Toshiba_Copier

Preface

Thank you for purchasing TOSHIBA Multifunctional Digital Color System. This guide describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this guide within easy reach, and use it to configure an environment that makes best use of the e-STUDIO???s functions.

?? How to read this manual

?? Symbols in this manual

In this manual, some important items are described with the symbols shown below. Be sure to read these items before using this equipment.

Indicates a potentially hazardous situation which, if not avoided, could result in death, serious injury, or serious damage, or fire in the equipment or surrounding assets.

Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury, partial damage to the equipment or surrounding assets, or loss of data.

Indicates information to which you should pay attention when operating the equipment.

Other than the above, this manual also describes information that may be useful for the operation of this equipment with the following signage:

Describes handy information that is useful to know when operating the equipment.

Pages describing items related to what you are currently doing. See these pages as required.

?? Screens

y Screens in this manual may differ from the actual ones depending on the use-environment of the equipment such as the installing status of options.

y Screens of when paper in the A/B format is used are given in this manual. If you use paper in the LT format, the display or the order of buttons may differ from that of your equipment.

?? Trademarks

yThe official name of Windows 2000 is Microsoft Windows 2000 Operating System.

yThe official name of Windows XP is Microsoft Windows XP Operating System.

yThe official name of Windows Vista is Microsoft Windows Vista Operating System.

yThe official name of Windows 7 is Microsoft Windows 7 Operating System.

yThe official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.

yThe official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.

yMicrosoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries.

yApple, AppleTalk, Macintosh, Mac, Mac OS, Safari and TrueType are trademarks of Apple Inc. in the US and other countries.

yAdobe, Adobe Acrobat, Adobe Reader, Adobe Acrobat Reader, and PostScript are trademarks of Adobe Systems Incorporated.

yMozilla, Firefox and Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U.S. and other countries.

yIBM, AT and AIX are trademarks of International Business Machines Corporation.

yNOVELL, NetWare, and NDS are trademarks of Novell, Inc.

yTopAccess is a trademark of Toshiba Tec Corporation.

yOther company names and product names in this manual are the trademarks of their respective companies.

Preface 1

1 TROUBLESHOOTING FOR THE HARDWARE

The picture of the hardware device shown on the touch panel differs depending on the composition of the options installed.

?? Clearing a paper jam

Remove the jammed paper from the bridge unit after you have cleared all the other jams. Pulling out the bridge unit from the equipment may tear the paper left inside the equipment.

1 Clear the paper jam

Clear the paper jam following the guidance shown on the touch panel. Press or to scroll the pages.

2 After clearing the jam, close all the opened covers.

The equipment starts the warm-up. Follow the guidance on the touch panel.

?? Tips on removing the jammed paper

Note the following points in removing the jammed paper.

Remove the jammed paper from the bridge unit after clearing all the other jams.

Remove the jammed paper from the bridge unit after you have cleared all the other jams. If you pull out the bridge unit from the equipment with the jammed paper left, the jammed paper may be torn and left inside the equipment.

Remove the jammed paper carefully so as not to tear it.

To avoid tearing the jammed paper, remove the paper slowly with both hands. Using force may tear the paper, making it more difficult to remove. See also that no pieces of torn paper are left inside the equipment.

When the paper jam sign remains after removing the jammed paper;

Depending on the timing of the occurrence, no jammed paper may be found where the paper jam sign indicates. If the sign does not disappear after you have removed the jammed paper, follow the steps as instructed on the touch panel.

12 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

Do not touch the fuser unit or the metal portion around it.

Do not touch the fuser or the metal portion around it when you remove the jammed paper from the fuser unit. This could burn you or the shock could cause you to get your hand injured in the machine.

Do not touch the transfer belt.

Do not touch the transfer belt when you remove the jammed paper inside the right of the equipment. Doing so may cause damage the equipment or result in a poor output.

?? If paper jams occur frequently

The following are the common causes of paper jams. If the problem persists, check for the following situations.

yAn unsuitable original is placed on the Reversing Automatic Document Feeder.

yUnavailable paper with the equipment is used.

yPaper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the equipment.

yAll the jammed paper has not been removed.

yThere is too much of a gap between the paper and the side or end guide in the drawer.

yThe amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.

??Paper jam in the Reversing Automatic Document Feeder

1 Raise the lever and open the upper cover.

2 Remove the original.

Clearing a Paper Jam 13

1 TROUBLESHOOTING FOR THE HARDWARE

Open the reverse cover and remove the original.

Close the reverse cover.

Close the Reversing Automatic Document Feeder.

?? Paper jam in the External Large Capacity Feeder (optional)

Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder.

1 Separate the External Large Capacity Feeder (optional) from the equipment.

Move it slowly while pushing the lock lever.

Clearing a Paper Jam 15

1 TROUBLESHOOTING FOR THE HARDWARE

?? Paper jam in the drawer feeding portion

Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder.

1 Separate the External Large Capacity Feeder (optional) from the equipment when the External Large Capacity Feeder is attached.

Move it slowly while pushing the lock lever.

2 Open the paper feed cover.

3 Remove the jammed paper from the drawer.

4 Open the paper source drawer and remove the jammed paper.

Clearing a Paper Jam 17

1 TROUBLESHOOTING FOR THE HARDWARE

5 Close the drawer and the paper feed cover.

6 Connect the External Large Capacity Feeder (if attached, optional) to the equipment.

Move it slowly placing your hands on the point shown in the figure.

