HOTPOINT EW51
COOKER INSTRUCTION
AND RECIPE BOOK
Retention of this instruction Book
This Instruction Book must be kept handy for reference as it contains important details on the safe and proper use of the appliance.
If you sell or pass the appliance to someone else, or move house and leave it behind, make sure this Book is also provided so the new owner can become familiar with the appliance and safety warnings.
Contents
2
Introduction
Your new appliance is guaranteed* and will give lasting service. This guarantee is only applicable if the appliance has been installed in accordance with the installation instructions detailed in this booklet.
To help make best use of your cooking equipment, please read this booklet carefully.
The cooker is designed specifically for domestic use and responsibility will not be accepted for use in any other installation.
When the cooker is first used an odour may be emitted, this will cease after a period of use
When first using the cooker ensure that the room is well ventilated (e.g. open a window or use an extractor fan) and that persons who may be sensitive to the odour avoid any fumes. It is suggested that any pets be removed from the room until the smell has ceased. This odour is due to temporary finish on oven liners and elements and also any moisture absorbed by the insulation.
*The guarantee is subject to the provisions that the appliance:
(a)Has been used solely in accordance with the Users Instruction Book.
(b)Has been properly connected to a suitable supply voltage as stated on the rating plate attached to this equipment.
(c)Has not been subjected to misuse or accident or been modified or repaired by any person other than the authorised employee or agent.
(d)Has been correctly installed.
This appliance conforms to the following EEC Directives:
3
Installation
Siting the Cooker
WARNING ??? THIS APPLIANCE MUST BE EARTHED.
Your cooker should have been checked to ensure that the voltage corresponds with your supply voltage, this is stated on the rating plate, which is situated on the front of the plinth. The cooker must be connected by a competent person eg. (NICEIC registered contractor) to suitable
The power supply cable should conform to B.S.6004 with a conductor size of 6mm2 minimum.
The control unit should be easily accessible in the event of an emergency, but must be within 2 metres of and not directly above an appliance.
This appliance conforms to EN 55014 regarding suppression of radio and television interference.
Access to the mains terminals is gained by removing the rear access cover.
The mains cable must pass through the cable clamp adjacent to the terminal block. Sufficient cable should be used to allow the cooker to be pulled out for servicing.
Ensure that the mains cable is routed away from any brackets affixed to the rear panel and is not trapped to the rear wall when pushing the cooker into position between cabinets.
The height of the cooker can be adjusted by means of adjustable feet in the plinth (900mm - 915mm). Adjust the feet by tilting the cooker from the side. Then install the product into position.
The cooker is designed to fit between kitchen cabinets spaced 500mm apart. The space either side need only be sufficient to allow withdrawal of the cooker for servicing. It can be used with cabinets one side or both as well as in a corner setting. It can also be used
This cooker is a class X appliance, as such adjacent side walls which project above hob level, must not be nearer to the cooker than 150mm and should be protected by heat resistant material. Any overhanging surface or cooker hood should not be nearer 650mm.
Never mount the cooker onto a platform.
4
Installation
Moving the Cooker
Splash Panel
Kit (Wall Mounted)
Before moving your cooker check that it is cool, and switch off at the cooker control unit.
Movement of your cooker is most easily achieved by lifting the front as follows:
Open the grill door sufficiently to allow a comfortable grip on the underside front edge of the oven roof, avoiding any grill elements.
Note: Take care in moving the cooker as it is heavy. Take care to ensure that any floor covering is not damaged.
Splashplate optional, apply to Hotpoint Spares Department.
Product Specification
5
For Your Safety
When used properly your Hotpoint appliance is completely safe but as with any electrical product there are certain precautions that must be observed.
PLEASE READ THE PRECAUTIONS BELOW BEFORE USING YOUR APPLIANCE.
Always
Safety Advice
???Always make sure you remove all packing from inside the oven and grill compartments before switching on for the first time.
???Always make sure you understand the controls prior to using the appliance.
???Always keep children away from the appliance when grilling as the surfaces will get extremely hot during and after use.
???Always make sure all controls are turned off when you have finished cooking and when not in use.
???Always stand back when opening an oven door to allow any build up of steam or heat to disperse.
???Always use dry good quality oven gloves when removing items from the oven/grill.
