Contents

Base

Savi WO1 Base Features

USB Cable

Earloop

Ear Tab

Indicator Light

Power Cord

Ringer Microphone Jack (remove cover)

Height Switch

Accessory Jack

2 Base Set Up

2.1 Attaching Charge Cradle to Base

1Connect the headset charge cradle to the base. Push firmly on the cradle until the cradle snaps in to place.

2.2 Connecting Base to Desk Phone

1Connect the telephone interface cable to the telephone interface cable jack on the base.

2Disconnect the handset coil cord from the desk phone.

3Connect the telephone interface cable to the now open handset port on the desk phone.

4Connect the handset coil cord to the telephone interface cable junction box.

5Place the handset back on the telephone cradle.

Note If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

2.3 Connecting Power Supply to Base

1Connect the base power supply into the power jack on the base.

2Connect the power supply to outlet. The power indicator light will be solid green.

2.4 Positioning Base

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.

3 Headset Set Up

3.1 Fitting Headset

The headset comes with a pre-installed earloop and ear tab. An optional headband is also provided.

1To install the headband, gently unsnap the pre-installed earloop from the headset.

2Snap the headband into the headset. The headband can be adjusted to fit.

3For either wearing option rotate the headset until the microphone is pointed toward your mouth.

4The headset can be converted for wearing on the left or right ear with both earloop and headband.

Ear Tab

Headset

Headband

5The ear tab has been designed to maximize stability of the headset. It can be rotated on the headset to optimize its fit and comfort in the ear. If desired, the ear tab can be removed by pulling tab from the headset.

3.2 Docking and Charging the Headset

1Gently push the headset into the charge cradle.

The charging indicator light on the base will flash green to indicate that the headset battery is charging.

2Charge for at least 20 minutes prior to the first use.

A full charge takes 3 hours.

Charging time

20 min .....................

Minimum charge before first use

3 hours ....................

Full charge

Charging

Indicator Light

4.1 Checking Configuration

1If your desk phone has a volume control set it to mid- range.

2On the base, ensure the Configuration Switch is set to ???A??? and the Desk Phone Speaking Volume and Desk Phone Listening Volume are both set to 3.

7If the dial tone still does not sound clear, adjust the Configuration Switch until the dial tone sounds the best.

Note Multiple settings might work with your phone; however, only one is the optimal position.

8Press the call control button on the headset to complete configuration.

9Replace the handset into the desk phone cradle.

NOTE For most phones, these factory default settings will sound the best.

3With your headset on, press the call control button on the headset.

4Remove the handset from desk phone cradle.

5Listen for a dial tone. If the dial tone sounds clear, press the call control button on headset and continue with Step 6. Making a Test Call with Desk Phone.

6If the dial tone is too loud or too soft, adjust the headset volume by pushing the call control button up to increase the volume or down to decrease the volume.

4.2 Making a Test Call with Desk Phone

1If your desk phone has a volume control, ensure it is set it to mid-range.

2. With your headset on, press the call control button on the headset.

3Remove the handset from desk phone cradle.

4Dial the number using your desk phone.

5If the listening volume is too loud or too soft, adjust the listening volume on the headset by pushing the call control button up to increase the volume and pushing down to decrease the volume.

6If the listening volume is still too loud or too soft adjust the Desk Phone Listening Volume on the base. A setting that is too high can produce an uncomfortable echo for you.

7If the speaking volume is too loud or too soft for your listener, adjust the Desk Phone Speaking Volume on the base to the best setting for your listener. A setting that is too high can produce an uncomfortable echo for you and a distorted sound for you listener.

8Press the call control button on the headset to end the test call.

9Replace the handset into the desk phone cradle.

5.1 Installing Lifter

7Gently place the lifter on the desk phone in the pre- determined position.

8Press firmly to adhere.

Handset Lifter

Power Cord

1Firmly press the handset lifter power cord into the handset lifter jack.

2While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone.

3Slide the lifter up to where it nearly touches the handset earpiece.

4Press the call control button on your headset to activate the lifter.

5If you hear a dial tone the lifter is set correctly and needs no adjustment.

6Remove the protective strips from the 3 mounting tapes on the underside of the lifter.

5.2 If You Do Not Hear a Dial Tone

1If you do not hear a dial tone, raise the lifter height switch to the next highest position.

2Repeat steps 2 through 5 in Section 5.1 as necessary until you hear a dial tone.

