HP_(Hewlett-Packard)_Webcam

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, Windows Server and Windows NT are U.S. registered trademarks of Microsoft Corporation.

Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Intended audience

This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.

Customer self repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

???Mandatory???Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

???Optional???Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, HP will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

R??paration par le client (CSR)

Les produits HP comportent de nombreuses pi??ces CSR (Customer Self Repair = r??paration par le client) afin de minimiser les d??lais de r??paration et faciliter le remplacement des pi??ces d??fectueuses. Si pendant la p??riode de diagnostic, HP (ou ses partenaires ou mainteneurs agr????s) d??termine que la r??paration peut ??tre effectu??e ?? l'aide d'une pi??ce CSR, HP vous l'envoie directement. Il existe deux cat??gories de pi??ces CSR:

Customer self repair 6

???Obligatoire - Pi??ces pour lesquelles la r??paration par le client est obligatoire. Si vous demandez ?? HP de remplacer ces pi??ces, les co??ts de d??placement et main d'??uvre du service vous seront factur??s.

???Facultatif - Pi??ces pour lesquelles la r??paration par le client est facultative. Ces pi??ces sont ??galement con??ues pour permettre au client d'effectuer lui-m??me la r??paration. Toutefois, si vous demandez ?? HP de remplacer ces pi??ces, l'intervention peut ou non vous ??tre factur??e, selon le type de garantie applicable ?? votre produit.

REMARQUE: Certaines pi??ces HP ne sont pas con??ues pour permettre au client d'effectuer lui-m??me la r??paration. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pi??ce soit effectu?? par un Mainteneur Agr????. Ces pi??ces sont identifi??es par la mention "Non" dans le Catalogue illustr??.

Les pi??ces CSR sont livr??es le jour ouvr?? suivant, dans la limite des stocks disponibles et selon votre situation g??ographique. Si votre situation g??ographique le permet et que vous demandez une livraison le jour m??me ou dans les 4 heures, celle-ci vous sera factur??e. Pour b??n??ficier d'une assistance t??l??phonique, appelez le Centre d'assistance technique HP. Dans les documents envoy??s avec la pi??ce de rechange CSR, HP pr??cise s'il est n??cessaire de lui retourner la pi??ce d??fectueuse. Si c'est le cas, vous devez le faire dans le d??lai indiqu??, g??n??ralement cinq (5) jours ouvr??s. La pi??ce et sa documentation doivent ??tre retourn??es dans l'emballage fourni. Si vous ne retournez pas la pi??ce d??fectueuse, HP se r??serve le droit de vous facturer les co??ts de remplacement. Dans le cas d'une pi??ce CSR, HP supporte l'ensemble des frais d'exp??dition et de retour, et d??termine la soci??t?? de courses ou le transporteur ?? utiliser.

Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agr??e local. Pour plus d'informations sur ce programme en Am??rique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair ).

Service de garantie "pi??ces seules"

Votre garantie limit??e HP peut inclure un service de garantie "pi??ces seules". Dans ce cas, les pi??ces de rechange fournies par HP ne sont pas factur??es.

Dans le cadre de ce service, la r??paration des pi??ces CSR par le client est obligatoire. Si vous demandez ?? HP de remplacer ces pi??ces, les co??ts de d??placement et main d'??uvre du service vous seront factur??s.

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit?? nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedir?? direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

???Obbligatorie ??? Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

???Opzionali ??? Parti la cui riparazione da parte del cliente ?? facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

Customer self repair 7

NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilit?? e alla localit?? geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore ?? offerta con un supplemento di costo solo in alcune zone. In caso di necessit?? si pu?? richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente pu?? comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).

Servizio di garanzia per i soli componenti

La garanzia limitata HP pu?? includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, HP fornir?? gratuitamente le parti di ricambio.

Per il servizio di garanzia per i soli componenti ?? obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovr?? sostenere le spese di spedizione e di manodopera per il servizio.

Customer Self Repair

HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und h??here Flexibilit??t beim Austausch defekter Bauteile zu erm??glichen. Wenn HP (oder ein HP Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

???Zwingend ??? Teile, f??r die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten f??r diesen Service berechnet.

???Optional ??? Teile, f??r die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch f??r Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m??chten, k??nnen bei diesem Service je nach den f??r Ihr Produkt vorgesehenen Garantiebedingungen zus??tzliche Kosten anfallen.

HINWEIS: Einige Teile sind nicht f??r Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erf??llen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit ???No??? bzw. ???Nein??? gekennzeichnet.

CSR-Teile werden abh??ngig von der Verf??gbarkeit und vom Lieferziel am folgenden Gesch??ftstag geliefert. F??r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf??gbar. Wenn Sie Hilfe ben??tigen, k??nnen Sie das HP technische Support Center

Customer self repair 8

anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR- Ersatzteil geliefert werden, k??nnen Sie entnehmen, ob das defekte Teil an HP zur??ckgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zur??ckzuschicken, m??ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von f??nf (5) Gesch??ftstagen. Das defekte Teil muss mit der zugeh??rigen Dokumentation in der Verpackung zur??ckgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zur??ckschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP f??r alle Kosten f??r die Lieferung und R??cksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen ??ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen ??ber das CSR-Programm in Nordamerika finden Sie auf der HP Website unter (http://www.hp.com/go/selfrepair ).