???Always place pans centrally over the hotplate making sure handles are kept away from the edge of the hob and cannot become heated by other hotplate/pans.
???Always take care to avoid heat/steam burns when operating the controls.
???Always turn off the electricity supply at the wall switch before cleaning and allow the appliance to cool.
???Always make sure the shelves are in the correct position before switching on the oven.
???Always keep the oven and grill doors closed when the appliance is not in use.
???Always take care when removing items from the grill when the lower oven is on as the contents will be hot.
???Always keep the appliance clean, as a build up of grease or fat from cooking can cause a fire.
???Always follow the basic principles of food handling and hygiene to prevent the possibility of bacterial growth.
???Always keep ventilation slots clear of obstructions.
???Always refer servicing to a qualified appliance service engineer.
IN THE EVENT OF A CHIP PAN FIRE OR ANY OTHER PAN FIRE.
1.TURN OFF THE COOKER APPLIANCE AT THE WALL SWITCH.
2.COVER THE PAN WITH A FIRE BLANKET OR DAMP CLOTH, this will smother the flames and extinguish the fire.
3.LEAVE THE PAN TO COOL FOR AT LEAST 60 MINUTES BEFORE
MOVING IT. Injuries are often caused by picking up a hot pan and rushing outside with it.
NEVER USE A FIRE EXTINGUISHER TO PUT OUT A PAN FIRE as the force of the extinguisher is likely to tip the pan over. Never use water to extinguish oil or fat fires.
6
For Your Safety
7
Features
1200W
1800W
GRILL
GRILL/OVEN
DOOR
REMOVABLE
INNER GLASS
DOOR
HOB VENTILATION SLOTS
1800W
1200W
CONTROL
PANEL
GRILL/MEAT PAN
WITH REMOVABLE
HANDLE,
ANTI SPLASH TRAY
AND WIRE
FOOD SUPPORT
STAYCLEAN
SIDE PANELS
OVEN ROD
SHELVES
8
Control Panel
9
Hotplates General Information Notes
Note:Under no circumstances should the hob be used with aluminium foil in contact with the hob surface.
Use of Hotplates The controls set the hotplates at six
10
General Information Notes - Ceramic Hobs
PANS SHOULD BE:
Not concave (bowed in)
Not convex (bowed out)
Not rimmed
Not deeply ridged
But essentially Flat
???suitable ??? unsuitable *care should be taken when using any pans on these surfaces not to drag and cause scratching.
THE BEST COMBINATIONS
This table is a general guide to the types of pan suitable for different types of hobs and cookers. Remember pans should be good quality, with smooth, flat bases. For any further information refer to manufacturers??? instructions.
11
General information notes on Ceramic Hobs
DO NOT
1.DO NOT cook directly on the hob surface without a cooking utensil, as this will result in damage to the surface of the hob.
2.DO NOT use the hob as a worktop surface as damage may occur to the smooth surface of the hob.
3.DO NOT drag or slide utensils on the hob surface, as this will cause scratches in the surface of the hob.
4.DO NOT allow a cooking utensil to come into contact with the hob surround.
5.DO NOT place anything between the base of the utensil and the ceramic hob, e.g. do not use asbestos mats, aluminium foil or wok stand.
6.DO NOT leave any utensils, food or combustible items on the hob when it is not in use.
7.DO NOT place aluminium or plastic foil, or plastic containers on the hob.
8.DO NOT leave the hotplates or cooking areas switched On unless they are being used.
9.We recommend not to place large preserving pans or fish kettles across two heating areas.
10.DO NOT leave utensils partly covering the heated areas. Always ensure that they are placed centrally over the heated areas and have the same diameter as the heating area used.
11.We recommend not to use a utensil with a base diameter greater than 25cm (l0ins).
12.If hob should become cracked, DO NOT USE UNTIL REPAIRED.
13.Always ensure that saucepan handles are positioned safely.
12
General information notes on Ceramic Hobs
Choosing your Utensils
Remember
Do Use
IMPORTANT ??? As with any cooking appliance there could be some fire risk attached to the heating of oil, particularly for deep fat frying, cooking utensils containing oil must not be left unattended (e.g. to answer the telephone) on or in close proximity to the patterned cooking areas.
In the unfortunate event of a fire it will assist in smothering the flames with a fire blanket or damp cloth and the electricity supply is switch Off. Burns and injuries are caused almost invariably by picking up the burning pan and rushing outside with it.
