HP FAX-700 Facsimile Machine

HP FAX-750 Facsimile Machine

HP FAX-900 Facsimile Machine

HP FAX-950 Facsimile Machine

HP Part No: 5962-9599EUS

Printed in U.S.A.

First Edition ??? December 1994

Notice

The information contained in this document is subject to change without notice.

HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING,

BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE.

Hewlett-Packard shall not be liable for errors contained herein or for consequential damages in performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated without the prior written Company.

ECopyright Hewlett-Packard Company 1994

All Rights Reserved. Reproduction, adaptation, or translations without prior written permission is p except as allowed under the copyright laws.

Publication History

Changes in text to document updates, subsequent to the initial release, are supplied in ne The printing history of this guide is provided below:

First Edition. . . . . . . . . . . . . December 1994

Conventions

This??? guide??? uses??? the??? following??? conventions:

iv

About This Guide

This guide is designed as a reference for people who provide post-sale technical support to end use HP FAX-750, HP FAX-900, and HP FAX-950 facsimile machines. It represents a collection of information gather Hewlett-Packard???s dealer and end-user support organizations. The purpose of this guide is to pro asked questions and solutions to common problems.

While the content of this guide is comprehensive, it is not all inclusive. Therefore, it is not a substitu documentation, such as user???s and reference manuals. Additional reference information or updat the resources located in chapter 6, Service and Support Information.

Organization

This guide is organized to help you quickly locate the information you need. You will find a table of each chapter and a comprehensive index at the back of the guide.

Your constructive criticism concerning this guide will help us create better guides in the future. complete the Reader???s Comment Sheet located at the front of the guide.

Updates

Updates and corrections to this guide will be made available through HP FIRST at (800) 333-1917. (Must call u fax machine.)

v

1

Product Information

Product Information 1???1

Introduction

This Technical Support Solutions Guide contains information necessary to support the HP FAX HP FAX-900, and HP FAX-950 facsimile (fax) machines. This guide is divided into six chapters as follo

DChapter 1 Product Information

DChapter 2 Installation and Configuration

DChapter 3 Operation and Usage

DChapter 5 Problem Resolution

DChapter 6 Service and Support Information

Fax Product Technology

HP fax machines are standalone systems designed to send and receive facsimiles by way of t the system includes a modem, document scanner, and a printer. External features oft document feeder, telephone handset, telephone line jack, and control panel. The user plu phone jack, like an ordinary telephone or answering machine, and it is ready to send and

Technical Overview

Telephone networks are duplex analog lines because they were originally designed to car directions. Because computer data is encoded digitally, a ???translator??? is needed to conver signal. These translators, or modems (modulator/demodulator), are used at each end of t

The sending modem converts the digital data to analog data by varying the frequency, pha to represent the data bits. The receiving modem converts the analog signal back to digi receiving systems communicate using agreed-upon protocols or standards.

HP fax machines are CCITT Group 3 standard machines. These Group 3 machines use a digital co convert the scanned image data into ones and zeroes. The schemes used are Modified Read (MR) (MH), and Modified Modified Read (MMR). The digitally coded scanned image is converted to analo modem before being transmitted by way of the telephone line. Images received by way of analog form and must be converted into a digitally coded image by the modem.

1???2 Product Information

See Figure 1-1 for a simple diagram of the transmission process for Group 3 machines.

Figure 1???1.??? Simple??? Diagram??? of??? Transmission??? Between??? Fax??? Machines

Product Description

The following paragraphs describe the HP FAX-700, HP FAX???750, HP FAX-900, and HP FAX-950 Facsimile Machines.

HP FAX-700 and FAX-750 Description

The HP FAX-700 and HP FAX???750 are standalone plain paper inkjet facsimile (fax) machines. They ar group 3-ECM compatible. Designed to fit on a desktop, the fax machines weigh 8.39 kg (18.5 lb) for t and 8.72 kg (19.25 lb) for the HP FAX-750. They are full-featured business fax machines with quick d stations, consisting of 40 auto dial and 10 one-touch buttons. They use cut sheet plain pa cartridges. They include 250 KB of memory for broadcasting, delayed transmission, and mem FAX-700 and HP FAX-750 have telephone/facsimile switching and a telephone answering machine i also can act as convenience copiers. Other features include polling, auto-redial, semi-du confirmation through printed reports or the front panel. Features of the HP FAX-700 and HP FAX with other HP fax machines in Table 1-2. See Figure 1-2 on the next page for a line drawing machines.

Product Information 1???3

750-1 & 750-2

Figure 1???2.??? HP??? FAX???700??? and??? FAX???750??? Facsimile??? Machines

HP FAX-900 and FAX-950 Description

The HP FAX-900 is a stand alone plain paper inkjet facsimile (fax) machine. It is CCITT Group 3-ECM co Designed to fit on a desktop, the fax machine weighs 8.5 kg (18.7 lb). The HP FAX-900 is a full-featured machine with speed dialing for 50 stations, consisting of 34 speed-dialing and 16 one-touch ke uses cut sheet plain paper and thermal inkjet cartridges. The HP FAX-900 includes 250 KB of broadcasting, delayed transmission, and memory reception of up to 12 pages. The HP FA telephone/facsimile switching and a telephone answering machine interface with distinc convenience copier. Other features include polling, auto-redial, semi-dual access, and t through reports or the front panel. Features of the HP FAX-900 are compared with other Table 1-2. See Figure 1-3 for a line drawing of the HP FAX-900:

900???7

Figure 1???3.??? HP??? FAX???900??? Facsimile??? Machine

The HP FAX-950 is a stand alone plain paper inkjet facsimile (fax) machine. It is CCITT group 3-ECM c Designed to fit on a desktop, the fax machine weighs 8.5 kg (18.7 lb). The HP FAX-950 is a full-featured machine with speed dialing for 100 stations, consisting of 72 speed-dialing, 24 one-touch keys, a

1???4 Product Information

The HP FAX-950 uses cut sheet plain paper and thermal inkjet cartridges. The HP FAX-950 includes memory (expandable up to 2.5 MB for broadcasting, delayed transmission, and memory recept The HP FAX-950 has telephone/facsimile switching, a telephone answering machine interface w and a handset. It also acts as a convenience copier. Features of the HP FAX-950 are compare machines in Table 1-2. See Figure 1-4 for a line drawing of the HP FAX-950.

950???7

Figure 1???4.??? HP??? FAX???950??? Facsimile??? Machine

Product Features and Comparison

Table 1-1 describes the features of the HP fax machines described in this guide, and Tabl comparison of selected facsimile machines within the Hewlett-Packard line.

Product Information 1???5

Table 1-1. HP Fax Machine Features

1???6 Product Information

Table 1-1. HP Fax Machine Features (Continued)

??????x??? "????????????#?????? ???s??? $ut??? $?????? ???# ??? $r %???%???r.

Note:??? ???????????? HP??? FAX/950??? ??????s??? ?????? "???x???"u"??? $?????? 7??? ???$#????????????#t??????!??? "??????!???$x???s.

Product Information 1???7

Table 1-2. Product Comparison

?????? ??? ???times??? of??? set??? in??? fax

??????parameters??? ??? ??? (15??? max).

?????? ???times?????? 5??? at??? 1??? minute

??????intervals??? then??? once??? ea.

?????? ??? ???min15.??? until??? total??? num:

??????ber?????????is??? reached

*???Called??? auto:dial??? numbers??? in??? the??? FAX:700??? and??? FAX:750??? User's??? Guide.??? There??? are??? 50??? auto:dial??? numbers

?????? ??? theon??????FAX:700??? and??? FAX:750.??? The??? first??? 10??? auto:dial??? numbers??? are??? also??? accessible??? through??? the??? 10???

??????one:touch??? keys.

1???8 Product Information

Table 1-2. Product Comparison (Continued)

*FAX.900??? ca#??? %$!!??? but??? ca#??? #$t??? be??? %$!!ed.

Product Information 1???9

Product Specifications

Product specifications for the HP facsimile machines are provided in Table 1-3, Table 1-4, and T

Table 1-3. General Specifications

1???10 Product Information

Table 1-3. General Specifications (Continued)

This??? table??? is??? continued??? on??? the??? next??? page

Product Information 1???11

Table 1-3. General Specifications (Continued)

1???12 Product Information

Table 1-5. Scanner Specifications

Product Information 1???13

Table 1-5. Scanner Specifications (Continued)

Print Cartridges

The HP fax machines described in this manual use one black print cartridge. See Table 1-7 for

When printingtext only letter-size media, ink lasts for about 500 to 1000 pages. Text used was CCITT number 1, the Slerexe Company letter. If text of greater density is printed or quality mode considerably. If the ink lasts much less than 1000 pages, ensure thatbothtapesyou havefromremovedthe print cartridge before beginning to use it, and that the conductive part of the cartridge surfa the print cartridge was removed from its box before installation.

Media

The HP fax machines described in this manual work with ordinary bond and photocopy pape subject to change by paper manufacturers, and Hewlett-Packard has no control over such quality, test paper (printing on both sides) for suitability, before you purchase large qua

Use plain bond or white photocopy paper of high quality. It should be free of:

DCuts or tears

DGrease spots

DLoose particles

DDust

DWrinkles

DCurled or bent edges

Colored bond and photocopy paper (such as pink, yellow, or blue) can be used, as long as it m Table 1-6.

1???14 Product Information

Table 1-6. Paper Specifications

When loading paper into the fax, observe the following precautions:

DHandle all paper by the edges only

DLoad all paper types the same way

DUse only one paper type in the printer???s paper tray at a time

DAlways load paper print side up in the media tray

Plain paper has a print side which is not visible to the naked eye, so before removing paper f the printer, check the outside package label. The print side will be indicated by an arrow o

Avoid the following types of media:

DPaper with cutouts or perforations

DMultiple part forms

DPaper sizes other than those listed in this document

Product Information 1???15

Media Print Area (FAX-700 and FAX???750)

The maximum printable area for the HP FAX-700 and HP FAX???750 is shown in Figure 1-5.

2 mm

(0.08 in)

Printable area

Letter: 8.27 by 10.46 in

12 mm

(0.47 in)

Figure 1???5.??? Maximum??? Media??? Print??? Area??? (FAX???700??? and??? FAX-750)

1???16 Product Information

Media Print Area (FAX-900 and FAX-950)

The maximum printable area for the HP FAX-900 and HP FAX-950 is shown in Figure 1-6.

1.5 mm

(0.06 in)

Printable area

Letter: 8.03 by 10.48 in

12.0 mm

(0.47 in)

NOTE:

Bottom margin shown is the default. Physical minimum is

3.9 mm (0.15 in).

6 mm (0.24 in) Letter-size paper

6 mm (0.24 in) Legal-size paper

3 mm (0.12 in) A4-size paper

Figure 1???6.??? Maximum??? Media??? Print??? Area??? (FAX???900??? and??? FAX???950)

Product Information 1???17

Ordering Information

The Hewlett-Packard facsimile products are listedAvailability,in Tablet chnical1-7. information and items shi with the fax machine are subject to changeAdditionalwithout noticedocumentation.is listed in Table 1-8..

Table 1-7. Ordering Information

1???18 Product Information

Table 1-7. Ordering Information (continued)

Product Information 1???19

Table 1-7. Ordering Information (continued)

*NOTE: No special ROM is needed on the HP FAX-700 and FAX-750 to perform diagnostics.

Table 1-8. Additional Documentation

1???20 Product Information

Installation and Configuration 2???1

2

Installation and Configuration

2???2 Installation and Configuration

Introduction

This chapter provides information about installing the control-panel overlay and print c also provides information about installing the paper supply tray, ADF paper catcher tray, ment IN tray, expandable memory card, separator pad, and handset. Information about conn telephone line, a telephone, and an answering machine is also given. The final portion of th figure the facsimile machines.

Major Assembly Identification Views

Views of fax machine major assemblies are shown in Figure 2-1 through Figure 2-4.

Document IN Tray Extender (Tray 3) (C3530-43056)

Document IN Tray (Document Feeder Assy.) (C3530-63051)

Facsimile Machine

ADF Door

One-Touch Overlay (C3530-85010)

Document OUT Tray

(Wet Paper Path Assy.) (C3530-62351)

Paper Supply Tray

(Paper Feed Guide) (C3530-42061)

Print Cartridge (51626A)

Users Guide (C3530-90001)

Line Cord (Telephone)

Power Cord

FAX700???3

Figure 2???1.??? HP??? FAX???700??? Major??? Assemblies

Installation and Configuration 2???3

Document IN Tray Extender (Tray 3) (C3530-43056)

Document IN Tray (Document Feeder Assembly) (C3530-63051)

Facsimile Machine

ADF Door

Document OUT Tray

(Wet Paper Path Assembly) (C3530-62351

Paper Supply Tray

(Paper Feed Guide) (C3530-42061)

Print Cartridge

Users Guide

Line Cord (Telephone)

Power Cord

FAX-750-3

Figure 2???2.??? HP??? FAX???750??? Major??? Assemblies

2???4 Installation and Configuration

Document OUT Tray (C3510-60008)

Document IN Tray (C3510-60007)

Top Cover

Print Cartridge (51626A)

Fax Machine

ADF Cover

Directory Cover (C3510-60010)

Paper Supply Tray (C3510-60005)

Line Cord (Telephone)

Paper Supply Tray Extender Assy. (C3510-60006)

Document OUT Tray (C3510-60008)

Figure 2???4.??? HP??? FAX???950??? Major??? Assemblies

Installation and Configuration 2???5

Control Panel Overlay Views

The control panel overlays of the HP FAX-700 and HP FAX-750 are identical except for the fax nu center of the panel. Figure 2-5 is an illustration of the HP FAX???700 control panel with the ov FAX-750 control panel is exactly the same except for the fax number. Figure 2-6 is an illustrat control panel with the overlay in place. Figure 2-7 is an illustration of the HP FAX-950 control in place.

2???6 Installation and Configuration

Figure 2%10.??? Print??? Cartridge??? Installation??? on??? the??? HP??? FAX%900??? and??? FAX%950

7.Close the back cover.

Print Cartridge Installation the HP FAX-700 and FAX-750

To install or change the printperformcartridge,the following steps:

1.Ensure that the automatic document feed cover is closed. If necessary, press down closed.

2.Switch ON ( I) the fax and open the top cover.

3.If a cartridge is already installed, remove it. See Figure 2-11.

Figure 2%11.??? Opening??? the??? Top??? Cover??? on??? the??? HP??? FAX%700??? and??? FAX%750

Installation and Configuration 2???9

4.Handle the new print cartridge only by the green top. Gently remove both pieces of ta

5.Insert the print cartridge into the cradle. See Figure 2-12, DETAIL A.

6.Push the print cartridge toward the rear of the fax machine until it snaps into place

DETAIL B.

Figure 2???12.??? Installing??? the??? Print??? Cartridge??? on??? the??? HP??? FAX???700??? and??? FAX???750

7.Close the top cover.

2???10 Installation and Configuration

Paper Supply Tray Media Size Setting (HP FAX-900 and FAX-950)

In the FAX-700 and FAX-750 fax machines, the paper supply tray is adjusted for media size when the Refer to the procedureLoadingtitledPaper into the HP FAX-700 and FAX-750 Fax Machines.

In the FAX-900 and FAX-950, if the paper you plan to usefitdoesproperlynot in the paper supply tray, the supply tray size setting mustbeforeadjustedthe paper is loaded.

To adjust the FAX-900 or FAX-950 paper supply tray for mperformdia size,the following procedure:

1.If the empty paper supply tray is installed in the fax machine, remove the paper su Figure 2-13) and continue with step 2. If the empty paper supplyinstalledtrayinisthenotfax machine, r move the paper supply tray cover, and go to step 4.

FAX900???11

Figure 2???13.??? Removing??? the??? Paper??? Supply??? Cover

2.Press the snaps on the left and right sides of the tray in toward the center of the tr performing step 3. See Figure 2-14.

FAX900???12

Figure 2???14.??? Paper??? Supply??? Tray??? Retaining??? Snaps

Installation and Configuration 2???11

3.Pull the tray out of the fax machine.

4.Check whether or not the paper you plan to use fits into the tray as it is currently set. fits into the tray, proceed to step 7. If yourfitpaperinto thedoestray,not remove any paper from the continue with this procedure at step 5.

5.Press the snap tabs on the bottom of the tray in the directions shown in Figure 2-15 to guides from the tray.

FAX950???13

Figure 2(15.??? Releasing??? the??? Paper??? Size??? Guides??? from??? the??? Tray

6.Press the paper size guides firmly into the appropriate slots in the tray until seated (ou inner slots for A4-size). See Figure 2-16.

Figure 2(16.??? Installing??? the??? Paper??? Size??? Guides

7.Install the paper supply tray cover.

8.Insert the paper tray firmly into the fax machine paper supply slot, so that the side s

2???12 Installation and Configuration

Paper Supply Tray Loading

A Word About Paper

Your fax machine will accept U.S. letter size (8.5 in. by 11 in.), U.S. legal size (8.5 in. by 14 in.), or metric mm by 297 mm) paper.

HP fax machines work well with good quality bond and photocopy papers. Paper selection is print quality. For paper recommendations and specifications, refer to chapter 1 of this do

Paper properties can change with environmental conditions. When selecting your paper, t environment before you purchase large quantities. Paper should be protected from tem tremes. HP fax machines are designed to operate in a wide range of environmental conditi mance, paper should be stored andC (used
3 ) orat 6820 _F (
5 _), with a relative humidity
of5%). 45% (

When shipped from the factory, the fax machine is set for the paper size (letter or A4) most c country of destination. If you use or change to a different paper size, you will need to set FAX-700 and FAX-750) or fax parameter 23 (in the HP FAX-900 and FAX-950) to the paper size being used. Fa Parameters are presented in chapter 4.

When paper is used in an environment which is outside the ranges of temperature and hum optimum print quality is desired, follow these guidelines:

DDo not leave the paper exposed to humidity or temperature extremes. Extremes in damage the paper, if left unwrapped or in the paper IN tray or paper supply tray of t

DIn the case of humidity extremes, keep paper tightly wrapped in plastic during stora

DIf there is a significant temperature difference between the paper storage area and y environment, paper should be allowed to adjust to the temperature of the fax machi before being unwrapped. The greater the temperature difference and the greater longer this time period should be.

Loading Paper into the HP FAX-700 and FAX-750 Fax Machines

To load paper into the fax machine for printing received faxperformmessagestheandfollcowingpying,steps

1.Ensure that a print cartridge has been loaded in the fax machine and that the print service station (left-most end of its travel).

2.Pull out the paper supply tray extender as shown in Figure 2-17.

Installation and Configuration 2???13

ED_1

Figure 2'17.??? Pulling??? Out??? the??? Paper??? Tray??? Supply??? Extender??? (HP??? FAX'700??? and??? FAX'750)

3.Slide the paper guide to the left if you are using U.S. letter (8.5 in. by 11 in.) or U.S. legal (8.5 in. paper. Slide the paper guide to the right if you are using metric A4 size (210 mm by 297 mm Figure 2-18.

U.S. Letter or Legal

A4

EK_6

Figure 2'18.??? Adjusting??? the??? Paper??? Guide??? (HP??? FAX'700??? and??? FAX'750)

4.Take out a 1/2-inch (12.7 mm) stack of paper (about 100 sheets) and tap the paper edges on a f ???even??? the stack. See Figure 2-19.

2???14 Installation and Configuration

FX310???12

Figure 2"19.??? Preparing??? the??? Paper??? for??? Loading

5.Slide the paper into the paper supply tray. See Figure 2-20.

EK_5

Figure 2"20.??? Sliding??? Paper??? into??? the??? Paper??? Supply??? Tray??? (HP??? FAX"700??? and??? FAX"750)

6.Slide the paper supply tray extender in until it is snugly against the installed paper.

Installation and Configuration 2???15

Loading Paper into the HP FAX-900 and FAX-950 Fax Machines

Before loading paper into the paper supply tray of the HP FAX-900 or FAX-950 fax machine the pap must be properly adjusted for media size. PerformPaperthe procedureSupply TraytitlMedia Size Setting (HP FAX-900 and FAX-950) in this guide.

To load paper into the paper supperformly drawer,the following procedure:

1.Insert the paper tray firmly into the fax machine paper supply slot, so that the side s

2.Take out a 1/2-inch (12.7 mm) stack of paper (about 100 sheets) and tap the paper edges on a f ???even??? the stack. See Figure 2-19.

3.Pull the paper supply tray extender out from the front of the machine to its maximum

Extender

FAX900???8

Figure 2???21.??? Pulling??? Out??? the??? Paper??? Tray??? Extender

4.Slide the stack of paper all the way into the paper supply tray until it rests against

5.Push the paper supply tray extender into the machine until it rests against the front

2???16 Installation and Configuration

ADF (Automatic Document Feeder) Document Catcher Tray Installation (HP FAX-900 and FAX-950 Only)

To install the ADF Document Catcher Tray and set it up toperformcatch documents,the following procedu

1.Insert the paper supply tray firmly into the fax machine paper supply slot, so that th

2.Swing the document catcher tray up and forward from the paper supply tray as show

3.Pull the document catcher tray extension all the way out as shown in step 2 of Figu

ADF Document Guide

ADF Paper Catcher Tray

FAX900???9

Figure 2???22.??? ADF??? Paper??? Catcher??? Tray??? Installation

4.Place documentsface downin the ADF until the leading edge of the document going into the m

5.Adjust the document guides to center the document in the ADF and shown in Figure 2-23.

FAX900???10

Figure 2???23.??? Aligning??? the??? Paper??? Guides??? to??? the??? Document

Installation and Configuration 2???17

Document OUT Tray

HP FAX-700 and FAX-750 Document OUT Tray Extension

The document OUT tray comes already installed in the HP FAX-700ToandextendFAX-750the. document OUT tray,perform the following steps:

1.Reach under the front panel to slide the document out tray forward. See Figure 2-24.

Document??? OUT??? Tray

EK_7

Figure 2$24.??? Sliding??? the??? Document??? OUT??? Tray??? Forward

2.Rotate the document out tray extender up and forward. See Figure 2-25.

Document OUT Tray

Extender

FAX200???5

Figure 2$25.??? Extending??? the??? HP??? FAX$700??? and??? FAX$750??? Document??? OUT??? Tray

2???18 Installation and Configuration

HP FAX-900 and FAX-950 Document OUT Tray Installation

With the tabs on the document OUT tray pointing down as shown in Figure 2-26, DETAIL A, install t panel of the fax machine as shown in Figure 2-26, DETAIL B.

