hp LaserJet 1010 1012 1015

series printer

use

hp LaserJet 1010 hp LaserJet 1012 hp LaserJet 1015 series printer

user guide

Copyright Information

Copyright Hewlett-Packard Company 2003

All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

A user of the Hewlett-Packard printer associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this user guide.

The information contained in this document is subject to change without notice.

Part number: Q2460-90909

Edition 2, 9/2003

Trademark Credits

Microsoft??, Windows??, and Windows NT?? are U.S. registered trademarks of Microsoft Corporation.

Energy Star?? and the Energy Star logo?? are U.S. registered marks of the United States Environmental Protection Agency.

Netscape is a U.S. trademark of Netscape Communications Corporation.

All other products mentioned herein may be trademarks of their respective companies.

Hewlett-Packard Company

11311 Chinden Boulevard

Boise, Idaho 83714 U.S.A.

Contents

1 Printer basics

Quick access to more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 WWW links for drivers, software, and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 User guide links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Where to look for more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 hp LaserJet 1010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 hp LaserJet 1012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 hp LaserJet 1015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Print with excellent quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Save time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Save money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Create professional documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Walk around . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 hp LaserJet 1010 series printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Media paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Main input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Priority input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Printer media guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Output bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Print cartridge access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Print cartridge door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Supported operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Installing printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Print setting priorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Printer properties online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Software for Macintosh computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Printer connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 USB connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Parallel connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2 Media

Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Media to avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Media that may damage the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Optimizing print quality for media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Main input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Priority input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Specific types of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Printing on transparencies or labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 To print transparencies or labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Printing on envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Printing one envelope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Printing multiple envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3 Printing tasks

Printing watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Accessing the watermark feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Printing multiple pages on a single sheet of paper (N-up printing). . . . . . . . . . . . . . . . . . . . . 31 Accessing the multiple pages per sheet feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Printing on both sides of the paper (manual duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 To manually duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Printing booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Canceling a print job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Understanding print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using EconoMode (Saves toner) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4 Maintenance

Using HP print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 HP policy on non-HP print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Storing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Print cartridge life expectancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Changing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Cleaning the print cartridge area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Cleaning the printer media path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5 Managing the printer

Printer information pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Demo page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Configuration report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Using the hp toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Supported operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Supported browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 To view hp toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 hp toolbox sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Other links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Status tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Troubleshooting tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Alerts tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Documentation tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Advanced printer settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

6 Problemsolving

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Status light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Media handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Printed page is different than what appeared on screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Printer software problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Light print or faded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Toner specks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Dropouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Vertical lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Gray background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Toner smear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Loose toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Vertical repetitive defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Misformed characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Page skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Curl or wave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Wrinkles or creases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Toner scatter outline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Typical media jam locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Removing a jammed page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Changing the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Changing the printer separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Appendix A Printer specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Environmental product stewardship program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Laser safety statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 VCCI statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Appendix B Media specifications

Printer media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Supported media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Guidelines for using media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Appendix C Warranty and licensing

Hewlett-Packard software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Hardware service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 How to contact HP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Appendix D Ordering supplies

Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Index

1 Printer basics

This chapter provides information on the following topics:

???Quick access to more information

???Printer configurations

???Printer features

???Walk around

???Printer control panel

???Media paths

???Print cartridge access

???Printer software

???Printer connections

Quick access to more information

WWW links for drivers, software, and support

If you need to contact HP for service or support, use one of the following links:

???In the United States, see http://www.hp.com/support/lj1010

???In other countries/regions, see http://www.hp.com

User guide links

???Walk around (location of printer components)

???Changing the print cartridge

???Problemsolving

???Ordering supplies

???Index

Where to look for more information

???CD user guide: Detailed information on using and troubleshooting the printer. Available on the CD-ROM that came with the printer.

???Online Help: Information on printer options that are available from within printer drivers. To view a Help file, access the online Help through the printer driver.

???HTML (online) user guide: Detailed information on using and troubleshooting the printer. Available at http://www.hp.com/support/lj1010. Once connected, select Manuals.

Printer configurations

Below are the standard configurations of the HP LaserJet 1010 series printer.

hp LaserJet 1010

???12 pages per minute (ppm) for A4

???8 seconds to first page out

???600 x 600 dpi with HP Resolution Enhancement technology (REt)

???150 sheet paper capacity

???horizontal paper path

???priority feed slot

???8 MB RAM

???USB (compatible with the USB 2.0 specification)

???host-based driver

hp LaserJet 1012

???14 ppm for A4

???8 seconds to first page out

???1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution Enhancement technology (REt)]

???150 sheet paper capacity

???horizontal paper path

???priority feed slot

???8 MB RAM

???USB (compatible with the USB 2.0 specification)

???host-based driver

hp LaserJet 1015

???14 ppm for A4

???8 seconds to first page out

???1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution Enhancement technology (REt)]

???150 sheet paper capacity

???horizontal paper path

???priority feed slot

???16 MB RAM

???USB and parallel (compatible with the USB 2.0 specification)

???PCL 5e

???host-based driver

Printer features

Congratulations on the purchase of your new product. The HP LaserJet 1010 series provides the following benefits.

Print with excellent quality

???Print 600 to 1200 dots per inch.

???PCL 5e already installed on the printer (HP LaserJet 1015 only).

???The printer automatically determines and switches to the appropriate language for the print job.

Save time

???Fast printing at 12 pages per minute (HP LaserJet 1010) or 15 ppm for letter-size paper (HP LaserJet 1012 and HP LaserJet 1015) and 14 ppm for A4-size paper.

???No waiting. The first page is out in less than 8 seconds.

Save money

???Use EconoMode to save toner.

???Print multiple pages on a single sheet of paper (N-up printing).

Create professional documents

???Use watermarks, such as Confidential, to protect your documents.

???Print booklets. You can use this feature to easily print the pages in the order required to create cards or books. Once printed, all you have to do is fold and staple the pages.

???Print the first page on different media than the rest of the pages.

Walk around

hp LaserJet 1010 series printer

1 2

1Attention light

2Ready light

3Go light

4Go Button

5Cancel job button

6Print cartridge door

7Priority feed slot

8Main input tray

9Tray cover (only with HP LaserJet 1012 printer and HP LaserJet 1015 printer in some countries/regions)

10Output bin

11

12

13

14

15

11USB port

12Parallel port (HP LaserJet 1015 printer only)

13On/off switch

14Power receptacle

15Separation pad

Printer control panel

The printer control panel has three lights and two buttons. These lights produce patterns that identify your printer???s status.

