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1 Introduction

Introduction

Introduction

Front-panel keys

There are three front-panel keys: Power, Cancel and OK.

???The Power key is the bottom key on the front panel. It turns the mains power on and off.

NOTE: The Power key is a 'soft' switch, and the printer still has electrical power available to it, even when switched off. To isolate the printer from the mains supply, you must unplug it.

???The Cancel key is the upper left key on the front panel. It cancels the current operation.

???The OK key is the upper right key on the front panel. It indicates to the printer that you have now loaded paper in the appropriate tray or feed, so that the printer can start printing. It can also indicate to the printer that you have corrected a problem???for example, you have removed jammed paper???and that the printer should continue with its activity: in this case, it should resume printing. If you press the OK key while the printer is waiting for the ink to dry, the printer resumes without waiting further. This can be useful if you want to remove large sheets of paper from the printer before they have completely dried, but you must handle them with due caution.

Front-panel display screen

The above diagram shows all the features and icons that may appear on the display screen. The notification icons appear above and the ink system status information below.

From left to right, the icons are Busy, Paper misaligned, Roll loaded (on) or Roll empty/stuck (flashing), No paper, Waiting for OK, Paper jam, Run System Maintenance.

From left to right, the inks are black, cyan, magenta, yellow. The ink levels in each cartridge are indicated approximately by the black squares.

NOTE: No cartridges or printheads are shown if any cover is open or the rear path is removed.

For details of how to react when a problem occurs, see The printer's yellow light is flashing on page 41.

Windows printer software

The Windows driver for use with your printer is available on the HP Designjet 111 Software and Documentation CD. Use this driver for printing drawings and office documents from applications such as AutoCAD, Word, Excel, PowerPoint, Acrobat Reader and Web browsers.

The driver is compatible with Windows XP, 2003 Server, Vista, 2008 Server and Windows 7.

Driver features include:

???Print quality (Fast/Normal/Best)

???Orientation (Portrait/Landscape/Rotate by 90 degrees/Mirror Print)

???Paper type

???Paper size (standard and customized)

Introduction

The roll feed

The roll feed is supplied with the HP Designjet 111 Roll printer. It allows the printer to print on a roll of paper up to 610 mm (24 in) wide. It includes an automatic cutter.

The roll is loaded from the rear of the printer and must be fed into the rear feed slot.

Once a print job to a roll has finished, the printer will automatically cut the roll. However, the cutter can be disabled from the printer driver. The printer also cuts the roll if you press the OK key.

NOTE: If a roll of paper is loaded and you want to print to a cut sheet, you must first unload the roll.

The HP Jetdirect print server

The HP Jetdirect print server is a network card that can be installed in the printer. It allows the printer to be connected to a network, allowing the printer to be accessed from different computers on the network.

To install the card, first turn off and unplug the printer. Then remove the blank plate from the rear left of the printer, and insert the card in its place.

The card connects to the network via the socket on its end-plate.

install & Connect

Install the Windows printer driver

1.Insert the HP Designjet 111 Software and Documentation CD into your CD drive.

2.If the CD does not autorun, run the setup.exe program in the root directory of the CD.

3.Follow the instructions on the screen.

Connect using a USB cable (Windows)

USB is the preferred solution for a direct computer-to-printer connection.

1.Do not connect the computer to the printer yet. First, install the Windows printer driver: see Install the Windows printer driver on page 6.

2.When asked how the printer is connected, choose Connected directly to this computer.

3.Choose USB and click Next.

4.Choose your printer model and click Next.

5.When prompted to do so, connect your computer to the printer, using a USB cable. Ensure that the printer is switched on. When the printer software has detected the printer, the installation process will be completed automatically.

Connect using a parallel cable (Windows)

Use the parallel port only if your system does not support USB. A parallel connection is slower than USB and restricts the functionality available: in particular, not all functions of HP Designjet System Maintenance will be available.

1.Turn off both printer and computer before connecting them via the parallel port, to avoid damaging your equipment.

2.Connect the parallel cable from your computer to the printer.

NOTE: The cable must be IEEE 1284 compliant.

3.Turn on the computer and the printer.

4.Install the Windows printer driver: see Install the Windows printer driver on page 6. If the Add New Hardware Wizard appears on your screen, click Cancel.

