Use & Care Guide
For questions about features, operation/performance, parts, accessories, or service, call:
Model JMC1116
W10434187B
2
MICROWAVE OVEN SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word ???DANGER??? or ???WARNING.??? These words mean:
DANGER
WARNING
You can be killed or seriously injured if you don't immediately follow instructions.
You can be killed or seriously injured if you don't follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances basic safety precautions should be followed, including the following:
WARNING: To reduce the risk of burns, electric shock, fire, injury to persons, or exposure to excessive microwave energy:
???Read all instructions before using the microwave oven.
???Read and follow the specific ???PRECAUTIONS TO
AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY??? found in this section.
???The microwave oven must be grounded. Connect only to properly grounded outlet. See ???GROUNDING INSTRUCTIONS??? found in the ???INSTALLATION INSTRUCTIONS??? section.
???Install or locate the microwave oven only in accordance with the provided Installation Instructions.
???Some products such as whole eggs in the shell and sealed containers ??? for example, closed glass jars ??? are able to explode and should not be heated in the microwave oven.
???Use the microwave oven only for its intended use as described in this manual. Do not use corrosive chemicals or vapors in the microwave oven. This type of oven is specifically designed to heat, cook, or dry food. It is not designed for industrial or laboratory use.
???As with any appliance, close supervision is necessary when used by children.
???Do not operate the microwave oven if it has a damaged cord or plug, if it is not working properly, or if it has been damaged or dropped.
???The microwave oven should be serviced only by qualified service personnel. Call an authorized service company for examination, repair, or adjustment.
???See door surface cleaning instructions in the ???Microwave Oven Care??? section.
???To reduce the risk of fire in the oven cavity:
???Do not overcook food. Carefully attend the microwave oven when paper, plastic, or other combustible materials are placed inside the oven to facilitate cooking.
???Remove wire
???If materials inside the oven ignite, keep oven door closed, turn oven off, and disconnect the power cord, or shut off power at the fuse or circuit breaker panel.
???Do not use the cavity for storage purposes. Do not leave paper products, cooking utensils, or food in the cavity when not in use.
???Liquids, such as water, coffee, or tea are able to be overheated beyond the boiling point without appearing to be boiling. Visible bubbling or boiling when the container is removed from the microwave oven is not always present. THIS COULD RESULT
IN VERY HOT LIQUIDS SUDDENLY BOILING OVER WHEN
THE CONTAINER IS DISTURBED OR A SPOON OR OTHER
UTENSIL IS INSERTED INTO THE LIQUID. To reduce the risk of injury to persons:
???Do not overheat the liquid.
???Stir the liquid both before and halfway through heating it.
???Do not use
???After heating, allow the container to stand in the microwave oven for a short time before removing the container.
???Use extreme care when inserting a spoon or other utensil into the container.
SAVE THESE INSTRUCTIONS
3
IMPORTANT SAFETY INSTRUCTIONS
???Do not store anything directly on top of the microwave oven when the microwave oven is in operation.
???Do not cover or block any openings on the microwave oven.
???Do not store this microwave oven outdoors. Do not use the microwave oven near water - for example, near a kitchen sink, in a wet basement, or near a swimming pool, or similar locations.
???Do not immerse cord or plug in water.
???Keep cord away from heated surfaces.
???Do not let cord hang over edge of table or counter.
???Do not mount over a sink.
SAVE THESE INSTRUCTIONS
PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO
EXCESSIVE MICROWAVE ENERGY
(a)Do not attempt to operate this oven with the door open since
(b)Do not place any object between the oven front face and the door or allow soil or cleaner residue to accumulate on sealing surfaces.
(c)Do not operate the oven if it is damaged. It is particularly important that the oven door close properly and that there is no damage to the:
(1)Door (bent),
(2)Hinges and latches (broken or loosened),
(3)Door seals and sealing surfaces.
(d)The oven should not be adjusted or repaired by anyone except properly qualified service personnel.
This device complies with Part 18 of the FCC Rules.
4
INSTALLATION INSTRUCTIONS
Unpacking
1.Empty the microwave oven of any packing materials.
