Contents

Introduction

This guide describes how to use the 2000-series digital telephones for Strata DK systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console. The Strata DK systems which support this equipment are:

???DK14

???DK16e/16

???DK40i/40

???DK424/DK280 (Release 3.0 or higher)

Note This user guide incorporates the information in the Strata DK???s Liquid Crystal Display Digital Telephone User Guide and the Add-on Module and Direct Station Selection Console User Guide. Those guides are discontinued.

Introduction

Organization

Organization

???Chapter 1???The Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs.

???Chapter 2???Features describes the available digital telephone features in alphabetical order. Detailed instructions on using each feature are covered.

???Chapter 3???LCD Operation includes an explanation of the Control button and Soft Key operations. Features which are available only on the LCD digital telephone are presented alphabetically and include detailed LCD displays.

??? Chapter 4???Add-on Module/DSS Consoles describes the DADM and DSS console

features and buttons.

???Appendix A???Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes.

???Appendix B???Centrex Application describes the Centrex features which may be available with your Strata DK system.

???Appendix C??? Button Labels lists the feature button designations of the 2000-series digital telephone models.

How to Use This Guide

We suggest that you read this entire guide and get acquainted with the Strata DK digital telephones and its features. Once you become acquainted with the basic features, you can use this guide in conjunction with the Digital Telephone Quick Reference Guide.

Introduction

Conventions

Conventions

Note Elaborates specific items or references other information. Within some tables, General Notes apply to the entire table and numbered Notes apply to specific items.

Important! Calls attention to important instructions or information.

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

Introduction

Related Documents

Related Documents

Refer to the following documents for more information:

???Digital Telephone Quick Reference Guide

???PC/Data Interface User Guide

???System Administrator Guide

This chapter familiarizes you with the controls and indicators located on your digital telephone. Understanding the function of the feature buttons and their associated LEDs will improve your efficiency in using the telephone and will help you take advantage of all of the benefits your telephone offers.

Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code.

If your telephone is equipped with an LCD, information and feature prompting makes call handling more efficient and provides easy access to frequently-used features. Abbreviated feature prompts guide you through specific tasks.

In addition to the standard features, the LCD telephones provide Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

Telephones equipped with a speakerphone, enable you to make and receive outside and internal calls without lifting the handset.

Feature operations in this guide use the button designations for the 2000-series models.

The following telephone models belong to the 2000-series (see Figure 1 on Page 2):

???DKT2010-H (10-button model that enables users to answer internal calls without lifting the handset)

???DKT2010-SD (10-button model equipped with a LCD and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset)

???DKT2020-S (20-button speakerphone model which enables users to make and receive outside and internal calls without lifting the handset)

The Grand Tour

???DKT2020-SD (20-button speakerphone model equipped with an LCD, and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset).

Figure 1 20-button Digital Speakerphone with LCD

The Grand Tour

Buttons

Buttons

There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF, 0VJ, 5HGLDO, +ROG, &RQI???7UQ, 9RO???, and???9RO???) are standard to every Strata DK 2000-series telephone

(see Figure 1). The flexible buttons consist of Directory Number (Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by telephone.

Fixed Buttons

The fixed buttons are located on your dial pad and enable you to perform standard functions quickly and easily.

The Grand Tour

Buttons

Flexible Buttons

All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

Line Buttons

You may have buttons designated as /LQH and/or 3RROHG???/LQH???*US which enable you to directly access outside Central Office (CO) lines. 3RROHG???/LQH???*US enables you to access

available CO Lines from a group of lines appearing under one button.

If your telephone does not have a /LQH or 3RROHG???/LQH???*US button and you want to access outside CO lines, you can use access codes. For a listing of these codes, see ???Access Codes??? on Page 109.

Directory Number [DN] Buttons

The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or answer a call and are known as your extension or intercom number(s). You can have multiple [DN] buttons on your telephone (see Figure 2), including [DNs] belonging to another telephone, [SDNs].

Incoming calls ring your telephone???s [PDNs] from the top down. For example, incoming calls to Station 10???s [PDNs] first ring the ???10-1??? button, then ???10-2,??? and finally ???10-3.??? Your

[PDN] is considered busy only when all of the [PDNs] are being used by your telephone or other telephones, and/or when your telephone is on any type of CO Line or [DN] call.

The Grand Tour

Buttons

The Grand Tour

Buttons

Figure 2 Multiple Directory Numbers Example

Feature Buttons

Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones. See Table 17 on page 115 for a list of all the possible feature buttons.

If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

If your telephone has not been programmed for a 6SHHG???'LDO button, you can substitute the ??????key in any of the procedures that appear in this guide.

The Grand Tour

LCD

LCD

In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. Alphanumeric messaging capability is also provided (see ???Messages, Memos, and Name Display??? on Page 87 ). All display functions occur automatically as call processing proceeds.

All LCD examples in this user guide are shown with Soft Keys turned OFF. If your telephone has Soft Keys turned ON, the displays may be different (e.g., the information on rows 1 and 2 is reversed), but they still enable you to follow the steps in this guide.

LCD Buttons

There are two sets of buttons available with the LCD, Control and Soft Key (see Figure 3). The Control buttons consist of the Mode, Page and Scroll functions, while the Soft Keys offer access to frequently-used features that appear as abbreviated prompts above the Control buttons.

Mode Page Scroll

Soft Key and Control Buttons

0622

Figure 3 LCD Buttons (with sample Soft Keys)

Both sets of buttons cannot be active at the same time.

???Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a call).

???Control buttons are active when the Soft Keys are turned off and/or the telephone is idle. (See Chapter 3 ??? LCD Operation for an explanation of how to use these buttons.)

The Grand Tour

LED Indicators

LED Indicators

Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button.

Line LEDs light red or green and flash at varying rates to indicate call status (see Table 3).

The Grand Tour

On-hook/Off-hook

On-hook/Off-hook

Some procedures in this user guide instruct you to perform a step while ???on-hook??? or ???off- hook.??? These terms refer to the position of the handset. ???Off-hook??? indicates that the handset should be lifted off of the telephone cradle. ???On-hook??? indicates that the handset should remain in the cradle and should not be lifted.

Volume Controls

Your telephone has a volume increase and decrease button for controlling speaker and handset volume levels.

You must hold down either button (9RO ???/9RO ???) for at least 1/8 second for any volume change to occur. If you continually hold down either button, the volume continually changes about every half second until the level limit is reached.You hear ring tone as long as you press a Volume button when your telephone is idle.

The method for changing feature volume varies. Some features can be adjusted using only the 9RO ???/9RO ??? (see Table 4) and others require additional buttons (see Table 5 on page 11).

The Grand Tour

Volume Controls

The Grand Tour

Volume Controls

This chapter lists all the digital telephone features in alphabetical order beginning on See Page 17. These features can be performed on 2000-series digital telephones equipped with or without LCDs. Features which require a telephone equipped with a speakerphone are noted.

Before You Begin

If you are a new user of the Strata DK digital telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference. You will also need to know if your telephone has tone or voice first signaling when you receive an internal call:

???Tone Signaling rings.

???Voice First Signaling does not ring; instead you hear a long tone, then the caller???s voice.

Each of these features are enabled in system programming and determine how you will make and answer calls on your telephone.

Features

Quick Reference

Ringing Line Preference

You have Ringing Line Preference, if you can answer a line ringing your station by lifting the handset or pressing 6SNU. You do not have Ringing Line Preference, if you have to press the button associated with the ringing call (flashing LED) to answer the call.

If your telephone does not have Automatic Line Selection, press the flashing [DN] or /LQH first, before using the handset or 6SNU.

