Toshiba_Personal_Computer

?? 2010 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Computer TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual First edition January 2010

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the PORTEGE M780 at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation.

Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered trademarks of Intel Corporation.

Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation.

Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. InterVideo and WinDVD are registered trademarks of InterVideo Inc.

Photo CD is a trademark of Eastman Kodak.

i.LINK is trademark and registered trademark of Sony Corporation.

Other trademarks and registered trademarks not listed above may be used in this manual.

Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer PORTEGE M780

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: ???Danger??? indicates the existence of a hazard that could result in death or serious bodily injury, if the safety instruction is not observed.

WARNING: ???Warning??? indicates the existence of a hazard that could result in bodily injury, if the safety instruction is not observed.

CAUTION: ???Caution??? indicates the existence of a hazard that could result in property damage, if the safety instruction is not observed.

NOTE: ???Note??? contains general information that relates to your safe maintenance service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

???Be sure to fasten screws securely with the right screwdriver. If a screw is not fully fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

???If you replace the battery pack or RTC battery, be sure to use only the same model battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the PORTEGE M780 system unit and each FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs.

Appendices The appendices describe the following:

???Handling the LCD module

???Board layout

???Pin assignments

???Keyboard scan/character codes

???Key layout

???Wiring diagrams

???BIOS rewrite procedures

???EC/KBC rewrite procedures

???Reliability

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the type face below:

Format complete

System transferred

1 Hardware Overview

1.1Features

The Toshiba PORTEGE M780 Series Personal Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features.

There some models and options. Refer to the Parts List for the configuration of each model and options.

??? Microprocessor

The Toshiba PORTEGE M780 Series Personal Computer is equipped with an Intel?? Processor.

The PC comes in with one of the following speeds:

1 Hardware Overview

??? Memory

Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.

???Chipset

The Toshiba PORTEGE M780 Series Personal Computer is Equipped with Intel Ibex peak QM57 .

???VGA Controller

The internal graphics controller in Intel Processor(Core i*) is used..

???HDD

The computer has a 2.5-inch SATA HDD. The following capacities are available. 160/250/320 GB

???USB FDD

A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.

???Optical Drive

A DVD-ROM drive or DVD Super Multi drive (double layer) can be installed.

???Display

LCD : Built-in 12.1inch, 16M colors, WXGA(1280??800dots) thin type low temperature poly-silicon TFT color display.

External monitor : Supported via an RGB connector.

??? Digitizer

A digitizer is installed at the rear of LCD unit. The supplied tablet pen enables pen computing.

1 Hardware Overview

??? Tablet pen / Reserve pen

The Tablet pen / Reserve pen can be used as a mouse by touching the display softly with the pen tip. Tablet button on the side of the pen corresponds to the right click of the mouse. Erase button on the pen tail can be used as an eraser depending on the application.

??? Touch screen

A touch screen is installed at the front of LCD unit.

???Keyboard

An-easy-to-use 85(US)/87(UK)-key keyboard provides a numeric keypad overlay for fast

numeric data entry or for cursor and page control. The keyboard also includes two keys that have special functions in Microsoft?? Windows?? Vista. It supports software that uses a 101- or 102-key enhanced keyboard.

???Touch pad

A Touch Pad and control buttons in the palm rest enable control of the on-screen pointer and scrolling of windows.

???Batteries

The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory).

???Universal Serial Bus (USB2.0)

TwoUniversal Serial Bus ports, which comply to the USB 2.0 standard, are provided on the right hand side of the computer.

??? eSATA/USB combo

One eSATA/USB combo port, which complies to the USB 2.0 standard, is provided on the left hand side of the computer. This port has eSATA (External Serial ATA) function. Some models are equipped with a eSATA/USB combo port.

A Charge power supply (When a computer is power-on or sleep) to USB ports on the left side of computer.

1 Hardware Overview

??? External monitor (RGB) port

This port provides 15-pin, analog VGA port. This port allows you to connect an external monitor to the computer.

???IEEE 1394 port

The computer comes with one IEEE 1394 port. It enables high-speed data transfer directly from external devices such as digital video cameras.

???Bridge Media slot

This slot lets you insert an SD???/SDHC??? memory card, miniSD???/microSD??? Card, Memory Stick?? (PRO???/PRO Duo???), xD-Picture Card??? and MultiMediaCard

??? ExpressCard slot

This slot allows you to install a single ExpressCard device.

???Fingerprint sensor(Some models)

The computer is equipped with a fingerprint sensor and fingerprint authentication utility. They enable only person who has registered his/her fingerprint to use the computer.

???Docking interface port

The docking interface port enables connection of an optional Express Port Replicator. It provides additional features as follows:

???RJ45 LAN jack

???External monitor port

???DC IN 15V jack

???Security lock slot

???Universal Serial Bus 2.0 port (four)

???DVI port

1 Hardware Overview

???Sound system

The sound system is equipped with the following features:

???Stereo speakers

???Built-in microphone

???Stereo headphone jack

???External microphone jack

???Internal modem

The computer contains a MDC, enabling data and fax communication. It supports ITU-T V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data transmission, and 14,400 bps for fax transmission. However, the actual speed depends on the line quality. The RJ11 modem jack is used to accommodate a telephone line. Both of V.90 and V.92 are supported only in USA, Canada and Australia. Only V.90 is available in other regions.

???Internal LAN

The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE- T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T).

???Wireless LAN

Some computers in this series are equipped with a Wireless LAN module that is compatible with other LAN systems based on Direct Sequence Spread Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE 802.11 Standard.

???Bluetooth

Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers, printers and mobile phones. When it is enabled, Bluetooth provides the wireless personal area network environment which is safe and trustworthy, that is quick and easy.

1 Hardware Overview

??? Switch/Button

The following switches and buttons are equipped.

-Power on switch

-Cross Function button

-ESC/Rotation button

-Windows-Security tablet button

-Wireless Assist button

-Wireless Presentation button

???3G(Some models)

The computer is equipped with PCI Express Mini Card type 3G card

1 Hardware Overview

??? Memory

Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.

-204-pin slot

-DDR3-1066 support

???Chipset

The Toshiba PORTEGE M780 Series Personal Computer is Equipped with Intel Ibex peak QM57 .

???VGA Controller

The internal graphics controller in Intel Processor(Core i*) is used.

???LAN Controller

Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T) is used.

???Gigabit Ethernet is supported.

???PCI-Express connection

???One RJ45 port

???Supports WOL

???Supports Magic Pocket

???AMT 2.6 is supported.

1 Hardware Overview

???Sound Controller

???Ibex peak QM57 Built-in HD Audio

???Realtek ALC268

???AMP: AN12947AA

???volume control

???Supports VoIP

???Stereo headphone jack

???External microphone jack

???Built-in microphone

???Modem Controller

???One MDC is used.

???One RJ11 port

???V.92 (V.90) 56K Modem/FAX

???Agree made Controller

???Ring Wakeup support

???Wireless LAN

???One PCI Express Mini Card slot1

Intel 802.11(a/b/g/n):13ch-Puma Peak 2x2 MOW-HMC Atheros 802.11(b/g/n)13ch-HB95 MOW-HMC

???Supports Wireless Communication SW

???Bluetooth

???V2.1 module

???Antenna built-in

1 Hardware Overview

1.7TFT Color Display

The TFT color display consists of 12.1-inch WXGA LCD module.

1.7.1LCD Module

The LCD module used for the TFT color display uses a white LED backlight as the light source and can display a maximum of 16M colors with 1,200 x 800 resolution. The VGA in North Bridge can control internal and external WXGA support displays simultaneously.

Figure 1-8 shows a view of the LCD module and Table 1-5 lists the specifications.

Figure 1- 8 LCD module

1 Hardware Overview

1.8Power Supply

The power supply supplies many different voltages to the system board and performs the following functions:

1.Judges that the DC power supply (AC adapter) is connected to the computer.

2.Detects DC output and circuit malfunctions.

3.Controls the battery icon, and DC IN icon.

4.Turns the battery charging system on and off and detects a fully charged battery.

5.Turns the power supply on and off.

6.Provides more accurate detection of a low battery.

7.Calculates the remaining battery capacity.

8.Controls the transmission of the status signal of the main battery.

The power supply output rating is specified in Table 1-6.

1 Hardware Overview

1.9Batteries

The computer has three types of batteries as follows:

???Main battery pack

???RTC battery

The battery specifications are listed in Table 1-7.

Table 1-7 Battery specifications

1.9.1Main Battery

The removable main battery pack is the computer???s main power source when the AC adaptor is not attached. The main battery maintains the state of the computer when the computer enters in sleep mode.

1 Hardware Overview

1.9.2Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The microprocessor controls whether the charge is on or off and detects a full charge when the AC adaptor and battery are attached to the computer. The system charges the battery.

Battery Charge

When the AC adaptor is attached, there are two types of charge: When the system is powered off and when the system is powered on. Table 1-8 lists the charging time required for charges.

Table 1-8 Time required for charges

NOTE: The time required when the system is powered on is affected by the amount of power the system is consuming. Use of the fluorescent lamp and frequent disk access diverts power and lengthens the charge time.

If any of the following occurs, the battery charge process stops.

1.The battery becomes fully charged.

2.The AC adaptor or battery is removed.

3.The battery or output voltage is abnormal.

1 Hardware Overview

??? Data preservation time

When turning off the power in being charged fully, the preservation time is as following Table 1-9.

Table 1-9 Data preservation time

1.9.3RTC battery

The RTC battery provides power to keep the current date, time and other setup information in memory while the computer is turned off. Table 1-10 lists the charging time and data preservation period of the RTC battery.

Table 1-10 RTC battery charging/data preservation time

Troubleshooting Procedures

2.1Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. (The ???FRU??? means the replaceable unit in the field.) The FRUs covered are:

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: Before replacing the system board, it is necessary to execute the subtest 03 DMI Information save of the 3.4 Setting of the hardware configuration in Chapter 3.

After replacing the system board, it is necessary to execute the subtest 04 DMI Information recovery and subtest 08 System configuration display of the 3.4 Setting of the hardware configuration in Chapter 3. Also update with the latest EC/KBC as described in Appendix H ???EC/KBC Rewrite Procedures???.

After replacing the LCD, update with the latest EC/KBC as described in Appendix H ???EC/KBC Rewrite Procedures??? to set the SVP parameter.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary:

1.Phillips screwdrivers (For replacement procedures)

2.Implements for debugging port check

???Toshiba MS-DOS system FD

???RS-232C cross cable

???Test board with debug port test cable

???PC for displaying debug port test result

Troubleshooting Procedures

If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error(s), then perform the appropriate troubleshooting procedures as follows:

1.If an error is detected on the system test, memory test, display test, CD-ROM/DVD- ROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth /IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2.If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting Procedures in Section 2.5.

3.If an error is detected on the hard disk test, perform the HDD Troubleshooting Procedures in Section 2.6.

4.If an error is found on the keyboard test (DIAGNOSTICS TEST) and pressed key display test (ONLY ONE TEST), perform the Keyboard Troubleshooting Procedures in Section 2.7.

5.If an error is found on the touch pad test (ONLY ONE TEST), perform the touch pad Troubleshooting Procedures in Section 2.8.

6.If an error is detected on the display test, perform the Display Troubleshooting Procedures in Section 2.9.

7.If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk Drive Troubleshooting Procedures in Section 2.10.

8.If an error is detected on the modem test, perform the Modem Troubleshooting Procedures in Section 2.11.

9.If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures in Section 2.12.

10.If an error is detected on the wireless LAN test, perform the Wireless LAN Troubleshooting Procedures in Section 2.13.

11.If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting Procedures in Section 2.14.

12.If an error is detected on the Web camera test, perform the Web camera Troubleshooting Procedures in Section 2.15.

13.If an error is detected on the Tablet Pen test, perform the Tablet Pen Troubleshooting Procedures in Section 2.16.

14.If an error is detected on the Touch screen test, perform the Touch screen Troubleshooting Procedures in Section 2.17.

Troubleshooting Procedures

2.3Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are:

Procedure 1: Power Status Check

Procedure 2: Error Code Check

Procedure 3: Connection Check

Procedure 4: Charging Check

Procedure 5: Replacement Check

2.3.1 Procedure 1 Power Status Check

The following icons indicate the power supply status:

???Battery icon

???DC IN icon

The power supply controller displays the power supply status with the Battery icon and the DC IN icon as listed in the tables below.

Troubleshooting Procedures

*1 When the power supply controller detects a malfunction, the DC IN icon blinks orange. It shows an error code.

When the icon is blinking, perform the following procedure.

1.Remove the battery pack and the AC adapter.

2.Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings: Check 1 If the DC IN icon blinks orange, go to Procedure 2.

Check 2 If the DC IN icon does not light, go to Procedure 3.

Check 3 If the battery icon does not light orange or blue, go to Procedure 4.

NOTE: Use a supplied AC adapter G71C000A5210 (2-pin)/ G71C000A6210 (3-pin).

Troubleshooting Procedures

??? E3V output

??? IGD-PGV output

Error code Meaning

70h IGD-PGV voltage is over 1.80V.

71h IGD-PGV voltage is under 0V when the computer is powered on.

72h IGD-PGV voltage is under 0V when the computer is booting up.

??? PTV output

Error code Meaning

80h PTV voltage is over 1.26V.

81h PTV voltage is under 0.89V when the computer is powered on.

82h PTV voltage is under 0.89V when the computer is booting up.

??? PPV output

Error code Meaning

90h PPV voltage is over 1.68V.

91h PPV voltage is under 0.00V when the computer is powered on.

92h PPV voltage is under 0.55V when the computer is booting up.

Troubleshooting Procedures

??? With no error surveillance

??? Miscellaneous

Check 2 In the case of error code 10h or 12h:

???Make sure the AC adapter and AC power cord are firmly plugged into the DC IN 15 V socket and wall outlet. If the cables are connected firmly, go to the following step.

???Connect a new AC adapter and AC power cord. If the problem still occurs, go to Procedure 5.

Check 3 In the case of error code 21h:

??? Go to Procedure 3.

Check 4 For any other errors, go to Procedure 5.

Troubleshooting Procedures

2.3.3 Procedure 3 Connection Check

The wiring diagram related to the power supply is shown below:

Any of the connectors may be disconnected. Perform Check 1.

Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC IN jack and wall outlet. If these cables are connected firmly, go to Check 2.

Check 2 Replace the AC adapter and the AC power cord with new ones.

???If the DC IN icon does not light, go to Procedure 5.

???If the battery icon does not light, go to Check 3.

Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is properly installed and the battery icon still does not light, go to Procedure 4.

Troubleshooting Procedures

2.3.4 Procedure 4 Charging Check

Check if the power supply controller charges the battery pack properly. Perform the following procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN jack.

Check 2 Make sure the battery pack is properly installed. If it is properly installed, go to Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the battery pack while connecting the battery pack and the AC adapter. If the battery pack is still not charged, go to Check 4.

Check 4 The battery???s temperature is too high or low. Leave the battery for a while to adjust it in the right temperature. If the battery pack is still not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go to Procedure 5.

2.3.5 Procedure 5 Replacement Check

The power is supplied to the system board by the AC adapter. If either the AC adapter or the system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4, Replacement Procedures.

When AC adapter is connected:

Check 1 AC adapter may be faulty. Replace the AC adapter with a new one. If the problem still occurs, perform Check 2.

Check 2 System board may be faulty. Replace the system board with a new one.

When AC adapter is not connected: (When driving with battery pack)

Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs, perform Check 2.

Check 2 System board may be faulty. Replace it with a new one.

Troubleshooting Procedures

2.4.1 Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

???If an error message is shown on the display, perform Check 1.

???If there is no error message, go to Procedure 2.

???If MS-DOS or Windows OS is properly loaded, go to Procedure 4.

Check 1 If one of the following error messages is displayed on the screen, press the F1 key as the message instructs. These errors occur when the system configuration preserved in the RTC memory (CMOS type memory) is not the same as the actual configuration or when the data is lost.

If you press the F1 key as the message instructs, the SETUP screen appears to set the system configuration. If error message (b) appears often when the power is turned on, replace the RTC battery. If any other error message is displayed, perform Check 2.

(a)*** Bad HDD type ***

Check system. Then press [F1] key ......

(b)*** Bad RTC battery ***

Check system. Then press [F1] key ......

(c)*** Bad configuration ***

Check system. Then press [F1] key ......

(d)*** Bad memory size ***

Check system. Then press [F1] key ......

(e)*** Bad time function ***

Check system. Then press [F1] key ......

(f)*** Bad check sum (CMOS) ***

Check system. Then press [F1] key ......

(g)*** Bad check sum (ROM) ***

Check system. Then press [F1] key ......

Check 2 If the following error message is displayed on the screen, press any key as the message instructs.

The following error message appears when data stored in RAM under the resume function is lost because the battery has become discharged or the system board is damaged. Go to Procedure 3.

WARNING: RESUME FAILURE.

PRESS ANY KEY TO CONTINUE.

Troubleshooting Procedures

If any other error message displays, perform Check 3.

Check 3 The IRT checks the system board. When the IRT detects an error, the system stops or an error message appears.

If one of the following error messages (1) through (17), (23) or (24) is displayed, go to Procedure 4.

If error message (18) is displayed, go to the Keyboard Troubleshooting Procedures.

If error message (19), (20) or (21) is displayed, go to the HDD Troubleshooting Procedures.

If error message (22) is displayed, go to the USB FDD Troubleshooting Procedures.

(1)PIT ERROR

(2)MEMORY REFRESH ERROR

(3)TIMER CH.2 OUT ERROR

(4)CMOS CHECKSUM ERROR

(5)CMOS BAD BATTERY ERROR

(6)FIRST 64KB MEMORY ERROR

(7)FIRST 64KB MEMORY PARITY ERROR

(8)VRAM ERROR

(9)SYSTEM MEMORY ERROR

(10)SYSTEM MEMORY PARITY ERROR

(11)EXTENDED MEMORY ERROR

(12)EXTENDED MEMORY PARITY ERROR

(13)DMA PAGE REGISTER ERROR

(14)DMAC #1 ERROR

(15)DMAC #2 ERROR

(16)PIC #1 ERROR

(17)PIC #2 ERROR

(18)KBC ERROR

(19)HDC ERROR

(20)HDD #0 ERROR

(21)HDD #1 ERROR

(22)NO FDD ERROR

(23)TIMER INTERRUPT ERROR

(24)RTC UPDATE ERROR

Troubleshooting Procedures

2.4.2 Procedure 2 Debugging Port Check

Check the D port status by a debug port test. The tool for debug port test is shown below.

Figure 2-1 A set of tool for debug port test

1.Not a Serial Port model should connect a debug port test cable to connector CN3110 of a system board.( W3270 open)

2.Connect the RS-232C Cross-cable to the PC that displays the test results.

4.Boot the computer in MS-DOS mode.

5.Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for starting D port into FDD and input ???FD starting drive:>dport???.)

The D port status is displayed in the following form;

6.When the D port status is FFFFh (normal status), go to Procedure 4.

7.When the D port status falls into any status in Table 2-4, execute Check 1.

Troubleshooting Procedures

2.4.3 Procedure 3 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. These tests check the system board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform these tests.

1.System test

2.Memory test

3.Keyboard test

4.Display test

5.Floppy Disk test

7.Async test

8.Hard Disk test

9.Real Timer test

10.NDP test

11.Expansion test

12.CD-ROM/DVD-ROM test

13.Only One test

14.Wireless LAN test

15.LAN/Modem/Bluetooth/IEEE1394 test

16.Sound test

If an error is detected during these tests, go to Procedure 4.

2.4.4 Procedure 4 Replacement Check

System board may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace system board with a new one.

Troubleshooting Procedures

2.5USB FDD Troubleshooting

To check if the USB FDD is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: FDD Head Cleaning Check

Procedure 2: Diagnostic Test Program Execution Check

Procedure 3: Connector Check and Replacement Check

2.5.1 Procedure 1 FDD Head Cleaning Check

FDD head cleaning is one option available in the Diagnostic Program.

After connecting USB FDD, insert the Diagnostics Disk in the floppy disk drive. Turn on the computer and run the test. And then clean the FDD heads using the cleaning kit. If the FDD still does not function properly after cleaning, go to Procedure 2.

Detailed operation is given in Chapter 3, Tests and Diagnostics.

If the test program cannot be executed on the computer, go to Procedure 3.

Troubleshooting Procedures

2.5.2 Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Make sure the floppy disk is formatted correctly and that the write protect tab is disabled. Floppy disk drive test error codes and their status names are listed in Table 2-7. If any other errors occur while executing the FDD diagnostics test, go to Check 1.

Check 1 If the following message is displayed, disable the write protect tab on the floppy disk by sliding the write protect tab to ???write enable???. If any other message appears, perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

Troubleshooting Procedures

2.5.3 Procedure 3 Connector Check and Replacement Check

USB FDD is connected to USB port on system board. The connection of the cable and board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks.

USB FDD can be connected to the following 3 ports.

Check 1 Make sure USB FDD is firmly connected to USB port. If the connection is loose, connect firmly and repeat Procedure 2. If the problem still occurs, go to Check 2.

NOTE: When checking the connection, be sure to check it with care for the followings.

1.Cable can not be disconnected from the connector.

2.Cable is connected straight to the connector.

3.Cable is connected all the way seated in the connector.

4.Cable or connector can not be broken.

Troubleshooting Procedures

2.62.5??? HDD Troubleshooting

To check if the 2.5??? HDD is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Partition Check

Procedure 2: Message Check

Procedure 3: Format Check

Procedure 4: Diagnostic Test Program Execution Check

Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when the 2.5???HDD troubleshooting procedures are executed. Transfer the contents of the hard disk to floppy disks or other storage drive(s). For the backup, refer to the User???s Manual.

