IBM_Personal_Computer

Note:

Before using this information and the product it supports, be sure to read the general information under ???Notices??? on page 228.

Second Edition (November 2000)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ???AS IS??? WITHOUT

ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time.

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

US Government Users Restricted Rights ??? Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

About this manual

This manual contains service and reference information for the IBM?? NetVistaTM Series computer types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649.

This manual is divided into product service sections (by machine chassis) and a related service section, as follows:

vThe product service sections include procedures for isolating problems to a FRU, a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.

vThe related service section includes safety notices and safety information, and problem determination tips.

Note: This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the ???Safety notices (multi-lingual translations)??? on page 189 and ???Safety information??? on page 185.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc??der aux op??rations d??crites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausf??hren.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instru????es de cuidado e perigo antes de executar qualquer opera????o.

Lea atentamente todas las declaraciones de precauci??n y peligro ante de llevar a cabo cualquier operaci??n.

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Product description

The NetVista type 6568/6569/6648/6649 computers are available in 2 x 3 (two I/O adapter slots plus Ethernet, and three drive bays).

vType 6568 and 6569 are the white desktop types with the A40 and A40P system boards, respectively.

vType 6648 and 6649 are the black desktop types with the A40 and A40P system boards, respectively.

vSecurity

???Administrator password

???Cover lock

???Power-on password

???Operating system password

???U-bolt and cable (optional for some models)

vCMOS backup battery (lithium)

vCommon parts

???Diskette drive

???Hard disk drive

???Keyboard

???Power supply

???Mouse

Chapter 2. Types 6568/6569/6648/6649 23

Specifications Information (ISO/ANSI)

The machine type specifications information on the following pages was determined in controlled acoustical environments according to procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779, and are reported in accordance with ISO 9296. Actual sound pressure levels in your location might differ from the average values stated because of room reflections and other nearby noise sources. The declared sound power levels indicate an upper limit, below which a large proportion of machines will operate.

Specifications - Types 6568/6569/6648/6649

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General checkout

This general checkout procedure is for type 6568/6569/6648/6649 computers.

Attention:

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed or Aborted, the test programs check the error-return code at test completion. See ???IBM PC Enhanced Diagnostics??? on page 35.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes:

Type 6568/6569/6648/6649 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

a.Select Start Options in the Configuration/Setup Utility program (see ???Setup Utility program??? on page 41).

b.Set Power-On Self-Test to Enhanced.

2.Before replacing any FRUs, ensure that the latest level of BIOS is installed on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see ???BIOS levels??? on page 49.

3.If multiple error codes are displayed, diagnose the first error code displayed.

4.If the computer hangs with a POST error, go to ???Symptom-to-FRU index??? on page 69.

5.If the computer hangs and no error is displayed, go to ???Undetermined problems??? on page 90.

6.If an installed device is not recognized by the diagnostics program, that device might be defective.

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001

1.Power-off the computer and all external devices.

2.Check all cables and power cords.

3.Make sure the system board is seated properly.

4.Set all display controls to the middle position.

5.Power-on all external devices.

6.Power-on all external devices.

7.Power-on the computer.

8.Check for the following response:

v Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSE?

If NO, continue to 002.

If YES, proceed to 003.

002

If the Power Management feature is enabled, do the following:

1.Start the Configuration/Setup Utility program (see ???Setup Utility program??? on page 41)

2.Select Power Management from the Configuration/Setup Utility program menu.

3.Select APM.

4.Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (}) or Right Arrow (??) to change the setting.

5.Select Automatic Hardware Power Management.

6.Set Automatic Hardware Power Management to Disabled.

- or -

Go to ???IBM PC Enhanced Diagnostics??? on page 35.

003

Run the IBM PC Enhanced Diagnostics test. If necessary, refer to ???Diagnostics, test and recovery information??? on page 33.

vIf you receive an error, replace the part that the diagnostic program calls out or go to ???IBM PC Enhanced Diagnostics??? on page 35.

vIf the test stops and you cannot continue, replace the last device tested.

Chapter 2. Types 6568/6569/6648/6649 27

vIf the computer has incorrect keyboard responses, go to ???Keyboard??? on page 29.

vIf the printer has incorrect responses, go to ???Printer??? on page 29.

vIf the display has problems such as jittering, rolling, shifting, or being out of focus, go to ???Display??? on page 32.

Module test menu and hardware configuration report

Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways.

1.At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all installed devices in the computer are highlighted on the menu.

2.At the start of the diagnostic tests, the main menu appears. From this menu, select System Info, then select Hardware Configuration from the next menu. Normally, all installed devices in the computer are highlighted on this report.

If an installed device is not recognized by the diagnostics program, then review the following:

vThe diagnostic code for the device is not in the Enhanced Diagnostics utility. Run the diagnostics provided with that device.

vThe missing device is defective or it requires an additional diskette or service manual.

vAn unrecognizable device is installed.

vA defective device is causing another device not to be recognized.

vThe SCSI controller failed (on the system board or SCSI adapter).

vUse the procedure in ???Undetermined problems??? on page 90 to find the problem.

If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in ???Undetermined problems??? on page 90.

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Keyboard

Note: If a mouse or other pointing device is attached, remove it to see if the error symptom goes away. If the symptom goes away, the mouse or pointing device is defective.

001

- Power-off the computer.

Disconnect the keyboard cable from the system unit.

Power-on the computer and check the keyboard cable connector on the system unit for the voltages shown.

All voltages are 5%.

ARE THE VOLTAGES CORRECT?

If NO, continue with 002.

If YES, proceed to 003.

002

Replace the system board.

003

On keyboards with a detachable cable, replace the cable. If the problem remains or if the cable is permanently attached to the keyboard, replace the keyboard. If the problem remains, replace the system board.

Printer

1.Make sure the printer is properly connected and powered on.

2.Run the printer self-test.

If the printer self-test does not run correctly, the problem is in the printer. Refer to the printer service manual.

Chapter 2. Types 6568/6569/6648/6649 29

If the printer self-test runs correctly, install a wrap plug in the parallel port and run the diagnostic tests to determine which FRU failed.

If the diagnostic tests (with the wrap plug installed) do not detect a failure, replace the printer cable. If that does not correct the problem, replace the system board or adapter connected to the printer cable.

Power supply

If the power-on indicator is not on, the power supply fan is not running, or the computer will not power-off, use the following procedures.

If the above are correct, check the following voltages.

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Display

If the screen is rolling, replace the display assembly. If that does not correct the problem, replace the video adapter (if installed) or replace the system board.

If the screen is not rolling, use the following procedure to run the display self-test.

1.Power-off the computer and display.

2.Disconnect the display signal cable.

3.Power-on the display.

4.Turn the brightness and contrast controls clockwise to their maximum setting.

5.Check for the following conditions.

vYou should be able to vary the screen intensity by adjusting the contrast and brightness controls.

vThe screen should be white or light gray, with a black margin (test margin) on the screen.

Note: The location of the test margin varies with the type of display. The test margin might be on the top, bottom, or one or both sides.

If you do not see any test margin on the screen, replace the display. If there is a test margin on the screen, replace the video adapter (if installed) or replace the system board.

Note: During the first two or three seconds after the display is powered on, the following might occur while the display synchronizes with the computer.

vUnusual patterns or characters

vStatic, crackling, or clicking sounds

vA ???power-on??? hum on larger displays

A noticeable odor might occur on new displays or displays recently removed from storage.

These sounds, display patterns, and odors are normal. Do not replace any parts.

If you are unable to correct the problem, go to ???Undetermined problems??? on page 90.

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Diagnostics, test and recovery information

The following tools are available to help identify and resolve hardware-related problems.

vPower-On Self-Test (POST)

???POST Beep Codes

???Error Code Format

vIBM PC Enhanced Diagnostics

vRecovery utility

???Full recovery

???Partial recovery

vRepair utility

Power-On Self-Test (POST)

Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test, or POST. POST does the following operations.

vChecks some basic system-board operations

vChecks the memory operation

vStarts the video operation

vVerifies that the diskette drive is working

vVerifies that the hard disk drive is working

If the POST finishes without detecting any problems, a single beep sounds and the first screen of the operating system or application program appears.

Note: Type 6568/6569/6648/6649 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see ???Setup Utility program??? on page 41).

2.Set Power-On Self-Test to Enhanced.

If the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.

POST beep codes

The Power-On Self-Test generates a beeping sound to indicate successful completion of POST or to indicate that the tests detect an error.

Chapter 2. Types 6568/6569/6648/6649 33

One beep and the appearance of text on the display indicates successful completion of the POST. More than one beep indicates that the POST detects an error.

Error code format

This section provides an explanation of the encoded non-SCSI and SCSI POST error codes.

Error messages are displayed on the screen as three, four, five, eight, twelve, or thirteen digits. An X in an error message can be any number or letter. The shorter POST errors are highlighted in the Symptom-to-FRU Index. Some digits will represent different information for SCSI errors versus non-SCSI errors.

The following figure shows which digits display the shorter POST errors. The figure also defines additional SCSI information.

RDDDPLSCB QEET

Test state

Error code Extension

Qualifier

Bus (0=internal 1=external)

Capacity of the device

Slot number of the device

LUN (usually 0)

PUN (SCSI ID #)

Device Number

Reserved Digit (usually 0)

Notes:

1.Non-IBM device error codes and documentation supersede this list.

2.Duplicate SCSI ID settings will cause misleading error symptoms or messages.

Product Recovery Program menu

Type 6568/6569/6648/6649 machines have recovery and diagnostics programs on a separate hard drive partition. The recovery CD and Enhanced Diagnostics diskette are not shipped with the machine or the HMM. To download diagnostics tests or to order a recovery CD, see ???Enhanced Diagnostics download or diskette??? on page 35.

At startup, after the machine tests the DIMM memory (if Power-on Self Test is set to Enhanced), the machine displays the following:

To start the Product Recovery Program, press F11

After depressing F11, you are given the following options. v Full recovery

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This utility reformats the hard drive and restores all original files.

vPartial recovery

This utility reformats the hard drive and restores the Windows operating system and all device drivers

vRepair

This is the emergency repair utility, and should not be used to install Windows components.

vSystem utilities

1.Run diagnostics

This selection accesses the IBM PC Enhanced Diagnostics.

2.System info

3.Create recovery/ repair diskette

IBM PC Enhanced Diagnostics

The IBM PC Enhanced Diagnostics programs use a full range of diagnostic utilities to determine the operating condition of the computer???s hardware components.

The diagnostic program includes the following:

vPC-Doctor???s Diagnostic Software

This interface serves as the control program for running both the IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC-Doctor.

vIBM PC Enhanced Memory Diagnostics

The memory diagnostic tests determine which memory module (SIMM or DIMM) is defective and report the socket where the failing module is located. The Memory diagnostics can run a quick and full test of the system. Diagnostics can also be run on a single SIMM or DIMM.

Note: See ???Chapter 1. IBM PC Enhanced Diagnostics error codes??? on page 1 for the specific error codes.

Enhanced Diagnostics download or diskette

The IBM PC Enhanced Diagnostics are available on-line at

http://www.ibm.com/

vSelect Support.

vSelect Desktop computing from the ???Search by Category??? pull-down menu.

vSelect NetVista from the ???Product Family??? list.

vSearch for the machine type in the ???Quick Path??? box on the left.

vSelect Diagnostics from the ???Downloadable files by Category??? menu or select the link to PC Enhanced Diagnostics from the ???Downloadable files by date??? list.

Chapter 2. Types 6568/6569/6648/6649 35

Navigating through the diagnostics programs

Use the cursor movement keys to navigate within the menus.

vThe Enter key is used to select a menu item.

vThe Esc key is used to back up to the previous menu.

vFor online help select F1.

Running diagnostics tests

There are four ways to run the diagnostic tests.

1.Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics Menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

2.Press F5 to automatically run all selected tests in all categories. See ???Test Selection???.

3.From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See ???Test Selection???.

4.Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.

Press Esc at any time to stop the testing process.

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See ???Viewing the test log??? on page 40.

Test selection

To select one or more tests, use the following procedure.

1.Open the corresponding test category.

2.Using the cursor movement keys, highlight the desired test.

3.Press the space bar.

A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron.

4.Repeat steps 2 and 3 above to select all desired tests.

