fields

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Wireless > NETWORK Page

Use this page to configure wireless LAN settings.

You can use the Motorola SBG1000 Wireless Cable Modem Gateway to operate an IEEE 802.11b wireless LAN without changing its default settings.

Wireless > NETWORK page fields

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Wireless > NETWORK page fields (continued)

Enable Short Preamble Short preamble can improve throughput when the SBG1000 access point and associated clients operate at 2, 5.5, or 11 Mbps. If you enable short preamble, be sure all wireless clients also support short preamble. Short preamble is an optional IEEE 802.11b feature that is useful if maximum throughput is important and interoperability with legacy IEEE 802.11b equipment is not required. The default is Disabled.

Wireless > SECURITY ??? basic Page

Use this page to configure basic Wired Equivalent Privacy (WEP) settings.

CAUTION!

The default Authentication setting of Disable WEP provides no security for transmitted data.

For information about using this page, see ???Configuring Basic Wireless LAN Security??? on page 69.

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Wireless > SECURITY ??? advanced Page

Use this page to configure advanced wireless security settings.

Wireless > Security ??? ADVANCED page fields

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Wireless > Security ??? ADVANCED page fields (continued)

Wireless > STATISTICS page

Use this page to display wireless statistics.

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Wireless > STATISTICS page fields (continued)

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Configuring the Print Server

The SBG1000 print server supports a printer connected to its printer port using Microsoft, UNIX (Linux), or Apple printing. Configuring printing consists of:

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???

Configuring the SBG1000 Print Server

1Start the SBG Setup Program as described in ???Starting the SBG Setup Program??? on page 32.

2On the left frame, click Printer to display the Printer CONFIGURATION > basic page:

3(Optional) For a printer that supports bi-directional communication, you can enable Extended Capabilities Port (ECP) Mode, which can provide a performance benefit over a standard port.

4Use the following pages to configure the print server for the necessary platform(s):

Windows Printer > CONFIGURATION ??? Microsoft smb Page (see page 78)

Macintosh Printer > CONFIGURATION ??? Apple Page (see page 79)

UNIX (Linux) Printer > CONFIGURATION ??? lpr Page (see page 80)

5Power off the SBG1000.

6Connect the printer to the printer port on the SBG1000 Rear Panel as shown in ???Installation??? on page 19.

7Power on the printer.

8Power on the SBG1000. If printer configuration was successful, the printer icon displays on the SBG1000 front panel.

If the printer icon is not displayed, check the printer cable connection and power the printer and the SBG1000 off and on again. Verify that Enable printer is checked on the Printer CONFIGURATON > basic page.

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Printer > CONFIGURATION ??? Microsoft smb Page

Use this page to configure the print server for Microsoft printing:

Printer > CONFIGURATION ??? Microsoft smb page fields

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Printer > CONFIGURATION ??? Apple Page

Use this page to configure the print server for AppleTalk printing:

Printer > CONFIGURATION ??? apple page fields

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Printer > CONFIGURATION ??? lpr Page

Use this page to configure the print server for UNIX printing:

Printer > CONFIGURATION ??? lpr page fields

Adding a Printer in Windows 98 or Windows Me

1On the Windows desktop, click Start.

2Click Settings.

3Click Control Panel to display the Control Panel window:

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4Double-click the Network icon to display the Network window.

5Click the Identification tab:

6In the Workgroup field, type the Workgroup name. Be sure it matches the ???Domain Name??? configured on the SBG1000 Printer > CONFIGURATION ??? Microsoft smb Page (see page 78).

7Click the Configuration tab to display the Configuration page:

8 Select the TCP/IP for the SBG1000 network interface, as shown above.

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9 Click Properties to display the TCP/IP Properties window:

Be sure Obtain an IP address automatically is selected.

10 Click the WINS Configuration tab to display:

11To Enable WINS Resolution, select its radio button.

12In the WINS Server Search Order field, type 192.168.100.1 and click Add.

