Dell_Server

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better user of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Information in this publication is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell???, the DELL logo, and PowerEdge??? are trademarks of Dell Inc. AMD?? is a registered trademark of Advanced Micro Devices, Inc.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Regulatory Model B03S

Front-Panel Features and Indicators

Figure 1-1. Front Panel???3.5??? Hard Drives With Four System Boards

Figure 1-2. Front Panel???3.5??? Hard Drives With Two System Boards

Figure 1-3. Front Panel??? 2.5??? Hard Drives With Four System Boards

12 | About Your System

Figure 1-4. Front Panel???2.5??? Hard Drives With Two System Boards

1,3,7,9 Power-on indicator/ power button (system boards 1,2,4,3)

The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.

NOTE: When powering on the system, the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

NOTE: To force an ungraceful shutdown, press and hold the power button for 5 seconds.

About Your System | 13

NOTE: When powering on the system, the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

NOTE: To force an ungraceful shutdown, press and hold the power button for five seconds.

About Your System | 19

Figure 1-10. NIC Indicators (Management Port)

Power and System Board Indicator Codes

The LEDs on the system front panel and back panel display status codes during system startup. For location of the LEDs on the front panel, see Figure 1-1 for 3.5??? hard drive and Figure 1-3 for 2.5??? hard drive systems. For location of the LEDs on the back panel, see Figure 1-6.

Table 1-2 lists the status associated with the status codes.

About Your System | 21

Post Error Code

Collecting System Event Log (SEL) for Investigation

Whenever possible, the BIOS will output the current boot progress codes on the video screen. Progress codes are 32-bit quantities plus optional data. The 32-bit numbers include class, subclass, and operation information. The class and subclass fields point to the type of hardware that is being initialized. The operation field represents the specific initialization activity. Based on the data bit availability to display progress codes, a progress code can be customized to fit the data width. The higher the data bit, the higher the granularity of information that can be sent on the progress port. The progress codes may be reported by the system BIOS or option ROMs.

The Response section in the following table is divided into 3 types:

1Warning or Not an error ??? The message is displayed on the screen. An error record is logged to the SEL. The system will continue booting with a degraded state. The user may want to replace the erroneous unit.

2Pause ??? The message is displayed on the screen, an error is logged to the SEL, and user input is required to continue. The user can take immediate corrective action or choose to continue booting.

3Halt ??? The message is displayed on the screen, an error is logged to the SEL, and the system cannot boot unless the error is resolved. The user needs to replace the faulty part and restart the system.

24 | About Your System

Other Information You May Need

WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document.

The Getting Started Guide provides an overview of rack installation, system features, setting up your system, and technical specifications.

NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents.

28 | About Your System

Using the System Setup Program

Start Menu

The system employs the latest AMI CMOS BIOS, which is stored in Flash memory. The Flash memory supports the Plug and Play specification, and contains a System Setup program, the Power On Self Test (POST) routine, and the PCI auto-configuration utility.

This system board supports system BIOS shadowing, enabling the BIOS to execute from 64-bit onboard write-protected DRAM.

This Setup utility should be executed under the following conditions:

???When changing the system configuration, configure items such as:

??? Hard drives, diskette drives, and peripherals

??? Password protection from unauthorized use

??? Power management features

???When a configuration error is detected by the system and you are prompted to make changes to the Setup utility

???When redefining the communication ports to prevent any conflicts.

???When changing the password or making other changes to the security setup.

NOTE: Only items in brackets [ ] can be modified. Items that are not in brackets are display only.

30 | Using the System Setup Program

System Setup Options at Boot

Console Redirection

The console redirection allows a remote user to diagnose and fix problems on a server, which has not successfully booted the OS. The centerpiece of the console redirection is the BIOS Console. The BIOS Console is a Flash ROM-resident utility that redirects input and output over a serial or modem connection.

The BIOS supports console redirection to a serial port. If serial port based headless server support is provided by the system, the system must provide support for redirection of all BIOS driven console I/O to the serial port. The driver for the serial console must be capable of supporting the functionality documented in the ANSI Terminal Definition.

Using the System Setup Program | 31

NOTE: The options for the System Setup program change based on the system configuration.

NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable.

BIOS Firmware

System Firmware

Product Information

Processor

Using the System Setup Program | 33

System Memory

Advanced Menu

This option displays a table of items that defines advanced information about your system.

CAUTION: Making incorrect settings to items on these pages may cause the system to malfunction. Unless you have experience adjusting these items, we recommend that you leave these settings at the default values. If making settings to items on these pages causes your system to malfunction or prevents the system from booting, open BIOS and choose Load Optimal Defaults in the Exit menu to boot up normally.

34 | Using the System Setup Program

PCI Configuration

Scroll to this item and press Enter to view the following screen:

NIC2-82576EB (Enable without PXE default)

Selects this item to enable or disable onboard NIC2 controller and PXE support.

This item only can be seen if ???iSCSI Remote Boot??? is Disabled.

Using the System Setup Program | 43

Installing System Components

Safety Instructions

WARNING: Working on systems that are still connected to a power supply can be extremely dangerous.

CAUTION: System components and electronic circuit boards can be damaged by discharge of static electricity.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

To avoid injury to yourself or damage to your system, follow these guidelines:

???Always disconnect the system from the power outlet whenever you are working inside the system.

???If possible, wear a grounded wrist strap when you are working inside the system. Alternatively, discharge any static electricity by touching the bare metal chassis of the system case, or the bare metal body of any other grounded appliance.

???Hold electronic circuit boards by the edges only. Do not touch the components on the board unless it is necessary to do so. Do not flex or stress the circuit board.

???Leave all components inside the static-proof packaging until you are ready to use the component for the installation.

Recommended Tools

???Phillips screwdriver

???Flat-tipped screwdriver

???Set of jewelers screwdrivers

58 | Installing System Components

Inside the System

CAUTION: This system must be operated with the system cover installed to ensure proper cooling.

NOTE: The illustration in this section shows a system with 3.5-inch hard drives.

Figure 3-1. Inside the System

Installing System Components | 59

Hard Drives

The installation and removal procedures for the 3.5-inch hard drive and the 2.5-inch hard drive are similar. Following is an example showing the replacement procedure of a 3.5-inch hard drive.

Removing a Hard-Drive Blank

CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.

NOTE: This section is applicable to systems with hot-swappable hard drives only.

1Turn the lock lever counterclockwise until it points to the unlock symbol.