5.When asked how the printer is connected, choose Connected directly to this computer.

6.Choose Parallel cable and your parallel port number, and click Next.

7.Choose your printer model and click Next.

install & Connect

10.Choose Specify printer by address.

11.Enter the printer's IP address in the applicable text box and click Next.

12.Wait until the configuration program analyzes the printer and the network. The program detects the network settings and suggests the settings to be applied for the printer's configuration. Normally, it is not necessary to change any of these settings, so click Next.

13.Follow the process in the HP Designjet 111 Software and Documentation CD until the installation is finished.

Manual IP address configuration

In this case, there is no IP address at the moment of starting the installation. The installation process will consist of detecting the printer, configuring its IP address and installing the driver with these settings. Perform the following steps.

1.Print the printer's information pages, by pressing the OK key four times while holding the Power key, then releasing the Power key.

2.Identify the value of the hardware (HW) address in the first page (I/O page).

3.Insert the HP Designjet 111 Software and Documentation CD into your computer.

4.Select your printer series (HP Designjet 111).

5.Choose Install.

6.Read the information in the Welcome dialog, and read and accept the license agreement.

7.Read the firewall notice and mark the check box to continue installation without network connection, or simply click Next to continue with printer discovery.

8.The installer tries to find the printer automatically. If it is successful, select your printer and click Next to complete the installation. Otherwise, continue with the following steps.

9.Choose Connected to the network.

10.Choose Specify printer by address.

11.Enter the printer's hardware address in the applicable text box and click Next.

NOTE: Hardware addresses are seen only at one side of a gateway, so make sure there is no gateway between your computer and the printer. In practice, this means the computer and the printer should be on the same subnet.

12.The program analyzes the network and the printer. As there are no TCP/IP parameters configured, the program asks you to enter the IP address, the subnet mask and the gateway. Enter these values according to your network configuration. Take care, when choosing the IP address and the subnet mask, that you select values that will not create conflicts with the current network devices. It is recommended that you get these values from your network administrator.

13.At the end of the installation, your driver is configured to work with your printer and your printer has a valid IP address. In order to see this IP address, you can print the information pages again and check the I/O page.

Configure a client-server connection (Windows)

If you have the printer directly connected to a computer (using USB, parallel or direct network setup) and shared, you can use the computer to which the printer is attached as a print server.

Share the printer

In order to be able to perform a client installation, the printer must be shared in the computer that will act as a print server.

1.Select Start > Settings > Printers.

2.Right-click the printer you want to share and select Properties.

3.Go to the Sharing tab.

4.Select Shared as and select the sharing name of the device.

5.If the computers you are going to connect as clients have different Windows versions, you may need to install additional drivers for these other operating systems. In order to do so, click Additional drivers and follow the screen instructions.

Install the Mac OS printer driver

1.Insert the HP Designjet 111 Software and Documentation CD into your CD drive.

2.In Finder, navigate to the CD. You will see the Mac OS X HP Designjet Installer icon.

3.Double-click the icon to launch the installer.

4.The installer takes you through various steps until you reach the main install dialog box. You have the following three options.

???Easy Install: we recommend that you choose this option, which will install all components.

???Custom Install: you can choose the component you want to install (the driver, the System Maintenance utility, or both) using the check boxes.

5.Click Install.

6.The HP Printer Setup Assistant is displayed. Follow the instructions on the screen until the installation is complete.

If you want to delete the print queue at some later time, follow these instructions.

???Under Mac OS X 10.4, 10.5 or 10.6: from the system preferences, select the Printing pane of the Print & Fax dialog. Select the name of the printer and click the ??? button.

???Under Mac OS X 10.4: from the Print Setup utility, select the name of the printer and click the

Delete icon.

NOTE: Under Mac OS X 10.4, both methods are available.

Connect using a USB cable (Mac OS)

1.Install the Mac OS printer driver: see Install the Mac OS printer driver on page 9.

2.When the driver has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer.

3.Make sure that the printer is turned on and connected to the computer with a certified USB cable.

NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified by the USB Implementor's Forum (http://www.usb.org/) should be used with this printer.

4.In the HP Printer Setup Assistant, click Continue.

Connect & install

install & Connect

5.In the list of printers that appears, select the entry that uses the connection type USB, and click

Continue.

