The frequency of the sounds produced by a
bottlenosethe highest form of intelligentdolphincommunicationranges from 0.25 to 150
KHz. The lower frequency vocalisations (ab 0.25 to 50 kHz) probably function mainly in social communication. Social signals have their most energy at frequencies less than 40kHz. Higher frequency clicks (40 to 150 kHz) probably are used primarily in echolocation. Peak frequency of typical
seriesdigital
DKT3000/2000telephone
user guide
TOSHIBA
Telecoms Division
Digital Business Telephone Systems
Digital Telephone
User Guide
October 2002
Toshiba Information Systems UK Ltd. Weybridge Business Park
Addlestone Road, Weybridge Surrey KT15 2UL
Tel: 01932 825069
Fax: 0870 2383776 www.telecoms.toshiba.co.uk
Publication Information
Toshiba Information Systems (UK) Ltd. reserves the right to change any of this information including, but not limited to, product characteristics and operating specifications, without prior notice.
It is intended that the information contained within this manual is correct at the time of going to print, however all liability for errors or omissions is excluded.
Version 1, October 2002
?? Copyright 2002
Toshiba Information Systems (UK) Ltd.
Telecoms Division
All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any
Strata and Stratagy are registered trademarks of Toshiba Information Systems (UK) Ltd.
Trademarks, registered trademarks, and service marks are the property of their respective owners.
ii
Strata CTX
iv
Strata CTX
Contents
Contents
vi
Strata CTX
Introduction
This user guide describes how to use the
Organisation
???Chapter 1 ??? The Grand Tour provides an overview of the digitial telephones.
???Chapter 2 ??? The Basics covers the basic telephone features that you need to know.
???Chapter 3 ??? Advanced Operation includes an explanation of Soft Key operations. Features are presented alphabetically and, when applicable, include LCD information.
???Chapter 4 ??? DKT3014 LCD Features explains how to use the
???Chapter 5 ??? User Programming provides instructions on programming Flexible Button features, setting One Touch buttons, changing Personal Speed Dial numbers and other user programmable functions.
???Chapter 6 ??? DADM/DSS Console explains how to use these consoles with the digital telephone.
???Appendix A - Centrex Application describes the Centrex features which may be available with your Strata CTX system.
???Appendix B - Button Labels lists the feature button designations of the
???Index
How to Use This Guide
This guide provides
Conventions
viii
Strata CTX
Related Documents/Media
Note Some documents listed here may appear in different versions on the
Refer to the following for more information:
???Strata CTX 3001/2001 Digital Single Line Telephone Guide
???Strata CTX
x
Strata CTX
This chapter familiarises you with
The
???
???
???
???
???
All of the above Toshiba speakerphones enable you to place and receive calls without lifting the handset.
Toshiba LCD telephones provide easy access to
The DKT3001 single line digital telephone is also available - see the Strata CTX 3001/2001 Digital Single Line Telephone User Guide for more details.
LCD Display
Handset
Red/Green
LED Indicators
Dial Pad
LCD Control
Buttons/
Soft Keys
Flexible Buttons (also known as Programmable Buttons - PB)
5649
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 ??? The Basics.
Flexible Buttons
Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on the previous page) that can be programmed to do many button functions, including:
???Line is used to access an outside line.
???Primary Extension is your extension button.
???Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button.
???Feature Access Buttons enables you to store features onto a single button.
???One Touch Buttons are used for storing Speed Dial numbers or feature access code sequences onto a single button.
Note See Table 12 on Page 87 for a complete list of Feature Access Buttons and One Touch Buttons.
Liquid Crystal Display
Your Liquid Crystal Display (LCD) (shown right) shows:
???Desk Clock and Calendar in idle mode
???Call Duration during an outside call
???Operational, Advisory, and Notification messages
LCD Control Buttons
AUG 08 MON 03:56
Mode Page Scroll Feature
LCD Control
Buttons/Soft Keys
5800
There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT3000- series LCD Control Buttons consist of Mode, Page, Scroll and Feature.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See ???Using Your LCD??? on page 21 for more information.
???Mode is generally used as a Soft Key.
???Pressing Page switches you from the Call Forward (CF) display to the User Name display.
???Pressing Scroll advances you through information.
???Feature will be used in the future.
The following speakerphone models belong to the
???
???
???
???
???
???DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User Guide).
???
???
???
???
An illustration of the
LCD Display
Handset
Fixed Buttons
The fixed buttons on your telephone enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 ??? The Basics.
Flexible Buttons
All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments.
Line Buttons
You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly access outside lines. Pooled Line Grp enables you to access available Exchange Lines from a group of lines appearing under one button.
Liquid Crystal Display
Your Liquid Crystal Display (LCD) (shown right) shows:
???Desk Clock and Calendar in idle mode
???Call Duration during an outside call
???Operational, Advisory, and Notification messages
AUG 08 MON 03:56
Mode Page Scroll
LCD Control
Buttons/Soft Keys
5909
Important! The LCD width of the
telephones is shorter than the
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT2000- series LCD Control Buttons consist of Mode, Page and Scroll.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See ???Using Your LCD??? on page 21 for more information.
???Mode is generally used as a Soft Key.
???Pressing Page switches you from the Call Forward (CF) display to the User Name display.
???Pressing Scroll advances you through information.
DKT3500 Terminal Overview
???
???
???
???
The above models offer a different cosmetic styling but operate in much the same way as the DKT3000 series terminals.
Key Differences
The main differences between the
Button Assignments
Flexible Buttons: These have the 10 light grey keys to the right hand side of the Flexible Buttons. The main use for these is access to speed Dial locations. It is possible to program feature activation/ deactivation but this should only be used if the user has an LCD terminal.
This chapter shows you the basic operation of your
Important! The text in this chapter applies to both the
Important - Read First
Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. Use the check boxes ??? throughout this book to mark which features you have.
Note LEDs on your telephone flash at different speeds depending on the function performed. Flash rates can be found under ???LED Indicator Details??? on page 77.
What???s My Line?
Throughout this guide, the word ???Line??? is mentioned. For example, you will be instructed to ???select a Line.??? ???Line??? can be:
???Line button
???Pooled Line Group button
???Group Line button
???Line out requiring an access code - where you enter an outside line or line group access code (for example, dialling 9 to get an outside line).
Check mark which Line type you have, then use that selection when instructed to ???select a Line.???
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
???Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift the handset or press Spkr you hear dial tone and the Line Light Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line.
???Ringing Line Preference: You answer an incoming line ringing your station by lifting the handset or pressing Spkr. You do not have to press an extension button to answer.
???Tone Signalling: Internal incoming call ??? you hear successive ring tones, then lift the handset or press Spkr to answer the call.
???Voice First Signalling: Internal incoming call ??? your telephone does not ring; instead you hear a
long tone, then the caller???s voice. Talk in the direction of your telephone, or answer the call as you normally would by lifting the handset or pressing Spkr.
???Switching Signalling: Check with your CTX System Administrator to see if you have the ability to change between Tone and Voice Signalling on a
???Hot Dialling: If your telephone is programmed for ???hot dialling,??? you do not have to press Spkr or lift the handset before dialling internal or external speakerphone calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light.
