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Help Guide
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Top > Getting Started >
Features and location of parts
Location and function of parts
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BLUETOOTH
What is BLUETOOTH wireless technology?
What you can do with BLUETOOTH function
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BLUETOOTH connection
Pairing and connecting with an Android smartphone
Connecting with a paired Android smartphone
Pairing and connecting with an iPhone
Connecting with a paired iPhone
Pairing and connecting with other BLUETOOTH devices
Connecting with a paired BLUETOOTH device
Indications of BLUETOOTH function
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About ???NFC Easy Connect??? App
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Connecting with a smartphone by
Disconnecting the smartphone by
Switching the device by
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Listening to music
Selecting the sound quality mode of music playback
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Top > Phone calls >
Phone calls
Controlling the smartphone or mobile phone
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Top > Multi point connection >
Multi point connection
Connecting the headset with a music player and a smartphone (mobile phone)
Connecting the headset with 2 Android smartphones
Connecting the headset with an Android smartphone and an iPhone
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Top > Troubleshooting >
To deal with a trouble
What can I do to solve a problem?
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Top > Troubleshooting >
Possible causes of symptoms
Table of contents for symptoms and possible causes
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Important information
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Top > Getting Started > Before First Use >
Before first use
In addition to this Help Guide, read the printed manuals supplied: ???Quick Start Guide??? and ???Reference Guide.???
Quick Start Guide
This covers initial settings and basic operations.
Reference Guide
This includes information about using your wireless stereo headset safely, and specifications of your wireless stereo headset.
For information about the customer support Web site, access:
About battery charging
See ???Charging the headset??? on how to charge the battery.
Features
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Top > Getting Started > Features and location of parts >
Features
Water resistant specification against sweat or a spray Neck band style for comfortable listening and stable fitting
BLUETOOTH version 3.0 for higher quality audio with less interference, lower power consumption and easy connection
AAC Codec supported
Plays music compressed in AAC format with high quality sound.
Enjoy music wirelessly from BLUETOOTH
Embedded microphone enables
Noise suppression and echo cancellation functions for superior conversation sound quality
Enjoy basic remote control operation (play, pause , etc.) of music player functions via BLUETOOTH connection.
Multi pairing and multi point connection supported Up to 9 hours of listening time
Easy USB recharging using the provided
Location and function of parts
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Top > Getting Started > Features and location of parts >
Location and function of parts
Functions of buttons, indicators, and other parts on your wireless stereo headset are explained here.
N mark [Details]
Left () unit
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Neck band
Right () unit
POWER button
Controls various call and playback functions. Microphone
Indicator
Lights up in red or blue to indicate the power or communication status of the headset.
The BLUETOOTH antenna is built into the headset.
VOL (volume) +/??? (/) buttons
Controls various functions when listening to music. The + button has a tactile dot.
Connect a computer to this port with the supplied
Charging the headset
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Top > Getting Started > Power >
Charging the headset
The headset contains a lithium ion rechargeable battery, which should be charged before using the headset for the first time.
System requirements for battery charge using USB
Personal Computer with
Operating Systems
(when using Windows) Windows?? 8 / Windows?? 8 Pro Windows?? 7
Home Basic / Home Premium / Professional / Ultimate Windows Vista?? (Service Pack 2 or later)
Home Basic / Home Premium / Business / Ultimate Windows?? XP (Service Pack 3 or later)
Home Edition / Professional / Media Center Edition 2004 / Media Center Edition 2005
(when using Macintosh)
Mac OS X (version.10.3 or later)
Charging the headset
1.Open the cover of the
2.Connect the supplied
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Make sure that you connect the plug of the
Charging starts when the headset and the computer are connected.
Make sure that the indicator (red) lights up. Charging is completed in about 1.5 hours* and the indicator (red) goes off automatically.
* Time required to charge the empty battery to its full capacity
Notes
Use the
If the headset is not used for a long time, the indicator (red) may not light up when you connect the
Tips
If the
To charge the headset from an AC outlet, use USB AC Adaptor* (sold separately). For details, refer to the manuals supplied with the USB AC Adaptor. The headset cannot be turned on while charging the battery.
* Refer to the Reference Guide on the recommended adapter.
Caution
If the headset detects a problem while charging, the indicator (red) may turn off,
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although charging is not complete. Check for the following causes:
Ambient temperature exceeds the range of 5 ??C ??? 35 ??C (41 ??F ??? 95 ??F).
There is a problem with the battery.