6.The following screen displays information about your printer's installation, where the name of the printer can be modified. Make any changes you wish to make, and click Continue.

7.Your printer is now connected. In the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer.

8.When the HP Printer Setup Assistant has finished, you can remove the CD from the CD drive.

If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the CD.

Connect to a network using Bonjour (Mac OS)

Before you begin, check that the following statements are true.

???The printer is set up and turned on.

???The Ethernet hub or router is on and functioning properly.

???All computers on the network are on and connected to the network.

???The printer is connected to the Ethernet network.

To connect your printer, follow these steps.

1.Print your HP Designjet printer information pages by pressing the OK key (upper right key on the front panel) four times while holding down the Power key, then releasing the Power key. Note the hardware address on the first page.

2.Install the Mac OS printer driver: see Install the Mac OS printer driver on page 9.

3.When the driver has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen.

4.When you reach the Select Printer screen, look for your printer's hardware address (which you noted in step 1) in the Printer Name column.

???If you find the right printer name, scroll sideways to see the Connection Type column, and check that it shows Bonjour/Rendezvous. Then highlight that line. Otherwise, continue searching further down the list.

???If you cannot find your printer name with a Bonjour/Rendezvous connection type, check the box My printer is not in the list.

Click Continue.

5.Continue following the instructions on the screen. When you reach the Printer Queue Created screen, click Quit to exit, or Create New Queue if you want to connect another printer to the network.

6.When the HP Printer Setup Assistant has finished, you can remove the CD from the CD drive.

If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the CD.

install & Connect

You may find that sharing your directly connected printer with other users will slow down your computer unacceptably.

TIP: The best way to share the printer over a network is to connect the printer not to any computer, but to the network.

Change the IP address of the HP Jetdirect print server

You may need to do this if you are moving the printer from one LAN subnet to another, and need to change the IP address because of a conflict.

NOTE: If you are using the DHCP protocol, you do not need this procedure, because the addresses are assigned automatically.

NOTE: This procedure will not work if the print server is not correctly configured, either because of an error or because it is a brand new card.

The correct procedure depends on your operating system.

First, print the configuration pages of the HP Jetdirect print server, in the following way.

1.Press and hold down the Power key (the bottom key on the front panel).

2.Press the OK key (the upper right key on the front panel) four times while the Power key is pressed.

3.Release the Power key. The printer prints the configuration pages.

Look for the TCP/IP area in the printed configuration pages, which contains the current IP address of the HP Jetdirect print server, in the format 'nnn.nnn.nnn.nnn' (where each nnn is a number between 0 and 255).

Windows

If you are using a Jetdirect card that already has an IP address, skip to step 7.

If you are using a Jetdirect card that has an IP address of 192.0.0.192, begin at step 1.

1.At your computer, click Start > Control Panel > Network Connections.

2.Right-click Local Area Connection and select Properties.

3.Select Internet Protocol (TCP/IP) and click Properties.

4.Select Use the following IP address.

5.Change the IP address to 192.0.0.193.

6.Change the subnet mask to 255.255.255.0. Leave the other fields empty. Click OK to close the menus.

7.Open a Web browser and type the IP address of your printer.

8.Click the Networking button.

9.Select TCP/IP from the menu at the top of the page and then select Manual from the IP Configuration Method pull-down list.

10.Enter the IP address and subnet mask in the appropriate fields. Click the Apply button.

11.If your Jetdirect card previously had an IP address of 192.0.0.192, open the Control Panel's Network Connections and change the TCP/IP configuration back to its original configuration.

install & Connect

Change the network parameters

Once the Jetdirect card has a valid IP address, changing the rest of the network parameters (or the IP address itself, if necessary) is very easy. You need only connect to the HP Jetdirect card's embedded Web server and configure the information in the Networking tab of the Web page. To connect to the card's embedded Web server, start your Web browser and, in the browser's address field, enter the IP address of the printer.

Here you can change the parameters of each of the supported network protocols or, for example, view network statistics or set an administrator password. In the Home tab, among other information, you can see the device to which the Jetdirect card is connected and the hardware address.

If you need to change the IP parameters, the first step must always be to change the IP configuration method from BOOTP or DHCP to Manual.

If the screen you see is not in your preferred language, click Select Language on the left-hand side of the page.