Tab

Figure 2,26.??? Installing??? the??? HP??? FAX,900??? and??? FAX,950??? Document??? OUT??? Tray??? (HP??? FAX,950??? Shown)

Document IN Tray

HP FAX-700 and FAX-750 Document IN Tray Extension

To extend the document IN tray in the HP FAX-700 and FAX-750 fax machines,flip the document IN tray extend er up and back toward the rear of the fax machine. See Figure 2-27.

EK_1A

Figure 2,27.??? Extending??? the??? HP??? FAX,700??? and??? FAX,750??? Document??? IN??? Tray

Installation and Configuration 2???19

HP FAX-900 and FAX-950 Document IN Tray Installation

To install the document IN tray in the HP FAX-900 and FAX-950 faxperformmachines,the following procedu

1.With the front edge of the document IN tray pointing down as shown in Figure 2-28, DETAIL tray in the fax machine slot as shown in Figure 2-28, DETAIL B.

Front??? Edge

Figure 2(28.??? Installing??? the??? HP??? FAX(900??? and??? FAX(950??? Document??? IN??? Tray??? (HP??? FAX(950??? Shown)

Expandable Memory Card Installation (HP FAX-950 Only)

Whether sending or receiving, memory expansion modules allow you to increase the capac storing a greater number of documents.

Three optional memory expansion cards are available for use in your HP FAX-950. These cards MB and 2 MB sizes. Contact your local HP dealer to order.

Table 2-1. Memory Card Page Capacity

* Based on CCITT test chart 1 at standard resolution.

The installation procedure begins on the next page of this guide.

2???20 Installation and Configuration

To install an expandable memory card in thep rformHP FAX-950,the following procedure:

1.Switch OFFO ( ) the fax machine as shown in step 1 of Figure 2-29.

2.Lift up gently on the ADF as shown in step 2 of Figure 2-29.

3.Insert the memory card (print side up) as shown in step 3 of Figure 2-29.

4.Close the ADF.

5.Switch ON ( I) the fax machine and check that it operates correctly. (The display will indi of memory installed.)

FAX950???27

Figure 2"29.??? Installing??? the??? Expandable??? Memory??? Card

Replacing the Paper Separator

Replacing the HP FAX-700 and FAX-750 Paper Separator Assembly

To replace the HP FAX-700 and FAX-750 paper separator,perform the following procedure:

1.Switch OFFO ( ) the fax machine.

2.Lift the operation panel assembly. See Figure 2-30.

EK_10

Figure 2"30.??? Lifting??? the??? ADF??? Door

Installation and Configuration 2???21

3.Locate the paper separator assembly. See Figure 2-31.

Paper Separator Assembly (C3530-62913)

Notch

750_11

Figure 2???31.??? Removing??? the??? Paper??? Separator??? Assembly

4.Remove the paper separator assembly by prying it out at the notch using your fingers, driver.

5.Install the new paper separator assembly.

6.Close the ADF door firmly ensuring that both rear corners of the ADF are snugly again machine.

7.Switch ON ( I) the fax machine, allow it to run through its self test, and copy a docume machine is operating properly.

Replacing the HP FAX-900 and FAX-950 Paper Separator Pad

The paper separator helps to prevent multiple sheet feed by presenting a small amount of move through the automatic document feed mechanism. The paper separator pad is the part tacts the pages.

If your fax machine has been heavily used throughout its life and adjustment of the pressu in chapter 5 does not rectify a multiple sheet feed problem, you may need to replace the pap your local HP authorized fax dealer to order.

2???22 Installation and Configuration

To replace the HP FAX-900 and FAX-950 paper separatorperformpad, the following procedure:

1.Switch OFF () the fax machineOpen. the top cover. See Figure 2-32.

Slot at the Center Rear of the ADF

FAX950???28

Figure 2???32.??? Opening??? the??? Top??? Cover??? (HP??? FAX???950??? Shown)

2.Open the ADF cover.

3.Remove the paper separator from its slot at the center rear of the ADF next to the pr

4.Note that the small rubber pad of the separator assembly has a smooth side and a text the paper separator assembly.

5.When you install a new pad, make sure the textured side is facing down. This will ensur sheets. Align the small hole in the pad with the tab on the paper separator assembly a the assembly.

Installation and Configuration 2???23

6.Grasping the replacement paper separator so that the spring-loaded separator plate body of the separator, insert the paper separator into its slot until it snaps into pla

Pressure??? Plate

FAX950???20

Figure 2???33.??? Installing??? the??? Replacement??? Paper??? Separator

Handset Installation (HP FAX-750 and FAX-950 Only)

Handset Installation (HP FAX-750)

To install the handset in the HPperformFAX-750, the following procedure:

1.Place the fax machine on the bench with the right side down and the bottom of the m

2.Attach the handset base to the fax machine by engaging the handset base tabs into th side of the fax. See Figure 2-34, DETAIL A.

3.Place the handset onto its handset base and plug the end of the handset cord with th back of handset. See Figure 2-34, DETAIL B.

2???24 Installation and Configuration

Figure 2???34.??? Installing??? the??? Handset??? in??? the??? HP??? FAX???750

4.Plug the end of the handset cord with the large connector into oneTELofattheconnectionrear of the fax machine. See Figure 2-35. (The connectionsTEL atmarkedthe rear of the fax machine are iden

750-44

Figure 2???35.??? Plugging??? in??? the??? Handset??? Cord

Handset Base Removal (HP FAX-750 Only)

To remove the handset base from the fax machine, perform the following procedure:

1.Remove the spittoon.

2.Switch OFF (0) the fax machine and remove the power cord.

Installation and Configuration 2???25

3.Remove the handset.

4.Place the fax machine on the bench top with the right side down and the bottom of t

5.Press both handset base tabs in toward the body of the base and work the base towa machine. See Figure 2-36.

6.To replace the handset base reverse the above procedure.

750-4

Figure 2!36.??? Removing??? the??? Handset??? Base

Handset Installation (HP FAX-950)

Place the handset onto its cradle and plug the handset cord into the handset connecto shown in Figure 2-37.

Cradle??? Connector

Handset???Connector

Figure 2!37.??? Installing??? the??? Handset??? in??? the??? HP??? FAX!950

2???26 Installation and Configuration

Connecting to the Telephone Line

Your fax machine is not designed for use in a phone system that has call wait extensions, caller ID, voice-mail, modems or roll-over lines. Use of a phone li extensions may cause transmission and/or reception problems if any of the e up during data transmission/reception. If problems occur, consider using a d for the fax machine.

Your fax machine may have plastic pull tabs protecting the telephone and l back of the machine. Carefully twist and pull the tabs out of the slots to

Connecting the HP FAX-700 and FAX-750 to the Telephone Line

To connect the HP FAX-700 or HP FAX-750 to the telephonerformline, the following procedure:

1.Connect a telephone line from the phone wall jack to the LINE connector on the back of Figure 2-38. An HP FAX-700 is illustrated in Figure 2-38, but the method of connection to the te is the same for the HP FAX-750.

750-48

Figure 2???38.??? Connecting??? the??? HP??? FAX???750??? to??? the??? Telephone??? Line

2.Connect the fax machine to a source of ac power.

To set up the appropriate mode of reception, refer to the information under the heading ???Ma Setting the Reception Mode on the HP FAX-700 and FAX-750??? given later in this chapter. The mode of depends on the devices you have connected to your fax.

Installation and Configuration 2???27

Connecting the HP FAX-900 and FAX-950 to the Telephone Line

To connect the HP FAX-900 and HP FAX-950 to the telephonerformline, the following procedure:

Connect a telephone line from the phone wall jack to the LINE connector on the back of Figure 2-39. An HP FAX-900 is illustrated in Figure 2-39, but the method of connection to the telep same for the HP FAX-950.

FAX950-23

Figure 2???39.??? Connecting??? the??? HP??? FAX???900??? or??? FAX???950??? to??? the??? Telephone??? Line

Connecting to a Telephone

Your fax machine is not designed for use in a phone system that has call wait extensions, caller ID, voice-mail, modems or roll-over lines. Use of a phone li extensions may cause transmission and/or reception problems if any of the e up during data transmission/reception. If problems occur, consider using a d for the fax machine or configuring the fax machine for distinctive ring de later in this chapter.

Your fax machine may have break-off tabs protecting the telephone and li back of the machine. Carefully twist and pry the tabs out of the slots to a

Connecting a Telephone to the HP FAX-700 and FAX-750

To connect the HP FAX-700 or the FAX-750 to the telephperfone,rm the following steps:

1.Connect the fax machine to a telephone line. If necessary, refer to the procedure tit FAX-700 and FAX-750 to the Telephone Line???.

2.Plug one end of the phone cord into one of the connections at the rearTELof.Seethe fax ma Figure 2-40.

2???28 Installation and Configuration

3.Plug the other end of the phone cord into the back of the telephone. See Figure 2-40.

Figure 2???40.??? Connection??? the??? HP??? FAX???700??? and??? FAX???750??? to??? the??? Telephone

4.Connect the fax machine to a source of ac power.

To set up the appropriate mode of reception, refer to the information under the heading ???Ma Setting the Reception Mode on the HP FAX-700 and FAX-750??? given later in this chapter. The mode of depends on the devices you have connected to your fax.

Configuring the HP FAX-700 and FAX-750 for Distinctive Ring Detection

HP FAX-700 and FAX-750 fax machines have the ability to use an optional distinctive ring service local telephone companies. This service provides multiple telephone numbers on a single t ring pattern can be assigned to each telephone number on the line. Have the customer chec company on the availability of the service in his area.

The fax machine can be programmed to respond to any one of many possible distinctive ring the telephone rings, the pattern can be used to identify the type of call (fax specific, busi

The pattern recognized by the distinctive ring detection capability is established during

To configure a FAX-700 or FAX-750 machine for distinctive ringperformdetection,the following procedur

Installation and Configuration 2???29

The following message appears:

Call this fax number

from another phone

Have a telephone using the distinctive ring pattern you want to be detected call the cust Once the connection is made, the following message will appear on the message display:

Ring cadence stored

???ENTER??? to continue

Press the Enter button. The fax machine returns to the ???settings??? menu level.

Press the Stop button to return the fax machine to the standby mode.

The phone can be reprogrammed to respond to a different distinctive ring pattern at any ti procedure.

Configuring the HP FAX-900 and FAX-950 for Distinctive Ring Detection

HP FAX-900 and FAX-950 fax machines have the ability to use an optional distinctive ring service local telephone companies. This service provides multiple telephone numbers on a single t ring pattern can be assigned to each telephone number on the line. Have the customer chec company on the availability of the service in his area.

The fax machine can be programmed to respond to one of several distinctive ring pattern phone rings, the pattern can be used to identify the type of call (fax specific, business, or

The setting of fax parameter 36 (Ring Pattern Detect) must match the ring pattern of the nu machine. If the setting does not match the ring pattern, the document will not be automat phone will continue to ring. The patterns that can be detected are:

DNormal = answers all rings

DType A : Standard ring pattern = (long - long)

2???30 Installation and Configuration

To configure a FAX-900 or FAX-950 for distinctive ring detectpressdetection,the buttons in the sequence sho Use the numeric keyboard to select the pattern (1 through 5).

???

Connecting a telephone to the HP FAX-900 and FAX-950

If you do not use the fax machine handset or use the fax machine in a country where telec do not allow use of an attached handset, you may need to connect a telephone to the fa

Connect a telephone to your fax machine if you want to receive both voice telephone call line, or communicate with fax stations where you will need to make voice contact befor

To connect a telephone to your performfax machine,the following procedure.

1.Carefully remove the tab protecting the rectangular telephone connector on the ba already removed.

2.Connect the telephone cord from the telephone to the rectangularTEL on theconnectorback of yourlabel fax machine. See Figure 2-41. An HP FAX-900 is shown in the figure, but the connection for the H is the same as for the FAX-900.

FAX900???24

Figure 2???41.??? Connecting??? the??? HP??? FAX???900??? to??? the??? Telephone??? Line

Installation and Configuration 2???31

With only a telephone (not an answering machine) connected to your fax machine, you ca different modes. These modes are FAX mode, TELEPHONE mode and FAX/TEL Auto Switch mode. The mo their use are presented in Chapter 3 of this guide.

When shipped from the factory, your HP FAX-900 or FAX-950 is set to FAX mode and will automatical calls as fax calls. The Receive Mode light on the fax machine front panel should be lit wh

If you plan to receive faxusecallstheonly,FAX mode (factory set at shipment). When a fax call is receiv machine will pick up the line after it detects two rings and send a fax tone signal to the communications. The fax is then sent and your HP FAX-900 or HP FAX-950 will automatically star fax.

If you plan to receive mostly voice calls and receiveus faxthe TELEPHONEcalls manually,mode. This mode is also known as the Manual mode because you must manually start the fax machine to recei treated as normal. In this mode, the fax machine will never pick up the line. All calls must b Receive Mode light on the fax machine front panel should be off.

For fax calls you must use the telephone that is directly connected to the jack on the b lifting up the telephone receiver on the telephone and the caller notifies you that a fax is the START button on the fax machine and then hang up the telephone. The fax is then sent and start to receive it.

If you plan to have the fax machine receive fax calls and you recuseivethevoiceFAX/TELcallsAuto manu

Switch mode. The receive Mode light on the fax machine front panel should be off. When a ca machine will pick up the line after it detects two rings and monitor the line for a fax tone s the fax machine will automatically start to communicate with the calling fax machine

If a fax tone is not detected, the fax machine will start ???beeping??? a signal through its speak For voice calls you must use the telephone that is directly connected to the TEL jack on the answer a voice call pick up the telephone receiver, press the Dial/Space button on the fax

If you do not answer the call within the time specified in fax parameter 18, the fax machin expecting to communicate with a ???silent??? fax machine. The factory set time is 20 seconds. To parameter 18, refer to Fax Parameters in chapter 4.

To use FAX/TEL switch mode, you need to set fax parameter 15 for option 2. Fax parameters are p 4.

Connecting to an Answering Machine

Your fax machine is not designed for use in a phone system that has call wait extensions, caller ID, voice-mail, modems or roll-over lines. Use of a phone li extensions may cause transmission and/or reception problems if any of the e up during data transmission/reception. If problems occur, consider using a d for the fax machine or configuring the fax machine for distinctive ring de earlier in this chapter.

Your fax machine may have break-off tabs protecting the telephone and li back of the machine. Carefully twist and pry the tabs out of the slots to a

2???32 Installation and Configuration

Connecting an Answering Machine to the HP FAX-700 and FAX-750

Connect an answering machine to your fax if you want to receive both voice telephone cal line, or have your fax take fax calls and the answering machine take voice calls.

Note You can not useRemotethe Turn-oronOutgoing-message-featuresonly of your answering m chine when you connect it to your fax machine. If your answering machine ber of rings before answering, set it to answer in less than eight rings.

Connect the telephone cord from the answering machine to one of the TEL connectors on chine. See Figure 2-42. The HP FAX-700 is shown in Figure 2-38, but the method of connection is the sam FAX-750.

750-51

Figure 2???42.??? Connecting??? the??? HP??? FAX-700??? to??? an??? Answering??? Machine

To set up the appropriate mode of reception, refer to the information under the heading, ???Ma Setting the Reception Mode on the HP FAX-700 and FAX-750???, given later in this chapter. The mode of depends on the devices you have connected to your fax.

Installation and Configuration 2???33

Connecting an Answering Machine to the HP FAX-900 and FAX-950

Connect an answering machine to your fax machine if you want to receive both voice telep the same line, or have your fax machine take fax calls and the answering machine take v

Note You can not useRemotethe Turn-oronOutgoing-message-featuresonly of your answering m chine when you connect it to your fax machine. If your answering machine c of rings before answering, set it to answer in less than eight rings. If you u provided with the answering machine, you will need to connect the telepho machine. Then connect the answering machine to the fax machine.

To connect an answering machine to yourperforfax machine,the following procedure:

1.Carefully remove the tab protecting the TEL connector on the back of the fax machine

2.Connect the telephone cord from the answering machine to the TEL connector on the chine. See Figure 2-43. The HP FAX-900 is shown, but the connection for the HP FAX-950 is the sam

FAX900???24

Figure 2???43.??? Connecting??? the??? HP??? FAX???900??? to??? the??? Telephone??? Line

3.With an answering machine connected to your fax machine, you will need to set fax int answering machine interface. To do so, turn ON the fax machine and press the fax machi tons in the following sequence:

2???34 Installation and Configuration

In the Telephone Answering Machine Interface Mode, the answering machine attached to t FAX-950 will answer all incoming calls and begin the outgoing message you recorded on the a The HP FAX-900 or FAX-950 will not pick up the line. During the outgoing message, the fax machine the incoming line for a fax tone signal.

If the HP FAX-900 or FAX-950 detects a fax tone signal, the fax machine will automatically take ov to communicate with the calling fax machine to receive the fax.

If a fax tone signal is not detected, the answering machine accepts the voice call and rec

The remote reception feature of your HP FAX-900 or FAX-950 allows you to still receive a fax call the telephone, attached to the answering machine, before the answering machine starts it to receive the fax calls, you must first set fax parameter 47 to option 2 (valid). Refer to Fax

Then, if you answer the phone before the answering machine starts the outgoing message which is recognized by the ???beep??? in the receiver, you can still receive* buttonhefaxon bythepressingphone t twiceand then hanging up.

It is recommended that you set the time in fax parameter 19 to the same length of time as the answering machine. Factory set time is 20 seconds. To change the time in fax parameter 19, ref chapter 4.

Managing Incoming Calls on the HP FAX-700 and FAX-750

Manage incoming calls by setting the Reception Mode (Mode 7)

connected directly to the fax

DNote 1

WhenAnswer manuallyis selected, the fax machine never answers incoming calls. To rece mode, answer the extension phone and press the Start/Copy button on the front pa reception code (123).

DNote 2

WhenFax Onlyis selected, the fax machine answers all incoming calls.

DNote 3

When Auto Fax/Phoneis selected, the fax machine answers a fax call, but fax reception to receive a voice call. To disable fax reception, lift the phone receiver and press th

DNote 4

When Auto Fax/Ans Machis. selected, the fax machine answers a fax call, but switches v answering machine. When you choose this setting, set the Fax/Ans Mach number equal t answering machine waits before answering a call. Silent detect allows reception

Installation and Configuration 2???35

machines. Choose Yes if you may receive faxes from older machines.

DRemote Reception

Remote Reception allows the fax to answer when your reception code (123 is the defaul extension connected to your phone line, including theDisablec l toingturnphonethis.Selsettingct off.

Configuring the Fax Machine

The telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a compu device to send any message via telephone facsimile machine unless the message clearly formation in a margin at the top or bottom of each transmitted page or on the first page

DDate and Time of transmission

DIdentification of either business, business entity or individual sending the message

DTelephone number of either the sending machine, business, business entity or individ

Setting the Date and Time on the HP FAX-700 and FAX-750

These instructions show you , in detail, how to set the date and time that will print on eac this, you will use menus, buttons and the keypad on the front panel. There are several wa with HP LearnFAST, the instructions in this guide show you one, easy method.

Follow the instructions below by first readingDo Thisthecolumn,text inthenpressing the buttons and key Using These Buttonscolumn. Check to see that the display shows whatTo Displayyou seecolumnin the.

If you make a mistake, pressUndobuttonthe located justStopunderbuttonthe on the front panel. If you want t and start over, pressStopbuttonthe.

Continued on the nextpage

2???36 Installation and Configuration

Setting up the date and time (Continued)

Setting the Date and Time on the HP FAX-900 and FAX-950

Use the numeric keypad to enter a two-digit month, two-digit day, and four-digit year. Ent day (military) clock format.

To move the cursor, use the Contrast and Resolution buttons.

To correct an error, place the cursor over the error and enter the new data or place the c press the Clear button.

Installation and Configuration 2???37

To set the date and, presstimethe buttons in the sequence shown and enter the necessary info quested.

Example: July 26, 1993 at 9:30 am = 07 - 26 - 1993 09:30. *

Example: October 13, 1993 at 6:30 pm = 10 - 13 - 1993 18:30.

Setting the Fax Number and Name (Character ID) on the HP FAX-700 and FAX-750

The number and name of the sending fax machine will appear on receiving fax machine docu can enter a name of up to 20 characters in length.

To set thenumber and nampre,ss the buttons in the sequence shown and enter the necessary in requested.

Stop

To enter the name,use the alpha-numeric keypad to enter the letters that make up the name. Wh the cursor will be at the left-most position in the writable portion of the message display the number of times required to place the appropriate letter at this position. For example,

JKL

the letter L at this position. To accomplish this you would press the alpthreea-numerictimes, oncekey

5

for J, once for K, and a third time for L. Press the right arrow key to the next character posi meric key the necessary number of times to insert the second letter of the name.

2???38 Installation and Configuration

To move the cursor in the display, use the left and right arrow keys.

To correct an error, place the cursor over the erroneous character and enter the corre

Character Code Entry on the HP FAX-900

Character codes are used to enter your logo, character ID, and to enter names in one-tou Alphabetic characters are represented by two-digit character codes.

Use the one-touch keypad to enter the two-digit character code for each alphabetic char ton for inserting spaces between characters.

To correct an error, place the cursor over the error and enter the new data. To move the di and Resolution buttons.

Each alphabetic character code requires a two-button sequence. Note the relationship be the desired alphabetic character or symbol and the bottom row of buttons showing the po be pressed. The second button to be pressed is identified by the dark circle whose position c of the letter or symbol to be used.

Using the examples shown on the next page, you will see how to enter the character codes f acters.

Example:To enter the logo HPFAX,press the buttons in the sequence shown.

FA

X

SetStop

Installation and Configuration 2???39

Example:To enter the character IDpressDAVE,the buttons in the sequence shown.

7 1

D

Set

AV

E

SetStop

Character Entry on the HP FAX-950

Characters are used to enter your logo, character ID, and to enter names in one-touch and betic characters are printed to the message window using the one???touch and program ke illustration of the one-touch keypad.

Use the one-touch keypad to enter the each alphabetic character. Use the Dial/Space butto tween characters. The default is that the lower one???touch character is printed until P4 is the upper character is printed until P4 is pressed again or fax machine power is cycled.