2.Clean the inside with a soft, damp cloth.
3.Check for damage, such as:
???a door that is not lined up correctly
???damage around the door, or
???dents on the interior or exterior of the microwave oven.
If there is any damage, do not operate the microwave oven until a designated service technician has checked it and made any needed repairs.
NOTE: To avoid damage to the microwave oven, do not remove microwave inlet cover. See ???Parts and Features.???
Location Requirements
WARNING
Excessive Weight Hazard
Use two or more people to move and install microwave oven.
Failure to do so can result in back or other injury.
IMPORTANT: The control side of the microwave oven is the heavy side. Handle the microwave oven gently. The weight of the microwave oven is over 35 lbs (15.9 kg).
???Place the microwave oven on a cart, counter, table or shelf that is strong enough to hold the microwave oven and the food and utensils you place inside it.
???The microwave oven should be at a temperature above 50??F (10??C) for proper operation.
NOTE: Some models can be built into a wall or cabinet by using one of the trim kits listed in the ???Assistance or Service??? section.
???Do not block the exhaust vents or air intake openings. Allow a few inches of space at the back and side of the microwave oven where the exhaust vents are located. Blocking the exhaust vents could cause damage to the microwave oven, as well as poor cooking results.
???Make sure the microwave oven legs are in place to ensure proper airflow. If vents are blocked, a sensitive thermal device may automatically turn the microwave oven off. The microwave oven should work properly once it has cooled.
Electrical Requirements
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
Observe all governing codes and ordinances.
Required:
???A 120 volt, 60 Hz, AC only, 15- or
Recommended:
???A
???A separate circuit serving only this microwave oven.
GROUNDING INSTRUCTIONS
???For all cord connected appliances:
The microwave oven must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. The microwave oven is equipped with a cord having a grounding wire with a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded.
WARNING: Improper use of the grounding plug can result in a risk of electric shock. Consult a qualified electrician or serviceman if the grounding instructions are not completely understood, or if doubt exists as to whether the microwave oven is properly grounded.
Do not use an extension cord. If the power supply cord is too short, have a qualified electrician or serviceman install an outlet near the microwave oven.
SAVE THESE INSTRUCTIONS
5
This manual may cover several different models. The model you have purchased may have some or all of the features shown here. The appearance of your particular model may differ slightly from the illustrations in this manual.
A B C D E
Oz lbs
F
Turntable
A
B
C
D
A. Turntable
B. Hub
C. Support
D. Shaft
The turntable can rotate in either direction to help cook food more evenly. For best cooking results, do not operate the microwave oven without having the turntable in place. See ???Assistance or Service??? to reorder any of the parts.
To Install:
1.Place the support on the microwave oven cavity bottom.
2.Place the turntable on the support.
Fit the raised, curved wedges in the center of the turntable bottom between the three spokes of the hub. The rollers on the support should fit inside the turntable bottom ridge.
6
Display
When power is first supplied to the microwave oven, ???0:00??? will appear in the display. If the ???0:00??? appears in the display at any other time, a power failure has occurred. Reset the clock if needed. See ???Clock.???
Function Icons
Oz lbs
The icons light up in the display while their specific functions are being programmed. While the set function is operating, the icons flash until the program is over. The control lock icon remains lit ??? not flashing ??? while the control is locked.
When the microwave oven is in use, the display will show cook time remaining, and the function icons will flash. When the microwave oven is not in use, the display will show the time of day (if the clock is set) or Timer countdown (if the Timer is set).
Tones
Tones are audible signals that cannot be turned off. These tones indicate the following:
One tone
???Valid entry
???Control lock activated or deactivated
Two tones
???End of stage in multistage cooking
???Invalid entry
Three tones
???End of Timer countdown
Five tones
???End of cycle
Clock
This is a standard
To Set:
The microwave oven and Timer must be off.
1.Touch CLOCK.
2.Touch number pads to enter correct time of day.
3.Touch CLOCK.
Start
The START control begins any function. If cooking is interrupted by opening the door, touching START will resume the cycle.