Parts-only Warranty Service (Garantieservice ausschlie??lich f??r Teile)

Ihre HP Garantie umfasst m??glicherweise einen Parts-only Warranty Service (Garantieservice ausschlie??lich f??r Teile). Gem???? den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur Verf??gung.

F??r den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten f??r diesen Service berechnet.

Reparaciones del propio cliente

Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparaci??n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagn??stico, HP (o los proveedores o socios de servicio de HP) identifica que una reparaci??n puede llevarse a cabo mediante el uso de un componente CSR, HP le enviar?? dicho componente directamente para que realice su sustituci??n. Los componentes CSR se clasifican en dos categor??as:

???Obligatorio: componentes para los que la reparaci??n por parte del usuario es obligatoria. Si solicita a HP que realice la sustituci??n de estos componentes, tendr?? que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

???Opcional: componentes para los que la reparaci??n por parte del usuario es opcional. Estos componentes tambi??n est??n dise??ados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustituci??n, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garant??a correspondiente al producto.

NOTA: Algunos componentes no est??n dise??ados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garant??a, HP pone como condici??n que un proveedor de servicios autorizado realice la sustituci??n de estos componentes. Dichos componentes se identifican con la palabra "No" en el cat??logo ilustrado de componentes.

Seg??n la disponibilidad y la situaci??n geogr??fica, los componentes CSR se enviar??n para que lleguen a su destino al siguiente d??a laborable. Si la situaci??n geogr??fica lo permite, se puede solicitar la entrega en el mismo d??a o en cuatro horas con un coste adicional. Si precisa asistencia t??cnica, puede llamar al

Customer self repair 9

Centro de asistencia t??cnica de HP y recibir?? ayuda telef??nica por parte de un t??cnico. Con el env??o de materiales para la sustituci??n de componentes CSR, HP especificar?? si los componentes defectuosos deber??n devolverse a HP. En aquellos casos en los que sea necesario devolver alg??n componente a HP, deber?? hacerlo en el periodo de tiempo especificado, normalmente cinco d??as laborables. Los componentes defectuosos deber??n devolverse con toda la documentaci??n relacionada y con el embalaje de env??o. Si no enviara el componente defectuoso requerido, HP podr?? cobrarle por el de sustituci??n. En el caso de todas sustituciones que lleve a cabo el cliente, HP se har?? cargo de todos los gastos de env??o y devoluci??n de componentes y escoger?? la empresa de transporte que se utilice para dicho servicio.

Para obtener m??s informaci??n acerca del programa de Reparaciones del propio cliente de HP, p??ngase en contacto con su proveedor de servicios local. Si est?? interesado en el programa para Norteam??rica, visite la p??gina web de HP siguiente (http://www.hp.com/go/selfrepair).

Servicio de garant??a exclusivo de componentes

La garant??a limitada de HP puede que incluya un servicio de garant??a exclusivo de componentes. Seg??n las condiciones de este servicio exclusivo de componentes, HP le facilitar?? los componentes de repuesto sin cargo adicional alguno.

Para este servicio de garant??a exclusivo de componentes, es obligatoria la sustituci??n de componentes por parte del usuario (CSR). Si solicita a HP que realice la sustituci??n de estos componentes, tendr?? que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Customer Self Repair

Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorie??n CSR-onderdelen:

???Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

???Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de ge??llustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde

Customer self repair 10

periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair ).

Garantieservice "Parts Only"

Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

Reparo feito pelo cliente

Os produtos da HP s??o projetados com muitas pe??as para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui????o de pe??as com defeito. Se, durante o per??odo de diagn??stico, a HP (ou fornecedores/parceiros de servi??o da HP) concluir que o reparo pode ser efetuado pelo uso de uma pe??a CSR, a pe??a de reposi????o ser?? enviada diretamente ao cliente. Existem duas categorias de pe??as CSR:

???Obrigat??ria ??? Pe??as cujo reparo feito pelo cliente ?? obrigat??rio. Se desejar que a HP substitua essas pe??as, ser??o cobradas as despesas de transporte e m??o-de-obra do servi??o.

???Opcional ??? Pe??as cujo reparo feito pelo cliente ?? opcional. Essas pe??as tamb??m s??o projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou n??o a cobran??a de taxa adicional, dependendo do tipo de servi??o de garantia destinado ao produto.

OBSERVA????O: Algumas pe??as da HP n??o s??o projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um t??cnico autorizado substitua a pe??a. Essas pe??as est??o identificadas com a marca "No" (N??o), no cat??logo de pe??as ilustrado.

Conforme a disponibilidade e o local geogr??fico, as pe??as CSR ser??o enviadas no primeiro dia ??til ap??s o pedido. Onde as condi????es geogr??ficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de aux??lio, entre em contato com o Centro de suporte t??cnico da HP para que um t??cnico o ajude por telefone. A HP especifica nos materiais fornecidos com a pe??a CSR de reposi????o se a pe??a com defeito deve ser devolvida ?? HP. Nos casos em que isso for necess??rio, ?? preciso enviar a pe??a com defeito ?? HP dentro do per??odo determinado, normalmente cinco (5) dias ??teis. A pe??a com defeito deve ser enviada com a documenta????o correspondente no material de transporte fornecido. Caso n??o o fa??a, a HP poder?? cobrar a reposi????o. Para as pe??as de reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolu????o da pe??a e determina a transportadora/servi??o postal a ser utilizado.

