Revision history

Revision history

October 2003

Standard 2.00. This document is up-issued to support

Succession 3.0 Software.

November 2002

Standard 1.00. This document is issued to support Meridian 1

Release 25.40 and Succession Communication Server for

Enterprise 1000, Release 2.0.

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4

5

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i2002 Internet Telephone

i2002 Internet Telephone

This document describes i2002 features and how to use the i2002 Internet Telephone. The i2002 Internet Telephone brings voice and data to the desktop by connecting directly to a LAN through an Ethernet connection.

Note 1: Not all features are available on all telephones. Consult your network administrator to verify which features are available for your use.

Note 2: In this guide, Programmable Line (DN)/Feature Keys (self-labeled) keys dis- play beside the label. Soft Feature keys display directly below the label.

Features

The i2002 Internet Telephone supports the following features:

???Four Programmable Line (DN)/Feature Keys (self-labeled)

???Four Soft Keys (self-labeled) providing access to ten features

???Large multi-field LCD display

???Wideband-compatible speakerphone

???Headset jack with On/Off key

???Volume control bar for adjusting ringer, speaker, handset, and headset

???Six specialized fixed keys:

???Quit

???Directory

???Inbox (Message)

???Shift (reserved for future feature development)

???Services

???Expand to PC (reserved for future development)

???Call processing fixed keys:

???Hold

???Goodbye

???Handsfree

???Mute

???Automatic IP address

???Hearing-aid compatibility

7

Your i2002 Internet Telephone???s controls

Programmable Line (DN)/

SpeakerFeature Keys (self-labeled)

Message Waiting Light/

Incoming Call Indicator

Soft Keys (self-labeled)

Navigation Keys

Inbox (Message)

Shift

Directory

Services

Quit

Expand to PC

Your i2002 Internet Telephone???s controls

Use the Volume Control to adjust the volume of the Handset, Headset, Speaker, Ringer, and Handsfree features. Press the right side of the rocker bar to increase volume, the left side to decrease volume.

Use the Goodbye key to terminate an active call.

Press the Headset key to answer a call using the headset or to switch a call from the handset or Handsfree to the headset.

2498 A steady LCD light beside a Line (DN) key indicates the feature or line is active. A flashing LCD indicates the line is on hold or the feature is being programmed.

8

Your i2002 Internet Telephone???s controls

Press the Hold key to put an active call on hold. Press the Line (DN) key beside the flashing to return to the caller on hold.

Press the Speaker key to activate handsfree. The speaker LED lights to indicate when handsfree is active.

The Expand to PC key is a fixed key that is reserved for future development.

Press the Inbox (Message) key to access your voice mailbox.

Note: On the 3900 telephone series, the Messages key corresponds to the Inbox (Message) key.

The Shift key is a fixed key that is reserved for future feature development.

Press the Directory key to access directory services.

Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to a two-way conversation. The Mute key applies to Handsfree, Handset, and Headset microphones. The Mute LED flashes when the Mute option is in use.

Use the Navigation keys to scroll through menus and lists in the display area.

Press the Quit key to end an active application. Pressing the Quit key does not affect the status of the calls currently on your telephone.

9

Your i2002 Internet Telephone???s controls

Press the Services key to access the following items:

???Telephone Option:

-Volume Adjustment

-Contrast Adjustment

-Language

-Date/Time Format

-Display diagnostics

-Local Dialpad Tone

-Ring type

-OnHook Default Path

-Change Feature key Label

-Set Information

???Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

???Test Local Mode and Resume Local Mode (if Branch Office is configured)

10

i2002 Internet Telephone display

i2002 Internet Telephone display

This section summarizes the display features of the i2002 Internet Telephone. The Idle display is shown in the figure below.

The i2002 telephone has two display areas:

???The upper display area provides line and feature key status and contains single line information for items such as party and set information.

???The lower display area provides feature key labels.

Navigation Keys

553-ITG0011

11

Install your i2002 Internet Telephone

Install your i2002 Internet Telephone

Connect the i2002 telephone components

CAUTION

Damage to Equipment

Do not plug the i2002 Internet telephone into an ISDN connection. This results in severe damage to the i2002 telephone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.

1.Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone and the other end to the jack on the handset.

2.Choose one of the following connections:

a.For a telephone not sharing a LAN access with a PC, connect one end of the CAT-5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon). The other end of the CAT-5 line cable plugs into the IP network.

b.For a telephone sharing a LAN access with a PC, connect one end of the CAT-5 line cable to the LAN ethernet port located on the back of the telephone (identified with a LAN icon) and the other end to the IP network. Insert a second CAT-5 line cable into the PC ethernet port located on the back of the telephone (identified with a PC icon) and the other end into the computer's Ethernet port.