Below are some guidelines to help you make the right choice of utensils.
To obtain a satisfactory performance from a ceramic hob and to avoid unnecessary damage, we recommend the use of good quality utensils with smooth flat bases.
1.Purchasing a new pan will not necessarily mean it will have a flat base, always check before buying.
2.Using the correct pans and utensils will result in maximum contact with the hob and maximum efficiency as with any type of electric hob.
1.DO USE good quality smooth flat based utensils.
2.DO USE a utensil which has approximately the same base area as the heating area zone being used.
3.DO USE utensils which have more than sufficient capacity for the amount of food being cooked to prevent boil over or spillage.
4.DO USE utensils with good fitting lids.
5.DO USE a low dome pressure cooker for best results.
13
Temperature Conversion Scale
Comparative scale of oven settings (degrees Celsius to degrees Fahrenheit) as recommended by the Association of Manufacturers of Domestic Electrical Appliances.
The temperature control knobs on this electric cooker are marked in degrees Celsius. This chart will help when the recipes show alternative scales.
14
Top Oven/Grill Cookery Notes
15
Grill Pan and Handle
Grill pan handle The grill pan handle is detachable from the pan, to facilitate cleaning and storage.
The handle can be either detachable from or fixed to the pan.
For a fixed handle remove the screw and washers from the grill pan bracket, tilt the handle over the recess adjacent to the bracket (A), slide it towards the centre of the pan (B) and let the handle locate over the bracket (C). Replace screw and washers and ensure that they are fully tightened up. For a detachable handle remove screw and washers from the grill pan and keep safe.
Please note that if a fixed handle is required, the grill pan cannot be kept in the Fan Oven with the door closed but may be stored in the Top Oven when the appliance is not in use.
Warning: Ensure when using grill pan handle in the detachable manner it is centralised and secure.
ABC
16
Solarplus Grill
CAUTION: ACCESSIBLE PARTS MAY BECOME HOT WHEN GRILL
IS IN USE. CHILDREN SHOULD BE KEPT AWAY.
Your cooker is not fitted with a conventional type of grill. The Solarplus high speed grill which is designed to reduce your grilling times. It is quicker because it takes less time to warm up from cold. Conventional grills require 5 minutes
preheat before food is placed beneath them, but for normal grilling the Solarplus grill can be used directly from cold without any pre- heat. However, when toasting, optimum performance is achieved by preheating the grill for about 1 minute.
You will notice that the grill elements are protected by a wire mesh. Under no circumstances should pointed objects be inserted into the mesh. During use the mesh may become soiled. Do not attempt to clean it while the grill is still on. Turn the cooker off at the control unit and wait until it has cooled down before cleaning.
Care must be taken to ensure the grill mesh is not distorted ??? do not store the grill pan handle on the grill pan grid when the rod shelf is in the top runner position.
There are two halves to the grill, one on the left and one on the right. You can choose to have both sides on or just the left side on. Turning the control knob clockwise, will switch both sides on. Turning it anticlockwise, will only switch the left side on. The numbers which are displayed indicate the heat setting. Number 4 is the hottest and number 1 the coolest.
GRILLING SHOULD NEVER BE UNDERTAKEN WITH THE GRILL/TOP OVEN DOOR CLOSED. This will cause overheating. The grill will not operate unless the top oven control is in the Off position.
Grilling procedure:
1.Open the grill/top oven door fully.
2.Position rod shelf as recommended in chart for food being cooked.
3.Place the grill pan on the rod shelf, ensuring it is positioned centrally under the grill element.
4.Never line the grill pan with aluminium foil as this may cause over heating of fat in grill pan.
17
Guide to Grilling
Guide to grilling successfully
18
Oven Temperature Charts ??? Meat
19
If using aluminium foil, never: 1. Allow foil to touch sides of oven. 2. Cover oven interior with foil. 3. Cover shelves with foil.
The most accurate method of testing the readiness of joints of meat or whole poultry is to insert a meat thermometer into the thickest part of a joint, or the thickest part of poultry thighs, during the cooking period. The meat thermometer will indicate when the required internal temp has been reached.
20
Oven Temperature Charts ??? Baking
Main Oven Cookery Notes
21
Main Oven Cookery Notes
To prepare meat and poultry for roasting in your fan oven.