3When you hear a dial tone, secure the lifter as described in steps 6 though 8.

5.3 Additional Parts (If Required)

Extender Arm

Stabilizers

2

Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle.

1Slide extender arm onto lifter.

2Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently grip the phone.

Ringer Microphone

3 1

2

Use ringer microphone only when the telephone speaker is not located directly under the handset.

1Remove cover from ringer microphone jack on back of lifter.

2Connect ringer microphone plug.

3Place ringer microphone over phone speaker. Remove adhesive tape and attach.

For Nortel i2004 Phones Only

6 PC Set Up

6.1 Installing USB Cable

1Connect the USB cable to the USB port on the back of the base.

2Connect the other end of the USB cable to the USB port of the PC.

6.2 Installing PerSono Suite Software

1In the animated setup guide located on the CD, select

Step 6.2 Installing PerSono Suite Software.

2Click on the graphic of the CD labeled ???PerSono Suite Software???.

3Follow installation instructions shown on screen.

6.3 Making a Test Call with PC

1Ensure the PerSono Suite software is running on your PC. You will see a headset icon in the lower right portion of the PC tray bar when PerSono Suite software is running.

2With your headset on, press the PC talk button on the base.

3Dial the number using your softphone application.

4Adjust listening and speaking volume over the PC as follows:

For Windows?? XP Systems-

Go to the ???Voice??? tab of the ???Sounds and Audio Devices??? option in your PC control Panel.

??????Voice playback??? volume is your receive volume

??????Voice recording??? volume is your transmit volume

For Windows Vista?? Systems-

Go to the ???Playback??? tab for listening volume or ???Recording??? tab for speaking volume of the ???Sound??? option in your PC control panel.

??????Speakers Level??? volume is your receive volume

??????Microphone Level??? volume is your transmit volume

5You can also fine tune the listening volume on the headset by pushing the call control button up to increase the volume and pushing down to decrease the volume.

6To end the test call, press the call control button on the headset.

Phones with Handset Lifter or Electronic Hookswitch

Phones without Handset Lifter or Electronic Hookswitch

Switching Between Desk Phone and

PC Audio

You can switch back and forth between desk phone and PC audio the following ways:

Mixing Desk Phone and PC Audio

You can mix desk phone and PC audio the following ways:

Simultaneously hold the desk phone and PC talk buttons

Click any red (on-hold) icon to make it active. When all three

Click the active (green) PC or desk phone icon to put it on-hold. Click the other red icon (on-hold) to make

down (at least 1?? seconds) until both indicator lights become solid green.

icons (headset/desk phone/PC) are green and all arrows are green, the audio of the devices are mixed.

it active.

* Desk phone and PC audio links have to be brought up by the

headset or base. You cannot initiate an audio link via the Audio

Control Screen in the PerSono Suite software.

Muting the Headset

You can mute/unmute the headset the following ways:

Conferencing In Up to Three Additional Headsets

While on a call you can subscribe up to three additional headsets to your base for conferencing. As you add headsets to the base an additional headset icon will appear in the PerSono Suite software screen with a number from 1 to 3 indicating the number

Press the volume down button (at least 1?? seconds) until the base talk button indicator light for the active call becomes solid red.

of additional headset subscribed to the base.

Guests may conference in as described below:

1 While you are on a call:

a) Place the guest???s headset into primary user???s charge cradle.

OR

b) Place the guest???s headset into over-the-air subscription mode by pushing the headset volume

* Desk phone and PC audio links have to be brought up by the

headset or base. You cannot initiate an audio link via the Audio

Control Screen in the PerSono Suite software.

Subscribing a Master Headset

The headset and base are subscribed to each other at the factory. In the event that you need to subscribe a new master headset

to the base you can do so one of two ways. You can subscribe a master headset to the base with the headset docked (secure subscription) or undocked (over-the-air subscription). In either case, the system must be idle (not on a call).

up button for three seconds until the indicator light becomes solid green.

Double press the subscription button on the base. The subscription light will flash red and green.

When the subscription light becomes solid green, the headset and based are subscribed to one another.

Double press the subscription button on the base. The subscription light will flash red and green. Press the volume up button on the headset for three seconds until the headset indicator light turns solid green.

When the subscription light on the base becomes solid green, the headset and base are subscribed to one another.

When they do you will hear a single tone in the master headset as each guest leaves the call.