3.Contact your installation technician for the proper power option. This telephone can be powered by an AC adapter or over a LAN.

4.Thread the cord around the strain relief, retaining hook, and channel provided for a secure power connection.

5.Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position.

12

Install your i2002 Internet Telephone

i2002 Ethernet port connections

Network

Ethernet

PC

Ethernet

13

Your i2002 Telephone Option menu

Your i2002 Telephone Option menu

The i2002 Internet Telephone Services menu lists the following menus:

???The Telephone Option menu enables you or your Network Administrator to configure telephone preferences.

???The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an i2002 Internet Telephone class of service is set for Virtual Office and Branch Office.

The Telephone Option menu offers the following options:

Note: The ellipses (...) appears after an option item to indicate a sublist.

To use the Telephone Option menu:

1. Press the Services key.

2.Using the Navigation keys to move up and down through the Services Menu, highlight Telephone Option.

Telephone Option

4.Use the Navigation keys to scroll

14

Your i2002 Telephone Option menu

Adjust volume

After selecting Volume adjustment... from the Telephone Option menu, choose Ringer, Handset, or Handsfree for volume adjustment.

15

Your i2002 Telephone Option menu

16

Your i2002 Telephone Option menu

b. Press the Quit key to keep existing settings.

To adjust the Buzzer volume:

The Screen contrast option adjusts the telephone???s display contrast. After selecting

Contrast Adjustment from the Telephone Option menu:

17

Your i2002 Telephone Option menu

Select a language

The display is available in multiple languages. After selecting Language... from the

Telephone Option menu:

There are several Date/Time formats. Formats are based on the 12-hour and the 24-hour clock. After selecting Date/Time format... from the Telephone Option menu:

1.Using the Navigation keys, highlight the desired format. Sample formats appear on the upper right side of the display area.

2.Choose one of the following:

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Your i2002 Telephone Option menu

Display diagnostics

The Display diagnostics option tests the telephone???s display screen and indicator lights. After selecting Display Diagnostics from the Telephone Option menu:

1.Using the Navigation keys, scroll through the list to view display capabilities.

2.Press the Quit key to return to the

Telephone Option menu.

Local Dialpad Tone

The Local Dialpad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. After selecting Local Dialpad Tone from the Telephone Option menu:

1.Using the Navigation keys, highlight

one of the following dial pad ring tones:

a. None to disable all tones.

b. Short Click to enable a single tone for all keys.

c. DTMF to turn on a separate DTMF tone for each key.

2.Choose one of the following:

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Your i2002 Telephone Option menu

Choose Ring type

The Ring type option sets the telephone???s ring tone. After selecting Ring Type... from the Telephone Option menu:

1.Using the Navigation keys, highlight

one of the ring types.

When the set is on-hook, the OnHook Default Path option enables a Headset or a Handsfree connection. After selecting the OnHook Default Path from the

Telephone Option menu:

20

Your i2002 Telephone Option menu

Change Feature Key Label

The Change Feature Key Label option renames the label displayed next to each feature key or restores the default labels to the keys. After selecting Change Feature Key Label from the Telephone Option menu, choose one of the following:

21

Your i2002 Telephone Option menu

d. Select Yes to change the selected feature label key to the default value.

Set Information

The Set Information option displays the following set-specific information:

???IP address

???Hardware ID of the Internet Telephone

???Current firmware version

???TN programmed on set

???Node ID and IP address

???The Voice Gateway Media Card on which the Internet Telephone is registered

After selecting Set Information from the Telephone Option menu:

1. Using the Navigation keys, scroll through the list to view the Set information.

2. Press the Quit key to return to

Telephone Option.

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Call features

Call features

System administration is required for Call features. Contact your system administrator to configure these features and codes on your telephone.

The Call features and Flexible Feature Codes (FFC) described in the following sections must be assigned to your telephone and supported by system software.

To access a feature, press a Feature key or enter a Flexible Feature Code.

Note: Whenever ???Lift the handset??? appears in this guide, you can also press the

Headset or Handsfree button.

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Make a call

Make a call

This section describes features associated with making a call. There are several ways to make a call from an i2002 telephone.

Make a call while on-hook

1.Lift the Handset.

2.Dial the number.

