SBG1000 Wireless Cable Modem Gateway User Guide
SURFboard R
Cable Modem
Next page
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS
FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.
CAUTION: TO PREVENT ELECTRICAL SHOCK, THIS EQUIPMENT REQUIRES A GROUNDING
CONDUCTOR IN THE LINE CORD. THE LINE CORD PROVIDED WITH THE EQUIPMENT IS ACCEPTABLE
FOR USE WITH NEMA STYLE
CONNECT THE PLUG INTO AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE
PLUG CAN BE FULLY INSERTED WITH NO PART OF THE BLADES EXPOSED.
CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER
AND INTERFACE CABLES.
CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED
IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED
SERVICE PERSONNEL.
CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR
COMPLIANCE COULD VOID USER???S AUTHORITY TO OPERATE THE EQUIPMENT.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
???Reorient or relocate the receiving antenna.
???Increase the separation between the equipment and receiver.
???Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
???Consult the dealer or an experienced radio/TV technician for help.
This device must be installed and used in strict accordance with the manufacturer???s instructions as described in the user documentation that comes with the product.
Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area.
Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the product.
Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
Place this equipment on a stable surface.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and
When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
???Read all of the instructions {listed here and/or in the user manual} before you operate this equipment. Give particular attention to all safety precautions. Retain the instructions for future reference.
???Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this equipment.
???Comply with all instructions that accompany this equipment.
???Avoid using this product during an electrical storm. There may be a risk of electric shock from lightning. For added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect the cable system. This will prevent damage to the product due to lightning and power surges.
???Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth grounded coaxial cable TV wall outlet.
???Always first touch the coaxial cable connector on the cable modem when disconnecting or
???Operate this product only from the type of power source indicated on the product???s marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
???Upon completion of any service or repairs to this products, ask the service technician to perform safety checks to determine that the product is in safe operating condition.
It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.
Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use.
Installation of this product must be in accordance with national wiring codes.
Place unit to allow for easy access when disconnecting the power cord/adapter of the device from the AC wall outlet.
Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.
This product was qualified under test conditions that included the use of the supplied cables between system components. To be in compliance with regulations, the user must use these cables and install them properly. Connect the unit to a grounding type AC wall outlet
Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.
Installation must at all times conform to local regulations.
X
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
This product is provided with a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or
???THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE
REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL
STANDARDS APPLY TO ALL MODELS.
???NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT,
EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY
INFORMATION CARD. MOTOROLA???S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN
REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.
Copyright ?? 2002 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft and Windows are registered trademarks and Windows Me and Windows XP are trademarks of Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh and AppleTalk are registered trademarks of Apple Computer, Inc. Iomega is a registered trademark of Iomega Corporation. Linux is a registered trademark of Linus Torvalds. Acrobat Reader is a registered trademark of Adobe Systems, Inc. Netscape and Navigator are registered trademarks of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in the United States and other countries. All other product or service names are the property of their respective owners. ?? Motorola, Inc. 2002.
X
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . 17
Installation. . . . . . . . . . . . . . . . . . . . . . . . . 19
Obtaining an IP address on Macintosh or UNIX Systems 23
Connecting a PC to the USB Port . . . . . . . . . . . . . . . . 24 Setting Up the Wireless LAN . . . . . . . . . . . . . . . . . . . . 24 Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . 24 Wall Mounting the Wireless Gateway . . . . . . . . . . . . . 25 Wall Mounting Template . . . . . . . . . . . . . . . . . . . . . 27
Installing the Optional External Diversity Antenna . . . . 28
Configuring the SBG1000 . . . . . . . . . . . . 31
Starting the SBG Setup Program . . . . . . . . . . . . . . . . . 32
Changing the Default Password . . . . . . . . . . . . . . . . . 34
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Setting the Firewall Policy . . . . . . . . . . . . . . . . . . . . . . 36
Configuring the Gateway . . . . . . . . . . . . . 43
Gateway > STATUS Page . . . . . . . . . . . . . . . . . . . . . 44
Gateway > WAN Page . . . . . . . . . . . . . . . . . . . . . . . . 45
Gateway > LAN ??? dhcp server config Page . . . . . . . . 48
Gateway > LAN ??? dhcp reservations Page . . . . . . . . 49
Gateway > ALG ??? basic Page . . . . . . . . . . . . . . . . . . 50
Gateway > ALG ??? advanced Page . . . . . . . . . . . . . . 50
Gateway > LOG Page . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring TCP/IP . . . . . . . . . . . . . . . . . . 53
Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . 56
Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . 60
Verifying the IP Address in Windows 2000 or Windows XP 65
Setting Up the Wireless LAN . . . . . . . . . . 67
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Setting Up a USB Driver . . . . . . . . . . . . . . 95
Troubleshooting . . . . . . . . . . . . . . . . . . . 117
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . 119
Specifications . . . . . . . . . . . . . . . . . . . . . 123
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . 123
Cable Modem Specifications . . . . . . . . . . . . . . . . . . . 124
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . 125
X
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Overview
Thank you for purchasing the Motorola?? SBG1000 Wireless Cable Modem Gateway. The SBG1000 combines a SURFboard??? cable modem, IEEE 802.11b wireless access point, router with
The SBG1000:
???Eliminates the need for five separate products, enabling you to maximize the potential of your existing resources
???Offers enhanced network security for wired and wireless users
???Enables operators to add future
The features and physical appearance of your SBG may differ slightly from the picture.
This product is subject to change. Not all features described in this User Guide are available on all SBG models. For the most recent documentation, visit the Product Documentation page on www.motorola.com/broadband.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Powerful Features in a Single Unit
The Motorola SBG1000 Wireless Cable Modem Gateway combines
???An integrated
???A router with a
???Half- or
???Five
???
???An IEEE 802.11b
???An HPNA connection to connect computers to the LAN over existing telephone wiring ??? this provides the advantage of using your existing phone lines for network wiring with up to 10 Mbps throughput.
???A USB connection for a single PC.
???A single broadband connection for up to 245 computers to surf the web; all computers on the Ethernet, wireless, HPNA LAN, and USB communicate as if they were connected to the same physical network.
???A
???An advanced firewall, supporting:
???Intrusion detection
???DMZ
???
???Network Address Translation (NAT)
???Virtual private network (VPN)
???A print server to enable Windows??, Macintosh??, UNIX??, and Linux?? computers to share one or more printers.
Easy Setup
It is much easier to configure a LAN using the Motorola SBG1000 Wireless Cable Modem Gateway than it is using typical networking equipment:
???The Installation Assistant application on the Motorola SBG1000 Wireless Cable Modem Gateway
???For basic operation, most default settings require no modification.
???The Setup Program provides a graphical user interface (GUI) for easy configuration of necessary wireless, Ethernet, router, DHCP, and security settings. For a list of important issues, see ???Configuring the SBG1000??? on page 31.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Sample LAN
The sample LAN shown in the figure contains the following devices, all protected by the SBG1000 firewall:
???A printer connected to the print server through the parallel connection
???A PDA connected through the wireless IEEE 802.11b connection
???One desktop Macintosh on a wireless connection
???One desktop PC on a wireless connection using a Motorola USB Adapter
???A laptop PC on a wireless connection connected using a Motorola PC Card
???One computer connected directly to Ethernet port one
???Three computers connected to Ethernet port two using a hub or switch
???Two computers connected over telephone wiring through HPNA
???One PC connected to the USB port
Sample SBG1000 hybrid network
Internet
cable network
IEEE 802.11b wireless
Firewall
Parallel
PCC11B
Wireless Card
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Optional Accessories
Accessories available for the Motorola SBG1000 Wireless Cable Modem Gateway include wireless adapters and an external
You can use the Motorola PCC11b wireless card or the USB11b wireless adapter, which comply with the IEEE 802.11b wireless standard, to connect a PC to the wireless LAN:
PCC11Bb Wireless Card A
Motorola USB11b Wireless Adapter (left) and PCC11b Wireless Card
For installation instructions, see the documentation provided with each product.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
The Motorola External Diversity Antenna connects to the Motorola SBG1000 Wireless Cable Modem Gateway, providing higher gain to increase wireless LAN performance and coverage, even in obstructed locations. The External Diversity Antenna specifications are:
Frequency 2400 to 2500 MHz
Pattern Type Directional, vertically polarized
Connection
For information about connecting the external antenna, see ???Installing the Optional External Diversity Antenna??? on page 28.