NOTE: To avoid unintentional operation of the microwave oven, a cooking function cannot be started if the microwave oven door has been closed for about 5 minutes. The word ???door??? will appear in the display until the door is opened and closed.
Add 30 Seconds
The (START) ADD 30 SEC control automatically starts the microwave oven at 100% power for 30 seconds, and adds 30 seconds of cook time with each additional touch of the control.
Time may be added to any manual cooking cycle in
NOTE: To avoid unintentional operation of the microwave oven, a cooking function cannot be started if the microwave oven door has been closed for about 5 minutes. The word ???door??? will appear in the display until the door is opened and closed.
Stop Cancel
The STOP CANCEL control clears any incorrect command, and cancels any program during cooking. It will not erase the time of day.
The microwave oven will also turn off when the door is opened. Close the door and touch START to resume the cycle.
The STOP CANCEL control is also used to lock and unlock the control panel. See ???Control Lock.???
Timer
The Timer can be set in minutes and seconds, up to 99 minutes 99 seconds, and counts down the set time.
NOTE: The Timer does not start or stop the microwave oven.
Cook functions may be used while the Timer is counting down. When the cook function is active in the display, touch TIMER to see the Timer count down for about 5 seconds.
To Set:
1.Touch TIMER.
2.Touch number pads to enter desired time.
3.Touch START.
When the set time ends, ???End??? will appear in the display and the
4.Touch STOP CANCEL while the Timer is active in the display to cancel the Timer.
The time can be reset during the countdown by canceling Timer, then repeating the above steps.
Control Lock
The Control Lock disables the control panel pads to avoid unintended use of the microwave oven.
To Lock/Unlock Control: The microwave oven must be off. Touch and hold STOP CANCEL for about 3 seconds, until the tone sounds and the control lock icon (see ???Function Icons??? in the ???Display??? section) appears in the display. Repeat to unlock.
The control lock icon will remain lit in the display until the control is unlocked.
If any control pad is touched while the control is locked, there will be no response from the control.
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MICROWAVE OVEN USE
A magnetron in the microwave oven produces microwaves which reflect off the metal floor, walls and ceiling and pass through the turntable and appropriate cookware to the food. Microwaves are attracted to and absorbed by fat, sugar and water molecules in the food, causing them to move, producing friction and heat which cooks the food.
???To avoid damage to the microwave oven, do not lean on or allow children to swing on the microwave oven door.
???To avoid damage to the microwave oven, do not operate microwave oven when it is empty.
???Baby bottles and baby food jars should not be heated in microwave oven.
???Clothes, flowers, fruit, herbs, wood, gourds, paper, including brown paper bags and newspaper, should not be dried in microwave oven.
???Paraffin wax will not melt in the microwave oven because it does not absorb microwaves.
???Use oven mitts or pot holders when removing containers from microwave oven.
???Do not overcook potatoes. At the end of the recommended cook time, potatoes should be slightly firm. Let potatoes stand for 5 minutes. They will finish cooking while standing.
???Do not cook or reheat whole eggs inside the shell. Steam buildup in whole eggs may cause them to burst, requiring significant cleanup of microwave oven cavity. Cover poached eggs and allow a standing time.
Food Characteristics
When microwave cooking, the amount, size and shape, starting temperature, composition and density of the food affect cooking results.
Amount of Food
The more food heated at once, the longer the cook time needed. Check for doneness and add small increments of time if necessary.
Cooking Guidelines
Covering
Covering food helps retain moisture, shorten cook time and reduce spattering. Use the lid supplied with cookware. If a lid is not available, wax paper, paper towels or plastic wrap approved for microwave ovens may be used. Plastic wrap should be turned back at one corner to provide an opening to vent steam. Condensation on the door and cavity surfaces is normal during heavy cooking.
Stirring and Turning
Stirring and turning redistribute heat evenly to avoid overcooking the outer edges of food. Stir from outside to center. If possible, turn food over from bottom to top.
Arranging
If heating irregularly shaped or different sized foods, arrange the thinner parts and smaller sized items toward the center. If cooking several items of the same size and shape, place them in a ring pattern, leaving the center of the ring empty.