IBM PC Enhanced Memory Diagnostics

The IBM PC Enhanced Memory Diagnostics provide the capability to identify a particular memory module (SIMM or DIMM) which fails during testing. Use the System Board Layout section to reference the memory sockets, or select F1 twice to load the Online Manual and select Chapter 11, ???SIMM/DIMM/RIMM Locator???.

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Follow the steps below to locate the IBM PC Enhanced Memory Diagnostics test options.

1.Select the DIAGNOSTICS option on the toolbar and press Enter.

2.Highlight either the Memory Test-Full or Memory Test-Quick option and press Enter.

3.Memory Test-Full

The full memory test will take about 80 seconds per MB of memory and will detect marginal, intermittent, and solid (stuck) memory failures.

4.Memory Test-Quick

The quick memory test will take about 20 seconds per MB of memory and will detect solid (stuck) memory failures only.

Notes

Either level of memory testing can be performed on all memory or a single SIMM or DIMM socket.

Only sockets containing a SIMM or DIMM can be selected for testing.

Unpopulated sockets are noted by ........ beside the test description.

Alert-On LAN??? test

The Alert On LAN test does the following:

vDetermines if Alert On LAN is supported on the system.

vChecks the revision ID register.

vVerifies the EEPROM checksum.

vValidates that a software alert can be sent.

Asset ID??? test

The Asset ID test does the following:

vDetermines if Asset ID is supported on the system.

vVerifies the EEPROM areas.

vPerforms an antenna detection test.

Test results

IBM PC Enhanced Diagnostic test results will produce the following error code format:

vFunction Code:

Represents the feature or function within the PC.

vFailure Type:

Chapter 2. Types 6568/6569/6648/6649 37

Represents the type of error encountered.

vDeviceID:

Contains the component???s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific SIMM or DIMM, or a device on the PCI bus.

vDate:

Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.

vChkDigits:

Contains a 2-digit check-digit value to ensure the following:

???Diagnostics were run on the specified date.

???Diagnostics were run on the specified IBM computer.

???The diagnostic error code is recorded correctly.

vText:

Description of the error.

Note

See ???Chapter 1. IBM PC Enhanced Diagnostics error codes??? on page 1 for error code listings.

Hard file Smart test

Use the Hard File Smart Test when the system management tool has detected a hard file SMART alert.

The Smart test does the following:

vInterrogates IDE devices for support of the SMART instruction set.

vIssues a ENABLE SMART command to make sure SMART functionality is active.

vChecks the SMART RETURN STATUS command to determine if any thresholds have been exceeded.

If thresholds have been exceeded, an error message is shown, and the test fails. If no SMART is supported by the drive, the test returns with ???N/A???.

IBM Fixed Disk Optimized Test

You can use the IBM Fixed Disk Optimized Test to identify a particular area of a hard disk that fails during testing. You can also use this test to correct types of errors.

To run the Fixed Disk Optimized Test, do the following:

1. From the toolbar, select Diagnostics.

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2.Select Fixed Disk Optimized Test.

3.Select one of the tests:

v Hard Disk Test - Full performs a complete test of the hard disk drive.

vHard Disk Test - Quick performs a subset of the full hard disk tests.

vStart SMART Hard Disk Test initiates an IDE extended offline self-test.

vSMART Hard Disk Test Results runs the IDE extended offline self-test and displays the results.

You can run the Start SMART Hard Disk Test and then continue with other diagnostics tests before running the Hard Drive Self-Test Results.

Quick and Full erase - hard drive

The IBM PC Enhanced Diagnostics Program offers two hard drive format utilities:

vQuick Erase Hard Drive

vFull Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following steps.

vDestroys the Master Boot Record (MBR) on the hard drive.

vDestroys all copies of the FAT Table on all partitions (both the master and backup).

vDestroys the partition table.

vProvides messages that warn the user that this is a non-recoverable process.

The Full Erase Hard Drive provides a DOS utility that performs the following steps.

vPerforms all the steps in Quick Erase.

vProvides a DOS utility that writes random data to all sectors of the hard drive.

vProvide an estimate of time to completion along with a visual representation of completion status.

vProvides messages that warn the user about non-recoverable process.

Important

Make sure that the customer backs up all data before using the Quick or Full Erase function.

To select the Quick Erase or Full Erase Hard Drive utility, use the following procedure.

Chapter 2. Types 6568/6569/6648/6649 39

1.Select the UTILITY option on the toolbar and press Enter.

2.Select either the QUICK ERASE or FULL ERASE HARD DISK option and follow the instructions.

Iomega Zip drive test

Use the Iomega Zip Drive Test to test the Zip drive and the drive interface. The test takes about 20 seconds to run.

The default tests the following:

vController

vMax Seek (50 times)

vRandom Seek (300 sectors)

Asset EEPROM backup

When replacing a system board, this utility allows the backup of all Asset information from the EEPROM to diskette. This utility also restores data to the EEPROM from diskette after replacement of the system board.

To run this utility, use the following procedure.

vSelect Utility

vSelect Asset EEPROM Backup

vFollow instructions on screen.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

To view details of a failure or to view a list of test results, use the following procedure from any test category screen.

vPress F3 to activate the log file.

vPress F3 again to save the file to diskette or F2 to print the file.

SIMM/DIMM/RIMM memory errors

SIMM/DIMM/RIMM error messages issued by the IBM PC Enhanced

Diagnostics.

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Note: Y is the SIMM/DIMM/RIMM socket number. Use the System Board Layout section in the latest Hardware Maintenance Manual (HMM) to reference the memory sockets.

Setup Utility program

Attention

A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes settings for the following:

vSystem Summary

vProduct Data

vDevices and I/O Ports

vStart Options

vDate and Time

vSystem Security

Chapter 2. Types 6568/6569/6648/6649 41

vAdvanced Setup

vPower Management

To run the Setup Utility program, use the following procedure.

1.Power-off the computer and wait for a few seconds until all in-use lights go off.

2.Power-on the computer.

3.When the Setup Utility prompt appears on the screen during start-up, press F1. The Setup Utility menu will appear.

4.Follow the instructions on the screen.

5.When finished, select System Summary to verify that any configuration changes have been accepted.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

When to use the Low-Level Format program

Notes

1.The low-level format is not available on all diagnostic diskettes.

2.Before formatting the hard disk drive, make a back-up copy of the files on the drive to be formatted.

Use the Low-Level Format program in the following situations:

vWhen you are installing software that requires a low-level format.

vWhen you get recurring messages from the test programs directing you to run the Low-Level Format program on the hard disk.

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v As a last resort before replacing a hard disk drive.

Preparing the hard disk drive for use

When the Low-Level Format program is finished, restore to the hard disk all the files that you previously backed up.

1.Partition the remainder of the hard disk for the operating system. (The commands vary with the operating system. Refer to the operating system manual for instructions.)

2.Format the hard disk using the operating system. (The commands vary with the operating system. Refer to the operating system manual for instructions.)

3.Install the operating system.

You are now ready to restore the files.

Chapter 2. Types 6568/6569/6648/6649 43

Replacing a processor

Make sure the processor is fully seated in its socket and that the goal post latches are engaged.

Important

vMake sure the air baffle is installed to prevent processor overheating.

vIf the processor is not installed correctly, the system board and the processor can be damaged.

Replacing a system board

Important

Before replacing a system board, back up Asset information with PC-Doctor by using the ???Asset EEPROM backup??? on page 40.

Notes

1.The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the Flash Update program using the Flash Update diskette. See ???BIOS levels??? on page 49, ???Vital product data??? on page 47, and ???Flash (BIOS/VPD) update procedure??? on page 50.

2.Always ensure the latest level of BIOS is installed on the computer. A down level BIOS may cause false errors and unnecessary replacement of the system board.

3.The processor is a separate FRU from the system board and is not included with the system board FRU. If you are instructed to replace the system board, use the following procedure.

a.Remove the processor from the old system board and install it on the new system board.

b.Remove any of the following installed options on the old system board, and install them on the new system board.

v Memory modules

c.Ensure that the new system board jumper settings match the old system board jumper settings.

d.If the new system board does not correct the problem, reinstall the options on the old system board, reinstall the old system board, then replace the processor.

Chapter 2. Types 6568/6569/6648/6649 45

Security features

Security features in this section include the following:

vPasswords

vVital Product Data

vManagement Information Format (MIF)

vAlert on LAN

Passwords

The following section provides information about computer hardware and software-related passwords.

vPower-on Password

vAdministrator Password

vOperating System Password

Power-on and Administrator passwords are set in the Setup Utility program. See ???Setup Utility program??? on page 41 for information about running the Setup Utility.

Power-on password: A power-on password denies access to the computer by an unauthorized user when the computer is powered on. When a power-on password is active, the password prompt appears on the screen each time the computer is powered on. The computer starts after the proper password is entered.

Removing a power-on password: To service a computer with an active and unknown power-on password, power-off the computer and use the following procedure.

Note

On some models, this procedure will also remove the administrator password.

1.Unplug the power cord and remove the top cover.

2.Refer to ???A40 and A40P system board layout??? on page 67 to find the recovery jumper.

3.Move the recovery jumper from normal to clear.

4.Power-on the computer. The system senses the change in the position and erases the password. It is necessary to move the jumper back to the previous position.

5.Remind the user to enter a new password when service is complete.

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Administrator password: The administrator password is used to restrict access to the Configuration/Setup Utility program. If the administrator password is activated, and you do not enter the administrator password, the configuration can be viewed but not changed.

Note

Type 6568/6569/6648/6649 has Enhanced Security Mode. If Enhanced Security mode is enabled and there is no password given, the computer will act as if Enhanced Security is disabled.

If Enhanced Security is Enabled and an administrator password is given, the administrator password must be entered to use the computer. If the administrator password is lost or forgotten, the system board in the computer must be replaced in order to regain access to the Configuration/Setup Utility program.

Administrator password control: The Administrator password is set in the Setup Configuration. Refer to ???Setup Utility program??? on page 41.

Operating system password: An operating system password is very similar to a power-on password and denies access to the computer by an unauthorized user when the password is activated. The computer is unusable until the password is entered and recognized by the computer.

Vital product data

Each computer has a unique Vital Product Data (VPD) code stored in the nonvolatile memory on the system board. After you replace the system board, the VPD must be updated. To update the VPD, see ???Flash (BIOS/VPD) update procedure??? on page 50.

Management Information Format (MIF)

Management Information Format (MIF) is a file used to maintain a list of the system unit serial number along with all serialized components (for example, system board, riser card, memory, and processor).

At the time of computer manufacture, the EPROM will be loaded with the serial numbers of the system and all major components. The customer will have access to the MIF file via the DMI MIF Browser that is installed with the preload and is also available on the SSCD that is provided with the system.

Chapter 2. Types 6568/6569/6648/6649 47

information and services from Retain-a-Group. It is the customer???s responsibility to maintain the MIF file and to inform Retain-a-Group of any changes to the file.

Some customers may request their servicers to assist them in maintaining the MIF file when serialized components are replaced during hardware service. This assistance is between the customer and the servicer. The servicer can use the DMI MIF Browser to update the MIF information in the EPROM. It is anticipated that some servicers might charge for this service.

To update the EPROM using the DMI MIF Browser, use the following procedure.

1.Click Start from the desktop, then Programs.

2.Select IBM SystemView Agent

3.Select the Serial Number Information icon

4.Click the plus sign to expand.

5.Select the component you want to view or edit.

6.Double click on the component you want to change.

7.Enter new data in the Value field, then click Apply.

Alert on LAN

Alert on LAN provides notification of changes in the computer, even when the computer power is turned off. Working with DMI and Wake on LAN?? technologies, Alert on LAN helps to manage and monitor the hardware and software features of the computer. Alert on LAN generates notifications to the server of these occurrences:

vComputer disconnected from the network

vComputer unplugged from the power outlet

vAll POST errors

vOperating system or POST hang condition

Alert on LAN events are configured to be Enabled or Disabled from the LAN server only, and not from the computer. See the LAN administrator for configuration status information.

Hard disk drive jumper settings

IDE hard disk drives for the NetVista series computers use jumpers to set the drives as primary (master) or secondary (slave).

Note

For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings.

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1Primary (Master) Hard Disk Drive

2Secondary (Slave) Hard Disk Drive

CD-ROM drive jumper settings

Type 6568/6569/6648/6649 machines support only the 24X slim CD-ROM drive. Thus there are no primary versus secondary jumper settings.