Signaling

If you hear a long tone, followed by a caller???s voice, you have Voice First Signaling.

??? Talk in the direction of your telephone

...or answer the call as you normally would using either the handset or 6SNU.

If you hear successive ring tones, you have Tone First Signaling.

??? Lift the handset or press 6SNU.

Note You can change to the alternate signaling method when making a call on a call-by-call basis by pressing ??? after dialing an internal telephone number.

Quick Reference

The following is a quick reference chart for using your telephone???s standard features.

Making an Internal Call

Features

Quick Reference

Making an Outside Call

Making an Outside Call to an ISDN Trunk

1.Access an outside CO line

2.Dial the number.

Features

Quick Reference

On-Hook Dialing

1.Press 6SNU???(if you have Automatic line selection).

2.Access an outside line and dial a telephone number.

Features

Account Code Calls

Incoming Call Notification

Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, release, transfer, or place the call on hold, then answer the second call.

???Press 5HOHDVH???DQG???$QV

...or hold down the hookswitch for about one second.

Account Code Calls

Entered before or after a call, Account Codes (i.e., Forced, Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are recorded by the system and can, along with the details of the calls, be printed on a Station Message Detail Recording (SMDR) report.

Forced Account Codes (Verified/Non-Verified)

Some applications require you enter an Account Code, called a Forced Account Code, before dialing a telephone number.

If the system is set for Verified Account Codes, station users must enter specific codes when entering the Forced Account Code(s) or the call does not execute. Verified Account Codes are established in system programming or by designated stations.

??? To dial using a Forced Account Code Emergency Override of Forced Account Codes

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers:

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are usually optional. They can be entered after accessing a CO line or during a call, to keep track of the call for client billing purposes.

An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station. The code gives you access to telephone numbers outside your usual dialing area and must be entered prior to dialing the telephone number. As an example, if your station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account Code set in system programming.

If the system is set for Verified Account Codes, station users must enter specific codes when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report.

Features

Alarm Reset

??? To dial using a Voluntary Account Code

Alarm Reset

Your Strata DK system can be connected to a facility alarm system. All telephones produce a startling tone whenever this alarm is activated.

???To reset the alarm

???Press $ODUP???5HVHW.

Features

Alert Signaling

Alert Signaling

Alert Signaling enables you to send an alert sound to a predesignated (partner) station by pressing a single button. This feature is based on the ???buzz??? key, where, for example, a manager might alert his/her administrative assistant to enter the office.

You can have as many as four $OHUW???6LJQDO(s) to send or receive an Alert Signal to/from other telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or in the DND or Call Forward mode.

???To send an Alert Signal

???Press $OHUW???6LJQDO. An alert tone sounds at the designated station.

Attendant Console Calling

Up to four Attendant Consoles can be installed per system. There can be up to three ways to call the Attendant Console, depending upon system programming.

??? To call any attendant console

??? To call all consoles for an emergency

??? Press a [DN] + the The call rings the (PJU button on all attendant consoles. emergency access

code ????????????.

Features

Automatic Busy Redial (ABR)

Automatic Busy Redial (ABR)

After reaching a busy outside number, you can activate ABR so that the Strata DK system automatically redials the number at regular intervals. If the system redials an outside number that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all) lines in your system???depending on the telephone line type connected.

??? To activate ABR

3.The system redials, up to 15 times, every 30 or 60 seconds (depending on system programming).

Features

Automatic Callback (ACB)

???To cancel ABR

???Press $XWR???%XV\???5HGLDO

...or [DN] + ?????????.

Automatic Callback (ACB)

After reaching a busy/DND station, you can set ACB to have the system call you back when the called station becomes available. You can also set ACB to place you in a queue for an available CO line, if you reach a line group in which all lines are busy.

??? To set ACB

Features

Automatic Hold

???To cancel ACB (to busy or DND station)

???Press $XWR???&DOOEDFN or [DN] + ?????????.

Automatic Hold

Automatic Hold enables you to automatically place a call on hold by pressing another outside /LQH or a [DN] button???there is no need to press +ROG. You can also switch between calls without having to press +ROG. Your telephone must be programmed for this feature, otherwise existing calls drop if you do not press +ROG before answering or making another call.

???To use Automatic Hold

???While on a call, press another /LQH or [DN] to receive/originate a new call. The LED of the accessed line flashes (in-use). The first call is put on hold and the LED flashes (on- hold).

???To switch between calls

???Press /LQH or [DN] of the held call. The LED of the line just accessed flashes (in-use). The LED of the Line or [DN] placed on hold flashes (on-hold).

Features

BGM Over Telephone Speakers

BGM Over Telephone Speakers

BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can turn it ON/OFF for your individual station speaker.

???To enable/cancel BGM on your telephone speaker

???Press 7HO???6HW???0XVLF???to toggle BGM ON/OFF.

...or press a [DN] + ???????????? + 6SNU to turn BGM ON and press a [DN] + ???????????? + 6SNU to turn it OFF (ignore busy tone after dialing ???????????? and ????????????).

Call Forward

If your telephone has more than one [DN], you can assign Call Forward destinations for each [DN] on your telephone (up to one [PDN] and eight [PhDNs]. Each [DN] can be independently set for a different Call Forward feature. Call Forward must be set before the call is received and has priority over the Station Hunt feature.

To set call forward from a [PDN] or [PhDN]:

???You must set the call forward from your telephone.

???Your telephone must be programmed as the owner of the [PDN] or [PhDN].

Note If you hear a re-order tone when following any of the Call Forward steps, your telephone is not the owner of the [PDN]/[PhDN].

If Call Forward is set, the following calls to your station forward (except in Call Forward- External mode):

???Internal calls (Handsfree and OCA calls optionally may or may not)

???Auto Attendant calls

???CO lines calls that ring only your station

???Transferred CO line or station calls

CO lines that ring more than one station do not forward.

Features

Call Forward

Call Forward Modes

You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes:

???Call Forward???All Calls forwards all calls immediately; your telephone does not ring when called.

???Call Forward???Busy forwards calls immediately when your station, [PDN], or [PhDN] is busy or in the DND mode.

???On ???tone-first??? systems, if your [PDN] appears on more than one button on your telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called.

???On ???voice-first??? systems, Call Forward Busy forwards all calls any time your telephone is in use.

Note Call Forward-All Calls, Call Forward-Busy, Call Forward Busy-No Answer, and Call Forward-No Answer can be set with the touch of one button. See ???Feature Access Codes??? on Page 63 .

???Call Forward???No Answer forwards all calls to your station if you fail to answer within a designated time (set by you when you enable the feature). Your station can be

programmed to bypass Call Forward-No Answer when receiving Voice First (handsfree) calls. Callers can activate voice first or OCA by dialing ??? during their voice announcement.

???Call Forward???Busy/No Answer forwards all calls to your station immediately whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward/No Answer when receiving Voice First (handsfree) calls. Callers can activate ringing and Call Forward by dialing ??? during their voice announcement.

???On ???tone-first??? systems, if your [PDN] appears on more than one button on your telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called.

???On ???voice-first??? systems, Call Forward Busy forwards all calls any time your telephone is in use and/or any time all of your [PDNs] are in use by other telephones.

???Call Forward???Fixed forwards immediately to a station or voice mail device set in

system programming all internal, private or DID CO line calls to your station. Your station does not ring when called. Your station must be assigned with the &DOO???)RUZDUG???WR??? button in system programming to activate this feature.

Features

Call Forward

???Call Forward???External forwards new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assigned to your telephone do not call forward to external destinations. Internal calls and transferred calls to your [PDN] also do not forward to external destinations.