(a)Wipe the meat or poultry, dry well and weigh it. Meat which has been stored in a refrigerator should be allowed to come to room temperature before cooking, and frozen meat or poultry must be completely defrosted before placing in the oven.
(b)The weight of any stuffing used should be added before calculating the cooking time.
(c)Place meat/poultry in the meat pan supplied with your cooker. Small joints weighing less than 1.75kg (31/2 lbs) should be roasted in a smaller meat pan/tin - or they may be 'pot roasted' - a small joint in a large meat pan causes unnecessary oven splashing and evaporation of meat juices.
(d)Additional fat should not be added, except for veal, very lean meat or poultry which can either be 'larded' with fat bacon or brushed very sparingly with cooking oil or melted fat.
(e)Beef, lamb, mutton and poultry may be dusted lightly with seasoned flour to give a crisp outer surface. The skin of duck and goose should be pricked to release excess fat during cooking, and the rind of pork should be scored, brushed lightly with oil, and rubbed with salt, to give crisp crackling.
(f)Meat and poultry wrapped in, or covered with a tent of aluminium foil will be juicy and tender. Roasting bags offer the same advantages. Always follow the manufacturers pack instructions, and remember to
reduce the temperatures given for conventional ovens by approximately 25oC and the time by approximately 10 minutes per hour.
(g)Potatoes for roasting only require to be brushed with cooking oil or melted fat.
(h)It is not necessary to baste when roasting in an electric oven and stock or liquid should not be added to the meat pan since this only causes unnecessary soiling, steam and condensation.
22
Recipes For Fan Oven
BEEF STEW AND DUMPLINGS
675g (11/2 lb) stewing steak, cut into 2.5cm (1 in. cubes)
2 medium sized onions, peeled and quartered
225g (8oz) carrots, peeled and sliced
225g (8oz) swede, peeled and cubed
4 sticks of celery, cut into 2.5cm (1 in.) lengths
500ml (1 pint) beef stock, boiling
30ml (2 tbsp) tomato puree
5ml (1 tsp) mixed dried herbs
Salt and pepper
Dumplings:
100g (4oz) self raising flour
Pinch of salt
50g (2oz) shredded suet
15ml (1 tbsp) chopped parsley
Cold water to mix
1.Place meat, vegetables, stock, puree, herbs and seasoning in large casserole dish.
2.Cover dish.
3.Bake: 140oC;
4.Cook until meat is tender.
5.Make dumplings: mix flour, salt, suet and parsley together in bowl.
6.Add enough water to make soft dough.
7.Divide into 4 pieces, form each into a ball and place on top of stew.
8.Cover and continue to cook for further
FRUIT PLATE TARTS
Pastry:
800g (13/4 lb) plain flour
200g (7oz) block margarine
200g (7oz) cooking fat
250ml (10floz) cold water
Filling:
675g (11/2 lb) prepared fruit
50g (2oz) sugar
1.Make pastry. Sift flour into bowl, rub in fats until mixture resembles fine breadcrumbs.
2.Gradually add cold water to bind pastry together to form stiff dough.
3.Turn onto lightly floured surface. Knead lightly then divide pastry into four equal pieces.
4.Roll out two pieces to line base of two 25cm (10in) plates. Roll out remaining two pieces and leave to one side.
5.Prepare fruit for filling. Divide equally between the two pastry lined plates, adding the sugar.
6.Dampen edges of pastry with water. Cover fruit with rolled out pastry.
7.Trim and seal edges. Make a slit in the top of the pastry.
8.Bake: 190oC;
RICE PUDDING
40g (11/2 oz) pudding rice
25g (1oz) sugar
500ml (1 pint) milk
Grated nutmeg
50g (2oz) sultanas or raisins (optional)
1.Grease pie dish and put in rice and dried fruit (if used).
2.Add sugar and milk, stir well, sprinkle grated nutmeg on top.
3.Bake: 140oC; 11/2 ??? 2 hours.
23
Recipes For Fan Oven
BATTERS
Basic Recipe:
100g (4oz) plain flour
Pinch of salt
1 large egg
250ml (1/2 pint) milk and water mixed in equal quantities
1.Sieve flour and salt into basin.
2.Make a well in centre and add egg plus
3.Beat well until mixture is smooth.
