hp LaserJet 1010 1012 1015
series printer
use
hp LaserJet 1010 hp LaserJet 1012 hp LaserJet 1015 series printer
user guide
Copyright Information
Copyright
All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
A user of the
The information contained in this document is subject to change without notice.
Part number:
Edition 2, 9/2003
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Microsoft??, Windows??, and Windows NT?? are U.S. registered trademarks of Microsoft Corporation.
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All other products mentioned herein may be trademarks of their respective companies.
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Contents
Printing watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Accessing the watermark feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Printing multiple pages on a single sheet of paper
Using HP print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 HP policy on
Appendix C Warranty and licensing
1 Printer basics
This chapter provides information on the following topics:
???Quick access to more information
???Walk around
???Media paths
Quick access to more information
WWW links for drivers, software, and support
If you need to contact HP for service or support, use one of the following links:
???In the United States, see http://www.hp.com/support/lj1010
???In other countries/regions, see http://www.hp.com
User guide links
???Walk around (location of printer components)
???Changing the print cartridge
???Index
Where to look for more information
???CD user guide: Detailed information on using and troubleshooting the printer. Available on the
???Online Help: Information on printer options that are available from within printer drivers. To view a Help file, access the online Help through the printer driver.
???HTML (online) user guide: Detailed information on using and troubleshooting the printer. Available at http://www.hp.com/support/lj1010. Once connected, select Manuals.
Printer configurations
Below are the standard configurations of the HP LaserJet 1010 series printer.
hp LaserJet 1010
???12 pages per minute (ppm) for A4
???8 seconds to first page out
???600 x 600 dpi with HP Resolution Enhancement technology (REt)
???150 sheet paper capacity
???horizontal paper path
???priority feed slot
???8 MB RAM
???USB (compatible with the USB 2.0 specification)
???
hp LaserJet 1012
???14 ppm for A4
???8 seconds to first page out
???1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution Enhancement technology (REt)]
???150 sheet paper capacity
???horizontal paper path
???priority feed slot
???8 MB RAM
???USB (compatible with the USB 2.0 specification)
???
hp LaserJet 1015
???14 ppm for A4
???8 seconds to first page out
???1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution Enhancement technology (REt)]
???150 sheet paper capacity
???horizontal paper path
???priority feed slot
???16 MB RAM
???USB and parallel (compatible with the USB 2.0 specification)
???PCL 5e
???
Printer features
Congratulations on the purchase of your new product. The HP LaserJet 1010 series provides the following benefits.
Print with excellent quality
???Print 600 to 1200 dots per inch.
???PCL 5e already installed on the printer (HP LaserJet 1015 only).
???The printer automatically determines and switches to the appropriate language for the print job.
Save time
???Fast printing at 12 pages per minute (HP LaserJet 1010) or 15 ppm for
???No waiting. The first page is out in less than 8 seconds.
Save money
???Use EconoMode to save toner.
???Print multiple pages on a single sheet of paper
Create professional documents
???Use watermarks, such as Confidential, to protect your documents.
???Print booklets. You can use this feature to easily print the pages in the order required to create cards or books. Once printed, all you have to do is fold and staple the pages.
???Print the first page on different media than the rest of the pages.
Walk around
hp LaserJet 1010 series printer
1 2
1Attention light
2Ready light
3Go light
4Go Button
5Cancel job button
6Print cartridge door
7Priority feed slot
8Main input tray
9Tray cover (only with HP LaserJet 1012 printer and HP LaserJet 1015 printer in some countries/regions)
10Output bin
11
12
13
14
15
11USB port
12Parallel port (HP LaserJet 1015 printer only)
13On/off switch
14Power receptacle
15Separation pad
Printer control panel
The printer control panel has three lights and two buttons. These lights produce patterns that identify your printer???s status.
1
2
3
4
1Attention light: Indicates printer media input tray is empty, print cartridge door is open, print cartridge is missing, or other errors.
2Ready light: Indicates that the printer is ready to print.
3Go button and light: To print a demo page or to continue printing while in manual feed mode, press and release the Go button. To print a configuration page, press and hold the Go button for 5 seconds.
4Cancel Job button: When the printer is processing data, press the Cancel Job button to cancel the print job.
Media paths
Main input tray
The enclosed main input tray, located in front of the printer, holds up to 150 sheets of 20 lb paper, multiple envelopes, or other media.
Priority input tray
You should use the priority input tray when feeding up to 10 sheets of 20 lb paper or when printing single envelopes, postcards, labels, or transparencies. You can also use the priority input tray to print the first page on different media than the rest of the document.
See Loading media for more information about media types.
Printer media guides
Both input trays have side media guides. The main input tray also has a rear media guide. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width and length of the media that you are using.
Output bin
The output bin is located on the top of the printer.
Fold open the tray extension to support the media as it exits the printer.
Print cartridge access
Print cartridge door
The print cartridge door is located on the top of the printer. You must open the print cartridge door to access the print cartridge, clear jams, and clean the printer. To open the print cartridge door, insert your finger in the indentation at the right side of the print cartridge door, and pull the print cartridge door up.
Printer software
Supported operating systems
For easy printer setup and access to the full range of printer features, HP strongly recommends that you install the software provided. Not all software is available in all languages. Install the software before setting up the printer. See the Readme for the latest software information.
The most recent drivers, additional drivers, and other software are available from the Internet and other sources.
The printer comes with software for the following operating systems:
???Windows 95 and Windows NT 4.0 (driver only, parallel connections only)
???Windows 98
???Windows Me
???Windows 2000
???Windows XP
???Mac OS 9, v9.1 and higher
???Mac OS X, v10.1 and v10.2
Installing printer software
To install the print driver for Windows 95
To install the printer software for Windows 95, you must use the Add Printer Wizard.
1Click Start, and then point to Settings.
2Click Printers.
