Nortel_Networks_Cordless_Telephone

Trademark Information

Polycom??, the Polycom logo design, SoundPoint?? IP, SoundStation??, SoundStation VTX 1000??, ViaVideo??, ViewStation??, and Vortex?? are registered trademarks of Polycom, Inc. Conference Composer???, Global Management System???, ImageShare???, Instructor RP???, iPower???, MGC???, PathNavigator???, People+Content???, PowerCam???, Pro-Motion???, QSX???, ReadiManager???, Siren???, StereoSurround???, V2IU???, Visual Concert???, VS4000???, VSX???, and the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

Portions of the software contained in this product are:

Copyright ?? 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper Copyright ?? 1998 by the Massachusetts Institute of Technology

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the ???Software???), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED ???AS IS???, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,

INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE

LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR

OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER

DEALINGS IN THE SOFTWARE.

Polycom Inc. 4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.

This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 330/320 SIP phone. As well, read the Parts List and Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 330/320 SIP phone. This information can also be found at http://www.polycom.com/support/voip/.

Changes to this Guide

Major updates have occurred to the following sections since the previous edition:

???Assigning Speed Dial Indexes on page 3-15

???Restarting Your Phone on page 4-8

iii

Getting Started with Your SoundPoint IP 330/320 Phone

This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 330/320 phone.

The SoundPoint IP 330/320 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 330/320 supports advanced functionality, including multiple call and flexible line appearances, presence, custom ring tones, local conferencing, and Polycom???s superb voice quality.

This chapter contains:

???Parts List

???Assembling Your SoundPoint IP 330/320 Phone

???Features of Your SoundPoint IP 330/320 Phone

???Before You Use Your SoundPoint IP 330/320 Phone

To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 1-1. To read about the phone???s basic features, refer to Using the Basic Features of Your SoundPoint IP 330/320 Phone on page 3-1. To read about the phone???s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

1 - 1

Getting Started with Your SoundPoint IP 330/320 Phone

???Phone Base

???Network / Power Cable

???Quick Start Guide and registration card

Ensure that you have received each item. If you are missing any items, contact your system administrator.

Assembling Your SoundPoint IP 330/320 Phone

This section describes how to assemble your SoundPoint IP 330/320 phone.

Topics include:

???Connect network and power source

???Connect handset and headset (optional)

???Attach phone base

If your phone is already assembled, go to Features of Your SoundPoint IP 330/320 Phone on page 1-9.

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User Guide SoundPoint IP 330/320

Connecting Network and Power Source

Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator.

Power over Ethernet

Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

To connect using a PoE source:

???Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch.

IEEE802.3af compliant PoE

Hub/Switch/Midspan Unit

If you want to use the optional PC connection on the SoundPoint IP 330, a separate ferrite clamp (not included) is required. Contact your system administrator.

Connecting the Handset and Optional Headset

To connect the handset and optional headset:

1.Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone.

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User Guide SoundPoint IP 330/320

2.On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 450 angle) is facing up.

3.Using wall anchors (not included), fasten the base stand with the mounting tab facing up.

4.Align the base stand tabs with their corresponding insertion points on the phone, and then snap the phone into place (as shown).

Registering the Phone

Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use.

If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it. For detailed information on how to

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Getting Started with Your SoundPoint IP 330/320 Phone

register your phone after you install it, see Quick Tip 44011: Registering Standalone SoundPoint IP and SoundStation IP Phones available at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html

Features of Your SoundPoint IP 330/320 Phone

The features of the SoundPoint IP 330/320 phone are:

1.Message Waiting Indicator???This will alert you to voice and text (instant) messages.

2.Line Icons???Use these keys to activate up to lines that can be assigned to your phone. The associated icons represent:

???Registered line

???Registered shared line

???Unregistered line

???VoiceMail/Messages

???Speed-Dial

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User Guide SoundPoint IP 330/320

??? Ringing

??? Call in progress/Conference

???Call Forward

???Do Not Disturb

??? Presence/BLF

3.Soft Keys???The screen will display labels for these keys, to identify their context-sensitive functions.

4.Line Indicators???Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The LED???s indicate the following:

???Solid green???An active call is in progress.

???Fast flashing green???There is an Incoming (ringing) call.

???Flashing green???The call is held by the other party.

???Flashing red???The call is on hold.

???Solid red???The line is busy remotely (shared lines).

5.Line Keys and ???Activate up to two lines that can be assigned to your phone.

6.Hold ???Holds an active call or resumes a held call.

7.Headset ???Allows you to place and receive calls through an optionally connected headset.

8.Speakerphone ???Allows for hands-free communication during calls.

9.Hands-free Microphone???Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results.

10.Volume Keys ???Adjusts the volume of the handset, headset, speaker, and ringer.

