ii ThinkCentre User Guide

Important safety information

CAUTION:

Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the ThinkCentre Safety and Warranty Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.

If you no longer have a copy of the ThinkCentre Safety and Warranty Guide, you can obtain a Portable Document Format (PDF) version from the Lenovo?? Support Web site at http://support.lenovo.com. The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages.

Service and upgrades

Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation. Only use a Service Provider who is approved to repair your particular product.

Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred to as options. Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source. For more information on CRUs, refer to Chapter 5 ???Installing or replacing hardware??? on page 29. If you have any questions or concerns, contact the Customer Support Center.

Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

CAUTION:

Hazardous moving parts. Keep fingers and other body parts away.

CAUTION:

Before replacing any CRUs, turn off the computer and wait three to five minutes to let the computer cool before opening the cover.

Static electricity prevention

Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option

or CRU, do not open the static-protective package containing the part until the instructions direct you to install it.

When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage:

???Limit your movement. Movement can cause static electricity to build up around you.

???Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.

???Prevent others from touching components.

???When you install a static-sensitive option or CRU, touch the static-protective package containing the part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. This reduces static electricity in the package and your body.

???When possible, remove the static-sensitive part from the static-protective packaging and install the part without setting it down. When this is not possible, place the static-protective packaging on a smooth, level surface and place the part on it.

???Do not place the part on the computer cover or other metal surface.

Power cords and power adapters

Use only the power cords and power adapters supplied by the product manufacturer.

The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly.

Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.

Always route power cords so that they will not be walked on, tripped over, or pinched by objects.

Protect power cord and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can eventually result in overheating.

Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles.

Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating (such as deformed plastic) at the ac input or anywhere on the power adapter.

Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way.

Extension cords and related devices

Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.

vi ThinkCentre User Guide

Plugs and outlets

If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician.

Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.

Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratings.

Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the equipment. Do not fully extend power cords in a way that will stress the cords.

Be sure that the power outlet provides the correct voltage and current for the product you are installing.

Carefully connect and disconnect the equipment from the electrical outlet.

External devices

Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.

Heat and product ventilation

Computers, power adapters, and many accessories can generate heat when turned on and when batteries are charging. Always follow these basic precautions:

???Do not leave your computer, power adapter, or accessories in contact with your lap or any part of your body for an extended period when the products are functioning or when the battery is charging. Your computer, power adapter, and many accessories produce some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn.

???Do not charge the battery or operate your computer, power adapter, or accessories near flammable materials or in explosive environments.

???Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features.

Inspect your desktop computer for dust accumulation at least once every three months. Before inspecting your computer, turn off the power and unplug the computer's power cord from the electrical outlet; then remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, then examine and remove dust from the inside of the computer including heat sink inlet fins, power supply vents, and fans. Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently.

For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer:

???Keep the cover closed whenever the computer is plugged in.

???Regularly inspect the outside of the computer for dust accumulation.

???Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas.

???Do not restrict or block any ventilation openings.

???Do not store or operate your computer inside furniture, as this might increase the risk of overheating.

???Airflow temperatures into the computer should not exceed 35??C (95??F).

???Do not install air filtration devices. They may interfere with proper cooling.

Operating environment

The optimal environment in which to use your computer is 10??C-35??C (50??F-95??F) with humidity ranging between 35% and 80%. If your computer is stored or transported in temperatures less than 10??C (50??F), allow the cold computer to rise slowly to an optimal operating temperature of 10??C-35??C (50??F-95??F) before use. This process could take two hours in extreme conditions. Failure to allow your computer to rise to an optimal operating temperature before use could result in irreparable damage to your computer.

If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.

Keep electrical appliances such as an electric fan, radio, high-powered speakers, air conditioner, and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive.

Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled on or in the computer or an attached device, a short circuit or other damage might occur.

Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.

Modem safety information

CAUTION:

To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) telecommunication line cord listed by Underwriters Laboratories (UL) or certified by the Canadian Standards Association (CSA).

To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:

???Never install telephone wiring during a lightning storm.

???Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

???Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

???Use caution when installing or modifying telephone lines.

???Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

???Do not use the telephone to report a gas leak in the vicinity of the leak.

viii ThinkCentre User Guide

Laser compliance statement

CAUTION:

When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

???Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

???Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Power supply statement

Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Cleaning and maintenance

Keep your computer and workspace clean. Shut down the computer and then disconnect the power cord before cleaning the computer. Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces.

Chapter 1. Product overview

This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives.

Features

This section introduces the computer features. The information covers a variety of models.

To view the information about your specific model, do one of the following:

???Go into the Setup Utility program by following the instructions in Chapter 7 ???Using the Setup Utility program??? on page 71. Then, select Main ??? System Summary to view the information.

???In the Windows environment, click Start, right-click Computer, and select Properties to view the information.

Microprocessor

Your computer comes with one of the following microprocessors (internal cache size varies by model type):

???AMD?? Sempron??? microprocessor

???AMD Athlon??? II microprocessor

???AMD Phenom??? II microprocessor

???AMD FX series microprocessor

Memory

Your computer supports up to four double data rate 3 unbuffered dual inline memory modules (DDR3 UDIMMs).

Internal drives

???Optical drive: DVD-ROM or DVD-Recordable (optional)

???Serial Advanced Technology Attachment (SATA) hard disk drive

Note: Your computer supports SATA 3.0 devices. For more information, see ???Locating parts on the system board??? on page 12.

Video subsystem

???Integrated graphics for a Video Graphics Array (VGA) connector and a DisplayPort connector

???Peripheral Component Interconnect (PCI) Express x16 graphics card slot on the system board for a discrete graphics card

Audio subsystem

???Integrated high-definition (HD) audio

???Audio line-in connector, audio line-out connector, and microphone connector on the rear panel

???Microphone connector and headphone connector on the front panel

???Internal speaker (installed in some models)

Connectivity

???100/1000 Mbps integrated Ethernet controller

???PCI Express Fax modem (some models)

System management features

???Ability to store power-on self-test (POST) hardware test results

???Desktop Management Interface (DMI)

Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.

???ErP compliance mode

The energy-related products directive (ErP) compliance mode reduces the consumption of electricity when your computer is in standby or off mode. For more information, see ???Enabling ErP compliance mode??? on page 74.

???Preboot Execution Environment (PXE)

The Preboot Execution Environment is an environment to start computers using a network interface independent of data storage devices (such as the hard disk drive) or installed operating systems.

???System Management (SM) Basic Input/Output System (BIOS) and SM software

The SM BIOS specification defines data structures and access methods in a BIOS that allows a user or application to store and retrieve information specific about the computer in question.

???Wake on LAN

Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message. The message is usually sent by a program running on another computer on the same local area network.

???Wake on Ring

Wake on Ring, sometimes referred to as Wake on Modem, is a specification that allows supported computers and devices to resume from sleep or hibernation mode.

???Windows Management Instrumentation (WMI)

Windows Management Instrumentation is a set of extensions to the Windows Driver Model. It provides an operating system interface through which instrumented components provide information and notification.

Input/Output (I/O) features

???9-pin serial port (one standard and one optional)

???Eight Universal Serial Bus (USB) connectors (two on the front panel and six on the rear panel)

???One Ethernet connector

???One DisplayPort connector

???One VGA monitor connector

???One Personal System/2 (PS/2) keyboard connector (optional)

???One PS/2 mouse connector (optional)

???Three audio connectors on the rear panel (audio line-in connector, audio line-out connector, and microphone connector)

???Two audio connectors on the front panel (microphone connector and headphone connector)

For more information, see ???Locating connectors, controls, and indicators on the front of your computer??? on page 8 and ???Locating connectors on the rear of your computer??? on page 9.

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Expansion

???Two hard disk drive bays (one standard and one optional)

???Two optical drive bays

???One PCI card slot

???Two PCI Express x1 card slots

???One PCI Express x16 graphics card slot

Power supply

Your computer comes with one of the following power supplies.

???280-watt power supply with manual voltage-selection switch

???280-watt automatic voltage-sensing power supply

???320-watt automatic voltage-sensing power supply

Security features

???Computrace Agent software embedded in firmware

???Cover presence switch (also called intrusion switch)

???Ability to enable or disable SATA devices

???Ability to enable and disable USB connectors individually

???Keyboard with fingerprint reader (shipped with some models)

???Power-on password (POP), administrator password, and hard disk drive password to deter unauthorized use of your computer

???Startup sequence control

???Startup without keyboard or mouse

???Support for an integrated cable lock (Kensington lock)

???Support for a padlock

???Trusted Platform Module (TPM)

For more information, see Chapter 4 ???Security??? on page 23.

Preinstalled software programs

Your computer is preinstalled with software programs to help you work more easily and securely. For more information, see ???Software overview??? on page 4.

Preinstalled operating system

Your computer is preinstalled with the Microsoft?? Windows?? 7 operating system.

Operating system(s), certified or tested for compatibility1 (varies by model type)

???Linux??

???Microsoft Windows XP Professional SP 3

1.The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

Chapter 1. Product overview 3

Specifications

This section lists the physical specifications for your computer.

Dimensions

Width: 175 mm (6.89 inches)

Height: 414 mm (16.30 inches)

Depth: 442 mm (17.40 inches)

Weight

Maximum configuration as shipped: 11 kg (24.25 lb)

Environment

??? Air temperature:

Operating: 10??C to 35??C (50??F to 95??F)

Storage: -40??C to 60??C (-40??F to 140??F) in original shipping package

Storage: -10??C to 60??C (14??F to 140??F) without package

??? Humidity:

Operating: 20% to 80% (non-condensing)

Storage: 20% to 90% (non-condensing)

??? Altitude:

Operating: -50 to 10 000 ft (-15.2 to 3 048 m)

Storage: -50 to 35 000 ft (-15.2 to 10 668 m)

Electrical input

???Input voltage:

??? Low range:

Minimum: 100 V ac

Maximum: 127 V ac

Input frequency range: 50 to 60 Hz

??? High range:

Minimum: 200 V ac

Maximum: 240 V ac

Input frequency range: 50 to 60 Hz

Software overview

The computer comes with a preinstalled operating system and several software programs provided by Lenovo.

Software provided by Lenovo

The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer. Software programs provided with your computer might vary depending on your computer model type and preinstalled operating system.

4 ThinkCentre User Guide

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage?? Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

To access the Lenovo ThinkVantage Tools program, click Start ??? All Programs ??? Lenovo ThinkVantage Tools.

The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.

Table 1. Program icon names in Lenovo ThinkVantage Tools

Lenovo Welcome

The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer.

Fingerprint Software

The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and associate it with your power-on password, hard disk drive password, and Windows password. As a result, fingerprint authentication can replace passwords and enable simple and secure user access. A fingerprint reader keyboard is available with select computers or can be purchased for computers that support this option.

Lenovo Solution Center

Note: Depending on the date when your computer was manufactured, your computer is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for diagnostic purposes. For additional information about the Lenovo ThinkVantage Toolbox program, see ???Lenovo ThinkVantage Toolbox??? on page 100.

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. See ???Lenovo Solution Center??? on page 100 for detailed information.

SimpleTap

The SimpleTap program provides you with a quick way to customize some basic computer settings such as muting the speakers, adjusting the volume, locking the computer operating system, launching a program, opening a Web page, opening a file, and so on. You also can use the SimpleTap program to access the Lenovo App Shop, from which you can download various applications and computer software.

To start the SimpleTap program, do any of the following:

??? Click Start ??? All Programs ??? SimpleTap.

Chapter 1. Product overview 5

???Click Start ??? All Programs ??? Lenovo ThinkVantage Tools, and double-click SimpleTap.

???Click the red SimpleTap launch point on the desktop. The red launch point is available on the desktop after you have launched the SimpleTap program for the first time.

???Press the blue ThinkVantage button if your keyboard has one.

Note: The SimpleTap program is only available on certain models preinstalled with the Windows 7 operating system. If your Windows 7 model is not preinstalled with the SimpleTap program, you can download it from http://www.lenovo.com/simpletap.

Lenovo ThinkVantage Toolbox

Note: Depending on the date when your computer was manufactured, your computer is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for diagnostic purposes. For additional information about the Lenovo Solution Center program, see ???Lenovo Solution Center??? on page 100.

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. See ???Lenovo ThinkVantage Toolbox??? on page 100 for detailed information.

Product Recovery

The Product Recovery program enables you to restore the contents of the hard disk drive to the factory default settings.

ThinkVantage Password Manager

The ThinkVantage Password Manager program automatically captures and fills in authentication information for Windows applications and Web sites.

Notes: If the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Password Manager program manually before enabling its features. To install the ThinkVantage Password Manager program, do the following:

1.Click Start ??? All Programs ??? Lenovo ThinkVantage Tools, and double-click Password Vault.

2.Follow the instructions on the screen.

3.When the installation process completes, the Password Vault icon is activated.

ThinkVantage Power Manager

The ThinkVantage Power Manager program provides convenient, flexible, and complete power management for your ThinkCentre?? computer. By using the ThinkVantage Power Manager program, you can adjust your power settings to achieve the best balance between system performance and power saving.

ThinkVantage Rescue and Recovery

The ThinkVantage Rescue and Recovery program is a one button recovery and restore solution that includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.

Note: If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Rescue and Recovery program manually before enabling its features. To install the ThinkVantage Rescue and Recovery program, do the following:

1.Click Start ??? All Programs ??? Lenovo ThinkVantage Tools, and double-click Enhanced Backup and Restore.

2.Follow the instructions on the screen.

3.When the installation process completes, the Enhanced Backup and Restore icon is activated.

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ThinkVantage System Update

The ThinkVantage System Update program helps you keep the software on your computer up-to-date by downloading and installing software packages (ThinkVantage applications, device drivers, BIOS updates, and other third party applications).

Adobe Reader

The Adobe Reader program is a tool used to view, print, and search PDF documents.