To see how many headsets are subscribed to the base, refer to the lower left corner of the PerSono Suite software screen. The first headset is the master headset and the number inside the next headset is the number of guest headsets subscribed to the base.

Note If the subscription process times out after two minutes or if the subscription process fails, the subscription light will become solid red for four seconds and then return to its previous state. If this occurs, try to re-subscribe the headset again.

The examples below show 1, then 2, then 3, guest headsets subscribed to the base in addition to the master headset.

Setting Default Line to Desk Phone or PC

The Savi Office system ships with the desk phone as the default outbound line. This means any call initiated from the headset with the call control button will open desk phone audio. You can change your default outbound line from the base talk buttons.

While the system is in idle mode, press and hold the PC talk button or the desk phone talk button for three seconds to select that device as your default outbound line. The talk button indicator light will flash green for four seconds confirming the new setting.

Placing the Headset in Sleep Mode

If you won???t be using the headset for a long duration and the headset will not be in the charge cradle, you can put the headset in sleep mode by pressing the call control button for three seconds while in an idle state. To exit sleep mode, press the headset call control button again for three seconds.

Subscription Button Indicator Light

Toggling On/Off Over-the-Air Subscription

The Savi Office system ships with the over-the-air subscription enabled. You can toggle on or off over-the-air subscription using the subscription button on the base. With the master headset undocked and the system idle, press the subscription button for three seconds. The subscription button will flash green for four seconds if over-the-air subscription is on and red for four seconds if off.

Setting the Range

With the master headset docked and the system idle, press the subscription button for three seconds. Both the desk phone and the PC talk buttons will flash green for high range. If you press the subscription button again for three seconds, the talk buttons will flash yellow for medium range. If you press the subscription button again for three seconds, the talk buttons will flash red for low range.

Ending Subscription

If the base is in subscription mode (secure or over-the-air), and you want to end the base from searching for a headset, press the subscription button again. The subscription light will turn solid red for four seconds and then go to it???s previous state.

Desk Phone and PC Talk Buttons

Indicator Lights

*When bringing up a link from the base, the talk button will be solid yellow until a link is established. This could take up to several seconds especially for wideband audio and/or when in moderate to high density environments. If you press the talk button when the indicator light is yellow, it will terminate the search for an audio link.

Talk Time

The Savi WO100 Office system will provide up to 9 hours of talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a far distance from the base.

Desk Phone and PC Talk Buttons ???Rules to Live By???

note If in any state, you hold down both the PC and desk phone talk buttons for 1?? seconds both indicator lights will turn solid green and the audio from both devices will be mixed.

Headset Call Control Button Functions

Headset Indicator Light

Toggling On/Off Headset In-Use Indicator Light

If you are not on a call, you can toggle the headset in-use indicator light on and off by pressing the headset volume down button for three seconds.

Headset Tones

Out of Range Warning

If you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range.

If you stay out of range, active calls will be suspended. Calls will be re-established upon walking back into range. If you remain out of range for more than 5 minutes the system will drop the call.

If you are not on a call and go out of the operating range and press the call control button, you will hear a single tone for the button press and three low tones for the failure to make a link.

Low Battery Warning

If you are on a call, you will hear a repeating single low tone every 15 seconds indicating the battery is low. You should recharge the headset immediately.

If you are not on a call and press the call control button, you will hear three lows tones indicating the battery is low. You should recharge the headset immediately.

Mute Warning

When mute is activated, you will hear three high tones. These tones will repeat every 15 seconds while mute is active.

When unmuted you will hear three low tones.

It is highly recommended that you install the PerSono Suite software. Though your Savi Office system will operate without the software running it will limit the system???s capabilities.

PerSono Suite software allows you to do the following with your Savi Office system:

???Answer/end calls from the PC remotely with the headset

(requires use of supported softphone)

???Mute/mix audio paths between the headset/desk phone/PC via a clickable interactive Audio Control Screen.

???Customize your headset and base settings to your personal preferences

???Automatically manage your PC multimedia so you never miss a call

???Quickly access links to product support and software/firmware upgrade information

Examples

All devices idle

Active desk phone call, PC idle

Audio Control

When the PerSono Suite software is launched and running the headset icon will appear in the PC tray bar. To bring up the PerSono Suite Software, double-click the headset icon. On the left of the screen you will see a menu selection with Audio Control highlighted. In the center is the clickable interactive screen where you can mute/mix the audio paths between the headset/desk phone/PC.