In this case, charge again within the
Notes
If the headset is not used for a long time, the battery may be quickly depleted, however, after a few recharges, the battery life will improve.
Even if you do not intend to use the headset for a long time, charge the battery to its full capacity once every 6 months to maintain its performance.
If the headset is not used for a long time, it may take longer to charge the battery.
If the life of the
Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the sun.
If the computer enters into hibernation mode while connected to the headset, charging will not be completed properly. Check the setting of the computer before charging. The indicator (red) will go off automatically even if the computer enters into hibernation mode. Charge the headset again in this case.
Use the supplied
Usage hours
Time stated above may vary, depending on ambient temperature or conditions of use.
Checking the remaining battery
When you turn on the headset by pressing the POWER button, the indicator (red) flashes. You can check the remaining battery by the number of times the indicator (red) flashes.
When the battery is almost empty
The indicator turns red. When the battery becomes empty, the headset sounds a beep and turns off automatically.
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What is BLUETOOTH wireless technology?
Bluetooth?? wireless technology is a
Connecting 2 devices as necessary is common, but some devices can be connected to multiple devices at the same time.
You do not need to use a cable for connection, nor is it necessary for the devices to face one another, such is the case with infrared technology. For example, you can use such a device in a bag or pocket.
BLUETOOTH standard is an international standard supported by thousands of companies all over the world, and employed by various companies worldwide.
Communication System and Compatible BLUETOOTH Profiles of the headset
Profile is standardization of the function for each BLUETOOTH device specification. The headset supports the following BLUETOOTH version and profiles: Communication System :
BLUETOOTH Specification Ver. 3.0
Compatible BLUETOOTH Profiles:
A2DP (Advanced Audio Distribution Profile): Transmitting or receiving audio content of
AVRCP (Audio Video Remote Control Profile): Controlling A/V equipment; pausing, stopping, starting playback, etc.
HSP (Headset Profile)*: Talking on the phone/Operating the phone.
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HFP
* When you use a BLUETOOTH mobile phone supported by both HFP
Notes
To use the BLUETOOTH function, the BLUETOOTH device to be connected requires the same profile as that of the headset. Even if the device has the same profile, functions may vary depending on the specifications.
Due to the characteristic of BLUETOOTH wireless technology, the sound played on the headset is slightly delayed from the sound played on the BLUETOOTH device during talking on the telephone or listening to the music.
Do not use the BLUETOOTH function on an airplane. The radio waves may cause malfunction of the airplane and result in hazardous accidents.
What you can do with BLUETOOTH function
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What you can do with BLUETOOTH function
The headset uses BLUETOOTH wireless technology. You can enjoy music wirelessly from a smartphone, mobile phone, or music player. Also, you can make or receive a call by operating the headset.
Listening to music
You can enjoy music wirelessly from a smartphone, mobile phone, or music player. [Details]
Talking on the phone
You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket. [Details]
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Steps to BLUETOOTH function
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Steps to BLUETOOTH function
To listen to music played, or make a call on a BLUETOOTH smartphone or mobile phone, you must establish a BLUETOOTH connection between the headset and the BLUETOOTH device.
There are following 2 ways to establish a BLUETOOTH connection:
Paring the headset with a BLUETOOTH device by operating the BLUETOOTH device [Details]
In the case of the
1.Register (pair) a BLUETOOTH device (smartphone, mobile phone, etc.) and the headset with each other.
2. Use the BLUETOOTH device to make a BLUETOOTH connection.
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3.Listen to music played on the BLUETOOTH device, or make and receive a call by operating the headset.
The headset supports the following BLUETOOTH version and profiles: Communication System :
BLUETOOTH Specification Ver. 3.0
Compatible BLUETOOTH Profiles:
A2DP (Advanced Audio Distribution Profile): Transmitting or receiving audio content of
AVRCP (Audio Video Remote Control Profile): Controlling A/V equipment; pausing, stopping, starting playback, etc.
HSP (Headset Profile)*: Talking on the phone/Operating the phone. HFP
* When you use a BLUETOOTH smartphone or mobile phone supported by both HFP
Notes
To use the BLUETOOTH function, the BLUETOOTH device to be connected requires the same profile as that of the headset. Even if the device has the same profile, functions may vary depending on the specifications.
Due to the characteristic of BLUETOOTH wireless technology, the sound played on the headset is slightly delayed from the sound played on the BLUETOOTH
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device during talking on the telephone or listening to the music.
Do not use the BLUETOOTH function on an airplane. The radio waves may cause malfunction of the airplane and result in hazardous accidents.