Antivirus software

Your computer comes with antivirus software that you can use to detect and eliminate viruses. Lenovo provides a full version of antivirus software on your hard disk drive with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus program updates.

Locations

This section provides information to help you locate the connectors on the front and rear of your computer, parts on the system board, and components and internal drives in your computer.

Chapter 1. Product overview 7

Locating connectors, controls, and indicators on the front of your computer

Figure 1 ???Front connector, control, and indicator locations??? on page 8 shows the locations of the connectors, controls, and indicators on the front of your computer.

8 ThinkCentre User Guide

Locating connectors on the rear of your computer

Figure 2 ???Rear connector locations??? on page 9 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.

Chapter 1. Product overview 9

10 ThinkCentre User Guide

Locating components

Figure 3 ???Component locations??? on page 11 shows the locations of the various components in your computer. To remove the computer cover, see ???Removing the computer cover??? on page 30.

Chapter 1. Product overview 11

Locating parts on the system board

Figure 4 ???System board part locations??? on page 12 shows the locations of the parts on the system board.

12 ThinkCentre User Guide

Locating internal drives

Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on.

When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed. Refer to the appropriate section in ???Installing or replacing hardware??? on page 29 for instructions on how to install or replace internal drives for your computer.

Figure 5 ???Drive bay locations??? on page 13 shows the locations of the drive bays.

Figure 5. Drive bay locations

1Bay 1 - Optical drive bay (with an optical drive installed in some models)

2Bay 2 - Optical drive bay

3Bay 3 - Card reader drive bay

4Bay 4 - Secondary SATA hard disk drive bay

5Bay 5 - Primary SATA hard disk drive bay (with a 3.5-inch SATA hard disk drive installed)

Chapter 1. Product overview 13

Machine type and model label

The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.

The following is a sample of the machine type and model label.

Machine Type: XXXX

Model Number: XXX

Figure 6. Machine type and model label

14 ThinkCentre User Guide

Chapter 2. Using your computer

This chapter provides information on using some of the computer components.

Frequently asked questions

The following are a few tips that will help you optimize the use of your computer.

Can I get my user guide in another language?

The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides

Where are my recovery discs?

Lenovo provides a program that enables you to create recovery discs. For details about creating recovery discs, see ???Creating recovery media??? on page 63.

Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 ???Getting information, help, and service??? on page 103. Before using the Product Recovery discs, refer to the documentation that comes with the discs.

Attention: A Product Recovery disc package might contain multiple discs. Make sure you have all of the discs ready before starting the recovery process. During the recovery process, you might be prompted to change discs.

Where can I find help about the Windows operating system?

The Windows Help and Support information system provides you detailed information about using the Windows operating system to help you get the most of your computer. To access the Windows Help and Support information system, click Start ??? Help and Support.

Using the keyboard

Depending on your model, your computer comes with either a standard keyboard or a fingerprint reader keyboard. The Microsoft Windows shortcut keys are provided on both keyboard types.

This section provides information about the following topics:

??????Using Windows shortcut keys??? on page 15

??????Using a fingerprint reader??? on page 16

Using Windows shortcut keys

Both the standard keyboard and the fingerprint reader keyboard provide three keys you can use with your Microsoft Windows operating system.

???The two Start menu keys are located beside the Alt key on either side of the spacebar. They feature the Windows logo. When you press either, the Windows Start menu opens. The style of the Windows logo varies depending on the keyboard type.

???The context-menu key is located next to the Ctrl key on the right side of the Spacebar. Pressing the context-menu key opens the context menu for the active program, icon, or object.

Note: You can use the mouse or the Up and Down arrow keys to highlight menu selections. You can close the Start menu or the context menu by clicking the mouse or pressing Esc.

Using a fingerprint reader

Some computers might come with a keyboard that has a fingerprint reader. For more information about the fingerprint reader, see ???Fingerprint Software??? on page 5.

To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, click Start ??? All Programs ??? Lenovo ThinkVantage Tools ??? Fingerprint Reader.

Follow the instructions on the screen. For additional information, refer to the ThinkVantage Fingerprint Software help system.

Using the wheel mouse

The wheel mouse has the following controls:

You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel.

Adjusting audio

Sound is an important part of the computer experience. Your computer has a digital audio controller built into the system board. Some models also have a high-performance audio adapter installed in one of the PCI card slots.

About your computer audio

If a factory-installed, high-performance audio adapter is installed in your computer, the system-board audio connectors on the rear of the computer are typically disabled; use the connectors provided on the audio adapter.

Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector. On some models, a fourth connector is provided for the attachment of unpowered stereo speakers (speakers that do not require an ac power source). The audio adapter provides you with the ability to record and play back sound and music, as well as to enjoy sound with multimedia applications and work with speech-recognition software.

16 ThinkCentre User Guide

Optionally, you can connect a set of powered stereo speakers to the audio line-out connector to enjoy better sound with multimedia applications.

Setting the volume from the desktop

The desktop volume control is accessible through the volume icon in the taskbar, which is located at the bottom-right corner of the Windows desktop. Click the volume icon and move the slider up or down to control the volume, or click the Mute icon to turn the audio off. If the volume icon is not in the taskbar, see ???Adding the volume icon to the taskbar??? on page 17.

Adding the volume icon to the taskbar

To add the volume icon to the taskbar on the Windows 7 operating system, do the following:

1.From the Windows desktop, click Start ??? Control Panel ??? Appearance and Personalization.

2.In the Taskbar and Start Menu topic, click Customize icons on the taskbar.

3.Click Turn system icons on or off and change the volume behaviors from Off to On.

4.Click OK to save the new settings.

Setting the volume from Control Panel

You can set the computer volume from Control Panel. To set the computer volume from Control Panel, do the following:

1.From the Windows desktop, click Start ??? Control Panel ??? Hardware and Sound.

2.In the Sound topic, click Adjust system volume.

3.Move the sliders up or down to raise or lower the volume of your computer.

Using CDs and DVDs

Your computer might have a DVD ROM drive or recordable DVD drive installed. DVD drives use industry-standard, 12 cm (4.75-inch) CD media or DVD media. If your computer comes with a DVD drive, the drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs. If you have a recordable DVD drive, it can also record on DVD-R discs, DVD-RW discs, type II DVD-RAM discs, CD-RW standard and high speed discs, and CD-R discs.

Follow these guidelines when using the DVD drive:

???Do not place the computer in a location where the drive is exposed to the following:

???High temperature

???High humidity

???Excessive dust

???Excessive vibration or sudden shock

???An inclined surface

???Direct sunlight

???Do not insert any object other than a CD or DVD into the drive.

???Before moving the computer, remove the CD or DVD from the drive.

Handling and storing CD and DVD media

CD and DVD media are durable and reliable, but they do require some care and special handling. When handling and storing a CD or DVD, follow these guidelines:

Chapter 2. Using your computer 17

???Hold the disc by its edges. Do not touch the surface of the side that is not labeled.

???To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping the disc in a circular direction might cause loss of data.

???Do not write or stick paper on the disc.

???Do not scratch or mark the disc.

???Do not place or store the disc in direct sunlight.

???Do not use benzene, thinners, or other cleaners to clean the disc.

???Do not drop or bend the disc.

???Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive.

Playing a CD or DVD

If your computer comes with a DVD drive, you can listen to audio CDs or watch DVD movies. To play a CD or DVD, do the following:

1.Press the Eject/Load button on the DVD drive to open the tray.

2.With the tray fully extended, insert the CD or DVD into the tray. Some DVD drives have a snap hub in the center of the tray. If your drive has a snap hub, support the tray with one hand and then push on the center of the CD or DVD until it snaps into place.

3.Press the Eject/Load button again or gently push the tray forward to close the tray. The CD or DVD player program starts automatically. For additional information, refer to the CD or DVD player program help system.

To remove a CD or DVD from the DVD drive, do the following:

1.With the computer on, press the Eject/Load button. When the tray slides out automatically, carefully remove the disc.

2.Close the tray by pressing the Eject/Load button or by gently pushing the tray forward.

Note: If the tray does not slide out of the drive when you press the Eject/Load button, insert a straightened paper clip into the emergency-eject hole located on the front of the DVD drive. Be sure the drive is powered off when using the emergency eject. Use the Eject/Load button instead of the emergency eject except

in an emergency.

Recording a CD or DVD

If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following:

1.Click Start ??? All Programs ??? Corel DVD MovieFactory Lenovo Edition.

2.Follow the instructions on the screen.

For detailed information about using the Corel DVD MovieFactory program, see the help system for the program.

You can also use Windows Media Player to record CDs and data DVDs. For more information, see ???Help and Support??? on page 103.

18 ThinkCentre User Guide

Chapter 3. You and your computer

This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions.

Accessibility and comfort

Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work

that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.

The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits.

Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.

Assistive technologies enable users to access information in the most appropriate way. Some of these technologies are already provided in your operating system, others can be purchased through vendors, or accessed through the World Wide Web:

http://www.lenovo.com/healthycomputing

Arranging your workspace

To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets can also affect the way you arrange your workspace.

Comfort

Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best.

Sitting in the same position for a long time can cause fatigue. The backrest and seat of your chair should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your wrists in a comfortable position. Use a light touch on the keyboard and your hands and fingers relaxed. Change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet.

Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach.

Glare and lighting

Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or blinds to block the sunlight. You can adjust the brightness and contrast controls on the monitor as the room lighting changes throughout the day.

Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter placed over the screen might be helpful. However, these filters might affect the clarity of the image on the screen; try them only after you have exhausted other methods of reducing glare.

Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation.

Air circulation

Your computer and monitor produce heat. The computer has a fan that pulls in fresh air and forces out hot air. The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the computer and monitor so that nothing blocks the air vents; usually, 51 mm (2 inches) of air space is sufficient. Also, make sure the vented air is not blowing on people.

Electrical outlets and cable lengths

The location of electrical outlets, the length of power cords and cables that connect to the monitor, printer, and other devices might determine the final placement of your computer.

When arranging your workspace:

???Avoid the use of extension cords. When possible, plug the computer power cord directly into an electrical outlet.

???Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally.

For more information about power cords, see ???Power cords and power adapters??? on page vi.

20 ThinkCentre User Guide

Register your computer with Lenovo

To register your computer, go to http://www.lenovo.com/register. Then, follow the instructions on the screen to complete the registration. This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

Moving your computer to another country or region

When you move your computer to another country or region, you must take local electrical standards into consideration. This section provides information on the following:

??????Voltage-selection switch??? on page 21

??????Replacement power cords??? on page 21

Voltage-selection switch

Some computers are equipped with a voltage-selection switch located near the power-cord connection point on the computer and some computers do not have a voltage-selection switch. Before you install your computer or relocate your computer to another country or region, you must be certain that you have matched your computer to the voltage available at your electrical outlet.

CAUTION:

You must know the voltage of the electrical connection (outlet) where your computer will be connected. If you do not know the voltage, contact your local electric company or refer to official Web sites or other literature for travelers to the country or region where you are located.

If your computer has a voltage-selection switch, you must set the switch to match the voltage available at your electrical outlet. Setting the voltage-selection switch incorrectly will cause the computer to malfunction and might cause permanent damage to the computer. Do not connect the computer to an electrical

outlet until you have verified that the voltage-selection switch setting matches the voltage available at the electrical outlets.

If your computer does not have a voltage-selection switch, inspect the voltage-rating label on the bottom of the computer and note the following:

???If the voltage-rating label shows a range of either ???100-127 V??? or ???200-240 V,??? you must ensure that the voltage provided at the electrical outlet matches the voltage rating on the computer label. If it does not match, do not attempt to connect the computer to the electrical outlet, unless an external device such as a voltage-converting transformer is used.

???If the voltage-rating label shows a dual range of ???100-127 V??? and ???200-240 V,??? this signifies that the computer is suitable for worldwide operation and the computer will automatically adjust to the voltage at the electrical outlet regardless of the country or region where the computer is being connected.

Replacement power cords

If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo.

Chapter 3. You and your computer 21

For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice

22 ThinkCentre User Guide

Chapter 4. Security

This chapter provides information about how to protect your computer from theft and unauthorized use.

Security features

The following security features are available on your computer:

???Computrace Agent software embedded in firmware

The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.

Note: You might have to purchase a subscription to activate the Computrace Agent software.

???Cover presence switch (also called intrusion switch)

The cover presence switch prevents your computer from logging in to the operating system when the computer cover is not properly installed or closed. To enable the cover presence switch connector on the system board, to the following:

1.Start the Setup Utility program. See ???Starting the Setup Utility program??? on page 71.

2.Set the Administrator Password. See ???Setting, changing, and deleting a password??? on page 72.

3.From the Security submenu, select Chassis Intrusion Detection ??? Enabled. The cover presence switch connector on the system board is enabled.

When the cover presence switch detects that your computer cover is not properly installed or closed when you turn on the computer, an error message will be displayed. To bypass the error message and log in to the operating system, do the following:

1.Properly install or close your computer cover. See ???Completing the parts replacement??? on page 61.

2.Press F1 to enter the Setup Utility program. Then press F10 to save and exit the Setup Utility program. The error message will not be displayed again.

???Ability to enable and disable devices and USB connectors

For more information, see ???Enabling or disabling a device??? on page 73.

???Integrated fingerprint reader (available on some models)

Depending on the models of your computer, the keyboard may have an integrated fingerprint reader. By enrolling your fingerprint and associating it with a Power-on Password, a Hard Disk Password, or both passwords beforehand, you can start the computer, log on to the system, and enter the Setup Utility program by swiping your finger over the reader, without typing a password. Thus fingerprint authentication can replace passwords and enable simple and secure user access.

???Startup sequence control

For more information, see ???Selecting or changing the startup device sequence??? on page 74.

???Startup without keyboard or mouse

Your computer is able to log in to the operating system without keyboard or mouse connected.

???Trusted Platform Module (TPM)

Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer.

Locking the computer cover

Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed.