2.6.1 Procedure 1 Partition Check

Insert the Toshiba DOS system disk and start the computer. Perform the following checks:

Check 1 Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you can change to drive C, go to Procedure 2.

Check 2 Input FDISK and press Enter. Choose Display Partition Information from the FDISK menu. If drive C is listed in the Display Partition Information, go to Check 3. If drive C is not listed, return to the FDISK menu and choose the option to create a DOS partition or a logical DOS drive on drive C. If the problem still occurs, go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not listed as active, return to the FDISK menu and choose the option to set the active partition for drive C. Then go to Procedure 2.

Check 4 Remove the system disk from the FDD and reboot the computer. If the problem still occurs, go to Procedure 2. Otherwise, the 2.5??? HDD is operating normally.

Troubleshooting Procedures

2.6.2 Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Make sure no floppy disk is in the FDD. Turn on the computer and check the message on the screen. When an OS starts from the 2.5??? HDD, go to Procedure 3. Otherwise, start with Check 1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 3. If the following messages do not appear, perform Check 2.

HDC ERROR

HDD #X ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Check 3. If the following messages do not appear, perform Check 4.

Insert system disk in drive

Press any key when ready .....

Non-System disk or disk error

Replace and press any key when ready

Check 3 Using the SYS command of the DOS, transfer the system to the 2.5??? HDD. If the system is not transferred, go to Procedure 3. Refer to the DOS Manual for detailed operation.

If the following message appears on the display, the system program has been transferred to the HDD.

System Transferred

If an error message appears on the display, perform Check 4.

Check 4 2.5??? HDD(s) and the connector(s) of system board may be defective (Refer to the steps described in Chapter 4, Replacement Procedures for disassembling.). Insert HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to Procedure 3.

Troubleshooting Procedures

2.6.3 Procedure 3 Format Check

The computer???s HDD is formatted using the DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required.

Refer to the DOS Manual for the operation of DOS. For the format by the test program, refer to the Chapter 3.

Check 1 Format the 2.5??? HDD using DOS FORMAT command. Type as FORMAT C: /S/U.

If the 2.5??? HDD can not be formatted, perform Check 2.

Check 2 Using the DOS FDISK command, set the 2.5??? HDD partition. If the partition is not set, go to Check 3. If it is set, format the 2.5??? HDD using MS-DOS FORMAT command.

Check 3 Using the Diagnostic Disk, format the 2.5??? HDD with a format option (physical format). If HDD is formatted, set the 2.5??? HDD partition using DOS FDISK command.

If you cannot format the 2.5??? HDD using the Tests and Diagnostic program, go to Procedure 4.

Troubleshooting Procedures

2.6.4 Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. The error codes and statuses are described in Table 2-8. If an error code is not displayed but the problem still occurs, go to Procedure 5.

Table 2-6 2.5??? Hard disk drive error code and status

Troubleshooting Procedures

2.6.5 Procedure 5 Connector Check and Replacement Check

The SATA HDD may be disconnected, or the SATA HDD or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 Make sure the SATA HDD is firmly connected to CN1900 on the system board.

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Check 2 The SATA HDD may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures

Troubleshooting Procedures

2.7Keyboard Troubleshooting

To check if the computer???s keyboard is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

2.7.1 Procedure 1 Diagnostic Test Program Execution Check

Execute the Keyboard Test (DIAGNOSTIC TEST) and Pressed key display test (ONLY ONE TEST) in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning properly.

2.7.2 Procedure 2 Connector Check and Replacement Check

The connection of cable and board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure keyboard cable is firmly connected to system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem still occurs, go to Check 2.

Check 2 Keyboard may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures.

Troubleshooting Procedures

2.8Touch pad Troubleshooting

To check if the computer???s touch pad is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

2.8.1 Procedure 1 Diagnostic Test Program Execution Check

Execute the Touch pad test (ONLY ONE TEST) in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning properly.

Troubleshooting Procedures

2.8.2 Procedure 2 Connector Check and Replacement Check

The connection of the cable and board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure the cables are firmly connected to the button board and system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem still occurs, go to Check 2.

Check 2 Touch pad or the cable may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check 3 Touch pad board or the cable may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures.

Troubleshooting Procedures

2.9Display Troubleshooting

This section describes how to determine if the computer???s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Cable Check

Procedure 3: Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

The Display Test program is stored on the computer???s Diagnostics disk. This program checks the display controller on the system board. Insert the Diagnostics disk in the computer???s floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 2.

Procedure 2 Connector Check and Cable Check

Check 1 Make sure the LCD cable is securely connected to CN5601 on the system board.

If the connection is loose, reconnect firmly and restart the computer. If there is still an error, go to Procedure 3.

Troubleshooting Procedures

Procedure 3 Replacement Check

The LCD module and system board are connected to display circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures.

Check 1 Replace the LCD cable with a new one following the instructions in Chapter 4, Replacement Procedures and test the display again. If the problem still exists, perform Check 2.

Check 2 Replace the LCD module with a new one following the instructions in Chapter 4, Replacement Procedures and test the display again. If the problem still exists, perform Check 3

Check 3 The display controller on the system board may be damaged. Replace the system board with a new one following the instructions in Chapter 4, Replacement Procedures.

Troubleshooting Procedures

2.10 Optical Disk Drive Troubleshooting

To check if optical disk drive is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

2.10.1 Procedure 1 Diagnostic Test Program Execution Check

Execute the CD-ROM/DVD-ROM Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

Prepare the tools before the test.

If any error is detected by the test, go to Procedure 2.

2.10.2 Procedure 2 Connector Check and Replacement Check

The SATA ODD may be disconnected, or the SATA ODD or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 Make sure the SATA ODD is firmly connected to CN1910 on the system board.

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Troubleshooting Procedures

2.11 Modem Troubleshooting

To check if modem is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute Modem test in the LAN/Modem/Bluetooth/IEEE1394 test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected, perform Procedure 2.

Procedure 2 Connector Check and Replacement Check

MDC (Modem Daughter Card) is used as the modem for this computer. MDC is connected to the system board. If modem malfunctions, the connection of cable, board and module may be defective. Otherwise, they may be faulty.

Disassemble the computer following the steps described in Chapter 4, Replacement Procedure and perform the following checks:

Check 1 Make sure the following connections are firmly connected.

If any connector is disconnected, connect it firmly and return to Procedure 1. If the problem still occurs, perform Check 2.

Troubleshooting Procedures

2.12 LAN Troubleshooting

To check if the computer???s LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

2.12.1 Procedure 1 Diagnostic Test Program Execution Check

Execute LAN test in the LAN/Modem/Bluettoth/IEEE1394 test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

2.12.2 Procedure 2 Connector Check and Replacement Check

LAN cable is connected to system board. If LAN malfunctions, the connection of the cable and board may be defective. Otherwise, they may be faulty.

Check 1 Make sure LAN cable is firmly connected to the LAN jack on the system board. If the problem still occurs, perform Check 2.

Check 2 LAN cable may be faulty. Replace it with a new one. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instruction in Chapter 4, Replacement Procedure.

Troubleshooting Procedures

2.13 Wireless LAN Troubleshooting

To check if the computer???s Wireless LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Transmitting-Receiving Check

Procedure 2: Antennas??? Connection Check

Procedure 3: Replacement Check

2.13.1 Procedure 1 Transmitting-Receiving Check

Before starting the test, make sure the wireless communication switch is set in the ON position.

Check 1 Execute Wireless LAN test program to check the transmitting-receiving function of wireless LAN. You will need a second computer that can communicate by wireless LAN. Perform the test following the instructions described in Chapter 3,

Tests and Diagnostics.

If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2.

Troubleshooting Procedures

2.13.2 Procedure 2 Antennas' Connection Check

The wireless LAN function-wiring diagram is shown below:

Any of the connections may be defective. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure the wireless communication switch is ???On???.

If the switch is ???Off???, turn it ???On???. If the problem still occurs, perform Check 2.

Check 2 Make sure wireless LAN card (PCI-E Mini-Card) is firmly connected to the CN2600 on the system board. If the connection is loose, connect it firmly and perform Procedure 1. If the problem still occurs, perform Check 3.

Check 3 Make sure that wireless LAN antenna cables (black and white) are firmly connected to the connectors on Wireless LAN card. If wireless LAN antenna cables are not connected properly, connect them firmly and perform Procedure 1. If the problem still occurs, go to the procedure 3.

Troubleshooting Procedures

Wireless LAN card, wireless LAN antenna or system board may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks:

Check 1 Wireless LAN antenna may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 2.

Check 2 Wireless LAN card may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures.

Troubleshooting Procedures

2.14 Bluetooth Troubleshooting

To check if the Bluetooth is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connection Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Make sure the wireless switch on the left side of the computer is turned ???On???. If it is not, slide the switch toward the back of the computer to turn it on.

Check 1 Execute Bluetooth test program. Perform the test following the instructions described in Chapter 3, Bluetooth Test Program. You will need a second computer that can communicate by the Bluetooth.

If the computer passes the test, the function is correctly working. If the computer does not pass the test, go to check 2.

Check 2 The Bluetooth module may be defective or damaged. Replace it with a new one. Then perform the test program again.

If the computer still does not pass the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The Bluetooth may be disconnected, or the Bluetooth module, Bluetooth cable or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 Make sure the Bluetooth is firmly connected to CN4440 on the system board.

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Troubleshooting Procedures

2.15 Web camera Troubleshooting

To check if the computer???s web camera is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Check on Windows OS

Procedure 2: Connector Check and Replacement Check

Procedure 1 Check on Windows OS

The web camera checks operating normally using the software of Windows OS attachment.

Please perform Procedure 2, when you cannot perform the display of a still picture, and writing/read-out of Video.

Procedure 2 Connector Check and Replacement Check

The connection of cables, web camera may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4 and perform the following checks.

Check 1 If any of the connections are loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Check 2 The web camera may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 3.

Troubleshooting Procedures

2.16 Tablet Pen Troubleshooting

To check if the Tablet Pen is defective or not, follow the troubleshooting procedures below as instructed.

CAUTION: Use the Tablet Pen supplied to this model.

Procedure 1: Check on Windows Vista

Procedure 2: Tablet pen replacement Check

Procedure 3: Connector Check and Replacement Check

Procedure 1 Check on Windows Vista

This procedure checks if the tablet pen is working properly by using the function of Windows Vista.

Check 1 Make sure the mouse cursor is following the tablet pen when you move the pen on the display. If it does not work properly, go to Procedure 2.

Check 2 Make sure the ???click??? function works properly when you tap (touch) the display with the tablet pen. If it does not work properly, go to Procedure 2.

When both the functions work correctly, the tablet pen is not defective.

Procedure 2 Tablet pen replacement Check

Check 1 The core of the tablet pen might be worn out. Replace the core with a new one following the steps in the User???s manual, and check the tablet pen is working properly. If there is still an error, go to Check 2.

Check 2 The tablet pen might be defective. Replace the tablet pen with a new one and check if the tablet pen is working properly. If there is still an error, execute Procedure 3.

Troubleshooting Procedures

Procedure 3 Connector Check and Replacement Check

The Digitizer is connected to the system board as below.

Check 1 If any of the connections are loose, reconnect firmly and repeat Procedure 1and 2. If there is still an error, go to Check 2.

Check 2 The Digitizer may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 3.

Check 3 The web camera/digitizer/fingerprint sensor /sw board cable may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 4.

Check 4 The system board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures.

Troubleshooting Procedures

2.17 Touch screen Troubleshooting

To check if the touch screen is defective or not, follow the troubleshooting procedures below as instructed.

CAUTION: Use the touch screen supplied to this model.

Procedure 1: Check on Windows Vista

Procedure 2: Touch screen connector Check and Replacement Check

Procedure 1 Check on Windows Vista

This procedure checks if the touch screen is working properly by using the function of Windows Vista.

Check 1 Make sure the mouse cursor is following the touch screen when you move the touch on the display. If it does not work properly, go to Procedure 2.

Check 2 Make sure the ???click??? function works properly when you touch the display with the finger. If it does not work properly, go to Procedure 2.

When both the functions work correctly, the touch screen is not defective.

Troubleshooting Procedures

Procedure 2 Connector Check and Replacement Check

The Digitizer is connected to the system board as below.

Check 1 If any of the connections are loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Check 2 The touch screen may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 3.

Check 4 The Digitizer may be damaged. Replace it with a new one following the instructions in Touch screen Troubleshooting and Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 3.

Check 4 The system board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures.

Troubleshooting Procedures

2.18 Sound Troubleshooting

This section describes how to determine if the computer???s sound functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check

Procedure 3: Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Sound test in Sound Test program disk. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check

The connection of sound system is shown in the following figure.

As the connection may be defective, disassemble the computer and check each connection. If the problem still occurs, go to Procedure 3.

Troubleshooting Procedures

Procedure 3 Replacement Check

???If headphone does not work properly, perform check 1.

???If external microphone does not work properly, perform check 2.

???If speaker does not work properly, perform check 3.

???If internal microphone does not work properly, perform check 4.

Check 1 Headphone may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 5.

Check 2 External microphone may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 5

Check 3 Speaker may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 5

Check 4 Internal microphone may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 5

Check 5 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures.

Troubleshooting Procedures

2.19 Bridge media Slot Troubleshooting

This section describes how to determine if the computer's Bridge media functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Check on Windows OS

Procedure 2: Connector Check and Replacement Check

2.19.1 Procedure 1 Check on Windows OS

Insert a Bridge media (SD memory card/SDIO card/Memory stick/Memory stick Pro/

xD Picture card/Multimedia card) into the slot. Check if the installed Windows recognizes automatically the Bridge media and the data in the Bridge media can be read.

If the card is not recognized or data are not red, go to Procedure 2.

2.19.2 Procedure 2 Connector Check and Replacement Check

The Bridge media is connected to IS2140 on the system board.

Bridge media supports SD memory card/SDIO card/Memory stick/Memory stick Pro/ xD Picture card/Multimedia card.

Check 1 Bridge media and system board may be disconnected. Make sure the Bridge media is firmly inserted to IS2140 on the system board. If not, insert it firmly. If the Bridge media is still not functioning properly, perform Check 2.

Check 2 Bridge media may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures. If the problem continues, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the step in Chapter 4 Replacement Procedures.

Troubleshooting Procedures

2.20 PCI ExpressCard Slot Troubleshooting

This section describes how to check PCI ExpressCard slot by inspecting a card with PCI Express interface and a card with USB 2.0 interface.

1.Gigabit Ether ExpressCard

2.USB2.0 5in1 ExpressCard

1.Gigabit Ether ExpressCard

(1)Insert the Gigabit Ether ExpressCard into the ExpressCard slot.

(2)On Windows, open System Property ??? Hardware ??? Device Manager window.

(3)Make sure that the following device is recognized on the Device Manager window.

Marvell Yukon 88E8053E PCI-E Gigabit Ethernet Controller #2

(???#2??? is displayed in the PC with a built-in LAN of Gigabit, because the controller is the same one. ???#2??? is not displayed in the PC with a built-in LAN of

10/100 Megabit.)

(4)After confirmation, take a ???Safety Remove??? procedure and pull out the Gigabit Ether ExpressCard

2.USB2.0 5in1 ExpressCard

(1)Insert the USB2.0 5in1 ExpressCard into the ExpressCard slot.

(2)On Windows, open System Property ???Hardware ??? Device Manager window.

(3)Make sure that the following device is recognized on the Device Manager window.

USB 2.0 5in1 ExpressCard USB Device

(4)After confirmation, take a ???Safety Remove??? procedure and pull out the USB2.0 5in1 ExpressCard.

Troubleshooting Procedures

2.21 Fingerprint sensor Troubleshooting

CAUTION: To delete the account for confirming the fingerprint operation, it is necessary to log on by the account with the management authority. If the password has been set to log on, ask the Log-ON password to the user.

To check if the Fingerprint sensor works correctly or not, follow the troubleshooting procedures below as instructed.

When failed in Procedure 1 to Procedure 3, execute Procedure 4.

Procedure 1: Setting Windows Log-ON password

Procedure 2: Registration of fingerprint

Procedure 3: Authentication of fingerprint

Procedure 4: Connector Check and Replacement Check

CAUTION: Scan your finger shown below.

1.Lay your finger straight to the sensor and put lightly the first joint of your finger at the centerline of the fingerprint sensor.

2.Slide slowly your finger from the first joint to fingertip at constant speed. When not recognized, adjust the speed.

Fingerprint Fingerprintsensor

sensor

Troubleshooting Procedures

Procedure 1 Setting Windows Log-ON password

1.Open [User Account] from [Control Panel].

2.Click [User Account].

3.Click the icon of the account (user???s name) that you want to set the password.

4.Click ???Create Account???.

5.Type a password in ???Type a new password???.

6.Press Tab key.

7.Type the password again.

8.Click ???Create Password??? button.

9.When ???Do you want to make your files and folders private??? appears in [Computer administrator], click [Yes, Make Private].

Procedure 2 Registration of fingerprint

1.To run this program, click Start -> All Programs -> TrueSuite Access Manager -> Fingerprint Application.

2.The Verify screen will be displayed, enter the Windows logon password and click the Next button.

3.On the User's Fingers screen click the box above the finger you wish to register. If any of the previously enrolled fingerprints is selected again, the latest information will be enrolled and any previous information over-written.

4.The Fingerprint Enrollment screen will be displayed and the tutorial will begin. First click "Replay video" and confirm the proper movement for the finger you wish to register. Then confirm the message displayed on this screen and ensure that there is a check mark in the Run Interactive Tutorial box. Once this has been done, click Next.

5.At the Scanning Practice screen, you are able to practice swiping (three times) your finger to ensure you use the correct method. Click "Try again" to if you wish to practice again. You have finished practicing, click Next button.

6.Register your fingerprint on the Fingerprint Image Capture screen.Let the computer read the finger to be registered 3 times. An image of your fingerprint will be shown on the screen each time the fingerprint is successfully read. Once the fingerprint is successfully read for the third time, the message successfully combined will be displayed beneath the fingerprint images. Click the Next button.

Troubleshooting Procedures

7.When the Store to Sensor screen is displayed, check Store fingerprint to Sensor. Click Finish to complete fingerprint registration.

Procedure 3 Authentication of fingerprint

1.Turn on the computer to start up Windows.

2.In the Windows logon window, put lightly the first joint of your finger registered and slide your finger sideways.

When authenticated, [Success] is displayed in the fingerprint authentication display.

When not authenticated well, warning message appears. If you fail continually ten times or more, you can not use the fingerprint authentication about one minute.

When not authenticated, type the password to logon to Windows.

Troubleshooting Procedures

Procedure 4 Connector Check and Replacement Check

The Fingerprint sensor is connected to the system board as below.

Check 1 If any of the connections are loose, reconnect firmly and repeat Procedure 1 to 3 . If there is still an error, go to Check 2.

Check 2 The Fingerprint sensor may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures and check the operation. If the problem still exists, perform Check 3.

Check 4 The system board may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures.

Troubleshooting Procedures

2.22 3G Troubleshooting: Not Used

This section describes how to determine if the computer???s 3G is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Transmitting-Receiving Check

Procedure 2: Antenna Connection Check

Procedure 3: Replacement Check

Procedure 1 Transmitting-Receiving Check

Make sure the wireless switch ON side of the computer is turned. If it is not, slide the switch toward the ON side to turn it on.

Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

Check 1 Execute test program for the 3G function to check the transmitting-receiving function of the 3G. You will need a second computer that can communicate by the 3G.

3G test program for DOS is an object for EV620TV2.

The test program for EU870DT1 should use the WINDOWS version. If the computer passes the test, the function is correctly working.

If the computer does not pass the test, perform Procedure 2.

Troubleshooting Procedures

Procedure 2 Antenna Connection Check

The 3G wiring diagram is shown below:

Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure the 3G antenna cables are firmly connected to the 3G card and FWGAN board.

If the 3G antenna cables are disconnected, connect them firmly and go to Procedure 1. If the 3G card is still not functioning properly, go to Check 2.

Check2 Make sure the 3G card is firmly connected to CN2610 on the system board. If the connector is disconnected, connect it firmly and go to Procedure 1. If the 3G card is still not functioning properly, perform Procedure 3.

Procedure 3 Replacement Check

The 3G antenna, 3G card and the system board are connected to the circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions how to disassemble the computer and then perform the following checks:

Check 1 The 3G card may be defective or damaged. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 2.

Check 2 The 3G antennas may be defective or damaged. Replace the antennas with new ones following the steps in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 3.

Check 3 The system board may be defective or damaged. Replace the board with a new one following the instructions in Chapter 4, Replacement Procedures.

Tests and Diagnostics

3.1The Diagnostic Test

This chapter explains how to use the Diagnostic Test programs to test the functions of the computer???s hardware modules. The Diagnostics Programs are stored on some Diagnostic Disks. There are Service Program Modules (DIAGNOSTIC MENU) and the Test Program Modules (DIAGNOSTIC TEST MENU) on the Diagnostic Disk.

The Hardware Initial information Setting Tool consists of some programs that write the hardware information or displays the current information of the computer. It is also included in one of Diagnostic Disks.

The heatrun test is automatic test program that executes the some tests successively.

NOTE: Before starting the diagnostics, be sure to follow these steps:

1.Check all cables are connected firmly.

2.Exit any application and close Windows.

3.Check if [ALL Device] is selected in the ???Device Config.??? in SET UP menu. After checking the diagnostics, be sure to select [Setup by OS] in the ???Device Config.???

3.1.1Diagnostics menu

The DIAGNOSTIC MENU consists of the following functions.

