Dell_All_in_One_Printer

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

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Accessing Your User???s Guide

Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? View Dell User???s Guide.

NOTE: You can also access the User???s Guide on your Drivers and Utilities CD.

Setting Up Your Printer

NOTE: The Dell Photo All-In-One Printer 962 supports Microsoft?? Windows?? 2000 and Windows XP.

To setup your printer, follow the steps on your Setting Up Your Printer poster. If you encounter problems during setup, see "Troubleshooting" on page 77.

NOTE: The Dell Photo AIO Printer 962 is an analog device that only works when directly connected to a wall jack. Other devices such as a telephone or answering machine can be attached to the PHONE jack connector to pass through the printer as described in the setup steps. If you have a digital connection such as ISDN, DSL, or ADSL, a digital line filter is required. Please contact your Internet Service Provider for details.

You can use the Dell Photo AIO Printer 962 to do a variety of things. A few important things to note:

???If your printer is connected to a computer, you can use either the printer operator panel or the printer software to produce quality documents quickly.

???You do need to connect your printer to a computer to print. However, printing photos from your digital camera using the Pictbridge connector does not require a computer.

???You do not need to connect your printer to a computer to make photocopies or send faxes.

NOTE: The printer (whether it is connected to a computer or not) must be connected to a telephone line before you can send a fax.

14 Getting Started

Understanding the Operator Panel

Installing the Operator Panel

The following instructions apply only if you received an additional language operator panel with your printer.

1 Remove the operator panel (if one is installed).

2Choose the correct operator panel for your language.

3Position the clips on the printer, and then press down.

Using the Operator Panel

The operator panel buttons allow you to scan, copy, fax and customize documents without connecting to a computer. The printer is on when Power is illuminated. You can select a mode with the Mode button, which will illuminate an LED corresponding to the selected mode; change settings using the Menu, Select, and < > buttons; and initiate a scan, copy, or fax using one of the start buttons.

Scan Mode Menu Items

CLEAR SETTINGS

After 2 min

Never

SET DEFAULTS

Use Factory

Use Current

LANGUAGE

English

French

German

Spanish

Italian

Dutch

Brazilian Portuguese

Polish

Russian

Greek

Simplified Chinese

Traditional Chinese

Japanese

s u p p o r t . d e l l . c o m

NOTE: You cannot fax with a DSL (digital subscriber line) or ISDN (integrated signature digital network) unless you purchase a digital line filter. Contact your Internet Service Provider for more details.

???If you are using fax software to fax, the printer must be connected to a computer with a USB cable.

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Fax Mode Menu Items

PENDING FAXES

None

<#>

RINGER TONE

Low

High

Off

KEY PRESS TONE

Low

High

Off

BLANK PAPER SIZE

Letter

Legal

BLANK PAPER TYPE

Auto Detect

Plain

Coated

Photo

Transparency

PRINT REPORTS

Activity report (the

last 40 sent and received faxes) Send log

Receive log Settings list

ON HOOK DIAL

Press Select

SPEAKER VOLUME

Low

High

Off

PERSONALIZE FAX

Name

Number

ANSWER FAX WHEN

After 3 rings

After 5 rings

After 1 ring

After 2 rings

DELAY UNTIL

Do not delay

Time

EDIT SPEED DIAL

Add

Remove

Modify

EDIT DATE/TIME

Date

Time

FAX FORWARD

Off

Forward

Print & Forward

ADVANCED FAX

See ???Advanced Fax Mode Menu Items??? on page 27.

24 Getting Started

4Press < or > to scroll through the available items.

5Press Select when the menu item you want appears on the display to save the setting.

Advanced Fax Mode Menu Items

FAX CONFIRMATION

Off

Print for all

Print for errors

ACTIVITY REPORT On request

After 40 faxes

FIT FAX TO PAGE

Try to fit

Two pages

FAX FOOTER

Off

EDIT BLOCKED FAX

LIST

Add

Enter another # Remove

Modify

From this Advanced You can select: Fax option:

Country Code (continued)

???Japan

???Jordan

???Korea

???Kuwait

???Latvia

???Lebanon

???Lithuania

???Luxembourg

???Malaysia

???Mexico

???Morocco

???Netherlands

???New Zealand

???Nigeria

???Norway

???Oman

???Paraguay

???Peru

???Philippines

???Poland

???Portugal

???Puerto Rico

???Qatar

???Romania

???Russia

???Saudi Arabia

???Serbia

???Singapore

???Slovakia

???Slovenia

???South Africa

???Spain

???Sri Lanka

???Sweden

???Switzerland

???Taiwan

???Thailand

???Tunisia

To choose paper size:

1With your document open, click File??? Print.

2In the Print dialog box, click Preferences or Properties (depending on your program or operating system).

The Printing Preferences screen appears.

3On the Paper Setup tab, select the paper size.

4Click OK.

Unless you turn off the automatic paper type sensor, it always remains on. To turn off the automatic paper type sensor for a specific print job:

1With your document open, click File??? Print.

2In the Print dialog box, click Preferences or Properties (depending on your program or operating system).

The Printing Preferences screen appears.

3Click the Quality/Copies tab.

4Click the Use my choice button.

5Select the paper type in the drop-down menu.

6Click OK.

To turn off the automatic paper type sensor for all print jobs:

1In Windows XP, click Start??? Control Panel??? Printers and Other Hardware??? Printers and

Faxes.

In Windows 2000, click Start??? Settings??? Printers.

2Right-click the printer icon.

3Click Printing Preferences.

4Click the Quality/Copies tab, and then click Paper Type Sensor Options.

5Click the Use my choice button.

6Select the paper type in the drop-down menu.

7Click OK.

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Loading Paper

Load Plain Paper Into the Paper Support

1Lift the paper exit tray and extend the paper support.

2Insert paper into the paper support.

3Squeeze and slide the paper guides to rest against the left and right edges and bottom of the paper.

4Lower the paper exit tray.

5Extend the paper exit tray stop to catch paper as it exits the printer.

NOTE: Do not force the paper into the printer.

Print Media Guidelines for the Paper Support

Follow these guidelines when loading specialty print media in the paper support.

???The paper guide rests against the bottom edge of the paper.

???You select Draft (select Photo if a photo cartridge is installed), Normal, or Photo print quality.

NOTE: You must select A4 Banner or Letter Banner paper size in Print Properties.

Failure to do so will cause a paper jam. See "Paper Problems" on page 81.

???You load the leading edge of the banner paper into the printer against the right side of the paper support.

???You squeeze and slide the paper guide to the left edge of the banner paper.

???You use banner paper designed for inkjet printers.

34 Getting Started

???The envelopes are centered in the paper support.

???The stamp location is in the lower left corner.

???The paper guides rest against the right and left edges of the envelopes.

???The paper guide rests against the bottom edge of the paper.

???You print the envelopes with Landscape orientation.

???You select the correct envelope size. Select the next biggest size if the exact envelope size is not listed, and set the left and right margins so that your envelope text will be correctly positioned on the envelope.

25 iron-on transfer

???You follow the loading instructions on the iron-on transfer packaging.

???The print side of the transfer faces down.

???The paper guides rest against the right and left edges of the paper.

???The paper guide rests against the bottom edge of the paper.

???The transfers are centered in the paper support.

???You select Normal or Photo print quality.

c o m

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150 sheets of custom size paper

???The print side of the paper faces down.

???Your paper fits within these dimensions: Width

???76-216 mm

???3.0-8.5 inches

Length

???127-432 mm

???5.0-17.0 inches

???The paper is centered in the paper support.

???The paper guides rest against the right and left edges of the paper.

???The paper guide rests against the bottom edge of the paper.

NOTE: The paper exit tray can hold up to 50 sheets of paper.

Load an Original Document Into the ADF

You can load up to 50 sheets of your original document (text side up) into the ADF for scanning, copying, and faxing. The ADF is recommended for loading multiple page documents.