1

2

3

4

1Attention light: Indicates printer media input tray is empty, print cartridge door is open, print cartridge is missing, or other errors.

2Ready light: Indicates that the printer is ready to print.

3Go button and light: To print a demo page or to continue printing while in manual feed mode, press and release the Go button. To print a configuration page, press and hold the Go button for 5 seconds.

4Cancel Job button: When the printer is processing data, press the Cancel Job button to cancel the print job.

Media paths

Main input tray

The enclosed main input tray, located in front of the printer, holds up to 150 sheets of 20 lb paper, multiple envelopes, or other media.

Priority input tray

You should use the priority input tray when feeding up to 10 sheets of 20 lb paper or when printing single envelopes, postcards, labels, or transparencies. You can also use the priority input tray to print the first page on different media than the rest of the document.

See Loading media for more information about media types.

Printer media guides

Both input trays have side media guides. The main input tray also has a rear media guide. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width and length of the media that you are using.

Output bin

The output bin is located on the top of the printer.

Fold open the tray extension to support the media as it exits the printer.

Print cartridge access

Print cartridge door

The print cartridge door is located on the top of the printer. You must open the print cartridge door to access the print cartridge, clear jams, and clean the printer. To open the print cartridge door, insert your finger in the indentation at the right side of the print cartridge door, and pull the print cartridge door up.

Printer software

Supported operating systems

For easy printer setup and access to the full range of printer features, HP strongly recommends that you install the software provided. Not all software is available in all languages. Install the software before setting up the printer. See the Readme for the latest software information.

The most recent drivers, additional drivers, and other software are available from the Internet and other sources.

The printer comes with software for the following operating systems:

???Windows 95 and Windows NT 4.0 (driver only, parallel connections only)

???Windows 98

???Windows Me

???Windows 2000

???Windows XP (32-bit and 64-bit)

???Mac OS 9, v9.1 and higher

???Mac OS X, v10.1 and v10.2

Installing printer software

To install the print driver for Windows 95

To install the printer software for Windows 95, you must use the Add Printer Wizard.

1Click Start, and then point to Settings.

2Click Printers.

3Double-click Add Printer, and click Next as necessary.

4Select local printer, and click Next.

5Click Have Disk.

6Click Browse, and select the appropriate letter for the CD-ROM drive.

7Double-click the correct folder for your language.

8Double-click the Drivers folder.

9Double-click the Win9X_ME folder.

10Double-click the PCL 5e driver folder.

11Click the hp1300w5.inf file to highlight it.

12Click OK to complete the driver installation. Follow the instructions on the screen.

To install the print driver for Windows NT 4.0

To install the printer software for Windows NT 4.0, you must use the Add Printer Wizard.

1Click Start, and then point to Settings.

2Click Printers.

3Double-click Add Printer, and click Next as necessary.

4Select My Computer, and click Next.

5Select the appropriate port, and click Next.

6Click Have Disk.

7Click Browse, and select the appropriate letter for the CD-ROM drive. If the letter for the CD-ROM drive does not appear in the drop-down list, type the correct letter followed by a colon and a forward slash. For example, type E:/

8Double-click the correct folder for your language.

9Double-click the Drivers folder.

10Double-click the WinNT folder.

11Double-click the PCL 5e driver folder.

12The hp1300m5.inf file should be highlighted. If not, click it to highlight it.

13Click Open.

14In the Install from Disk dialog box, click OK.

15Click Next.

16Choose the printer name (this is optional), and the default printer options. Click Next.

17Select whether the printer will be shared, and click Next.

18Select Yes, print a test page, and click Finish to complete the driver installation.

To install printer software for all other operating systems

Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the on-screen installation instructions.

Note

Note

Note

Printer properties (driver)

Printer properties control the printer. You can change the default settings, such as media size and type, printing multiple pages on a single sheet of media (N-up printing), resolution,

and watermarks. You can access the printer properties in the following ways:

???Through the software application that you are using to print. This only changes the settings for the current software application.

???Through the Windows?? operating system. This changes the default settings for all future print jobs.

Because many software applications use a different method of accessing the printer properties, the following section describes the most common methods used in Windows 98, 2000, Millennium, and Windows XP.

To only change the settings for the current software application

Although the steps can vary between software applications, this is the most common method.

1From the File menu in the software application, click Print.

2On the Print dialog, click Properties.

3Change the settings, and click OK.

To change the default settings for all future print jobs in Windows 98, 2000, and Millennium

1In the Windows system tray, click Start, select Settings, and click Printers.

2Right-click the HP LaserJet 1010 series printer icon.

3Click Properties, (in Windows 2000, you can also click Printing Preferences).

4Change the settings, and click OK.

In Windows 2000, many of these features are available from the Printing Preferences menu.

To change the default settings for all future print jobs in Windows XP

1In the Windows system tray, click Start, and click Control Panel.

2Double-click Printers and Other Hardware.

3Click Printers and Faxes.

4Right-click the HP LaserJet 1010 series printer icon.

5Click Properties, or click Printing Preferences.

6Change the settings, and click OK.

Print setting priorities

There are three ways to change print settings for this printer: in the software application, in the printer driver, and in the HP toolbox. Changes made to print settings are prioritized according to where the changes are made, as follows:

???Changes made in the software application override settings changed anywhere else. Within a software application, changes made in the Page Setup dialog box override changes made in the Print dialog box.

???Changes made in the printer driver (Printer Properties dialog box) override settings made through the HP toolbox. Changes made in the printer driver do not override settings in the software application.

???Changes made in the HP toolbox have the lowest priority.

If a particular print setting can be changed in more than one of the ways listed above, use the method that has the highest priority.

Printer properties online help

The printer properties (driver) online help includes specific information about the functions in the printer properties. This online help guides you through the process of changing your printer???s default settings.

To access the printer properties online help

1From the software application, click File, and then click Print.

2Click Properties, and then click Help.

Software for Macintosh computers

Accessing the print driver (Mac OS 9.x)

1From the Apple menu, select the Chooser.

2Click the hp LaserJet vx.x icon in the top left side of the Chooser dialog box.

3Do one of the following, depending on how the computer and printer are connected.

???USB: Go to step 4.

???AppleTalk: Select the correct AppleTalk Zone for your printer in the lower left side of the Chooser dialog box

4Click the hp LaserJet 1010 series printer name in the right side of the Chooser dialog box.

5Close the Chooser.