2Slide the release button to open the release handle. See Figure 3-2.

3Using the release handle, pull the hard-drive blank out of the hard- drive bay.

Figure 3-2. Removing or Installing a Hard-Drive Blank

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Installing a Hard-Drive Blank

1With the lever on the hard-drive blank open, slide the hard-drive blank into the drive bay until the hard-drive blank makes contact with the backplane. See Figure 3-2.

2Close the release handle to lock the hard drive blank in place.

3Turn the lock lever clockwise to the lock symbol. See Figure 3-2.

Removing a Hard-Drive Carrier

1Turn the lock lever counterclockwise until it points to the unlock symbol.

2Slide the release button to open the release handle. See Figure 3-3.

3Using the release handle, pull the hard-drive carrier out of the hard- drive bay.

CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.

Installing System Components | 61

Figure 3-3. Removing and Installing a Hard-Drive Carrier

Installing a Hard-Drive Carrier

1With the lever on the hard-drive carrier open, slide the hard-drive carrier into the drive bay until the hard-drive carrier makes contact with the backplane. See Figure 3-3.

2Close the release handle to lock the hard drive in place.

3Turn the lock lever clockwise to the lock symbol. See Figure 3-3.

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Removing a Hard Drive From a Hard-Drive Carrier

CAUTION: Combining SATA and SAS hard drives in the same system configuration is not supported.

CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane.

CAUTION: When installing a hard-drive carrier, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.

CAUTION: To prevent data loss, ensure that your operating system

supports hot-swappable drive installation. See the documentation supplied with the operating system.

1Remove the four screws. See Figure 3-4.

2Lift the hard drive out of the hard-drive carrier.

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Figure 3-4. Removing and Installing a Hard Drive from the Hard-Drive Carrier

Installing a Hard Drive into a Hard-Drive Carrier

1Place the hard drive into the hard-drive carrier. See Figure 3-4.

2Secure the hard drive to the hard-drive carrier with four screws. See Figure 3-4.

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Power Supplies

NOTE: The following table lists the maximum supported configuration where power supply redundancy is guaranteed.

NOTE: Configurations higher than indicated in the table may change the power supply mode to non-redundant. In non-redundant mode if the power requirement exceeds the installed system power capacity, the BIOS will throttle the CPUs. Also, if CPU Power Capping is enabled, then CPU throttling occurs on configurations that exceed the cap value.

Table 3-1. PSU and System Board Support Matrix

Installing System Components | 65

Recommended Configuration

Memory - 4G, 1333, 2Rx4X72, 8, 240

HDD - 600G, SAS6, 15K, 3.5, SGT

Full Configuration

This includes full quantity of processors (95W), memory (4G, 1333, 2R) and HDD (600G, SAS6, 15K, 3.5).

Removing a Power Supply

CAUTION: The System requires one power supply to operate normally.

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Disconnect the power cable from the power source and the power supply.

3Press the release lever and using the handle, slide the power supply out of the system. See Figure 3-5.

NOTE: Removing the power supply may require considerable force.

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Figure 3-5. Removing and Installing a Power Supply

Installing a Power Supply

CAUTION: The System requires one power supply to operate normally.

1Verify that both power supplies are of the same type and have the same maximum output power.

NOTE: The maximum output power is printed on the power supply label.

2Slide the new power supply into the chassis until the power supply is fully seated and the release lever snaps into place. See Figure 3-5.

3Connect the power cable to the power supply and plug the cable into a

Installing System Components | 67

power outlet.

NOTE: When installing a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status.

System-Board Assembly

Removing a System-Board Assembly

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Disconnect all the external cables from the system board.

3Remove the screw that secures the retaining latch. See Figure 3-6.

4Press the retaining latch and using the handle, slide the system-board assembly out of the chassis. See Figure 3-6.

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Figure 3-6. Removing and Installing a System-Board Assembly

Installing a System-Board Assembly

1Slide the system-board assembly into the chassis until it snaps into place. See Figure 3-6.

2Reconnect all the external cables to the system board.

3Replace the screw that secures the retaining latch. See Figure 3-6.

4Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Installing System Components | 69

Heat Sinks

Removing the Heat Sink

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove the system-board assembly. See ???Removing a System-Board Assembly" on page 68.

WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it.

CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

3Using a Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-7.

Wait for 30 seconds for the heat sink to loosen from the processor.

4Remove the other three heat-sink retention screws.

5Gently lift the heat sink off the processor and set the heat sink aside with thermal grease side facing up.

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Figure 3-7. Removing and Installing the Heat Sink

Installing the Heat Sink

1Using a clean lint-free cloth, remove the thermal grease from the heat sink.

2Apply new thermal grease evenly to the center of the top of the new processor.

CAUTION: Using excess thermal grease can cause grease to contact the processor shield, which can cause contamination of the processor socket.

3Place the heat sink on the processor. See Figure 3-7.

4Using a Phillips screwdriver, tighten the four heat-sink retention screws.

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5Replace the system-board assembly. See "Installing a System-Board Assembly" on page 69.

6Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Processors

Removing a Processor

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

3Remove the heat sink, see "Removing the Heat Sink" on page 70.

CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.

4Position your thumb firmly over the processor socket-release lever and release the lever from the locked position. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-8.

5Rotate the processor shield upward and out of the way. See Figure 3-8.

6Lift the processor out of the socket and leave the socket-release lever up so that the socket is ready for the new processor.

CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.

72 | Installing System Components

Figure 3-8. Removing and Installing a Processor

Installing a Processor

NOTE: When installing only one processor, the processor must be installed in the processor0 (for the socket location, see ???System Board Connectors??? on page 147).

NOTE: If you are upgrading your processors, prior to upgrading your system, download and install the latest system BIOS version from support.dell.com. Follow the instructions included in the file download to install the update on your system.

Installing System Components | 73

1Unpack the processor if it has not been used previously.

If the processor has already been used, remove any thermal grease from the top of the processor using a lint-free cloth.

2Align the processor with the socket keys on the ZIF socket. See Figure 3-8.

CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor. Be careful not to bend the pins in the ZIF socket.

3With the release lever on the processor socket in the open position, align the processor with the socket keys and set the processor lightly in the socket. See Figure 3-8.

CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.

4Close the processor shield.

5Rotate the socket release lever down until it snaps into place.

6Using a clean lint-free cloth, remove the thermal grease from the heat sink.

7Apply thermal grease evenly to the center of the top of the new processor.