13Click OK to exit the TCP/IP Properties window.

14Click OK to exit the Network window.

15On the Windows desktop, click Start.

16Click Settings.

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17 Click Printer to display the Printers window:

18 Double-click the Add Printer icon to start the Add Printer Wizard:

19 Click Next:

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20 Select Network printer by clicking its radio button and click Next:

21In the Network path or queue name field, type \\Print Server Name\Queue Name and click Next. It must match the Print Server Name\Queue Name set on the SBG1000 Printer > CONFIGURATION ??? Microsoft smb Page (see page 78). The default is \\SBG1000\P1.

22In the Manufacturers field, click the manufacturer of the printer connected to the SBG1000.

23In the Printers field, click the printer model.

If your printer is not listed, its driver software is not installed in Windows on the PC. You need to provide the driver from a disk or download the driver from the Internet.

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24 Click Next.

25Click Next to accept the default printer name. or

Type the name and click Next.

26 Click Finish to complete printer installation and print a test page.

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Adding a Printer in Windows 2000

1On the Windows desktop, click Start.

2Click Settings.

3Click Control Panel to display the Control Panel window:

4Double-click the System icon to display the System Properties window.

5Click the Network Identification tab:

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6 Click Properties. The Identification Changes window is displayed:

7In the Workgroup field, type the Workgroup name. Be sure it matches the ???Domain Name??? configured on the SBG1000 Printer > CONFIGURATION ??? Microsoft smb Page (see page 78).

8Click OK.

9On the System Properties window, click OK. You are prompted to reboot your computer.

10Click Yes to reboot.

11After the PC reboots, click Start.

12Click Settings.

13Click Control Panel to display the Control Panel window:

14Double-click the Network and Dial-up Connections icon.

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15Double-click the Local Area Connection icon. If more than one is present, be sure you select the one connected to the SBG1000. The Local Area Connection Status window is displayed:

16 Click Properties. The Local Area Connection Properties window is displayed:

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17Click Internet Protocol TCP/IP and click the Properties button. The Local Area Connection Properties window is displayed:

18 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed:

Be sure Obtain an IP address automatically is selected.

19 Click Advanced to display the Advanced TCP/IP Settings window.

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20 Click the WINS tab:

21 Click Add. The TCP/IP WINS Server window is displayed:

22In the WINS server field, type 192.168.100.1 click Add.

23Click OK three times to close the Advanced TCP/IP Settings window, the Internet Protocol (TCP/IP) Properties window, and the Local Area Connection Properties window.

24Click Start.

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25Click Settings.

26Click Printers to display the Printers window:

27 Double-click the Add Printer icon to start the Add Printer Wizard:

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

28 Click Next:

29Click the Network printer radio button to select it and click Next:

30Click Next to browse the network for the SBG1000 printer. This step will fail but is necessary.

31Click Back to return to the following window:

32In the Type the printer name,... field, type \\Print Server Name\Queue Name and click Next. It must match the Print Server Name\Queue Name set on the SBG1000 Printer > CONFIGURATION ??? Microsoft smb Page (see page 78). The default is \\SBG1000\P1.

If a message such as the following displays, indicating that the printer driver is not present, insert the driver disk provided with your printer in the drive and click OK.

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The following message should display:

33 Click Finish to complete printer installation.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Setting Up a USB Driver

The following subsections describe setting up a USB driver if you connect a PC to the USB port on the SBG. Perform one of the following procedures based on your Windows version:

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???

???

The SBG1000 USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only.

CAUTION!

Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted in the CD-ROM drive before you plug in the USB cable.

If you have a problem setting up the USB driver, remove it by performing one of the following procedures:

???

???

???

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Setting Up a USB Driver in Windows 98

Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted in the CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG1000 to the PC.

A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed:

1 Click Next. The following window is displayed:

Be sure ???Search for the best driver for your device??? is selected.

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2 Click Next. The following window is displayed:

Be sure ???CD-ROM drive??? is the only box checked.