11.Microphone Mute ???Mutes local audio during calls.

12.Dial Pad???Provides the 10 digits, alphabetic characters, and special characters available in context-sensitive applications.

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Getting Started with Your SoundPoint IP 330/320 Phone

13.Feature Keys???Access important features using these keys.

??????Dials phone numbers or allows you to view the placed call list.

??????Accesses local (your phone) and call server features.

14.Display Control Keys???Use , , , and (arrow keys) to scroll through the displayed information.

Use (the Select key) to select a field of displayed data or enter edit mode for some settings.

15.Speaker???For ringer and hands-free audio output.

16.Hookswitch

17.Graphic Display???Shows information about calls, messages, soft keys, time, date, and other relevant data.

???Important messages appear on the idle display through an animated scrolling list, which has precedence over the idle display. The following figures show a phone with four messages. The messages continuously scroll over the screen.

Before You Use Your SoundPoint IP 330/320 Phone

To navigate through menus and to enter data, these are useful tips:

???Press to enter the basic settings menu or exit from any menu.

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User Guide SoundPoint IP 330/320

used when lists appear on more than one page. However, these shortcuts do not work in the Contact Directory.

???Use the dial pad keys to navigate through and make selections in numbered menu lists.

???The navigation guide icon in the top left-hand corner of the graphic display shows which arrow keys can be used at a particular sublevel.

For example, the following figure shows that , , , and can be used at this point.

???To enter text using the dial pad, press the number keys one or more times.

For example, for ???A??? press ???2??? and for ???C??? press ???222???. The text that can be entered by a key is shown beneath the entry line. This is true for all languages that can be displayed by the phone. When in text entry mode, the title will show whether keys will generate numbers (1) or characters (a or A).

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Getting Started with Your SoundPoint IP 330/320 Phone

The type of text entry available is displayed in the title line.

Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and appear when you press *, 1, or 0.

???Press and hold (for one second) from the idle display:

??? to point to the contact in the directory system where you can scroll through the individual fields.

??? to the Placed Calls list when the phone is idle.

Pressing again will call the currently highlighted number.

Pressing while in the dialing editor will dial the current number.

???Press and hold the Backspace soft key to delete an entire field.

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Customizing Your SoundPoint IP

330/320 Phone

You can customize your SoundPoint IP 330/320 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone???s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

This chapter provides basic operating instructions for customizing your SoundPoint IP 330/320 phone. This chapter contains instructions on:

???Configuring Basic Settings

???Managing Call Lists

???Managing Contacts

???Managing Incoming Calls

Some customizations of your SoundPoint IP 330/320 phone are performed by your system administrator. These include:

???Supporting Multiple Lines

???Supporting Multiple Line Keys Per Line

???Supporting Shared Lines

To read about the phone???s basic features, refer to Using the Basic Features of Your SoundPoint IP 330/320 Phone on page 3-1. To read about the phone???s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

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User Guide SoundPoint IP 330/320

Configuring Basic Settings

Basic. You can configure the following basic settings:

???The appearance of the time and date

???Display contrast

???Headset Memory Mode

???Headset hookswitch selection

???Ring type

???Language support (localization)

???Directory search

Appearance of Time and Date

The time and date appears on the graphic display of the SoundPoint

IP 330/320 SIP phone. If the phone cannot obtain a time and date from a configured SNTP server, the display will flash. Contact your system administrator if either the time or date is incorrect.

You have control over the format of the time and date display and can turn the display of time and date off. The default time and date format appears in the following figure.

To configure the time and date:

1.Press .

2.Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.

3.Scroll through the options under each of these selections using the and .

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Customizing Your SoundPoint IP 330/320 Phone

4.Press to confirm your choice.

For example, the following figure shows Clock Time.

5.Press or repeatedly to return to the idle display.

Display Contrast

To adjust the contrast:

1.Press .

2.Press the Up or Down soft keys to increase or decrease the display contrast.

3.Press the Save soft key to accept changes or to cancel changes.

4.Press or repeatedly to return to the idle display.

Headset Memory Mode

This feature is especially useful for permanent or full-time headset users.

To permanently enable the Headset Memory Mode:

1.Press .

2.Use the or to select Enabled.

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User Guide SoundPoint IP 330/320

3.Press to confirm your choice.

4.Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

To activate Headset Memory Mode:

>> Press twice.

All calls will now go to your headset, unless you switch to handset or speakerphone modes.

Headset Hookswitch

This feature enables electronic hookswitch support.

For information on supported headsets to provide electronic hookswitch features of placing, answering, and ending calls, go to www.polycom.com/support/voice and enter the string ???Headset Compatibility List??? in the Knowledge Base text box.