NOTE: Do not load postcards, photo cards, photo paper, or small images in the ADF. Place these items on the scanner glass.

NOTE: The paper exit tray can hold up to 50 sheets of paper.

Paper Guidelines for the ADF

36 Getting Started

50 sheets of two-, three-, or four-hole pre-punched media

???The document is loaded text side up.

???The paper guide is against the edge of the paper.

???Your paper size fits within the dimensions allowable.

50 sheets of custom size paper

???The document is loaded text side up.

???The paper guide is against the edge of the paper.

???Your paper size fits within these dimensions: Width

???210.0 mm - 215.9 mm

???8.27 in. - 8.5 in.

Length

???279.4 mm - 355.6 mm

???11.0 in. - 14.0 in.

Using the Printer

Printing

Printing a Document

1Turn on your computer and printer, and make sure they are connected.

2Load paper with the print side facing down. For more information, see "Loading Paper" on page 34.

3With your document open, click File??? Print.

4Customize your print settings:

aClick Preferences, Properties, Options, or Setup (depending on the program or operating system).

The Printing Preferences dialog box appears.

bOn the Quality/Copies tab, select a Quality/Speed, the paper type, the number of copies, and black and white or color printing.

cOn the Paper Setup tab, select the paper size and orientation.

dOn the Print Layout tab, select the layout and duplexing settings.

NOTE: To see details about a setting, right-click the setting on the screen, and then select What???s This?.

eAfter making the changes in Printing Preferences, click OK at the bottom of the screen to return to the Print dialog box.

5 Click OK or Print (depending on the program).

Printing Collated Copies of Your Document

When your printer is attached to your computer, you can print black and white or color collated copies. To print collated copies:

1Make sure you have paper loaded in the paper support.

2With your document open, click File??? Print.

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3Click Properties, Options, Setup, or Preferences (depending on the program or operating system).

The Printing Preferences dialog box appears along with the I Want To menu.

4From the Quality/Copies tab, select the number of copies to print.

5Activate the Collate Copies check box.

6Click OK or Print.

Printing Photos

From Your Computer

1Load the photo paper with the print (glossy) side facing down. For more information, see "Print Media Guidelines for the Paper Support" on page 34.

2Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more information, see "Replacing Ink Cartridges" on page 71.

3With your document open, click File??? Print.

4To customize your print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system).

The Printing Preferences dialog box appears.

5On the Quality/Copies tab, select Photo and the paper type.

NOTE: Photo/glossy or coated paper is recommended for printing photos.

6On the Paper Setup tab, select the paper size and orientation.

7On the Print Layout tab, select the photo layout.

8When finished customizing your photo, click OK.

9Click OK or Print (depending on the program or operating system).

10To prevent your photos from sticking together or smudging, remove each photo after it exits the printer.

NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes the life of your prints.

40 Using the Printer

From a PictBridge-Enabled Camera

Your printer supports PictBridge-compatible cameras.

To use your printer with a digital camera:

1Insert the rectangular end of the USB cable that came with your Pictbridge-compatible digital camera into the Pictbridge connector of the printer.

2Insert the other end of the USB cable into the digital camera.

3Refer to the instructions included with your camera for usage information.

Printing Borderless Photos

1For best results, load photo/glossy paper in the paper support and make sure the print side is facing down. For more information, see "Print Media Guidelines for the Paper Support" on page 34.

2Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more information, see "Replacing Ink Cartridges" on page 71

3With your document open, click File??? Print.

4To customize your print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system).

The Printing Preferences dialog box appears.

5On the Print Layout tab, click Borderless.

6When finished customizing your photo, click OK.

7Click OK or Print (depending on the program or operating system).

Printing More Than one Page on a Sheet of Paper

1Make sure you have paper loaded in the paper support. For help, see "Load Plain Paper Into the Paper Support" on page 34.

2With your document open, click File??? Print.

3Click Properties, Options, Setup, or Preferences (depending on the program or operating system).

The Printing Preferences screen displays along with the I Want To menu.

4From the Print Layout tab, select N-up.

5Select the number of pages to print on each page.

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Printing an Image as a Multi-page Poster

1Make sure you have paper loaded in the paper support. For help, see "Load Plain Paper Into the Paper Support" on page 34.

2With your image open, click File??? Print.

3Click Properties, Options, Setup, or Preferences (depending on the program or operating system).

The Printing Preferences screen displays along with the I Want To menu.

4From the Layout tab, select Poster.

5Click OK or Print.

Printing Last Page First

1Make sure you have paper loaded in the paper support. For help, see "Load Plain Paper Into the Paper Support" on page 34.

2With your document open, click File??? Print.

3Click Properties, Options, Setup, or Preferences (depending on the program or operating system).

4From the Quality/Copies tab, activate the Print Last Page First check box.

5Click OK.

6Click OK to print your document.

Printing a Banner

1Place a stack of banner paper (20 sheets or less) in front of the printer, and feed in the first sheet.

2With your document open, click File??? Print.

3Click Properties.

4From the I Want To menu, click Print a banner.

5Follow the instructions on your screen.

6Click OK.

7Click OK.

8Click OK.

NOTE: Once the printer begins printing, wait until you can see the leading edge of the banner exiting the printer, and then carefully unfold the paper down to the floor in front of the printer.

42 Using the Printer

Printing Other Projects

The I Want To menu provides wizards for creating projects. You may want to print on an envelope, create a booklet, or print a greeting card.

1With your document open, click File??? Print.

2To customize print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system).

The Printing Preferences dialog box appears along with the I Want To menu.

3Select one of the available projects or click See more printing ideas.

4Follow the instructions on the screen to complete your project.

Copying

To make copies, you can use the printer operator panel or your computer. For easy one-touch color or black and white copies, press Color or Black on the operator panel.

Copying Documents Using the Operator Panel

1Turn on your printer.

2Load paper in the paper support. For more information, see "Loading Paper" on page 34.

3Load your original document. For help, see "Load an Original Document Into the ADF" on page 36 or "Placing Your Original Document on the Scanner Glass" on page 38.

4On the operator panel, press the Mode Selector repeatedly until Copy is selected.

5To make more than one copy, press the numbers on the keypad that correspond with the number of copies you want to make.

6From the Start area on the operator panel, press the Color button to create a color copy of a color image, or press the Black button to create a black and white copy. For more information, see "Operator Panel Menus" on page 18.

NOTE: If you are using the Dell software on a computer instead of the operator panel buttons, see "Changing Copy Settings" on page 45.

Copying appears on the display.

Copying Documents Using Your Computer

1Turn on your computer and printer, and make sure they are connected.

2Load the paper. For more information, see "Loading Paper" on page 34.

Copying Photos Using the Operator Panel

1Load photo paper. For more information, see "Print Media Guidelines for the Paper Support" on page 34.

2Open the top cover.

3Place the photo on the glass.

4Close the top cover.

5Select the copy quality. For more information, see "Operator Panel Menus" on page 18.

6Press the Color button.

Copying Photos Using Your Computer

1Turn on your computer and printer, and make sure they are connected.

2Load photo paper with the print side facing up. For more information, see "Print Media Guidelines for the Paper Support" on page 34.

3Place your document face down on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow on the printer. For more information, see "Placing Your Original Document on the Scanner Glass" on page 38.

44 Using the Printer

4Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell All-In-One Center.

The Dell All-In-One Center appears.

5Click Preview Now.

6Adjust the dotted lines to fit around the portion of the image you want to print.

7In the Copy section, select Photo.

8Select a copy quantity and color.

9To customize your photo, click See More Copy Settings.

10When you finish customizing your settings, click Copy Now.

Collating Copies Using the Operator Panel

When you are using your printer without a computer, you can print collated copies:

1Load paper in the paper support. For help, see "Load Plain Paper Into the Paper Support" on page 34.

2Load your original document. For help, see "Load an Original Document Into the ADF" on page 36 or "Placing Your Original Document on the Scanner Glass" on page 38.

