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Cisco Video Surveillance 2600 IP Camera User Guide

Preface

Overview

This document, Cisco Video Surveillance IP Camera User Guide provides information about installing, configuring, using, managing, and troubleshooting the Cisco Video Surveillance 2600 IP Camera model, model CIVS-IPC-2600

Organization

This manual is organized as follows:

Obtaining Documentation, Obtaining Support, and Security

Guidelines

For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What???s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What???s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Cisco Video Surveillance 2600 IP Camera User Guide

C H A P T E R 1

Overview

This chapter provides an overview of the Cisco Video Surveillance IP Cameras and its features. It includes these topics:

???Features, page 1-1

???IP Camera Overview, page 1-2

Features

The Cisco Video Surveillance 2600 IP Camera offers a feature-rich digital camera solution for a video surveillance system. It provides high-quality, bandwidth-efficient video capture and transmission, with support for D1 resolution, motion-triggered viewing, H.264 encoding, and MPEG-4 encoding. It can be powered through an external power adapter or by integrated Power over Ethernet (PoE).

In addition, the device provides networking and security capabilities, including multicast support, hardware-based Advanced Encryption Standard (AES), and hardware-based Data Encryption Standard/Triple Data Encryption Standard (DES/3DES) encryption.

The IP camera includes the following key features:

???Built-in H.264 encoder???An internal H.264 encoder can generate the primary or secondary video stream.

???Built-in MPEG4 encoder???An internal MPEG4 encoder can generate up to two video streams.

???Built-in MJPEG encoder???An internal MJPEG encoder can generate the primary or secondary video stream.

???Privacy Regions???Up to four user-defined masking zones that can be used to provide regions of privacy in the camera field of view. Video within privacy regions is not recorded in the camera, nor sent in the video stream.

???Day/night switch support???An IR-cut filter provides increased sensitivity in low-light conditions.

???Two-way audio communication???Audio can be encoded with the video. With the internal or optional external microphone and optional external speaker, you can communicate with people at the IP camera location while you are in a remote location and viewing images from the IP camera.

???Multi-protocol support???Supports these protocols: DHCP, FTP, HTTP, HTTPS, NTP, RTP, RTSP, SMTP, SSL/TLS, and TCP/IP.

???Web-based management???You perform ongoing administration and management of the IP camera through web-based configuration menus.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 1 Overview

IP Camera Overview

???Motion detection???The IP camera can detect motion in up to four designated fields of view by analyzing changes in pixels and generate an alert if motion is detected.

???Flexible scheduling???You can configure the IP camera to respond to events that occur within a designated schedule.

???Syslog support???The IP camera can send log data to a Syslog server.

???IP address filter???You can designate IP addresses that can access the IP camera and IP addresses that cannot access the IP camera.

???User-definable HTTP/ HTTPS port number???Allows you to define the port that is used to connect to the camera through the Internet.

???DHCP support???The IP camera can automatically obtain its IP addresses in a network in which DHCP is enabled.

???Network Time Protocol (NTP) support???Allows the IP camera to calibrate its internal clock with a local or Internet time server.

???Support for C and CS mount lenses???Supports a variety of C and CS mount lenses.

???RS-485/PTZ support???Supports Pelco D protocol, which enables PTZ functions when used with a supported motorized zoom lens, external pan/tilt mount, and control device.

???Power options???The IP camera model can be powered with 12 volts DC, which is provided through an optional external power adapter, or through PoE (802.3af), which is provided through a supported switch.

???Camera access control???You can control access to IP camera configuration windows and live video by configuring various user types and log in credentials.

???Cisco Media API???The IP camera supports the open, standards based, Cisco Media Application Programming Interface.

IP Camera Overview

The following sections provide information about the Cisco Video Surveillance IP Camera:

???Physical Details, page 1-2

???DC Auto Iris Lens Connector Pinouts, page 1-6

???Package Contents, page 1-6

Physical Details

The IP camera includes a reset button, built-in microphone, status LEDs, several ports for connecting external devices, and two threaded mounting holes, one on the bottom and one on the top.

Figure 1-1 and the table that follows describe the items on the front of the IP camera.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 1 Overview

IP Camera Overview

DC Auto Iris Lens Connector Pinouts

Figure 1-4 and the table that follows describe the pinouts of the DC auto iris lens connector on the IP camera.

Figure 1-4 DC Auto Iris Lens Connector Pinouts

Package Contents

The the Cisco Video Surveillance IP Camera package includes these items:

???Cisco Video Surveillance 2600 IP Camera Quick Start Guide (qty. 1)

???Regulatory Compliance and Safety Information document (qty. 1)

???Camera (qty. 1)

???0.9 mm Allen wrench (qty. 1)

???Terminal block for power connection (qty. 1)

???C-mount lens adaptor (qty. 1)

???Snap-on ferrite core (qty. 2)

Cisco Video Surveillance 2600 IP Camera User Guide

C H A P T E R 2

Getting Started

This chapter provides instructions for installing and performing the initial setup of the Cisco Video Surveillance IP Camera. It also describes how to access the IP camera through a web browser so that you can configure it or view video from it, and how to perform other important tasks.

This chapter includes these topics:

???Installing the Cisco Video Surveillance IP Camera, page 2-1

???Performing the Initial Setup of the IP Camera, page 2-4

???Accessing the IP Camera Windows, page 2-6

???Adjusting Back Focus on the IP Camera, page 2-7

???Powering the IP Camera On or Off, page 2-8

???Resetting the IP Camera, page 2-8

???Cleaning the IP Camera, page 2-9

Installing the Cisco Video Surveillance IP Camera

This section describes how to install the Cisco Video Surveillance IP camera. Before installing, review these guidelines:

???The IP camera requires a network cable and a connection to a standard 10/100BaseT hub, router, or switch. To power the IP camera with Power over Ethernet (PoE), a switch must be 802.3af compliant.

???If you are using the IP camera on a network connection that does not provide PoE, you must use an external 12 V power adapter.

???If you are using an external speaker, microphone, input device, output device, or control device, you must configure additional settings after installing and performing the initial set up of the IP camera before the external device can fully operate. For detailed information about these settings, see Chapter 3, ???Configuring and Managing the IP Camera.???

