Plantronics_Headphones

WELCOME

Welcome to the Plantronics family of headset products. Plantronics provides a wide range of products from mission-critical and business-critical applications to personal communications and entertainment. For additional information visit our web site at www.plantronics.com where you can visit our 24/7 support, browse through our knowledge base, chat live or ask a question. We also feature a variety of installation tutorials to make set up quick and easy.

TABLE OF CONTENTS

Visit www.plantronics.com/productregistration to register your product online so we can provide you with the best possible service and technical support.

TECHNICAL ASSISTANCE

Visit our Web site at www.plantronics.com/support for technical support including frequently asked questions, compatibility and accessibility information. The Plantronics Technical Assistance Center (TAC) is also ready to assist you. Dial (800) 544-4660 ext. 5538

PACKAGE CONTENTS

Blackwire C620-M

PerSono Suite

Software Disc

FEATURES

Mute/Mute LED

Volume Up/Down

Answer/End

POWERING

Powering the C610-M & C620-M

The USB adapter is automatically powered on upon inserting into the USB port of the computer.

No additional software or drivers are required to use this headset with Microsoft Office Communicator.

WEARING THE HEADSET

2.1

2. Adjust the Headband

To adjust the headband, lengthen or shorten the band until it fits comfortably. The clickstop feature keeps the headband securely adjusted.

Position the headset receiver so that the foam cushion sit comfortably over the center of your ears.

2.1 Adjust to fit.

3.1

Front Back

3.43.3

3. Adjust the Mouthpiece

3.1Hold the receiver securely against your ear with one hand.

With your other hand, adjust the clickstop turret and the microphone so that the tip sits two finger- widths from the corner of your mouth. (To prevent breath noise, avoid putting the microphone in front of your mouth.)

3.2Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the boom near the microphone or earpiece.

USING YOUR HEADSET

Answering/Ending/Making Calls with Microsoft Office Communicator

To make a call, select a contact or dial the number via Office Communicator.

To answer or end a call, simply press the call answer end button.

Adjusting Volume

To increase listening volume, press the upper end (+) of the volume button. To decrease listening volume, press the lower end (-).

To adjust the listen or speak volume of the Microsoft Office Communicator, please refer to the softphone user documentation.

To adjust the speak volume of the audio device on the computer, use the Sound and Audio Device section on the Control Panel. It is recommended that the volume is adjusted on the inline control and not the Windows volume control.

Muting a Call

During a call, briefly press the mute button to mute the microphone. When muted, the Mute LED will be lit.

To unmute press the button again.

TROUBLESHOOTING

Problem

I cannot hear caller.

Callers cannot hear me.

Sound in headset is distorted. I can hear echo in headset.

The other headset I was using to listen to music does not work any more.

My headset stops responding to button presses.

Solution

???The USB adapter is not set as the default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select ???Plantronics Blackwire C610-M/C620-M??? as the audio device.

???Listening volume is too low. Press the volume up button on the headset.

???Headset is muted. Press the mute button on headset to unmute the microphone.

???Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.

???The USB adapter is not set as the default voice device. Use the Voice settings in Windows under Sounds and Voice Devices to select ???Plantronics Blackwire C610-M/C620-M??? as the voice device.

???Lower the listen volume on your softphone until the distortion disappears.

???Adjust volume on headset.

???The USB adapter will set itself as the default audio device in Windows. Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio.

???When a PC goes into standby or hibernation, the USB adapter no longer is powered on. Be sure your PC is in an active state.