To correct an error,place the cursor over the error and enter the new data. To move the display c and Resolution buttons.

Figure 2???44.??? One???touch??? Keypad??? (HP??? FAX???950)

2???40 Installation and Configuration

Using the examples shown next, you will see how to enter the character codes for variou

Example:To enter the logo HPFAX,press the buttons in the sequence shown.

FA

X

Example:To enter the character IDpressDAVE,the buttons in the sequence shown.

7 1

D

Set

AV

E

Setting a Character ID on the HP FAX-900 and FAX-950

An additional form of fax machine identification is provided when communicating with a fax ter ID capabilities. You can set your fax machine so that your character ID will appear on display and its character ID will appear on your display.

Installation and Configuration 2???41

You can enter a character ID up to 16 characters in length. Use the one-touch keypad to enter or alphabetic character. You may want to use your company name as your character ID. F enter characters on the HP FAX-900 one-touch keypad, see the paragraphs under the heading, ??? on the HP FAX-900??? . For instructions on how to enter characters on the HP FAX-950 one-touch keyp graphs under the heading, ???Character Entry on. the HP FAX-950???

To move the cursor, use the Contrast and Resolution buttons.

To correct an error, place the cursor over the error and enter the new data or place the c press the Clear button.

To enter a character, pressID the buttons in the sequence shown and enter the necessary info quested.

Setting the ID Number on the HP FAX-900 and FAX-950

ID Numbers are used as additional forms of identification. They will appear in the displays of during communications.

You can enter an ID Number up to 20 digits, including spaces, in length. Use the number keypad t the Dial/Space button for inserting spaces. You may want to use your fax telephone numbe

To correct an error, use the Clear button to delete the error, then proceed to enter the point.

To enter an ID Number, p ess the buttons in the sequence shown and enter the necessary info quested.

Enter ID

Number

SetStop

2???42 Installation and Configuration

Setting the Logo on the HP FAX-900

Your Logo is included in the header on documents you transmit and identifies you as the s

You can enter a Logo up to 25 characters in length. Use the one-touch keypad to enter a two each character. Refer to the character code information given under the heading, ???Char FAX-900???, earlier in this chapter.

To set the logo, press the buttons in the sequence shown and enter the necessary information

Setting the Logo on the HP FAX-950

Your Logo is included in the header on documents you transmit and identifies you as the s

You can enter a Logo up to 25 characters in length. Use the one-touch keypad to enter charact entry information given under the heading, ???Character Code Entry on the HP FAX-950???, earlie

To set the logo, press the buttons in the sequence shown and enter the necessary information

Setting the Pulse Dialing Method on the HP FAX-700 and FAX-750

Your HP FAX-700 or FAX-750 is factory set for touchtone dialing. If you connect your FAX machine t ing system, you will need to configure the FAX for pulse dialing.

To set for pulse dialing, press the buttons in the sequence shown.

Installation and Configuration 2???43

To set the HP FAX-750 handset for pulse dialing,slide the DIAL switch to the left. See Figure 2-45.

Figure 2???45.??? Setting??? the??? HP??? FAX???750??? Handset??? for??? Pulse??? Dialing

Setting the Pulse Dialing Method on the HP FAX-900 and FAX-950

Your HP FAX-900 or FAX-950 is factory set for touchtone dialing. If you connect your fax machine system, you will need to configure the fax machine for pulse dialing.

Configuring for tone or pulse dialing requires setting fax parameter 6 to tone or pulse di

To configure for tone or pulse, pr ssdialingthe buttons in the sequence shown and enter the necessa where requested.

2???44 Installation and Configuration

Entering a Fax Access Code (HP FAX-950)

A fax access code can be used to prevent unauthorized use of the fax machine. Once a code is chine to send a fax requires the entry of the access code. Receiving is not affected. The cod and deleted as necessary.

To enter a fax accesspresscode,the buttons in the sequence shown and enter the necessary info quested.

If an access code is set and required to use the machine, the display will indicate, Access Cod and press the Set button. You may now operated the fax machine.

Clearing a Fax Access Code (HP FAX-950)

To clear (erase) a fax accesspresscodthe,buttons in the sequence shown.

7 4

SetClear

3 8

SetStop

To change an access code, clear (erase) the old code and enter a new code using the above

Setting the Paper Size on the HP FAX-700 and FAX-750

Your HP FAX-700 or HP FAX-750 is factory set for U.S. letter size ( 8 1/2 in. x 11 in.) paper. If you want to use legal (8 1/2 in. x 14 in.) or metric A4 (210 mm x 297 mm) size paper, you will need to configure the FAX m paper size parameter 14 in the settings menu.

To set the FAX machine for the paper, presssize thusedbuttons in the sequence shown and enter th information where requested.

Installation and Configuration 2???45

Setting the Paper Size on the HP FAX-900 and FAX-950

Your HP Fax 900 is factory set for receiving documents using the standard paper size of the when ordered. In the U.S. A., it is set for receiving letter - 8 1/2 in. x 11 inch documents. Where the normally used, it is set for receiving A4 size documents.

If you want to configure to receive U.S. legal (8 1/2 in. x 14 in.) or change to receive letter (8 1/2 in. x mm x 297 mm) size documents, you will need to configure fax parameter 23 to the desired size

To configure the received document, presspaperthesizebuttons in the sequence shown and enter th information where requested.

Switching the Verification Stamp ON (HP FAX-950)

The verification stamp is a small??? thatmaprkints at the bottom of each successfully transmitte FAX-950 comes from the factory with the verification stamp switched OFF. The FAX-950 can be

After the document is sent, the fax machine automatically returns the stamp setting to i

To permanently switch the verificationchangestampfaxON,parameter 04 to Option 2 using the followin dure:

2???46 Installation and Configuration

To permanently switch the memory-stored verificationuse the followingstamp ON, procedure:

Installation and Configuration 2???47

Operation and Usage 3???1

3

Operation and Usage

Printing Received Documents at Automatic Reduction on the HP FAX-. 700. . and. . FAX-750 Printing Received Documents at Fixed Reduction on the HP FAX-700. and. . . . .FAX. . -750 Printing Received Documents at Automatic Reduction on the HP FAX-. 900. . and. . FAX-950 Printing Received Documents at Fixed Reduction on the HP FAX-900. and. . . . .FAX. . -950

3???2 Operation and Usage

Introduction

This chapter gives information on the operation and usage of the HP FAX-700, HP FAX-750, HP FAX-900, a FAX-950 facsimile machines. For additional information about the fax machines??? control pan ing documents as appropriate:

DHP FAX-700/750 User???s Guide

DHP FAX-900 User???s Guide

DHP FAX-950 User???s Guide

Turning the FAX machine ON and OFF

Turning the FAX-700 and FAX-750 ON and OFF

1.Plug the power cord into a grounded electrical outlet.

2.Turn ON ( I) the fax machine by pressing the forward half of the ON/OFF switch, located corner (viewed from the front) of the fax machine.

3.To turn OFF () the fax machine, press the rear half of the ON/OFF switch.

Turning the FAX-900 and FAX-950 ON and OFF

1.Plug the power cord into a grounded electrical outlet. Your fax machine is designed to power source for the country of destination when ordered.

2.Turn ON ( I) the fax machine by pressing the ON/OFF switch, located on the left rear corner The message display on the fax machine control panel will be lit when the fax mach

Whenever the fax machine is turnI), thedfrontON ( panel display will first indicate the fax machine id memory option. Then the display will instruct you to wait while it performs the built-in se tion of the self-test, the display will show a date and time. Instructions for entering or c provided in chapter 3. The first time you turn the fax machine ON, the fax machine display wi paper and ink. A ???beeping??? noise will also be heard. Refer to the paper and ink cartridge loadi 2.

3. To turn OFF () the fax machine press the ON/OFF switch again.

Fax Operating Modes

HP fax machines have five basic modes of operation:

DInstandbymode, the fax machine is idle. It is ready to transmit or receive documents.

DInreceivingmode, the fax machine is receiving a document from another station. It can transmit other documents.

Operation and Usage 3???3

DIntransmittingmode, the fax machine is transmitting a document to another station. It transmit other documents.

DInprintingmode, the fax machine is printing a report, list, or document.

DIn information mode, information codes are shown in the message window. The fax m an error condition, such as no paper in the paper IN tray. It can receive and transmit most error conditions. Chapter 5 of this guide gives details on how to respond to inf

A description of the control panel functions and keys begins on the next page of this guid

3???4 Operation and Usage

Control Panel Keys and Functions

HP FAX-700 and HP FAX-750 Control Panel Keys and Functions

Figure 3-1 shows the control panel buttons. The control panel, located on the ADF, contains controls. Refer to Table 3-1 for a detailed explanation of each control.

Navigate

Access move stored??? numbers cursor

Print??? reports

or??? enter??? a??? space

Figure 3+1.??? Control??? Panel??? (HP??? FAX+700??? and??? HP??? FAX+750)

Operation and Usage 3???5

Table 3-1. HP FAX-700 and HP FAX-750 User Interface Controls

3???6 Operation and Usage

Table 3-1. HP FAX-700 and HP FAX-750 User Interface Controls (Continued

Operation and Usage 3???7

HP FAX-900 Control Panel Keys and Functions

Figure 3-2 shows the control panel buttons. The control panel, located on the ADF cover, c interface controls. Refer to Table 3-2 for a detailed explanation of each control.

Dial/Space

Speed??? Dial

FAX900???26

Figure 3???2.??? Control??? Panel??? (HP??? FAX???900)

3???8 Operation and Usage

Table 3-2. HP FAX-900 User Interface Controls

Operation and Usage 3???9

Table 3-2. HP FAX-900 User Interface Controls (Continued)

3???10 Operation and Usage

HP FAX-950 Control Panel Keys and Functions

Figure 3-3 shows the control panel buttons. The control panel, located on the ADF cover, c interface controls. Refer to Table 3-3 for a detailed explanation of each control.

One%Touch??? Keypad

Dial/Space

Speed??? Dial

FAX950???26

Figure 3???3.??? Control??? Panel??? (HP??? FAX???950)

Operation and Usage 3???11

Table 3-3. HP FAX-950 User Interface Controls

3???12 Operation and Usage

Table 3-3. HP FAX-950 User Interface Controls (Continued)

Operation and Usage 3???13

Adjusting Volume

Adjusting Speaker, Monitor, and Button Volume on the HP FAX-700 and FAX-750

Loudness (volume) of the ring, monitor, and key (button) press beep can be adjusted throug

To adjust the speaker, monitor, and button loudness, press buttons in the sequence shown

* Volume Choices are 1.) Off, 2.) Soft, 3.) Medium, 4.) Loud

Adjusting Handset Ringer Volume on the HP FAX-750

First, adjust the speaker, monitor, and button volume for the fax machine itself using the the HP FAX-700. The proper procedure is described above. Then adjust the volume control on scribed below.

Loudness (volume) of the dial tone and busy signals for the handset can be adjusted using See Figure 3-4.

EK_39

Figure 3???4.??? Volume??? Control??? on??? the??? HP??? FAX???750

3???14 Operation and Usage

Adjusting Speaker Volume on the HP FAX-900 and FAX-950

Loudness (volume) of the dial tone, ringing and busy signals can be adjusted using the Clea ume??? buttons. You can increase the loudness of the speaker using the Clear/Volum+ button an of the speaker using the Set/Volume??? button.

To adjust the speaker loudness, press the buttons in the sequence shown in the following

Adjusting Button Volume on the HP FAX-900 and FAX-950

Loudness (volume) of the button presses can be adjusted by changing fax parameter 10. You ca button presses to Off, Soft or Loud. Press button 1, 2, or 3 on the numeric keypad to set the lo

To adjust the loudness of the button presses, press the buttons in the sequence shown in t

Operation and Usage 3???15

Adjusting Handset Ringer Volume on the HP FAX-950

Loudness (volume) of the handset ringing signals signals can be adjusted using the ringer cated on the side of the handset cradle near the back edge. Move the switch forward to red to increase the volume. See Figure 3-5.

FAX950???19

Figure 3???5.??? Handset??? Ringer??? Volume??? Control??? on??? the??? HP??? FAX???950

Sending a Document

FCC Fax Transmission requirements

The telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a compu device to send any message via telephone facsimile machine unless such message clearly top or bottom of each transmitted page or on the first page of transmission the followin

DDate and Time of transmission

DIdentification of either business, business entity or individual sending the message

DTelephone number of either the sending machine, business, business entity or individ

In order to program this information into your facsimile machine, you should refer to p 2-41.

Loading a Document into the HP FAX-700 and FAX-750

Before loading the document flip the document IN tray extender (Tray 3) up and back towar chine.

To load a document into the fax machine for transmission, fan the document pages and lo side facing down, into the automatic document feeder (ADF). The ADF will hold up to twenty twenty pages are to be sent, place additional pages on top of last page as the document pa chine. See step 1, Figure 3-6. Then adjust the document feed assembly to fit the width of the Figure 3-6.

3???16 Operation and Usage

EK_12

Figure 3"6.??? Loading??? a??? Document??? into??? the??? HP??? FAX"700

Slide the document OUT tray forward until it stops. The tray will catch the pages of the d machine after transmission.

Document??? OUT??? Tray

EK_7

Figure 3"7.??? ??? Sliding??? the??? Document??? OUT??? Tray??? Forward

Adjust the ADF document guides to center the document in the ADF. See step 2 of Figure 3-6.

After loading the document, use one of the dialing methods described in this chapter to dia the receiving station where the document is to be sent.

Loading a Document into the HP FAX-900 and FAX-950

To load a document into the fax machine forloadtransmission,your document printed sideintofacingthedown automatic document feeder. The automatic document feeder will hold up to twenty page paper weight is used). If more than twenty pages are to be sent, place additional pages on to ment pages are fed through the machine. Make sure the document is free of paper clips and

Load the document and adjust the top cover document guides to fit the document. The HP FAX- the next paragraph, but the location of the document guides and the document position do

The fax machine will display that the document is set and generate a short beep sound, indi properly set into the automatic document feed mechanism.

Operation and Usage 3???17

One-Touch Dialing on the HP FAX-700 and FAX-750

With one-touch dialing, you can set up a one-touch button to represent a telephone numbe can contain a maximum of 36 digits, including pauses and spaces, and a station name up to 15 c identify the receiving station. Use the 10-button, one-touch keypad to select the pre-progr

To use one-touch dialing, simply load a document onto the ADF and press the one-touch button t grammed with the destination fax number.

If you have not already programmed the one, or-wishtouchkeypadchange a programmed phone numb name, you will need to enter the phone number(s) and name(s) into the fax machine memor

Use the instructions for the FAX-700 and FAX-750 in chapter 2 under the heading, ???Setting the F Name on the HP FAX-700 and FAX-750???, to enter the name (15 characters maximum) you want associat desination fax number.

To program the one-touch, presskeypadthe buttons in the sequence shown and enter the necessa where requested for each button to be programmed. The one-touch numbers are Auto Dial

To search for unused one-touchYou cankeysaccess. and scroll through the one-touch directory (an numbers) by pressing the buttons in the sequence shown. If you want to program an unused number, press the right arrow key once you have reached the auto dial number that you w right arrow key returns you to the edit field. Perform the programmingType FaxprocedureNumber??? starti step above. If you are only scrolling, press the Stop button to return to the Date/Time disp pleted.

3???18 Operation and Usage

To print the one-touch dialing overlay and autoPressdialthedialbuttonsdirectoryin the. sequence shown one-touch directory prints each station name and phone number below its one-touch numb numbers in a rectangular form that can be cut out and placed over the one-touch keypad dial directory is a complete list of two-digit auto dial numbers and associated names. Wher ated with the auto dial number, the term (UNUSED) is placed to the right of the number.

One-Touch Dialing on the HP FAX-900

With one-touch dialing, you can set up a one-touch button to represent a telephone numbe can contain a maximum of 36 digits, including pauses and spaces, and a station name up to 15 c identify the receiving station. Pressing the Pause button causes a hyphen to appear in your phone number.

Use the 16-button, one-touch keypad to select the pre-programmed phone number(s).

One-touch Key ProgrammingIf you.have not already programmed the one-touch keypad, or wish grammed phone number, you will need to enter your phone number(s) and station name into as follows:

again until you have entered all the one-touch numbers desired

Entering your station name (15 charactersUse themaximum)one-touch. keypad to enter the two-digit code for each alphabetic character. Use the Dial/Space button for inserting spaces betwee

To correct an error, place the cursor over the error and enter the new data. To move the di and Resolution buttons.

Each alphabetic character code requires a two-button sequence. A description of the proc characters is provided in the section of chapter 2 titled, ???Character Code Entry on the HP F

Example: To enter the station name HPSDD, press the buttons in the sequence shown.

Operation and Usage 3???19

To use one-touch dialingIf you have. not already programmed the one-touch keys into your fax m so now using the procedure for programming the one-touch keypad given on the previous

To use one-touch dialing, do the following:

Load Document

To print the one-touch directoryPress the buttons.in the sequence shown. The one-touch directory tion name below its one-touch number and places the names and numbers in a rectangular placed over the one-touch keypad for quick reference.

To print out a listing of the one-touch and speedPress-dialthe nbumbersttons in. the sequence shown.

3???20 Operation and Usage

To search for unused one-touchYou cankeysaccess. and scroll through the one-touch directory buttons in the sequence shown. If you want to program an unused one-touch key, refer to touch Key Programming???, given earlier in this chapter. Press the Stop button to return to t scrolling is completed.

Scroll down

To clear (erase) a one-touchYounumbercan clear. (erase) a number from the current one-touch dire ing the buttons in the sequence shown. To reprogram an erased one-touch key, refer to the p Key Programming???, given earlier in this chapter.

Operation and Usage 3???21

To change a one-touch Ifnumberyou need. to change a one-touch number or station name, press t sequence shown.

Photo

One-Touch Dialing on the HP FAX-950

With one-touch dialing, you can set up a one-touch button to represent a telephone numbe can contain a maximum of 36 digits, including pauses and spaces, and a station name up to 15 c identify the receiving station. Pressing the Pause button causes a hyphen to appear in your phone number.

Use the 24-button, one-touch keypad to select the pre-programmed phone number(s).

One-Touch Key ProgrammingIf you. have not already programmed the one-touch keypad, or wish grammed phone number, you will need to enter your phone number(s) and station name into as follows:

3???22 Operation and Usage

Entering your station name (15 charactersUse themaximum)one-touch. keypad to enter the alphabeti ters. Use the Dial/Space button for inserting spaces between characters. The default for th pad is that the lower character of each key will be printed to the message window until characters. Once P4 is pressed, upper characters will be printed until P4 is pressed again or

To correct an error, place the cursor over the error and enter the new data. To move the di and Resolution buttons.

Example: To enter the station name HPSDD, press the buttons in the sequence shown.

Operation and Usage 3???23

To use one-touch dialingIf you have. not already programmed the one-touch keys into your fax m so now using the procedure for programming the one-touch keypad given on the previous

To use one-touch dialing, do the following:

Load Document

To print a one-touch directoryYou can print. the current one-touch directory by pressing the butt shown. The one-touch directory prints each station name below its one-touch number and bers in a rectangular form that can be cut out and placed over the one-touch keypad fo

To print a complete listing of one-touch and speed-dial. Younumberscan printand nacompletees listing o one-touch and speed-dial numbers and names by pressing the buttons in the sequence sho

To search for unused one-touchYou cankeysaccess. and scroll through the one-touch directory buttons in the sequence shown. If you want to program an unused one-touch key, refer to t ming procedure on the previous page. Press the Stop button to return to the Date/Time displ pleted.

3???24 Operation and Usage

To clear (erase) a one-touchYounumbercan clear. (erase) a number from the current one-touch dire ing the buttons in the sequence shown. To reprogram an erased one-touch key, refer to the p Key Programming???, given earlier in this chapter.

To change a one-touch Ifnumberyou need. to change a one-touch number or station name, press t sequence shown.

Auto Dialing on the HP FAX-700 and FAX-750

You can define up to 50 auto dial numbers (01 through 50) using the numeric keypad. Each aut contain a phone number with a maximum of 36 digits, including pauses and spaces. Each aut contain a station name of up to 15 characters. The first 10 auto-dial numbers may be called u buttons orAutothe Dialbutton and 2-digit auto dial number. The remaining 40 auto-dial numbers (1

called usingAutothe Dialbutton and 2-digit auto dial number.

Operation and Usage 3???25

To use auto dialing, press the buttons in the sequence shown and enter the necessary informat

If you have not already programmed the fax machine memoryandwithassociatedthe 2-digitphonecodesnum- bers and names, or wish to change a programmed phone number or name, you will need to e and name(s)into the fax machine memory.

Use the instructions for the FAX-700 and FAX-750 in chapter 2 under the heading, ???Setting the F Name on the HP FAX-700 and FAX-750???, to enter the name (15 characters maximum) you want associat desination fax number.

To program for auto, dialingpress the buttons in the sequence shown and enter the necessary in requested for each phone number to be programmed.

Speed Dialing on the HP FAX-900 and FAX-950

With speed-dialing, you can set up a 2-digit speed-dial code to represent a telephone number speed-dial numbers (01 through 34) using the numeric keypad on the HP FAX-900 and 72 speed-dial through 72) using the numeric keypad on the HP FAX-950. Each speed-dial number can contain a digits, including pauses and spaces, and a station name up to 15 characters in length to iden Pressing the Pause button causes a hyphen to appear in your display where entering the p

Use the Speed Dial button and 2-digit speed-dial code to select the pre-programmed phone

If you have not already programmed the speed dialing codes and associated phone number grammed phone number or code, you will need to enter the phone number(s) into the fax m

Use the instructions presented in chapter 2 under the heading, ???Character Code Entry on th your station name (15 characters maximum) on the FAX-900. Use the instructions presented in c heading, ???Character Entry on the HP FAX-950???, to enter your station name (15 characters m FAX-950.

3???26 Operation and Usage

To Program for Speed Dialing,Press the buttons in the sequence shown and enter the necessary in requested.

To program additional speed dial

Stop numbers now, repeat from (enter

??? 2-digit code) to here???

Repeat again until you have en- tered all the speed dial numbers desired

To Use Speed DialingTo use. speed dialing, do the following:

Load Document

To print a complete listing of one-touch and speed-dialprintnumbersa completeand names,listing of one-to and speed-dial numbers and names by pressing the buttons in the sequence shown next.

