Getting Started Guide
Moto Q 9h
MOTO
9h
Getting Started Guide
Moto Q 9h
MOTO9h
Contents
Contents
Welcome to AT&T
What???s in the Box?
Thank you for purchasing the MOTO Q??? 9h.
Take note of the components in the box, pictured on the right.
To get started, we recommend the following:
???Carefully follow the
???To learn more or if you need help with your MotoQ 9h, review the user's guide on the Getting Started Disc
or visit att.com/tutorials.
MOTO Q??? 9h
USB Data Cable
Set Up Your MOTO Q 9h
Insert the SIM Card & Battery
Caution: Don???t bend or scratch Subscriber Identity Module (SIM) card. Keep it away from static electricity, water, and dirt.
Your SIM card contains your phone number and information like your list of contacts.
capacity battery requires the larger cover.
Steps?
6
Takes?
2 minutes
Set Up Your MOTO Q 9h
Charge the Battery
New batteries are not fully charged.
Plug the battery charger into your phone and an electrical outlet. It might take several seconds for charging to start.
During charging, you should see a light around the navigation key. When charging is complete, your display shows a full
battery icon ^. You can???t overcharge your battery.
Steps?
1
empty
Takes? charging 1 minute (to
start) Full
full charge time varies.
Set Up Your MOTO Q 9h
Insert a Memory Card
You can use a removable microSD memory card to store music, pictures, videos, and other files. To see the files, press Start > Applications > File Manager. For the
maximum card size your phone supports, check att.com/support/.
1. Open the memory slot cover by gently lifting the cover away from the phone as shown. The cover remains attached to the phone.
2. Insert the memory card into its slot, with the card???s metal contacts facing the front of the phone.
3.Put the memory slot cover back in place and push it to close it. The cover clicks into place.
Caution: Do not remove your memory card while your phone is using it. Don???t bend or scratch your memory card. Keep it away from static electricity, water, and dirt.
Steps?
3
Takes?
2 minutes
Set Up Your MOTO Q 9h
Get to Know Your MOTO Q 9h
Turn On Your Phone
To turn on your phone, press and release O. If prompted, enter your password or SIM unlock code.
To turn off your phone, press and hold O for 3 seconds, then release it.
Note: In the event your phone freezes up and does not respond for more than 30 seconds, be sure that the
battery if fully charged. If it is, remove and replace the battery, then turn the phone back on. If these do not help, you can do a hard reset to restart your phone, but this erases your personalized settings and any content stored in phone memory. To perform a hard reset, remove and replace the battery, then hold down the
*and E keys for 5 seconds while turning the phone on.
Tip: To change how long your backlight stays
on, see ???extend battery life??? on page 39.
Set Up Your MOTO Q 9h
Meet Your Icons
Status indicators can appear at the top of the home screen:
1. Shows E when you missed a call.
2.Shows w when you have new voicemail.
3.Shows C for a new message, or E when Bluetooth power is on.
4.Shows Dwhen call forwarding is on.
5.Shows whether your are using a 3G k, GPRS f, or EDGE \network.
6.Shows when your ring style is Silent (Q) or Vibrate (<). No indicator appears for other ring styles.
Note: A % appears when the speakerphone is on.
7.Shows the battery charge level.
8.Shows the strength of your network connection.
Set Up Your MOTO Q 9h
Lock Your Phone Keypad
You can manually lock your phone to prevent accidental key presses
To lock your phone, press Xthen f. Your left soft key becomes Unlock.
To unlock your keypad, press Unlock and enter your password. Your phone uses * if you have not set a password.
To change your password and lock settings, press the Left Soft key to select Start > System Tools > Settings > More > Security > Device Lock. Choose a
password you will remember. If you forget your password, you will have to perform a hard reset (see the note in the section ???Turn On Your Phone???).
Tip: You can make emergency calls (such as 911 in the United States) on a locked phone. A locked phone still lets you
Change Your Ringer and Earpiece Volume
To change the other caller???s voice volume,
press volume up/down during a phone call.
Note: Bluetooth?? accessories, such as headsets, have their own volume controls.
Volume Up
Side Select
Volume Down
Back Key
answer incoming calls. Tip: To silence your phone when it???s ringing, just press the side volume keys.