BIOS levels

An incorrect level of BIOS can cause false error and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.

vCurrent Level BIOS information

??? Run the Configuration Utility to determine the level of BIOS installed.

vSources for determining the latest level BIOS available

IBM PC Company Home Page http://www.ibm.com/pc/us/

Chapter 2. Types 6568/6569/6648/6649 49

2.PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3.HelpCenter??

4.Levels 1 and 2 Support

5.RETAIN??

v Sources for obtaining the latest level BIOS available

IBM PC Company Home Page http://www.ibm.com/pc/us/

2.PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3.HelpCenter

4.Levels 1 and 2 Support

To update (flash) the BIOS, see ???Flash (BIOS/VPD) update procedure??? on page 50.

Flash (BIOS/VPD) update procedure

Attention

Refer to the information label located inside the system unit cover for any model-specific information.

1.Power-off the computer.

2.Insert the flash update diskette into drive A.

3.Power-on the computer.

4.When the Update Utility appears; select the country/keyboard, then press

Enter.

5.If the computer serial number was previously recorded, the number is displayed with an option to update it. Press Y to update the serial number.

6.Type the 7-digit serial number of the computer you are servicing, then press Enter.

7.Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

Flash recovery boot block jumper

Attention

If an interruption occurs during a Flash/BIOS upgrade, the BIOS might be left in an unusable state. The Boot Block jumper enables you to restart the system and recover the BIOS.

To perform a Flash/BIOS recovery using the recovery jumper, use the following procedure.

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1.Power-off the computer and remove the cover.

2.Move the system board recovery jumper to the clear position. Refer to ???A40 and A40P system board layout??? on page 67 or the label inside the computer for more information.

3.Insert the upgrade diskette into the diskette drive.

4.Power-on the computer. The IBM Logo will appear.

5.When the Flash Update Utility appears, select the country/keyboard, then press Enter.

6.If the computer serial number was previously recorded, the number is displayed with an option to update it. Press Y to update the serial number.

7.Type the 7-digit serial number of the computer you are servicing, then press Enter.

8.Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

9.When you are instructed to reboot the computer, power-off the computer and move the recovery jumper to the normal position. Then replace the cover and power-on the computer.

Power management

Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume??? Manager are features of some personal computers.

Automatic configuration and power interface (ACPI) BIOS

Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management (APM) BIOS mode are ignored. Not all operating systems support ACPI BIOS mode.

Advanced Power Management

Energy-saving settings can be viewed and changed by using the Advanced Power Management menu in the Configuration/Setup Utility program.

Attention

If a device, such as a monitor, does not have power-management capabilities, it can be damaged when exposed to a reduced-power state. Before making energy-saving selections for the monitor, check the documentation supplied with the monitor to see if it supports Display Power Management Signaling (DPMS).

Chapter 2. Types 6568/6569/6648/6649 51

???Standby: Screen is blank, but can be restored immediately when any activity is detected.

???Suspend: Monitor uses less power than in Standby mode. Screen image is restored after a few seconds when any activity is detected.

???Off: Monitor power is off. Press Monitor power button to restore power. On some monitors, you might have to depress the power button twice.

Setting Automatic Hardware Power Management features

1.Start the Configuration/Setup Utility program (see ???Setup Utility program??? on page 41).

2.Select Advanced Power Management from the Configuration/Setup Utility program menu.

3.Select the APM BIOS Mode and be sure it is set to Enabled. If it is not, press Left Arrow (}) or Right Arrow (??) to change the setting.

4.Select Automatic Hardware Power Management.

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5.Set Automatic Hardware Power Management to Enabled.

6.Select values for the three categories of power management (system power, processor speed, and display), as necessary.

7.Set Hard Disk to Enabled or Disabled.

Note: This does not apply to SCSI drives.

8.Press Esc twice to return to the Configuration/Setup Utility program menu.

9.Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

10.To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen.

Automatic Power-On features

The Automatic Power-On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically.

vSerial Port A Ring Detect: With this feature set to Enabled and an external modem connected to serial port (COM1), the computer will turn on automatically when a ring is detected on the modem.

vPCI Modem Ring Detect: With this feature set to Enabled , the computer will turn on automatically when a ring is detected on the internal modem.

vPCI Wake Up: This feature allow PCI cards that support this capability to wake the system.

vWake Up on Alarm: You can specify a date and time at which the computer will be turned on automatically. This can be either a single event or a daily event.

vWake on LAN: If the computer has a properly configured token-ring or Ethernet LAN adapter card that is Wake on LAN-enabled and there is remote network management software, you can use the IBM-developed Wake on LAN feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN). For further information, see ???Wake on LAN??? on page 54.

Network settings

This section applies only to computers that are linked to a network.

The Configuration/Setup Utility program includes settings that can be enabled and disabled to configure the network interface in the computer. These settings are the following:

vFlash over LAN (Update POST/BIOS over Network)

vWake on LAN

Chapter 2. Types 6568/6569/6648/6649 53

Flash over LAN (update POST/BIOS over network)

Note: For local Flash (BIOS/VPD) update, see ???Flash (BIOS/VPD) update procedure??? on page 50.

This setting is used to enable or disable the Flash over LAN feature. When the feature is enabled, the system programs, in the computer, can be updated remotely from a network server. If the administrator password is set in the computer, it does not have to be entered by the server.

To access the Flash over LAN setting, use the following procedure.

1.Start the Configuration/Setup Utility program. See ???Setup Utility program??? on page 41.

2.Select System Security.

3.Select POST/BIOS Update from the Configuration/Setup Utility program menu.

4.To enable Flash over LAN, select Enabled. To disable Flash over LAN, select Disabled.

5.Press Esc twice to return to the Configuration/Setup Utility program menu.

6.Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

7.To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen.

Wake on LAN

This setting is used to enable or disable the IBM-developed Wake on LAN feature. This feature makes it possible for the computer to be turned on remotely by a network server. Remote network management software must be used in conjunction with this feature.

To access the Wake on LAN setting, use the following procedure.

1.Start the Configuration/Setup Utility program. See ???Setup Utility program??? on page 41.

2.Select Advanced Power Management.

3.Select Automatic Power On from the program menu.

4.Select Wake on LAN from the Automatic Power On menu.

5.To enable Wake on LAN, select Enabled. To disable Wake on LAN, select

Disabled.

6.Press Esc until you return to the Configuration/Setup Utility program menu.

7.Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

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8.To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen.

System board memory

The following matrix cross-references the name of the computer (printed on the logo) and the size, speed, and type of memory modules supported in the computer.

Supported memory configuration

DIMM sizes of 64 MB, 128 MB and 256 MB are acceptable. Start filling DIMM socket 0, then 1. Use 3.3 V unbuffered 133 MHz SDRAM non-parity DIMMs only.

Computer exploded view -

Types 6568/6569/6648/6649

Chapter 2. Types 6568/6569/6648/6649 55

Cover removal

Firmly press the cover latch buttons on both sides. Pull up the back end of cover, and swing the cover toward the front of the computer.

Note

The front panel is integrated with the top cover.

Replacing the cover

Position the cover over the chassis and pivot the cover down over the computer until the cover snaps into place.

Chapter 2. Types 6568/6569/6648/6649 57

EMC shield (CD-ROM drive bay)

To remove the EMC shield:

1.Remove the front cover.

2.Remove the single screw that holds the EMC shield in place.

EMC shield (system board)

To remove the EMC shield from the system board:

1. Remove the eight I/O screws that hold the EMC shield in place.

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Installing adapters

Adapter slots

To install an adapter in a PCI expansion slot:

1.Remove the riser card housing and place the housing on its side with the adapter slots facing up.

2. Remove the adapter from its static-protective package.

3.Remove the screw and adapter slot cover for the adapter slot into which you installing the adapter.

4.Install the adapter and insert the retaining screw.

Note: If you are installing a Wake on LAN supported network adapter, attach the Wake on LAN cable that came with the adapter to the

Chapter 2. Types 6568/6569/6648/6649 59

Wake on LAN connector on the system board. If you also want to take advantage of the Alert on LAN feature of the computer, you must install the network adapter in PCI slot 1. For the location of PCI slot 1 and the Wake on LAN connector, see the diagram of the system board on the inside of the computer.

5. Replace the riser card housing.

6. Replace the cover.

CD-ROM drive removal and replacement

1.Remove the riser card housing (see ???Installing adapters??? on page 59).

2.Remove the retaining lever and cable from the rear of the drive.

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3.Remove the CD-ROM drive bracket retaining screw from the front of the chassis and remove the CD-ROM drive bracket from the drive bay.

4.Install the slimline CD-ROM drive into the drive bay bracket, aligning the tabs on the bay bracket 1 with the rear of the slimline CD-ROM drive 2and the tiny holes in the drive with the retaining pins in the drive bay bracket.

5.Press the CD-ROM drive against the retaining spring in the bracket until the drive is squarely oriented in the bracket and release the drive. You should hear a slight click as the drive is secured into the bracket.

Chapter 2. Types 6568/6569/6648/6649 61

Internal drive removal

Note: The internal drive assembly is designed to latch firmly into place. When pivoting the drive cage out, you will feel some initial resistance, so you should pull firmly until the drive cage swings out. Inversely, when you swing the cage back into the machine case, you should feel a slight resistance until the cage snaps solidly back into place.

1.Pivot the drive bay cage up and toward the front of the computer.

2.Latch the handle to the front of the chassis, so that the drive cage stays upright.

3.5??? drive removal

1. Remove the two screws from the right side of the drive. Lift the drive out.

Note: Be sure to place the 3.5??? drive cable under the single tab on the bottom of the drive cage. Press the cable down so that the cable folds underneath the drive cage, toward the front of the chassis, instead of folding back toward the system board. This will ensure the 3.5??? drive cable is not pinched when the drive cage is firmly placed into its horizontal operating position.

Chapter 2. Types 6568/6569/6648/6649 63

Hard drive removal

1.Latch the drive cage in the upright position.

2.Remove the 3.5??? drive cable from the tab at the bottom of the drive cage.

3.Remove the screw that holds the HD bracket, and lift the tabs that hold the bracket in place. Lift the drive back and up.

4.Remove the HD cable from the drive and from the bottom of the drive cage. Note the placement of the cable under the three tabs.

5.Remove the four screws on the side and bottom, and take the HD out of the bracket.

Note: When replacing the HD in the drive cage, place the cable under the three tabs at the bottom of the drive cage. Be sure to fold the 3.5??? drive cable properly under the cage (see ???Note??? in ???3.5 ??? drive removal??? on page 63).

Fan/speaker bracket removal

1.Locate the metal tab that secures the fan/speaker bracket to the chassis (on the bottom of the bracket, just below the rear end of the speaker).

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2. Press down on the tab, slide the bracket back and lift up.

Power supply removal

1.Remove the CD-ROM drive (see ???CD-ROM drive removal and replacement??? on page 60).

2.Remove the two screws that secure the power supply to the front of the chassis. Remove the two screws that secure the power cord plug to the back of the chassis.

3.Locate the two tabs that secure the CD-ROM drive bracket to the back of the power supply. Push in the two tabs and remove the bracket.

4.Lift out the power supply and plug.

Components of the riser card

The following illustration shows the location of PCI connectors on the riser card. The Ethernet disable jumper pins (as seen in the diagram below) are numbered as follows:

Chapter 2. Types 6568/6569/6648/6649 65

A40 and A40P system board layout

System board locations

A40/A40P System board jumper settings

The following table contains the jumper setting information. (D) indicates the default setting.

A40/A40P Clear CMOS/Flash Boot Block Recovery

Use the recovery jumper setting to Clear CMOS or to Flash Boot Block Recover.

Chapter 2. Types 6568/6569/6648/6649 67

Note: The A40/A40P CMOS clear/recovery jumper pins are numbered as follows:

vPin 1 is the farthest from the battery.

vPins 2 and 3 are below pin 1, as seen in the A40/A40P System Board layout.

A40/ A40P Processor Speed Settings

Processor speed for type 6568/6569/6648/6649 computers are fixed and are determined by the processor. There are no settings required.

A40/A40P Diskette Write Access

Diskette Write Enable and Write Protect options are changed in the Setup Configuration. See ???Setup Utility program??? on page 41.

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Symptom-to-FRU index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with ???General checkout??? on page 26. See ???Chapter 1. IBM PC Enhanced Diagnostics error codes??? on page 1 when running diagnostics. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to ???Undetermined problems??? on

page 90.

