LG-Nortel Aria 300 Series

Product Overview

Grow your business with the LG-Nortel Aria 300 Series Solutions

A complete business communications solution, designed to help simplify and satisfy the needs of dynamic businesses requiring up to 500 extensions.

Key Features

Increases staff???s ef???ciency - Imagine a phone system that improves your staff???s ef??? ciency in the way they handle calls, including making, answering and transferring.

Control Costs - Reducing unnecessary call costs greatly improves the pro??? tability of your organisation. Least cost routing allows your business to automatically take advantage of the cheapest call rates made available by network carriers.

Reliable Mobility Solutions - Locate staff wherever they are within your premises. Staff may be paged via handsets and alerted to important calls, or may be contacted on their own DECT wireless phone.

Future-Friendly - Not only do the Aria IP enabled PBX???s provide you with a solution to your communication needs today, inherent in their design is the ability to migrate to new technologies as they are introduced.

Modular, scalable design ??? Aria systems offers solutions for a business??? needs today, as well as a migration path to meet the needs as a business grows.

Features and Bene???ts

Tailor Aria 300 series to help meet your business needs with some of the features below.

Networking and Voice over IP (VoIP) Multi-site businesses can seamlessly share common functions such as voicemail and centralised receptionist over their IP data network

Integrated Voice Messaging Remote Of???ce Solution The remote Service Gateway (RSG) can be viewed as an extention of the Aria system into a remote location. It offers two extensions, features such as alarm relay, paging from the main of??? ce system and in the case of power outages or ADSL disruptions, a PSTN back-up is available for emergency calls.

IP Phone or your Laptop Travelling, working from home or even just a different location in the of??? ce, Aria???s IP soft phone allows you to remain an integral part of your of??? ce???s phone system.

Computer Telephony Integration (CTI) Dial customer numbers using details from your computer. Use Caller ID from incoming calls to display customer details before you answer the call (Not available for ID-blocked calls)

Integrated DECT Mobility Supports up to 192 DECT handsets. Staff are given the freedom to move around the of??? ce / warehouse and carry their fully featured extension, improving customer service and satisfaction, as more customer calls are answered ??? rst time

Conferencing Options Allow a user to link in other parties onto the same telephone call

PC Attendant Console The Aria???s PC based attendant console with point and click operation can help process calls quickly and accurately in high call volume environments.

Link your extension to your mobile or home phone There are times when you are not able to be in the of??? ce, traveling interstate or perhaps working from home. Being able to receive calls and make outbound calls from your of??? ce extension would mean you could continue working wherever you may be, transparent to your clients and colleagues.

Auto Attendant The multi-layered Auto Attendant offers callers a number of options, so they may select the one that best suits them. By pressing a single digit they can transfer to reception, off-net to a mobile or another site, choose to leave a message or activate a page.

Night messaging also allows you to offer your callers real live options outside of your normal business trading hours.

Integrated Automatic Call Distribution (ACD) Automatically transfer calls around a pre-de??? ned group of extensions until answered

If you operate a call centre, it is possibly the communication hub of your business. Aria???s standard business software includes advanced ACD functionality for you to manage this important resource. You will bene??? t from productivity gains resulting from ef??? cient call handling.

Call Centres Management and call analysis software are valuable tools for call centres. Information provided by these applications can be made available to management, supervisors and agents anywhere on your LAN. Valuable real-time information, instructions and alerts are now available at a glance on staff computers.

Call Centre Features and Statistics:

???Supervisor can re-route a queued call to a new destination

???Call monitoring by supervisor

???Agents can log on to multiple groups

???Call status on LCD handsets: number of calls in queue, longest time and average time

???Total calls and number of unanswered calls

???Average and longest queued calls

???Number and total time when all agents are busy

???Average ringing and service time

Remote Of???ce Solution The remote Service Gateway (RSG) can be viewed as an extention of the Aria system into a remote location. It offers two extensions, features such as alarm relay, paging from the main of??? ce system and in the case of power outages or ADSL disruptions, a PSTN back-up is available for emergency calls.

IP Phone or your Laptop Travelling, working from home or even just a different location in the of??? ce, Aria???s IP soft phone allows you to remain an integral part of your of??? ce???s phone system.