3Press the Mode Selector button repeatedly until Copy is selected.

4Press Menu repeatedly until Collate appears.

5Press > to scroll to the amount of pages you want to collate.

6Press Select.

Changing Copy Settings

1Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell All-In-One Center.

The Dell All-In-One Center appears.

2Select a copy quantity and color.

3Click See More Copy Settings to:

???Choose a copy quality.

???Select the blank paper size.

???Select the original document size.

???Lighten or darken your document.

???Reduce or enlarge your document.

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4Click the Advanced button to change options such as paper size and quality.

5To make any changes, click the following tabs.

6 When you finish customizing your copy settings, click OK, and then click Copy Now.

Scanning

You can use your printer to scan using the operator panel or the printer software.

NOTE: Scanning cannot be done on printers connected to a network.

Using the Operator Panel

1Turn on your computer and printer, and make sure they are connected.

2Load your original document. For help, see "Load an Original Document Into the ADF" on page 36 or "Placing Your Original Document on the Scanner Glass" on page 38.

3Press the Mode Selector on the operator panel repeatedly until Scan is selected.

4Press > to scroll through the list of possible programs to which you can scan.

5Press Select when the program to which you want to scan appears.

6From the Start area on the operator panel, press Black to begin a black and white scan or Color to being a color scan.

46 Using the Printer

Using the Printer Software

NOTE: Some programs do not support multiple page scanning.

1Turn on your computer and printer, and make sure they are connected.

2Load your original document. For help, see "Load an Original Document Into the ADF" on page 36 or "Placing Your Original Document on the Scanner Glass" on page 38.

3Press Scan on the operator panel.

The Dell All-In-One Center appears on your computer screen.

4Click Preview Now to see your scanned image.

NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do not have the system resources available to perform the scan at the resolution or size you have selected. To correct this problem, either reduce your resolution or the size of your scan area.

5Adjust the dotted lines to fit around the part of the image you want to print.

6From the Send scanned image to drop-down menu, select your scan destination.

7To further customize your scan job, click See More Scan Settings.

8When you are finished customizing your image, click Scan Now.

Scanning Photos

1Turn on your computer and printer, and make sure they are connected.

2Load your original document. For help, see "Placing Your Original Document on the Scanner Glass" on page 38.

3Press Scan on the operator panel. The Dell All-In-One Center appears.

4Click Preview Now to view your scanned image.

5Adjust the dotted lines to fit around the portion of the photo you want to print.

6In the Send scanned image to: drop-down menu, select the photo program you want to use.

NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu. On the next screen, click Add to locate and add your program to the list.

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7To further customize your scan job, click See More Scan Settings.

8Change any settings.

9When you finish customizing your image, click Scan Now.

When your document has finished processing, it will open in the program you chose.

Scanning to Your Computer Over a Network

1Make sure your computer is attached to the network.

2Make sure your computer and printer are on.

3Load your original. For help, see "Load an Original Document Into the ADF" on page 36 or "Placing Your Original Document on the Scanner Glass" on page 38.

4Press the Mode Selector repeatedly until Scan is selected.

5Press Menu until PC appears on the display.

6Press > to scroll through the list of possible computers to which you can scan.

7When your PC name appears on the display, press Select.

8Enter your four-digit PIN number.

NOTE: This can be found in the upper right corner of the All-In-One Main Page. For help, see "Using the Dell All-In-One Center" on page 68.

9Press Select.

10Press Select.

Scanning Multiple Pages or Images

NOTE: This feature is only available when scanning from the flatbed scanner.

You can scan multiple images at once to save time:

1Place the first sheet on the scanner glass. For more information, see "Placing Your Original Document on the Scanner Glass" on page 38.

2Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell All-In-One Center.

The Dell All-In-One Center appears.

3In the Send scanned image to: drop-down menu, select the program you want to use. For example, you might want to fax or e-mail multiple pages to someone.

4In the Scan section, click See More Scan Settings.

48 Using the Printer

5Click the Advanced button.

6Click Display Advanced Scan Settings to change advanced options. The Advanced Scan Settings dialog box appears.

7On the Scan tab, click the Scan multiple items before output box.

8Click OK.

9When you finish customizing your settings, click Scan Now.

After you scan the first page, a prompt appears requesting the next page.

10Place the next sheet on the scanner glass and click Yes. Repeat until you finish scanning all pages.

11When finished, click No. The program appears with the multiple pages scanned.

Editing Scanned Text Using Optical Character Recognition (OCR)

Optical Character Recognition (OCR) is a software feature that converts a scanned image into editable text within a word processing program.

NOTE: Japanese customers should use E-Typist OCR software. This software is located on a separate CD.

1Load your original document. For help, see "Load an Original Document Into the ADF" on page 36 or "Placing Your Original Document on the Scanner Glass" on page 38.

2Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell All-In-One Center.

The Dell All-In-One Center appears.

3In the Send scanned images to: drop-down menu, select a word processing or text-editing program.

4In the How will the scan be used? drop-down menu, select To edit text (OCR and 300 DPI).

5Click Scan Now.

The scanned text appears.

6Edit your document.

7Save your document.

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Editing Scanned Images

With most graphics programs, you can customize your image.

1Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell All-In-One Center.

The Dell All-In-One Center appears.

2From the Send scanned image to drop-down menu, select your scan destination.

3Click Scan Now.

When the image has finished processing, it opens in the program you selected.

4Edit the image using the tools available in your program. You may be able to:

???Remove red eye

???Crop your image

???Add text to your image

???Adjust the brightness and contrast of your image

For help, see the documentation that came with your graphics program.

Saving an Image on Your Computer

1Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell All-In-One Center.

The Dell All-In-One Center appears.

2In the Creative Tasks section, click Save an image on my computer.

3Follow the instructions on your computer screen to save an image on your computer.

E-mailing a Scanned Image or Document

To send scanned photographs or documents through e-mail:

1Load your original document. For help see, "Load an Original Document Into the ADF" on page 36 or "Placing Your Original Document on the Scanner Glass" on page 38.

2Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell All-In-One Center.

The Dell All-In-One Center appears.

3Click Preview Now.

50 Using the Printer

4In the Creative Tasks section, click E-mail an image or document.

5In the What is being scanned? menu, make a selection.

6Follow the instructions on the screen to prepare the photograph or document for e-mail.

7Click Attach Now.

8Write a note to accompany the attached photo, and then send it.

NOTE: If you have questions about how to do this, consult the Help for your e-mail program.

Enlarging or Reducing Images or Documents

If you are using your printer with a computer, you can enlarge or reduce your document between 25-400 percent using the Dell All-In-One Center.

If you are using your printer without a computer, you can enlarge or reduce your document by a percent and Fit-to options using the operator panel.

1Load paper in the paper support. For help, see "Load Plain Paper Into the Paper Support" on page 34.

2Load your original document. For help, see "Placing Your Original Document on the Scanner Glass" on page 38 or "Load an Original Document Into the ADF" on page 36.

3Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell All-In-One Center.

The Dell All-In-One Center appears.

4Click Preview Now.

5In the Creative Tasks section, select Enlarge or reduce an image.

6Follow the instructions on the screen to select the size of your new image.

7When you finish customizing your image, click Print Now.

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Faxing

You do not need to connect your printer to a computer in order to fax. Use the printer operator panel for basic faxing. See ???Faxing Using the Printer Operator Panel??? on page 55.

NOTE: For advanced faxing instructions using the computer software, see ???Sending a Fax From the Computer??? on page 57.

Setting up the Printer With Equipment

???printer

???telephone

???two phone cords (provided)

???Use the fax line as a normal telephone line.

???Set up your printer wherever your telephone is.

???Make copies and send and receive faxes without the use of a computer.

"Connecting to a telephone" on page 53

???answering machine

???three phone cords (provided)

???printer

???telephone

???computer modem

???three phone cords (provided)

???USB cable (sold separately)

NOTE: The phone cord (provided) must be plugged into the correct connector.