Figure 7. Installing a padlock

24 ThinkCentre User Guide

Attaching an integrated cable lock

An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://support.lenovo.com

Figure 8. Integrated cable lock

Using passwords

You can set a variety of passwords through the Microsoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer.

BIOS passwords

You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available:

???Power-On Password: When a Power-On Password is set, you are prompted to type a valid password each time the computer is turned on. The computer cannot be used until the valid password is typed in. For more information, see ???Power-On Password??? on page 72.

???Hard Disk Password: Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive. When a Hard Disk Password is set, you are prompted to type a valid password each time you try to access the hard disk drive. For more information, see ???Hard Disk Password??? on page 72.

Chapter 4. Security 25

???Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see ???Administrator Password??? on page 72.

You do not have to set any passwords to use your computer. However, using passwords improves computing security.

Windows passwords

Depending on your version of the Windows operating system, you can use passwords for a variety of features, including controlling login access, access to shared resources, network access, and individual user settings. For more information, see ???Help and Support??? on page 103.

Configuring the fingerprint reader

If your keyboard has a fingerprint reader, you can configure the fingerprint reader in the Setup Utility program.

The Fingerprint Setup submenu under the Security menu of the Setup Utility program provides the following options:

???Preboot Authentication: enables or disables the fingerprint authentication for accessing the BIOS.

???Erase Fingerprint Data: clears the fingerprint data stored in a fingerprint reader.

To configure the fingerprint reader, do the following:

1.Start the Setup Utility program. See ???Starting the Setup Utility program??? on page 71.

2.From the Setup Utility program main menu, select Security ??? Fingerprint Setup, and press Enter. The Fingerprint Setup window opens.

3.Select Preboot Authentication or Erase Fingerprint Date as desired, and press Enter.

4.Select the desired settings and press Enter.

5.Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Using and understanding firewalls

A firewall can be hardware, software, or a combination of both depending on the level of security required. Firewalls work on a set of rules to determine which inbound and outbound connections are authorized. If your computer is preintalled with a firewall program, it helps protect against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, refer to the help system of your firewall program.

The Windows operating system preinstalled on your computer provides the Windows Firewall. For details on using the Windows Firewall, refer to ???Help and Support??? on page 103.

Protecting data against viruses

Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses.

Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

Note: Virus definition files must be kept up-to-date to guard against new viruses.

26 ThinkCentre User Guide

For more information about how to use your antivirus software, refer to the help system of your antivirus software.

Chapter 4. Security 27

Chapter 5. Installing or replacing hardware

This chapter provides instructions on how to install or replace hardware for your computer.

Handling static-sensitive devices

Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.

When you handle parts and other computer components, take these precautions to avoid static-electricity damage:

???Limit your movement. Movement can cause static electricity to build up around you.

???Always handle parts and other computer components carefully. Handle PCI cards, memory modules, system boards, and microprocessors by the edges. Never touch any exposed circuitry.

???Prevent others from touching the parts and other computer components.

???Before you replace a new part, touch the static-protective package containing the part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. This reduces static electricity in the package and your body.

???When possible, remove the new part from the static-protective packaging, and install it directly in the computer without setting the part down. When this is not possible, place the static-protective package that the part came in on a smooth, level surface and place the part on it.

???Do not place the part on the computer cover or other metal surface.

Installing or replacing hardware

This section provides instructions on how to install or replace hardware for your computer. You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware.

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

Notes:

1.Use only computer parts provided by Lenovo.

2.When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

Installing external options

You can connect external options to your computer, such as external speakers, a printer, or a scanner. For some external options, you must install additional software in addition to making the physical connection. When installing an external option, see ???Locating connectors, controls, and indicators on the front of your computer??? on page 8 and ???Locating connectors on the rear of your computer??? on page 9 to identify the required connector. Then, use the instructions that come with the option to help you make the connection and install any software or device drivers that are required for the option.

Removing the computer cover

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to remove the computer cover.

CAUTION:

Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

To remove the computer cover, do the following:

1.Remove any media from the drives and turn off all attached devices and the computer.

2.Disconnect all power cords from electrical outlets.

3.Disconnect the power cords, Input/Output cables, and any other cables that are connected to the computer. See ???Locating connectors, controls, and indicators on the front of your computer??? on page 8 and ???Locating connectors on the rear of your computer??? on page 9.

4.Remove any locking device that secures the computer cover, such as a padlock or an integrated cable lock. See ???Locking the computer cover??? on page 24 and ???Attaching an integrated cable lock??? on page 25.

5.Remove any screws that secure the computer cover.

6.Press the cover-release button on the side of the computer and slide the cover to the rear of the computer to remove the cover.

Figure 9. Removing the computer cover

30 ThinkCentre User Guide

Removing and reinstalling the front bezel

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to remove and reinstall the front bezel.

To remove and reinstall the front bezel, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward.

Figure 10. Removing the front bezel

4.To reinstall the front bezel, align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis, then pivot the front bezel inwards until it snaps into position on the left side.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Installing or replacing a PCI card

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

Chapter 5. Installing or replacing hardware 31

This section provides instructions on how to install or replace a PCI card. Your computer has one standard PCI card slot, two PCI Express x1 card slots, and one PCI Express x16 graphics card slot.

To install or replace a PCI card, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.At the rear of the computer, press the release button 1 to open the card latch 2 .

Figure 11. Opening the PCI card latch

4.Depending on whether you are installing or replacing a PCI card, do one of the following:

???If you are installing a PCI card, remove the appropriate metal slot cover.

???If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot.

32 ThinkCentre User Guide

Figure 12. Removing a PCI card

Notes:

a.The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot.

b.If the card is held in place by a retaining latch, press the card retaining latch 1 as shown to disengage the latch. Grasp the card and gently pull it out of the slot.

5.Remove the new PCI card from its static-protective package.

6.Install the new card into the appropriate slot on the system board. See ???Locating parts on the system board??? on page 12.

Note: If you are installing a PCI Express x16 graphics card, make sure the memory slot retaining clips are closed before you install the graphics card.

Chapter 5. Installing or replacing hardware 33

7. Pivot the card latch to the closed position to secure the PCI card.

Figure 13. Installing a PCI card

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Installing or replacing a memory module

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to install or replace a memory module.

Your computer has four slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of 16 GB system memory. When installing or replacing a memory module, use the following guidelines:

???Use 2 GB or 4 GB DDR3 UDIMMs in any combination up to a maximum of 16 GB.

???Install memory modules in the sequence of DIMM 3, DIMM 4, DIMM 1, and DIMM 2. See ???Locating parts on the system board??? on page 12.

To install or replace a memory module, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Lay the computer on its side for easier access to the system board.

4.Locate the memory slots. See ???Locating parts on the system board??? on page 12.

34 ThinkCentre User Guide

5.Remove any parts that might prevent your access to the memory slots. Depending on your computer model, you might need to remove the PCI Express x16 graphics card for easier access to the memory slots. See ???Installing or replacing a PCI card??? on page 31.

6.Depending on whether you are installing or replacing a memory module, do one of the following:

???If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot.

Figure 14. Removing a memory module

???If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module.

Figure 15. Opening the retaining clips

Chapter 5. Installing or replacing hardware 35

7.Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close.

Figure 16. Installing a memory module

8. Reinstall the PCI Express x16 graphics card if you have removed it.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Installing or replacing the optical drive

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to install or replace the optical drive.

To install or replace an optical drive, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Remove the front bezel. See ???Removing and reinstalling the front bezel??? on page 31.

4.Depending on whether you are installing or replacing an optical drive, do one of the following:

???If you are installing a secondary optical drive, remove the plastic panel in the front bezel for the drive bay you want to use. If there is a metal static shield installed in the drive bay, remove the metal static shield.

36 ThinkCentre User Guide

???If you are replacing an optical drive, disconnect the signal cable and the power cable from the rear of the optical drive, press the blue release button, and then slide the optical drive out of the front of the computer.

Figure 17. Removing the optical drive

5. Install the optical drive retainer on the side of the new optical drive.

Figure 18. Installing the optical drive retainer

Chapter 5. Installing or replacing hardware 37

6.Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position.

Figure 19. Installing the optical drive

7. Connect the signal cable and the power cable to the new optical drive.

Figure 20. Connecting the optical drive

8. Reinstall the front bezel. See ???Removing and reinstalling the front bezel??? on page 31.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Installing or replacing the card reader

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

38 ThinkCentre User Guide

This section provides instructions on how to install or replace the card reader.

Note: The card reader is only available in some models. For new installation, see ???Installing the card reader??? on page 39. For replacement, see ???Replacing the card reader??? on page 41.

Installing the card reader

To install the card reader, do the following:

1.Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Remove the front bezel. See ???Removing and reinstalling the front bezel??? on page 31.

4.Locate the card reader drive bay. See ???Locating internal drives??? on page 13.

5.Pivot the card reader retainer to the left and slide it out of the chassis.

Figure 21. Removing the card reader retainer

6. Install the card reader retainer on the side of the new card reader.

Figure 22. Installing the card reader retainer

Chapter 5. Installing or replacing hardware 39

7. Slide the card reader with retainer into the card reader drive bay until it snaps into position.

Figure 23. Installing the card reader

8.Connect the card reader cable to Front USB connector 2 on the system board. See ???Locating parts on the system board??? on page 12.

9.Reinstall the front bezel. See ???Removing and reinstalling the front bezel??? on page 31.

Note: You might have to remove the card reader cover 2 from the front bezel. To remove the card read cover, pivot the two retaining clips 1 that secure the card reader cover outwards and then completely disengage the card reader cover from the front bezel.

Figure 24. Removing the card reader cover

40 ThinkCentre User Guide

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the card reader

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

To replace the card reader, do the following:

1.Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Remove the front bezel. See ???Removing and reinstalling the front bezel??? on page 31.

4.Locate the card reader. See ???Locating components??? on page 11.

5.Disconnect the card reader cable from the USB connector on the system board. See ???Locating parts on the system board??? on page 12.

6.Press the blue retaining clip to remove the card reader out of the chassis.

Figure 25. Removing the card reader

Chapter 5. Installing or replacing hardware 41

7. Install the card reader retainer on the side of the new card reader.

Figure 26. Installing the card reader retainer

8. Slide the new card reader into the drive bay until it snaps into position.

Figure 27. Installing the card reader

9.Reconnect the card reader cable to Front USB connector 2 on the system board. See ???Locating parts on the system board??? on page 12.

10.Reinstall the front bezel. See ???Removing and reinstalling the front bezel??? on page 31.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the battery

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration). A battery keeps this information active when you turn off the computer.

42 ThinkCentre User Guide

The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer.

Refer to the ???Lithium battery notice??? in the ThinkCentre Safety and Warranty Guide for information about replacing and disposing of the battery.

To replace the battery, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Locate the battery. See ???Locating parts on the system board??? on page 12.

4.Remove the old battery.

Figure 28. Removing the old battery

5. Install a new battery.

Figure 29. Installing a new battery

6.Reinstall the computer cover and connect the cables. See ???Completing the parts replacement??? on page 61.

Note: When the computer is turned on for the first time after replacing the battery, an error message might be displayed. This is normal after replacing the battery.

7.Turn on the computer and all attached devices.

8.Use the Setup Utility program to set the date, time, and any passwords. See Chapter 7 ???Using the Setup Utility program??? on page 71.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Chapter 5. Installing or replacing hardware 43

Replacing the power supply assembly

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to replace the power supply assembly.

Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification.

CAUTION:

Hazardous moving parts. Keep fingers and other body parts away.

CAUTION:

Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

To replace the power supply assembly, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Disconnect the power supply assembly cables from the system board and all drives. See ???Locating parts on the system board??? on page 12.

4.Release the power supply assembly cables from the cable clips and ties in the chassis.

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5.Lay the computer on its side and remove the four screws at the rear of the chassis that secure the power supply assembly.

Figure 30. Removing the screws for the power supply assembly

6.Slide the power supply assembly to the front of the computer and then lift it out of the chassis.

7.Ensure that the new power supply assembly is the correct replacement.

8.Install the new power supply assembly into the chassis so that the screw holes in the power supply assembly align with those in the chassis.

9.Install and tighten the four screws to secure the power supply assembly.

Note: Use only screws provided by Lenovo.

10.Reconnect the power supply assembly cables to the system board and each of the drives.

11.Secure the power supply assembly cables with the cable clips and ties in the chassis.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the heat sink and fan assembly

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to replace the heat sink and fan assembly.

CAUTION:

The heat sink and fan assembly might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

Chapter 5. Installing or replacing hardware 45

To replace the heat sink and fan assembly, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Lay the computer on its side for easier access to the system board.

4.Locate the heat sink and fan assembly. See ???Locating parts on the system board??? on page 12.

5.Disconnect any cables that might prevent your access to the heat sink and fan assembly.

6.Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board. See ???Locating parts on the system board??? on page 12.

7.Pivot the handle 1 to release the heat sink and fan assembly clamp and then disengage the clamp from the plastic retention bracket.

Figure 31. Removing the heat sink and fan assembly

8.Lift the failing heat sink and fan assembly off the system board.

Notes:

a.You might have to gently twist the heat sink and fan assembly to free it from the microprocessor.

b.When handling the heat sink and fan assembly, do not touch the thermal grease on the bottom of it.

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9.Position the new heat sink and fan assembly on the microprocessor socket and then position the clamp on the plastic retention bracket. Pivot the handle 1 to clamp the heat sink and fan assembly to the plastic retention bracket.

Figure 32. Reinstalling the heat sink and fan assembly

10.Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board. See ???Locating parts on the system board??? on page 12.

11.Reconnect any cables that have been removed.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the microprocessor

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to replace the microprocessor.

CAUTION:

The heat sink and microprocessor might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

To replace the microprocessor, do the following:

1.Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Lay the computer on its side for easier access to the system board.

Chapter 5. Installing or replacing hardware 47

4.Locate the system board and disconnect all cables connected to the system board. See ???Locating parts on the system board??? on page 12.