Audio links cannot be initiated or ended via the clickable interactive Call Audio Control Screen. This can only be done by using the headset call control button or the base talk buttons.

Icons and Arrows

Icons

???Gray = device idle

???Green = device active

???Solid red headset = headset transmit muted

???Blinking red PC = PC on hold (all audio paths to and from PC are muted)

???Blinking red desk phone = desk phone on hold (all audio paths to and from Desk phone are muted)

Arrows

???Gray = audio path idle

???Green = audio path active

???Red = audio path muted

Interactive Rules

The headset, PC and desk phone icons are all clickable.

???When you click a green headset icon it will turn red and the headset transmit will be muted. Clicking the red headset icon will turn it back to green and unmute the headset.

???When you click a green PC or desk phone icon it will turn red and start to blink, indicating the device has been put on-hold. Clicking a blinking red PC or desk phone icon will turn it back to green, indicating the device is active again.

Active PC call, desk phone on hold

All devices mixed

All devices mixed, headset muted

When you are listening to multimedia through a supported media player on your PC, and there are no calls that are active or on- hold, a music note will replace the PC icon.

Active multimedia, desk phone idle

If PerSono Suite software is configured to manage your multimedia automatically when a call comes in, the music note will disappear and then be brought back up once all your calls have ended.

In order to mix multimedia from your PC with an active desk phone call you must follow these steps:

1Start with your active desk phone call.

2Bring up the PC audio link and put your active desk phone call on hold by pressing the PC talk button on the base.

PC Talk Button

3Launch your media player on your PC and start playing multimedia.

4Click on the red desk phone icon to bring the desk phone off hold and your multimedia will now be mixed with your desk phone audio.

Battery Life

At the lower left corner of the screen (and for all software screens), you will see one of the following icons indicating the approximate charge left in the headset battery.

Subscribed Master Headset

The single headset icon next to the battery icon shows the primary headset currently subscribed to the base. Additional headsets can be added for call conferencing. Please refer to Conferencing In Up to Three Additional Headsets on page 15 for more information.

Softphone Support

For a list softphones supported by PerSono Suite refer to www. plantronics.com/SoftphoneCompatibility PerSono Suite software supports all the softphones on the list with no additional steps by the user except Skype???.

To allow Skype to be a supported softphone in PerSono Suite please follow these steps:

1Ensure PerSono Suite software is running on your PC. You will see a headset icon in the lower right portion of the PC tray bar when PerSono Suite software is running.

2If Skype is running on your PC, Skype will notify you of the event that ???PerSonoSuite.exe wants to use Skype???. Go to the ???new event??? tab located in the upper right of the Skype window and click on the red flag. You then will need to click on the ???PerSonoSuite.exe??? link to be taken to the ???Manage API Access Control??? screen.

3The ???Manage API Access Control??? screen will pop up stating that ???Another program is trying to access Skype???. The name of the program will appear as ???PerSonoSuite.exe??? with the publisher ???Plantronics,

Inc.??? You must select ???Allow this program to use Skype??? and click OK.

4To confirm that PerSono Suite is now supporting Skype, go to the ???PC Panel??? tab in PerSono Suite and ensure that Skype is listed under ???Softphones???.

Help for Base Settings

Default

Settings

Help for Base Settings

Default

Settings

PC Panel Screen

???Choose whether you want PerSono Suite software to launch when you login to Windows.

???See a list of supported softphones running on your PC.

???See which Plantronics device is attached to your PC and working with PerSono Suite software.

???Customize how you want the PerSono Suite software to manage your multimedia when a call begins/ends.

Security Screen

PerSono Suite software allows the base settings to be locked so another user cannot change the settings. This requires the creation of a password for the system. To create a password so you can lock/unlock base settings complete the following:

1From the security screen, create and confirm your new password. Press OK.

A new security screen will appear.

2Reenter your password.

3Press OK.

This will bring up the base settings page.

4Select your settings from the menu and lock/unlock each feature as desired.

5Press Confirm to save the settings.

Once you have created your password, you can change your password as follows:

1From the security screen, click the arrow to the right of ???Reset Password???.

The security screen will expand.

2Enter your current password, enter your new password, and reenter your new password.

3Press Confirm to reset your password.

IMPORTANT If you forget your password you need to call your local Plantronics Technical Support for a skeleton password.

