Dell??? PowerEdge??? C2100

Systems

Hardware Owner???s

Manual

Regulatory Model FS12-TY

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

____________________

Information in this document is subject to change without notice. ?? 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel and SpeedStep are registered trademarks of Intel Corporation in the U.S. and other countries; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Regulatory Model FS12-TY

Contents

Contents 3

4 Contents

Contents 5

6 Contents

4 Troubleshooting Your System . . . . . . . . 103

Contents 7

8 Contents

About Your System

Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Front-Panel Features and Indicators

Figure 1-1. Front-Panel Features and Indicators

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one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

NOTE: When powering on the system, the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

NOTE: To force an ungraceful shutdown, press and hold the power button for

5 seconds.

Hard-Drive Indicator Patterns

Figure 1-2. Hard-Drive Indicators

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Table 1-1. Hard Drive Indicators???On-Board SATA Ports

Back-Panel Features and Indicators

Figure 1-3. Back-Panel Features and Indicators

NIC Indicator Codes

Table 1-3. NIC Speed Indicator Codes

Power and System Board Status Codes

The LEDs on the system front and back panel display status codes during system startup. All systems share the same LEDs on the front and back panel. Table 1-6 lists the status associated with the codes.

Table 1-6. Power and System Board Indicator Codes

Collecting System Event Log for Investigation

If the front panel LED blinks for 30 to 60 seconds upon applying AC power to the power supply, the baseboard management controller (iBMC) is initializing. If not, then the iBMC is not functioning. If the iBMC is working, try to gather system event log (SEL) information for investigation.

POST Error Codes

device available

DISABLED

Error

If the problem persists, see "Getting

Help" on page 131.

installed processor. The processor will be run at a reduced frequency, which will impact system performance.

If the problem persists, see "Getting

Help" on page 131.

system???s Getting Started Guide.

system???s Getting Started Guide.

If the problem persists, see "Getting

Help" on page 131.

5125 Yes Not enough See "Getting Help" on page 131.

space to copy PCI Option

ROM

Beep Codes

The following table describes the system pre post beep codes.

Table 1-10. Pre Post Beep Codes

Post Beep Codes

Table 1-11. Post Beep Codes

Other Information You May Need

WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document.

???The Getting Started Guide provides an overview of rack installation, system features, setting up your system, and technical specifications.

???Dell systems management application documentation provides information about installing and using the systems management software. This document is available online at support.dell.com/manuals.

NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents.

Using the System Setup Program

Start Menu

The system employs the latest AMI Core BIOS, which is stored in

Flash memory. The Flash memory supports the Plug and Play specification, and contains a System Setup program, the Power-On Self-Test (POST) routine, and the PCI auto-configuration utility.

This system board supports system BIOS shadowing, enabling the BIOS to execute from 64-bit onboard write-protected DRAM.

The system board helps to configure the following items:

???Hard drives, diskette drives, and peripherals

???Password protection from unauthorized use

???Power management features

This Setup utility should be executed under the following conditions:

???When changing the system configuration

???When a configuration error is detected by the system and you are prompted to make changes to the Setup utility

???When redefining the communication ports to prevent any conflicts

???When changing the password or making other changes to the security setup

NOTE: Only items in brackets [ ] can be modified. Items that are not in brackets are display only.

System Setup Options at Boot

You can initiate Setup by pressing <F2> during POST.

Console Redirection

The console redirection allows a remote user to diagnose and fix problems on a system, which has not successfully booted the operating system.

The centerpiece of the console redirection is the BIOS Console. The BIOS Console is a Flash ROM-resident utility that redirects input and output over a serial or modem connection.

The BIOS supports console redirection to a serial port. If a serial port based headless system support is provided by the system, the system must provide support for redirection of all BIOS driven console I/O to the serial port.

The driver for the serial console must be capable of supporting the functionality documented in the ANSI Terminal Definition.

Main Menu

The main menu displays information about your system board and BIOS.

Main Screen

Figure 2-1. System Setup Program Main Screen

Use [ENTER],[TAB] or [SHIFT TAB] to select

Use [+] or [-] to configure system time

Select Screen

Select Item

+- Change Field

Tab Select Field

F1 General Help

F10 Save and Exit

Esc Exit

NOTE: The options for the System Setup program change based on the system configuration.

NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable.

AMIBIOS Settings

Processor Settings

System Memory Settings

Advanced Menu

This option displays a table of items that define advanced information about your system.

WARNING: Making incorrect settings to items on these pages may cause the system to malfunction. Unless you have the experience in adjusting these items, it is recommended that you leave these settings at the default values. If making settings to items on these pages causes your system to malfunction or prevents the system from booting, open BIOS and choose "Load Optimal Defaults" in the Exit menu to boot up normally.

Processor Configuration

Memory Configuration

IDE Configuration

Super IO Configuration

USB Configuration

PCI Configuration

Boot Menu

Boot Settings Configuration

Server Menu

NOTE: Delay Time, Minimum time, and Maximum time are only shown in SETUP screen when AC Power Recovery Delay is set to User define. The selection of Restore on AC Power Loss setup to Power-on or Last State takes 60 seconds for running iBMC initialization after AC Power on.

iBMC LAN Configuration

Remote Access Configuration

NOTE: When Flow Control is set to Software, the Hyper Terminal on remote side is discontinued by pressing <Ctrl><S>. But the <Ctrl><S> is also the Setup Key Stroke for setting onboard NIC PXE Option ROM Configuration. Therefore, we suggest users change <Ctrl><S> to <Ctrl><B> in PXE OPROM Configuration in order to avoid that the Hyper Terminal on remote side is discontinued when pressing <Ctrl><S>.

Security Menu

Supervisor Password Displays whether the supervisor password is installed or not.

Clear User Password Select to clear the user password.