To search for unused speed dialaccesscodes,and scroll through the speed dial directory by pressi the sequence shown (in the FAX-950 the scroll down button is labeled Stamp). If you want to pro dial code, refer to the speed dial code programming procedure. Press the Stop button to ret after scrolling is completed.

Scroll down

Operation and Usage 3???27

To clear (erase) a speed dialclearnumb(er,ase) a number from the current speed dial directory buttons in the sequence shown (in the FAX-950 the scroll down button is labeled Stamp). To r speed dial number, refer to the speed dial programming procedure given earlier in this ch

To change a speed dial number,press the buttons in the sequence shown (in the FAX-950 the scroll do labeled Stamp).

Direct Dialing on the HP FAX-700 and FAX-750

To use direct dialing, press the buttons in the sequence shown and enter the necessary informat

Start/Copy

Dial the Phone Number??? Load Document ???

(face down)

3???28 Operation and Usage

Use the numeric keypad to dial the phone number. To correct an error in entering the numb move to the incorrect number and reenter it.

When a busy or unanswered line is sensed, your fax machine automatically redials the num times. The maximum number is established by setting (parameter) 17. The fax machine will red minute intervals and then once every 15 minutes until the maximum is reached. Settings (pa chapter 4 of this guide.

To start another sequence of automatic, press thedialingR dial/Pausebutton.

Direct Dialing on the HP FAX-900 and FAX-950

To use on-hook direct, pressdialingthe buttons in the sequence shown and enter the necessary in requested. (Load the document face down.)

Use the numeric keypad to enter the phone number. To correct an error inStopenteringandthe num

reenter the number.

When a busy or unanswered line is sensed, your fax machine automatically redials the nu three-minute intervals.

To start another sequence of automatic, press thedialingR dial/Pausebutton.

To use off-hook direct, pressdialingthe button in the sequence shown and enter the necessary in requested. (Load the document face down.)

Use the numeric keypad to enter the phone number. To correct an error inStopenteringandthe num

reenter the number.

When a busy or unanswered line is sensed, your fax machine automatically redials the nu three-minute intervals.

To start another sequence of automatic, press thedialingR dial/Pausebutton.

Operation and Usage 3???29

To use manual dialing,press the button in the sequence shown and enter the necessary informat (Load the document face down.)

Memory Transmission on the HP FAX-900 and FAX-950

The memory transmission capability in your HP FAX-900 allows you to store approximately 12 do the fax machine memory before transmitting. The HP FAX-950 allows the storage of approxim pages into the fax machine memory before transmitting.

The fax machine will automatically process the document, store the information into mem file number to the document. After the last sheet of the document is processed, the fax mac dialing the receiving station.

As each page of the document is stored, the percentage of memory used is shown in the lowe play. The file number is shown in the upper right corner.

An information code will be displayed if the transmission fails or no answer is detected af sequence. The document will then be erased from memory and an incomplete transmission m communication journal when printed.

If a memory overflow occurs, the display will prompt you to start sending the already s transmission.

To use memory transmission,press the buttons in the sequence shown and enter the necessary in requested.

Press the desired one-touch key (01 - 16) for the FAX-900

(01 ??? 24) for the FAX-950

Start

??? To send, press

Direct Transmission Reservation (Priority Transmission) on the HP FAX-950

If you need to send a priority or urgent document to another fax machine, you can use dire (priority transmission reservation).

3???30 Operation and Usage

This feature is useful to send a priority fax when you already have other documents store ity fax will be sent immediately after the current communication is completed.

When this feature is used, the message, Direct XMT Reserved, will appear in the display until t

This feature can not be used for multifile, deferred, or broadcast transmissions.

To use direct transmission res, prervationss the buttons in the sequence shown and enter the necessa where requested.

Press the desired one-touch key (01 ??? 24)

Start

??? To send, press

Stopping a Transmission on the HP FAX-700 and FAX-750

You can stop an outgoing transmission anytime during dialing or after the transmission h during a transmission, the already processed portion of your document may be sent to t midst of entering a phone number, simply pressing the Stop button will return the fax ma

To stop a transmission, either press the Stop button twice or press the buttons in the sequence s

Stopping a Transmission on the HP FAX-900 and FAX-950

You can stop an outgoing transmission anytime during dialing or after the transmission h during a transmission, the already processed portion of your document may be sent to th

To initiate a transmissionpresstop,the buttons in the sequence shown:

Stop

??? 1

You may now either remove the document or retry the transmission.

Operation and Usage 3???31

Transmission Print Quality on the HP FAX-700 and FAX-750

Transmission print quality relates to the condition of the original document and how it wi default settings for resolution, contrast, and photo quality will provide acceptable pri change the machine settings to improve the print quality of the transmitted copy using th Photograph buttons on the front panel. After sending, your fax machine reverts to the pr default values for the settings on a more permanent basis, you will need to change fax set (parameters) are presented in chapter 4 of this guide.

3???32 Operation and Usage

To Set Transmission Resolution on the HP FAX-700 anduseFAX-the750, buttons described below for temp ly setting transmission print quality for the current document being sent.

Lighten

Normal

Darken

Contrast If the original has light print quality, press the button until the ???Darken??? lamp is lit

Lighten

Normal

Darken

Contrast

Standard setting for most documents. Press the button until the ???Normal??? lamp is lit

Lighten

Normal

Darken

Contrast

If the original has dark print quality, press the button until the ???Lighten??? lamp is lit

Standard

Fine

Resolution

Normal setting for most documents. Press the button until the ???Standard??? lamp is lit

Standard

Fine

Resolution

For detailed documents, you may need high- er resolution. Press the button until the ???Fine??? lamp is lit

Transmission Print Quality on the HP FAX-900 and FAX-950

Transmission resolution (print quality) relates to the condition of the original document a You can temporarily change the machine settings to improve the print quality of the tran

Operation and Usage 3???33

your fax machine reverts to the previous settings. To set new default values for the settin parameters 01, 02 and 03. Fax parameters are presented in chapter 4 of this guide.

To Set Transmission Resolution on the HP FAX-900 anduseFAX-the950, buttons described below for temp ly setting transmission print quality for the current document being sent.

Receiving a Document

Receiving a Document on the HP FAX-700 or FAX-750

You may set your HP FAX-700 for one of several receiving modes depending on your needs and eq the FAX machine. Procedures for setting receiving modes are described in chapter 2 under t Incoming Calls on the HP FAX-700 and FAX-750.

Attended/Unattended Modes on the HP FAX-700 and FAX-750

Attended Modes

There are two attended modes of reception. They are Answer Manually (with or without Remo Fax/Phone. In the Answer Manually mode, your fax machine will not answer calls. Someone m

3???34 Operation and Usage

the fax machine and press the Start button or dial the reception code, normally 123, from an machine to receive fax calls. Incoming voice calls are treated as normal voice telephone mode, the fax machine answers calls as fax calls. The user can pick up the phone and disable Start button.

To set the Answer Manually reception mode from any otherpressreceptionthe buttonsmode,in the sequen shown.

Remote Reception (setting 9) is normally enabled and the reception code, 123, is entered at th want a remote phone to be able to initiate fax reception when your fax machine is set to Remote Reception.

To disable Remote Reception,press the buttons in the sequence shown.

If you have disabled Remote Reception and wish to enable it, or you wish to create a receptio may do so by following the next procedure.

To enable Remote Reception and/or enter a newpressceptionthe buttonscode, in the sequence shown an the information as indicated.

To set Auto Fax/Phone reception mode from any otherp essreceptionthe buttonsmode,in the sequence sho

Operation and Usage 3???35

Unattended Modes

The two unattended modes are Fax Only and Auto Fax/Ans Mach. In the Fax Only mode, the fax m incoming calls. In the Auto Fax/Ans Mach mode, the fax machine answers a fax call, but swit answering machine. When you choose the Auto Fax/Ans Mach mode, set the Ans Mach rings equa the answering machine waits before answering a call. Silent detect allows reception of fa Choose Yes if you may receive faxes from older machines.

To set the Fax Only receptionpressmode,the buttons in the sequence shown and enter the informat

To set the Auto Fax/Ans Mach receptionpressmodthe,buttons in the sequence shown and enter the in indicated.

Attended/Unattended Modes on the HP FAX-900 and FAX-950

Attended Modes

Telephone mode reception is one of the two attended modes of receiving. It requires user int voice call. In this mode, your fax machine will not automatically answer calls. You must a ally start the fax machine to receive fax calls. Incoming voice calls are treated as norma telephone mode reception is the ability to signal the fax machine, from the phone directly c the fax machine, to receive an incoming fax document.

When using either mode, make sure the Receive mode button is set to OFF (the lamp is not lit) an document in the automatic document feeder of your fax machine.

To configure for telephone mode, makreceptionsure the Receive mode button is set to OFF (the lamp is n you do not have any document in the automatic document feeder of your fax machine.

If you have not already set fax parameter 15 to option 1 (Tel), do so now. Press the buttons i

3???36 Operation and Usage

To use telephone mode reception,lift the receiver when the handset or telephone that is connected rings. If you hear a ???beep??? in the receiver or the caller states that a fax is going to be sent t and hang up the receiver.

To configure for remote telephone mode, set faxreceptionparameter 47 to option 2 as follows:

To use remote telephone mode, pickreceuptionhe receiver on the phone directly connected to th and press the * button on twicehe phtonesignal the fax machine. Hang up the telephone receiver.

Fax/Tel auto switch receptionis one of the attended modes of receiving, because it requires user i ceive a voice call. In this mode, your fax machine will automatically switch to fax or voi must pick up the receiver to monitor the voice communication.

To configure for Fax/Tel auto switch mode, makerecsureptionthe Receive mode button is set to OFF (the not lit) and you do not have any document in the automatic document feeder of your fa already set fax parameter 15 to option 2 (Fax/Tel), do so now. Press the buttons in the seque

To use Fax/Tel auto switch modeWhreception:a call comes in, your fax machine answers and if a fa received, your machine starts to automatically receive the fax. For a voice call, your fa signal through the speaker. To answer, lift the telephone receiver and press the Dial/Space before talking.

Operation and Usage 3???37

Table 3-4. Reception Modes on the HP FAX-900 and FAX-950

Unattended Modes

Fax mode receptionis one of the two unattended modes of receiving. In this mode, all incoming fax calls. For voice calls, the calling party will hear the fax signal from your machine, i fax to you. When a fax call is received, your fax machine answers and tries to detect the f detected, it sends a signal to the calling fax machine, indicating that it is ready to receive machine starts to automatically receive the fax.

To use fax mode reception, make sure the Receive mode button is set to ON (the lamp is lit) and you do document in the automatic document feeder of your fax machine.

Fax mode reception is the factory setting at shipment. If the parameter setting was chang mode reception, you need to set fax parameter 16 to option 1 (Fax). Press the buttons in the s

3???38 Operation and Usage

Telephone answering machine interface mode reception is one of the unattended modes of r as shared reception. To set your fax machine up for shared reception, refer to the parag ???Shared Reception Mode on the HP FAX-900 and FAX-950???.

Shared Reception Mode on the HP FAX-700 and FAX-750

The shared reception modes for the HP FAX-700 and FAX-750 are the Auto Fax/Phone mode and the Au Mach mode.

To set Auto Fax/Phone receptionpressmode,the buttons in the sequence shown.

Auto Fax/Ans Mach receptionis also known as shared reception mode. If you want to receive both calls and fax calls on the same line, or have your fax take fax calls and the answering ma need to set the fax machine for Auto Fax/Ans Mach mode. The answering machine will accept, calls. If a fax call is received, your fax machine receives the fax message.

In this mode, the answering machine will answer all calls. While your outgoing message r machine is playing, the fax machine is monitoring the line for a fax tone signal. If a fax to chine automatically takes over the call to receive the fax. If a fax tone is not detected, t and records the incoming message.

To set the Auto Fax/Ans Mach receptionpressmodthe,buttons in the sequence shown and enter the in indicated.

The remote reception feature of your HP FAX-700/750 allows you to still receive a fax call if y telephone, attached to the answering machine, before the answering machine starts its o receive the fax calls, you must have enabled Remote Reception (setting 9) by setting it to ???Y??? a tion code. Then you can accept the fax by dialing the reception code on the phone you???ve p

Operation and Usage 3???39

To enable Remote Reception and/or enter a newpressceptionthe buttonscode, in the sequence shown an the information as indicated.

Most answering machines can be used with your fax machine. However, the following answ cannot be used when the answering machine is connected to your fax machine:

DDo not use the remote turn-on feature of an answering machine

DDo not use the outgoing-message only feature of an answering machine

DYour answering machine must be set to answer in less than eight rings

Shared Reception Mode on the HP FAX-900 and FAX-950

Telephone answering machine interface ismodealsoreceptionknown as shared reception mode. If you receive both voice telephone calls and fax calls on the same line, or have your fax take machine take voice calls, you will need to set the fax machine for telephone answering m mode. The answering machine will accept, play and record voice calls. If a fax call is recei passes the answering machine to receive the fax message.

In this mode, the answering machine will answer all calls. While your outgoing message r machine is playing, the fax machine is monitoring the line for a fax tone signal. If a fax to chine automatically takes over the call to receive the fax. If a fax tone is not detected, t and records the incoming message.

The remote reception feature of your HP FAX-950 allows you to still receive a fax call if you phone, attached to the answering machine, before the answering machine starts its outgo ceive the fax calls, you must first set fax parameter 47 to option 2 (valid). Refer to the inform chapter 4.

To use telephone answering machine (TAM I/F) mode, makereceptionsure the Receive mode button is set t (the lamp is lit) and you do not have any document in the automatic document feeder of y

If you have not already set fax parameter 16 to option 2 (TAM I/F), do so now. Press the buttons in

3???40 Operation and Usage

Reception Print Quality on the HP FAX-700 and FAX-750

The HP FAX-700 or FAX-750 is factory set to print at standard resolution and with Photo Quality se want better resolution, set the resolution to Fine. If want to print faster and use less ink, l and set Photo Quality to Economy.

To set the resolution, pressto Finethe buttons in the sequence shown.

To set Photo Quality to Economy, press the buttons in the sequence shown.

Reception Print Quality on the HP FAX-900 and FAX-950

Your fax machine is factory set to print in Quality mode. If you want to print fast using l configure the fax machine for fast resolution.

To configure for fast resolu, press theionbuttons in the sequence shown.

Operation and Usage 3???41

To reconfigure for quality, presolutions the buttons in the sequence shown.

Substitute Memory Reception on the HP FAX-700 and FAX-750

The HP FAX-700 and FAX-750 have the ability to store an incoming document if a paper jam or an out condition occurs during the reception. An information code will appear in the fax machi condition requiring correction. Stored documents are automatically printed when the co ment is partially printed when the condition occurs, the remainder of the document will

If a power failure condition occurs, the fax machine will not be able to store the incomi When power is restored, a power failure report will automatically be printed. Notify the se ment must be resent to you.

Setting number 10, Receive to Memory, is normally set to option 2 at the factory, and substit will automatically take place. However, if setting 10 has been set to option 1, Never, then it m Print on Error, for substitue memory reception to take place.

To use substitute memory reception mode if setting 10 has, pressb en theset buttonsoptionin1the sequen shown.

Substitute Memory Reception on the HP FAX-900 and FAX-950

The HP FAX-900 and FAX-950 have the ability to store an incoming document if a paper jam or an out condition occurs during the reception. An information code will appear in the fax machi condition requiring correction. Stored documents are automatically printed when the co ment is partially printed when the condition occurs, the remainder of the document will

If a power failure condition occurs, the fax machine will not be able to store the incomi When power is restored, a power failure report will automatically be printed. Notify the se ment must be resent to you.

When fax parameter 22 is set to option 2 (valid), the substitute memory reception mode is enab (invalid), the mode is disabled.

To use substitute memory reception, press modethe buttons in the sequence shown.

3???42 Operation and Usage

Size Reduction

The fax machines described in this guide can use A4, U.S. letter, and U.S. legal paper sizes for inc a fax station sends you a document that cannot be printed on a single page, the fax machin document into two pages. The print reduction feature avoids dividing documents.

Print reduction is the ability to reduce received images to a size that will fit on the paper machine. For example, if you have letter-size paper loaded in the paper IN or paper supply t station sends you legal-size document, your fax machine reduces the incoming image to f

The HP fax machines described in this guide provide either fixed or automatic reduction. Tab duction ratios required on the HP FAX-700 and FAX-750 depending on the size of the transmitted d size of the paper in the paper supply. Table 3-6 describes the reduction ratios required on FAX-950 depending on the size of the transmitted document and the size of the paper in the pa

Table 3-5. Reduction Ratios for the HP FAX-700 and FAX-750

Printing Received Documents at Automatic Reduction on the HP FAX-700 and FAX-750

Your fax machine is set at the factory for automatic reduction. In automatic reduction, p print area. Reduction ratios of incoming documents are calculated and the received do Based upon page length, the fax machine selects the reduction ratio needed to print the en received image has to be reduced by more than 70%, the image will be split onto two pages w

Setting 14, Paper Size, should be set to the paper size being used the paper supply tray. Refer to for fax parameter settings.

Operation and Usage 3???43

To set the fax machine for automaticpressreduction,the buttons in the sequence shown and follow the in the two succeeding paragraphs. Automatic reduction only works on faxed documents.

After the last button press above, the message window should appear as follows:

Recv Fax Reduction

A utomatic*/Fixed

A blinking cursor should be below the letter ???A??? in the word Automatic. If the blinking cursor the word Fixed, press the left arrow button. When the blinking cursor is at the letter ???A??? in the Enter button and the Stop button to store the choice of automatic reduction and retu by state.

Printing Received Documents at Fixed Reduction on the HP FAX-700 and FAX-750

Printing is scaled by the percent you establish when the fax machine is set for fixed reducti set at the factory for automatic reduction, you must change setting 15 as shown below t reduction.

Setting 14, Paper Size, should be set to the paper size being used the paper supply tray. Refer to for fax parameter settings.

To set the fax machine for fixedpressreduction,the buttons in the sequence. shown

3???44 Operation and Usage

Printing Received Documents at Automatic Reduction on the HP FAX-900 and FAX-950

Printing is scaled to fit in the print area. Reduction ratios of incoming documents are calcu ment stored in memory. Based upon page length, the fax machine selects the reduction rati image on a page. If the received image has to be reduced by more than 70%, the image will be spl no reduction.

Fax parameter 23 (Rec. Paper Size) should be set to the paper size [letter (2), legal (3), A4 (1)] being u supply trayTo set. fax parameter 24 for automaticpressreduction,the buttons in the sequence shown.

Printing Received Documents at Fixed Reduction on the HP FAX-900 and FAX-950

Oversize documents sent to your fax machine cannot normally be printed on a single pag would be split onto separate pages. Your HP FAX-900 or FAX-950 has capabilities to compensate for

Two print-reduction modes are available in your fax machine. These print reduction mode duce received images to fit on the paper loaded in your fax machine. Fax parameters 24 and 25 tion of received and copied documents.

Fax parameter 24 (print reduction) provides for fixed (option 1) or automatic (option 2) print

Fax parameter 25 (reduction ratio) determines the fixed reduction ratio for printing. If fax p fixed reduction (option 1), it specifies the percentage of the original size to which the recei printed.

Unless fax parameter 25 is changed, incoming documents are automatically reduced to the allow for header information printed at the top of the document.

To set for fixed reductionpresssettheing,buttons in the sequence shown.

To enter new values for the fixed reductionpress thesetbuttonsing, in the sequence shown. Use the num pad to enter the desired percentage.

Operation and Usage 3???45

Copying a Document

Copying a Document on the HP FAX-700 and FAX-750

To copy a document, press the buttons in the sequence shown and enter the necessary informat Use the numeric keypad to enter the number of copies to be printed.

Copying a Document on the HP FAX-900 and FAX-950

The HP FAX-900 can produce copies of documents. You can make a test copy of your document pr Your fax machine automatically selects Fine Resolution when making a copy. This will al document will probably look like at the receiving station.

The reduction ratio of the copy is dependent upon the setting you have for fax parameter 2 ratio, set fax parameter 32 (copy reduction) to option 1 (invalid). Fax parameters are presen

To copy a document, load the document (face down) into the automatic document feeder and pr enter the number of copies (1 ??? 99) to make, and press the Start button.

The message, ???NO. OF COPIES= ??? will appear on the LCD. Enter the number of copies you want and pr button. The HP fax machine will then store the document in memory and print the number

3???46 Operation and Usage

Copying Documents at Fixed Reduction on the HP FAX-700 and FAX-750

Printing is scaled by the percent you establish when the fax machine is set for fixed redu

To set the fax machine for fixed reductionpressforthe copies,buttons in the sequence. shown

Note:

A4 to Letter 89%

Letter to Letter 94%

Legal to Letter = 74%

Copying Documents at Automatic Reduction on the HP FAX-900 and FAX-950

To copy documents using automatic reduction perform the following procedure:

1. Set fax parameter 32 (copy reduction) to Valid) by pressing the following buttons:

2. Set fax parameter 24 (Print reduction) to Auto) by pressing the following buttons:

Operation and Usage 3???47

3. Set fax parameter 23 (Rec. paper size) to the size paper in your paper tray (1:A4 2:Letter 3:Leg

4.Press the buttons in the sequence shown and enter the necessary information where duction only works on documents stored in the fax machine memory, single copies n reduction ratio. Copies are scaled to fit in the print area.

Copying Documents at Fixed Reduction on the HP FAX-900 and FAX-950

To copy documents at fixed rperformduction,the following procedure:

1. Set fax parameter 32 (copy reduction) to Valid) by pressing the following buttons:

2. Set fax parameter 24 (Print reduction) to Fixed) by pressing the following buttons:

3???48 Operation and Usage

3.Get to fax parameter 25 (reduction ratio) and enter the percent reduction desired (70% to buttons and entering data as follows:

desired.

Sto

p

4.Load the document (face down) into the automatic document feeder and press the Copy sage, ???NO. OF COPIES= ??? will appear on the LCD. Enter the number of copies you want and pres button. The fax machine will then store the document in memory and print the numbe

5.When the copying session is complete, set parameter 32 (copy reduction) back to invalid appropriate.

Print Quality on the HP FAX-700 and FAX-750

Print quality relates to the condition of the original document and how it will be receive for resolution, contrast, and photo quality will provide acceptable print quality. You ca chine settings to improve the print quality of the received copy using the Contrast, Resolut on the front panel. After sending, your fax machine reverts to the previous settings. To set settings on a more permanent basis, you will need to change fax settings 3, 4, and 5. Fax se presented in chapter 4 of this guide.

