Nortel_Networks_Telephone

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks and registered trademarks are the property of their respective owners.

Chapter 1

Getting started

This document is a global document. Contact your system supplier or your Nortel representative to verify that the hardware and software described are supported in your area.

This section contains information on the following topics:

??????About this guide??? on page 7

??????Audience??? on page 7

??????Symbols and text conventions??? on page 8

??????How to get Help??? on page 10

About this guide

This document describes the features and functions of the WLAN IP Handset 2210, 2211, and 2212 phones.

Audience

This guide is intended for installers and users of WLAN IP Handset 2210, 2211, and 2212 phones., as well as for individuals responsible for configuring, maintaining, and troubleshooting the WLAN IP Handset 2210, 2211, and 2212 phones.

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8 Chapter 1 Getting started

Symbols and text conventions

These symbols are used to highlight critical information for the BCM system:

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.

Security note: Indicates a point of system security where a default should be changed,

!or where the administrator needs to make a decision about the level of security required for the system.

Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure.

Warning: Alerts you to remove the BCM main unit and expansion unit power cords from the ac outlet before performing any maintenance procedure.

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How to get Help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best source of support for Nortel products is the Nortel Support Web site:

http://www.nortel.com/support

This site enables customers to:

???download software and related tools

???download technical documents, release notes, and product bulletins

???sign up for automatic notification of new software and documentation

???search the Support Web site and Nortel Knowledge Base

???open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you have a Nortel support contract and cannot find the information you require on the Nortel Support Web site, you can get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7865).

Outside North America, go to the Web site below and look up the phone number that applies in your region:

http://www.nortel.com/callus

When you speak to the phone agent, you can reference an Express Routing Code (ERC) to more quickly route your call to the appropriate support specialist. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.

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Chapter 2

WLAN Handsets overview

The Nortel WLAN Handset 2210, WLAN Handset 2211, and the WLAN Handset 2212 for BCM are fully functional wireless handsets specifically designed for the busy office environment.

In this user guide, the WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212 are referred to generically as WLAN Handset.

IMPORTANT!

User must end every call

The user must end every call, by pressing the Power Off/End Call key, to release system resources and allow the WLAN Handset to function properly.

If this is not done, it will result in the ringer not ringing and you might miss an important call.

IMPORTANT!

The WLAN Handset must be fully charged before initial use. See ???Battery packs??? on page 52.

Warning:

Follow standard acceptance procedures before operating the WLAN Handset near life-support systems.

To minimize risk of interference, pacemaker users should not carry the WLAN Handset next to the pacemaker.

Avoid placing the WLAN Handset near small metallic objects. The WLAN Handset earpiece attracts magnetic objects.

The WLAN Handset produces noise noticeable to hearing aid users. Use a headset compatible with hearing aids.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

CAUTION

Loud noise environment: The WLAN Handset has been designed to produce optimal voice quality. However, when used in extremely loud noise environments (for example, close to working heavy machinery), users may experience degradation in call quality performance due to echo. Avoid using the WLAN Handset when traversing these types of environments.

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This guide contains information about:

??????WLAN Handset buttons and keys??? on page 12

??????WLAN Handset display??? on page 14

??????WLAN handset states??? on page 17

??????Setting up the WLAN Handset??? on page 18

??????Feature and function keys??? on page 31

??????Basic call features??? on page 35

The following figure shows the WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212.

Note: The WLAN Handset 2210 and WLAN Handset 2211 are shown in the desktop charger. There is no desktop charger for the WLAN Handset 2212.

Figure 1 WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212

WLAN Handset buttons and keys

Figure 2 on page 13 shows the WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2212 buttons and keys.

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Table 1 WLAN Handset buttons, keys, and descriptions (Sheet 2 of 2)

Button/keyDescription

Up, Down, and Select buttons

Enables you to navigate and activate the various menu options. Adjusts the speaker and ringer volume.

Push-to-Talk button

Push-to-Talk is available on the WLAN Handset 2211 only. Activates the Push-to-Talk feature on the WLAN Handset 2211.

Left arrow and Star button

Enables scrolling to the left for menu navigation.

Right arrow and Pound button

Enables scrolling to the right for menu navigation.

Scrolling

Scrolling up, down, left and right are performed as shown in Table 1.

Table 1 Scrolling functions

WLAN Handset display

There are three areas to the WLAN Handset display:

???Status area

???Information area

???Feature options area

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Chapter 2 WLAN Handsets overview 15

The following figure shows an example of the WLAN Handset display.

Figure 3 WLAN Handset display

Status area

Information area

Feature options area

Status area

The status area displays the handset status. It can include:

???status indicators (see the table below)

???left and right arrows

???a series of dots representing the line keys, which change to a number when active

The following table describes the status indicators on your WLAN Handset.

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Table 2 Status indicators

J I H G F These symbols give a visual indication (from strong to weak) of the signal strength to the handset.

Right/Up and Left/ These icons, on either side of the Line Indicator, are used in the in-call Down Arrows menus to indicate ???more items below or left??? and ???more items above or

right???.