CAUTION: Using excess thermal grease can cause grease to contact the processor shield, which can cause contamination of the processor socket.

8Place the heat sink on the processor. See Figure 3-7.

9Using a Phillips screwdriver, tighten the heat-sink retention screws. See Figure 3-7.

10Replace the system-board assembly. See "Installing a System-Board Assembly" on page 69.

11Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

12Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration. See "System Setup Options at Boot" on page 31.

74 | Installing System Components

Expansion-Card Assembly and Expansion Card

Removing the Expansion Card

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

3Remove the four screws that secure the expansion-card assembly. See Figure 3-9.

4Lift the expansion-card assembly out of the system-board assembly. See Figure 3-9.

Installing System Components | 75

6Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector.

7If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening, and close the expansion-card

latch.

NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

Installing the Expansion Card

CAUTION: Expansion cards can only be installed in the slots on the expansion- card riser. Do not attempt to install expansion cards directly into the riser connector on the system board.

1Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card.

2Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

3Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

4Remove the four screws that secure the expansion-card assembly.

5Lift the expansion-card assembly away from the system-board assembly.

6Remove the screw securing the filler bracket.

Installing System Components | 77

7Grasp the filler bracket by its edges, and carefully remove it from the expansion-card connector.

NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-cards slots to maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

8Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansion- card assembly.

9Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.

10Replace the screw securing the expansion card.

11Place the expansion-card assembly into the system-board assembly.

12Replace the four screws that secure the expansion-card assembly.

13Replace the system-board assembly. See "Installing a System-Board Assembly" on page 69.

14Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Expansion-Card Connector

Removing the Expansion-Card Connector

78 | Installing System Components

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

3Remove the expansion card. See "Removing the Expansion Card" on page 75.

4Remove the two screws securing the expansion-card connector to the expansion-card bracket. See Figure 3-11.

5Pull the expansion-card connector away from the expansion-card racket. See Figure 3-11.

Figure 3-11. Removing and Installing the Expansion-Card Connector

Installing System Components | 79

Installing the Expansion-Card Connector

1Place the expansion-card connector into the expansion-card bracket. See Figure 3-11.

2Replace the two screws securing the expansion-card connector to the expansion-card bracket. See Figure 3-11.

3Install the expansion card. See "Installing the Expansion Card" on page 77.

4Replace the system-board assembly. See "Installing a System-Board Assembly" on page 69.

5Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Daughter Card

Removing the SAS Daughter Card

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

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3Disconnect all the cables from the daughter card.

4Remove the three screws that secure the daughter card. See Figure 3- 12.

5Lift the daughter card out of the system-board assembly. See Figure 3- 12.

Figure 3-12. Removing and Installing the SAS Daughter Card

Installing the SAS Daughter Card

1Place the daughter card on the system-board assembly. See Figure 3-12 and Figure 5-10.

2Replace the three screws that secure the daughter card. See Figure 3-12.

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3Reconnect all the cables to the daughter card.

4Replace the system-board assembly. See "Installing a System-Board Assembly" on page 69.

5Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

System Memory

Each system board has twelve unbuffered or registered DDR3-DIMM slots for the installation of up to twelve DDR3-800/1066/1333 memory chips to support processor 0 and processor 1. See "System Board Connectors" on page 147 for the location of the memory modules.

Supported DIMM Configuration

For the sequence of the twelve DIMM sockets, see Figure 3-13. When you insert the SR/DR DIMM(s), always start with DIMMA2. See Table 3-2 for possible memory configurations.

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NOTE: An empty DIMM socket is marked as ?????????. For best performance, all the memory modules installed must be of the same speed, capacity, and from the same manufacturer. SR is Single Rank, DR is Dual Rank and QR is Quad Rank.

Removing the Memory Modules

WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

3Locate the memory module sockets. See Figure 3-13.

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4Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-14.

5Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.

6Replace the system-board assembly. See "Installing a System-Board Assembly" on page 69.

7Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals.

Installing the Memory Modules

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

3Locate the memory module sockets. See Figure 3-13.

4Press the ejectors on the memory module socket down and out, as shown in Figure 3-14, to allow the memory module to be inserted into the socket.

5Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.

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6Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. See Figure 3-14.

NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

Figure 3-14. Installing and Removing a DIMM

7Press down on the memory module with your thumbs to lock the memory module into the socket. See Figure 3-14.

When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.

8Repeat step 4 through step 7 of this procedure to install the remaining memory modules in the approved configurations. See Table 3-2.

9Replace the system-board assembly. See "Installing a System-Board Assembly" on page 69.

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10Start up the system, press <F2> to enter the System Setup program, and check the System Memory settings on the main System Setup screen.

The system should have already changed the value to reflect the newly installed memory.

11If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 10 of this procedure, to ensure that the memory modules are firmly seated in their sockets.

Interposer Extenders

Removing the Interposer Extender

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

3Remove the five screws that secure the interposer extender to the interposer-extender tray. See Figure 3-15.

4Disconnect all the cables from the interposer extender. See Figure 5-9.

5Lift the interposer extender out of the interposer-extender tray. See Figure 3-15.

Installing System Components | 87

Figure 3-15. Removing and Installing the Interposer Extender

Installing the Interposer Extender

1Place the interposer extender into the interposer-extender tray.

2Replace the five screws that secure the interposer extender to the interposer-extender tray.

3Connect all the cables to the interposer extender. See Figure 5-9.

4Replace the system-board assembly. See "Installing a System-Board Assembly" on page 69.

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5Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

System Battery

Replacing the System Battery

WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. See your safety information for additional information.

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

Installing System Components | 89

Figure 3-16. Replacing the System Battery

3Locate the battery location. See ???System Board Connectors??? on page 147.

CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.

4Gently pull the retention clip over the battery towards the positive side of the connector and lift the battery out of the connector. See Figure 3- 16.

5Hold the new battery with the ???+??? facing the retention clip on the battery connector. See Figure 3-16.

6Gently pull the retention clip towards the positive side of the connector and slide the battery into the connector until the retention clip snaps into place. See Figure 3-16.

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7Replace the system-board assembly. See ???Installing a System-Board Assembly??? on page 69.

8Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals.

9Enter the System Setup program to confirm that the battery is operating properly. See ???Using the System Setup Program??? on page 30.

10Enter the correct time and date in the System Setup program???s Time and Date fields.

11Exit the System Setup program.

RAID Battery (Optional)

Removing the RAID Battery

NOTE: The information in this section applies only to systems with the optional RAID controller card.