Piercing
Before heating, use a fork or small knife to pierce or prick foods that have a skin or membrane, such as potatoes, egg yolks, chicken livers, hot dogs, and sausage. Prick in several places to allow steam to vent.
Shielding
Use small, flat pieces of aluminum foil to shield the thin pieces of irregularly shaped foods, bones and foods such as chicken wings, leg tips and fish tail. See ???Aluminum Foil and Metal??? first.
Standing Time
Food will continue to cook by the natural conduction of heat even after the microwave cooking cycle ends. The length of standing time depends on the volume and density of the food.
Size and Shape
Smaller pieces of food will cook more quickly than larger pieces, and uniformly shaped foods cook more evenly than irregularly shaped food.
Starting Temperature
Room temperature foods will heat faster than refrigerated foods, and refrigerated foods will heat faster than frozen foods.
Composition and Density
Foods high in fat and sugar will reach a higher temperature, and will heat faster than other foods. Heavy, dense foods, such as meat and potatoes, require a longer cook time than the same size of a light, porous food, such as cake.
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Cookware and Dinnerware
Cookware and dinnerware must fit on the turntable. Always use oven mitts or pot holders when handling because any dish may become hot from heat transferred from the food. Do not use cookware and dinnerware with gold or silver trim. Use the following chart as a guide, then test before using.
To Test Cookware or Dinnerware for Microwave Use:
1.Place cookware or dinnerware in microwave oven with 1 cup (250 mL) of water beside it.
2.Cook at 100% cooking power for 1 minute.
Do not use cookware or dinnerware if it becomes hot and the water stays cool.
Aluminum Foil and Metal
Always use oven mitts or pot holders when removing dishes from the microwave oven.
Aluminum foil and some metal can be used in the microwave oven. If not used properly, arcing (a blue flash of light) can occur and cause damage to the microwave oven.
OK for Use
Racks and bakeware supplied with the microwave oven (on some models), aluminum foil for shielding, and approved meat thermometers may be used with the following guidelines:
???To avoid damage to the microwave oven, do not allow aluminum foil or metal to touch the inside cavity walls, ceiling or floor.
???Always use the turntable.
???To avoid damage to the microwave oven, do not allow contact with another metal object during microwave cooking.
Do Not Use
Metal cookware and bakeware, gold, silver, pewter, non- approved meat thermometers, skewers, twist ties, foil liners such as sandwich wrappers, staples and objects with gold or silver trim or a metallic glaze should not be used in the microwave oven.
Microwave Cooking Power
Many recipes for microwave cooking specify which cooking power to use by percent or name. For example, PL7=70%=
One of the power icons (see ???Function Icons??? in the ???Display??? section) will flash during manual cooking, depending on the power level of the cycle. To see the exact power level during a cooking cycle, touch POWER LEVEL. The display will briefly show the current power level, then will return to the cooking countdown.
Use the following chart as a general guide for the suggested cooking power of specific foods.
9
Manual Cooking
NOTE: To cook at 100% power, begin by touching number pads to enter cook time, then touch START.
To Use:
1.Place food on the turntable and close the door.
2.Touch COOK TIME.
???00:00??? will appear in the display. Enter the length of time to cook.
If cooking with 100% power, skip Step 3.
3.Touch POWER LEVEL.
The default power level PL10 will appear in the display. Enter the desired power level. See ???Microwave Cooking Power.???
4.Touch START.
When the cycle ends, ???End??? will appear in the display, and the
5.Touch STOP CANCEL or open the door to clear the display.
Cooking in Stages
The microwave oven can be set to cook at different cooking powers for various lengths of time, up to 2 stages, which may include a defrosting stage. See ???Weight Defrost/Timed Defrost??? to set defrosting stage.
NOTE: If a defrosting stage is programmed, it will cycle first.
To Cook in Stages:
1.Place food on the turntable, and close the door.
2.Touch COOK TIME.
???00:00??? will appear in the display. Enter the length of time to cook during the first stage.
3.Touch POWER LEVEL, then enter the desired cooking power for the first stage. See ???Microwave Cooking Power.???