24

Make a call

Use Handsfree calling

Use Handsfree calling to operate a built-in microphone and speaker instead of the handset. While on an active call, you can switch between Handset and Handsfree mode.

To answer a call in Handsfree mode:

Press the Handsfree key.

To discontinue a Handsfree call:

2.Replace the Handset.

3.Press the Goodbye key to end the call.

25

Make a call

To use a Headset:

1.Connect the Headset to the headset jack or the handset jack depending on the headset type and telephone.

2.Press the Headset key.

Note: Amplified and unamplified headsets are compatible with the i2002 Internet Telephone.

3.Adjust your Headset volume by using

Volume adjustment... in the Telephone Option menu.

To switch from Handsfree to Headset:

1.Connect the Headset and put the headset on.

2. Press the Headset key.

Use the Corporate Directory

Use the Directory feature to view, select, and dial Corporate Directory numbers.

1.Press the Directory key to access the Directory.

26

Make a call

To search for a specific number:

27

Make a call

Use Predial

Use the Predial feature to enter, preview, and edit numbers before dialing.

To use Predial:

1. Without selecting a Line key, dial the number.

1. Without selecting a Line key, dial the number.

2.Using the Navigation keys to highlight

the numbers, re-enter new numbers.

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Make a call

Use Auto Dial

Use the Auto Dial feature to display, store, and automatically dial telephone numbers.

29

Make a call

Activate Ring Again

Use the Ring Again feature if a busy tone sounds or when there is no answer after placing a call. Ring Again activates an audible tone notification that you receive when the person you tried calling is available or has used their telephone. Ring Again also automatically redials the number.

To use Ring Again:

1. Dial a number and receive a busy tone or no answer.

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Make a call

Redial last number called

Use the Last Number Redial feature to automatically redial the last dialed number.

To use Last Number Redial:

Choose one of the following

1. To redial using the Handset:

Use Speed Call

By entering a one, two, or three digit code (0???999), use the Speed Call feature to store, edit, and automatically dial frequently called telephone numbers.

To store a Speed Call number:

2. At the prompt:

a. Enter a one-, two-, or three-digit code (0-999), and telephone number (internal, external, or long-distance number).

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Make a call

To make a Speed Call:

1. Lift the Handset.

3. Dial the Speed Call code to automatically dial the number.

Make a System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override all restrictions on a call.

To make a System Speed Call:

1.Lift the Handset.

Use Hot Line

Use the Hot Line feature to automatically dial a specific number. Other features, such as Call Redirection, can be added to Hot Line. Call Redirection redirects a Hot Line call to be answered only by a person.

32

Make a call

Make an Intercom call

Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member.

To make an Intercom call:

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Answer a call

Answer a call

Each incoming call causes the telephone to ring and the LCD indicator to flash.

To answer a call:

1. Choose one of the following:

a. Lift the Handset.

or

b. Press the Handfree button located on the left side of the handset.

Note: The Handsfree feature may not be available on your telephone.

or

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While on an active call

While on an active call

This section describes features available during an active call.

Place a call on hold

Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

Transfer a call

Use the Transfer feature to redirect a call to the appropriate person.

To use the Transfer feature to direct a call to a third party:

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While on an active call

Use Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.

To use Timed Reminder Recall:

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While on an active call

Use Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant.

To contact the attendant while on a call:

Use the Call Park feature to hold temporarily (parked) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. A System Park Extension can be set to automatically park most calls.

To park a call on the System Park DN or your own DN:

37

While on an active call

38

While on an active call

Record a Calling Party Number

Use the Calling Party Number feature to record a caller???s number or charge a call to an account number for accounting purposes during an established call.

To record a caller???s number for accounting purposes:

Display incoming calls

Use the Display feature to display a second incoming caller???s number and name (if available) during an active call, without interfering with the call in progress.

To view the information on an incoming call while on a call in progress:

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While on an active call

Trace a Malicious call

Use the Malicious Call Trace feature to trace nuisance calls within your system.

To use Call Trace while on a call:

To use Call Trace without a Call Trace key:

40

Incoming calls

Incoming calls

This section describes features that are used with incoming calls.

Activate Automatic Answerback

When the Automatic Answerback feature is active, your set automatically answers in handsfree mode after one ring; however, calls are not forwarded to the voice message service.

Activate Call Pickup

Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group.

To answer a call in your own

Call Pickup group:

41

Incoming calls

3. Dial the pickup group number of the ringing telephone.

To answer a call at a specific extension in any pickup group:

If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.

Use Call Waiting

Use the Call Waiting feature to alert you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call.