Only incoming calls over CO lines dedicated to immediately ring your [PDN], the private CO /LQH button, and/or DID line, call forward externally. Any of the other Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward- External.

Using Call Forward Buttons

If your telephone has been system programmed for a Call Forward button, you can use one of the following Call Forward buttons to set the feature for a [PDN]: &DOO???)UZG???$OO???&DOOV, &DOO??? )UZG???%XV\, &DOO???)UZG???1R???$QVZHU, &DOO???)UZG???%XV\???1$QV, &DOO???)RUZDUG??? ([WHUQDO, and &DOO???)RUZDUG???WR??????(Call Forward???Fixed feature).

Using Access Codes

If your telephone has not been programmed for Call Forward buttons or you are forwarding a [PhDN], you must use access codes to set the Call Forward feature.

LCD Telephones

Note The LCD examples shown in the following sections are identical to those on your telephone???s LCD. At times, the entries on the display will scroll off the LCD and only portions of the entries will remain.

Features

Call Forward

Call Forward???All Calls

???Press &DOO???)UZG???$OO???&DOOV + 6SNU

...or [PDN] + ???????????? + 6SNU.

Call Forward???Busy

Features

Call Forward

???To cancel a Call Forward???Busy

???Press &DOO???)UZG???%XV\ + 6SNU

...or [PDN] + ???????????? + 6SNU.

Call Forward???No Answer

???To cancel a Call Forward???No Answer

???Press &DOO???)UZG???1R???$QVZHU + 6SNU

...or [PDN] + ???????????? + 6SNU.

Features

Call Forward

Call Forward???Busy/No Answer

???To cancel a Call Forward???Busy/No Answer

???Press &DOO???)UZG???%XV\???1$QV + 6SNU

...or [PDN] + ???????????? + 6SNU.

Features

Call Forward

Call Forward???Fixed

???Press &DOO???)UZG???WR???. The LED lights steady red and all calls forward to a station [PDN] or voice mail device set in system programming.

...or press &DOO???)UZG???WR??? a second time to cancel the feature.

Call Forward???External

???Press &DOO???)UZG???([WHUQDO

...or [PDN] + ???????????? + 6SNU.

Features

Call Forward

Remote Destination Change

If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system.

??? To change the destination number

Features

Call Park Orbits

Call Park Orbits

The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station.

Once you have parked a call in an orbit, you can:

???Hang up and retrieve the parked call at a later time

???Originate another call

???Access a voice paging device to announce the parked call for pickup from another station If you park a call and it is not retrieved the following occurs:

???If your station is idle when the system Call Park recall timer expires, the parked call automatically recalls to your station.

???If your station is busy, the parked call camps-on.

If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD. To monitor the calls parked at your station, see ???Call Park Orbit List Display??? in Chapter 3 ??? LCD Operation .

??? To park a call

Features

Call Park and Page

Call Park and Page

You can use the Park feature in conjunction with the Page feature. This operation can be programmed on a 6SHHG???'LDO button for one-touch activation (See ???Feature Access Codes???

on Page 63.)

??? To park and page a call

Call Pickup

You can pick up a call that is ringing another station???s [PDN] or [PhDN], a call placed on hold at another station and other types of calls.

[DN] Pickup

Picks up ringing or held Directory Numbers.

??? Press [DN] + ???????????? + [PDN] or [PhDN] that you want to pick up.

Features

Call Pickup

Directed Call Pickup

This feature enables you to pick up calls ringing in, or calls held at other stations.

???To use directed call pickup

1.Press 'LUHFWHG??? The directed [PDN] is the Primary Directory Number of the

??? To pick up a ringing CO line in a tenant system

Group Pickup

Stations can be assigned in system programming to Pickup Groups. As many as 20 groups can be created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing stations that are in your group or in other groups. This feature does not pickup held calls. You may belong to more than one group. See your System Administrator for group assignments.

Calls Ringing Within Your Group

??? Press *URXS???3LFNXS???or a [DN] + ???????????????. You are connected to the call.

Calls Ringing to Other Groups

Page/Internal Call Pickup

This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order of occurrence. In some systems this feature can be applied to pickup All Call Page exclusively.

??? To pickup a page or internal call

Call Transfer with Camp-on

You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc. You cannot transfer (or camp-on) to a station???s [PDN] or [PhDn] if the station is in the DND mode, unless the station???s [PDN] or [PhDN] appears on other stations.

??? To transfer a call

3.If the station is idle, announce the call and hang up

Features

Call Waiting

Call Waiting

You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or Line LED flashes red (on-hold).

If a call is sent to your station when busy, and your station does not have a [DN] or /LQH button available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or transfer the existing call to answer the waiting call.

??? To answer a waiting call by placing the current call on-hold

Features

Conference Calls

??? To answer a waiting call by disconnecting or transferring the current call

Conference Calls

This feature enables you to add other parties to an existing call. (If you have an LCD telephone, you can use Soft Keys to make a conference call.) The following conferencing configurations are possible:

???up to two stations and two CO lines

???up to three stations and one CO line

???up to four stations

???To make a conference call

Features

Date/Time/Day Adjustment

4.Repeat the procedure to add other CO lines or [DNs], remembering not to try and exceed the allowed number.

Notes

???If you receive a busy tone or no answer, press &QI???7UQ to return to the original connection.

???The new station is not conferenced unless its user lifts the handset or presses a [DN] to answer.

Date/Time/Day Adjustment

This feature is performed from a designated station. See the System Administrator???s Guide for instructions.

Direct Inward System Access (DISA)

Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call in on CO lines programmed for DISA and dial a [DN] or outgoing CO line without going through an attendant or operator. See the System Administrator for this number.

DISA Calls - Internal

Features

Direct Inward System Access (DISA)

DISA Calls - External

Features

Direct Station Selection (DSS) Buttons (Hotline)

Direct Station Selection (DSS) Buttons (Hotline)

This optional feature enables you to use a '66 button to connect directly to another station???s [PDN]. The DSS LED shows the status (idle/busy) of the station and/or the station???s [PDN]. For example, a station???s DSS button LED shows busy (light steady red) when the station is:

???busy on a call on any button or is in the DND mode.

???idle but all appearances of the station???s [PDN] are in use by other stations.

???To connect directly to another station???s [PDN]

Do Not Disturb (DND)

If your station is in the DND mode, internal, external and transferred calls do not ring your station and OCA calls are denied. You can continue to make calls while in the DND mode.

If your [PDN] or [PhDN] appears on other stations, calls to your [PDN] or [PhDN] flash on your station and flash or ring the other stations. This enables your calls to be answered at the other stations (or yours), even while your station is in the DND mode.

Your ???alert partner??? telephone can override DND and signal your telephone by pressing $OHUW??? 6LJQDO. Telephones with DND Override can also call and mute ring your telephone.

???To activate/deactivate DND

???Press 'R???1RW???'LVWXUE. The LED lights steady red and DND mode is activated.

...or press it again to toggle the feature off.

Notes

???Calls forward from your station immediately while in the DND mode, if it is set for Call Forward-Busy or Call Forward-Busy/No Answer.

Features

Door Lock(s)

???If you press 'R???1RW???'LVWXUE while a call is ringing, the ringing stops. The LED continues to flash.

Door Lock(s)

Your telephone may have up to five 8QORFN???'RRU button(s), which enables you to unlock a door.

???To unlock a door

???Press 8QORFN???'RRU. The door unlocks for three or six seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked.

Features

Door Phone(s)

Door Phone(s)

Door phones can be used to call digital/electronic telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.

The number of possible door phones vary by Strata DK system, with up to 12 as the maximum for larger systems.