Information area

The Information area shows:

???the extension number of the handset

???a line for general information

???features and call information when the handset is in use

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Chapter 2 WLAN Handsets overview 17

Feature options area

When a feature is activated, or when you are on an active call, the Feature options area shows you the action you must take to proceed.

For example: Pswd. This means you must enter your mailbox password.

The Feature options area shows the label for the Ftre soft key and for the three display soft keys. These button labels appear directly above the Feature and display soft keys, and to the right of the Ftre label on the display. These button labels vary, depending on the feature in use.

WLAN handset states

The WLAN Handset can be in one of the states described in the following table.

IMPORTANT!

User MUST end every call

The user must end every call, by pressing the Power Off/End Call key, to release system resources and allow the WLAN Handset to function properly.

If this is not done, it will result in the ringer not ringing and you might miss an important call.

Table 3 States of the WLAN Handset

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To select the Keypad Autolock

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Phone Options.

3Press the Select button (or OK) to select Phone Options.

4Press the Up and Down buttons to scroll through the menu and highlight Keypad Autolock.

5Press the Select button (or OK) to select Keypad Autolock.

6Press the Up and Down buttons to scroll through the menu and highlight one of the following settings:

???No Delay (default).

???5 seconds ??? key pad locks after five seconds.

???10 seconds ??? key pad locks after 10 seconds

???20 seconds ??? key pad locks after 20 seconds.

7Press the Select button (or OK) to select the highlighted setting.

8Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

See ???Lock and unlock the keypad??? on page 28 for further information.

Select the Language

If the Call Server supports multiple languages, the language option will list the available languages. The user option menu and all other local handset prompts are English-only. Menus and screens that originate from the Call Server are displayed in the configured language.

To select a language

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Language.

3Press the Select button (or OK) to select Language.

4Press the Up and Down buttons to scroll through the list of languages.

5Press the Select button (or OK) to select the highlighted language.

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6Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

Ring Options

The Ring Options enables you to configure the WLAN Handset ring tone for the three different ringer types: Telephone Ring, Auxiliary 1, and Auxiliary 2.

Note: Auxiliary 1 and Auxiliary 2 are reserved for future use.

Telephone Ring allows further configuration for:

???Ring Cadence ??? controls the ringing rhythm.

???Ring Tone ??? controls the ringing tone (see note 1).

???Ring Volume ??? controls the ringing volume.

???Vibrate Cadence ??? controls the vibration rhythm.

???Ring Delay ??? controls how long the vibrate cadence plays before the audible ring starts (see note 2).

Note: Ring Tone is not displayed in the menu when Ring Cadence is turned off.

Note: Ring Delay is not displayed in the menu when Ring Cadence or Vibrate Cadence is turned off.

To select the Ring Cadence

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Ring Options.

3Press the Select button (or OK) to select Ring Options.

4Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.

5Press the Select button (or OK) to select Telephone Ring.

6Press the Up and Down buttons to scroll through the menu and highlight Ring Cadence.

7Press the Select button (or OK) to select Ring Cadence.

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Chapter 2 WLAN Handsets overview 21

8Scroll to one of the desired options:

???Off ??? ringer is turned off.

???PBX ??? ringing uses the distinctive ringing pattern sent to the handset from the call server.

???Continuous ??? ringing is continuous.

???Short Pulse ??? ringing occurs in short bursts.

???Long Pulse ??? ringing occurs in long bursts.

9Press the Select button (or OK) to select the highlighted option.

10Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

To select the Ring Tone

Note: Ring Tone is not displayed in the menu when Ring Cadence is turned off.

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Ring Options.

3Press the Select button (or OK) to select Ring Options.

4Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.

5Press the Select button (or OK) to select Telephone Ring.

6Press the Up and Down buttons to scroll through the menu and highlight Ring Tone.

7Press the Select button (or OK) to select Ring Tone.

8Scroll to one of the desired options:

???Tone 1

???Tone 2

???Tone 3

???Tone 4

???Tone 5

9Press the Play soft key to preview the tone.

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10Press the Select button (or OK) to select the highlighted option.

11Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

To select the Ring Volume

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Ring Options.

3Press the Select button (or OK) to select Ring Options.

4Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.

5Press the Select button (or OK) to select Telephone Ring.

6Press the Up and Down buttons to scroll through the menu and highlight Ring Volume.

7Press the Select button (or OK) to select Ring Volume.

8Press the Up and Down buttons to increase or decrease the volume.

9Press the Select button (or OK) to save the volume.

10Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

Note: You cannot change the ring volume on WLAN Handset 2210 or WLAN Handset 2212. The WLAN Handset 2210 and WLAN Handset 2212 do not support the Ring Volume feature. You can change the ring volume on WLAN Handset 2211, where the Ring Volume feature is supported.

To select the Vibrate Cadence

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Ring Options.

3Press the Select button (or OK) to select Ring Options.

4Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.