3
4Select local printer, and click Next.
5Click Have Disk.
6Click Browse, and select the appropriate letter for the
7
8
9
10
11Click the hp1300w5.inf file to highlight it.
12Click OK to complete the driver installation. Follow the instructions on the screen.
To install the print driver for Windows NT 4.0
To install the printer software for Windows NT 4.0, you must use the Add Printer Wizard.
1Click Start, and then point to Settings.
2Click Printers.
3
4Select My Computer, and click Next.
5Select the appropriate port, and click Next.
6Click Have Disk.
7Click Browse, and select the appropriate letter for the
8
9
10
11
12The hp1300m5.inf file should be highlighted. If not, click it to highlight it.
13Click Open.
14In the Install from Disk dialog box, click OK.
15Click Next.
16Choose the printer name (this is optional), and the default printer options. Click Next.
17Select whether the printer will be shared, and click Next.
18Select Yes, print a test page, and click Finish to complete the driver installation.
To install printer software for all other operating systems
Insert the software CD that came with the printer into the computer
Note
Note
Note
Printer properties (driver)
Printer properties control the printer. You can change the default settings, such as media size and type, printing multiple pages on a single sheet of media
and watermarks. You can access the printer properties in the following ways:
???Through the software application that you are using to print. This only changes the settings for the current software application.
???Through the Windows?? operating system. This changes the default settings for all future print jobs.
Because many software applications use a different method of accessing the printer properties, the following section describes the most common methods used in Windows 98, 2000, Millennium, and Windows XP.
To only change the settings for the current software application
Although the steps can vary between software applications, this is the most common method.
1From the File menu in the software application, click Print.
2On the Print dialog, click Properties.
3Change the settings, and click OK.
To change the default settings for all future print jobs in Windows 98, 2000, and Millennium
1In the Windows system tray, click Start, select Settings, and click Printers.
2
3Click Properties, (in Windows 2000, you can also click Printing Preferences).
4Change the settings, and click OK.
In Windows 2000, many of these features are available from the Printing Preferences menu.
To change the default settings for all future print jobs in Windows XP
1In the Windows system tray, click Start, and click Control Panel.
2
3Click Printers and Faxes.
4
5Click Properties, or click Printing Preferences.
6Change the settings, and click OK.
Print setting priorities
There are three ways to change print settings for this printer: in the software application, in the printer driver, and in the HP toolbox. Changes made to print settings are prioritized according to where the changes are made, as follows:
???Changes made in the software application override settings changed anywhere else. Within a software application, changes made in the Page Setup dialog box override changes made in the Print dialog box.
???Changes made in the printer driver (Printer Properties dialog box) override settings made through the HP toolbox. Changes made in the printer driver do not override settings in the software application.
???Changes made in the HP toolbox have the lowest priority.
If a particular print setting can be changed in more than one of the ways listed above, use the method that has the highest priority.
Printer properties online help
The printer properties (driver) online help includes specific information about the functions in the printer properties. This online help guides you through the process of changing your printer???s default settings.
To access the printer properties online help
1From the software application, click File, and then click Print.
2Click Properties, and then click Help.
Software for Macintosh computers
Accessing the print driver (Mac OS 9.x)
1From the Apple menu, select the Chooser.
2Click the hp LaserJet vx.x icon in the top left side of the Chooser dialog box.
3Do one of the following, depending on how the computer and printer are connected.
???USB: Go to step 4.
???AppleTalk: Select the correct AppleTalk Zone for your printer in the lower left side of the Chooser dialog box
4Click the hp LaserJet 1010 series printer name in the right side of the Chooser dialog box.
5Close the Chooser.
Accessing the print driver (Mac OS X v10.x)
1Click the hard drive icon on the desktop.
2Click Applications, and then click Utilities.
3Click Print Center.
4Click Add Printer. The Add Printer List dialog box appears.
5Select USB or AppleTalk from the top menu.
6Select the printer name from the printer list.
7Click Add.
Printer connections
USB connections
All HP LaserJet 1010 series printers support USB connections. The USB port is on the back of the printer.
Connecting the USB cable
Plug the USB cable into the printer. Plug the USB cable into the computer.
Parallel connections
In addition to USB, the HP LaserJet 1015 model also supports parallel connections. The parallel port is on the back of the printer. Use an IEEE
Connecting the parallel cable
Connect the parallel cable to the printer. Connect the other end of the parallel cable to the computer.
2 Media
This chapter provides information on the following topics:
???Choosing paper and other media
???Printing on transparencies or labels
Choosing paper and other media
HP LaserJet printers produce excellent print quality documents. You can print on a variety of media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and
???Minimum: 76 by 127 mm (3 by 5 in.)
???Maximum: 216 by 356 mm (8.5 by 14 in)
Properties such as weight, grain, and moisture content are important factors that affect printer performance and quality. To achieve the best possible print quality, only use
Media to avoid
The HP LaserJet 1010 series printer can handle many types of media. Use of media outside the printer???s specifications will cause a loss of print quality and increase the chance of paper jams occurring.
???Do not use paper that is too rough.
???Do not use paper with cutouts or perforations other than standard
???Do not use multipart forms.
???Do not use paper with a watermark if you are printing solid patterns.
Media that may damage the printer
In rare circumstances media can damage the printer. The following media must be avoided to prevent possible damage:
???Do not use media with staples attached.
???Do not use transparencies designed for inkjet printers or other low temperature printers. Use only transparencies that are specified for use with HP LaserJet printers.
???Do not use photo paper intended for inkjet printers.
???Do not use paper that is embossed or coated and is not designed for the temperatures of the printer???s image fuser. Select media that can tolerate temperatures of 200?? C (392?? F) for
0.1 second. HP produces a selection of media that is designed for the HP LaserJet 1010 series printer.
???Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 200?? C (392?? F) for 0.1 second.
???Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 200?? C (392?? F) for 0.1 second.
To order HP LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the U.S. or to http://www.hp.com/ghp/buyonline.html worldwide.
Optimizing print quality for media types
Media type settings control the temperature of your printer???s fuser. You can change the settings for the media that you are using to optimize the print quality.
You can access the optimizing feature from the Paper tab in your printer driver or from HP toolbox.
Printing speeds are automatically reduced when printing
Loading media
CAUTION
Note
Main input tray
The main input tray holds up to 150 pages of 20 lb paper or fewer pages of heavier media (25 mm or less stack). Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the media guides.
Priority input tray
The priority input tray holds up to 10 pages of 20 lb paper or one envelope, transparency, or card. Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides.
If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Printer media specifications for more information.
When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.
Specific types of media
???Transparencies and labels: Load transparencies and labels with the top forward and the side to be printed facing up. See Printing on transparencies or labels for more information.
???Envelopes: Load envelopes with the narrow, stamp side forward and the side to be printed facing up. See Printing on envelopes for more information.
???Letterhead or preprinted forms: Load with the top forward and the side to be printed facing up. See Printing on letterhead and preprinted forms for more information.
???Cards and
Printing on transparencies or labels
To print transparencies or labels
1Load a single page in the priority input tray or load multiple pages in the main input tray. Make sure that the top of the media is forward and the side to be printed (rough side) is facing up.
2Adjust the media guides.
3Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), choose the correct media type.
4Print the document. Remove the media from the printer as it prints to prevent it from sticking together, and place the printed pages on a flat surface.
Printing on envelopes
1Before loading the envelopes, slide the media guides outward to slightly wider than the envelopes.
2Place the envelope with the side to be printed facing up and the top edge along the left media guide.
3 Adjust the media guides to the length and width of the envelope.
4Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), select Envelope as the media type.
2Before loading the envelopes, slide the media guides outward to slightly wider than the envelopes.
3Place the envelopes with the side to be printed facing up and the top edge along the left media guide. Stack up to 15 envelopes.
4 Adjust the media guides to the length and width of the envelopes.
5Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), select Envelope as the media type.
Printing on letterhead and preprinted forms
To print letterhead or preprinted forms
1Load the paper with the top forward and the side to be printed facing up. Adjust the media guides to fit the width of the paper.
2Print the document.
Printing on
The HP LaserJet 1010 series printer can print on
To print on
1Load the media with the narrow side forward and the side to be printed facing up. Adjust the side and rear media guides to fit the media.
2Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.
3On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac drivers), select the custom size option. Specify the dimensions of the
3 Printing tasks
This chapter provides information on the following topics:
???Printing multiple pages on a single sheet of paper
???Printing on both sides of the paper (manual duplexing)
Printing watermarks
You can use the watermark option to print text ???underneath??? (in the background) of an existing document. For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document.
Accessing the watermark feature
1From your software application, access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.
2On the Effects tab (the Watermark/Overlay tab for some Mac drivers), select the watermark you want to use.
Printing multiple pages on a single sheet of paper
You can select the number of pages that you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed.
Accessing the multiple pages per sheet feature
1From your software application, access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.
2On the Finishing tab (the Layout tab for some Mac drivers), select the correct number of pages per sheet.
3There is also a check box for page borders and a
Printing on both sides of the paper (manual duplexing)
To manually duplex
1Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.
2On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the option to Print on Both Sides. Select the appropriate binding option, and click OK. Print the document.
3After side one has printed, remove the remaining paper from the input tray, and set it aside until after you finish your manual duplexing job.
4 Gather the printed pages, turn the printed side down, and straighten the stack.
5Place the stack back in the input tray. Side one should be facing down with the bottom edge feeding into the printer first. Replace the priority input tray.
Press the Go button, and wait for side two to print.
Printing booklets
You can print booklets on letter, legal, executive, or A4 paper.
1Load the paper in the main input tray.
2Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.
3On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the option to Print on Both Sides. Select the appropriate binding option, and click OK. Print the document.
4After side one has been printed, remove the remaining paper from the input tray, and set it aside until your booklet job is complete.
5 Gather the printed pages, turn the printed side down, and straighten the stack of paper.
6Place the pages from side one back in the input tray. Side one should be facing down with the bottom edge feeding into the printer first.
Press the Go button, and wait for side two to print.
7 Fold and staple the pages.
Canceling a print job
To cancel the print job, press and release the Cancel Job button on the printer control panel.
If the status lights on the control panel continue to blink after you cancel a print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending data. The printer will return to the Ready state.
Understanding print quality settings
Note
Note
Print quality settings affect how light or dark the print is on the page and the style that the graphics are printed. You can also use the print quality settings to optimize the print quality for a specific media type. See Optimizing print quality for media types for more information.
You can change the settings in the printer properties to accommodate the types of jobs you are printing. The following are the settings:
???600 dpi: This is the default setting.
???FastRes 1200: This setting is available for the HP LaserJet 1012 and 1015 models. It provides better print quality, but jobs take longer to print.
???EconoMode (Saves toner): Text is printed using less toner. This setting is useful when you are printing drafts. You can turn on this option independently of other print quality settings.
1Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.
2On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the print quality setting you want to use.
Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.
To change the print quality settings for all future print jobs, access the properties through the Start
menu in the Windows system tray. To change the print quality settings only for the current software application???s use, access the properties through the Print Setup menu in the application you are
using to print. See Printer properties (driver) for more information.
Using EconoMode (Saves toner)
Note
An excellent way to extend the life of your print cartridge is by using EconoMode. EconoMode uses substantially less toner than normal printing. The printed image is much lighter, but it is adequate for printing drafts or proofs.
1To enable EconoMode, access the printer properties (or printing preferences in Windows 2000 and XP). See Printer properties (driver) for instructions.
2On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the EconoMode checkbox.