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Remove the system-board assembly. See ???Removing a System-Board Assembly??? on page 68.

3To disconnect the RAID battery cable from the connector on the PERC card, press the tab on the RAID battery cable connector, and gently pull the cable connector out of the connector on the PERC card.

4Press the RAID battery latch and lift the RAID battery to release it from the RAID battery carrier. See Figure 3-17.

Installing System Components | 91

5Slide and lift the RAID battery away from the RAID battery carrier. See Figure 3-17.

Figure 3-17. Removing and Installing the RAID Battery

Installing the RAID Battery

1Insert the RAID battery into the battery carrier until the RAID battery latch locks into place. See Figure 3-17.

2Connect the RAID battery cable to the connector on the PERC card.

3Replace the system-board assembly. See ???Installing a System-Board Assembly??? on page 69.

4Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals.

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Removing the RAID Battery Carrier

NOTE: The information in this section applies only to systems with the optional

RAID controller card.

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Remove the system-board assembly. See ???Removing a System-Board Assembly??? on page 68.

3Remove the RAID battery. See ???Removing the RAID Battery??? on page 91.

4Remove the three screws securing the RAID battery carrier to the interposer extender. See Figure 3-18.

5Replace the system-board assembly. See ???Installing a System-Board Assembly??? on page 69.

6Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals.

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Figure 3-18. Removing and Installing the RAID Battery Carrier

Installing the RAID Battery Carrier

1Place the RAID battery carrier in position on the interposer extender. See Figure 3-18.

2Replace the screws securing the RAID battery carrier to the interposer extender. See Figure 3-18.

3Install the RAID battery into the RAID battery carrier. See ???Installing the RAID Battery??? on page 92.

4Replace the system-board assembly. See ???Installing a System-Board Assembly??? on page 69.

5Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals.

94 | Installing System Components

System Board

Removing a System Board

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

3Remove the heat sink. See "Removing the Heat Sink" on page 70.

4Remove the expansion-card assembly. See "Removing the Expansion Card" on page 75.

5If installed, remove the SAS daughter card. See "Removing the SAS Daughter Card" on page 80.

6Disconnect the hard drive and power cables from the system board.

7Remove the eight screws and then slide the system board. See Figure 3- 19.

CAUTION: Do not lift the system board by grasping a memory module, processor, or other components.

8Grasp the system board by the edges and lift the system board away from the system-board assembly. See Figure 3-19.

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Figure 3-19. Removing and Installing the System Board

Installing a System Board

1Unpack the new system board.

2Holding the system board by the edges, slide the system board into the system-board assembly.

3Replace the eight screws to secure the system board to the system- board assembly.

4Transfer the processors to the new system board. See "Removing a Processor" on page 72 and "Installing a Processor" on page 73.

5Remove the memory modules and transfer them to the same locations on the new board. See "Interposer Extenders" on page 87 and "Installing the Memory Modules" on page 85.

6Connect the hard drive and power cables to the system board.

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7If applicable, install the SAS daughter card. See "Installing the SAS Daughter Card" on page 81.

8Install the expansion-card assembly. See "Installing the Expansion Card" on page 77.

9Replace the system-board assembly. See "Installing a System-Board Assembly" on page 69.

10Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Opening and Closing the System

WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.

CAUTION: This system must be operated with the system cover installed to ensure proper cooling.

Opening the System

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Remove the securing screw from the system cover. See Figure 3-20.

3Press the cover release latch lock. See Figure 3-20.

4Grasp cover on both the sides with your palm on the traction pad, slide out and lift the cover away from the system. See Figure 3-20.

Installing System Components | 97

Figure 3-20. Opening and Closing the System

Closing the System

1Place the cover on the chassis and slide it to the front of the chassis until it snaps into place. See Figure 3-20.

2Secure the cover with the securing screw. See Figure 3-20.

Cooling Fans

Removing a Cooling Fan

WARNING: Do not attempt to operate the system without the cooling fans.

WARNING: The cooling fan can continue to spin for some time after the system has been powered down. Allow time for the fan to stop spinning before removing it from the system.

98 | Installing System Components

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 97.

3Disconnect the fan???s power cable from the fan-controller board.

Note the routing of the cable underneath the tabs on the chassis as you remove them from the system. You must route these cables properly when you replace them to prevent the cables from being pinched or crimped.

4Lift the fan out of the cooling-fan cage.

Figure 3-21. Removing and Installing a Cooling Fan

Installing System Components | 99

Installing a Cooling Fan

1Align the cooling fan and slide it in the cooling-fan cage until the cooling fan is firmly seated. See Figure 3-21.

NOTE: The fan blades should face the front panel of the system.

2Connect the fan???s power cable to the connector on the fan-controller board.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

3Close the system. See "Closing the System" on page 98.

4Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Power Distribution Boards

Removing a Power Distribution Board

NOTE: This system has two power distribution boards. The procedure to remove and install both the power distribution boards is similar. To access the second power distribution board at the bottom, remove the power distribution board at the top.

100 | Installing System Components

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 97.

3Remove the power supply. See "Removing and Installing a Power Supply" on page 67.

4Disconnect all the cables from the first power distribution board. See Figure 5-12.

5Remove the screws securing the first power distribution board to the system. See Figure 3-22.

6Lift the power distribution board out of the system. See Figure 3-22.

NOTE: To remove the second power distribution board that is below the first power distribution board, remove the power distribution board connector and angle the board before lifting.

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Figure 3-22. Removing and Installing a Power Distribution Board

Installing a Power Distribution Board

CAUTION: If removed, you must replace the second power distribution board at the bottom and the power distribution board-connector before replacing the first power distribution board at the top.

1If removed, first place the second power distribution board in the system. See Figure 3-22. Otherwise skip to step 5.

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NOTE: To install the second power distribution board that is below the first power distribution board, angle the board during installation.

2Replace the screws securing the second power distribution board to the system. See Figure 3-22.

3Replace the power distribution board-connector. See Figure 3-22.

4Connect all the cables to the second power distribution board. See Figure 5-12.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

5Replace the screws securing the first power distribution board to the system. See Figure 3-22.

6Connect all the cables to the first power distribution board. See Figure 5-12.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

7Replace the power supply. See "Installing a Power Supply" on page 67.

8Close the system. See "Closing the System" on page 98.

9Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Fan Controller Board

Removing the Fan Controller Board

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1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 97.