???If you do not connect an external device (speaker, microphone, analog video display, input device, output device, or control device) when you perform the following installation procedure, you can install any of these devices later.

Warning Installation of the equipment must comply with local and national electrical codes. Statement 1074

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 2 Getting Started

Installing the Cisco Video Surveillance IP Camera

Warning The power supply must be placed indoors. Statement 331

Note If you use the IP camera outdoors, place the camera and the power supply in a suitable NEMA enclosure.

Warning This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations. Statement 1045

Warning This product must be connected to a power-over-ethernet (PoE) IEEE 802.3af compliant power source or an IEC60950 compliant limited power source. Statement 353

Warning The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device. Statement 1019

Caution Inline power circuits provide current through the communication cable. Use a minimum 24AWG communication cable.

To install the IP camera, follow the steps in Table 2-1. For illustrations of the connectors and ports that the steps refer to, see the ???IP Camera Overview??? section on page 1-2.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 2 Getting Started

Performing the Initial Setup of the IP Camera

After you install the IP camera, follow the instructions in the ???Performing the Initial Setup of the IP Camera??? section on page 2-4 to access and configure the camera.

Performing the Initial Setup of the IP Camera

After you install IP camera, or after you perform a factory reset procedure, you must access the IP camera and make initial configuration settings. These settings include administrator and root passwords, and whether the IP camera can be accessed through an HTTP connection in addition to the default HTTPS (HTTP secure) connection.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 2 Getting Started

Performing the Initial Setup of the IP Camera

To make these configuration settings, you connect to the IP camera from any PC that is on the same network as the IP camera. The PC must meet these requirements:

???Operating system???Microsoft Windows 2000, XP, or Vista

???Browser???Internet Explorer 8.x or later

In addition, you must know the IP address of the IP camera. By default, when the IP camera powers on, it attempts to obtain an IP address from a DHCP server in your network. If the camera cannot obtain an IP address through DCHP within 90 seconds, it uses a default IP address of 192.168.0.100.

To connect to the IP camera for the first time and make initial configuration settings, perform the following steps. You can change these configuration settings in the future as described in the ???Initialization Window??? section on page 3-25.

Procedure

Step 1 Start Internet Explorer, enter HTTPS://ip_address in the address field, and press Enter.

Replace ip_address with the IP address that the IP camera obtained through DHCP or, if the camera is unable to obtain this IP address, enter 192.168.0.100.

The Account window appears.

Step 2 In the Set Password and Verify Password fields in the Admin column, enter a password for the IP camera administrator.

You must enter the same password in both fields. The password is case sensitive and must contain at least eight characters, which can be letters, numbers, and special characters, but no spaces. Special characters are: ! " # $ % & ' ( ) * + , - . : ; < = > ? @ [ \ ] ^ _ ` { | } ~.

Step 3 In the Set Password and Verify Password fields in the Root column, enter a password that is used when accessing the IP camera through a Secure Shell (SSH) connection.

You use the root password if you need to troubleshoot the IP camera through a SSH connection with the assistance of the Cisco Technical Assistance Center.

Step 4 In the HTTP area, click the HTTP radio button if you want to allow both HTTP and HTTPS connections to the IP camera.

The default setting is HTTPS, which allows only HTTPS (secure) connections to the IP camera.

Step 5 Click Apply.

The IP camera reboots.

Step 6 After the IP camera reboots, start Internet Explorer and, in the Address field, enter the following:

protocol://ip_address

where:

???protocol is HTTPS or HTTP. (You can use HTTP only if you enabled it in Step 4.)

???ip_address is the IP address that you used in Step 1.

Step 7 If you are prompted to install ActiveX controls, which are required to view video from the IP camera, follow the on-screen prompts to do so.

The Main window appears and video from the IP camera starts playing automatically.

You can take these actions in the Main window:

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 2 Getting Started

Accessing the IP Camera Windows

???Click the Setup link to access configuration menus for the camera. For detailed information about these menus, see Chapter 3, ???Configuring and Managing the IP Camera.???

???Click the Home link to view and control live video from the camera. For detailed information about these actions, see Chapter 4, ???Viewing Live Video.???

???Click the Logout button to exit the window.

Accessing the IP Camera Windows

After you perform the initial configuration as described in the ???Performing the Initial Setup of the IP Camera??? section on page 2-4, follow the steps in this section each time that you want to access the IP camera windows to make configuration settings or view live video.

You access these windows by connecting to the IP camera from any PC that is on the same network as the IP camera and that meets these requirements:

???Operating system???Microsoft Windows 2000, Windows XP, or Vista

???Browser???Internet Explorer 8.x or later

You need this information to access the IP camera windows:

???IP address of the IP camera. By default, the IP camera attempts to obtain an IP address from a DHCP server in your network. If the IP camera cannot obtain an IP address through DHCP within 90 seconds of powering up or resetting, it uses the default IP address of 192.168.0.100.

???Port number, if other than the default value. Default port numbers for the IP camera are 443 for HTTPS and 80 for HTTP. The IP camera administrator can enable an alternative HTTPS port and an alternative HTTP port as described in the ???Advanced Setup Window??? section on page 3-7.

???Your user name and password for the IP camera. The IP camera administrator configures user names and passwords as described in the ???Users Window??? section on page 3-12.

To access the IP camera windows, follow these steps:

Procedure

Step 1 Start Internet Explorer and enter the following in the address field:

protocol://ip_address:port_number

where:

???protocol is HTTPS for a secure connection or HTTP for a non-secure connection. You can use HTTP only if you configure the camera to accept non-secure HTTP connections as described in the ???Performing the Initial Setup of the IP Camera??? section on page 2-4.

???ip_address is the IP address of the IP camera. The default IP address is 192.168.0.100.

???port_number is the port number that is used for HTTPS or HTTP connections to the IP camera. You do not need to enter a port number if you are connecting through the default HTTPS port 443 or the default HTTP port 80.