Pairing and connecting with an Android smartphone
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Pairing and connecting with an Android smartphone
It is necessary to pair BLUETOOTH devices to establish a BLUETOOTH connection. When pairing the headset with a smartphone, place the smartphone within 1 meter (3 feet) of the headset.
1.Enter pairing mode on the headset.
Press and hold the POWER button for more than 7 seconds.
Make sure that the indicator flashes blue and red alternately after you release the button.
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Note
If pairing is not established within about 5 minutes, pairing mode will be cancelled and the headset will turn off. In this case, start over from step 1.
2.Select the BLUETOOTH setting on the smartphone. Select [Settings] [Bluetooth].
3.Turn on the BLUETOOTH function on the smartphone. Touch the button next to [Bluetooth] to turn on [Bluetooth].
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4.Search for this headset on the smartphone. Touch [Bluetooth] [Search for devices].
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5.Touch
If passkey input is required, input ???0000.???
A Passkey may be called a ???Passcode,??? a ???PIN code,??? a ???PIN number,??? or a ???Password.???
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The above procedure is an example. For details, refer to the manual supplied with your smartphone.
The headset and the smartphone are paired each other and connected.
If they are not connected, see step 2 of ???Connecting with a paired Android smartphone.???
Tip
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To delete all pairing information, see ???What can I do to solve a problem????
Note
Once BLUETOOTH devices are paired, there is no need for pairing again, except in the following cases:
Pairing information is deleted after repair, etc.
The headset is paired with 9 or more devices. The headset can be paired with up to 8 devices; if a new device is paired after 8 devices have been paired, the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one.
When recognition of the headset by the device to be connected is deleted. The headset is initialized. All pairing information is deleted.
Connecting with a paired Android smartphone
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Connecting with a paired Android smartphone
1.Turn on the headset.
Press and hold the POWER button for about 2 seconds.
Make sure that the indicator (blue) flashes after you release the button.
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The headset may be connected with the smartphone as soon as you turn on both devices.
Check the connecting status on the smartphone. If not connected, proceed to step 2.
2.Make the BLUETOOTH connection from the smartphone.
Touch [Settings] [Bluetooth]. Make sure that [Bluetooth] is set to on, then touch
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Pairing and connecting with an iPhone
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Pairing and connecting with an iPhone
It is necessary to pair BLUETOOTH devices to establish a BLUETOOTH connection. When pairing the headset with an iPhone, place the iPhone within 1 meter (3 feet) of the headset.
1.Enter pairing mode on the headset.
Press and hold the POWER button for more than 7 seconds.
Make sure that the indicator flashes blue and red alternately after you release the button.
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Note
If pairing is not established within about 5 minutes, pairing mode will be cancelled and the headset will turn off. In this case, start over from step 1.
2.Select the BLUETOOTH setting on the iPhone. Select [Settings] [Bluetooth].
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3.Turn on the BLUETOOTH function on the iPhone. Touch [OFF] to change it to [ON].
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4.Touch
If passkey input is required, input ???0000.???
A Passkey may be called a ???Passcode,??? a ???PIN code,??? a ???PIN number,??? or a ???Password.???
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The above procedure is an example. For details, refer to the manual supplied with your iPhone.
The headset and the iPhone are paired each other and connected.
If they are not connected, see step 2 of ???Connecting with a paired iPhone.???
Tip
To delete all pairing information, see ???What can I do to solve a problem????
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Note
Once BLUETOOTH devices are paired, there is no need for pairing again, except in the following cases:
Pairing information is deleted after repair, etc.
The headset is paired with 9 or more devices. The headset can be paired with up to 8 devices; if a new device is paired after 8 devices have been paired, the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one.
When recognition of the headset by the device to be connected is deleted. The headset is initialized. All pairing information is deleted.
Connecting with a paired iPhone
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Connecting with a paired iPhone
1.Turn on the headset.
Press and hold the POWER button for about 2 seconds.
Make sure that the indicator (blue) flashes after you release the button.
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The headset may be connected with the iPhone as soon as you turn on both devices.
Check the connecting status on the iPhone. If not connected, proceed to step 2.
2.Make the BLUETOOTH connection from the iPhone.
Touch [Settings] [Bluetooth]. Make sure that [ON] is selected, then touch
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Pairing and connecting with other BLUETOOTH devices
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Pairing and connecting with other BLUETOOTH devices
It is necessary to pair BLUETOOTH devices to establish a BLUETOOTH connection. When pairing the headset with a BLUETOOTH device, place the BLUETOOTH device within 1 meter (3 feet) of the headset.