3Remove the power distribution boards. See "Removing a Power Distribution Board" on page 100.

4Disconnect all the cables from the fan controller board. See Figure 5-11. Note the routing of the cable underneath the tabs on the chassis as you remove them from the system. You must route these cables properly when you replace them to prevent the cables from being pinched or crimped.

5Remove the screw securing the fan controller board to the chassis. See Figure 3-23.

6Slide and lift the fan controller board out of the chassis. See Figure 3- 23.

Figure 3-23. Removing and Installing the Fan Controller Board

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Installing the Fan Controller Board

1Place the fan controller board into the chassis and slide it into place. See Figure 3-23.

2Replace the screw to secure the fan controller board to the chassis. See Figure 3-23.

3Connect all the cables to the fan controller board. See Figure 5-11. You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

4Replace the power distribution boards. See "Installing a Power Distribution Board" on page 102.

5Close the system. See "Closing the System" on page 98.

6Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Middle Planes

Removing the Middle Planes

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

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2Open the system. See "Opening the System" on page 97.

3Remove the system-board assemblies. See "Removing a System-Board Assembly" on page 68.

4Remove the cooling fans. See "Removing a Cooling Fan" on page 98.

5Remove the screws that secure the cooling-fan brackets to the chassis. See Figure 3-24.

6Lift the cooling-fan brackets out of the chassis. See Figure 3-24.

Figure 3-24. Removing and Installing the Cooling-Fan Brackets

7Remove the screws that secure the upper middle plane to the middle plane holder. Figure 3-25.

8Disconnect all the cables from the upper middle plane. See Figure 5-9. Note the routing of the cable underneath the tabs on the chassis as you remove them from the system. You must route these cables properly when you replace them to prevent the cables from being pinched or crimped.

106 | Installing System Components

9 Lift the upper middle plane out. See Figure 3-25.

Figure 3-25. Removing and Installing the Upper Middle Plane

10Remove the screws that secure the mid-plane holder support to the chassis. See Figure 3-26.

11Lift the mid-plane holder support out of the chassis. Figure 3-26.

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Figure 3-27. Removing and Installing the Mid-plane Holder

14Remove the screws that secure the lower middle plane to the chassis. Figure 3-28.

15Disconnect all the cables from the lower middle plane. See Figure 5-9. Note the routing of the cable underneath the tabs on the chassis as you remove them from the system. You must route these cables properly when you replace them to prevent the cables from being pinched or crimped.

16Lift the lower middle plane out of the chassis. See Figure 3-28.

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Figure 3-28. Removing and Installing the Lower Middle Plane

Installing the Middle Planes

1Place the lower middle plane into the chassis. See Figure 3-28.

2Replace the screws that secure the lower middle plane to the chassis. See Figure 3-28.

3Connect all the cables to the lower middle plane. See Figure 5-9.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

4Place the middle plane holder into the chassis. See Figure 3-27.

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5Replace the screws that secure the middle plane holder to the chassis. See Figure 3-27.

6Place the mid-plane holder support into the chassis. See Figure 3-26.

7Replace the screws that secure the mid-plane holder support to the chassis. See Figure 3-26.

8Place the upper middle plane on the middle plane holder. See Figure 3- 25.

9Replace the screws that secure the middle plane to the middle plane holder. Figure 3-25.

10Connect all the cables to the upper middle plane. See Figure 5-9.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

11Place the fan bracket into the chassis. Figure 3-24.

12Replace the screws that secure the fan bracket to the chassis. Figure 3- 24.

13Replace the cooling fans. See "Installing a Cooling Fan" on page 100.

14Replace the system-board assemblies. See "Installing a System-Board Assembly" on page 69.

15Close the system, see "Closing the System" on page 98.

16Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

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Backplanes

NOTE: Following is the replacement procedure of SATA2 and SAS backplane for

3.5-inch hard drive systems. Replacement procedure for 2.5-inch of SATA2 and SAS backplane is similar to backplane for 3.5-inch hard drive systems.

Removing the Backplane

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove all the hard drives. See ???Removing a Hard-Drive Carrier??? on page 61.

3Open the system. See "Opening the System" on page 97.

CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane.

CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.

4Remove the screws that secure the hard-drive cage to the chassis. See Figure 3-29.

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Figure 3-29. Removing and Installing the Backplane

5Remove the screws that secure the front-panel assemblies to the chassis. See Figure 3-30.

6Disconnect all the cables from the backplane. See Figure 5-3 for 3.5- inch hard drives and Figure 5-5 for 2.5-inch hard drives.

7Disconnect front panel cables from the fan controller board. See Figure 5-11.

8Remove the hard-drive cage from the chassis. See Figure 3-30.

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Figure 3-31. Removing and Installing the Backplane From the Hard- Drive Cage

Installing the Backplane

1Install the backplane into the hard-drive cage. See Figure 3-31.

2Replace the screws that secure the backplane to the hard-drive cage. See Figure 3-31.

3Replace the hard-drive cage into the chassis. See Figure 3-30.

4Replace the screws that secure the front-panel assemblies to the chassis. See Figure 3-30.

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5Connect all the cables to the backplane. See Figure 5-3 for 3.5-inch hard drives and Figure 5-5 for 2.5-inch hard drives.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

6Connect front panel cables to the fan controller board. See Figure 5-11. You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

7Replace the screws that secure the hard-drive cage. See Figure 3-29.

8Close the system, see "Closing the System" on page 98.

9Replace the hard drives. See "Installing a Hard Drive into a Hard-Drive Carrier" on page 64.

10Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Expander Card (Optional)

NOTE: The information in this section applies only to two system-board systems with the 2.5-inch of SATA2 and SAS backplane.

Removing the Expander Card

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove all the hard drives. See ???Removing a Hard-Drive Carrier??? on page 61.

3Open the system. See "Opening the System" on page 97.

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CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane.

CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.

4Remove the screws that secure the hard-drive cage to the chassis. See Figure 3-32.

Figure 3-32. Removing and Installing the 2.5-inch Hard-Drive

Backplane

5Remove the screws that secure the front-panel assemblies to the chassis. See Figure 3-32.

6Disconnect all the cables from the backplane. See Figure 5-6 for 2.5- inch hard drives.

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7Disconnect all the cables from the expander card. See Figure 5-7. Note the routing of the cable underneath the tabs on the chassis as you remove them from the system. You must route these cables properly when you replace them to prevent the cables from being pinched or crimped.

8Disconnect front panel cables from the fan controller board. See Figure 5-11.