3Click Next. The message ???Please wait while Windows searches for a new driver for this device??? is displayed. If the computer successfully locates the driver, you can skip to step 6.

If the computer does not locate the driver, the previous window is displayed again.

4Select Specify a location and type the location of the CD-ROM drive:

To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file on the CD-ROM.

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5 Click Next.The following window is displayed:

6Select The updated driver... and click Next. If the following window is not displayed, verify that the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for ???Removing the USB Driver from Windows 98 or Windows Me??? on page 105. Then repeat this procedure.

Although your SBG model number may be different than in the images in this guide, the procedure is the same.

7After the window shown under step 6 is displayed, click Next.

If a window with the message Copying Files... displays and asks for the CD-ROM drive, type the CD-ROM drive letter (for example, ???D:???) and click OK.

If an Insert Disk window similar to the one below is displayed, Windows 98 system files are needed to complete the installation. To install the files, insert your Windows 98 CD-ROM in the CD-ROM drive and click

OK.

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After all the necessary files are loaded, the following window is displayed to confirm a successful installation:

8 Click Finish. The Systems Settings Change window is displayed:

9 Click Yes to restart the computer.

When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP??? on page 53.

If you have difficulties setting up the USB driver, perform ???Removing the USB Driver from Windows 98 or Windows Me??? on page 105 and repeat this procedure. If that does not correct the problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SBG1000 for information about obtaining warranty service.

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Setting Up a USB Driver in Windows 2000

Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware window is displayed:

1 Click Next. The following window is displayed:

Although your SBG model number may be different than in the images in this guide, the procedure is the same.

Be sure ???Search for a suitable driver for my device??? is selected.

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2 Click Next. The following window is displayed:

Be sure ???CD-ROM drives??? is the only box checked.

3 Click Next. The following window is displayed:

4Click Next.

If the Insert Disk window is displayed, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is in the CD-ROM drive and follow steps 5 to 10. Otherwise, you can skip to step 11.

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5 On the Insert Disk window, click OK. The Files Needed window is displayed:

6If necessary, select the CD-ROM drive in the Copy files from list.

7Click Browse.

8Locate the NetMotCM.sys file in the CD-ROM root directory.

9Double-click the NetMotCM.sys file. The Files Needed window is displayed.

10Click OK. The Found New Hardware Wizard window is displayed:

11 Click Finish to complete the installation.

When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP??? on page 53.

If you have any difficulties setting up the USB driver, perform ???Removing the USB Driver from Windows 2000??? on page 108 and repeat this procedure.

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Setting Up a USB Driver in Windows Me

Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed:

1Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the following window is displayed:

Although your SBG model number may be different than in the images in this guide, the procedure is the same.

2If the window above is displayed, click Finish. Otherwise, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is correctly inserted in the CD-ROM drive.

When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP??? on page 53.

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Setting Up a USB Driver in Windows XP

Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware Wizard window is displayed:

1Be sure ???Install the software automatically??? is selected.

2Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the following window is displayed:

Although your SBG model number may be different than in the images in this guide, the procedure is the same.

3Click Finish to complete the installation. Otherwise, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is correctly inserted in the CD-ROM drive.

When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP??? on page 53.

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Removing the USB Driver from Windows 98 or Windows Me

1On the Windows Desktop, right-click one of:

???In Windows 98, the Network Neighborhood icon

???In Windows ME, the My Network Places icon The Network window is displayed:

Although your SBG model number may be different than in the images in this guide, the procedure is the same.

2 Click the Motorola SurfBoard SBG1000 USB Gateway.

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3Click Remove. The Network window no longer displays Motorola SurfBoard SBG1000 USB Gateway in the list:

4 Click OK. The System Settings Change window is displayed:

5Disconnect the USB cable from the PC or SBG1000.

6Click Yes to restart the computer.

7Insert the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed.

8Press the Esc key on the keyboard to exit the start-up screens.

9To start Windows Explorer, click Start and select Run.