For example,

???Enter the following for a secure connection if the IP address is 192.168.0.100 and the HTTPS port number is 443:

https://192.168.0.100

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Chapter 2 Getting Started

Adjusting Back Focus on the IP Camera

???Enter the following for a secure connection if the IP address is 203.70.212.52 and the HTTPS port number is 1024:

https://203.70.212.52:1024

???Enter the following for a non-secure connection if the IP address is 203.70.212.52 and the HTTP port number is 80:

http://203.70.212.52

???Enter the following for a non-secure connection if the IP address is 203.70.212.52 and the HTTP port number is 1024:

http://203.70.212.52:1024

Step 2 Enter your IP camera user name and password when prompted, then click OK.

To log in as the IP camera administrator, enter the user name admin (all lower case) and the password that is configured for the administrator. To log in as a user, enter the user name and password that are configured for the user.

The Main window appears and video from the IP camera starts playing automatically. You can take these actions in the Main window:

???Click the Setup link to access configuration menus for the camera. For detailed information about these menus, see Chapter 3, ???Configuring and Managing the IP Camera.???

???Click the Home link to view and control live video from the camera. For detailed information about these actions, see Chapter 4, ???Viewing Live Video.???

???Click the Logout button to exit the window.

Adjusting Back Focus on the IP Camera

To obtain the sharpest image from the camera, you may need to adjust its back focus. This adjustment is useful if the focus control on a lens does not allow you to obtain a sharp enough image.

To adjust the back focus, perform the following steps while viewing video from the camera. For information about viewing video, see Chapter 4, ???Viewing Live Video.???

Procedure

Step 1 With a lens attached to the IP camera, use the 0.9 mm Allen wrench that is supplied with the IP camera to loosen the focus ring hex screw.

This screw is on the bottom of the camera just behind the focus ring.

Step 2 Adjust the back focus by aiming the IP camera at an object that is at least 15 feet (4.5 meters) away and rotating the focus ring to obtain a clear image as follows:

???For a variable-focus lens, obtain a sharp picture in both wide-angle and telephoto positions.

???For a zoom lens, ensure that the object of interest remains in focus throughout the entire zoom range of the lens.

Step 3 Use the Allen wrench to tighten the focus ring hex screw.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 2 Getting Started

Powering the IP Camera On or Off

The IP camera does not include an on/off switch. You power it on or off by connecting it to or disconnecting it from a power source. When you power off the IP camera, it retains configuration information.

To power on the IP camera, take either of these actions:

???Use an STP category 5 or higher network cable to connect the IP camera to a network switch that provides 802.3af compliant PoE

???Use an external 12 V power adapter to connect the IP camera to a wall outlet

To power off the IP camera, take either of these actions:

???If the IP camera is receiving PoE, disconnect the network cable

???If the IP camera is receiving power through the power adapter, unplug the adapter from the wall or disconnect it from the camera

Resetting the IP Camera

You reset the IP camera by pressing the Reset button on the rear of the device (see Figure 1-2 on page 1-4).

There are various reset types, as described in Table 2-2.

You also can perform some reset operations from the Maintenance window as described in the ???Maintenance Window??? section on page 3-14.

C H A P T E R 3

Configuring and Managing the IP Camera

The Cisco Video Surveillance IP Camera provides configuration windows that you use to configure and manage the IP camera. This chapter explains how to access the configuration windows, describes each window, and provides detailed information about the options that are available in each window.

When configuring the IP camera, be aware of these guidelines:

???You must install and set up the Cisco Video Surveillance IP camera as described in Chapter 2, ???Getting Started,??? before you can access the configuration menus.

???You must be an IP camera administrator or an IP camera user with administrator privileges to access the configuration windows.

???For security, the configuration windows time out after 2 minutes of no activity. If a time out occurs, a pop-up window prompts you to log back in by entering your user name and password when you next press a key or click an item. When you log back in, the configuration window that you were displaying remains on your screen, but all settings revert to their last saved values.

This chapter includes these topics:

???Configuration Overview, page 3-1

???Navigating the Configuration Windows, page 3-4

???Setup Windows, page 3-5

???Administration Windows, page 3-12

???Audio/Video Windows, page 3-16

???Security Windows, page 3-25

???Applications Windows, page 3-27

???Status Windows, page 3-38

Configuration Overview

There are many settings and options that you can configure for the IP camera. The items that you configure depend on several factors, including your camera model, operational requirements, and connected external devices.

Table 3-1 provides general information to help you determine what items you need to configure for your situation. Use this table as a guide as you configure your IP camera and as a reference if you need to change configurations in the future.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 3 Configuring and Managing the IP Camera

Navigating the Configuration Windows

After you access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, a window appears that includes the following components:

???Navigation tree???Appears at the left of the window and provides links to each configuration window

???Basic Setup window???Appears at the right of the window

The navigation tree always appears. The right area varies depending on the configuration window that you choose from the navigation tree.

You can perform the following activities from when any configuration window is displayed:

???Click the Home link at the top of the Navigation Tree to display live video from the IP camera. For related information, see Chapter 4, ???Viewing Live Video.???

???Click the Logout button to exit the Main window and close your web browser.

???Use the Navigation Tree to access each configuration window. To do so, click the link or the right arrow next to the link for the group of configuration windows that you want. The name of each associated window appears as a link. Then click the link for the desired window.

To collapse a set of links, click the down arrow next to the top-level link.

The configuration windows are organized as follows:

???Setup

???Basic Setup

???Advanced Setup

???IP Filter

???EAPOL

???Administration

???Users

???Maintenance

???Firmware

???Audio/Video

???Video

???Audio

???Privacy Region

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 3 Configuring and Managing the IP Camera

Setup Windows

???Security

???Product Process

???Initialization

???Complexity

???Applications

???Mail & FTP

???Motion Detection

???Event

???SNMP

???Alarm I/O Ports

???PTZ (RS-485)

???Status

???System

???Audio Video

???Network

???Syslog & Log

???Video Log

Setup Windows

The Setup windows let you configure a variety of basic and advanced settings for the IP camera, and to designate IP addresses that are allowed or denied access to the IP camera.

The following sections describe the Setup windows in detail:

???Basic Setup Window, page 3-5

???Advanced Setup Window, page 3-7

???IP Filter Window, page 3-10

???EAPOL Window, page 3-11

Basic Setup Window

The Basic Setup window provides options for configuring device and network settings for the IP camera.

To display the Basic Setup window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Setup, then click Basic Setup.