Not all printer features are available from all drivers or operating systems. See the printer properties (driver) online Help for information about availability of features for that driver.
4 Maintenance
This chapter provides information on the following topics:
???Print cartridge life expectancy
???Saving toner
Using HP print cartridges
HP policy on
Storing print cartridges
Do not remove the print cartridge from its package until you are ready to use it. The shelf life of a print cartridge in an unopened package is approximately 2.5 years. The shelf life of a print cartridge in an opened package is approximately 6 months.
Print cartridge life expectancy
The life of the print cartridge depends on the amount of toner that your print jobs require. When printing text on
Saving toner
While in EconoMode, the printer uses less toner on each page. Selecting this option will extend the life of the print cartridge and reduce your cost per page, but it will reduce print quality. See Using EconoMode (Saves toner) for more information.
Changing the print cartridge
1Open the print cartridge door, and remove the old print cartridge. See the recycling information inside the print cartridge box.
2Remove the new print cartridge from the packaging, and gently shake it from side to side to distribute the toner evenly inside the cartridge.
3Pull the tab until all the tape is removed from the print cartridge. Put the tab in the print cartridge box to return for recycling.
4Insert the print cartridge in the printer, making sure that the print cartridge is in position. Close the print cartridge door.
Cleaning the printer
Clean the outside of the printer with a clean, damp cloth when necessary.
During the printing process, media, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
Cleaning the print cartridge area
You do not need to clean the print cartridge area often. However, cleaning this area can improve the quality of your printed sheets.
1 Unplug the power cord, and wait for the printer to cool.
2 Open the print cartridge door, and remove the print cartridge.
3With a dry,
4 Replace the print cartridge, and close the print cartridge door.
5 Plug the power cord back into the printer.
Note
Note
Cleaning the printer media path
If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet cleaning utility to remove excess media and toner particles that can accumulate on the fuser assembly and rollers. Cleaning the media path might extend the life of the printer.
For best results use a sheet of transparency. If you do not have any transparencies, you can use copier grade media (18 to 24 lb. or 70 to 90 g/m2) with a smooth surface.
1Make sure that the printer is idle and the Ready light is on.
2Load the media in the input tray.
3Access the HP toolbox. See Using the hp toolbox for instructions. Click the Troubleshooting tab, and click Print Quality Tools. Select the cleaning page.
The cleaning process takes approximately 2 minutes. The cleaning page will stop periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.
5 Managing the printer
This chapter provides information on the following topics:
Printer information pages
Special pages reside within the memory of the printer. These pages help you to diagnose and solve problems with the printer.
Demo page
To print the Demo page, press GO when the printer is ready (Ready light on) and not printing.
Configuration report
The Configuration report lists current settings and properties of the printer. It also contains a status log report. You can print a Configuration report from the printer or the HP toolbox.
To print the Configuration page from the printer, press GO for 5 seconds when the printer is in the ready state. When the Go light turns on, release the Go button.
Using the hp toolbox
The HP toolbox is a Web application that you can use for the following tasks:
???Check the printer status.
???Configure the printer settings.
???View troubleshooting information.
???View online documentation.
You must have performed a complete software installation to use the HP toolbox.
Note
Note
Supported operating systems
HP toolbox is supported for the following operating systems:
???Windows 98, 2000, Me, and XP
???Mac OSX, v.10.1 and v10.2
HP toolbox does not provide support for Windows 95 or Windows NT 4.0.
Supported browsers
To use the HP toolbox, you must have one of the following browsers:
???Microsoft Internet Explorer 5 or later
???Netscape Navigator 6 or later.
All pages can be printed from the browser.
To view hp toolbox
1On the Start menu, point to Programs, point to HP LaserJet 1010, and choose the
HP toolbox.
2The HP toolbox opens in a Web browser.
Once you open the URL, you can bookmark it so that you can return to it quickly in the future.
hp toolbox sections
The HP toolbox software contains these sections:
???Status tab
???Alerts tab
???Advanced printer settings window
Other links
Each page in the HP toolbox contains links to the HP website for product registration, product support, and for ordering supplies. You must have Internet access in order to use any of these links. If you use a
Status tab
The Status tab has links to these main pages:
???Device Status. View printer status information. This page will indicate printer conditions such as a paper jam or an empty tray. After you correct a problem with the printer, click the Refresh button to update the device status.
???Print Info pages. Print the configuration page and various other information pages that are available for the printer.
Troubleshooting tab
The Troubleshooting tab provides links to various printer troubleshooting information. For example, these pages provide information on how to clear a jam, how to resolve print quality problems, how to interpret the control panel lights, and how to resolve other problems with the printer.
Alerts tab
The Alerts tab allows you to configure the printer to automatically notify you of printer alerts.
Set up status alerts
On the Set up status alerts page you can choose to turn alerts on or off, specify when the printer should send an alert, and choose from two different types of alerts:
???a
???a task bar icon
Click Apply to activate the settings.
Documentation tab
The Documentation tab contains links to these information sources:
???User Guide. Contains the information about the printer usage, warranty, specifications, and support that you are currently reading. The user guide is available in both .html and .pdf format.
???Read Me. Contains information discovered after other documentation such as the user guide was developed.
???Late Breaking News. Contains
Advanced printer settings window
When you click the Advanced Printer Settings link, a new window opens. The Advanced Printer Settings window has two tabs:
??? Information tab
??? Settings tab
Information tab
6 Problemsolving
This chapter provides information on the following topics:
Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
???Is the printer plugged into a power outlet that is known to work?
???Is the on/off switch in the on position?
???Is the print cartridge properly installed? See Changing the print cartridge.
???Is paper properly loaded in the input tray? See Loading media.
Yes: If you answered yes to the questions above, go to Step 2: Is the Ready light on?
No: If the printer will not turn on, Contact HP support.
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
Yes: Go to Step 3: Can you print a demo page?