4.Add another third of liquid and again beat well until smooth.
5.Lightly stir in remaining liquid.
6.If possible, allow batter to stand in cool place for at least half an hour.
YORKSHIRE PUDDING
1.Place 25g (1oz) dripping into shallow ovenproof dish or 22.5cm (9in) square Yorkshire pudding tin and place in top of oven to heat for 10 minutes.
2.Pour batter into hot fat.
3.Bake: preheat; 180oC;
100g (4oz) soft tub margarine
100g (4oz) caster sugar
2 eggs
100g (4oz) self raising flour
5ml (1 tsp) baking powder
1.Place all ingredients into a bowl.
2.Beat with a wooden spoon for
3.Grease and line two 18cm (7in) sandwich tins.
4.Place mixture into prepared tins.
5.Bake:
VICTORIA SANDWICH
100g (4oz) block margarine
100g (4oz) caster sugar
2 eggs
100g (4oz) self raising flour
1.Cream margarine and sugar until light, fluffy and pale in colour.
2.Beat in eggs.
3.Sift flour and fold into mixture.
4.Grease and line two 18cm (7in). sandwich tins.
5.Divide mixture equally into tins. Level tops.
6.Bake:
7.Bake until well risen, golden brown and firm to touch.
24
Recipes For Fan Oven
CHRISTMAS CAKE
225g (8oz) butter or block margarine
225g (8oz) brown sugar
4 eggs
225g (8oz) plain flour
5ml (1 tsp) mixed spice
2.5ml (1/2 tsp) baking powder
200g (7oz) raisins
200g (7oz) sultanas
200g (7oz) currants
50g (2oz) chopped almonds
75g (3oz) glace cherries (cut in pieces)
60ml (4 tbsp) brandy (optional)
1.Cream fat and sugar until light and fluffy.
2.Add eggs one at a time, beating well.
3.Sieve dry ingredients. Add gradually with mixed fruit, cherries and nuts.
4.Bake in lined 20cm (8in) cake tin: 130oC;
It may be necessary to cover top of cake with brown paper for final hour to prevent overbrowning.
5.Leave in tin to cool a little, before turning out.
6.When cold, prick bottom of cake and sprinkle brandy over. Leave for about a week before icing.
SMALL CAKES
225g (8oz) block margarine
225g (8oz) caster sugar
4 eggs
300g (11oz) self raising flour
Variations:
100g (4oz) sultanas
100g (4oz) chocolate chips
100g (4oz) chopped glace cherries
30ml (2 tbsp) cocoa powder mixed to paste with water
Add any of the above with flour
1.Cream margarine and sugar until light, fluffy and pale in colour.
2.Add each egg, beating well after each addition.
3.Fold in sifted flour, mixing well.
4.Place paper cases on baking trays and
5.Bake until golden brown and springy to touch: 170oC;
SCONES
450g (1lb) plain flour
10ml (2 tsp) cream of tartar
5ml (tbsp) bicarbonate of soda
100g (4 oz) block margarine
225ml (8 fl oz) milk
Variations:
Sultana scones ??? add 100g (4 oz) sultanas and 50g (2oz) caster sugar
Wholemeal scones ??? use half quantity of wholemeal flour
Cheese scones ??? add 100g (4oz) grated cheddar cheese and 5ml (1 tsp) dry mustard
1.Sift together flour, cream of tartar and bicarbonate of soda.
2.Rub in margarine until mixture resembles fine breadcrumbs.
3.Make a well in centre. Stir in enough milk to give fairly soft dough.
4.Turn onto lightly floured surface. Knead lightly to remove any cracks. Roll out to about 15mm ( 3/4 in). Cut out 5cm (2in) rounds. Place on baking sheet.
5.Knead remaining dough and
6.Bake until well risen and golden brown; preheat; 210oC;
25
Care and Cleaning
Cleaning Materials to avoid
The Ceramic Hob
Important Notes
Decorative Trims
Control Panel
TURN OFF THE MAIN SWITCH BEFORE CLEANING.
BEFORE SWITCHING ON AGAIN, ENSURE THAT ALL CONTROLS ARE IN
THE OFF POSITION.
NEVER USE BIOLOGICAL WASHING POWDER, HARSH ABRASIVES,
SCOURING PADS, AEROSOL CLEANERS OR OVEN CHEMICAL CLEANERS
OF ANY KIND.