?? Paper jam in the bypass tray

1 Pull out the jammed paper in the bypass tray.

?? Paper jam in the right side of the equipment

Do not touch the fuser unit or the metal portion around it.

Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.

?? Transport unit

1 Pull out the duplexing unit.

Grasp the lever of the duplexing unit and pull it until it stops.

Be careful not to touch the slide rails (A in the figure).

This could injure you.

18 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

Remove the jammed paper.

Return the duplexing unit to its original position.

Hold the position shown in the figure when closing it.

Do not put your hand or fingers on the duplexing unit when closing it.

They could be caught and this could injure you.

?? Fuser unit

1 Pull out the duplexing unit from the equipment.

Grasp the lever of the duplexing unit and pull it until it stops.

Be careful not to touch the slide rails (A in the figure).

This could injure you.

2 Turn the green dial and remove the paper coming out of the bottom of the fuser unit.

3 Holding the green lever, pull out the transport guide toward you.

Clearing a Paper Jam 19

1 TROUBLESHOOTING FOR THE HARDWARE

4 Check the inside of the fuser unit for the hidden jammed paper when you cannot see it.

1) Open the front cover of the equipment.

2)Check if jammed paper remains inside the fuser unit through the window for checking for paper jams.

3)Close the front cover of the equipment.

5 Turn the green dial and remove the paper coming out of the upper part of the fuser unit.

Turn the dial in a counter direction and remove the paper when the paper is jammed in the back of the fuser unit. In this case, remove the paper from the lower part of the fuser.

6 Return the transport guide to the front holding the green lever.

7 Check whether paper remains between the transfer belt and the fuser unit. If so, pull out the paper edges from the transfer belt side.

Grasp the front and rear of the paper and carefully pull it out.

Be careful not to cut yourself on the paper.

Be careful not to touch the transfer belt. This could cause malfunctioning of the equipment or the poor imaging.

20 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

8 Turn the green dial and remove the paper coming out of the lower part of the fuser unit.

9 Return the duplexing unit to its original position.

Hold the position shown in the figure when closing it.

Do not put your hand or fingers on the duplexing unit when closing it.

They could be caught and this could injure you.

?? Paper jam in the duplexing unit

yDo not touch the metal portion of the guide plate of the duplexing unit.

This could burn you.

yOperate the duplexing unit while connected to the equipment.

Do not operate the duplexing unit when separated from the equipment. This could cause a breakdown of the equipment or could injure you.

1 Open the bypass tray.

2 Open the duplexing unit cover.

Clearing a Paper Jam 21

1 TROUBLESHOOTING FOR THE HARDWARE

Remove the jammed paper.

Close the duplexing unit cover.

Do not put your hand or fingers on the duplexing unit cover when closing it.

They could be caught and this could injure you.

5 Close the bypass tray.

??Paper jam in the Finisher and the Hole Punch Unit (both optional)

1Separate the Finisher from the equipment.

1)Open the front cover of the Finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover when the Hole Punch Unit is installed.

2)Pull the knob to unlock the Finisher.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

22 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

5 If the paper size is small, turn the knob shown in the following figures to send the paper, and then check that no paper is jammed.

1)Turn the knob to feed the paper.

When the Hole Punch Unit is installed, open the front cover of the Finisher and turn the 2 knobs at the same time.

When the Hole Punch Unit is not installed

2) Remove the jammed paper if it comes out.

When the Hole Punch Unit is installed

Close the Hole Punch Unit cover when it is installed.

Remove the paper jammed in the equipment side.

24 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

8 Close the upper receiving tray of the Finisher.

Place your hands on the near and far side of the lever and push to close the tray until it clicks.

Be careful not to let your fingers be caught between the

Finisher body and the upper receiving tray.

You can close it by pressing the right side of the lever with your hand.

Lower the shutter of the paper exit portion to open it.

Remove the jammed paper.

11 Close the front cover first, and connect the Finisher to the equipment.

Move the Finisher slowly placing your hands on the positions shown in the figure.

Be careful not to let your fingers be caught between the Finisher and the equipment.

Clearing a Paper Jam 25

1 TROUBLESHOOTING FOR THE HARDWARE

?? Paper jam in the Saddle Stitch unit (optional)

The Saddle Stitch unit is inside the Saddle Stitch Finisher MJ-1104.

1 Remove the paper jammed in the paper exit side of the Saddle Stitch unit.

2 Separate the Finisher from the equipment.

1) Open the front cover of the Finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover when the Hole Punch Unit is installed.

2) Pull the knob to unlock the Finisher.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

3) Move the Finisher slowly placing your hands on the positions shown in the figure.

3 Remove the jammed paper from the right side.

26 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

Remove the jammed paper.

Push up the two green levers.

Close the transport guide.

Close it by pressing the two knobs.

Return the Saddle Stitch unit to its original position.

18 Close the front cover first, and connect the Finisher to the equipment.

Move it slowly placing your hands on the positions shown in the figure.

Be careful not to let your fingers be caught between the Finisher and the equipment.

Clearing a Paper Jam 29

1 TROUBLESHOOTING FOR THE HARDWARE

?? Paper jam in the receiving unit

?? Receiving tray

1 Remove the jammed paper from the receiving tray.

2 Clear the paper jam in the bridge unit.

P.32 ???Paper jam in the bridge unit???