5Press the Select button (or OK) to select Telephone Ring.

6Press the Up and Down buttons to scroll through the menu and highlight Vibrate Cadence.

7Press the Select button (or OK) to select Vibrate Cadence.

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Chapter 2 WLAN Handsets overview 23

8Scroll to one of the desired options:

???Off ??? vibration is turned off.

???PBX ??? vibration uses the distinctive pattern sent to the handset from the call server.

???Continuous ??? vibration is continuous.

???Short Pulse ??? vibration occurs in short bursts.

???Long Pulse ??? vibration occurs in long bursts.

9Press the Select button (or OK) to select the highlighted option.

10Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

To select the Ring Delay

Note: Ring Delay is not displayed in the menu when Ring Cadence or Vibrate Cadence is turned off.

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Ring Options.

3Press the Select button (or OK) to select Ring Options.

4Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.

5Press the Select button (or OK) to select Telephone Ring.

6Press the Up and Down buttons to scroll through the menu and highlight Ring Delay.

7Press the Select button (or OK) to select Ring Delay.

8Scroll to one of the desired options:

???No Delay ??? the handset rings and vibrates immediately.

???5 Second Delay ??? the handset vibrates for five seconds before ringing starts.

???10 Second Delay ???the handst vibrates for 10 seconds before ringing starts.

9Press the Select button (or OK) to select the highlighted option.

10Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

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Phone Options

The Phone Options menu enables you to configure:

???Noise Mode ??? enables you to adjust the WLAN Handset for different levels of noise within the working environment.

???Key Tones ??? determines if tones play when the keys are pressed.

???Warning Tones ??? determines if warning tones ??? such as system up, system down or out of range ??? are played.

???Display Contrast ??? controls the amount of contrast for the display for different lighting conditions.

???Keypad Autolock ??? controls the automatic locking of the handset key pad when the handset is in standby mode.

To select the Noise Mode

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Phone Options.

3Press the Select button (or OK) to select Phone Options.

4Press the Up and Down buttons to scroll through the menu and highlight Noise Mode.

5Press the Select button (or OK) to select Noise Mode.

6Press the Up and Down buttons to scroll through the menu and highlight one of the following settings:

???Normal ??? For most office environments (default).

???High ??? For moderate background noise.

???Severe ??? For extremely noisy conditions.

7Press the Select button (or OK) to select the highlighted setting.

8Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

To select the Key Tones

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Phone Options.

3Press the Select button (or OK) to select Phone Options.

4Press the Up and Down buttons to scroll through the menu and highlight Key Tones.

5Press the Select button (or OK) to select Key Tones.

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Chapter 2 WLAN Handsets overview 25

6Press the Up and Down buttons to scroll through the menu and highlight one of the following settings:

???Enable Tones (default)

???Disable Tones

7Press the Select button (or OK) to select the highlighted setting.

8Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

To select the Warning Tones

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Phone Options.

3Press the Select button (or OK) to select Phone Options.

4Press the Up and Down buttons to scroll through the menu and highlight Warning Tones.

5Press the Select button (or OK) to select Warning Tones.

6Press the Up and Down buttons to scroll through the menu and highlight one of the following settings:

???Enable Warnings (default)

???Disable Warnings

7Press the Select button (or OK) to select the highlighted setting.

8Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

To select the Display Contrast

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Phone Options.

3Press the Select button (or OK) to select Phone Options.

4Press the Up and Down buttons to scroll through the menu and highlight Display Contrast.

5Press the Select button (or OK) to select Display Contrast.

6Press the Up and Down buttons to increase or decrease the contrast.

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7Press the Select button (or OK) to select the highlighted setting.

8Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

Configure push-to-talk

Push-to-talk is available on the WLAN Handset 2211 only.

Push-to-talk mode enables two-way radio communication with another WLAN Handset 2211 user. You can enable/disable Push-to-Talk mode and select a channel.

To configure Push-to-Talk for the handset

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Push-to-Talk.

3Press the Select button (or OK) to select Push-to-Talk.

4Press the Up and Down buttons to scroll through the menu and highlight Enable/Disable.

5Press the Select button (or OK) to select Enable/Disable.

6Press the Up and Down buttons to scroll through the menu and highlight one of the following settings:

???PTT Enable ??? Enables Push-to-Talk mode.

???PTT Disable ??? Disables Push-to-Talk mode. This is the default.

7Press the Select button (or OK) to select the highlighted option.

8Press the Up soft key to return to the previous menu.

9Press the Up and Down buttons to scroll through the menu and highlight Channel.

10Use the Up and Down buttons to scroll through the menu and highlight a channel (1 to 8).

11Press the Select button (or OK) to select the channel.

12Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

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Adjust ringer volume

You have two ways to adjust the ringer volume:

???Press the Up or Down button while the handset is ringing.

???configure the volume using the FCN button when in standby state. See ???To select the Ring Volume??? on page 22 for further information.

Adjust speaker volume

You can increase or decrease the speaker volume of the WLAN Handset 2211 only.