Accessing the print driver (Mac OS X v10.x)

1Click the hard drive icon on the desktop.

2Click Applications, and then click Utilities.

3Click Print Center.

4Click Add Printer. The Add Printer List dialog box appears.

5Select USB or AppleTalk from the top menu.

6Select the printer name from the printer list.

7Click Add.

Printer connections

USB connections

All HP LaserJet 1010 series printers support USB connections. The USB port is on the back of the printer.

Connecting the USB cable

Plug the USB cable into the printer. Plug the USB cable into the computer.

Parallel connections

In addition to USB, the HP LaserJet 1015 model also supports parallel connections. The parallel port is on the back of the printer. Use an IEEE 1284-compliant parallel cable.

Connecting the parallel cable

Connect the parallel cable to the printer. Connect the other end of the parallel cable to the computer.

2 Media

This chapter provides information on the following topics:

???Choosing paper and other media

???Loading media

???Printing on transparencies or labels

???Printing on envelopes

???Printing on letterhead and preprinted forms

???Printing on custom-sized media and cardstock

Choosing paper and other media

HP LaserJet printers produce excellent print quality documents. You can print on a variety of media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media. The following are the supported media sizes:

???Minimum: 76 by 127 mm (3 by 5 in.)

???Maximum: 216 by 356 mm (8.5 by 14 in)

Properties such as weight, grain, and moisture content are important factors that affect printer performance and quality. To achieve the best possible print quality, only use high-quality media designed for laser printers. See Printer media specifications for detailed paper and media specifications.

Media to avoid

The HP LaserJet 1010 series printer can handle many types of media. Use of media outside the printer???s specifications will cause a loss of print quality and increase the chance of paper jams occurring.

???Do not use paper that is too rough.

???Do not use paper with cutouts or perforations other than standard 3-hole punched paper.

???Do not use multipart forms.

???Do not use paper with a watermark if you are printing solid patterns.

Media that may damage the printer

In rare circumstances media can damage the printer. The following media must be avoided to prevent possible damage:

???Do not use media with staples attached.

???Do not use transparencies designed for inkjet printers or other low temperature printers. Use only transparencies that are specified for use with HP LaserJet printers.

???Do not use photo paper intended for inkjet printers.

???Do not use paper that is embossed or coated and is not designed for the temperatures of the printer???s image fuser. Select media that can tolerate temperatures of 200?? C (392?? F) for

0.1 second. HP produces a selection of media that is designed for the HP LaserJet 1010 series printer.

???Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 200?? C (392?? F) for 0.1 second.

???Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 200?? C (392?? F) for 0.1 second.

To order HP LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the U.S. or to http://www.hp.com/ghp/buyonline.html worldwide.

Optimizing print quality for media types

Media type settings control the temperature of your printer???s fuser. You can change the settings for the media that you are using to optimize the print quality.

You can access the optimizing feature from the Paper tab in your printer driver or from HP toolbox.

Printing speeds are automatically reduced when printing special-sized media.

Loading media

CAUTION

Note

Main input tray

The main input tray holds up to 150 pages of 20 lb paper or fewer pages of heavier media (25 mm or less stack). Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the media guides.

Priority input tray

The priority input tray holds up to 10 pages of 20 lb paper or one envelope, transparency, or card. Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides.

If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Printer media specifications for more information.

When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.

Specific types of media

???Transparencies and labels: Load transparencies and labels with the top forward and the side to be printed facing up. See Printing on transparencies or labels for more information.

???Envelopes: Load envelopes with the narrow, stamp side forward and the side to be printed facing up. See Printing on envelopes for more information.

???Letterhead or preprinted forms: Load with the top forward and the side to be printed facing up. See Printing on letterhead and preprinted forms for more information.

???Cards and custom-sized media: Load with the narrow side forward and the side to be printed facing up. See Printing on custom-sized media and cardstock for more information.

Printing on transparencies or labels

To print transparencies or labels

1Load a single page in the priority input tray or load multiple pages in the main input tray. Make sure that the top of the media is forward and the side to be printed (rough side) is facing up.

2Adjust the media guides.

3Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), choose the correct media type.

4Print the document. Remove the media from the printer as it prints to prevent it from sticking together, and place the printed pages on a flat surface.

Printing on envelopes

1Before loading the envelopes, slide the media guides outward to slightly wider than the envelopes.

2Place the envelope with the side to be printed facing up and the top edge along the left media guide.

3 Adjust the media guides to the length and width of the envelope.

4Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), select Envelope as the media type.

2Before loading the envelopes, slide the media guides outward to slightly wider than the envelopes.

3Place the envelopes with the side to be printed facing up and the top edge along the left media guide. Stack up to 15 envelopes.

4 Adjust the media guides to the length and width of the envelopes.

5Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), select Envelope as the media type.

Printing on letterhead and preprinted forms

To print letterhead or preprinted forms

1Load the paper with the top forward and the side to be printed facing up. Adjust the media guides to fit the width of the paper.

2Print the document.

Printing on custom-sized media and cardstock

The HP LaserJet 1010 series printer can print on custom-sized media or cardstock between 76 by 127 mm (3 by 5 in.) and 216 by 356 mm (8.5 by 14 in.). Depending on the media, you can print up to 10 sheets from the priority input tray. Use the main input tray for multiple sheets.

To print on custom-sized media or cardstock

1Load the media with the narrow side forward and the side to be printed facing up. Adjust the side and rear media guides to fit the media.

2Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.

3On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), select the custom size option. Specify the dimensions of the custom-sized media.

3 Printing tasks

This chapter provides information on the following topics:

???Printing watermarks

???Printing multiple pages on a single sheet of paper (N-up printing)

???Printing on both sides of the paper (manual duplexing)

???Printing booklets

???Canceling a print job

???Understanding print quality settings

???Using EconoMode (Saves toner)

Printing watermarks

You can use the watermark option to print text ???underneath??? (in the background) of an existing document. For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document.

Accessing the watermark feature

1From your software application, access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.

2On the Effects tab (the Watermark/Overlay tab for some Mac drivers), select the watermark you want to use.

Printing multiple pages on a single sheet of paper (N-up printing)

You can select the number of pages that you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed.

Accessing the multiple pages per sheet feature

1From your software application, access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.

2On the Finishing tab (the Layout tab for some Mac drivers), select the correct number of pages per sheet.

3There is also a check box for page borders and a pull-down menu to specify the order of pages printed on the sheet.

Printing on both sides of the paper (manual duplexing)

To manually duplex

1Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.