Para obter mais informa????es sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de servi??os local. Para o programa norte-americano, visite o site da HP (http://www.hp.com/go/selfrepair ).

Customer self repair 11

*Not shown

1Mandatory???Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

2Optional???Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

3No???Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

1Mandatory: Obligatoire???Pi??ces pour lesquelles la r??paration par le client est obligatoire. Si vous demandez ?? HP de remplacer ces pi??ces, les co??ts de d??placement et main d'??uvre du service vous seront factur??s.

2Optional: Facultatif???Pi??ces pour lesquelles la r??paration par le client est facultative. Ces pi??ces sont ??galement con??ues pour permettre au client d'effectuer lui-m??me la r??paration. Toutefois, si vous demandez ?? HP de remplacer ces pi??ces, l'intervention peut ou non vous ??tre factur??e, selon le type de garantie applicable ?? votre produit.

3No: Non???Certaines pi??ces HP ne sont pas con??ues pour permettre au client d'effectuer lui-m??me la r??paration. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pi??ce soit effectu?? par un Mainteneur Agr????. Ces pi??ces sont identifi??es par la mention ???Non??? dans le Catalogue illustr??.

1Mandatory: Obbligatorie???Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

2Optional: Opzionali???Parti la cui riparazione da parte del cliente ?? facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

3No: Non CSR???Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un ???No??? nel Catalogo illustrato dei componenti.

Illustrated parts catalog 18

1Mandatory: Zwingend???Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden m??ssen. Wenn Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten f??r diesen Service berechnet. 2Optional: Optional???Teile, f??r die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch f??r Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m??chten, k??nnen bei diesem Service je nach den f??r Ihr Produkt vorgesehenen Garantiebedingungen zus??tzliche Kosten anfallen.

3No: Kein???Einige Teile sind nicht f??r Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erf??llen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit ???No??? bzw. ???Nein??? gekennzeichnet.

1Mandatory: Obligatorio???componentes para los que la reparaci??n por parte del usuario es obligatoria. Si solicita a HP que realice la sustituci??n de estos componentes, tendr?? que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

2Optional: Opcional??? componentes para los que la reparaci??n por parte del usuario es opcional. Estos componentes tambi??n est??n dise??ados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustituci??n, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garant??a correspondiente al producto.

3No: No???Algunos componentes no est??n dise??ados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garant??a, HP pone como condici??n que un proveedor de servicios autorizado realice la sustituci??n de estos componentes. Dichos componentes se identifican con la palabra ???No??? en el cat??logo ilustrado de componentes.

1Mandatory: Verplicht???Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.

2Optional: Optioneel???Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product. 3No: Nee???Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de ge??llustreerde onderdelencatalogus aangemerkt met "Nee".

1Mandatory: Obrigat??ria???Pe??as cujo reparo feito pelo cliente ?? obrigat??rio. Se desejar que a HP substitua essas pe??as, ser??o cobradas as despesas de transporte e m??o-de-obra do servi??o.

2Optional: Opcional???Pe??as cujo reparo feito pelo cliente ?? opcional. Essas pe??as tamb??m s??o projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou n??o a cobran??a de taxa adicional, dependendo do tipo de servi??o de garantia destinado ao produto.

3No: Nenhuma???Algumas pe??as da HP n??o s??o projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um t??cnico autorizado substitua a pe??a. Essas pe??as est??o identificadas com a marca ???No??? (N??o), no cat??logo de pe??as ilustrado.

Illustrated parts catalog 19

* Not shown

???Do not mix single-, dual-, or quad-core processors, or processors with different cache sizes, speeds, or power consumption.

1Mandatory???Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

Illustrated parts catalog 25

1Mandatory: Verplicht???Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.

1Mandatory: Obrigat??ria???Pe??as cujo reparo feito pelo cliente ?? obrigat??rio. Se desejar que a HP substitua essas pe??as, ser??o cobradas as despesas de transporte e m??o-de-obra do servi??o.

Illustrated parts catalog 26

Removal and replacement procedures

Required tools

You need the following items for some procedures:

???T-10/T-15 Torx screwdriver (included with the server)

???Diagnostics Utility (included on the SmartStart CD-ROM)

Safety considerations

Before performing service procedures, review all the safety information.

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

???Avoid hand contact by transporting and storing products in static-safe containers.

???Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

???Place parts on a grounded surface before removing them from their containers.

???Avoid touching pins, leads, or circuitry.

???Always be properly grounded when touching a static-sensitive component or assembly.

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

Removal and replacement procedures 28

25-41 kg

55-91 lb

Rack warnings

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

???The leveling jacks are extended to the floor.

???The full weight of the rack rests on the leveling jacks.

???The stabilizing feet are attached to the rack if it is a single-rack installation.