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10 In the Run window, type explorer and click OK. The Exploring window is displayed:

Windows Explorer may appear different than in the image. There are variations between Windows versions and you can configure Windows Explorer as you like.

11Double-click the Motorola SBG1000 CD-ROM drive (D: in the image above).

12Double-click remove or remove.exe to run the Remove utility from the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed:

13 Click Remove Driver.

After you remove the USB driver, re-install it on the computer:

??????Setting Up a USB Driver in Windows 98??? on page 96

??????Setting Up a USB Driver in Windows Me??? on page 103

If you continue to have problems, contact your cable service provider.

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Removing the USB Driver from Windows 2000

1On the Windows desktop, click Start.

2Click Settings.

3Click Control Panel to display the Control Panel window:

4 Double-click System to display the System Properties window:

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5On the System Properties window, click the Hardware tab.

6Click the Device Manager button to display the Device Manager window:

Although your SBG model number may be different than in the images in this guide, the procedure is the same.

7On the Device Manager window, double-click Network Adapters.

8Click the Motorola SurfBoard SBG1000 USB Gateway. The Uninstall icon displays on the window near the top.

9Click the Uninstall icon. The following window is displayed:

10Click OK.

11Close the Device Manager window.

12Close the Control Panel window.

13Insert the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed.

14Press the Esc key on the keyboard to exit the start-up screens.

15To start Windows Explorer, click Start and select Run to display the Run window.

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16 On the Run window, type explorer and click OK to display Windows Explorer:

Windows Explorer may appear different than in the image. There are variations between Windows versions and you can configure Windows Explorer as you like.

17Double-click My Computer.

18Double-click the Motorola SBG1000 CD icon (D: in the image).

19Double-click remove or remove.exe to run the Remove utility from the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed:

20Be sure the USB cable is disconnected.

21Click Remove Driver.

Informational messages similar to the ones shown are displayed on the SURFboard Cable Modem USB Driver Removal window.

After you remove the USB driver, re-install it following ???Setting Up a USB Driver in Windows 2000??? on page 100. If you continue to have problems, contact your cable service provider.

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Removing the USB Driver from Windows XP

1 On the Windows desktop, click Start to display the Start window:

2Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options:

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

3If a Category view similar to the image under step 2 is displayed, click Performance and Maintenance to display the Performance and Maintenance window. Otherwise, skip to step 5.

4 Click System to display the System Properties window. Skip to step 6.

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5 If a classic view similar to the following is displayed, click System to display the System Properties window:

6 On the System Properties window, click the Hardware tab to display the Hardware page:

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

7 Double-click the Device Manager button to display the Device Manager window:

Although your SBG model number may be different than in the images in this guide, the procedure is the same.

8Double-click Network adapters.

9Click the Motorola SurfBoard SBG1000 USB Gateway. The Uninstall icon displays on the window near the top.

10Click the Uninstall icon.

11Close the Device Manager and Control Panel windows.

12Insert the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed.

13Press the Esc key on the keyboard to exit the start-up screens.

14To start Windows Explorer, click Start and select Run to display the Run window.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

15 Type explorer and click OK to display Windows Explorer.

Windows Explorer may appear slightly different than in the image. There are variations between Windows versions and you can configure Windows Explorer as you like.

16Double-click My Computer.

17Double-click the Motorola CD icon (D: in the image).

18Double-click remove or remove.exe to run the Remove utility from the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed:

19Be sure the USB cable is disconnected.

20Click Remove Driver. Informational messages similar to the ones shown are displayed on the SURFboard Cable Modem USB Driver Removal window.

After you remove the USB driver, re-install it following ???Setting Up a USB Driver in Windows XP??? on page 104. If you continue to have problems, contact your cable service provider.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Troubleshooting

If the solutions listed here do not solve the problem, contact your cable service provider. Before calling your cable service provider, try pressing the reset button on the rear panel. Resetting the SBG1000 may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in Front-Panel Lights and Error Conditions.