Cut-sheet paper loading

Cut sheets of paper can be loaded into the printer in the following ways.

???The front path takes single sheets of paper up to D+ size (610 ?? 914 mm); use this slot for paper that needs special care in handling. You can also use this slot to print on the back of an already printed sheet. To use this slot, select Front manual feed in your software.

???The rear path takes single sheets of paper; it is designed to provide a straight paper path for printing on thicker paper (up to 0.3 mm), such as card stock or labels, without bending. To use this path, select Rear manual feed in your software.

???The input tray provided with the HP Designjet 111 Tray printer holds up to 100 sheets of paper, depending on the paper thickness. You should use this tray to hold paper that you use often. To use this tray, select Tray 1 in your software.

NOTE: The tray must be extended for paper that is larger than Legal- or B4-size. Open it to position 2 for paper up to A3-size (or 11??17 in). Open it to position 3 for paper up to A3+-size (or 13??19 in).

NOTE: The output tray holds up to 50 sheets.

Load paper from the input tray

If you have the HP Designjet 111 Tray printer, you can load cut sheets and envelopes from the input tray.

NOTE: The input tray has two feet that must rest on the table.

1.Remove the input tray.

Paper handling

handling Paper

2.If the paper is large enough to hang over the edge of the tray, pull out one or both of the tray extensions to support it.

3.Push the paper into the printer, pushing it in as far as it will go, while maintaining its alignment to the right.

4.Press the OK key (the upper right key) on the front panel.

NOTE: You can press the OK key to load paper before sending a job to the printer; you should also press this button if the paper fails to load, to tell the printer to try to load it again.

5.The printer checks the alignment of the paper, and ejects it if it is misaligned; in that case, you must reload the paper.

6.Select Front manual feed as the paper source in the printer driver.

Load paper into the rear path

1.Place the paper in the rear feed, to the left as seen from the rear, with the side upwards that is to be printed on. Align the paper with the left mark on the rear feed. Make sure that the sheet is square-on to the printer, and not skewed.

2.Push the paper as far as it will go into the printer.

3.Select Rear manual feed as the paper source in the printer driver.

Unload a sheet of paper

If you have the HP Designjet 111 Tray printer, remove the sheet from the output tray, where the printer leaves it after printing.

If you have the HP Designjet 111 Roll printer:

???The sheet is moved to a position where you can easily remove it, but it is not completely ejected from the printer.

???When the printer needs another sheet (or a roll) to continue printing, it attracts your attention by activating the Paper Status and Waiting for OK icons on the front panel. It also beeps and flashes a yellow light. You should remove the printed sheet, insert the next sheet into the printer and press the OK key. If you are using the rear path, you do not need to press the OK key: the paper sensor detects that a sheet is being loaded.

Paper handling

Printing

Select print quality

The printer has various print-quality options because best-quality printing causes some loss of speed, while fast printing causes some reduction in print quality.

Therefore, you can select from the print-quality options Fast, Normal and Best. You can also select whether to optimize printing for line drawings and text, or images (such as photographs).

You can select print-quality options in the following ways:

???In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section.

???In the Mac OS Print dialog: go to the Paper Type/Quality panel and select Paper.

Select paper size

The paper size can be specified in the following ways.

NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print

on page 23.

???In the Windows driver dialog: select the Paper/Quality tab, then select your paper size from the Size is drop-down list.

???In the Mac OS Page Setup dialog: select your printer from the Format for list, then select your paper size from the Paper Size list.

NOTE: If your application offers no Page Setup dialog, please use the Print dialog.

Printing

Preview a print

Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print.

???To preview a print under Windows, you have the following options:

???Use your application's print preview option.

???Check the Show Print Preview box, which you can find in the driver's Paper/Quality tab and Finishing tab.

???To preview a print under Mac OS, you have the following options:

???Use your application's print preview option.

???Click the Preview button at the bottom of the Print dialog box. This is the basic print preview provided by Mac OS.

???Click the PDF button at the bottom of the Print dialog box, then click HP Print Preview. This provides a preview with more features, such as the ability to change paper size, paper type and print quality, and to rotate the image.

NOTE: HP Print Preview is not available if you are using Adobe InDesign, Adobe Illustrator, Adobe Reader or Apple Aperture.