Set Up Your MOTO Q 9h
To change your ringer and sound profile
from the home screen, press and hold Xto
open the Quick List. Then scroll to a profile, such as Normal, Silent, or Vibrate, and press the
center key s.
To change the sound for alerts or other events, press Start > My Stuff > Personalize My Q
> Sounds and Ringtones. Highlight the event and select the sound you want to associate with it.
Quick List
1Power off
2Wireless Manager
3Lock
4Normal
5Silent
6Vibrate
7More...
Use Your MOTO Q 9h
Learn to Navigate & Type
Tip: If you need
Home Screen
Menu Screen
Start
Messaging Contacts Calendar ActiveSync
1Press Start (the left soft key) to open the main menu.
2Press the Navigation Key up, down, left, or right (S) to highlight a menu feature.
3Press the Center Key s to select the highlighted feature.
Tip: Press the Back Key n to go back one menu.
Press the Power Key O to exit any menu or view without saving any changes.
help while using your phone,
visit att.com/ tutorials.
Use Your MOTO Q 9h
To enter text (such as in a new text message):
Text Messages
A flashing cursor indicates the insertion point.
i Enters the letter shown on a key (such as Q). To capitalize the next letter, press konce. to capitalize all letters, press ktwice.
??Enters a symbol or number on the next key pressed (such as !), then changes to the imode to enter letters.
??Enters only symbols and numbers on the keys until you press H again.
To delete characters, press n. Hold nto keep deleting. To start a new line, press j.
Tip: For
international characters and other symbols, press H then k.
Use Your MOTO Q 9h
As you enter letters, your phone might try to predict the word. Predicted text has an orange arrow below it. To accept the prediction, press ]right. To see alternate predictions, hold the
down arrow on ]. To turn off or configure text prediction while you are writing a message, press H then k > Setup.
Connect to AT&T
To connect to the wireless network successfully, your MOTO Q 9h??? must be powered on, your wireless service must be active, and you must be in a coverage area. On the top right corner of the home screen, you will find the network coverage indicator:
Tip: To turn off wireless coverage (such as on an airplane), press
and hold X until the Quick List appears,
then select
Wireless
Manager > All.
Use Your MOTO Q 9h
Make Phone Calls
From the home screen, enter a phone number then press Nto make a call.
To voice dial, press and hold h in your home screen. When prompted, say ???Call,??? followed by a number or contact name.
When your phone rings and/or vibrates, press N to answer. To ???hang up,??? press O.
???To send an incoming call directly to your voicemail, press Ignore.
???To put a call on hold, press N. To take the call off hold, press N again.
???To answer a second call and put the current call on hold, press N. Then press Nto switch between the two calls. To create a
???To turn the speakerphone on or off, press h during a call. At the top of your display, %means the speaker is on. The speaker won???t work when a car kit or headset is connected.
Use Your MOTO Q 9h
Set Up Voicemail
1. Press and hold the 1 key to call the voicemail system. The voicemail system asks you to:
2.Create your password.
3.Record your name.
4.Record a greeting.
Check Voicemail
When you see the voicemail message indicator wat the top of your display, press and hold the 1key to check your voicemail.
To check your voicemail from another phone, call your
Steps?
4
Takes?
3 minutes
Internet
Browse the Web
To open your Web browser, press @.
???To go to a Web page, press Action > Go to. Enter the Web address and press OK.
???To go to a link in a Web page, use the navigation key ]to highlight the link and then press the center key s.
Note: Not all Web file formats are supported.
Your browser homepage appears.
1:MEdia Net Home
MEdia Net Home
Search
Time Out: Games, Gossip & More
Find Cheap Gas Near You
My Links EDIT
Weather
settings and other options.
Tip: All
finished? When you are done with the browser, press
Menu > Exit to
close the browser and conserve battery life.
Email & Messaging
Set Up Personal Email
Your Windows?? Mobile powered phone can connect to personal email accounts like Yahoo! Premium, AOL and Comcast. To set up these accounts on your
MOTO Q 9h, you can use Xpress Mail??? or Microsoft?? Outlook. AT&T recommends Xpress Mail because it offers automated setup and synchronization, so that changes and deletions on your MOTO Q 9h appear in your email account.
Note: For functions such as web browsing and email, AT&T recommends that you subscribe to an unlimited data plan. Call AT&T at 611 to sign up for a data plan.