52 Using the Printer

Connecting to a computer modem

1Connect a phone cord from the LINE connector ( - right side connector) on the printer to the telephone wall jack.

2Remove the protective plug from the PHONE jack connector ( - left side connector) on the back of the printer.

3Connect a phone cord from the telephone to the computer modem.

4Connect a phone cord from the computer modem to the PHONE jack connector ( - left side connector) on the printer.

Faxing Using the Printer Operator Panel

What if I Have a Digital Subscriber Line (DSL)?

DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 962 is designed to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid interference with the analog fax modem signal.

1Connect the DSL filter to an active telephone line.

2Connect the printer directly to the output of the DSL filter.

NOTE: Do not install any splitters between the DSL filter and the printer. Contact your DSL service provider if you need more help.

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NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not supported for faxing.

Send a Fax

1Make sure your printer is on and an active telephone line is connected to the LINE connector ( ) on the printer.

2Load your document on the scanner glass or into the ADF. For help, see ???Placing Your Original Document on the Scanner Glass??? on page 38 or ???Load an Original Document Into the ADF??? on page 36.

3Press Mode until the Fax LED is lit.

4Use the keypad numbers to enter the fax number.

5Press Black or Color.

The printer scans your document and sends your fax to the number you entered.

NOTE: In order to send a color fax, the machine to which you are sending the fax must also support color faxes.

Receive a Fax Automatically

NOTE: In order to receive a color fax, the machine from which you are receiving the fax must also support color faxes and send the fax as a color fax.

1Make sure your printer is on and an active telephone line is connected to the LINE connector ( ??? right side connector) on the printer.

2Press Mode until the Fax LED is lit.

3Press Auto Answer until the Auto Answer LED is lit.

4 Press Menu until Answer fax when appears.

5Press > to scroll through the available options (After 1 ring, After 2 rings,

After 3 rings, or After 5 rings), and press Select when the option you want appears.

When the number of set rings is detected, the printer automatically receives the fax.

Receive a Fax Manually

1Make sure your printer is on and an active telephone line is connected to the LINE connector ( ??? right side connector) on the printer.

2Make sure the Auto Answer LED is off.

3When the printer rings, pick up a telephone and listen for the fax calling tone.

56 Using the Printer

4Press DELL# (3355#) on the printer operator panel.

5Hang up the telephone, and the printer receives the fax.

Receive a Fax With an Answering Machine Connected to the Printer

Make sure your printer is on, the answering machine is connected to the PHONE jack connector ( ??? left side connector) on the printer, and the Auto Answer LED is on. When a ring is detected, the answering machine picks up the call.

???If a fax is detected, the printer receives the fax and disconnects the answering machine.

???If a fax is not detected, the answering machine completes the call.

NOTE: For more information, see ???Advanced Fax Mode Menu Items??? on page 27.

Sending a Fax From the Computer

Send faxes from computer files through the printer modem or the computer modem. Any file that can be printed can be faxed.

NOTE: You can send and receive color faxes using the printer operator panel only. See ???Faxing Using the Printer Operator Panel??? on page 55.

Connecting Cables

???Connect the printer to the computer with a USB cable (sold separately) in order to scan documents to fax.

???If you want to fax through the printer modem, connect an active telephone line to the LINE connector ( ) on the printer.

If you want to fax through the computer modem, connect an active telephone line to the LINE connector ( ) on the computer???s fax modem.

NOTE: If you want the ability to fax from both the printer modem and the computer modem at different times without reconnecting cables, Dell recommends purchasing a splitter in order to connect two phone lines to one wall jack.

What if I Have a Digital Subscriber Line (DSL)?

1Connect the DSL filter to an active telephone line.

2Connect the printer directly to the output of the DSL filter.

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NOTE: Do not install any splitters between the DSL filter and the printer. Contact your DSL service provider if you need more help.

NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not supported for faxing.

Faxing Through the Printer Modem

Send a Fax Using the Dell All-In-One Center

1Make sure the printer is on and that the printer is connected to the computer with a USB cable.

3Click Start ??? All Programs (or Programs) ??? Dell Printers ??? Dell Photo AIO Printer 962 ??? Dell All-In-One Center.

4Place the document you want to fax face down under the lid of the printer.

5Select Fax from the Scan drop-down menu.

6Click Scan Now.

7Follow the instructions on the computer screen to send your fax.

Receive a Fax

The Dell Photo AIO Printer 962 modem only receives hardcopy documents. See ???Faxing Using the Printer Operator Panel??? on page 55 for information about receiving a fax.

If you need to save soft copies of the faxes you receive, you must scan the received document to a file (see ???Send a Fax Using the Dell All-In-One Center??? on page 58), or receive faxes using your computer modem (see ?????? on page 59).

Access the Printer Setup Utility

Access the Printer Setup Utility if you want to configure the printer modem for your specific faxing needs.

1Click Start ??? All Programs (or Programs) ??? Dell Printers ??? Dell Photo AIO Printer 962 ??? Dell All-In-One Center.

2From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click

Display the Printer Setup Utility.

58 Using the Printer

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4Click to select Fax Services.

5Click Next.

If prompted, insert the Microsoft Windows XP CD, and then click OK. Close the Welcome to Microsoft Windows XP window when it opens.

6Click Finish.

7Close the Add/Remove Programs window.

Configure Fax Console (Windows XP Only)

1Click Start ??? All Programs (or Programs) ??? Accessories ??? Communications ??? Fax ??? Fax Console.

The Fax Configuration Wizard appears.

2Click Next.

3Enter any appropriate information, and then click Next.

4Select your data/fax modem in the drop-down menu under Please select the fax device.

5Select the Enable Receive check box.

NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the computer modem to answer all phone calls, in which case you may not receive voice mail.

aSelect Manual answer or specify the number of rings, and click Next.

bEnter your TSID information, and click Next.

cEnter your CSID information, and click Next.

dClick to select Print it on. If you want to print all received faxes, Use the drop-down menu to the right of this field to select Dell Photo AIO Printer 962.

eTo create an archive copy of each fax, click to select Store a copy in a folder, and then use the Browse button to select the desired archive location.

6 Click Next, confirm your settings, and click Finish.

Configure Fax Service Management (Windows 2000 Only)

1Click Start ??? Programs ??? Accessories ??? Communications ??? Fax ??? Fax Service Management.

The Fax Configuration Wizard appears.

2Click Next.

3Enter any appropriate information, and then click Next.

60 Using the Printer

4Select your data/fax modem from the drop-down menu.

5Follow the instructions on your computer screen to complete the configuration.

Send an Electronic Copy Fax Using Fax Console or Fax Service Management

1Open your file to be faxed.

2Click File ???Print.

3In the printer list, select Fax.

4Click Print.

5Follow the instructions on the computer screen to send your fax.

Send a Hardcopy Document Fax Using the Dell All-In-One Center

1Make sure the printer is on and that the printer is connected to the computer with a USB cable.

3Click Start ??? All Programs (or Programs) ??? Dell Printers ??? Dell Photo AIO Printer 962 ??? Dell All-In-One Center.

4Place the document you want to fax face down under the lid of the printer.

5Select File from the Scan drop-down menu.

6Save your file to a desired location.

7Open the file you just scanned and saved.

8Click File ??? Print.

9In the printer list, select Fax.

10Click Print.

11Follow the instructions on the computer screen to send your fax.

Receive a Fax Using Fax Console or Fax Service Management

1Make sure that an active telephone line is connected to the LINE connector ( ) on the computer modem.

2Click Start ??? All Programs (or Programs) ??? Accessories ??? Communications ??? Fax.

3Click Fax Console or Fax Service Management.

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If you selected the Enable Receive check box when configuring Fax Console, you are now ready to receive a fax.

NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the computer modem to answer all phone calls, in which case you may not receive voice mail.