LCD telephones display the door phone ID when calls are made to/ from door phones (e.g., door phone 1A). The ID enables you to know the door phone [DN]. For example, door phone 1A corresponds to

Door Phone [DN] ????????????, 1B to ????????????, etc. Door phone IDs and the corresponding [DNs] are shown in Table 6.

??? To answer a door phone call

???To call/monitor a door phone

1.With the handset off- You hear dial tone and the LED flashes green (in-use). hook, press a [DN].

Features

DTMF Tone Dialing with * and #

DTMF Tone Dialing with * and #

You may have to send ??? and ??? DTMF tones to some devices or services, such as a voice mail

device or computer output service. DTMF tones are automatically enabled on stations with 6SHHG???'LDO. If you do not have 6SHHG???'LDO, you must first dial ???, ??? to enable these tones.

This feature disables the Speed Dial feature during the call. Speed Dial is restored when you complete the call or place it on hold.

???To output ??? and ??? DTMF tones on a telephone without a 6SHHG???'LDO???button

???While on an outside call, press ???, then ???. You can now output ??? and ???, DTMF tones, and digits ???~??? for the duration of the call. This procedure must be repeated on each call where you require such output.

Features

Emergency Ringdown/Hotline Service

Emergency Ringdown/Hotline Service

The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off-hook. Digital telephones cannot perform this feature, but they can receive Emergency Ringdown or Hotline Service from standard telephones.

Emergency Ringdown is used in healthcare facilities, where it is used to assist callers who may not be able to complete a call by dialing. An example of an incoming Emergency Ringdown call is shown on the

right. The calling [DN] and ???Ringdown??? displays whether soft keys are ON or OFF.

This same feature is also known as Hotline Service and is often used for telephones in hotel/ motel lobbies.

Group Listening

This feature enables you to set your telephone so that you and people near your telephone can hear the called party over the speaker, but the called party can not hear you. You can alternate between parties as long as the handset is off-hook.

???To activate group listening

???While off-hook on a call, hold down 6SNU. The Spkr LED lights red.

???To deactivate group listening

???Release 6SNU. The Spkr LED turns OFF. You can talk to the party through the handset.

Handsfree Answerback

You can talk back to internal or incoming Tie Line calls without lifting the handset.

??? To receive a handsfree internal call

Features

Handsfree Monitoring

Notes

???A [DN] must be pressed (or the handset must be taken off-hook) to actually answer the call. This is necessary before transferring or placing an internal call on hold.

???You can press 9RO ??? or 9RO ??? to control the volume of the Handsfree Answerback caller???s voice and ring tone. See Chapter 1???The Grand Tour for more information on volume control.

Handsfree Monitoring

Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from having to hold the handset to your ear until the outside party returns to the call, enabling you to take care of other tasks in the meantime.

??? To use handsfree monitoring

Features

ISDN Outgoing Calling

ISDN Outgoing Calling

This feature enables you to make outgoing call using an Integrated Services Digital Network (ISDN) trunk, provided that you are connected to a Strata DK424, DK40i, or DK40 system with Release 4.0, or higher, and that you subscribe to ISDN lines. ISDN trunks offer faster call connection setup, and they also provide more connection circuits.

Making an ISDN outgoing call will either be handled automatically with a timer or by you initiating the ISDN ???Start??? sequence. The method depends on your system???s programming. See your System Administrator to determine the method.

???To make an outgoing call to an ISDN trunk

1.Access an outside CO line

2.Dial the number.

Subaddress

Subaddress digits may be required for dialing another department, or to send a call to equipment, such as a printer. If you need to enter subaddress digits, follow these instructions:

???To make an outgoing call with a subaddress to an ISDN trunk

1.Access an outside CO line

2.Dial the number.

Features

Message Waiting

Message Waiting

If you call a busy station [DN] or its user does not answer, you can leave a message waiting indication at the station. The Msg LED at the called station flashes and the user can call you back by pressing the 0VJ button with the flashing LED. (Voice mail devices, as well as people, can leave message waiting indications.)

All telephones have a standard (fixed) 0VJ button/LED for receiving/retrieving messages left by callers that called the station???s [PDN]. Telephones that own [PhDNs] can also have up to four additional (flexible) message waiting [PhDN/MW] buttons/LEDs for receiving/retrieving messages left by callers that called the respective [PhDNs]. To use the [PhDN] message waiting feature, your telephone needs to have [PhDN/MWs].

Up to four message waiting indications and LCD messages can be left at each [DN] or [PhDN] at one time. The fourth message and one of the LEDs is reserved for the Message Center.

Message Waiting Light on [PDN]

??? To answer a Msg light

Message Waiting Light on [PhDN/MW]

??? To respond to [PhDN/MW]

Features

Microphone Cut-Off

Message Waiting Light on Another Telephone

??? To set a message waiting light on another telephone

???To cancel a message light set on another station

???Press [DN] and dial ????????? plus the [PDN] or [PhDN] that has the message light set.

Microphone Cut-Off

This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and

the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone works. The 0LFURSKQ???&XW???RII

functions on Handsfree Answerback and speaker OCA calls for privacy.

???To turn the microphone ON/OFF

???Press 0LFURSKQ???&XW???RII to toggle between ON/OFF.

Features

Off-hook Call Announce (OCA)

Off-hook Call Announce (OCA)

This feature enables you to call and speak through either the handset or the speaker of an off- hook, busy digital telephone. The called station must be set in system programming for this feature to work.

The calling station can be set in system programming for OCA to occur automatically when calling a busy-off-hook station or by dialing an access code after receiving busy tone. Automatic OCA only functions on Voice First Signaling systems. The following procedure covers both calling options.

???Handset Off-hook Call Announce (HS-OCA) ??? lets callers make an announcement through the handset (or headset). No special hardware is required.

???Speaker Off-hook Call Announce (SP-OCA) ??? lets callers make an announcement through the speaker of an off-hook, busy digital phone. The called telephone must be equipped with optional hardware.

When you receive an HS-OCA call while you are on another call, you hear a short warning tone (optional), followed by an announcement. You are the only one who hears the tone/announcement. The station

[210] sending the HS-OCA is displayed on your LCD. Stations in the DND mode cannot receive OCA calls unless the calling station is programmed for DND Override.

While on a speaker OCA call, 0LF and 0LFURSKQ???&XW???RII can be used to prevent an OCA caller from listening to your conversation with the original party (see ???Microphone Cut-Off??? on Page 50).

???To make an OCA call (Voice First Signaling)

???Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing and can talk to the station (Automatic OCA).

HS-OCA

???To answer an HS-OCA talkback call

???Press and hold 0LF This puts the original party on hold and you are connected to

???To disconnect an HS-OCA call to your station

???Press 6SNU. The HS-OCA call disconnects.

SP-OCA

???To answer an SP-OCA call

???Speak toward the microphone of your phone. You may want to hold your hand over the handset mouth piece to prevent the other party from hearing you.

???To disconnect an SP-OCA call to your station

???Press 6SNU. The SP-OCA call made to your station disconnects.

Features

Override Calls

Override Calls

The available override features are:

???Busy Override (BOV) ??? enables you to send a muted ring tone to a busy station to indicate that a call is waiting. The BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.

OCA is possible to DND stations from stations that are programmed for Do Not Disturb Override.

???Executive Override ??? enables you to enter an established conversation. Your phone can also be programmed to block Executive Override from other phones. The 3ULYDF\???RQ??? /LQH does not block this feature.

???Privacy Override ??? enables you to enter an established call on a private common CO /LQH button; it will not operate on common [DNs] which are always private. (See ???Conference Calls??? which allow up to four parties to talk on a [DN] button.)