Set Up Xpress Mail???
Xpress Mail??? works with most email services. Windows?? Live email users should visit att.com/xpressmail for the latest on support and alternate setup instructions. If you complete this setup process and your email does not start arriving on your device, check with your email provider to validate eligibility.
1. From the home page, press Get Xpress Mail.
2.Press the navigation key ]to highlight Install Now, then press the center key s.
3.Press Download Now on the download page.
Steps?
11
Takes?
Email & Messaging
8. Enter your User Name and Password (for your personal email, or the user name and password you created for corporate
Xpress Mail), then press Next (the Right Soft Key).
9.Select Register Device, then press Next (the Right Soft Key).
10.Press Register (the Right Soft Key).
Email & Messaging
11.After successfully registering, your MOTO Q 9h automatically displays the XM Settings section. Press the Right Soft Key to go to open your mail.
Set Up Personal Email with Microsoft?? Outlook Mobile
1. Press R > New
2.Enter your name and email address, then press Next and follow the setup instructions.
If your phone finds your account settings, it automatically fills in the following screens. Just enter your name and password and press Next in the following screens. If your phone cannot find your settings, ask your email provider for your settings and enter them in the following screens.
If your email account is not configured POP or IMAP access, ask your email provider how to change your configuration. If your email provider does not provide IMAP or POP access on your account, you can still use the Web browser to access your email.
Steps?
2
Takes?
Email & Messaging
Set Up Corporate Email
Your Windows?? Mobile powered phone can connect to corporate email accounts like Microsoft?? Exchange or Lotus Notes. These accounts are managed by your IT organization. To set up these accounts on your MOTO Q 9h, you can use Xpress Mail??? (for
Good Mobile Messaging and Microsoft?? DIrect Push (for access with assistance from your IT organization, described on page 23).
Note: For functions such as web browsing and email, AT&T recommends that you subscribe to an unlimited data plan. Call AT&T at 611 to sign up for a data plan.
Set Up
To set up corporate Xpress Mail, you need to know your work email address and what kind of mail server your company has (Microsoft?? Exchange, Lotus Notes, or IMAP). Once you know this, complete these steps on your work computer, with
an Internet connection:
1. Go to the Web page http://xpressmailpe.wireless.att.com
2.Click on Register Now and fill in your information.
Note: You will create an Xpress Mail user name and password in this step. Remember these for later in the setup.
Steps?
7
Takes?
10 minutes
Email & Messaging
3.On the download page, click Download.
4.Click the Open or Run button to download the software.
5.Click Yes to install the software.
6.Click Next to begin setup, and follow the
7.When Xpress Mail connects to your corporate email account, you will receive a message confirming it. Complete the setup process with ???Set Up Xpress Mail?????? on page 19.
Set Up
Good Mobile Messaging
Good Mobile Messaging provides
Email & Messaging
account before using Good Mobile Messaging.
Microsoft?? Direct Push
Microsoft Direct Push provides wireless access to your corporate Microsoft email, contacts, calendar and tasks. Activate a ???PDA Enterprise for Microsoft Direct Push??? data plan on your AT&T wireless account before using Direct Push.
Once IT sets you up for access, follow these steps to enable Microsoft Direct Push on your MOTO Q 9h. Your phone???s menus might be different:
1. Press Start > ActiveSync, then press Menu > Add Server Source.
2.Enter the Exchange Server Address (if necessary, check This server requires an encrypted (SSL) connection), then press Next.
3.Enter your User Name and Password (if necessary, enter the server???s Domain), then press Next.
4.Choose if you want to synchronize Contacts, Calendar, Email, and Tasks, then press Finish.
Tip: To change how often your phone checks for email, press Start > ActiveSync, then press Menu > Schedule. To conserve battery life, choose a longer interval.
Steps?
4
Takes?
5 minutes
Email & Messaging
Send and Receive Email
After you set up your email, you can create and send an email just like on your
Steps?
2
Takes?
2 minutes
Email & Messaging
Text & MMS Messages
In addition to email, you can send and receive text (SMS) and multimedia (MMS) messages.
Send Text and Multimedia Messages
Steps?
1. Press R> Text Messages or MMS
2.Press Menu > New.