If you change any options except the Current Date/Time in the Basic Setup window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 3 Configuring and Managing the IP Camera

Setup Windows

Advanced Setup Window

The Advanced Setup window provides options for configuring various network and protocol settings for the IP camera.

To display the Advanced Setup window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Setup, then click Advanced Setup.

If you change any options in the Advanced Setup window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 3 Configuring and Managing the IP Camera

Setup Windows

IP Filter Window

The IP Filter window provides options for controlling access to the IP camera by designating a list of IP addresses that can access the IP camera and a list of IP addresses that cannot access the IP camera.

To display the IP Filter window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Setup, then click IP Filter.

If you change any options in the IP Filter window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.

Table 3-4 describes the options in the IP Filter window.

Chapter 3 Configuring and Managing the IP Camera

Setup Windows

EAPOL Window

The EAPOL window provides options for configuring Extensible Authentication Protocol Over LANs (EAPOL). This protocol is used to authenticate and control user traffic in an 802.1x network.

To display the EAPOL window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Setup, then click EAPOL.

If you change any options in the EAPOL window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.

Table 3-5 describes the options in the EAPOL window.

Table 3-5 EAPOL Window Options

Note These options appear if you check the Enable EAPOL check box and then choose EAP-TLS from the Protocol Type drop-down list.

Note These options appear if you check the Enable EAPOL check box and then choose EAP-FAST from the Protocol Type drop-down list.

Chapter 3 Configuring and Managing the IP Camera

Administration Windows

The Administration windows let you configure IP camera users, reset or restart the IP camera, and upgrade firmware on the IP camera.

The following sections describe the Setup windows in detail:

???Users Window, page 3-12.

???Maintenance Window, page 3-14

???Firmware Window, page 3-15.

Users Window

The Users window lets you configure access to the IP camera for the following types of users:

???Administrator???Can access the configuration windows for the IP camera, view video in the Home window, and access all controls in the Home window.

???User???You can configure up to 20 users and assign privilege levels to each one.

To display the Users window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Administration, then click Users.

When you make configuration settings in this window, follow these guidelines:

???If you configure information in a field the Administrator area, click Change in that area or Save at the bottom of the screen to save your changes.

???If you configure information in the User List area, click Add next to the user or Save at the bottom of the screen to save your changes.

???To remove a user, click Delete next to the user. If you delete a user who is logged into the IP camera, the user remains logged in and can continue access the IP camera.

???To discard the changes before you click Change or Save, click Cancel.

???The Save and Cancel buttons appear at the bottom of the window. You may need to scroll down to see them.

Chapter 3 Configuring and Managing the IP Camera

Administration Windows

Maintenance Window

The Maintenance window provides options for resetting or restarting the IP camera, saving configuration information from the IP camera, and uploading the configuration information to the IP camera.

Saving and uploading configuration is useful for these activities:

???Configuring multiple IP cameras???If your network includes several IP cameras that should have similar configurations, you can configure one IP camera, save that configuration, and upload it to other IP cameras. Then, instead of manually configuring all options on each IP camera, you manually configure only the options that are unique, such as the IP address, if not obtained from DHCP.

???Backing up configuration???If you save the configuration from the IP camera, you can upload it to the IP camera to restore the configuration if it is lost, or if you can upload it to a replacement IP camera, if needed.

To display the Maintenance window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Administration, then click Maintenance.

Table 3-7 describes the options in the Maintenance window.

Table 3-7 Maintenance Window Options

Chapter 3 Configuring and Managing the IP Camera

Administration Windows

Firmware Window

The Firmware window lets you view information about the firmware that is installed on the IP camera and upgrade the firmware.

Before you upgrade firmware, download the firmware file to a PC that is accessible on your network and unzip the file if it is zipped. To download firmware, go to this web page:

http://www.cisco.com/en/US/products/ps7307/index.html

After you upgrade firmware, the IP camera restarts automatically. It retains all configuration information.

To display the Firmware window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Administration, then click Firmware.

Table 3-8 describes the options in the Firmware window.

Table 3-8 Firmware Window Options

Chapter 3 Configuring and Managing the IP Camera

Audio/Video Windows

The Audio/Video windows provide options for configuring audio and video from the IP camera.

The following sections describe the Setup windows in detail:

???Video Window, page 3-16.

???Audio Window, page 3-23

???Privacy Region Window, page 3-24

Video Window

The Video window provides options for configuring the video from the IP camera. You can configure settings for the primary and an optional secondary video stream.

Configuring a secondary stream is useful for providing third-party devices or software with a video stream that is at a lower resolution than the primary. Some devices and software require this lower resolution. For related information, see the ???Viewing Video through Third-Party Devices or Software??? section on page 4-6.

To display the Video window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click, Audio/Video, then click Video.

If you change any options in the Video window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.

Table 3-9 describes the options in the Video window.

Chapter 3 Configuring and Managing the IP Camera

Audio/Video Windows

Audio Window

The Audio window provides options for enabling and configuring audio that is transmitted to and from the IP camera. You can configure audio for these devices:

???Internal microphone???The IP camera includes an internal microphone that can capture audio at the camera location. This audio is sent to the PC that you use to view video from the IP camera. You can listen to the audio when viewing video in the Home window.

???External microphone???You can connect an optional external microphone (available from third-parties) to the IP camera. This audio is sent to the PC that you use to view video from the IP camera. You can listen to the audio when viewing video in the Home window. Connecting an external microphone disables the internal microphone.

???External speaker??? You can connect an optional external speaker (available from third-parties) to the IP camera. This speaker plays audio that is captured by the microphone of the PC that you use to view video from the IP camera. The PC can capture and send this audio only when the Home window is open.

To display the Audio window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Audio/Video, then click Audio.

If you change any options in the Audio window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.

Table 3-10 describes the options in the Audio window.

Chapter 3 Configuring and Managing the IP Camera

Audio/Video Windows

Table 3-10 Audio Window Options (continued)

Privacy Region Window

The Privacy Region window provides options for creating up to four user-defined masking zones that can be used to provide regions of privacy in the camera field of view. Video within privacy regions is not recorded in the camera, nor sent in the video stream. Instead of the actual video, privacy regions display one of the colors available from the Region Color drop-down list.

To display the Privacy Region window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Audio/Video, then click Privacy Region.