1.Plastic or nylon pads, scourers, these may scratch the surface.
2.Household abrasive powders.
3.Oven chemical cleaners, aerosols and oven pads. Caustic cleaners such as these will etch the surface and attack the metal frame.
4.Bath and sink cleaners may mark the surface.
Apply conditioner before using the hob for the first time. It contains a mild cleaning agent, so that subsequent applications may clean off soil and apply a protective film at the same time. For stubborn stains or heavy soiling use any of the following materials, and finish off with conditioner.
1.Cif,
2.Liquid Gumption Kitchen Cleanser.
3.Special Powder Cleanser.
1.If the hob is scratched through accident or misuse, soil that collects will appear as fine brown lines; these are not fully removable but can be made less obvious by the daily use of cleaner conditioner. Cooking performance is in no way affected by scratches on the surface.
2.Pans with aluminium bases should be lifted rather than dragged across the hob surface. This will avoid metal rubbing off the pan onto the glass. Such marks are easily removed by the powder cleanser, provided they are not subsequently baked on for long periods at high temperatures.
In the unlikely event of the ceramic hob surface cracking, isolate the cooker by switching it off at the main switch, and contact the nearest service centre. Do not continue to use the cooker until it is repaired.
Wipe with a damp cloth and polish with a dry cloth.
It is advisable to clean the decorative trims regularly to prevent any build up of soiling. The recommended method of cleaning is to wipe over the trims with a soft cloth wrung out in warm water or mild
Wipe over with a soft cloth wrung out in warm soapy water. To dry, gently wipe over with a clean soft cloth.
TAKE EXTRA CARE WHEN WIPING OVER METALLIC PAINTWORK.
DO NOT USE SCOURING PADS AND ABRASIVE CLEANERS, THESE WILL
SPOIL THE APPEARANCE OF YOUR APPLIANCE.
26
Care and Cleaning
27
Cooking Results Not Satisfactory?
28
Something Wrong with your Cooker?
Before contacting your Service Office/Installer, check the problem guide below.
29
Spare Parts
Please remember your new appliance is a complex piece of equipment.
???DIY??? repairs or unqualified and untrained service people may put you in danger, could damage the appliance and might mean you lose cover under Hotpoint???s Parts Guarantee.
If you do experience a problem with the appliance don???t take risks; call in Hotpoint???s own Service Engineer. See back page.
Our spare parts are designed exclusively to fit only Hotpoint appliances. Do not use them for any other purpose as you may create a safety hazard.
DISPOSAL OF YOUR PRODUCT
To minimise the risk of injury to children please dispose of your product carefully and safely. Remove all doors and lids (where fitted). Remove the mains cable (where fitted) by cutting off flush with the appliance and always ensure that no plug is left in a condition where it could be connected to the electricity supply.
To help the environment, Local Authority instructions should be followed for the disposal of your product.
This appliance conforms to the following EEC Directives:
Low Voltage Equipment 73/23/EEC
93/68/EEC
Electromagnetic Compatibility 89/336/EEC
92/31/EEC
93/68/EEC
30
Hotpoint Service Cover
Satisfaction Guaranteed or Your
Money Back
Hotpoint gives you a unique ???Satisfaction Guaranteed??? promise ??? valid for ninety days after you have purchased your Hotpoint product. If there is a technical problem with your Hotpoint appliance, just call Hotpoint Service (see back page). If necessary we will arrange for an engineer to call. If the technical problem is not resolved under this Guarantee, Hotpoint will replace your appliance or, if you prefer, give you your money back. Your statutory rights are not affected, and the Guarantee is additional and subject to the terms of Hotpoint???s Five Year Parts Guarantee.
Hotpoint???s Free Five Year Guarantee
From the moment your appliance is delivered
Hotpoint guarantees it for FIVE YEARS.
???In the Five Years all replacement parts are FREE provided that they are fitted by our own Service Engineer. During the first year our Engineer???s time and labour is also free.
???Our guarantee covers loss of food in our refrigeration and freezer products up to ??250 during the first year, subject to verification by one of our engineers.
???After the first year we will charge for our Engineer???s time and labour. We do, however, operate a range of Service Plans (see opposite) which, for an annual payment, enables you to cover any repair costs which may be necessary.