1.Enter pairing mode on the headset.
Press and hold the POWER button for more than 7 seconds.
Make sure that the indicator flashes blue and red alternately after you release the button.
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Note
If pairing is not established within about 5 minutes, pairing mode will be cancelled and the headset will turn off. In this case, start over from step 1.
2.Perform the pairing procedure on the BLUETOOTH device to search for this headset.
3.Select
If passkey input is required on the display of a BLUETOOTH device, input ???0000.???
A Passkey may be called a ???Passcode,??? a ???PIN code,??? a ???PIN number,??? or a ???Password.???
4.Make the BLUETOOTH connection from the BLUETOOTH device. Depending on the BLUETOOTH device, the headset may be connected with the device automatically as soon as they are paired.
Tip
To delete all pairing information, see ???What can I do to solve a problem????
Notes
For details, refer to the manual supplied with the BLUETOOTH device.
When pairing with a BLUETOOTH device that cannot display a list of detected devices or that has no display, you may pair the device by setting both the
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headset and the BLUETOOTH device to pairing mode. At this time, if passkey is set besides ???0000??? on the BLUETOOTH device, pairing cannot be done with the headset.
Once BLUETOOTH devices are paired, there is no need for pairing again, except in the following cases:
Pairing information is deleted after repair, etc.
The headset is paired with 9 or more devices. The headset can be paired with up to 8 devices; if a new device is paired after 8 devices have been paired, the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one.
When recognition of the headset by the device to be connected is deleted. The headset is initialized. All pairing information is deleted.
Connecting with a paired BLUETOOTH device
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Connecting with a paired BLUETOOTH device
1.Turn on the headset.
Press and hold the POWER button for about 2 seconds.
Make sure that the indicator (blue) flashes after you release the button.
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The headset may be connected with the BLUETOOTH device as soon as you turn on both devices.
Check the connecting status on the BLUETOOTH device. If not connected, proceed to step 2.
2.Make the BLUETOOTH connection from the BLUETOOTH device.
For details, refer to the manual supplied with your BLUETOOTH device.
Indications of BLUETOOTH function
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Indications of BLUETOOTH function
The indicator flashes in red or blue to indicate the BLUETOOTH connection status.
Pairing mode
Connectable
Connecting
Connected (HFP/HSP or A2DP)
Connected (HFP/HSP and A2DP)
Playing music or During a call (Connected HFP/HSP or A2DP)
Playing music or During a call (Connected HFP/HSP and A2DP)
Incoming call
When the remaining battery power becomes low, the indicator turns from blue to red, except for pairing mode.
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Compatible smartphones
NFC (Near Field Communication) is a technology enabling
Compatible smartphones
Smartphones with the NFC function
Preparation on the smartphone
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Preparation on the smartphone
1.Download and install the app ???NFC Easy Connect??? in your smartphone. Access the following Web site: https://play.google.com/store/apps/details?id=com.sony.easyconnect The App may not be available in some countries and/or regions.
By the
Use a
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Tip
If your smartphone has an NFC function, such as that of Android 4.1 or later, you may not need to install ???NFC Easy Connect??? to connect the headset with your smartphone by one touch. In that case, you do not need to perform step 1, above. The operation and specifications may be different from the description here. For details, refer to the manual supplied with your smartphone.
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2.Set the smartphone so that the NFC function can be used.
For details, refer to the manual of the smartphone.
About ???NFC Easy Connect??? App
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About ???NFC Easy Connect??? App
???NFC Easy Connect??? is Sony???s original app for Android Phone available at Google Play Store.
To find out more about the functions, search for ???NFC Easy Connect??? and download the free app.
The App may not be available in some countries and/or regions.
Connecting with a smartphone by
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Connecting with a smartphone by
By touching the headset with a smartphone, the headset is turned on automatically and then proceeds to pairing and BLUETOOTH connection.
1.Unlock the screen of the smartphone.
If you installed the ???NFC Easy Connect??? App in the smartphone, start the ???NFC Easy Connect??? App.
2.Touch the headset with the smartphone.
Touch the smartphone on the N marked part of the headset.
Refer to the manual of the smartphone for the designated location to be touched on the smartphone.
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Follow the
Disconnecting the smartphone by
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Disconnecting the smartphone by
You can disconnect the headset from the smartphone by touching the headset with it.
1.Unlock the screen of the smartphone.