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Incoming calls

1.Press the Goodbye key to end the

incoming call.

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While you are away from your desk

While you are away from your desk

This section describes features that are used when you are away from your desk.

Use Call Forward

Use the Call Forward feature to direct incoming calls to ring at another Line (DN). If the telephone is in the process of ringing, that call cannot be forwarded.

To forward your calls or change the forward number:

To reinstate Call Forward to the same number:

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While you are away from your desk

Use Internal Call Forward

Use the Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded.

Use Remote Call Forward

Use the Remote Call Forward feature to forward calls (from any telephone other than your own) to any telephone.

To activate Remote Call Forward:

1. Lift the Handset.

2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone.

3. Dial the Remote Call Forward Activate FFC to activate the feature.

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While you are away from your desk

46

While you are away from your desk

Secure your telephone

Use the Electronic Lock feature to prevent others from making calls from your telephone. The lock consists of a password that you can change.

To lock your telephone:

1. Lift the Handset.

2. Dial the Electronic Lock Activate

FFC.

3. Dial your Station Control Password.

4.Choose one of the following:

a.If dialing locally, press the

Goodbye key.

b. If dialing FFC remotely, dial your DN.

To unlock your telephone:

1. Lift the Handset.

2. Dial the Electronic Lock Deactivate

FFC.

3. Dial your Station Control Password.

4.Choose one of the following:

a. If dialing locally, press the

Goodbye key.

b. If dialing FFC remotely, dial your DN.

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While you are away from your desk

To change your password (must be done from your telephone):

1. Lift the Handset.

2. Dial the Station Control Password

Change FFC.

3. Dial the current password for your telephone.

4. Dial the new password.

5. Dial the new password again.

6. Press the Goodbye key.

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Talk with more than one person

Talk with more than one person

This section describes features that enable conversations between more than two people.

Use the Call Join feature

Use the Call Join feature to connect a call to a current active call. This creates a conference between the two callers and yourself.

To connect a call on hold (on a different line) to your current call:

Set up a Conference call

Use a Conference call for three (or six, depending on your telephone???s configuration) people, including yourself.

To set up a conference call:

49

Talk with more than one person

If the person you attempt to add to the conference is unavailable:

call.

Use the Conferee selectable display and disconnect feature

Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call.

To disconnect a conferee:

50

Talk with more than one person

The LCD indicator turns off.

b. For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the

Goodbye key.

Use Group Call

Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer.

a.If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension.

51

Talk with more than one person

b. If you are on a call on another line on your telephone when a group call is made, you receive a long tone through the handset or speaker.

c. If you are already on a conference call or another group call, you do not receive notification of a group call.

To end a Group Call:

Press the Goodbye key.

Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.

52

Work without interruption

Work without interruption

This section describes features that provide uninterrupted work time.

Activate Make Set Busy

Use the Make Set Busy feature to make your telephone appear busy to all callers.

To activate Make Set Busy:

53

Additional call features

Additional call features

Auto Dial Transfer feature

Use the Auto Dial Transfer feature to transmit digits through your Auto Dial key to the central office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a CO that offers Centrex or exchange line-type features.

To use Auto Dial Transfer when picking up an incoming trunk call:

Use the Buzz signal

Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz.

To buzz the telephone linked to your telephone:

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Additional call features

Use Call Page Connect to make an announcement

Use the Call Page Connect feature to make an announcement over a paging system.

Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must re-access the page trunk.

To connect to Call Page:

1. Lift the Handset.

2. Dial the Page Trunk Access Code to complete the connection to the page system.

3.Make your announcement.

To disconnect Call Page:

4. Press the Goodbye key.

Use Centrex/Exchange Switchhook Flash

Use the Centrex/Exchange Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three-Way Calling.

55

Additional call features

Charge a call or Charge a Forced call

Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls.

To charge a local or long-distance call to an account before you dial:

56

Additional call features

57

Additional call features

Use Enhanced Override feature

Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party.

To use Enhanced Override:

You receive a busy signal after dialing a telephone number.

Press the Goodbye key.

Use Forced Camp-on feature

Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. Forced Camp-on in conjunction with Priority Override is referred to as Enhanced Override.

To use Forced Camp-on:

Camp-on.

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Additional call features

Note: The person you called receives a tone, and you receive a ring/ringback signal or a busy/engaged signal, depending on the options chosen. You are now camped-on to the number you dialed.

2.When the person you called finishes their call, your telephone automatically dials the number. Your and their telephones ring.