?? Side receiving tray

1 Removetray. the jammed paper from the side receiving

2 Clear the paper jam in the bridge unit.

P.32 ???Paper jam in the bridge unit???

30 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

??Receiving tray lower cover

1Separate the Finisher from the equipment when it is installed.

1)Open the front cover of the Finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover when the Hole Punch Unit is installed.

2)Pull the knob to unlock the Finisher.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

3) Move the Finisher until it stops placing your hands on the positions shown in the figure.

2 Open the cover under the receiving tray and remove the jammed paper.

3 Close the cover.

4 Close the covers of the Finisher and the Hole Punch Unit (when it is installed) first, and connect the Finisher to the equipment.

Move the Finisher slowly placing your hands on the positions shown in the figure.

Be careful not to let your fingers be caught between the

Finisher and the equipment

Clearing a Paper Jam 31

1 TROUBLESHOOTING FOR THE HARDWARE

?? Paper jam in the bridge unit

Do not touch the metal parts or motors of the bridge unit.

You could be burned or the shock could cause an injury to your hand.

Remove the jammed paper from the bridge unit after clearing all the other jams.

You must remove other jammed paper from the equipment before clearing paper from the bridge unit. Pulling the bridge unit off the equipment without removing the jammed paper may cause the paper to be torn and left inside the equipment.

1 Open the front cover of the equipment.

2 Graspingstops. the lever, pull out the bridge unit until it

3 Open the upper cover.

4 Removeunit. the jammed paper from the top of the bridge

1) Turn the knob to the left or right.

2) Remove the jammed paper.

32 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

5 Close the upper cover.

6 Remove the jammed paper from the bottom of the bridge unit.

1) Open the lower cover by pinching the lever.

2) Remove the jammed paper.

7 Close the lower cover, return the bridge unit to the inside of the equipment, and then close the front cover of the equipment.

?? Clearing paper jams caused by a wrong paper size setting

Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment. The message ???Check paper size setting on control panel for drawer N??? or ???Check paper size setting on control panel for Bypass??? appears on the touch panel.

In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below. During the operation, the guidance for clearing the paper jam on the touch panel is not displayed. Take notes of the following before operation: where the paper jam occurred and for which drawer the paper size setting is incorrectly registered.

Troubleshooting differs depending on how the paper jam has occurred:

P.34 ???Jam when making copies or prints (using a drawer)???

P.36 ???Jam when making copies or prints (using the bypass tray)???

P.37 ???Jam when printing from the FAX???

Clearing a Paper Jam 33

1 TROUBLESHOOTING FOR THE HARDWARE

??Jam when making copies or prints (using a drawer)

1Press the [POWER] button on the control panel until a sound is heard.

???Shutdown in progress??? appears on the menu. After a while, the power of the equipment is turned OFF.

2 Remove the jammed paper.

3 Press the [POWER] button on the control panel.

The equipment starts warming-up.

4 Presspanel. the [USER FUNCTIONS] button on the control

5 Press the [USER] tab to enter the [USER] menu and press [DRAWER].

34 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

8 Confirm that the paper size is correctly detected if you pressed [AUTO (mm)] or [AUTO inch] at step 7.

The detected paper size is indicated on the drawer button of the hardware device graphic image on the left side of the display.

An incorrect paper size indication or the ???UNDEF??? indication shows an unsuccessful detection. In this case, check if:

yThere is too much space between the paper and the side and end guides of the drawer.

yYou have selected [AUTO (inch)] even though AB format paper has been placed.

yYou have selected [AUTO (mm)] even though LT format paper has been placed.

9 Press the [USER FUNCTIONS] button to return to the basic menu and try copying or printing again.

??Jam when making copies or prints (using the bypass tray)

1Press the [POWER] button on the control panel until a sound is heard.

???Shutdown in progress??? appears on the menu. After a while, the power of the equipment is turned OFF.

2 Remove the jammed paper.

3 Press the [POWER] button on the control panel.

The equipment starts warming-up.

4 Place the paper on the bypass tray and set the paper size.

36 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

5 Try copying or printing again.

?? Jam when printing from the FAX

1 Turn off the main power switch.

Shutting down via the control panel is not possible in this case.

2 Remove the jammed paper.

3 Pull out the drawer indicated in the message and remove all the paper from the drawer.

4 Close the drawer and turn on the main power switch.

The equipment starts warming-up.

Clearing a Paper Jam 37

1 TROUBLESHOOTING FOR THE HARDWARE

6 Place the paper in the drawer indicated in the message. Be sure to place the same- sized paper as the size you checked in step 5.

Printing resumes.

If you change the paper size again after printing has been completed, make sure that the size of the paper placed in the drawer is the same as the size registered for the corresponding drawer in the equipment.

?? Clearing paper jams caused by a wrong paper type setting

Paper jams occur when there is a mismatch between the type of paper in a drawer and the type registered for the drawer in the equipment. The message ???Check paper type setting for drawer N??? appears on the touch panel.

Troubleshooting differs depending on how the paper jam has occurred:

P.38 ???Jam when making copies or prints???

P.40 ???Jam when printing from the FAX???

??Jam when making copies or prints

1Press the [POWER] button on the control panel until a sound is heard.

???Shutdown in progress??? appears on the menu. After a while, the power of the equipment is turned OFF.