1From the security screen, enter the skeleton password. Press OK.

The security screen will expand.

2Reenter the skeleton password, enter your new password, and reenter your new password.

3Press Confirm to reset your password.

NOTE You will not be able to access the base settings page using the skeleton password. You must first reset your password and then enter your new password to access the base settings page.

Support Screen

The support screen provides on-line access to this printable user guide, frequently asked questions, how to contact Plantronics, and software upgrade information. The current version of software and firmware currently running on your system is also shown here.

Upgrade Firmware

Firmware is internal software that runs within a headset system. Occasionally, new firmware is made available to improve product performance and/or add functionality. To upgrade the system firmware, complete the following:

1Ensure your Savi Office base is connected directly to your PC. (Not to your docking station or a USB hub.)

2Follow the link in the firmware release announcement to locate the two upgraded firmware files.

3Download the two firmware files (*.hex and *.fwu) to your local PC.

4Go to the ???Support??? screen and click on the blue arrow next to Firmware ??? Base.

5Locate the firmware *.hex file you saved on your PC and click ???Open???.

6You will see the firmware version populate the Firmware ??? Base field.

7Click ???Install??? to start the *.hex firmware upgrade.*

8Another screen will appear asking you not to remove your device during the upgrade process. Click ???Yes??? to continue the upgrade.

9After the installation has been completed, you will receive an ???Upgrade Succeeded??? message or an ???Upgrade Failed??? message. For either message, follow the instructions to unplug both the power and USB cables and reattach them. Then click ???OK???.*

10This will return you to the ???Audio Control??? screen.

11To complete the firmware upgrade, go back to the ???Support??? screen and click on the blue arrow next to Firmware ??? Base.

12Locate the firmware *.fwu file you saved on your PC and click ???Open???.

13You will see the firmware version populate the Firmware ??? Base field.

14Click ???Install??? to start the *.fwu firmware upgrade.

15Another screen will appear asking you not to remove your device during the upgrade process. Click ???Yes??? to continue the upgrade.

16 After the installation has been completed, you will receive an ???Upgrade Succeeded??? message or an ???Upgrade Failed??? message. For either message, follow the instructions to unplug both the power and USB cables and reattach them. Then click ???OK???.*

*If the upgrade failed, try the upgrade process one more time. If it fails again, please contact technical support.

NOTE While the installation is in process the GUI will be disabled until the firmware upgrade is complete.

Upgrade Software

Occasionally, new software is made available to improve product performance and/or add functionality. To upgrade the software:

1Follow the link in the software release announcement to get the updated installer package.

2Download the software installer package to your local PC.

3Run the installer package to install the latest version of the software.

The upgrade will take effect immediately.

I can???t hear a dial tone at the headset.

I hear static.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15. Press the call control button on your headset.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard.

Fine tune the listening volume with the call control button.

If the volume is still too low, adjust the desk phone listening volume on the base.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn???t help, your headset is going out of range, move closer to the base.

The sound is distorted when using my Savi Office system with my desk phone.

Lower the desk phone speaking volume and/or Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If your desk phone has a volume control, lower until the distortion disappears.

If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Desk Phone Listening Volume on the base.

Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone.

I hear echo in the headset when using my desk phone.

Adjust the Configuration Switch. The most commonly used position is ???A???, which is the default position.

Lower the Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.

Lower the Desk Phone Speaking Volume on the base. For most telephones, the correct setting is position 3.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

People I talk to can hear a buzz in the background.

Move the base further away from your phone.

Base power supply is plugged into a power strip. Plug the power supply into the wall directly.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Call Plantronics at (800) 544-4660 for factory service information or contact us at www.plantronics.com/support.

The handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

I can no longer hear any audio through my PC Speakers.

For Windows XP Systems:

Refer to the ???Audio??? tab of the ???Sounds and Audio Devices??? option in your PC Control Panel.

??? Under ???Sound playback??? change the default setting from Savi Office to your PC speakers. Click

???OK??? to confirm your change.

For Windows Vista Systems:

Refer to the ???Sound??? option in your PC Control Panel.

??? Under the ???Playback??? tab change the default setting from ???Speakers Savi Office??? to your PC speakers. Click ???OK??? to confirm your change.

No audio connection to PC.

Unplug USB and power cables from base. Reconnect power cable first. Wait for power LED to illuminate, then re-connect USB cable. Quit and then re-start your PC audio or softphone application.