Making a Call
There are three ways to originate a call from your digital telephone:
Hot Dialling
1.To make a call using Hot Dialling, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.
2.When connected, you can continue speakerphone operation or lift the handset and continue the conversation.
Spkr Button
1.To make a call, press Spkr.
A line may be automatically selected or you can manually choose a line. Your extension or Line button lights (depending on system programming). Dial tone plays through the speaker. The Spkr and Mic LEDs light.
2.Dial the number.
Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.
3.When connected, you can continue to use the speakerphone or lift the handset and continue the conversation.
Handset
1.To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone plays through the handset. The Spkr and Mic LEDs do not light.
Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset.
2.When connected, you can continue to use the handset or switch to speakerphone by holding down Spkr and replacing the handset.
Answering a Call
There are several ways to answer a call:
Handset
???If your telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line.
???If not, press the button associated with the ringing line (flashing green LED).
Speaker
???If your telephone is programmed for Ringing Line Preference, press Spkr and the telephone automatically answers the ringing line.
???If not, press the button associated with the ringing line (flashing green LED). Once connected, you can continue on the speakerphone or lift the handset.
Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You hear a single long tone, followed by the caller???s voice. The extension LED flashes green (incoming call). The Mic LED lights steady red (microphone is active). The Spkr LED flashes red.
1.Do not lift the handset; speak toward the telephone in a normal voice.
2.Press Spkr or take the handset
Switching Between Handset and Speakerphone
???Press Spkr and place the handset
???Take the handset
Message Waiting
Use your Msg LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/ LEDs. Check with your CTX System Administrator to see if these buttons have been programmed on your telephone. If so, substitute them when the Msg button/LED is mentioned in the following steps.
Responding to a Lit Msg LED
1.On an LCD telephone, if you see a ???+,??? press Scroll to display additional messages; otherwise, go to Step 2. The ???+??? indicates additional messages. The LCD can show up to three station messages for your extension and three for each additional (phantom) extension that you may have.
2.Press Msg, then lift the handset. Your telephone rings the extension or voice mail device that sent the indication. The LED continues to flash red.
3.After answering the message(s), place the handset back
4.If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 above to retrieve them. Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages.
5.To manually turn off your Msg LED, press your extension button, then press #409. Do this step for each message received.
Turning On/Off Message Waiting LED on Another Extension
If you call an extension and it???s busy or there is no answer, you can light that extension???s Message Waiting LED and enable that extension to call you back.
1.Dial an internal extension. You hear busy tone or there???s no answer.
2.Press Msg or 7. The Msg LED flashes red on the called telephone. At your telephone, the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light.
3.Press Spkr. Your Msg LED turns Off. The Msg LED on the called telephone flashes until the called party presses the flashing Msg button - which calls you back.
4.To turn Off a Message LED that you have set on another extension, press #64 plus the extension number that has the message light set. Then hang up to release your telephone.
Microphone
??? To turn the Microphone On/Off when the speakerphone is active (Spkr LED is On), press Mic.
When the Microphone is On, the Mic LED is On, steady red. When the microphone is Off, the Mic LED is Off and you cannot be heard through the microphone.
The microphone and its LED are always On when you receive a
Each station???s microphone can be set in system programming to:
???switch On/Off with one touch
???switch Off only while pressed and held
???either On/Off at the start of handsfree dialling.
???To talk back to a Handset
Call Transfer
1.While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal dial tone.
2.Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately ???blind transfer??? the call.
During call transfer, you can connect all three parties by pressing your flashing extension button or
Cnf/Trn.
???If you get voice mail, you can leave a message or hang up and let the transferred caller leave a message.
???If you hear a long single tone, then announce the call over the called telephone???s speaker.
3.Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination.
???To transfer a call directly to Voice Mail (VM)
1.While on a call, press Cnf/Trn.
2.Enter #407.
3.Enter the VM mailbox number (usually the same as the extension number) + #.
4.Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.
???To perform Call Transfer Immediate
1.While on a call, press the TRNS Soft Key. The DKT3014 LCD shows ???TRANSFER.???
2.Dial the extension where you wish to transfer the call.The call rings the destination station and your telephone returns to the idle state.
Conference Calls
You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the conference, the first station to have been added to the conference becomes the Master.
???To conference calls
1.While on a call, press Cnf/Trn. You hear dial tone and your Line LED flashes green.
2.Call another station or outside line.
3.When the called party answers, press Cnf/Trn. If you receive a busy tone or no answer, press Cnf/ Trn again to return to the original connection.
All parties are conferenced. If the second call was placed on a Line that appears on your telephone, the LED also flashes green.
4.Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed conference parties.
Note When the ???master??? of the conference hangs up, the control is automatically transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected.
???To transfer conference control
1.Do Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note.
2.Announce the call and hang up to transfer it. This station now becomes the conference ???master??? with the ability to add or delete parties.
???To hold a conference call
???If you are the Conference Master, press the Hold key once (or twice for Executive Hold) to place the conference call on hold. The other parties can continue with the conference.
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call.
???To add Voice Mail to a conference call (performed by Conference Master)
1.Press Cnf/Trn to place the current call on Consultation Hold.
2.Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds the voice mailbox to the conference.
3.Press Cnf/Trn to reconnect to the original party. (You can continue to add conference members by pressing Cnf/Trn and dialling another extension.)
Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1.While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension LED flashes (conference rate).
2.Dial an outside line access code and outside telephone number.
3.After the party answers, press Cnf/Trn. The extension LED flashes
If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection, press Cnf/Trn.
4.Hang up. The extension LED flashes
5.To supervise a tandem call, press the extension button. If the parties have finished, hang up...or if the parties are still talking, press Cnf/Trn and
If your telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected.
Hold
1.To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line???s LED flashes green while appearances of the line at other stations flash red.
???To return to the held call, press the held Line button.
???If you do not return to the held call within a specified time, it rings back to your telephone. The call remains
???If the held party hangs up, the call is released.
2.Repeat Step 1 to place additional lines on hold.
Note See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
???While on a call, press Hold twice. That line???s LED flashes green while appearances of the line at other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another Line button ??? no need to press Hold. Make sure this feature is programmed on your system; if not, existing calls will drop.
???While on a call, press another extension button to receive/originate a new call. The accessed line???s
LED flashes
Consultation Hold
1.While on a call, press Cnf/Trn. The call goes on hold.
2.Dial another line.
3.Transfer the call or return to the held call by pressing its Line button.
Volume Control
???To adjust the handset volume
???Press the Vol ??? to increase volume and Vol ??? to decrease volume during the call. When you hang up, the volume returns to the default setting.
???To adjust the speaker volume for internal/external calls and background music
1.Press Spkr.
2.Press an extension button - you hear dial tone.
3.Press the Vol ??? to increase volume and Vol ??? to decrease volume. This volume setting applies to all calls until changed.
???To adjust Ring Tone, Handsfree Answerback and Speaker
???Make sure the telephone is idle and the handset is
???To adjust handset Beep Tone
1.With the handset
2.Press Vol ??? or ??? to reach the desired level.
LCD Contrast Adjustments
??? Press and hold down the Mic button, and press and release Vol ??? or Vol ??? repeatedly.