To select a headset that supports electronic hookswitch:

1.Press .

2.Use the or to select your headset and press the Select soft key.

3.Press or the Exit soft key repeatedly to return to the idle.

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User Guide SoundPoint IP 330/320

2.Scroll through the list of available languages.

3.Press to confirm your choice.

Text that appears on the graphic display will change to the language of your choice.

4.Press or repeatedly to return to the idle display.

Directory Search

You can configure how the search of the local contact directory is performed.

The local contact directory can be searched by first name or last name.

To change the directory search parameter:

1.Press .

2.Using and , select the directory search parameter. Last name is the default directory search parameter.

3.Press to select your choice.

4.Press the Yes or Cancel soft keys to accept or cancel changes.

The phone will restart to set the new directory search mode if you pressed the Yes soft key.

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Customizing Your SoundPoint IP 330/320 Phone

Managing Call Lists

A list of up to four current calls is maintained. You can scroll through this list

active, alerting, then held. Calls with the same priorities are ordered oldest first. If there are no current calls, this list is empty.

Local lists of incoming???both missed and received calls???and outgoing (also known as placed) calls is maintained by the phone (up to 99 for each list). The initial view of both lists shows the list title and the first two calls in the list, where the first call is displayed in reverse video to indicate that it is currently

Press the Callers soft key to view the Received Calls list (shown in the following figure).

figure).

To manage the listed calls:

???To return the call:

???Press to return the call.

???To return to the previous menu:

???Press .

???To store the contact to the local contact directory:

???Press to select the entry, then press the Save soft key.

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User Guide SoundPoint IP 330/320

Managing Contacts

You can enter 99 contacts in your phone's local contact directory.

You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts.

You may have access to portions of your corporate directory through your phone. The contacts that you can see are determined by your system administrator. You can palce calls to contacts in your corporate directory. You may be able to add contacts from the corporate directory to your local contact directory.

Adding Contacts

You can add a contact manually or from a call list or from your corporate directory.

Adding Contacts Manually

New entries to the local contact directory are added to the top of the list.

To add a contact to the local contact directory manually:

1. Press the Dir soft key.

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Customizing Your SoundPoint IP 330/320 Phone

2.Press .

The Directory screen displays. <New Entry> displays at the top of the list.

3.Press to add a new entry.

4.Press to enter a first name.

Entry to this field is alphabetic as denoted by .

5.Enter the first name of the contact from the dial pad.

6.Press the Ok or Cancel soft keys to accept or cancel changes.

7.Press to display the next field in the contact???s entry.

8.Repeat steps 5 to 7 to enter the last name of the contact.

9.Repeat steps 5 to 7 to enter a contact number.

This is a required field and it must be unique (not already in the directory). Entry to this field is number as denoted by .

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User Guide SoundPoint IP 330/320

10.Repeat steps 5 to 7 to change the Speed Dial Index if desired. It is automatically assigned to the next available index value.

For more information, refer to Assigning Speed Dial Indexes on page 3-15.

11.Repeat steps 5 to 7 to change the Ring Type and Divert Contact if desired. These fields may be left blank.

For more information on setting the Ring Type field, refer to Distinguishing Calls on page 2-15.

For more information on diverting contacts, refer to Diverting Calls on page 2-17.

12.Repeat steps 5 to 7 to change the Auto Reject, Auto Divert, Watch Buddy, and Block Buddy if desired.

Use , , , or to switch between Enabled and Disabled settings.

For more information on setting the Auto Reject field, refer to Rejecting Calls on page 1-1.

13.Press to end contact???s data entry.

14.Press the Yes or Cancel soft keys to accept or cancel changes.

15.Press repeatedly to return to the idle display.

Adding Contacts From Call Lists

To add a contact to the local contact directory from a call list:

1.Do one of the following steps:

a Press the Callers soft key to view the Received Calls list. b Press to view the Placed Calls list.

2.Use and to scroll through the list to find the contact.

3.Press to select the entry.

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Customizing Your SoundPoint IP 330/320 Phone

4.(Optional) Press the Info soft key.

The name is displayed. The number, time and date when the call started, and call duration are accessible through use of .

5.(Optional) Press repeatedly to select the phone number.

6.Press the Save soft key to save the contact in the local contact directory.

7.Press repeatedly to return to the idle display.

Add Contacts From Corporate Directory

To add a contact to the local contact directory from the corporate directory:

1.Press the Dir soft key.

2.Press , then press to select the corporate directory.

3.Search for the contact.

Refer to To search for a particular contact in the corporate directory: on page 2-14.

4.Press .

The contact???s information appears on the graphic display.

5.Press the Save soft key to save the contact in the local contact directory.

???Entry saved??? appears on the graphic display. Only the first name, last name, and phone number are saved.