Print in gray shades

You can convert all colors in your image to shades of gray in the following ways:

???In your application program: many programs provide this option.

???In the Windows driver dialog: go to the Color tab and look at the Color Options section. Select

Print in Grayscale.

???In the Mac OS Print dialog: go to the Paper Type/Quality panel and select Color, then select Print In Grayscale.

Use paper economically

Here are some recommendations for making economical use of paper:

???You may be able to save some roll paper by using the following options:

???In the Windows driver dialog: select the Paper/Quality tab, press the Advanced Paper Settings button, and check the boxes for Remove Top/Bottom Blank Areas and/or Autorotate.

???In the Mac OS Print dialog: select the Paper Type/Quality panel, then Paper, then Remove Top/Bottom Blank Areas.

???If you check the print preview on your computer before printing, you can sometimes avoid wasting paper on prints containing obvious mistakes. See Preview a print on page 24.

Supplies

6 Supplies and accessories

Table 6-1 Roll paper (continued)

TIP: The dye inks used by your printer will fade very quickly on instant-dry photo papers. If you plan to display the prints for more than two weeks, you should laminate them to achieve longer life.

Table 6-2 Sheet paper

Supplies

Supplies

Table 6-2 Sheet paper (continued)

Supported paper sizes

Roll paper

The minimum width of roll paper is 4.3 in (110 mm) and the maximum width is 24 in (610 mm).

Cut-sheet paper

Order ink cartridges and printheads

The following table shows for each item the part number and selectability number, and also shows the capacity of the ink cartridges.

Maintenance System

The HP Designjet System Maintenance utility provides several facilities that may help to solve printer problems.

To start HP Designjet System Maintenance under Windows, double-click the HP Designjet System Maintenance icon on your desktop. Alternatively, you can follow these steps:

1.From the Windows taskbar, select Start > Control Panel > Printers.

2.Right-click your printer???s icon and select Printing Preferences from the pop-up menu.

3.Select the Advanced tab and click the Maintenance button.

To start HP Designjet System Maintenance under Mac OS, click the HP Utility icon in the dock. Alternatively, click the Utility icon in the printer proxy.

Under Windows or Mac OS, your Web browser should start automatically when you have followed the instructions above.

If you cannot follow these instructions successfully:

???Perhaps your computer does not manage the printer. In this case, use HP Designjet System Maintenance from the printer server.

???Perhaps the printer is managed by your computer but HP Designjet System Maintenance has not been installed. In this case, install it from the HP Designjet 111 Software and Documentation CD.

The printer is not found

If your printer is connected to a network, but your computer cannot find the printer on the network, repeat the configuration process from the beginning: see Configure a direct network connection (Windows) on page 7, Connect to a network using Bonjour (Mac OS) on page 10 or Connect to a network using TCP/IP (Mac OS) on page 11.

The printer driver is out of date

For information about updating the printer driver, visit HP's Web site at http://www.hp.com/go/111/ drivers.

The Jetdirect print server doesn???t seem to be working

If you have installed an HP Jetdirect print server but the printer will not print anything, it's likely that the IP address of the printer is not the same as that of the port that is being used by your computer. This can occur if you cancelled driver installation during the configuration of your Jetdirect LAN card.

In this case, you must go to the Properties of the driver and change the printer port. In order to do this, from the Properties window, click Add Port, then select HP Standard TCP/IP port and click New Port. The Add Standard TCP/IP Printer Port Wizard will start. Follow the steps on the screen to complete the port creation.

The printer won???t start, and the front panel displays a pattern of squares

There are several possible reasons for this problem.

???The roll cutter may not have been installed correctly; ensure that the cutter assembly is correct. See the leaflet that comes with the roll feed and cutter assembly.

???The printhead cover may not have been closed correctly; close the cover.

???The carriage packing may not have been removed; check the printer's assembly poster.

Install issues

issues Quality

1.Check the print-quality setting that you selected for this print job in the printer software. While the Draft setting prints faster and uses less ink, it may cause text to appear faded or colors to appear dull. Try Normal or Best print quality instead.

2.Check the paper type setting. When printing on transparencies or other special paper types, select the corresponding paper type in the HP Print Settings dialog box.