No: If the control panel lights do not look like the picture above, see Status light patterns. If you are unable to resolve the problem, Contact HP support.
Step 3: Can you print a demo page?
Press the Go button to print a demo page.
Yes: If the demo page printed, go to Step 4: Is the print quality acceptable?
No: If no paper came out, see Media handling problems.
If you are unable to resolve the problem, Contact HP support.
Step 4: Is the print quality acceptable?
Yes: If the print quality is acceptable, go to Step 5: Is the printer communicating with the computer?
No: If the print quality is poor, see Improving print quality.
Verify that the print settings are correct for the media you are using.
See the Media chapter for information on adjusting the settings for various types of media. If you are unable to resolve the problem, Contact HP support.
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes: If the document prints, go to Step 6: Does the printed page look like you expected?
No: If the document does not print, see Printer software problems.
If you are unable to resolve the problem, Contact HP support.
Step 6: Does the printed page look like you expected?
Yes: The problem should be resolved. If it is not resolved, Contact HP support.
No: See Printed page is different than what appeared on screen.
If you are unable to resolve the problem, Contact HP support.
Contact HP support
???In the United States, see http://www.hp.com/support/lj1010
???In other countries/regions, see http://www.hp.com
Status light patterns
1 2 3
1 symbol for light off
2 symbol for light on
3 symbol for light blinking
Status light patterns
Status light patterns (continued)
Door open, media out, no print cartridge, or media jam.
Check the following:
???The print cartridge door is completely closed.
The printer is in an error state that requires operator intervention or help.
???Media is loaded. See Loading media for instructions.
???The print cartridge is correctly installed in the printer. See Changing the print cartridge for instructions.
???There is no media jam. See Clearing jams for instructions.
Media handling problems
Choose the item that best describes the problem:
???Media jam
???More than one sheet of media feeds through the printer at one time
???Printer does not pull media from the input tray
???Print job is extremely slow
Media handling problems
Print is skewed (crooked) ???
???Adjust the media guides to the width and length of the media that you are using and try reprinting. See Loading media for more information.
More than one sheet of media feeds through the printer at one time
???The input tray might be too full. See Loading media for more information.
???Make sure that the media is not wrinkled, folded, or damaged.
???The printer separation pad might be worn. See Changing the printer separation pad for more information.
Printer does not pull media from the input tray
The pickup roller might be dirty or damaged. See Cleaning the pickup roller or Changing the pickup roller for instructions.
Return to Finding the solution.
Printed page is different than what appeared on screen
Choose the item that best describes the problem:
???Garbled, incorrect, or incomplete text
???Missing graphics or text, or blank pages
???Page format is different than on another printer
Printed page problems
Garbled, incorrect, or incomplete text The USB or parallel cable might be loose or defective. Try the following:
???Try printing a job that you know works.
???If possible, attach the USB or parallel cable and printer to another computer, and try printing a job that you know works.
???Unplug the power cord, disconnect the USB or parallel cable at both ends, reconnect the USB or parallel cable at both ends, and plug the power cord back in.
CAUTION
Before you connect the cable to the printer, always unplug the printer.
Otherwise, the printer might be damaged.
The wrong printer driver might have been selected when the software was installed. Make sure that the correct driver is selected in the printer properties.
There might be a problem with your software application. Try printing from another software application.
Missing graphics or text, or blank pages
???Make sure that your file does not contain blank pages.
???The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull out the sealing tape. Reinstall the print cartridge. See Changing the print cartridge for instructions.
???The graphic settings in the printer properties might not be correct for the type of job that you are printing. Try a different graphic setting in the printer properties. See Printer properties (driver) for more information.
Page format is different than on another printer
If you used an older or different printer driver (printer software) to create the document or the printer properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, change the resolution, media size, font settings, and other settings. See Printer properties (driver) for more information.
Return to Finding the solution.
Printer software problems
Printer software problems
Problem
A printer driver for the HP LaserJet 1010 series printer is not visible in the
Printer folder.
An error message was displayed during the software installation
The printer is in Ready mode, but nothing prints
Return to Finding the solution.
64 Chapter 6
Improving print quality
This section provides information about identifying and correcting print defects.
Light print or faded
???The toner supply is low. See Changing the print cartridge for more information.
???The media might not meet
See Printer media specifications for more information.
??? If the whole page is light, the print density adjustment is too light or EconoMode might be turned on. Adjust the print density and disable EconoMode in the printer properties. See Saving toner for more information.
Toner specks
???The media might not meet
specifications (for example, the media is too moist or too rough). See Printer media specifications for more information.
??? The printer might need to be cleaned. See Cleaning the printer or Cleaning the printer media path for instructions.
Dropouts
???A single sheet of media might be defective. Try reprinting the
job.
??? The media???s moisture content is uneven or the media has moist spots on its surface. Try printing with new media. See Printer media specifications for more information.
??? The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type or brand of media.
???The print cartridge might be defective. See Changing the print cartridge for more information.
Vertical lines
???Make sure that the priority input tray is in place.
???The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. See Changing the print cartridge for instructions.
Gray background
???Make sure that the priority input tray is in place.
???Decrease the print density setting through HP toolbox. This decreases the amount of background shading. See Printer media specifications.
???Change the media to a lighter basis weight. See Printer media specifications for more information.
???Check the printer???s environment. Very dry (low humidity) conditions can increase the amount of background shading.
???Install a new HP print cartridge. See Changing the print cartridge for instructions.
Toner smear
???If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry,
???Check the media type and quality.
???Try installing a new HP print cartridge. See Changing the print cartridge for instructions.
???The fuser temperature might be too low. In your printer driver, make sure the appropriate media type is selected.
Loose toner
???Clean the inside of the printer. See Cleaning the printer for
instructions.
???Check the media type and quality. See Printer media
specifications for more information.
???Try installing a new HP print cartridge. See Changing the print cartridge for instructions.