Installing System Components

Safety Instructions

WARNING: Working on systems that are still connected to a power supply can be extremely dangerous.

CAUTION: System components and electronic circuit boards can be damaged by discharge of static electricity.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

To avoid injury to yourself or damage to your system, follow these guidelines:

???Always disconnect the system from the power outlet whenever you are working inside the system case.

???If possible, wear a grounded wrist strap when you are working inside

the system case. Alternatively, discharge any static electricity by touching the bare metal chassis of the system case, or the bare metal body of any other grounded appliance.

???Hold electronic circuit boards by the edges only. Do not touch the components on the board unless it is necessary to do so. Do not flex or stress the circuit board.

???Leave all components inside the static-proof packaging until they are ready for installation.

Recommended Tools

???Phillips screwdriver

???Flat-tipped screwdriver

Inside the System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This system must be operated with the system cover installed to ensure proper cooling.

Figure 3-1. Inside the System

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Hard Drives

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane.

CAUTION: When you remove or install the hard drive, take note of the drive carrier orientation before sliding it out. The carrier does not fit back into the bay if inserted incorrectly. Make sure that the hard drive is connected to the hard drive connector on the backplane

CAUTION: When installing a hard-drive carrier, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.

CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system.

CAUTION: Combining SATA and SAS hard drives in the same system configuration is not supported.

Your system supports up to twelve 3.5" hard drives and two optional internal 2.5" hard drives.

Removing a Hard-Drive Blank

CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.

Press the release button and slide the hard-drive blank out of the hard-drive bay. See Figure 3-2.

Figure 3-2. Removing and Installing a Hard-Drive Blank

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Installing a Hard-Drive Blank

Align the hard-drive blank with the drive bay and insert the blank into the hard-drive bay until the release lever clicks into place. See Figure 3-2.

Removing a Hard-Drive Carrier

1From the RAID management software, prepare the drive for removal.Wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your controller documentation for information about hot-swap drive removal.

If the drive has been online, the green activity/fault indicator will flash as the drive is powered down. When the drive indicators are off, the drive is ready for removal. See "Hard-Drive Indicator Patterns" on page 12.

2Press the release button on the front of the hard-drive carrier to open the release lever.

3Using the release lever, slide the hard-drive carrier out of the hard-drive bay. See Figure 3-3.

4If you are not installing another hard-drive carrier, insert a hard-drive blank in the vacated drive bay. See "Installing a Hard-Drive Blank" on page 54.

Figure 3-3. Removing and Installing the Hard-Drive Carrier

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Installing a Hard-Drive Carrier

1Press the release button on the front of the hard-drive carrier.

2With the release lever on the hard-drive carrier open, slide the hard-drive carrier into the hard-drive bay until the carrier contacts the backplane.

3Close the release lever to lock the hard-drive carrier in place. See Figure 3-3.

Removing a Hard Drive From a Hard-Drive Carrier

1Turn over the hard drive and remove the four screws on the hard-drive carrier. See Figure 3-4.

2Lift the hard drive out of the hard-drive carrier.

Figure 3-4. Removing and Installing a Hard Drive From a Hard-Drive Carrier

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Installing a Hard Drive Into a Hard-Drive Carrier

1Insert the hard drive into the hard-drive carrier with the connector end of the hard drive at the back. See Figure 3-4.

2Align the slots on the hard drive with the slots on the hard-drive carrier.

3Attach the four screws to secure the hard drive to the hard-drive carrier.

Removing the Optional Internal Hard Drive

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4Remove the eight screws that secure the internal hard drives to the hard- drive assembly. See Figure 3-5.

5Remove the internal hard drives.

Figure 3-5. Removing and Installing the Internal Hard Drive

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Installing the Optional Internal Hard Drive

1Place the hard drives in position on the hard drive assembly.

2Affix the eight screws securing the hard drives to the hard-drive assembly. See Figure 3-5.

3Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61.

4Close the system. See "Closing the System" on page 59.

5Reconnect the system and peripherals to their electrical outlets and turn on the system.

Opening and Closing the System

WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Opening the System

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove the securing screw on the top of the system. See Figure 3-6.

3Press down the locking button and with your palms on the traction pad, slide and lift the cover away from the system.

Figure 3-6. Opening and Closing the System

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Closing the System

1Place the cover on the chassis and offset it slightly toward the back of the system, so that the hooks on the sides of the cover fit over the corresponding slots on the sides of the chassis.

2Slide the cover toward the front of the chassis till the screw hole on the cover is aligned with the hole on the chassis.

3Secure the cover with the securing screw. See Figure 3-6.

4Reconnect the system and peripherals to their electrical outlets and turn on the system.

Cooling Shroud

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Removing the Cooling Shroud

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3If applicable, disconnect the internal hard drive cables.

4Remove the four securing screws. See Figure 3-7.

5Lift the cooling shroud out and away from the chassis. See Figure 3-7.

Figure 3-7. Removing and Installing the Cooling Shroud

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Installing the Cooling Shroud

1Align the cooling shroud around the sides of the heat sink and along the memory slots and lower it into the system. See Figure 3-7.

2Secure the cooling shroud using the four screws. See Figure 3-7.

3If applicable, connect the internal hard drive cables.

4Close the system. See "Closing the System" on page 59.

5Reconnect the system and peripherals to their electrical outlets and turn on the system.

Heat Sinks

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Removing the Heat Sink

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4If required, remove the expansion-card riser assembly. See "Removing the Expansion-Card Riser" on page 74.

WARNING: The heat sink is hot to touch for some time after the system has been powered down. Allow the heat sink to cool before handling it.

CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

5Using a #2 Phillips screwdriver, loosen one of the heat-sink captive screws. See Figure 3-8.

Wait 30 seconds for the heat sink to loosen from the processor.

6Loosen the screw that is diagonally opposite to the screw that you have already loosened. See Figure 3-8.