38 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

Press the drawer button indicated in the message and press [PAPER TYPE].

Press the paper type button for the paper that is set in the drawer.

9 Press the [USER FUNCTIONS] button to return to the basic menu and try copying or printing again.

Paper jams could occur despite there being consistency between the type of paper in a drawer and the type registered for the drawer in the equipment. This may be due to two or more sheets being fed together. Take the paper out of the drawer, fan the stack of paper well and put it back in.

?? Jam when printing from the FAX

1 Turn off the main power switch.

Shutting down via the control panel is not possible in this case.

40 Clearing a Paper Jam

1 TROUBLESHOOTING FOR THE HARDWARE

2 Remove the jammed paper.

3 Pull out the drawer indicated in the message and remove all the paper from the drawer.

4 Close the drawer and turn on the main power switch.

The equipment starts warming-up.

5 Check the paper type registered to the drawer indicated in the message by means of the drawer button on the touch panel.

6 Place the same type paper as the type indicated in the message.

Printing resumes.

If you change the paper type again after printing has been completed, make sure that the paper type placed in the drawer is the same as the type registered in the equipment for the corresponding drawer.

Clearing a Paper Jam 41

1 TROUBLESHOOTING FOR THE HARDWARE

Clearing a Staple Jam

When a staple jam has occurred in the stapler of the Finisher or Saddle Stitch unit, clear the jam following the procedure below.

P.42 ???Staple jam in the Finisher???

P.43 ???Staple jam in the Saddle Stitch unit???

?? Staple jam in the Finisher

1 Open the front cover of the Finisher.

Remove the staple cartridge.

Lower the guide while holding the knob.

A: Stapling area

Do not touch the stapling area.

The actual needle point could cause you personal injury

4 Remove the jammed staples.

42 Clearing a Staple Jam

1 TROUBLESHOOTING FOR THE HARDWARE

5 Holding the knob, raise the guide, and return it to its original position.

6 Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.

Fit the staple cartridge into the stapler.

When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket does not move.

Insert the cartridge until it is caught by the latch and secured with a click.

Close the front cover of the Finisher.

?? Staple jam in the Saddle Stitch unit

1 Pull out the Saddle Stitch unit until it stops.

Clearing a Staple Jam 43

1 TROUBLESHOOTING FOR THE HARDWARE

2 Remove the staple cartridge.

1 2

3 Raise the guide while holding the knob.

A: Stapling area

Do not touch the stapling area.

The actual needle point could cause you personal injury.

4 Remove the jammed staples.

5 Holding the knob, lower the guide, and return it to its original position.

6 Fit the staple cartridge.

Insert the cartridge until it is caught by the latch and secured with a click.

44 Clearing a Staple Jam

1 TROUBLESHOOTING FOR THE HARDWARE

Replacing a Toner Cartridge

When the toner cartridge runs out, the message ???Install New *** (color name) toner cartridge??? appears. Replace the toner cartridge following the procedure below when you see this message.

To assure an optimal performance, we recommend that you use TOSHIBA toner cartridges.

Never attempt to incinerate toner cartridges.

Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.

yYou can replace a toner cartridge while the print function is in operation when ???Install New *** (color name) cartridge??? is displayed.

ySome toner remains in the toner cartridge while the message ???Toner near Empty??? is displayed. Although you can

replace the toner cartridge with a new one, make sure that you follow the procedure P.49 ???Replacing a ???Near Empty??? toner cartridge???. This procedure is needed to reset the toner counter to display the next ???Toner near Empty??? message at the proper time.

46 Replacing a Toner Cartridge

1 TROUBLESHOOTING FOR THE HARDWARE

1 Open the front cover.

2 Grasp the recess and slowly pull out the color toner cartridge to be replaced.

3 When the cartridge has been pulled out more than halfway, support it with your hand while pulling it straight out.

Never attempt to incinerate toner cartridges.

Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.

4 Shake the new toner cartridge strongly with the label surface down to loosen the toner inside.

5 Pull out the seal in the direction of the arrow.

Replacing a Toner Cartridge 47

1 TROUBLESHOOTING FOR THE HARDWARE

?? Replacing a ???Near Empty??? toner cartridge

The message ???Toner near Empty??? appears on the touch panel when there is not much toner left in a toner cartridge.

Some toner remains in the toner cartridge while the message ???Toner near Empty??? is displayed. You can replace the toner cartridge with a new one, but if you do so, make sure that you follow the procedure below. This procedure is needed to reset the toner counter to display the next ???Toner near Empty??? message at the proper time.

1 Press [JOB STATUS].

2 Press the [TONER] tab.

Replacing a Toner Cartridge 49

1 TROUBLESHOOTING FOR THE HARDWARE

Replacing the Waste Toner Box

When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message ???Dispose of used toner??? appears. Replace the waste toner box following the procedure below.

Never attempt to incinerate waste toner boxes.

Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.

1 Separate the Finisher from the equipment when it is installed.

1) Open the front cover of the Finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover when the Hole Punch Unit is installed.

2) Pull the knob to unlock the Finisher.

When the Hole Punch Unit is not installed

When the Hole Punch Unit is installed

3) Move the Finisher until it stops putting your hands on the positions shown in the figure.