If the contact already exists in the contact directory, ???Entry already exists??? appears.

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User Guide SoundPoint IP 330/320

Placing a Call to a Contact

To place a call to a contact in the local contact directory:

1.Press the Dir soft key.

2.Select the local contact directory if it does not appear automatically by pressing .

4. Press or lift the handset.

Searching For a Contact

To search for a particular contact in the local contact directory:

1.Press the Dir soft key.

2.Select the local contact directory if it does not appear automatically by pressing .

3.Search for a contact using the dial pad.

You can change the directory search parameter used. By default, it is the contact???s last name. For more information, refer to Directory Search on page 2-6.

The first time a dial pad key is pressed, the first entry whose last name starts with a character that matches the first letter on the key label will be retrieved. The second key press repeats the process using the second letter on the key and so on.

For example, to find the first directory entry whose last name starts with J, press the 5 key once. To find the first entry whose last name starts with R, press the 7 key three times.

To search for a particular contact in the corporate directory:

1.Press the Dir soft key.

2.Press , then press to select the corporate directory.

3.Press , then press the Search soft key.

You can change the directory search parameter used. By default, it is the contact???s last name. For more information, refer to Directory Search on page 2-6.

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Customizing Your SoundPoint IP 330/320 Phone

8. Press repeatedly to return to the idle display.

Diverting Calls

You can customize your phone so that incoming calls from a particular party are transferred directly to a third party.

To divert incoming calls from a particular contact:

3.Press to select the entry.

4.Press the Edit soft key.

5.Press repeatedly until the Divert Contact field is displayed.

6.Press .

7.Enter the number of the party to whom you want to divert the call.

8.Press the Ok or Cancel soft keys to accept or cancel changes.

9.Scroll down to the Auto Divert field.

10.Press , and then to change between Disabled and Enabled.

11.Press the Ok or Cancel soft keys to accept or cancel changes.

12.Press repeatedly to return to the idle display.

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User Guide SoundPoint IP 330/320

System Customizations

The following section details customizations of your SoundPoint IP 330/320 phone that are performed by your system administrator.

Supporting Multiple Lines

Your SoundPoint IP 330/320 phone can support up to 2 lines.

Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.

Depending on how your phone is configured, the display could resemble one of the following figures:

Supporting Multiple Line Keys Per Line

Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure:

Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed.

The SoundPoint IP 330/320 combines the call appearances for multiple line keys into a single call list.

The line key that a call belongs to is indicated by the reverse colored icon.

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Using the Basic Features of Your

SoundPoint IP 330/320 Phone

Your SoundPoint IP 330/320 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call.

At any time, only one active call may be in progress on your phone. The active call is the one that has audio associated with it. There may be up to three other calls on hold or in an ???Incoming call??? or ???Ringing??? state on a particular line.

be maximum of eight calls or four conferences on your phone.

This chapter provides basic operating instructions for the SoundPoint IP 330/320 phone. This chapter contains instructions on:

???Placing a Call

???Answering a Call

???Ending a Call

???Muting the Microphone

???Adjusting the Volume

???Redialing a Number

???Placing a Call on Hold

???Setting Up Conferences

???Transferring Calls

???Forwarding Calls

???Enabling Do Not Disturb

???Assigning Speed Dial Indexes

???Using Voice Mail

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User Guide SoundPoint IP 330/320

To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1. To read about the phone???s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1. Review useful tips about the phone in Before You Use Your SoundPoint IP 330/320 Phone on page 1-10.

If you require additional information or assistance with your new phone, contact your system administrator.

Placing a Call

You can place a call in many ways using your SoundPoint IP 330/320 phone:

???Using the handset

???Using the speakerphone

???Using the headset

???Using

???Using or

You can also dial the number first, and then choose the method you will use to speak to the other party.

To call a speed dial number, use the dial pad to enter the speed dial index

followed by the # key, and then press or pick up the handset to place a call.

You can search the local contact directory or the corporate directory and dial from the search results page.

During a call, you can alternate between Handset, Headset, or Hands-Free

Call duration on an active call is monitored through a local call timer. This is visible within the active call window on the graphic display. In the figure below, the call to James Dean has lasted 2 hours 48 minutes 23 seconds so far.

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User Guide SoundPoint IP 330/320

bWith the optional headset connected, dial the desired number using the dial pad.

Press .

cPress .

You will hear a dial tone. You can enter the desired number now.

To place a call using the Dial key:

1.Do one of the following steps:

a Press the Callers soft key to view the Receive Call list. b Press to view the Placed Call list.

2.Use and to scroll through the list to find the contact.

3.Press to complete the call.