???The racks are coupled together in multiple-rack installations.

???Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:

???At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.

???Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.

WARNING: To reduce the risk of personal injury or damage to the equipment, adequately stabilize the rack before extending a component outside the rack. Extend only one component at a time. A rack may become unstable if more than one component is extended.

WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately secured at the top and bottom to the building structure.

Removal and replacement procedures 29

Preparation procedures

To access some components and perform certain service procedures, you must perform one or more of the following procedures:

???Extend the server from the rack (on page 30).

If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

For more information about telco rack solutions, refer to the RackSolutions.com website (http://www.racksolutions.com/hp ).

???Power down the server (on page 31).

If you must remove a server from a rack or a non-hot-plug component from a server, power down the server.

???Remove the server from the rack (on page 31).

If the rack environment, cabling configuration, or the server location in the rack creates awkward conditions, remove the server from the rack.

Extend the server from the rack

IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access internal components.

1.Extend the server on the rack rails until the server rail-release latches engage.

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail- release latches and sliding the server into the rack. The sliding rails could pinch your fingers.

Removal and replacement procedures 30

2.After performing the installation or maintenance procedure, slide the server into the rack by pressing the server rail-release latches.

Power down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

1.Shut down the OS as directed by the OS documentation.

2.Press the Power On/Standby button to place the server in standby mode. When the server enters standby power mode, the system power LED changes to amber.

3.Disconnect the power cords.

The system is now without power.

Remove the server from the rack

To remove the server from an HP, telco, or third-party rack:

1.Power down the server (on page 31).

2.Disconnect the cabling.

Removal and replacement procedures 31

2.Lift up the front bezel and remove it from the chassis.

To replace the component, reverse the removal procedure.

Access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

To remove the component:

1.Power down the server (on page 31).

2.Extend or remove the server from the rack ("Extend the server from the rack " on page 30 , "Remove the server from the rack" on page 31).

3.Open the front bezel ("Front bezel" on page 32).

4.Using a T-10/T-15 Torx screwdriver, unlock the access panel locking latch.

5.Lift up on the hood latch handle and remove the access panel.

To replace the component, reverse the removal procedure.

Rack bezel

To remove the component:

1.Extend or remove the server from the rack ("Extend the server from the rack" on page 30, "Remove the server from the rack" on page 31).

2.Remove the access panel ("Access panel" on page 33).

Removal and replacement procedures 33

Rack rails

NOTE: This procedure applies to rack servers only.

To remove the component:

1.Power down the server (on page 31).

2.Remove the server from the rack (on page 31).

3.Pull the rack rail latch.

4.Slide the rail to the front of the server to release the rail.

5.Remove the rail.

6.Repeat the steps to remove the other rail.

To replace the component, reverse the removal procedure.

Power supply blank

CAUTION: Do not attempt to remove and replace a power supply as a hot-plug procedure unless both bays are populated with power supplies.

Removal and replacement procedures 36

To replace the component, reverse the removal procedure.

Hard drive

To remove the component:

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

1.Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 88 ).

2.Back up all server data on the hard drive.

3.Remove the hard drive.

To replace the component, reverse the removal procedure.

Hard drive cage and backplane

To remove the component:

1.Power down the server (on page 31).

2.Do one of the following:

o Open or remove the tower bezel, as needed ("Front bezel" on page 32). o Extend the server from the rack (on page 30).

3.Remove the access panel ("Access panel" on page 33 ).

4.Remove the rack bezel (rack servers only) ("Rack bezel" on page 33).

5.Remove all hard drives ("Hard drive" on page 39 ) and hard drive blanks ("Hard drive blank" on page 38).

6.Disconnect the 10-pin power cable from the drive cage backplane.

Removal and replacement procedures 39

9.Remove the SAS cage.

To replace the component, reverse the removal procedure.

System fans

The server supports redundant hot-plug fans to provide proper airflow to the system if a primary fan fails. In the standard, non-redundant, configuration, fans 1, 2, and 3 cool the server.

For the redundant configuration, fans 4, 5, and 6 are added to back up the primary fans. This configuration enables the server to continue operation in non-redundant mode, if a fan failure occurs. The following rules apply:

???If one fan fails in non-redundant mode, the server shuts down.

???If one fan fails in redundant mode, the server converts to non-redundant mode.

???If two fans fail in redundant mode, the server shuts down.

For more information, see "Fan locations (on page 90)."

All fans are identical. This procedure can be used for any of the six fan positions.

The server supports variable fan speeds. The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server.

The server shuts down in the following temperature-related scenarios:

???At POST:

o The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level. If the cautionary temperature level is still detected after 5 minutes, the BIOS performs an orderly shutdown and enters Standby mode.

o The BIOS performs an orderly shutdown if two or more fans have failed.

o The server performs an immediate shutdown if it detects a critical temperature level.

IMPORTANT: An immediate shutdown is a hardware-controlled function and it overrides any firmware or software actions.

Removal and replacement procedures 41

???In the operating system:

o The Health Driver performs an orderly shutdown if it detects a cautionary temperature level. If the server detects a critical temperature level before the orderly shutdown occurs, the server performs an immediate shutdown. Additionally, the Health Driver performs an orderly shutdown if more than one fan is failed or removed.

o When Thermal Shutdown is disabled in RBSU, the server performs an immediate shutdown if it detects a critical temperature level.