To answer a call camped-on to your extension:

When the telephone rings, lift the

Handset.

Note: You can program your telephone for either Camp-on or Call Waiting, but not both.

Override a busy signal

Use the Override feature to override a busy signal and interrupt another call.

To override a busy/engaged signal:

1. Dial a telephone number and receive a busy signal.

The people in the targeted call receive a tone for approximately one second. After Override joins you to their call, a short tone repeats every sixteen seconds.

To end the connection:

Press the Goodbye key.

59

Additional call features

Use Privacy Release

Use the Privacy Release feature to enable one or more people who share your DN to join a call.

To use Privacy Goodbye in an established state:

Use Radio Page

Use an on-site Radio Page system feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any telephone.

To use Automatic Preselection (Meet -me page):

1. Lift the Handset.

2. Dial the Radio Paging Access FFC. The paging tone sounds (two beeps followed by a dial tone).

3. Dial the number of the party you want to page. After dialing, the ringback tone sounds.

Note: The paged person can use any telephone to enter a Radio Paging Answer FFC, plus their own DN number.

4.If your call goes unanswered for a preset time period and a 15-second high pitched tone sounds followed by silence, press the Goodbye key or replace the

Handset.

60

Additional call features

1.Lift the Handset.

2.Dial the Radio Page Answer FFC. The paging tone sounds.

3.Dial your own DN to connect to the paging caller. If the caller has hung up, a steady high pitched (Number Unavailable) tone sounds.

61

Additional call features

Use Voice Call

Use the Voice Call feature to page another person or make an announcement through someone else???s telephone speaker.

To make a voice call:

To respond to a voice call:

Your telephone rings once and the caller's voice transmits through your speaker. Lift the Handset.

62

Additional features

Additional features

Virtual Office

When you are away from your office telephone, use the Virtual Office feature to transfer calls and all of it???s features to a remote telephone.

When designated as the office telephone, the i2002 can be activated for Virtual Office by an i2004, i2050, or an i2002 Internet Telephone. A Virtual Office login from an i2002 Internet Telephone to an i2004 or i2050 might be blocked in certain situations. Consult your local network administrator.

Virtual Office Login

6. Enter the home Station Control Password (SCPW).

7.If the User ID is not found locally the message ???Locating Remote Server??? displays.

Note: After three failed login attempts, you must wait one hour before attempting to login again.

63

Additional features

Virtual Office on your

Remote Telephone

A successful login transfers all the features, time, date, and tones to your remote telephone from your office telephone.

Logged on to i2002

Figure 3: Logged on using an i2050

64

Additional features

Virtual Office on your

Office Telephone

65

Additional features

Troubleshoot Virtual Office

When using Virtual Office you may encounter error messages displayed on your screen. The following table lists error messages and actions to correct the causes.

Table 1: Troubleshoot Virtual Office (Part 1 of 3)

66

67

Additional features

Table 1: Troubleshoot Virtual Office (Part 3 of 3)

Succession Branch Office

The Branch Office telephone can operate in the Normal or the Local mode.

Normal Mode

The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode. After testing, you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes.

Local Mode

If the WAN connection goes down the telephone loses communication with the Main Office TPS. It then registers with the Branch Office and receives telephone services from the Branch Office. When in Local Mode, the telephone displays ???LOCAL MODE???.

Test Local Mode

Use Test Local Mode to check local mode functionality (make and receive telephone calls). This is useful when provisioning has changed for an Internet Telephone on a Branch Office Controller.

1. Press the Services key to access the Services menu.

Select

3.Press the Select key (the telephone resets and registers to the Branch Office).

68

Additional features

Resume Normal Mode

Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality.

Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes.

Troubleshoot Branch Office

When using Branch Office you may encounter error messages displayed on your screen. The following table lists error messages and actions to correct the causes.

Table 2: Troubleshoot Branch Office

69

Hospitality features

Hospitality features

The hospitality features in this section are intended for hotel operations.

Set Automatic Wake-Up

Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the Meridian 1, Succession 1000, or Succession 1000M to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.

To enter the time for an

Automatic Wake-Up call:

1. Lift the Handset.

2. Dial the Automatic Wake-Up Request

FFC.

3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). A tone sounds to confirm your entered time.

Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is 2145.

4. Press the Goodbye key.

To Quit an Automatic Wake-Up call:

1. Lift the Handset.

2. Dial the Automatic Wake-Up Quit

FFC.

3. Press the Goodbye key.

70

Hospitality features

To verify the time for the

Automatic Wake-Up call:

1. Lift the Handset.

2. Dial the Automatic Wake-Up Verify

FFC.