Motorola External Diversity Antenna
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Front Panel
The front panel provides indicator lights. The model number on your SBG may be different than in some illustrations and screen images.
8
9
10
11
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Rear Panel
The rear panel provides cabling connectors, status lights, and the power receptacle:
1 2 345 6 72 8
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Label on the Bottom of the Unit
To receive data service, you need to provide the MAC address marked HFC MAC ID to your cable service provider:
Wiring the SBG LAN
The Motorola SBG1000 Wireless Cable Modem Gateway enables connection of a class C network with up to 245 client computers and other IEEE 802.11b compliant devices on a combination of:
???
???
???
???
Each computer needs appropriate network adapter hardware and driver software. The clients on the Ethernet, wireless, HPNA, or USB interfaces can share:
???Internet access with a single cable service provider account (subject to network operator terms and conditions)
???Files, printers, stoage devices,
Wireless and wired network connections use Windows networking to share files and peripheral devices such as printers,
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Wired Ethernet LAN
Each computer on the Ethernet LAN requires an Ethernet network interface card (NIC) and driver software installed.
Because the Motorola SBG1000 Wireless Cable Modem Gateway Ethernet ports support
The physical wiring arrangement has no connection to the logical network allocation of IP addresses.
Sample SBG Ethernet network connections
Coaxial cable
Ethernet cable
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
A wired Ethernet LAN with more than five computers requires one or more hubs or switches. You can connect a hub or switch to any Ethernet port on the Motorola SBG1000 Wireless Cable Modem Gateway.
The following illustration is an example of an Ethernet LAN you can set up using the Motorola SBG1000 Wireless Cable Modem Gateway. You should cable the Ethernet LAN in an appropriate manner for the site. A complete discussion of Ethernet cabling is beyond the scope of this document.
Add additional hubs or switches for further expansion
You can connect a hub or switch to any Ethernet port on the Motorola SBG1000 Wireless Cable Modem Gateway.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
USB Connection
You can connect a single PC running Windows?? 98, Windows XP???, Windows Me??, or Windows?? 2000 to the Motorola SBG1000 Wireless Cable Modem Gateway USB port. For cabling instructions, see ???Connecting a PC to the USB Port??? on page 24.
Sample USB connection.
Caution!
Before plugging in the USB cable, be sure the Motorola SBG1000 Wireless Cable Modem Gateway
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
HPNA LAN
To eliminate the need to install network wiring, the Motorola SBG1000 Wireless Cable Modem Gateway provides a Home Phoneline Network Alliance (HPNA or HomePNA) connection. HPNA networks use existing telephone lines to connect the computers without interfering with telephone voice service, DSL, ISDN, modems, or fax machines. HPNA networks can extend up to 300 meters (1000 feet).
Sample HPNA network connections
Each computer requires an HPNA adapter to connect to the HPNA network. HPNA adapters (sold elsewhere) are available for PCI or USB. After installing the HPNA adapter, you must install HPNA driver software on the computer following the instructions provided with the HPNA adapter.
HPNA 2.0 supports 10 Mbps data transfer similar to Ethernet
If there is more than one telephone line, you must make all HPNA connections to the same line. You can connect a telephone to the top HPNA port on the SBG1000 (see ???Front Panel??? on page 6).
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
IEEE 802.11b Wireless LAN
Wireless communication occurs over radio waves rather than a wire. Like a cordless telephone, a wireless LAN uses radio signals instead of wires to exchange data. A wireless network eliminates the need for expensive and intrusive wiring to connect computers throughout the home or office. Mobile users can remain connected to the network even when carrying their laptop to different locations in the home or office.
Each computer on a wireless LAN requires an adapter described in ???Optional Accessories??? on page 4:
???For wireless laptops connections, use a Motorola PCC11b Wireless Card in the PCMCIA slot.
???For wireless desktop connections, use a Motororal USB11b Wireless Adapter to connect your PC USB port.
Sample wireless network connections
To set up the SBG, on a computer wired to the SBG over Ethernet or USB, perform the procedures in ???Setting Up the Wireless LAN??? on page 67.
To set up each wireless client (station):
1Insert the PCC11b and USB11b Wireless Adapter
2Install the device software from the CD.
3Connect the Motorola PCC11b wireless card or USB11b wireless adapter following the instructions supplied with the card or adapter
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Security
The Motorola SBG1000 Wireless Cable Modem Gateway provides:
???
???
A firewall to protect the SBG LAN from undesired attacks over the Internet
Security measures to prevent eavesdropping of wireless data
Network Address Translation (NAT) provides some security because the IP addresses of SBG LAN computers are not visible on the Internet.
The logical network diagram does not necessarily correspond to the network cabling. A full discussion of network security is beyond the scope of this document.
SBG1000 security measures shown in a logical network diagram
Internet
Firewall
The SBG1000 firewall protects the SBG LAN from undesired attacks and other intrusions from the Internet. It provides an advanced integrated
???Maintains state data for every TCP/IP session on the OSI network and transport layers
???Monitors all incoming and outgoing packets, applies the firewall policy to each one, and screens for improper packets and intrusion attempts
???Provides comprehensive logging for all:
???User authentications
???Rejected internal and external connection requests
???Session creation and termination
???Outside attacks (intrusion detection)
You can configure the firewall filters to set rules for port usage and to block specific IP domains and networks. For information about choosing a default firewall policy, see ???Setting the Firewall Policy??? on page 36.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
DMZ
A
Wireless Security
To prevent unauthorized eavesdropping of data transmitted over the wireless LAN, you must enable wireless security. The default Open authentication setting provides no security for transmitted data.
You can encrypt data transmitted over the IEEE 802.11b wireless interface by configuring a WEP key on the Motorola SBG1000 Wireless Cable Modem Gateway and wireless LAN clients (stations).
You can also define a MAC access control list to restrict wireless LAN access to specified clients based on the client MAC address.
If you enable closed network operation, the network name (ESSID) is not transmitted in the IEEE 802.11b beacon frame. This provides additional network protection because only IEEE 802.11b stations that are configured with your network name can associate with the SBG. Closed network operation is not part of the IEEE 802.11b standard
For information about configuring a WEP key, see ???Configuring Basic Wireless LAN Security??? on page 69.
Virtual Private Networks
The SBG1000 allows multiple tunnel VPN
???Is compatible with Point to Point Tunneling Protocol (PPTP) and Layer 2 Tunneling Protocol (L2TP)
???Is fully interoperable with any IPSec client or gateway and ANX certified IPSec stacks
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Print Server
You can connect a printer to the Motorola SBG1000 Wireless Cable Modem Gateway back panel using a standard
???Enables Windows, UNIX, Linux, or Macintosh computers on the wired or wireless SBG LAN to share a printer
???Supports the SMB, LPR, AppleTalk?? printing protocols
Printer connection
For information about configuring the print server, see ???Configuring the Print Server??? on page 77.