If you installed the ???NFC Easy Connect??? App in the smartphone, start the ???NFC Easy Connect??? App.
2.Touch the headset with the smartphone.
Touch the smartphone on the N marked part of the headset.
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Note
Even if you disconnect the headset from the smartphone, the headset is not turned off. To turn off the headset, press and hold the POWER button for about 2 seconds. The indicator (blue) goes off and the headset turns off.
Switching the device by
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Switching the device by
When the headset is connected with a BLUETOOTH device, if you touch an NFC compatible smartphone on the headset, the headset is connected with the smartphone that touched on the headset most recently.
If you touch the smartphone that is connected with the headset on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker, the smartphone is disconnected from the headset, and connected with the BLUETOOTH device touched.
Note
Unlock the screen of the smartphone beforehand. If you installed the ???NFC Easy Connect??? App in the smartphone, start the ???NFC Easy Connect??? App.
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Listening to music
You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following BLUETOOTH profiles.
A2DP (Advanced Audio Distribution Profile): enables you to enjoy
AVRCP (Audio Video Remote Control Profile): enables you to enjoy basic remote control operation (play, stop, etc.) of a BLUETOOTH device.
The headset supports
The operation may vary depending on the BLUETOOTH device. Refer to the manual supplied with your BLUETOOTH device.
1.Connect the headset with a BLUETOOTH device.
2.Wear the headset.
Put the headset with indication on your left ear and indication on your right ear.
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3. Play back music or video on the BLUETOOTH device.
Tip
Depending on the BLUETOOTH device, it may be necessary to adjust the volume or set the audio output setting on the connected device.
After use
1. Terminate the BLUETOOTH connection by operating the BLUETOOTH device.
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2.Press and hold the POWER button for about 2 seconds.
The indicator (blue) goes off and the headset turns off.
Tip
When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device.
Related topic
Pairing and connecting with an Android smartphone
Pairing and connecting with an iPhone
Pairing and connecting with other BLUETOOTH devices
Controlling the audio device
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Controlling the audio device
If the BLUETOOTH device supports AVRCP, you can control it by the buttons on the headset. The functions available may vary depending on the BLUETOOTH device. Refer to the manual supplied with your BLUETOOTH device.
To play/pause
Press the POWER button.
To adjust the volume
Press the VOL +/??? (/) button.
To skip to the next/previous song
Press and hold the VOL +/??? (/) button. Release it when a beep sounds.
To
Press and hold the VOL +/??? (/) button.
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Note
If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset.
Selecting the sound quality mode of music playback
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Selecting the sound quality mode of music playback
The sound quality is set to the ???Standard??? mode (SBC high quality mode) as the default setting.
When using an AAC compatible device, select the ???Priority on sound quality??? mode.
If the connection is unstable, such as when producing only intermittent sound, select the ???Priority on stable connection??? mode.
Sound quality and the indicator (blue) of each mode
When the sound quality mode is switched, the headset indicates the remaining battery capacity by flashing the indicator in red first, and then in blue to indicate the sound quality mode. You can check the current sound quality mode by the number of flashes of the indicator (blue).
Note
When you turn on the headset by pressing the POWER button only, the headset does not indicate the sound quality mode with flashes of the indicator
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(blue).
Selecting the sound quality mode
Turn on the headset by pressing the POWER button for more than 2 seconds while holding the VOL + or VOL ??? button down.
To select the ???Priority on sound quality??? mode
When the headset is in the ???Standard??? mode, turn it on while holding the VOL + button down. The ???Priority on sound quality??? mode is selected.
From the ???Priority on stable connection??? mode, turn on the headset while holding the VOL + button down. Turn off the headset once, then turn it on while holding the VOL + button down again.
To select the ???Priority on stable connection??? mode
When the headset is in the ???Standard??? mode, turn it on while holding the VOL ??? button down. The ???Priority on stable connection??? mode is selected.
From the ???Priority on sound quality??? mode, turn on the headset while holding the VOL ??? button down. Turn off the headset once, then turn it on while holding the VOL ??? button down again.
Notes
The playback time may become shorter, depending on the sound quality and the conditions under which you are using the headset.
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Depending on the ambient conditions in the area where you are using the headset, intermittent sound may still occur, even if the ???Priority on stable connection??? mode is selected.
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Making a call
You can enjoy a
If your BLUETOOTH smartphone or mobile phone supports both HFP and HSP, set it to HFP.
1.Connect the headset with a BLUETOOTH smartphone or mobile phone.