???In your printer driver, make sure the appropriate media type is selected.
???Plug the printer directly into an AC outlet instead of into a power strip.
Vertical repetitive defects
???The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new HP print cartridge. See Changing the print cartridge for instructions.
??? The internal parts might have toner on them. See Cleaning the printer for more information. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages.
???In your printer driver, make sure the appropriate media type is selected.
Misformed characters
???If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. See
Printer media specifications for more information.
??? If characters are improperly formed, producing a wavy effect, the printer might need service. Print a configuration page. If the characters are improperly formed, contact an
Page skew
???Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. See Loading media for more information.
???The input bin might be too full. See Loading media for more information.
???Check the media type and quality. See Printer media specifications for more information.
Curl or wave
???Check the media type and quality. Both high temperature and humidity cause media to curl. See Printer media specifications
for more information.
??? The media might have been in the input tray too long. Turn over the stack of media in the tray. Also, try rotating the media 180?? in the input tray.
??? The fuser temperature might be too high. In your printer driver, make sure the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.
Wrinkles or creases
???Make sure that media is loaded properly. See Loading media for
more information.
???Check the media type and quality. See Printer media specifications for more information.
???Turn over the stack of media in the tray. Also, try rotating the
media 180?? in the input tray.
Toner scatter outline
???If large amounts of toner have scattered around the characters,
the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Printer media specifications for more information.
??? Turn over the stack of media in the tray.
???Use media designed for laser printers. See Printer media specifications for more information.
Return to Finding the solution.
Clearing jams
Note
Note
Occasionally, media becomes jammed during a print job. Some of the causes include the following:
???The input trays are loaded improperly or too full. See Loading media for more information.
???The media does not meet HP specifications. See Printer media specifications for more information.
When you add new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.
You are notified of a media jam by an error in the software and the printer control panel lights. See Status light patterns for more information.
Typical media jam locations
???Print cartridge area: See Removing a jammed page for instructions.
???Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from the input tray without tearing the page. If you feel resistance, see Removing a jammed page for instructions.
???Output path: If the page is sticking out of the output bin, gently try to remove it without tearing the page. If you feel resistance, see Removing a jammed page for instructions.
There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.
CAUTION
Note
Removing a jammed page
Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.
When clearing jams, including jams in the output bin, always open the print cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the jam has been cleared. Opening the print cartridge door and removing the print cartridge relieves tension on the printer rollers, making removing jammed pages easier.
1 Open the print cartridge door.
2 Remove the print cartridge, and place it aside.
3With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
4When you have removed the jammed media, replace the print cartridge, and close the print cartridge door.
Cleaning the pickup roller
If you want to clean the pickup roller rather than replace it, follow the instructions below:
Remove the pickup roller as described in steps 1 through 5 of Changing the pickup roller.
1 Dab a
WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before you close the printer and plug in the power cord, allow the alcohol to dry completely.
2 Using a dry,
3Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 6 through 9 of Changing the pickup roller).
Changing the pickup roller
If the printer regularly mispicks (no media feeds through or more than one sheet feeds through), you might need to change or clean the pickup roller. See Ordering supplies to order a new pickup roller.
1 Unplug the power cord from the printer, and allow the printer to cool.
2 Open the print cartridge door, and remove the print cartridge.
3 Find the pickup roller.
4Release the small, white tabs on either side of the pickup roller, and rotate the pickup roller toward the front.
5 Gently pull the pickup roller up and out.
6Position the new or cleaned part in the slot of the previous pickup roller. See Cleaning the pickup roller for instructions.Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller.
7 Rotate the top of the new pickup roller away from you until both sides snap into place.
8 Reinstall the print cartridge, and close the print cartridge door.
9 Plug the printer in to turn it back on.
Changing the printer separation pad
2 At the back of the printer, unscrew the two screws holding the separation pad in place.
3 Remove the separation pad.
4 Insert the new separation pad, and screw it in place.
5 Plug the printer in, and turn it back on.
A Printer specifications
This appendix provides information on the following topics:
Specifications
Printer specifications
Environmental specifications
Printer specifications (continued)
Electrical specifications1
Warning! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. Doing so might damage the printer and void the product warranty.
HP LaserJet 1010
Printer specifications (continued)
Physical specifications
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
???Reorient or relocate the receiving antenna.
???Increase separation between equipment and receiver.
???Connect equipment to an outlet on a circuit different from that to which the receiver is located.
???Consult your dealer or an experienced radio/TV technician.
Environmental product stewardship program
Protecting the environment
Ozone production
This product generates no appreciable ozone gas (O3).
Energy consumption
Energy usage drops significantly while in PowerSave mode, which saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary program to encourage the development of
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
Toner consumption
EconoMode uses significantly less toner, which might extend the life of the print cartridge.
Paper use
This product???s manual duplex
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product???s life.
HP LaserJet printing supplies
In many countries/regions, this product???s printing supplies (such as print cartridge, drum, and fuser) can be returned to
HP printing supplies returns and recycling program information
Since 1990, the HP printing supplies returns and recycling program has collected millions of used print cartridges that otherwise might have been discarded in the world???s landfills. The HP LaserJet print cartridges and consumables are collected and
U.S. recycling returns
For a more environmentally responsible return of used print cartridges and consumables,
Paper
This printer is suited for the use of recycled papers when the paper meets the guidelines in the
HP LaserJet printer family print media guide. See Ordering supplies for ordering information. This product is suitable for the use of recycled paper according to DIN 19309.
Material restrictions
This product does not contain added mercury (except lamps containing less than 10 mg).
This product does not contain added lead.
This product does not contain batteries.
Spare parts and supplies availability
Spare parts and consumable supplies for this product will be available for at least five years after production has stopped.
For more information
For more information on the following HP environmental programs, see
http://www.hp.com/go/environment.