???DIAGNOSTIC TEST

???ONLY ONE TEST

???HEAD CLEANING

???LOG UTILITIES

???RUNNING TEST

???FDD UTILITIES

???SYSTEM CONFIGURATION

???POWER OFF

The DIAGNOSTIC TEST MENU contains the following functional tests:

???SYSTEM TEST

???MEMORY TEST

???KEYBOARD TEST

???DISPLAY TEST

???FLOPPY DISK TEST

???PRINTER TEST ???It is not supported ???

???ASYNC TEST

???HARD DISK TEST

Tests and Diagnostics

???REAL TIMER TEST

???NDP TEST

???EXPANSION TEST

???CD-ROM/DVD-ROM TEST

??? ERROR RETRY COUNT SET [FDD & HDD] Other tests are:

???Wireless LAN TEST (Wireless LAN TEST disk)

???LAN/Modem/Bluetooth/IEEE1394 TEST (LAN/Modem/Bluetooth/IEEE1394 TEST disk)

???Sound TEST (Sound TEST disk)

You will need the following equipment to perform some of the Diagnostic test programs.

???USB FDD

???The Diagnostic Disks (T&D for maintenance, LAN/Modem/Bluetooth/IEEE1394 for maintenance, wireless LAN for maintenance and Sound for maintenance)

???A formatted working disk (Floppy disk test)

???A cleaning kit to clean the floppy disk drive heads (Head Cleaning)

???An external display supporting monitor ID (Expansion test)

???A CD test media TOSHIBA CD-ROM TEST DISK or ABEX TEST CD-ROM (Sound test)

???A DVD test media (DVD-ROM TEST DISK TSD-1) (Sound test)

???A music CD (Sound test)

???A CD-RW test media (CD-ROM/DVD-ROM test)

???A USB test module (USB test )

???A USB cable (USB test)

???LAN wraparound connector (LAN test)

???RGB wraparound connector (Expansion test)

???Module cable and RJ11 connector checker (Modem test)

???Headphones (Sound test)

???A microphone (Sound test)

???A PC for wraparound test (Wireless LAN test/Bluetooth test/IEEE1394 test)

???PC card wraparound connector (Expansion test) [Not necessary for this model)

3.1.2H/W (Hardware) initial information setting tool

The H/W initial information setting tool consists of the following programs.

???Initial configuration

???DMI information save

???DMI information recovery

???System configuration display

???E2PROM test (MAC/GUID/DMI)

You will need the following equipment to perform some of the programs.

Tests and Diagnostics

3.2Executing the Diagnostic Test

To start the Repair test program, follow these steps:

1.Insert the Repair test program disk in the USB floppy disk drive or Optical disk drive.

2.Turn on the computer while pressing U key. The following menu appears.

NOTE: The following menu is an example when Repair test program is performed from the floppy disk.

1.DMI Entry utirity

2.Repair Heatrun (T&D)

3.Repair Main (T&D)

Enter a choice:

To start the Diagnostics menu (T&D), press 3 and Enter.

To start the H/W initial information setting tool, press 1 and Enter.

To start the Heatrun test, press 2 and Enter.

NOTE: When replacing the system board, be sure to execute the following procedures.

1. Before replacing the system board, execute subtest03 ???DMI information save??? in 3.4 Setting of the hardware configuration in order to save the DMI information from system board to floppy disk.

2.After replacing the system board, execute the subtest04 ???DMI information recovery??? and subtest08 ???System configuration display??? in 3.4 Setting of the hardware configuration in order to copy the DMI information and system information from the floppy disk.

Tests and Diagnostics

3.2.1 Diagnostics menu (T&D)

Set the highlight bar to 3, and press Enter. The following DIAGNOSTIC TEST MENU will appear:

TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX

DIAGNOSTICS MENU :

1 - DIAGNOSTIC TEST

2 ??? ONLY ONE TEST

4- HEAD CLEANING

5- LOG UTILITIES

6- RUNNING TEST

7- FDD UTILITIES

8- SYSTEM CONFIGURATION

9- EXIT TO MS-DOS

NOTE: To exit the DIAGNOSTIC TEST MENU, press the Esc key. If a test program is in progress, press Ctrl + Break to exit the test program. If a test program is in progress, press Ctrl + C to stop the test program.

Tests and Diagnostics

Set the highlight bar to 1, and press Enter. The following DIAGNOSTIC TEST MENU will appear:

TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX

NOTE: Only when a 2nd HDD is installed in the computer, [There is a second hard disk] message appears in the display.

Functions 1 through 12 are the Diagnostic Tests. Function 88 sets the floppy disk drive and hard disk drive error retry count (0-255).

To exit the submenu of the Diagnostic Test and returns to the Diagnostics Menu, set the highlight bar to function 99 and press Enter.

Tests and Diagnostics

Select the option you want to execute and press Enter. When you select 1- SYSTEM TEST, the following message will appear:

NOTE: The menu displayed by your computer may be slightly different from the one shown above.

Select the desired subtest number from the subtest menu and press Enter. The following message will appear:

TEST LOOP : YES (or NO)

ERROR STOP : YES (or NO)

Use the right and left arrow keys to move the cursor to the desired option.

Selecting YES of TEST LOOP increases the pass counter by one, each time the test cycle ends and restarts the test cycle.

Selecting NO returns the process to the subtest menu after the test is complete.

Tests and Diagnostics

Use the up and down arrow keys to move the cursor to ???ERROR STOP???.

Use the right and left arrow keys to move the cursor to the desired option and press Enter.

Selecting YES of ERROR STOP stops the test program when an error is found and displays the operation guide on the right side of the display screen as shown below:

1: Test end

2: Continue

3: Retry

These three selections have the following functions respectively:

1.Terminates the test program and exits to the subtest menu.

2.Continues the test.

3.Restarts the test from the error.

Selecting NO keeps the test running even if an error is found. When an error occurred, the error status is displayed and one error is added to the error counter.

Table 3-1 in section 3.6 describes the function of each test on the subtest menu. Table 3-2 in section 3.19 describes the error codes and error status for each error.

3.2.2 H/W initial information setting tool

After selecting this test, the following menu appears in the display.

###################################################################

###### Repair Initial config set####

###################################################################

*******************************************************************

... Press test number [1-3,9] ?

For more details on this test, refer to the section 3.3.

3.2.3 Heatrun test program

Heatrun test starts executing the same subtest as 3.23 RUNNING TEST. For more details on this test, refer to the section 3.4.

Tests and Diagnostics

3.3Setting of the hardware configuration

To execute this program, input 1 in the startup menu. Then press Enter to select the (2)- Initial config set. The H/W initial information setting tool consists of four subtests.

Input the number you want to execute and press Enter.

NOTE: Connect USB FDD, when you perform the Repair test program from the CD- ROM. DMI information on the subtest 02 is written in floppy disk.

Subtest 01 Initial configuration

This subtest executes the following items and shows their contents in the display. When an item ends normally, the program proceeds automatically to the next one. When an error is found, the program stops and waits for key input. (After solving the problem, the program executes the item again.)

Setting of the CPU set table

Setting of the micro code

Setting of the EHSS

Inputting and writing of DMI information

When the DMI information is displayed, the following messages appear in order. Input each information. (If you do not replace the PCB, the DMI information should not be changed.)

1.???Enter Model Name???? is displayed. Input the computer???s model name and press Enter. (e.g. DynaBook)

2.???Enter Version Number???? is displayed. Input the computer???s version number and press Enter. (e.g. PC18070C313S)

3.???Enter Serial Number???? is displayed. Input the computer???s serial number and press Enter. (e.g. 12345678)

4.???Enter Model Number???? is displayed. Input the computer???s sales model number and press Enter. (e.g. PP200-AAAAA)

5.???Enter Bundle Number???? is displayed. Input the computer???s PCN/Bundle number and press Enter.

(e.g. PMSREQ3Q34H/S0123456789)

6.???Write data OK (Y/N)???? is displayed. To write the DMI information to the Flash ROM, press Y, and then Enter.

Tests and Diagnostics

7.???Create DMIINFO TXT (Y/N)???? is displayed. Press Y, then the DMI information (text data) is written to the Floppy disk, etc.

Setting of the HWSC

Setting of the UUID

Display of the DMI information (including UUID)

After completion of the above settings, H/W configuration & DMI information are appeared in order. Check the contents and press Enter.

Subtest 02 DMI information save

NOTE: Before replacing the system board, be sure to execute this subtest and save the DMI information to the floppy disk.

This is one of tools to copy the DMI information to a new PCB after replacing.

This subtest saves all the DMI data in a floppy disk.

Subtest 03 DMI information recovery

This is one of tools to copy the DMI information to a new PCB after replacing.

This subtest writes all the DMI data in the floppy disk into the new PCB.

NOTE: Since the data of UUID is updated every time when this subtest, DMI information recovery, is done, the saved UUID data is not written.

Tests and Diagnostics

3.4Heatrun Test

To execute this program, press 2, Repair Heatrun and press Enter in the startup menu, press

Enter.

After selecting this test, the same subtests as 3.23 RUNNING TEST is executed successively.

For more details on the procedure and test content, refer to RUNNING TEST. When the heatrun test ends, following message appears in the display.

************************************************

HEATRUN TEST END

************************************************

Press any key to continue...

Press any key and return to the startup menu.

Tests and Diagnostics

3.7Memory Test

To execute the Memory Test, select 2 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.

Subtest 01 Conventional memory

This subtest writes a constant data to conventional memory (0 to 640 KB), then reads the new data and compares the result with the original data.

Subtest 02 Protected Mode

NOTE: The CONFIG.SYS file must be configured without expanded memory manager programs such as EMM386.EXE, EMM386.SYS or QEMM386.SYS. Also, the HIMEM.SYS must be deleted from the CONFIG.SYS file.

Tests and Diagnostics

3.8Keyboard Test

To execute the Keyboard Test, select 3 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.

Subtest 01 Pressed key code display

When a key is pressed, the scan code, character code, and key top name are displayed on the screen in the format shown below. The Ins Lock, Caps Lock, Num Lock, Scroll Lock, Alt, Ctrl, Left Shift, and Right Shift keys are displayed in reverse screen mode when pressed. The scan codes, character codes, and key top names are shown in Appendix D.

PRESS [Enter] KEY

Tests and Diagnostics

3.9Display Test

To execute the Display Test, select 4 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter.

Subtest 01 VRAM read/write for VGA

This subtest writes the constant data (AAAAh and 5555h) to the video RAM. The data is read and compared to the original data.

Subtest 02 Gradation for VGA

This subtest displays four colors: red, green, blue and white from left to right across the screen from black to maximum brightness. The display below appears on the screen, when this subtest is executed.

To exit this subtest and return to the DISPLAY TEST menu, press Enter.

Subtest 03 Gradation for LCD

This subtest displays bands of gradations for mixed colors, then for red, green, and blue. Next, it displays eight solid colors full screen: red, semi-red, green, semi-green, blue, semi-blue, white, and semi-white. Each color displays for three seconds.

Tests and Diagnostics

Subtest 04 Gradation & Mode test for VGA

This subtest displays gradations for following modes. To change the mode, press Enter.

The display below appears on the screen when this subtest is executed.

(Display example: Mode 12)

To exit this subtest and return to the DISPLAY TEST menu, press Enter after displaying the Mode 118.

Subtest 05 All dot on/off for LCD

This subtest displays an all-white screen then an all-black screen. The display changes automatically every three seconds, then returns to the DISPLAY TEST menu.

Tests and Diagnostics

Subtest 06 ???H??? Pattern Display

This subtest displays a full screen of ???H??? patterns.

HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

To exit this subtest and return to the DISPLAY TEST menu, press Enter.

NOTE: The last row may not be completely filled. This condition does not indicate on error.

Subtest 07 LCD Brightness

The LCD brightness changes in the following order:

Super-Bright ???> Bright ???> Semi-Bright ???> Bright ???> Super-Bright

After displaying with Super-Bright of LCD brightness, return to the DISPLAY TEST menu.

Subtest 08 LCD EDID Information (not use)

Subtest 09 External EDID read/compare (not use)

Tests and Diagnostics

3.10 Floppy Disk Test

CAUTION: Before running the floppy disk test, prepare a formatted work disk. Remove the Diagnostics Disk and insert the work disk into the FDD. The contents of the floppy disk will be erased.

To execute the Floppy Disk Test, select 5 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen.

1.The following message will appear. Select the media mode and start track to be tested, then press Enter.

2.The Floppy Disk test contains five subtests that test the FDD.

The floppy disk test menu will appear after you select FDD test parameters.

Tests and Diagnostics

3.11 Printer Test

CAUTION: Printer Test is not supported for this model.

To execute the Printer Test, select 6 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen.

NOTE: An IBM compatible printer must be connected to the system to execute this test. Also, printer port wraparound connector must be connected.

The following message will appear, after selecting the subtest 01 to 03 of the printer test:

channel#1 = XXXXh channel#2 = XXXXh channel#3 = XXXXh

Select the channel number (1-3) ?

The printer I/O port address is specified by the XXXXh number. The computer supports three printer channels. Select the printer channel number, and press Enter to execute the selected subtest.

Tests and Diagnostics

3.12 Async Test

CAUTION: Async Test is not supported for this model.

To execute the Printer Test, select 6 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen.

To execute the Async Test, select 7 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen. Move the highlight bar to the subtest you want to execute and press Enter.

Subtests 01 and 02 require the following data format:

Subtest 01 FIR/SIR Point to point (send)

NOTE: To execute subtests 01 and 02, each computer must have access to the other computer???s infrared port.

This subtest sends 20h through 7Eh data to the receive side, then receives the sent data and compares it to the original data through the FIR/SIR port.

Subtest 02 FIR/SIR Point to point (receive)

This subtest is used with subtest 01 described above. This subtest receives the data from the send side, then sends the received data through the FIR/SIR port.

Subtest 03 Wraparound (board)

NOTE: To execute this subtest, a RS-232C wraparound connector must be connected to the RS-232C port.

This subtest checks the data send/receive function through the wraparound connector.

Tests and Diagnostics

3.13 Hard Disk Test

To execute the Hard Disk Test, select 8 from the DIAGNOSTIC TEST MENU, press Enter, and follow the directions on the screen.

CAUTION: The contents of the hard disk will be erased when subtest 02, 03, 04, 06, 08 or 09 is executed. Before running the test, the customer should transfer the contents of the hard disk to floppy disk or another hard disk. If the customer has not or cannot perform the back-up, create back-up disks as described below.

Check to see if the Microsoft Create System Disks Tools (MSCSD.EXE) still exists in the System Tools Folder. (This tool can be used only once.) If it exists, use it to back up the pre-installed software, then use the Backup utility in the System Tools folder to back up the entire disk, including the user???s files.

Refer to the operating system instructions.

When a 2nd HDD is installed, the following messages will appear after selecting the hard disk test from the DIAGNOSTIC TEST MENU.

1.Input the number of HDD test and press Enter.

2.This message is used to select the error dump operation when a data compare error is detected. Select 1 or 2.

Data compare error dump (1:no, 2:yes)

3.This message is used to select whether or not the HDD status is displayed on the screen. The HDC status is described in section 3.20. Select 1 or 2.

Tests and Diagnostics

4.The Hard Disk Test message will appear after you respond to the Detail Status prompt. Select the number of the subtest you want to execute and press Enter. The following message will appear during each subtest.

The first three digits of the ADDRESS indicate which cylinder is being tested, the fourth digit indicates the head and the last two digits indicate the sector.

The first digit of the STATUS number indicates the drive being tested and the last two digits indicate the error status code as explained in table 3-2 of the section 3.19.

Subtest 01 Sequential read

This subtest is a sequential reading of all the tracks on the HDD starting at track 0. When all the tracks on the HDD have been read, the test starts at the maximum track and reads the tracks on the HDD sequentially back to track 0.

Subtest 02 Address uniqueness

This subtest writes unique address data to each sector of the HDD track-by- track. The data written to each sector is then read and compared with the original data. There are three ways the HDD can be read:

1.Forward sequential

2.Reverse sequential

3.Random

Subtest 03 Random address/data

This subtest writes random data in a random length to random addresses. This data is then read and compared to the original data.

Tests and Diagnostics

Subtest 03 Real time carry

CAUTION: When this subtest is executed, the current date and time are erased.

This subtest checks the real time clock increments, making sure the date and time are displayed in the following format:

Current date : 12-31-1999

Current time : 23:59:58

The real time increments are automatically executed and the following is displayed:

Current date : 01-01-2000

Current time : 00:00:00

PRESS [Enter] KEY TO EXIT TEST

To exit the test, press Enter.

Tests and Diagnostics

3.15 NDP Test

To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen.

CAUTION: Judge the existence of high-speed operation processor by 1bit of the composition byte. If exists, the bit is ???1???. Test only when the high-speed operation processor exists.

Subtest 01 NDP test

This test checks the following functions of NDP:

???Control word

???Status word

???Bus

???Addition

???Multiplication

Tests and Diagnostics

3.16 Expansion Test

To execute the expansion test, select 11 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen.

Subtest 01 PCMCIA wraparound [It is not supported]

CAUTION: PCMCIA wraparound test is not supported for this model.

NOTE: To execute this subtest, the PC card wraparound connector is required.

This subtest checks the following signal line of the PC card slot:

???Address line

???REG#, CE#1, CE#2 line

???Data line

???Speaker line

???Wait line

???BSY#, BVD1 line

This subtest is executed in the following order:

NOTE: Select the subtest number01, The following message will appear: Test slot number select (1:slot0, 2:slot1, 0:slot0&1)?

Tests and Diagnostics

3.17 CD-ROM/DVD-ROM Test

To execute the CD-ROM/DVD-ROM test, select 12 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen.

NOTE: For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1. For the subtest 04, use a CD-RW on the market.

Subtest 01 Sequential read

This subtest is a sequential reading of one-block units (2K bytes) of all the logical addresses.

Subtest 02 Read specified address

This subtest reads one-block data from a specified address.

Subtest 03 Random address/data

This subtest reads one-block data and multi-block data from random addresses 200 times.

Subtest 04 RW 1point W/R/C

This subtest writes, reads and compares data at one point on a CD/RW media.

Tests and Diagnostics

3.19 Hard Disk Test Detail Status

When an error occurs in the hard disk test, the following message is displayed:

HDC status = XXXXXXXX

Detailed information about the hard disk test error is displayed on the screen by an eight-digit number. The first four digits represent the hard disk controller (HDC) error status number and the last four digits are not used.

The hard disk controller error status is composed of two bytes; the first byte displays the contents of the HDC status register in hexadecimal form and the second byte displays the HDC error register.

The contents of the HDC status register and error register are listed in Tables 3-3 and 3-4.

Table 3-3 Hard disk controller status register contents

Tests and Diagnostics

3.20ONLY ONE TES

3.20.1 Program Description

This program tests the unique functions of this model.

3.20.2 Operations

Select test 2 from the DIAGNOSTIC MENU and press Enter. The following menu appears in the display.

#################################################################

######## ONLY ONE TEST Menu (XXXXXXXXX) ########

#################################################################

*****************************************************************

.... Press test number [1-9, A-E9, 99] ?

Select the subtest number you want to test and press Enter.

To return to the Common Test menu, select 99 and press Enter.

Tests and Diagnostics

This subtest checks the functions of the touch pad as shown below.

A)Direction and parameter

B)Switching function check.

This test displays the response from the touch pad and touch pad switch. When moving your finger on the touch pad towards the upper left, the <POINTING> display changes according to the following illustration. If a touch pad switch is pressed, the <BUTTONS> displays appear on the right side one by one. The parameters appear above the <BUTTONS> (1) or (2) corresponding to the pressed touch pad switch highlights. To end this subtest, press two touch pad switches at the same time.

Tests and Diagnostics

Subtest 3 Wireless communication switch

This subtest checks if the Wireless communication switch works properly.

If the test is started with the switch ON, following message appears in the display.

Wireless communication switch is set to a start position (OFF)

Slide the switch to OFF position. Then, following message appears in the display.

Wireless communication switch ON !!

Slide the switch to ON position. Then, following message appears in the display.

Wireless communication switch OFF !!

After Sliding the switch to OFF position, return to the ONLY ONE TEST menu automatically.

Subtest 4 USB Port Select menu

NOTE: When executing this subtest, USB test module and USB cable must be connected.

This subtest checks if USB port works properly.

The following menu appears in the display.

################################################################

######## Port Select menu######

################################################################

****************************************************************

.... Press test number[0-2, 9] ?

Connect the USB test module and USB cable to the computer. Input the port test number and press Enter.

OK message appears in the display if the test ends without fail.

NG message appears in the display if an error is found during the test. Confirm the connection of cable, and then execute the test again.

Press 9 and Enter to return to ONLY ONE TEST menu.

Tests and Diagnostics

This subtest checks if each LED lights properly.

The following message appears in the display in order. Follow the instructions in the display to execute the test.

[HDD Access LED test]

Press any key and following message appears in the display.

Confirm corresponding LED lights properly.

Press Enter and following message appears in the display.

Check [DC-IN]&[Power]&[Main Battery]LED= Green

Check if the color of the message changes orange to green alternately. Press Enter and return to the ONLY ONE TEST menu.

Tests and Diagnostics

Cross Function button is pushed in the direction of center, upper, lower, left, and right.

OK message appears in the display if the test ends without an error.

Press any key return to each Steps if NG! or Press any key message apprears.

Press Escape/Rotation button.

OK message appears in the display if the test ends without an error.

Press any key return to each Steps if NG! or Press any key message apprears.

Press Windows security tablet button.

OK message appears in the display if the test ends without an error.

Press any key return to each Steps if NG! or Press any key message apprears.

Press TOSHIBA Presentation button.

OK message appears in the display if the test ends without an error.

Press any key return to each Steps if NG! or Press any key message apprears

Tests and Diagnostics

The following message appears in the display.

*-------- > Volume Up!

Step5

Volume dial is turned to the left.

OK message appears in the display if the test ends without an error.