7Repeat step 5 till you have loosened the remaining screws.

8Gently lift the heat sink off the processor and set the heat sink aside with the thermal grease side facing up.

Figure 3-8. Removing and Installing the Heat Sink

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Installing the Heat Sink

CAUTION: The heat sinks for CPU0 and CPU1 are different and are labeled accordingly. They must be installed in the correct location and orientation to prevent the system from overheating.

1Using a clean lint-free cloth, remove the thermal grease from the heat sink.

2Remove the protective cover from the underside of the heat sink.

3Apply new thermal grease evenly to the center of the top of the new processor.

NOTE: Using excess thermal grease can cause grease to contact the processor shield, which can cause contamination of the processor socket.

4Place the heat sink on top of the processor and tighten the four captive screws in the order they were loosened.

5Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61.

6If applicable, replace the expansion-card riser assembly. See "Installing the Expansion-Card Riser" on page 76.

7Close the system. See "Closing the System" on page 59.

8Reconnect the system and peripherals to their electrical outlets, and turn on the system.

Processor

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Removing the Processor

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4 Remove the heat sink. See "Removing the Heat Sink" on page 62.

CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.

5Position your thumb firmly over the processor socket-release lever and release the lever from the locked position.

6Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-9.

7Rotate the processor shield upward and out of the way.

CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.

8Lift the processor out of the socket and leave the socket-release lever up so that the socket is ready for the new processor.

Figure 3-9. Removing and Installing the Processor

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Installing the Processor

NOTE: When installing only one processor, the processor must be installed in CPU0 socket (for the socket location, see Figure 5-3).

NOTE: Your system uses an LGA 1366 socket, which is designed for trouble free insertion of the CPU. After placing the CPU into the socket, press the lever down and lock in place. If you notice any resistance when inserting the CPU, ensure that it is aligned correctly.

NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor.

NOTE: If you are permanently removing the processor, you must install a processor blank and a heat-sink blank to ensure proper system cooling. Adding the blank is similar to installing a processor.

1If you are upgrading your processors, prior to upgrading your system, download and install the latest system BIOS version from support.dell.com. Follow the instructions included in the file and download to install the update on your system.

2Pull the locking lever of the processor socket out and up.

3Unpack the processor if it has not been used previously.

If the processor has already been used, remove any thermal grease from the top of the processor using a lint-free cloth.

4Locate the pin 1 indicator on the system board socket.

5Locate the pin 1 indicator on the top of the processor. See Figure 3-9. The pin 1 indicator is shown as a triangle on the top of the processor.

6Place the processor over the socket with pin 1 aligned with the pin guide on the processor socket.

CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor. Be careful not to bend the pins in the ZIF socket.

7Align the notches in the processor with the socket keys on the ZIF socket. See Figure 3-9.

8With the release lever on the processor socket in the open position, align the processor with the socket keys and set the processor lightly in the socket. See Figure 3-9.

CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.

9Close the processor shield.

10Rotate the socket release lever down until it snaps into place. See Figure 3-9.

11Using a clean lint-free cloth, remove the thermal grease from the heat sink.

12Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of the new processor.

CAUTION: Using excess thermal grease can cause grease to contact the processor shield, which can cause contamination of the processor socket.

13Install the heat sink. See "Installing the Heat Sink" on page 64.

14Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61.

15Close the system. See "Closing the System" on page 59.

16Reconnect the system and peripherals to their electrical outlets, and turn on the system.

17Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration. See "System Setup Options at Boot" on page 38.

System Memory

Your system supports DDR3 registered DIMMs (RDIMMs). Single-, dual- and quad-rank DIMMs can be 800, 1066 or 1333 MHz.

The system contains 18 memory sockets split into two sets of nine sockets with one set for each processor. Each nine-socket set is organized into three channels of three memory sockets per channel.

The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used:

???Single-rank, and dual-rank RDIMMs of sizes 1 GB, 2 GB, 4 GB, and 8 GB are supported for a total of up to 144 GB.

???Quad-rank RDIMMs (two per channel) are supported for a total of up to 48 GB.

General Memory Module Installation Guidelines

To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.

NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output.

???Except for memory channels that are unused, all populated memory channels must have identical configurations.

???The memory configuration for each processor must be identical.

???Memory modules of different sizes can be mixed in A1???A4 or B1???B4 (for example, 2 GB and 4 GB), but all populated channels must have identical configurations.

???For optimizer mode, memory modules are installed in the numeric order of the sockets beginning with A1 or B1.

???For memory mirroring or advanced ECC mode, the channel furthest from the processor is unused and memory modules are installed beginning with channel A1 or B1 and proceeding with channel A2 or B2.

???Advanced ECC mode requires memory modules that use x4 or x8 DRAM device widths.

???The memory speed of each channel depends on the memory configuration:

???For single- or dual-rank memory modules:

???One memory module per channel supports up to 1333 MHz.

???Two memory modules per channel support up to 1066 MHz.

???Three memory modules per channel support up to 800 MHz, regardless of memory module speed.

???For quad-rank memory modules:

???One memory module per channel supports up to 1066 MHz.

???Two memory modules per channel are limited to 800 MHz, regardless of the memory module speed.

???If quad-rank memory modules are mixed with single- or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers.

???If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory module(s).

Mode-Specific Guidelines

Three memory channels are allocated to each processor. The number of channels used and the allowable configurations depend on the memory mode selected.

Optimizer (Independent Channel) Mode

In this mode, all three channels are populated with identical memory modules. This mode permits a larger total memory capacity but does not support SDDC with x8-based memory modules.

A minimal single-channel configuration of one 1 GB memory module per processor is also supported in this mode.

Table 3-1 shows sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-module configurations and their physical and available memory totals. The tables do not show mixed or quad-rank memory-module configurations, nor do they address the memory speed considerations

of any configuration.

