Nortel_Networks_Cordless_Telephone_BCM

Telephone button icons

Use this guide as a quick reference for accessing the features of your telephone. More application-specific feature information is available in the following documents:

???CallPilot Telephone Administration Guide for Voicemail features

???Contact Center Telephone Administration Guide for Call Center features

???System-wide Call Appearance (SWCA) Feature Card for SWCA features

???Hospitality Feature Card for Hospitality features

???Meet-Me Conferencing User Guide for full instructions on using the Meet-Me

Conferencing feature

Your system administrator can inform you if any of these features are not available on your telephone.

To access the features of your telephone, you will need to use the Feature button. Some models of phone include a Feature button, while other models use a different label. On digital phones, the Feature button is labelled as the Services key or by a small globe icon. Other telephone models have different icons, or they show the word Feature above a display key. Refer to the user guide for the specific telephone model for more information.

This book uses FEATURE to indicate pressing the Feature key is required before entering a feature code. The table below shows which buttons to use on the different types of Nortel telephones. Refer to each user card for specific details about each type of telephone.

Telephones with line buttons:

Press the active line button or Intercom key, and lift handset.

Telephones with no buttons: Lift handset.

When using a headset on a T7316E phone or on an IP phone, press the Answer call Headset button to answer a call. On models that do not have a Headset

button, connect the headset and answer a call by taking the phone off- hook.

To answer a call using the handsfree feature, press the Handsfree key to transfer a call from the handset/headset to the telephone speaker.

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Telephones with displays have softkeys located directly under the display. Soft Keys The softkey labels are be shown in the telephone display. The Softkey

labels and functions change depending on the telephone model and, the operation being performed.

Symbols used in this guide:

This guide uses the following labels to indicate each type of configuration button:

???FEATURE indicates pressing the Feature key

???HOLD indicates pressing the Hold key (or equivalent)

???RLS indicates pressing the Release key (or equivalent)

The following symbols are used to indicate different types of phones. Within the text, the symbols indicate features that are not supported, or that require different actions than the standard digital phones:

* indicates 7000 and 7100 Digital phones and the IP Phones

Note: If your telephone does not have access to all the features listed in this guide, then either your telephone does not support the feature, or the feature has not been enabled on your telephone. Your system administrator can provide details.

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Telephone features

To remove yourself from a conference permanently (unsupervised conference):

Press FEATURE 70.

The other two callers remain connected. (Some external lines may not support this feature.)

To put a conference on hold:

Press HOLD. The other callers can still talk to each other.

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Telephone features

Contrast adjustment

To split a conference:

Press the line or intercom button of one caller to consult privately while the other caller is on hold.

Note: This feature is not available for multi-party conference calls.

To re-establish the conference: Press FEATURE 3.

To disconnect one party:

1.Press the line or intercom button for the caller you want to disconnect.

2.Press RLS.

3.Press the line or intercom button to resume your conversation with the other caller.

To independently hold two calls:

1.Press the line or intercom button of the first caller.

2.Press HOLD. The second caller is automatically put on hold. Note: This feature is not available for multi-party conference calls.

To re-establish the conference:

1.Retrieve one call from hold.

2.Press FEATURE 3.

3.Retrieve the second call from hold.

To send Hookswitch or DTMF during a conference call:

Either system telephone engaged in a three-way conference call over a Network CLID or DS trunk can issue a hookswitch or DTMF dialing request without leaving the conference, if the feature is enabled.

Note: This feature is not available for IP Phones 20xx.

???To hear DTMF tones on these telephones during dial, activate Long Tones (FEATURE 808).

???To conference in another party through the trunk, use Link (FEATURE 71)

FEATURE *7 plus a number from 1 to 9 to adjust the display contrast. Press HOLD to set your choice.

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Telephone features

Dialing modes FEATURE *82

Use the following steps to choose one of three modes of dialing listed:

1.Press FEATURE *82.

2.Press # to select the mode.

3.Press HOLD to store the mode.

Standard Dial: Select a line, then dial the number. (Standard Dial is always available, even when another dialing mode is selected.) Automatic Dial: Dial the number without choosing a line button first. Your prime line is selected automatically for the call.

Pre-Dial: Dial the number, then press a line button to place the call. Edit the number by pressing the volume bar before placing the call.

To retrieve a held call, press the line button for the held call.

Variances

* (Press HOLD to toggle between two calls.)

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Telephone features

Set your telephone to automatically put a call on Hold when you pick up a second call, or prevent your telephone from doing so. Default is Yes (feature is on).

Note: Telephones that have SWCA buttons must have this feature active (set to Yes).

Language choice

FEATURE *501: Select Primary Language for the telephone display.

FEATURE *502: Select Alternate Language for the telephone display.

FEATURE *503: Select Alternate Language 2 for the telephone display.

FEATURE *504: Select Alternate Language 3 for the telephone display.

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Telephone features

Meet-Me

Conferencing

FEATURE 930

Dial into a conference call at a specified phone number and specified time.

To access the conference call as the chairperson:

1.Press FEATURE 930.

2.Follow the prompts.

3.Enter your PIN and press #.

4.Choose one of the following options:

Press 1 to enter the conference.

Press 2 to set a passcode for participants.

Press 3 to change the conference settings.

To set a passcode for the conference:

1.Enter a passcode for participants to use and press #. The passcode must be between 2 and 8 digits in length.