You have two ways to adjust the ringer volume:

???Press the Up or Down button while on a call.

???Configure the volume using the FCN button when in standby state.

To adjust speaker volume using the Function menu

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Push-to-Talk.

3Press the Select button (or OK) to select Push-to-Talk.

4Press the Up and Down buttons to scroll through the menu and highlight Audio Volume.

5Press the Select button (or OK) to select Audio Volume.

6Press the Up and Down buttons to adjust the volume to a suitable level.

7Press the Select button (or OK) to select the setting.

8Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

Silence the ringer

You can silence (or mute) the WLAN Handset ringer.

You silence the ringer in one of two ways:

???To silence the ringer, press while the handset is ringing.

???Use the FCN menu in standby mode

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To silence the ringer using the Function menu

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Ring Options.

3Press the Select button (or OK) to select Ring Options.

4Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring.

5Press the Select button (or OK) to select Telephone Ring.

6Press the Up and Down buttons to scroll through the menu and highlight Ring Cadence.

7Press the Select button (or OK) to select Ring Cadence.

8Press the Up and Down buttons to scroll through the menu and highlight Off.

9Press the Select button (or OK) to select Off.

10Press the Select button (or OK) to select the setting.

11Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

Lock and unlock the keypad

When the automatic keypad locking is enabled, the keypad will lock after the configured number of seconds with no key presses (see ???To select the Keypad Autolock??? on page 19). You can also lock the keypad before the delay, using ???To lock the keypad??? on page 28.

To unlock the locked keypad, follow ???To unlock the keypad??? on page 28.

To lock the keypad

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Lock Keys.

3Press the Select button (or OK) to select Lock Keys. The keypad is locked immediately.

To unlock the keypad

1Press when the handset is in the standby state.

2Press the key.

The keypad is unlocked immediately.

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Security

The WLAN Handsets provide two security modes:

???insecure ??? This is the default mode.

???secure

Your handset is pre-programmed by the system administrator for the type of security you need. For more information, consult your administrator.

Warning: Do not change the security level through your handset.

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Chapter 3

Feature and function menus

You can view the features and functions programmed in your system using various menus, soft key features, and the Line (DN) features. You can access some functions and features using one or more of the methods described in this section.

This section describes theWLAN Handset feature and function menus:

??????Feature and function keys??? on page 31

??????Soft Key Abbreviations menu???MENU key??? on page 32

??????Function menu???FCN key??? on page 32

??????Feature menu???LINE key??? on page 32

Note: For more information about the features available to yourWLAN Handset and how to use them, refer to the BCM Telephone Feature Card.

Feature and function keys

The following table lists the features and functions available on the WLAN Handset, along with their key sequence.

Table 4 WLAN Handset feature and function keys

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Soft Key Abbreviations menu???MENU key

Use the Soft Key Abbreviations menu to view the full description of the soft key abbreviations and access the WLAN Handset features.

To activate a feature

1Place the handset in the active (idle) or active (off-hook) state.

2Press to view the Soft Key Abbreviations menu.

3Press the Up and Down buttons to scroll through the list of features. The full description is highlighted in the display area.

4Do one of the following:

???Press the Select button (or OK) to activate the highlighted feature.

???Press the appropriate number key. The feature does not have to be highlighted.

Function menu???FCN key

Use the Function menu to view and activate the WLAN Handset functions.

To activate a function

1Place the handset in the active (idle) or active (off-hook) state.

2Press to display the first four functions in the display area. Press again to view more functions.

3Press the Up and Down buttons to scroll through the list of functions. The abbreviation is highlighted in the display area.

4Do one of the following:

???Press the Select button (or OK) to activate the highlighted feature.

???Press the appropriate number key. The feature does not have to be highlighted.

Feature menu???LINE key

Use the Feature menu to view and activate the WLAN Handset line features. These features are programmed on each handset using the six line keys (number keys 1 through 6).

Note: A feature must be available on the system before it can be programmed on a handset.

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To activate a feature

1Place the handset in the active (idle) or active (off-hook) state.

2Press to view the first screen of the Feature menu. Press again to view the second screen.

3Press the Up and Down buttons to scroll through the list of features. The abbreviation is highlighted in the display area.

4Do one of the following:

???Press the Select button (or OK) to activate the highlighted feature.

???Press the number key (1 through 6) corresponding to the desired feature. The feature does not have to be highlighted.

Program Feature menu items

You must be in the active (off-hook) state to program a Feature menu item.

To use external autodial

1Press Feature *1.

2Press and a number key (1 through 6) corresponding to an available key.

3Dial the external number, including routing codes.

4Press OK to store the number.

To use internal autodial

1Press Feature *2.

2Press and a number key (1 through 6) corresponding to an available key.

3Dial the extension number.

4Press OK to store the number.

To use features

1Press Feature *3.

2Press and a number key (1 through 6) corresponding to an available key.

3Press Feature and enter the feature code.

4Press OK to store the feature code.