2 Press the button on the waste toner box cover to open the cover.

3 Remove the waste toner box.

52 Replacing the Waste Toner Box

1 TROUBLESHOOTING FOR THE HARDWARE

4 Put the cap on the opening of the waste toner box.

1) Loosen and take off the cap on the front top of the waste toner box. 2) Put the cap firmly on the opening of the waste toner box.

Never attempt to incinerate waste toner boxes.

Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.

5 Insertstops.a new waste toner box into the slot until it

6 Close the waste toner box cover.

7 Close the covers of the Finisher and Hole Punch Unit (when it is installed) and connect the Finisher to the equipment.

Slowly move the Finisher placing your hands on the positions shown in the figure.

Be careful not to let your fingers be caught between the

Finisher and the equipment.

Replacing the Waste Toner Box 53

1 TROUBLESHOOTING FOR THE HARDWARE

Refilling With Staples

Refill with staples according to the following procedures when the staples in the stapler of the Finisher and Saddle Stitch unit run out.

P.54 ???Refilling the Finisher staples???

P.55 ???Refilling the Saddle Stitch unit staples???

?? Refilling the Finisher staples

1 Open the front cover of the Finisher.

2 Remove the staple cartridge.

3 Take the empty staple case out of the staple cartridge.

Pull up the empty staple case while pushing both sides as shown in the figure.

4 Fit a new staple case into the staple cartridge.

Push the staple case hook into the staple cartridge socket until you hear a click.

54 Refilling With Staples

1 TROUBLESHOOTING FOR THE HARDWARE

Fit the staple cartridge into the stapler.

When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move.

Insert the cartridge until it is caught by the latch and fixed with a click.

Close the front cover of the Finisher.

If the message ???Check staple cartridge??? remains, repeat the procedure above from steps 1 to 6.

?? Refilling the Saddle Stitch unit staples

When the staples of the stapler in the Saddle Stitch Finisher MJ-1104 have run out, refill the staples following the procedure below.

1 Open the front cover of the Finisher, and pull out the Saddle Stitch unit until it stops.

2 Remove the staple cartridges.

Replace both cartridges at a time.

1 2

3 Press the buttons on both sides of the cartridge.

The transparent cover of the cartridge is lifted.

Refilling With Staples 55

1 TROUBLESHOOTING FOR THE HARDWARE

4 After the transparent cover is lifted, take the empty staple case out of the cartridge.

Fit the new staple case into the staple cartridge.

Insert it to the rear until it clicks.

At this step, do not remove the seal bundling the staples.

Press down the transparent cover of the cartridge.

Press it down until it clicks.

Pull out straight the seal bundling the staples.

8 Fit the staple cartridge into the stapler.

Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click.

2 1

56 Refilling With Staples

3 TROUBLESHOOTING FOR PRINTING

Print Job Problems

This section describes how to clear the print jobs errors.

?? Clearing print job errors

Problem Description

A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of the equipment.

Corrective Action

Clear the error following the procedure below.

To print by placing paper on the bypass tray

1 Press the [JOB STATUS] which is blinking.

2 Place paper of the size specified with the computer on the bypass tray, and press the [START] button.

Printing is performed. Press [JOB STATUS] when printing has been completed.

Printing by selecting a paper size already placed in another drawer

You can perform printing with the paper already placed in the drawers. Some part of the image may not be printed, however, if the paper size in the drawer is smaller than the one you have specified.

Press the drawer button you intend to use on the touch panel and press the [START] button.

64 Print Job Problems

3 TROUBLESHOOTING FOR PRINTING

?? Cannot remember the document password for a Private Print job

Problem Description

I cannot remember the document password for my Private Print job.

Corrective Action

The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.

The failed Private Print job remains unprinted in the job queue. To delete it, either way below is required. Contact the administrator of the equipment.

yEnter the administrator???s password in the Private Print job list on the touch panel and delete the job. For details, refer to the Printing Guide.

yLog on TopAccess with the administrator???s password and delete the job in the Print Job list. For details, refer to the TopAccess Guide.

Print Job Problems 65

3 TROUBLESHOOTING FOR PRINTING

Printer Driver Problems

This section describes the troubleshooting for the printer drivers.

For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide.

?? Cannot print (port setting problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current jobs queue nor are printed. Fix the problem following the procedure below:

1.Open the Printers folder from the Control Panel.

2.Right-click the printer driver icon.

3.Select Properties from the shortcut menu.

4.Select the [Ports] tab.

5.Make sure that the path to the printer and the device name are correct. \\<device name>\print

<device name> is the same as the device name set from the touch panel. ???print??? may be ???pcl6??? or ???ps3??? depending on the printer driver you use.

6.Click the [General] Tab and click [Print Test Page] to confirm that the settings are correct.

??Cannot print (SNMP Community Name problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

Check if the SNMP community names are the same in the following 3 settings.

yEquipment

yTCP/IP port of the [Ports] tab in the printer driver

y[SNMP Settings] dialog box of the [Configuration] tab in the printer driver

??Command line options not processed

Problem Description

All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and you specify A4 paper with the lp command, the document is printed on Letter size paper.

Corrective Action

Change the properties of the document you intend to print to create another print file. Submit the print job using the lp command without setting additional parameters.

66 Printer Driver Problems

3 TROUBLESHOOTING FOR PRINTING

?? Retrieval of printer configuration failed

Problem Description

When accessing the printer properties, the message ???Retrieval of printer configuration failed??? is displayed.