Supported Memory Configuration

There are eighteen DIMMs on each system board to support processor 0 and processor 1. The DIMM sequence of eighteen DIMM sockets is shown below. When you insert the DIMM(s), you have to always start with DIMM0_CHA. See the following for possible memory configurations.

Table 3-1. Memory Configuration

NOTE: An empty DIMM socket is marked as ???_???. For the best performance, all the DIMMs installed must be of the same speed, capacity, and the DIMMs must be from one manufacturer.

Removing Memory Modules

WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4Locate the memory module sockets.

5Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-10.

CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.

6Lift out the memory module.

7Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61.

8Close the system. See "Closing the System" on page 59.

9Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

Figure 3-10. Removing and Installing a Memory Module

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3 alignment key

Installing Memory Modules

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Locate the memory module sockets. See Figure 5-3.

2Press the ejectors on the memory module socket down and out, as shown in Figure 3-10, to allow the memory module to be inserted into the socket.

Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.

3Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.

Expansion-Card Riser and Expansion Card

CAUTION: Expansion cards can only be installed in the slots on the expansion-card riser. Do not attempt to install expansion cards directly into the riser connector on the system board.

Removing the Expansion-Card Riser

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4Grasp the expansion-card riser assembly firmly and pull it out from the connector on the system board. See Figure 3-11.

5Lift the expansion-card riser assembly out of the system board. See Figure 3-11.

6Remove the four securing screws on the expansion-card riser assembly and slide the expansion card riser out. See Figure 3-12.

Figure 3-11. Removing and Installing the Expansion-Card Riser Assembly

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Figure 3-12. Removing and Installing the Expansion-Card Riser

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Installing the Expansion-Card Riser

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Replace the expansion-card riser in the expansion-card riser assembly and secure it using the four screws. See Figure 3-12.

2Align the expansion-card riser assembly with the connector on the system board. See Figure 3-11.

3Seat the expansion-card riser assembly firmly on the system board.

4Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61.

5Replace the system cover. See "Closing the System" on page 59.

6Reconnect the system and peripherals to their electrical outlets, and turn on the system.

Removing the Expansion Card

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4Remove the expansion-card riser. See "Removing the Expansion-Card Riser" on page 74.

5Remove the screw that secures the expansion card to the expansion-card riser assembly. See Figure 3-13.

6Pull out the expansion card from the expansion-card riser. See Figure 3-13.

CAUTION: Disconnecting the RAID battery cable from a PERC card can cause data loss if the "dirty cache" LED on the card is lit. The LED indicates that data is still cached in controller memory and the data was not cleared at system shutdown. Remove the RAID controller and raid battery as a set when the LED is lit.

7If removing a PERC RAID controller card, disconnect the RAID battery cable from the expansion card.

NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

8 Insert the filler bracket.

Installing the Expansion Card

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4If applicable, remove the filler bracket.

5Align the expansion card with the riser guide slot and push it in the direction of the arrow until the card is firmly seated in the card connector. See Figure 3-13.

6For a battery-cached RAID controller, connect the RAID battery cable to the expansion card.

7Close the system. See "Closing the System" on page 59.

8Reconnect your system and peripherals to their electrical outlets, and turn on the system.

Integrated Storage Controller Cards

Your system includes a dedicated expansion-card slot on the system board for an integrated SAS controller card that provides the integrated storage subsystem for your system???s hard drives. The controller supports SAS, SATA, and SSD hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system.

Removing the Integrated Storage Controller Card

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Disconnect the SAS cables connected to the storage controller card.

4Lift the integrated storage controller card to remove it from the system board.

5Remove the three spacer pins and store them securely for later use. See Figure 3-14.

Figure 3-14. Removing and Installing the Integrated Storage Controller Card

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Installing the Integrated Storage Controller Card

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Place the three spacer pins on the system board. See Figure 3-14.

4Install the integrated storage controller card in place. See Figure 3-14.

5Connect the SAS data cable to the integrated storage controller card.

6Close the system. See "Closing the System" on page 59.

7Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

RAID Battery (Optional)

NOTE: The information in this section applies only to systems with the optional RAID controller card.

Removing a RAID Battery

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Locate the RAID battery carrier and remove the two screws that secure the RAID battery carrier on to the chassis. See Figure 3-15.

4Pull back gently on the right edge of the battery bay and draw out the RAID battery from the battery carrier.

5Disconnect the cable between the RAID battery and the storage controller card. See Figure 3-15.

Figure 3-15. Removing and Installing a RAID Battery

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Installing a RAID Battery

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Connect the RAID battery cable to the connector on the RAID battery.

2With the cable oriented toward the back, angle the left side of the RAID battery into the left side of the battery carrier.

3Secure the RAID battery into the battery carrier.

4Secure the RAID battery carrier onto the chassis using the two screws. See Figure 3-15.

5Connect the RAID battery cable to the RAID battery connector on the storage controller card. See Figure 3-14.

6Close the system. See "Closing the System" on page 59.

7Reconnect your system and peripherals to their electrical outlets, and turn on the system.

Dual RAID Battery (Optional)

NOTE: The information in this section applies only to systems with the optional RAID controller card.

Removing a Dual RAID Battery

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Locate the dual RAID battery carrier and remove the two screws that secure the battery carrier on to the chassis. See Figure 3-16.

4Disconnect the cable between the RAID battery and the storage controller card. See Figure 3-15.

5Slide the dual RAID battery carrier slightly toward the front of the system and lift it away from the system. See Figure 3-16.

6Gently push the RAID batteries inside the battery carrier to free them of the battery carrier. See Figure 3-17.

Figure 3-16. Removing and Installing the Dual RAID Battery Cage

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Figure 3-17. Removing and Installing a Dual RAID Battery From the Battery Carrier

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Installing a RAID Battery

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Connect the RAID battery cables to the connectors on the RAID batteries.