2.Use the buttons on your smartphone or mobile phone when making a call. If no dial tone is heard via the headset, switch the call device to the headset
using your smartphone or mobile phone. With an HFP connection, you can do this by pressing the POWER button on the headset for about 2 seconds. Refer to the manual supplied with your smartphone or mobile phone for the details of the operation.
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To adjust the volume
Press the VOL +/??? button.
Tips
You cannot adjust the volume when not talking.
Volume for a call and listening to music can be adjusted independently. Even if you change the volume while playing back the music, the volume of a call does not change.
To end a call
Press the POWER button on the headset.
After use
1.Disconnect the BLUETOOTH connection using the smartphone or mobile phone.
2.Press and hold the POWER button on the headset for about 2 seconds. The indicator (blue) goes off, and the headset turns off.
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Related topic
Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone
Pairing and connecting with other BLUETOOTH devices
Receiving a call
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Receiving a call
1.Connect the headset with a BLUETOOTH device in advance.
2.When there was a call, press the POWER button on the headset and receive the call.
Receive a call in the same way when a call arrives while you are listening to music.
The music stops while you are talking, and resumes automatically when you end the call.
The ring tone differs in the following ways, depending on your smartphone or
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mobile phone.
ring tone set on the headset
ring tone set on the smartphone or mobile phone
ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection
Note
If you received a call using your smartphone or mobile phone, some smartphones or mobile phones may have handset use priority. In the case of the HFP connection, talk on the headset by pressing the POWER button on the headset for about 2 seconds, or using your smartphone or mobile phone. For details, refer to the manual supplied with your smartphone or mobile phone.
To adjust the volume
Press the VOL +/??? button.
Tips
You cannot adjust the volume when not talking.
Volume for a call and listening to music can be adjusted independently. Even if you change the volume while playing back the music, the volume of a call does not change.
To end a call
Press the POWER button on the headset.
After use
1.Disconnect the BLUETOOTH connection using the smartphone or mobile phone.
2.Press and hold the POWER button on the headset for about 2 seconds. The indicator (blue) goes off, and the headset turns off.
Controlling the smartphone or mobile phone
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Controlling the smartphone or mobile phone
The function available may vary depending on the profile supported by your BLUETOOTH smartphone or mobile phone. Even if the phone has the same profile, functions may vary depending on the specifications. Refer to the manual supplied with your smartphone or mobile phone.
Supported profile: HFP
Supported profile: HSP
Outgoing call Press once to cancel outgoing call.
Incoming call Press once to answer call.
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Connecting the headset with a music player and a smartphone (mobile phone)
To call using a BLUETOOTH smartphone or mobile phone while listening to music played on another BLUETOOTH compatible music player, the headset needs to be connected with each device with a BLUETOOTH connection.
1.Pair the headset with a BLUETOOTH music player and a smartphone (mobile phone), respectively.
2.Make an A2DP BLUETOOTH connection between the headset and the BLUETOOTH music player.
3.Make an HFP or HSP BLUETOOTH connection between the headset and the BLUETOOTH smartphone or mobile phone.
Note
If you have previously connected this BLUETOOTH device, an HFP or HSP connection is made automatically when you turn on the headset. At the same time, an A2DP connection may also be made automatically. If this happens, disconnect the headset from the smartphone or mobile phone once using the phone, then connect the devices again by repeating the process from step 2.
To call during playback
Make a phone call by operating the smartphone or mobile phone.
If no dial tone is heard via the headset, switch the call device to the headset using your smartphone or mobile phone. With an HFP connection, you can do this by pressing the POWER button on the headset for about 2 seconds.
To receive a call
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When an incoming call arrives, the music playback pauses, and a ring tone is heard via the headset.
Press the POWER button on the headset and talk using the microphone. To end a call, press the POWER button on the headset to switch back to music playback.
Note
When no ring tone is heard even if an incoming call arrives, stop music playback. When ringing, press the POWER button and talk.
To disconnect the call
Press the POWER button on the headset to switch back to music playback.
Related topic
Pairing and connecting with an Android smartphone
Pairing and connecting with an iPhone
Pairing and connecting with other BLUETOOTH devices
Connecting with a smartphone by
Connecting the headset with 2 Android smartphones
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Connecting the headset with 2 Android smartphones
When you connect the headset with a smartphone, usually the music playback function and the phone call function are both connected automatically. To make a multi point connection with 2 smartphones separately, one for listening to music and the other for making phone calls, change the settings of the smartphones so that only one of the functions is connected for each smartphone.
1.Pair the headset with both smartphones, respectively.