Up to two station users can enter an existing CO line-to-station call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is

already connected to the CO line is in the Privacy Release mode. Station users with 3ULYDF\???5HOHDVH can allow stations to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override.

Privacy Override is blocked by DND.

???Toll Restriction Override ??? Stations can be individually restricted from making toll calls. Each station can be allowed or denied specific area and office codes, long distance information calls, international calls and/or operator-assisted calls. You can completely override Toll Restriction at selected stations or you can change the station???s Toll Restriction class. The station resumes its normal class at the conclusion of the call.

Features

Override Calls

Busy Override

Do Not Disturb Override

Executive Override

Features

Override Calls

Privacy Override

Toll Restriction Override

Features

Page Announcements

Page Announcements

Station users can make page announcements to telephones and external speakers.

??? To make a page announcement

All Call Page

You can make an All Call Page to digital/electronic telephones assigned to the ???All Call Page Group.??? Stations are assigned to the ???All Call Page Group??? in system programming.

???To make an All Call Page

1.With the handset off- The $OO???&DOO???3DJH button pages ???All Call Page??? telephones hook, press $OO???&DOO??? but does not access external page speakers.

3DJH

2.Make your announcement in a normal voice level and repeat it.

3.Hang up.

Features

Privacy On-Line

Privacy On-Line

With this feature, you can block those with Privacy Override from entering your CO line. The button does not block Busy or Executive Override.

???To set/cancel privacy

???Press 3ULYDF\???RQ???/LQH to set privacy. The LED lights steady red. Others are blocked from entering your CO line calls when they press a common CO line button.

...or press 3ULYDF\???RQ???/LQH again to cancel the feature. The LED turns OFF.

Privacy Release

This feature enables others to enter your call on a common CO line just by pressing /LQH on their telephone. It only works on common CO lines (i.e., CO lines which appear on more than one telephone). Privacy Release cannot be used on single appearing CO lines or multiple [DN] buttons. Calls on common [DNs] are always private and cannot be accessed by more than one telephone.

Similar to conference calls, up to three stations can be connected to a CO line.

??? To use Privacy Release

Features

Release and Answer

Release and Answer

This feature enables you to automatically disconnect or transfer an active call and answer a new call using a button, instead of a hookswitch. When you receive the new call, the LED flashes red and you hear a muted, Busy Override or Camp-on busy tone.

??? To release an active call and answer an incoming call

Saved Number Redial

This feature enables you to store a dialed telephone or station number, then redial that number with the touch of a button.

???To save a telephone number

???While on a call that you dialed (busy, talking, or ringing), press 6DYH???/DVW???1XPEHU.

???To call a saved telephone number

???Access a [DN] or CO line, then press 6DYH???/DVW???1XPEHU. The system automatically dials the ???saved??? number.

Features

Speakerphone

Speakerphone

All digital telephone users can answer internal calls handsfree (on-hook), but only users with a speakerphone can make and receive calls without lifting the handset. Any digital telephone model with an ???S??? in the model name is equipped with a speakerphone.

???To change from speakerphone to handset

???Lift the handset.

???To change from handset to speakerphone

1.While on a call, press and hold 6SNU.

2.Return the handset on-hook.

3.Release 6SNU.

???To make a call (on-hook dialing)

1.With the handset on- You hear dial tone and the Line or [DN] LED flashes green (in-

4.Press 6SNU to disconnect the call.

???To answer an incoming call using speakerphone

1.With the handset on- The Line or [DN] LED flashes green (in-use) and you are

hook, press the /LQH connected to the call. or [DN] with the

flashing LED.

Features

Speed Dial

2.Speak at a normal voice level toward the telephone.

3.Press 6SNU to disconnect the call.

Speed Dial

Speed Dial enables you to call a telephone number with a brief access code. There are two types of Speed Dial numbers:

???Station ??? assigned by individual station users to their own station and can only be dialed from the station that assigns it.

???System ??? only assigned from attendant consoles or a designated station (typically the System Administrator???s station), and can be used by other stations. (See System Administrator User Guide for storing instructions.)

Important! If you do not perform the following procedures within a specified time (set in system programming for either one or three minutes) when storing speed dial numbers, the operation times out and your telephone returns to idle mode.

???To store/replace a telephone number on a Station Speed Dial button

1.With the handset on- hook, press 5HGLDO.

2.Press the 6' you 6' buttons are assigned in system programming. wish to store the

telephone number on.

...or 6SHHG???'LDO and enter the code that you want to store the telephone number in. See Table 15 on page 111 for codes.

3.Enter the telephone number (max. 20 digits).

Features

Speed Dial

To store longer dialing strings, see ???Speed Dial Number Linking??? on Page 65 .

To insert a pause or flash signal in the number, see ???Speed Dial Pause and Flash Storage??? on Page 64 .

???To clear a telephone number on a Station Speed Dial button

???Repeat the previous procedure on See Page 60, skipping Step 3.

???To program one-touch telephone number dialing

???Repeat the previous procedure on See Page 60, except for Step 3. For Step 3, press [PDN] + CO line access code before the telephone number. See ???CO Line Access Codes??? on page 109.

???To make a call using a Speed Dial button or access code

1.Lift the handset.

2.Access a CO line (if necessary).

If your 6' button has been programmed to automatically do this, skip this step.

Features

Speed Dial???Advanced Features

Speed Dial???Advanced Features

Feature Access Codes

You can program 6'???(Speed Dial) buttons with feature access codes for a single feature or a

sequence of features as long as the keyed dial pad characters do not exceed 20 digits. To determine how many digits you have, count 2 digits for &QI???7UQ, [PDN] and +ROG feature

buttons and 1 digit for all other dial pad characters.

See Table 7 for a list of feature access codes.Your System Administrator can tell you which features can be programmed on your telephone.

???To store a feature onto a 6' button

???5HGLDO???+ 6' + Feature Access Code + 5HGLDO.

???See Table 7 for Feature Access code sequences.

???6' = the speed dial button the feature is stored on.

???To store a feature onto a code

???5HGLDO???+ 6SHHG???'LDO + Speed Dial Access Code + Feature Access Code + 5HGLDO.

Important!

???Do not lift the handset.

???If you do not enter the entire sequence within a specified time (set in system programming for either one or three minutes), the operation times out and your telephone returns to idle mode.

???If your telephone does not have a 6SHHG???'LDO, press ??? ?????? instead of Speed Dial, and enter ?????? instead of ??? in all feature sequences

???[PDNs] can be stored in speed dial sequences but [PhDNs] and [SDNs] cannot.

Features

Speed Dial???Advanced Features

1.These codes can be used during a CO line call.

2.Background music speakers can only be turned ON/OFF from Station 200.

3.XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones 900~919, or [PDN] on which the call should be parked. Only use 999 with LCD telephones.

4.This feature will hold an existing call when the button is pressed. If the button is pressed when not on a call, pickup or page will still be accessed. These codes can be used during a CO line call.

5.After pressing the feature button, the user dials the line number (01~99) to pickup the line.

6.After pressing the feature number, the user dials the line number (100~200) to pickup the line.

Speed Dial Pause and Flash Storage

Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone delay requires a pause at the beginning of a Speed Dial number).

Features

Speed Dial???Advanced Features

Speed Dial Number Linking

You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of the optional buttons associated with these codes. This enables up to 36 digits to be stored under one Station Speed Dial button or code.

The number directly stored in the System Speed Dial number dials out first, then the number linked to it. Typically, a company???s special carrier access telephone numbers are stored as part of the digit string.

Note A designated station can be used to link System Speed Dial codes. See the System Administrator???s User Guide.