2.Enter the passcode again to verify it, and press #.

3.Choose one of the following options:

Press 1 to enter the conference.

Press 3 to change the conference settings.

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Telephone features

To configure conference settings:

1.To change conference settings, press 2.

2.To permit QuickStart, press 1. Otherwise, press #.

If you press 1, future conferences will start when the participants arrive.

If you press #, future conferences will start when the chairperson arrives.

Note: When you enable the QuickStart feature on a Meet Me Conferencing bridge that external conference participants can access by using a 1-800 number, there is a risk that your company can incur unauthorized toll charges. To avoid this type of fraud, do not enable the QuickStart feature on a conference bridge that can be accessed with a 1-800 number.

3. Configure how the conference will end:

To allow the conference to continue after you disconnect, press 1.

To terminate the conference when you disconnect, press

To access the conference call as a participant:

1.Press FEATURE 930.

2.If prompted, say your name.

3.If prompted, enter the passcode.

For more information about using the Meet-Me Conferencing feature, see the Meet-Me Conferencing User Guide.

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Telephone features

Variances

* (cannot receive pages)

Internal page

FEATURE 61 and zone (0 to 6)

Make a page announcement to all, or to a specific group of telephones, through the telephone speakers. Zone 0 pages all zones.

External page

FEATURE 62

Make a page announcement through an external loudspeaker system.

Internal and external page

FEATURE 63 and zone (0 to 6)

Make a page announcement through both your telephone speakers and an external loudspeaker system. Zone 0 pages all zones.

Incoming page during active call:

The system can be set to either:

???Put an active call on hold, and broadcast the incoming page.

???Broadcast of an incoming page is muted for the duration of an active call; broadcasting any remaining portion of the page after the call is

terminated.

This feature is set by your system administrator.

Note: Business Series Terminals: a call on mute when a page is broadcast does not remain muted when it is released from hold after the page.

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Telephone features

personal (71 to 94). System speed dial codes can be used from any display telephone in the system. System speed dial codes are assigned by your System Administrator.

Personal speed dial codes are used exclusively at your telephone.

To make a call using a speed dial code:

1.Press FEATURE 0.

2.Enter the two- or three-digit code for the number.

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Telephone features

Send a call to another telephone within your system, or to an external telephone. You cannot transfer a call on an external line to an external telephone, depending on the capabilities of the lines.

Make or answer a call.

1.Press FEATURE 70.

2.Call the person to whom you want to transfer the call.

3.Stay on the line if you wish to speak privately to the person before completing the transfer.

4.Press RLS to complete the transfer.

If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.

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IP telephone features

Use the following procedure to access features on the IP Phones 1110, 1120E and1140E, 20xx IP Phones, or the 1210, 1220, and 1230 IP phones.

Activate a display menu of feature options.

1.Press Page+ (move forward) and Page- (move back) to scroll through the list. You also can use the up and down navigation keys on the telephone.

2.When the feature you want is highlighted, press Select.

From this point, the feature works in the same manner as it does when invoked from the keypad, or through the memory buttons.

Note: The available features on this menu are configured by your system administrator.

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IP telephone features

Note: The headset mode is not transferred during Hot Desking.

Note: When Hot Desking between different versions of IP phone sets, the functions available are those of the less capable set. For example, if an IP Phone 2001 is hot desked to an IP Phone 2002, the speaker button LED does not function because the button does not exist on the IP Phone 2001.

Setting up Hot Desking

1.Ensure both telephones are on-hook.

2.On your telephone (xxx), enter Hot Desking.

3.Press Admin.

The first time you do this, the display reads Creating password. The next time you enter Hot Desking, the display reads

Enter Hot Desking PW.

4.Use the dialpad to enter a password. Note: Use the Back key to erase entries.

5.Press OK.

The first time you do this, the display reads Confirm password. Continue with step 5. The next time you enter Hot Desking, the display reads either

Disallow Hot Desking or Allow Hot Desking; skip to step 7.

6.Use the dial pad to enter the same password you entered in step 3.

7.Press OK to save the password. The display reads Disallow Hot Desking.

8.If you want to allow or disallow Hot Desking, press CHANGE to select the function you require.

9.Press Quit to exit.

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IP telephone features

Hot Desking - activating

To activate Hot Desking:

On the telephone to which you are diverting your calls (yyy).

1.Enter Hot Desking.

2.Press Divert.

3.At the DN prompt, enter the DN of your telephone (xxx).

4. Press OK. The display reads Enter < > PW.

5.Enter the password for your telephone (xxx).

6.Press OK.

Hot Desking - De-activating Hot Desking

On the active telephone (yyy):

1.Enter the Hot Desking feature. The display reads: Cancel Hot Desking?

2.Press Yes to cancel Hot Desking. The telephone displays of both sets return to normal.

To cancel Hot Desking on the diverted telephone (xxx), press CANCEL.

Automatic cancellation occurs if the telephone re-boots, is unplugged, or is hot-desked by a third telephone.

Hot Desking - If you forget your Hot Desking password, ask your system administrator to reset reset the password for your telephone. This allows you to access Hot password Desking on your telephone and enter a new password.

Time zone - Use this feature to reset the time on an IP telephone that is located in a adjust different time zone from the system on which it is registered.

FEATURE *510.

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