Related Documentation
The following documents also provide information you can use with the Motorola SBG1000 Wireless Cable Modem Gateway:
???Motorola SBG1000 Wireless Cable Modem Gateway Quick Start Guide
???Motorola PCC11b Wireless Card Quick Start Guide and
???Motorola USB11b Wireless Adapter Quick Start Guide and
???Motorola Diversity Antenna Installation Instructions
For the most recent documentation, visit the Product Documentation page on www.motorola.com/broadband.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Installation
To install the Motorola SBG1000 Wireless Cable Modem Gateway hardware:
???Determine the type of connections you will make to the SBG1000 ??? Ethernet, HPNA, wireless, USB, and/or printer
???Check that you have the proper cables, adapters, and adapter software to connect to your SBG1000:
???For Ethernet, you???ll need Ethernet cables and network interface cards (NICs) with accompanying installation software.
???For HPNA, you???ll need telephone jumper cables, HPNA interface cards, and the installation software.
???For wireless connections, you???ll need wireless adapters and the installation software for the adapters.
???For USB, you???ll need a USB cable and the Motorola SBG1000 Wireless Cable Modem Gateway
???For the printer, you???ll need a printer cable.
Before You Begin
Before you begin the installation, check that you received the following items with the Motorola SBG1000 Wireless Cable Modem Gateway:
You will need
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
You may need:
If you are installing the optional Motorola External Diversity Antenna, you may need a pair of needle nose pliers. Coaxial cable, RF splitters, hubs, and switches are available at consumer electronic stores.
Precautions
Postpone SBG1000 installation until there is no risk of thunderstorm or lightning activity in the area. To avoid damaging the SBG1000 with static electricity:
???Always first connect the coaxial cable to the grounded cable TV wall outlet.
???Before you connect or disconnect the USB or Ethernet cable from the SBG1000 or PC, always touch the coaxial cable connector on the SBG1000 to release any static charges.
To avoid damaging the SBG1000 or computers with static electricity:
Always make the wall connection first.
Before you connect or disconnect the USB or Ethernet cables, always touch the coaxial cable connector on the SBG1000.
To avoid potential shock, always unplug the power cord from the wall outlet or other power source before disconnecting it from the SBG1000 rear panel.
To prevent overheating the SBG1000, do not block the ventilation holes on the bottom of the unit.
Do not open the unit. Refer all service to your cable service provider.
Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Signing Up for Service
You must sign up with a cable service provider to access the Internet and other online services. To activate your service, call your local cable service provider.
You need to provide the MAC address printed on the bar code label marked HFC MAC ID on the Motorola SBG1000 Wireless Cable Modem Gateway rear panel. You can record it here:
00 : ______ : ______ : ______ : ______ : ______
You should ask your cable service provider the following questions:
???
???
???
???
Do you have any special system requirements?
When can I begin to use my SBG1000?
Are there any files I need to download after I am connected?
Do I need a user name or password to access the Internet or use
Computer System Requirements
You can connect Microsoft Windows, Macintosh, UNIX, or Linux computers equipped as follows to the SBG LAN:
???One of the following:
Ethernet
IEEE 802.11b Any IEEE 802.11b device
For information about the Motorola PCC11b Wireless Card (PCMCIA type II 3.3 V slot) or
USB11b Wireless Adapter, see ???Optional Accessories??? on page 4.
???PC with Pentium class or better processor
???Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows XP, Windows NT, Macintosh, or Linux operating system with operating system
???Minimum 16 MB RAM recommended
???10 MB available hard disk space
You can use any web browser such as Microsoft?? Internet Explorer or Netscape Navigator?? with the Motorola SBG1000 Wireless Cable Modem Gateway.
You can use the USB connection with any PC running Windows 98, Windows 2000, Windows Me, or Windows XP that has a USB interface. The USB connection requires special USB driver software that is supplied on the
Motorola SBG1000 Wireless Cable Modem Gateway
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Connecting the SBG1000 to the Cable System
Allow 5 to 30 minutes the first time you turn on the SBG1000 to find and lock on the appropriate communications channels.
1Be sure the computer is on and the SBG1000 is unplugged.
2Connect one end of the coaxial cable to the cable outlet or splitter.
3Connect the other end of the coaxial cable to the cable connector on the SBG1000.
4If you are using the optional Motorola External Diversity Antenna, install it now. Follow the instructions in ???Installing the Optional External Diversity Antenna??? on page 28.
5Insert the Motorola SBG1000 Wireless Cable Modem Gateway
6Plug the power cord into the power connector on the SBG1000.
7Plug the power cord into the electrical outlet. This turns the Motorola SBG1000 Wireless Cable Modem Gateway on. You do not need to unplug it when not in use.
8Check that the lights on the Front Panel cycle through this sequence:
???Power icon turns on when AC power is connected to the SBG1000 and indicates that the power supply is working properly.
???RX (receive) light flashes while scanning for the receive channel and changes to solid green when the receive channel is locked.
???TX (transmit) light flashes while scanning for the send channel and changes to solid green when the send channel is locked.
???LNK (link) light flashes during SBG1000 registration and configuration and changes to solid green when the cable modem wireless gateway is registered.
???Globe icon flashes when the SBG1000 is transmitting or receiving data.
Connecting the SBG1000 to the cable system
1
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Cabling the Ethernet or HPNA LAN
After connecting to the cable system, you can connect your wired Ethernet and/or HPNA LAN. Some samples are shown in ???Wired Ethernet LAN??? on page 10 and ???HPNA LAN??? on page 13. Detailed information about network cabling is beyond the scope of this document. You must install proper drivers for the Ethernet NIC or HPNA adapter.
Obtaining an IP address in Windows 98, Windows 98 SE, or Windows Me
You must do the following on each Ethernet client PC running Windows 98, Windows 98 SE, or Windows Me:
1On the Windows Desktop, click Start.
2Select Run. The Run window is displayed.
3Type winipcfg.exe and click OK. The IP Configuration window is displayed:
4 Click the Renew button to obtain an IP address for the PC from the DHCP server on the SBG1000.
Obtaining an IP address in Windows 2000 or Windows XP
You must do the following on each Ethernet client PC running Windows 2000 or Windows XP:
1On the Windows Desktop, click Start.
2Select Run. The Run window is displayed.
3Type cmd and click OK to display a command prompt window.
4Type ipconfig /renew and press ENTER to obtain an IP address for the PC from the DHCP server on the SBG1000.
5Type exit and press ENTER to return to Windows.
Obtaining an IP address on Macintosh or UNIX Systems
Follow the instructions in your user manual.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Connecting a PC to the USB Port
You can connect a single PC running Windows 98, Windows XP, Windows Me, or Windows 2000 to the Motorola SBG1000 Wireless Cable Modem Gateway USB port.
Caution!
Before plugging in the USB cable, be sure the Motorola SBG1000 Wireless Cable Modem Gateway
To connect a PC to the USB port:
1Connect the USB cable to the USB port on the SBG1000.
2Connect the other end to the USB port on the computer.
3Install the USB driver following the appropriate procedure for ???Setting Up a USB Driver??? on page 95.
Setting Up the Wireless LAN
For information about wireless LAN setup, see ???Setting Up the Wireless LAN??? on page 67.
Connecting the Printer
Connect the printer to the Motorola SBG1000 Wireless Cable Modem Gateway printer port. If a cable was supplied with the printer, use that cable. Consult your printer documentation to determine cabling requirements from the SBG1000 to the printer.
After connecting the printer, power it on and follow the instructions for ???Configuring the Print Server??? on page 77.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Wall Mounting the Wireless Gateway
If you mount the SBG1000 on the wall, you must:
???Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services.
???Follow all local standards for installing a network interface unit/network interface device (NIU/NID).
If possible, mount the SBG1000 to concrete, masonry, a wooden stud, or other very solid wall material. Use anchors if necessary; for example if you must mount the unit on drywall.