5.Remove the heat sink and fan assembly. See ???Replacing the heat sink and fan assembly??? on page 45.

Note: Place the heat sink and fan assembly on its side so that the thermal grease on the bottom of it does not get in contact with anything.

6.Lift the small handle 1 to release the microprocessor 2 secured on the system board.

Figure 33. Accessing the microprocessor

7. Lift the microprocessor straight up and out of the microprocessor socket.

Figure 34. Removing the microprocessor

Notes:

a. Your microprocessor and socket might look different from the one illustrated.

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b.Note the orientation of the microprocessor in the socket. You can look for the small triangle 1 on one corner of the microprocessor. This is important when installing the new microprocessor on the system board.

c.Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom.

d.Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be kept as clean as possible.

8.Make sure that the small handle is in the raised position.

9.Remove the protective cover that protects the gold contacts of the new microprocessor.

10.Hold the new microprocessor by its sides and align the small triangle on one corner of the new microprocessor with the corresponding small triangle on one corner of the microprocessor socket.

11.Lower the new microprocessor straight down into the microprocessor socket on the system board.

12.Lower the small handle to secure the new microprocessor in the socket.

13.Reinstall the heat sink and fan assembly. See ???Replacing the heat sink and fan assembly??? on page 45.

14.Reconnect all cables that were disconnected from the system board.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the primary hard disk drive

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to replace the primary hard disk drive.

To replace the primary hard disk drive, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Locate the primary hard disk drive. See ???Locating internal drives??? on page 13.

4.Disconnect the signal cable and the power cable from the hard disk drive.

Chapter 5. Installing or replacing hardware 49

5.Press the blue release tab 1 down, slide the hard disk drive cage 2 to the rear of the computer, and then pivot it outward.

Figure 35. Removing the primary hard disk drive

6.Remove the hard disk drive cage from the chassis by sliding it outward.

7.Pull on the blue handle 3 to release and remove the hard disk drive from the drive cage.

8.Flex the sides of the blue bracket to remove the hard disk drive from the bracket.

9.To install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive.

Figure 36. Installing the hard disk drive into the bracket

10.Slide the new hard disk drive into the drive cage until it snaps into position.

11.Align the drive cage pivot pin with the slot 1 in the upper drive cage and slide the hard disk drive cage into the chassis.

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12.Connect the signal cable and the power cable to the new hard disk drive.

13.Press down on the metal latch 2 and pivot the drive cage into place, and then slide it to the front of the computer until it snaps into position.

Note: There are two arrows, one on the upper drive cage and one on the hard disk drive cage. The arrows are aligned when the hard disk drive is in the proper position.

Figure 37. Installing the primary hard disk drive

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the secondary hard disk drive

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

Note: Depending on your model type, your computer might come with a secondary hard disk drive bay for installing or replacing a secondary hard disk drive.

This section provides instructions on how to replace the secondary hard disk drive.

To replace the secondary hard disk drive, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Locate the secondary hard disk drive. See ???Locating internal drives??? on page 13.

4.Disconnect the signal cable and the power cable from the hard disk drive.

Chapter 5. Installing or replacing hardware 51

5. Press the blue release button to release the hard disk drive cage from the chassis.

Figure 38. Removing the secondary hard disk drive

6.Remove the hard disk drive cage from the chassis by simply sliding it outward.

7.Pull on the blue handle to release and remove the hard disk drive from the hard disk drive cage.

8.Flex the sides of the blue bracket to remove the hard disk drive from the bracket.

9.To install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive.

Figure 39. Installing the hard disk drive into the bracket

10. Slide the new hard disk drive into the hard disk drive cage until it snaps into position.

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11.Install the hard disk drive cage into the chassis until it snaps into position underneath the metal tab. Make sure that the hard disk drive cage release button is secured in the chassis.

Figure 40. Installing the secondary hard disk drive

12. Connect the signal cable and the power cable to the new hard disk drive.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the front fan assembly

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to replace the front fan assembly.

Note: The front fan assembly is only available in some models.

To replace the front fan assembly, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Remove the front bezel. See ???Removing and reinstalling the front bezel??? on page 31.

4.Disconnect the front fan assembly cable from the power fan connector on the system board. See ???Locating parts on the system board??? on page 12.

Chapter 5. Installing or replacing hardware 53

5.Release the two tabs 1 that attach the front fan assembly to the chassis as shown and then completely remove the front fan assembly from the chassis.

Figure 41. Removing the front fan assembly

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6.Insert the two tabs 2 of the new front fan assembly into the corresponding holes in the chassis, and press the other two tabs 1 through the holes until the front fan assembly is secured in place.

Figure 42. Installing the front fan assembly

7. Connect the front fan assembly cable to the power fan connector on the system board.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the rear fan

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to replace the rear fan.

To replace the rear fan, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Locate the rear fan. See ???Locating components??? on page 11.

Chapter 5. Installing or replacing hardware 55

4.Disconnect the rear fan cable from the system fan connector on the system board. See ???Locating parts on the system board??? on page 12.

5.The rear fan is attached to the chassis by four rubber mounts. Remove the rear fan by breaking or cutting the rubber mounts and gently pulling the rear fan out of the chassis.

Note: The new rear fan will have four new rubber mounts attached.

Figure 43. Removing the rear fan

6.Install the new rear fan by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes.

56 ThinkCentre User Guide

7. Pull on the tips of the rubber mounts until the rear fan is secured in place.

Figure 44. Installing the rear fan

8. Connect the rear fan cable to the system fan connector on the system board.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the front audio and USB assembly

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to replace the front audio and USB assembly.

To replace the front audio and USB assembly, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Remove the front bezel. See ???Removing and reinstalling the front bezel??? on page 31.

4.Locate the front audio and USB assembly. See ???Locating components??? on page 11.

5.Disconnect the front audio and USB assembly cables from the system board. See ???Locating parts on the system board??? on page 12.

Chapter 5. Installing or replacing hardware 57

Note: Make sure you note the locations of the cables when you disconnect the cables from the system board.

6.Remove the screw that secures the front audio and USB assembly bracket to the chassis to remove the bracket from the chassis.

Figure 45. Removing the screw that secures the front audio and USB assembly to the chassis

7.Remove the two screws that secure the front audio and USB assembly to its bracket and remove the failing front audio and USB assembly from the bracket.

8.Install a new front audio and USB assembly into the bracket and install the two screws to secure the front audio and USB assembly to the bracket.

9.Install the front audio and USB assembly bracket into the chassis and align the screw hole in the bracket with the corresponding hole in the chassis.

10.Install the screw to secure the bracket to the chassis.

11.Reconnect the front audio and USB assembly cables to the front audio connector and the front USB connector on the system board. See ???Locating parts on the system board??? on page 12.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the internal speaker

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to replace the internal speaker.

Note: The internal speaker is only available in some models.

58 ThinkCentre User Guide

To replace the internal speaker, do the following:

1.Turn off the computer and disconnect all power cords from electrical outlets.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Locate the internal speaker connector on the system board. See ???Locating parts on the system board??? on page 12.

4.Disconnect the internal speaker cable from the system board.

5.Push the metal tab 1 on the top of the internal speaker outward and slide the internal speaker upward to completely remove it from the chassis.

Figure 46. Removing the old internal speaker

Chapter 5. Installing or replacing hardware 59

6.Position the new internal speaker into the four metal clips 1 and push the internal speaker downward until it is secured in place.

Figure 47. Installing a new internal speaker

7.Connect the internal speaker cable to the system board. See ???Locating parts on the system board??? on page 12.

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Replacing the keyboard or mouse

Attention:

Do not open your computer or attempt any repair before reading and understanding the ???Important safety information??? on page v.

This section provides instructions on how to replace the keyboard or mouse.

To replace the keyboard or mouse, do the following:

1. Disconnect the old keyboard cable or mouse cable from the computer.

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2.Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see ???Locating connectors, controls, and indicators on the front of your computer??? on page 8 or ???Locating connectors on the rear of your computer??? on page 9.

Figure 48. Connecting the USB keyboard or mouse

What to do next:

???To work with another piece of hardware, go to the appropriate section.

???To complete the installation or replacement, go to ???Completing the parts replacement??? on page 61.

Completing the parts replacement

After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program. Refer to Chapter 7 ???Using the Setup Utility program??? on page 71.

To reinstall the computer cover and reconnect cables to your computer, do the following:

1.Make sure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer. See ???Locating components??? on page 11 for the locations of various components in your computer.

2.If you have removed the front bezel, reinstall it.

3.Make sure that the cables are routed correctly before reinstalling the computer cover. Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover.

Chapter 5. Installing or replacing hardware 61

4.Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis. Then, push the cover to the front of the computer until it snaps into position.

Figure 49. Reinstalling the computer cover

5.Install the screws to secure the computer cover.

6.If there is a padlock available, lock the computer cover. See ???Locking the computer cover??? on page 24.

7.If there is an integrated cable lock available, lock the computer. See ???Attaching an integrated cable lock??? on page 25.

8.Reconnect the external cables and power cords to the computer. See ???Locating connectors on the rear of your computer??? on page 9.

9.To update your configuration, refer to Chapter 7 ???Using the Setup Utility program??? on page 71.

Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.

Obtaining device drivers

You can obtain device drivers for operating systems that are not preinstalled at http://support.lenovo.com. Installation instructions are provided in readme files with the device-driver files.

62 ThinkCentre User Guide

Chapter 6. Recovery information

This chapter provides information about the recovery solutions provided by Lenovo.

This chapter contains the following topics:

???Creating and using recovery media

???Performing backup and recovery operations

???Using the Rescue and Recovery workspace

???Creating and using a rescue medium

???Installing or reinstalling device drivers

???Solving recovery problems

Notes:

1.The recovery information in this chapter only applies to the computers that have the Rescue and Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install

the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following:

a.Click Start ??? All Programs ??? Lenovo ThinkVantage Tools, and double-click Enhanced Backup and Restore.

b.Follow the instructions on the screen.

c.When the installation process completes, the Enhanced Backup and Restore icon is activated.

2.There are a variety of methods to choose from when considering how to recover in the event of a software- or hardware-related problem. Some methods vary depending on the type of operating system that is installed.

3.The product on the recovery media may be used only for the following purposes:

??? Restore the product preinstalled on your computer

??? Reinstall the product

??? Modify the product using the Additional Files

Creating and using recovery media

You can use recovery media to restore the hard disk drive to the factory default state. Recovery media are useful if you transfer the computer to another area, sell the computer, recycle the computer, or put the computer in an operational state after all other methods of recovery have failed. As a precautionary measure, it is important to create recovery media as early as possible.

Note: The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created. The recovery media might contain a boot medium and a data medium. Your Microsoft Windows license permits you to create only one data medium, so it is important that you store the recovery media in a safe place after you have made them.

Creating recovery media

This section provides instructions on how to create recovery media.

Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices.

To create recovery media on the Windows 7 operating system, click Start ??? All Programs ??? Lenovo ThinkVantage Tools ??? Factory Recovery Disks. Then, follow the instructions on the screen.

Using recovery media

This section provides instructions on how to use recovery media.

On the Windows 7 operating system, you can use recovery media to restore the contents of the hard disk drive to the factory default state. Also, you can use recovery media to put the computer in an operational state after all other methods of hard disk drive recovery have failed.

Attention: When you use recovery media to restore the contents of the hard disk to the factory default state, all the files currently on the hard disk drive will be deleted and replaced by the factory default files.

To use recovery media on the Windows 7 operating system, do the following:

1.Depending on the type of your recovery media, connect the boot medium (memory key or other USB storage device) to the computer, or insert the boot disc into the optical drive.

2.Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key.

3.Select the desired startup device and press Enter. The restore process begins.

4.Follow the instructions on the screen to complete the operation.

Note: After restoring your computer hard disk drive to the factory default state, you might have to reinstall device drivers for some devices. See ???Reinstalling device drivers??? on page 68.

Performing backup and recovery operations

The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system, data files, software programs, and personal settings. You can designate where the Rescue and Recovery program stores the backup:

???In a protected area of your hard disk drive

???On the secondary hard disk drive if a secondary hard disk drive is installed in your computer

???On an attached external USB hard disk drive

???On a network drive

???On recordable discs (a recordable optical drive is required for this option)

After you have backed up the contents of the hard disk drive, you can restore the complete contents of the hard disk drive, restore selected files only, or restore the Windows operating system and applications only while keeping the other data on your hard disk drive.

Performing a backup operation

This section provides instructions on how to perform a backup operation using the Rescue and Recovery program.

To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following:

1.From the Windows desktop, click Start ??? All Programs ??? Lenovo ThinkVantage Tools ??? Enhanced Backup and Restore. The Rescue and Recovery program opens.

2.In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

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3.Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.

Performing a recovery operation

This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program.

To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following:

1.From the Windows desktop, click Start ??? All Programs ??? Lenovo ThinkVantage Tools ??? Enhanced Backup and Restore. The Rescue and Recovery program opens.

2.In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

3.Click the Restore your system from a backup icon.

4.Follow the instructions on the screen to complete the recovery operation.

For more information about performing a recovery operation from the Rescue and Recovery workspace, see ???Using the Rescue and Recovery workspace??? on page 65.

Using the Rescue and Recovery workspace

The Rescue and Recovery workspace resides in a protected, hidden area of your hard disk drive that operates independently from the Windows operating system. This enables you to perform recovery operations even if you cannot start the Windows operating system. You can perform the following recovery operations from the Rescue and Recovery workspace:

???Rescue files from your hard disk drive or from a backup: The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media, such as a USB device or a disc. This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation. You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive, a USB device, or a network drive.

???Restore your hard disk drive from a Rescue and Recovery backup: If you have backed up your hard disk drive using the Rescue and Recovery program, you can restore the hard disk drive from a Rescue and Recovery backup, even if you cannot start the Windows operating system.