2On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the option to Print on Both Sides. Select the appropriate binding option, and click OK. Print the document.

3After side one has printed, remove the remaining paper from the input tray, and set it aside until after you finish your manual duplexing job.

4 Gather the printed pages, turn the printed side down, and straighten the stack.

5Place the stack back in the input tray. Side one should be facing down with the bottom edge feeding into the printer first. Replace the priority input tray.

Press the Go button, and wait for side two to print.

Printing booklets

You can print booklets on letter, legal, executive, or A4 paper.

1Load the paper in the main input tray.

2Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.

3On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the option to Print on Both Sides. Select the appropriate binding option, and click OK. Print the document.

4After side one has been printed, remove the remaining paper from the input tray, and set it aside until your booklet job is complete.

5 Gather the printed pages, turn the printed side down, and straighten the stack of paper.

6Place the pages from side one back in the input tray. Side one should be facing down with the bottom edge feeding into the printer first.

Press the Go button, and wait for side two to print.

7 Fold and staple the pages.

Canceling a print job

To cancel the print job, press and release the Cancel Job button on the printer control panel.

If the status lights on the control panel continue to blink after you cancel a print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending data. The printer will return to the Ready state.

Understanding print quality settings

Note

Note

Print quality settings affect how light or dark the print is on the page and the style that the graphics are printed. You can also use the print quality settings to optimize the print quality for a specific media type. See Optimizing print quality for media types for more information.

You can change the settings in the printer properties to accommodate the types of jobs you are printing. The following are the settings:

???600 dpi: This is the default setting.

???FastRes 1200: This setting is available for the HP LaserJet 1012 and 1015 models. It provides better print quality, but jobs take longer to print.

???EconoMode (Saves toner): Text is printed using less toner. This setting is useful when you are printing drafts. You can turn on this option independently of other print quality settings.

1Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.

2On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the print quality setting you want to use.

Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.

To change the print quality settings for all future print jobs, access the properties through the Start

menu in the Windows system tray. To change the print quality settings only for the current software application???s use, access the properties through the Print Setup menu in the application you are

using to print. See Printer properties (driver) for more information.

Using EconoMode (Saves toner)

Note

An excellent way to extend the life of your print cartridge is by using EconoMode. EconoMode uses substantially less toner than normal printing. The printed image is much lighter, but it is adequate for printing drafts or proofs.

1To enable EconoMode, access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.

2On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the EconoMode checkbox.

Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.

4 Maintenance

This chapter provides information on the following topics:

???Using HP print cartridges

???Storing print cartridges

???Print cartridge life expectancy

???Saving toner

???Changing the print cartridge

???Cleaning the printer

Using HP print cartridges

HP policy on non-HP print cartridges

Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their design or control their quality. Service or repair that is required as a result of using non-HP print cartridges will not be covered under the printer warranty. For more information, see Hewlett-Packard limited warranty statement.

Storing print cartridges

Do not remove the print cartridge from its package until you are ready to use it. The shelf life of a print cartridge in an unopened package is approximately 2.5 years. The shelf life of a print cartridge in an opened package is approximately 6 months.

Print cartridge life expectancy

The life of the print cartridge depends on the amount of toner that your print jobs require. When printing text on letter/A4-size paper at 5 percent coverage, the print cartridge lasts an average of 2,000 pages. This assumes that you set the print density to 3 and disable EconoMode. (These are the default settings.) See Ordering supplies for information on ordering replacement print cartridges.

Saving toner

While in EconoMode, the printer uses less toner on each page. Selecting this option will extend the life of the print cartridge and reduce your cost per page, but it will reduce print quality. See Using EconoMode (Saves toner) for more information.

Changing the print cartridge

1Open the print cartridge door, and remove the old print cartridge. See the recycling information inside the print cartridge box.

2Remove the new print cartridge from the packaging, and gently shake it from side to side to distribute the toner evenly inside the cartridge.

3Pull the tab until all the tape is removed from the print cartridge. Put the tab in the print cartridge box to return for recycling.

4Insert the print cartridge in the printer, making sure that the print cartridge is in position. Close the print cartridge door.

Cleaning the printer

Clean the outside of the printer with a clean, damp cloth when necessary.

During the printing process, media, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.

Cleaning the print cartridge area

You do not need to clean the print cartridge area often. However, cleaning this area can improve the quality of your printed sheets.

1 Unplug the power cord, and wait for the printer to cool.

2 Open the print cartridge door, and remove the print cartridge.

3With a dry, lint-free cloth, wipe any residue from the media path area and the print cartridge cavity.

4 Replace the print cartridge, and close the print cartridge door.

5 Plug the power cord back into the printer.

Note

Note

Cleaning the printer media path

If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet cleaning utility to remove excess media and toner particles that can accumulate on the fuser assembly and rollers. Cleaning the media path might extend the life of the printer.

For best results use a sheet of transparency. If you do not have any transparencies, you can use copier grade media (18 to 24 lb. or 70 to 90 g/m2) with a smooth surface.

1Make sure that the printer is idle and the Ready light is on.

2Load the media in the input tray.

3Access the HP toolbox. See Using the hp toolbox for instructions. Click the Troubleshooting tab, and click Print Quality Tools. Select the cleaning page.

The cleaning process takes approximately 2 minutes. The cleaning page will stop periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.

5 Managing the printer

This chapter provides information on the following topics:

???Printer information pages

???Using the hp toolbox

Printer information pages

Special pages reside within the memory of the printer. These pages help you to diagnose and solve problems with the printer.

Demo page

To print the Demo page, press GO when the printer is ready (Ready light on) and not printing.

Configuration report

The Configuration report lists current settings and properties of the printer. It also contains a status log report. You can print a Configuration report from the printer or the HP toolbox.

To print the Configuration page from the printer, press GO for 5 seconds when the printer is in the ready state. When the Go light turns on, release the Go button.

Using the hp toolbox

The HP toolbox is a Web application that you can use for the following tasks:

???Check the printer status.

???Configure the printer settings.

???View troubleshooting information.

???View online documentation.

You must have performed a complete software installation to use the HP toolbox.

Note

Note

Supported operating systems

HP toolbox is supported for the following operating systems:

???Windows 98, 2000, Me, and XP

???Mac OSX, v.10.1 and v10.2

HP toolbox does not provide support for Windows 95 or Windows NT 4.0.

Supported browsers

To use the HP toolbox, you must have one of the following browsers:

???Microsoft Internet Explorer 5 or later

???Netscape Navigator 6 or later.

All pages can be printed from the browser.