IMPORTANT: An immediate shutdown is a hardware-controlled function and it overrides any firmware or software actions.

To remove the component:

1.Extend the server from the rack (on page 30 ).

2.Remove the access panel ("Access panel" on page 33).

3.Remove the fan.

To replace the component, reverse the removal procedure.

Expansion slot cover

To remove the component:

1.Power down the server (on page 31).

2.Extend the server from the rack, if applicable ("Extend the server from the rack" on page 30).

3.Remove the access panel ("Access panel" on page 33 ).

4.Press the slot release lever and swing the slot release lever upward.

Removal and replacement procedures 42

5.Remove the expansion slot cover.

Retain the slot cover for future use.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.

To replace the component, reverse the removal procedure.

Expansion board

CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the expansion boards.

To remove the component:

1.Power down the server (on page 31).

2.Extend the server from the rack, if applicable ("Extend the server from the rack" on page 30 ).

3.Remove the access panel ("Access panel" on page 33 ).

4.Disconnect any cables attached to the expansion board.

Removal and replacement procedures 43

4.Remove the expansion slot cover ("Expansion slot cover" on page 42).

5.Remove any expansion board installed in the slot ("Expansion board" on page 43 ).

6.From the rear of the chassis, push up on the lever locking tab.

7.Pull the release lever forward to disengage the rear tabs from the chassis wall.

8.Remove the slot release lever.

To replace the component, reverse the removal procedure.

IMPORTANT: Be sure that the lever locking tab is locked into place. If the lever is not locked, it will not retain the expansion boards properly.

Processor air baffle

To remove the component:

1.Power down the server (on page 31).

2.Extend or remove the server from the rack ("Extend the server from the rack" on page 30 , "Remove the server from the rack" on page 31).

3.Remove the access panel ("Access panel" on page 33 ).

Removal and replacement procedures 45

4.Remove the processor air baffle.

To replace the component, reverse the removal procedure.

Center wall

To remove the component:

1.Power down the server (on page 31).

2.Extend or remove the server from the rack ("Extend the server from the rack" on page 30 , "Remove the server from the rack" on page 31).

3.Remove the access panel. ("Access panel" on page 33)

4.Remove the processor air baffle ("Processor air baffle" on page 45).

5.Remove the full-length expansion boards ("Expansion board" on page 43 ).

6.Lift the center wall retaining latch.

Removal and replacement procedures 46

NOTE: HP recommends that you remove all media blanks to facilitate drive installation.

Retain the blanks for future use.

To replace the component, reverse the removal procedure.

Half-height or full-height media devices

To remove the component:

1.Power down the server (on page 31).

2.Do one of the following:

o Unlock and remove the bezel ("Front bezel" on page 32 ). o Extend the server from the rack (on page 30).

3.Remove the access panel ("Access panel" on page 33).

4.Slide the media latch to release the drive and extend the drive from the bay to access the cabling.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

5.Disconnect the data and power cables from the device.

6.Remove the half-height or full-height drive.

To replace the component, reverse the removal procedure.

Systems Insight Display

To remove the component:

1.Power down the server (on page 31).

2.Do one of the following:

Removal and replacement procedures 48

o Unlock and remove the bezel ("Front bezel" on page 32).

o Extend the server from the rack (on page 30 ).

3.Remove the access panel ("Access panel" on page 33 ).

4.Press the HP Systems Insight Display ejector button to extend the HP Systems Insight Display.

5.Disconnect the Systems Insight Display cable from the system board ("System board components" on page 84).

6.Remove two T-10 screws on the side of the Systems Insight Display.

7.Remove the Systems Insight Display.

To replace the component, reverse the removal procedure.

Memory boards and FBDIMMs

The server utilizes two memory boards. Each memory board consists of eight slots, numbered sequentially. The paired banks are identified by the letters A through D. Each memory board supports 2x1 interleaving.

Removal and replacement procedures 49

For maximum performance, HP recommends that both memory boards be populated with the same total amount of memory to support 4x1 interleaving across both memory branches.

Observe the following warnings when performing a replacement procedure:

WARNING: Always comply with all electrostatic and thermal guidelines to prevent bodily injury and ensure a properly functioning system when performing hot-plug operations.

WARNING: To prevent personal injury from hazardous energy:

???Remove watches, rings, or other metal objects.

???Use tools with insulated handles.

???Do not place tools or metal parts on top of batteries.

Memory board

To remove the component:

1.Power down the server (on page 31).

2.Do one of the following:

o Open or remove the tower bezel, as needed ("Front bezel" on page 32). o Extend the server from the rack (on page 30).

3.Remove the access panel ("Access panel" on page 33 ).

4.Remove the processor air baffle ("Processor air baffle" on page 45 ).

5.Remove the memory board and place it on a flat surface.

To replace the component, reverse the removal procedure.

FBDIMM

To remove the component:

1.Power down the server (on page 31 ).