???Restore your hard disk drive to the factory default state: The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default state. If you have multiple partitions on your hard disk drive, you have the option to restore the C: partition and leave the other partitions intact. Because the Rescue and Recovery workspace operates independently from the Windows operating system, you can restore the hard disk drive to the factory default state even if you cannot start the Windows operating system.

Attention: If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory default settings, all files on the primary hard disk drive partition (usually drive C:) will be deleted in the recovery process. If possible, make copies of important files. If you are unable to start the Windows operating system, you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive to other media.

To start the Rescue and Recovery workspace, do the following:

1.Make sure the computer is turned off.

2.Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace.

3.If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay.

Chapter 6. Recovery information 65

Note: If the Rescue and Recovery workspace fails to open, see ???Solving recovery problems??? on page 68.

4.Do one of the following:

???To rescue files from your hard disk drive, click Rescue files and follow the instructions on the screen.

???To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Full Restore and follow the instructions on the screen.

For more information about the features of the Rescue and Recovery workspace, click Help.

Note: After restoring your hard disk drive to the factory default state, you might have to reinstall device drivers for some devices. See ???Reinstalling device drivers??? on page 68.

Creating and using a rescue medium

With a rescue medium, such as a disc or a USB hard disk drive, you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive.

Notes:

1.The recovery operations you can perform using a rescue medium vary depending on the operating system.

2.The rescue disc can be started in all types of optical drives.

Creating a rescue medium

This section provides instructions on how to create a rescue medium.

To create a rescue medium on the Windows 7 operating system, do the following:

1.From the Windows desktop, click Start ??? All Programs ??? Lenovo ThinkVantage Tools ??? Enhanced Backup and Restore. The Rescue and Recovery program opens.

2.In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

3.Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens.

4.In the Rescue Media area, select the type of the rescue medium you want to create. You can create a rescue medium using a disc, a USB hard disk drive, or a secondary internal hard disk drive.

5.Click OK and follow the instructions on the screen to create a rescue medium.

Using a rescue medium

This section provides instructions on how to use the rescue medium you have created.

???If you have created a rescue medium using a disc, use the following instructions to use the rescue medium:

1.Turn off your computer.

2.Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key.

3.In the Please select boot device window, select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical drive and press Enter. The rescue medium starts.

???If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium:

1.Attach the USB hard disk drive to one of the USB connectors on your computer.

2.Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key.

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3.In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts.

When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.

Reinstalling preinstalled applications and device drivers

Your computer has provisions that enable you to reinstall selected factory-installed applications and device drivers.

Reinstalling preinstalled applications

This section provides instructions on how to reinstall preinstalled applications.

To reinstall the selected applications preinstalled on your Lenovo computer, do the following:

1.Turn on the computer.

2.Go to the C:\SWTOOLS directory.

3.Open the apps folder. Within the apps folder, there are several subfolders named for various applications installed in your computer.

4.Open the appropriate application subfolder.

5.In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation.

Reinstalling preinstalled device drivers

This section provides instructions on how to reinstall preinstalled device drivers.

Attention: When you reinstall device drivers, you are changing the current configuration of your computer. Reinstall device drivers only when it is necessary to correct a problem with your computer.

To reinstall the device driver for a factory-installed device, do the following:

1.Turn on the computer.

2.Go to the C:\SWTOOLS directory.

3.Open the DRIVERS folder. Within the DRIVERS folder, there are several subfolders named for various devices installed in your computer, such as AUDIO or VIDEO.

4.Open the appropriate device subfolder.

5.Do one of the following:

???In the device subfolder, look for a SETUP.exe file. Double-click the file and follow the instructions on the screen to complete the installation.

???In the device subfolder, look for a README.txt file or a file with the .txt extension. This file might be named after the operating system, such as WIN98.txt. The TXT file contains information about how to install the device driver. Follow the instructions to complete the installation.

???If the device subfolder contains a file with the .inf extension and you want to install the device driver using the INF file, refer to your Windows Help and Support information system for detailed information about how to install the device driver.

Note: If you need updated device drivers, see ???Getting the latest device drivers for your computer??? on page 79 for more information.

Chapter 6. Recovery information 67

Reinstalling software programs

If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program.

To remove a program in your system, see Microsoft Windows help system for detailed information.

To reinstall the program, do one of the following:

Note: The method of reinstalling a program varies from program to program. Refer to the documentation provided with the program to see if your program has special installation instructions.

???To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information.

???To reinstall selected application programs that came preinstalled from Lenovo, do the following:

1.Turn on the computer.

2.Go to the C:\SWTOOLS directory.

3.Open the APPS folder. Within the APPS folder, there are several subfolders named for various applications installed in your computer.

4.Open the appropriate application subfolder.

5.In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation.

Reinstalling device drivers

To reinstall a device driver for an option you installed, refer to the documentation that comes with the option.

When you reinstall device drivers, you are changing the current configuration of your computer. Reinstall device drivers only when it is necessary to correct a problem with your computer.

For more information about reinstalling device drivers that came with your computer, see ???Reinstalling preinstalled applications and device drivers??? on page 67.

Solving recovery problems

If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following:

???Use a rescue medium to start the Rescue and Recovery workspace. See ???Creating and using a rescue medium??? on page 66.

???Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings. See ???Creating and using recovery media??? on page 63.

Note: If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media, you might not have the rescue device (an internal hard disk drive, a disc, a USB hard disk drive, or other external devices) set as the first boot device in the startup device sequence. You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program. See ???Selecting a startup device??? on page 74 for detailed information about temporarily or permanently changing the startup device sequence. For more information about the Setup Utility program, see Chapter 7 ???Using the Setup Utility program??? on page 71.

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It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use.

Chapter 6. Recovery information 69

Chapter 7. Using the Setup Utility program

The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program.

Starting the Setup Utility program

To start the Setup Utility program, do the following:

1.Make sure your computer is turned off.

2.Repeatedly press and release the F1 key when turning on the computer. When you hear multiple beeps or see a logo screen, release the F1 key.

Note: If a Power-On Password or an Administrator Password has been set, the Setup Utility program menu will not be displayed until you type the correct password. For more information, see ???Using passwords??? on page 71.

When the POST detects that the hard disk drive has been removed from your computer or the memory module size has decreased, an error message will be displayed when you start the computer and you will be prompted to do one of the following:

???Press F1 to enter the Setup Utility program.

Note: After you enter the Setup Utility program, select Save Changes and Exit at the bottom of the screen. The error message will not be displayed again.

???Press F2 to bypass the error message and log in to the operating system.

Note: You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive. To enable the configuration change detection feature, do the following:

1.Start the Setup Utility program.

2.From the Setup Utility program main menu, select Security ??? Configuration Change Detection, and press Enter.

3.Select Enabled and press Enter.

4.Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Viewing and changing settings

The Setup Utility program menu lists various items about the system configuration. To view or change settings, start the Setup Utility program. See ???Starting the Setup Utility program??? on page 71. Then, follow the instructions on the screen.

You can use either the keyboard or the mouse to navigate through BIOS menu choices. The keys used to perform various tasks are displayed at the bottom of each screen.

Using passwords

By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available:

??? Power-On Password

???Administrator Password

???Hard Disk Password

You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections.

Password considerations

A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines:

???Have at least eight characters in length

???Contain at least one alphabetic character and one numeric character

???Setup Utility program and hard disk drive passwords are not case sensitive

???Not be your name or your user name

???Not be a common word or a common name

???Be significantly different from your previous passwords

Power-On Password

When a Power-On Password is set, you are prompted to type a valid password each time the computer is turned on. The computer cannot be used until the valid password is typed in.

Administrator Password

Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password.

When an Administrator Password is set, you are prompted to type a valid password each time you try to access the Setup Utility program. The Setup Utility program cannot be accessed until a valid password is typed in.

If both the Power-On Password and Administrator Password are set, you can type either password. However, you must use your Administrator Password to change any configuration settings.

Hard Disk Password

Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive. When a Hard Disk Password is set, you are prompted to type a valid password each time you try to access the hard disk drive.

Notes:

???After you set a Hard Disk Password, your data on the hard disk drive is protected even if the hard disk drive is removed from one computer and installed in another.

???If the Hard Disk Password is forgotten, there is no way to reset the password or recover data from the hard disk drive.

Setting, changing, and deleting a password

To set, change, or delete a password, do the following:

1. Start the Setup Utility program. See ???Starting the Setup Utility program??? on page 71.

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2.From the Setup Utility program main menu, select Security.

3.Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password.

4.Follow the instructions on the right side of the screen to set, change, or delete a password.

Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see ???Password considerations??? on page 72.

Erasing lost or forgotten passwords (clearing CMOS)

This section provides instructions on how to erase lost or forgotten passwords, such as a user password.

To erase a lost or forgotten password, do the following:

1.Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Locate the Clear CMOS /Recovery jumper on the system board. See ???Locating parts on the system board??? on page 12.

4.Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3).

5.Reinstall the computer cover and connect the power cord. See ???Completing the parts replacement??? on page 61.

6.Turn on the computer and leave it on for approximately 10 seconds. Then, turn off the computer by holding the power switch for approximately five seconds.

7.Repeat step 1 through step 2.

8.Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

9.Reinstall the computer cover and connect the power cord. See ???Completing the parts replacement??? on page 61.

Enabling or disabling a device

This section provides information on how to enable or disable user access to the following devices:

To enable or disable a device, do the following:

1.Start the Setup Utility program. See ???Starting the Setup Utility program??? on page 71.

2.From the Setup Utility program main menu, select Devices.

3.Depending on the device you want to enable or disable, do one of the following:

???Select USB Setup to enable or disable a USB device.

???Select ATA Drive Setup to enable or disable an internal SATA device.

4.Select the desired settings and press Enter.

5.Press F10 to save changes and exit the Setup Utility program. See ???Exiting the Setup Utility program??? on page 75.

Chapter 7. Using the Setup Utility program 73

Selecting a startup device

If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want.

Selecting a temporary startup device

Use this procedure to select a temporary startup device.

Note: Not all discs and hard disk drives are bootable.

1.Turn off your computer.

2.Repeatedly press and release the F12 key when turning on the computer. When the Startup Device Menu window displays, release the F12 key.

3.Select the desired startup device and press Enter. The computer will start up from the device you selected.

Note: Selecting a startup device from the Startup Device Menu window window does not permanently change the startup sequence.

Selecting or changing the startup device sequence

To view or permanently change the configured startup device sequence, do the following:

1.Start the Setup Utility program. See ???Starting the Setup Utility program??? on page 71.

2.From the Setup Utility program main menu, select Startup.

3.Select the devices for the Primary Boot Sequence, the Automatic Boot Sequence, and the Error Boot Sequence. Read the information displayed on the right side of the screen.

4.Press F10 to save changes and exit the Setup Utility program. See ???Exiting the Setup Utility program??? on page 75.

Enabling ErP compliance mode

You can enable the energy-related products directive (ErP) compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode.

To enable ErP compliance mode in the Setup Utility program, do the following:

1.Start the Setup Utility program. See ???Starting the Setup Utility program??? on page 71.

2.From the Setup Utility program main menu, select Power ??? Enhanced Power Saving Mode, and press Enter.

3.Select Enabled and press Enter.

4.From the Power menu, select Automatic Power On and press Enter.

5.Select Wake on Lan and press Enter.

6.Select Disabled and press Enter.

7.Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Note: When ErP compliance mode is enabled, you can wake up your computer by doing one of the following:

???Pressing the power switch

???Enabling the wake up on alarm feature

The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following:

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1.Start the Setup Utility program.

2.From the Setup Utility program main menu, select Power ??? Automatic Power On, and press Enter.

3.Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen.

4.Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

???Enabling the after power loss feature

The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity. To enable the after power loss feature, do the following:

1.Start the Setup Utility program.

2.From the Setup Utility program main menu, select Power ??? After Power Loss, and press Enter.

3.Select Power On and press Enter.

4.Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Exiting the Setup Utility program

After you finish viewing or changing settings, press Esc to return to the Setup Utility program main menu. You might have to press Esc several times. Do one of the following:

???If you want to save the new settings, press F10 to save changes and exit the Setup Utility program.

???If you do not want to save the settings, select Exit ??? Discard Changes and Exit, and then press Enter. When the Reset Without Saving window shows, select Yes, and then press Enter to exit the Setup Utility program.

???If you want to return to the default settings, press F9 to load the default settings, and then press F10 to save and exit the Setup Utility program.

Chapter 7. Using the Setup Utility program 75

Chapter 8. Updating system programs

This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure.

Using system programs

System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer. The BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can execute. You can use the Setup Utility program to view or change the configuration settings of your computer. See Chapter 7 ???Using the Setup Utility program??? on page 71 for detailed information.

Your computer system board has a module called electrically erasable programmable read-only memory (EEPROM, also referred to as flash memory). You can easily update the POST, the BIOS, and the Setup Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system.

Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files. For most models, you can download either an update program to create a system-program-update disc or an update program that can be run from the operating system.

Updating (flashing) the BIOS from a disc

This section provides instructions on how to update (flash) the BIOS from a disc.

Note: You can download a self-starting bootable disc image (known as an ISO image) with the system program updates to create a system-program-update disc. Go to:

http://support.lenovo.com

To update (flash) the BIOS from a disc, do the following:

1.Turn off your computer.

2.Repeatedly press and release the F12 key when turning on the computer. When the Startup Device Menu window opens, release the F12 key.

3.From the Startup Device Menu window, select the desired optical drive as the startup device. Then, insert the disc into this optical drive and press Enter. The update begins.

4.When prompted to change the serial number, it is suggested that you do not make this change by pressing N. However, if you do want to change the serial number, press Y, then type in the serial number and press Enter.

5.When prompted to change the machine type and model, it is suggested that you do not make this change by pressing N. However, if you do want to change the machine type and model, press Y, then type in the machine type and model and press Enter.