To view hp toolbox

1On the Start menu, point to Programs, point to HP LaserJet 1010, and choose the

HP toolbox.

2The HP toolbox opens in a Web browser.

Once you open the URL, you can bookmark it so that you can return to it quickly in the future.

hp toolbox sections

The HP toolbox software contains these sections:

???Status tab

???Troubleshooting tab

???Alerts tab

???Documentation tab

???Advanced printer settings window

Other links

Each page in the HP toolbox contains links to the HP website for product registration, product support, and for ordering supplies. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP toolbox, you must connect before you can visit these websites.

Status tab

The Status tab has links to these main pages:

???Device Status. View printer status information. This page will indicate printer conditions such as a paper jam or an empty tray. After you correct a problem with the printer, click the Refresh button to update the device status.

???Print Info pages. Print the configuration page and various other information pages that are available for the printer.

Troubleshooting tab

The Troubleshooting tab provides links to various printer troubleshooting information. For example, these pages provide information on how to clear a jam, how to resolve print quality problems, how to interpret the control panel lights, and how to resolve other problems with the printer.

Alerts tab

The Alerts tab allows you to configure the printer to automatically notify you of printer alerts.

Set up status alerts

On the Set up status alerts page you can choose to turn alerts on or off, specify when the printer should send an alert, and choose from two different types of alerts:

???a pop-up message

???a task bar icon

Click Apply to activate the settings.

Documentation tab

The Documentation tab contains links to these information sources:

???User Guide. Contains the information about the printer usage, warranty, specifications, and support that you are currently reading. The user guide is available in both .html and .pdf format.

???Read Me. Contains information discovered after other documentation such as the user guide was developed.

???Late Breaking News. Contains late-breaking information about the printer. In English only.

Advanced printer settings window

When you click the Advanced Printer Settings link, a new window opens. The Advanced Printer Settings window has two tabs:

??? Information tab

??? Settings tab

Information tab

6 Problemsolving

This chapter provides information on the following topics:

???Finding the solution

???Status light patterns

???Media handling problems

???Printed page is different than what appeared on screen

???Printer software problems

???Improving print quality

???Clearing jams

???Changing the pickup roller

???Cleaning the pickup roller

???Changing the printer separation pad

Finding the solution

You can use this section to find the solution to common printer problems.

Step 1: Is the printer set up correctly?

???Is the printer plugged into a power outlet that is known to work?

???Is the on/off switch in the on position?

???Is the print cartridge properly installed? See Changing the print cartridge.

???Is paper properly loaded in the input tray? See Loading media.

Yes: If you answered yes to the questions above, go to Step 2: Is the Ready light on?

No: If the printer will not turn on, Contact HP support.

Step 2: Is the Ready light on?

Do the control panel lights look like this picture?

Yes: Go to Step 3: Can you print a demo page?

No: If the control panel lights do not look like the picture above, see Status light patterns. If you are unable to resolve the problem, Contact HP support.

Step 3: Can you print a demo page?

Press the Go button to print a demo page.

Yes: If the demo page printed, go to Step 4: Is the print quality acceptable?

No: If no paper came out, see Media handling problems.

If you are unable to resolve the problem, Contact HP support.

Step 4: Is the print quality acceptable?

Yes: If the print quality is acceptable, go to Step 5: Is the printer communicating with the computer?

No: If the print quality is poor, see Improving print quality.

Verify that the print settings are correct for the media you are using.

See the Media chapter for information on adjusting the settings for various types of media. If you are unable to resolve the problem, Contact HP support.

Step 5: Is the printer communicating with the computer?

Try printing a document from a software application.

Yes: If the document prints, go to Step 6: Does the printed page look like you expected?

No: If the document does not print, see Printer software problems.

If you are unable to resolve the problem, Contact HP support.

Step 6: Does the printed page look like you expected?

Yes: The problem should be resolved. If it is not resolved, Contact HP support.

No: See Printed page is different than what appeared on screen.

If you are unable to resolve the problem, Contact HP support.

Contact HP support

???In the United States, see http://www.hp.com/support/lj1010

???In other countries/regions, see http://www.hp.com

Status light patterns

1 2 3

1 symbol for light off

2 symbol for light on

3 symbol for light blinking

Status light patterns

Status light patterns (continued)

Door open, media out, no print cartridge, or media jam.

Check the following:

???The print cartridge door is completely closed.

The printer is in an error state that requires operator intervention or help.

???Media is loaded. See Loading media for instructions.

???The print cartridge is correctly installed in the printer. See Changing the print cartridge for instructions.

???There is no media jam. See Clearing jams for instructions.

Return to Finding the solution.

See Page skew for more information.

Media handling problems

Choose the item that best describes the problem:

???Media jam

???Print is skewed (crooked)

???More than one sheet of media feeds through the printer at one time

???Printer does not pull media from the input tray

???Printer curled the media

???Print job is extremely slow

Media handling problems

Print is skewed (crooked) ???

???Adjust the media guides to the width and length of the media that you are using and try reprinting. See Loading media for more information.

More than one sheet of media feeds through the printer at one time

???The input tray might be too full. See Loading media for more information.

???Make sure that the media is not wrinkled, folded, or damaged.

???The printer separation pad might be worn. See Changing the printer separation pad for more information.

Printer does not pull media from the input tray

The pickup roller might be dirty or damaged. See Cleaning the pickup roller or Changing the pickup roller for instructions.

Return to Finding the solution.

Printed page is different than what appeared on screen

Choose the item that best describes the problem:

???Garbled, incorrect, or incomplete text

???Missing graphics or text, or blank pages

???Page format is different than on another printer

???Graphics quality

Printed page problems

Garbled, incorrect, or incomplete text The USB or parallel cable might be loose or defective. Try the following:

???Try printing a job that you know works.

???If possible, attach the USB or parallel cable and printer to another computer, and try printing a job that you know works.

???Unplug the power cord, disconnect the USB or parallel cable at both ends, reconnect the USB or parallel cable at both ends, and plug the power cord back in.

CAUTION

Before you connect the cable to the printer, always unplug the printer.

Otherwise, the printer might be damaged.

The wrong printer driver might have been selected when the software was installed. Make sure that the correct driver is selected in the printer properties.

There might be a problem with your software application. Try printing from another software application.

Missing graphics or text, or blank pages

???Make sure that your file does not contain blank pages.

???The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull out the sealing tape. Reinstall the print cartridge. See Changing the print cartridge for instructions.

???The graphic settings in the printer properties might not be correct for the type of job that you are printing. Try a different graphic setting in the printer properties. See Printer properties (driver) for more information.