9Remove the hard-drive cage from the chassis. See Figure 3-33.

Figure 3-33. Removing and Installing the Hard-Drive Cage

10Remove the screws that secure the backplane to the hard-drive cage. See Figure 3-34.

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Figure 3-35. Removing and Installing the Expander Card From the Backplane

Installing the Expander Card

1Install the expander card into the 2.5-inch hard-drive backplane. See Figure 3-35.

2Install the 2.5-inch hard-drive backplane into the hard-drive cage. See Figure 3-34.

3Replace the screws that secure the backplane to the hard-drive cage. See Figure 3-34.

4Replace the hard-drive cage into the chassis. See Figure 3-33.

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5Replace the screws that secure the front-panel assemblies to the chassis. See Figure 3-33.

6Connect all the cables to the backplane. See Figure 5-5 for 2.5-inch hard drives.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

7Connect all the cables to the expander card. See Figure 5-7.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

8Connect front panel cables to the fan controller board. See Figure 5-11. You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

9Replace the screws that secure the hard-drive cage. See Figure 3-32.

10Close the system, see "Closing the System" on page 98.

11Replace the hard drives. See "Installing a Hard Drive into a Hard-Drive Carrier" on page 64.

12Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Front Panels

Removing the Front Panel

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

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2Remove all the hard drives. See "Removing a Hard-Drive Carrier??? on page 61.

3Open the system. See "Opening the System" on page 97.

4Disconnect all the cables from the backplane. See Figure 5-3 for 3.5- inch hard drives and Figure 5-6 for 2.5-inch hard drives.

5Disconnect front panel cables from the fan controller board. See Figure 5-11.

6Remove the screws that secure the hard-drive cage to the chassis. See Figure 3-29.

7Remove the screws that secure the front-panel assemblies to the chassis. See Figure 3-30.

8Remove the hard-drive cage from the chassis. See Figure 3-30.

9Remove the screws that secure the front-panel assembly to the hard- drive cage. See Figure 3-36.

10Remove the front-panel assembly from the hard-drive cage. See Figure 3-36.

122 | Installing System Components

Figure 3-37. Removing and Installing a Front Panel

Installing the Front Panel

1Push aside the retention hooks on the front-panel assembly and place the front panel into the front-panel assembly. See Figure 3-37.

2Replace the front-panel assembly into the hard-drive cage. See Figure 3-36.

3Replace the screws that secure the front-panel assembly to the hard- drive cage. See Figure 3-36.

4Replace the hard-drive cage into the chassis. See Figure 3-30.

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5Replace the screws that secure the front-panel assemblies to the chassis. See Figure 3-30.

6Replace the screws that secure the hard-drive cage to the chassis. See Figure 3-29.

7Connect front panel cables to the fan controller board. See Figure 5-11. You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

8Connect all the cables to the backplane. See Figure 5-3 for 3.5-inch hard drives and Figure 5-6 for 2.5-inch hard drives.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

9Close the system. See "Closing the System" on page 98.

10Replace the hard drives. See "Installing a Hard Drive into a Hard-Drive Carrier" on page 64.

11Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Sensor Boards

Removing the Sensor Board for 3.5??? HDD System

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Remove all the hard drives. See "Removing a Hard-Drive Carrier" on page 61.

3Open the system. See "Opening the System" on page 97.

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4Disconnect all the cables from the backplane. See Figure 5-3 for 3.5- inch hard drives.

5Disconnect front panel cables from the fan controller board. See Figure 5-11.

6Remove the hard drive cage from the chassis. See Figure 3-30.

7Disconnect the cable from the sensor board. See Figure 5-13.

8Remove the screw that secure the sensor board to the hard drive cage. See Figure 3-38.

9Remove the sensor board from the hard drive cage. See Figure 3-38.

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Figure 3-38. Removing and Installing the Sensor Board

Installing the Sensor Board for 3.5??? HDD System

1Replace the sensor board into the hard drive cage. See Figure 3-38.

2Replace the screw that secure the sensor board to the hard drive cage. See Figure 3-32.

3Connect the sensor board cable to the sensor board. See Figure 5-13.

4Replace the hard drive cage into the chassis. See Figure 3-30.

5Replace the screws that secure the hard-drive cage to the chassis. See Figure 3-29.

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6Connect all the cables to the backplane. See Figure 5-3 for 3.5-inch hard drives.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

7Connect front panel cables to the fan controller board. See Figure 5-11. You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

8Close the system. See "Closing the System" on page 98.

9Replace the hard drives. See "Installing a Hard Drive into a Hard-Drive Carrier" on page 64.

10Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Removing the Sensor Board for 2.5??? HDD System

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Remove all the hard drives. See "Removing a Hard-Drive Carrier" on page 61.

3Open the system. See "Opening the System" on page 97.

4Disconnect all the cables from the backplane. See Figure 5-6 for 2.5- inch hard drives.

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5Disconnect front panel cables from the fan controller board. See Figure 5-11.

6Remove the hard drive cage from the chassis. See Figure 3-30.

7Disconnect the cable from the sensor board assembly. See Figure 5-13.

8Remove the screw that secure the sensor board assembly to the hard drive cage. See Figure 3-39.

9Remove the sensor board assembly from the hard drive cage. See Figure 3-39.

Figure 3-39. Removing and Installing the Sensor Board Assembly

10Remove the screw that secures the sensor board to the sensor-board holder. See Figure 3-40.

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11Remove the sensor board from the sensor-board holder. See Figure 3- 40.

Figure 3-40. Removing and Installing the Sensor Board

Installing the Sensor Board for 2.5??? HDD System

1Replace the sensor board into the sensor-board holder. See Figure 3-40.

2Replace the sensor board assembly into the hard drive cage. See Figure 3-39.

3Replace the screw that secure the sensor board to the hard drive cage. See Figure 3-39.

4Connect the sensor board cable to the sensor board. See Figure 5-13.

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5Replace the hard drive cage into the chassis. See Figure 3-30.

6Replace the screws that secure the hard-drive cage to the chassis. See Figure 3-29.

7Connect all the cables to the backplane. See Figure 5-6 for 2.5-inch hard drives.

You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

8Connect front panel cables to the fan controller board. See Figure 5-11. You must route these cables properly through the tabs on the chassis to prevent them from being pinched or crimped.

9Close the system. See "Closing the System" on page 98.

10Replace the hard drives. See "Installing a Hard Drive into a Hard-Drive Carrier" on page 64.

11Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

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Troubleshooting Your System

Safety First ??? For You and Your System

WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.

WARNING: Before removing the system cover, disconnect all power, then unplug the AC power cord, and then disconnect all peripherals, and all LAN lines.

Installation Problems

Perform the following checks if you are troubleshooting an installation problem:

???Check all cable and power connections (including all rack cable connections).

???Unplug the power cord and wait for one minute. Then reconnect the power cord and try again.

???If the network is reporting an error, verify that the system has enough memory and disk space.

???Remove all added peripherals, one at a time, and try to turn on the system. If after removing a peripheral the system works, it may be a problem with the peripheral or a configuration problem between the peripheral and the system. Contact the peripheral vendor for assistance.

???If the system does not power on, check the LED display. If the power LED is not on, you may not be receiving AC power. Check the AC power cord to make sure that it is securely connected.

132 | Troubleshooting Your System

Troubleshooting System Startup Failure

If your system halts during startup, especially after installing an operating system or reconfiguring your system???s hardware, check for invalid memory configurations. These could cause the system to halt at startup without any video output. See "System Memory" on page 82.

For all other startup issues, note any system messages that appear onscreen. See "Using the System Setup Program??? on page 30 for more information.

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. See Figure 1-1, Figure 1-3, and Figure 1-6 for the front- and back-panel connectors on your system.

Troubleshooting the Video Subsystem

1Check the system and power connections to the monitor.

2Check the video interface cabling from the system to the monitor.

Troubleshooting a USB Device

Use the following steps to troubleshoot a USB keyboard and/or mouse. For other USB devices, go to step 5.

1Disconnect the keyboard and mouse cables from the system briefly and reconnect them.

2Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.

3If the problem is resolved, restart the system, enter the System Setup program, and check if the nonfunctioning USB ports are enabled.

Troubleshooting Your System | 133

4Replace the keyboard/mouse with another working keyboard/mouse. If the problem is resolved, replace the faulty keyboard/mouse.

If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system.

5Power down all attached USB devices and disconnect them from the system.

6Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "USB Configuration" on page 44.

If your keyboard is not functioning, you can also use remote access. If the system is not accessible, see "Jumper Settings" on page 158 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings.

7Reconnect and power on each USB device one at a time.

8If a device causes the same problem, power down the device, replace the USB cable, and power up the device.

If the problem persists, replace the device.

If all troubleshooting fails, see "Getting Help" on page 162.

Troubleshooting a Serial I/O Device

1Turn off the system and any peripheral devices connected to the serial port.

2Swap the serial interface cable with another working cable, and turn on the system and the serial device.

If the problem is resolved, replace the interface cable.

3Turn off the system and the serial device, and swap the device with a comparable device.

134 | Troubleshooting Your System

4Turn on the system and the serial device.

If the problem is resolved, replace the serial device.

If the problem persists, see "Getting Help" on page 162.

Troubleshooting a NIC

1Restart the system and check for any system messages pertaining to the NIC controller.

2Check the appropriate indicator on the NIC connector. See "NIC Indicators (Management Port)" on page 21.

???If the link indicator does not light, check all cable connections.

???If the activity indicator does not light, the network driver files might be damaged or missing.

Remove and reinstall the drivers if applicable. See the NIC's documentation.

???Change the auto-negotiation setting, if possible.

???Use another connector on the switch or hub.

If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.

3Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.

4Enter the System Setup program and confirm that the NIC ports are enabled. See "Using the System Setup Program" on page 30.

5Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the documentation for each network device.

6Ensure that all network cables are of the proper type and do not exceed the maximum length.

If all troubleshooting fails, see "Getting Help" on page 162.

Troubleshooting Your System | 135

Troubleshooting a Wet System

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Open the system. See "Opening the System" on page 97.

3Disassemble components from the system. See "Installing System Components" on page 58.

???Hard drives

???SAS backplane

???Expansion-card

???Power supplies

???Fans

???Processors and heat sinks

???Memory modules

4Let the system dry thoroughly for at least 24 hours.

5Reinstall the components you removed in step 3.

6Close the system. See "Closing the System" on page 98.

7Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the system does not start properly, see "Getting Help" on page 162.

8If the system starts properly, shut down the system and reinstall the expansion card that you removed. See "Installing the Expansion Card" on page 77.

9If the system fails to start, see "Getting Help" on page 162.

136 | Troubleshooting Your System

Troubleshooting a Damaged System

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Open the system. See "Opening the System" on page 97.

3Ensure that the following components are properly installed:

???Expansion-card assembly

???Power supplies

???Fans

???Processors and heat sinks

???Memory modules

???Hard-drive carriers

4Ensure that all cables are properly connected.

5Close the system. See "Closing the System" on page 98.

6If the system fails to start, see "Getting Help" on page 162.

Troubleshooting the System Battery

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.

1Re-enter the time and date through the System Setup program. See ???System Setup Options at Boot??? on page 31.

2Turn off the system and disconnect it from the electrical outlet for at least one hour.

3Reconnect the system to the electrical outlet and turn on the system.

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4Enter the System Setup program.

If the date and time are not correct in the System Setup program, replace the battery. See ???Replacing the System Battery??? on page 89.

If the problem is not resolved by replacing the battery, see ???Getting Help" on page 162.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.

Troubleshooting Power Supplies

1Identify the faulty power supply by the power supply's fault indicator. See "Power and System Board Indicator Codes" on page 21.

CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat.

2Reseat the power supply by removing and reinstalling it. See "Power Supplies" on page 65.

NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. The power indicator turns green to signify that the power supply is functioning properly.

If the problem persists, replace the faulty power supply.

3 If all troubleshooting fails, see "Getting Help" on page 162.

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Troubleshooting System Cooling Problems

Ensure that none of the following conditions exist:

???System cover, cooling shroud, drive blank, power supply blank, or front or back filler panel is removed.

???Ambient temperature is too high.

???External airflow is obstructed.

???Cables inside the system obstruct airflow.

???An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 139.

Troubleshooting a Fan

1Locate the faulty fan indicated by the diagnostic software.

2Turn off the system and all attached peripherals.

3Open the system. See "Opening the System" on page 97.

4Reseat the fan's power cable.

5Restart the system.

If the fan functions properly, close the system. See "Closing the System" on page 98.

6If the fan does not function, turn off the system and install a new fan. See "Cooling Fans" on page 98.

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7Restart the system.