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Chapter 4

Features, functions, and buttons

This section describes some of the WLAN Handset buttons and call features:

??????Basic call features??? on page 35

Note: For more information about the features available to your WLAN Handset and how to use them, refer to the BCM Telephone Feature Card.

IMPORTANT!

User MUST end every call

The user must end every call, by pressing the Power Off/End Call key, to release system resources and allow the WLAN Handset to function properly.

If this is not done, it will result in the ringer not ringing and you might miss an important call.

Basic call features

You can make external and internal calls using the following features:

???Make a call

???Answer a call

???Hold a call

???Use the headset

???Mute a call

Make a call

There are many ways to make a call, depending on your handset programming and the type of call.

To make external calls using line keys

1Press to go off-hook.

2Press to access the Feature menu.

3Press a number key (1 through 6) corresponding to the desired line key.

4Dial the external number.

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To make external calls using intercom keys

1Press to go off-hook.

2Press to access the Feature menu.

3Press a number key (1 through 6) corresponding to the desired intercom key and enter a line pool access code or destination code.

4When you hear an external dial tone, dial the external number.

Note: Contact your system administrator for a list of line pool codes. PRI lines do not support line pool access codes; they must be configured as a destination code. When entering a destination code on PRI lines, you will not hear dial tone.

To make internal calls using intercom buttons

1Press to go off-hook.

2Press to access the Feature menu.

3Press a number key (1 through 6) corresponding to the desired intercom key.

4Dial the extension number.

Note: Contact your system administrator for a list of extension numbers.

Answer calls

When your handset rings or vibrates, a line number on the display flashes, and the display shows information about the call, such as the caller???s name and extension:

???Press .

Hold

Headset

You must have a headset installed on your handset to use this feature.

???Connect the headset to the headset jack. Follow the steps in ???Make a call??? on page 35 to make your call.

???To answer a call with a headset plugged into your handset, press any key other than Power On/Start Call, Power Off/End Call, the soft keys, or the Up/Down/Select buttons.

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Chapter 4 Features, functions, and buttons 37

Mute

???While on a call, press and to turn the microphone off.

???Press and again to turn the microphone on.

End calls

You must end every call, by pressing the Power Off/End Call key, to release system resources and allow the WLAN Handset to function properly. If you press the Power Off/End Call key, you enable the handset to go to low-power standby mode to conserve battery power.

Push-to-Talk

Push-to-Talk is available on the WLAN Handset 2211 only.

Push-to-Talk mode enables the WLAN Handset 2211 to operate in a group broadcast mode in addition to the standard handset operation. The WLAN Handset 2211 supports eight multicast channels with the current channel saved in the handset memory.

IMPORTANT!

Pressing any other keys or buttons (such as the Up/Down/Select or keypad keys) while in a Push-to-Talk call will terminate the call.

Call period

Push-to-Talk mode operates on the concept of a call period. The Push-to-Talk call period begins with the first transmission and ends when there has been no two-way radio traffic on the channel for 10 seconds.

The Push-to-Talk mode controls the handset keypad during the call period. Therefore, it is not possible to use the keypad for any other functions. However, it is possible to place and receive telephone calls.

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To initiate a Push-to-Talk call

1Press the Push-to-Talk button on the right side of the handset.

The ???start transmit??? tone sounds within two seconds. The channel is active and the display screen shows the current active channel.

2Speak into the handset???s microphone.

All WLAN Handsets 2211 that are monitoring that channel hear the transmission.

3Release the Push-to-Talk button.

The ???end transmit??? tone sounds. The handset enters the waiting state, where it monitors the channel for up to 10 seconds.

Receive a Push-to-Talk transmission

Upon receiving a Push-to-Talk transmission, the ???receiving alert??? tone sounds and the handset enters the receive state.

In this state, the handset receives all conversations on the selected channel. The display shows the current active channel, the caller ID of the current transmitter, and an indication that the handset is receiving a broadcast transmission.

At the end of a transmission, the handset enters the waiting state, where it monitors the channel for up to 10 seconds and displays ???Waiting??? on the screen. If no other transmission occurs within 10 seconds, the ???end call??? tone sounds and the handset becomes idle.

To respond to a Push-to-Talk call

1When you hear a transmission, press the Push-to-Talk button on the right side of the handset.

The ???start transmit??? tone sounds. Since all handsets on that channel are already in the receive state, there is no two-second delay.

2Speak into the handset???s microphone.

If no transmission occurs during the 10-second countdown period, the ???end call??? tone sounds and the handset becomes idle.

To change the Push-to-Talk volume

1Use the Up and Down buttons to increase or decrease volume. A separate volume is maintained in Push-to-Talk mode.

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Chapter 4 Features, functions, and buttons 39

To mute a current Push-to-Talk call

Mute affects only the current call. When the next call period starts, the audio is automatically unmuted. Mute does not allow the user to use the handset???s keypad for anything else.

1Press the Mute soft key.

The following prompt displays:

Mute Two-Way Radio?

2Press the Yes soft key to mute the call.