Page format is different than on another printer

If you used an older or different printer driver (printer software) to create the document or the printer properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, change the resolution, media size, font settings, and other settings. See Printer properties (driver) for more information.

Return to Finding the solution.

Solution
??? Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.
??? Try plugging the USB cable into a different USB port on the PC.
??? If you are trying to print to a shared printer, in the Windows system tray, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the
Add Printer Wizard.
??? Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.
??? Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.
??? If necessary, run the Disk Defragmenter, and reinstall the printer software.
??? Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.
ENWW

Printer software problems

Printer software problems

Problem

A printer driver for the HP LaserJet 1010 series printer is not visible in the

Printer folder.

An error message was displayed during the software installation

The printer is in Ready mode, but nothing prints

Return to Finding the solution.

64 Chapter 6

Improving print quality

This section provides information about identifying and correcting print defects.

Light print or faded

???The toner supply is low. See Changing the print cartridge for more information.

???The media might not meet Hewlett-Packard???s media specifications (for example, the media is too moist or too rough).

See Printer media specifications for more information.

??? If the whole page is light, the print density adjustment is too light or EconoMode might be turned on. Adjust the print density and disable EconoMode in the printer properties. See Saving toner for more information.

Toner specks

???The media might not meet Hewlett-Packard???s media

specifications (for example, the media is too moist or too rough). See Printer media specifications for more information.

??? The printer might need to be cleaned. See Cleaning the printer or Cleaning the printer media path for instructions.

Dropouts

???A single sheet of media might be defective. Try reprinting the

job.

??? The media???s moisture content is uneven or the media has moist spots on its surface. Try printing with new media. See Printer media specifications for more information.

??? The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type or brand of media.

???The print cartridge might be defective. See Changing the print cartridge for more information.

Vertical lines

???Make sure that the priority input tray is in place.

???The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. See Changing the print cartridge for instructions.

Gray background

???Make sure that the priority input tray is in place.

???Decrease the print density setting through HP toolbox. This decreases the amount of background shading. See Printer media specifications.

???Change the media to a lighter basis weight. See Printer media specifications for more information.

???Check the printer???s environment. Very dry (low humidity) conditions can increase the amount of background shading.

???Install a new HP print cartridge. See Changing the print cartridge for instructions.

Toner smear

???If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. See Cleaning the printer for more information.

???Check the media type and quality.

???Try installing a new HP print cartridge. See Changing the print cartridge for instructions.

???The fuser temperature might be too low. In your printer driver, make sure the appropriate media type is selected.

Loose toner

???Clean the inside of the printer. See Cleaning the printer for

instructions.

???Check the media type and quality. See Printer media

specifications for more information.

???Try installing a new HP print cartridge. See Changing the print cartridge for instructions.

???In your printer driver, make sure the appropriate media type is selected.

???Plug the printer directly into an AC outlet instead of into a power strip.

Vertical repetitive defects

???The print cartridge might be damaged. If a repetitive mark

occurs at the same spot on the page, install a new HP print cartridge. See Changing the print cartridge for instructions.

??? The internal parts might have toner on them. See Cleaning the printer for more information. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages.

???In your printer driver, make sure the appropriate media type is selected.

Misformed characters

???If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. See

Printer media specifications for more information.

??? If characters are improperly formed, producing a wavy effect, the printer might need service. Print a configuration page. If the characters are improperly formed, contact an HP-authorized dealer or service representative. See How to contact HP for more information.

Page skew

???Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. See Loading media for more information.

???The input bin might be too full. See Loading media for more information.

???Check the media type and quality. See Printer media specifications for more information.

Curl or wave

???Check the media type and quality. Both high temperature and humidity cause media to curl. See Printer media specifications

for more information.

??? The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180?? in the input tray.

??? The fuser temperature might be too high. In your printer driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.

Wrinkles or creases

???Make sure that media is loaded properly. See Loading media for

more information.

???Check the media type and quality. See Printer media specifications for more information.

???Turn over the stack of media in the tray. Also, try rotating the

media 180?? in the input tray.

Toner scatter outline

???If large amounts of toner have scattered around the characters,

the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Printer media specifications for more information.

??? Turn over the stack of media in the tray.

???Use media designed for laser printers. See Printer media specifications for more information.

Return to Finding the solution.

Clearing jams

Note

Note

Occasionally, media becomes jammed during a print job. Some of the causes include the following:

???The input trays are loaded improperly or too full. See Loading media for more information.

???The media does not meet HP specifications. See Printer media specifications for more information.

When you add new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.

You are notified of a media jam by an error in the software and the printer control panel lights. See Status light patterns for more information.

Typical media jam locations

???Print cartridge area: See Removing a jammed page for instructions.

???Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from the input tray without tearing the page. If you feel resistance, see Removing a jammed page for instructions.

???Output path: If the page is sticking out of the output bin, gently try to remove it without tearing the page. If you feel resistance, see Removing a jammed page for instructions.

There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.

CAUTION

Note

Removing a jammed page

Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.

When clearing jams, including jams in the output bin, always open the print cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the jam has been cleared. Opening the print cartridge door and removing the print cartridge relieves tension on the printer rollers, making removing jammed pages easier.

1 Open the print cartridge door.

2 Remove the print cartridge, and place it aside.

3With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

4When you have removed the jammed media, replace the print cartridge, and close the print cartridge door.

Cleaning the pickup roller

If you want to clean the pickup roller rather than replace it, follow the instructions below:

Remove the pickup roller as described in steps 1 through 5 of Changing the pickup roller.

1 Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.

WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before you close the printer and plug in the power cord, allow the alcohol to dry completely.

2 Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

3Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 6 through 9 of Changing the pickup roller).

Changing the pickup roller

If the printer regularly mispicks (no media feeds through or more than one sheet feeds through), you might need to change or clean the pickup roller. See Ordering supplies to order a new pickup roller.

1 Unplug the power cord from the printer, and allow the printer to cool.

2 Open the print cartridge door, and remove the print cartridge.

3 Find the pickup roller.

4Release the small, white tabs on either side of the pickup roller, and rotate the pickup roller toward the front.

5 Gently pull the pickup roller up and out.

6Position the new or cleaned part in the slot of the previous pickup roller. See Cleaning the pickup roller for instructions.Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller.