???Product environmental profile sheet for this and many related HP products
???HP's commitment to the environment
???HP's environmental management system
???HP's
???Material safety data sheets
Material safety data sheet
Material safety data sheets (MSDS) can be obtained by contacting the HP LaserJet supplies website at http://www.hp.com/go/msds.
Regulatory statements
Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014
AS / NZS 3548:1995 +A1 +A2 / GB9254:1998
Supplementary Information:
The product herewith complies with the requirements of the following EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the
1)The product was tested in a typical configuration with
2)This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3)For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name (HP LaserJet 1010) or the product numbers (Q2460A, Q2461A, Q2462A).
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since
August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a ???Class 1??? laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide could result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
??Conforme ?? la classe B des normes canadienne s de compatibilit?? ??lectr omagn??tiques. ??CEM??.??
Korean EMI statement
VCCI statement (Japan)
Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 1010
Laitteen turvallisuusluokka on m????ritetty standardin EN
VAROITUS!
Laitteen k??ytt??minen muu lla kuin k??ytt??ohjeessa mainitulla tavalla saattaa altistaa k??ytt??j??n turvallisuusluokan 1 ylitt??v??lle n??kym??tt??m??lle la sers??teilylle.
VARNING!
Om apparaten anv??nds p?? annat s??tt ??n i bruksanvisning specificerats, kan anv??ndaren uts??ttas f??r osynlig laserstr??lning, som ??verskrider gr??nsen f??r laserklass 1.
HUOLTO
HP LaserJet 1010
VARO!
Mik??li kirjoittimen suojakotelo avataan, olet alttiina n??kym??tt??m??lle lasers??t eilylle laitteen ollessa toiminnassa. ??l?? katso s??teeseen.
VARNING!
Om laserprinterns skyddsh??lje ??ppnas d?? apparaten ??r i funktion, uts??ttas anv??ndaren f??r osynlig laserstr??lning. Betrakta ej str??len.
Tiedot laitteessa k??ytett??v??n laserdiodin s??teilyominaisuuksista:
Aallonpituus
Teho 5 mW
Luokan 3B laser
B Media specifications
This appendix provides information on the following topics:
Printer media specifications
HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such as
The printer can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:
Supported media sizes
The following are the supported media sizes:
???Minimum: 76 x 127 mm (3 x 5 in.)
???Maximum: 216 x 356 mm (8.5 x 14 in.)
Guidelines for using media
Paper
For best results, use conventional 20 lb (75 g/m2) paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package of paper.
Some paper causes print quality problems, jamming, or damage to the printer.
Paper usage
Poor print quality or toner adhesion.
Problems with feeding.
Too moist, too rough, too smooth, or embossed. Faulty paper lot.
Try another kind of paper: between
Use
Jamming or damage to printer. Cutouts or perforations.
Do not use paper with cutouts or perforations.
Problems with feeding. Ragged edges.Use good quality paper.
Labels
Label construction
When selecting labels, consider the quality of the following components:
???Adhesives: The adhesive material should be stable at 200?? C (392?? F), the printer???s maximum temperature.
???Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams.
???Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in.) of curl in any direction.
???Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
Transparencies
Transparencies must be able to withstand 200?? C (392?? F), the printer???s maximum temperature.
Envelopes
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components:
???Weight: The weight of the envelope paper should not exceed 28 lb (105 g/m2), or jamming might result.
???Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.) curl and should not contain air. Envelopes that trap air may cause problems.
???Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.
???Sizes: From 90 x 160 mm (3.5 x 6.3 in.) to 178 x 254 mm (7 x 10 in.).
Envelopes with
An envelope with
1
2
1acceptable envelope construction
2unacceptable envelope construction
Envelopes with adhesive strips or flaps
Envelopes with a
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
Card stock construction
???Smoothness:
???Construction: Card stock should lie flat with less than 5 mm (0.2 in.) of curl.
???Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
???Sizes: Only use card stock within the following size ranges:
???Minimum: 76 x 127 mm (3 x 5 in.)
???Maximum: 216 x 356 mm (8.5 x 14.0 in.)
Card stock guidelines
Set margins at least 2 mm (0.08 in.) away from the edges.
C Warranty and licensing
This appendix provides information on the following topics:
???
???
???Limited warranty for print cartridge life
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE
TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF
THESE LICENSE TERMS.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with
License Grant.
Ownership. The Software is owned and copyrighted by
Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP???s prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.
Export Requirements. You may not export or
U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as ???commercial computer software??? as defined in DFARS
DURATION OF WARRANTY:
One year from date of purchase.
1.HP warrants to you, the
2.HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.
3.HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
4.HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use.
5.Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (d) improper site preparation or maintenance.
6.HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE
EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.
7.TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY TERMS
CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE,
RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU.
Limited warranty for print cartridge life
HP print cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. The warranty covers any defects or malfunctions in a new HP print cartridge.
Frequently asked questions
How long does the coverage last?
The coverage lasts until the HP toner is depleted, at which time the warranty expires.
How do I know when the HP toner is running out?
The HP toner is depleted and the print cartridge has reached the end of its useful life when faded or light type appears on the printed page or when a cartridge
What will
What does this warranty not cover?
The warranty does not cover print cartridges that have been refilled or are emptied, abused, misused, or tampered with in any way.
How do I return the faulty print cartridge?
In the event that the print cartridge proves to be defective, complete the Service Information Form and attach a print sample illustrating the defect. Return the form and print cartridge to the place of purchase, where the print cartridge will be replaced.
How does State, Province, or Country/Region Law apply?
This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province, or country/region to country/region. This limited warranty is the sole warranty on the HP print cartridge and supersedes any other warranty relating to this product.
IN NO EVENT SHALL
CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST
PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY
TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Hardware service
The warranty for the HP LaserJet 1010 series printer varies depending on the date and country/region of purchase.