2.Use one of the smartphones to establish a BLUETOOTH connection with the headset.
3.On the smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP).
Example: To connect ???Media audio??? (A2DP) only
Touch [Settings] [Bluetooth] the setting icon next to
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On the [Paired Bluetooth device] screen, uncheck [Phone audio].
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4.Terminate the BLUETOOTH connection of the smartphone.
5.Use the other smartphone to establish a BLUETOOTH connection with the headset.
6.In the same way, uncheck the function that you did not uncheck in step 3.
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7.Use the first smartphone to establish a BLUETOOTH connection again. Both smartphones are connected with the headset with only one function enabled.
To call during playback
Make a phone call using the smartphone designated for making a phone call.
If no dial tone is heard via the headset, switch the call device to the headset using your smartphone or mobile phone. With an HFP connection, you can do this by pressing the POWER button on the headset for about 2 seconds.
To receive a call
When an incoming call arrives, the music playback pauses, and a ring tone is heard via the headset.
Press the POWER button on the headset and talk using the microphone. To end a call, press the POWER button on the headset to switch back to music playback.
Note
When no ring tone is heard even if an incoming call arrives, stop music playback. When ringing, press the POWER button and talk.
To disconnect the call
Press the POWER button on the headset to switch back to music playback.
Related topic
Pairing and connecting with an Android smartphone
Pairing and connecting with an iPhone
Connecting with a smartphone by
Connecting the headset with an Android smartphone and an iPhone
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Connecting the headset with an Android smartphone and an iPhone
When you connect the headset with a smartphone, usually the music playback function and the phone call function are both connected automatically. To make a multi point connection using an Android smartphone and an iPhone separately for listening to music and making phone calls, change the settings on the Android smartphone so that only one of the functions is connected. Connect the Android smartphone first, and then connect the iPhone.
You cannot set the iPhone to connect one function only.
1.Pair the headset with both smartphones, respectively.
2.Use the Android smartphone to establish a BLUETOOTH connection with the headset.
3.On the smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP).
Example: To connect ???Media audio??? (A2DP) only
Touch [Settings] [Bluetooth] the setting icon next to
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On the [Paired Bluetooth device] screen, uncheck [Phone audio].
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4.Use the iPhone to establish a BLUETOOTH connection with the headset.
The iPhone is connected with the headset with both functions, but you can only use the function that you did not uncheck in step 3.
To call during playback
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Make a phone call using the smartphone designated for making a phone call.
If no dial tone is heard via the headset, switch the call device to the headset using your smartphone or mobile phone. With an HFP connection, you can do this by pressing the POWER button on the headset for about 2 seconds.
To receive a call
When an incoming call arrives, the music playback pauses, and a ring tone is heard via the headset.
Press the POWER button on the headset and talk using the microphone. To end a call, press the POWER button on the headset to switch back to music playback.
Note
When no ring tone is heard even if an incoming call arrives, stop music playback. When ringing, press the POWER button and talk.
To disconnect the call
Press the POWER button on the headset to switch back to music playback.
Related topic
Pairing and connecting with an Android smartphone
Pairing and connecting with an iPhone
Connecting with a smartphone by
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Top > Troubleshooting > To deal with a trouble >
What can I do to solve a problem?
If the headset does not function as expected, try the following steps to resolve the issue.
1.Find the symptoms of the issue in this manual, and try any corrective actions listed. [Details]
2.Connect the headset to your computer to charge the battery. [Details] You may be able to resolve some issues by charging the battery.
3.Reset the headset.
4.Initialize the headset.
This operation resets volume setting, etc. and deletes all pairing information.
5.Look up information on the issue on the customer support Web site. http://www.sony.net/
6.If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.
Resetting the headset
Set the headset in charging status, then press the POWER and VOL ??? buttons simultaneously. The unit will be reset. Pairing information is not deleted.
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Initializing the headset
1.Press and hold the POWER button for about 2 seconds to turn off the headset.
2.Press and hold the POWER button for about 15 seconds.
The indicator (blue) flashes 4 times, and the headset is reset to the default setting. All pairing information is deleted.
Table of contents for symptoms and possible causes
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Top > Troubleshooting > Possible causes of symptoms >
Table of contents for symptoms and possible causes
The following topics show possible causes and remedies for symptoms. See an appropriate topic according to your problem.
Power and charging
BLUETOOTH connection
Music Phone calls
Power and charging
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Top > Troubleshooting > Possible causes of symptoms >
Power and charging
The headset is not turned on.