The prompt disappears after three seconds if there is no response.

To unmute a Push-to-Talk call

1Press the Unmute soft key.

The following prompt displays:

Unmute Two-Way Radio?

2Press the Yes soft key to unmute the call.

The prompt disappears after three seconds if there is no response.

To end a Push-to-Talk call

Only the current call is terminated for this handset. When the next call period starts, the handset is again in the receive state. You can rejoin a still-active session by initiating a Push-to-Talk call.

1Press the Terminate soft key.

The following prompt displays:

Terminate Two-Way Radio?

2Press the Yes soft key to end the call.

Push-to-Talk audio is immediately stopped and the handset returns to regular mode.

To answer a call during a Push-to-Talk call

An incoming call can be answered while in a Push-to-Talk call. To announce an incoming call, the handset rings with a low-volume ring and displays a system message.

1Press .

The Push-to-Talk session is pre-empted.

2After the call is over, press as usual to go back on-hook.

The Push-to-Talk session goes out of pre-empted mode and becomes active again. If an active Push-to-Talk call has not ended, the audio is heard again.

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To make a call during a Push-to-Talk call

A call can be made while in a Push-to-Talk call.

1Press .

The Push-to-Talk session is pre-empted.

2After the call is over, press as usual to go back on-hook.

The Push-to-Talk session goes out of pre-empted mode and becomes active again. If an active Push-to-Talk call has not ended, the audio is heard again.

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Chapter 5

Troubleshooting

This section describes the options to view specific information about your WLAN Handset and error messages displayed by your WLAN Handset. This information is useful in troubleshooting numerous problems.

This section contains information about:

??????View system information??? on page 41

??????View the current call server IP address??? on page 42

??????View terminal type??? on page 43

??????View extension??? on page 43

??????Display messages??? on page 44

View system information

The System Info option enables the user to view information about the system. It displays:

???handset IP address

???server IP address

???handset firmware version

To view the handset IP address

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight System Info.

3Press the Select button (or OK) to select System Info.

4Press the Up and Down buttons to scroll through the menu and highlight Phone IP Addr.

5Press the Select button (or OK) to select Phone IP Addr.

6Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

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To view the server IP address

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight System Info.

3Press the Select button (or OK) to select System Info.

4Press the Up and Down buttons to scroll through the menu and highlight Server IP Addr.

5Press the Select button (or OK) to select Server IP Addr.

6Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

To view the handset firmware version

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight System Info.

3Press the Select button (or OK) to select System Info.

4Press the Up and Down buttons to scroll through the menu and highlight Firmware Version.

5Press the Select button (or OK) to select Firmware Version.

6Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

View the current call server IP address

The Current Call Svr option enables the user to view information about the call server in use. You cannot change the settings.

To view the current call server

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Current Call Svr.

3Press the Select button (or OK) to select Current Call Svr.

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Chapter 5 Troubleshooting 43

4Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

View terminal type

The Terminal Type option shows the handset type used by the system. The Terminal Type option is for display purposes only. You cannot edit this option.

To view the terminal type

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Terminal Type.

3Press the Select button (or OK) to select Terminal Type.

4Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

View extension

The Extension option enables the user to view the extension number for the WLAN Handset. This number is used to identify the handset. It displays when the handset is in the standby state.

Note: The extension for the handset cannot be changed on the handset.

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To view the extension number

1Press when the handset is in the standby state.

2Press the Up and Down buttons to scroll through the menu and highlight Extension.

3Press the Select button (or OK) to select Extension.

4Do one of the following:

???Press UP to return to the previous menu and configure another option.

???Press to exit all menus and return to the standby state.

You can also press Exit from the top-level menu to exit the menu and return to the active (off-hook) state.

Display messages

The following table lists the messages that can appear on your WLAN Handset. If a message appears that cannot be resolved, contact your system administrator.

Table 5 WLAN Handset messages, descriptions, and actions

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Chapter 6

WLAN Handset, headset, batteries, chargers, and accessories

This section contains information about:

??????Cleaning your WLAN Handset??? on page 51

??????Headset??? on page 52

??????Battery packs??? on page 52

??????Desktop Charger??? on page 54

??????Dual Charger??? on page 56

??????Cleaning the Desktop, Dual or Quad Chargers??? on page 58

??????Cleaning the WLAN Handset contacts??? on page 59

??????Accessories??? on page 59

Cleaning your WLAN Handset

The WLAN Handset occasionally must be cleaned to maintain appearance. In general, wiping the handset surface with a clean water-dampened cloth or paper towel removes most films or residues.

If more rigorous cleaning is required, you can use:

???A mild detergent solution. Be sure to wipe away any detergent residue with a plain water-dampened cloth.

???Any general-purpose household glass and surface cleaner. Do not spray the handset directly. Spray the cleaner on a soft cloth or paper towel, then wipe the handset.

???Pre-treated cloths, like those used for eyeglasses or cameras.

???Pre-moistened towelettes. Avoid those containing lanolin or aloe, which leave a slippery residue.