To mount your SBG1000 on the wall:
1Print the Wall Mounting Template on page 27:
Click the Print icon or choose Print from the File menu to display the Print dialog box. (The following image is from Adobe Acrobat Reader?? running on Windows 2000; there may be slight differences in your version.)
Be sure you print the template at 100% scale. Be sure Fit to page is not checked in the Print dialog box.
Click the OK button to print the template.
2Measure the printed template with a ruler to ensure that it is the correct size.
3Use a center punch to mark the center of the holes.
4On the wall, locate the marks for the mounting holes.
Caution!
Before drilling holes, check the structure for potential damage to water, gas, or electric lines.
5Drill the holes to a depth of at least 3.8 cm (11/2 inches).
6If necessary, seat an anchor in each hole.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Use M5 x 38 mm
7Using a screwdriver, turn each screw until part of it protrudes from the wall, as shown:
???There must be 4.0 mm (.16 inches) between the wall and the underside of the screw head.
???The maximum distance from the wall to the top of the screw head is 7.6 mm (.3 in).
7.6mm (.3 inches) maximum
10.5mm (.4 inches) maximum
4.0mm (.16 inches)
8Place the SBG1000 so the keyholes are above the mounting screws.
9Slide the SBG1000 down so it stops against the top of the keyhole opening.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Wall Mounting Template
You can print this page to use as a wall mounting template.
Be sure you print it at 100% scale. In Acrobat Reader, be sure that Fit To Page is not checked in the Print dialog box.
Measure the printed template with a ruler to ensure that it is the correct size.
17.24 cm. 6.79 in.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Installing the Optional External Diversity Antenna
The optional Motorola External Diversity Antennas are designed to provide an indoor operating range with WEP enabled of at least:
The maximum wireless operation distance depends on the type of materials through which the signal must pass and the location of the diversity antennas and clients (stations). Motorola cannot guarantee wireless operation for all supported distances in all environments.
To install the optional Motorola External Diversity Antenna:
1Be sure the SBG1000 is unplugged. As with all electronic equipment, avoid potential shock by always unplugging the power cord from the wall outlet or other power source before disconnecting it from the SBG1000 rear panel.
2Remove the antennas on the SBG1000 by unscrewing the connectors. You may need a pair of needle nose pliers to loosen them.
Store the antennas supplied on the SBG1000 in a safe place.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Disconnecting the antennas provided with the SBG1000
3Connect the cables from the Motorola External Diversity Antenna to the connectors on the Motorola SBG1000 Wireless Cable Modem Gateway Front Panel.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Connecting the Optional External Diversity Antenna to the SBG1000
4Position or mount the External Diversity Antenna in a suitable location away from the computer and monitor.
Follow the instructions provided with the External Diversity Antenna. Do not twist the antenna cables.
To obtain optimum results, try moving the External Diversity Antennas to slightly different locations.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Configuring the SBG1000
Configuring the SBG1000 includes:
???
???
???
???
For more information about configuration, see ???Configuring TCP/IP??? on page 53, ???Setting Up the Wireless LAN??? on page 67, ???Configuring the Print Server??? on page 77, or ???Setting Up a USB Driver??? on page 95.
For normal operation, you do not need to change most default settings. The following caution statements summarize the issues you must be aware of:
Caution!
To prevent unauthorized configuration, change the default password immediately when you first configure the Motorola SBG1000 Wireless Cable Modem Gateway. See ???Changing the Default Password??? on page 34
Firewalls are not foolproof. Choose the most secure firewall policy you can. See ???Setting the Firewall Policy??? on page 36.
For a wireless LAN only, be sure you follow the instructions in ???Setting Up the Wireless LAN??? on page 67.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Starting the SBG Setup Program
1On a computer on the LAN, open a web browser.
2In the Address or Location field, type 192.168.100.1 and press ENTER to display the Login window:
3 Click Login to display the Enter Network Password window:
4In the User Name field, type the User Name (the default is ???admin???).
5In the Password field, type the Password (the default is ???motorola???).
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
6 Click OK to display the SBG Setup Program:
Cable Configure and monitor the cable system connection
Gateway Configure and monitor the gateway preferences (see ???Configuring the Gateway??? on page 43)
Wireless Configure and monitor the wireless interface (see ???Setting Up the Wireless LAN??? on page 67)
Firewall Configure and monitor the firewall (see ???Setting the Firewall Policy??? on page 36)
Printer Configure the SBG1000 print server (see ???Configuring the Print Server??? on page 77)
Admin Changing the Default Password (see page 34)
Help Display information about the SBG1000 (see ???Getting Help??? on page 35)
Info Display information about the SBG Setup Program
Reboot Restart the SBG1000. It is the same as pressing the reset button on the Rear Panel for less than five seconds.
For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Changing the Default Password
Caution!
To prevent unauthorized configuration, change the default password immediately when you first configure the Motorola SBG1000 Wireless Cable Modem Gateway.
To change the default password:
1 On the SBG Setup Program screen, click Admin to display the ADMIN ??? basic page:
2Type the old password in the Old Password field. (The default password is ???motorola.???)
3Type the new password in the New Password field.
4Type the new password again in the Verify Password field.
5Click Apply to apply your changes.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Getting Help
To get help on any underlined item, field, click the text. For example, if you click a field or the help button on the ADMIN ??? basic page, the following help is displayed:
This button also displays help for the window.
You can scroll to browse the help, or click another item to display help for that item.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Setting the Firewall Policy
Caution!
Firewalls are not foolproof. Choose the most secure firewall policy you can. To enable easy network setup, the default firewall policy is Low, which provides minimum security.
To select a predefined policy for all packets processed by the firewall:
1On the SBG Setup Program left panel, click Firewall.
2Click POLICY.
3Click basic to display the options for firewall policy:
4Select one of the following. Unless you have the necessary expertise and need to setup a custom firewall, use High, Medium, or Low:
High Safest configuration, highest security. We recommend this setting.
Medium Common configuration, modest risk
Low Minimum security, higher risk
Custom You can create a custom firewall policy on the Firewall > POLICY ??? advanced Page (see page 39). Do not create a custom policy unless you have the necessary expertise and the need to do so.
None This setting disables the firewall and provides no security. We do not recommend this setting.
5Click Apply to apply your changes.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Firewall Pages in the SBG Setup Program
Use the following pages to configure the firewall:
???
???
???
???
???
For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Firewall > POLICY ??? basic Page
Use this page to select a predefined firewall policy for all packets processed by the SBG firewall, as described in ???Setting the Firewall Policy??? on page 36. Advanced users only can create a custom policy on the Firewall > POLICY ??? advanced Page (see page 39). The FIREWALL POLICY setting None disables the firewall and provides no security. We do not recommend this setting.
The predefined policies provide outbound Internet access for computers on the SBG LAN.
The SBG firewall uses stateful inspection to allow inbound responses when there already is an outbound session running corresponding to the data flow. For example, if you use a web browser, outbound HTTP connections are permitted on port 80. Inbound responses from the Internet are allowed because an outbound session is established. When required, the SBG firewall can be configured to allow inbound packets without first
establishing an outbound session.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Firewall > POLICY ??? advanced Page
Use this page to construct a custom firewall policy.
Firewall > POLICY ??? advanced page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Firewall > ALERT ??? basic Page
Use this page to set the alert mechanism for firewall intrusion detection events.
Firewall > ALERT ??? basic page fields
Intrusion Detection Check Email to be alerted through SMTP
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Firewall > ALERT ??? email Page
Use this page to configure the
Firewall > ALERT ??? email page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Firewall > LOGS Page
Use this page to set which firewall events are logged.