Each time you press Vol ??? or Vol ???, the contrast increases or decreases. There are eight steps in either direction. To return to the middle setting, repeat the above step.
This chapter gives you more details about your
Using Your LCD
If your telephone has an LCD, use this section to learn more about its functions.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, the call duration displays.
A ???+??? on the LCD readout (shown at right) indicates there is more data to display.
???Press Scroll to advance through the information.
???Press Page to switch from the Call Forward (CF) display to the User Name display.
AUG 08 MON 03:56
Mode Page Scroll Feature
LCD Control
Buttons/Soft Keys
5800
Soft Keys
When Soft Keys are on, they replace the functions on the Mode, Page, Scroll and Feature buttons below the LCD. (Feature is a future feature for
following table defines Soft Key Prompts.
Soft Key Example
When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here???s an example of how Soft Keys work.
1.When an outside call is in progress, the LCD appears as shown on the right.
ABR = Automatic Busy Redial
CONF = Conference
PAGE = Paging
2.If you select CONF (press Page), the display changes as shown right.
Soft Key
Prompts
LCD Control
Buttons/Soft Keys
00:01:01
ABR CONF PGE
Mode Page Scroll Feature
6060
LINE = Add an outside line to the conference STA = Add another station
RTRN = Return to the original caller without making a conference
LINE OR STATION?
LINE STA. RTRN
Mode Page Scroll Feature
6061
3.You will be prompted to dial the desired station. The RTRN Soft Key (press Scroll) enables you to return to the original caller without making a conference.
DIAL STATION NO.
RTRN
Mode Page Scroll Feature
6062
Until the call is answered, you see the screen shown right.
CALLING
200
Mode Page Scroll Feature
6063
When the call is answered, you see the screen shown right. TRNS = exit the call and transfer the first party to the second. JOIN = create a conference with you and both other parties. RTRN = drop the second party and return to a
TALK WITH 200
TRNS JOIN RTRN
Mode Page Scroll Feature
6064
Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata CTX provides a number of stored messages, shown in the table below. Message numbers 5~9 can be defined by your CTX System Administrator.
???To set an advisory message
1.Go
Note A phantom directory number button is similar to an extension button that is shared on other telephones.
2.Press #411 + Message No. (see table) + any additional digits (such as time, etc.)
3.Go
???To clear the registered message
1.Go
2.Press #412.
3.Go
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.
If programmed for Verified Account Codes, the system checks the account code you entered against a list created by the CTX System Administrator. The code you enter must be on the list for the call to proceed.
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account Codes may be verified or
???To dial using Forced Account Codes
1.Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialling the telephone number alerting you to enter the Account Code.
2.Enter the account number.
When the number of digits designated for account codes has been entered, the number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified code does not match, then
You can bypass Forced Account Code requirements with three emergency numbers, including 999. See your CTX System Administrator for these numbers:
Voluntary Account Codes
Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option.
If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
???To dial using the Account Code button
1.After accessing an Exchange line, press the Account Code button. LCD telephones prompt you to
???ENTER ACCOUNT CODE NOW.???
2.Enter the account code digits. The LCD prompt disappears upon entry of the first account code digit. After the account code is entered, the time indicator is restored in the LCD.
3.If your station is set for Verified Account Codes, you hear confirmation tone when the code is valid. If the code is invalid, you hear two short tones.
4.Enter the Account Code. Your conversation is not interrupted.
???To enter an Account Code using access codes
Note It???s a good idea to warn the other party that you will be disconnected momentarily when you enter the access code. Once the code is entered, you will be connected again.
1.After accessing an Exchange line, press Cnf/Trn. Once you press Cnf/Trn, your call is interrupted; you and the other party cannot hear each other. You will hear feature dial tone.
2.Dial #46. LCD telephones prompt you to ???ENTER ACCOUNT CODE NOW.???
3.Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time.
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some telephones on your system.
Automatic Busy Redial is not attempted while your station is busy, but continues to
???To activate Automatic Busy Redial
1.When you reach a busy number, press Auto Busy Redial or Cnf/Trn + #441. The LED flashes red. You hear confirmation tone.
2.Hang up or press Spkr. The system redials, up to five to 20 times, every 30 to 180 seconds (depending on system programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available. The extension and Spkr LEDs flash green.
3.Lift the handset or press Spkr and wait for the party to answer. If you do not pick up the handset or press Spkr within recall timeout (five to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects.
???To cancel Automatic Busy Redial
??? Press Auto Busy Redial or extension + #442.
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone. Then when you answer, it automatically rings the intended destination. The amount of time the system will wait for an idle destination is set in system programming. Automatic Callback is also known as ???Exchange Line Queuing.???
???To set Automatic Callback
1.If you hear busy tone after dialling an outside line access code or a station number, press Auto Callback or 4. Busy tone stops, followed by success tone, then busy tone resumes.
2.Hang up. You can make other calls while waiting.
3.When the called station or outside line becomes idle, your telephone rings with a fast LED.
???If you called a busy station, the extension LED flashes green (incoming call) and the called number displays.
???If you called a busy outside line, the extension LED flashes green (incoming call rate). The seized line???s number displays.
4.Answer within about three rings (five to 180 seconds, set in programming) to prevent the callback from being cancelled. After you answer, you hear success tone, and the LED flashes green
If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled. You will be called again the next time a line becomes idle.
If you were attempting to make an outside call, the telephone number is automatically dialled, including the account code or override codes that were used.
???To cancel ACB
???Press Auto Callback or extension button + #431.
Background Music
You can set background music over your telephone speaker or over external speakers. Up to 16 different music sources can be applied to the Strata CTX system: the first source is Quiet Tone, all others can be music or recorded information.
???To enable background music on your telephone speaker
???Press the BGM + n(#) + BGM, where n is the music sources 1~16
...or press an extension button + #490 + n + # + Spkr, where n is the music source 1~16. If the music source is a single digit, press # before pressing Spkr. If the source is omitted, then the last selected music source is selected.
???To cancel background music on your telephone speaker
???Press BGM
...or press an extension button + #491 + Spkr.
???To enable background music over your external paging speakers
???Press BGM ext and enter a source number (1~16) to select a music source
...or press an extension button + #492 source is a single digit, press # before music source is selected.
+ n(#) + Spkr, where n is the music source 1~16. If the music pressing Spkr. If the source is omitted, then the last selected
???To cancel background music over your external paging speakers
???Press BGM ext
...or press an extension button + #493 + Spkr.
Call Forward
System
System Call Forward (which is set in Programming) automatically directs calls to a predefined location, such as Voice Mail. See your CTX System Administrator to determine which type of Call Forward you have, as well as the Call Forward location.
Station
Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone. Each extension can be independently set for a different Call Forward feature. You can set a Flexible Button to perform any Call Forward function - see ???Programming Feature Buttons??? on page 67 for more details. Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
???Internal calls
???Auto Attendant calls
???Outside lines that ring only your station
???Transferred internal or incoming line calls
Call Forward Categories
You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings.
???Call Forward Any Call ??? Forwards any call, whether an internal call or incoming line call.
???Call Forward - Incoming Line ??? Forward incoming line calls only.