If you change any options in the Privacy Region window, you must click Apply to save the changes.

Table 3-11 describes the options in the Privacy Region window.

Chapter 3 Configuring and Managing the IP Camera

Security Windows

The Security windows provide options for stopping IP camera processes, configuring administrator and root password requirements, and enabling access to the IP camera through HTTP or Secure Shell (SSH) connections.

The following sections describe the Security windows in detail:

???Product Process Window, page 3-25

???Initialization Window, page 3-25

???Complexity Window, page 3-26

Product Process Window

The Product Process window displays the processes that occupy TCP or UDP ports and lets you stop any of these processes.

Take care when stopping processes because some processes are required for the camera to operate properly.

Processes that you stop in this window can restart the next time that you log in to the IP camera. If you delete a required process and the camera stops functioning, exit your web browser and then log back in to the IP camera to restart the process.

To stop any process, click the Delete button that appears to the right of the process.

To make sure that the Product Process window shows the most current information, click the Refresh button.

Table 3-12 describes the options in the Product Process window. All options are for display only.

Initialization Window

The Initialization window lets you configure administrator and root passwords, whether the IP camera can be accessed through an HTTP connection in addition to the default HTTPS (HTTP secure) connection, and whether the IP camera can be accessed through a SSH connection.

Chapter 3 Configuring and Managing the IP Camera

Security Windows

Table 3-13 describes the options in the Initialization window.

Table 3-13 Initialization Window Options

Complexity Window

The Complexity window provides options for configuring requirements for the IP camera administrator and user passwords.

Table 3-14 describes the options in the Complexity window.

Table 3-14 Complexity Window Options

Password Check 1 Password must contain characters from at least 3 of these categories:

???Lower case letters (a through z)

???Upper case letters (A through Z)

???Digits (0 through 9)

???Special characters (: ! " # $ % & ' ( ) * + , - . : ; < = > ? @ [ \ ] ^ _ ` { | } ~)

Password Check 2 Administrator password cannot include any character that occurs 3 or more times consecutively

Password Check 3 Password cannot be the same as the user name either forward of reversed

Chapter 3 Configuring and Managing the IP Camera

Applications Windows

The Applications windows provide options for configuring and managing a variety of applications and IP camera activities.

The following sections describe the Applications windows in detail:

???Mail & FTP Window, page 3-27.

???Motion Detection Window, page 3-29

???Event Window, page 3-30

???SNMP Window, page 3-33

???Alarm I/O Ports Window, page 3-34

???PTZ (RS-485) Window, page 3-35

???Preset Positions Window, page 3-36

Mail & FTP Window

When the IP camera detects an event, it can send an e-mail message to up to three designated recipients. The e-mail notifies recipients that an event occurred and provides access to video of the event. The Mail & FTP window includes options for configuring how such messages are sent. You enable e-mail alerts and configure options for event video files as described in the ???Event Window??? section on

page 3-30.

The e-mail message includes the subject line that you configure. In addition, depending on your configuration, the message can provide video of the event that triggered the alert in either or both of the following ways:

???By including a link to an FTP server from which recipients can download the video file to a local PC.

???By including the video file as an attachment that recipients can view using a standard media player. The file name is Camera_name-Event_Name-yymmdd-hhmmss.xxx, where:

???Camera_name is the name of the IP camera, as configured in the Camera Name field in the Basic Setup window.

???Event_name describes the event that caused the alert. For motion detection events, this field is the name of the video field area in which motion was detected (for example, Window 2). For input events, this field is input1 or input2, depending on which input port the event was detected.

???yymmdd is the 2-digit year, month, and date on which the event occurred.

???hhmmss is the, hours, minutes, and seconds at which the event occurred.

???xxx is the format of the file (asf, mp4, or 3gp), as configured in the Video Format (MPSG-4) field in the Event window.

Note A large video file may exceed the maximum file size for e-mail attachments that is configured on your mail server.

By default, the video in a video file starts when an event starts and ends 5 seconds after the event ends. You can designate that additional video be included before and after an event as described in the ???Event Window??? section on page 3-30.

Chapter 3 Configuring and Managing the IP Camera

Applications Windows

Motion Detection Window

The Motion Detection window allows you to configure up to four regions in a video field. The IP camera monitors activity in each region. If activity exceeds a configured threshold in any of these regions, the IP camera generates an alert and takes the actions that are configured in the Event window. (See the ???Event Window??? section on page 3-30 for more information.)

To display the Motion Detection window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Applications, then click Motion Detection.

The Motion Detection window displays the current video from the IP camera and provides several configuration options. If you are prompted to install ActiveX controls when trying to access this window, follow the on-screen prompts to do so. ActiveX controls are required to see the video and the options.

Chapter 3 Configuring and Managing the IP Camera

Applications Windows

If you change any options in the Motion Detection window, you must click Apply to save the changes.

Note In addition to moving objects, motion detection can be triggered by rapid changes in lighting conditions or by movement of the IP camera itself.

Table 3-16 describes the options in the Motion Detection window.

Table 3-16 Motion Detection Window Options

Event Window

The Event window provides options for configuring how the IP camera handles events. An event is either of the following:

???Motion that the IP camera detects. For related information about motion detection, see the ???Motion Detection Window??? section on page 3-29.

???A change of state from low to high or from high to low on an input port of the IP camera. For related information about input ports, see the ???Alarm I/O Ports Window??? section on page 3-34.

Chapter 3 Configuring and Managing the IP Camera

Applications Windows

When an event occurs, it triggers the IP camera to take certain configured actions. For example, an event can cause the IP camera to send a notification e-mail message to designated recipients and upload a video file to an SMTP server or an FTP server, or it can cause the IP camera to activate an output port.

The Event window allows you to designate up to 10 schedules. If an event takes place within a designated schedule, the IP camera takes the actions that you configure.

To display the Event window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Applications, then click Event.

If you change any options in the Event window, except deleting an event from the event schedule list, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.

Table 3-17 describes the options in the Event window.

Table 3-17 Event Window Options

Chapter 3 Configuring and Managing the IP Camera

Applications Windows

SNMP Window

The SNMP window allows you to configure Simple Network Management Protocol (SNMP) settings for the IP camera. These settings can help you manage complex networks by sending messages to different devices on the network.