???All our service repairs are guaranteed for twelve months in respect of our labour and any parts fitted.
???The appliance must be used in the United Kingdom, and must not be tampered with or taken apart by anyone other than our own Service Engineers.
???You may, however, buy parts which can be safely fitted without specialist knowledge or equipment. The correct fitting of such parts, provided they are genuine Hotpoint spares, will not affect your Guarantee. Parts are available from our Hotpoint Spares Centres (see back page).
???Our guarantee does not cover the cost of any repair, or loss of food in refrigeration products, due to power failure, accidents or misuse. Nor does it cover the cost of any visits to advise you on the use of your appliance. Please read thoroughly the instruction book supplied with this appliance.
???If at any time during the Guarantee period we are unable to repair your appliance, we will refund any repair costs paid to us in the previous twelve months. We will also offer you a new appliance at a reduced charge instead of a repair.
???Our Guarantee is in addition to and does not affect your legal rights.
???Should you need independent advice on your consumer rights, help is available from your Consumer Advice Centre, Law Centre, Trading Standards Department and Citizens Advice Bureau.
???All Hotpoint servicing is carried out by our own Service Organisation located throughout the United Kingdom and Eire. We will be happy to deal with any problems which you may have.
Hotpoint???s Extended Warranties
Whether you have just one or a number of Hotpoint appliances in your kitchen, Hotpoint has a range of Service Plans to give you complete peace of mind.
They enable you to extend your one year labour guarantee so that you can have repairs completed FREE during the membership period.
Service Cover
We offer a number of payment methods; cheque, credit card or you can spread the cost and pay by direct debit (full details can be obtained on Free phone 0800 716356). This covers you for all repairs during the period of cover, which can be from 1 to 4 years. Service Cover also includes loss of food, up to the value of ??250, in refrigeration appliances. There is also an option of Service Cover with Maintenance at an additional cost. This includes an annual Electrical and Safety check and replacement of any parts as necessary.
Kitchen Cover
An annual payment covers you for all repairs for all your Hotpoint appliances which are less than ten years old. It also covers the cost of loss of food up to ??250 in our refrigeration and freezer products. There is also the option of Kitchen Cover with Maintenance at an additional cost. Any additional Hotpoint appliances purchased after you have joined Hotpoint Kitchen Cover will automatically be included during the annual period of cover without further charge.
Appliance Registration
To ensure that you have the opportunity to benefit from any of the above Service Schemes and other offers you should complete and return immediately the Appliance Registration Form/Questionnaire supplied with this appliance. Full details and costs of our Service Schemes, together with an application form, will be sent to you at the end of the first year of the guarantee.
Annual Safety/Maintenance Checks
Hotpoint strongly recommends that all its appliances are regularly checked for electrical and mechanical safety, whether or not they are covered by a Service Plan. Worn door gaskets or hoses may cause a leak on an appliance, which could become dangerous if neglected.
Proof of Purchase
For future reference please attach your purchase receipt to this booklet and keep it in a safe place.
Spares and Accessories
Spares and accessories can be ordered from your local Hotpoint Spares Centre (see back page), using the order form enclosed.
NOTE: Our Engineers will use every effort to avoid damage to floor coverings and adjacent units when carrying out repairs/service work, but in locations where the Engineer advises you that it will be impossible to move appliances without risk of damage, he will only proceed with your approval that no liability is accepted.
31
Key Contacts
Service
Hotpoint has the largest appliance manufacturer???s service team in Europe, trained specialists directly employed by us to ensure your complete confidence.
Repair Service
UK: 08709 066 066
Republic of Ireland: 1850 302 200
You will be asked for the following information:-
Name, address and postcode.
Telephone number
Model / Serial number of the appliance
Clear and concise details of the query or fault
Place and Date of purchase
(Please keep the receipt as evidence will be required when the engineer calls).
Extended Warranty
To join: UK 08709 088 088
Republic of Ireland: 1850 502 200
Genuine Parts & Accessories
Mail Order Hotline
UK: 08709 077 077
Republic of Ireland: (01) 842 6836
For further product information 08701 50 60 70
All Hotpoint Services are offered as an extra benefit and do not affect your statutory rights.
General Domestic Appliances Limited, Morley Way, Peterborough, PE2 9JB