2With the cables oriented toward the back, secure the RAID batteries into the battery carrier. See Figure 3-17.

3Affix the RAID battery carrier onto the chassis using the two screws. See Figure 3-16.

4Connect the RAID battery cable to the RAID battery connector on the storage controller card. See Figure 3-14.

5Close the system. See "Closing the System" on page 59.

6Reconnect your system and peripherals to their electrical outlets, and turn on the system.

Mezzanine Card (10 GbE LAN)

Removing the Mezzanine Card (10 GbE LAN)

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4Remove the expansion-card riser assembly. See "Removing the Expansion- Card Riser" on page 74.

5Remove the three spacer pins and the screw on the mezzanine card.

6Remove the two screws securing the bracket and remove the card. See Figure 3-18.

7If you are not installing another mezzanine card, install the mezzanine-card cover and secure with two screws. See Figure 3-18.

Figure 3-18. Removing and Installing the Mezzanine Card (10 GbE LAN)

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Installing the Mezzanine Card (10 GbE LAN)

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1If you are installing a mezzanine card for the first time, remove the two screws securing the mezzanine-card cover and remove the cover. See Figure 3-18.

2Install a label bracket that has slots for connecting the mezzanine cards.

3Align the spacer pins on the mezzanine card with the holes on the system board.

NOTE: The three spacer pins must be inserted through the board for proper installation of the mezzanine card.

4Secure the board using the screw. See Figure 3-18.

5Replace the expansion-card riser assembly. See "Installing the Expansion- Card Riser" on page 76.

6Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61.

7Replace the system cover. See "Closing the System" on page 59.

8Reconnect the system and peripherals to their electrical outlets, and turn on the system.

Power Supplies

WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Removing the Power Supply

WARNING: In order to reduce the risk of injury from electric shock, disconnect the failed power supply from the AC power before removing it from the system.

CAUTION: The system requires one power supply to operate the system normally. Remove and replace only one power supply at a time.

1Disconnect the power cable from the power supply.

2Press the lever release latch of the power supply and slide out the power supply using the power supply handle. See Figure 3-19.

NOTE: Install a power supply blank if you are not replacing the power supply.

Figure 3-19. Removing and Installing the Power Supply

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Installing the Power Supply

1Verify that both power supplies are of the same type and have the same maximum output power.

2Slide the new power supply into the system until the power supply is fully seated and the release latch snaps into place. See Figure 3-19.

3Reconnect your system and peripherals to their electrical outlets, and turn on the system.

NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly. See Figure 1-3.

Removing the Power Supply Blank

CAUTION: To ensure proper system cooling, the power supply blank must be installed in power supply bay PS2 in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.

To remove the power supply blank, remove the screw and pull outward on the blank.

Installing the Power Supply Blank

NOTE: Install the power supply blank only in power supply bay 2.

Align the blank with the power supply bay and insert the blank into the chassis until it clicks into place. Secure with screw.

Power Distribution Board

WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

The power distribution board comes as a power distribution board assembly with two power distribution boards.

Removing the Power Distribution Board Assembly

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Remove the system from the rack and place on a flat surface.

3Remove the right side rail from the chassis.

4Remove the two screws on the side of the chassis. See Figure 3-20.

5Open the system. See "Opening the System" on page 58.

6Disconnect all the power cables from the power distribution board.

7Remove the two screws that secure the power distribution board assembly to the bottom of the chassis. See Figure 3-20.

Figure 3-20. Removing and Installing the Power Distribution Board Assembly

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3 power distribution boards (2)

Installing the Power Distribution Board Assembly

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Place the power distribution board assembly into the system and align the slots on the power distribution board assembly with the slots on the chassis.

2Replace the two screws that secure the power distribution board assembly to the bottom of the chassis.

3Connect all the power cables. See Figure 3-20.

4Replace the system cover. See "Closing the System" on page 59.

5Replace the two screws on the right side of the chassis.

6Replace the right side rail.

7Reconnect the system and peripherals to their electrical outlets, and turn on the system.

Cooling Fans

WARNING: The cooling fan can continue to spin for some time after the system has been powered down. Allow time for the fan to stop spinning before removing it from the system.

WARNING: Do not attempt to operate the system without the cooling fans.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Removing a Cooling Fan Assembly

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Disconnect the three power cables from the backplane. See Figure 5-4.

4Remove the single screw that secures the fan assembly to the chassis. See Figure 3-21.

5Slide the fan assembly slightly toward the front of the system and lift it away from the system. See Figure 3-21.

Figure 3-21. Removing and Installing the Fan Assembly

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Installing the Cooling Fan Assembly

1Place the fan assembly into the system and slide the fan assembly slightly toward the back of the system.

2Align the slot on the fan assembly with the slot on the chassis.

3Replace the screw that secures the fan assembly to the chassis.

4Connect the power cables to the cooling fans. See Figure 3-21.

5Replace the system cover. See "Closing the System" on page 59.

6Reconnect the system and peripherals to their electrical outlets, and turn on the system.

Removing the Fan Module

Remove the four screws that secure the fan module to the fan assembly and separate the fan module from the fan assembly. See Figure 3-22.

Figure 3-22. Removing and Installing the Fan Module

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Installing the Fan Module

NOTE: Note the direction of airflow on the fan modules and ensure that the fan modules are oriented in the correct direction while installing.

Align the slots on the fan module with the slots on the fan assembly such that the labelled side faces the back of the system. Secure the fan module to the fan assembly using the screws. See Figure 3-22.

Backplane

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Removing the Backplane

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling fan assembly. See "Removing a Cooling Fan Assembly" on page 94.

4Disconnect the SAS/SATA cables, the fan cables, and the power cables from the backplane. See Figure 5-4.

CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane.

CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.

5Remove all the hard drives. See "Removing a Hard-Drive Carrier" on page 54.