To display the SNMP window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Applications, then click SNMP.

If you change any options in the SNMP window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.

Table 3-18 describes the options in the SNMP window.

Table 3-18 SNMP Window Options

Chapter 3 Configuring and Managing the IP Camera

Applications Windows

Alarm I/O Ports Window

The Alarm I/O Ports window allows you to configure various options for the two input and two output ports on the IP camera. A state change of an input ports triggers a camera to take configured actions. Output ports send relays that can control external devices, such as alarms or door switches.

To display the Alarm I/O Ports window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Applications, then click I/O Ports.

If you change any options in the Alarm I/O Ports window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.

Table 3-19 describes the options in the Alarm I/O Ports window.

Chapter 3 Configuring and Managing the IP Camera

Applications Windows

PTZ (RS-485) Window

The PTZ (RS-485) window allows you to enable pan, tilt, zoom (PTZ) functions for the IP camera. These functions require that the IP camera be installed with a motorized zoom/focus lens in a pan/tilt mount that supports the Pelco D protocol.

This window also provides options for configuring a patrol sequence, or sequence, for the IP camera. A sequence consists of up to 20 steps, each of which causes the camera to move to a designated position and remain in the position for 30 seconds.

To display the PTZ (RS-485) window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Applications, then click PTZ (RS-485).

If you change any options in the PTZ (RS-485) window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.

Table 3-20 describes the options in the PTZ (RS-485) window.

Preset Position

Note The Preset Position option appears if you check the Enable External PTZ check box.

Chapter 3 Configuring and Managing the IP Camera

Applications Windows

Preset Positions Window

If you click the Set Preset Position button in the PTZ (RS-485) window, as described in the Set Preset Position row in Table 3-20, the Preset window appears. This window displays the current video from the IP camera and provides options for configuring up to nine preset positions for the IP camera.

To use the options that are in this window, the IP camera must be installed with a motorized zoom/focus lens in a pan/tilt mount that supports the Pelco D protocol.

If you are prompted to install ActiveX controls when trying to access this window, follow the on-screen prompts to do so. ActiveX controls are required to see the video and the options.

If you change any options in the Preset window, you must click Save to save the changes. To exit this window, click Back.

Table 3-21 describes the options in the Preset Positions window.

Table 3-21 Preset Positions Window Options

Chapter 3 Configuring and Managing the IP Camera

Status Windows

The Status windows provide options for viewing and managing a variety of system information. The following sections describe the Applications windows in detail:

???System Window, page 3-38

???Audio/Video Window, page 3-39

???Network Window, page 3-40

???Syslog & Log Window, page 3-40

???Video Log Window, page 3-46

System Window

The System window displays information about the IP camera.

To display the System window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Status, then click System.

To make sure that the System window shows the most current information, click the Refresh button. Table 3-22 describes the options in the System window. All options are for display only.

Chapter 3 Configuring and Managing the IP Camera

Status Windows

Audio/Video Window

The Audio/Video window displays information about the audio and video streams from the IP camera. You configure audio options as described in the ???Audio Window??? section on page 3-23. You configure video options as described in the ???Video Window??? section on page 3-16.

To display the Audio/Video window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Status, then click Image.

To make sure that the Audio/Video window shows the most current information, click the Refresh button.

Table 3-23 describes the options in the Audio/Video window. All options are for display only.

Chapter 3 Configuring and Managing the IP Camera

Status Windows

Network Window

The Network window displays information about various IP camera network settings and operations. You configure the settings as described in the ???Basic Setup Window??? section on page 3-5.

To display the Network window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Status, then click Network.

To make sure that the Network window shows the most current information, click the Refresh button.

Table 3-24 describes the options in the Network window. All options are for display only.

Syslog & Log Window

The Syslog & Log window lets you manage the IP camera log file, which captures and stores information about the IP camera and its activities.

The IP camera captures the information that you specify and stores the log file in its internal SDRAM. If the SDRAM becomes full, the IP camera begins to overwrite existing information. To prevent this situation, configure the IP camera to send log information to a Syslog server and periodically clear log information from SDRAM manually by using the Clear Log option in the Syslog & Log window.

Note The camera also maintains a video log file. For more information, see the ???Video Log Window??? section on page 3-46.

To display the Syslog & Log window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Status, then click Syslog & Log.

Chapter 3 Configuring and Managing the IP Camera

Status Windows

Web: User logged out from web UI. [id: User_ID,

ip: Address]

FTP log messages.

Note These messages appear if you enable the FTP Log option.

FTP: Error during the connection or timeout.

[host: Address]

FTP: File uploading failed. [host: Address]

FTP: File uploaded successfully. [host: Address]

FTP: Login failed. [host: Address]

FTP: No such remote path. [host: Address]

FTP: Unknown FTP server. [host: Address]

Provide information when the camera uploads a video file to the FTP server.

Address is the IP address of the FTP server.

Chapter 3 Configuring and Managing the IP Camera

Status Windows

Table 3-26 Syslog and Log Information (continued)

SMTP log messages.

Note These messages appear if you enable the FTP Log option.

SMTP: Error during the connection or timeout.

[host: Address]

SMTP: Invalid sender address. [host: Address]

SMTP: POP before SMTP authentication failed.

[host: Address]

SMTP: Recipient address. [Address] rejected

SMTP: Send E-mail OK.

SMTP: SMTP authentication failed. [host:

Address]

SMTP: Unknown SMTP server. [host: Address]

Provide information when the IP camera generates an e-mail alert and communicates with an SMTP server.

Address is the IP address of the SMTP server.

Video Log Window

The View Video Log window lets you manage video files. If the Trigger Event option is enabled in the Event window, the IP camera creates a video file for each event that it detects. The Video Log window lists each video file, and lets you view, download, or delete the files.

The IP camera stores video log files in its internal SDRAM. When the SDRAM becomes full, the IP camera stops storing additional video files or begins overwriting the oldest video files, depending on the setting of the Overwrite/Replace oldest video file when SDRAM is full option in the Event window. (See the ???Event Window??? section on page 3-30 for additional information.)

To prevent the SDRAM from becoming full, periodically delete video logs.