3.Enter the contact telephone number.
Tip: To quickly enter your contacts in To, press j or sand select a contact. Then select the contact's phone number or email address.
4.Use the keypad to compose a message.
5.Press Send.
5
Takes?
4 minutes
Tip: In the message area of an MMS
message, you can press Menu
> Insert and
select an item to insert.
Email & Messaging
Read Text and MMS Messages
When you receive a message your phone plays an alert and shows New Message with a message indicator such as C.
1. On the home screen, press R> Text Messages or MMS.
If you do not see your messages, press Menu > Folders > Inbox.
2.Press the navigation key ]to select a message. Press the center key sto open it.
With a message open, press the navigation key ]right to open the next message, or left to open the previous message.
Steps?
2
Takes?
2 minutes
Email & Messaging
Instant Messaging
If you subscribe to an instant messaging service such as Yahoo! Messenger, AIM??, or Windows?? Live Messenger, you can take the convenience and fun of instant messaging on the go with your mobile phone.
Sign In
1. On the Home Screen, press Start > IM & Email > IM.
2.Select the IM community where you are a member and press the center key s.
3.Enter your user name and password, then press Sign In.
To start a conversation, highlight a contact and press the center key s, enter text, and press Send Message. During a conversation, press Menu to insert emoticons or end the conversation.
When you are signed in but not in a conversation, press Menu to manage your contacts or groups, change your status, or sign out (to conserve battery life, be
sure to sign off IM when not in use).
Add a Contact
1. On the IM main screen, press Menu > Add a contact or Add Buddy. 2. Enter the contact???s ID and press Add.
Steps?
3
Takes?
5 minutes
Sync Your Phone With Your Computer
Sync Contacts, Calendar, Email, Music, & More
You can use Microsoft?? ActiveSync version 4.5 or above, or Windows?? Mobile Device Center to synchronize your personal information and files between your phone and desktop computer.
Installing and Setting Up ActiveSync
Note: Synchronization software is included on the Getting Started Disc packed with your phone. Before installing the software, verify that your computer and operating system meet the minimum requirements stated at www.microsoft.com/windowsmobile, where you can also download the latest software for ActiveSync.
1. Install Microsoft ActiveSync (for Windows?? XP??? or earlier) or Windows Mobile Device Center (for Windows Vista) on your PC.
2.After setup completes, connect your phone to the PC using the USB data cable. The phone drivers install on your computer and then the Sync Setup Wizard automatically starts.
3.Follow the instructions on the screen to complete the wizard. Once the wizard is complete, the items you have selected will be synced. You can disconnect your phone from your PC, and you may need to restart your PC.
Steps?
3
Takes?
10 minutes
Sync Your Phone With Your Computer
Note: If you have wireless ActiveSync set up with an Exchange Server, you cannot also sync email, contacts and calendar with a PC running Microsoft Vista. However, you can synchronize media and transfer files through the cable connection.
Sync Music and Other Files With Your Computer
You will need:
???a computer with media files, and a program that manages them. Your phone plays WMA, WMV, MP3, AAC, eAAC, eAAC+, WAV, MP4, M4A, 3GP, MIDI, and Real Audio files. For more details, see att.com/music.
???a microSD memory card (see page 8).
???a USB data cable, or a computer with Bluetooth?? capability.
To connect the phone to your PC:
1. Turn on your phone and connect the data cable provided with your phone to the USB port on your computer.
2. In ActiveSync on your PC, select Explore and
Tip: For best results, choose media files with 15 frames per second, 320x240 pixel size, 384 kbps bit rate
Steps?
4
Takes?
5 minutes
Sync Your Phone With Your Computer
3.On your computer, find the files you would like to copy to your phone and drag them into the folder where you want them (such as My Documents).
4.Your files are now available on your phone. In the media player, press Menu > Update Library to see the files.
Note: For more detailed information, see ???Connecting a mobile device to a PC??? in ActiveSync Help on your PC, the Microsoft Web Site for ActiveSync or
visit att.com/tutorials.
Photos & Videos
Take a Photo & Send It
1. Press e to open the camera viewfinder.
2.Point the camera lens at the photo subject.
3.Press the center key sto take a photo.
4.Your phone saves the picture and shows it
in the viewfinder. To see stored pictures, press Start > My Stuff > My Pictures & Videos.