???Call Forward Any Call - Set for Another Station ??? Enables you to forward all calls for another telephone within your telephone system.
???Call Forward - Incoming Line Set for Another Station??? Enables you to set forwarding of incoming line calls for another telephone within your telephone system.
???Call Forward System ??? Forwards the calls to the destination preset for the entire telephone system, commonly voice mail.
???Call Forward - External Location ??? Forwards incoming line calls that ring directly to your extension to a destination outside the system.
You can change your forwarding destination from outside the system using the DISA feature. See your CTX System Administrator for DISA telephone numbers and security code access.
Call Forward Settings
???Call Forward All Calls ??? Forwards all calls immediately.
???Call Forward Busy/Do Not Disturb ??? Forwards calls immediately when your extension is busy or in Do Not Disturb (DND) mode.
In
???Call
???Call
bypass Call Forward/No Answer when receiving Voice First (handsfree) calls. Callers can activate ringing and Call Forward by dialling 1 during their voice announcement.
???On
???On
???Call Forward Cancel ??? Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for cancelling.
Station Call Forward Procedures
The following table contains Call Forward Button sequences. You can do a Call Forward function by, one, entering the button sequence as described, or two, by programming a Flexible Button to perform the sequence. See ???Programming Feature Buttons??? on page 67 for instructions on programming a Flexible Button.
Some Call Forward features require a Pass Code entry. Use the following procedure to change your Pass Code.
???To change your Pass Code
???Press Extension button + #670 + ext. no. + old Pass Code (1~15 digits) + # + new Pass Code (1~15 digits) + #.
???To use the Call Forward button sequence
???Follow the instructions in the following table, shown under ???Button Sequence.??? Some features require additional input, such as:
???Destination ??? If the destination is an outside number, press # after entering the destination. The CTX accepts destination numbers of up to 32 digits.
???Timer ??? This is a two digit entry representing how long (eight to 60 seconds) your telephone should ring before forwarding the call. If you enter one digit, you must press # after entering the single digit.
???Pass Code ??? A
Note In the following table, (Tone) means that a confirmation tone will play at that point in the sequence.
Table 2 Call Forward Procedure
FeatureButton Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
Call Forward Any Call - Set for Another Station:
Enables you to forward all calls for another telephone within your telephone system.
Enables you to set forwarding of incoming line calls for another telephone within your telephone system
Call Forward - System:
Forwards the calls to the destination preset for the entire telephone system, commonly voice mail.
Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if
provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible Caller ID button.
???To view Call History
???When your station is idle, press the Caller ID button. The Caller ID LED lights green and the latest record displays.
???Press Vol ??? for the next record; press Vol ??? for the previous record.
???To view the call date, time and status, press Page (press again to toggle to call name/number).
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.
Once you have parked a call in an orbit, you can:
???Hang up and retrieve the parked call at a later time
???Originate another call
???Access a voice paging device to announce the parked call for pickup from another station
If you park a call and it is not retrieved, it will recall to the parking station and one of the following occurs:
???If your station is idle when the system Call Park recall timer expires, the parked call automatically recalls to your station.
???If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD.
???To park a call
1.While on a call, press Park in Orbit
...or Cnf/Trn + #33. The LED flashes green
2.Specify the Park Orbit using one of the following:
???Press * and the system automatically selects a General Park Orbit between 7000~7019. The chosen orbit appears on the LCD.
???Enter a valid extension.
???Press # and the system automatically selects your extension as the orbit.
3.Hang up. The caller???s extension or line number and the orbit number are shown. If the parked call is not retrieved within a specified time, the call rings back to your telephone. When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number.
???To retrieve a parked call
1.Press Park in Orbit
...or press your extension button + #32.
2.Enter the Orbit Number where the call is parked or # for the extension from which you are calling.
You cannot use * to retrieve a parked call. The extension LED flashes at the
Call Pickup
You can pick up a call that is ringing another station???s extension, a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station and the called station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32 groups can be created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing stations that are in your group or in other groups. This feature does not pick up held calls. You may belong to more than one group. See your CTX System Administrator for group assignments.
Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pickup priority is
???To perform Call Pickup
1.Press an extension button.
2.Enter a code from the following table.
Notes
???The Primary extension number is the directory number by which the telephone set is defined. Other,
???If more than one call is on hold, the call on the telephone???s lowest button number is picked up.
???Ringing calls are picked up over held calls as a priority.
Call Waiting
You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two
If a call is sent to your station when busy, and your station does not have an extension button available to receive the call, two
???To answer a waiting call by placing the current call on hold
???Press Hold. The existing call is placed on hold. The
You are connected to the transferred call. The extension or Line LED flashes green
Note See your CTX System Administrator to find out if you have Auto Hold.
???To answer a waiting call by disconnecting or transferring the current call
???Hang up or transfer the existing call; the
...or press the flashing extension or Line. The existing call is placed on hold. The
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. See your CTX System Administrator for details.
1.From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear CTX dial tone.
If you do not dial within 10 seconds, the line disconnects.
2.When you hear dial tone, dial an extension or an outside line.
3.If you dial an outside destination, you may need to enter a security code provided to you by the CTX System Administrator. When you hear the tone, enter the security code. If accepted, the call will proceed.
4.If you receive busy tone and you want to dial another number while the station is still ringing, press * and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a DSS button to connect directly to another station???s line extension. The DSS LED shows the status (idle/busy) of the station and/or the station???s primary extension. For example, a station???s DSS button LED shows busy (light steady red) when the station is:
???busy on a call on any button
???idle but all appearances of the station???s extension are in use by other stations. When the station is in DND, the LED flashes red.
???To connect directly to another station???s extension
1.When connected to a line or another station, press DSS.
The original party is put
2.Announce the call...or transfer the call by hanging up or pressing Release.
Note You can transfer the call to an idle or busy station.
Distinctive Ringing
1.Press #9876 to enter User Programming Mode.
2.Press a Line button. The Line LED is steady green.
Note The INT key should be pressed. ???External Call??? will appear in the LCD display. Press the HOLD button to toggle between Internal and External setting.
3.Enter one of the following ten distnctive ring tones. 01 ~ 02 Internal ring tones
11 ~ 18 External ring tones
Note Any of the ring tone options can be set for either Internal or External calls.
4.Press the HOLD key to store.
5.Lift handset to return to the idle state.
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and
If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your extension is set for Call
If you put an extension other than the Primary extension into DND, only calls to that extension on your telephone will be blocked. Appearances of that extension on other telephones continue to ring.
???To activate DND on your Primary extension
???Press Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red and DND mode is activated for the entire station.
???To activate DND on a
???Press the desired extension appearance and Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red and DND mode is activated for that extension on your telephone.
???To deactivate DND
???Press Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out and DND mode is
Setting DND for Another Extension
???To activate DND for another extension
???Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension + the pass code
+# (hear Success Tone). This sets DND as if activated by the Primary extension on the target telephone.
???To deactivate DND for another extension
???Enter #6192 (hear Entry Tone) + the Primary extension of the remote extension + the pass code
+# (hear Success Tone). This removes DND from the target telephone.
???To change your DND Pass Code
???Enter #670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + # (hear Entry Tone)
+new pass code + # (hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues to flash on your telephone and ring on other appearances.