7 Rotate the top of the new pickup roller away from you until both sides snap into place.

8 Reinstall the print cartridge, and close the print cartridge door.

9 Plug the printer in to turn it back on.

Changing the printer separation pad

2 At the back of the printer, unscrew the two screws holding the separation pad in place.

3 Remove the separation pad.

4 Insert the new separation pad, and screw it in place.

5 Plug the printer in, and turn it back on.

A Printer specifications

This appendix provides information on the following topics:

???Specifications

???FCC compliance

???Environmental product stewardship program

???Material safety data sheet

???Regulatory statements

Specifications

Printer specifications

Environmental specifications

Printer specifications (continued)

Electrical specifications1

Warning! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. Doing so might damage the printer and void the product warranty.

HP LaserJet 1010

Printer specifications (continued)

Physical specifications

FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

???Reorient or relocate the receiving antenna.

???Increase separation between equipment and receiver.

???Connect equipment to an outlet on a circuit different from that to which the receiver is located.

???Consult your dealer or an experienced radio/TV technician.

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize the impact on our environment.

Ozone production

This product generates no appreciable ozone gas (O3).

Energy consumption

Energy usage drops significantly while in PowerSave mode, which saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary program to encourage the development of energy-efficient office products.

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information, see http://www.energystar.gov.

Toner consumption

EconoMode uses significantly less toner, which might extend the life of the print cartridge.

Paper use

This product???s manual duplex (two-sided printing) and N-up printing (multiple pages printed on one page) features can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product???s life.

HP LaserJet printing supplies

In many countries/regions, this product???s printing supplies (such as print cartridge, drum, and fuser) can be returned to Hewlett-Packard through the HP printing supplies returns and recycling program. This easy-to-use, free takeback program is available in over 48 countries/regions. Multilingual program information and instructions are included in every new HP print cartridge and consumables package.

HP printing supplies returns and recycling program information

Since 1990, the HP printing supplies returns and recycling program has collected millions of used print cartridges that otherwise might have been discarded in the world???s landfills. The HP LaserJet print cartridges and consumables are collected and bulk-shipped to our resource and recovery partners who disassemble the print cartridge. After a thorough quality inspection, selected parts are reclaimed for use in new print cartridges. Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products.

U.S. recycling returns

For a more environmentally responsible return of used print cartridges and consumables, Hewlett-Packard encourages you to use bulk returns. Simply bundle two or more print cartridges together and use the single, prepaid, pre-addressed label that is supplied in the package. For more information in the U.S., call (800) 340-2445 or visit the HP LaserJet supplies Web site at http://www.hp.com/recycle.

Non-U.S. recycling returns

Non-U.S. customers should call the local HP sales and service office or visit the http://www.hp.com/recycle website more information regarding availability of the HP printing supplies returns and recycle program.

Paper

This printer is suited for the use of recycled papers when the paper meets the guidelines in the

HP LaserJet printer family print media guide. See Ordering supplies for ordering information. This product is suitable for the use of recycled paper according to DIN 19309.

Material restrictions

This product does not contain added mercury (except lamps containing less than 10 mg).

This product does not contain added lead.

This product does not contain batteries.

Spare parts and supplies availability

Spare parts and consumable supplies for this product will be available for at least five years after production has stopped.

For more information

For more information on the following HP environmental programs, see

http://www.hp.com/go/environment.

???Product environmental profile sheet for this and many related HP products

???HP's commitment to the environment

???HP's environmental management system

???HP's end-of-life product return and recycling program

???Material safety data sheets

Material safety data sheet

Material safety data sheets (MSDS) can be obtained by contacting the HP LaserJet supplies website at http://www.hp.com/go/msds.

Regulatory statements

Declaration of Conformity

according to ISO/IEC Guide 22 and EN45014

AS / NZS 3548:1995 +A1 +A2 / GB9254:1998

Supplementary Information:

The product herewith complies with the requirements of the following EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-marking accordingly.

1)The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2)This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

3)For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name (HP LaserJet 1010) or the product numbers (Q2460A, Q2461A, Q2462A).

Laser safety statement

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since

August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a ???Class 1??? laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.

Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide could result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

??Conforme ?? la classe B des normes canadienne s de compatibilit?? ??lectr omagn??tiques. ??CEM??.??

Korean EMI statement

VCCI statement (Japan)

Laser statement for Finland

LASERTURVALLISUUS

LUOKAN 1 LASERLAITE

KLASS 1 LASER APPARAT

HP LaserJet 1010 -laserkirjoitin on k??ytt??j??n kannalta turvallinen luokan 1 laserlaite. Normaalissa k??yt??ss?? kirjoittimen suojakotelointi est???? lasers??teen p????syn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on m????ritetty standardin EN 60825-1 (1993) mukaisesti.

VAROITUS!

Laitteen k??ytt??minen muu lla kuin k??ytt??ohjeessa mainitulla tavalla saattaa altistaa k??ytt??j??n turvallisuusluokan 1 ylitt??v??lle n??kym??tt??m??lle la sers??teilylle.

VARNING!

Om apparaten anv??nds p?? annat s??tt ??n i bruksanvisning specificerats, kan anv??ndaren uts??ttas f??r osynlig laserstr??lning, som ??verskrider gr??nsen f??r laserklass 1.

HUOLTO

HP LaserJet 1010 -kirjoittimen sis??ll?? ei ole k??ytt?? j??n huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil??. T??llaiseksi huoltotoimenpiteeksi ei katsota v??riainekasetin vaihtamista, paperiradan puhdistusta tai muita k??ytt??j??n k??sikirjassa lueteltuja, k??ytt??j??n teht??v??ksi tarkoitettuja yll??pitotoimia, jotka voidaan suorittaa ilman erikoisty??kaluja.

VARO!

Mik??li kirjoittimen suojakotelo avataan, olet alttiina n??kym??tt??m??lle lasers??t eilylle laitteen ollessa toiminnassa. ??l?? katso s??teeseen.

VARNING!

Om laserprinterns skyddsh??lje ??ppnas d?? apparaten ??r i funktion, uts??ttas anv??ndaren f??r osynlig laserstr??lning. Betrakta ej str??len.

Tiedot laitteessa k??ytett??v??n laserdiodin s??teilyominaisuuksista:

Aallonpituus 770-795 nm

Teho 5 mW

Luokan 3B laser

B Media specifications

This appendix provides information on the following topics:

???Printer media specifications

???Supported media sizes

???Guidelines for using media

Printer media specifications

HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-sized paper. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality.

The printer can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:

Supported media sizes

The following are the supported media sizes:

???Minimum: 76 x 127 mm (3 x 5 in.)

???Maximum: 216 x 356 mm (8.5 x 14 in.)