6Remove the three screws that secure the backplane to the system. See Figure 3-23.

7Slide the backplane and lift it clear off the system.

Figure 3-23. Removing and Installing the Backplane

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Installing the Backplane

1Insert the backplane in the direction of the arrow until it is seated in the system.

2Secure the backplane to the system using the three screws.

3Replace all the hard drives in the system. See "Installing a Hard-Drive Carrier" on page 55.

4Replace the cooling fan assembly. "Installing the Cooling Fan Assembly" on page 95.

5Connect the SAS/SATA cables, the fan cables, and the power cable. See Figure 5-4.

6Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61.

7Replace the system cover. See "Closing the System" on page 59.

8Reconnect the system and peripherals to their electrical outlets, and turn on the system.

Control Panel Assembly

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is

not covered by your warranty. Read and follow the safety instructions that came with the product.

Removing the Control Panel Assembly

1Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4Slide the cable cover on the side of the system, toward the back of the system to remove it.

5Disconnect the LED signal cable from the front panel connector on the system board. See Figure 5-3.

6Remove the screw securing the LED panel cover to the chassis and slide the cover out. See Figure 3-24.

7Remove the two screws securing the control panel assembly to the chassis. See Figure 3-24.

8Remove the control panel assembly.

Figure 3-24. Removing the Control Panel Assembly

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Installing the Control Panel Assembly

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is

not covered by your warranty. Read and follow the safety instructions that came with the product.

1Place the control panel assembly onto the front of the system and secure in place with the two screws.

2Replace the control panel assembly cover and secure it with the screw.

3Connect the LED signal cable to the front panel connector on the system board. See Figure 5-3.

4Replace the cable cover making sure that the cables are not crimped.

5Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61.

6Replace the system cover. See "Closing the System" on page 59.

7Reconnect the system and peripherals to their electrical outlets, and turn on the system.

System Battery

Removing the System Battery

WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. See your safety information for additional information.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone

service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4Locate the battery socket. See "System Board Connectors" on page 125.

CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.

5Slide the battery toward the positive side of the connector and lift it out of the securing tabs at the negative side of the connector.

Figure 3-25. Removing and Installing the System Battery

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Installing the System Battery

1Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector.

2Press the battery straight down into the connector until it snaps into place.

3Install the cooling shroud. See "Installing the Cooling Shroud" on page 61.

4Close the system. See "Closing the System" on page 59.

5Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals.

6Enter the System Setup program to confirm that the battery is operating properly. See "Using the System Setup Program" on page 37.

7Enter the correct time and date in the System Setup program's Time and Date fields, and re-enter any customized option settings as needed.

8Exit the System Setup program.

System Board

WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Removing the System Board

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

4Remove all memory modules. See "Removing Memory Modules" on page 71.

5Remove the expansion card-riser. See "Removing the Expansion-Card Riser" on page 74.

6Remove the heat sinks. See "Removing the Heat Sink" on page 62.

7Remove the processors. See "Removing the Processor" on page 64.

8Disconnect the power, SATA, and front panel cables from the system board.

CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components.

9Loosen the ten screws securing the system board, and then slide the board toward the front, up and out of the system. See Figure 3-26.

Figure 3-26. Removing and Installing the System Board

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Installing the System Board

1Align the holes A and B on the system board to position the board correctly in the system.

2Replace the ten screws to secure the system board in place.

3Reconnect the power, SATA, and front panel cables to the system board. See "System Board Connectors" on page 125.

4Replace the processors. See "Installing the Processor" on page 66.

5Replace the heat sinks. See "Installing the Heat Sink" on page 64.

6Replace the expansion-card riser assembly. See "Installing the Expansion- Card Riser" on page 76.

7Replace the memory modules. See "Installing Memory Modules" on page 72.

8Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61.

9Replace the system cover. See "Closing the System" on page 59.

10Reconnect the system and peripherals to their electrical outlets, and turn on the system.

Troubleshooting Your System

Safety First???For You and Your System

WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.

WARNING: Before removing the system cover, disconnect all power, then unplug the AC power cord, and then disconnect all peripherals, and all LAN lines.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Installation Problems

Perform the following checks if you are troubleshooting an installation problem:

???Check all cable and power connections (including all rack cable connections).

???Unplug the power cord and wait for one minute. Then reconnect the power cord and try again.

???If the network is reporting an error, verify that the system has enough memory and disk space.

???Remove all added peripherals, one at a time, and try to turn on the system. If after removing a peripheral the system works, it may be a problem with the peripheral or a configuration problem between the peripheral and the system. Contact the peripheral vendor for assistance.

???If the system does not power on, check the LED display. If the power LED is not on, you may not be receiving AC power. Check the AC power cord to make sure that it is securely connected.

Troubleshooting System Startup Failure

If your system halts during startup prior to video imaging, especially after installing an operating system or reconfiguring your system???s hardware, see "System Memory" on page 67.

For all other startup issues, note the LED panel indicators and any system messages that appear on screen. For more information, see "Power and System Board Status Codes" on page 17 for more information.

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. See Figure 1-1 and Figure 1-3 for the front- and back-panel connectors on your system.

Troubleshooting the Video Subsystem

1Check the system and power connections to the monitor.

2Check the video interface cabling from the system to the monitor.

Troubleshooting a USB Device

Use the following steps to troubleshoot a USB keyboard and/or mouse. For other USB devices, go to step 5.

1Disconnect the keyboard and mouse cables from the system briefly and reconnect them.

2Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.

3If the problem is resolved, restart the system, enter the System Setup program, and check if the nonfunctioning USB ports are enabled.

4Replace the keyboard/mouse with another working keyboard/mouse. If the problem is resolved, replace the faulty keyboard/mouse.

If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system.

5Turn off all attached USB devices and disconnect them from the system.

6Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "USB Configuration" on page 43.