View Sent and Received Faxes Using Fax Console or Fax Service Management

NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console.

1Click Start ???All Programs (or Programs) ???Accessories ???Communications ???Fax.

2Click Fax Console or Fax Service Management.

View received faxes in the Inbox; view sent faxes in Sent Items.

View the Status of a Fax Using Fax Console or Fax Service Management

1Click Start ??? All Programs (or Programs) ??? Accessories ??? Communications ??? Fax.

2Click Fax Console or Fax Management Services.

3The following folders appear.:

???Incoming ??? faxes currently being received

???Inbox ??? faxes that have been received

???Outbox ??? faxes scheduled to be sent

???Sent Items ??? faxes successfully sent

4Click the folder of your choice.

5Click the fax in the right pane for which you want to view the status, and then click

Preferences or Properties.

6Click the General tab and view the Status line.

7Click Close when you are finished.

Speed Dial

To make sending faxes easier, you can enter up to 99 speed dial numbers. Up to 79 individual fax numbers can be stored, or 20 groups that can hold up to five phone numbers each.

Create a Speed Dial List From the Operator Panel

1 Press Mode until the Fax LED is lit.

2 Press Menu until you see EDIT SPEED DIAL.

3 If the current option is Add, press Select. Press > to scroll, if necessary.

62 Using the Printer

4Enter a two-digit speed dial number from 01 to 79, and then press Select.

5Enter the fax number, and then press Select.

6Enter the name using the keypad.

a Find the number button that corresponds to the letter you want to enter, and press it repeatedly until the correct letter appears.

b Press > to move to the next character space.

NOTE: To enter a space between words, press > twice.

c Repeat the previous steps until you are finished entering text.

7Press Select when you are finished.

Saved appears on the display.

Create a Speed Dial List From the Computer

1Click Start ??? All Programs (or Programs) ??? Dell Printers ??? Dell Photo AIO Printer 962 ??? Printer Setup Utility.

2Click the Speed Dial tab.

3Follow the instructions on the Speed Dial tab to add a new number to your speed dial list.

Create a Group Dial List From the Operator Panel

1Press Mode until the Fax LED is lit.

2Press Menu until you see EDIT SPEED DIAL.

3If the current option is Add, press Select. Press > to scroll, if necessary.

4Enter a two-digit speed dial number from 80 to 99, and then press Select.

5Enter the first fax number, and then press Select.

6Press 1 to enter another number.

7Enter the next fax number, and then press Select.

8After you have entered all of the group fax numbers (up to five), press 2 to enter the group list name.

9Enter the name using the keypad.

a Find the number button that corresponds to the letter you want to enter and press it repeatedly until the correct letter appears.

b Press > to move to the next character space.

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10 Press Select to save the list.

Use a Speed or Group Dial List

1Press Speed Dial, and then press > to scroll through the speed dial list to find the desired fax number. Press the keypad buttons to enter a two-digit speed dial number.

2Press Black to send your fax as black and white, or press Color to send your fax as a color fax.

Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial)

1 Press Mode until the Fax LED is lit.

2 Press Menu repeatedly until On Hook Dial appears.

3Press Select to make the printer go off hook.

4Enter the number to which you want to send a fax.

5Press Black or Color when you are ready to send a fax.

Broadcast Send

You can send a fax of up to 20 pages to as many as five people at once.

Send a Broadcast Fax Immediately

1Load your original document. For help, see "Load an Original Document Into the ADF" on page 36.

2On the operator panel, press Mode repeatedly until the Fax LED is lit.

3Enter a fax number or press Speed Dial to select numbers from the speed dial list.

4Press Select to enter another fax number.

5Continue this procedure until all of the fax numbers (up to 5 numbers) have been entered.

6Press Black or Color to send the fax to the numbers you entered.

Send a Delayed Broadcast Fax

1 On the operator panel, press Mode until the Fax LED is lit.

2 When the default screen appears, press Menu until Delay Until appears.

3Press > to scroll to Time.

4Press Select.

5Enter the time you want your fax to send.

64 Using the Printer

6Press Select.

7Press 1 for AM, 2 for PM, or 3 for 24 hour mode.

8Enter the fax number.

9Press Black or Color to send your fax to this number, or press Select to enter another fax number (you can do this up to five times and the delayed fax will be sent to as many numbers as you entered).

NOTE: At the designated time, the fax numbers are dialed and the fax is transmitted to all of the designated fax numbers. If the fax transmission is unsuccessful to any of the numbers on the broadcast list, the unsuccessful numbers are tried again at the end of the list.

Adding Fax Numbers From Which to Block Faxes

Fax Blocking helps you regulate who you receive faxes from.

To create a blocked fax list:

1On the operator panel, press Mode repeatedly until Fax is selected.

2Press Menu until ADVANCED FAX appears on the display, and then press Select.

3 Press Menu until EDIT BLOCKED FAX LIST appears on the display.

4Press > until Add appears on the display, and then press Select.

5Enter a two-digit number, and then press Select.

6Enter a telephone number, and then press Select.

7Enter a name, and then press Select.

8If you would like to add another phone number to the list, press 1. If you do not want to add another phone number, press 2.

9Press Menu until BLOCKED FAXES appears on the display.

10Press > until On appears on the display, and then press Select.

Your printer will no longer accept faxes from the fax numbers you entered.

Using Auto Fax Convert

If you are faxing a color document to a fax machine that can only print black and white, or if you are faxing high-resolution document to a fax machine that prints at a lower resolution, the Dell Photo AIO 962 can automatically adjust the fax you send.

To turn on Auto Fax Convert:

1 On the operator panel, press Mode repeatedly until Fax is selected.

Understanding the Software

The printer software includes:

???Dell Printer Solution Center (for troubleshooting, maintenance, and cartridge ordering information)

???Dell All-In-One Center (for scanning, copying, and faxing)

???Printing Preferences (for printing)

???Dell Picture Studio v2.0 (for managing, editing, displaying, printing, and converting photos and other types of images)

Using the Dell Printer Solution Center

Three tabs on the Dell Printer Solution Center provide you with a variety of printing options.

Advanced tab

???Printing Status button - Click this button to see your options for displaying printing status information on your screen.

???About button - Click this button to view software version information.

???Networking button - Click this button to see your networking options.

Maintenance tab

???Use Color Cartridge for all Black printing icon - Click this icon and follow the instructions on the screen to use your color cartridge for black printing.

NOTE: You cannot do this if a photo cartridge (sold separately) is installed.

Contacts tab

???Customer support website - www.support.dell.com.

???Order ink or supplies - directs you to Dell???s cartridge ordering website, www.dell.com/supplies.

???Dell Printer Service Tag number - displays your printer Service Tag number.

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To access the Dell Printer Solution Center:

Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell Printer Solution Center.

Using the Dell All-In-One Center

The Dell All-In-One Center allows you to:

???Scan, copy, fax, and perform creative tasks.

???Select where you want to send the scanned image.

???Select the quantity and color of your copies.

???Access troubleshooting and maintenance information.

???Preview images you want to print or copy.

???Manage photos (copy them to folders, print them, perform creative copying). To access the Dell All-In-One Center:

Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell All-In-One Center.

The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Creative Tasks, and

Preview.

68 Understanding the Software

For more information about the Dell All-In-One Center, click Help in the Dell All-In-One Center.

Using Printing Preferences

Printing Preferences allows you to change the various printer settings. You can change your printer settings in Printing Preferences depending on the type of project you want to create.

To access Printing Preferences:

1With your document open, click File??? Print. The Print dialog box appears.

2In the Print dialog box, click Preferences, Properties, Options, or Setup (depending on the program or operating system).

The Printing Preferences screen appears along with the I Want To menu.

To access Printing Preferences when a document is not open:

1In Windows XP, click Start??? Control Panel??? Printer and Other Hardware??? Printers and Faxes.

In Windows 2000, click Start??? Settings??? Printers.