Press any key return to each Steps if NG! or Press any key message apprears

*-------- > Volume Up!

Step6

Volume dial is turned to the right.

OK message appears in the display if the test ends without an error.

Press any key return to each Steps if NG! or Press any key message apprears.

If the test ends successfully, the display returns to the ONLY ONE TEST menu.

Tests and Diagnostics

Subtest 7 Acceleration sensor

This subtest detects and corrects the each axis (X, Y, Z).

NOTE: Make sure that this subtest is executed on the following condition:

1.Flat desk with vertical plane to get the stability of machine.

2.The vertical wall or plane is necessary.

3.Prevent the machine from shake or shock.

Set the machine

against the vertical planeVertical plane with the Front upward

Flat desk

The figure below shows the name and position of each side.

Top

(heaven surface)

Tests and Diagnostics

When this subtest is selected, the following message appears in the display.

The heaven surface establishes in the upper direction Press [Enter] key

NOTE: Be sure to execute the test with the display panel opened.

Set the machine on the flat desk. Then press Enter to detect the data on this setting of machine. The following message appears in the display.

The back establishes in the upper direction

Press [Enter] key

Set the machine against the vertical plane on the flat desk with the back of machine upward. Then press Enter to detect the data on this setting of machine. The following message appears in the display.

The right establishes in the upper direction

Press [Enter] key

Set the machine against the vertical plane on the flat desk with the right side of machine upward. Then press Enter to detect the data on this setting of machine. The following message appears in the display.

The front establishes in the upper direction

Press [Enter] key

Set the machine against the vertical plane on the flat desk with the front of machine upward. Then press Enter to detect the data on this setting of machine. The following message appears in the display.

The left establishes in the upper direction

Press [Enter] key

Set the machine against the vertical plane on the flat desk with the left side of machine upward. Then press Enter to detect the data on this setting of machine.

When there is no defective during the all checks above, the following message appears in the display. Then press Enter and return to the Only One Test menu.

** Setting OK! ** Press [Enter] key

When any trouble in the above setting is found, the following message appears and the test halts. Then press Enter and return to the Only One Test menu.

** Setting ERROR! ** Press [Enter] key

Tests and Diagnostics

Subtest 8 Docker Dock/Undock

This subtest is executed with an Slim Port Replicator II. installed.

Press Enter while pushing the eject button of the Slim Port Replicator II. the following message appears.

Pushing Eject-SW, and press [Enter] Key

Press Enter without pushing the eject button of the Slim Port Replicator II. after the following message appears.

Release Eject-SW, and press [Enter] Key

If the test ends successfully, the display returns to the ONLY ONE TEST menu.

When the display returns to the ONLY ONE TEST menu, remove the Express Port Replicator from the computer.

This subtest checks if FAN works properly.

The following message appears in the display in order.

!Start low-speed rotation?????????.Waits 8 seconds

!Start reading of rotation????????????Waits 3 seconds

!Start Hight-speed rotation??????..Waits 8 seconds

!Start reading of rotation????????????Waits 3 seconds

OK message appears in the display if the test ends without a defective. NG message appears in the display if a defective is found during the test.

Subtest A E2PROM (MAC/GUID)

It checks whether the MAC address, GUID of IEEE1394 information are written.

Tests and Diagnostics

Subtest B Intel AMT (Information)

It checks whether the Intel AMT corde versions information are written. Intel Kedron is required for an Intel AMT check.

BIOS should be Intel AMT correspondence.

Subtest C Degitizer utility

NOTE: 1. To perform this subtest, connect the AC adapter.

2. While performing this test, don't turn off the power by any means.

If the power is turned off, there is a possibility that the machine may not start.

This subtest checks the operation and compensates the position of the digitizer.

If this subtest is performed, the computer will reboot in order to rewrite the program of the digitizer.

Therefore, it takes time for a while until the test starts. Don't turn off the power by any means during this operation.

1)In the case of the model which carries both the digitizer and the touch panel, perform the following Step1.

2)The model which carries only the digitizer (without touch panel) performs only the functional check of the digitizer automatically.

Step 1 For Digitizer and Touch panel model

Since four crosses are displayed on a screen, touch the center of them which indicated in green in order with a tablet pen.

Since the touch-panel compensation data is written in by this test, please touch the center of each cross with a tablet pen carefully.

(If the compensation value is wrong, the touch panel cannot be used during Windows operation.)

In the both cases, when the test ends normally, the computer will reboot in order to rewrite the program of the digitizer again.

Tests and Diagnostics

Then the test returns to the ONLY ONE TEST menu automatically after a while.

Don't turn off the power by any means until the ONLY ONE TEST menu appears again.

The following error message is displayed when the digitizer is out of order. ???Press any key!???

If any key is pressed, the computer will reboot in order to rewrite the program of the digitizer.

Then the test returns to the ONLY ONE TEST menu automatically after a while.

Don't turn off the power by any means until the ONLY ONE TEST menu appears again

Subtest D Intel Shirley Peak (MAC)

The functional check of Shirley Peak and a MAC Address check are carried out.

Tests and Diagnostics

Subtest ??? SSD Card (R5C847 Writh/Read)

The functional check of SD Card.

Enter the E key and insert an SD card.

Pressing any key will start the test.

If the test result is O.K., remove the SD card.

If it is NG, check the error message.

NOTE:SD card specifications which can be used for this test are shown below.

-Classical SD Card (V1.00) for Normal Speed (max 25MHz)

-High Speed SD Card (V1.10 optional) for High Speed (max 50MHz)

-SDHC (>= 4GB) Supported

* SDIO devices are not supported

As for the SD card specification which can be used in WINDOWS, check the product specification.

Tests and Diagnostics

3.21Head Cleaning

3.21.1 Function Description

This function cleans the heads in the FDD by executing a series of head load/seek and read operations. A cleaning kit is necessary to perform this program.

3.21.2 Operations

1.Selecting test 4 from the DIAGNOSTIC MENU and pressing Enter displays the following messages:

DIAGNOSTICS - FLOPPY DISK HEAD CLEANING : VX.XX

Mount cleaning disk(s) on drive(s).

Press any key when ready.

2.Remove the Diagnostics Disk from the FDD, then insert the cleaning disk and press

Enter.

3.When the ???cleaning start??? message appears, the FDD head cleaning has begun.

4.The display automatically returns to the DIAGNOSTIC MENU when the program is completed.

Tests and Diagnostics

3.22Log Utilities

3.22.1 Function Description

This function logs error information generated while a test is in progress and stores the results in RAM. This function can store data on a floppy disk or output the data to a printer.

NOTE: Connect USB FDD, when you perform the DIAGNOSTIC PROGRAM from the DVD-ROM. The data is stored in floppy disk.

The error information is displayed in the following order:

1.Error count (CNT)

2.Test name, Subtest number (TS-No)

3.Pass count (PASS)

4.Error status (STS)

5.FDD/HDD or memory address (ADDR)

6.Write data (WD)

7.Read data (RD)

8.HDC status (HSTS)

9.Error status name (ERROR STATUS NAME)

If the power switch is turned off, the error information will be lost.

Tests and Diagnostics

3.22.2 Operations

Select 5 and press Enter in the DIAGNOSTIC MENU, logs error information into RAM or onto a floppy disk. The error information is displayed in the following format:

[[1:Next,2:Prev,3:Exit,4:Clear,5:Print,6:FD Log Read,7:FD Log Write]]

2.The error information displayed on the screen can be manipulated by the following number keys:

The 1 key scrolls the display to the next page. The 2 key scrolls the display to the previous page. The 3 key returns to the Diagnostic Menu.

The 4 key erases all error log information in RAM. The 5 key outputs the error log information to a printer. The 6 key reads the log information from a floppy disk. The 7 key writes the log information to a floppy disk.

3.In the case of ???error retry OK,??? a capital ???R??? will be placed at the beginning of the error status. However, it is not added to the error count.

Tests and Diagnostics

3.23Running Test

3.23.1 Function Description

This function automatically executes the following tests in sequence:

1.System test (subtest 01)

2.Memory test (subtests 01, 02)

3.Display test (subtest 01)

4.Real timer test (subtest 02)

5.HDD test (subtest 01)

6.FDD test (subtest 02)

The system automatically detects the number of floppy disk drives connected to the computer for the FDD test.

3.23.2 Operations

1.Select 6 from the Diagnostic Menu and press Enter, the following messages will appear in the display in order.

FDD write/read test (Y/N) ?

Printer wrap around test (Y/N) ?

Serial wrap around test (Y/N) ?

CD-ROM/DVD-ROM test (Y/N) ?

2.To execute the test, press Y (yes) and Enter. To cancel the test, press N (no) and Enter. If you execute the selectable test, follow the indication message in the display.

After setting the selectable test, the test starts automatically. To terminate the program, press Ctrl + Break.

Tests and Diagnostics

3.24Floppy Disk Drive Utilities

3.24.1 Function Description

This function formats the FDD, copies the floppy disk and displays the dump list for both the FDD and HDD.

1. FORMAT

NOTE: This program is only for testing a floppy disk drive. The option is different from the Toshiba MS-DOS FORMAT command.

This program can format a floppy disk in the following formats:

(a)2DD: Double-sided, double-density, double-track, 96/135 TPI, MFM mode, 512 bytes, 9 sectors/track.

(b)2HD: Double-sided, high-density, double-track, 96/135 TPI, MFM mode, 512 bytes, 18 sectors/track.

2.COPY

This program copies data from a source floppy disk to a target floppy disk.

3.DUMP

This program displays the contents of the floppy disk and the designated sectors of the hard disk on the display.

4.HDD ID READ

This program reads the hard disk ID and displays hard disk information.

Tests and Diagnostics

3.24.2 Operations

1.Selecting 7 from the DIAGNOSTIC MENU and pressing Enter displays the following message:

[ FDD UTILITIES ]

1 - FORMAT

2 - COPY

3 - DUMP

4 ??? HDD-ID READ

9 - EXIT TO DIAGNOSTICS MENU

2.FORMAT program

(a)Selecting FORMAT displays the following message:

DIAGNOSTICS - FLOPPY DISK FORMAT : VX.XX

Drive number select (1:A, 2:B) ?

(b)Select a drive number to display the following message:

Type select (0:2DD, 3:2HD) ?

(c)Select a media/drive type number and press Enter. A message similar to the one below will be displayed:

Warning : Disk data will be destroyed.

Insert work disk into drive A:

Press any key when ready.

(d)Remove the Diagnostics Disk from the FDD, insert the work disk and press any key.

The following message will be displayed when the FDD format is executed:

Format start

[[track, head = XXX X]]

After the floppy disk is formatted, the following message will appear:

Format complete

Another format (1:Yes/2:No) ?

(e)Typing 1 displays the message from step (c) above. Typing 2 returns the test to the DIAGNOSTIC MENU.

Tests and Diagnostics

3.COPY program

(a)When COPY is selected, the following message appears:

FLOPPY DISK FORMAT & COPY : VX.XX

Type select (0:2DD,3:2HD) ?

(b)Selecting a media/drive type number will display a message similar to the one below:

Insert source disk into drive A:

Press any key when ready.

(c)Remove the Diagnostics Disk from the FDD, insert the source disk and press any key. The following message will appear, indicating the program has started.

Copy start

[[ track,head = XXX X ]]

(d) The following message will appear.

Insert target disk into drive A:

Press any key when ready.

(e)Remove the source disk from the FDD, then insert a formatted work disk and press any key. The following message will appear and start copying to the target disk.

[[ track,head = XXX X ]]

(f)When the amount of data is too large to be copied in one operation, the message from step (b) is displayed again. After the floppy disk has been copied, the following message will appear:

Copy complete

Another copy (1:Yes/2:No) ?

(g)To copy another disk, type 1 and the message from step (a) is displayed again. Entering 2 returns the test program to the DIAGNOSTIC MENU.

Tests and Diagnostics

4.DUMP program

(a)When DUMP is selected, the following message appears:

DIAGNOSTICS-HARD DISK & FLOPPY DISK DUMP : VX.XX

Drive type select (1:FDD, 2:HDD) ?

(b)Select a drive type. If 2:HDD is selected, the display will go to step (h). If 1:FDD is selected, the following message will appear:

Select drive number (1:A, 2:B) ?

(c)Select a drive number and the following message will be displayed.

Format type select (1:2DD, 3:2HD) ?

(d)If 3:2HD is selected, the following message will appear. Select a media mode.

2HD media mode (1:1.20MB, 2:1.44MB, 3:1.23MB)?

(e)The following message will appear:

Insert source disk into drive A:

Press any key when ready.

(f) Insert a source disk and press any key and the following message will appear:

?????? Max. address ?????? [Track ] = XXXX [Head ] = XX [Sector] = XX

Track number ????

(g)Set the track number, head number and sector number you want to dump. The system will access the disk and dump a list. Then the message shown in (k) will appear.

(h)The following message will appear when selecting 2:HDD in (a).

Select drive number (1:C, 2:D) ?

(i) Select a drive number and the following message will be displayed.

---Max. address ---

[LBA ] = XXXXXXXXX LBA number ????????

(j)Set the LBA number you want to dump. The system will access the disk and dump a list.

Tests and Diagnostics

(k)The following message will appear. To finish the dump, select 3.

Press number key (1:up,2:down,3:end) ?

(l)The following message will appear. Selecting 2 returns to the FDD

UTILITIES MENU.

Another dump (1:Yes,2:No) ?

HDD ID READ program

Selecting HDD ID displays the following HDD ID configuration:

NOTE: Only when a 2nd HDD is installed, [Drive #2] message appears in the display.

Press Enter to return to the FDD UTILITIES MENU.

Tests and Diagnostics

3.25 System Configuration

3.25.1 Function Description

The System Configuration program contains the following configuration information for the computer:

1.Processor Type [Code/L2 cache]

2.Chip set [VRAM]

3.BIOS ROM version [1st ID, 2nd ID]

4.Boot ROM version

5.EC/KBC version

6.PS Microprocessor version

7.SVP parameter version [Panel/Manufacture code/Product code]

8.Micro code revision [Processor number]

9.Total Memory Size [Conventional memory]

10.Battery code

11.HWSC

12.FSB [Voltage]

13.Printer Adapter

14.ASYNC Adapter

15.Math co-processors

16.Floppy Disk Drive [Track/Head/Sector]

17.Hard Disk Drive [Sector/Drive size/Manufacture code]

18.Optical Disk Drive [Maker/Drive type/Manufacture code/Product code]

19.T&D total version

20.Date/Time

Tests and Diagnostics

3.26 Wireless LAN Test Program (Atheros)

Since there is no test program for Atheros-made wireless LAN cards, check the wireless LAN card type of the computer and the antenna connection by using Windows programs.

Check of the wireless LAN card type

1.Slide the wireless communication switch to ???ON??? position.

2.Check the card type according to the following procedure:

Click [Start] -> [All Programs] -> [TOSHIBA] -> [Utilities] -> [PC Diagnostic Tool]. Check the ???Network???. If the ???Atheros AR5007EG(11b/g)??? , ???Atheros

AR5006EX(11a/b/g)???, ???Atheros AR9281(11b/g/n)??? or ???Atheros 9280(11a/b/g/n)???is shown, the correct card is installed in the computer.

Tests and Diagnostics

Check of the antenna connection

1.Confirm that the icon for wireless LAN appears at the lower right of the screen under the circumstances the wireless LAN communication is available. (It is no problem if a cross is shown on the icon.)

2.Double-click the icon. If the computer finds any AP (Access Point), the antenna marks like as follows will appear. It shows the antenna cables are surely connected to the wireless LAN card.

3.The following message will appear if the antenna cables are not connected to the wireless LAN card or no available access point is found. In this case, check the antenna cable connection to the wireless LAN card by disassembling the computer following the steps described in Chapter 4, Replacement Procedures.

Tests and Diagnostics

3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) (Not Used)

For the test of Intel-made wireless LAN cards, configure the test environment as shown below with the following equipment.

??? AP ???which can operate on Windows XP and is corresponding to access point 11a, 11b and 11g???

NOTE: Set the SSID of AP as follows. (Note that upper case and lower case characters are recognized as different characters.)

AP for check of 11a : 11aAP

AP for check of 11b : 11bAP

AP for check of 11g : 11gAP

Make the security functions of AP (WEP, WPA, etc.) invalid.

???REF (Reference) PC

???Cross cable

???DUT (Device Under Testing)

11a(b,g)AP

Configuration of equipment for transmitting-receiving test

How to setup the REF PC

Set up the wireless LAN environment needed for the test before the start of Responder program on REF PC.

1.Copy the R100VWL5.ZIP (wireless LAN program for maintenance, common to Calexico, Golan and Kedron) to REF PC and unzip it. Then ???Clx_Res??? folder is created and the following three programs are copied in it.

PACKET.SYS

PACKET.INF

WTWINSVR.EXE

Tests and Diagnostics

When ???Install From Disk??? window appears, click ???Browse?????? and specify the created ???Clx_Res??? folder. Then Click ???OK???. (For the test, ???PACKET.INF??? file is used.)

Install From Disk window

The ???Select Network Protocol??? window appears again. In the ???Network Protocol???, ???DDK PACKET Protocol??? will appear. Then click ???OK??? to start the installation.

Select Network Protocol window

When the installation is completed, ???Local Area Connection Properties??? will appear. Confirm that the ???DDK PACKET Protocol??? is added. Click ???Close??? button to finish the setup of REF PC.

Local Area Connection Properties window

Tests and Diagnostics

After the completion of REF PC setup, restart the WINDOWS. Then perform the Responder test program for Windows (WTWINSVR.EXE) in the Clx_Res folder.

???WTWINSVR.EXE

How to start

1. Double-click wtwinsvr icon. The following screen will appear.

Startup screen of wtwinsvr program

2.Enter the number of Network Adapter used on REF PC (enter 1 for example above). Then the following screen will appear. Start the test program on DUT.

Screen while running the wtwinsvr program

The REF PC is waiting for the start of the test program on DUT.

Tests and Diagnostics

3.28 Wireless LAN Test Program on DUT PC (Intel-made)

3.28.1 Wireless LAN Test Program (Intel-made : Shirley Peak) on DUT PC

This section describes how to perform the wireless LAN transmitting-receiving test (Intel- made 802.11 a/b/g). To execute the wireless LAN test, use the Diagnostics disk for wireless LAN test.

Insert the Diagnostics disk for wireless LAN test into the Floppy Disk Drive. Turn on the power while pressing U.

The following menu appears in the display.

*************************************************************

Tests and Diagnostics

This subtest execute transmitting/receiving test in 802.11b mode using the main antenna.

If a defective is not found during the test, OK message will appear in the display. Press any key and return to the test menu.

If a defective is found during the test, NG message will appear in the display. When pressing any key, the following message is displayed

****************************************

If a defective is not found during the test, OK message will appear in the display. Press any key and return to the test menu.

If a defective is found during the test, NG message will appear in the display. When pressing any key, the following message is displayed

****************************************

Press any key and return to the test menu.

Tests and Diagnostics

3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program

This section describes how to perform the LAN/Modem/Bluetooth/IEEE1394 test with the test program.

Insert the test program disk for LAN/Modem/Bluetooth/IEEE1394 test in FDD and turn on the power. The following message will appear:

Microsoft Windows XX Startup Menu

----------------------------------

1.LAN

2.Modem

3.Bluetooth

4.IEEE1394 Enter a choice:

Press the number you want to test and press Enter.

NOTE: It is impossible to go back to startup menu once you choose the test. Therefore, LAN/Modem/Bluetooth/IEEE1394 test can not be executed successively.

3.29.1LAN test

To execute LAN test, press 1 and Enter. The following message will appear:

####################################################################

######### i82562 ICHx GbE (i82540) Diagnostics program #####

####################################################################

********************************************************************

.... Press test number [1-2] ?

Press the number you want to test and press Enter.

Tests and Diagnostics

Subtest02 (GbE)

This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. Select 2 to execute and press Enter.

The following message will appear:

Testing adaptor...hit <ESC> to abort.

External Loopback Test...PASSED Testing completed.

Loopback Test Complete

*1000Base Auto-negotiation TxRx Test

*CE Test Complete

NOTE: The menu displayed by your computer may be slightly different from the one shown above.

If a defective is found, NG message will appear in the display.

Tests and Diagnostics

3.29.2Modem test

For this subtest, connect the modem PCB and RJ11 connector with a harness. Use the dedicated ???FAT-MODE inspection device (product code: QE2000P01 made by Nitto Denki Seisakusyo)??? for the tests.

##################################################################

###### AC97' Modem Controller Diagnostics program #######

##################################################################

******************************************************************

.... Press test number[1-2] ?

To execute Modem test, press 2 and Enter. Following message will appear:

[Modem loopback test !]

ICHx MDC Test Program with Modem Sound (Line Test)

Version X.X

OK is displayed when a error is detected, NG is display when a error is not detected.

NOTE: The menu displayed by your computer may be slightly different from the one shown above.

RJ11 Connection Check (LED) (Operator???s Check LED) test will be executed, and the following message will appear:

...Press Key (Y = OK , N =NG)

If the color in the LED of the connection checker is orange, press Y, otherwise, press N.

Tests and Diagnostics

3.29.3 Bluetooth test

Preparation

???For the test of Bluetooth function, use the Windows program installed on the target computer (computer to be tested). A responder device (device for transmitting/receiving data) is also needed. (A mobile phone with the Bluetooth function is also available.)

???A Bluetooth card should be installed on the target computer. Install the Bluetooth function by clicking [All Programs] -> [TOSHIBA] -> [Bluetooth] -> [Bluetooth Settings].

Test procedure

1.Enable the Bluetooth function of the responder device.

2.Make sure the wireless communication switch of the target computer is set to ???ON??? position.

3.Right-click the Bluetooth icon on the lower right screen of the target computer.