Charge the battery of the headset.
The headset cannot be turned on while charging the battery. Remove the
Charging cannot be done.
Check that you are using the
Check that the
Check that the computer is turned on.
Check that the computer is not in standby, sleep or hibernation mode.
Charging time is too long.
Check that the headset and the computer are directly connected, not via a USB hub.
The headset cannot be recognized by a computer.
The
Check that the headset and the computer are directly connected, not via a USB hub.
A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available.
Try the USB connection procedure again in cases other than those stated above.
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BLUETOOTH connection
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BLUETOOTH connection
Pairing cannot be done.
Bring the headset and the BLUETOOTH device closer together.
Cannot make a BLUETOOTH connection.
Check that the headset is turned on.
Check that the BLUETOOTH device is turned on and the BLUETOOTH function is on.
Connection with the BLUETOOTH device may not be memorized on the headset. Make a BLUETOOTH connection from the BLUETOOTH device to the headset soon after pairing is complete.
The headset or the BLUETOOTH device is in sleep mode.
The BLUETOOTH connection is terminated. Make the BLUETOOTH connection again.
Distorted sound
Make sure that the headset is not receiving interference from a wireless LAN, other 2.4 GHz wireless device, or microwave oven.
The correspondence distance is short. (Sound skips.)
If a device that generates electromagnetic radiation, such as a wireless LAN, other BLUETOOTH device(s), or a microwave oven is nearby, move the headset away from such sources.
Point the antenna of the headset towards the BLUETOOTH device. Make sure no obstacles blocks the communication.
The headset does not operate properly.
Reset the headset. Pairing information is not deleted by this operation.
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Set the headset in charging status, then press the POWER and VOL ??? buttons simultaneously.
If you cannot use the headset even after resetting it, initialize the headset.
Press and hold the POWER button for about 2 seconds to turn off the headset.
Press and hold the POWER button for about 15 seconds.
The indicator (blue) flashes 4 times, and the headset is reset to the default setting. All pairing information is deleted.
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Cannot make the
If the smartphone is in a case, the headset may not react to the touching. Remove the smartphone from the case.
If the smartphone does not vibrate, start the app on the smartphone, and move the designated location of the smartphone close to the N mark on the headset.
Depending on the smartphone or mobile phone you are using, the NFC sensitivity may not be strong enough to connect the headset with just one touch. In this case, follow the procedure described in ???Pairing and connecting with an Android smartphone.???
You cannot make a
Music
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Top > Troubleshooting > Possible causes of symptoms >
Music
No sound
Check that both the headset and the BLUETOOTH device are turned on.
An A2DP BLUETOOTH connection is not made between the headset and the BLUETOOTH device. Use the BLUETOOTH device and make an A2DP BLUETOOTH connection.
Check that music is being played back by the BLUETOOTH device.
Check that the volume of the headset is not set too low.
Turn up the volume on the connected device if necessary.
Pair the headset and the BLUETOOTH device again.
Low sound level
Turn up the volume of the headset.
Turn up the volume on the connected device if necessary.
Low sound quality
Use the BLUETOOTH device and switch the BLUETOOTH connection to A2DP (Advanced Audio Distribution Profile) when HFP
If you have previously connected this BLUETOOTH device, only an HFP/HSP BLUETOOTH connection may be made when the headset is turned on. If this happens, use the BLUETOOTH device and make an A2DP BLUETOOTH connection.
Sound skips frequently during playback.
Set the headset to the ???Priority on stable connection??? mode.
For details, refer to ???Selecting the sound quality mode of music playback.???
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Phone calls
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Phone calls
The caller???s voice cannot be heard.
Check that both the headset and the BLUETOOTH smartphone or mobile phone are turned on.
Check the connection between the headset and the BLUETOOTH smartphone or mobile phone. Use the smartphone or mobile phone and make a BLUETOOTH connection (HFP or HSP) again.
Check that output of the BLUETOOTH smartphone or mobile phone is set for the headset.
Check that the volume of the headset is not set too low.
Turn up the volume on the BLUETOOTH smartphone or mobile phone if necessary.
If you are listening to music using the headset, stop playback, press the POWER button and talk.
Low sound from the caller
Turn up the volume of the headset.
Turn up the volume on the BLUETOOTH smartphone or mobile phone if necessary.
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License and trademark notice
The BLUETOOTH word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license.
The N Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
Android is a trademark of Google Inc.
iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Microsoft, Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Macintosh and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.
Other trademarks and trade names are those of their respective owners.
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