Removal and replacement procedures 50

2.Do one of the following:

o Open or remove the tower bezel, as needed ("Front bezel" on page 32 ). o Extend the server from the rack (on page 30).

3.Remove the access panel ("Access panel" on page 33).

4.Remove the processor air baffle ("Processor air baffle" on page 45).

5.Remove a memory board ("Memory board" on page 50).

6.Remove the FBDIMM.

To replace the component, reverse the removal procedure.

Processor

CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. Refer to the label on the processor heatsink for a description of the processor.

CAUTION: Be sure that you have the current version of the system ROM. Failure to flash the ROM with the correct version before installing or replacing the processor causes system failure. For the most current version of the ROM, go to the HP website (http://www.hp.com/support).

CAUTION: To avoid damage to the system board:

???Do not touch the processor socket contacts.

???Always install the processor socket cover after removing the processor from the socket.

???Do not tilt or slide the processor when lowering the processor into the socket.

CAUTION: To avoid damage to the processor:

???Handle the processor only by the edges.

???Do not touch the bottom of the processor, especially the contact area.

Removal and replacement procedures 51

IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the server does not power up.

To remove the component:

1.Power down the server (on page 31).

2.Do one of the following:

o Unlock and remove the bezel ("Front bezel" on page 32). o Extend the server from the rack (on page 30).

3.Remove the access panel ("Access panel" on page 33).

4.Remove the processor air baffle ("Processor air baffle" on page 45).

5.Open the heatsink retaining latches.

6.Remove the heatsink.

7.Open the processor retaining latch and the processor socket retaining bracket.

Removal and replacement procedures 52

8.Close the heatsink retaining latches.

9.Install the processor air baffle.

10.Install the access panel.

11.Do one of the following:

o Install and lock the bezel.

o Slide the server back into the rack.

12.Power up the server.

Heatsink

To remove the component:

1.Power down the server (on page 31).

2.Do one of the following:

o Unlock and remove the bezel ("Front bezel" on page 32 ). o Extend the server from the rack (on page 30 ).

3.Remove the access panel ("Access panel" on page 33 ).

4.Remove the processor air baffle ("Processor air baffle" on page 45 ).

5.Open the heatsink retaining latches.

Removal and replacement procedures 56

4.Close the heatsink retaining latches.

5.Install the processor air baffle.

6.Install the access panel.

7.Do one of the following:

o Install and lock the bezel.

o Slide the server back into the rack.

8.Power up the server.

PPM

To remove the component:

1.Power down the server (on page 31 ).

2.Do one of the following:

o Unlock and remove the bezel ("Front bezel" on page 32 ). o Extend the server from the rack (on page 30 ).

3.Remove the access panel ("Access panel" on page 33).

4.Remove the processor air baffle ("Processor air baffle" on page 45).

Removal and replacement procedures 58

5.Remove the PPM.

NOTE: The appearance of compatible PPMs may vary.

To replace the component, reverse the removal procedure.

CAUTION: Only install a PPM if the processor is installed. Both the PPM and the processor must be installed together, otherwise the system does not boot.

IMPORTANT: PPMs do not seat if turned the wrong way.

Power supply backplane

To remove the component:

1.Power down the server (on page 31 ).

2.Remove all hot-plug power supplies ("Hot-plug power supply" on page 37).

3.Do one of the following:

o Unlock and remove the bezel ("Front bezel" on page 32). o Extend the server from the rack (on page 30 ).

4.Remove the access panel ("Access panel" on page 33 ).

5.Remove all expansion boards ("Expansion board" on page 43).

6.Remove the processor air baffle ("Processor air baffle" on page 45).

7.Remove the center wall ("Center wall" on page 46 ).

Removal and replacement procedures 59

8.Disconnect the signal cable from the power supply backplane.

9.Disconnect all cables from the system board, as necessary, to access the power supply backplane.

10.Remove the power supply backplane.

To replace the component, reverse the removal procedure.

IMPORTANT: Be sure to align the two retaining guides on the chassis with the holes on the power supply backplane when replacing it.

Video connector

To remove the component:

1.Power down the server (on page 31).

2.Do one of the following:

o Unlock and remove the bezel ("Front bezel" on page 32 ).

Removal and replacement procedures 60

o Extend the server from the rack (on page 30 ).

3.Remove the access panel ("Access panel" on page 33 ).

4.Remove all expansion boards ("Expansion board" on page 43 ).

5.Remove the processor air baffle ("Processor air baffle" on page 45 ).

6.Remove the center wall ("Center wall" on page 46 ).

7.Remove the memory board ("Memory board" on page 50).

8.Disconnect the cable from the internal video connector on the system board.

9.Extend or remove the media bay spacer from the chassis.

10.Remove the video connector.

11.Remove the cable from the clip on the media bay spacer.

To replace the component, reverse the removal procedure.

Removal and replacement procedures 61

BBWC battery pack

CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.

CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.

To remove the component:

1.Power down the server (on page 31).

2.Do one of the following:

o Unlock and remove the bezel ("Front bezel" on page 32 ). o Extend the server from the rack (on page 30).

3.Remove the access panel ("Access panel" on page 33).

4.Disconnect the cable from the cache module only if the battery pack is not being used to recover data from the server or transfer data to another server.