6.Follow the instructions on the screen to complete the update. After the update is completed, remove the disc from the optical drive.

Updating (flashing) the BIOS from your operating system

Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure.

To update (flash) the BIOS from your operating system, do the following:

1.Go to http://support.lenovo.com.

2.Do the following to locate the downloadable files for your machine type:

a.In the Enter a product number field, type your machine type and click Go.

b.Click Downloads and drivers.

c.Select BIOS from the Refine results drop-down list box to easily locate all the BIOS related links.

d.Click the BIOS update link.

3.Click the TXT file that contains the instructions for updating (flashing) the BIOS from your operating system.

4.Print these instructions. This is very important because these instructions will not be displayed on the screen after the download begins.

5.Follow the printed instructions to download, extract, and install the update.

Recovering from a POST/BIOS update failure

If the power to your computer is interrupted while the POST and BIOS is being updated, your computer might not restart correctly. If this happens, perform the following procedure to recover from the POST and BIOS update failure. This procedure is commonly called Boot-block Recovery.

1.Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2.Remove the computer cover. See ???Removing the computer cover??? on page 30.

3.Locate the Clear CMOS /Recovery jumper on the system board. See ???Locating parts on the system board??? on page 12.

4.Remove any cables that impede access to the Clear CMOS /Recovery jumper.

5.Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3).

6.Reconnect any cables that were disconnected and reinstall the PCI card if removed.

7.Reinstall the computer cover and reconnect the power cords for the computer and monitor to electrical outlets. See ???Completing the parts replacement??? on page 61.

8.Turn on the computer and then insert the POST and BIOS update (flash update) disc into the optical drive. Wait a few minutes. Then, the recovery session begins. The recovery session will take two to three minutes. During this time, a warning message will be displayed and no action is needed from you.

9.After the recovery session is completed, there will be no video, and your computer will automatically turn off.

10.Repeat step 1 through step 4.

11.Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

12.Reconnect any cables that were disconnected and reinstall the PCI card if removed.

13.Reinstall the computer cover and reconnect any cables that were disconnected.

14.Turn on the computer to restart the operating system.

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Chapter 9. Preventing problems

This chapter provides information that can help you avoid common problems and keep your computer running smoothly.

Keeping your computer current

In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.

Select any of the following topics:

??????Getting the latest device drivers for your computer??? on page 79

??????Updating your operating system??? on page 79

??????Using System Update??? on page 80

Getting the latest device drivers for your computer

Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure.

You can download and install updated device drivers from the Lenovo Web site by doing the following:

Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

1.Go to http://support.lenovo.com.

2.Click Download & Drivers.

3.Select the machine type of your computer from the machine type list.

4.Click the category of device for which you need the device driver.

5.Click the appropriate device driver.

6.Download and install the device driver.

Updating your operating system

Microsoft makes updates available for the various Windows operating systems through the Microsoft Windows Update Web site. The Web site automatically determines what Windows updates are available for your specific computer and lists those updates only. Updates could include security fixes, new versions of Windows components (such as Media Player), fixes to other portions of the Windows operating system,

or enhancements.

Attention: Do not download updated device drivers from the Windows Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo. See ???Getting the latest device drivers for your computer??? on page 79 for more information.

To access the Microsoft Windows Update site, do the following:

1.Go to http://windowsupdate.microsoft.com/.

2.Follow the instructions on the screen.

Using System Update

The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates. When the System Update program connects to the Lenovo Support Web site, the System Update program automatically recognizes the machine type and model of your computer, the installed operating system, and the language of the operating system to determine what updates are available for your computer. The System Update program then displays a list of update packages and categorizes each update as critical, recommended, and optional to help you understand the importance. You have complete control of which updates to download and install. After you select the update packages you want, the System Update program automatically downloads and installs the updates without any further intervention from you.

The System Update program is preinstalled on most Lenovo computers and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals. You also can predefine scheduled updates to search by severity (critical updates, critical and recommended updates, or all updates) so the list you choose from contains only those update types that are of interest to you.

If the System Update program came with your computer, you can open it by completing the following procedure:

1.Click Start ??? Lenovo ThinkVantage Tools.

2.Double-click Update and Drivers.

If the System Update program is not currently installed on your computer, you can download it from the Lenovo Support Web site at http://support.lenovo.com.

Cleaning and maintenance

With appropriate care and maintenance your computer will serve you reliably. The following topics offer information to help you keep your computer in top working order.

??????Basics??? on page 80

??????Cleaning your computer??? on page 81

??????Computer??? on page 81

??????Keyboard??? on page 81

??????Optical mouse??? on page 81

??????Display screen??? on page 81

??????Good maintenance practices??? on page 82

Basics

Here are some basic points about keeping your computer functioning properly:

???Keep your computer in a clean, dry environment. Make sure it rests on a flat, steady surface.

???Do not place items on top of the monitor or cover any of the vents in the monitor or computer. These vents provide airflow to keep your computer from overheating.

???Keep food and drinks away from all parts of your computer. Food particles and spills might make the keyboard and mouse stick and unusable.

???Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard.

???Always disconnect a power cord by grasping the plug, but not the cord.

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Cleaning your computer

It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.

CAUTION:

Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen.

Computer

Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

Keyboard

To clean your computer keyboard, do the following:

1.Apply some isopropyl rubbing alcohol to a soft, dust-free cloth.

2.Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3.To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair dryer.

Note: Avoid spraying cleaner directly onto the display or the keyboard.

Optical mouse

This section provides instructions on how to clean an optical mouse.

An optical mouse uses a light-emitting diode (LED) and an optical sensor to navigate the pointer. If the pointer on the screen does not move smoothly with the optical mouse, you might need to clean the mouse.

To clean an optical mouse, do the following:

1.Turn off your computer.

2.Disconnect the mouse cable from the computer.

3.Turn the mouse upside down to check the lens.

a.If there is a smudge on the lens, gently clean the area with a plain cotton-tipped swab.

b.If there is debris in the lens, gently blow the debris away from the area.

4.Check the surface on which you are using the mouse. If you have a very intricate picture or pattern beneath the mouse, it may be difficult for the digital signal processor (DSP) to determine changes in the mouse position.

5.Reconnect the mouse cable to the computer.

6.Turn your computer back on.

Display screen

Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically. See ???Cleaning a flat-panel monitor surface??? on page 81 or ???Cleaning a glass-screen surface??? on page 82.

Cleaning a flat-panel monitor surface

If you have a flat-panel computer display that has a flexible film surface, do the following to clean the special surface. Wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then moisten a cloth with LCD cleaner and wipe the screen surface.

Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computer supply stores carry pre-moistened towelettes for LCD maintenance.

Cleaning a glass-screen surface

To clean a glass-screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then use a soft cloth moistened with a nonabrasive liquid glass cleaner.

Good maintenance practices

By performing a few good maintenance practices, you can maintain good computer performance, protect your data, and be prepared in case of a computer failure.

???Empty your recycle bin on a regular basis.

???Run the Windows Disk Defragmenter program occasionally to prevent performance problems caused by an excessive number of fragmented files.

???Clean out your Inbox, Sent Items, and Deleted Items folders in your e-mail application on a regular basis.

???Make backup copies of critical data on removable media memory at regular intervals and store the removable media in a safe location. The frequency of making backup copies depends on how critical the data is to you or your business. Lenovo makes a number of removable-media storage devices available as options, such as CD-RW drives and recordable DVD drives.

???Back up your entire hard disk drive on a regular basis.

???Keep your computer software up-to-date. See ???Keeping your computer current ??? on page 79 for more information.

???Keep a log book. Entries might include major software or hardware changes, device-driver updates, intermittent problems and what you did to resolve them, and any minor issues you might have experienced. A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.

???Create Product Recovery discs. See ???Creating and using recovery media??? on page 63 for more information about using Product Recovery discs to restore the hard disk drive to the factory default settings.

???Create rescue media. See ???Creating and using a rescue medium??? on page 66 for more information about using a Rescue medium such as a CD or DVD to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive.

Moving your computer

Take the following precautions before moving your computer.

1.Back up all files and data from the hard disk drive. There are a variety of backup programs available commercially. Your operating system also might have a backup program that you can use. Lenovo provides the Rescue and Recovery program to help you back up and restore data. See ???Performing backup and recovery operations??? on page 64 for more information.

2.Remove all media (diskettes, compact discs, tapes, and so on) from the drives.

3.Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive.

4.Unplug the power cords from electrical outlets.

5.Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer.

6.Note where any remaining cables are attached to the computer; then, remove them.

7.If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage.

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Chapter 10. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 11 ???Getting information, help, and service??? on page 103 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problems.

Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone.

Troubleshooting procedure

Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer:

1.Verify that the cables for all attached devices are connected correctly and securely.

2.Verify that all attached devices that require ac power are connected to properly grounded, functioning electrical outlets.

3.Verify that all attached devices are enabled in the BIOS settings of your computer. For more information about accessing and changing the BIOS settings, refer to your Chapter 7 ???Using the Setup Utility program??? on page 71.

4.Go to the ???Troubleshooting??? on page 84 and follow the instructions for the type of problem you are experiencing. If the Troubleshooting information does not help you resolve a problem, continue with the next step.

5.Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem. Before restoring a previous configuration, capture your current configuration in case the older configuration settings do not solve the problem or have adverse affects. To restore a captured configuration, click Start ??? Control Panel ??? System and Security ??? System ??? System Protection ??? System Restore. If this does not correct the problem, continue with the next step.

6.Run the diagnostic programs. See ???Diagnostic programs??? on page 99 for more information.

???If the diagnostic programs detect a hardware failure, contact the Lenovo Customer Support Center. See Chapter 11 ???Getting information, help, and service??? on page 103 for more information.

???If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 11 ???Getting information, help, and service??? on page 103 for more information.

???If the diagnostic programs do not detect a hardware failure, continue with the next step.

7.Use an antivirus program to see if your computer has been infected by a virus. If the program detects a virus, remove the virus.

8.If none of these actions solve the problem, seek technical assistance. See Chapter 11 ???Getting information, help, and service??? on page 103 for more information.

Troubleshooting

Use the troubleshooting information to find solutions to problems that have definite symptoms.

If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information:

1.Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed.

2.Run the diagnostic programs to ensure your computer is operating correctly.

3.Reinstall the new hardware option or software following the manufacturer's instructions.

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Select the problem your computer is experiencing from the following list:

??????Audio problems??? on page 85

??????CD problems??? on page 86

??????DVD problems??? on page 87

??????Intermittent problems??? on page 89

??????Keyboard, mouse, or pointing device problems??? on page 89

??????Monitor problems??? on page 90

??????Networking problems??? on page 92

??????Option problems??? on page 95

??????Performance and lockup problems??? on page 96

??????Printer problems??? on page 97

??????Serial port problems??? on page 98

??????Software problems??? on page 98

??????USB problems??? on page 99

Audio problems

Select your symptom from the following list:

??????No audio in Windows??? on page 85

??????An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive??? on page 86

??????Sound comes from one external speaker only??? on page 86

??????No audio in DOS applications or games??? on page 86

No audio in Windows

Symptom: No audio in Windows

Actions:

???If you are using powered external speakers that have an On/Off control, verify that the On/Off control is set to the On position and the speaker power cable is connected to a properly grounded, functional ac electrical outlet.

???If your external speakers have a volume control, verify that the volume control is not set too low.

???Double-click the speaker icon in the Windows notification area. A master volume-control window opens. Verify that the Mute settings are not checked and none of the volume settings is set too low.

???Some models have a front audio panel you can use to adjust volume. If you have a front audio panel, verify that the volume is not set too low.

???Verify that your external speakers (and headphones, if used) are connected to the correct audio connector on the computer. Most speaker cables are color-coded to match the connector.

Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter.

???Make sure that the program you are running is designed for use in the Microsoft Windows operating system. If the program is designed to run in DOS, the program does not use the Windows sound feature and must be configured to use SoundBlaster Pro or SoundBlaster emulation.

Chapter 10. Troubleshooting and diagnostics 85

???Verify that the audio device drivers are correctly installed. See Microsoft Windows help system for more information.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive

Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive

Action: See ???CD problems??? on page 86.

Sound comes from one external speaker only

Symptom: Sound comes from one external speaker only.

Actions:

???Ensure that the speaker cable is inserted completely into the connector on the computer.

???Make sure the cable that attaches the left speaker to the right speaker is securely connected.

???Double-click the speaker icon in the Windows notification area. A master volume-control window opens. Verify that the Balance settings are set correctly.

If these actions do not correct the problem, you might have a failing speaker. Have the speaker serviced. If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

No audio in DOS applications or games

Symptom: No audio in DOS applications or games

Actions:

???Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation. Refer to the documentation that comes with the application or game for instructions on setting sound-card settings.

???If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

CD problems

Select your symptom from the following list:

??????An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive??? on page 86

??????A CD or DVD does not work??? on page 87

??????Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer??? on page 87

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive

Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive.

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Actions:

???If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.

???If you are using the Windows 7 operating system, follow the action for ???A CD or DVD does not work??? on page 87.

If this does not correct the problem, follow the action for ???A CD or DVD does not work??? on page 87.

A CD or DVD does not work

Symptom: A CD or DVD does not work.

Actions:

???Verify that the disc is inserted correctly, with its label up.

???Make sure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.

???Verify that the disc you are using is not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive. Make sure that the power cable and signal cable are securely connected to the drive.

Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer

Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer.

Action: Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer to your ???Selecting or changing the startup device sequence??? on page 74 for information on viewing and changing the startup sequence. Note that on some models the startup sequence is permanently set and cannot be changed.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

DVD problems

Select your symptom from the following list:

??????Black screen instead of DVD video??? on page 87

??????DVD movie will not play??? on page 88

??????No audio or intermittent audio while playing DVD movie??? on page 88

??????Playback is very slow or choppy??? on page 88

??????Invalid disc or no disc found message??? on page 88

Black screen instead of DVD video

Symptom: Black screen instead of DVD video

Actions:

???Restart the DVD player program.