Green power icon light is off

Cannot send or receive data

Problems related to unsuccessful USB driver installation

The printer icon is not displayed

Check that the power cord is properly plugged into the electrical outlet and the SBG1000.

Check that the electrical outlet is working.

Press the Reset button.

On the top front panel, note which is the first light (starting from the left) that is off. This light indicates where the error occurred as described in the Front-Panel Lights and Error Conditions table.

If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive regular TV channels, the data service will not function.

Check the coaxial cable at the SBG1000 and wall outlet. Hand-tighten if necessary.

Check the IP address. Follow the steps for Setting Up a USB Driver for your system. Call your cable service provider if you need an IP address.

Check that the Ethernet cable is properly connected to the SBG1000 and the computer.

Remove the USB driver. Follow the appropriate procedure for your system in ???Setting Up a USB Driver??? on page 95.

Check the printer cable connection and power the printer and SBG1000 off and on again. Verify that Enable printer is checked on the Printer CONFIGURATION > basic page.

Front-Panel Lights and Error Conditions

For more information about the lights, see ???Front Panel??? on page 6.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Contact Us

In the United States and Canada, if you need assistance while working with the SBG1000 and related equipment, call 1-800-942-7721 for technical and warranty support. Support is available 24 hours a day, seven days a week.

For information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard SBG1000.

For answers to typical questions, see ???Frequently-Asked Questions??? on page 121.

For more information about Motorola consumer cable products, education, and support, visit http://www.motorola.com/broadband.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Frequently-Asked Questions

Here are answers to questions our customers frequently ask:

Q What is high-speed cable Internet access?

ACable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and does not tie up telephone lines for incoming or outgoing calls and faxes.

Q How fast is the Motorola SBG1000 Wireless Cable Modem Gateway?

ACable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem. You can experience speeds of over 1,000 Kbps. Due to network condition such as traffic volume and the speed of the sites you visit, actual speed may vary. Many network and other factors can affect download speeds.

Q How many users can one SBG support?

A A single SBG can support up to 245 users, each assigned a unique IP address, on a class C network.

Q What is Network Address Translation?

ANAT is a technique to translate private IP addresses on your LAN to a single IP address assigned by your cable service provider that is that is visible to outside users on the Internet.

Q What is IEEE_802.11b?

A IEEE 802.11b is the IEEE wireless network standard.

Q What type of firewall is provided on the SBG1000?

A The SBG1000 provides a stateful-inspection firewall.

Q What wireless security measures are provided on the SBG1000?

ATo protect data transmitted over wireless connections, the SBG1000 supports WEP encryption and MAC access control lists. For information, see ???Setting Up the Wireless LAN??? on page 67.

Q Why is there no Standby button?

AAs a security measure, current Motorola SURFboard cable modems provide a Standby button to temporarily suspend the Internet connection. Because the SBG firewall provides high security levels while connected, the Standby button is not required.

Q Can I still watch cable TV while using my Motorola SBG1000 Wireless Cable Modem Gateway?

A Yes, your cable TV line can carry the TV signal while you send and receive information on the Internet.

Q What are CableLabs Certified, DOCSIS, and Euro-DOCSIS?

ACableLabs Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant SBGs interface with all compliant cable systems. Your SBG1000 is DOCSIS or Euro-DOCSIS certified.

Q If I have an SBG1000, can I still use my old 28.8 Kbps or 56 Kbps modem?

AYes you can. However, once you???ve experienced the speed of cable Internet access, you???ll never again want to wait for traditional dial-up services.

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Q Do I need to change my Internet service provider (ISP)?

ACurrently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information.

Q Do I need to subscribe to cable TV to get cable Internet access?

ANo, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own SBG1000. Check with your local cable company for specific information.

Q What type of technical support is available?

A For questions about your Internet service, connection, or SBG1000, call your cable service provider.

Q What do I do if my SBG stops working?