???To send the photo in a multimedia message, press Menu > Send > MMS, then see ???Send Text and Multimedia Messages??? on page 26.
???To edit the picture, press Menu > Edit.
???To view picture properties, like the filename, press Menu > Properties.
Pictures & Videos
IMAGE
AREA
877 1.0x
Before you take a picture, you can press Menu to adjust picture settings.
Steps?
4
Takes?
2 minutes
Photos & Videos
View Your Pictures
1. Press e > Thumbnails.
2. Scroll to the picture and press View.
To see pictures stored in another folder or on your memory card, press e > Thumbnails, then press Menu > Folders > My Device and choose the folder.
Steps?
2
Takes?
2 minutes
Record a Video Clip
1. Press e, then Menu > Video
2.Point the camera lens at the photo subject.
3.Press the center key sto begin recording a video.
4.Press the center key sto stop recording and save the video, or press Pause to pause
recording. To continue a paused recording, press Resume.
Pictures & Videos
Steps?
4
Takes?
4 minutes
Tip: In the video
viewfinder, press Menu to
adjust video settings.
Photos & Videos
Picture and Video Options
In the photo or video viewfinder press Menu > Options to open the options menu:
???Camera: Set default save locations, video filename prefixes, and image compression level.
???Video: Set audio and time limit settings for video files.
Note: In this menu, the General and Slideshow options are for picture files.
Play a Video Clip
1. Press e > Thumbnails.
2.Scroll to a video clip.
3.Press Play. The video clip plays in the
Windows Media Player.
To play videos stored in another folder or on your memory card, press e > Thumbnails, then press Menu > Folders and choose the
location for the folder.
Windows Media
Adrenaline
Playing
Steps?
3
Takes?
4 minutes
Photos & Videos
Note: To switch to full screen mode and back, press 0. Videos recorded in a low
resolution may not play in full screen mode. While watching a video you can change your default view to full screen by pressing Menu > Options > Video. Then select Always and check Scale to fit window.
Music
AT&T Music???
AT&T Music??? is the ultimate, integrated,
Note: Some networks limit the size of file that you can use for a ring tone. The Streaming Music application uses a large amount of data, and you are responsible
for all data charges incurred. AT&T strongly recommends that you subscribe to an unlimited data plan in addition to this purchase. Call AT&T at 611 to sign up
for the appropriate unlimited data package.
Music
Music Controls
???To skip to the previous or next file, press the navigation key ]left or right.
???To increase or decrease the volume, press the navigation key ] up or down.
???To fast forward or rewind, press and hold the navigation key ]left or right.
???To play or pause, press the center key s.
Tip: To mute and unmute sound, press #.
Tips & Tricks
From the home screen, you can use the following shortcuts:
Tips & Tricks
Troubleshooting
If you have questions or need assistance, we're here to help.
AT&T Support:
Go to att.com/support/, where you can select from a number of customer care options. You can also contact the AT&T Customer Support Center at 611 on your cell phone.
Microsoft?? Windows?? Mobile and ActiveSync Support:
Windows Mobile: www.microsoft.com/windowsmobile/help/smartphone/
Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
www.hellomoto.com
Certain mobile phone features are dependent on the capabilities and settings of your service provider???s network. Additionally, certain features may not be activated by your service provider, and/or the provider???s network settings may limit the feature???s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user???s guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. Microsoft, Windows and Windows Me are registered trademarks of Microsoft Corporation; and Windows XP is a trademark of Microsoft Corporation.
AT&T, AT&T logo and Your World. Delivered. are trademarks of AT&T Knowledge Ventures. ?? Motorola, Inc. 2007.
Caution: Changes or modifications made in the radio phone, not expressly approved by Motorola, will void the user???s authority to operate the equipment.
Manual Number:
Navigation Key
Left Soft Key
MEdia Net Key
Call/Answer Key
Home Key
Function Key 
Calendar Key
Contacts Key
Center Select Key
Right Soft Key
Messaging Key
Power/End Key
Enter Key
Caps Key
Speakerphone / Voice Key
Camera Key
AT&T Music Key
microSD memory card slot
Microphone
Side Scroll Key (up)
Side Select Key
Select highlighted items.
Side Scroll Key (down)
Back Keys