???Close any open files, turn off the computer, and then restart the computer.

Chapter 10. Troubleshooting and diagnostics 87

??? Try a lower screen resolution or color depth.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

DVD movie will not play

Symptom: DVD movie will not play.

Actions:

???Make sure that the disc surface is clean and not scratched.

???Check the disc or package for regional coding. You might need to purchase a disc with coding for the region where you are using your computer.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

No audio or intermittent audio while playing DVD movie

Symptom: No audio or intermittent audio while playing DVD movie.

Actions:

???Check the volume control settings on your computer and on your speakers.

???Make sure that the disc surface is clean and not scratched.

???Check all cable connections to and from the speakers.

???Use the DVD menu for the video to select a different audio track.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

Playback is very slow or choppy

Symptom: Playback is very slow or choppy.

Actions:

???Disable any background programs, such as AntiVirus or Desktop Themes.

???Ensure that video resolution is set to less than 1152 x 864.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

Invalid disc or no disc found message

Symptom: Invalid disc or no disc found message

Actions:

???Ensure that a DVD disc is in the drive with the shiny side of the disc facing down.

???Ensure that video resolution is set to less than 1152 x 864.

88 ThinkCentre User Guide

???On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled ???DVD???.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

Intermittent problems

Symptom: A problem occurs only occasionally and is difficult to repeat.

Actions:

???Verify that all cables and cords are securely connected to the computer and attached devices.

???Verify that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the fans are working. If airflow is blocked or the fans are not working, the computer might overheat.

???If SCSI devices are installed, verify that the last external device in each SCSI chain is terminated correctly. (See your SCSI documentation.)

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

Keyboard, mouse, or pointing device problems

Select your symptom from the following list:

??????All or some keys on the keyboard do not work??? on page 89

??????The mouse or pointing device does not work??? on page 90

??????The pointer on the screen does not move smoothly with the mouse??? on page 90

??????The fingerprint reader does not work??? on page 90

??????The wireless keyboard does not work??? on page 90

All or some keys on the keyboard do not work

Symptom: All or some keys on the keyboard do not work.

Actions:

???Verify that the keyboard cable is securely connected to the correct connector on the computer.

???If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons.

???On the Windows 7 operating system, do the following:

1.Click Start ??? Control Panel.

2.Click Hardware and Sound.

3.Click Devices and Printers.

4.Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts.

If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 ???Getting information, help, and service??? on page 103 for details.

Chapter 10. Troubleshooting and diagnostics 89

The mouse or pointing device does not work

Symptom: The mouse or pointing device does not work.

Actions:

???Verify that the mouse or pointing-device cable is securely attached to the correct connector on the computer. Depending on the type of mouse you have, the mouse cable will connect to either the mouse, serial, or USB connector. Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device.

???Verify that the device drivers for the mouse or pointing device are installed correctly.

???If you are using a USB keyboard or mouse, verify that the USB connectors are enabled in the BIOS settings. See ???Enabling or disabling a device??? on page 73.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

The pointer on the screen does not move smoothly with the mouse

Symptom: The pointer on the screen does not move smoothly with the mouse.

Action: Erratic movement of the mouse pointer is generally caused by a buildup of dirt, oils, and other contaminants on the ball inside the mouse. Clean the mouse. See ???Optical mouse??? on page 81 for instructions.

The fingerprint reader does not work

Symptom: The fingerprint reader does not work.

Action: The following could cause the fingerprint reader not to operate properly:

???Not enrolling your fingerprint correctly.

???Scratching the surface of the reader with a hard, pointed object.

???Scraping the surface of the reader with your nail or anything hard.

???Using or touching the reader with a dirty finger.

???The surface of your finger is very different from when you enrolled your fingerprint.

The wireless keyboard does not work

Symptom: The wireless keyboard does not work.

Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your computer. If restarting your computer does not solve the problem, verify that the following conditions are met:

???The batteries are properly installed.

???The batteries still retain their current.

???The wireless Keyboard is located less than ten meters away from the transceiver.

???The transceiver is fully installed.

Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard.

Monitor problems

Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type.

90 ThinkCentre User Guide

For information about the status lights and using the controls, refer to the documentation that comes with your monitor.

Select your symptom from the following list:

??????Wrong characters appear on the screen??? on page 91

??????The monitor works when you turn on the computer, but goes blank after some period of computer inactivity??? on page 91

??????The monitor works when you turn on the computer, but goes blank when you start some application programs??? on page 91

??????The image appears to be flickering??? on page 91

??????The image is discolored??? on page 92

Wrong characters appear on the screen

Symptom: Wrong characters appear on the screen.

Action: Have the computer serviced. For details, see Chapter 11 ???Getting information, help, and service??? on page 103.

The monitor works when you turn on the computer, but goes blank after some period of computer inactivity

Symptom: The monitor works when you turn on the computer, but goes blank after some period of computer inactivity.

Action: The computer is probably set for energy savings with the power-management feature. If the power-management feature is enabled, disabling it or changing the settings might solve the problem.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

The monitor works when you turn on the computer, but goes blank when you start some application programs

Symptom: The monitor works when you turn on the computer, but goes blank when you start some application programs.

Actions:

???Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer. A loose cable can cause intermittent problems.

???Verify that the necessary device drivers for the application programs are installed. Refer to the documentation for the affected application program to see if device drivers are required.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

The image appears to be flickering

Symptom: The image appears to be flickering.

Actions:

Chapter 10. Troubleshooting and diagnostics 91

???The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer.

Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates.

???The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the monitor. If this does not correct the problem, do the following:

1.Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)

2.Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3.Turn on the monitor.

???You can reset the refresh rate through your operating system Control Panel.

On the Windows 7 operating system, click Start ??? Control Panel ??? Hardware and Sound ??? Adjust screen resolution ??? Advanced Settings. Then click the Monitor tab and select a new refresh rate.

???See your operating system documentation or help for further information on monitor settings.

If these actions do not correct the problem, your monitor might need service. See Chapter 11 ???Getting information, help, and service??? on page 103 for details.

The image is discolored

Symptom: The image is discolored.

Action: The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor. If this does not correct the problem, do the following:

1.Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)

2.Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3.Turn on the monitor.

If these actions do not correct the problem, your monitor might need service. See Chapter 11 ???Getting information, help, and service??? on page 103 for details.

Networking problems

The following are the most common networking problems. Select your networking problem from the following list:

??????Ethernet problems??? on page 92

??????A wireless LAN problem??? on page 94

??????A wireless WAN problem??? on page 94

??????Bluetooth problems??? on page 94

For more information, see ???Help and Support??? on page 103.

Ethernet problems

For Ethernet problems, select your symptom from the following list:

??????Your computer cannot connect to the network??? on page 93

92 ThinkCentre User Guide

??????The adapter stops working for no apparent reason??? on page 93

??????If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur??? on page 94

??????If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps??? on page 94

Your computer cannot connect to the network

Symptom: Your computer cannot connect to the network.

Actions: Make sure that:

???The cable is installed properly.

The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable.

???The cable is installed properly.

???You are using the correct device driver.

On the Windows 7 operating system, do the following:

1.Click Start ??? Control Panel.

2.Click Hardware and Sound.

3.Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4.If an exclamation mark is displayed next to an adapter name under Network adapters, you might not use the correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter.

5.Click Update Driver Software, and then follow the instructions on the screen.

???The switch port and the adapter have the same duplex setting.

If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections.

???You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.

The adapter stops working for no apparent reason

Symptom: The adapter stops working for no apparent reason.

Action: The network driver files may be corrupt or missing. Update the driver by referring to the ???Solution??? description for the procedure to make sure that the correct device driver is installed.

The Wake on LAN feature is not working

Symptom: The Wake on LAN (WOL) feature is not working.

Actions:

???Make sure that WOL is enabled in the BIOS Setup Utility program.

???If it is, check with your LAN administrator for the necessary settings.

Chapter 10. Troubleshooting and diagnostics 93

If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur

Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur.

Actions:

???Use Category 5 wiring and make sure that the network cable is securely connected.

???Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).

If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps

Symptom: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps.

Actions:

???Try another cable.

???Make sure that the link partner is set to auto-negotiate.

???Make sure that the switch is 802.3ab-compliant (gigabit over copper).

A wireless LAN problem

Symptom: You cannot connect using the built-in wireless networking card.

Actions:

???Make sure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file.

???Make sure that your computer is within range of a wireless access point.

???Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows notification area.

Note: On the Windows 7 operating system, click Show hidden icons in the Windows notification area. The Access Connections icon is displayed. For more information about the icon, see the Help in Access Connections.

???Check Network Name (SSID), and your encryption information. Use Access Connections to verify this case-sensitive information.

A wireless WAN problem

Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.

Action: The WAN card is not supported on this computer. Remove it.

Note: Some computer models do not have a wireless WAN.

Bluetooth problems

For Bluetooth problems, select your symptom from the following list:

??????Sound does not come from the Bluetooth headphone??? on page 95

??????PIM items sent from the Windows 7 operating system cannot be received correctly??? on page 95

94 ThinkCentre User Guide

Sound does not come from the Bluetooth headphone

Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile.

Action: Do the following:

1.Exit the application that uses the sound device (for example, Windows Media Player).

2.Open the Control Panel by clicking Start ??? Control Panel.

3.Click Hardware and Sound ??? Sound.

4.Select the Playback tab.

5.If you are using Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using AV profile, select Stereo Audio and click the Set Default button.

6.Click OK to close the Sound window.

PIM items sent from the Windows 7 operating system cannot be received correctly

Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be received correctly into the address book of any other Bluetooth-enabled device.

Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension

.contact.

Option problems

Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information.

Select your symptom from the following list:

??????An option that was just installed does not work??? on page 95

??????An option that previously worked does not work now??? on page 95

An option that was just installed does not work

Symptom: An option that was just installed does not work.

Action: Verify that:

???The option is designed for your computer.

???You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly.

???You have not loosened other installed options or cables.

???If the option is an adapter, you have provided enough hardware resources for the adapter to function correctly. See the documentation supplied with the adapter (as well as the documentation for any other installed adapters) to determine the resources required for each adapter.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

An option that previously worked does not work now

Symptom: An option that previously worked does not work now.

Chapter 10. Troubleshooting and diagnostics 95

Actions:

???Verify that all option hardware and cable connections are secure.

???If the option comes with its own test instructions, use those instructions to test the option.

???If the failing option is a SCSI option, verify that:

???The cables for all external SCSI options are connected correctly.

???The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.

???All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation.

???Verify that the option and any required device drivers are installed correctly.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

Performance and lockup problems

Poor performance and lockup problems can be a result of any of the following:

??????Insufficient free hard disk drive space??? on page 96

??????Excessive number of fragmented files??? on page 97

??????Insufficient memory??? on page 97

Make a selection from the above list to find out more about the corrective actions you can take.

Insufficient free hard disk drive space

Symptom: Insufficient free hard disk drive space

The Windows operating system will slow down and might produce errors if the hard disk drive gets too full.

To check the amount of free space on the Windows 7 operating system, do the following:

1.Click Start ??? Computer.

2.Right-click your C drive entry and then click Properties. The amount of free disk space is displayed.

Actions to free up disk space:

???

1.Click Start ??? Computer.

2.Right-click your C drive entry and then click Properties.

3.Click Disk Cleanup.

4.A list of unnecessary file categories is displayed. Select each file category you want to delete, and then click OK.

???

1.Click Start ??? Control Panel.

2.Click Programs.

3.Click Turn Windows features on or off.

4.A list of optional Windows components is displayed. Follow the instructions on the screen.

???

1. Click Start ??? Computer.

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2.Right-click your C drive entry and then click Properties.

3.Click Disk Cleanup.

4.Click Clean up system files.

5.Click the More Options tab.

6.In the Programs and Features area, click the Clean up button.

7.A list of installed applications is displayed. Select the application you want to remove. Click

Uninstall/Change.

???Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application. The folder names and procedures vary depending on your e-mail application. If you need assistance, see the help system for your e-mail application.

Excessive number of fragmented files

Symptom: Excessive number of fragmented files

Action: Run the Windows Disk Defragmenter program.

Note: Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive, the disk defragmentation process might take up to several hours to complete.

On the Windows 7 operating system, do the following:

1.Close any programs that are currently running and close any open windows.

2.Click Start ??? Computer.

3.Right-click your C drive entry and then click Properties.

4.Click the Tools tab.

5.Click Defragment Now, then click Continue.

6.Click Defragment Now again to start a disk-defragmentation process.

Insufficient memory

Symptom: Insufficient memory

In general, the more memory that is installed, the better the Windows operating system runs.

Action: Install additional memory. For information about purchasing memory, see Chapter 11 ???Getting information, help, and service??? on page 103. For step-by-step instructions on installing memory, see ???Installing or replacing a memory module??? on page 34.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

Printer problems

Symptom: The printer does not work.

Actions: Verify that:

1.The printer is turned on and is online.

2.Paper is loaded correctly.

3.The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer.

Chapter 10. Troubleshooting and diagnostics 97

Note: Non-IEEE-approved printer signal cables might cause unpredictable problems.

1.Any device drivers and other software that came with the printer are correctly installed.

2.You have assigned the printer port correctly in your operating system, application program, or BIOS settings. For more information about BIOS settings, see Chapter 7 ???Using the Setup Utility program??? on page 71.

If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See Chapter 11 ???Getting information, help, and service??? on page 103.

Serial port problems

Use this information to troubleshoot the serial port and devices attached to the serial port.

Symptom: Serial port cannot be accessed.

Actions:

???Make sure the serial cable is securely connected to the serial port on the computer and to the serial device. If the serial device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

???If the serial device has its own On/Off switch, make sure it is in the On position.

???If the serial device has an Online switch, make sure it is in the Online position.

???If the serial device is a printer, make sure paper is loaded correctly.