To Set Resolution,use the buttons described below for temporarily setting print quality for ceived.

Operation and Usage 3???49

Lighten

Normal

Darken

Contrast If the original has light print quality, press the button until the ???Darken??? lamp is lit

Lighten

Normal

Darken

Contrast

Standard setting for most documents. Press the button until the ???Normal??? lamp is lit

Lighten

Normal

Darken

Contrast

If the original has dark print quality, press the button until the ???Lighten??? lamp is lit

Standard

Fine

Resolution

Normal setting for most documents. Press the button until the ???Standard??? lamp is lit

Standard

Fine

Resolution

For detailed documents, you may need higher resolution. Press the button until the ???Fine??? lamp is lit

Print Quality on the HP FAX-900 and FAX-950

Print quality relates to the condition of the original document and how it will be copied. the machine print quality settings to improve the copy of the document being copied. After c reverts to the previous settings. To set new default values for the settings, you will need and 02. Fax parameters are presented in chapter 4 of this guide.

Use the buttons described below for temporarily setting copy print quality.

3???50 Operation and Usage

Contrast

< button as described below for temporarily setting copy print quality.

Normal:Standard setting.

Lighten:If the original has dark print quality, press the button until the LED (lig labeled Lighten just to the left of the Contrast button is lit.

Darken:If the original has light print quality, press the button until the LED (lig labeled Darken just to the left of the Contrast button is lit.

Printing Reports

Printing Reports on the HP FAX-700 and FAX-750

The HP FAX-700 and HP FAX-750 can generate a number of reports. The following illustration is a qui printing the reports.

To print a report, press the buttons in the sequence shown and enter the necessary informati

A Power Failure Reportautomatically prints when power is restored after a power failure.

Operation and Usage 3???51

Printing Reports on the HP FAX-900 and FAX-950

Your HP FAX-900 and FAX-950 have the ability to print reports and journals providing information machine transactions.

To print a report or ,journalpress the buttons in the sequence shown and enter the necessary in requested. You can access and scroll through the print out directory by pressing the butto keypad to enter the number for the item to be printed.

Enter selection using number

??????

of report or journal to be printed

Prints 32-transaction journal containing information

1on last 32 transaction processed by the fax machine. This journal is automatically printed after every 32 transactions, but can be printed manually

A Power Failure Reportautomatically prints when power is restored after a power failure.

To print a Communication Journal report (report of your, youlastmustransset faction)x parameter 12 to either option 2 (always) or option 3 (incomplete (inc.) only). This journal can be used to verif polling sequence was successful or incomplete. Fax parameters are presented in chapter

Maintenance

Print Cartridges

The fax machine will store documents in memory if it runs out of ink during reception. If fa TUTE RCV) on the HP FAX-900/950 or setting 10 (Receive To Memory) on the HP FAX-700/750 is set to option 2,

the fax machine will answer calls and store incoming documents in memory even if out of i after the print cartridge is replaced.

3???52 Operation and Usage

When the HP FAX-900 or FAX-950 fax machine runs out oftheink,message window displays information 015 as follows:

OUT OF INK

INFO. CODE=015

When the HP FAX-700 or FAX-750 fax machine runs out oftheink,message window displays the followin sage:

Replace the ink cartridge

Removing the Print Cartridge

To replace the print cartridge,perform the following procedure:

Note The HP FAX-700 and FAX-750 should be switched ONI) (before performing this procedur

1. Lift open the back (top) cover of the fax machine. See Figure 3-8 and Figure 3-9.

EK_9

Figure 3"8.??? Lifting??? Open??? the??? Back??? Cover??? of??? the??? HP??? FAX"700??? and??? FAX"750

Operation and Usage 3???53

3. Lift the cartridge out of the cradle by the green arrow on the top of the cartridge a

EK-29

Figure 3???11.??? Lifting??? the??? Cartridge??? from??? the??? Cradle

Installing the Print Cartridge

To install a print cartridge,perform the following procedure:

1.Open the print cartridge container. Grasp the print cartridge by the green arrow and r er.

2. Carefully remove the blue transparent tape from the print cartridge nozzles. See Fi

Blue Transparent Tape

Carton

Print Cartridge

EK-27

Figure 3???12.??? Removing??? the??? Print??? Cartridge??? from??? the??? Carton

Operation and Usage 3???55

3.Hold the print cartridge by the green arrow on the cartridge top, and set the cartridg arrow pointing to the green dot on the top of the cradle. See Figure 3-13.

EK-18

Figure 3???13.??? Setting??? the??? Cartridge??? in??? the??? Cradle

4.Place your thumb on the cartridge top and your forefinger on the cradle, and squeeze together, snapping the cartridge into place. See Figure 3-14.

EK-19

Figure 3???14.??? Snapping??? the??? Cartridge??? into??? Place

Exterior Maintenance

The fax machine should be installed indoors in a vibration-free environment. Avoid exposu dust, or humidity.

Dust the fax machine regularly. Use a soft cloth moistened with water to remove dust, sm exterior of the fax machine. A smallmildamountsoap willofhelp to remove greaseDo notuseoroilstrong. or abra- sive cleaners, spray cleaners, or solvents, and avoid excess moisture.

3???56 Operation and Usage

Interior Maintenance

To maintain consistent print quality, replace the print cartridge at least every three mont cartridge, you should clean any excess ink from the service station cap and wiper. If you s copies or on documents sent by your fax machine, you should clean the scanning plate a

You should replace your paper separator when the fax machine has trouble picking up sing described on the following pages to perform these functions.

Replacing the Paper SeparatorReferPadto.the procedures in chapter 2 to replace the paper separ

Cleaning the Scanning Plate and Scanning Glass on the HP FAX-700 and FAX-750. To clean the scanning plate and scanningperformglass,the following procedure:

1. Turn off the fax machineOpen the. ADF. See Figure 3-15.

750-10

Figure 3???15.??? Opening??? the??? ADF??? Door??? on??? the??? HP??? FAX???700??? and??? FAX???750

Operation and Usage 3???57

2.Locate the scanning glass. Using a soft, clean cloth moistened with water, wipe any pa ning glass. See Figure 3-16.The ADF is opened much more in Figure 3-16 than the user will be in order to illustrate the scanning glass and strips.

Scanning Glass

Scanning

Strips

TOP VIEW

750-5

Figure 3!16.??? Wiping??? the??? Scanning??? Glass??? and??? Strips??? on??? the??? HP??? FAX!700??? and??? FAX!750

3.Locate the scanning strips. Using a soft, clean cloth moistened with water, wipe any pa ning strips. See Figure 3-16.

Cleaning the Scanning Plate and Scanning Glass on the HP FAX-900 and FAX-950.

To clean the scanning plate and scanningperformglass,the following procedure:

1. Turn off the fax machineGrasping. the front corners of the ADF, raise it to its limits (about 3 i

2.Locate the scanning glass and scanning plate. The scanning glass is located on the au mechanism. The scanning plate is a white reflective strip located on the underside of feed cover. Using a soft, clean cloth moistened with water, wipe any paper dust from Figure 3-17.

3???58 Operation and Usage

3???

FAX950-31

Figure 3#17.??? Cleaning??? the??? Scanning??? Plate??? and??? Scanning??? Glass??? on??? the??? HP??? FAX#900??? and??? FAX#950

Cleaning the service station cap, wiper, and metal Paper Guide/Roller Assembly on the FAX-750.

To clean the cap andperfowiper,m the following procedure:

1.Turn off the fax mandchinelift open the back (top) cover of the fax machine. See Figure 3-8.

2.Remove any excess ink from the service station cap and wiper with a cotton swab. See

Service Station Cap

Service

Station

Wiper

750-20

Figure 3#18.??? Cleaning??? the??? Service??? Station??? Cap??? and??? Wiper??? on??? the??? HP??? FAX#700??? and??? FAX#750

3. Visually inspect the area around the service station and remove any excess ink that

Operation and Usage 3???59

To clean the metal Paper Guide/RollerperformAssembly,the following procedure:

See Figure 3-19 for a drawing of the Paper Guide/Roller Assembly.

1. Press the following buttons on the front panel.

The front panel will read: ???Cartridge Recovery In Progress???.

2.Once you hear or see a page start printing, open up the top cover (document feeder ass begin printing after about 30 seconds. You can see a page being printed by looking into

3.After the pen has moved to the center of the fax machine, and the beeping sound has disc over to the left side of the machine (viewed from the front).

4.You will see a piece of paper partially printed. Pull this paper until in sticks out about edge of the metal Paper Guide/Roller Assembly.

5.Turn off and unplug the fax machine. When you do this you will lose all deferred tra

6.With a moist Q-tip, wipe the ink that has accumulated on the metal Paper Guide/Roller As not to touch the ink with skin or clothing, since the ink will stain skin and clothing. the Q-tip. Do not put water directly on the machine. Use as many moist Q-tips as are nec ink.

7.Using a dry Q-tip, remove any remaining moisture on the Paper Guide/ Roller Assembly.

8.Lower the top cover, plug in the fax machine, and turn it on. The fax machine will eject the output tray. Discard this piece of paper.

Paper Guide/Roller

Assembly

Figure 3???19.??? Cleaning??? the??? Paper??? Guide/Roller??? Assembly

3???60 Operation and Usage

Cleaning the Drain Pan on the HP FAX-900 and FAXAny-950 .time you need to move your fax machine, cle drain pan of excess ink to prevent spillage.

To clean the drainperformpan, the following procedure:

1.Turn off the fax machine. Lift open the back (top) cover.

2.Slide the print cartridge cradle to the left.

3.Inspect the drain pan for excess ink. If necessary, remove the excess ink with a cotton

FAX200???26

Figure 3???20.??? Removing??? Ink??? from??? the??? Drain??? Pan

4. Slide the print cartridge cradle to the right. Close the back (top) cover and turn on

Replacing the Verification Stamp from the HP FAX-950.

Note The HP FAX-700 and FAX-750 do not have a verification stamp.

To replace the verification stamp on thep rformHP FAX-950,the following procedure:

1.Turn off the fax machineGrasping. the front corners of the ADF, raise it to its limits (about 3 i

2.Remove the paper drawer from the fax machine.

3.Reaching underneath the platform that the ADF rested on, push the verification stam forefinger. Remove the verification stamp holder with your free hand. See Figure 3-21.

4.Remove the verification stamp head from the verification stamp holder.

5.Install a new verification stamp head in the holder.

6.Install the verification stamp holder, close the ADF, and install the paperI) thedrfaxwer. The machine.

Operation and Usage 3???61

FAX950-29

Figure 3'21.??? Removing??? the??? Verification??? Stamp??? from??? the??? HP??? FAX'950

Replacement Items

During routine maintenance of your fax machine, you will occasionally replace the foll

DPrint Cartridge

DPaper Separator

DDirectory Cover

DVerification Stamp

Refer to Table 3-7 for the part numbers for these frequently-replaced items.

Table 3-7. Part Numbers of Frequently-replaced Items

3???62 Operation and Usage

Optimization 4???1

4

OPTIMIZATION

4???2 Optimization

Introduction

This chapter contains helpful information about using the HP FAX-700, FAX-750, FAX-900, and FAX-950. To covered are:

DAdvanced Configurations

DUsing Program Keys

DSending to Multiple Stations (Broadcasting)

DCustomizing Internal Operating Parameters

DFaxing Tips

Programming the Program Keys on the HP FAX-950

The HP FAX-950 has four program keys, P1???P4, located on the bottom row of the one-touch keypad also be used to set the fax machine for deferred transmission, polling, deferred polling a

Each function can be programmed to any or all four of the program keys. Once set, these fun pressing the appropriate program key.

If you have not already programmed the fax machine program keys, or wish to change a p need to enter the appropriate information for each key.

The procedures for programming the four functions are similar. Deferred transmission an to load the document onto the automatic document feeder before programming the f functions require you to remove any documents from the automatic document feeder be

Use the numeric keypad to enter the time using the 4-digit, 24-hour (0000-2400) clock format. (Exam 17:30.)

Enter the station numbers using one or more of the dialing methods. Speed dialing require code(s). One-touch dialing requires pressing a one-touch number for each station. If you h speed-dial or one-touch numbers on your fax machine, refer to the information on o programming in chapter 3.

While entering station numbers, if you wish to scroll through and review the entered stat and Stamp buttons.

To correct an error, use the Clear button to delete the station number, then enter the co

Enter the program name (up to 15 characters) using the character code entry information in the information for the FAX-950 is on page 2-33.

Optimization 4???3

To move the cursor in the display, use the Contrast and Resolution buttons.

To correct an error, place the cursor over the error and enter the new data. You can eras cursor on the first (left-most) character and pressing the Clear button.

To program the program, determinekeys which function you want associated with each program the buttons in the sequence shown and enter the necessary information where requeste programmed.

Press the desired one-touch key (01 ??? 24)

4???4 Optimization

Programmed Deferred Transmission on the HP FAX-950

To use programmed deferred transmission, perform the following:

Programmed Group Dialing on the HP FAX-950

To use programmed group, performdialing the following:

Programmed Polling on the HP FAX-950

To use programmed group, performpollingthe following:

Document, ??? P1 - P4 if present

Programmed Deferred Polling on the HP FAX-950

To use programmed group deferr, pedrformpollingthe following:

Erasing a Program Key Memory on the HP FAX-950

To clear (erase) program, presskeysthe buttons in the sequence shown.

Deferred Transmission, Polling, and Password Transmission

Deferred (Scheduled) Transmission on the HP FAX-700 and FAX-750

The HP FAX-700 or FAX-750 has deferred transmission capabilities that allow the user to delay s documents (12 from memory and one from the ADF) can be sent to one or more stations at a pres

Optimization 4???5

24-hour period. Of course, the number of messages that can be scheduled actually depends on the messages, since fax machine memory is limited. The ability to schedule the transmissio to take advantage of lower phone rates, adjust to different time zones, and send document

On the HP FAX-700 and FAX-750, use the numeric keypad to enter the time using a 4-digit, 24-hour clo (Example: 11:30 = 11:30 am; 23:30 = 11:30 pm.)

To correct an error, press the use a horizontal arrow button to move to the error position

To use deferred transmission on the HP FAX-700 or FAX-750 for a singlepressmessage,the buttons in the sequence shown and enter the necessary information where requested.

To send another schedulpressd fax,the buttons in the sequence shown and enter the necessary in requested.

Repeat the above procedure to schedule more faxes to be sent.

4???6 Optimization

To review or cancel your scheduledpress buttonfaxes, in the sequence shown:

The following message appears (No. 1 and No. 2 represent any phone number):

???ENTER selects fax

01:(Time) No. 1; No. 2; etc.

Pressing the enter button causes the following message to appear:

Cancel fax? Yes/No

01:(Time) No. 1; No. 2; etc.

Selecting Yes with the left arrow key and pressing the Enter button will cancel schedul Pressing the Enter button again will display the scheduled time to send message number

Pressing the enter button again will cause the following message to appear (Number 1 is the list):

Delete 1st nbr? Y/N

Number 1

Pressing the left arrow button and the enter button will cancel phone number 01. Pressing Enter without pressing an arrow button will cause the following message to ap

Enter time to send

24 HrClk [12:00] 00:00

The blinking cursor at the first digit of the number, 00:00, indicates that a new time to send

Optimization 4???7

As the Enter button is pressed repeatedly, each succeeding phone number is presented for po the last scheduled phone number is presented and the Enter button is pressed, additional n if the enter button is pressed the following message appears:

Continue reviewing

fax schedule? Yes/No

Using the left arrow button to select Yes and pressing the enter button continues the rev

Pressing the enter button and the Stop button places the fax machine in the standby mod

Deferred Transmission on the HP FAX-900 and FAX-950

Your HP FAX-900 or FAX-950 allows you to delay sending to a preset time within the next 24-hour separate deferred communications (up to 12 pages combined total for the FAX-900 and up to 28 pa for the FAX-950) stored in memory having different start times can be set. This allows you to t phone rates, adjust to different time zones, and send documents after normal working hou document can be sent to any or all 16 one-touch, and 34 speed-dial numbers. On the HP FAX-950, eac be sent to any or all 24 one-touch, 4 program and 72 speed-dial numbers. Direct dialing on the H to 3 numbers total. Direct dialing on the HP FAX-950 is limited to 12 numbers total.

When using deferred transmission, the fax machine will automatically process the docum into memory, assign a file number, show the percentage of memory used in the display, and c and stations entered.

Use the numeric keypad to enter the time using a 4-digit, 24-hour clock format. (Example: 11:30 = 1 11:30 pm.)

To correct an error, press the Clear button and reenter the correct numbers.

To change or cancel the deferred transmission settings, refer to the file editing proced chapter. If the document is too large for the memory available, turn the memory key OFF

To use deferred transmission on the, pressHP FAX-the900 buttons in the sequence shown on the next enter the necessary information where requested.

4???8 Optimization

(ON)

To use deferred transmission on the, pressHP FAX-the950 buttons in the sequence shown and enter th information where requested. Information on programming speed-dial or one-touch numb this guide.

(ON)

Optimization 4???9

Polling on the HP FAX-700 and FAX-750

Polling is the ability to call other stations to retrieve documents. This function works on polling capability.

The HP FAX-700 and HP FAX-750 can both poll and be polled. However, no confidential communic possible on the HP FAX-700 and FAX-750.

The other station(s) must know in advance that you will be calling and have the documen document feeder(s) or stored in memory. The same is valid if you are the station to be poll

Polling on the HP FAX-900 and FAX-950

Polling is the ability to call other stations to retrieve documents. This function works on polling capability. In addition, polling passwords may be required and set for security of

The HP FAX-900 can poll other stations but cannot be polled. Among the fax machines describe FAX-700, FAX-750 and FAX-950 can be polled.

The HP FAX-900 can poll up to 53 stations. Your HP FAX-950 can poll up to 112 stations. The other statio know in advance that you will be calling and have the document(s) set in their automatic d in memory. The same is valid if you are the station to be polled.

Polling Password on the HP FAX-900 and FAX-950

Use of a password provides security for the document being polled. If the polling passw password of the polled station, the polling request will automatically be refused. If the password set, it will be polled whenever requested.

Passwords may be used for both sending and receiving polled documents.

Setting the password in fax parameter 26 will allow the password to appear in the fax mac

The password can be changed temporarily by overwriting it with a new one for the current After the current polling transaction is completed, the password set in fax parameter 26 r

Use the numeric keypad to enter the password numbers.

4???10 Optimization

To set a polling password, press the buttons in the sequence shown and enter the necessary in requested.

To Poll Documents from other Stations on the HP FAX-700 and FAX-750

To poll documents from other stations on the FAX, -press700 andtheFAXbuttons-750 in the sequence show enter the necessary information where requested.

To correct an error when dialing the number, press the use a horizontal arrow button to enter the correct number.

To Poll Documents from other Stations on the HP FAX-900

Make sure the other station(s) know in advance that you will be calling. The other station(s) set in their automatic document feeder(s) or stored in memory.

Set the polling password, if applicable. Refer to the polling password procedure on the pr

While entering station numbers, if you wish to scroll through and review the entered stat down arrow keys.

To poll documents from other stations, onpressthetheFAXbuttons-900 in the sequence shown and e necessary information where requested.

Start For more stations, repeat

??? dialing method using ??? next station number

Optimization 4???11

To Poll Documents from other Stations on the HP FAX-950

Make sure the other station(s) know in advance that you will be calling. The other station(s) set in their automatic document feeder(s) or stored in memory.

Set the polling password, if applicable. Refer to the polling password procedure at the to

While entering station numbers, if you wish to scroll through and review the entered stat and Stamp buttons.

To correct an error, use the Clear button to delete the station number, then enter the co

To poll documents from other stations, onpressthetheFAXbuttons-950 in the sequence shown and e necessary information where requested.

Start For more stations, repeat

??? dialing method using ??? next station number

Deferred (Time-Delayed) Polling on the HP FAX-900

Your HP FAX-900 has deferred polling capabilities that allow you to delay polling. You can pol or more stations at a preset time within the next 24-hour period. This allows you to take a rates, adjust to different time zones, and poll documents after normal working hours.

Use the numeric keypad to enter the time using a 4-digit, 24-hour clock format. (Example: 09:30 = 10:00 pm.)

To correct an error, press the Clear button and reenter the correct numbers.

4???12 Optimization

To use deferred polling on the, pressFAX-900the buttons in the sequence shown and enter th information where requested.

Press the desired one-touch key (01 ??? 16)

Start For more stations, repeat

??? dialing method using ??? next station number

Deferred (Time-Delayed) Polling on the HP FAX-950

Your HP FAX-950 has deferred polling capabilities that allow you to delay polling. You can pol or more stations at a preset time within the next 24-hour period. This allows you to take a rates, adjust to different time zones, and poll documents after normal working hours.

Use the numeric keypad to enter the time using a 4-digit, 24-hour clock format. (Example: 09:30 = 10:00 pm.)

To correct an error, press the Clear button and reenter the correct numbers.

Optimization 4???13

To use deferred polling on the, pressFAX-950the buttons in the sequence shown and enter th information where requested.

Press the desired one-touch key (01 ??? 24)

Start For more stations, repeat

??? dialing method using ??? next station number

To Be Polled by Other Stations on the HP FAX-700 and FAX-750

To be polled by other stations on the FAX-700 and FAX-750, press the buttons, enter information, indicated:

If you chose One Time Only and to be polled from memory, or, if you chose Until Turned Off, the loaded into memory when the start button is pressed.

4???14 Optimization

If you chose On Time Only and to be polled from the in tray before loading the document and the following messages will appear in succession on the fax machine LCD.

Ready to be polled.

To be polled from

ADF ???STOP??? to cancel

To be Polled by other Stations on the HP FAX-950

To store the document to be polled by other stations, pressonthethebuttonsFAX-950 in the sequence show enter the necessary information where requested.

To be polled, you must have the document stored in memory. Only one document may be sto

With the document stored in memory for polling, you may still send and receive documents. be automatically erased after it is polled.

Using Password Transmission on the HP FAX-950

Using the password transmission feature helps you to prevent erroneous transmission to password transmission, you must establish a shared 4-digit password with the other stat communication. Each of these stations must enter the same password for exchange of co

Using the fax control panel, password transmission can be enabled or disabled for the doc Fax parameter 44 must be set to option 2 (ON) in order to use password transmission.