A???Troubleshooting??? on page 117 provides tips to diagnose problems and simple solutions. If you continue to have problems, call your cable service provider.

QCan multiple game players on the SBG LAN log onto the same game server and play simultaneously with just one public IP address?

A It depends on the game server.

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Specifications

General Specifications

Wireless

Standards Compliance IEEE 802.11, 802.11b Direct Sequence Spread Spectrum - DSSS

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Cable Modem Specifications

16 QAM

QPSK

Output impedance General

Cable Interface

CPE Network Interface Data protocol Dimensions

Power

Input Power

Environmental Operating temperature Storage temperature Operating humidity

+8 dBmV to +55 dBmV

+8 dBmV to +58 dBmV

75 ohms nominal

F-Connector, female, 75 ohm

Interface USB, Ethernet 10/100Base-T (auto sensing)

TCP/IP

7.2" H x 2.0" W x 7.8" L

9 Watts (nominal)

100-240 VAC, 50-60 Hz

0 to +40?? C -30?? C to +80?? C

0% to 95% RH, non-condensing

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Glossary

This glossary defines terms and lists acronyms used with the Motorola SBG1000 Wireless Cable Modem Gateway.

To return to your previous page, click the Acrobat Go to Previous Page button.

A

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B

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C

CableHome A project of CableLabs and technology suppliers to develop interface specifications for extending high-quality cable-based services to home network devices. It addresses issues such as device interoperability, QoS, and network management. CableHome will enable cable service providers to offer more services over HFC. It will improve consumer convenience by providing cable-delivered services throughout the home.

CableLabs A research consortium that defines the interface requirements for cable modems and acknowledges that tested equipment complies with DOCSIS.

cable modem A device installed at a subscriber location to provide data communications over an HFC network. Unless otherwise specified, all references to ???cable modem??? in this documentation refers to DOCSIS or Euro-DOCSIS cable modems only.

cable modem File containing operational parameters that a cable modem or gateway downloads from the cable configuration service provider TFTP server during registration.

file

circuit-switched Network-connection scheme used in the traditional PSTN telephone network where each connection requires a dedicated path for its duration. An alternative is packet-switched.

class C network An IP network containing up to 245 hosts. Class C IP addresses are in the form ???network.network.network.host.???

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D

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E

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F

G

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H

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I

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K

kHzkilohertz ??? one thousand cycles per second

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L

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M

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N

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O

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P

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PPPPoint-to-Point Protocol is used to transport other protocols, typically for simple links over serial lines. It is most commonly used to access the Internet with a dial-up modem.

Q

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R

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S

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Configuration: Basic Gateway TCP/IP Wireless Print Server USB

symbol rate Also known as baud rate, is a measure of the number of times per second a signal in a communications channel varies, or makes a transition between states (states being frequencies, voltage levels or phase angles). Usually measured in symbols per second (sps).

T

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U-Z

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Software License

Motorola, Inc., Broadband Communications Sector (???Motorola???), 101 Tournament Drive, Horsham, PA 19044

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (???LICENSE???) CAREFULLY BEFORE YOU INSTALL,

DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED

DOCUMENTATION (???SOFTWARE???) PROVIDED WITH MOTOROLA???S CABLE DATA PRODUCT (THE ???CABLE DATA

PRODUCT???). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF

THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON

ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA.

THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE

AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, ???PRODUCT???), INCLUDING ALL

COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT

OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND.

The Software includes associated media, any printed materials, and any ???on-line??? or electronic documentation, as well as any updates, revisions, bug fixes, or drives obtained by you from Motorola or your service provider. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software.

The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.

You may:

USE the Software only in connection with the operation of the Product.

TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred.

TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.

You may not:

(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws.

The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD

PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU

REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.

Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola???s rights under United States copyright law.

This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.

Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the Software.

U.S. GOVERNMENT RESTRICTED RIGHTS

The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Broadband Communications Sector, 101 Tournament Drive, Horsham, PA 19044.

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