Firewall > LOGS page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Configuring the Gateway
This section describes the Gateway configuration pages in the SBG Setup Program:
???
???
???
???
???
???
For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Gateway > STATUS Page
This page displays the gateway status information:
These fields display settings that are set on the other Gateway pages. For descriptions, see the sections about those pages.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Gateway > WAN Page
Use this page to configure the external (public) wide area network (WAN) interface:
Gateway > WAN page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Gateway > WAN page fields (continued)
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Gateway > LAN ??? nat config Page
Use this page to configure NAT:
Gateway > LAN ??? nat config page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Gateway > LAN ??? dhcp server config Page
Experienced network administrators only can use this page to perform advanced DHCP server configuration:
CAUTION!
Do not modify these settings unless you are an experienced network administrator with strong knowledge of IP addressing, subnetting, and DHCP.
Gateway > LAN ??? advanced page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Gateway > LAN ??? dhcp reservations Page
Use this page to configure DHCP reservations:
Gateway > LAN ??? dhcp reservations page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Gateway > LAN ??? dhcp reservations page fields (continued)
Gateway > ALG ??? basic Page
This may not be supported in your code release. For the most recent documentation, visit the Product Documentation page on www.motorola.com/broadband.
Gateway > ALG ??? advanced Page
This may not be supported in your code release. For the most recent documentation, visit the Product Documentation page on www.motorola.com/broadband.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Gateway > LOG Page
Use this page to:
Gateway > LOG page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Configuring TCP/IP
You must be sure all client computers are configured for TCP/IP (a protocol for communication between computers). Perform one of:
???
???
???
???Follow the instructions in your Macintosh or UNIX user manual
After configuring TCP/IP, perform one of the following to verify the IP address:
??????Verifying the IP Address in Windows 95, Windows 98, or Windows Me??? on page 64
??????Verifying the IP Address in Windows 2000 or Windows XP??? on page 65
???Follow the instructions in your Macintosh or UNIX user manual
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Configuring TCP/IP in Windows 95, Windows 98, or Windows Me
1On the Windows Desktop, click Start.
2Select Settings and then Control Panel from the
3
Although your SBG model number may be different than in the images in this guide, the procedure is the same.
4Select the Configuration tab.
5Verify that TCP/IP is installed for the adapter used to connect to the SBG1000. If TCP/IP is installed, skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6.
6Select the adapter to use for the SBG1000 connection and click Add. The Select Network Component Type window is displayed:
7 Click Protocol and click the Add button.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
8Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window:
9Click OK.
10Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the SBG1000.
11Click Properties. The TCP/IP Properties window is displayed:
12Click the IP Address tab.
13Click Obtain an IP address automatically.
14Click OK to accept the TCP/IP settings.
15Click OK to close the Network window.
16Click OK when prompted to restart the computer and click OK again.
When you complete TCP/IP configuration, go to ???Verifying the IP Address in Windows 95, Windows 98, or Windows Me??? on page 64.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Configuring TCP/IP in Windows 2000
1On the Windows Desktop, click Start.
2Select Settings and then Control Panel from the
3
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
4Click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed:
5 Click Properties. Information similar to the following window is displayed:
6If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10.
If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed:
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
7Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed:
8Click Internet Protocol (TCP/IP).
9Click OK. The Local Area Connection number Properties window is
10 Be sure the box next to Internet Protocol (TCP/IP) is checked.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
11 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed:
12Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected.
13Click OK to accept the TCP/IP settings.
14Click OK to close the Local Area Connection number Properties window.
15Click OK when prompted to restart the computer and click OK again.
When you complete the TCP/IP configuration, go to ???Verifying the IP Address in Windows 2000 or Windows XP??? on page 65.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Configuring TCP/IP in Windows XP
1 On the Windows desktop, click Start to display the Start window:
2Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to
step 5.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
3 Click Network and Internet Connections to display the Network and Internet Connections window:
4On the Network and Internet Connections window in the ???or pick a Control Panel icon, click Network Connections to display the LAN or
5If a classic view similar to below is displayed, click Network Connections to display the LAN or
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
6
7 Select Properties from the
8On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
9Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window:
10On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown above.
11Click OK to close the TCP/IP Properties window.
12Click OK to close the Local Area Connection Properties window.
When you complete the TCP/IP configuration, go to ???Verifying the IP Address in Windows 2000 or Windows XP??? on page 65.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Verifying the IP Address in Windows 95, Windows 98, or Windows Me
To check the IP address:
1On the Windows Desktop, click Start.
2Select Run. The Run window is displayed.
3Type winipcfg.exe and click OK. The IP Configuration window is displayed. The Ethernet Adpater Information field will vary depending on the system, as shown in the following examples:
The values for Adapter Address, IP Address, Subnet Mask, and Default Gateway on the PC will be different than in the image.
In Windows 98, if ???Autoconfiguration??? is displayed before the IP Address as in the following image, call your service provider.
4Select the adapter name ??? the Ethernet card or USB device.
5Click Renew.
6Click OK after the system displays an IP address.
If after performing this procedure the computer cannot access the Internet, call your cable service provider for help.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Verifying the IP Address in Windows 2000 or Windows XP
To check the IP address:
1On the Windows Desktop, click Start.
2Select Run. The Run window is displayed.
3Type cmd and click OK to display a command prompt window.
4Type ipconfig and press ENTER to display the IP configuration. A display similar to the following indicates a normal configuration:
If an Autoconfiguration IP Address is displayed as in the following window, there is an incorrect connection between the PC and the SBG1000 or there are cable network problems. Check the cable connections and determine if you can view
After verifying the cable connections and proper
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
To renew the IP address:
1Type ipconfig /renew and press ENTER. If a valid IP address is displayed as shown, Internet access should be available.
2 Type exit and press ENTER to return to Windows.
If after performing this procedure the computer cannot access the Internet, call your cable service provider for help.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Setting Up the Wireless LAN
You can use the Motorola SBG1000 Wireless Cable Modem Gateway as an access point for an IEEE 802.11b wireless LAN without changing its default settings. This section describes:
???
???
???
???
Caution!
The default Wired Equivalent Privacy (WEP) Authentication setting Disable WEP provides no security for wireless data. After the wireless LAN is operational, be sure to configure WEP as described in ???Configuring Basic Wireless LAN Security??? on page 69.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Configuring a Unique Wireless Network Name
All clients (stations) on the wireless LAN must have the same network name (ESSID) as the access point on the SBG1000. You must configure the same ESSID on all IEEE 802.11b LAN clients.
To configure the ESSID:
1Start the SBG Setup Program as described in ???Starting the SBG Setup Program??? on page 32.
2On the left frame, click Wireless.
3Click the NETWORK tab to display:
4In the ESSID field, type a name. It can be any alphanumeric,
5Click Save Changes to save your changes.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Configuring Basic Wireless LAN Security
Caution!
The default settings provide no security for wireless data. After the wireless LAN is operational, be sure to enable Shared Key Authentication and Wired Equivalent Privacy (WEP) encryption. You must configure the same WEP key on the SBG1000 access point and all wireless clients (stations).
To enable WEP and set the key on the SBG1000:
1On the SBG Setup Program left frame, click Wireless.
2Click the SECURITY tab to display the Wireless > SECURITY ??? basic screen:
3Set the following:
Authentication Sets whether shared key authentication is enabled to provide data privacy on the wireless LAN:
???Open System ??? Any wireless LAN client can transmit data to any other client without authentication. Open authentication provides no security for transmitted data.
???Shared Key ??? All data transmitted over the wireless LAN is encrypted. The SBG authenticates and transfers data to and from all clients having shared key authentication enabled and an identical WEP key.
For optimal security, we recommend changing the WEP keys frequently. The default is Open
System.