Door Lock(s)
Your telephone may have Unlock Door button(s). Each Unlock Door button is programmed to unlock a specific door. Check with your CTX System Administrator to find out the locations of your system???s door phones and record them below.
0
1
2
3
4
5
6
7
8
9
10
???To unlock a door
???Press the specific Unlock Door button or #12 + the Door Lock Number (see above table). The door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked.
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door phones.
The number of possible door phones varies by Strata CTX system, with up to 24 (01~24) as the maximum for larger systems. Check with your CTX System Administrator to find out the names and locations of your system???s door phones and record them below.
???To answer a door phone call
???When you hear a door phone call ringing, lift the handset or press the ringing button. A door phone call sounds like chimes (high/low). The extension LED flashes green
...or to pick up door phone calls ringing someone else???s telephone, press your extension + #5#5 + directory number of the ringing phone.
???To call/monitor a door phone
1.With the handset
2.Press #15 (hear three tone bursts), then enter the door phone number (01~24, depending on system size). A
???To call from a door phone
1.Press the door phone button and then release it. You hear a distinctive ringing
2.When answered, speak at a normal voice level in the direction of the door phone.
Emergency Ringdown
If a station remains
A station number or a group pilot number can be specified as an emergency ringdown destination. In a private network, the station or pilot number must be in the same network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or from a PC. See your CTX System Administrator to find out if your telephone is programmed with the ability to change languages.
???To change the Language Display
???Enter the Change Language access code #495 + the Language Code (see below).
1: English date format ??? MM/DD (/YY)
2: British English ??? DD/MM (/YY)
3: French ??? DD/MM (/YY)
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires the addition of a special circuit board inside the DKT speakerphone.
???To make an OCA call
???Manual ??? Dial an extension. When you hear busy tone, press 5 and, after one long tone, you can talk through the speaker of the destination telephone. The person you are calling has answering options described below.
???Automatic ??? If your telephone and the extension you are calling have been programmed for
Automatic OCA, you can talk through the speaker of the destination telephone without hearing the busy tone and without dialling 5.
???To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a second station is calling.
??? Press Msg to toggle between the new and original callers.
You talk to the new caller for as long as you hold down Mic. When you release the button, you return to the original caller. In both cases, neither caller can hear the other. Your LCD indicates which station or Exchange line you are connected to.
???To answer a Speaker OCA call
1.While you have a handset call in progress and you hear one tone, this indicates that a second station is calling. The second caller connects to the speaker in your telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to the first caller through your handset and the second caller through the microphone.
Press Mic; the Mic LED turns Off. You will no longer be talking to the second caller, although he/she can still speak through your speaker.
2.Press Mic again to reconnect to the second caller. You can toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset.
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.
???To use Busy Override
???After reaching a busy station, press 2. A muted tone is heard at the busy station, indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station???s LCD shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND Override.
???To use DND Override
???After reaching a station in DND mode, press 2. A tone signal is heard at the DND station, indicating a call is coming in. On your station, the LCD shows the station number you have overridden.
Your LCD displays DND OVR DENY, if the station you called denies DND Override.
Executive Override
Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.
???To perform Executive Override
???After reaching a busy station, press 3
...or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking. The called parties may hear an optional tone signal prior to your entering the conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive Override. If you do not have Override privileges, you will camp on.
Class of Service Override
By dialling a Class of Service (COS) Override code, a user can change a station???s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original COS is applied. This allows selected users to override restrictions that are placed on any telephone in the system.
???To perform Class of Service Override
1.Access an outside line. You hear dial tone and the LED flashes at the
2.Press Cnf/Trn + #471. Dial tone stops. Your LCD prompts you to enter a code.
3.Enter the COS Override Code (four digits). You hear dial tone. For security reasons, the override codes are only available on a selected basis. See your CTX System Administrator.
4.Dial a telephone number.
Privacy Override
This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Exchange
Station users with Privacy Release can allow stations with the shared button appearance to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override. (see ???Privacy??? on page 49.)
Paging
Station users can make page announcements to telephones and external speakers. Check with your CTX System Administrator to find out the zone numbers for various paging groups.
???To make a Page Announcement to telephones or external speakers
1.Lift the handset, press extension and enter a paging access code.
2.Make your announcement, then hang up.
???To make a Group Page
??? Press Group Page and enter the Group number (01~16)
...or press extension + #31 and enter the zone number.
Answering a Page
???To answer a Group Page, lift the handset
???To answer an External Group Page, lift the handset
All Call Page
You can make an All Call Page to telephones assigned to the ???All Call Page Group.??? Stations are assigned to the ???All Call Page Group??? in system programming.
???To make an All Call Page
1.With the handset
...or extension + #30. This pages all telephones in the All Call Page Group but, depending on system programming, you may or may not page external speakers.
2.Make your announcement then hang up.
???To answer an All Call Page
??? Lift the handset
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices.
???To make an Emergency Page, lift the handset
???To make an Emergency Page to a group, lift the handset
Privacy
Privacy controls the ability of more than one person to use the same extension or Exchange line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all users are provided with Privacy Release in Class of Service, the system will function as
Your telephone may be equipped with a Privacy Release and/or a Privacy on Line button. On a normally private telephone, Privacy Release allows other appearances of you line to join the
conversation. On a normally
???To use Privacy Release
???While on an Exchange line call, press Privacy Release. The LED lights red. The outside line flashes at all appearances. When another station user enters the outside line call by pressing a common outside Line, the Privacy Release LED turns Off. To add a third station, press Privacy Release again; the process repeats.
???To set/cancel Privacy
???Press Privacy on Line to set privacy. The LED lights steady red. Others are blocked from entering your outside line calls when they press a common Line
...or press Privacy on Line again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialled from your telephone. ??? To redial the last number, press Redial or *0.
Speed Dial
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorisation codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There are two types of Speed Dial:
???Station ??? Your CTX System Administrator allocates a block of up to 100 personal speed dial numbers in increments of 10 per telephone. You can create and change these numbers from your own telephone. You have exclusive use of them. If you have a DKT3014 large display telephone and want your named station speed dial numbers to appear on the display, see your CTX System Administrator.
???System ??? All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the CTX System Administrator. In some cases, System Speed Dial will allow you to reach numbers that you would not be allowed to dial directly from your telephone.
Making a Call Using Speed Dial
There are three ways to begin a Speed Dial Call.
1.Dial *
...or press Spdial on a
...or press the Speed Dial feature key on any DKT.
2.Dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
Storing a Station Speed Dial Number
There are three ways to store a Station Speed Dial number, including Programming Mode, Access Codes and through system programming by your CTX System Administrator.
???To store a Station Speed Dial Number using User Programming Mode
1.Press #9876 to enter User Programming Mode. The LCD shows ???USER PROG MODE.???
2.Press the fixed Spdial button or the Speed Dial feature button. The LCD shows ???SPEED DIAL MODE.??? If this display does not appear, see your CTX System Administrator to determine if Speed Dialling memory is assigned to your telephone.
3.Press 1. The LCD shows ???INDEX NUMBER.???
4.Enter the two digits which, combined with the 1, form the Station Speed Dial Number.