Corrective Action

The printer driver cannot communicate with the equipment. Try the steps in the checklist below.

?? Cannot print a job as expected using PS3 printer driver

Problem Description

When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat, the following print options may not work correctly:

yManual Scale

yPrint Paper Size

yPaper Type

yUse Front Cover

yUse Back Cover

yInsert Pages

yInterleave Pages

yBooklet

yMultiple Pages per Sheet

yAll options from the [Effect] tab

yAll options from the [Image Quality] tab

Corrective Action

Disable [Use PostScript Passthrough] in the [PostScript Settings] dialog box and print the document.

?? Cannot change settings on the [Fonts] tab and the [Configuration] tab

Problem Description

The [Fonts] tab and [Configuration] tab are grayed out and their settings cannot be changed.

Corrective Action

Users who do not have the privilege to change the printer driver setting cannot change the options in the [Fonts] tab and [Configuration] tab. Please log on with the Administrator or a Power User.

Printer Driver Problems 67

3 TROUBLESHOOTING FOR PRINTING

Network Connection Problems

This section describes the troubleshooting for printing in the network connection environment.

See also the checklists by types of printing and operating systems on P.82 ???Printing Problems (Network Related)???

?? Cannot print with the equipment (network connection problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

See the checklist below to determine if the cause of the problem is related to a network.

If it is, see P.82 ???Printing Problems (Network Related)???. In that section, several OS- and printing method-based check lists are provided to help you find an appropriate action to take.

?? Cannot print with SMB print

Problem Description

When trying to print a document using an SMB connection, the job cannot be printed and such messages continuously appear as ???No more connections can be made to this remote computer??? or ???Your file could not be printed due to an error???.

Corrective Action

SMB print is supposed to be utilized in a small network. If you can use Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003, or Windows Server 2008 as a print server, printing via the Windows Print Server is recommended.

If you cannot use the Windows Print Server in your network, use LPR print instead.

?? Cannot print properly with AppleTalk print

Problem Description

yText will be printed as stripe lines when printing an email message.

ySome text is not printed in a document.

yWhen printing from a web browser, the web page is not printed in spite of the print job being sent to the equipment.

Corrective Action

If the errors above occur with AppleTalk print, use LPR print instead.

68 Network Connection Problems

3 TROUBLESHOOTING FOR PRINTING

Client Problems

This section describes how to identify and correct the problems caused by the clients* connected to the equipment.

*One of the common examples of clients is a computer that sends a print job to the equipment and make it perform printing.

??Checking the client status

Problem Description

The printing problems are caused by the printer driver settings, network settings, errors in the network connections, and so forth. First, contact the administrator of the equipment to see if there is one of these kinds of problem, or see the following sections:

P.66 ???Printer Driver Problems???

P.68 ???Network Connection Problems???

P.82 ???Printing Problems (Network Related)???

Another possible cause is one related to a client. If the print jobs sent from a specific client within a network fails, the problem may be caused by the client.

The checklist below will help you identify the source of the error and direct you to the information resolving the problem. If the problem persists after you have followed all of the steps, contact your service representative.

Client Problems 69

3 TROUBLESHOOTING FOR PRINTING

Hardware Problems

This section describes troubles caused by the hardware device (the equipment).

If an icon or a message indicating an error is not displayed, or the problems on printer drivers or the network connection cannot be specified, a hardware problem is a possible cause of the trouble.

The following are common factors involved in the hardware problems:

ySystem board, cables, and connectors

yThe equipment, and its (optional) components such as the duplexing unit or the Finisher

ySystem software or firmware of the equipment

??Startup page not printed

Problem Description

If the startup page is not printed when you turn on the equipment, even though the Print Startup Page is enabled, there may be a hardware error. Contact your service representative.

Corrective Action

1.Make sure that Print Startup Page is enabled.

2.Turn on the equipment. (If it is already on, restart it.)

3.Check if the startup page is output.

When the Print Startup Page is enabled, normally the Startup Page is automatically printed. If not, the problem is possibly caused by the hardware. Contact your service representative.

?? Print jobs not output

Problem Description

All the clients within a network fail to make the equipment output the print jobs.

Corrective Action

There remains a possibility that an improper settings of the software such as printer drivers caused the problem, however, a hardware error is possible, if none of the clients can print the jobs. Try the steps on the checklist below. If the problem persists after you have followed all of the steps, contact your service representative.

Also refer to the Printing Guide for more information on resolving output errors caused by software settings.

70 Hardware Problems

4 TROUBLESHOOTING FOR SCANNING

Scanning Problems

This section describes troubleshooting for using scan data.

?? Cannot E-mail my scans

Problem Description

I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.

Corrective Action

Check the following points:

yThe correct e-mail addresses are specified.

yThe equipment is correctly configured for and connected to the network.

yFor the SMTP Client settings, the SMTP server address is correctly set.

yFor the SMTP Client settings, the Port Number is correctly set.

yFor the SMTP Client settings, the settings for SSL and/or authentication are correctly set.

yThe data size of the attached file is smaller than/equal to the maximum data size receivable on the recipient???s side.

For details on the network settings, refer to the TopAccess Guide.

For details on e-mailing the scanned image, refer to the Scanning Guide.

?? Cannot find the data saved in the shared folder

Problem Description

I have scanned a document and saved the copy in shared folder of the equipment, but cannot locate the saved file.