If your keyboard is not functioning, you can also use remote access. If the system is not accessible, see "Jumper Settings" on page 123 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings.

7Reconnect and turn on each USB device one at a time.

8If a device causes the same problem, turn off the device, replace the USB cable, and turn on the device.

If the problem persists, replace the device.

If all troubleshooting fails, see "Getting Help" on page 131.

Troubleshooting a Serial I/O Device

1Turn off the system and any peripheral devices connected to the serial port.

2Swap the serial interface cable with another working cable, and turn on the system and the serial device.

If the problem is resolved, replace the interface cable.

3Turn off the system and the serial device, and swap the device with a comparable device.

4Turn on the system and the serial device.

If the problem is resolved, replace the serial device.

If the problem persists, see "Getting Help" on page 131.

Troubleshooting a NIC

1Restart the system and check for any system messages pertaining to the NIC controller.

2Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 15.

???If the link indicator does not light, check all cable connections.

???If the activity indicator does not light, the network driver files might be damaged or missing.

Remove and reinstall the drivers if applicable. See the NIC's documentation.

???Change the auto-negotiation setting, if possible.

???Use another connector on the switch or hub.

If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.

3Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.

4Enter the System Setup program and confirm that the NIC ports are enabled. See "NIC Indicator Codes???iBMC" on page 16.

5Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the documentation for each network device.

6Ensure that all network cables are of the proper type and do not exceed the maximum length.

If all troubleshooting fails, see "Getting Help" on page 131.

Troubleshooting a Wet System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Disassemble components from the system. See "Installing System Components" on page 51.

???Cooling shroud

???Hard drives

???Backplane

???Expansion-card riser

???Power supplies

???Fans

???Processors and heat sinks

???Memory modules

4Let the system dry thoroughly for at least 24 hours.

5Reinstall the components you removed in step 3.

6Close the system. See "Closing the System" on page 59.

7Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the system does not start properly, see "Getting Help" on page 131.

8If the system starts properly, shut down the system and reinstall all of

the expansion cards that you removed. See "Installing the Expansion Card" on page 79.

9If the system fails to start, see "Getting Help" on page 131.

Troubleshooting a Damaged System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Ensure that the following components are properly installed:

???Expansion-card riser

???Power supplies

???Fans

???Hard drives

???Processors and heat sinks

???Memory modules

???Cooling shroud

4Ensure that all cables are properly connected.

5Close the system. See "Closing the System" on page 59.

6If the system fails to start, see "Getting Help" on page 131.

Troubleshooting the System Battery

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.

1Re-enter the time and date through the System Setup program. See "System Setup Options at Boot" on page 38.

2Turn off the system and disconnect it from the electrical outlet for at least one hour.

3Reconnect the system to the electrical outlet and turn on the system.

4Enter the System Setup program.

If the date and time are not correct in the System Setup program, replace the battery. See "Installing the System Battery" on page 102.

If the problem is not resolved by replacing the battery, see "Getting Help" on page 131.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the

System Setup program, the problem may be caused by software rather than by a defective battery.

Troubleshooting Power Supplies

1Identify the faulty power supply by the power supply's fault indicator. See "Power and System Board Status Codes" on page 17.

CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat.

2Reseat the power supply by removing and reinstalling it. See "Installing the Power Supply" on page 91 or "Removing the Power Supply" on page 90.

NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. The power indicator turns green to signify that the power supply is functioning properly.

If the problem persists, replace the faulty power supply.

3 If all troubleshooting fails, see "Getting Help" on page 131.

Troubleshooting System Cooling Problems

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Ensure that none of the following conditions exist:

???System cover, cooling shroud, drive blank, power supply blank, or front or back filler panel is removed.

???Ambient temperature is too high.

???External airflow is obstructed.

???Cables inside the system obstruct airflow.

???An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 114.

Troubleshooting a Fan

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Locate the faulty fan indicated by the LED panel.

2Turn off the system and all attached peripherals.

3Open the system. See "Opening the System" on page 58.

4Reseat the fan's power cable.

5Restart the system.

If the fan functions properly, close the system. See "Closing the System" on page 59.

6If the fan does not function, turn off the system and install a new fan. See "Installing the Cooling Fan Assembly" on page 95.

7Restart the system.

If the problem is resolved, close the system. See "Closing the System" on page 59.

If the replacement fan does not operate, see "Getting Help" on page 131.

Troubleshooting System Memory

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: Invalid memory configurations can cause your system to halt at startup without video output. See "General Memory Module Installation Guidelines" on page 68 and verify that your memory configuration complies with all applicable guidelines.

1If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least 10 seconds and then reconnect the system to power.

2Turn on the system and attached peripherals and note the messages on the screen.

Go to step 13 if an error message appears indicating a fault with a specific memory module.

3Enter the System Setup program and check the system memory setting. See "Memory Configuration" on page 42. Make any changes to the memory settings, if needed.

If the memory settings match the installed memory but a problem is still indicated, go to step 13.

4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

5Open the system. See "Opening the System" on page 58.

6Remove the cooling shroud. See "Removing the Cooling Shroud" on page 60.

7Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 68.

8Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 72.

9Replace the cooling shroud. See "Installing the Cooling Shroud" on page 61.

10Close the system. See "Closing the System" on page 59.

11Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

12Enter the System Setup program and check the system memory setting. See "System Memory Settings" on page 40.

If the problem is not resolved, proceed with the next step.

13Turn off the system and attached peripherals, and disconnect the system from the power source.

14Open the system. See "Opening the System" on page 58.

15If an error message indicates a specific memory module as faulty, swap or replace the module.

16To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module of the same type and capacity. See "Installing Memory Modules" on page 72.

17Close the system. See "Closing the System" on page 59.

18Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

19As the system boots, observe any error message that appears and the LED indicators on the front of the system.

20If the memory problem is still indicated, repeat step 13 through step 19 for each memory module installed.