Example: Entering 09 would result in storing Station Speed Dial Number 109. The LCD shows this number in the upper left corner. If there is already a number stored, it appears below the Speed Dial Number.
5.Enter the desired destination. It appears in the lower right of the LCD. Instructions are given below for more complex dialling strings, usually telephone numbers.
6.Press the fixed Spdial button or the Speed Dial feature button. The LCD shows ???DATA
PROGRAMMED.???
7.If you want to enter another number, press the fixed Spdial button or the Speed Dial feature button. The LCD shows ???SPEED DIAL MODE.???
8.Pressing Spdial or the Speed Dial feature button again toggles you between User Programming and Speed Dial mode. Lift and replace the handset to exit User Programming altogether.
???To store a Station Speed Dial Number using an Access Code
1.Dial #66. The display shows ???SPEED DIAL??? and you hear Entry Tone.
2.Dial the Station Speed Dial number (100~199). The LCD shows your digits and you hear Entry Tone.
Note Selected telephones may have the ability to change System Speed Dial numbers. Follow this procedure but specify a System Speed Dial number (200~999) instead.
3.Enter the destination digits, then press #. The LCD shows ???SPEED DIAL??? + the Speed Dial Number + destination + #. You hear Success Tone.
4.Release the telephone. To enter another number, repeat the process, starting with Step 1.
CTX System Administration
The third method of storing station Speed Dial numbers is via your CTX System Administrator, who can establish your Station Speed Dial number through administrative software and associate a name with it. This name is used by the Directory Dialling feature of DKT3014 large display telephones.
Advanced Speed Dial Operation
Special Characters
Speed Dial Numbers may include 0~9, #, * and Pause. When using the Access Code input method (see above) it is also necessary to use # to indicate you have finished entering the destination number. This creates 14 functions to be input from the 12 buttons on the dial pad.
Long Speed Dial Numbers
Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 digits. If you exceed 32 digits, the excess are stored in the next higher area and consume the next sequential Speed Dial Number.
You can dial the entire string by entering the original Speed Dial Number and all digits will be sent, including those in excess of 32. If that were Speed Dial Number 100, Number 101 would no longer be available. You are not prevented from storing a new Number 101 but, if you do, Number 100 will be shortened to 32 digits.
The numbers are defined in Table 4:
Tone/Pulse Dialling
With some older Exchangess, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.
Note With ISDN calls, when Tone Dial Select is pressed, all of the digits entered after that point will be sent with touchtones.
???To change Tone Dialling
1.Access an outside line.
2.Dial a telephone number.
3.While on the call, press Tone Dial Select. Although the outside line is programmed for rotary dial pulses, access the outside line and dial the telephone number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature is cancelled when the call is completed.
Voice Mail - Direct Transfer
The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that person???s telephone.
???To transfer a call directly to Voice Mail (VM)
1.While on a call, press Cnf/Trn. You hear feature dial tone.
2.Enter #407. You hear entry tone.
3.Enter the VM mailbox number (usually the same as the extension number), then press #. The call transfers immediately and your extension becomes idle.
Voice Mail Soft Keys
This section provides simple definitions of the Stratagy ES Voice Mail Soft Keys. Once your telephone is connected to your Stratagy ES voice mailbox, the LCD displays the Stratagy ES Main Menu options shown in Table 5 below.
You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft Keys on your telephone. Table 6 shows a sample of some of the available Soft Keys.
For more information on Stratagy ES voice mail features, refer to the Stratagy Voice Processing User Guide.
Call Recording
While on an active call, a station user can record the conversation and store it in a Stratagy ES voice mailbox. Recordings can also be paused or restarted. Depending upon your System Administrator, you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using. This may be your personal mailbox.
Note Ask your System Administrator which method to use when recording a call.
This feature requires the presence of a Record and a PS/RES (Pause/Resume) button on your telephone. Feature codes are not available.
Important! Stratagy ES mailboxes have a definable limit on the length one message can be. If you plan on making lengthy recordings, see your System Administrator so your message recording time can be properly defined.
???To record a call
1.With a call in progress, press Record.
If you are using the auto method, the Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the
...or if you are using the manual method, the Record LED flashes green rapidly. Continue to Step 2.
2.(Manual method only) If you want to record the call to the predefined mailbox associated with the phone you are using, press #. The Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the
...or if you want to record this call to another mailbox, enter the mailbox number (usually the extension number). Finish by pressing #. The Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the
3.To stop recording, press Record. The LED turns off and the recording stops. To resume recording at this point, you need to begin a new recording, see Step 1.
Pause/Resume Recording
You can pause the recording while continuing the conversation by pressing PS/RES. The PS/RES LED flashes red. Your conversation is no longer being recorded.
To resume recording as part of the same message, press the PS/RES button again. You can pause and resume indefinitely throughout the conversation. The only limit may be a message length imposed by the voice mail system.
Other Voice Mail Features
Another voice mail feature lets you to include a voice mailbox in a conference call. See ???Adding Voice Mail to a Conference??? on page 17. For instructions on the Stratagy Voice Mail features, refer to the Stratagy Voice Processing User Guide.
This chapter shows how to use the
Q 
Z
Msg Spdial
Vol
Mic Redial
Spkr Cnf/Trn Hold
5908
Directory and Speed Dial Listings
The directory menu (idle state) is shown below.
Direct Station Selection
This option displays all named stations in alphabetical order.
1.Press the DIRECT SS Soft Key to view the first screen.
2.To view the following page, press the MORE Soft Key; press PREVIOUS to page back.
3.To select someone from the list, press the Soft Key next to their name. The system calls that number.
BOB TDON U
CAROL FFRED M
CUST SERVGRAY W
PREVIOUSMORE
EXIT
CALLING 3200
System Speed Dial and Personal Speed Dial
Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above.
1.Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2.To view the following pages, press the MORE Soft Key; press PREVIOUS to page back.
3.To select someone from the list, press the Soft Key next to their name. The system calls that number and displays its directory information.
Internal Directory and External Directory
External Directory enables you to search the System Speed Dial Numbers alphabetically (typically, external destinations). Internal Directory enables you to search all of the internal name extensions alphabetically. This saves time since you do not have to step through the lists
See Table 7 on Page 65 for instructions on entering letters, numbers and punctuation from the dial pad.
1.Press the INTERNAL DIR or EXTERNAL DIR Soft Key to view the first screen.
2.Begin by entering the name (see
Table 7) and pressing the FIND Soft Key.
INPUT THE NAME?
EXITFIND
LEFTRIGHT
EXITFIND
If you entered ???B,??? all names beginning with ???B??? are listed. You can press the MORE Soft Keys to view adjacent pages.
3.To select someone from the list, press the Soft Key next to the name. The directory information displays.
4.Press the Soft Key next to the person or dept. you wish to call. The system calls and displays the directory information.
5.Press any key to return to the idle screen...or, from the directory listing screen, press EXIT to return to idle.
BAKER GBALL F
BAWLER SBRETON l
PREVIOUSMORE
EXITFIND
Alphanumeric Entry
You can enter alphanumeric characters from the dial pad to refine a name search in the Internal or External Directory (see example below and Table 7).
Refer to the table for other characters.