Encryption Use a WEP key length that is compatible with your wireless client adapters. Choose one of:
???Enable
???Enable
???Disable WEP ??? Recommended during network setup only
Key 1 to Key 4 Sets the active WEP key. You can enter up to four
???For
???For
4If necessary, click Reset Wireless Defaults to reset the wireless defaults.
5Click Save Changes to save your changes.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Configuring Wireless Clients
For each wireless client computer (station), install the wireless client card or adapter ??? such as a Motorola PCC11b wireless card or Motorola USB11b wireless adapter ??? following the instructions supplied with the card or adapter.
Configure the card or adapter to obtain an IP address automatically. The Motorola PCC11b wireless card and Motorola USB11b wireless adapter are supplied with a client configuration program called Wireless Client Manger, which is installed in the Windows Startup group.
If Wireless Client Manager is running, the icon is displayed on the Windows task bar.
To distinguish it from other nearby IEEE 802.11b wireless LANs, each wireless LAN is identified by a unique network name (also known as a network identifier or ESSID). When prompted for the network identifier, network name, or ESSID, type the name set in the ESSID field on the Wireless > NETWORK window in the SBG Setup Program. For more information, see ???Configuring a Unique Wireless Network Name??? on page 68.
After you specify the network name, the wireless card or adapter automatically scans for an IEEE 802.11b access point such as the SBG1000 and the proper channel and data rate.
If shared key authentication is enabled and a WEP key is set on the SBG1000 as described in ???Configuring Basic Wireless LAN Security??? on page 69, you must enter the same WEP key on the wireless client. The SBG1000 cannot authenticate a client if:
???
???
Shared key authentication is enabled on the SBG1000 but not on the client
The client WEP key does not match the SBG1000 WEP key
Caution!
If shared key authentication is not enabled and no WEP key is set, there is no security for wireless data. You must configure the same WEP key on the SBG1000 and all wireless clients.
After you correctly set the network name and WEP key on the client computer, you should be able to use it to surf the Internet.
Wireless Pages in the SBG Setup Program
Use the Wireless pages to control and monitor the wireless interface:
???
???
???
???
???
For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Wireless > STATUS Page
Use this page to view the wireless interface status.
Wireless > STATUS Page Fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Wireless > NETWORK Page
Use this page to configure wireless LAN settings.
You can use the Motorola SBG1000 Wireless Cable Modem Gateway to operate an IEEE 802.11b wireless LAN without changing its default settings.
Wireless > NETWORK page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Wireless > NETWORK page fields (continued)
Enable Short Preamble Short preamble can improve throughput when the SBG1000 access point and associated clients operate at 2, 5.5, or 11 Mbps. If you enable short preamble, be sure all wireless clients also support short preamble. Short preamble is an optional IEEE 802.11b feature that is useful if maximum throughput is important and interoperability with legacy IEEE 802.11b equipment is not required. The default is Disabled.
Wireless > SECURITY ??? basic Page
Use this page to configure basic Wired Equivalent Privacy (WEP) settings.
CAUTION!
The default Authentication setting of Disable WEP provides no security for transmitted data.
For information about using this page, see ???Configuring Basic Wireless LAN Security??? on page 69.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Wireless > SECURITY ??? advanced Page
Use this page to configure advanced wireless security settings.
Wireless > Security ??? ADVANCED page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Wireless > Security ??? ADVANCED page fields (continued)
Wireless > STATISTICS page
Use this page to display wireless statistics.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Wireless > STATISTICS page fields (continued)
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Configuring the Print Server
The SBG1000 print server supports a printer connected to its printer port using Microsoft, UNIX (Linux), or Apple printing. Configuring printing consists of:
???
???
???
Configuring the SBG1000 Print Server
Connecting the printer to the SBG1000 as shown in ???Installation??? on page 19
Adding a printer to each PC following one of:
??????Adding a Printer in Windows 98 or Windows Me??? on page 80
Configuring the SBG1000 Print Server
1Start the SBG Setup Program as described in ???Starting the SBG Setup Program??? on page 32.
2On the left frame, click Printer to display the Printer CONFIGURATION > basic page:
3(Optional) For a printer that supports
4Use the following pages to configure the print server for the necessary platform(s):
Windows Printer > CONFIGURATION ??? Microsoft smb Page (see page 78)
Macintosh Printer > CONFIGURATION ??? Apple Page (see page 79)
UNIX (Linux) Printer > CONFIGURATION ??? lpr Page (see page 80)
5Power off the SBG1000.
6Connect the printer to the printer port on the SBG1000 Rear Panel as shown in ???Installation??? on page 19.
7Power on the printer.
8Power on the SBG1000. If printer configuration was successful, the printer icon displays on the SBG1000 front panel.
If the printer icon is not displayed, check the printer cable connection and power the printer and the SBG1000 off and on again. Verify that Enable printer is checked on the Printer CONFIGURATON > basic page.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Printer > CONFIGURATION ??? Microsoft smb Page
Use this page to configure the print server for Microsoft printing:
Printer > CONFIGURATION ??? Microsoft smb page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Printer > CONFIGURATION ??? Apple Page
Use this page to configure the print server for AppleTalk printing:
Printer > CONFIGURATION ??? apple page fields
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Printer > CONFIGURATION ??? lpr Page
Use this page to configure the print server for UNIX printing:
Printer > CONFIGURATION ??? lpr page fields
Adding a Printer in Windows 98 or Windows Me
1On the Windows desktop, click Start.
2Click Settings.
3Click Control Panel to display the Control Panel window:
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
4
5Click the Identification tab:
6In the Workgroup field, type the Workgroup name. Be sure it matches the ???Domain Name??? configured on the SBG1000 Printer > CONFIGURATION ??? Microsoft smb Page (see page 78).
7Click the Configuration tab to display the Configuration page:
8 Select the TCP/IP for the SBG1000 network interface, as shown above.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
9 Click Properties to display the TCP/IP Properties window:
Be sure Obtain an IP address automatically is selected.
10 Click the WINS Configuration tab to display:
11To Enable WINS Resolution, select its radio button.
12In the WINS Server Search Order field, type 192.168.100.1 and click Add.
13Click OK to exit the TCP/IP Properties window.
14Click OK to exit the Network window.
15On the Windows desktop, click Start.
16Click Settings.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
17 Click Printer to display the Printers window:
18
19 Click Next:
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
20 Select Network printer by clicking its radio button and click Next:
21In the Network path or queue name field, type \\Print Server Name\Queue Name and click Next. It must match the Print Server Name\Queue Name set on the SBG1000 Printer > CONFIGURATION ??? Microsoft smb Page (see page 78). The default is \\SBG1000\P1.
22In the Manufacturers field, click the manufacturer of the printer connected to the SBG1000.
23In the Printers field, click the printer model.
If your printer is not listed, its driver software is not installed in Windows on the PC. You need to provide the driver from a disk or download the driver from the Internet.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
24 Click Next.
25Click Next to accept the default printer name. or
Type the name and click Next.
26 Click Finish to complete printer installation and print a test page.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Adding a Printer in Windows 2000
1On the Windows desktop, click Start.
2Click Settings.
3Click Control Panel to display the Control Panel window:
4
5Click the Network Identification tab:
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
6 Click Properties. The Identification Changes window is displayed:
7In the Workgroup field, type the Workgroup name. Be sure it matches the ???Domain Name??? configured on the SBG1000 Printer > CONFIGURATION ??? Microsoft smb Page (see page 78).
8Click OK.
9On the System Properties window, click OK. You are prompted to reboot your computer.
10Click Yes to reboot.
11After the PC reboots, click Start.
12Click Settings.