Important! Before linking Speed Dial Numbers, make sure the System Administrator has stored the desired number in the System Speed Dial you plan on using.

???To link station/system speed dial numbers

1.Press 5HGLDO.

2.Press 6'

...or 6SHHG???'LDO + a Station Speed Dial Access Code. (See Table 16 on page 112.)

3.Press 6SHHG???'LDO.

4.Enter the System Speed Dial Access Code to which the number will be linked. (See Table 16 on page 112.)

5.Enter the telephone number to be stored (max. 16 digits).

Features

Speed Dial???Advanced Features

Linked Speed Dial Example

The System Administrator can store a CO line access code plus international long distance dialing codes in System Speed Dial locations (See Table 16 on page 112). You link the System Speed Dial code to a telephone number stored in any Station Speed Dial location on your station.

System Administrator

Stores the CO line access code and the international dialing sequence (9011813) in the System Speed Dial location *690 from the administrator station.

??? Press 5HGLDO + 6SHHG???'LDO + ????????? + [PDN] + ????????????????????? + 5HGLDO.

Note When you press [PDN], the letter ???I??? (Intercom) is displayed on your LCD. It is the [PDN] that is used to automatically access internal dial tone before dialing the remaining numbers in the Speed Dial sequence (in our example that number is 9011813).

where:

????????? ??? System Speed Dial Code that is linked.

??? ??? CO line access code.

????????? ??? international area code.

?????? ??? country code (example: Japan)

??? ??? city code (example: Tokyo)

Station User

Stores the System Speed Dial information on Speed Dial Code 10.

??? Press 5HGLDO + 6SHHG???'LDO +?????? + 6SHHG???'LDO + ????????????????????????????????? + 5HGLDO.

where:

?????? ??? Station Speed Dial Code.

????????? ??? System Speed Dial Code being linked to Speed Dial Code 10.

??????????????????????????? ??? local Tokyo telephone number.

???To use the new link

???From your station, press the 6'???(??????) button or 6SHHG???'LDO???+ ??????. Your telephone automatically dials ??? to access a CO line, then the international dialing sequence code plus the local telephone number.

Features

Timed Reminders

Chain Dialing Speed Dial Numbers

You can call two or more Speed Dial numbers during one call. This enables you to add additional parties (conference calls) to your conversation with Speed Dialing. It also allows dialing of a stored code, such as a credit card number, to send to a far-end computer.

???To chain dial Speed Dial numbers

1.Access a CO line.

(See Table 12 on page 109 for CO Line Access Codes.)

2.Press 6SHHG???'LDO???and dial the Speed Dial code for the telephone number to be dialed. (See Table 15 on page 111 for Speed Dial Codes.)

3.To dial another telephone number, press &QI and repeat Steps 1 and 2.

Timed Reminders

You can set five separate reminders at your station. At the time (hour and minute) set by you, your telephone beeps. If your phone has an LCD, the message is also displayed. You can set the reminder to occur once or on a daily basis.

??? To set a timed reminder

Features

Timed Reminders

6.To cancel the beeping/message

prior to 30 seconds, press 0RGH + ??? or take the phone off- hook.

???To cancel a Timed Reminder

Features

Tone/Pulse Dialing

Tone/Pulse Dialing

With some older Central Offices, you may have to make calls on CO lines that are programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order to access remote equipment (such as an answering machine) requiring DTMF tones.

With ISDN calls, when 7RQH???'LDO???6HOHFW is pressed, all of the digits entered after that point will be sent with DTMF tones.

??? To change Tone Dialing

Two (Tandem) CO Line Connection

[DN] Button

This feature enables a station user to connect two CO lines, then drop out of the conversation.

??? To connect two outside lines (using a [DN] button)

2.Dial a CO line access code and then the outside telephone number.

Features

Two (Tandem) CO Line Connection

CO Buttons

This feature allows a station user to connect two CO lines, then drop out of the conversation. On some systems, both CO /LQH buttons (or 3RROHG???/LQH???*US buttons) must appear on your

telephone to allow Tandem connections to be established from your telephone.

??? To connect two outside lines (using a /LQH button)

Features

Two (Tandem) CO Line Connection

Features

Voice Mail Integration

Supervision

??? To supervise a tandem call and release it

Voice Mail Integration

This section explains how to program your telephone for Call Forward and retrieve messages when using a Toshiba Voice Mail System with your Strata DK system. Refer to the appropriate Toshiba Voice Mail User Guide for more information:

???Stratagy Voice Processing User Guide

???Toshiba VP User Guide

Message Mailbox

To direct forwarded calls to your mailbox???your personal storage space for voice messages??? and to ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification (ID) code. You need to store the ID code only once. Then whenever your station is call forwarded to voice mail, the VM ID code is automatically sent to the voice mail unit to direct the call to your mailbox.

Your [PDN] and up to four [PhDNs] can be independently Call Forwarded from your telephone to either a unique (or the same) mailbox number. Telephones must be programmed as the owners of a [PhDN] to be able to call forward the [PhDN] to a voice mailbox number.

Features

Voice Mail Integration

??? To assign a voice mail message mailbox number

Note This procedure is required for the initial storage of VM ID code to the Toshiba Voice Mail system. Once programmed, these digits remain in memory until changed. To change the code, repeat this procedure.

??? Press [DN] + ???????????? + 5HGLDO.

Message Retrieval

You can program a flashing 06* or [PhDN/MW] to automatically retrieve your voice mail messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is required only once. It remains in memory unless cancelled or changed.

??? To assign the message retrieval sequence

657 ID CODE SET

???To retrieve messages with 0VJ or [PhDN/MW] button

???Press 0VJ [PhDN/MW] button with flashing LED.

???To cancel automatic retrieval

???Press [DN] + ???????????? + 5HGLDO.

Multiple Message Retrieval (LCD Telephones)

Features

Voice Mail Integration

Call Forward to Voice Systems

By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are automatically connected to your voice mailbox.

Note &DOO???)RUZDUG buttons can only be used to Call Forward [PDNs]; access codes can be used to Call Forward [PDNs] or [PhDNs].

??? To forward calls to voice mail

Features

Voice Mail Integration

This chapter covers the LCD, its buttons and displays. Special features available only with the LCD are described in detail and step-by-step instructions on using them are given. (For digital telephone standard features, see Chapter 2 ??? Features .)

Control Buttons

The 0RGH, 3DJH and 6FUROO buttons are active when Soft Keys are turned off or your telephone is idle. Table 8 lists button functions.

LCD Operation

Control Buttons

LCD Operation

Soft Keys

Exit from any Mode

1. Press 0RGH.

MODE NO. ?

JUNE 03 TUE 03:54

Soft Keys

The Soft Key feature provides a quick-and-easy way to access frequently-used features during

a call. When Soft Keys are on, they replace the Mode, Page, and Scroll functions. When your telephone is idle, Soft Keys do not display and the 0RGH, 3DJH, and 6FUROO keys operate as

LCD control buttons.

If the Soft Key feature is activated at your station, you can still access features with feature buttons (fixed or flexible) or with access codes. Your telephone may already come with the Soft Keys activated.

???To turn Soft Keys ON

1.Make sure that your telephone is idle and the handset on-hook.

???To turn Soft Keys OFF

1.Make sure that your telephone is idle and the handset on-hook.

LCD Operation

Soft Keys

If the Soft Key feature is activated at your station, incoming call information does not display on your LCD while your station is busy. To display this information, you must either disconnect the existing call or place it on hold.

How to Use Soft Keys

This section provides an example of how to use Soft Keys to make a Conference call by adding a station to an outside call. See ???Soft Key Prompts??? on Page 82 for a list of features that can be accessed with Soft Keys.