4.Select ???Options??????.

Tests and Diagnostics

5. Select ???Diagnostics??? tab and click ???Run???.

6. Check the ???Log??? to confirm the test result.

BT address of test computer

BT address of responder device

7.When the BT (Bluetooth) address of the responder device appears, the Bluetooth card and antenna connection are OK.

If the BT address of the responder device does not appear, check the Bluetooth card condition and antenna cable connection to the Bluetooth card by disassembling the computer following the steps described in Chapter 4, Replacement Procedures.

Tests and Diagnostics

3.29.4IEEE1394 test

To execute this test, input 4 and press Enter.

NOTE: Use another computer that can communicate by IEEE1394 (i. Link) cable as a reference machine to perform this test.

The following menu will appear:

********************************************************************

******** IEEE1394[XXXXX] Diagnostics program **************

********************************************************************

.... Press test number[1-3] ?

To execute the TEST, select the test number you want to execute and press Enter.

Tests and Diagnostics

3.31 SETUP

3.31.1 Function Description

This program displays the current system setup information as listed below:

Main menu

System Time???System time ???

System Date???System date ???

CPU Type

CPU Speed

HDD1/SSD1

ODD

Total Memory Size

System BIOS Version

EC Version

ATM Setup Prompt

Language

Security menu

User Password

Supervisor Password

HDD1/SDD1 Password Mode

HDD User Password

TPM

Clear TPM Owner

Tests and Diagnostics

Power Management menu

Wake-up on LAN

Wake-up on LAN on Battery Wake on Keyboard

Critical Battery Wake-up Dynamic CPU Frequency Mode Core Multi-Processing

Intel Turbo boosts eSATA

SATA Interface setting

BIOS Power Management

Advanced menu

Execute-Disable Bit Capability

Virtualization Technology

Trusted Execution Technology

Beep Sound

USB Sleep and Charge

USB KB/Mouse Legacy Emulation

USB-FDD Legacy Emulation

USB Memory BIOS Support Type

Change Boot Order

System Configuration

Exit menu

???Load Setup Defaults

???Discard Changes

???Exit Saving Changes

Tests and Diagnostics

Moving Within the SETUP Menu and Changing Values

1.Press ??? and ??? to move between the two columns. Press ??? and ??? to move between items in a column.

2.Press either the [Enter]Key to change the value.

Accepting Changes and Exiting the SETUP Window

1.Press [F10] key to accept the changes you made.

2.To make other changes, press N. Repeat the steps above.

3.To accept the changes, press Y.

NOTE: You can press Esc to quit at any time without saving changes. SETUP asks you to confirm that you do not want to save your changes. When SETUP is displayed at the next time, the current configuration appears.

The Factory Preset Configuration

When you access SETUP, the current configuration is displayed.

1.To show the factory preset configuration, press [F9] key.

2.To accept the default settings, press [Y] key.

Tests and Diagnostics

3.32 Maintenance (WinPE&FreeDos) Test Program Operation

3.32.1 . Outline

This document explains how to operate T&D that is released through TOSHIBA Test & Diagnostic CD.

3.32.2 Outline of Specification

The TOSHIBA Test & Diagnostic CD already released includes WindowsPE T&D (hereafter, referred as WinPE T&D) and Freedos T&D (hereafter, referred as Fdos T&D) and either of the T&D programs can be activated by multiboot support.

3.32.2.1 Outline of WindowsPE T&D

WinPE T&D operates on the Windows PE2.1 operating system. If the CD is booted, the operating system WindowsPE is extracted to the RAM disk in the system memory and operates on it. (At this time, the drive is drive X:.)

T&D functionally consists of display of system information, execution of each test and various utilities, whose test items support only tests which can be commonly used on each model. T&D also allows you in some models to use the multitasking functions which execute the stress test and each test never been included in it, as multitasks.

3.32.2.2 Outline of Freedos T&D

Freedos T&D is extracted as image on the CD and operates on the CD drive.

Also, if Freedos T&D can conduct a test such as the conventional memory test that cannot be done by WinPE T&D. The test items include only tests that can be commonly used on each model like WinPE T&D.

Tests and Diagnostics

3.33 . Starting TOSHIBA Test & Diagnostic

3.33.1 Starting from CD

1.Load the TOSHIBA Test & Diagnostic Discs into the optical disc drive and turn off the computer's power.

2.While holding down F12 key on the keyboard, turn on your computer - when the logo screen appears, release the F12 key.

3.Use the left and right cursors key to select the CD-ROM icon from the menu.

4.If T&D starts from the TOSHIBA Test & Diagnostic CD, the following screen is displayed.

Move the cursor to the desired item and press the Enter key.

[winpe]: Displays the following screen. If Enter key is pressed, WindowsPE will start up and then

WinPE T&D will start.

[Freedos]: Starts up FreeDOS and then starts FreeDOS T&D.

[Power Off]: Turns the power off.

Tests and Diagnostics

3.34.2 Starting T&D

3.34.2.1 Automatic Start

When WindowsPE starts up from the TOSHIBA Test & Diagnostic CD or the USB memory, WinPE T&D starts automatically.

After the startup of the OS, unless CD volume name is WINTDCD or USB volume name is WINTDUSB, WinPE T&D does not start automatically.

Note: If the system starts up from the TOSHIBA Test & Diagnostic CD, WinPE T&D in the USB memory starts when the USB memory created in section 3-5-2 is connected.

3.34.2.2 Manual Start

If the user starts WinPE T&D manually, move to the folder containing WinPETD.exe and run WinPETD.exe.

Example of WinPE T&D to be executed from the command prompt screen

* The actual drive letter varies depending on the PC.

The storage location of WinPETD.exe in each device is as follows:

CD media drive: ??WinPETD

USB memory drive: ??WinPETD

Tests and Diagnostics

3.34.3 System Information Menu

If you set the TOSHIBA Test & Diagnostic CD to the ODD drive and run WinPE T&D, the following test selection screen is displayed. (For further details, refer to Chapter 2.) Hereinafter, System Information will be described in detail.

There are four menus of System Information, Diagnostics, System Utility, and Test Setting as a menu.

3.34.3.1 Explanation of each item

???[Refresh] button Obtains system information again, redisplays it, rejudges the grayed test item(s) of the test menu and displays the test menu.

???[Shutdown] button Shuts down WindowsPE.

???[Task Manager ] button task manager is started.

???[EXIT] button Terminates this application.

???Version information Displays the version of WinPE T&D.

???Menu Indicates tabs for selecting PC information, Diagnostics to set test items or conduct tests, Tool to extract T&D to USB memory and System Utility to provide SMART information.

Tests and Diagnostics

??? MEMORY

The following item displays memory information of the PC.

??? NETWORK

The following items displays network card information of the PC.

If more than one network card is connected, the information of up to 4 network cards are displayed.

??? STORAGE

The following items display IDE, IEEE1394-HDD and USB memory storage information of the PC. If more than one HDD is connected, the information of up to 4 HDDs are displayed

Tests and Diagnostics

3.34.4 Test Menu

This section explains the Diagnostics screen.

3.34.4.1 Explanation of each item

???[Multitask] check box Checking this box activates each test as multi-task.

???[CPU Stress] check box Checking this box applies any stress to the CPU during the test. Restriction: If the test is conducted, uncheck Multitask in the Simple mode before the test

because of too much stress to be applied to the CPU. Also, USB and TIMER of TEST Item cannot be supported.

???[Number of pass] number of passes Sets the number of times of a test, which allows you to specify from 1 to 999.

???[START] button Starts the test.

???[LOG] button Displays the test result or the menu to save it. The detailed explanation will be given in section 3-4-5.

???[STOP] button Stops the test during the execution of it.

???Testing time Updates the testing time and displays it in real time during the execution of the test.

???Test setting and Result This will be explained in section 3-4-2.

Tests and Diagnostics

3.34.4.2 Test setting and Result

???TEST Item Checks the check box of the item to be tested.

???Mode Sets the test mode for each test item.

???Status The following table explains status information of each test item (test device).Status Description

Note: The test item grayed out indicates that the test environment is not ready and its explanation is displayed in the Status field.

The following table lists the statuses to be displayed on the screen and explains their meanings.

Tests and Diagnostics

3.34.4.3Test Procedure

This section describes operation procedure of WinPE T&D.

1)Select the test item to run from Test Item and check it. (If you put a check mark in the ALL Item Check check box, all test items are checked.)

2)Select the test mode of each test.

(If you put a check mark in the ALL Detail Check check box, all tests are performed in the Detail mode.)

3)Set the number of LOOP CONT, Multitask and CPU Stress.

4)Click on the [START] button and the test starts.

5)When "Multitask" is checked and a test is started, the test of Keyboard and Mouse is done once first. Next, other tests are started.

6)If PASS of each test reaches the value set to [LOOP COUNT] the number of pass times, the test is terminated, or if the [STOP] button is clicked, the test is terminated

Note: The test item grayed out indicates that the test is not ready yet and you cannot select it.

Tests and Diagnostics

3.34.4.4 Display of Test Result

If the test ends successfully or the [STOP] button is clicked, the following Result screen is displayed.

After confirming the result, click the [CLOSE] button to close the screen.

After the display of the test result screen, the test result logs are saved to X drive.

Note: WinPE is extracted on the RAM disk on drive X. Therefore, if the PC is shut down, the log files will be lost. It is recommended that necessary log files should be stored in an external media according to the procedure described in section 3-4-5.

3.34.4.5 Test Log Management Screen

If you press the [LOG] button on the Diagnostics screen, the following log management screen opens. This function saves test log files to the specified storage.

1) Display of log file

If you click on the log file name displayed on the screen, the content of the log file is displayed in the text format.

Tests and Diagnostics

2) How to save log files

The following is the procedure to save log files to an external media

Test logs in the text format and HTML log files and XSL style sheet file are saved to the external media.

2-1) Click the check box of the log file to save.

If you click the [ALL Select] button, all the check boxes of the log files are checked.

Also, if you click the [ALL Clear] button, all the checkmarks in the check boxes are cleared.

2-2) Save option is set up.

When it does not save an XSL style sheet, Copy XML style sheet is not checked. If an XSL style sheet file is saved to the same folder as XML, An XML log file is similarly displayed as a HTML log file.

2-3) If you click the [Save] button, the destination selection screen is displayed. Select the destination and click the [OK] button.

Tests and Diagnostics

3.34.6 Test setting Menu

This section explains Test setting screen.

3.34.6.1 Explanation of Each Item

The Apply button for validating a setup of each test item is shown in a Test Setting screen. Setup of each test item changes and sets up a test item tab.

??? Apply???Each setting item is validated. This button is clicked when a setup is changed.

Note: Each setting item does not become effective unless it clicks the Apply button.

Note: When validating each setting item, a warning message may be displayed if there is a problem.

Tests and Diagnostics

3.34.6.2 Explanation of HDD Physical Each Item

???Percent of HDD area to be tested???A value is set up with a spin button. Setting ranges are 5-100 in five units. Default value is 10. Value cannot be inputted directly.

???Default???setup is changed into a default value.

About a message display

When the Apply button is clicked and it is judged that test time exceeds 30 minutes, the following warning messages are displayed.

O.K. : Setup is validated.

Cancellation : Setup is canceled.

Tests and Diagnostics

3.34.6.3 Explanation of HDD Logical Each Item

???Specify test file count??? test file count setup is validated. Test target path setup becomes invalid. Default value is effective.

???1Pass Count number of test files is set up. When reading inspection of the specified number of test files is completed, it is considered as One pass. setting range is 2000 to 100000. Default value is 2000.

???Target drive list drive for a test is set up. As for the default value, all the drives are chosen. It is necessary to certainly check one or more drives.

???Default???setup is changed into a default value.

Tests and Diagnostics

3.34.6.1USB Memory Creation Tool

If the system is booted using the USB memory created in 3-5-2, the following screen is displayed.

Press the arrow keys to operate on the multi-boot screen.

Move the cursor to the desired item and press the Enter key.

[WindowsPE T&D]: Starts up WindowsPE and then starts WinPE T&D.

[FreeDOS] : Displays the following screen if FreeDOS is selected.

Use the arrow keys to operate on the screen. Move the cursor to [FreeDOS for TD] and press the Enter key. If [reboot] is selected, the PC is rebooted.

Tests and Diagnostics

This utility extracts the contents of TOSHIBA Test & Diagnostic to the specified USB memory to provide the environment which allows you to start the test from the USB memory and conduct it. If the utility is executed, the following screen is displayed.

Note:If this tool is run, the content of the USB memory is cleared. Use the USB memory with 512MB or more.

Operational Procedure

1)The device type checks the USB device.

2)Click the [START] button.

3)Creation of the USB memory for TOSHIBA Test & Diagnostic is started.

Tests and Diagnostics

3.34.6.2Display of SMART Information

This utility lists the SMART information on the screen. Attribute and Worst values for each ID are also displayed.

Since some HDDs do not have ID, these information are not displayed in that case. The following screen displays the SMART information of the first HDD.

When two HDDs are connected and the current checkbox is changed to Disk2, the SMART information of the second HDD is displayed.

???[Drive Select] ??? Checkbox for selecting a HDD

???Attribute ID and Name ??? Displays Attribute ID and the content of the Attribute IDs.

???Data value ??? Displays Attribute value and Worst value.

???RAW data ??? Displays raw data.

Note: The SMART information is only for reference.

Tests and Diagnostics

3.34.7 Details of Each Test Function

3.34.7.1 HDD Physical Test

1) Test content

This test handles the HDDs to the PC as physical unit and conducts read test to the target HDD to check whether it works or not.

Up to first four HDDs connected to the PC can be the target of the test.

??? Simple Mode

???The amount of 10GB does the reading test of all the sectors by sequential lead in the first half of an HDD test.

???The second half portion of an HDD test divides the remaining domains into 5000, and leads every 64KB of each point.

???When a test carries out a loop, the test which is 10GB of the first half does not perform. 10GB of this test is already completed.

???A test When carrying out a loop, A test start point is offset so that the place which tested by then may not be overlapped.

An offset position is computed in the following formula.

A head address is changed whenever a test carries out a loop. A different domain by that cause can be tested.

Tests and Diagnostics

The n-th offset is computed in the following formulas. X introduces the total number of sectors of HDD.

When it becomes (the completion of an HDD test of all the area), it returns to initial offset after that.

??? Detail Mode

The area (%) which HDD tests are set up. The number of division is determined based on this. When set up to 100%, the Sequential Read test over all the area of HDD is carried out. When set up to 100%, the Sequential Read test over all the area of HDD is carried out.

Subject of examination :

The setting rate of all the HDD area (from a head address to LBA) (%) 1 time of reading size: 64 K bytes

Tests and Diagnostics

2) Test screen

???Test address: Displays the address (LBA) of the test currently performed.

???Drive information: Displays the drive number of the test currently performed.

???Progress status: Displays the progress status of the test with the progress bar.

???Lapsed time: Lapsed time is displayed.

???Presumed time: Presumed time of the end of a test is displayed.

3) Result judgment

This test regards as 1PASS when every read test of all of the HDDs connected to the PC is successful.

If an error occurs even in an HDD, the error count is incremented.

??? In the case of PASS

The Pass Count on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

??? In the case of FAIL

The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen.

The detail of the error is printed to the log of WinPE T&D. Move details are as shown below.

Tests and Diagnostics

3.34.7.2HDD Logical Test

1) Test content

This test first verifies that the files which exist on the drive recognized as the built-in HDD are read normally.

During the verification operation, the status update is performed sequentially (display of file names in File Name) and when the verification reaches the last file, it is terminated.

In addition, reading of a file reads 1MB of area from a head. If 1MB of the area reads without a problem and is made, it will be judged as O.K.

??? Simple Mode

This test mode performs the read test to the first 400 files on the drive.

???Detail Mode

About a setup of 1PASS Count

A Detail test mode specifies the number of times of a test by "1 PASS Count" box of a detailed setting screen. When the number of files of HDD is below a default value at this time, and the reading test of all the PATH files of HDD is completed, it judges with 1PASS. A default preset value tests by reading from a head to 2000 files.

About Folder PASH

Only PATH specified by the folder tree of the Detail setting screen is tested. Only the folder of the root class of each drive can be specified. Moreover, although the file to a root class is not displayed on a folder tree, it tests. Moreover, although the file to a root class is not displayed on a folder tree, it tests. It will be referred to as "1PASS" if the reading test of all the specified PATH files is completed.

2) Test screen

??? File Name: Displays the name of the file being verified with full path.

Tests and Diagnostics

3) Result judgment

Both of PASS and FAIL are not displayed anywhere on the HDDL screen. The result is reflected to the log on the WinPE T&D screen.

??? In the case of PASS

The result is displayed as (OK) in the Result field on the WinPE T&D screen.

??? In the case of FAIL

The result is displayed as (NG) in the Result field on the WinPE T&D screen.

The file name of the file in which an error occurred is printed to the log of WinPE T&D. (The following example indicates the case where an error was found in file A .)

Name of file being verified

[HDDL]

ERROR0000=(2008/09/10, 12:00:00) C:??file-A

Tests and Diagnostics

3.34.7.3 Memory Test

1) Test content

This test reserves free memory area in the main memory and performs Write, Read and Compare operation to the area to verify data validity. A test using burst transfer is also performed.

??? Simple Mode

This test mode only executes Address Test and Stack High/Low test.

???Detail Mode

This test mode also executes Address Test and Stack High/Low test as well as Bust Transfer test.

2) Test screen

???Memory information: Displays the memory capacity reserved for the test and the total free memory

???Test detail: Displays the detail of the test being executed in the order of Address Test, Stack HIght/Low Test and Burst Transfer Test.

???Progress status: Displays the progress status of the test with the progress bar.

Tests and Diagnostics

3.34.7.4 USB Test

1) Test content

This test accesses a file on the disk in the USB device (USB Flash Memory) to verify the file validity.

Create a file with the specified size in the USB device and delete the file after creating it.

??? Simple Mode

This test mode creates a 4 MB file (Write), reads the file and compares it with the original file.

??? Detail Mode

This test mode creates a 12 MB file (Write), reads the file and compares it with the original file.

In the case of the following drive configuration, this test is performed only to the F drive.

2)Test screen

???Test detail: The drive under test execution is displayed..

???Progress status: Displays the progress status of the test with the progress bar.

Tests and Diagnostics

3) Result judgment

This test is regarded as 1PASS when every access to the files in all of the devices connected to the PC is successful.

If an error occurs even in a device, the error count is incremented.

??? In the case of PASS

The PASS Count on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

??? In the case of FAIL

The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen.

The detail of the error is printed to the log of WinPE T&D. More details are as shown below.

Tests and Diagnostics

3.34.7.5ODD Test

1) Test content

This test reads the test data in the CD inserted on the CD drive (External CD driver is also possible) to verify

the data integrity. During the verification operation, update of the read address is performed (displayed on the right side of the Addressing Data) and when the verification reaches the end of the data, it is terminated.

???Simple Mode

This test mode reads 64MB data and compares it with the original data.

Detail Mode

This test mode reads 192MB data and compares it with the original data.

2) Test screen

??? Addressing Data display: Displays the memory address of the test data.

The test data is a collection of data blocks separated by 32K bytes and the display ranges from the data address (00000001) to the Simple test mode (000007FF) or the Detail test mode (000017FF) is the address of a data block

3) Result judgmentBoth of PASS and FAIL are not displayed anywhere on the ODD screen.. The result is reflected to the log on the WinPE T&D screen.

??? In the case of PASS

The PASS Count on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

Tests and Diagnostics

3.34.7.6 WIRED LAN Test

1) Test content

This test checks that normal communication can be performed with the built-in LAN card. To execute the test, it is necessary that Mac address for the LAN card should have been set and IP address should have been given to the machine.

??? Simple Mode

transmit 32 packet sizes data via the LAN line and confirm that a response can be received normally.

??? Detail Mode

transmit 198 packet sizes data via the LAN line and confirm that a response can be received normally.

2) Test Screen

???LAN Card information: Displays the name of LAN card, MAC address and IP address.

???Progress status: Displays the progress status of the test with the progress bar.

3) Result Decision

??? In the case of PASS

The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

Tests and Diagnostics

3.34.7.7CPU Test

1) Test content

This test performs arithmetic operation test to the CPU to verify the CPU operation. The test processes ALU and FPU operations and allows you to check that the results are correct.

???Simple Mode / Detail Mode

Conduct the same test in both Simple mode and Detail mode.

The test content is to process the ALU and FPU operations and check that the results are correct.

2) Test screen

???Test detail:.The test details under execution are displayed. It displays in order of ALU TEST and FPU TEST.

???Progress status: Displays the progress status of the test with the progress bar.

3) Result judgment

Check whether the calculation result is the same as expected one.

??? In the case of PASS

The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

??? In the case of FAIL

The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen.

Tests and Diagnostics

3.34.7.8VIDEO Test

1) Test content

This test displays red, green, blue, white and black colors, circles, line gradation, ASCII characters and H pattern full screen.

??? Simple Mode

This test mode displays red, green, blue, white and black colors, circles, line gradation, ASCII characters and H pattern full screen.

???Detail Mode

This test mode performs display of test items in the Simple mode as well as random drawing of circles, squares and lines.

2) Test screen

Example of a test screen

3) Result judgment

The operator judges PASS or FAILE by visual check. However, unless program error occurs, OK is displayed in the Result field on the WinPE T&D screen.

??? In the case of PASS

The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

??? In the case of FAIL

This test only performs gradation display by visual check and does not execute error judgment.

Tests and Diagnostics

3.34.7.9FDD Test

1) Test content

This test accesses a file on a floppy disk and verifies that the access can be made correctly. Create a file with the specified size on a floppy disk and delete the file after creating it Perform the test after inserting a floppy disk to the drive.