If the problem is resolved, close the system. See "Closing the System" on page 98.

If the replacement fan does not operate, see "Getting Help" on page 162.

Troubleshooting System Memory

NOTE: Invalid memory configurations can cause your system to halt at startup without video output. See "System Memory" on page 82 and verify that your memory configuration complies with all applicable guidelines.

1If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least

10 seconds and then reconnect the system to power.

2Turn on the system and attached peripherals and note the messages on the screen.

Go to step 10 if an error message appears indicating a fault with a specific memory module.

3Enter the System Setup program and check the system memory settings.

See "System Memory" on page 34. Make any changes to the memory settings, if needed.

If the memory settings match the installed memory but a problem is still indicated, go to step 10.

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4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

5Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

6Reseat the memory modules in their sockets. See "Installing the Memory Modules" on page 85.

7Install the system-board assembly. See "Installing a System-Board Assembly" on page 69.

8Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

9Enter the System Setup program and check the system memory settings. See "System Memory" on page 34.

If the problem is not resolved, proceed with the next step.

10Turn off the system and attached peripherals, and disconnect the system from the power source.

11Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

12If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module.

13To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module of the same type and capacity. See "Installing the Memory Modules" on page 85.

14Install the system-board assembly. See "Removing a System-Board Assembly" on page 68.

15Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

16As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.

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17If the memory problem is still indicated, repeat step 10 through step 16 for each memory module installed.

If the problem persists after all memory modules have been checked, see "Getting Help" on page 162.

Troubleshooting a Hard Drive

CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:

a.Restart the system and enter the host adapter configuration utility program by pressing <Ctrl><H> for LSI 9260 or <Ctrl><C> for a SAS 2008 daughter card.

See the documentation supplied with the host adapter for information about the configuration utility.

b.Ensure that the hard drive(s) have been configured correctly for the RAID array.

c.Take the hard drive offline and reseat the drive. See "Removing a Hard Drive From a Hard-Drive Carrier" on page 63.

d.Exit the configuration utility and allow the system to boot to the operating system.

2Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.

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3Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program.

See "Using the System Setup Program??? on page 30.

If the problem persists, see "Getting Help" on page 162.

Troubleshooting a Storage Controller

NOTE: When troubleshooting a SAS RAID controller, also see the documentation for your operating system and the controller.

1Enter the System Setup program and ensure that the SAS controller is enabled. See "Using the System Setup Program" on page 30.

2Restart the system and press the applicable key sequence to enter the configuration utility program.

???<Ctrl><C> for a SAS 2008 daughter card

???<Ctrl><H> for LSI 9260

See the controller's documentation for information about configuration settings.

3Check the configuration settings, make any necessary corrections, and restart the system.

4Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

5Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

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6Ensure that the controller card is firmly seated into the system board connector. See "Installing the Expansion Card" on page 77.

7If you have a battery-cached SAS RAID controller, ensure that the RAID battery is properly connected and, if applicable, the memory module on the RAID card is properly seated.

8Ensure that the cables are firmly connected to the storage controller and the SAS backplane board.

9Install the system-board assembly. See "Installing a System-Board Assembly" on page 69.

10Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

If the problem persists, see "Getting Help" on page 162.

Troubleshooting Expansion Cards

NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

3Ensure that each expansion card is firmly seated in its connector. See "Installing the Expansion Card" on page 77.

4Install the system-board assembly. See "Installing a System-Board Assembly" on page 69.

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5Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

6If the problem is not resolved, see "Getting Help" on page 162.

Troubleshooting Processors

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

3Ensure that each processor and heat sink are properly installed. See "Installing a Processor" on page 73.

4Install the system-board assembly. See "Installing a System-Board Assembly" on page 69.

5Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

6If the problem persists, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

7Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

8Remove processor 2. See "Removing a Processor" on page 72.

9Install the system-board assembly. See "Installing a System-Board Assembly" on page 69.

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10Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem persists, the processor is faulty. See "Getting Help" on page 162.

11Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

12Remove the system-board assembly. See "Removing a System-Board Assembly" on page 68.

13Replace processor 1 with processor 2. See "Installing a Processor" on page 73.

14Repeat step 9 through step 11.

If you have tested both the processors and the problem persists, the system board is faulty. See "Getting Help" on page 162.

IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.

Table 4-1. Assignment Specific IRQ Requirements

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Jumpers and Connectors

System Board Connectors

This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.

Figure 5-1. System Board Connectors

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Figure 5-3. Back View of the Backplane

1 fan controller board connector

3SGPIO connector for system board 4

5SGPIO connector for system board 2

7 backplane jumper

9SATA2 hard drive connectors 1,2, and 3 for system board 1 (from top to bottom)

11SATA2 hard drive connectors 1,2, and 3 for system board 1 (from top to bottom)

13backplane power connector for power supply 2

2backplane power connector for power supply 1

4SGPIO connector for system board 3

6SGPIO connector for system board 1

8 CPLD JTAG connector

10SATA2 hard drive connectors 1,2, and 3 for system board 2 (from top to bottom)

12SATA2 hard drive connectors 1,2, and 3 for system board (from top to bottom)

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Sensor Board Connectors

Figure 5-13. Sensor Board Connectors

Jumper Settings

System Configuration Jumper Settings

The function of system configuration jumper installed on each system board is shown below:

Figure 5-14. System Configuration Jumpers

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Table 5-1. System Configuration Jumper

NOTE: The * in the table of system configuration jumper describes the default status and the default state is not active state.

NOTE: ** means if disabled, BMC Port 1 is set to internal and port 2 to external; if enabled, BMC Port 1 is set to external, and internal port has no function.

Backplane Jumper Settings

The function of jumpers installed on 3.5" backplane and 2.5" backplane is the same. Following is an example using the jumpers installed on 3.5" backplane.

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Figure 5-15. Jumper Installed on Backplane

Table 5-2. Jumpers Installed on Backplane

NOTE: The * in the table of backplane jumper describes the default status and the default state is not active state. When connecting the 1CH SAS daughter card, insert the jumper cover onto the hard drive type select jumper. For onboard SATA2 connectors, do not insert the jumper cover onto the hard drive type select jumper.

Backplane Expander Card Jumper Settings

The function of backplane jumper installed on the expander card is shown below:

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Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1Visit support.dell.com. Click your country/region at the bottom of the page. For a full listing of country/region, click All. Click All Support from Support menu.

2Select the appropriate service or support link based on your need.

3Choose the method of contacting Dell that is convenient for you.

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