Answering a Call

When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 330/320 phone:

???Using the handset

???Using the speakerphone

???Using the headset

The steps for answering an incoming call when you are in another call are different if your phone is configured for:

???A single Line Key per line

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Using the Basic Features of Your SoundPoint IP 330/320 Phone

2.Press to access the new call.

Soft key labels are updated on the display showing Ignore, Answer, and

Reject.

3.Answer the incoming call.

This places the original call on hold and refreshes the soft key labels.

To answer an incoming call on a line configured for multiple Line Keys:

Soft key labels are updated on the display showing Ignore, Answer, and Reject.

Answer the incoming call.

This places the original call on hold and refreshes the soft key labels.

Answering a call on shared line is no different than on private line, except that there is no Reject soft key and another person on the shared line might answer the call.

Ending a Call

To end a call:

??Do one of the following steps:

???Press the EndCall soft key.

???Replace the handset.

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User Guide SoundPoint IP 330/320

Muting the Microphone

During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you.

Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled.

To turn off Microphone Mute, press again.

Adjusting the Volume

Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume.

Redialing

To redial any call placed from your phone:

??Refer to Placing a Call on page 3-2.

Placing a Call on Hold

During a call, press . This will be indicated on the graphic display by the hold icon as the line indicator.

Press again or the Resume soft key to resume the call. The active audio icon (one of , , or ) appears as the line indicator.

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Using the Basic Features of Your SoundPoint IP 330/320 Phone

When a call has been on hold for an extended period of time, both visual and audible alerts appear. Contact your system administrator to determine if this feature is enabled/disabled, what the time period is, and what sound effects are available. When active on a call, the sound effects are played at a volume that is typically lower than the normal ringer volume.

then press the Resume soft key to retrieve the desired call.

If two or more calls are on hold, an indication appears on the graphic display, for example ???3/4???, indicating that this is the third call out of four calls.

If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the line icon in reverse colors. Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key.

Setting Up Conferences

You can create a conference with other parties using the phone???s local conference feature.

To set up a conference:

1. Call the first party.

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User Guide SoundPoint IP 330/320

2.Press Conf soft key to create a new call. The active call is placed on hold.

3.Call the second party.

4.When the second party answers, press the Conf soft key again to join all parties in the conference.

To split a conference call:

??Press the Split soft key to split the conference. Both parties will be on hold.

To set up a conference call using the Join soft key:

??When you are in an active call:

aIf you have one call on hold (on the same line or other line), use to go to the call on hold, then press the Join soft key.

A conference is created with the active call, the call on hold and yourself.

b If you have more than one call on hold, use and to switch to the desired call on hold, press the Join soft key.

A conference is created with active call, the call on hold and yourself.

To end a conference call:

??Press the EndCall soft key or hang up.

The other parties will continue to be connected.

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User Guide SoundPoint IP 330/320

To perform a blind transfer:

1.During a call, press the Trans soft key.

2.Press the Blind soft key.

3.Do one of the following steps:

a Enter the number to which you want to transfer the call.

b Press the Dir soft key to access the local contact directory, use

and to access the contacts, and then press .

cPress the Dir soft key to access the corporate directory, search for the desired contact, and then press .

dPress the Callers soft key to access the Received Call list, use and to access the contact, and then press .

ePress to access the Placed Call list, use and to access the contact, and then press .

At this point, the call is connected to the number to which you are transferring them.

Forwarding Calls

You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding).

All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone. For more information, contact your system administrator.

3 - 12

Using the Basic Features of Your SoundPoint IP 330/320 Phone

Static Forwarding

To enable call forwarding to another party:

1.Press and select Features > Forward.

2.(Optional) If multiple lines are configured on your phone, select the line to forward from the list using and .

3.Using and , select the forwarding type you want to change and then press . The options are:

???Always???For all incoming calls

???No Answer???Once all options to accept calls have been taken

???Busy???When you are already in a call

4.Depending on your selection:

a If you select Always, enter a number to forward all future incoming calls to.

b If you select No Answer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended.

c If you select Busy, enter a number to forward all future incoming calls to when you are already in another call.

5.Select the Enable soft key to confirm call forwarding. Select the Exit soft key to cancel any changes.

The idle display returns with a moving arrow as the line label to confirm call forwarding is enabled.

3 - 13

User Guide SoundPoint IP 330/320

To disable call forwarding:

1.Press and select Features > Forward.

2.(Optional) If multiple lines are configured on your phone, select the line to forward from the list using and .

3.Using and , select the forwarding type you want to change and then press the Select soft key.

4.Press the Disable soft key to turn off call forwarding.

The idle display returns and the regular icon appears as the line indicator.

Enabling Do Not Disturb

Press and then select Features > Do not disturb to prevent the

phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on.

Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.