??? Simple Mode

This test mode creates a 128 KB file (Write), reads the file and compares it with the original file.

??? Detail Mode

This test mode creates a 384 KB file (Write), reads the file and compares it with the original file.

2)Test screen

???Test detail: The drive under test execution is displayed..

???Progress status: Displays the progress status of the test with the progress bar.

3)Result judgment

??? In the case of PASS

The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen

??? In the case of FAIL

The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen.

The detail of the error is printed to the log of WinPE T&D. More details are as shown below.

Tests and Diagnostics

3.34.7.10 IEEE1394 Test

1) Test content

This test accesses a file in the IEEE1394 device and verifies that the access can be made correctly.

Create a file with the specified size in the IEEE1394 device and delete the file after creating it

??? Simple Mode

This test mode creates a 4 MB file (Write), reads the file and compares it with the original file.

??? Detail Mode

This test mode creates a 12 MB file (Write), reads the file and compares it with the original file.

2) Test screen

???Test detail: The drive under test execution is displayed..

???Progress status: Displays the progress status of the test with the progress bar.

3) Result judgment

This test is regarded as 1PASS when every access to the files in all of the devices connected to the PC is successful.

If an error occurs even in a device, the error count is incremented.

??? In the case of PASS

The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

??? In the case of FAIL

The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on

Tests and Diagnostics

3.34.7.11 TIMER Test

1) Test content

Execute the test after adjusting the internal time and verify the accuracy of the timer after it passes the year 2000. It tests only once not by an auto execution category but by a manual execution category from a version 2.10.

??? Simple Mode / Detail Mode

Simple Mode tests at intervals of order 5 seconds. Detail Mode tests at intervals of order 10 seconds.

The test content is to verify that there is no difference between the calculated estimated time and really taken time.

2) Test screen

A clock will be set 10 seconds ago in 2000, and inspection will be started.

The time is displayed every one second on the screen.

All the displays are updated at once as the time reaches the year 2000.

Moreover, 10 seconds later, the validity of the setting is checked Internally and the result is judged.

Tests and Diagnostics

3) Result judgment

Both of PASS and FAIL are not displayed anywhere on the TIMER screen. The result is reflected to the log on the WinPE T&D screen.

??? In the case of PASS

The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

??? In the case of FAIL

The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen.

The information of the time at which an error occurred is printed to the log of WinPE T&D. More details are as shown below.

(The following example indicates that a time difference of 2 seconds has occurred in the timer setting.)

[TIMER]

ERROR0000=(2008/09/10, 13:11:20) (TIME-1)00:00:05 (TIME-2)00:00:07

Tests and Diagnostics

3) Result judgment

It is normal, if a keyboard test is done and all the keyboard layouts are eliminated. Press the "Pass" button with the judgment button at the upper right of a keyboard layout. Press the "Fail" button, when abnormal.

In addition, a warning message will be displayed, if the "Pass" key is pressed before all the keys are pressed. The thing in which the operator made the mistake is told.

OK: Although the keyboard test is not ended, it is considered as success.

Cancel: It returns to a keyboard test screen.

If all the keys are eliminated, it becomes impossible in addition, to choose the "Fail" button.

??? In the case of PASS

The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

??? In the case of FAIL

The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen.

Tests and Diagnostics

1)There is a test item to 1-9 of a mouse test screen. If applicable mouse operation is performed, a test item will disappear. Moreover, it is simultaneously displayed on the corresponding section of a right-hand side mouse illustration by coloring.

2)Press the "Refresh" button at the lower left of a screen to redo a mouse test. It returns to the initial screen of a test.

3)The cursor position is expressed in the lower part of a screen as X coordinates and Y coordinates.

4)Test items other than the cursor position become effective only on this screen.

Tests and Diagnostics

3) Result judgment

When all the test items of a mouse test disappear and it is normal, Please push the "Pass" button of a mouse test screen. Press the "Fail" button, when abnormal.

A warning message is displayed, when the "Pass" button is pressed before the mouse test items were all completed. The thing in which the operator made the mistake is told.

OK: Although the keyboard test is not ended, it is considered as success.

Cancel: It returns to a keyboard test screen.

When the item to the mouse tests is eliminated, it becomes impossible moreover, to choose the "Fail" button.

??? In the case of PASS

The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

??? In the case of FAIL

The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen.

Tests and Diagnostics

3.34.7.14 SMART CHECK Test

1) Test content

the judgment of the problem existence of HDD is performed using "HDD SMART information."

The check of the number of alternative sectors

The "Raw Value" value of "Reallocated Sector Count" of "SMART ID#5" in the data acquired by "SMART READ ATTRIBUTE DATA" is checked.

If the value becomes 100 or more, it will be considered as an error.

The check of an upper controller log

the latest log reported to the upper controller is checked. and "Error Register" If there is a value, it will judge with an effective log. Next, it tests by reading to LBA by which logging is carried out. "Command=C 8h (Read DMA)" or "25h (Read DMA Ext)" are then used. When a media error is detected by a reading test, it is considered as an error.

???Simple Mode / Detail Mode

The same operation is carried out whichever it chooses.

2) Test screen

a test screen is not displayed.

??? In the case of PASS

The PASS Count display on the test screen is zoomed in and (OK) is displayed in the Result field on the WinPE T&D screen.

??? In the case of FAIL

The Error Count on the test screen is zoomed in and (NG) is displayed in the Result field on the WinPE T&D screen.

Tests and Diagnostics

3.35 DOS T&D

3.35.1 Configuration of Test Equipment

The configuration of test equipment required for executing FreeDOS T&D is as follows:

Note: Start the machine after connecting the FDD. If the FDD is connected to the machine after FreeDOS T&D started, it does not recognize the FDD.

3.35.1.1Test device configuration

Devices to be tested and Test devices (Abbreviated names) CPU ??? Central Processing Unit

RAM ??? Random access memory

ROM ??? Read only memory

TIM ??? Real Timer???Backup memory(128bytes)

CRT ??? Display unit

Tests and Diagnostics

3.35.2 How to start T&D

3.35.2.1 Diagnostics main menu

Set the TOSHIBA Test & Diagnostic CD to the ODD drive and turn the power of the system on.

If you select Freedos on the BOOT selection screen then the test program is loaded and the following test selection screen is displayed. (Refer to section 4.2.2 for details.)

Use the Up or Down cursor key to select your desired item and press the [Enter] key.

If you select [1] on the above screen, the test menu for selecting each test is displayed. In addition, items

[5] - [7] indicate the tasks to be supported by this T&D.

Note: Pressing the [Esc] key or selecting [0] on the screen terminates this test program and the FreeDOS command prompt appears.

Tests and Diagnostics

3.35.2.2Diagnostics test menu

If you select [1] in the main menu, the following test screen is displayed.

Use the Up or Down cursor key to select your desired test item and press the [Enter] key.

[1] - [9]: Select the subtest menu described in section 4-2-3.

[88???: Specifies the number of error retries. {0 - 255}

[99]: Redisplays the main menu screen in section 4-2-1 (Pressing [Esc] is also considered valid.)

If either test item of [5 - FLOPPY DISK TEST] or [8 - HARD DISK TEST] is executed from the test menu, the following requirements have to be set.

1) FLLPPY DISK TEST

The following message will appear

Select the media mode and start track to be tested, then press Enter.

Tests and Diagnostics

2) HARD DISK TEST

The following message will appear.

Select the Hard Disk DRIVE to be tested, then press Enter.

???1??????Drive 1

???2??????Drive 2

???3??????Drive 3

???4??????Drive 4

???0??????Drives 1 to 4

This message is used to select the error dump operation when a data compare error is detected. Select 1 or 2.

[1]: The dumped data is not displayed on the screen even if a data compare error occurs.(Only pressing the [Enter] key is also considered valid.)

[2]: The dumped data is displayed on the screen when a data compare error occurs.

This message is used to select whether or not the HDD status is displayed on the screen. The HDC status is described in section 3.20. Select 1 or 2.

[1]: The detail status is not displayed. (Only pressing the [Enter] key is also considered valid.)

[2]: The detail status is displayed.

Tests and Diagnostics

3.35.3 Test Operating Procedure

If you select any test item from the subtest menu and execute it, you are required to set the test mode.

Set the test mode according to the following procedure. Use the Up and Down cursor keys to select an option for TEST LOOP and ERROR SOPT.

Specify the following as the test program execution mode for when the test finishes or an error occurs

1) TEST LOOP

Move the cursor under Yes/No with the Right and Left keys to select either of Yes/No and press [Enter].

Pressing the [Esc] key returns to the subtest selection screen described in section 4.2.3.

[YES]: When the current test cycle is finished, the pass counter is incremented by 1 and the next test cycle stops.

[NO]: When the current test cycle is finished, the test is terminated and the subtest selection screen is redisplayed.

2) ERROR STOP

[YES]: When an error occurs, the error status is displayed and the execution stops.(The error status name is displayed in the 8th column.)

At this time, the following operation guide is displayed on the right side of the screen.

[NO]: When an error occurs, the error status is displayed. The error counter is incremented by 1 and you are taken to the next test step.

Tests and Diagnostics

3.35.5 Task Function

This T&D has three tasks, each of which has the following function.

3.35.5.1 Log Utilities???Task #5???

This function logs error information generated while a test is in progress and stores the results in RAM. This function can store data on a floppy disk or USB memory

The operation guide is displayed at the bottom of the screen and the error status names are displayed on the right side of the screen.

The error information on the screen can be processed respectively with each key of the [1] to [9] keys. In the case of error retry OK, "R" is added before the error status. However, the error count is not incremented.

6???B-Read ??? FD Log Read

7???B-Write ??? FD Log Write

8???C-Read ??? USB Flash Memory Log Read

9???C-Write ??? USB Flash Memory Log Writefs

Note: Error logs can be saved to a FD or the USB flash memory with the name of *ERRORLOG.TXT..

Tests and Diagnostics

3.35.6 Detail of Each Test Function

3.35.6.1 System Test

1) DMI data read

This subtest displays the information in the Flash-ROM in the following format

3.35.6.2 Memory test

1) Conventional memory test

This subtest writes a constant data to conventional memory (0 to 640 KB), then reads the new data and compares the result with the original data.

With regard to the test memory content, save the data to the test memory before the test and restore it after the test.

Details of Test:

1-1) This subtest performs a test data write/read/compare operation to the work memory (640KB from 0000:0000 to 9000:FFFF) in the real mode. The test procedure is as follows:

Step 1: Byte Enable Test

Write double words of the data to the initial address of the data in 64KB units and the initial address + 4, then read the written data byte by byte and compare the result with the original data.

Tests and Diagnostics

Test data = CCAA5533H, 8000000H

Step 2: Byte Enable Test

Write the data byte by byte to the initial address of the data in 64KB units and the initial data + 4, then read double words of the written data and compare the result with the original data.

Test data = CCAA5533H, 8000000H

Step 3: Data Bus Test

Write double words of the data to the initial address of the data in 64KB units and the initial address + 4, then read double words of the written data and compare the result with the original data

Test data = 1H, 2H, 4H, 8H, 10H, ?????? 8000000H, 0

Step 4: Constant Data Test

Write double words of the data to the whole of the data in 64KB units, then read double words of the written data and compare the result with the original data.

Test data = FFFFFFFFh, 00000000h, 80018001h

Step 5: Address Pattern Test

Write double words of the data to the address pattern data, read double words of the written data and compare the result with the original data

Test data = 0000H, 0004H, 0008H, 000CH ???..

.. 8000H, 8004H ???.FFECH

If a compare error occurs, the write data, read data and test address are displayed on the test screen.

1-2) The test information (Test address) during a test is displayed by 4 KB. Test step number is also displayed.

2) Protected Mode

This subtest writes constant data and address data (from 1MB to maximum MB), and reads the new data and compares the result with the original data.

Tests and Diagnostics

With regard to the test memory content, save the data to the test memory before the test and restore it to the former address after the test. (Coincidence assurance of the memory content)

Details of Test

Step 1: Sequential Write (Fixed pattern 1 MMX version 00005555AAAAFFFFh??? : Sequential Read and Compare

Step 3: Sequential Write (Fixed pattern 2 MMX version FFFFAAAA55550000h???

: Sequential Read and Compare

Step 5: JMP + Write (Address pattern 1) 0, 1/2 increment 1//4, 3/4 decrement : JMP + Read and Compare

Step 7: JMP???Write (Address pattern 2) 1/4. 3/4 increment 0, 1/2 decrement

:JMP???Read and Compare

3)Cache memory (On / off)

This subtest writes constant data to constant address 70000h in the protected mode, then reads the written data and compares the result with the original data.

With regard to the test memory content, save the data to the test memory before the test and restore it to the former address after the test. (Coincidence assurance of the memory content) Details of Test:

This subtest displays the number of memory accesses within the same time in both of Cache ON and Cache OFF by the counter. Check that the benchmark speed is high when the cache is used

4) Stress

This subtest writes or reads constant data and address data from 1MB to the maximum MB in the protected mode and compare the results with the original data.

For the content of the test memory, save the data to the test target memory before the test and restore it to the former address after the test.

Details of Test:

This subtest is performed once from step 1 to step 3 and repeated 20 times from step 5 to step 8 and then it displays the total number of the test performances as Sub Step Number.

Step 1: Sequential Write (Fixed pattern 1 MMX version 00005555AAAAFFFFh??? : Sequential Read and Compare

Step 3: Sequential Write (Fixed pattern 2 MMX version FFFFAAAA55550000h??? : Sequential Read and Compare

Step 5: JMP + Write (Address pattern 1) 0, 1/2 increment 1/4, 3/4 decrement

Tests and Diagnostics

3.35.6.4Display test

Move the highlight bar to the subtest you want to execute and press Enter.

1) VRAM Read / Write for VGA

This subtest writes the constant data (AAAAh and 5555h) to the video RAM. The data is read and compared to the original data.

2) Gradation for VGA

This subtest displays four colors: red, green, blue and white from left to right across the screen from black to maximum brightness.

3) Gradation for LCD

This subtest displays bands of gradations for mixed colors, then for red, green, and blue. Next, it displays eight solid colors full screen: red, semi-red, green, semi-green, blue, semi- blue, white, and semi-white. Each color displays for three seconds.

4) Gradation & Mode test for VGA

This subtest displays gradations for following modes. To change the mode, press Enter. It automatically judges vesa mode supported by each mode and displays gray levels for as many modes as possible.

1024 X 800 12, 13, 3, 111, 112, 114, 115, 117, 118, 165

5) All dot on / off for LCD

This subtest displays an all-white screen then an all-black screen. The display changes automatically every three seconds, then returns to the DISPLAY TEST menu.

Tests and Diagnostics

3.35.6.5Floppy Disk Test

This subtest tests floppy disks.

1) Sequential read

This subtest performs a Cyclic Redundancy Check (CRC) that continuously reads all the tracks (track: 0 to 39/0 to 79) on a floppy disk.

2) Sequential read / write

This subtest continuously writes data pattern B5ADADh to all the tracks (track: 0 to 39/0 to 79) on a floppy disk.

The data is then read and compared to the original data.

The number of passes is written to the first tow bytes of the data to check write missing.

3) Random address / data

This subtest writes random data to random addresses on all tracks (track: 0 to 39/0 to 79) on a floppy disk. The data is then read and compared to the original data. (20 times/pass, Test sector = 1)

4) Write specified address

This subtest writes the data specified by an operator to a specified track, head, and address.

TEST DATA ??

TRACK NO ??

HEAD NO ?

5) Read specified address

This subtest reads data from a track, head, and address specified by an operator. TRACK NO ??

HEAD NO ?

Note: The test data should be created as much as the maximum number of sectors (18 sectors in 3 mode) to test. It is because when FDD#1 becomes greater than FDD#2 in the 2FDD test, a correct data cannot be created because of insufficient test data amount. (the test data is created with the #1 sector size.)

Tests and Diagnostics

0 ??? Result Status 0

1 ??? Result Status 1

2 ??? Result Status 2

3 ??? Cylinder Address

4 ??? Head Address

5 ??? Sector Address

6 ??? Number of Bytes / Sector

??? Result Status 0 ???

IC1???IC0 ??? Interrupt Code bits 00???normal???01???abnormal???10???invalid CMD 11???abnormal???FDD ready???

SE ??? Seek end

EC ??? Equipment check (track 0 is detected)

NR ??? Not ready

HD ??? Head address

US1???US0 ??? Unit select

Tests and Diagnostics

EN ??? End of Cylinder

DE ??? Data error

OR ??? Over run (DMAC)

ND ??? No data

NW ??? Not writable

MA ??? Missing address mark

CM ??? Control mark

DD ??? Data error (data field)

NC ??? No cylinder

SH ??? Scan equal hit

SN ??? Scan not satisfied

BC ??? Bad cylinder

MD ??? Missing address mark (data field)

Tests and Diagnostics

3.35.6.6Hard Disk Test

1) Sequential read

This subtest performs a forward read operation (0 to Maximum) by 63 sectors.

2) Address uniqueness

This subtest writes unique address data to each sector of the HDD track-by-track. The data written to each sector is then read and compared with the original data. There are three ways the HDD can be read.

???Forward sequential

???Reverse sequential

???Random

3) Random address / data

This subtest writes random data in a random length to random addresses. This data is then read and compared to the original data.

4) Cross talk & peak shift

This subtest writes eight types of worst pattern data (listed below) to a cylinder, then reads the data while moving from cylinder to cylinder. (Test the data interference in the neighbor track)

Tests and Diagnostics

5) Partial read

This subtest reads 1GB data that is in minimum, middle and maximum address of the HDD area.

6) Write specified address

This subtest writes specified data to a specified cylinder and head on the HDD.

7) Read specified address

This subtest reads data, which has been written to a specified cylinder and head on the HDD.

8) Sequential write

This subtest writes specified 2-byte data to all of the cylinders on the HDD.

9) W-R-C specified address

This subtest writes data to a specified cylinder and head on the HDD, then reads the data and compares it to the original data.

[ HDC Status ]

An error occurs during the HDD test, the following message is displayed. Note: For the serial ATA, this message is not displayed correctly.

HDC status = X X X X HDC error register (P ??? 1f7h)

HDC status register (P ??? 1f1h)

Tests and Diagnostics

3.35.6.7Real timer test

1) Real time

This subtest sets and displays the calendar or clock function.

2) Backup memory

This subtest writes the data for 1bit ON (01, 02, 04???80h) and 1bit OFF (FE, FB, FB???7Fh) and AAh, 55h to 114 bytes of addresses from 0E to 7Fh, reads the written data and compares the result with the original data.

3) Real time carry

Set the constant value as below and check carry of the timer.

12 - 31 - 2008 23 : 59 : 58

Tests and Diagnostics

3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary

Information

3.37.1 Outline

Describes notices and restrictions on using this program

3.37.2 Notices and Restrictions (Win PE T&D)

1) CPU Stress

When the CPU stress checkbox is checked, it is recommended that this test be conducted in the Simple mode.

If CPU stress is applied in the TIMER Test and the USB Test in the test items, an error occurs.

2) External ODD Boot

If you run this maintenance tool from the CD, boot the system from the built-in ODD. For the models in which ODD is not built, boot the system from the USB memory.

3) VIDEO Test

If the VIDIO test and other test are executed simultaneously (Multitasking), the test status cannot be shown on the WinPE T&D main screen due to the VIDIO test.

4) LAN Test

To conduct the LAN test, be sure to connect the LAN router with DHCP to the PC. Do not connect the LAN router to the external Network for safety reason. In addition, if the router without DHCP or Hub is connected to the PC, the test fails with an error.

5) ODD???USB Test

Do not remove the CD containing this T&D test program or the USB memory during the test. This CD or this USB memory include an operational program for the test, if it is removed, the test cannot be continued and ends in an error.

Tests and Diagnostics

6) Boot Media

If the system is booted from the CD when both the CD and the USB memory that contain WinPE T&D are connected to the PC, T&D in the USB memory starts up.

Also, when a bootable CD is not inserted in the CD drive when the system is booted from the USB memory, the ODD test fails with an error because the ODD test file is only contained in this CD. However, this error should be solved by inserting the bootable CD.

7) Timer Test

If the Timer test and other test are executed simultaneously (Multitasking), the error time displayed in the test log is not displayed correctly.

8) CD Boot

After Winpe is selected on the Multiboot selection screen when the system is booted from the CD, the???Press any Key to boot from CD or DVD?????? message is displayed but only the [ENTER] key is valid.

3.37.3 Notices and Restrictions (Freedos)

1) USB Boot

If you boot the system from the USB memory, the FDD test cannot be executed. Use CD Boot.

2) FDD Test

If the USB FDD drive or the floppy disk on the disk drive is removed during an FDD test, a time-out error occurs and then the program hangs up. Do not remove the FDD drive or the floppy disk during the FDD test.

4.1Overview

This chapter describes the procedure for removing and replacing the field replaceable units (FRUs) in the PC. It may not be necessary to remove all the FRUs in order to replace one. The chart below provides a guide as to which other FRUs must be removed before a particular FRU can be removed. The numbers in the chart indicate the relevant section numbers in this manual.

In all cases when removing an FRU, the battery pack must also be removed. When repairing an FRU that is the potential cause of a computer fault, use the chart to determine the order in which FRUs need to be removed.

Chart Notation

The chart shows the case for the following example:

???Removing the Base assembly and cover assembly

All FRUs down to the ???4.2 Battery pack??? to ???4.12 Wireless LAN card/Robson card??? above a 4.13 Base assembly and cover assembly must be removed.

Safety Precautions

Please read the following safety instructions before disassembling the computer and always follow the instructions while working on the computer.

DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit. Since other battery packs have different specifications, they may be incompatible with the unit, and may burst or explode.