???Isopropyl alcohol, applied by a damp cloth or paper towel. When using alcohol, do not rub the keypad characters vigorously, as this will significantly degrade legibility.

IMPORTANT!

???Do not use furniture polishes, waxes, or plasticizer-based cleaner.

???Do not use lanolin, aloe, glycerin, or other skin care products.

???Do not apply any solvent such as acetone or mineral spirits.

???Do not directly spray or immerse the handset.

If the headset connector becomes dirty, you may experience a scratchy or intermittent signal. To clean the connector, dip the padded end of either a wooden- or paper-handled cotton swab in isopropyl alcohol. Gently insert in the connector and twist, repeating several times. If available, blow compressed air into the connector to clear debris.

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Headset

Nortel offers optional headsets, with a quick-disconnect jack, for use in noisy environments or for use if you need to have your hands free while talking. The headset is not available in all regions.

To use the headset, simply plug it into the jack on the bottom of your WLAN Handset. If the headset is disconnected using the quick-disconnect jack, there is no audio connection on the headset or the speaker and microphone in the WLAN Handset.

The headset is specifically designed to work with the WLAN Handset. Nortel does not recommend using other headsets.

The following figure shows the headset jack for the WLAN Handset.

Figure 4 WLAN Handset bottom view

IMPORTANT!

The only authorized headsets that can be used with WLAN Handset are those obtained from Nortel, Plantronics, or their reseller partners.

Battery packs

The battery pack for the WLAN Handset must be recharged periodically. The

WLAN Handset 2210 and WLAN Handset 2211 use Nickel Metal Hydride (NiMH) rechargeable battery packs, while the WLAN Handset 2212 uses a Lithium ion rechargeable battery pack. The battery packs provide four hours of talk time or 70 hours of standby time. Standby time is when the handset is turned on, but not in an active call.

Battery packs are not interchangeable. Use only the battery made for your handset.

The following figures show the location of the battery packs on the handsets.

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Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 53

Figure 5 WLAN Handset 2210 and 2212 battery pack location

Low battery indicators

The WLAN Handset notifies you when the charge on the battery pack is low by displaying the battery icon (B). If you are not in a call, you hear a loud beep. If you are in a call, you hear a soft beep through the earpiece every six seconds. At this point, your handset has 15 to 30 minutes of battery life left.

The low battery icon (A), the Low Battery message in the display area and a loud beep indicate a critically low charge. The handset will not work until the battery pack is charged.

Remove and insert the battery pack

To remove the battery pack

For the WLAN Handset 2210 and WLAN Handset 2212:

1 To release the battery pack, press down on the latch on the battery pack.

For the WLAN Handset 2211:

1To release the battery pack, hold the handset in one hand, with the keys facing up.

2Press both battery release buttons on the left and right sides of the handset with your other hand.

The battery pack should drop into your hand.

Note: Do not pry the battery out of the handset.

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To insert the battery pack

For the WLAN Handset 2210 and WLAN Handset 2212:

1Slide the lower lip of the battery pack into the bottom of the handset cavity.

2Push the top of the battery pack in place.

For the WLAN Handset 2211:

1 Slide the battery pack straight into the cavity until it snaps into place.

Note: Do not force the battery pack into the handset.

To change the battery pack while in a call

1Use Call Park to park the current call.

2Quickly remove the discharged battery pack and replace it with a charged battery pack.

3Press to turn the handset back on.

4Use Call Park to retrieve the parked call.

Desktop Charger

The Nortel WLAN Handset Desktop Charger is designed to fully charge the battery packs in approximately two hours. The charger operates in a 50?? to 85?? F (10?? to 30?? C) environment. Do not expose the charger to freezing temperatures or direct sunlight.

Desktop chargers are not interchangeable. Use only the charger made for your handset.

Desktop chargers are available for the WLAN Handset 2210 and WLAN Handset 2211 only.

The following figure shows the WLAN Handset 2210 and 2211 Desktop Chargers.

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Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 55

Figure 6 The WLAN Handset 2210, and WLAN Handset 2211 Desktop Chargers

The charger is shipped with the appropriate power supply for the site. Place the charger on a flat, horizontal surface. Plug the power supply into the charger and into an appropriate wall outlet.

IMPORTANT!

Do not place anything in the Desktop Charger other than the correct WLAN

Handset. Doing so might damage the contacts. Bent contacts can keep the

WLAN Handset from charging.

Using the Desktop Charger

To charge the WLAN Handset Desktop Charger

1Press to terminate any calls. The handset can be off or in standby mode during charging.

2Place the handset, face forward, into the Desktop Charger. The red indicator light turns on.

The indicator light does not come on when the charger slot is empty, when the handset is not inserted properly, or when the charger has no power.

3Charge the battery pack.

If the handset is in standby mode, it displays its extension number and Charging???. It is fully operational and can receive calls. If the handset is off, only Charging??? displays and the handset cannot receive calls.

It is normal for the battery pack to become warm when charging.