Notes

vIf you have both an error message and an incorrect audio response, diagnose the error message first.

vIf you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

vIf you did not receive any error message, look for a description of your error symptoms in the first part of this index.

vCheck all power supply voltages before you replace the system board. (See ???Power supply??? on page 30.)

vCheck the hard disk drive jumper settings before you replace a hard disk drive. (See ???Hard disk drive jumper settings??? on page 48.)

Important

Some errors are indicated with a series of beep codes (see ???Beep symptoms??? on page 70).

Type 6568/6569/6648/6649 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

a.Select Start Options in the Configuration/Setup Utility program (see ???Setup Utility program??? on page 41).

b.Set Power-On Self-Test to Enhanced.

2.The processor is a separate FRU from the system board; the processor is not included with the system board FRU.

Chapter 2. Types 6568/6569/6648/6649 69

No-beep symptoms

Note

Type 6568/6569/6648/6649 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see ???Setup Utility program??? on page 41).

2.Set Power-On Self Test to Enhanced.

POST error codes

In the following index, X can represent any number.

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Undetermined problems

Check the power supply voltages. See ???Power supply??? on page 30. If the voltages are correct, return here and continue with the following steps.

1.Power-off the computer.

2.Remove or disconnect the following components (if installed) one at a time.

a.Non-IBM devices

b.External devices (modem, printer, or mouse)

c.Any adapters

d.Riser card

e.Memory modules

Before removing or replacing memory modules, see ???System board memory??? on page 55.

f.Extended video memory

g.External Cache

h.External Cache RAM

i.Hard disk drive

j.Diskette drive

3.Power-on the computer to re-test the system.

4.Repeat steps 1 through 3 until you find the failing device or adapter.

If all devices and adapters have been removed, and the problem continues, replace the system board. See ???Replacing a system board??? on page 45.

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Display and Monitor Information

Display and monitor information is available separately and is listed under ???Related Publications??? on page vii.

Special tools

The following tools are required to service the computer models/types listed in this section of the service manual

vVolt-ohm meter, IBM P/N 73G5404

vWrap Plug, IBM P/N 72X8546

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Product description

The NetVista type 6058/60596269/6578/6579 computers are available in 4 x 4 (four I/O adapter slots, four drive bays). Type 6269 has only has 3 usable I/O slots.

vType 6269 is the white desktop type with the A20 system board.

vTypes 6578 and 6579 are the white desktop types with the A40 and A40P system boards, respectively.

vTypes 6058 and 6059 are the Global machine types, white desktop, with the A40 and A40P system boards, respectively.

vSecurity

???Administrator password

???Cover lock

(optional on 6269; not shipped with machine)

???Power-on password

???Operating system password

???U-bolt and cable (optional for some models)

vCMOS backup battery (lithium)

vCommon parts

???Diskette drive

???Hard disk drive

???Keyboard

???Power supply

???Mouse

Chapter 3. Types 6058/6059/6269/6578/6579 101

Specifications Information (ISO/ANSI)

Specifications -

Types 6058/60596269/6578/6579

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General checkout

This general checkout procedure is for type 6058/6059/6269/6578/6579 computers.

Attention: The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Notes:

Type 6058/6059/6269/6578/6579 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

a.Select Start Options in the Configuration/Setup Utility program (see ???Setup Utility program??? on page 122).

b.Set Power-On Self-Test to Enhanced.

3.If multiple error codes are displayed, diagnose the first error code displayed.

4.If the computer hangs with a POST error, go to ???Symptom-to-FRU index??? on page 150.

5.If the computer hangs and no error is displayed, go to ???Undetermined problems??? on page 171.

6.If an installed device is not recognized by the diagnostics program, that device might be defective.

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001

1.Power-off the computer and all external devices.

2.Check all cables and power cords.

3.Make sure the system board is seated properly.

4.Set all display controls to the middle position.

5.Power-on all external devices.

6.Power-on all external devices.

7.Power-on the computer.

8.Check for the following response:

v Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSE?

If NO, continue to 002.

If YES, proceed to 003.

002

If the Power Management feature is enabled, do the following:

1.Start the Configuration/Setup Utility program (see ???Setup Utility program??? on page 122)

2.Select Power Management from the Configuration/Setup Utility program menu.

3.Select APM.

4.Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (}) or Right Arrow (??) to change the setting.

5.Select Automatic Hardware Power Management.

6.Set Automatic Hardware Power Management to Disabled.

- or -

Go to the ???IBM PC Enhanced Diagnostics??? on page 113.

003

Run the IBM PC Enhanced Diagnostics test. If necessary, refer to ???Diagnostics, test and recovery information??? on page 111.

vIf you receive an error, replace the part that the diagnostic program calls out or go to ???IBM PC Enhanced Diagnostics??? on page 113.

vIf the test stops and you cannot continue, replace the last device tested.

Chapter 3. Types 6058/6059/6269/6578/6579 105

vIf the computer has incorrect keyboard responses, go to ???Keyboard??? on page 107.

vIf the printer has incorrect responses, go to ???Printer??? on page 107.

vIf the display has problems such as jittering, rolling, shifting, or being out of focus, go to ???Display??? on page 110.

Module test menu and hardware configuration report

Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways.

1.At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all installed devices in the computer are highlighted on the menu.

If an installed device is not recognized by the diagnostics program, then review the following:

vThe diagnostic code for the device is not in the Enhanced Diagnostics utility. Run the diagnostics provided with that device.

vThe missing device is defective or it requires an additional diskette or service manual.

vAn unrecognizable device is installed.

vA defective device is causing another device not to be recognized.

vThe SCSI controller failed (on the system board or SCSI adapter).

vUse the procedure in ???Undetermined problems??? on page 171 to find the problem.

If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in ???Undetermined problems??? on page 171.

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Keyboard

Note

If a mouse or other pointing device is attached, remove it to see if the error symptom goes away. If the symptom goes away, the mouse or pointing device is defective.

001

- Power-off the computer.

Disconnect the keyboard cable from the system unit.

Power-on the computer and check the keyboard cable connector on the system unit for the voltages shown.

All voltages are 5%.

ARE THE VOLTAGES CORRECT?

If YES, proceed to 003.

If NO, continue with 002.

002

Replace the system board.

003

Printer

1.Make sure the printer is properly connected and powered on.

2.Run the printer self-test.

Chapter 3. Types 6058/6059/6269/6578/6579 107

If the printer self-test does not run correctly, the problem is in the printer. Refer to the printer service manual.

If the printer self-test runs correctly, install a wrap plug in the parallel port and run the diagnostic tests to determine which FRU failed.

Power supply

If the power-on indicator is not on, the power supply fan is not running, or the computer will not power-off, use the following procedures.

If the above are correct, check the following voltages.

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If the voltages are not correct, and the power cord is good, replace the power supply.

Display

If the screen is rolling, replace the display assembly. If that does not correct the problem, replace the video adapter (if installed) or replace the system board.

If the screen is not rolling, use the following procedure to run the display self-test.

1.Power-off the computer and display.

2.Disconnect the display signal cable.

3.Power-on the display.

4.Turn the brightness and contrast controls clockwise to their maximum setting.

5.Check for the following conditions.

vYou should be able to vary the screen intensity by adjusting the contrast and brightness controls.

vThe screen should be white or light gray, with a black margin (test margin) on the screen.

Note: The location of the test margin varies with the type of display. The test margin might be on the top, bottom, or one or both sides.

If you do not see any test margin on the screen, replace the display. If there is a test margin on the screen, replace the video adapter (if installed) or replace the system board.

Note: During the first two or three seconds after the display is powered on, the following might occur while the display synchronizes with the computer.

vUnusual patterns or characters

vStatic, crackling, or clicking sounds

vA ???power-on??? hum on larger displays

A noticeable odor might occur on new displays or displays recently removed from storage.

These sounds, display patterns, and odors are normal. Do not replace any parts.

If you are unable to correct the problem, go to ???Undetermined problems??? on page 171.

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Diagnostics, test and recovery information

The following tools are available to help identify and resolve hardware-related problems.

vPower-On Self-Test (POST)

???POST Beep Codes

???Error Code Format

vIBM PC Enhanced Diagnostics

vRecovery utility

???Full recovery

???Partial recovery

vRepair utility

Power-On Self-Test (POST)

vChecks some basic system-board operations

vChecks the memory operation

vStarts the video operation

vVerifies that the diskette drive is working

vVerifies that the hard disk drive is working

If the POST finishes without detecting any problems, a single beep sounds and the first screen of the operating system or application program appears.

Note: Types 6058/6059/6269/6578/6579 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see ???Setup Utility program??? on page 122).

2.Set Power-On Self-Test to Enhanced.

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POST beep codes

The Power-On Self-Test generates a beeping sound to indicate successful completion of POST or to indicate that the tests detect an error.

One beep and the appearance of text on the display indicates successful completion of the POST. More than one beep indicates that the POST detects an error.

Error code format

This section provides an explanation of the encoded non-SCSI and SCSI POST error codes.

The following figure shows which digits display the shorter POST errors. The figure also defines additional SCSI information.

RDDDPLSCB QEET

Test state

Error code Extension

Qualifier

Bus (0=internal 1=external)

Capacity of the device

Slot number of the device

LUN (usually 0)

PUN (SCSI ID #)

Device Number

Reserved Digit (usually 0)

Notes:

1.Non-IBM device error codes and documentation supersede this list.

2.Duplicate SCSI ID settings will cause misleading error symptoms or messages.

Product Recovery Program menu

Types 6058/6059/6269/6578/6579 machines have recovery and diagnostics programs on a separate hard drive partition. The recovery CD and Enhanced Diagnostics diskette are not shipped with the machine or the HMM. To download diagnostics tests or to order a recovery CD, see ???Enhanced Diagnostics download or diskette??? on page 113.

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At startup, after the machine tests the DIMM memory, the machine displays the following:

To start the Product Recovery Program, press F11

After depressing F11, you are given the following options.

vFull recovery

This utility reformats the hard drive and restores all original files.

vPartial recovery

This utility reformats the hard drive and restores the Windows operating system and all device drivers

vRepair

This is the emergency repair utility, and should not be used to install Windows components.

vSystem utilities

1.Run diagnostics

This selection accesses the IBM PC Enhanced Diagnostics.

2.System info

3.Create recovery/ repair diskette

IBM PC Enhanced Diagnostics

The IBM PC Enhanced Diagnostics programs use a full range of diagnostic utilities to determine the operating condition of the computer???s hardware components.

The diagnostic program includes the following:

vPC-Doctor???s Diagnostic Software

This interface serves as the control program for running both the IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC-Doctor.

vIBM PC Enhanced Memory Diagnostics

Note: See ???Chapter 1. IBM PC Enhanced Diagnostics error codes??? on page 1 for the specific error codes.

Enhanced Diagnostics download or diskette

The IBM PC Enhanced Diagnostics are available on-line at http://www.ibm.com/

v Select Support.

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vSelect Desktop computing from the ???Search by Category??? pull-down menu.

vSelect NetVista from the ???Product Family??? list.

vSearch for the machine type in the ???Quick Path??? box on the left.

vSelect Diagnostics from the ???Downloadable files by Category??? menu or select the link to PC Enhanced Diagnostics from the ???Downloadable files by date??? list.

Navigating through the diagnostics programs

Use the cursor movement keys to navigate within the menus.

vThe Enter key is used to select a menu item.

vThe Esc key is used to back up to the previous menu.

vFor online help select F1.

Running diagnostics tests

There are four ways to run the diagnostic tests.

1.Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics Menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

2.Press F5 to automatically run all selected tests in all categories. See ???Test Selection???.

3.From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See ???Test Selection???.

4.Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.

Press Esc at any time to stop the testing process.

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See ???Viewing the test log??? on page 120.

Test selection

To select one or more tests, use the following procedure.

1.Open the corresponding test category.

2.Using the cursor movement keys, highlight the desired test.

3.Press the space bar.

A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron.

4.Repeat steps 2 and 3 above to select all desired tests.

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IBM PC Enhanced Memory Diagnostics

Follow the steps below to locate the IBM PC Enhanced Memory Diagnostics test options.

1.Select the DIAGNOSTICS option on the toolbar and press Enter.

2.Highlight either the Memory Test-Full or Memory Test-Quick option and press Enter.

3.Memory Test-Full

The full memory test will take about 80 seconds per MB of memory and will detect marginal, intermittent, and solid (stuck) memory failures.

4.Memory Test-Quick

The quick memory test will take about 20 seconds per MB of memory and will detect solid (stuck) memory failures only.