To disable Do Not Disturb, press and then select Features > Do not disturb again.

Multiple Lines and Do Not Disturb

If multiple lines are configured on your phone, Do Not Disturb can be set on a

contact your system administrator. When Do Not Disturb is enabled for a particular line, this is indicated by a flashing ???X??? beside the line indicator on the display.

3 - 14

Using the Basic Features of Your SoundPoint IP 330/320 Phone

Assigning Speed Dial Indexes

You can associate a contact with for single touch dialing of a frequently used number.

For example in the figure below, pressing places a call to James.

For other frequently used numbers, you can associate them with a speed dial index. To dial a contact associated with a speed dial index, enter the speed dial

index followed by the # key using the dial pad, then press or pick up the handset

The Speed Dial list can be accessed by pressing and selecting

Features > Speed Dial...

When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index and the new entry appears at the bottom of the Speed Dial list.

Assigning New Speed Dial Indexes

To add or edit a speed dial index for an existing contact:

3.Press to select the entry.

4.Press the Edit soft key.

5.Press repeatedly until the speed dial index appears.

3 - 15

User Guide SoundPoint IP 330/320

To assign a new speed dial key:

1.Press and hold if unassigned.

A new empty entry in the contact directory is automatically opened allowing contact information to be added.

2.Press to enter a first name.

3.Enter the first name of the contact from the dial pad.

4.Press the Ok or Cancel soft keys to accept or cancel changes.

5.Press to display the next field in the contact???s entry.

6.Repeat steps 2 to 5 to enter the last name of the contact.

7.Repeat steps 2 to 5 to enter a contact number.

8.Repeat steps 2 to 5 to change the Speed Dial Index if desired.

The index can be any value between the next available index value and the maximum (99).

Polycom recommends that you assign speed dial index values consecutively.

For example, the second Line Key is assigned to the speed dial index value ???2???.

3 - 16

Using the Advanced Features of Your

SoundPoint IP 330/320 Phone

This chapter provides operating instructions for the advanced features of the

SoundPoint IP 330/320 phone. This chapter contains instructions on:

???Using Automatic Call Distribution

???Using Multiple Call Appearances

???Using Buddy Lists

???Restarting Your Phone

To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1. To read about the phone???s basic features, refer to Using the Basic Features of Your SoundPoint IP 330/320 Phone on page 3-1.

If you require additional information or assistance with your new phone, contact your system administrator.

Using Automatic Call Distribution

Automatic call distribution (ACD) systems allow companies that handle a lot of incoming phone calls to direct them to a person who is able to talk at the earliest opportunity.

The SoundPoint IP 330/320 phone allows:

???ACD login and logout

???ACD agent available and unavailable

4 - 1

User Guide SoundPoint IP 330/320

default setting. No calls will be directed to your phone.

You are now considered available and calls will be directed to your phone.

showing you are now unavailable. You must set yourself to available for calls to be directed to you again (refer to To set ACD agent availability:)

To log into the ACD:

1.Press .

2.Select Features > ACD Login/Logout...

3.Select Login.

4.Press .

5.Enter your user ID and press the Login soft key.

6.Press to display the next field.

7.Press .

4 - 2

Using the Advanced Features of Your SoundPoint IP 330/320 Phone

8.Enter your password and press the Login soft key.

9.Press repeatedly to return to the idle display.

To log out of the ACD:

1.Press .

2.Select Features > ACD Login/Logout...

3.Select Logout.

4.Press repeatedly to return to the idle display.

To set ACD agent availability:

1.Press .

2.Select Features > ACD Agent Availabilit...

3.Use and to switch between Available and Unavailable settings.

4.Press to select the setting.

5.Press repeatedly to return to the idle display.

Repeat steps 1 to 5 to manually set the ACD agent to unavailable.

Using Multiple Call Appearances

Each line on the phone can be configured to have one or more call appearances. More than one call appearances is useful if there is an active call and an incoming call arrives.

4 - 3

User Guide SoundPoint IP 330/320

For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold.

The second figure shows Line 1 holding a call from Bob at extension 1701.

To answer an incoming call when configured for multiple call appearances:

??Do one of the following steps:

???Press to put the original call on hold and then answer the incoming call.

???Answer the incoming call during the Call Waiting prompt (first 10 seconds).

Soft key labels are updated on the display with Ignore, Answer, and

Reject.

This places the original call on hold and refreshes the soft key labels.

If two or more call appearances are in use, one will appear on the display and the total number will be indicated by a counter at the top right corner of the display. For example ???3/4??? indicates that the highlighted call is the third one out of a total of four.

You can also place another outbound call on the same first line. Press

during the first call and press the NewCall soft key to obtain dial tone for a second call.