13Click Control Panel to display the Control Panel window:
14
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
15
16 Click Properties. The Local Area Connection Properties window is displayed:
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
17Click Internet Protocol TCP/IP and click the Properties button. The Local Area Connection Properties window is displayed:
18 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed:
Be sure Obtain an IP address automatically is selected.
19 Click Advanced to display the Advanced TCP/IP Settings window.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
20 Click the WINS tab:
21 Click Add. The TCP/IP WINS Server window is displayed:
22In the WINS server field, type 192.168.100.1 click Add.
23Click OK three times to close the Advanced TCP/IP Settings window, the Internet Protocol (TCP/IP) Properties window, and the Local Area Connection Properties window.
24Click Start.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
25Click Settings.
26Click Printers to display the Printers window:
27
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
28 Click Next:
29Click the Network printer radio button to select it and click Next:
30Click Next to browse the network for the SBG1000 printer. This step will fail but is necessary.
31Click Back to return to the following window:
32In the Type the printer name,... field, type \\Print Server Name\Queue Name and click Next. It must match the Print Server Name\Queue Name set on the SBG1000 Printer > CONFIGURATION ??? Microsoft smb Page (see page 78). The default is \\SBG1000\P1.
If a message such as the following displays, indicating that the printer driver is not present, insert the driver disk provided with your printer in the drive and click OK.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
The following message should display:
33 Click Finish to complete printer installation.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Setting Up a USB Driver
The following subsections describe setting up a USB driver if you connect a PC to the USB port on the SBG. Perform one of the following procedures based on your Windows version:
???
???
???
???
The SBG1000 USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only.
CAUTION!
Be sure the Motorola SBG1000 Wireless Cable Modem Gateway
If you have a problem setting up the USB driver, remove it by performing one of the following procedures:
???
???
???
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Setting Up a USB Driver in Windows 98
Be sure the Motorola SBG1000 Wireless Cable Modem Gateway
A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed:
1 Click Next. The following window is displayed:
Be sure ???Search for the best driver for your device??? is selected.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
2 Click Next. The following window is displayed:
Be sure
3Click Next. The message ???Please wait while Windows searches for a new driver for this device??? is displayed. If the computer successfully locates the driver, you can skip to step 6.
If the computer does not locate the driver, the previous window is displayed again.
4Select Specify a location and type the location of the
To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file on the
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
5 Click Next.The following window is displayed:
6Select The updated driver... and click Next. If the following window is not displayed, verify that the Motorola SBG1000 Wireless Cable Modem Gateway
Although your SBG model number may be different than in the images in this guide, the procedure is the same.
7After the window shown under step 6 is displayed, click Next.
If a window with the message Copying Files... displays and asks for the
If an Insert Disk window similar to the one below is displayed, Windows 98 system files are needed to complete the installation. To install the files, insert your Windows 98
OK.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
After all the necessary files are loaded, the following window is displayed to confirm a successful installation:
8 Click Finish. The Systems Settings Change window is displayed:
9 Click Yes to restart the computer.
When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP??? on page 53.
If you have difficulties setting up the USB driver, perform ???Removing the USB Driver from Windows 98 or Windows Me??? on page 105 and repeat this procedure. If that does not correct the problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SBG1000 for information about obtaining warranty service.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Setting Up a USB Driver in Windows 2000
Be sure the Motorola SBG1000 Wireless Cable Modem Gateway
1 Click Next. The following window is displayed:
Although your SBG model number may be different than in the images in this guide, the procedure is the same.
Be sure ???Search for a suitable driver for my device??? is selected.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
2 Click Next. The following window is displayed:
Be sure
3 Click Next. The following window is displayed:
4Click Next.
If the Insert Disk window is displayed, be sure the Motorola SBG1000 Wireless Cable Modem Gateway
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
5 On the Insert Disk window, click OK. The Files Needed window is displayed:
6If necessary, select the
7Click Browse.
8Locate the NetMotCM.sys file in the
9
10Click OK. The Found New Hardware Wizard window is displayed:
11 Click Finish to complete the installation.
When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP??? on page 53.
If you have any difficulties setting up the USB driver, perform ???Removing the USB Driver from Windows 2000??? on page 108 and repeat this procedure.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Setting Up a USB Driver in Windows Me
Be sure the Motorola SBG1000 Wireless Cable Modem Gateway
1Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the following window is displayed:
Although your SBG model number may be different than in the images in this guide, the procedure is the same.
2If the window above is displayed, click Finish. Otherwise, be sure the Motorola SBG1000 Wireless Cable Modem Gateway
When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP??? on page 53.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Setting Up a USB Driver in Windows XP
Be sure the Motorola SBG1000 Wireless Cable Modem Gateway
1Be sure ???Install the software automatically??? is selected.
2Click Next. Windows automatically searches for the correct USB drivers and installs them. If the installation is successful, the following window is displayed:
Although your SBG model number may be different than in the images in this guide, the procedure is the same.
3Click Finish to complete the installation. Otherwise, be sure the Motorola SBG1000 Wireless Cable Modem Gateway
When you finish setting up the USB driver, you can continue with ???Configuring TCP/IP??? on page 53.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Removing the USB Driver from Windows 98 or Windows Me
1On the Windows Desktop,
???In Windows 98, the Network Neighborhood icon
???In Windows ME, the My Network Places icon The Network window is displayed:
Although your SBG model number may be different than in the images in this guide, the procedure is the same.
2 Click the Motorola SurfBoard SBG1000 USB Gateway.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
3Click Remove. The Network window no longer displays Motorola SurfBoard SBG1000 USB Gateway in the list:
4 Click OK. The System Settings Change window is displayed:
5Disconnect the USB cable from the PC or SBG1000.
6Click Yes to restart the computer.
7Insert the Motorola SBG1000 Wireless Cable Modem Gateway
8Press the Esc key on the keyboard to exit the
9To start Windows Explorer, click Start and select Run.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
10 In the Run window, type explorer and click OK. The Exploring window is displayed:
Windows Explorer may appear different than in the image. There are variations between Windows versions and you can configure Windows Explorer as you like.
11
12
13 Click Remove Driver.
After you remove the USB driver,
??????Setting Up a USB Driver in Windows 98??? on page 96
??????Setting Up a USB Driver in Windows Me??? on page 103
If you continue to have problems, contact your cable service provider.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Removing the USB Driver from Windows 2000
1On the Windows desktop, click Start.
2Click Settings.
3Click Control Panel to display the Control Panel window:
4
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
5On the System Properties window, click the Hardware tab.
6Click the Device Manager button to display the Device Manager window:
Although your SBG model number may be different than in the images in this guide, the procedure is the same.
7On the Device Manager window,
8Click the Motorola SurfBoard SBG1000 USB Gateway. The Uninstall icon displays on the window near the top.
9Click the Uninstall icon. The following window is displayed:
10Click OK.
11Close the Device Manager window.
12Close the Control Panel window.
13Insert the Motorola SBG1000 Wireless Cable Modem Gateway
14Press the Esc key on the keyboard to exit the
15To start Windows Explorer, click Start and select Run to display the Run window.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
16 On the Run window, type explorer and click OK to display Windows Explorer:
Windows Explorer may appear different than in the image. There are variations between Windows versions and you can configure Windows Explorer as you like.
17
18
19
20Be sure the USB cable is disconnected.
21Click Remove Driver.
Informational messages similar to the ones shown are displayed on the SURFboard Cable Modem USB Driver Removal window.
After you remove the USB driver,
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Removing the USB Driver from Windows XP
1 On the Windows desktop, click Start to display the Start window:
2Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options:
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
3If a Category view similar to the image under step 2 is displayed, click Performance and Maintenance to display the Performance and Maintenance window. Otherwise, skip to step 5.