2Right-click on the printer icon, and then select Printing Preferences.

NOTE: Changes made to the printer settings from the Printers folder become the default settings for most programs.

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Printing Preferences Tabs

Printing Preferences includes three main tabs.

Using Dell Picture Studio v2.0

In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize, create, or print photos. There are three components to the Dell Picture Studio:

???Paint Shop Photo Album

Click Start??? Programs??? Dell Picture Studio v2.0??? Paint Shop Photo Album 4??? Paint

Shop Photo Album

???Dell Picture Studio Home

Click Start??? Programs??? Dell Picture Studio v2.0??? Dell Picture Studio Home

???Dell.Shutterfly.com - Online Print Service

Click Start??? Programs??? Dell Picture Studio v2.0??? Dell.Shutterfly.com - Online Print

Service

70 Understanding the Software

Ink Cartridge Maintenance

Replacing Ink Cartridges

CAUTION: Before performing any of the procedures listed in this section, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9.

Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and Supplies" on page 2.

Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

1Turn on your printer.

2Lift the printer unit

The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

You may also need to align ink cartridges when characters are not properly formed or are not aligned at the left margin, or when vertical or straight lines appear wavy.

To align the ink cartridges:

1Load paper in the paper support. For more information, see "Loading Paper" on page 34.

2Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell Printer Solution Center.

3Click the Maintenance tab

4Click Align to fix blurry edges.

5Click Print.

The ink cartridges align when the page prints.

Cleaning the Ink Cartridge Nozzles

You may need to clean the nozzles when:

???White lines appear in graphics or solid black areas.

???Print appears smudged or too dark.

???Colors fade, do not print, or do not print completely.

???Vertical lines appear jagged or edges appear rough. To clean the ink cartridge nozzles:

1Load the paper. For more information, see "Loading Paper" on page 34.

2Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Dell Printer Solution Center.

3Click the Maintenance tab.

4Click Clean to fix horizontal streaks.

5Click Print.

When the page prints it forces ink through the clogged nozzles to clean them.

6Print your document again to verify the improved print quality.

7If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then print your document again.

Troubleshooting

Follow these tips when you troubleshoot your printer:

???If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer.

???If an error message appears on the operator panel display, write down the exact message.

Setup Problems

Computer Problems

VER IF Y T HAT YOU R PRI N TER I S C OM P ATI B LE W ITH Y OU R CO MPU TER ??? The Dell Photo

AIO Printer 962 supports Windows 2000 and Windows XP.

MAK E SU RE YO U TUR N ED ON B OTH Y OU R PRI N TER AN D YOU R CO MPU TE R.

CH EC K T HE USB CA BLE ???

???Ensure that the USB cable is firmly connected to your printer and your computer.

???Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer, and then restart the computer.

IF T HE SOFTWA RE I N STALLA TI ON SC RE EN D OES N OT A PPEA R A UT OM ATI CA LLY, I N STALL

T HE S OFTWA RE M AN U ALLY ???

1 Insert the Drivers and Utilities CD.

2 In Windows XP. click Start??? My Computer.

In Windows 2000, double-click My Computer from your desktop.

3Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

4When the printer software screen appears, click Install or Install Now.

5Follow the instructions on your screen to complete the installation.

Troubleshooting 77

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DE TER MI N E I F T HE P RI NT ER SOFTW ARE I S I N STAL LED ??? Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962. If the Dell Photo AIO Printer 962 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling Software" on page 78.

CO RR ECT CO MM U N I CATI O N PRO BLE MS BE TWEEN THE PRI N TER A ND T HE CO MPU TER ???

???Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer.

???Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable into the electrical outlet and turn on the printer.

???Restart your computer.

SE T YO UR PR IN TE R A S T HE DE FAU LT PR I NTE R ???

Windows XP

1Click Start??? Control Panel??? Printers and Other Hardware??? Printers and Faxes.

2Right-click Dell Photo AIO Printer 962 and select Set as Default.

Windows 2000

1Click Start??? Settings??? Printers.

2Right-click Dell Photo AIO Printer 962 and select Set as Default.

Removing and Reinstalling Software

If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.

1Click Start??? Programs or All Programs??? Dell Printers??? Dell Photo AIO Printer 962??? Uninstall Dell AIO Printer 962.

2Follow the instructions on the computer screen to remove the printer software.

3Restart your computer before installing the software again.

4Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

If the installation screen does not appear:

aIn Windows XP, click Start??? My Computer.

In Windows 2000, double-click My Computer from your desktop.

bDouble-click the CD-ROM drive icon. If necessary, double-click setup.exe.

78 Troubleshooting

cWhen the printer software installation screen appears, click Install or Install Now.

dFollow the instructions on your screen to complete the installation.

Printer Problems

EN SU RE T HAT T HE PRI N TER POWE R C ABL E I S FI R ML Y CO N NE CTE D TO T HE PR IN TE R A ND

T HE E LEC TRI C AL O U TLET.

DE TER MI N E I F T HE P RI NT ER HA S B EEN HE LD OR PAUSED

Windows XP

1 Click Start??? Control Panels??? Printers and Other Hardware??? Printers and Faxes. 2 Double-click Dell Photo AIO Printer 962, and then click Printer.

3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option.

Windows 2000

1Click Start??? Settings??? Printers.

2Double-click Dell Photo AIO Printer 962, and then click Printer.

3Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click

Pause Printing to deselect it.

CH EC K FO R FL ASH I N G LI G HTS ON T HE PRI N TER ??? For more information, see "Error

Messages and Lights" on page 84.

EN SU RE YO U IN STA LLED T HE IN K CA RTR I DGE S CO RR EC TLY A ND RE M OVE D THE STI CK ER

AN D TAPE FR OM E ACH C AR TRI DG E.

MAK E SU RE YO U LOA DE D T HE PAPE R C OR REC TLY ??? For more information, see "Loading

Paper" on page 34.

Troubleshooting 79

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PR IN TE R WO N ???T PR I NT AN D P RI N T J OBS AR E ST UC K I N P RI N T QU E UE ??? Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer. To check for multiple entries of the printer:

1 Click Start??? Settings??? Printers and Faxes and if you see multiple printer objects for your Dell printer - might be shown as Dell 962, Dell 962 (Copy 1), and Dell 962 (Copy 2), and so on.

2 Print a job to each one of these print objects to see which print object is active.

3 Set the active print object as the default printer. by right-clicking on it in the Printers and Faxes window.

4 Delete the other copies of the print object by left clicking on each and pressing the Delete button.

NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete printer that you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and reconnecting the printer from your computer???s USB connector that you always plug the USB cable back into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD.

General Problems

Fax Problems

When you have trouble sending or receiving faxes, try these things to fix the problem.

MAK E SU RE YO U TU RN ED ON B OTH Y OU R PRI N TER AN D YOU R CO MPU TE R A N D T HE U SB

CA BLE I S PR OPER LY CON N EC TED .

MAK E SU RE AN A CTI VE TE LEPHON E LI N E I S CON N EC TED TO T HE L IN E CO N NE CTO R ( )

ON T HE BA CK O F Y OU R PR I NTE R.

MAK E SU RE T HE F AX N UM BE R, CO U NTR Y CO DE , A N D D ATE /T I M E A RE SET CO RRE CTLY.

MAK E SU RE T HAT IF YO U ARE U SI N G A DS L O R I SD N LI NE , THA T YO U AR E USI N G A

DI G ITA L L IN E FI LTER O N T HE TE LEPHON E LI N E C ON N EC TIN G YO UR WA LL J AC K TO T HE WAL L.

MAK E SU RE T HE T ELEPH O NE LI N E IS N OT I N U SE BY AN O THE R D EV I CE SU CH AS A

DI A LU P M OD EM I N TERN E T SER V I CE. I F I T IS , WA IT U NT I L T HE O TH ER DE VI CE I S

FI N IS HE D BEF ORE SE ND I NG YO U R F AX.