4.Repeat steps 2 and 3 for the second stage.
5.Touch START.
Two tones will sound between stages.
When the cycle ends, ???End??? will appear in the display, and the
6.Touch STOP CANCEL or open the door to clear the display.
Cook time may be added in
Favorite
Use the FAVORITE control to program, store and recall the top 3 most frequently used manual cook programs. Each Favorite may have 1 or 2 stages (see ???Cooking in Stages??? section). In the event of a power failure, the saved Favorites will have to be reprogrammed.
To Set FAVORITE:
1.Touch FAVORITE.
???1??? will appear in the display. Touch FAVORITE repeatedly to scroll through ???2??? and ???3,??? until the desired Favorite program number is displayed.
2.Touch COOK TIME, then enter the cook time.
3.Touch POWER LEVEL, then enter the power level.
If programming a second stage, enter the cook time and power level for that stage (see ???Cooking in Stages??? section).
4.Touch FAVORITE to save program
or
Touch START to begin the programmed cycle. The program will also be saved.
To Use FAVORITE:
1.Place food on the turntable, and close the door.
2.Touch FAVORITE repeatedly until desired program number appears in the display.
3.Touch START.
When the cycle ends, ???End??? will appear in the display, and the
4.Touch STOP CANCEL or open the door to clear the display.
Sensor Cooking
A sensor in the microwave oven detects humidity released from the food as it heats, and adjusts the cook time accordingly.
Many sensor cycles require the covering of foods. Microwave- safe containers or steamers with
???SC??? (sensor cook) will appear in the display during sensor cooking.
NOTES:
???The microwave oven should be plugged in for at least 3 minutes.
???The microwave oven cavity and the exterior of the cooking container should be dry.
???The room temperature should not exceed 95??F (35??C).
???If the door is opened while the sensor is detecting moisture (while ???SC??? appears in the display), sensing will stop and the program will be canceled.
10
Quick Touch Menu (sensor and
The following menu items are preprogrammed for quick and easy cooking/reheating.
For added convenience, the available/recommended amounts shown in the following chart are included on the Cooking Guide label (see ???Parts and Features??? for its location).
*When covering foods, make sure the vent opening is large enough for the moisture to escape. This will allow the sensor to accurately determine cooking time.
To Use Quick Touch
1.Place food on the turntable, and close the door.
2.Touch desired menu control.
The first programmed amount will appear in the display. Touch control pad repeatedly to change quantity. See chart.
3.Touch START.
When the cycle ends, ???End??? will appear in the display, and the
4.Touch STOP CANCEL or open the door to clear the display.
To Use Quick Touch Sensor Menu (Dinner Plate, Fresh Vegetable, Frozen Vegetable):
1.Place food on the turntable, and close the door.
2.Touch the desired menu control.
???SC??? (sensor cook) will appear in the display.
3.Touch START.
The microwave oven will start, and sensor cooking will begin. ???SC??? will remain in the display during cooking.
When the cycle ends, ???End??? will appear in the display, and the
4.Touch STOP CANCEL or open the door to clear the display.
11
Weight Defrost / Timed Defrost
The Weight Defrost feature???s preset programs can be used, the Timed Defrost feature can be used, or the microwave oven can be manually set to defrost.
???Unwrap foods and remove lids (for example, from fruit juice containers) before defrosting.
???Shallow packages will defrost more quickly than deep blocks.
???Separate food pieces as soon as possible during or at the end of the cycle for more even defrosting.
???Use small pieces of aluminum foil to shield parts of food such as chicken wings, leg tips and fish tails. See ???Aluminum Foil and Metal??? first.
Weight Defrost
The Weight Defrost feature has preset times and cook powers for 3 categories: Meat, Poultry and Fish. It should not be used for food that has been left outside the freezer for more than
20 minutes, or for frozen
To Use Weight Defrost:
1.Place food, uncovered, on the turntable and close the door.
2.Touch WEIGHT DEFROST.
???dEF1??? will appear in the display. Touch WEIGHT DEFROST a second time for ???dEF2,??? or a third time for ???dEF3,??? if defrosting poultry or fish. See chart.