Never heat or disassemble the battery pack, as that could cause leakage of alkaline solution. Never throw the battery pack into a fire, as that could cause the battery pack to explode.

2)The power supply, FL inverter and other components carry high voltages. If you need to turn on the power of a partially disassembled computer to check its operation, be very careful not to touch connectors or components, in order to avoid the risk of electric shock.

Also, do not disassemble individual components in first-level maintenance.

WARNING: 1) Turn off the power and disconnect the AC adaptor from the power source, to avoid exposure to electric shock.

2)Batteries in the computer retain an electrical charge, so there is danger of electrical shock even when the computer is disconnected from an AC power source. Remove any metal jewelry or accessories such as necklaces, bracelets or rings, in order to reduce the risk of electric shock. Never work with wet or damp hands.

3)Be careful of edges and corners as these may cut.

CAUTION: 1) When you change a component, be sure the replacement component meets the required specifications. Never use foreign parts, to avoid any risk of damage to the computer.

2)To avoid any risk of short-circuit, fire or other internal damage, never allow any metal objects such as screws or paper clips to fall into the unit. Be sure to replace screws with the same size as those removed. Make sure all screws are securely fastened. Loose screws can cause short circuits, resulting in heat, smoke or fire.

3)Before lifting out an FRU or other component, make sure all cables to the component have been disconnected, in order to reduce the risk of accidental electric shock.

4)If you use AC power, be sure to use the cable that came with the computer or one recommended by Toshiba.

5)Make sure that all replacement components meet the specifications for the computer and that all cables and connectors are securely fastened, in order to avoid the risk of electric shock.

6)Some parts inside the computer, such as the CPU and cooling module, become very hot during operation. Conduct repair work after they have cooled. Be careful around the CPU and cooling module to avoid burns.

Before You Begin

Take note of the following points before starting work. Always remove the AC adapter and battery pack before commencing any of the procedures. The procedure for removing the battery pack is described in section ???4.2. Battery Pack???.

Do not disassemble the computer unless it is operating abnormally.

Use the designated tools.

Ensure that the environment for working on and storing parts does not contain any of the following.

???Dust or dirt

???Static electricity

???Extremely hot, cold, or humid conditions

Perform the diagnostic tests described in Chapter 2 to determine which FRU is the cause of the fault.

Do not perform any unnecessary work. Always work in accordance with the disassembly and re-assembly procedures in this manual.

Keep parts removed from the computer in a safe place away from the computer where they will not be damaged or interfere with your work.

Disassembling requires the removal of a large number of screws. Keep removed screws in a safe place such that you can determine which screws belong to which part.

When re-assembling, ensure that you use the correct screws and fit parts in the correct position. Screw sizes are noted in the text and figures.

As all parts have sharp edges and corners, take care not to cut yourself.

After replacing an FRU, check that the computer and replaced part operate correctly.

Disassembly Procedure

Four main types of cable connector are used.

???Pressure plate connector

???Spring connector

???Back flip connector

???Normal pin connector

When disconnecting a pressure plate connector, lift up the tag on one side of the plastic pressure plate on the connector and pull the cable out from the connector. When reconnecting a cable to a pressure plate connector, lift up the pressure plate to a suitable height and insert the cable into the connector. Press down on both sides of the pressure plate such that both sides of the plate and connector are at the same height and that the cable is fixed in the correct position. Pull the cable to ensure that it is securely connected. If the cable is disconnected from the connector, reconnect it making sure that you lift the pressure plate high enough to insert fully the cable.

For spring connectors, lifting up the stopper frees the cable and allows it to be pulled out. To reconnect, hold the stopper in the up position and insert the cable, then lower the stopper to secure the cable.

For back flip connectors, lifting up the flip plate frees the cable and allows it to be pulled out. To reconnect, hold the flip plate in the up position and insert the cable, then lower the flip plate to secure the cable.

Normal pin connectors are used for all other cables. Simply pull out or push in these connectors to disconnect or reconnect.

Assembly Procedure

After the computer has been disassembled and the part that caused the fault has been repaired or replaced, the computer must be reassembled.

Take note of the following general points when assembling the computer.

???Take your time and follow the instructions carefully. Hurrying the assembly work will only introduce new problems.

???Check that all cables and connectors are securely connected.

???Before fastening FRUs or other parts in place, ensure that no cables are caught on screws or the FRU.

???Check that all latches are securely closed.

???Ensure that you have installed all FRUs correctly and do not have any screws left over. Using an incorrect screw may damage the thread or screw head and result in the FRU not being securely fastened in place.

After installing FRUs, check that the computer operates correctly.

NOTE: When assembling the computer, follow the gap standard in the figure below.

PROTECT LCD - MASK E l : I 6)-EB(

COVER - FACE SHEET

COVER - T-PAD BUTTON

L2 COVER - T- PAD BUTTON

LCD COVER - LCD TOP COVER J3

2)-(B A-A

BASE - HINGE REARCOVER M3

7)-(B B

ODD - BASE

COVER - MASK B3

Rev B

Tools and Equipment

For your safety and the safety of the people around you, it is important that you use Electrostatic Discharge (ESD) equipment. Correctly utilizing of the equipment increases the percentage of successful repairs and saves on the cost of damaged or destroyed parts. The following equipment is required for disassembly and assembly.

???One Philips screwdriver with type 0 bit (for THIN HEAD screws)

???One Philips screwdriver with type 1 bit (for screws other than above)

???Tweezers (for lifting screws)

???ESD mats (lay on work table or floor)

???An ESD wrist strap and heel grounder

???Anti-static carpet or flooring

???A pair of needle-nose pliers

???Air-ionizers in highly static sensitive areas

???Antenna coaxial cable disconnector

Screw Tightening Torque

Use the following torque when tightening screws.

CAUTION: Overtightening can damage components and screws; undertightening can result in electrical shorts or other damage if screws or components come loose.

NOTE: Toshiba recommends that you use an electric screwdriver for quick and easy operations.

???M2.5 (2.5mm) 0.294 N???m(3.0 kgf???cm)

NOTE: To prevent damage to THIN HEAD screws, use type 0 bit philips screwdriver. Press along the axis of the screwdriver while turning the screw. This is because the contact area between the screw and driver is less than for a pan head screw (standard pan-shaped screw head).

Grip Color

Some screws have a colored grip area to help you determine the length of the screw.

???Even numbered length screws: Brown

???Odd numbered length screws: White

???Special length screw: Blue

???Special length screw??? means screws whose length is indicated in an integral number to the first decimal places such as 2.5 mm, 2.6 mm and so on.

Grip area

Screw Notation

To make maintenance of the computer easier, markings of the kinds of the screws including the types and lengths of the screws are indicated on the computer body.

Format:

Screw type + Screw length (mm)

Screw type

B: Bind screw

F: Flat head screw

S:Super thin head screw

T:Tapping screw

U:Other screws (Unique screws: pan head, stud, etc.)

Example: B6 ... 6mm Bind screw

Screw color/material

B:Black/Nickel

C:Silver/Non-Hexavalent Chromate

U: Other screws (Unique screws: such as stud, etc.)

4.2Battery pack

Removing the battery pack

The following describes the procedure for removing the battery pack. (See Figure 4-1.)

CAUTION: Take care not to short circuit the terminals when removing the battery pack. Similarly, do not drop, knock, scratch, disassemble, twist, or bend the battery pack.

1.Turn off the power of the computer.

2.Disconnect the AC adapter and all other external devices from the computer.

3.Turn the computer upside down.

4.Release the battery lock.

5.Pull out the battery pack while sliding the battery release latch toward the arrow

pointing.

Battery pack

Figure 4-1 Removing the battery pack

NOTE: Dispose of the used battery pack in accordance with the laws and ordinances of your local authority.

Installing the battery pack

The following describes the procedure for installing the battery pack. (See Figure 4-1.)

CAUTION: There is a danger that the lithium ion battery pack may explode if not fitted, operated, handled, or disposed correctly. Dispose always the used batteries pack in accordance with the laws and ordinances of your local authority.

Use only the batteries approved by Toshiba.

NOTE: Check visually the battery terminals and clean off any dirt with a dry cloth.

1.Turn off the power of the computer.

2.Disconnect the AC adapter and all other external devices from the computer.

3.Insert the connector of the battery pack to the connector of the computer. Press the battery pack until the battery is locked.

4.Slide the battery lock into the lock position.

4.3ExpressCard /Bridge media

4.3.1 ExpressCard

Removing the ExpressCard

The following describes the procedure for removing the ExpressCard . (See Figure 4-2.)

CAUTION: Insert or remove the ExpressCard in accordance with any instructions in the ExpressCard manual or the manuals of the computer system you are using.

1.Turn the computer face up and open the display.

2.Push the ExpressCard . It will pop out. It will pop out partly when you release, so pull out the card.

ExpressCard

Figure 4-2 Removing the ExpressCard

Installing the ExpressCard

The following describes the procedure for installing the ExpressCard . (See Figure 4-2.) 1. Insert the ExpressCard carefully and make sure a firm connection.

4.3.2 Bridge media

Removing the Bridge media (SD Card/Memory Stick/xD Picture Card/ MultiMediaCard)

The following describes the procedure for removing the Bridge media. (See Figure 4-3.)

CAUTION: Insert or remove the Bridge media in accordance with any instructions in the Bridge media manual or the manuals of the computer system you are using.

1.Push the Bridge media. It will pop out partly, so pull out the card. (For an instance, SD card is described in the figure 4-3.)

Bridge media (SD card)

Figure 4-3 Removing the Bridge media

Installing the Bridge media (SD Card/Memory Stick/xD Picture Card/ MultiMediaCard)

The following describes the procedure for installing the Bridge media. (See Figure 4-3.)

1. Insert the Bridge media and press it until it securely connected.

4.4Tablet PC pen

Removing the Tablet PC pen

The following describes the procedure for removing the tablet PC pen. (See Figure 4-4.)

1.Push the tablet PC pen in the tablet PC pen slot, so that it protrudes slightly.

2.Pull the tablet PC pen to remove it.

Tablet PC pen

Figure 4-4 Removing the tablet PC pen

Installing the Tablet PC pen

The following describes the procedure for installing the tablet PC pen. (See Figure 4-4.) 1. Insert the tablet PC pen into the slot until it locks.

4.5Reserve pen case

Removing the Reserve pen case

The following describes the procedure for removing the reserve pen case. (See Figure 4-5.)

1.Close the display and turn over the computer

2.Push slightly the point shown by the arrow using an object with a thin tip.

3.Slide the reserve pen case as shown in the following figure and remove it.

Reserve pen case

Object (with a thin tip)

Figure 4-5 Removing the reserve pen case

Installing the Reserve pen case

The following describes the procedure for installing the reserve pen case. (See Figure 4-5.) 1. Seat the reserve pen case to the slot and slide it until it locks.

Installing the HDD

The following describes the procedure for installing the HDD. (See Figure 4-6 to 4-8.)

CAUTION: Do not hold the HDD by its top and bottom flat surfaces. It may damage the HDD.

1. Seat the HDD in the HDD holder and secure them with the following screws.

??? M3.0??4.0C FLAT HEAD screw??4

CAUTION: Do not apply pressure to the middle of the HDD assembly. It may damage the HDD assembly. Hold the HDD assembly by its corners.

2.Set the connector of the HDD cable upward and connect the HDD assembly to the connector. Press the HDD assembly to ensure a firm connection.

3.Set the HDD assembly into the slot.

4.Seat the HDD slot cover and secure it with two screws.

4.7Slim select bay module

Removing the slim select bay module

The following describes the procedure for removing the slim select bay module. (See Figure 4-9 and 4-10.)

The explanation and figure shown below indicate the optical drive removing/installing.

CAUTION: Do not put fingers in the slim select bay slot. It may cause injury.

2.Set the removed screw into the screw hole. (The slim select bay is unlocked.)

3.While sliding the latch toward the arrow direction in the Figure 4-10, push the hook of the slim select bay module and pull out the slim select bay module to disconnect it from the system board.

Screw hole

Hook

M2.5??4.0B FLAT HEAD

Latch

Slim select bay module

Figure 4-9 Removing the slim select bay module

5.Remove the following screws and ODD side assembly from the optical drive assembly

Connector

Connector base

M2.0??22.0C BIND

Figure 4-10 Detaching the optical drive assembly

Installing the slim select bay module

The following describes the procedure for installing the slim select bay module. (See Figure 4-9 and 4-10.)

1.Install the ODD side assembly to the optical drive assembly and secure it with the following screws.

2.Install the connector base to the optical drive assembly and secure it with the following screw.

4.8Memory module (slot B)

CAUTION: The power must be turned off when you remove the memory module. Removing the memory module with the power on risks damaging the module or the computer itself.

Do not touch the memory module terminals. Any dirt on the terminals may cause memory access problems.

Never press hard or bend the memory module.

Removing the memory module

To remove the memory module, make sure the computer is in boot mode and powered off. Then perform the following procedure. (See Figure 4-11 and 4-12.)

1. Loosen the screw securing the memory slot cover and remove the memory slot cover.

Screw

Memory slot cover

Figure 4-11 Removing the memory slot cover (slot B)

Installing the memory module

To install the memory module, make sure the computer is in boot mode and powered off. Then perform the following procedure. (See Figure 4-11 and 4-12.)

1.Insert the memory module into the connector slantwise (terminal side first) and press it to connect firmly.

CAUTION: The power must be turned off when you insert the memory module. Inserting the memory module with the power on risks damaging the module or the computer itself.

Do not install a memory module only in the slot B. Use the slot A prior to the slot B. Otherwise, the computer or the memory may be damaged.

Never press hard or bend the memory module.

After installing the memory module, confirm that the memory module is fixed with the left and right latches.

2. Install the memory slot cover and secure it with the screw.

4.10 Keyboard

Removing the keyboard

The following describes the procedure for removing the keyboard. (See Figure 4-14 to 4-17.)

1.Turn the computer face up.

2.Open the display and make it flat.

3.Insert your finger into the slit and lift up the keyboard holder to remove.

4.Remove the following screws securing the keyboard.

Keyboard holder

M2.0x3.0C S-THIN HEAD

Slit

M2.0x3.0C S-THIN HEAD

Figure 4-14 Removing the keyboard holder

Installing the keyboard

The following describes the procedure for installing the keyboard. (See Figure 4-14 to 4-17.)

1.Place the keyboard face down on the palm rest.

2.Connect the keyboard cable to the connector CN3240 on the system board.

CAUTION: Extra portion of the keyboard cable must be put under the palm rest.

3.Install the keyboard cover and secure it with the following screw. (Insert the guide of the keyboard cover first)

4.Turn the keyboard face up and insert the four guides of the keyboard into the four slits. Set the keyboard while pushing the latch. Make sure the guide of the keyboard is under the latch.

5.Secure the keyboard with the following screws.

6. Install the keyboard holder while engaging the latches.

4.11 Memory module (slot A)

CAUTION: The power must be turned off when you remove the memory module. Removing the memory module with the power on risks damaging the module or the computer itself.

Do not touch the memory module terminals. Any dirt on the terminals may cause memory access problems.

Never press hard or bend the memory module.

Removing the memory module

To remove the memory module, make sure the computer is in boot mode and powered off. Then perform the following procedure. (See Figure 4-18 and 4-19.)

1. Remove the following screws and memory slot cover.

Memory slot cover

M2.5x3.0C S-THIN HEAD

Figure 4-18 Removing the memory slot cover (slot A)

Installing the memory module

To install the memory module, make sure the computer is in boot mode and powered off. Then perform the following procedure. (See Figure 4-18 and 4-19.)

1.Insert the memory module into the connector slantwise (terminal side first) and press it to connect firmly.

CAUTION: The power must be turned off when you insert the memory module. Inserting the memory module with the power on risks damaging the module or the computer itself.

Do not install a memory module only in the slot B. Use the slot A prior to the slot B. Otherwise, the computer or the memory may be damaged.

Never press hard or bend the memory module.

After installing the memory module, confirm that the memory module is fixed with the left and right latches.

2. Install the memory slot cover and secure it with the following screws.

4.12 Wireless LAN card/Robson card

Removing the Wireless LAN card/Robson card

To remove the wireless LAN card/Robson card, follow the steps below. (See Figure 4-20 to 4-22.)

CAUTION: Do not try to remove the wireless LAN card/Robson card with the computer turned on. The computer or the wireless LAN card/Robson card can be damaged. Do not touch the connectors on the wireless LAN card/Robson card. Debris on the connectors may cause the wireless LAN card/Robson card access problems.

1. Peel off the insulator.

CAUTION: Do not reuse the removed insulator.

Insulator

Figure 4-20 Removing the insulator

Installing the Wireless LAN card/Robson card

To install the wireless LAN card/Robson card, follow the steps below. (See Figure 4-20 to 4- 22.)

CAUTION: Be sure to switch the computer off before installing the wireless LAN card. Otherwise, the computer or the wireless LAN card may be damaged.

1.Insert the wireless LAN card to the connector on the system board slantwise and press it to connect firmly.

2.Secure the wireless LAN card with the following screws.

3.Connect the wireless LAN antenna cables (white: 1, black: 2) to the connectors on the wireless LAN card.

NOTE: For models without wireless LAN, fix the antenna cables to the place where the wireless LAN card is mounted (for wireless LAN model) with the glass tape.

4.Insert the Robson card to the connector on the system board slantwise and press it to connect firmly and secure it with the following screws.

5. Stick a new insulator in place.

Removing the 3G card

To remove the 3G card, follow the steps below. (See Figure 4-23.)

CAUTION: Do not try to remove the 3G card with the computer turned on. The computer or the 3G card can be damaged. Do not touch the connectors on the 3G card. Debris on the connectors may cause the 3G card access problems.

1.Disconnect the 3G card antenna cables (blue and red) from the 3G card using an antenna coaxial cable disconnector.

2.Remove the following screws and disconnect the 3G card from the connector on the system board.

??? M2.0??4.0B S-THIN HEAD screw ??2

M2.0??4.0B S-THIN HEAD

3G card

3G antenna cable (red)

3G antenna cable (blue)

Figure 4-23 Removing the 3G card

4.14 Base assembly and Cover assembly

Removing the base assembly and cover assembly

The following describes the procedure for removing the base assembly and cover assembly. (See Figure 4-24 to 4-26.)

1. Remove the following screw.

2.Disconnect the touch pad cable, LCD cable and digitizer cable from the connector

CN3250, CN5601, and CN9540 on the system board.

LCD cable

(connected to CN5601)

M2.0??4.0B BIND

Figure 4-24 Removing the base assembly and cover assembly (1)

Installing the base assembly and cover assembly

The following describes the procedure for installing the base assembly and cover assembly. (See Figure 4-24 and 4-26.)

1.Place the base assembly onto the cover assembly and secure them with the following screws.

2.Turn the computer face up and stand the display 90 degrees.

3.Turn the display clockwise 90 degrees.

4.Secure the following screws.

5.Turn the display counter clockwise 90 degrees. (The display is returned to the former position.)

6.Set the hinge rear cover.

7.Connect the touch pad cable, LCD cable and digitizer cable to the connector

CN3250, CN5601, and CN9540 on the system board.

8.Secure the base assembly and cover assembly with the following screw.

4.15 Slim select bay latch

Removing the Slim select bay latch

The following describes the procedure for removing the slim select bay latch. (See Figure 4- 26.)

1.Remove the slim select bay cap on the bottom while pushing two latches inside to release them.

2.Remove the slim select bay latch in the direction in the figure below. Be careful not lose the spring.

Spring

Slim select bay latch

Latch

Figure 4-26 Removing the slim select bay latch

4.16 Battery lock assembly

Removing the Battery lock assembly

The following describes the procedure for removing the battery lock assembly. (See Figure 4-27.)

1.Remove the battery lock assembly from the slot while pushing it in the direction in the figure below.

Battery lock assembly

Figure 4-27 Removing the battery lock assembly

Installing the Battery lock assembly

The following describes the procedure for installing the battery lock assembly (See Figure 4- 27).

1. Set the battery lock assembly into the slot.

4.17 RTC battery

CAUTION: Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the laws and ordinances of your local authority.

Removing the RTC battery

The following describes the procedure for removing the RTC battery. (See Figure 4-28.)

1.Disconnect the RTC battery cable from the connector CN9300 on the system board.

2.Peel off the insulator and remove the RTC battery from the slot.

Insulator

RTC battery

RTC battery cable

CN9300

Figure 4-28 Removing the RTC battery

4.18 Bluetooth module

Removing the Bluetooth module

The following describes the procedure for removing the Bluetooth module. (See Figure 4- 29.)

CAUTION: Do not try to remove the Bluetooth module with the computer turned on. You can damage the computer or Bluetooth module. Do not touch the connectors on the Bluetooth module on the computer. Debris on the connectors may cause Bluetooth access problems.

1.Turn up the black sheet.

2.Remove the Bluetooth module from the slot while pushing the holder outside and disconnect the Bluetooth cable from the connector on the Bluetooth module.

Black sheet

Bluetooth module

Bluetooth cable

Holder

Figure 4-29 Removing the Bluetooth module

4.19 Front panel

Removing the Front panel

The following describes the procedure for removing the front panel. (See Figure 4-30.)

1. Remove the front panel from the base assembly while lifting the system board up slightly.

Front panel

Figure 4-30 Removing the front panel

Installing the Front panel

The following describes the procedure for installing the front panel. (See Figure 4-30.)

1. Set the front panel to the system board in place while lifting the system board up slightly.

NOTE: After setting the front panel, make sure that the wireless communication switch moves properly.

4.20 Fan/Heat sink/CPU

Removing the Fan/Heat sink/CPU

The following describes the procedure for removing the fan/heat sink/CPU. (See Figure 4-31 to 4-35.)

1.Disconnect the fan cable from the connector CN3380 on the system board.

2.Remove the following screws and heat sink.