3.For large sheets of paper (C- or D-size), make sure that the output (front path) extensions are extended. If they aren't, the paper may hang over the edge of the tray and banding may result.

Starwheel marks are visible on the paper

Because of the coating used on HP Premium Photo Glossy Paper, starwheel marks may be visible on the coating, depending on the color and amount of ink used.

You are recommended to use this paper only when you need 2400 x 1200 dpi resolution. For premium presentation proofs, use HP Proofing Gloss Paper.

The image seems scrambled

1.Check that all required cables are securely connected to the printer. If you are using a parallel cable, check that it is also firmly connected to the computer and is IEEE 1284 compatible.

2.Check that the printer is selected as the current or default printer.

3.Your document may be corrupted. Try printing another file from the same software application.

4.If you are using the printer's parallel port, disable bidirectional communication or stop sharing the printer port with another device. There may be a conflict between the printer and other devices that share the port.

The page printed is wholly or partially blank

1.Check that all required cables are securely connected to the printer.

2.If you are using a parallel cable, check that it is IEEE 1284 compatible.

TIP: You are recommended to use a USB connection rather than a parallel connection if feasible.

3.New printheads are shipped with a protective tape that covers the nozzles. Make sure that the protective tape covering each printhead is removed.

4.Check that the printer is selected as the current or default printer.

Text or graphics are truncated

1.The print preview from your HP Designjet software will tell you whether the configuration is correct: check the margins, the page size, the page orientation, and the scale factor.

2.If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. See Printer minimum margins

on page 23.

3.The page orientation that you have selected may not be correct for the document you are printing. Check your print settings and try printing again.

Parts of the image are missing or misplaced

Check that the following settings are correctly set in the printer driver.

???The page size or paper size

???Scaling (the printed image should fit on the paper)

???Orientation

The printer seems to disregard the print settings

Some software applications allow you to set certain print settings, such as the print order. These print settings may differ from those specified in the printer driver.

Ensure that the print settings in the application match the settings in the driver.

Quality issues

11 General printer issues

Paper is jammed in the printer

General issues

7.Before reloading the paper roll, you must trim the leading edge of the roll such that this edge is perfectly straight and at right angles to the sides of the roll. Otherwise, the printer will reject the roll when you attempt to reload it.

8.After clearing a paper jam, you need to clean the printheads only if there has been a degradation in performance. Similarly, you need to align the printheads only if there has been a degradation in print quality. To align printheads, start HP Designjet System Maintenance and select Align printheads; you do not need an Internet connection to do this.

NOTE: Note that if the printheads are not aligned, you may obtain poor print quality.

Avoid paper jams

Your printer is designed for trouble-free use. Paper is unlikely to become jammed inside, but there are a few simple precautions you can take to make it even more unlikely.

???Make sure nothing is blocking the paper paths.

???Load the paper correctly, without skew.

???Do not overload the tray. It holds up to 100 sheets of paper, depending on the paper width. When you load paper into the tray, use the width and length adjusters to avoid the paper skewing.

???Do not use paper that is curled or crumpled.

???Use the rear path for thick paper, up to 0.3 mm (0.012 in).

The printer's yellow light is flashing

Check the icons displayed on the front panel. The yellow light flashes for one of these reasons.

NOTE: No icons are shown in the front panel if any cover is open or the rear paper path has been removed.

The Paper Status icon flashes; the printer is out of paper.

See Paper handling on page 15.

The Roll icon flashes; the roll is empty or there is a paper jam. If the paper jam icon is also flashing, the roll must be unloaded manually.

See Paper handling on page 15.

The Paper Jam icon flashes; paper is jammed.

See Paper is jammed in the printer on page 39.

The Paper Jam icon is flashing, and the Busy icon is on; the carriage has stalled.

This may be caused by a paper jam. See Paper is jammed in the printer on page 39.

It may be caused by a printhead latch not being securely fastened. See Replace printheads on page 27.

It may be caused by a cable that has become loose inside the printer. If none of the other remedies works, call HP for assistance. See Contact HP Support

on page 45.

General issues

issues General

Both the Paper Status and the Paper Jam icons are flashing; the paper has stalled.

See Paper is jammed in the printer on page 39.

Both the Roll and the Paper Jam icons are flashing; the roll must be unloaded manually.

See Unload a roll of paper on page 21.