Guidelines for using media

Paper

For best results, use conventional 20 lb (75 g/m2) paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.

If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package of paper.

Some paper causes print quality problems, jamming, or damage to the printer.

Paper usage

Poor print quality or toner adhesion.

Problems with feeding.

Too moist, too rough, too smooth, or embossed. Faulty paper lot.

Try another kind of paper: between 100-250 Sheffield and 4-6 percent moisture content.

Use long-grain paper. Print using the straight-through output path.

Jamming or damage to printer. Cutouts or perforations.

Do not use paper with cutouts or perforations.

Problems with feeding. Ragged edges.Use good quality paper.

Labels

Label construction

When selecting labels, consider the quality of the following components:

???Adhesives: The adhesive material should be stable at 200?? C (392?? F), the printer???s maximum temperature.

???Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams.

???Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in.) of curl in any direction.

???Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

Transparencies

Transparencies must be able to withstand 200?? C (392?? F), the printer???s maximum temperature.

Envelopes

Envelope construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components:

???Weight: The weight of the envelope paper should not exceed 28 lb (105 g/m2), or jamming might result.

???Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.) curl and should not contain air. Envelopes that trap air may cause problems.

???Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.

???Sizes: From 90 x 160 mm (3.5 x 6.3 in.) to 178 x 254 mm (7 x 10 in.).

Envelopes with double-side seams

An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration:

1

2

1acceptable envelope construction

2unacceptable envelope construction

Envelopes with adhesive strips or flaps

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer: 200?? C (392?? F). The extra flaps and strips might cause wrinkling, creasing, or jams.

Envelope storage

Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.

Card stock construction

???Smoothness: 36-42 lb (135-157 g/m2) card stock should have a smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m2) card stock should have a smoothness rating of 100-250 Sheffield.

???Construction: Card stock should lie flat with less than 5 mm (0.2 in.) of curl.

???Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.

???Sizes: Only use card stock within the following size ranges:

???Minimum: 76 x 127 mm (3 x 5 in.)

???Maximum: 216 x 356 mm (8.5 x 14.0 in.)

Card stock guidelines

Set margins at least 2 mm (0.08 in.) away from the edges.

C Warranty and licensing

This appendix provides information on the following topics:

???Hewlett-Packard software license agreement

???Hewlett-Packard limited warranty statement

???Limited warranty for print cartridge life

???Hardware service

???Extended warranty

???Guidelines for repacking the printer

???How to contact HP

Hewlett-Packard software license agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE

TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF

THESE LICENSE TERMS.

HP SOFTWARE LICENSE TERMS

The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard.

License Grant. Hewlett-Packard grants you a license to use one copy of the Software. ???Use??? means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for ???concurrent use,??? you may not allow more than the maximum number of authorized users to Use the Software concurrently.

Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. Hewlett-Packard???s third-party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.

No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP???s prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.

Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.

U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as ???commercial computer software??? as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as a ???commercial item??? as defined in FAR 2.101(a) (Jun 1987), or as ???Restricted computer software??? as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved.

Hewlett-Packard limited warranty statement

DURATION OF WARRANTY:

One year from date of purchase.

1.HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new.

2.HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3.HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

4.HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use.

5.Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,

(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,

(d) operation outside of the published environmental specifications for the product, or (d) improper site preparation or maintenance.

6.HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE

EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY,

SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

7.TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR

SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS

SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY TERMS

CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE,

RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO

THE SALE OF THIS PRODUCT TO YOU.

Limited warranty for print cartridge life

HP print cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. The warranty covers any defects or malfunctions in a new HP print cartridge.

Frequently asked questions

How long does the coverage last?

The coverage lasts until the HP toner is depleted, at which time the warranty expires.

How do I know when the HP toner is running out?

The HP toner is depleted and the print cartridge has reached the end of its useful life when faded or light type appears on the printed page or when a cartridge life-low message appears on the computer screen.

What will Hewlett-Packard do?

Hewlett-Packard will, at its option, either replace products that prove to be defective or refund the purchase price. If possible, please attach a printout sample illustrating what the defective print cartridge is printing.

What does this warranty not cover?

The warranty does not cover print cartridges that have been refilled or are emptied, abused, misused, or tampered with in any way.

How do I return the faulty print cartridge?

In the event that the print cartridge proves to be defective, complete the Service Information Form and attach a print sample illustrating the defect. Return the form and print cartridge to the place of purchase, where the print cartridge will be replaced.

How does State, Province, or Country/Region Law apply?

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province, or country/region to country/region. This limited warranty is the sole warranty on the HP print cartridge and supersedes any other warranty relating to this product.

IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL,

CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST

PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY

TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY

PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE

MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Hardware service

The warranty for the HP LaserJet 1010 series printer varies depending on the date and country/region of purchase.

For products that require service under the warranty, customers should call the customer support center in their country/region. See How to contact HP for more information. Hewlett-Packard will choose one of the following methods to fulfill the warranty:

???Repair the product.

???Provide customer-replaceable parts for the customer to repair the unit.

???Replace the product with a remanufactured unit.

???Replace the product with a new or remanufactured product of equal or greater functionality.

???Refund the purchase price.

???Require that the customer return the unit to an authorized service provider.

Extended warranty

HP SupportPack provides coverage for the HP product and all HP-supplied internal components. The HP SupportPack can provide Express Exchange or onsite service. Specific support pack options will vary by country/region. The customer must purchase HP SupportPack within 180 days of the HP product purchase. For more support information, go to the following HP Web site:

http://www.hp.com/peripherals2/care_netlj/index.html

or contact the customer care service and support group; see How to contact HP.

Guidelines for repacking the printer

Use the following guidelines when repacking the printer:

???If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly.

???Remove and keep any cables, trays, and optional accessories installed in the printer.

???Remove and keep the print cartridge.

???If possible, use the original shipping container and packing material. Shipping damage as a result of inadequate packing is your responsibility. If you have already disposed of the printer???s packing material, contact a local mailing service for information on repacking the printer.

???Include a completed copy of the service information form.

???Hewlett-Packard recommends that you insure the equipment for shipment.

How to contact HP

If you need to contact HP for service or support, use one of the following links:

???In the United States, see http://www.hp.com/support/lj1010

???In other countries/regions, see http://www.hp.com

D Ordering supplies

Ordering supplies

Use accessories and supplies specifically designed for the HP LaserJet 1010 series printer to ensure optimum performance.

Ordering information

Ordering information (continued)

copyright ?? 2003 Hewlett-Packard Company

www.hp.com

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