5859
???To add a space or move one character to the right, press the RIGHT Soft Key.
???To backspace (delete previous character), press the LEFT Soft Key.
???To cycle back to the first letter, continue pressing the LEFT Soft Key.
User programming enables you to change your telephone???s layout/registration and other settings. With user programming you can
???Enter numbers in your personal Speed Dial list
???Program One Touch and Flexible Buttons
???Register Call Forward assignments for easy use (max. of four buttons per telephone)
???Assign Message Waiting Keys
???Assign the background music (BGM) source to be played over the telephone???s speaker
Note User Programming applies to LCD telephones only.
Programming Feature Buttons
Digital telephone users can use the programming mode for customising their Toshiba telephones
without the aid of an Administrator or Service Technician. The User Programming mode is accessed with a Program button assigned to a Flexible Button or through an access code. User Programming
enables users to customise these features:
???Flexible Buttons ??? Toshiba telephones have 10, 14, or 20 Flexible Buttons to which the user can assign any one of approximately 50 different features (DND, ACB, Release, etc.). Once assigned to a button, the feature is accessed by pressing that button. Some of the types of feature buttons that users can set on their telephones include:
???Call Forward ??? Users can set the Call Forward (CF) destination and
???One Touch ??? Users can set speed dial and custom feature access code sequences for One Touch buttons.
???Background Music ??? Users can select Quiet Tone or the music source (up to 15) that will play on their telephone???s speaker when they activate the BGM button.
Note Directory number and external line buttons cannot be added or deleted, but their ring tones can be individually changed.
In addition to the Programming Mode, an advanced programming function enables your CTX System Administrator to individually turn On/Off the telephone???s beep tone, handset call waiting tone, and microphone background noise cancellation option. This mode enables LCD contrast adjustment and testing the DKT3014 LCD screen.
User Programming Mode
??? To enter User Programming Mode, press the Program button
...or dial #9876. ???USER PROG MODE??? appears on your LCD. The Program LED is steady green. ??? To exit User Program Mode, press Program
??? or go off- and
Note A DKT equipped with a headset adapter ignores the hookswitch. It can only exit User Programming by timing out (approximately 15 seconds).
Flexible Button Codes
Flexible buttons are the unassigned buttons on your keystrip that can be used to store features. The number of available Flexible Buttons depends on your telephone model and how the buttons are preassigned by the CTX System Administrator. See pages 3 and 6 for the Flexible Button locations.
The following steps enable you to program features onto Flexible Buttons for
Setting/Changing a Flexible Button???s Function
1.Press #9876 to enter User Programming Mode.
2.Press Hold.
3.Press the Flexible Button to set or change.
4.Enter the Flexible Button Code (see Table 8), plus any optional parameters.
5.Press the same Flexible Button (flashing) to save the setting. ???DATA PROGRAMMED??? appears on your LCD.
One Touch Buttons
One Touch buttons can be used for storing frequently used features or dialled numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers).
If you do not have a One Touch button, but you have an available Flexible button, you can convert the Flexible button to a One Touch button. Perform the procedure called ???Setting/Changing a Flexible Button???s Function??? on page 69 (in Step 4, enter the access code for One Touch button). Once you have created a One Touch button, you can change the function by using the following procedure.
Changing a One Touch Button
1.Press #9876 to enter User Programming Mode.
2.Press the One Touch button to be set.
3.Enter the digits or special buttons for the function to be dialled. You can include the following in the dial string:
???Dial pad digits 0~9.To program special characters, see Table 9.
???A maximum of 32 characters.
???Station and System Speed Dial index (or bin) numbers can be entered. The Speed Dial index number will automatically dial out on the extension or Line programmed on the One Touch button with the associated Speed Dial index number.
???Function buttons, except One Touch or a Program button.
???Handset hooking
4.Press the One Touch button to save the entry.
We suggest writing the name or number of the One Touch button on your button strip.
To Use a One Touch Button
??? Press the One Touch button.
Setting/Changing a Personal Speed Dial Code
Feature Codes
Feature Access Codes are entered as a sequence on your telephone to use a particular feature.
LED Indicator Details
Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 11).
This chapter provides an overview of the following two optional units and describes the features, buttons and associated LEDs. There???s a
???Digital
???Direct Station Selection (DSS) Console ??? adds 60 line/feature buttons to a digital telephone. Available for system operators who do not have an attendant console.
DADM
Digital
The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks similar and has the same functions.
Buttons and LEDs
The buttons can be programmed for Direct Station Selection (DSS), outside line access, and Station or System Speed Dial. Directory Numbers or other functions cannot be assigned to DADMs.
Each DSS button and Line button has an LED that provides a status of the outside line or station assigned to it. The DSS button acts like a speed dial button to a specific extension.
???A station or line shows steady red when in use by others; green when in use by the DADM.
???A DSS LED will flash red while making a call and turn intermittently green once connected.
???An outside Line LED is green when the outside line is in use by the DADM console user. It is red if it is in use by another telephone user.
Note Button numbers in the figure to the right are examples only.
First DADM Second DADM
DSS Console
The Direct Station Selection (DSS) console operates alongside of a digital telephone to provide 60 additional buttons. The
The buttons can be programmed as DSS, outside Line, All Call Page, Night Transfer, and Station or System Speed Dial. LEDs on the DSS light or flash red or green, depending on the status.
Note Button numbers in the above figure are examples only.
DSS Buttons
DSS buttons can appear on both the DADM and DSS Console. Each DSS button is associated with a particular station in your telephone system. DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station.
2039
The DSS LED lights steady red when the station associated with the DSS button is ringing, busy on a call, or when the associated station is idle, but all appearances of the station???s extensions are busy or
DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch Buttons that may be programmed to call these destinations.
Features
The LED colors described in this section apply to the DADM3020 and DDSS3060. Described Flash/ Recall conditions apply to all DSS console models and the DADM.
Calling a Station
???To call a station???s extension from either a DSS console or a DADM, press the DSS associated with the station.
A station call with a DSS button can be made
DSS LEDs indicate whether the associated station is idle or busy. The LED is steady red if the station is busy or ringing, and is not lit if idle. If all the station???s PDN buttons are being used by other stations, the DSS LED of the station is lit steady red, but the station may be idle. If the station is in the Do Not Disturb mode, its DSS LED lights blinking red.
Transferring to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console or a DADM.
???To transfer a call to an idle station
1.Press the DSS button corresponding to the station to be called.
The call is placed automatically on hold. The Line or extension LED flashes green at double the on- hold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the Tone signalling mode, you hear successive ring tones.)
2.Announce the call.
With Tone signalling, you would have to wait for the called station to answer before announcing the call.
3.Hang up.
The call rings the called station when you hang up. While the called station is ringing, the DSS LED is steady red, and the Line LED flashes green at the
When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes steady red.
4.If the station does not answer before a period set in system programming, the call recalls your station.
Call Transfer with
You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are ???transferring to??? is red.
???To transfer call to a busy station
1.Press DSS corresponding to the busy station to be called.
You may hear a busy tone. The original caller is placed automatically on hold. The Line or extension LED flashes green at double the
2.Hang up.
The call rings the called station once with the
When the called station answers the transferred call, the Line LED becomes steady red. The [DSS] LED remains steady red.
Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but will recall your telephone immediately.
If the call is not answered after a specified Recall time set in system programming,
Call Answering (Outside Line)
If your DADM or DSS console is equipped with a Line button, you can answer outside line calls from the DADM or DSS console as you would from a digital telephone.
??? To answer an incoming outside line call to a DADM or DSS Console, press the flashing Line.
Speed Dial
Your DADM or DSS console may be equipped with SD (Speed Dial) buttons that can be programmed to dial telephone numbers or to access features. SD buttons on either the DADM or DSS console function like SD buttons on digital telephones.
Paging
You can make an announcement page to a group of telephone speakers selected in system programming with All Call Page on the DSS console. SD (if programmed) on either the DSS
console or the DADM can be used for page announcements. See ???All Call Page??? on page 48.
Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually the console???s telephone is the unit activated to perform this function. Among other applications, this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office.
???To override call forward with the console???s associated telephone
1.Press Cnf/Trn or extension button.
2.Dial the station number set for call forward.
Make the call as you would from any other station. This procedure assumes your station has a typical program setting.
???To override call forward with your DSS Console
??? Press the station DSS button set for Call Forward.
Night Transfer Button
This button enables a
1.Press Night Transfer.
2.Press the desired Mode number:
???
???
???
Press 1 for Day Mode (LED remains off). Press 2 for Day2 Mode (LED flashes red). Press 3 for Night Mode (LED is solid red).
Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station???s extension can be three or four digits. It is, therefore, possible to match a station???s extension and Centrex line extension number. Dial the entire station number when indicated.
Note Some access code numbers may have been changed to avoid system numbering plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls.
Delayed Ringing
Outside line or Centrex line(s) can be programmed for a
All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments.
The button labels in Table 12 are for the Programmable Buttons on your telephone. Programmable buttons are the unmarked buttons on your keystrip.
Notes to Users
Step 1: Safety Approval
Toshiba Information System (U.K.) Ltd declare that the Strata CTX complies with the EEC???s LVD directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with EN60950:2000.
The notes listed below form part of the products compliance with the aforementioned European Norm.
IMPORTANT SAFETY NOTES
Table
Table
Any peripheral apparatus connected to the above ports must have the same EN60950 classification.
ie.
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SELV ports must only be connected to SELV type ports. TNV ports must only be connected to TNV type ports.
The Strata CTX670 system must be hardwired into a switched fused spur, (which should comply with the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused spur outlet shall be considered the AC power disconnection device. This spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992. Or the latest edition of this standard.
The Strata CTX100 system must be hardwired into a switched fused spur, (which should comply with the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused spur outlet shall be considered the AC power disconnection device. This spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992. Or the latest edition of this standard
Environmental Installation details.
The Strata CT is designed to work within the following environmental conditions:
???
???
Operating temperature 0oC to 40oC Humidity 20% to 80%
Step 2: EU Compliance
Toshiba Information Systems (U.K.) Ltd declare that the Strata CTX100 & CTX670 complies with the EEC???s EMC directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been assessed and found to comply with the following generic standards:
???
???EN52024:1998,
The notes listed below form part of the products??? compliance with the aforementioned European Norm.
To ensure EU compliance the system must installed in accordance with the instructions in the ???Installation and Maintenance??? manual. In order to maintain compliance any shielded cables supplied and/or ferrite suppression cores must be used.
Equipment details Strata CTX100
*Warning! This is a Class A product. In a domestic environment this Product may cause radio interference in which case the User may be required to take adequate measures
Step 3: Type Approval
Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CTX product complies with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal Equipment directive). A manufacture???s Declaration under this Directive allows connection to the relevant Public Network Services and the right to place the Product on the market.
The Strata CT is classified as ???Call Routing Apparatus??? it is intended to be connected to the various Public Telecommunications Network Services for the purpose of generating and terminating ???calls???. Table
Table
The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply.
Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/P/100020. The information contained in this paragraph supports Toshiba???s claim:
The following features require the interconnection of 2 or more exchange lines.
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???
???
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Translation of
*Warning! These features can allow an Incoming callers access to an outgoing exchange line. There is an engineering programming parameter which can disable these features. In addition the DISA feature can be ???password??? protected. USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE USED FOR FRAUDULENT PURPOSES. Please consult your supplier to ensure any necessary security measures are enabled.
Step 4: Network Planning Information
Table
Table
Table
Table
Table
The table below lists the measured loudness rating of the Toshiba proprietary terminals. SLR and RLR @ 0km PSTN. (All values are
Table
Index
A
abandoned call numbers (see Call History) 34 about this book
conventions viii
how to use this guide viii organisation vii
related documents ix access codes 69, 72 account codes 25, 69, 72
alert signalling 27 all call page 48 alphanumeric entry 64 ANI 34
answering calls 11 attendant console 72 automatic
busy redial 69, 72 callback 28
callback cancel 69, 72 hold 18
line selection 10
automatic hold 18
B
background music (BGM) 29, 69, 72 busy override 46
button labels 87
programming 69 buttons
DSS on ADMs and DSS consoles 81 extension viii
fixed 3, 5 flexible 3, 6 one touch 70
C
call forward
access codes 69, 72 any call 30 override 84
pass code 32 station 30 system 30, 73
call history 34
Index
call hold 18 call park 73 orbits 35
call pickup 36, 69, 73 call recording 58 call transfer 15
call waiting 38 caller ID 34 centrex
application 85 feature buttons 85
change pass code 32 conference
calls 16, 74 hold 18 voice mail 17
D
DADM 79 delayed ringing 86 dial pad 64
digital
DISA
security code 74 distinctive ringing 40
control 74
DSS 39
buttons on ADMs and DSS consoles 81 call answering 83
call forward override 84 calling 82
console 79, 81 night transfer 84 paging 84 speed dial 83 transferring 82
E
exchange line queuing 39 exclusive hold 18 executive override 47 extension number viii external directory 63
F
feature access codes 72 flash 69, 74
flexible buttons 3, 6 codes 69
flexible directory numbering 85
forced account codes
G
group pickup 36
Strata CTX
Index
H
hold 18
hot dialling 10
I
indicators LED 77
internal directory 63
ISDN
L
language changes 74 language code 44
LCD
(large screen) 61
LCR
dialling out 74 LED indicators 77 line
access 9
automatic selection 10 buttons 9
ringing preference 10
M
message waiting 13, 74 message waiting light
on another telephone 14 on phantom ext/MW 14
messaging advisory 75
Mic button 14 microphone
N
names (entering) 64 network access 75 night ring answer 75 night transfer
button 84
O
outside line access 9 override
call forward (DSS) 84 do not disturb 46 executive 47
privacy 48 travelling class 76
override calls 46
P
pass code 32 personal speed dial 63 pick up group calls 37 pickup 36
pooled line group 9
Index
private network access 75 programming
buttons 69
R
redial 15
repeat last number dialled 75 ringing
distinctive settings 40 line preference 10
ringing repeat 86
S
signalling tone 10
voice first 10 soft keys 22, 23
speakerphone 12 speed dial 50, 70
access codes 69, 76 personal 63, 71 system 63
Strata CTX