4 Click System to display the System Properties window. Skip to step 6.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
5 If a classic view similar to the following is displayed, click System to display the System Properties window:
6 On the System Properties window, click the Hardware tab to display the Hardware page:
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
7
Although your SBG model number may be different than in the images in this guide, the procedure is the same.
8
9Click the Motorola SurfBoard SBG1000 USB Gateway. The Uninstall icon displays on the window near the top.
10Click the Uninstall icon.
11Close the Device Manager and Control Panel windows.
12Insert the Motorola SBG1000 Wireless Cable Modem Gateway
13Press the Esc key on the keyboard to exit the
14To start Windows Explorer, click Start and select Run to display the Run window.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
15 Type explorer and click OK to display Windows Explorer.
Windows Explorer may appear slightly different than in the image. There are variations between Windows versions and you can configure Windows Explorer as you like.
16
17
18
19Be sure the USB cable is disconnected.
20Click Remove Driver. Informational messages similar to the ones shown are displayed on the SURFboard Cable Modem USB Driver Removal window.
After you remove the USB driver,
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Troubleshooting
If the solutions listed here do not solve the problem, contact your cable service provider. Before calling your cable service provider, try pressing the reset button on the rear panel. Resetting the SBG1000 may take 5 to 30 minutes. Your service provider may ask for the status of the
Green power icon light is off
Cannot send or receive data
Problems related to unsuccessful USB driver installation
The printer icon is not displayed
Check that the power cord is properly plugged into the electrical outlet and the SBG1000.
Check that the electrical outlet is working.
Press the Reset button.
On the top front panel, note which is the first light (starting from the left) that is off. This light indicates where the error occurred as described in the
If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive regular TV channels, the data service will not function.
Check the coaxial cable at the SBG1000 and wall outlet.
Check the IP address. Follow the steps for Setting Up a USB Driver for your system. Call your cable service provider if you need an IP address.
Check that the Ethernet cable is properly connected to the SBG1000 and the computer.
Remove the USB driver. Follow the appropriate procedure for your system in ???Setting Up a USB Driver??? on page 95.
Check the printer cable connection and power the printer and SBG1000 off and on again. Verify that Enable printer is checked on the Printer CONFIGURATION > basic page.
For more information about the lights, see ???Front Panel??? on page 6.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Contact Us
In the United States and Canada, if you need assistance while working with the SBG1000 and related equipment, call
For information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard SBG1000.
For answers to typical questions, see
For more information about Motorola consumer cable products, education, and support, visit http://www.motorola.com/broadband.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Here are answers to questions our customers frequently ask:
Q What is
ACable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and does not tie up telephone lines for incoming or outgoing calls and faxes.
Q How fast is the Motorola SBG1000 Wireless Cable Modem Gateway?
ACable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem. You can experience speeds of over 1,000 Kbps. Due to network condition such as traffic volume and the speed of the sites you visit, actual speed may vary. Many network and other factors can affect download speeds.
Q How many users can one SBG support?
A A single SBG can support up to 245 users, each assigned a unique IP address, on a class C network.
Q What is Network Address Translation?
ANAT is a technique to translate private IP addresses on your LAN to a single IP address assigned by your cable service provider that is that is visible to outside users on the Internet.
Q What is IEEE_802.11b?
A IEEE 802.11b is the IEEE wireless network standard.
Q What type of firewall is provided on the SBG1000?
A The SBG1000 provides a
Q What wireless security measures are provided on the SBG1000?
ATo protect data transmitted over wireless connections, the SBG1000 supports WEP encryption and MAC access control lists. For information, see ???Setting Up the Wireless LAN??? on page 67.
Q Why is there no Standby button?
AAs a security measure, current Motorola SURFboard cable modems provide a Standby button to temporarily suspend the Internet connection. Because the SBG firewall provides high security levels while connected, the Standby button is not required.
Q Can I still watch cable TV while using my Motorola SBG1000 Wireless Cable Modem Gateway?
A Yes, your cable TV line can carry the TV signal while you send and receive information on the Internet.
Q What are CableLabs Certified, DOCSIS, and
ACableLabs Certified, DOCSIS, and
Q If I have an SBG1000, can I still use my old 28.8 Kbps or 56 Kbps modem?
AYes you can. However, once you???ve experienced the speed of cable Internet access, you???ll never again want to wait for traditional
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Q Do I need to change my Internet service provider (ISP)?
ACurrently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information.
Q Do I need to subscribe to cable TV to get cable Internet access?
ANo, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own SBG1000. Check with your local cable company for specific information.
Q What type of technical support is available?
A For questions about your Internet service, connection, or SBG1000, call your cable service provider.
Q What do I do if my SBG stops working?
A???Troubleshooting??? on page 117 provides tips to diagnose problems and simple solutions. If you continue to have problems, call your cable service provider.
QCan multiple game players on the SBG LAN log onto the same game server and play simultaneously with just one public IP address?
A It depends on the game server.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Specifications
General Specifications
Wireless
Standards Compliance IEEE 802.11, 802.11b Direct Sequence Spread Spectrum - DSSS
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Cable Modem Specifications
16 QAM
QPSK
Output impedance General
Cable Interface
CPE Network Interface Data protocol Dimensions
Power
Input Power
Environmental Operating temperature Storage temperature Operating humidity
+8 dBmV to +55 dBmV
+8 dBmV to +58 dBmV
75 ohms nominal
Interface USB, Ethernet
7.2" H x 2.0" W x 7.8" L
9 Watts (nominal)
0 to +40?? C
0% to 95% RH,
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Glossary
This glossary defines terms and lists acronyms used with the Motorola SBG1000 Wireless Cable Modem Gateway.
To return to your previous page, click the Acrobat Go to Previous Page button.
A
To return to your previous page, click the Acrobat Go to Previous Page button.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
C
CableHome A project of CableLabs and technology suppliers to develop interface specifications for extending
CableLabs A research consortium that defines the interface requirements for cable modems and acknowledges that tested equipment complies with DOCSIS.
cable modem A device installed at a subscriber location to provide data communications over an HFC network. Unless otherwise specified, all references to ???cable modem??? in this documentation refers to DOCSIS or
cable modem File containing operational parameters that a cable modem or gateway downloads from the cable configuration service provider TFTP server during registration.
file
class C network An IP network containing up to 245 hosts. Class C IP addresses are in the form ???network.network.network.host.???
To return to your previous page, click the Acrobat Go to Previous Page button.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
D
Home Print Exit
N
To return to your previous page, click the Acrobat Go to Previous Page button.
O
To return to your previous page, click the Acrobat Go to Previous Page button.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
P
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
PPP
Q
To return to your previous page, click the Acrobat Go to Previous Page button.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
S
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
symbol rate Also known as baud rate, is a measure of the number of times per second a signal in a communications channel varies, or makes a transition between states (states being frequencies, voltage levels or phase angles). Usually measured in symbols per second (sps).
T
To return to your previous page, click the Acrobat Go to Previous Page button.
Home Print Exit
Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Software License
Motorola, Inc., Broadband Communications Sector (???Motorola???), 101 Tournament Drive, Horsham, PA 19044
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (???LICENSE???) CAREFULLY BEFORE YOU INSTALL,
DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED
DOCUMENTATION (???SOFTWARE???) PROVIDED WITH MOTOROLA???S CABLE DATA PRODUCT (THE ???CABLE DATA
PRODUCT???). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF
THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON
ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA.
THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE
AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, ???PRODUCT???), INCLUDING ALL
COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT
OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND.
The Software includes associated media, any printed materials, and any
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the Software to make it operate on
The Product is not designed or intended for use in
PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU
REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola???s rights under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the Software.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at
Home Print Exit