Removal and replacement procedures 62

5.Remove the battery pack.

To replace the component, reverse the removal procedure.

System board

IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU.

To remove the component:

1.Power down the server (on page 31).

2.Do one of the following:

o Unlock and remove the bezel ("Front bezel" on page 32). o Extend the server from the rack (on page 30).

3.Remove the access panel ("Access panel" on page 33).

4.Remove all expansion boards ("Expansion board" on page 43).

5.Remove the processor air baffle ("Processor air baffle" on page 45).

6.Remove the center wall ("Center wall" on page 46).

7.Remove the memory board ("Memory board" on page 50).

8.Remove the PPM ("PPM" on page 58).

9.Disconnect all cables attached to the system board.

10.Remove the heatsink ("Heatsink" on page 56).

Removal and replacement procedures 63

11. Open the processor retaining latch and the processor socket retaining bracket.

12. Using your fingers, remove the processor from the failed system board.

CAUTION: To avoid damage to the system board:

???Do not touch the processor socket contacts.

???Always install the processor socket cover after removing the processor from the socket.

???Do not tilt or slide the processor when lowering the processor into the socket.

CAUTION: To avoid damage to the processor:

???Handle the processor only by the edges.

???Do not touch the bottom of the processor, especially the contact area.

13.Loosen the two thumbscrews securing the system board to the chassis.

14.Slide the system board toward the front of the chassis to release it from the two retaining guides.

Removal and replacement procedures 64

5.Close the processor retaining latch and the processor socket retaining bracket.

6.Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing.

7.Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution.

CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed.

8.Install the heatsink ("Heatsink" on page 56).

IMPORTANT: To ensure proper cooling, be sure the processor air baffle is installed at all times (if applicable).

9.Install all other components removed.

10.Power up the server.

Removal and replacement procedures 67

After you replace the system board, you must re-enter the server serial number and the product ID.

1.During the server startup sequence, press the F9 key to access RBSU.

2.Select the System Options menu.

3.Select Serial Number. The following warning is displayed:

WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis.

4.Press the Enter key to clear the warning.

5.Enter the serial number and press the Enter key.

6.Select Product ID.

7.Enter the product ID and press the Enter key.

8.Press the Esc key to close the menu.

9.Press the Esc key to exit RBSU.

Press the F10 key to confirm exiting RBSU. The server will automatically reboot.

Battery

If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

???Do not attempt to recharge the battery.

???Do not expose the battery to temperatures higher than 60??C (140??F).

???Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

???Replace only with the spare designated for this product.

To remove the component:

1.Power down the server (on page 31).

2.Do one of the following:

o Open or remove the tower bezel, as needed ("Front bezel" on page 32). o Extend the server from the rack (on page 30 ).

3.Remove the access panel ("Access panel" on page 33 ).

4.Remove the processor air baffle ("Processor air baffle" on page 45).

Removal and replacement procedures 68

Cabling

Cabling overview

This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance.

For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms).

CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

Diskette drive cabling

SAS cabling

NOTE: The center wall is removed for illustration purposes only.

???SAS data cabling

IMPORTANT: When installing a x3/x1 SAS cable, HP recommends that the x3 part of the x3/x1 cable be linked to the SAS hard drive backplane connector that corresponds to hard drive slots 1 to 4. In this setup, hard drive slot 1 will not be available, but since hard drive slots 2 to 4 will be connected, one continuous volume can be created.

Cabling 70

Diagnostic tools

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem- specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language:

???English (http://www.hp.com/support/ProLiant_TSG_en)

???French (http://www.hp.com/support/ProLiant_TSG_fr)

???Italian (http://www.hp.com/support/ProLiant_TSG_it)

???Spanish (http://www.hp.com/support/ProLiant_TSG_sp)

???German (http://www.hp.com/support/ProLiant_TSG_gr)

???Dutch (http://www.hp.com/support/ProLiant_TSG_nl )

???Japanese (http://www.hp.com/support/ProLiant_TSG_jp)

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).

Diagnostic tools 75

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

???From within HP SIM ("HP Systems Insight Manager" on page 75)

???From within Survey Utility

???From within operating system-specific IML viewers o For NetWare: IML Viewer

o For Windows??: IML Viewer

o For Linux: IML Viewer Application

???From within the iLO 2 user interface

???From within HP Insight Diagnostics (on page 79)

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

HP Integrated Lights Out 2 technology

The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.

Using iLO 2, you can:

???Remotely power up, power down, or reboot the host server.

???Send alerts from iLO 2 regardless of the state of the host server.

???Access advanced troubleshooting features through the iLO 2 interface.

???Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.

For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out ).

Option ROM Configuration for Arrays

NOTE: ORCA is supported with the use of an optional HP Array Controller.

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign RAID levels, and establish online spare configurations.

The utility provides support for the following functions:

???Configuring one or more logical drives using physical drives on one or more SCSI buses

???Viewing the current logical drive configuration

Diagnostic tools 76

???Deleting a logical drive configuration

If you do not use the utility, ORCA will default to the standard configuration.

For more information regarding array controller configuration, refer to the controller user guide.

For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD.