80 Troubleshooting

MAK E S UR E T HE O RI GI N AL D OC UM E NT I S LO AD ED C OR REC TLY (FAC E DO WN IN T HE B ACK

LE FT CO RN ER O F T HE SCA NN E R G LASS OR TEXT-SI DE U P O N THE ADF) A N D T HE PAPE R

I S L OA DED C OR RE CTLY (FOR H EL P, SEE"L OA D P LA I N P A PER I NTO T HE P APER S UPPO RT " ON PA GE 34).

MAK E SU RE T HE PR IN TE R D OES N???T H AV E A PAPE R J AM . IF IT DO ES, SEE "C HE CK FO R A PAPE R J AM " ON PA GE 82.

MAK E SU RE T HE M E MO R Y I S N O T FU LL. DIA L T HE RE CEI V IN G N UM B ER FI RST, AN D

T HEN SC AN YO U R O RI GI N AL DO CU M EN T O N E PA GE AT A T I M E.

MAK E SU RE T HE PO WER SUPPLY, TELE PHON E, H AN DSE T, AN D AN SWER I NG M AC HI N E

CO N NE CTI ON S ARE SE CU RE .

MAK E SU RE T HE S PEED D IA L I S SET C OR REC TLY.

MAK E SU RE T HE PR I NTE R DETE CTS T HE D I AL T ON E.

Paper Problems

MAK E SU RE YO U LOA DE D T HE PAPE R C OR REC TLY ??? For more information, see "Loading

Paper" on page 34.

USE O N LY PA PER RE COM M EN D ED FOR YO U R PR IN TE R ??? For more information, see "Print

Media Guidelines for the Paper Support" on page 34.

USE A SM AL LER AM OU N T O F PA PER WH EN P RI N T I N G M U LTI P LE PAGE S ??? For more

information, see "Print Media Guidelines for the Paper Support" on page 34.

MAK E SU RE T HE PA PER I S N OT WRI N K LED , TO RN O R DAM A GED .

MAK E SU RE T HE PA PER GU I DE S R EST A GA IN ST T HE LE FT A N D R I GH T ED GE S A ND

BO TTOM O F T HE PAPE R.

Troubleshooting 81

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CH EC K FO R A PAPE R J AM

Near the ADF

1 Lift the ADF cover or ADF unit located to the left of the ADF input tray.

2 Pull firmly on the paper to remove it.

3 Close the ADF cover or unit.

4 Press the Select button.

5 Resend your print job to print any missing pages.

NOTE: To avoid paper jams, do not force paper into the All-In-One.

Near the paper input tray

1 Lift the paper exit tray.

2 Pull firmly on the paper to remove it.

3 Lower the paper exit tray.

4 Press the Select button.

5 Resend your print job to print any missing pages.

82 Troubleshooting

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TO PREV EN T J AM S A N D M I SFE EDS , M AK E SU RE :

???You use a paper recommended for inkjet printers.

???You do not force the paper into the printer.

???You do not load too much paper in the printer.

???The paper guide rests against the edges of the paper and does not cause the paper to bow in the paper support.

???You place the printer on a flat, level surface.

???You select the correct paper type and size.

If you are printing a banner, you select Letter Banner or A4 Banner in Printing Preferences.

Error Messages and Lights

The following error messages can be found on your computer screen or operator panel display.

84 Troubleshooting

Install a Color ink cartridge. For more information, see ???Replacing Ink Cartridges??? on page 71.

Remove the cartridge and install the correct Black or Photo cartridge for your printer. For more information, see ???Replacing Ink Cartridges??? on page 71.

Remove the cartridge and install the correct Color cartridge for your printer. For more information, see ???Replacing Ink Cartridges??? on page 71.

Paper feed A paper feed error has occurred. error

Check the paper paths for obstructions, and then press the Power button to reset. For more information, see ???Check for a paper jam??? on page 82.

Device Not The attached device is not supported, or the Supported. Pictbridge-enabled digital camera is not set to the Please correct USB mode.

Disconnect

Disconnect the device or check the USB mode setup. Refer to the documentation that came with your digital camera for more information.

Troubleshooting 85

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Improving Print Quality

If you are not satisfied with the print quality of your documents, there are several different ways to improve the print quality.

???Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing photos with a photo ink cartridge.

???Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos.

???Select a higher print quality.

To select a higher print quality:

1With your document open, click File??? Print. The Print dialog box appears.

2From the Print dialog box, click Preferences, Properties, or Options (depending on your program or operating system).

3From the Quality/Speed area, select a higher quality setting.

4Print your document again.

5If the print quality does not improve, try aligning or cleaning the ink cartridges. For more information on aligning, see "Aligning Ink Cartridges" on page 74. For more information on cleaning ink cartridges, see "Cleaning the Ink Cartridge Nozzles" on page 75.

For additional solutions, check your Dell Printer Solution Center or go to support.dell.com.

86 Troubleshooting

Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

1Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel.

The Express Service Code label is located on the right side on top of the cover.

NOTE: Dell's Express Service Code system may not be available in all countries.

2In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and Home Office) customers should call 1-800-624-9896.

If you are calling from a different country or are in a different Service area, see "Contacting Dell" on page 90 for your local telephone number.

3Follow the menu prompts in the automated telephone system to speak with a technical support representative.

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Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 90 for the telephone number to call for your region.

Contacting Dell

To contact Dell electronically, you can access the following websites:

???www.dell.com

???support.dell.com (technical support)

???premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

90 Contacting Dell

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Area Codes,

Local Numbers, and

Toll-Free Numbers

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

96 Contacting Dell

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Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Taiwan

International Access Code: 002

Country Code: 886

Thailand

International Access Code: 001

Country Code: 66

Trinidad/Tobago

104 Contacting Dell

Appendix

U.S. Terms and Conditions of Sale

These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell immediately and return your purchase pursuant to Dell's Total Satisfaction Return Policy.

(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact information.) If returned, Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I)

YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE

AGREEMENT SHALL GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE

TRANSACTION.

1Other Documents.

This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and Dell. If you do not receive an invoice or acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at https://support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.

2Payment Terms; Orders; Quotes; Interest.

Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell, payment must be made at the time of purchase. Payment for Product may be made by credit card, wire transfer, or some other prearranged payment method. Dell may invoice parts of an order separately. Your order is subject to cancellation by Dell, at Dell's sole discretion. Unless you and Dell have agreed to a different discount, Dell's standard pricing policy for Dell-branded systems, which include both hardware and services in one discounted price, allocates the discount off list price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list price on the entire system. Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors.

3Shipping Charges; Taxes; Title; Risk of Loss.

Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by Dell is Dell's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Unless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are estimates only. Title to software will remain with the applicable licensor(s).

4Warranties.

THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH

THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED

PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS." WARRANTY AND SERVICE FOR NON-DELL

Appendix 107

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BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL

MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY

STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT.

WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY

SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE

ITEM TO BE WARRANTED OR SERVICED.

5Software.

All software is provided subject to the license agreement that is part of the software package and you agree that you will be bound by such license agreement.

6Return Policies; Exchanges.

New and refurbished Product that you purchase directly from Dell (and not a third party) you may return or exchange only in accordance with Dell's return policy in effect on the date of the invoice or acknowledgement. Any returns or exchanges will be made in accordance with Dell's exchange policies in effect on the date of the return or exchange.

You must contact us directly before you attempt to return Product to obtain a Return Material Authorization Number for you to include with your return. You must return Product to us in their original or equivalent packaging. You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees may apply. Dell's return policy for Dell-branded Product can be found at: http://www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral return policies can be found at: http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm.

Refurbished Product return policies can be found at: http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm. If you fail to follow the return or exchange instructions and policies provided by Dell, Dell is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. If you are returning all components in an order, you will be credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.

7Changed or Discontinued Product.