Optimization 4???15

To configure for password transmission, set fax parameter option 44 to ON by pressing the buttons in the shown.

To enable/disable password transmission, press the buttons in the sequence shown. The fax machin configured for password transmission for this setting to take effect.

Using Confidential Communications on the HP FAX-950

The HP FAX 950 is equipped with two features for confidential communications. These featu Mailbox and Confidential Network Communications, help ensure that the document you send person having the correct confidential code.

You can use confidential communications for sending, polling, receiving, storing, and pri confidential communications, you must establish a shared 4-digit password with the other the communication. Each of these individuals must enter the correct confidential communications.

The confidential mailbox receives documents, having a confidential code, into memory. If t having the same code, they are both stored into the same mailbox. Up to seven mailbox files, be stored in memory.

It is recommended that additional optional memory be installed if you use this function. T reduce the possibility of memory overflow. Contact your local HP authorized fax dealer

Confidential Network Communications requires a fax machine (station) to perform as a cen sending (originating) station sends the confidential document to the center station. The document in memory until polled for the document by the destination receiving station. O or printed from the center station, the document is automatically erased from the cent

4???16 Optimization

To use confidential communication, refer to the following procedures.

To Set Up for Confidential Network Communications on the HP FAX-950

Fax parameter 42 must be set to option 2 (valid) in order to use confidential network comm

To set up for confidential network communication, press the buttons in the sequence shown.

To Set Your Number and Network Password for Confidential Network Communications on the HP FAX-950

When using confidential network communications, you need to set your fax station telep password.

To set telephone number and password for confidential network, press thecommunicationsbuttons in the sequence shown and enter the necessary information where requested.

To Send Confidential Communications on the HP FAX-950

To send a confidential communication, load the document and press the buttons in the sequence sh

Optimization 4???17

To Poll Confidential Communications on the HP FAX-950

To poll a confidential communication, press the buttons in the sequence shown.

To Store Confidential Communications on the HP FAX-950

To store a confidential communication, press the buttons in the sequence shown.

Start

???

To Print Confidential Communications on the HP FAX-950

To print a confidential communication, press the buttons in the sequence shown.

Start

???

4???18 Optimization

To Delete Confidential Communications on the HP FAX-950

To delete a confidential communication, press the buttons in the sequence shown.

Start

???

To delete all confidential communication, press the buttons in the sequence shown.

Using Relayed Transmission on the HP FAX-950

Your HP FAX-950 is equipped with a relay transmission feature that can be used to save time and This feature is beneficial when sending the same document to several stations at the sam station (relay station) differentiates this feature from the broadcasting feature presen this feature does not require a code as does confidential network communications

To use relay transmission, you must be part of a relay network built around a center (rel send a document using relayed transmission, you actually send the document to the rela relay the document to the receiving station(s).

To set up your fax machine to operate in a relayed transmission network, you will need procedures:

DSetting up for Relayed Transmission on the HP FAX-950

DSetting Your Own Telephone Number, Network Address and Network Password on the HP FA

DSetting up a One-touch Or Speed-dial Number and Network Address on the HP FAX-950

Optimization 4???19

To Set up for Relayed Transmission on the HP FAX-950

The first step in preparing to use the relayed transmission feature is to set fax parameter

To set up for relayed transmi, presssionthe buttons in the sequence shown.

To Set up your own Telephone Number, Network Address and

Network Password on the HP FAX-950

The second step in preparing to use the relayed transmission feature is to set up your o identification parameters.

To set up your network identification, pressparametersthe buttons in the sequence shown and enter th information where requested.

To Set up a One-touch Or Speed-dial Number and Network

Address on the HP FAX-950

The third step in preparing to use the relayed transmission feature is to set up the one-tou enter the relay station???s identification parameters.

To set up the dial mode and relay station, pressparametersthe buttons in the sequence shown and e necessary information where requested.

Stop

1. For transmission through relay station

??????

2. For direct transmission

4???20 Optimization

To Send a Document Using Relayed Transmission on the HP FAX-950

To use relayed transmis, presions the buttons in the sequence shown.

When using relayed transmission the document is stored in memory, then sent to the rela station sends the document to the receiving station(s), your fax machine will print a Rela back by the relay station.

Optimization 4???21

File Handling in the HP FAX-900 and FAX-950 Fax Machines

Storing Files in Memory on the HP FAX-900 and FAX-950

To store multiple files for deferred transmission, each with a different, press thetimebuttonsof transin the sequence shown and enter the necessary information where requested. The procedure FAX-900 and the HP FAX-950. A total of two files may be scheduled for different times. The number o depends of the number of pages mounted in the ADF at the beginning of the storage procedur

(ON)

Editing Files Stored in Memory on the HP FAX-900 or HP FAX-950

When you store multiple files using deferred transmission, your HP FAX-900 or HP FAX-950 memor document images in files. On occasion you may want or need to change some of the com associated with these files.

Using deferred polling also stores files in memory that can be edited, but no document im these files since your fax machine will be polling another machine for its images.

You can print a file list showing the communications settings for files currently in memory on the file list to identify the file(s) to be edited.

The file edit mode allows you to change start times, stations, or delete a file from memor

4???22 Optimization

To Print a File List on the HP FAX-900 or FAX-950

A list file shows the current communications settings for documents or files stored in m number, date and time stored, start time (for deferred functions), destination station, lo

To print a file, presslist the buttons in the sequence shown.

To Change a Start Time or Station on the HP FAX-900 or FAX-950

You can obtain a print out of the file numbers in memory printing a file list using the proced page.

If you want to change the start time of a file, use the numeric keypad to enter the time usi format. (Example: 07:30 = 7:30 am; 19:30 = 7:30 pm.)

If you want to change the station of a file, use either a one-touch key, speed dial number an the new station number.

Photo

To identify and select a file station to be changed, you can scroll through theandfile statio buttons in the case of the FAX-900 or the Photo and Stamp buttons in the case of th

To change a file start time, pressor stationthe buttons in the sequence shown and enter the necessa where requested.

Optimization 4???23

To Delete a File on the HP FAX-900 or FAX-950

You can obtain a print out of the file numbers in memory by performing the file list print pro chapter.

To delete a, pressfile the buttons in the sequence shown and enter the necessary information

Set

??? Enter file number to be deleted???

To Print the Communication Settings of a File on the HP FAX-900 or FAX-950

You can print the current communications settings for a specific file stored in memory. The d and time stored, start time (for deferred functions), destination station, logo and ID numb

You can obtain a print out of the file numbers in memory by performing the file list print pro chapter.

The document will remain in memory after the file is printed.

To print the communications settings, pre softhea filebuttons in the sequence shown.

Set

??? Enter file number to be printed???

Sending to Multiple Stations (Broadcasting)

Sending to Multiple Stations (Broadcasting) on the HP FAX-700 and FAX-750

Your HP FAX-700 and HP FAX-750 have the memory capacity to store approximately 12 document page be transmitted from memory automatically. You can send a document stored in memory to any of the dialing methods. Direct dialing is limited to three stations per transmission. Sp two-digit speed-dial code(s). One-touch dialing requires pressing a one-touch number for

4???24 Optimization

To broadcast, press the buttons in the sequence shown and enter the necessary information

The following message will appear:

Enter another

number? Yes/No

To enter an additional number, press the left arrow button and then the enter button. following message:

Enter 2nd Number

Type the second number and press the Enter button. The fax machine will ask if you want

With each number entered, the fax machine LCD will present you with a choice to enter anoth the last number is entered and you elect not to enter another number, a message to load a document onto the ADF and press the start button to continue. The machine will store the d begin dialing the first of the destination phone numbers.

Deferred Sending to Multiple Stations (Broadcasting) on the HP FAX-700 and FAX-750

This capability was described earlier in this chapter under the heading, ???Deferred (Schedule FAX-700 and FAX-750???.

Sending One or More Documents to Multiple Stations (Broadcasting) on the HP FAX-900

The HP FAX-900 has memory capacity to store approximately 12 document pages which can be t memory automatically. A document stored in memory can be sent to one or more stations (u of the dialing methods. Direct dialing is limited to three stations per transmission. To sen different stations, refer to the multifile transmission procedure on the next page.

When using broadcasting, the fax machine will automatically process the document, st memory, and count the number of stations entered. After the last sheet of the document is will automatically start dialing the receiving stations.

Photo

To scroll through and review the entered station numbers,and use the buttons.

To correct an error, use the Clear button to delete the station number, then enter the co

Optimization 4???25

To broadcast, press the buttons in the sequence shown and enter the necessary information

???using next station number. A maximum??? To send, press of 53 stations, 16 one-touch, 34 speed-

dial, and 3 direct dial can be entered

Sending Multiple Documents To Multiple Stations (Multifile Transmission) on the FAX-900

The HP FAX-900 can store approximately 12 document pages which can be transmitted from memo Using multifile transmission, up to 3 documents (up to 12 pages combined total) can be stored one or more stations. Each document can be sent to any or all 16 one-touch and 34 speed-dia is limited to 3 numbers total per transmission.

When using multifile transmission, the fax machine will automatically process the docum into memory, show the percentage of memory used in the display, and count the number of p After the last sheet of the last document is processed, the fax machine will automatical stations.

Photo

To scroll through and review the entered station numbers,and use the buttons.

To correct an error, use the Clear button to delete the station number, then enter the co

4???26 Optimization

To transmit multifiles, press the buttons in the sequence shown and enter the necessary informat

Repeat entire procedure to here for

??????

To send, press more documents (up to 3 documents,

12 pages total)

Sending to Multiple Stations (Broadcasting) on the HP FAX-950

The HP FAX-950 has memory capacity to store approximately 28 document pages which can be t memory automatically. Using broadcasting, a document stored in memory can be sent to o total of 112) using any of the dialing methods. Direct dialing is limited to three stations pe multiple documents to different stations, refer to the multifile transmission procedure procedure.

When using broadcasting, the fax machine will automatically process the document, st memory, and count the number of stations entered. After the last sheet of the document is will automatically start dialing the receiving stations.

PhotoStamp

To scroll through and review the entered station numbers,and use the buttons.

To correct an error, use the Clear button to delete the station number, then enter the co

Optimization 4???27

To broadcast,press the buttons in the sequence shown and enter the necessary information

Load Document

Set

Enter phone???

Enter phone numbers number using any combination

???of these three dialing Speed Dial

Sending Multiple Documents To Multiple Stations (Multifile Transmission) on the FAX-950

Your HP FAX-950 can store approximately 28 document pages which can be transmitted from mem Using multifile transmission, you can send up to 8 documents (up to 28 pages combined total) st or more stations. Each document can be sent to any or all 24 one-touch, 4 program and 72 spe dialing is limited to 12 numbers total per transmission. You can send up to eight documents deferred, polled, or mailboxes. A maximum of 6 deferred files can be used in the combinatio

When using multifile transmission, the fax machine will automatically process the docum into memory, show the percentage of memory used in the display, and count the number of p After the last sheet of the last document is processed, the fax machine will automatical stations.

PhotoStamp

To scroll through and review the entered station numbers,and use the buttons.

To correct an error, use the Clear button to delete the station number, then enter the co

4???28 Optimization

To transmit multifiles,press the buttons in the sequence shown and enter the necessary informat

Customizing the Fax Machine Internal Operating Parameters

Many fax machine features are controlled by a set of operatingparametle. Eachrsmentsparametercalled faxhas a set ofoptions. Fax machines are delivered to the user with factory settings for each parame settings are designed to meet the needs of the majority of fax machine users.

Fax parameters allow you to customize features of your fax machine. Many parameters ha the control panel display languages) that you can use to control the feature(s). You can without altering any of the factory-set parameters. Only change a parameter if needed to specific transmission or reception requirements.

Some parameters can be temporarily changed for a single transaction using the fax contro these temporarily changed parameters return to their previous settings.

Listing the Parameters (Settings) in the HP FAX-700 and FAX-750

You can print a listing of your current fax parameter settings using the fax parameter illustrated below.

Changing Parameters (Settings) in the HP FAX-700 and FAX-750

Use the numeric keypad to enter the two-digit fax parameter number or single digit optio

Optimization 4???29

To change or customize your fax pressparameters,the buttons in the sequence shown and enter th information where requested.

Use the following table to select the fax parameter and associated options you want to c option indicates the default setting.

Table 4-1. HP FAX-700 and FAX-750 Parameter (Setting) Options

4???30 Optimization

Table 4-1. HP FAX-700 and FAX-750 Parameter (Setting) Options (Continued)

4:??? Auto??? fax/??? Ans.??? MachThe.??? fax??? machine??? answers??? a??? fax??? call,??? but??? switches??? voice??? calls??? to??? th answering??? machine.

Can??? be??? set??? for??? 1??? to??? 20??? rings.??? Standard??? is??? 4??? rings.

1:??? Inside??? the??? fax??? area Specifies??? that??? header??? text??? will??? print??? inside??? the??? fax??? area.

2:??? Outside??? the??? fax??? area*Specifies??? that??? header??? text??? will??? print??? outside??? of??? the??? fax??? area.

Optimization 4???31

Table 4-1. HP FAX-700 and FAX-750 Parameter (Setting) Options (Continued)

Listing the Parameters in the HP FAX-900

To print a listing of your current fax paramet, use thefaxr settingsparameter report printing procedure

below.

4???32 Optimization

Viewing the Parameter Menu in the HP FAX-900

To view the fax parameters, pressmenuthe buttons in the sequence shown.

to scroll down through the menu, press

Changing Parameters in the HP FAX-900

To change or customize your fax, pressparametersthe buttons in the sequence shown and enter th information where requested.

Number

Stop

???

Note If no activity is detected after 60 seconds, the display reverts back to the D

Use the followingtotableselect the fax parameter and associated options you want to customiz option indicates the default setting.

Optimization 4???33

Table 4-2. HP FAX-900 Parameter Options

4???34 Optimization

Table 4-2. HP FAX-900 Parameter Options (Continued)

Optimization 4???35

Table 4-2. HP FAX-900 Parameter Options (Continued)

Listing the Parameters in the HP FAX-950

To print a listing of your current fax parameter settings, use the fax parameter report p below.

Viewing the Parameter Menu in the FAX???950

To view the fax parameters menu, press the buttons in the sequence shown. Press the Stop Date/Time display after scrolling is completed.

to scroll down through the menu.

The contrast, resolution, and photo print quality parameters can be temporarily change pressing their fax control panel buttons. After the transaction, the temporarily chang previous settings.

4???36 Optimization

Changing Parameters in the HP FAX-950

To change or customize your fax, pressparametersthe buttons in the sequence shown and enter th information where requested.

Number

Stop

???

Use the following table to select the fax parameter and associated options you want to c option indicates the default setting.

Table 4-3. HP FAX-950 Parameter Options

Optimization 4???37

Table 4-3. HP FAX-950 Parameter Options (Continued)

4???38 Optimization

Table 4-3. HP FAX-950 Parameter Options (Continued)

37RCV??? TO??? MEMORY y???y???y???y

Optimization 4???39

Table 4-3. HP FAX-950 Parameter Options (Continued)

FAXing Tips

You???ve been using your fax for some time now. It helps expedite your business. Decisions ca information is more accurate because you have it in writing. But your fax can be made to be few minutes to make it work even more for you. Research shows that most people don???t t features on a fax machine.

Here are a few ways that you can use your fax to save more time and money:

DAuto Speed Dial ??? Are there some phone numbers that you dial frequently? Most fax

have the capability to store these numbers. You program the numbe After that, just press one or two buttons, and the number is automa for you. Put your fax in the automatic document feeder, press the n the fax goes. The fax will provide a report of what numbers you ha can place it either on your fax machine or nearby for easy referen

DCover Sheets ??? Most of us have a cover sheet that the entire department uses to

explanation of your fax. Do you really need this? You are paying pho each page you transmit on a fax in addition to using paper. Could yo a press-on label for some of your faxes instead of a cover sheet?

DBroadcasting ??? Do you ever send the same fax to more than one person and stan

same thing to each number one at a time? Most fax machines have a b capability which allows you to send one fax to a number of people. loaded into memory. You dial in the numbers or use your speed dial your fax just one time.

DDelayed Dialing ??? Are most of your faxes sent long distance or even overseas? Phon

considerably after business hours. through a series of steps, you te

4???40 Optimization

machine when you want the fax sent. Your fax can either be put into placed on the document feeder and sent later in the evening when lower.

DMemory Faxing ??? Do you need your paperwork right away and don???t want to wait f

through? Put your fax into the machine???s memory and then send it. Y with the original. this also makes transmission time faster, reducin bill.

DTransmission Time ??? The faster the transmission time is, the lower your phone bill wi

difference between a fax that transmits in 12 seconds versus 15 secon To minimize your phone costs, use faster transmission speeds.

Your HP fax machine???s ample memory (256 KB minimum), error correction, and redial capability m convenient and efficient.

Optimization 4???41

5

Problem Resolution

Problem Resolution 5???1

5

Problem Resolution

5???2 Problem Resolution

5

Problem Resolution

Problem Resolution 5???3

Introduction

This chapter contains information which can be used to resolve problems encountered wh lems that require removing the printer???s top cover in order to troubleshoot or repair th qualified service personnel. Follow the instructions in this chapter to make certain the pr the result of an interface connection problem or a malfunction in the computer or soft

The Problem Solving Process

1. Review the Troubleshooting chapter in the User???s Guide.

Most problems are fairly simple to resolve. The fastest and easiest way to solve them lem and take the corrective steps outlined in this chapter.

2. Gather some basic information before you call.

To facilitate prompt service, be sure to have the following information readily avail HP Customer Support Center (CSC)

DProduct name and serial number

DDescription of failure

Call HP CSC: (208) 323-2551

Available Monday, Tuesday, Thursday, and Friday from 7:00 am to 6:00 pm (MST); Wednesday fr 7:00 am to 4:00 pm (MST).

An HP CSC representative will guide you through the following process to quickly det problems you may have:

DSetup and Operation Problems

First, the HP CSC representative will help solve any problems or answer any questio operation.

DRemote Diagnostics

If setup or operation is not the problem, the HP CSC representative will attempt to iden the remote diagnostics feature of your HP facsimile. This powerful capability allow detected and corrected over the telephone line.

DArranging Repair

If your problem can not be resolved over the phone, the HP CSC representative will a repair your HP facsimile using the HP Express Exchange or Standard Return program.

Solving Problems in the HP FAX-700 and FAX-750

Use the troubleshooting trees, problem solving procedures, information code tables, and f the following pages to solve problems in the HP FAX-700 and FAX-750.

5???4 Problem Resolution

Overall Troubleshooting Tree

Yes

Problem Resolution 5???5

Figure 5???1.??? Overall??? Troubleshooting??? Tree??? (Continued)

5???6 Problem Resolution

Scanner Troubleshooting Tree

Figure 5???2.??? Scanner??? Assembly??? Troubleshooting??? Tree

Problem Resolution 5???7

Figure 5???2.??? Scanner??? Assembly??? Troubleshooting??? Tree??? (Continued)

5???8 Problem Resolution

Information Codes for the HP FAX-700 and FAX-750

The HP FAX-700 and FAX-750 display messages in the message window and information codes (info c 32-transaction report to warn of errors or problems with the machine or its operation. The appear in the message window are described in the HP FAX 700/750 User???s Guide.

Table 5-1 lists the information codes for the HP FAX-700 and FAX-750 and suggests actions for info c on the 32-transaction report.

Transmission Proble??? Inmost cases, the action recommended when information codes appear sion (Tx Mode) is to ???Resend fax.??? If the customer has already attempted to resend the fax and er send a fax to a known-good fax machine at the service center. If this operation fails, ha machine to another line and try to send the fax again. This action eliminates the custome problem, and the customer???s machine is probably defective.

Reception Problems??? In most cases, the action recommended when information codes appear dur Mode) is to ???Retry operation.??? If the customer has already contacted the sending party and have the customer perform the following steps to isolate the problem to his fax machine

1.Have the sending party attempt to send the fax to another party. If this fails then th chine or line is probably at fault.

2.Have the customer move his fax machine to another line and attempt reception again. probably not at fault.

3.Have another party attempt to send to the customer???s machine. If this also fails, the probably defective.

Procedures for listing and changing function parameters and a table of the service param codes. If the customer cannot fix the problem, and the HP Customer Support Center cannot remote diagnostics, have the customer return the unit for repair.

Acronyms used in Table 5-1 are described in the glossary:

Table 5-1. Information Codes on the HP FAX-700 and FAX-750

Problem Resolution 5???9

Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued)

5???10 Problem Resolution

Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued)

Problem Resolution 5???11

Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued)

5???12 Problem Resolution

Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued)

Problem Resolution 5???13

Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued)

sponse??? other??? than??? RNR/ERR/PIN??? from??? the remote??? party

5???14 Problem Resolution

Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued)

Problem Resolution 5???15

Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued)

5???16 Problem Resolution

Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued)

Problem Resolution 5???17

Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued)

5???18 Problem Resolution

Service Parameters for the HP FAX-700 and FAX-750

Service parameters are internal settings and default modes that determine how the fax m Some service parameters select signal levels, signal timing, and default modes of opera information (such as document count) or enter test modes. A complete listing of the servi FAX-700 and FAX-750 is given in Table 5-2.

Listing the Service Parameter Settings on the HP FAX-700 and FAX-750

To print a list of the service parameterpress thesettings,buttons and follow the procedure below:

The following message appears:

Service Menu (01 ??? 12)

12: Service P. Report

Press the Enter button. The fax machine will print a list of the service parameter settings. dard settings.

While the machine is printing a list of the parameters, the following message is on the fro

Printing service parameter list

To exit the service menus and return the fax machine to the standby state, press the Stop

The printout is useful for reviewing the service parameter settings or producing a hard co the following procedure to print the service parameter settings:

Problem Resolution 5???19

Changing Service Parameters on the HP FAX-700 and FAX-750 (Test Mode 5)

To change service parameterpresssettings,he buttons and follow the procedure below:

The following message will be on the front panel LCD:

Service Menu (01 ??? 12)

05: Service Parame

Press the Enter button and either enter the number of the parameter you want to chang using the up or down arrow button.

Once you are at the parameter you want to change, press the Enter button. Then change th you will need to use the horizontal arrow buttons to change the parameter, and, in othe type a number. In every case, you will need to press the Enter button after changing the pa effective.