LCD Operation

Soft Keys

LCD Operation

Soft Keys

Soft Key Prompts

Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD.

LCD Operation

Busy Lamp Field (BLF) Display

Busy Lamp Field (BLF) Display

This feature displays when a station is busy or ringing on any type of [DN] or CO line. If all or a telephone???s [PDNs] are in use on another telephone(s), the telephone shows busy on the BLF, even though it may be idle. If a telephone is in the DND mode, the telephone BLF appearance displays busy.

Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a total of 20 for the LCD. Pressing 3DJH scrolls the display. The BLF mode stops all other displays from appearing on your telephone???s LCD.

??? To display the BLF

LCD Operation

Caller ID/ANI/DNIS Information Mode

Caller ID/ANI/DNIS Information Mode

Automatic Number Identification (ANI) information cannot co-exist on the same telephone LCD with Dialed Number Identification Service (DNIS) information. If your system is programmed to receive both ANI and DNIS information on incoming calls, press 3DJH while the call is ringing to alternate between DNIS and ANI/Caller ID LCD displays. After you answer the call, you can not alternate between displays.

DNIS

Incoming DNIS telephone numbers can be correlated in the system database with assigned DNIS names. These names, up to 16 alphanumeric characters, display on your telephone???s LCD, enabling incoming calls to be instantly identified and appropriately answered. Table 10 shows DNIS samples.

ANI/Caller ID

If your telephone is programmed to receive Caller ID names and numbers, the calling party???s name displays. Table 10 shows ANI samples. If Caller ID was activated, then the caller???s name and/or number would appear on the first line.

??? To display the number while the call is ringing

???To activate the Caller ID/ANI or DNIS display mode

???Press 0RGH + ??????. (The system default is ON.)

???To deactivate the Caller ID/ANI or DNIS display mode

???Press 0RGH + ??????.

LCD Operation

Call Park Orbit List Display

*Caller ID numbers do not display CN: before the number, whereas ANI does.

Call Park Orbit List Display

This feature enables you to monitor (view) the calls that are parked at your station.

LCD Operation

Retrieve and Auto Dial Lost Calls

Retrieve and Auto Dial Lost Calls

The system automatically saves the numbers for all calls that ring at your telephone, but are unanswered (lost calls). This feature enables you to view the stored information, view the time and date, delete the information without returning the call, and/or Auto Dial the saved numbers.

??? To view lost calls

??? To delete lost call

LCD Operation

Messages, Memos, and Name Display

Messages, Memos, and Name Display

You can write or edit a station message (10~19), ???fill in the blanks??? of system messages 62~64, enter a name/title that will display when other stations call your station (see ???Name/ Number Display??? on Page 98 ), or enter a Speed Dial (see ???Speed Dial Memos??? on Page 96 ) or Timed Reminder memo (see ???Timed Reminders??? on Page 67 ). System messages 65~99, if available, are written by the System Administrator and cannot be edited by the user.

LCD Operation

Messages, Memos, and Name Display

??? To enter LCD characters

LCD Operation

Messages

Messages

There are three basic LCD message functions:

???Advisory messaging enables you to store an informative message for LCD telephones that call your phone.

???Silent messaging enables you to write a message that you can send to busy LCD telephones. Silent messaging lets you communicate visually to someone who is occupied on the telephone.

???Notifications enable you to send your station number and message indication to another LCD station. Responding to the message, the called station receives your message.

LCD Operation

Messages

System Messages 60~64

System messages 60~64 are standard messages. You can ???fill in the blanks??? of messages 62~64 (see below). Example: Message 64 can be edited to read RETURN ON JAN. 4. Callers with LCD phones will see that message when they call your number.

60OUT TO LUNCH

61IN A MEETING

62CALL _____________

63BACK AT __________

64RETURN ON________

System Messages 65~99

System messages 65~99 can only be programmed or permanently changed at the Administrator???s telephone. Any messages programmed at Administrator???s telephone remain in memory until canceled from Administrator???s telephone or until the system is reinitialized.

Station Messages

You can create up to 10 station messages (10~19). Once entered, a message can never be deleted; only overwritten. This is a station option that is enabled in system programming.

??? To enter/store a station message

LCD Operation

Messages

4.Repeat Steps 1~3 for any additional messages you want to store.

5.Press /&'???0VJ??? The message displays on your LCD an Advisory Message (see

LCD Operation

Messages

???To cancel an advisory message that has been set at your station

???Press /&'???0VJ???6HOHFW

...or [PDN] + ????????????+ 6SNU.

The LED goes out. If a station message was sent, this procedure does not erase it.

???To set a advisory station message for a remote station

LCD Operation

Messages

Message Notifications

With an LCD telephone, you can set short messages (up to 32 characters) that display to callers with LCD telephones.

Any station can record a message; however, only stations with an LCD are able to see the stored messages. Stations that do not use Soft Keys (Soft Keys Off: 0RGH???+?????????) can send

messages ???live??? to other LCD station users.

Notification Station Messaging

Your station number and a message indication can be sent to another LCD station. When that station responds, it will receive the message. Soft Keys must be OFF at the sending station for this feature to operate.

??? To set a notification station message

SENT 204

Your station

LCD Operation

Messages

???To receive a notification station message

???Press 0VJ when your telephone Msg LED is flashing.

???To cancel the message from the telephone that set the message

??? Press [PDN] and dial XXX is the [PDN] of the telephone that has the message set.

?????????;;;.

Group Notification Station Messaging

This feature enables a station to set a Called Station Message for a group of stations.

??? To set a notification station message for another station or group of stations

LCD Operation

Messages

???To receive a notification message

???Press 0VJ.

???To cancel the message from the telephone that set the message

???Press [PDN] and dial ?????????;;;, where XXX is the [PDN] of the telephone that set the message.

Silent Messaging (Busy Station)

An audible tone and an LCD message can be sent to an LCD station that is busy. The busy station can return a message to the calling station???s LCD. The two stations may continue this procedure to carry on a ???silent??? conversation. Soft Keys must be OFF ( 0RGH + ?????????) at the sending and receiving stations for this feature to operate.

??? To send a message to a busy station

LCD Operation

Memos

??? To return to a busy station message after receiving a busy station message

Memos

Speed Dial Memos

You can store names (12 characters max.) for each of 40 station speed dial numbers. The memo pad of names can be scrolled to select the appropriate party. The station must be enabled via system programming for LCD message memory.

??? To program Speed Dial names and numbers

7.Press 5HGLDO to record data in memory.

???To display the Speed Dial number and memo

???Press 0RGH + ???;a;, where X~X is the speed dial number to be displayed.

???To dial a Speed Dial number

1.When your phone is idle, press 0RGH + ???.

2.Enter Station Speed

LCD Operation

Name/Number Display

4.Press 6FUROO to display any remaining digits.

Timed Reminders

See ???Timed Reminders??? on Page 67 .

Name/Number Display

This feature enables you to enter a name/title, telephone number, location, etc. in system memory. This name/title (e.g., LOBBY) displays on your station???s LCD while it is idle, and on other stations??? LCDs when you call them or they call you.

Name display information for non-LCD telephones or voice mail/auto attendant devices may be entered by the System Administrator for display on other stations??? LCDs when called.

When this feature is set, your Name/Number displays during direct, forwarded, and hunted calls. On override or OCA calls, it does not display.

??? To enter name/number information

LCD Operation

Name/Number Display

LCD Operation

Name/Number Display

??? To erase name/number display

This chapter provides an equipment overview of the following two optional units and describes the features buttons and their associated LEDs.