4When the handset is fully charged, Charge Complete displays. Remove the handset from the charger.

The red indicator light remains on until the handset is removed from the charger.

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Dual Charger

The Nortel WLAN Handset Desktop Chargers are designed to fully charge the handset and one spare battery pack in approximately two hours (each). The charger operates in a 50?? to 85?? F (10?? to 30?? C) environment. Do not expose the charger to freezing temperatures or direct sunlight.

Dual chargers are not interchangeable. Use only the charger made for your handset.

Dual chargers are available for the WLAN Handset 2210, WLAN Handset 2211 and WLAN Handset 2212.

The following figure shows the WLAN Handset 2211 and spare battery pack in its Dual Charger.

Figure 7 WLAN Handset 2211 Dual Charger

The Dual Charger is shipped with the appropriate power supply for the site. Place the Dual Charger on a flat, horizontal surface. Plug the power supply into the Dual Charger and into an appropriate wall outlet.

IMPORTANT!

Do not place anything in the Dual Charger other than the correct WLAN

Handset. Doing so might damage the contacts. Bent contacts can keep the

WLAN Handset from charging.

The handset and spare battery cannot charge simultaneously. If both require charging, the handset has priority and will recharge first. After the handset is fully charged, the spare battery will be charged.

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Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories 57

Using the Dual Charger

To charge the WLAN Handset Dual Charger

1Press to terminate any calls. The handset can be off or in standby mode during charging.

2Place the handset, face forward, into the handset charging bay of the Dual Charger. The red indicator light turns on.

The indicator light does not come on when the charger slot is empty, when the handset is not inserted properly, or when the charger has no power.

3Charge the handset battery.

It is normal for the battery pack to become warm when charging.

4When the handset is fully charged, Charge Complete displays. Remove the handset from the charger.

The red indicator light remains on until the handset is removed from the charger.

To charge a battery pack

1Remove the battery from the handset, as described in ???Remove and insert the battery pack??? on page 53.

2Insert the battery pack into the battery charging bay of the Dual Charger. The red indicator light turns on.

The indicator light does not come on when the charger slot is empty, when the handset is not inserted properly, or when the charger has no power.

If the indicator light starts blinking as soon as the battery pack is inserted, remove the battery pack and reinsert it into the charger.

If the indicator light continuously blinks during the charging process, the battery pack is unusable. Properly dispose of the unusable battery pack.

3Charge the battery pack.

It is normal for the battery pack to become warm when charging.

4When charging is complete, the indicator light turns off. Remove the battery pack from the charger.

Quad Charger

The Nortel WLAN Handset Quad Chargers fully charge up to four battery packs in approximately two hours. Chargers operate in a 50?? to 85?? F (10?? to 30?? C) environment. Do not expose them to freezing temperatures or direct sunlight.

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Quad chargers are not interchangeable. Use only the charger made for your handset.

Quad chargers are available for the WLAN Handset 2211 and WLAN Handset 2212.

The Quad Charger comes with the appropriate power supply for the site. Place the Quad Charger on a flat, horizontal surface. Plug the power supply into the Quad Charger and into an appropriate wall outlet.

IMPORTANT!

Do not place anything in the Quad Charger other than the correct WLAN Handset. You might damage the contacts. Bent contacts can keep the battery packs from charging.

Using the Quad Charger

To charge the battery pack

1Remove the battery pack from the handset, following the steps in ???To remove the battery pack??? on page 53.

2Insert the battery pack into one of the four charging bays.

The LED above the charging bay turns on. If the LED starts blinking as soon as the battery pack is inserted, remove the battery pack and reinsert it into the charger.

If the LED continuously blinks during the charging process, the battery pack is unusable. Properly dispose of the unusable battery pack.

3When charging is complete, the LED turns off. Remove the battery pack from the charger.

Cleaning the Desktop, Dual or Quad Chargers

Clean the Desktop, Dual or Quad Charger by wiping the surface with a clean, water-dampened cloth or paper towel. A mild detergent solution can be used. Be sure to wipe away any detergent residue with a plain water-dampened cloth.

CAUTION

Unplug the charger before attempting to clean it.

Do not immerse the charger in water or other liquid.

Do not pour liquids into the charger slot.

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Cleaning the WLAN Handset contacts

The battery pack contacts on the WLAN Handset can be cleaned with isopropyl (rubbing) alcohol applied with a cotton swab, cloth, or paper towel. Do not push or pull the exposed battery pack contacts.

IMPORTANT!

???Always use the Desktop Charger provided to charge the battery pack. Other chargers can damage the battery pack.

???Only use the original plug-in power adapter for the Desktop Charger.

???Do not dip the battery pack in water or throw into the fire.

???Do not dispose of the battery pack with your domestic waste. Take used battery packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent.

???Replacement battery packs are available from your supplier or servicing agent.

Accessories

Optional accessories for the handset are:

???carrying case

???belt clip

For further information, consult the documentation supplied with the accessory.

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