Once the Enter button is pressed to make your change effective, the fax machine will retu level, and you can either browse to a new parameter and change it or press the Stop button menu level or twice to return the fax machine to the standby state.

Service parameters and their settings are .listed in Table 5-2

5???20 Problem Resolution

Table 5-2. HP FAX-700 and FAX-750 Service Parameters

09NOT USED

10NOT USED

11NOT USED

12NOT USED

13NOT USED

14NOT USED

Problem Resolution 5???21

Table 5-2. HP FAX-700 and FAX-750 Service Parameters (Continued)

5???22 Problem Resolution

Table 5-2. HP FAX-700 and FAX-750 Service Parameters (Continued)

Problem Resolution 5???23

Table 5-2. HP FAX-700 and FAX-750 Service Parameters (continued)

5???24 Problem Resolution

Table 5-2. HP FAX-700 and FAX-750 Service Parameters (continued)

Problem Resolution 5???25

Table 5-2. HP FAX-700 and FAX-750 Service Parameters (continued)

a transaction report or not printing a transaction report when the Stop button is pressed during transmission

5???26 Problem Resolution

Table 5-2. HP FAX-700 and FAX-750 Service Parameters (continued)

70NOT USED

71NOT USED

72NOT USED

73NOT USED

74NOT USED

Response to Incoming Document With Errors on the HP FAX-700 and FAX-750

The following tables describe how the HP FAX-700 and FAX-750 determine how to respond to the tr document is received with errors. These tables apply only if the transmitter does not hav Correction Mode).

The signals listed in the tables and their interpretation are as follows:

DMCF (Message Confirmation) ??? document received with good quality. Continue with

DRTP (PIP if during voice request) ??? document received with marginal quality. Train next page. (RTP ??? retrain positive)

DRTN (Retrain Negative) ??? document received with unacceptable quality. Train at slo

DDCN (Disconnect) ??? Too many errors. Disconnect and send signal if the error condit after complete page is received

The followLinegError Tablegives the criterion used by the fax machine to determine which sign it detects a given number of errors on a page being received, and service parameter 46 is se

For example, if service parameter 47 is set to 3 and a page is received with 254 lines in error, then with the RTP signal.

Problem Resolution 5???27

Table 5-3. Line Error on the HP FAX-700 and FAX-750

The followingTotal Error Tablegive the criterion used by the fax machine to determine which sign it detects a given percentage of lines with errors on a page being received, and service par

For example, if service parameter 48 is set to 2, and a page is received with 4% errors, the machi MCF signal.

Table 5-4. Total Error on the HP FAX-700 and FAX-750

Setting Service Parameters to Solve Communication Problems on the HP FAX-700 a FAX-750

Communication problems are announced by information codes in the 400 to 500 range. For basi telephone line (unable to dial a station or not answering, for example) consult the troubl Guide for the HP FAX-700/750, User???s Guide for the HP FAX-900, or the User???s Guide for the FAX-950.

Table 5-5 shows the service parameters to adjust for specific communication problems in FAX-750. Adjust both the transmitting and receiving fax machines for best results. If the adjus the line quality, set the service parameters of both machines back to the default setting

5???28 Problem Resolution

Table 5-5. Compensating for Communication Problems in the HP FAX-700 and FAX-750

Corrective Actions for the HP FAX-700 and FAX-750

Power-On Problems

Refer to Figure 5-1, ???Overall Troubleshooting Tree??? at the beginning of this chapter.

Clearing Paper Jams

The HP FAX-700 and FAX-750 fax machines can detect paper jams. An information message in the mess identifies a paper jam

Perform the following procedure to clear a paper jam:

1.Turn OFF O( ) the fax machine.

2.Remove any paper from the paper tray.

3.Remove the wet paper path assembly (the document OUT tray is the top part of the wet p See Figure 5-3.

Problem Resolution 5???29

If print quality problems occur on printouts from an HP FAX-700 or FAX-750 fax machine, check t

DPrint cartridges have a specified life. If the print cartridge date has expired, rep See ???Solving Print Cartridge Problems??? later in this chapter

DHP fax machine settings can affect the print quality. Try selecting no print reduc reduction at 100%)

DPrint quality can vary with paper

???Verify that the paper is not special coated paper. The HP FAX-700 and FAX-750 use an Inkj cartridge, but the print cartridge has been designed to work with plain paper. Th papers do not damage the fax mechanism, but they will not produce satisfactory

???Verify that the paper meets the specification listed in chapter 1.

???Turn over the paper in the paper IN tray and try printing a fax on the other side o papers have a recommended print side.

???Due to differences in paper, some paper that meets the specifications listed in ch produce satisfactory results. Try a different brand or type of paper.

DThe print cartridge may be running out of ink. Replace the print cartridge

Solving Problems in the HP FAX-900 and FAX-950

Use the problem solving procedures, information code table, and function parameter tabl solve problems in the HP FAX-900 and FAX-950 fax machines.

The troubleshooting flowcharts provided under the heading, ???Solving Problems in the HP F may also be used for the HP FAX-900 and FAX-950.

Routine Checks

As part of your troubleshooting actions, do the following:

DEnsure that all telephone, answering machine and fax machine lines and cords

DEnsure that the telephone line is operational, dial tone is present

DEnsure documents are being loaded face down for transmission

DFan paper and document sheets before loading

DCheck that the paper supply tray is loaded with paper

DEnsure proper media used (no plastic, thermal, perforated or heavy-weight pape

DCheck that print cartridge is not empty and is properly installed

DPeriodically clean the print cartridge reservoir or a build-up of ink deposits ma sensor to generate a false out-of-ink message

DEnsure that the answering machine, if used, is compatible, properly set up to ans and is fully operational

Problem Resolution 5???31

Information Codes for the FAX-900 and FAX-950

If a difficulty occurs, an information code should appear in your fax machine display. Thi identify and resolve the problem. Refer to the following information code table for a d recommended actions. To correct the problem, perform the recommended actions for the in

Table 5-6. Information Codes on the HP FAX-900 and FAX-950

211Transmission of the data from modem wasCheck modem stopped

212Interface error occurred between CPU andCheckmomodem-

5???32 Problem Resolution

Table 5-6. Information Codes on the HP FAX-900 and FAX-950 (Continued)

456Received a confidential document or pollPrintrequestFile list and check with insufficient memory to receive thecontentsdocu-

ment, confidential mailbox is full, or received the document while printing

457Remote unit does not have Relay XMT or ConfiCheck- calling station dential Communication

543

544

Problem Resolution 5???33

Table 5-6. Information Codes on the HP FAX-900 and FAX-950 (Continued)

570Password mismatch during remote diagnosticCheck password communication

571Remote unit did not have remote diagnosticCheck with remote unit function

572No response during remote diagnostic comRemoteu- unit may require repair nication

573No remote unit data reception during diagnosticRemoteunit may require repair communication

601 Automatic document feed cover opened duringClosecover and resend transmission

5???34 Problem Resolution

Function Parameters for the HP FAX-900 and FAX-950

Listing the Function Parameter Settings on the HP FAX-900 and FAX-950 (Test Mode 3)

Use the following procedure to print a list of the function parameter:) in f ontsettingsof the.Anfunctionasterisk parameter setting means that it has been changed from the factory default setting (U.S. s

Note Function parameters not set to the factory default setting may be a result parameters. Verify the user???s preference for these settings prior to resetti parameters.

Test mode 3 prints a list of the function parameter settings. The printout is useful for review settings or producing a hard copy record of the settings. Use the following procedure (ve gram above) to print the function parameter settings:

1.With the fax machine in standby mode (message window showing date and time), press Me

2.With the message window showing SET MODE NO. =, press Dial/Space four times. The unit sounds beep for each key entry, but this is normal.

3.Press:.

4.With the message window showing SET MODE NO. =, press 3 to select test mode 3.

5.Press Start to print a listing of the function parameters.

6.Press Stop to return to the Standby mode.

Changing the Function Parameters on the HP FAX-900 and FAX-950 (Test Mode 1)

Problem Resolution 5???35

Use the following procedure to change the function parameters:

1.With the fax machine in standby mode (message window showing date and time), press Ad Then press 7.

2.With the message window showing SET MODE NO. =, press Dial/Space four times. The unit sounds beep for each key entry, but this is normal.

3.Press:.

4.With the message window showing SET MODE NO. =, press 1 to select test mode 1.

5.Press Start.

6.Enterboth digitsof the desired function parameter number. If you enter an invalid num sounds. The shipment setting value of the parameter is shown in brackets followed b you enter the number. See Table 5-7 for a listing of the function parameters.

7.Press Start.

8.Enter the new value for the function parameter. (It may be necessary to first press C old value.) The new value overrides the existing function parameter value.

9.Press Start to store (or confirm) the new value and increment to the next function p

10.You can scroll through the function parameters by???pressing)or the Stamphe???Phobutton)( ( .

11.Press Stop twice to return to the standby mode.

Table 5-7. HP FAX-900 and FAX-950 Function Parameters

5???36 Problem Resolution

Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued)

Problem Resolution 5???37

Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued)

38Not Used

39Not Used in U.S.

40Not Used

15 = 15 times

5???38 Problem Resolution

Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued)

Problem Resolution 5???39

Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued)

5???40 Problem Resolution

Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued)

Problem Resolution 5???41

Setting Function Parameters to Solve Communication Problems on the HP FAX-900 a FAX-950

Communication problems are announced by information codes in the 400 to 500 range. For basi telephone line (unable to dial a station or not answering, for example), consult the User???s and FAX-950.

Table 5-5 shows the function parameters to adjust for specific communication problems i FAX-950. Adjust both the transmitting and receiving fax machines for best results. If the adjus the line quality, set the function parameters of both machines back to the default settin

Table 5-8. Compensating for Communication Problems in the HP FAX-900 and FAX-950

Corrective Actions for the HP FAX-900 and FAX-950

Use the procedures described in this section to perform routine corrective actions such as c document misfeed problems, or resolving a poor print quality problem. The HP FAX-950 is shown but the procedures are applicable to the FAX-900 also.

Clearing a Paper Jam

To clear a paper jam, perform the following steps:

1.Open the top cover located just above the automatic document feed cover. Grasp each e lift it open.

2.Remove the jammed paper.

3.Close the top cover.

5???42 Problem Resolution

Clearing a Document Jam

To clear a document jam in the automatic document feed mechanism, perform the followi

1.Remove the document from the document IN tray.

2.Lift open the automatic document feed cover.

3.Remove the jammed paper from the automatic document feed mechanism.

4.Close the automatic document feed cover.

Figure 5???4.??? Clearing??? a??? Document??? Jam

Correcting Multiple Sheet Feed or Misfeed of Documents

Multiple feeds are when two or more sheets of the document feed through the fax machi condition can be caused by paper that is unusually thin or sticking together because of conditions. Documents that are of different types or weights of paper also increase the cha feeds can be caused by paper that is unusually thick or of a heavy-weight bond. Also ensure staples, paper clips and is not greasy, or torn.

To alleviate multiple sheet feeding or misfeeds of document pages, your HP FAX-900 has an adju that you can set to compensate for most paper conditions. This switch is located on the top document feeder. The switch positions (1, 2, 3) are embossed in the automatic document feed

Your fax machine also has a paper separator assembly to help separate pages as they go th ment feed mechanism.

To correct multiple sheet feed or misfeed of documents, first try adjusting the pressure p adjusting the pressure plate switch are provided in the following paragraphs. If adjusting not solve the problem, replace the paper separator assembly pad. Instructions for replaci bly pad are contained in chapter 2 starting on page 19.

Adjusting the Pressure Plate Switch

If the document does not feed (misfeed), you can set the pressure plate switch to position 1 t the plate. See Figure 5-5.

If the document feeds more than one page at a time (multiple feed), you can set the pressure p increase the pressure of the plate.

Switch position 2 is the normal setting for the pressure plate switch.

Adjust the switch setting as necessary. Set to position 1 if misfeeds (failure to feed) occur. Se sheet feeds occur. Return the switch to position 2 when the fax transmission is completed.

Problem Resolution 5???43

FAX950-21

Figure 5$5.??? Adjusting??? the??? Pressure??? Plate??? Switch??? (HP??? FAX$900??? and??? FAX$950)

Poor Print Quality

Print quality can be caused by several conditions. Dots, dark streaks or missing lines are vi perform each of the items listed below.

DCheck print cartridge for ink and proper installation.

DClean the print cartridge contacts using a swab moistened with isopropyl alcoh

DEnsure that quality paper is used.

DEnsure the contrast, quality and resolution settings are properly set for the t processed.

DClean the scanner glass and reflective strip using a soft moist cloth, isopropyl a recommended. Do NOT use coarse material or abrasives (cleansers) to clean. Scanne on the automatic document feed mechanism. The white reflective strip is located the automatic document feed cover. Access is limited. Lift open the cover to acces reflective strip.

FAX950-31

Figure 5$6.??? Cleaning??? the??? Scanner??? Glass??? and??? Reflective??? Strip

DClean the small rubber rollers located on automatic document feed mechanism isopropyl alcohol or water. Manually rotate the rollers to clean the entire sur is limited. Lift open the automatic document feed cover to access the rollers.

5???44 Problem Resolution

Replacing the Verification Stamp on the HP FAX-950

When the verification stamp mark begins to fade with use, it is recommended to replace the s HP authorized fax dealer to order.

The procedure for replacing the verification stamp is in chapter 3 on page 60.

Diagnostic Codes

The HP fax machine journals (32-transaction reports) contain a diagnostic code to help anal tion. These diagnostic codes can provide troubleshooting clues by indicating patterns of For example, if a customer complains about slow transmissions, a diagnostic code may r falling back to a slower transmission speed.

Figure 5-7 shows the diagnostic code on an individual transmission journal for the HP FAX-900 diagnostic code for the HP FAX-700 and FAX-750 is similar but consists of 10 digits instead of 12.

The 32 transaction report for the HP FAX-700 and FAX-750 has a result column that will contain the error that occurs during a transaction. See Figure 5-8.

FAX-900/950 JOURNAL

Figure 5???7.??? Identifying??? the??? Diagnostic??? Code??? in??? a??? FAX???900/950??? Journal

Problem Resolution 5???45

FAX-700/750 JOURNAL

O=POLLED OUT (FAX SENT)

Figure 5???8.??? Identifying??? an??? Error??? Code??? and??? Diagnostic??? Code??? in??? a??? FAX???700/750??? Journal???

If necessary, refer to the paragraphs under the heading titled, ???Printing Reports???in this gui journal on your particular fax machine.

Diagnostic Codes for the HP FAX-700 and FAX-750

Table 5-9 through describe how to decode the meaning of each digit in the diagnostic in the

Table 5-9. First Digit in the Diagnostic Code for the HP FAX-700 and FAX-750

5???46 Problem Resolution

Table 5-11. Third Digit in the Diagnostic Code for the HP FAX-700 and FAX-750

Table 5-12. Fourth Digit in the Diagnostic Code for the HP FAX-700 and FAX-750

Table 5-13. Fifth Digit in the Diagnostic Code for the HP FAX-700 and FAX-750

Problem Resolution 5???47

Table 5-14. Sixth Digit in the Diagnostic Code for the HP FAX-700 and FAX-750

Sixth Digit inReceive ModeReceive Active/Inactive

Code

Table 5-15. Seventh Digit in the Diagnostic Code for the HP FAX-700 and FAX-750

5???48

Table 5-16. Eighth Digit in the Diagnostic Code for the HP FAX-700 and FAX-750

The eleventh digit of the diagnostic code is the upper byte of the manufacturer???s code. The t tic code is the lower byte of the manufacturer???s code.

Problem Resolution 5???49

Diagnostic Codes for the HP FAX-900 and FAX-950

Table 5-19 through Table 5-27 describe how to decode the meaning of each digit in the diagnosti FAX-950. Thefirst digitin he diagnostic code is the manufacturer code.

Table 5-19. Second Digit in the Diagnostic Code for the FAX-900 and FAX-950

5???50 Problem Resolution

Table 5-20. Third Digit in the Diagnostic Code for the FAX-900 and FAX-950

Problem Resolution 5???51

Table 5-22. Fifth Digit in the Diagnostic Code for the FAX-900 and FAX-950

TheSeventh Digitin Codeis always zero (0).

5???52 Problem Resolution

Table 5-24. Eighth Digit in the Diagnostic Code for the FAX-900 and FAX-950

TheEleventh Digit inisCodealways zero (0).

Problem Resolution 5???53

Table 5-27. Twelfth digit in the Diagnostic Code for the FAX-900 and FAX-950

Remote Diagnostics

Remote diagnostics provide a method of remotely troubleshooting HP fax macOn thinesHP at the c FAX-700 and FAX-750, no special hardware is needed to perform remote diagnostics. Service per ly retrieve system and journal data from the customer???s fax machine, analyze the inform tings back to the customer???s unit. Service personnel can then poll journals from the repair problem is solvedOn the. HP FAX-900 and FAX-950, service personnel with a modified (ROM installed) ma can remotely retrieve system information from the customer???s fax machine, analyze the in settings back to the customer???s unit. Service personnel can then poll journals from the re the problem is solved. The following are some of the benefits of this type of remote diagn

DService personnel can respond quickly to customer needs, decreasing the time th inoperative

DRemote diagnostics requires less of the customer???s time

DService personnel can easily verify the repair by retrieving journals on a period any of the customer???s time

DRepair can be done without the customer present

Remote diagnostics may also be valuable when performing a unit exchange of the custome tomer???s unit is capable of transferring and receiving data, customer settings can be trans unit. Then, after the exchange fax machine is received, the customer???s settings (such as func one-touch telephone numbers) can be transferred to the customer???s replacement unit. This the time needed to configure the exchanged unit to match the previous machine settings.

5???54 Problem Resolution

Retrievable and Transferable Information

Table 5-28 summarizes retrievable and transferable information using the remote diagnos

Table 5-28. Retrievable and Transferable Information

1Except date and time

2Not applicable to the HP FAX-700 and FAX-750 fax machines

3Excluding counters and ROM version

Modifying a FAX-900, or FAX-950 for Remote Diagnostics

The HP FAX-900 and FAX-950 can be modified to be a remote diagnostics station for troubleshootin chines by replacing the existing firmware on the logic PCA with a special diagnostics ROM. Tabl numbers of the diagnostic ROM required.

Diagnostic ROM Installation in the HP FAX-900 and FAX-950

To install a diagnostic ROM in the HP FAX-900 or FAX-950, perform the following procedure:

1.Raise the ADF (automatic document feeder).

2.Using a small flat-head screwdriver, remove the cover over the firmware IC. See Fig

Problem Resolution 5???55

Figure 5???9.??? Removing??? the??? Firmware??? IC??? Cover??? (HP??? FAX???900??? or??? FAX???950)

3.Remove the firmware IC from the logic PCA.

4.Install the remote diagnostic ROM in the firmware ROM socket by aligning the ROM over the tion pin 1 at the front left corner of the IC socket. Press the ROM into place and ensure th under the IC.

Retrieving Customer Data

Function parameter 029 must be set to ON on the diagnostic center???s and the customer???s machi and FAX-950. Fax parameter 52 in the HP FAX-900 and FAX-950 (diagnostic password) must be set to th password in the diagnostic center???s machine and in the customer???s machine. The center???s fax er???s machine must be the same model.

Retrievable InformationThe following.data can be retrieved from the customer???s machine:

DSYS data:

HUser information:

??Logo (FAX-900 and FAX-950 Only)

??ID Number

??Character ID (Also known as station name)

??Polling password (FAX-900 and FAX-950 Only)

??TX password (FAX-950 Only)

??Rx password (FAX-950 Only)

HRelay and confidential communication parameters (FAX-950 Only)

HOne-touch and speed dial numbers

HProgram keys (FAX-950 Only)

HFax parameters and function parameters (including ROM version and counters o and FAX-950)

5???56 Problem Resolution

DJNL data:

H 32-transaction journal

Retrieving SYS and JNL Data on the HP FAX-700 and FAX-750

To retrieve SYS and JNL data on the FAX-700 and FAXperform-750, the following procedure:

The following messages appear in succession:

Dialing

Waiting for Answer

Once the connection is made, the customer???s data will be uploaded to customer support. The automatically. Later, before downloading modified function parameters or user setting must be sure to explain to the user the details of the changes they plan to make.

Retrieving SYS Data on the HP FAX-900 and FAX-950

To retrieve SYS data from the HP FAX-900 or FAXperform-950, the following procedure:

1. Set test mode 79 to 2.

Problem Resolution 5???57

2. Poll the customer???s machine to retrieve its SYS data.

*The diagnostic center fax machine and the target fax machine must have the same diagnostic password set.

3.The customer???s user data, relay information, one-touch and speed dial numbers, fax p parameters replace the diagnostic station???s configuration.

Retrieving JNL Data on the HP FAX-900 and FAX-950

To retrieve JNL data from the HP FAX-900 or FAXperform-950, the following procedure:

1. Set test mode 79 to 3.

2. Poll the customer???s machine to retrieve its JNL data.

5???58 Problem Resolution

*The diagnostic center fax machine and the target fax machine must have the same diagnostic password set.

3.The customer???s 32-transaction journal replaces the diagnostic station???s journal.

After the start button is pressed at the end of the step 2 polling process in each of the retriev displays automatically appear in succession:

* DIALING * 123456789

ON LINE * RCV *

ID:

DATE & TIME

nn%

Transferring Data to the Customer???s Machine

On the HP FAX-900 and FAX-950, function parameter 029 must be set to ON on the diagnostic cente customer???s machine. Fax parameter 52 in the HP FAX-900 and FAX-950 (diagnostic password) must b same password in the diagnostic center???s machine and in theOn customer???sthe HP FAX-700mandchine.

FAX-750, no special fax parameter settings are required to perform remote diagnostics.

Transferable InformatiThe ollowing. SYS data can be transferred to the customer???s machine

DSYS data:

H User information:

??Logo (FAX-900 and FAX-950 Only)

??ID Number

??Character ID (Also known as station name)

??Polling password (FAX-900 and FAX-950 Only)

??TX password (FAX-900 and FAX-950 Only)

??Rx password (FAX-900 and FAX-950 Only)

Problem Resolution 5???59

HRelay and confidential communication parameters (FAX-950 Only)

HOne-touch and speed dial numbers

HProgram keys (FAX-950 Only)

HFax parameters and function parameters (including ROM version and counters o FAX-900 and FAX-950)

Transferring SYS Data on the HP FAX-700 and FAX-750

To transfer SYS data on the FAX-700 and FAX, perform-750 the following procedure:

The following messages appear in succession:

Dialing

Waiting for Answer

Once the connection is made, customer support data will be downloaded to the user???s fax accomplished automatically.