???Digital Add-on Module (DADM) ??? add 20 feature buttons to 2000-series digital telephones. Up to two DADMs can be connected to a telephone.

???Direct Station Selection (DSS) Consoles ??? available for system operators who do not have an attendant console. (See ???DSS Console??? on Page 103 .)

DADM

The DADM, model DADM2020, is shown in Figure 4 on Page 102. The buttons can be programmed for [DSS], CO line access, and Station or System Speed Dial. Directory Numbers or other functions cannot be assigned to DADMs.

Each [DSS] and /LQH button has an LED that provides a status of the CO line or station assigned to it.

???The [DSS] LED flashes green when the station equipped with an DADM is calling or transferring an outside call to a station. (If calling a station, the LED turns steady red when the called station answers; if transferring to a station, the LED turns steady red when you hang up to complete the transfer.) The DSS LED is steady red whenever the station associated with the DSS is ringing, busy, or in the DND mode.

???A Line (CO) LED is green when the CO line is in use by the DADM console user. It is red if it is in use by another telephone user.

Add-on Module/DSS Console

DADM

Add-on Module/DSS Console

DSS Console

DSS Console

The DSS console operates alongside of a digital telephone to provide the telephone with 60 additional feature buttons. The buttons can be programmed for [DSS], CO line access, All Call Page, Night Transfer, and Station or System Speed Dial. This guide applies to the DSS Console models DDSS2060 (see Figure 5), DDSS1060, and HDSS6560.

LEDs on the DDSS2060 and DDSS1060 models light or flash red or green, and LEDs on the HDSS6560 model light or flash red. For the DDSS2060 and DDSS1060 models, the Line (CO) and [DSS] LEDs act in the same manner as on the DADM; other feature button LEDs on both of these models will be red when activated.

Notes

2039

Figure 5 Example Button Assignments (DDSS2060 shown)

Add-on Module/DSS Console

[DSS] Button

[DSS] Button

The Direct Station Select [DSS] button can appear on both the DADM and DSS Console. Each DSS button is associated with a particular station in your telephone system. It can be used to transfer an outside call to the associated station or to make a direct call to the associated station. The [DSS] LED lights steady red when the station associated with the [DSS] is ringing, busy on a call, or in the DND mode; or when the associated station is idle, but all appearances of the station???s [PDN] are busy or in-use by other stations. [DSS] buttons cannot call station [PhDNs], Distributed Hunt Group [DNs], or ACD Groups.

Features

The LED color indications described in these feature descriptions apply specifically to the DADM and DSS Console models DDSS2060 and DDSS1060. Flash conditions described here apply to all DSS console models and the DADM.

Calling a Station

To call a station???s [PDN] from either a DSS console or a DADM, press the [DSS] associated with the station. A station call with a [DSS] can be made on-hook or off-hook, and with Voice First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone.

[DSS] LEDs indicate whether the associated station is idle or busy. The LED is steady red if the station is busy or ringing, and is not lit if idle. If all the station???s PDN buttons are being used by other stations, the DSS LED of the station is lit steady red, but the station may be idle. If the station is in the DND mode, its DSS LED lights steady red.

Transfer to an Idle Station

You can transfer internal or outside calls to an idle station from either a DSS console or a DADM.

??? To transfer a call to an idle station

Add-on Module/DSS Console

Features

Call Transfer with Camp-on

You can transfer a call to a busy station from either a DSS console or an DADM. Use the [DSS] to transfer the call, even though the [DSS] LED associated with the station you are ???transferring to??? is red.

??? To transfer call to a busy station

Add-on Module/DSS Console

Features

Call Answering (CO Line)

If your DADM or DSS console is equipped with a /LQH button, you can answer CO line calls from the DADM or DSS console as you would from a digital telephone. See Chapter 2 ??? Features for detailed information.

???To answer an incoming CO Line call to a DADM or DSS Console

???Press the flashing /LQH.

Speed Dial

Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can be programmed to dial telephone numbers or to access features. 6' buttons on either the DADM or DSS console function like 6' buttons on digital telephones. See Chapter 2 ??? Features for information.

Paging

You can make an announcement page to a group of station telephone speakers selected in system programming with $OO???&DOO???3DJH on the DSS console. 6' (if programmed) on either

the DSS console or the DADM can be used for page announcements. See ???All Call Page??? on page 56.

Call Forward Override ([DSS] Override)

Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually the console???s telephone is the unit activated to perform this function. Among other applications, this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office.

Important! DSS buttons on DADMs cannot override Call Forward.

??? To override call forward with the console???s associated telephone

Add-on Module/DSS Console

Features

???To override call forward with your DSS Console

???Press the station [DSS] set for call forward.

Night Transfer

You can use the DSS console to make the system ring different telephones for incoming calls during different times of the day. For further details, refer to the Strata DK System Administrator???s User Guide.

???To enable/disable night transfer

???Press 1LJKW???7UDQVIHU to toggle night transfer ON/OFF.

Add-on Module/DSS Console

Features

This appendix contains access codes for outside Speed Dial numbers, CO lines, Paging Group and Paging Zone Codes.

CO Line Access Codes

CO lines are used when you dial an outside number. If your telephone does not have a &2 or /LQH button, you can enter the appropriate code listed in Table 12 to access an outside line.

You can also store the code on a Speed Dial (6') button for one-touch access. If you are

storing a CO line access code onto a Speed Dial code, enter ?????? before the CO access code (e.g., to store code ????????????, enter ??????????????????).

In some systems, ??? is used as a general group code or to access Least Cost Routing (LCR). System users are required to dial ??? in order to access an outside line. If you press ??? in a system programmed with LCR, you may not hear internal dial tone, depending on system programming.

See your System Administrator for the code which applies to your telephone.

???To access a line

???Press [PDN] + CO Line Access Code

Add-on Module/DSS Console

Feature Access Codes

Notes

?????????accesses LCR or a general line group.

????????????a????????? accesses line groups 1~16, respectively.

??????????????????a??????????????? accesses individual lines 1~200, respectively.

Feature Access Codes

See Table 7 on page 63.

Paging Access Codes

Your telephone can be assigned to page group(s). Telephones can be a member of more than one group and each group can have as many as 120 stations. Station users can access each group separately by dialing an access code (Tables 13~14).

???To enter a paging group access code

???Press [PDN] + Access Code

Add-on Module/DSS Console

Speed Dial Access Codes

Speed Dial Access Codes

The number of station and system speed dial numbers available to you depends on the size of your company???s telephone system. Check with your System Administrator to find out which codes apply to your system.

Once you store a telephone number on any of the codes listed below, you can dial the number by entering the code, such as ????????? or 6SHHG???'LDO + ??????.

Add-on Module/DSS Console

Speed Dial Access Codes

Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system.Your telephone may have access to one or more of the enhanced Centrex features listed below:

Flexible Directory Numbering

A station???s [PDN] can be three or four digits. It is, therefore, possible to match a station???s [PDN] and Centrex line extension number. Dial the entire station number when indicated.

Note Some access code numbers may have been changed to avoid system numbering plan conflicts.

Centrex Feature Buttons

You can access some Centrex features by pressing a preprogrammed flexible button on your telephone, instead of dialing a Centrex access code. The Centrex access code, including the necessary flash and/or pause sequence, is activated when the button is pressed. See your Centrex or PBX operations manual for specific details.

Ringing Repeat

The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls.

Add-on Module/DSS Console

Delayed Ringing

Delayed Ringing

CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.

All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.

The button labels in this guide are for the 2000-series telephone mode.

Add-on Module/DSS Console

Delayed Ringing

Add-on Module/DSS Console

Delayed Ringing

Add-on Module/DSS Console

Delayed Ringing

Index