One or more of the Printhead Status icons are flashing; the printheads need replacing.

See Replace printheads on page 27.

The Use System Maintenance icon is on; there is a hardware error. Run the

System Maintenance tool for the printer.

See HP Designjet System Maintenance on page 34.

The Paper misaligned icon is flashing. The paper is misaligned and must be reloaded to print.

See Paper handling on page 15.

All the Ink Cartridge Status icons are flashing; there is an ink cartridge problem.

See All ink cartridge icons in the front panel are flashing on page 38.

One of the Ink Cartridge icons is flashing; the corresponding cartridge is empty.

The last block of the corresponding icon flashes if a cartridge is low on ink.

See Replace ink cartridges on page 26.

The input tray won???t fit

Try inserting and removing the tray two or three times. Normally this should resolve the problem. If it doesn't, see below.

Inside the slot where the tray goes there are two spring-loaded latches. If they are not in the correct position, the tray won't fit properly.

Make sure that both latches are forward. If necessary, pull them towards you.

When you insert the tray, you should hear a click as the latches are pushed back; when you remove the tray, the latches click as they move forward.

The printer won???t take paper from the tray

1.Remove the tray from the printer.

2.Make sure that you have not put too many sheets in the tray. The tray will hold 70 sheets of plain paper, 50 sheets of coated paper, or 20 sheets of glossy paper

3.A newly opened packet of paper may need 'breaking', that is, the pages may need to be separated.

4.Make sure that the paper is correctly placed in the tray, tight against the far right corner of the tray.

5.Make sure that the two width and depth adjusters are up against the block of paper.

6.Place the tray back into the printer, making sure that it is fully inserted.

HP Gloss Paper pages stick together

When one page of HP Gloss is printed and stacked on top of another, they can stick together.

It takes longer than average for the ink to be absorbed into the paper and therefore more time for the ink to dry.

There is a default Dry time on setting in the HP Designjet software, which slows the release of a follow-on print. If there will be unattended printing and therefore stacking, it is best to leave this option on. If you want to have the prints released faster, the paper will have to be taken off the output tray after it is printed. The dry time setting in the HP Designjet software will protect stacks of two or three sheets from image transfer on the output tray. However, HP cannot guarantee that there will not be image transfer in larger stacks of paper. The transfer is proportional to the weight of the stack and will not be reduced significantly by increasing the dry time setting further.

NOTE: Letting the samples dry overnight should improve the stackability.

To prevent smearing, allow the print to complete its full print cycle (which includes a built-in dry time). High ink density and a cold humid environment may require extra dry time for your prints.

NOTE: In premium mode, the proof should not be stacked if possible, as dry time is longer. While dry time is five minutes for a proof in best mode, it takes ten minutes to dry for a proof in premium mode.

Always handle the paper carefully and by the edges. Avoid excessive folding and handling before and after printing to prevent damage to material coating.

General issues

Care Customer

Introduction

HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to- end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services.

To find out more about HP Customer Care, please visit us at:

http://www.hp.com/go/graphic-arts/

or call us on the telephone (see Contact HP Support on page 45). To register your warranty:

http://register.hp.com/

Knowledge Center

Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP Designjet products and solutions.

Join the HP community at the Knowledge Center, your large-format printing community, for 24??7 access to:

???Multimedia tutorials

???Step-by-step how-to guides

???Downloads ??? the latest printer firmware, drivers, software, paper presets, etc.

???Technical support ??? online troubleshooting, customer care contacts and more

???Workflows and detailed advice for completing various printing tasks from particular software applications

???Forums for direct contact with the experts, both HP and your colleagues

???Warranty tracking online, for your peace of mind

???Latest product information???printers, supplies, accessories, software, etc.

???Supplies Center for all you need to know about ink and paper

The Knowledge Center can be found at http://www.hp.com/go/111/knowledgecenter/.

By customizing your registration for the products you have purchased and your type of business, and by setting your communication preferences, you decide the information you need.

F

front panel 1

G

general issues 39 glossary 46

gray shades 24

H

HP Customer Care 44

HP Designet System

Maintenance 34

HP Support 45

K

Knowledge Center 44

M

margins 23

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network configuration change 14

view 13

unload sheet 19

System Maintenance utility 34

T

telephone number 45