Corrective Action

yFor Windows OS, search the network for the equipment using the search function of Explorer. The data are stored in the equipment???s shared folder named ???FILE_SHARE.???

yFor Macintosh, make sure that the OS version is Mac OS X 10.3.x or later; a client computer running Mac OS X 10.2.x or earlier cannot access the shared folder on the equipment. If your computer is running Mac OS X 10.3.x or later, search the network for the equipment on Finder and access the folder named ???FILE_SHARE.???

yIf you cannot find the equipment on the network, make sure that the SMB Server Protocol setting is enabled on TopAccess.

For details on the network settings, refer to the TopAccess Guide.

For details on storing the scanned image, refer to the Scanning Guide.

72 Scanning Problems

5 TROUBLESHOOTING FOR e-Filing

e-Filing Web Utility Problems

This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message.

?? e-Filing Web Utility terminates the session

Problem Description

The message ???This operation will end your e-Filing session.??? appears and e-Filing Web Utility returns to its top page.

Corrective Action 1

Clicking [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to its top page. In this case, try to do the operation you intend to do again.

Corrective Action 2

Closing the window by clicking the [x] button of the browser leads to the message ???This operation will end your e-Filing session.??? and the e-Filing session ends. Finish your current operation before you close the window.

Corrective Action 3

Operating the main window while the sub window is displayed leads to the message ???This operation will end your e-Filing session.??? and the processing displayed on the sub window ends. Do not operate the main window until the processing on the sub window has been completed.

?? Numerous sub windows repeatedly appear

Problem Description

Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.

Corrective Action

Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from ???Internet Option??? (for Internet Explorer).

?? Displaying the items in the Contents Frame takes a long time

Problem Description

Displaying the items in the Contents Frame takes a long time.

Corrective Action

Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time for displaying.

74 e-Filing Web Utility Problems

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

?? Cannot locate the equipment with Local Discovery

Problem Description

Local Discovery cannot detect the equipment.

Corrective Action

The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/Restore Utility, or Remote Scan driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer. In some cases, you need to add or update network components; however, first see the checklist below to fix the problem.

Locating the Equipment in the Network 79

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

LDAP Search and Authentication Problems

?? Network shutdown occurs or touch panel disabled after LDAP search

Problem Description

After performing the LDAP search, the network shutdown occurs or the touch panel is disabled.

Corrective Action

Try the checklist below. If the problem remains unsolved, contact your service representative.

?? LDAP authentication takes a long time

Problem Description

It takes a long time to perform LDAP authentication on the touch panel.

Corrective Action

Try the checklist below. If the problem remains unsolved, contact your service representative.

LDAP Search and Authentication Problems 81

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Printing Problems (Network Related)

Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to assign IP addresses dynamically to devices. Using the default settings also assures an easier network implementation, although you may be required to customize the settings to accommodate them in your particular environment.

Some common network configurations are shown below, along with the steps required to configure the equipment. If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment, contact your service representative.

yYou can change the network protocol settings with the touch panel of the equipment or with TopAccess (the Administration page).

yFor the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide.

??SMB print and Point&Print in a Windows operating system environment

?? Raw TCP or LPR print in a Windows operating system environment

82 Printing Problems (Network Related)

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Network Fax (N/W-Fax) Driver Problems

This section describes the troubleshooting for the Network Fax (N/W-Fax) driver.

?? N/W-Fax Driver Installation Error Messages

For information on the installation of the N/W-Fax driver, refer to the Software Installation Guide.

?? Setup needs to copy Windows NT files

Problem description

The wrong port type was selected from the Printer Ports dialog.

Corrective action

1.Click Cancel until the Add Printer Wizard terminates.

2.Select [Add Printer]*1 from the [File] menu in the Printers folder to start the Add Printer Wizard, and then perform the installation again.

*1 Double-click the [Add Printer] icon for Windows 2000.

3. When the screen for selecting a port is displayed, select [Local port] to add a printer.

?? Client software CD now required

Problem description

When adding a new printer driver, the end user did not choose the Have Disk option; instead, the user selected the printer name from the Add Printer list.

Corrective action

1.Cancel the Add Printer Wizard.

2.Select [Add Printer]*2 from the [File] menu in the printer folder to start the Add Printer Wizard, and perform the installation again.

*2 Double-click the [Add Printer] icon for Windows 2000.

3.When the screen for selecting a printer is displayed, select [Have Disk].

4.Select [Use Existing Driver] to add another copy of an existing driver or browse to the subdirectory that contains the appropriate *.inf file.

?? File *.DRV on client CD could not be found

Problem description

When adding a new printer driver, the user did not choose the Have Disk option but selected the printer name from the Add Printer list.

Corrective action

1.Cancel the Add Printer Wizard.

2.Select [Add Printer]*3 from the [File] menu in the printer folder to start the Add Printer Wizard, and perform the installation again.

*3 Double-click the [Add Printer] icon for Windows 2000.

3.When the screen for selecting a printer is displayed, select [Have Disk].

4.Browse to the subdirectory that contains the appropriate *.inf file.

Network Fax (N/W-Fax) Driver Problems 85

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

?? Location does not contain information about your hardware

Problem description

The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path.

Corrective action

Copy the directory containing the *.inf file to the local drive and resume installation.