ProLiant Essentials Rapid Deployment Pack

The RDP is an integrated HP and Altiris solution that automates the process of deploying and provisioning server software. Refer to the RDP website (http://www.hp.com/servers/rdp ).

HP ROM-Based Setup Utility

RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following:

???Configuring system devices and installed options

???Enabling and disabling system features

???Displaying system information

???Selecting the primary boot controller

???Configuring memory options

???Language selection

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation ).

ROMPaq utility

The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.

For more information about the ROMPaq utility, see the HP website (http://www.hp.com/go/support).

System Online ROM flash component utility

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:

???Works offline and online

???Supports Microsoft?? Windows NT??, Windows?? 2000, Windows Server?? 2003, Novell Netware, and Linux operating systems

Diagnostic tools 77

IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, see the HP website (http://www.hp.com/support).

???Integrates with other software maintenance, deployment, and operating system tools

???Automatically checks for hardware, firmware, and operating system dependencies, and installs only the correct ROM upgrades required by each target server

To download the tool and for more information, see the HP website (http://www.hp.com/support).

SmartStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities, including:

???Configuring hardware using embedded configuration utilities, such as RBSU and ORCA

???Preparing the system for installing "off-the-shelf" versions of leading operating system software

???Installing optimized server drivers, management agents, and utilities automatically with every assisted installation

???Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 79)

???Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.

???Enabling access to the Array Configuration Utility, Array Diagnostic Utility, and Erase Utility

SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://h18013.www1.hp.com/products/servers/management/smartstart/index.html ).

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.

Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner.

For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit).

Diagnostic tools 78

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft?? Windows?? and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).

Diagnostic tools 79

Acronyms and abbreviations

ABEND

abnormal end

ASR

Automatic Server Recovery

BBWC

battery-backed write cache

BIOS

Basic Input/Output System

DDR

double data rate

DIMM

dual inline memory module

FBDIMM

fully buffered DIMM

IDE

integrated device electronics

iLO 2

Integrated Lights-Out 2

IML

Integrated Management Log

LED

light-emitting diode

NIC

network interface controller

Acronyms and abbreviations 97

NMI

non-maskable interrupt

NVRAM

non-volatile memory

ORCA

Option ROM Configuration for Arrays

PCI Express

Peripheral Component Interconnect Express

PCI-X

peripheral component interconnect extended

POST

Power-On Self Test

PPM

processor power module

RAID

redundant array of inexpensive (or independent) disks

RBSU

ROM-Based Setup Utility

RDP

Rapid Deployment Pack

ROM

read-only memory

SAS

serial attached SCSI

SATA

serial ATA

SCSI

small computer system interface

Acronyms and abbreviations 98

Index

AC power supply 83 access panel 33

air baffle 30, 45

ASR (Automatic Server Recovery) 75 Automatic Server Recovery (ASR) 75 Autorun menu 78

battery 84

battery-backed write cache (BBWC) 73 battery-backed write cache cabling 73 BIOS upgrade 77

buttons 80

DC power supply 82, 83, 84 diagnostic tools 75, 77, 78, 79 diagnostics utility 79

diskette drive 70, 94 drive LEDs 88

electrostatic discharge 28 environmental specifications 93

expansion board 43 expansion slot covers 42, 44 expansion slots 42, 44 external health LED 81

LED, system power 31

LEDs 80

LEDs, hard drive 87, 88

Index 100

LEDs, power supply 90

LEDs, Systems Insight Display 91

management tools 75 mechanical components 17 media drive 48

media drive blank 47 memory boards 50 memory slots 84, 89

network connector LEDs 83 NIC LEDs 81, 91

Online ROM Flash Component Utility 77

ORCA (Option ROM Configuration for Arrays) 76 overtemperature LED 91

power supply signal connector 84, 90, 91 powering down 31

PPM failure LEDs 91 PPM slots 84

preparation procedures 30 processor failure LEDs 90, 91 processors 84

rack bezel 33 rails, removing 36

RBSU (ROM-Based Setup Utility) 77 rear panel components 82

rear panel LEDs 83

remote management connector 84 removal and replacement procedures 28 requirements, power 94

RJ-45 network connector LEDs 83 ROM, updating 77

ROM-Based Setup Utility (RBSU) 77 ROMPaq utility 77

safety considerations 28 SAS backplane 39

SAS cabling 70

SAS drive numbers 87, 88 SAS drives 87, 88

SAS hard drive 88 SATA hard drive 88

SATA hard drive LEDs 87, 88 scripted installation 78

slot release levers 44 SmartStart autorun menu 78 SmartStart Scripting Toolkit 78 SmartStart, overview 78 spare part numbers 17, 21 specifications 93 specifications, server 93, 94 static electricity 28

storage system, cabling 74 support packs 78

switches 85

symbols on equipment 28 system board components 84 system board LEDs 91 system components 21

system maintenance switch 84, 85

System Online ROM flash component utility 77 system power connector 84

system power LED 31, 81 Systems Insight Display 91 Systems Insight Manager 75

telco racks 30

temperature, overtemperature LED 91 tools 28, 75

Torx screwdriver 28 tower cover, removing 35

UID LED 81, 83

Index 101