???Verify that any software supplied with the serial device is correctly installed. Refer to the documentation for the serial-device option.

???Make sure that the serial-port adapter, if you added one, is properly installed and firmly seated.

If these actions do not correct the problem, run the diagnostic programs (see ???Diagnostic programs??? on page 99 for instructions). If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

Software problems

Select your symptom from the following list:

??????When using a sort feature, dates do not sort in the correct order??? on page 98

??????Software does not work as expected??? on page 98

When using a sort feature, dates do not sort in the correct order

Symptom: When using a sort feature, dates do not sort in the correct order.

Action: Some software developed before the year 2000 used only the last two digits of a year to sort dates, always assuming the first two digits were 19. Consequently, these programs sort dates out of order. Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

Software does not work as expected

Symptom: Software does not work as expected.

Actions:

???Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that

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program. Help systems are typically accessible from a menu or button in the program, and frequently from the F1 key.

???If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system. It is accessible from the Windows Start menu.

???To determine if problems are caused by newly installed software, verify that:

???Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a memory-address conflict.)

???The software is designed to operate on your computer.

???Other software works on your computer.

???The software you are using works correctly on another computer.

???If you received any error messages while using the software program, see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem.

???Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

???If the software program used to work correctly, but does not work correctly now, click Start ??? Control Panel ??? System and Security ??? System ??? System Protection ??? System Restore.

???If you are unable to resolve the problem through other methods, uninstall the software program and reinstall it.

If these actions do not correct the problem, you might need technical assistance. Contact your software manufacturer or see Chapter 11 ???Getting information, help, and service??? on page 103 for details.

USB problems

Symptom: The USB connectors cannot be accessed.

Actions:

???Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

???If the USB device has its own On/Off switch, make sure it is in the On position.

???If the USB device has an Online switch, make sure it is in the Online position.

???If the USB device is a printer, make sure paper is loaded correctly.

???Make sure any device drivers or other software supplied with the USB device is correctly installed. Refer to the documentation for the USB device.

???Reset the device by detaching and reattaching the USB connector.

If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see ???Diagnostic programs??? on page 99 for instructions). If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see Chapter 11 ???Getting information, help, and service??? on page 103.

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer. Diagnostic programs can also report operating-system-controlled settings that interfere with the correct operation of your computer. You can use the preinstalled diagnostic program to diagnose computer problems, if your computer is running the Windows operating system.

Chapter 10. Troubleshooting and diagnostics 99

Notes:

1.Depending on the date when your computer was manufactured, your computer is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for diagnostic purposes. For more information about the Lenovo ThinkVantage Toolbox program, See ???Lenovo ThinkVantage Toolbox??? on page 100. For more information about the Lenovo Solution Center program, see ???Lenovo Solution Center??? on page 100.

2.You can also download the PC-Doctor for DOS diagnostic program from http://support.lenovo.com. See ???PC-Doctor for DOS??? on page 101 for detailed information.

3.If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Notes:

???The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. If your Windows 7 model is not preinstalled with the program, you can download it from http://www.lenovo.com/support.

???If you are using the Windows Vista or Windows XP operating system, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer.

When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media, which you can use to restore the hard disk drive to the factory default state. For more information, see ???Creating recovery media??? on page 63.

To run the Lenovo Solution Center program on the Windows 7 operating system, click Start ??? All Programs ??? Lenovo Solution Center. Follow the instructions on the screen.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo ThinkVantage Toolbox

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update system drivers, and view system information.

To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system, click Start ??? All Programs ??? Lenovo ThinkVantage Tools ??? System Health and Diagnostics. Follow the instructions on the screen.

Follow the instructions on the screen. For additional information, refer to the Lenovo ThinkVantage Toolbox help system.

100 ThinkCentre User Guide

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic program from http://support.lenovo.com. The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. Use the PC-Doctor for DOS diagnostic program if you are unable to start the Windows operating system or if the two diagnostic programs preinstalled on your computer have not been successful in isolating a possible problem. You can run the PC-Doctor for DOS diagnostic program from a diagnostic disc that you created.

Creating a diagnostic disc

This section provides instructions on how to create a diagnostic disc.

To create a diagnostic disc, do the following:

1.Download a self-starting bootable CD/DVD image (known as an ISO image) of the diagnostic program from:

http://support.lenovo.com

2.Use any CD/DVD burning software to create a diagnostic disc with the ISO image.

Running the diagnostic program from a diagnostic disc

This section provides instructions on how to run the diagnostic program from a diagnostic disc that you created.

To run the diagnostic program from a diagnostic disc that you created, do the following:

1.Make sure the optical drive you want to use is set as the first boot device in the startup device sequence. See ???Selecting or changing the startup device sequence??? on page 74.

2.Make sure the computer is turned on and then insert the disc into the optical drive. The diagnostic program opens.

Note: You can insert the disc into the optical drive when you are setting the startup device sequence. However, if you insert the disc into the optical drive when you have already entered the operating system, you need to restart the computer to access the diagnostic program.

3.Follow the instructions on the screen to select the diagnostic test you want to run.

Note: For additional help, press the F1 key.

4.Remove the diagnostic disc from the optical drive when you complete the diagnostic process.

Chapter 10. Troubleshooting and diagnostics 101

Chapter 11. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo.

Information resources

You can use the information in this section to access useful resources relating to your computing needs.

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

To access the Lenovo ThinkVantage Tools program, click Start ??? All Programs ??? Lenovo ThinkVantage Tools.

Lenovo Welcome

The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer.

Help and Support

The Windows Help and Support information system guides you to various help and support information from Lenovo and Microsoft, such as updating drivers, accessing ThinkVantage Technologies, and accessing user manuals.

To access the Windows Help and Support information system, click Start ??? Help and Support.

Safety and Warranty

The Safety, Warranty, and Setup Guide that is provided with your computer contains information on safety, setup, warranty, and notices. Read and understand all safety information before using this product.

Lenovo Web site (http://www.lenovo.com)

The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following:

???Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your computer, and special offers.

???Purchase additional services, such as support for hardware, operating systems, application programs, network setup and configuration, and custom installations.

???Purchase upgrades and extended hardware repair services.

???Download the latest device drivers and software updates for your computer model.

???Access the online manuals for your products.

???Access the Lenovo Limited Warranty.

???Access troubleshooting and support information for your computer model and other supported products.

???Find the service and support phone numbers for your country or region.

???Find a Service Provider located near you.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:

http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

???Drivers and software

???Diagnostic solutions

???Product and service warranty

???Product and parts details

???User guides and manuals

???Knowledge base and frequently asked questions

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic program

If you experience a problem with your computer, see Chapter 10 ???Troubleshooting and diagnostics??? on page 87. For information on additional resources to help you troubleshoot your computer problem, see ???Information resources??? on page 105.

If you suspect a software problem, see the documentation that comes with the operating system or software program, including readme files and online help.

Most computers come with a diagnostic program that help you identify hardware problems.

You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at:

http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

The following services are available during the warranty period:

???Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

???Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

???Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

These items are not covered by the warranty:

???Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

???Identification of software problem sources

???Configuration of BIOS as part of an installation or upgrade

???Changes, modifications, or upgrades to device drivers

???Installation and maintenance of network operating systems (NOS)

104 ThinkCentre User Guide

??? Installation and maintenance of application programs

Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type and duration. You must retain your proof of purchase to obtain warranty service.

For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call. Have the following information available:

???Machine type and model

???Serial numbers of your hardware products

???Description of the problem

???Exact wording of any error messages

???Hardware and software configuration information

Using other services

If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support, click Product & Service Warranty, and follow the instructions on the screen.

For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory or you can contact the Customer Support Center. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for hardware, operating systems, and application programs; network setup and configuration services; upgraded or extended hardware repair services; and custom installation services. Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com

Chapter 11. Getting information, help, and service 105

Appendix A. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc.

1009 Think Place - Building One

Morrisville, NC 27560

U.S.A.

Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION ???AS IS??? WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS

OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Trademarks

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo

The Lenovo logo

Rescue and Recovery

ThinkCentre

ThinkVantage

Microsoft and Windows are trademarks of the Microsoft group of companies.

AMD, AMD Athlon, AMD Phenom, AMD Sempron, and combinations thereof are trademarks of Advanced Micro Devices, Inc.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

108 ThinkCentre User Guide

Appendix B. Regulatory information

Export classification notice

This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list.

Television output notice

The following notice applies to models that have the factory-installed television-output feature.

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Electronic emissions notices

The following information refers to Lenovo personal computer machine types 1982, 1983, 1985, 1986, 1987, 1990, 1992, 1993, 1994, and 1995.

Federal Communications Commission Declaration of Conformity

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

???Reorient or relocate the receiving antenna.

???Increase the separation between the equipment and receiver.

???Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

???Consult an authorized dealer or service representative for help.

Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party:

Lenovo (United States) Incorporated

1009 Think Place - Building One

Morrisville, NC 27560

Phone Number: 919-294-5900

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil num??rique de la classe B est conforme ?? la norme NMB-003 du Canada.

European Union - Compliance to the Electromagnetic Compatibility Directive

This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

German Class B compliance statement

Deutschsprachiger EU Hinweis:

Hinweis f??r Ger??te der Klasse B EU-Richtlinie zur Elektromagnetischen Vertr??glichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG (fr??her 89/336/EWG) zur Angleichung der Rechtsvorschriften ??ber die elektromagnetische Vertr??glichkeit in den EU-Mitgliedsstaaten und h??lt die Grenzwerte der EN 55022 Klasse B ein.

Um dieses sicherzustellen, sind die Ger??te wie in den Handb??chern beschrieben zu installieren und zu betreiben. Des Weiteren d??rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo ??bernimmt keine Verantwortung f??r die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo ver??ndert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

Deutschland:

Einhaltung des Gesetzes ??ber die elektromagnetische Vertr??glichkeit von Betriebsmitteln

Dieses Produkt entspricht dem ???Gesetz ??ber die elektromagnetische Vertr??glichkeit von Betriebsmitteln??? EMVG (fr??her ???Gesetz ??ber die elektromagnetische Vertr??glichkeit von Ger??ten???). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG (fr??her 89/336/EWG) in der Bundesrepublik Deutschland.

Zulassungsbescheinigung laut dem Deutschen Gesetz ??ber die elektromagnetische Vertr??glichkeit von Betriebsmitteln, EMVG vom 20. Juli 2007 (fr??her Gesetz ??ber die elektromagnetische Vertr??glichkeit von Ger??ten), bzw. der EMV EG Richtlinie 2004/108/EC (fr??her 89/336/EWG), f??r Ger??te der Klasse B.

Dieses Ger??t ist berechtigt, in ??bereinstimmung mit dem Deutschen EMVG das EG-Konformit??tszeichen - CE - zu f??hren. Verantwortlich f??r die Konformit??tserkl??rung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart.

110 ThinkCentre User Guide

Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:

Das Ger??t erf??llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

Korea Class B compliance statement

Japanese VCCI Class B statement

Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase

Lenovo product service information for Taiwan

Keyboard and mouse compliance statement for Taiwan

Additional regulatory information

For additional regulatory information, refer to the ThinkCentre Regulatory Notice shipped with your computer. Depending on the configuration of your computer and the country or region where the computer was purchased, you might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://support.lenovo.com and click User Guides & Manuals.

Appendix B. Regulatory information 111

Appendix C. WEEE and recycling information

Important WEEE Information

The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for example, European Directive 2002/96/EC, India E-Waste Management & Handling Rules, 2011). Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE). These regulations determine the framework for the return and recycling of used appliances as applicable within each geography. This label is applied to various products to indicate that the product is not to be thrown away, but rather put in the established collective systems for reclaiming these end of life products.

Users of electrical and electronic equipment (EEE) with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to them for the return, recycle, and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/recycling

Recycling information

Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling

Collecting and recycling a disused Lenovo computer or monitor

If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at http://www.lenovo.com/recycling/japan. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun on October 1, 2003. This service is provided free of charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web site at http://www.lenovo.com/recycling/japan.

Disposing of Lenovo computer components

Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.

Disposing of disused lithium batteries from Lenovo computers

A button-shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source. If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions. If you use a Lenovo computer at home and need to dispose of a lithium battery, you must comply with local ordinances and regulations.

Recycling information for Brazil

Declara????es de Reciclagem no Brasil

Descarte de um Produto Lenovo Fora de Uso

Equipamentos el??tricos e eletr??nicos n??o devem ser descartados em lixo comum, mas enviados ?? pontos de coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de res??duos industriais, devidamente certificadas pelos org??os ambientais, de acordo com a legisla????o local.

A Lenovo possui um canal espec??fico para auxili??-lo no descarte desses produtos. Caso voc?? possua um produto Lenovo em situa????o de descarte, ligue para o nosso SAC ou encaminhe um e-mail para: reciclar@lenovo.com, informando o modelo, n??mero de s??rie e cidade, a fim de enviarmos as instru????es para o correto descarte do seu produto Lenovo.

Battery recycling information for Taiwan

114 ThinkCentre User Guide

Battery recycling information for the European Union

Notice: This mark applies only to countries within the European Union (EU).

Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.

In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life. The label on the battery may also include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste, but use the collection framework available to customers for the return, recycling, and treatment of batteries and accumulators. Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment

Appendix C. WEEE and recycling information 115

Appendix D. Restriction of Hazardous Substances Directive (RoHS)

China RoHS

Turkish RoHS

The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).

Ukraine RoHS

India RoHS

RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.

118 ThinkCentre User Guide

120 ThinkCentre User Guide

T

U

using

a rescue medium, creating and 66 diagnostic programs 104 documentation 104

other services 105 passwords 71 Setup Utility 71

V

VGA monitor connector 10 video subsystem 1

viewing and changing settings 71

W

warranty information 103 workspace, backup and recovery 65

Part Number: 0B07068

Printed in

(1P) P/N: 0B07068

*1P0B07068*