4 - 4

Using the Advanced Features of Your SoundPoint IP 330/320 Phone

Using Buddy Lists

Your SoundPoint IP 330/320 phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail.

Live interaction within a pool of phones is possible by monitoring the ???presence??? of the parties involved. Your phone can ???watch??? the status of up to 8 other phones or 8 buddies. These other phones form your ???buddy list???. The status of your buddies is displayed and updated in real time. Your phone can be ???watched??? by up to 8 other phones.

If your SoundPoint IP 330/320 SIP phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different. For more information, contact your system administrator.

Presence

Managing Buddies

4 - 5

User Guide SoundPoint IP 330/320

To add or delete a contact from your buddy list: 1. Press the Dir soft key.

3.Press to select the entry.

4.Press repeatedly until the Watch Buddy field appears.

5.Press to select the Watch Buddy field.

6.Use or to switch between Enabled and Disabled settings. When Watch Buddy is enabled, the contact is added to your buddy list. When Watch Buddy is disabled, the contact is removed from your buddy list.

The default for Watch Buddy is Disabled.

7.Press the Ok or Cancel soft keys to accept or cancel changes.

8.Press repeatedly to return to the idle display.

To block or unblock a contact from your buddy list:

3.Press to select the entry.

4.Press repeatedly until the Block Buddy fields.

5.Press to select the Block Buddy field.

6.Use or to switch between Enabled and Disabled settings. When Block Buddy is enabled, the contact cannot watch your phone. When Block Buddy is disabled, the contact can watch your phone.

The default for Block Buddy is Disabled.

7.Press the Ok or Cancel soft keys to accept or cancel changes.

8.Press repeatedly to return to the idle display.

4 - 6

Using the Advanced Features of Your SoundPoint IP 330/320 Phone

Integrating With Microsoft Live Communications Server 2005

Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences.

Any contacts added through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger. Any contacts added as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list.

To view and change your presence, refer to To view and change your presence settings: on page 4-5.

For more information, contact your system administrator.

To add a contact to your buddy list:

1.Press .

2.Select Features > Presence > Buddy Status.

3.Do one of the following steps:

a If the buddy list is empty, press to enter a new buddy's contact number.

bIf the buddy list is not empty, use to scroll up the new entry, press to enter a new buddy's contact number.

cIf the buddy list is not empty, press to select an entry, then press the Add soft key to add a new entry.

4.Enter the desired contact number and press the Ok soft key.

5.Press repeatedly to return to the idle display.

You can also delete a contact or dial a contact from your buddy list.

To view and change your privacy list:

1.Press .

2.Select Features > Presence > Privacy List.

3.Use or to scroll through the list to find the contact.

4 - 7

User Guide SoundPoint IP 330/320

4.Press to select the entry.

5.Press Edit soft key.

6.Press to scroll through the list to find the Access field.

7.Press to select the field.

8.For Access, use or to select Enabled.

When Access is enabled, you are allowing the contact to see your presence. When Access is disabled, you are disallowing the contact from seeing your presence.

The default for access is Disabled.

9.Press repeatedly to return to the idle display.

You can also delete a contact or dial a contact from your privacy list.

For more information on contacting buddies, refer to Placing a Call on page 3-2 or the Microsoft Office Communicator and Windows Messenger documentation.

Restarting Your Phone

Periodically, you may need to restart your phone. The reasons for this include:

??? Accepting a new configuration

4 - 8

Regulatory Notices

Service Agreements

Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.

Governing Law

This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability.

All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.

Limitations of Liability

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF

AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING

NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF

ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR

DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,

INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,

EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE

PRICE PAID, AT POLYCOM???S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE

AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Regulatory Notices - 1

User Guide SoundPoint IP 330/320

Polycom Limited Warranty and Limitation Liability

LIMITED WARRANTY. Polycom warrants to the end user (???Customer???) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.

Polycom???s sole obligation under this express warranty is at Polycom???s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned.

Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom???s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.

The product software comes with 90-day software warranty, providing for software updates (minor releases/bug fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.

Exclusions

Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from:

???Failure to follow Polycom???s installation, operation, or maintenance instructions.

???Unauthorized product modification or alteration.

???Unauthorized use of common carrier communication services accessed through the product.

???Abuse, misuse, negligent acts or omissions of Customer and persons under Customer???s control; or

???Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.

Warranty Exclusive

IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER???S SOLE REMEDY

FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE

PRICE PAID, AT POLYCOM???S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING

WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,

OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR

OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR

A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND

NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR

AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE

SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Regulatory Notices - 2

Regulatory Notices

Safety and Compliance

Part 15 FCC Rules

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1.This device may not cause harmful interference, and

2.This device must accept any interferences received, including interference that may cause undesired operation.