3. Remove the fan hood.

M2.0x4.0B BIND

Fan hood

Fan cable

Heat sink

CN3380

Figure 4-31 Removing the heat sink (with fan)

Installing the CPU/fin/DC fan

To install the CPU/fin/DC fan, follow the steps below and refer to Figure 4-31 to 4-35.

1.Make sure that the cam of the CPU socket is in the unlock (OPEN) position.

2.Set the CPU to the correct position in the CPU socket. Make sure the position of the CPU (triangle mark) is correct to avoid damaging pins on the CPU.

NOTE: When replacing the CPU with a new one, stick the insulator (SQUARE INSULATOR) to the CPU in place.

3.Lock the CPU by rotating clockwise the cam on the CPU socket by 180 degrees with a flat-blade driver.

SQUARE INSULATOR

CPU

Mark

CPU socket

SQUARE INSULATOR

Figure 4-34 Installing the CPU

4.When silicon grease is already applied to the CPU or fin, wipe them off with a cloth in advance.

5.Apply new grease (Shin-Etsu Chemical Co. X-23-7921-5) on the CPU using a special syringe as shown in the following figure. Apply quarter of scale (0.25ml) of grease evenly on the CPU chip.

Grease

CPU

CAUTION: Do not apply silicon grease on the North bridge.

8. Place the heat sink on the CPU and secure it with the following screws.

??? M2.0??4.0B BIND screw??4

9. Connect the fan cable to the connector CN3380 on the system board.

CAUTION: Do not put the fan cable on the fan.

Tighten the screws in the order of the number marked on the CPU hold plate.

4.21 System board

Removing the System board

The following describes the procedure for removing the system board. (See Figure 4-36 and 4-37.)

1.Turn up the insulator and disconnect the speaker cable and microphone cable from the connector CN6150 and CN6070 on the system board.

2.Remove the following screws securing the system board.

Microphone cable (Connected to CN6070)

Insulator

M2.5x4.0B FLAT HEAD

Speaker cable (Connected to CN6150)

Figure 4-36 Removing the system board (1)

3.Turn up the black sheet and peel off the acetate tape.

4.Lift up the system board and disconnect the sensor cable from the connector CN9530 on the system board.

NOTE: Do not try to remove the system board with the sensor cable being connected.

5.Peel off the acetate tape and remove the modem jack from the slot.

6.Remove the system board form the cover assembly.

System board

Acetate tape

Modem jack

Sensor cable (Connected to CN9530)

Black sheet

Acetate tape

Bluetooth cable

Figure 4-37 Removing the system board (2)

Installing the system board

The following describes the procedure for installing the system board. (See Figure 4-36 and 4-37.)

1.Set the system board to the cover assembly.

2.Lift up the system board and connect the sensor cable to the connector CN9530 on the system board.

3.Turn up the black sheet and arrange the Bluetooth cable in place.

4.Stick the acetate tape in place.

CAUTION: Be careful not to pinch the Bluetooth cable between the system board and cover assembly.

5.Set the core of the MDC cable to the slot.

6.Set the modem jack to the slot and stick the acetate tape in place.

7.Secure the system board with the following screws.

CAUTION: Make sure the system board is not lifted up by the cables.

4.22 HDD cable/Bluetooth cable

Removing the HDD cable/Bluetooth cable

The following describes the procedure for removing the HDD cable/Bluetooth cable. (See Figure 4-38.)

1.Peel off the insulator and disconnect the HDD cable from the connector CN1900 on the system board.

2.Disconnect the Bluetooth cable from the connector CN4440 on the system board.

HDD cable

Insulator

Bluetooth cable

CN1900

CN4440

Figure 4-38 Removing the HDD cable/Bluetooth cable

Installing the HDD cable/Bluetooth cable

The following describes the procedure for installing the HDD cable/Bluetooth cable. (See Figure 4-38.)

1.Connect the Bluetooth cable to the connector CN4440 on the system board.

2.Connect the HDD cable to the connector CN1900 on the system board and stick the insulator.

4.23 MDC4 Replacement Procedures

4.23 MDC

Removing the MDC

The following describes the procedure for removing the MDC. (See Figure 4-39.)

1. Remove the following screws securing the MDC.

??? M2.0??4.0B BIND screw ??2

2.Turn up the insulator.

3.Disconnect the MDC from the connector CN3010 on the system board.

4.Disconnect the MDC cable from the connector on the MDC.

M2.0x4.0B BIND

MDC cable

MDC

Modem jack

Insulator

CN3010

Figure 4-39 Removing the MDC

4.25 Battery cable holder4 Replacement Procedures

4.25 Battery cable holder

Removing the Battery cable holder

The following describes the procedure for removing the battery cable holder. (See Figure 4- 41.)

2. Remove the following screw and battery cable holder from the slot.

Battery cable holder

Battery cable

Figure 4-41 Removing the battery cable holder

Installing the Battery cable holder

The following describes the procedure for installing the battery cable holder (See Figure 4- 41).

1. Set the battery cable holder to the slot and secure it with the following screw.

??? M2.0??6.0C S-THIN HEAD screw ??1 2. Arrange the battery cable on the battery cable holder.

4.26 Pen holder assembly

Removing the Pen holder assembly

The following describes the procedure for removing the pen holder assembly. (See Figure 4- 42.)

1. Remove the pen holder assembly from the slot.

Hole

Pen holder assembly

Guide

Figure 4-42 Removing the pen holder assembly

Installing the Pen holder assembly

The following describes the procedure for installing the pen holder assembly (See Figure 4- 42).

1. Install the pen holder assembly to the slot while inserting the hole into the guide.

4.27 Sensor board

Removing the Sensor board

The following describes the procedure for removing the sensor board. (See Figure 4-43.)

1.Remove the sensor board from the slot.

2.Disconnect the sensor cable from the connector on the sensor board.

Sensor cable

Sensor board

Hole

Guide

Figure 4-43 Removing the sensor board

Installing the Sensor board

The following describes the procedure for installing the sensor board. (See Figure 4-43.)

1. Connect the sensor cable to the connector on the sensor board.

CAUTION: Connect the connecter on which the acetate tape is not wrapped to the sensor board. The connector on which the acetate tape is wrapped is connected to the system board. Be careful not to connect the connectors oppositely.

2. Install the sensor board to the slot while inserting the hole into the guide.

4.28 Touch pad

Removing the Touch pad

The following describes the procedure for removing the touch pad. (See Figure 4-44 to 4-46.)

1.Peel off the glass tapes.

2.Disconnect the relay cable from the connector on the touch pad.

3.Remove the following screw and touch pad assembly.

Guide

Touch pad assembly

Connector

Figure 4-44 Removing the touch pad (1)

Installing the Touch pad

The following describes the procedure for installing the touch pad. (See Figure 4-44 to 4-46.) 1. Stick a new touch pad on the palm rest cover in place.

CAUTION: When installing a new touch pad, follow the steps below.

1.Remove the separator from the top surface of the GlidePoint.

2.Temporary fixing to designated place on the plastic part.

One edge should contact with the surface first. Then the other side touches down.

3.Press down to adhere firmly.

Press down motion: from center to perimeter

Do not touch the electrical components on the GlidePoint.

4.Rub the operating surface of plastic part. Rubbing motion: from center to perimeter

The bottom of GlidePoint should be supported.

2.Stick a new button board on the touch pad assembly in place with the double-sided tape.

3.Connect the touch pad cable and relay cable to the connector on the button board.

4.Set the touch pad assembly to the guides and secure it with the following screw.

5.Connect the relay cable to the connector on the touch pad.

6.Stick the glass tapes in place.

4.29 Speaker

Removing the speaker

The following describes the procedure for removing the speaker. (See Figure 4-47.)

1.Remove the speaker covers while releasing latches.

2.Peel off the acetate tapes and take the speakers out from the speaker slots.

Speaker cover

Latch

Acetate tape

Speaker cable (Blue and black)

Figure 4-47 Removing the speaker

Installing the speaker

The following describes the procedure for installing the speaker. (See Figure 4-47.)

1.Place the speakers to the slots on both sides.

2.Install the speaker covers to the slots on both sides while hooking the latches.

3.Arrange the speaker cables carefully as shown in the Figure 4-47 in place.

4.Stick the acetate tapes in place.

CAUTION: Arrange the speaker cable as shown in the figure below.

Speaker cable

4.31 LCD unit/Touch panel/Digitizer

Removing the LCD unit/Touch panel/Digitizer

The following describes the procedure for removing the LCD unit/touch panel/digitizer. (See Figure 4-51 to 4-55.)

1.Turn the display clockwise180 degrees and close the display on the palm rest cover.

2.Peel off the mask seals (9 points) from the LCD mask and remove the following screws securing the LCD mask.

3.Insert your fingers into the slits on both sides and remove the LCD mask while releasing the latches.

M2.5x6.0B FLAT HEAD (with mask seal)

LCD mask

Figure 4-51 Removing the LCD mask

6.Turn up the insulator and peel off the glass tapes.

7.Disconnect the LCD cable and digitizer cable from the connectors on the back of the LCD unit.

CAUTION: When removing the cables, be careful not to damage the connectors.

8. Remove the LCD assembly from the display cover.

CAUTION: When putting the LCD assembly on the display cover, lay a mat or something under the LCD assembly to protect the computer and the LCD from a scratch or breakage.

Glass tape

LCD cable

Digitizer cable

Figure 4-53 Removing the LCD assembly (2)

CAUTION: Read the following instructions before handling the touch panel.

Touch panels are made of glass having sharp edges and corners; workers must wear gloves not to cut their fingers or skin when handling.

Touch panels are made of glass; do not apply stress or hit with hard object.

Do not put any stress on the surface film e.g. moving a product with a vacuum stick on the film.

Use soft cloth lightly moistened with mild detergent or with ethanol when cleaning. Do not use any organic solvent, acid or alkaline solution.

Do not pile touch panels. Do not put heavy objects on a touch panel. FPC cable of touch panel is fragile. Do not pull the FPC cable strongly.

Do not bend the FPC cable of touch panel strongly; it will damage the conductor pattern. Bad examples are shown below.

The LCD mask must not touch any part of the transparent area; it will cause unexpected input.

Inside edge of the LCD mask must be between the transparent area and the operation guaranteed active area. The LCD mask must not touch film in the transparent area.

We recommend the part that secures the touch panel to be an elastic material.

Do not glue or adhere the film surface onto the display frame e.g. in a manner film may be peeled or sheared off if stressed by expanding/shrinking due to temperature change.

NEVER do so especially where the conductive-connection part of film and glass; electrical connection between FPC and touch panel will be deteriorated.

When aligning touch panel, do so by the glass outline, not by the film outline. Aligning by the film will cause Newton ring to appear, unexpected input to occur and electrical connection between FPC and touch panel will be deteriorated.

The end part of glass and film (marked as ???*??? in the following figure ???Installation Example???) have naked conductors.

Be sure to design the construction not to touch any conductive material on the parts marked with ???*???.

CAUTION: Read the following instructions before handling the Digitizer.

Do not disassemble or modify the digitizer sensor unit; it may damage sensitive parts inside the digitizer sensor unit, and dusts or scratches may mar the device.

Be careful of sharp edges of the sensor board; it may cause injury on fingers or skin.

Do not exceed the absolute maximum rating values under the worst probable conditions caused by the variations in supply voltage, input voltage, parts constants, ambient temperature, etc.; it may damage the digitizer sensor unit.

Appropriate protection circuit shall be applied to each systems design.

Turn off the power before connecting or disconnecting the digitizer sensor unit. Scratching with sharp object may cause open circuit of the sensor board.

Do not use any water or chemicals except alcohols to clean the product.

The digitizer sensor unit shall be installed to the system tight by using the single-coated or double-coated adhesive tape.

Be sure to design the enclosure for the digitizer sensor unit so that pushing/bending/twisting forces are not applied to the digitizer sensor unit during and after the installation into the system.

Power supply lines shall be designed as follows. Power supplies shall always be turned on before the input signals are supplied to the digitizer sensor unit, and the input signals shall be disconnected before power supplies are turned off. If the sequence does not satisfy the specified conditions, it may cause the digitizer sensor unit to mis-operate.

Give some slack to the interface cable so that the connector will not permanently pulled after assembly.

Do not let any bare conductive metal such as LCD metal bezel contact digitizer sensor unit PCB directly. This may cause the digitizer sensor unit to malfunction.

Do not locate any object that emits magnetic flux such as a speaker magnet near the digitizer sensor unit, it may cause the digitizer sensor unit not to operate properly.

The CMOS LSIs used in the digitizer sensor unit are very sensitive to ESD (Electro-Static Discharge).

Person handling the digitizer sensor unit shall be grounded with wristband. Tools such as a soldering iron, screwdriver and working benches shall be grounded.

Do not apply excessive mechanical forces to install the digitizer sensor unit; it will damage the sensor board or electrical parts of digitizer sensor unit.

Refrain from strong mechanical shocks such as dropping to a working bench or hitting against hard and heavy objects.

Do not pull, extend, warp, bend, twist and press the digitizer sensor unit even momentarily when the digitizer sensor unit is installed in the enclosure of the system; it may damage the digitizer sensor unit.

Keep the minimum of the curvature radius 120mm if you need to bend the digitizer sensor unit. Be sure to install the digitizer sensor unit so that pushing/bending/twisting forces are not applied to the digitizer sensor unit after the installation into the system.

When holding the digitizer sensor unit, do not even locally deform the sensor board; it will leave a permanent dent or embossment which degrades the product quality.

When connecting or disconnecting to the digitizer sensor unit, do not slant the connector; it may damage pins of the connector of the digitizer sensor unit.

Power supplies shall always be turned off during assembly process.

Do not connect or disconnect the connector with force applied to the digitizer sensor unit. This may damage the digitizer sensor unit circuit.

To protect shielding metal from progressive aerugo and protect assembly worker???s fingers from minor cuts, gloves must be worn when handling the digitizer sensor unit.

Do not let any bare conductive metal such as LCD metal bezel contact digitizer sensor unit PCB directly. This may cause the digitizer sensor unit to malfunction.

Use extra caution to the part of connection between the controller and the sensor board so that the connection pads will not be peeled off or damaged.

Do not pull the baby board or let it be caught by other object.

Do not store the digitizer sensor units in high temperature, especially in high humidity for a long period of time (approximately more than one month).

It is recommended to store the digitizer sensor units where the temperature is in the range of 15 to 35 degrees in Celsius and the relative humidity is lower than 70%.

Store the digitizer sensor units without exposing to direct sunlight or fluorescent lamps in order to protect the digitizer sensor units from strong ultraviolet rays.

Avoid condensation of water on the digitizer sensor units otherwise it may cause mis- operation or defects.

Keep the digitizer sensor units away from over-saturated humidity.

To transport or store the digitizer sensor units after initially opening the original carton box, it is recommended to re-pack the digitizer sensor units into the original box by the same method especially with desiccant in it.

Be careful to use the bezel guide.

1.Peel off separators of double-sided tapes on the back of a new digitizer.

2.Slide a new digitizer into the back pocket of the LCD and fix it with the double-sided tape.

NOTE: When installing a new digitizer, follow the instructions below.

Stick the glass tape in place to fix the LCD assembly.

Glass tape

Tag

Insulator

Tag

Insulator

Peel off the separators of the three double-sided tapes toward the arrow pointing.

Double-sided tape

Make sure the digitizer is inserted under the metal guides.

Do not make a gap between the digitizer and LCD.

Guide

3.Set the LCD unit/digitizer on the touch panel and stick the acetate tapes in place.

4.Connect the touch panel cable to the connector on the LCD assembly and stick the glass tape in place.

5.Stand the LCD assembly on the display cover and connect the digitizer cable and LCD cable on the back of the LCD assembly.

6.Turn up the insulator and stick two glass tapes on each connector.

4.32 Switch board/Fingerprint sensor board

Removing the Switch board/Fingerprint sensor board

The following describes the procedure for removing the switch board/fingerprint sensor board. (See Figure 4-56.)

1. Remove the following screw securing the switch board and pull up the switch board.

2.Disconnect the switch cable from the connector on the back of the switch board.

3.Remove the following screw securing the fingerprint sensor board and pull up the fingerprint sensor board.

4.Disconnect the fingerprint sensor cable from the connector on the back of the fingerprint sensor board.

M2.5x4.0B FLAT HEAD

Switch board

Fingerprint sensor board

M2.5x4.0B FLAT HEAD

Switch cable

Fingerprint sensor cable

Figure 4-56 Removing the switch board/fingerprint sensor board

4.33 Web camera board

Removing the Web camera board

The following describes the procedure for removing the web camera board. (See Figure 4- 57.)

1.Disconnect the web camera cable from the connector on the web camera board and remove the web camera board.

Web camera board

Web camera cable

Figure 4-57 Removing the web camera board

Installing the Web camera board

The following describes the procedure for installing the web camera board. (See Figure 4- 57.)

1.Connect the web camera cable to the connector on the web camera board and set the web camera board in place.

4 Replacement Procedures4.34 Wireless LAN antenna/Internal microphone/Web camera cable

4.34 Wireless LAN antenna/Internal microphone/Web camera cable

Removing the Wireless LAN antenna/Internal microphone/Web camera cable

Wireless LAN antennas/internal microphone/web camera cable are included in a LCD cover assembly (hinge assembly is also included). When the wireless LAN antennas or internal microphone or web camera cable are/is defective, replace with a new LCD cover assembly.

However, when replacing only the LCD cover assembly or hinge assembly, arrange the antennas and cables, following the procedures below.

The following describes the procedure for removing the LCD cover assembly. (See Figure 4- 58 and 4-59.)

1.Remove the following screws and separate the LCD cover assembly and hinge assembly.

Figure 4-58 Removing the wireless LAN antenna/Internal microphone/web camera cable

4.34 Wireless LAN antenna/Internal microphone/Web camera cable4 Replacement Procedures

LCD cover assembly

Figure 4-59 Removing the wireless LAN antenna/3G antenna/Internal microphone/webcamera cable(3G model only)

Installing the Wireless LAN antenna/Internal microphone/Web camera cable

The following describes the procedure for installing the LCD cover assembly. (See Figure 4- 58 and 4-59.)

1.Set the hinge assembly onto the LCD cover assembly and secure them with the following screws.

2. Set the antennas and cables in place.

Appendix A

Appendix A Handling the LCD Module

Precautions for handling the LCD module

The LCD module can be easily damaged during assembly or disassembly. Observe the following precautions when handling the LCD module:

1.When installing the LCD module in the LCD cover, be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained.

2.Be careful to align the holes at the four corners of the LCD module with the corresponding holes in the LCD cover before securing the module with screws. Do not force the module into place, because stress can affect its performance.

Also, the panel???s polarized surface is easily scarred, so be careful when handling it.

Table D-1 Scan codes (set 1 and set 2) (4/4)

Notes:

1.* Scan codes differ by mode.

2.* Scan codes differ by overlay function.

3.* Combined with the Fn key makes different codes.

4.* Fn key does not generate a code by itself.

5.* This key corresponds to key No. 42 in a 102-key model.

6.* Refer to Table D-6, No. 124 key scan code.

7.* Refer to Table D-7, No. 126 key scan code.

Appendix G

Appendix G BIOS Rewrite Procedures

This Appendix explains how to rewrite the system BIOS program when you update the system BIOS.

Tools

To rewrite the BIOS, you need the following tool: ??? BIOS/EC/KBC rewriting disk

Rewriting the BIOS

1.Set the system to boot mode.

2.Turn off the power to the computer.

3.Remove the external cables and cards.

4.Set the USB Flash Memory containing BIOS rewriting data..

5.Turn on the power while holding down the tilde character key Until LED blinks

For example

(US Keyboard)

(UK Keyboard) (Keep holding down the key.)

6.The BIOS rewriting starts.

7.When the process is completed, it the system automatically reboots.

NOTE: 1. Connect the AC adapter and the charged battery to the computer when you rewrite the BIOS.

2.Do not turn off the power while you are rewriting the BIOS.

If the rewrite fails, it might be impossible to start up the computer.

3.If you fail to rewrite BIOS, then when you next turn on the power, a message may be displayed that the contents of the BIOS have been erased. In this case, insert the BIOS rewriting disk and the BIOS will be rewritten.

Appendix H

Appendix H EC/KBC Rewrite Procedures

This Appendix explains how to rewrite the EC/KBC system program when you update the EC/KBC system.

It is necessary to rewrite the EC/KBC system program when the following changes are made.

1.Replacing of system board

2.Replacing of LCD

Tools

To rewrite the EC/KBC, you need the following tool:

??? EC/KBC rewriting disk for the computer

Rewriting the EC/KBC

NOTE: 1. Rewrite the EC/KBC only when instructed by a diagnostic disk release notice.

2.Connect the AC adaptor to the computer when you rewrite the EC/KBC.

3.Do not turn off the power while you are rewriting the EC/KBC.

If the rewrite fails, it might be impossible to start up the computer.

4.If you fail to rewrite EC/KBC, then when you next turn on the power, a message may be displayed that the contents of the EC/KBC have been erased. In this case, insert the EC/KBC rewriting disk, and the EC/KBC will be rewritten.

5.Normally it takes about 30 seconds to rewrite the EC/KBC. It may take 3 minutes (maximum), depending on the conditions of the computer or ICs. The computer is not hung up. Allow sufficient time. Never reboot or turn off the power to the computer before the rewriting is completed.

1.Set the system to boot mode.

2.Turn off the power to the computer.

3.Remove the external cables and cards.

4.Set the USB Flash Memory containing EC/KBC rewriting data..

5.Turn on the power while holding down the Tab key. (Keep holding down the key until a beep

sounds.) The EC/KBC rewriting starts.

6. When the EC/KBC rewrite is completed, the system is automatically turned off.