To select your desired program, touch START or wait
5 seconds, and the prompt for entering weight will appear in the display.
3.Enter the weight.
Weight can be set from 0.3 lb to 6.3 lbs (136 g to 2.86 kg).
4.Touch START.
The display will count down the defrost time.
The cycle may be interrupted briefly to turn food, if necessary, by opening the door. Close the door and touch START to resume the cycle.
When the cycle ends, ???End??? will appear in the display, and the
5.Touch STOP CANCEL or open the door to clear the display.
Timed Defrost
Timed Defrost does not have a preset program, but uses only 30% (PL3) cooking power.
To Use Timed Defrost:
1.Place food, uncovered, on the turntable and close the door.
2.Touch TIMED DEFROST.
???00:00??? will appear in the display.
3.Enter the time in minutes and seconds.
4.Touch START.
The display will count down the defrost time.
The cycle may be interrupted briefly to turn food, if necessary, by opening the door. Close the door and touch START to resume the cycle.
When the cycle ends, ???End??? will appear in the display, and the
5.Touch STOP CANCEL or open the door to clear the display.
To Defrost Manually: Follow direction in ???Manual Cooking??? section, and use 30% cooking power. See ???Microwave Cooking Power??? chart.
12
MICROWAVE OVEN CARE
General Cleaning
IMPORTANT: Before cleaning, make sure all controls are off and the microwave oven is cool. Always follow label instructions on cleaning products.
Soap, water and a soft cloth or sponge are suggested unless otherwise noted.
MICROWAVE OVEN CAVITY
To avoid damage to the microwave oven cavity, do not use soap- filled scouring pads, abrasive cleaners,
To avoid damage to stainless steel models, rub in direction of grain.
The area where the microwave oven door and frame touch when closed should be kept clean.
Average soil
???Mild, nonabrasive soaps and detergents:
Rinse with clean water and dry with soft,
Heavy soil
???Mild, nonabrasive soaps and detergents:
Heat 1 cup (250 mL) of water for 2 to 5 minutes in microwave oven. Steam will soften soil. Rinse with clean water and dry with soft,
Odors
???Lemon juice or vinegar:
Heat 1 cup (250 mL) of water with 1 tbs (15 mL) of either lemon juice or vinegar for 2 to 5 minutes in microwave oven.
Microwave Inlet Cover
To avoid arcing and microwave oven damage, the microwave inlet cover (see ???Parts and Features???) should be kept clean.
???Wipe with wet cloth.
MICROWAVE OVEN DOOR AND EXTERIOR
The area where the microwave oven door and frame touch when closed should be kept clean.
???Mild, nonabrasive soaps and detergents:
Rinse with clean water and dry with soft,
???Glass cleaner and paper towels or nonabrasive plastic scrubbing pad:
Apply glass cleaner to towel, not directly to surface.
Stainless Steel (on some models)
To avoid damage to microwave oven door and exterior, do not use
???Stainless Steel Cleaner and Polish (not included): See ???Assistance or Service??? section to order.
???Liquid detergent or
Rinse with clean water and dry with soft,
???Vinegar for hard water spots
CONTROL PANEL
???Sponge or soft cloth and water:
Dampen sponge with water and wipe panel. Dry with soft cloth.
???To avoid damage to the control panel, do not use chemical or abrasive cleansers.
TURNTABLE
Replace turntable immediately after cleaning. Do not operate the microwave oven without the turntable in place.
???Mild cleanser and scouring pad
???Dishwasher
13
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
???Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
Microwave oven will not operate
???Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, try the steps in the bullets below. If microwave oven still does not operate, call for service. See ???Assistance or Service??? section.
???Is the door completely closed?
Firmly close door.
???Is a packaging spacer (on some models) attached to the inside of the door?
Remove packaging spacer, then firmly close door.
???Is the electronic microwave oven control set correctly?
See ???Microwave Oven Control??? section.
???Is the Control Lock set?
See ???Control Lock??? section.
???Does ???door??? appear in the display?