Notes:

1.Either level of memory testing can be performed on all memory or a single SIMM or DIMM socket.

2.Only sockets containing a SIMM or DIMM can be selected for testing. Unpopulated sockets are noted by ........ beside the test description.

Alert-On LAN test

The Alert On LAN test does the following:

vDetermines if Alert On LAN is supported on the system.

vChecks the revision ID register.

vVerifies the EEPROM checksum.

vValidates that a software alert can be sent.

Asset ID test

The Asset ID test does the following:

vDetermines if Asset ID is supported on the system.

vVerifies the EEPROM areas.

vPerforms an antenna detection test.

Test results

IBM PC Enhanced Diagnostic test results will produce the following error code format:

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vFunction Code:

Represents the feature or function within the PC.

vFailure Type:

Represents the type of error encountered.

vDeviceID:

Contains the component???s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific SIMM or DIMM, or a device on the PCI bus.

vDate:

Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.

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vChkDigits:

Contains a 2-digit check-digit value to ensure the following:

???Diagnostics were run on the specified date.

???Diagnostics were run on the specified IBM computer.

???The diagnostic error code is recorded correctly.

vText:

Description of the error.

Note:

See ???Chapter 1. IBM PC Enhanced Diagnostics error codes??? on page 1 for error code listings.

Hard file Smart test

Use the Hard File Smart Test when the system management tool has detected a hard file SMART alert.

The Smart test does the following:

vInterrogates IDE devices for support of the SMART instruction set.

vIssues an ENABLE SMART command to make sure SMART functionality is active.

vChecks the SMART RETURN STATUS command to determine if any thresholds have been exceeded.

If thresholds have been exceeded, an error message is shown, and the test fails. If no SMART is supported by the drive, the test returns with ???N/A???.

IBM Fixed Disk Optimized Test

You can use the IBM Fixed Disk Optimized Test to identify a particular area of a hard disk that fails during testing. You can also use this test to correct types of errors.

To run the Fixed Disk Optimized Test, do the following:

1.From the toolbar, select Diagnostics.

2.Select Fixed Disk Optimized Test.

3.Select one of the tests:

v Hard Disk Test - Full performs a complete test of the hard disk drive.

vHard Disk Test - Quick performs a subset of the full hard disk tests.

vStart SMART Hard Disk Test initiates an IDE extended offline self-test.

vSMART Hard Disk Test Results runs the IDE extended offline self-test and displays the results.

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Quick and Full erase - hard drive

The IBM PC Enhanced Diagnostics Program offers two hard drive format utilities:

vQuick Erase Hard Drive

vFull Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following steps.

vDestroys the Master Boot Record (MBR) on the hard drive.

vDestroys all copies of the FAT Table on all partitions (both the master and backup).

vDestroys the partition table.

vProvides messages that warn the user that this is a non-recoverable process.

The Full Erase Hard Drive provides a DOS utility that performs the following steps.

vPerforms all the steps in Quick Erase.

vProvides a DOS utility that writes random data to all sectors of the hard drive.

vProvide an estimate of time to completion along with a visual representation of completion status.

vProvides messages that warn the user about non-recoverable process.

Important: Make sure that the customer backs up all data before using the Quick or Full Erase function.

To select the Quick Erase or Full Erase Hard Drive utility, use the following procedure.

1.Select the UTILITY option on the toolbar and press Enter.

2.Select either the QUICK ERASE or FULL ERASE HARD DISK option and follow the instructions.

Iomega Zip drive test

Use the Iomega Zip Drive Test to test the Zip drive and the drive interface. The test takes about 20 seconds to run.

The default tests the following:

vController

vMax Seek (50 times)

vRandom Seek (300 sectors)

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Asset EEPROM backup

To run this utility, use the following procedure.

vSelect Utility

vSelect Asset EEPROM Backup

vFollow instructions on screen.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

To view details of a failure or to view a list of test results, use the following procedure from any test category screen.

vPress F3 to activate the log file.

vPress F3 again to save the file to diskette or F2 to print the file.

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Setup Utility program

Attention: A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes settings for the following:

vSystem Summary

vProduct Data

vDevices and I/O Ports

vStart Options

vDate and Time

vSystem Security

vAdvanced Setup

vPower Management

To run the Setup Utility program, use the following procedure.

1.Power-off the computer and wait for a few seconds until all in-use lights go off.

2.Power-on the computer.

3.When the Setup Utility prompt appears on the screen during start-up, press F1. The Setup Utility menu will appear.

4.Follow the instructions on the screen.

5.When finished, select System Summary to verify that any configuration changes have been accepted.

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Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

When to use the Low-Level Format program

Notes:

1.The low-level format is not available on all diagnostic diskettes.

2.Before formatting the hard disk drive, make a back-up copy of the files on the drive to be formatted.

Use the Low-Level Format program in the following situations:

vWhen installing software that requires a low-level format.

vWhen you get recurring messages from the test programs directing you to run the Low-Level Format program on the hard disk.

vAs a last resort before replacing a hard disk drive.

Preparing the hard disk drive for use

When the Low-Level Format program is finished, restore to the hard disk all the files that you previously backed up.

1.Partition the remainder of the hard disk for the operating system. (The commands vary with the operating system. Refer to the operating system manual for instructions.)

2.Format the hard disk using the operating system. (The commands vary with the operating system. Refer to the operating system manual for instructions.)

3.Install the operating system.

You are now ready to restore the files.

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Replacing a processor

Make sure the processor is fully seated in its socket and that the goal post latches are engaged.

Important:

vMake sure the air baffle is installed to prevent processor overheating.

vIf the processor is not installed correctly, the system board and the processor can be damaged.

Replacing a system board

Important:

Before replacing a system board, back up Asset information with PC-Doctor by using the ???Asset EEPROM backup??? on page 120.

Notes:

???Vital product data??? on page 127, and ???Flash (BIOS/VPD) update procedure??? on page 130.

2.Always ensure the latest level of BIOS is installed on the computer. A down level BIOS may cause false errors and unnecessary replacement of the system board.

3.The processor is a separate FRU from the system board and is not included with the system board FRU. If you are instructed to replace the system board, use the following procedure.

a.Remove the processor from the old system board and install it on the new system board.

b.Remove any of the following installed options on the old system board, and install them on the new system board.

v Memory modules

c.Ensure that the new system board jumper settings match the old system board jumper settings.

d.If the new system board does not correct the problem, reinstall the options on the old system board, reinstall the old system board, then replace the processor.

Security features

Security features in this section include the following: v Passwords

Chapter 3. Types 6058/6059/6269/6578/6579 125

vVital Product Data

vManagement Information Format (MIF)

vAlert on LAN

Passwords

The following section provides information about computer hardware and software-related passwords.

vPower-on Password

vAdministrator Password

vOperating System Password

Power-on and Administrator passwords are set in the Setup Utility program. See ???Setup Utility program??? on page 122 for information about running the Setup Utility.

Removing a power-on password: To service a computer with an active and unknown power-on password, power-off the computer and use the following procedure.

Note: On some models, this procedure will also remove the administrator password.

1.Unplug the power cord and remove the top cover.

2.Refer to ???A20 system board layout (Type 6269)??? on page 146 or ???A40/A40P system board layout

(Types 6058/6059/6578/6579)??? on page 148 to find the recovery jumper.

3.Move the recovery jumper from normal to clear.

4.Power-on the computer. The system senses the change in the position and erases the password. It is necessary to move the jumper back to the previous position.

5.Remind the user to enter a new password when service is complete.

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Note: Types 6058/6059/6269/6578/6579 has Enhanced Security Mode. If Enhanced Security mode is enabled and there is no password given, the computer will act as if Enhanced Security is disabled.

Administrator password control: The Administrator password is set in the Setup Configuration. Refer to ???Setup Utility program??? on page 122.

Vital product data

Management Information Format (MIF)

A company called Retain-a-Group is a central data warehouse offering serial number data management. Retain-a-Group acts as a focal point to law enforcement. The customer has the option to purchase serial number information and services from Retain-a-Group. It is the customer???s responsibility to maintain the MIF file and to inform Retain-a-Group of any changes to the file.

Chapter 3. Types 6058/6059/6269/6578/6579 127

To update the EPROM using the DMI MIF Browser, use the following procedure.

1.Click Start from the desktop, then Programs.

2.Select IBM SystemView Agent

3.Select the Serial Number Information icon

4.Click the plus sign to expand.

5.Select the component you want to view or edit.

6.Double click on the component you want to change.

7.Enter new data in the Value field, then click Apply.

Alert on LAN

Alert on LAN provides notification of changes in the computer, even when the computer power is turned off. Working with DMI and Wake on LAN technologies, Alert on LAN helps to manage and monitor the hardware and software features of the computer. Alert on LAN generates notifications to the server of these occurrences:

vComputer disconnected from the network

vComputer unplugged from the power outlet

vAll POST errors

vOperating system or POST hang condition

Alert on LAN events are configured to be Enabled or Disabled from the LAN server only, and not from the computer. See the LAN administrator for configuration status information.

Hard disk drive jumper settings

IDE hard disk drives for the NetVista series computers use jumpers to set the drives as primary (master) or secondary (slave).

Note: For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings.

1Primary (Master) Hard Disk Drive

2Secondary (Slave) Hard Disk Drive

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CD-ROM drive jumper settings

CD-ROM and PC/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (slave). Refer to the drive connector labels or the figures below for the drive settings.

See Jumper

Settings Below

BIOS levels

An incorrect level of BIOS can cause false error and unnecessary FRU replacement. Use the following information to determine the current level of

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BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.

vCurrent Level BIOS information

??? Run the Configuration Utility to determine the level of BIOS installed.

vSources for determining the latest level BIOS available

IBM PC Company Home Page

http://www.ibm.com/pc/us/

2.PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3.HelpCenter

4.Levels 1 and 2 Support

5.RETAIN

v Sources for obtaining the latest level BIOS available

IBM PC Company Home Page http://www.ibm.com/pc/us/

2.PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3.HelpCenter

4.Levels 1 and 2 Support

To update (flash) the BIOS, see ???Flash (BIOS/VPD) update procedure???.

Flash (BIOS/VPD) update procedure

Attention: Refer to the information label located inside the system unit cover for any model-specific information.

1.Power-off the computer.

2.Insert the flash update diskette into drive A.

3.Power-on the computer.

4.When the Update Utility appears; select the country/keyboard, then press

Enter.

5.If the computer serial number was previously recorded, the number is displayed with an option to update it. Press Y to update the serial number.

6.Type the 7-digit serial number of the computer you are servicing, then press Enter.

7.Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

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Flash recovery boot block jumper

Attention: If an interruption occurs during a Flash/BIOS upgrade, the BIOS might be left in an unusable state. The Boot Block jumper enables you to restart the system and recover the BIOS.

To perform a Flash/BIOS recovery using the recovery jumper, use the following procedure.

1.Power-off the computer and remove the cover.

2.Move the system board recovery jumper to the clear position. Refer to ???A20 system board layout (Type 6269)??? on page 146, ???A40/A40P system board layout

(Types 6058/6059/6578/6579)??? on page 148, or to the label inside the computer for more information.

3.Insert the upgrade diskette into the diskette drive.

4.Power-on the computer. The IBM Logo will appear.

5.When the Flash Update Utility appears, select the country/keyboard, then press Enter.

6.If the computer serial number was previously recorded, the number is displayed with an option to update it. Press Y to update the serial number.

7.Type the 7-digit serial number of the computer you are servicing, then press Enter.

8.Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

9.When you are instructed to reboot the computer, power-off the computer and move the recovery jumper to the normal position. Then replace the cover and power-on the computer.

Power management

Automatic configuration and power interface (ACPI) BIOS

Advanced Power Management

Energy-saving settings can be viewed and changed by using the Advanced Power Management menu in the Configuration/Setup Utility program.

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Attention: If a device, such as a monitor, does not have power-management capabilities, it can be damaged when exposed to a reduced-power state. Before making energy-saving selections for the monitor, check the documentation supplied with the monitor to see if it supports Display Power Management Signaling (DPMS).

???Standby: Screen is blank, but can be restored immediately when any activity is detected.

???Suspend: Monitor uses less power than in Standby mode. Screen image is restored after a few seconds when any activity is detected.

???Off: Monitor power is off. Press Monitor power button to restore power. On some monitors, you might have to depress the power button twice.