To display the View Video Log window, access the configuration windows as described in the ???Accessing the IP Camera Windows??? section on page 2-6, click Status, then click View Video Log.

C H A P T E R 4

Viewing Live Video

After you install and set up the Cisco Video Surveillance IP Camera as described in Chapter 2, ???Getting Started,??? users can connect to the IP camera through Internet Explorer and access the Home window to view live video from the IP camera.

The home window also provides for controlling the video display and certain IP camera functions. Available controls depend on the user type or privilege level. The IP camera administrator and users with the administrator or monitor privilege can access all controls in the Home window. IP camera users with the viewer privilege can access only the resolution, digital zoom, snapshot, speaker on/off, speaker volume, microphone on/off, and microphone volume controls. (For detailed information about user types and privileges, see the ???Users Window??? section on page 3-12.)

You also can configure the IP camera to allow access to its video through a mobile device, or through the VLC media player or equivalent software.

This chapter includes these topics:

???Viewing Video through the Home Window Overview, page 4-1

???Viewing Video through Third-Party Devices or Software, page 4-6

Viewing Video through the Home Window Overview

To view live video, access the Home window as described in the ???Accessing the IP Camera Windows??? section on page 2-6. This window displays live video from the camera and lets you control a variety of camera and display functions.

Home Window Overview

Figure 4-1 describes the main features of the Home window.

Note The controls that you see in the Home window depend on your user type or privilege level and the configurations settings for the IP camera.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 4 Viewing Live Video

Viewing Video through the Home Window Overview

1Digital zoom controls. For detailed information, see the ???Home Window Controls??? section on page 4-3.

2IP camera date and time. You configure the date and time for the IP camera as described in the ???Basic Setup Window??? section on page 3-5.

3Audio controls. For detailed information, see the ???Home Window Controls??? section on page 4-3.

4Snapshot controls. For detailed information, see the ???Home Window Controls??? section on page 4-3.

5Text that you configured to display for the IP camera. You configure this text in the Enable Text Display field in the Video window. For more information, see the ???Video Window??? section on page 3-16

6Video from the IP camera.

7Number of users who are accessing the camera through web browsers.

8IP camera controls. For detailed information, see the ???Home Window Controls??? section on page 4-3.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 4 Viewing Live Video

Viewing Video through Third-Party Devices or Software

You can allow users to access video streams from the IP camera through third-party mobile devices, or through the VLC media player or equivalent software.

To do so, you must configure the RTSP Port option in the Advanced Setup window. This option enables the IP camera to receive Real-Time Streaming Protocol (RTSP) commands. For more information, see the ???Advanced Setup Window??? section on page 3-7.

To access a primary H.264 stream, configure Single H.264 Stream, Dual H.264 Streams, or Dual Streams (H.264 + MJPEG) for the Streaming Mode option in the Video window. These settings lets you enable a primary H.264 video stream, which is useful for providing third-party devices. For more information, see the ???Video Window??? section on page 3-16.

To access a secondary H.264 stream, configure Dual H.264 Streams for the Streaming Mode option in the Video window. This setting lets you enable a secondary H.264 video stream, which is useful for providing third-party devices or software with a video stream that is at a lower resolution than the primary stream. Some software and devices require this lower resolution, which is 352 x 240 for NTSC or 352 x 288 for PAL. For more information, see the ???Video Window??? section on page 3-16.

To access a primary MPEG-4 stream, configure Single MPEG-4 Stream, Dual MPEG-4 Streams, or Dual Streams (MPEG-4 + MJPEG) for the Streaming Mode option in the Video window. These settings lets you enable a primary MPEG-4 video stream, which is useful for providing third-party devices. For more information, see the ???Video Window??? section on page 3-16.

To access a secondary MPEG-4 stream, configure Dual MPEG-4 Streams for the Streaming Mode option in the Video window. This setting lets you enable a secondary MPEG-4 video stream, which is useful for providing third-party devices or software with a video stream that is at a lower resolution than the primary stream. Some software and devices require this lower resolution, which is 352 x 240 for NTSC or 352 x 288 for PAL. For more information, see the ???Video Window??? section on page 3-16.

To access an MJPEG stream, configure Single MJPEG Stream or Dual Streams (MPEG-4 + MJPEG) for the Streaming Mode option in the Video window. This setting lets you enable an MJPEG video stream, which is useful for providing third-party devices. For more information, see the ???Video Window??? section on page 3-16

This section provides examples for how to access various video streams. For related information, see

Cisco Video Surveillance API Reference Guide.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 4 Viewing Live Video

Viewing Video through Third-Party Devices or Software

Accessing the Primary H.264 Stream

In the following commands, the ip_address argument represents the IP address of the IP camera. After you enter the command, enter your IP camera user name and password when prompted.

???To access the primary H.264 stream with video and audio, enter this command: rtsp://ip_address/img/h264media.sav

???To access the primary H.264 stream with video only, enter this command: rtsp://ip_address/img/h264video.sav

Accessing Secondary H.264 Stream

In the following commands, the ip_address argument represents the IP address of the IP camera. After you enter the command, enter your IP camera user name and password when prompted.

???To access the secondary H.264 stream with video and audio, enter this command: rtsp://ip_address/img/h264media2.sav

???To access the secondary H.264 stream with video only, enter this command: rtsp://ip_address/img/h264video2.sav

Accessing the Primary MPEG-4 Stream

In the following commands, the ip_address argument represents the IP address of the IP camera. After you enter the command, enter your IP camera user name and password when prompted.

???To access the primary MPEG-4 stream with video and audio, enter this command: rtsp://ip_address/img/media.sav

???To access the primary MPEG-4 stream with video only, enter this command: rtsp://ip_address/img/video.sav

Accessing Dual MPEG-4 Streams

In the following commands, the ip_address argument represents the IP address of the IP camera. After you enter the command, enter your IP camera user name and password when prompted.

???To access the primary MPEG-4 stream with video and audio, enter this command: rtsp://ip_address/img/media.sav

???To access the primary MPEG-4 stream with video only, enter this command: rtsp://ip_address/img/video.sav

???To access the secondary MPEG-4 stream with video and audio, enter this command: rtsp://ip_address/img/media2.sav

???To access the secondary MPEG-4 stream with video only, enter this command: rtsp://ip_address/img/video2.sav

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 4 Viewing Live Video

Viewing Video through Third-Party Devices or Software

Accessing the MJPEG Stream

In the following commands, the ip_address argument represents the IP address of the IP camera. After you enter the command, enter your IP camera user name and password when prompted.