Open and close the microwave oven door, and then touch START. See ???Start??? section.
Turntable alternates rotation directions
???This is normal and depends on motor rotation at beginning of cycle.
Display shows messages
???Is the display showing ???0:00????
There has been a power failure or the Clock time has been turned off. See ???Display??? section to clear display. See ???Clock??? section to reset or turn on Clock.
Display shows time countdown, but the microwave oven is not operating
???Is the Timer in use?
See ???Timer??? section.
Cooking times seem too long
???Is the cooking power set properly?
See ???Microwave Cooking Power??? section.
???Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
???Is the incoming voltage less than that specified in ???Electrical Requirements????
Have a qualified electrician check the electrical system in the home.
Microwave oven makes humming noise
???This is normal and occurs when the power supply in the magnetron cycles on.
Microwave oven door looks wavy
???This is normal and will not affect performance.
Turntable will not operate
???Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely on the turntable support. See ???Turntable??? section.
???Is the turntable support operating properly?
Remove turntable. Remove and clean turntable hub, support and rollers. Replace hub, support and turntable. Place 1 cup (250 mL) of water on the turntable, then restart microwave oven. If it still is not working, call for service. See ???Assistance or Service??? section. Do not operate the microwave oven without turntable and turntable support working properly.
Interference with radio, TV, cordless phone, etc.
???Is the microwave oven plugged into the same outlet?
Try a different outlet for the electronic device.
???Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
???Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
???Is the cordless phone frequency 2.4 GHz?
Some 2.4
14
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check ???Troubleshooting.??? It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
In the U.S.A.
If the problem is not due to one of the items listed in the ???Troubleshooting??? section???
Call the dealer from whom your appliance was purchased, or call
If the dealer or service company cannot resolve your problem, write to:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Web address: www.jennair.com
Or call:
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call:
NOTE: When writing or calling about a service problem, please include the following information:
1.Your name, address and daytime telephone number.
2.Appliance model number and serial number.
3.Name and address of your dealer or servicer.
4.A clear description of the problem you are having.
5.Proof of purchase (sales receipt).
User???s guides, service manuals and parts information are available from
Replacement Parts
Cleaning Supplies
This countertop microwave oven can be built in by using one of the following trim kits*. These kits are available from the dealer or can be ordered by kit model number. See ???Assistance or Service??? section for the
*The
ONE YEAR LIMITED WARRANTY
For one year from the original date of purchase, when this microwave is installed, operated and maintained according to instructions attached to or furnished with the product,
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT OUR DISCRETION AS PROVIDED HEREIN. Service must be provided by an
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ITEMS EXCLUDED FROM WARRANTY
1.Service calls to correct the installation of your microwave, to instruct you how to use your product, to replace or repair house fuses, reset circuit breakers or to correct house wiring or plumbing.
2.Service calls to repair or replace light bulbs. Consumable parts are excluded from warranty coverage.
3.
4.Repairs or replacement when your microwave is used for other than normal,
5.Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved by
6.Cosmetic damage, including scratches, dents, chips or other damage to the finish of your microwave, unless such damage results from defects in materials or workmanship and is reported to
7.Any food loss due to microwave product failure.
8.Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
9.Microwaves with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is void if the factory applied serial number has been altered or removed from your appliance.
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.
If you reside in the United States and your
1.Call our Customer eXperience Center at
2.Give the consultant your model, serial number and shipping address.
3.The consultant will advise whether the microwave qualifies for repair or replacement.
4.In the event of repair, you may be directed to forward the product to an
5.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT
OUR DISCRETION AS PROVIDED HEREIN.
Outside the 50 United States and Canada, this warranty does not apply. Contact your authorized
Keep this book and your sales slip together for future reference. You must provide proof of purchase or installation date for
Write down the following information about your major appliance to better help you obtain assistance or service if you ever need it. You will need to know your complete model number and serial number. You can find this information on the model and serial number label located on the product.
Dealer name____________________________________________________
Address ________________________________________________________
Phone number __________________________________________________
Model number __________________________________________________
Serial number __________________________________________________
Purchase date __________________________________________________