3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds.

Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is 2145.

4. Press the Goodbye key.

Activate Message Registration

Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls.

71

Hospitality features

Use Maid Identification

Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room.

72

Display Room Status

Use the Room Status feature to print the status of a room using the Display Module.

To read the status of a room:

73

Hospitality features

To change the status of a room:

2. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code.

a. The second digit indicates the occupancy status:

0 = Room vacant

1 = Room occupied

b. The second digit indicates the cleaning status of the room:

1 = Cleaning requested

2 = Cleaning in progress

3 = Room cleaned

4 = Room passed inspection

5 = Room failed inspection

6 = Cleaning skipped

7 = Not for sale

3. Dial the status code for the room. A three-digit code appears. The first digit indicates the occupancy status, the second is the old cleaning status, and the third is the new status.

74

Flexible Feature Codes (FFCs)

Flexible Feature Codes (FFCs)

Use this table to keep track of the FFCs assigned by your system administrator.

75

Terms you should know

Terms you should know

Attendant

A telephone operator in your organization.

Auto Dial

A telephone number programmed on the AutoDial key for one touch dialing.

Call party information

The display showing Call Party Name Display (CPND) information including the telephone number and name of the incoming call. The system must have CPND enabled.

Date/time display

The current date and time when the telephone is in an idle state.

Directory key

Enables access to the Corporate Directory.

Directory Number (DN)

A number consisting of one to seven digits for a telephone. Also known as an extension number.

Expand to PC

A Fixed key on the i2002 telephone that is reserved for future feature development. An audible non-working tone is generated along with a display message Service not available if this key is pressed.

Fastbusy

A signal given when all outgoing lines are busy.

Feature display

An area that shows status information about the feature in use. It also displays the name and status of the active session.

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Terms you should know

FFCs

See Flexible Feature Codes.

Fixed key

The hard labeled keys on your telephone.

Flexible Feature Codes (FFCs)

Specialized codes entered using the dial pad that enable features, for example Automatic Wake-Up call.

Handsfree

A method of conversing with the party on the other end of the line without lifting your handset.

Inbox (Message)

A Fixed key on the i2002 telephone that connects to your voice messaging system when the key is pressed.

Indicator

An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.

Information display

Any display of call activity, lists, prompts, and status of calls. On the i2002 telephone this information area is a one-line by twenty-four characters. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.

Information line

A one-line by twenty-four character area which displays date and time or application information.

Interrupted dial tone

A broken or pulsed dial tone, heard when you access some of the features on your telephone.

Meridian 1

An office communications system.

77

Terms you should know

More...

An option allowing access to the multiple layers of the Soft keys. These keys are the four keys located directly below the display area.

Off-hook

Any line that is selected to either make a call or receive an incoming call. The term off-hook is applied, regardless of whether the end-user actually lifts up the handset, or presses a line key, or is automatically answered at the set, or a line is automatically selected for an outgoing call.

Paging tone

A special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.

Primary Directory Number

The main extension number on your telephone. It is referred to by the Primary Directory Number (PDN) key.

Private Line

A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.

Programmable Line (DN)

/Feature Keys (self-labeled)

The four keys located at the sides of the upper area of the display.

Quit key

A Fixed key on the i2002 telephone that is used to exit applications.

Ringback/ring tone

A sound indicating that a call you have made is ringing at its destination.

78

Terms you should know

Secondary Directory Number

A second incoming/outgoing line for your telephone.

Shared Directory Number

A DN (extension) that is shared by two or more persons.

Soft Keys (self-labeled)

A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. The layers are accessed through the More... key. These keys are also used to configure parameters in the Telephone Option menu.

Special dial tone

The three consecutive tones followed by dial tone that you hear when accessing telephone features.

Status Messages

A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring Again active, Ringer is OFF, and Line x Unavailable.

System or Switch

A Meridian 1, Succession 1000, or Succession 1000M; your office communication system.

Switchhook

A button that the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call.

User Interface

In this User Guide, User Interface refers to the screen displays that interact with the end-user as a result of an action or event.

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Index

80

81

Index

Succession 1000M 79 Succession Branch Office 68 Switchhook 79

System or Switch 79 System Speed Call 32

T

Telephone Option 10 Timed Reminder Recall 36 Transfer a call 35

U

User Interface 79

V

Virtual Office 10, 63 Voice Call 62

Volume adjustment 10, 15 Volume Control 8

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