?? This port is currently in use

Problem description

The driver was either opened, printing a job, or in use by another printer or application, when you attempted to delete it.

Corrective action

Make sure all print jobs have been completed before deleting a port. If there are still problems, exit all applications and try again. Check each driver to see if another driver is using the same port. If so, first change the driver???s port setting and delete the port.

?? Problem with the current printer setup

Problem description

The driver was not set up properly, possibly because the installation procedure was not completed.

Corrective action

Delete the driver and either reinstall it from the Client Utilities CD-ROM or download it from this equipment.

?? N/W-Fax Driver General Errors

?? ???Could not connect to the MFP device??? appears

Problem description

When users are trying to access to the properties of the N/W-Fax driver, an error message ???Could not connect to the MFP device??? appears.

Corrective action

Communication between the N/W-Fax driver and this equipment failed. Make sure that this equipment is operating. If not, turn its power ON.

Connect the N/W-Fax driver with this equipment through the TopAccess. If the connection fails, reboot the computer and this equipment.

??The fax jobs are not listed on the ???Logs - Transmission??? screen in TopAccess

Problem description

When confirming the fax job logs on the ???Logs - Transmission??? screen in TopAccess, the fax jobs that are sent are not displayed.

Corrective action

If the relevant fax job is not included in the Log list, your transmission job may not have been performed. In this case, search for jobs without the department code in the ???JOB STATUS - FAX??? on the control panel. Then, select the relevant fax job and press the [SEND] button to resend it.

86 Network Fax (N/W-Fax) Driver Problems

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Hardware Status Icons on TopAccess [Device] Tab

When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons to appear and the descriptions for them.

For details of the [Device] tab of TopAccess, refer to the TopAccess Guide.

Printer Error 1

This icon indicates a non-recommended toner cartridge is used and the equipment stopped printing. P.46 ???Replacing a Toner Cartridge???

Printer Error 2

This icon indicates:

yYou need to remove paper from the exit tray of the equipment.

yYou need to remove paper from the receiving tray of the Finisher.

yYou need to remove the staples jammed in the Finisher.

P.42 ???Staple jam in the Finisher???

yYou need to remove the staples jammed in the Saddle Stitch unit. P.43 ???Staple jam in the Saddle Stitch unit???

yYou need to clear the hole punch paper bits from the Hole Punch Unit. P.58 ???Cleaning the Hole Punch Dust Bin???

yThe recommended toner cartridge is not being used.

P.46 ???Replacing a Toner Cartridge???

yYou tried to perform saddle stitching for a printing on mixed paper sizes.

yThe equipment cannot load paper from the External Large Capacity Feeder.

Cover Open

This icon indicates the front cover is open.

Toner Empty

This icon indicates no toner is left. It also indicates which color is empty:

P.46 ???Replacing a Toner Cartridge???

Waste Toner Full

This icon indicates the waste toner box is full and requires replacing.

P.52 ???Replacing the Waste Toner Box???

90 Hardware Status Icons on TopAccess [Device] Tab

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Paper Empty

This icon indicates no paper is left in a drawer.

Refer to the Copying Guide.

Paper Jam

This icon indicates a paper jam occurred. It also indicates the location of the paper jam.

P.11 ???Clearing a Paper Jam???

Staples Empty

This icon indicates no staples are left in the Finisher.

P.54 ???Refilling With Staples???

Call for Service

Contact your service representative to have the equipment inspected.

Hardware Status Icons on TopAccess [Device] Tab 91

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

When You Think Something Is Wrong With the Equipment

If you think there is something wrong with the equipment, check the following items.

yTo see the functions of the equipment such as copy or print, refer to their operator???s manuals (Copying Guide and Printing Guide respectively).

yChecking the operations or procedures may help you solve the problems. When you have what is not clear in operating the equipment or you think something is wrong with it, the operator???s manual for the function you are using will be helpful.

??General operations

106 When You Think Something Is Wrong With the Equipment

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

Regular Maintenance

We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions.

yBe careful not to scratch the portions when cleaning them.

yWhen cleaning the surface of the equipment, do not use such organic solvents as thinner or benzine.

-This could warp the shape of the surface or leave it discolored.

-When using a chemical cleaning pad to clean it, follow the instruction.

1.Scanning area (surface of the long rectangular glass)

Wipe it with the accessory cloth or a soft dry cloth. If there are still stains remaining, wipe clean with a piece of soft cloth which has been moistened with water and then squeezed well. Do not use liquids other than water (such as alcohol, organic solvents or neutral detergent).

2.Original glass

3.Guide

Clean the surface as follows depending on the extent of the staining.

-Clean it with a soft cloth.

-Clean it with a soft cloth lightly moistened with water.

-Clean it with a soft cloth lightly moistened with alcohol, and then wipe with a dry cloth.

-Clean it with a soft cloth lightly moistened with watered-down neutral detergent, wipe with a cloth moistened with water, and then wipe with a dry cloth.

4.Platen sheet

Clean the surface as follows depending on the extent of the staining.

-Clean it with a soft cloth.

-Clean it with a soft cloth lightly moistened with water.

-Clean it with a soft cloth lightly moistened with alcohol, and then wipe with a dry cloth.

-Clean it with a soft cloth lightly moistened with watered-down neutral detergent, wipe with a cloth moistened with water, and then wipe with a dry cloth.

108 Regular Maintenance