If the problem persists after all memory modules have been checked, see "Getting Help" on page 131.

Troubleshooting a Hard Drive

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:

aRestart the system and enter the host adapter configuration utility program by pressing <Ctrl><R> for a PERC controller or <Ctrl><C> for a SAS controller.

See the documentation supplied with the host adapter for information about the configuration utility.

bEnsure that the hard drive(s) have been configured correctly for the RAID array.

cTake the hard drive offline and reseat the drive. See "Removing a Hard-Drive Carrier" on page 54

dExit the configuration utility and allow the system to boot to the operating system.

2Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.

3Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Using the System Setup Program" on page 37.

If the problem persists, see "Getting Help" on page 131.

Troubleshooting a Storage Controller

NOTE: When troubleshooting a SAS or SAS RAID controller, also see the documentation for your operating system and the controller.

1Enter the System Setup program and ensure that the SAS controller is enabled. See "System Setup Options at Boot" on page 38.

2Restart the system and press the applicable key sequence to enter the configuration utility program.

???<Ctrl><C> for a SAS controller

???<Ctrl><R> for a RAID controller

See the controller's documentation for information about configuration settings.

3Check the configuration settings, make any necessary corrections, and restart the system.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

4Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

5Remove the system-board assembly. See "Installing the System Board" on page 104.

6Ensure that the controller card is firmly seated into the system board connector. See "Installing the Expansion Card" on page 79.

7If you have a battery-cached RAID controller, ensure that the RAID battery is properly connected and, if applicable, the memory module on the RAID card is properly seated.

8Verify that the cable connections between the SAS backplane(s) and the integrated storage controller are correct.

Ensure that the cables are firmly connected to the storage controller and the SAS backplane board.

9Install the system-board assembly. See "Installing the System Board" on page 104.

10Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

If the problem persists, see "Getting Help" on page 131.

Troubleshooting Expansion Cards

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Ensure that each expansion card is firmly seated in its connector. See "Installing the Expansion Card" on page 79.

4Ensure that the expansion-card riser is firmly seated in its connector. See "Installing the Expansion-Card Riser" on page 76.

5Close the system. See "Closing the System" on page 59.

6Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

7If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

8Open the system. See "Opening the System" on page 58.

9Remove all expansion cards installed in the system. See "Removing the Expansion Card" on page 77.

10Close the system. See "Closing the System" on page 59.

11Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

12For each expansion card you removed in step 9, perform the following steps:

a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

b Open the system. See "Opening the System" on page 58. c Reinstall one of the expansion cards.

d Close the system. See "Closing the System" on page 59.

Troubleshooting Processors

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Open the system. See "Opening the System" on page 58.

3Ensure that each processor and heat sink are properly installed. See "Installing the Processor" on page 66.

4Close the system. See "Closing the System" on page 59.

5Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

6If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

7Open the system. See "Opening the System" on page 58.

8Remove processor 2. See "Removing the Processor" on page 64.

9Close the system. See "Closing the System" on page 59.

10Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

11If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

12Open the system. See "Opening the System" on page 58.

13Replace processor 1 with processor 2. See "Installing the Processor" on page 66.

14Repeat step 9 through step 11.

If you have tested both the processors and the problem persists, the system board is faulty. See "Getting Help" on page 131.

IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.

Table 4-1. Assignment Specific IRQ Requirements

Troubleshooting Changes in BIOS Settings

Certain changes in BIOS settings (such as chipset timing or latency, memory timing or latency, processor clock frequency, etc.) can cause a system to stop booting.

If you are able to enter the BIOS Setup by pressing F2, reset the BIOS to factory defaults by pressing F9. Save and exit the BIOS Setup.

If you cannot enter the BIOS Setup, clear the CMOS by following instructions given below:

1Turn off the system. Do not unplug the power cord.

2Open the system. See "Opening the System" on page 58.

3Move jumper (J24) from the default operation position, covering pins 1 and 2, to the reset / clear position, remove the cover from pins 1 and 2.

4Remove AC power and wait 5 seconds.

5Move the jumper back to default position, covering pins 1 and 2.

6Close the system.

7Turn on the system.

The CMOS is now cleared and can be reset by going into BIOS setup.

NOTE: Removing the AC power before performing the CMOS Clear operation causes the system to automatically turn on and immediately turn off, after the procedure is followed and AC power is re-applied. If this happens, remove the AC power cord again, wait 30 seconds, and reinstall the AC power cord. Turn on system and proceed to the BIOS Setup Utility to reset the desired settings.

You may also need to perform a BIOS bank select after clearing the CMOS.

Jumpers and Connectors

Jumper Settings

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

System Configuration Jumper Settings

Figure 5-1. System Configuration Jumpers

JP21

JP24

Table 5-1. System Configuration Jumpers

Table 5-1. System Configuration Jumpers

NOTE: The "*" in the table of system configuration jumpers describes the default status and the default state is not active state.

Backplane Jumper Settings

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Figure 5-2. 3.5" Hard-Drive Expander Backplane

The function of the jumper installed on the expander backplane is shown below.

Table 5-2. Jumper Installed on Backplane

Backplane Connectors

Figure 5-4. Expander Backplane Connectors???Front View

Figure 5-6. One-to-One Backplane Connectors

Power Distribution Board Connectors

Figure 5-7. Power Distribution Board 1 Connectors

2

4

Figure 5-8. Power Distribution Board 2 Connectors

Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1Visit support.dell.com.

2Click your country/region at the bottom of the page. For a full listing of country/region click All.

3Click All Support from Support menu.

4Select the appropriate service or support link based on your need.

5Choose the method of contacting Dell that is convenient for you.

Index 133

134 Index

Index 135

Index 136

video, 108

wet system, 111

U

USB configuring, 43

V

video troubleshooting, 108

W

wet system troubleshooting, 111

Index 137