Setting Automatic Hardware Power Management features

1.Start the Configuration/Setup Utility program (see ???Setup Utility program??? on page 122).

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2.Select Advanced Power Management from the Configuration/Setup Utility program menu.

3.Select the APM BIOS Mode and be sure it is set to Enabled. If it is not, press Left Arrow (}) or Right Arrow (??) to change the setting.

4.Select Automatic Hardware Power Management.

5.Set Automatic Hardware Power Management to Enabled.

6.Select values for the three categories of power management (system power, processor speed, and display), as necessary.

7.Set Hard Disk to Enabled or Disabled.

Note: This does not apply to SCSI drives.

8.Press Esc twice to return to the Configuration/Setup Utility program menu.

9.Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

10.To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen.

Automatic Power-On features

The Automatic Power-On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically.

vSerial Port A Ring Detect: With this feature set to Enabled and an external modem connected to serial port (COM1), the computer will turn on automatically when a ring is detected on the modem.

vPCI Modem Ring Detect: With this feature set to Enabled , the computer will turn on automatically when a ring is detected on the internal modem.

vPCI Wake Up: This feature allow PCI cards that support this capability to wake the system.

vWake Up on Alarm: You can specify a date and time at which the computer will be turned on automatically. This can be either a single event or a daily event.

Network settings

This section applies only to computers that are linked to a network.

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The Configuration/Setup Utility program includes settings that can be enabled and disabled to configure the network interface in the computer. These settings are the following:

vFlash over LAN (Update POST/BIOS over Network)

vWake on LAN

Flash over LAN (update POST/BIOS over network)

Note: For local Flash (BIOS/VPD) update, see ???Flash (BIOS/VPD) update procedure??? on page 130.

To access the Flash over LAN setting, use the following procedure.

1.Start the Configuration/Setup Utility program. See ???Setup Utility program??? on page 122.

2.Select System Security.

3.Select POST/BIOS Update from the Configuration/Setup Utility program menu.

4.To enable Flash over LAN, select Enabled. To disable Flash over LAN, select Disabled.

5.Press Esc twice to return to the Configuration/Setup Utility program menu.

6.Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

7.To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen.

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Wake on LAN

To access the Wake on LAN setting, use the following procedure.

1.Start the Configuration/Setup Utility program. See ???Setup Utility program??? on page 122.

2.Select Advanced Power Management.

3.Select Automatic Power On from the program menu.

4.Select Wake on LAN from the Automatic Power On menu.

5.To enable Wake on LAN, select Enabled. To disable Wake on LAN, select

Disabled.

6.Press Esc until you return to the Configuration/Setup Utility program menu.

7.Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

8.To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen.

System board memory

The following matrix cross-references the name of the computer (printed on the logo) and the size, speed, and type of memory modules supported in the computer.

Supported memory configuration

DIMM sizes of 64 MB, 128 MB and 256 MB are acceptable. Start filling DIMM socket 0, then 1. Use 3.3 V unbuffered 133 MHz SDRAM non-parity DIMMs only.

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Cover removal

Note

The front panel is integrated with the top cover.

Firmly press the cover latch buttons on both sides. Pull up the back end of cover, and swing the cover toward the front of the computer.

Replacing the cover

Pivot the cover from the front, and move it down over the computer until the cover snaps into place.

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EMC shield (front)

Models that are not shipped with a CD-ROM drive have an EMC shield covering the drive bay. To remove the EMC shield, remove the front cover. Then, remove the single screw that holds the EMC shield in place.

EMC shield (system board)

Remove the eight screws that hold the EMC shield in place.

Installing adapters

This section provides information and instructions for installing and removing adapters.

Adapter slots

Types 6058/6059/6269/6578/6579 have four expansion slots used to connect adapters to the peripheral component interconnect (PCI) bus.

To install an adapter in a PCI or AGP expansion slot:

1.Remove the adapter from its static-protective package.

2.Remove the metal I/O bracket form the adapter slot.

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3. Install the adapter into the appropriate slot on the system board.

4. Install the adapter slot cover latch. Pivot the latch back to horizontal

Note: If you are installing a Wake on LAN supported network adapter, attach the Wake on LAN cable that came with the adapter to the Wake on LAN connector on the system board. If you also want to take advantage of the Alert on LAN feature of the computer, you must install the network adapter in PCI slot 1.

Air duct (Types 6058/6059/6278/6279)

1.The air duct in some machines may have a hole in the side. Press the metal latch that is behind the hole, and swing out the duct to a 45-degree angle and lift it up.

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2.If the air duct does not have a hole, simply swing out the duct to a 45-degree angle and lift it up.

CD-ROM drive removal

1. Swing the 5.25??? drive cage up and out.

2.Remove the two screws that hold the CD-ROM drive in place. Lift the CD-ROM drive out of the cage.

3.When replacing the drive cage into its horizontal position, be sure place the cage latch back to its regular horizontal position. This is necessary so that the machine cover will fit properly.

Fan/speaker bracket removal

1.Detach the left side of the fan/speaker bracket by pushing the two left tabs that latch the bracket to the chassis.

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2.Press the two side rail tabs and push the HD from the bottom. Pull the HD out.

3.When replacing the drive cage into its horizontal position, be sure place the cage latch back to its regular horizontal position. This is necessary so that the machine cover will fit properly.

Power supply removal

1.Remove the four screws that hold the power supply to the back of the chassis.

2.The power supply is attached to the base of the chassis by a latch on the front. Slide the power supply forward to dislatch if from the chassis.

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A20 system board layout (Type 6269)

System board locations

A20 System board jumper settings

The following table contains the jumper setting information. (D) indicates the default setting.

A20 Clear CMOS/Flash Boot Block Recovery

Use the recovery jumper setting to Clear CMOS or to Flash Boot Block

Recover.

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Note: The A20 CMOS clear/recovery jumper pins are numbered as follows:

vPin 1 is the nearest to the battery.

vPins 2 and 3 are below pin 1, as seen in the A20 System Board layout.

A20 Processor Speed Settings

Processor speed for Type 6269 computers is fixed and are determined by the processor. There are no settings required.

A20 Diskette Write Access

Diskette Write Enable and Write Protect options are changed in the Setup Configuration. See ???Setup Utility program??? on page 122.

Chapter 3. Types 6058/6059/6269/6578/6579 147

A40/A40P system board layout (Types 6058/6059/6578/6579)

System board locations

A40/A40P System board jumper settings

The following table contains the jumper setting information. (D) indicates the default setting.

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A40/A40P Clear CMOS/Flash Boot Block Recovery

Use the recovery jumper setting to Clear CMOS or to Flash Boot Block

Recover.

Note: The A40/A40P CMOS clear/recovery jumper pins are numbered as follows:

vPin 1 is the farthest from the battery.

vPins 2 and 3 are below pin 1, as seen in the A40/A40P System Board layout.

A40/A40P Processor Speed Settings

Processor speed for NetVista type 6058/6059/6578/6579 computers is fixed and is determined by the processor. There are no settings required.

A40/A40P Diskette Write Access

Diskette Write Enable and Write Protect options are changed in the Setup Configuration. See ???Setup Utility program??? on page 122.

Chapter 3. Types 6058/6059/6269/6578/6579 149

Symptom-to-FRU index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with ???General checkout??? on page 104. See ???Chapter 1. IBM PC Enhanced Diagnostics error codes??? on page 1 when running diagnostics. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to ???Undetermined problems??? on page 171.

Notes:

1.If you have both an error message and an incorrect audio response, diagnose the error message first.

2.If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

3.If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

4.Check all power supply voltages before you replace the system board. (See ???Power supply??? on page 108.)

5.Check the hard disk drive jumper settings before you replace a hard disk drive. (See ???Hard disk drive jumper settings??? on page 128.)

Important:

Some errors are indicated with a series of beep codes (see ???Beep symptoms???).

Types 6058/6059/6269/6578/6579 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

a.Select Start Options in the Configuration/Setup Utility program (see???Setup Utility program??? on page 122).

b.Set Power-On Self-Test to Enhanced.

2.The processor is a separate FRU from the system board; the processor is not included with the system board FRU.

Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

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No-beep symptoms

Note: Types 6058/6059/6269/6578/6579 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1.Select Start Options in the Configuration/Setup Utility program (see ???Setup Utility program??? on page 122).

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Undetermined problems

Check the power supply voltages. See ???Power supply??? on page 108. If the voltages are correct, return here and continue with the following steps.

1.Power-off the computer.

2.Remove or disconnect the following components (if installed) one at a time.

a.Non-IBM devices

b.External devices (modem, printer, or mouse)

c.Any adapters

d.Memory modules

Before removing or replacing memory modules, see ???System board memory??? on page 135.

e.Extended video memory

f.External Cache

g.External Cache RAM

h.Hard disk drive

i.Diskette drive

3.Power-on the computer to re-test the system.

4.Repeat steps 1 through 3 until you find the failing device or adapter.

If all devices and adapters have been removed, and the problem continues, replace the system board. See ???Replacing a system board??? on page 125.

Chapter 3. Types 6058/6059/6269/6578/6579 171

Model tables - Country/Region/Language

Note: For model information, please refer to IBM online at http://www.ibm.com, then select support to find model information for Types 6058/6059/6269/6578/6579 models.

Use this table to identify the country/region/language of specific models. In most cases, country/region or language designation will be identified by the last digit of the model number.

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Parts listing

Each FRU is available for all types/models, unless specific types or models are given.

P4x, P5x, P9x, R1x, R2x, P7x, PBx, F2x, G2x, P1x, P3x, J2S, G3x,

H1x,H2x,H4x,H5x,H6x,H9x,HCx, J4x, A2x, A3x, A5x, A6x, R4x, R6x,

RBx,R8x, RAx, U3x, U5x,U6x,V1x,V2x,V3x,FAG,HAG,HBG,AAG,ABG,

UAG, UBG,VAG,VBG, K7S, J5S, KDS, KES, HEG, ACG, UCG, KCS,

KAS, AGU, V4U) (6058 - LCx, LDx)(6578 - GAx, GBx, LCx, LDx, K7G,

K8G)(6059 - GAx, GBx, LAx, LBx) (6579 - GAx, GBx, LAx, LBx)

620.4GB EIDE HARDFILE 5400 RPM(6269 - none)(6058 - NAx, NBx, PAx, 09N0705 PBx, RAx, RBx, TAx, TBx, THU, THF, THS, THP, THA, THT, THM,

THV, THD, THG, THC, THJ) (6578 -LAx, LBx, NAx, NBx, NCx, NDx, PAx, PBx, RAx, RBx, PCx, PDx, PEx, PFx, RCx, RDx, REx, RFx, RGx, TAx, TBx, TCx, TDx, TEx, E4L, EPS, KAU, KQG, KSG, DWS, TGU, THU, THF, THS, THP, PHG, THA, THT, THC, THM, THV, THD, THJ, VFM,VFD, VGG, VGC,VGV, D8V, QYV, TLG, TMG, RAA, RBA) (6579 - LDx, LEx, NCx, NDx, PAx, PBx,TCx, TDx, RJx, RKx, RCG, TEG, TEx, TKU)

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Chapter 4. Related Service Information

Note: The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that you are familiar with the computers, functions, terminology, and service information provided in this manual.

Safety information

The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer.

General safety

Follow these rules to ensure general safety:

vObserve good housekeeping in the area of the machines during and after maintenance.

vWhen lifting any heavy object:

1.Ensure you can stand safely without slipping.

2.Distribute the weight of the object equally between your feet.

3.Use a slow lifting force. Never move suddenly or twist when you attempt to lift.

4.Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back. Do not attempt to lift any objects that weigh more than 16 kg (35 lb) or objects that you think are too heavy for you.

vDo not perform any action that causes hazards to the customer, or that makes the equipment unsafe.

vBefore you start the machine, ensure that other service representatives and the customer???s personnel are not in a hazardous position.

vPlace removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine.

vKeep your tool case away from walk areas so that other people will not trip over it.

vDo not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.

vInsert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, approximately 8 centimeters (3 inches) from the end.

vDo not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.

Remember: Metal objects are good electrical conductors.

vWear safety glasses when you are: hammering, drilling soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes.

vAfter service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective.

vReinstall all covers correctly before returning the machine to the customer.

Electrical safety

CAUTION:

Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.

Observe the following rules when working on electrical equipment.

Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents.

Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock.

vFind the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly.

vDo not work alone under hazardous conditions or near equipment that has hazardous voltages.

vDisconnect all power before:

???Performing a mechanical inspection

???Working near power supplies

???Removing or installing main units

vBefore you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine and to lock the wall box in the off position.

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vIf you need to work on a machine that has exposed electrical circuits, observe the following precautions:

???Ensure that another person, familiar with the power-off controls, is near you.

Remember: Another person must be there to switch off the power, if necessary.

???Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back.

Remember: There must be a complete circuit to cause electrical shock. By observing the above rule, you may prevent a current from passing through your body.

???When using testers, set the controls correctly and use the approved probe leads and accessories for that tester.

???Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames.

Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use extreme care when measuring high voltages.

vRegularly inspect and maintain your electrical hand tools for safe operational condition.

vDo not use worn or broken tools and testers.

vNever assume that power has been disconnected from a circuit. First, check that it has been powered-off.

vAlways look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds.

vDo not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage.

vDo not service the following parts with the power on when they are removed from their normal operating places in a machine:

???Power supply units

???Pumps

???Blowers and fans

???Motor generators

and similar units. (This practice ensures correct grounding of the units.)

vIf an electrical accident occurs:

???Use caution; do not become a victim yourself.

???Switch off power.

Chapter 4. Related Service Information 187

??? Send another person to get medical aid.

Safety inspection guide

The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.

Consider these conditions and the safety hazards they present:

vElectrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock).

vExplosive hazards, such as a damaged CRT face or bulging capacitor

vMechanical hazards, such as loose or missing hardware

The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected.

Checklist:

1.Check exterior covers for damage (loose, broken, or sharp edges).

2.Power-off the computer. Disconnect the power cord.

3.Check the power cord for:

a.A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and frame ground.

b.The power cord should be the appropriate type as specified in the parts listings.

c.Insulation must not be frayed or worn.

4.Remove the cover.

5.Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations.

6.Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

7.Check for worn, frayed, or pinched cables.

8.Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

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Handling electrostatic discharge-sensitive devices

Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.

Notes:

1.Use product-specific ESD procedures when they exceed the requirements noted here.

2.Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.

When handling ESD-sensitive parts:

vKeep the parts in protective packages until they are inserted into the product.

vAvoid contact with other people.

vWear a grounded wrist strap against your skin to eliminate static on your body.

vPrevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap.

vUse the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices.

vSelect a grounding system, such as those listed below, to provide protection that meets the specific service requirement.

Note: The use of a grounding system is desirable but not required to protect against ESD damage.

???Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.

???Use an ESD common ground or reference point when working on a double-insulated or battery-operated system. You can use coax or connector-outside shells on these systems.

???Use the round ground-prong of the ac plug on ac-operated computers.

Grounding requirements

Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician.

Safety notices (multi-lingual translations)

The caution and danger safety notices in this section are provided in the following languages:

v English

Chapter 4. Related Service Information 189

vBrazilian/Portuguese

vChinese

vFrench

vGerman

vItalian

vKorean

vSpanish

Important: All caution and danger statements in this Netfinity Server Library begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.

For example, if a caution statement begins with a number 1, translations for that caution statement appear in this section under statement 1.

Be sure to read all caution and danger statements before performing any of the instructions.

v Statement 1

DANGER

Electrical current from power, telephone and communication cables is hazardous.

To avoid a shock hazard:

vDo not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

vConnect all power cords to a properly wired and grounded electrical outlet.

vConnect to properly wired outlets any equipment that will be attached to this product.

vWhen possible, use one hand only to connect or disconnect signal cables.

vNever turn on any equipment when there is evidence of fire, water, or structural damage.

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vDisconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

vConnect and disconnect cables as described in the following table when installing, moving, or opening covers on this product or attached devices.

5.Turn device ON.

v Statement 2

CAUTION:

When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

vThrow or immerse into water

vHeat to more than 100??C (212??F)

vRepair or disassemble

Dispose of the battery as required by local ordinances or regulations. v Statement 3

Chapter 4. Related Service Information 191

CAUTION:

When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following:

vDo not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

vUse of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following:

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

v Statement 4

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CAUTION:

Use safe practices when lifting. v Statement 5

CAUTION:

The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

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v Statement 10

CAUTION:

Do not place any object weighing more than 82 kg (180 lbs.) on top of rack-mounted devices.

Importante:

Chapter 4. Related Service Information 193

Todas as instru????es de cuidado e perigo da :cit.Netfinity Server Library:ecit. come??am com um n??mero. Este n??mero ?? utilizado para fazer refer??ncia cruzada de uma instru????o de cuidado ou perigo no idioma ingl??s com as vers??es traduzidas das instru????es de cuidado ou perigo encontradas nesta se????o.

Por exemplo, se uma instru????o de cuidado ?? iniciada com o n??mero 1, as tradu????es para aquela instru????o de cuidado aparecem nesta se????o sob a instru????o 1.

Certifique-se de ler todas as instru????es de cuidado e perigo antes de executar qualquer opera????o.

Instru????o 1

PERIGO

A corrente el??trica proveniente de cabos de alimenta????o, de telefone e de comunica????es ?? perigosa.

Para evitar risco de choque:

vN??o conecte ou desconecte cabos e n??o realize instala????o, manuten????o ou reconfigura????o deste produto durante uma tempestade com raios.

vConecte todos os cabos de alimenta????o a tomadas el??tricas corretamente instaladas e aterradas.

vConecte todos os equipamentos ao qual esse produto ser?? conectado a tomadas corretamente instaladas.

vSempre que poss??vel, utilize apenas uma das m??os para conectar ou desconectar cabos de sinal.

vNunca ligue qualquer equipamento quando existir evid??ncia de danos por fogo, ??gua ou na estrutura.

vDesconecte cabos de alimenta????o, sistemas de telecomunica????o, redes e modems antes de abrir as tampas dos dispositivos, a menos que especificado de maneira diferente nos procedimentos de instala????o e configura????o.

vConecte e desconecte cabos conforme descrito na seguinte tabela, ao instalar ou movimentar este produto ou os dispositivos conectados, ou ao abrir suas tampas.

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4.Conecte os cabos de alimenta????o ??s tomadas. 4. Remova todos os cabos dos dispositivos.

5.LIGUE os dispositivos.

Instru????o 2

CUIDADO:

Ao substituir a bateria de l??tio, utilize apenas uma bateria IBM, N??mero de Pe??a 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um m????dulo com uma bateria de l??tio, substitua-o apenas pelo mesmo tipo de m??dulo, do mesmo fabricante. A bateria cont??m l??tio e pode explodir se n??o for utilizada, manuseada e descartada de maneira correta.

.N??o:

vJogue ou coloque na ??gua

vAque??a a mais de 100C (212F)

vConserte nem desmonte

Para descartar a bateria, entre em contato com a ??rea de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informa????es sobre como enviar a bateria pelo correio para a IBM.

Instru????o 3

PRECAUCI??N:

Quando produtos a laser (unidades de CD-ROM, unidades de DVD, dispositivos de fibra ??tica, transmissores, etc.) estiverem instalados, observe o seguinte:

Chapter 4. Related Service Information 195

vN??o remova as tampas. A remo????o das tampas de um produto a laser pode resultar em exposi????o prejudicial ?? radia????o de laser. Nenhuma pe??a localizada no interior do dispositivo pode ser consertada.

vA utiliza????o de controles ou ajustes ou a execu????o de procedimentos diferentes dos especificados aqui pode resultar em exposi????o prejudicial ?? radia????o.

PERIGO

Alguns produtos a laser cont??m um diodo laser da Classe 3A ou Classe 3B embutido. Observe o seguinte:

Radia????o de laser quando aberto. N??o olhe diretamente para o raio a olho nu ou com instrumentos ??ticos, e evite exposi????o direta ao raio.

Instru????o 4

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CUIDADO:

Ao levantar a m??quina, fa??a-o com seguran??a.

Instru????o 5

CUIDADO:

Os bot??es Liga/Desliga localizados no dispositivo e na fonte de alimenta????o n??o desligam a corrente el??trica fornecida ao dispositivo. O dispositivo tamb??m pode ter mais de um cabo de alimenta????o. Para remover toda a corrente el??trica do dispositivo, assegure que todos os cabos de alimenta????o estejam desconectados da fonte de energia el??trica.

2 1

CUIDADO:

Instru????o 10

CUIDADO:

Chapter 4. Related Service Information 197

Important:

Toutes les consignes Attention et Danger indiqu??es dans la biblioth??que :cit.Netfinity Server:ecit. sont pr??c??d??es d???un num??ro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la pr??sente section.

Par exemple, si une consigne de type Attention est pr??c??d??e du chiffre 1, ses traductions sont ??galement pr??c??d??es du chiffre 1 dans la pr??sente section.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de proc??der aux op??rations d??crites par les instructions.

Notice n 1

DANGER

Le courant ??lectrique passant dans les c??bles de communication, ou les cordons t??l??phoniques et d???alimentation peut ??tre dangereux.

Pour ??viter tout risque de choc ??lectrique:

vNe manipulez aucun c??ble et n???effectuez aucune op??ration d???installation, d???entretien ou de reconfiguration de ce produit au cours d???un orage.

vBranchez tous les cordons d???alimentation sur un socle de prise de courant correctement c??bl?? et mis ?? la terre.

vBranchez sur des socles de prise de courant correctement c??bl??s tout ??quipement connect?? ?? ce produit.

vLorsque cela est possible, n???utilisez qu???une seule main pour connecter ou d??connecter les c??bles d???interface.

Chapter 4. Related Service Information 205

vNe mettez jamais un ??quipement sous tension en cas d???incendie ou d???inondation, ou en pr??sence de dommages mat??riels.

vAvant de retirer les carters de l???unit??, mettez celle-ci hors tension et d??connectez ses cordons d???alimentation, ainsi que les c??bles qui la relient aux r??seaux, aux syst??mes de t??l??communication et aux modems (sauf instruction contraire mentionn??e dans les proc??dures d???installation et de configuration).

vLorsque vous installez ou que vous d??placez le pr??sent produit ou des p??riph??riques qui lui sont raccord??s, reportez-vous aux instructions ci-dessous pour connecter et d??connecter les diff??rents cordons.

Notice n 2

ATTENTION:

Remplacez la pile au lithium usag??e par une pile de r??f??rence identique exclusivement - voir la r??f??rence IBM - ou par une pile ??quivalente recommand??e par le fabricant. Si votre syst??me est dot?? d???un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le m??me fabricant. La pile contient du lithium et pr??sente donc un risque d???explosion en cas de mauvaise manipulation ou utilisation.

vNe la jetez pas ?? l???eau.

vNe l???exposez pas ?? une temp??rature sup??rieure ?? 100 ??C.

vNe cherchez pas ?? la r??parer ou ?? la d??monter.

Pour la mise au rebut, reportez-vous ?? la r??glementation en vigueur.

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Notice n 3

ATTENTION:

Si des produits laser sont install??s (tels que des unit??s de CD-ROM ou de DVD, des p??riph??riques contenant des fibres optiques ou des ??metteurs-r??cepteurs), prenez connaissance des informations suivantes:

vN???ouvrez pas ces produits pour ??viter une exposition directe au rayon laser. Vous ne pouvez effectuer aucune op??ration de maintenance ?? l???int??rieur.

vPour ??viter tout risque d???exposition au rayon laser, respectez les consignes de r??glage et d???utilisation des commandes, ainsi que les proc??dures d??crites dans le pr??sent document.

DANGER

Certains produits laser contiennent une diode laser de classe 3A ou 3B. Prenez connaissance des informations suivantes:

Rayonnement laser lorsque le carter est ouvert. ??vitez de regarder fixement le faisceau ou de l???observer ?? l???aide d???instruments optiques. ??vitez une exposition directe au rayon.

Notice n 4

Chapter 4. Related Service Information 207

ATTENTION:

Faites-vous aider pour soulever ce produit.

Notice n 5

ATTENTION:

Le bouton de mise sous tension/hors tension de l???unit?? et l???interrupteur d???alimentation du bloc d???alimentation ne coupent pas l???arriv??e de courant ??lectrique ?? l???int??rieur de la machine. Il se peut que votre unit?? dispose de plusieurs cordons d???alimentation. Pour isoler totalement l???unit?? du r??seau ??lectrique, d??branchez tous les cordons d???alimentation des socles de prise de courant.

2 1

Notice n 10

ATTENTION:

Wichtig:

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Alle Sicherheitshinweise in dieser :cit.Netfinity Server-Bibliothek:ecit. beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den ??bersetzten Versionen dieses Hinweises in diesem Abschnitt.

Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die ??bersetzung f??r diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausf??hren.

Hinweis 1

VORSICHT

Elektrische Spannungen von Netz-, Telefon- und Daten??bertragungsleitungen sind gef??hrlich.

Aus Sicherheitsgr??nden:

vBei Gewitter an diesem Ger??t keine Kabel anschlie??en oder l??sen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchf??hren.

vGer??t nur an eine Schutzkontaktsteckdose mit ordnungsgem???? geerdetem Schutzkontakt anschlie??en.

vAlle angeschlossenen Ger??te ebenfalls an Schutzkontaktsteckdosen mit ordnungsgem???? geerdetem Schutzkontakt anschlie??en.

vSignalkabel m??glichst einh??ndig anschlie??en oder l??sen.

vKeine Ger??te einschalten, wenn die Gefahr einer Besch??digung durch Feuer, Wasser oder andere Einfl??sse besteht.

vDie Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem ??ffnen des Geh??uses zu unterbrechen. Es sei denn, dies ist in den zugeh??rigen Installations- und Konfigurationsprozeduren anders angegeben.

vNur nach den nachfolgend aufgef??hrten Anweisungen arbeiten, die f??r Installation, Transport oder ??ffnen von Geh??usen von Personal Computern oder angeschlossenen Einheiten gelten.

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3.Signalkabel an Anschlu??buchsen anschlie??en. 4. Alle Kabel von Einheiten l??sen.

4.Netzstecker an Steckdose anschlie??en.

5.Ger??t einschalten.

Hinweis 2

ACHTUNG:

Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enth??lt, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enth??lt Lithium und kann bei unsachgem????er Verwendung, Handhabung oder Entsorgung explodieren.

Die Batterie nicht:

vmit Wasser in Ber??hrung bringen.

v??ber 100 C erhitzen.

vreparieren oder zerlegen.

Die ??rtlichen Bestimmungen f??r die Entsorgung von Sonderm??ll beachten.

Hinweis 3

ACHTUNG:

Wenn ein Laserprodukt (z. B. CD-ROM-Laufwerke, DVD-Laufwerke, Einheiten mit Glasfaserkabeln oder Transmitter) installiert ist, beachten Sie folgendes.

vDas Entfernen der Abdeckungen des CD-ROM-Laufwerks kann zu gef??hrlicher Laserstrahlung f??hren. Es befinden sich keine Teile innerhalb des CD-ROM-Laufwerks, die vom Benutzer gewartet werden m??ssen. Die Verkleidung des CD-ROM-Laufwerks nicht ??ffnen.

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vSteuer- und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen. Andernfalls kann gef??hrliche Laserstrahlung auftreten.

VORSICHT

Manche CD-ROM-Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B. Die nachfolgend aufgef??hrten Punkte beachten.

Laserstrahlung bei ge??ffneter T??r. Niemals direkt in den Laserstrahl sehen, nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden.

Hinweis 4

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ACHTUNG:

Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten.

Hinweis 5

ACHTUNG:

Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung f??r den Server nicht unterbrochen. Der Server k??nnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Servers auszuschalten, mu?? sichergestellt werden, da?? alle Netzkabel aus den Netzsteckdosen herausgezogen wurden.

2 1

Hinweis 10

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ACHTUNG:

Keine Gegenst??nde, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen.

Importante:

Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione :cit.Netfinity Server Library:ecit. iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.

Ad esempio, se un avviso di attenzione inizia con il numero 1, la relativa versione tradotta ?? presente in questa sezione con la stessa numerazione.

Prima di eseguire una qualsiasi istruzione, accertarsi di leggere tutti gli avvisi di attenzione e di pericolo.

Avviso 1

PERICOLO

La corrente elettrica circolante nei cavi di alimentazione, del telefono e di segnale ?? pericolosa.

Per evitare il pericolo di scosse elettriche:

vNon collegare o scollegare i cavi, non effettuare l???installazione, la manutenzione o la riconfigurazione di questo prodotto durante i temporali.

vCollegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza.

vCollegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza.

Chapter 4. Related Service Information 213

vQuando possibile, collegare o scollegare i cavi di segnale con una sola mano.

vNon accendere qualsiasi apparecchiatura in presenza di fuoco, acqua o se sono presenti danni all???apparecchiatura stessa.

vScollegare i cavi di alimentazione, i sistemi di telecomunicazioni, le reti e i modem prima di aprire i coperchi delle unit??, se non diversamente indicato nelle procedure di installazione e configurazione.

vCollegare e scollegare i cavi come descritto nella seguente tabella quando si effettuano l???installazione, la rimozione o l???apertura dei coperchi di questo prodotto o delle unit?? collegate.

Avviso 2

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ATTENZIONE:

Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o :erev refid=a. di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone ?? provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore. La batteria contiene litio e pu?? esplodere se utilizzata, maneggiata o smaltita impropriamente.

Evitare di:

vGettarla o immergerla in acqua

vRiscaldarla ad una temperatura superiore ai 100C

vCercare di ripararla o smontarla

Smaltire secondo la normativa in vigore (D.Lgs 22 del 5/2/9) e successive disposizioni nazionali e locali.

Avviso 3

Chapter 4. Related Service Information 215

ATTENZIONE:

Quando si installano prodotti laser come, ad esempio, le unit?? DVD, CD-ROM, a fibre ottiche o trasmettitori, prestare attenzione a quanto segue:

vNon rimuovere i coperchi. L???apertura dei coperchi di prodotti laser pu?? determinare l???esposizione a radiazioni laser pericolose. All???interno delle unit?? non vi sono parti su cui effettuare l???assistenza tecnica.

vL???utilizzo di controlli, regolazioni o l???esecuzione di procedure non descritti nel presente manuale possono provocare l???esposizione a radiazioni pericolose.

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ATTENZIONE:

Durante il sollevamento della macchina seguire delle norme di sicurezza.

Avviso 5

ATTENZIONE:

Il pulsante del controllo dell???alimentazione situato sull???unit?? e l???interruttore di alimentazione posto sull???alimentatore :erev refid=a. non disattiva la corrente elettrica fornita all???unit??. L???unit?? potrebbe disporre di pi?? di un cavo di alimentazione. Per disattivare la corrente elettrica dall???unit??, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione.

2 1

Avviso 10

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Importante:

Todas las declaraciones de precauci??n de esta :cit.Biblioteca del servidor Netfinity:ecit. empiezan con un n??mero. Dicho n??mero se emplea para establecer una referencia cruzada de una declaraci??n de precauci??n o peligro en ingl??s con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secci??n.

Por ejemplo, si una declaraci??n de peligro empieza con el n??mero 1, las traducciones de esta declaraci??n de precauci??n aparecen en esta secci??n bajo Declaraci??n 1.

Lea atentamente todas las declaraciones de precauci??n y peligro antes de llevar a cabo cualquier operaci??n.

Declaraci??n 1

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PELIGRO:

La corriente el??ctrica de los cables telef??nicos, de alimentaci??n y de comunicaciones es perjudicial.

Para evitar una descarga el??ctrica:

vNo conecte ni desconecte ning??n cable ni realice las operaciones de instalaci??n, mantenimiento o reconfiguraci??n de este producto durante una tormenta.

vConecte cada cable de alimentaci??n a una toma de alimentaci??n el??ctrica con conexi??n a tierra y cableado correctos.

vConecte a tomas de alimentaci??n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto.

vSi es posible, utilice una sola mano cuando conecte o desconecte los cables de sent.al.

vNo encienda nunca un equipo cuando haya riesgos de incendio, de inundaci??n o de da??os estructurales.

vDesconecte los cables de alimentaci??n, sistemas de telecomunicaciones, redes y m??dems conectados antes de abrir las cubiertas del dispositivo a menos que se indique lo contrario en los procedimientos de instalaci??n y configuraci??n.

vConecte y desconecte los cables tal como se describe en la tabla siguiente cuando desee realizar una operaci??n de instalaci??n, de traslado o de apertura de las cubiertas para este producto o para los dispositivos conectados.

Chapter 4. Related Service Information 223

Declaraci??n 2

PRECAUCI??N:

Cuando desee sustituir la bater??a de litio, utilice ??nicamente el n??mero de pieza 33F8354 de IBM o cualquier tipo de bater??a equivalente que recomiende el fabricante. Si el sistema tiene un m??dulo que contiene una bater??a de litio, sustit??yalo ??nicamente por el mismo tipo de m??dulo, que ha de estar creado por el mismo fabricante. La bater??a contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde.

No realice las acciones siguientes:

vArrojarla al agua o sumergirla

vCalentarla a una temperatura que supere los 100C (212F)

vRepararla o desmontarla

Despr??ndase de la bater??a siguiendo los requisitos que exija el reglamento o la legislaci??n local.

Declaraci??n 3

PRECAUCI??N:

Cuando instale productos l??ser (como, por ejemplo, CD-ROM, unidades DVD, dispositivos de fibra ??ptica o transmisores), tenga en cuenta las advertencias siguientes:

vNo retire las cubiertas. Si retira las cubiertas del producto l??ser, puede quedar expuesto a radiaci??n l??ser perjudicial. Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento.

vEl uso de controles o ajustes o la realizaci??n de procedimientos que no sean los que se han especificado aqu?? pueden dar como resultado una exposici??n perjudicial a las radiaciones.

PELIGRO:

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Algunos productos l??ser contienen un diodo de l??ser incorporado de Clase 3A o de Clase 3B. Tenga en cuenta la advertencia siguiente.

Cuando se abre, hay radiaci??n l??ser. No mire fijamente el rayo ni lleve a cabo ning??n examen directamente con instrumentos ??pticos; evite la exposici??n directa al rayo.

Declaraci??n 4

PRECAUCI??N:

Tome medidas de seguridad al levantar el producto.

Declaraci??n 5

PRECAUCI??N:

El bot??n de control de alimentaci??n del dispositivo y el interruptor de alimentaci??n de la fuente de alimentaci??n no apagan :erev refid=a. la corriente el??ctrica suministrada al dispositivo. Es posible tambi??n que el dispositivo tenga m??s de un cable de alimentaci??n. Para eliminar la corriente el??ctrica del dispositivo, aseg??rese de desconectar todos los cables de alimentaci??n de la

Chapter 4. Related Service Information 225

Send us your comments!

We want to know your opinion about this manual (part number 06P1504). Your input will help us to improve our publications.

Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA).

Name: _________________________________________

Phone number: __________________________________

1.Do you like this manual? h Yes h No

_________________________________________

2.What would you like to see added, changed, or deleted in this manual?

_________________________________________

3.What is your service experience level? h Less than five years

h More than five years

4.Which Servers do you service most?

_________________________________________

Thank you for your response!

Problem determination tips

Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions.

vMachine type and model

vProcessor or hard disk upgrades

Chapter 4. Related Service Information 227

vFailure symptom

???Do diagnostics fail?

???What, when, where, single, or multiple systems?

???Is the failure repeatable?

???Has this configuration ever worked?

???If it has been working, what changes were made prior to it failing?

???Is this the original reported failure?

vReference/Diagnostics version

???Type and version level

vHardware configuration

???Print (print screen) configuration currently in use

???BIOS level

vOperating system software

???Type and version level

Note: To eliminate confusion, identical systems are considered identical only if they:

1.Are the exact machine type and models

2.Have the same BIOS level

3.Have the same adapters/attachments in the same locations

4.Have the same address jumpers/terminators/cabling

5.Have the same software versions and levels

6.Have the same Reference/Diagnostics Diskette (version)

7.Have the same configuration options set in the system

8.Have the same setup for the operation system control files

Comparing the configuration and software set-up between ???working and non-working??? systems will often lead to problem resolution.

Notices

References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Subject to IBM???s valid intellectual property or other legally protectable rights, any functionally equivalent product, program, or service may be used instead of the IBM product, program, or service. The evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the responsibility of the user.

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Trademarks

The following items are trademarks of the IBM Corporation in the United States or other countries or both:

The following terms are trademarks of other companies:

MMX and Pentium are trademarks or registered trademarks of Intel Corporation.

UNIX is a trademark or registered trademark of The Open Group in the United States and other countries.

Windows NT is a trademark or registered trademark of Microsoft

Corporation.

Miscellaneous Information

Acronyms, Abbreviations, and Terms

Chapter 4. Related Service Information 229