For products that require service under the warranty, customers should call the customer support center in their country/region. See How to contact HP for more information.
???Repair the product.
???Provide
???Replace the product with a remanufactured unit.
???Replace the product with a new or remanufactured product of equal or greater functionality.
???Refund the purchase price.
???Require that the customer return the unit to an authorized service provider.
Extended warranty
HP SupportPack provides coverage for the HP product and all
http://www.hp.com/peripherals2/care_netlj/index.html
or contact the customer care service and support group; see How to contact HP.
Guidelines for repacking the printer
Use the following guidelines when repacking the printer:
???If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly.
???Remove and keep any cables, trays, and optional accessories installed in the printer.
???Remove and keep the print cartridge.
???If possible, use the original shipping container and packing material. Shipping damage as a result of inadequate packing is your responsibility. If you have already disposed of the printer???s packing material, contact a local mailing service for information on repacking the printer.
???Include a completed copy of the service information form.
???
How to contact HP
If you need to contact HP for service or support, use one of the following links:
???In the United States, see http://www.hp.com/support/lj1010
???In other countries/regions, see http://www.hp.com
D Ordering supplies
Ordering supplies
Use accessories and supplies specifically designed for the HP LaserJet 1010 series printer to ensure optimum performance.
Ordering information
Ordering information (continued)
Index
A
access, print cartridge 10 Alerts tab (HP toolbox) 54 Attention light 5
B
blank pages 63 booklets, printing 34 button
C cable
Cancel job button 5 canceling a print job 36 cardstock
guidelines for using 97 printing 27
changing
pickup roller 73 separation pad 76
choosing paper and other media 18 cleaning
media path 48 pickup roller 72
print cartridge area 46 printer 46
clearing jams 69 configuration
HP LaserJet 1015 3 Configuration report 50 conserving toner 43 contacting HP 106 control panel 7
D
default settings print quality 37
Documentation tab (HP toolbox) 54 door
print cartridge 5, 10 duplexing 32
E
Energy Star 84 envelopes
guidelines for using 96 printing multiple envelopes 24 printing one envelope 23
environmental specifications 80
errors, software 64 extended warranty 104
F
professional quality 4 quality 4
G
garbled text 63 Go button 5 Go light 5 graphics
H
hardware service and repair 103 heavy media, guidelines for using 97 HP toolbox
I
improving print quality 65 information pages, printing 50 information, links to selected topics 2 input tray
loading main input tray 21 loading priority input tray 21 main 5, 8
J jams
removing a jammed page 70 typical media jam locations 69
L
labels
guidelines for using 95 printing 22
lights Attention 5 Go 5 Ready 5
status light patterns 60 loading media
main input tray 21 priority input tray 21
M
main input tray 5, 8 loading 21
manual duplexing (printing on both sides of paper) 32 material safety data sheet (MSDS) 86
media
cleaning the media path 48 clearing jams 69
different types 21 guidelines for using 94 loading 21
printing
specifications 92 supported sizes 93
types that may damage the printer 19 types to avoid 19
typical jam locations 69 media guides 8
media paths
main input tray 8 media guides 8 output bin 9 priority input tray 8
missing graphics 63 missing text 63
multiple pages, printing on a single sheet of paper 31
N
O
online help, printer properties 14 operating systems, supported 11 output bin 5, 9
P paper
guidelines for using 94 problems and solutions 94 selecting 18
paper handling problems 62 parallel cable, connecting 16 parallel port 6
Part ii pickup roller
port parallel 6 USB 6
110 Index
print cartridge access 10 changing 44
cleaning the print cartridge area 46 door 5, 10
using
where to send to recycle 85 print driver
print quality creases 68 curl 67 dropouts 65 EconoMode 38
gray background 66 light or faded print 65 loose toner 66 misformed characters 67 page skew 67
toner scatter outline 68 toner smear 66
toner specks 65 vertical lines 66
vertical repetitive defects 67 wave 67
print settings, changing 14 printer
software problems 64 specifications 80
printer drivers
sites for download 2 printer information pages
Configuration report 50 Demo page 50
printer properties accessing 13 online help 14
printer settings HP toolbox 55
printing booklets 34
canceling a print job 36 cardstock 27 Configuration report 50
forms, preprinted 26 labels 22
letterhead 26 multiple envelopes 24
multiple pages on a single sheet of paper 31
on both sides of the paper (manual duplexing) 32 transparencies 22
ENWW
priority input tray 5, 8 loading 21
R
Ready light 5 recycling
HP Printing supplies returns and environmental program 84 where to send print cartridges 85
regulatory statements
removing a jammed page 70 repacking the printer 105 repairs
contacting HP 106 hardware 103
replacement parts, ordering 108 reports, printing 50
S
selecting paper and other media 18 separation pad
service
contacting HP 106 hardware 103
settings
changing default settings for Windows 98, 2000, ME 13 changing default settings for Windows XP 13
changing for current software only 13 print quality 37
software installing 11
license agreement 100 printer drivers, Macintosh 15 problems 64
supported operating systems 11 specifications 80
capacitites and ratings 82 electrical 81 environmental 80
T text
toner
changing the print cartridge 44 cleaning the print cartridge area 46 conserving 43
print cartridge door 5 scatter outline 68 smear 66
storing print cartridges 41 transparencies
guidelines for using 95 printing 22
tray
tray cover 5 troubleshooting
Configuration page, printing 50 contacting HP support 59 creases 68
misformed characters 67 missing graphics or text 63 page skew 67
paper handling problems 62 poor graphics quality 63 print quality 59
printed page and expectations 59
printed page differs from onscreen page 63 printer setup 58
printer software problems 64
toner scatter outline 68 toner smear 66
toner specks 65 vertical lines 66
vertical repetitive defects 67 wave 67
Troubleshooting tab (HP toolbox) 53
U
USB cable, connecting 16 USB port 6
W warranty
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