Class B Digital Device or Peripheral

Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1.Reorient or relocate the receiving antenna.

2.Increase the separation between the equipment and receiver.

3.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

4.Consult the dealer or an experience radio/TV technician for help.

Modifications

In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user???s authority to operate the equipment. This equipment may not be used on a coin service or party line.

Installation Instructions

Installation must be performed in accordance with all relevant national wiring rules.

L???Installation doit ??tre ex??cut??e conform??ment ?? tous les r??glements nationaux applicable au filage ??lectrique.

Plugs Acts as Disconnect Device

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.

La prise ??lectrique ?? laquelle l???appareil est branch?? doit ??tre install??e pr??s de l?????quipement et doit toujours ??tre facilement accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies with Canadian ICES-003.

Cet appareil num??rique de la classe [B] est conforme ?? la norme NMB-003 du Canada.

CE and VCCI Mark

This SoundPoint IP 330/320 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

Regulatory Notices - 3

Index

Symbols

# key, page down shortcut 1???10 * key, page up shortcut 1???10

Numerics

123 icon 2???10

ABC icon 2???9, 2???15

ACD. See also automatic call distribution answering calls 3???4, 3???5

assembling your phone 1???3 assigning speed dial indexes 3???15 automatic call distribution 4???1

base, attaching 1???5 block buddies 4???6 buddy lists 4???5

call lists types of 2???7

calls

ending 3???7 on hold 3???8

with handsets 3???3 with headsets 3???3

conferences, setting up 3???9 contact directory 2???8 contact lists. See buddy lists customizing your phone 2???1

data entry 1???10

data entry, switching modes 1???10 directory search 2???6

directory, contacts 2???8 display contrast 2???3

Do Not Disturb 3???14

electronic hookswitch 2???4 ending calls 3???7

features advanced 4???1 basic 3???1

list of 1???8 SoundPoint IP 330 1???8

forwarding calls 3???12

getting started 1???1

handset

answering a call 3???5 connecting 1???4 illustration 1???2 placing a call 3???3

hands-free mode answering a call 3???5 disabled 3???3 placing a call 3???3

headset

answering a call 3???6 connecting 1???4

electronic hookswitch 2???4 memory mode 2???3 placing a call 3???3

headset jack 1???5

headset memory mode 2???3 holding calls 3???8

idle display 2???2 inactivity timer 1???11

Index ??? 1

User Guide SoundPoint IP 330/320

language support 2???5

managing buddies 4???5 microphone mute 3???8

Microsoft Office Live Communications Server 2005 4???5, 4???7

multiple call appearances 4???3 multiple calls, hold 3???9 multiple keys per line 2???19

multiple lines

call forwarding 3???13 Do Not Disturb 3???14 ring type 2???5 support for 2???18 Voice Mail 3???17

MyStat 4???5

navigation guide icon 1???11 navigation key usage 1???10 network connection, phone 1???4

parts list 1???2 placing calls 3???2

PoE. See Power over Ethernet Power over Ethernet (PoE) 1???4 power source, phone 1???4 presence 4???5

privacy list 4???7

redialing numbers 3???8 restarting phones 4???8 ring types 2???5

RJ-9 1???5

shared lines 2???19 shortcuts 1???10

silent ring, answering calls 3???5 SoundPoint IP 320. See SoundPoint IP 330

SoundPoint IP 330

adjusting display constrast 2???3 adjusting volume 3???8 advanced features 4???1 answering calls 3???4, 3???5 assembling 1???3

assigning speed dial indexes 3???15 attaching base 1???5

automatic call distribution 4???1 basic features 3???1

buddy lists 4???5

call lists, types of 2???7 calls, on hold 3???8 contact directory 2???8 customizing 2???1 data entry 1???10

Do Not Disturb 3???14 electronic hookswitch 2???4 ending calls 3???7

features, list of 1???8 figure, features 1???8 forwarding calls 3???12 getting started 1???1 handset 1???4

headset 1???4

headset memory mode 2???3 idle display 2???2 illustration 1???2

language support 2???5 multiple call appearances 4???3 multiple keys per line 2???19 muting microphone 3???8 navigation key usage 1???10 parts list 1???2

placing calls 3???2 presence 4???5 redialing numbers 3???8 restarting phone 4???8 ring type 2???5

setting time and date 2???2 setting up conferences 3???9 shared lines 2???19 shortcuts 1???10

text entry 1???11 transferring calls 3???11 troubleshooting 5???1 using multiple lines 2???18 voice mail 3???17

SoundPoint IP 330/320 difference between phones 1???4

speakerphone. See hands-free mode speed dialing 3???15

switching entry modes 1???10

system administrators, text entry 1???11

Index ??? 2