???To access the MJPEG stream with video and audio, enter this command: rtsp://ip_address/img/jpgmedia.sav

???To access the MJPEG stream with video only, enter this command: rtsp://ip_address/img/jpgvideo.sav

Accessing Dual Streams (H.264 + MJPEG)

In the following commands, the ip_address argument represents the IP address of the IP camera. After you enter the command, enter your IP camera user name and password when prompted.

Dual Stream (H.264 + MJPEG):

???To access the H.264 stream with video and audio, enter this command: rtsp://ip_address/img/h264media.sav

???To access the H.264 stream with video only, enter this command: rtsp://ip_address/img/h264video.sav

???To access the MJPEG stream with video and audio, enter this command: rtsp://ip_address/img/jpgmedia.sav

???To access the MJPEG stream with video only, enter this command: rtsp://ip_address/img/jpgvideo.sav

Accessing Dual Streams (MPEG-4 + MJPEG)

In the following commands, the ip_address argument represents the IP address of the IP camera. After you enter the command, enter your IP camera user name and password when prompted.

???To access the MPEG-4 stream with video and audio, enter this command: rtsp://ip_address/img/media.sav

???To access the MPEG-4 stream with video only, enter this command: rtsp://ip_address/img/video.sav

???To access the MJPEG stream with video and audio, enter this command: rtsp://ip_address/img/jpgmedia.sav

???To access the MJPEG stream with video only, enter this command: rtsp://ip_address/img/jpgvideo.sav

Cisco Video Surveillance 2600 IP Camera User Guide

C H A P T E R 5

Troubleshooting

This chapter describes some common problems that may be encountered while using the IP camera and provides possible solutions.

Symptom Cannot connect to an IP camera through a web browser.

Possible Cause You are not using a supported PC operating system or web browser, you entered an incorrect IP address for the IP camera, the PC that you are using is not on the same LAN as the IP camera, you are entering an invalid port number for an HTTP or HTTPS connection, or you are trying to access the IP camera from a device with an IP address that is restricted from access.

Recommended Action Make sure that you are using a PC that is running Microsoft Windows 2000, XP, or Vista and that your are using Internet Explorer 8.x or later. Make sure that you enter the correct IP address. If you are connecting through a LAN, make sure that the PC is on the same network as the IP camera. If you are connecting through the Internet, make sure to enter the correct port number. Make sure that the device does not have an IP address that is restricted from access (see the ???IP Filter Window??? section on page 3-10.)

Symptom Cannot log in to the IP camera as the administrator.

Possible Cause You are entering the log in credentials incorrectly or have forgotten the administrator password.

Recommended Action The administrator user name is admin and the password is the one that you configured. Both credentials are case sensitive, so make sure to enter them exactly as they are configured. If you forget the administrator password, you must perform a factory reset as described in the ???Resetting the IP Camera??? procedure on page 2-8, then reconfigure the IP camera. If you take these actions, do not use the Upload option in the Maintenance window to reload a saved configuration file because that process restores the password that you forgot.

Symptom Configuration windows do not display when you click the Setup link in the Main window.

Possible Cause You or another user recently exited the configuration windows by exiting a browser without first clicking the Logout button. In this case, it can take up to 2 minutes before the configuration windows become available.

Recommended Action Wait 2 minutes and try again.

Cisco Video Surveillance 2600 IP Camera User Guide

Chapter 5 Troubleshooting

Symptom The motion detection feature does not send e-mail alerts.

Possible Cause The e-mail alert feature is not properly configured or the SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your server.

Recommended Action Configure e-mail alerts as described in the ???Basic Setup Window??? section on page 3-5, the ???Mail & FTP Window??? section on page 3-27, and the ???Event Window??? section on page 3-30. Try using a different SMTP server or contact your ISP to see if SMTP access is being blocked.

Symptom The motion detection feature is configured but video files that are provided in e-mail alerts do not show moving objects.

Possible Cause The motion detection feature does not actually detect motion. It compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects, but the motion detector can also be triggered by sudden changes in light level or movement of the IP camera itself.

Recommended Action Try to avoid situations with sudden changes in light level and do not bump or move the IP camera. The motion detection feature works best when the IP camera is mounted securely in locations where there is steady. This feature may not work properly if the IP camera is outdoors.

Symptom Blurry images when viewing video.

Possible Cause The lens may be dirty, back focus may not be adjusted properly, or video settings may not be configured for optimal clarity.

Recommended Action Clean the lens on the IP camera. Adjust the back focus as described in the ???Adjusting Back Focus on the IP Camera??? section on page 2-7. Configure options for video as described in the ???Video Window??? section on page 3-16.

Cisco Video Surveillance 2600 IP Camera User Guide

A P P E N D I X A

Using the IP Camera with Cisco VSM

Cisco Video Surveillance Manager (VSM) is a suite of powerful and flexible video surveillance applications that interoperate with a wide range of devices and cameras to provide a complete, standards-based video surveillance solution. VSM consists of modules to manage, archive, view, and distribute video.

The following guidelines apply when you use the IP camera with VSM:

???Obtaining the Required Driver Pack

To use the IP camera with VSM, you must download and install a driver pack. For information about this driver pack, refer to your VSM documentation, which is available here:

http://www.cisco.com/web/solutions/ps/products.html#netcentric

???The IP camera must be installed and configured as described in Chapter 2, ???Getting Started.???

???You must to create a separate user account with administrator privileges for each Media Server. Configuration connections for a Media Server are limited just as they are for user sessions. Viewing and managing video streams from VSM requires administrator-level privileges.

For information about how to configure a user account, see the ???Video Window??? section on page 3-16.

???A user with administrator privileges cannot be logged in to the IP camera and use VSM at the same time

???Cisco recommends that you configure video resolution (NTSC or PAL) from the IP camera configuration windows.

For instructions, see the ???Video Window??? section on page 3-16.

Cisco Video Surveillance 2600 IP Camera User Guide