Dell's policy is one of ongoing update and revision. Dell may revise and discontinue Product at any time without notice to you and this may affect information saved in your online "cart." Dell will ship Product that has the functionality and performance of the Product ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. Parts used in repairing or servicing Product may be new, equivalent-to-new, or reconditioned.

8Service and Support.

Service offerings may vary from Product to Product. If you purchase optional services and support from Dell, Dell and/or your third-party service provider will provide such service and support to you in the United States in accordance with the terms and conditions located at http://www.dell.com/us/en/gen/services/service_service_contracts.htm or as mailed to you. You may contact Dell for more information, see http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen for contact information. Dell and/or the third-party service provider may at their discretion, revise their general and optional service and support programs and the terms and conditions that govern them without prior notice to you. Dell has no obligation to provide service or support until Dell has received full payment for the Product or service/support contract you purchased. Dell is not obligated to provide service or support you purchase through a third party and not Dell.

9Limitation of Liability.

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT

NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS,

LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF

SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT BE LIABLE

FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE

108 Appendix

POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR

ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE

FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.

NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET

FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL

PURPOSE. DELL IS NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR

PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT

RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.

10Applicable Law; Not For Resale or Export.

You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate terms and conditions governing resale of Product by third parties and transactions outside the United States. Terms and conditions for resale are located at: http://www.dell.com/policy/legal/termsofsale.htm.

11Governing Law.

THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE

STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.

12Headings.

The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.

13Binding Arbitration.

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE,

WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, its agents, employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, "Dell") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Dell's advertising, or any related purchase SHALL BE RESOLVED

EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at

http://www.arb-forum.com, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED

TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction involves interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Dell will be responsible for paying any arbitration filing fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys' fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)

Appendix 109

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Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties for the U.S., the limited warranties for Canada, the manufacturer guarantee for Latin America and the Caribbean, and the Intel?? Pentium?? and Celeron?? warranty for the U.S. and Canada.

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your???our end-user customer's???Dell-branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

???Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software

???Non-Dell-branded and Solution Provider Direct products and accessories

???Problems that result from:

???External causes such as accident, abuse, misuse, or problems with electrical power

???Servicing not authorized by Dell

???Usage that is not in accordance with product instructions

???Failure to follow the product instructions or failure to perform preventive maintenance

???Problems caused by using accessories, parts, or components not supplied by Dell

???Products with missing or altered Service Tags or serial numbers

???Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS

WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S

RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND

REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED

WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES

AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE

LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR

PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER

THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON

HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED

WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT

LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR

PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR

LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE

SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

110 Appendix

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dell-branded hardware:

???Portable computer batteries carry a 1-year limited warranty.

???Projector lamps carry a 90-day limited warranty.

???Memory carries a lifetime limited warranty.

???Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell computer to which the monitor will be connected.

???PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a 1-year limited warranty.

???Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the Dell computer on which such parts are installed.

The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

Appendix 111

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What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website:

???If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

112 Appendix

???If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

???If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.

Total Satisfaction Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:

New Hardware Products and Accessories ??? Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice. New Dell PowerEdge???, PowerConnect???, and PowerVault??? products may be returned within thirty (30) days from the date on the packing slip or invoice except that new PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within twenty-one (21) days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be deducted from any refund or credit. The Total Satisfaction Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault???, 160T tape libraries, enterprise software, non-Dell branded enterprise products, software and/or software licenses purchased under any type of volume purchase agreement or any non-Dell customized hardware and/or software product(s).

Reconditioned or Refurbished Dell-Branded Hardware Products and Parts ??? All reconditioned or refurbished PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen (14) days of the date on the packing slip or invoice.

How to Return ??? To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

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Dell Inc. Ink and Toner Cartridges Limited

Warranties

Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges they will be free from defects in material and workmanship for two years beginning on the date of invoice. If this product proves defective in either material or workmanship, it will be replaced without charge during the limited warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dell???s sole option. This limited warranty does not apply to ink or toner cartridges that have been refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect, mishandling, incorrect environments, or wear from ordinary use.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS

WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL???S RESPONSIBILITY

FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN

THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS, EXCEPT FOR THE EXPRESS WARRANTIES

CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND

CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT. FOR U.S.

CUSTOMERS, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT

LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR

A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO

WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD

HAS EXPIRED. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN

IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR

CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE

TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.

DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED

WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING,

WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR

PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL???S

LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE

SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL,

INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION

MAY NOT APPLY TO YOU.

Dell Software License Agreement

This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software"). By opening or breaking the seal on the Software packet(s), installing or downloading the Software, or using the Software that has been preloaded or is embedded in your computer, you agree to be bound by the terms of this agreement. If you do not agree to these terms, promptly return all Software items (disks, written materials, and packaging) and delete any preloaded or embedded Software.

You may use one copy of the Software on only one computer at a time. If you have multiple licenses for the Software, you may use as many copies at any time as you have licenses. "Use" means loading the Software in temporary memory or permanent storage on the computer. Installation on a network server solely for distribution to other computers is not

114 Appendix

"use" if (but only if) you have a separate license for each computer to which the Software is distributed. You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have. If the number of users of Software installed on a network server will exceed the number of licenses, you must purchase additional licenses until the number of licenses equals the number of users before allowing additional users to use the Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software. The audit will be limited to verification of your compliance with the terms of this agreement.

The Software is protected by United States copyright laws and international treaties. You may make one copy of the Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for backup or archival purposes. You may not rent or lease the Software or copy the written materials accompanying the Software, but you may transfer the Software and all accompanying materials on a permanent basis if you retain no copies and the recipient agrees to the terms hereof. Any transfer must include the most recent update and all prior versions. You may not reverse engineer, decompile or disassemble the Software. If the package accompanying your computer contains compact discs, 3.5" and/or 5.25" disks, you may use only the disks appropriate for your computer. You may not use the disks on another computer or network, or loan, rent, lease, or transfer them to another user except as permitted by this agreement.

Limited Warranty

Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits on the duration of an implied warranty, so this limitation may not apply to you. The entire liability of Dell and its suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell. Any replacement disk is warranted for the remaining original warranty period or thirty (30) days, whichever is longer.

Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free. You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software.

DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS. This limited warranty gives you specific legal rights; you may have others, which vary from jurisdiction to jurisdiction.

IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER

(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS

INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF

USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

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U.S. Government Restricted Rights

The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the software and documentation with only those rights set forth herein. Contractor/manufacturer is Dell Products, L.P., One Dell Way, Round Rock, Texas 78682.

General

This license is effective until terminated. It will terminate upon the conditions set forth above or if you fail to comply with any of its terms. Upon termination, you agree that the Software and accompanying materials, and all copies thereof, will be destroyed. This agreement is governed by the laws of the State of Texas. Each provision of this agreement is severable. If a provision is found to be unenforceable, this finding does not affect the enforceability of the remaining provisions, terms, or conditions of this agreement. This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the Software or this agreement. Because this waiver may not be effective in some jurisdictions, this waiver may not apply to you. You acknowledge that you have read this agreement, that you understand it, that you agree to be bound by its terms, and that this is the complete and exclusive statement of the agreement between you and Dell regarding the Software.

Regulatory Notices

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, contribute to the electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this device has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

???Reorient the receiving antenna.

???Relocate the device with respect to the receiver.

???Move the device away from the receiver.

???Plug the device into a different outlet so that the device and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.

For additional regulatory information, see the User???s Guide on your CD.

116 Appendix

FCC Notices (U.S. Only)

Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

???This device may not cause harmful interference.

???This device must accept any interference received, including interference that may cause undesired operation.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer???s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

???Reorient or relocate the receiving antenna.

???Increase the separation between the equipment and the receiver.

???Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

???Consult the dealer or an experienced radio/television technician for help.

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

???Model number: 962

???Company name:

Dell Inc. One Dell Way

Round Rock, Texas 78682 USA 512-338-4400

Fax Branding

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use an electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, identification of the business, other entity, or individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.

Appendix 117