5???60 Problem Resolution

Transferring SYS Data on the HP FAX-900 and FAX-950

To transfer SYS data on the FAX-900 and FAXperform-950, the following procedure:

1. Set function parameter 78 to 2 (SYS).

2. Place a document on the ADF, dial the telephone number of the customer???s machine, and

3. The following displays will appear in succession:

ON LINE * XMT *

ID:

DOCUMENT SET

4. Remove the document from the ADF, and a display with the following information wil

DATE & TIME

nn%

5. The SYS data of the diagnostic machine has been transferred to the customer???s machi

Problem Resolution 5???61

Remote Diagnostics Process

Use the following process to adjust settings in a customer???s HP fax machine from a customer

1.Retrieve the settings and journal from the customer???s machine. Use the information u trieving Customer Data??? in this chapter. The settings in the customer support diagnos that of the customer???s settings.

2.Analyze the settings and journal.

3.Adjust the parameters in the customer support diagnostic unit to fix the problem in

4.Transfer the adjusted setting to the customer???s HP fax machine. Use the information ???Transferring Data to the Customer???s Machine??? in this chapter.

5.Verify that the problem is fixed by retrieving journals at a later date and analyzing journal.

Analyzing a Customer???s MachineOnce you. have retrieved the information from a customer???s HP f review the diagnostic code digits from the journal and the function parameter settings.

If you received function parameter settings from the customer???s machine, print a listing of tings. In an HP FAX-900 or FAX-950, look for function parameters not set to the U.S. shipment setting if those settings may be causing the customer???s problems. In the HP FAX-700 or FAX-750, determine w setting might be modified to solve the problem indicated. In the FAX-700 and FAX-750 machines, code may be printed on the journal report to indicate the problem.

Read ???Setting Function Parameters to Solve Communication Problems on the HP FAX???700 and FAX ting Function Parameters to Solve Communication Problems on the HP FAX???900 and FAX-950??? to dete function parameters to adjust to solve communication problems.

If you received a journal from the customer???s machine, print the journal using the instruc in this chapter. See Table 5-30 ???Significant Diagnostic Code Digits??? for a list of specific diagnos may help identify the probable cause. These code digits can be further decoded for the FAX- Table 5-9 through Table 5-18. These code digits can be further decoded for the FAX-900 and F Table 5-19 through Table 5-27.

5???62 Problem Resolution

Test Modeson the HP FAX-900 and FAX-950

HP fax 900 machines contain internal diagnostics that initialize settings, set fax parameter operation. Some test modes have uses other than for troubleshooting. Table 5-31 summarize

Table 5-31. List of HP Fax Test Modes on the HP FAX-900 and FAX-950

0Prints a test pattern to check the GPM (graphics print mechanism)

1Identifies function parameters for changing settings

3Prints a listing of the function parameters

4Generates transmission speed signals

5Generates fax machine tone signals

6RAM initialization

7Generates DTMF signals

9Tests the document memory RAM

10Tests the message window, panel, and

scanner LEDs

Entering Test Mode on the HP FAX-900 and FAX-950

Test mode is an unlisted choice under Function 7 Set Mode. to reach the test mode menu, use

1. From the standby mode (message window showing date and time), press Menu, then pre

Problem Resolution 5???63

2.With the message window showing SET MODE NO. =, press Dial/Space four times. The unit sounds beep each time you press Dial/Space. This is normal.

3.Press L??? ???.

4.With the message window showing SET MODE NO. = (ENTER 0 - 10), press any number 0 through 10 t select test modes 0 through 10. See Table 5-31 for a list of test mode numbers.

5.Press Start to enter the test mode.

6.Press Stop to exit test mode (if necessary) and return to standby mode.

Test Mode 0 on the HP FAX-900 and FAX-950 (Printing a GPM Self-Test Pattern)

When test mode 0 is selected and the Start button is pressed, the HP fax machine will cause t mechanism) to print a test pattern. See Figure 5-10 for an illustration of the typical test pat 0.

Figure 5???10.??? GPM??? Self???Test??? Pattern??? (Test??? Mode??? 0)

5???64 Problem Resolution

Test Mode 1 (Changing Function Parameters) on the HP FAX-900 and FAX-950

The use of test mode 1 to change function parameters has already been described in this ch heading, ???Changing the Function Parameters on the HP FAX-900 and FAX-950 (Test Mode 1).???

Test Mode 3 (Listing Function Parameter Settings) on the HP FAX-900 and FAX-950

The use of test mode 3 to produce a list of function parameters has already been describe heading, ???Listing the Function Parameter Settings on the HP FAX-900 and FAX-950 (Test Mode 3).???

Test Mode 4 and Test Mode 5 (Factory Only) on the HP FAX-900 and FAX-950

These modes are used for factory or repair center testing.

Test Mode 6 (Initializing Fax Machine Memory) on the HP FAX-900 and FAX-950

Use test mode 6 to initialize the fax machine memory or to initialize the function parameter Procedures for accomplishing initialization follow.

To initialize the HP FAX-900 or FAX-950,perform the following procedure:

???

Note: It is possible to enter a code from Table 5-32 in order to initialize RAM data instead of pressing??? or??????to select the data to be initialized. The fax machine will immediately initialize after the last digit of the code is pressed.

Ex???t??? Note If, after cycling through the choices of RAM data to be initialized, you decide n of the choices, press the stop button twice to exit test mode 6 and return th standby mode.

1.With the fax machine in standby mode (message window showing date and time), press M

2.With the message window showing SET MODE NO. =, press Dial/Space four times. The unit sounds beep each time you press Dial/Space. This is normal.

Problem Resolution 5???65

3.Press L??? .???

4.With the message window showing TEST MODE NO.= (ENTER 0 - 10), press 6 to select test mode 6.

5.Press Start.

6.Press???or???to select the desired memory setting to initialize. (See note for alternativ

7. Press Start.

8. Press the Stop button twice to return to standby mode.

Table 5-32. RAM Initialization Table

Test Mode 7 (Factory Only) on the HP FAX-900 and FAX-950

Test mode 7 is used for factory or repair center testing.

Test Mode 9 (Testing Image Memory) on the HP FAX-900 and FAX-950

Test mode 9 is entered for each fax machine as shown at the beginning of this section. After t the message window will identify any image memory test errors and indicate whether it (document memory on the logic PCA or an optional memory error (document memory on the o

5???66 Problem Resolution

DIf the error is in the system memory section, the fax machine is not usable. Retur repair.

DIf the error occurs in the optional image memory, the fax machine will operate a no installed optional memory. Replace the optional memory card.

Press the Stop button to return to the standby mode.

Test Mode 10 (Testing LED and LCD Lights) on the HP FAX-900 and FAX-950

Test mode 10 is entered for each fax machine as shown at the beginning of this section. After th the message window will show the pattern in Figure 5-11.

<LED&LCD$LIGHT$TEST> LIGHTING$TEST$NOW$!??? !

Figure 5$11.??? Control??? Panel??? Display??? Test??? Pattern

The Contrast, Resolution, and Photo LEDs will blink on the HP FAX???900 and FAX-950. The Memory and S LEDs will light in the HP FAX-900. The Stamp, Memory and Scanner LEDs will light in the HP FAX???950.

Press the Stop button twice to return to the standby mode.

Test Modeson the HP FAX-700 and FAX-750

HP fax 700 machines contain internal diagnostics that initialize settings, set fax parameter operation. Some test modes have uses other than for troubleshooting. Table 5-33 lists the t

Table 5-33. List of HP Fax Test Modes on the HP FAX-700 and FAX-750

Problem Resolution 5???67

Entering Test Mode on the HP FAX-700 and FAX-750

To reach the test mode menu on the HPpressFAX-700,buttons in the following sequence:

The following message appears in the message (LCD) window:

Service Menu (01???12)

01: Print Tests

You are now at the test (service menu) level. Use the up or down arrow button to browse thr able. When the service menu selection you wish to perform is in the message window follow t heading for each test to perform the test.

Test Mode 01 (Print Tests) on the HP FAX-700 and FAX-750

While the ???01: Print Tests??? is in the message window, press the Enter button. Use the up or do browse through the available print tests. The available tests are as follows:

DSkew/Nozzle Check

Checks that all pen nozzles are firing.

Checks that the pen nozzles are firing at the top and bottom lines of the print

DSmear Check

Prints a very fine mesh of lines over the entire print area. Any tendency towar revealed by this test.

DBlack Pattern

Prints a heavy dark pattern over the entire print area. Clogged pens or pens t to breaks in the firing circuitry will be revealed by this test.

DBi-Dir Skew Check

Prints 6 horizontally oriented bands of vertical lines. Each band is labeled w number (11 through 16). The print delay for the Skew/Nozzle Check (print test 1) is s fax machine at the factory to the level that provides the straightest vertic

To perform any of the printpresstests,the Enter button while the test is in the message window. If tests 2, 3, or 4, type the number of copies you want (1 to 99) and press the Enter button. If you are

5???68 Problem Resolution

the Enter button twice. Then type the number of copies you want (1 to 99) and press the Enter test is over, the fax machine will return to the service menu level.

To exit the print test level and return to theprsessrviceth Stopmenubuttonlevel,once. To return the mac the standby mode, press the Stop button again.

Test Mode 02 (Pen Recovery) on the HP FAX-700 and FAX-750

To perform any of the pen recoverypress thest,Enter button while the test is in the message win

The pen recovery tests attempts to clear any clogged pen nozzles by firing each nozzle nozzles, the fax machine automatically prints the Skew/Nozzle Check; so that the user can d pen recovery test.

When the pen recovery test is complete, the fax machine returns to the service menu level. T standby mode, press the Stop button.

Test Mode 03 (Self Test) on the HP FAX-700 and FAX-750

To perform any of the selfpresstests,the Enter button while ???03: Self Test??? is in the message window. U down arrow keys to browse to the self test you want to run. Then press the Enter button tests are as follows:

DDocument Mem Test ??? When this test is successfully completed, the following messa in the message window, and the fax machine will return to the service menu leve

Doing Self Test

Document Mem Test

O K

DLocal Memory Test ??? When this test is successfully completed, the following messag the message window, and the fax machine will return to the service menu level:

Doing Self Test

Local Memory Test

O K

Problem Resolution 5???69

DReal Time Clock ??? When this test is successfully completed, the following message the message window, and the fax machine will return to the service menu level:

Doing Self Test

Real Time Clock

O K

DEEPROM Test ??? When this test is successfully completed, the following messages wil message window, and the fax machine will return to the service menu level:

Doing Self Test

EEPROM Test

O K

DNon-Vol Mem Test ??? Not implemented. The Stop button must be pressed to exit this test to the service menu level.

DLED Test ??? All LEDs blink. The Stop button must be pressed to exit this test and retur menu level.

DLCD Test ??? All LCD alpha-numeric position blocks blink on (black) and off. When the LCD alpha-numeric blocks are off, the message ???Doing Self Test??? is visible in the messa

DEPROM Test ??? When this test is successfully completed, the following messages will message window, and the fax machine will return to the service menu level:

Doing Self Test

EPROM Test

O K

5???70 Problem Resolution

DSRAM Test ??? When this test is successfully completed, the following messages will a message window, and the fax machine will return to the service menu level:

Doing Self Test

SRAM Test

O K

If a self test is unsuccessful, the letters NG will replace the letters OK in the above display

Test Mode 04 (Remote Diagnostics) on the HP FAX-700 and FAX-750

The remote diagnostic tests were described beginning on page 5-54.

Test Mode 05 (Function Parameters) on the HP FAX-700 and FAX-750

Press the Enter button when ???05: Function Parameters??? is in the message window. This action to the function parameters test level. Use the up or down arrow buttons to browse throu Details of how to list the current settings of the function parameters and how to modify t chapter.

Test Mode 06 (Calibration Tests) on the HP FAX-700 and FAX-750

When these tests are implemented it is recommended that only central repair facilities ac

Test Mode 07 (Agency Compliance) on the HP FAX-700 and FAX-750

It is not recommended that this mode be accessed.

Test Mode 08 (Scanner Test Mode) on the HP FAX-700 and FAX-750

When these tests are implemented it is recommended that only central repair facilities ac

Test Mode 09 (Memory Clear) on the HP FAX-700 and FAX-750

It is not recommended that this mode be accessed.

Test Mode 10 (PC Inter Face) on the HP FAX-700 and FAX-750

This mode is not implemented.

Test Mode 11 (Service Default) on the HP FAX-700 and FAX-750

It is recommended that only central repair facilitiesAuto accessdial numbersthis modewill. be erased.

Test Mode 12 (Service Report) on the HP FAX-700 and FAX-750

This mode is used to list the current and standard settings of the service parameters and

Problem Resolution 5???71

6

Service and Support Information

Service and Support Information 6???1

Product Warranty

The HP fax products described in this manual are warranted against defects in materials an of one year. During the warranty period, HP will, at its option, either replace or repair pr defective. In the U.S., defective units are replaced via the Express Exchange program, or a

HP Express Exchange

In the U. S., HP will deliver a remanufactured replacement unit to the user the next business 4:00 pm (PST) and arrange for return to HP of the non-working unit. Outside the U.S., the remanu ment units will be shipped on the day ordered via premium air carrier, but may not arrive ne location.

Standard Return (U. S. only)

If the user wants to keep the fax product they purchased, HP will repair the original unit within two business days (plus shipping time).

HP Extended Warranties

HP fax dealers and resellers may market HP SupportPack, and enable end-users to obtain a f HP SupportPack must be purchased by the end-users within the first 30 days of the product pu For more information about HP SupportPack contact your HP sales representative if you are or an HP authorized distributor if you are an HP fax reseller.

Annual service contracts are available directly from HP for end-users who did not purcha contracts may be purchased at any time and become effective 30 days after the date of purc read the section in this chapter titled, ???Service Contracts from HP??? and contact HP Direct M 1-800-835-4747.

U.S. HP Fax Support Programs

HP authorized dealers who have signed a current U.S. Dealer Channel Agreement are eligible Dealer Premier Support Program. Contact your HP sales representative if you are interested about qualification requirements to market HP products. The Dealer Premier Support Progr this chapter. Complete guidelines may be obtained by ordering part number 5091-1927EUS from formation Center (800) 752-0900.

Resellers of HP fax products who have purchased products through an HP authorized distrib pate in the HP Fax Service Provider Program. The HP Fax Service Provider Support Program is de chapter. The Program Guide may be obtained by ordering part number 5091-1927EUS from the Cust tion Center (800) 752-0900, or from HP FIRST. (See Resources for HP Authorized Dealers.)

Returning the FAX Machine For Service

If it is determined that the fax machine must be sent to Hewlett-Packard for service, it mus carton. If the original shipping carton cannot be used, a new carton can be ordered from HP 1030 N.W. Circle Blvd., Corvallis, OR 97330, Telephone (503) 715-2035.

HP Support Information

Hewlett-Packard stands behind its products with a number of service and support resour product related questions. These services include:

DHP Customer Information Center D HP Corvallis Service Center

DService Parts ID Bulletin Board D HP Forum on CompuServe

Resources for U.S. Customers

Table 6-1, U.S. Customer Resources, provides the Hewlett-Packard organizations for custome types of product support, the telephone number of each organization, the information or hours of operation of the organization. This table is only for U.S. resources. Canadian reso this chapter.

The customer resources should be used before calling the Customer Support Center. Only ca Center if the other customer resources listed do not provide the information needed or r

Table 6-1. U.S. Customer Resources

Service and Support Information 6???3

Table 6-1. U.S. Customer Resources (Continued)

Resources for Resellers

Table 6-2 provides the Hewlett-Packard organizations for HP fax service providers to call, t each organization, the information or resource provided, and the hours of operation of t

Table 6-2. Reseller Resources

Service and Support Information 6???5

Resources for HP Authorized Dealers

Table 6-3 below provides the Hewlett-Packard organizations for HP authorized dealers to ca of each organization, the information or resource provided, and the hours of operation

Table 6-3. HP Authorized Dealers Resources

Resources for Canadian Product Support

Table 6-4 lists the Hewlett-Packard organizations for Canadian product support. This table sources.

Table 6-4. Canadian Product Support Resources

Service and Support Information 6???7

HP Dealer Premier Support Program

Hardware Support ??? HP???s Centralized Repair Services

Features and Benefits

HP???s centralized repair services are used to support HP fax products that have an Express Ex on these products are performed only at the HP Customer Service Center in Corvallis, Oregon Provider option, you provide service for these products, not physical repair.

HP???s centralized repair services simplify repairs for you. You no longer need to plan for or in tory for these products. Thus, you can concentrate on providing for other products. Serv simpler and less time consuming, since the technicians focus on verifying problems, not rep provide value added services to your customers, such as delivery and installation, even

There are two centralized repair services:

DHP Express Exchange service

DHP Customer Return Repair service

HP Express Exchange Service

With HP Express Exchange service, you arrange for your customer to receive a replacement tomer???s door by premium air carrier on the day after your help desk calls HP. You may choose returning the defective unit to HP or installing the new one. You pay HP on a per-incident ba warranty, and charge your customers as you normally would.

HP Customer Return Repair Service

HP Customer Return repair service allows you to return your customer???s product to the des vice Center for repair and return. Repair time on the bench is 2 working days (shipping times out of warranty, you pay HP on a per-incident basis and charge your customers as you nor

If your technician is service-authorized on products eligible for HP???s centralized repair s available to you as an HP support provider on a per-incident basis.

Your Responsibilities

You are responsible for the return to the HP Customer Service Center of any defective unit t through the HP Express Exchange service.

Ordering HP Express Exchange Service

To have a unit replaced through HP Express Exchange service:

1.Contact the HP Customer Service Center in Corvallis, Oregon at (503) 750-2035.

2.HP will ask for your technician???s service authorization (CZ) number, as well as informat ship and customer location.

3.HP will send the replacement unit to the location you designate. The replacement unit via premium air carrier if your technician calls before 4:00 pm Pacific time.

4.Once the replacement unit is received, you or your customer return the defective unit vice Center in Corvallis, using the packing material, pre-addressed, postage-paid ma mailing materials which were shipped with the replacement unit.

Ordering HP Customer Return Repair Service

To have a unit repaired through HP Customer Return Repair service:

1.Contact the HP Customer Service Center in Corvallis, Oregon at (503) 750-2035.

2.Follow HP???s instructions for packaging and shipping the unit to the HP Customer Service If the unit is being returned for service under warranty, you should request a packa age-paid mailing labels for future use from HP at the telephone number above.

3.Once HP returns the repaired unit, assist your customer in reinstalling the unit, as yo

Filing Warranty Claims for HP???s Centralized Repair Services

Follow the standard procedures for filing warranty claims for HP fax products. Your tech rized to make you eligible to receive warranty reimbursements. HP fax products supported repair services require troubleshooting on your part. HP pays you a warranty reimbursem service. Assist the customer in returning the defective product to the HP Customer Service

Prices and Invoices

Prices for HP???s centralized repair services are available on HPNN, or by calling HP at (503) 750-2035. HP o percent discount off the HP standard repair (STREP) price for the eligible products.

HP will invoice you for service on a net 30-day basis.

HP Fax Service Provider Program

Program Information

About the ProgramThe .HP Fax Service Provider Program helps you to maintain a close relatio customers by becoming their primary support provider. You design and price support service needs, as well as control the support business and receive ongoing income from support c

As an HP Fax Service Provider, you provide service for HP fax products, not physical repair. You a service provider is to offer a higher level of service by providing fast, efficient, same-d changes. Customers may call you for support, or to determine if their unit is defective and necessary.

Benefits to YouThe. HP Fax Service Provider Program benefits you in the following ways:

D35% discount on HP accessory parts and remanufactured exchange units for your tech successfully completed the service training

DTraining and certification for your technicians to diagnose product failures usual an exchange with HP

DPhone-in technical assistance for your technicians. HP provides you with access to e nel at our Customer Support Center at (208) 323-2551

DSupport documentation, support manuals, service news articles, and product data s ucts

Opportunities to Earn ReveAs anueHP Fax. Service Provider, you can generate revenue selling you service contracts incorporating HP???s repair services. You can sell HP???s Express Exchange ser part of your service contract.

If you choose not to stock exchange units and handle returns, you can market HP SupportP three-year warranty product featuring HP???s Express Exchange service for one-day repla

Service and Support Information 6???9

Your Responsibilities:

DDesign and price your own support services for HP products

DMerchandise and sell support contracts to your customers

DManage your support contracts

DProvide a help desk for your customers to call when they have problems

DHandle product warranty requests

DStock all needed accessory parts and remanufactured exchange units

DDeliver high-quality support services to your customers

Becoming an HP Fax Service Provider

All U.S. resellers who purchase fax products from a Hewlett-Packard authorized distributo in the HP Fax Service Provider program. HP Authorized Dealers who have signed a current U. Agreement are not eligible. Contact your HP sales representative if you are interested in qu market HP products.

How to Become a Service Provider:

1.Obtain and complete HP???s Fax Technical Support Solution Guide and submit the final exa

2.Sign a Parts Purchase Agreement contract with HP.

a.Obtain a Parts Purchase Agreement contract from the HP Fax Service Provider Contr

(916)785-8591.

b.Send the following items to the address below. HP will send confirmation of you within ten working days.

DCompleted Parts Purchase Agreement contract

DHP Fax Service Provider Identification Number (obtained from HP after successfu of the Dealer Service Training)

DTax Certificate

DCopy of business license

DBrochure/catalog that describes your company???s business

Mail the above items to: Hewlett-Packard Support Materials Organization

Attention: Contract Administrator

Hewlett-Packard Support Materials Organization

8050 Foothills Blvd.

Roseville, CA 95747

3.HP will provide you with an HP Fax Service Provider certificate and identification num

6???10 Service and Support Information

Handling Repairs and Exchanges: HP???s Repair Services

As an HP Fax Service Provider, you can customize your service contracts with the following from HP:

DExpress Exchange service ??? defective unit permanently replaced next day

DCustomer Return service ??? unit repaired by HP and reshipped within two days

Express Exchange ServiceWith HP???s Express.Exchange service, a defective unit is replaced the nex mize fax down time. You may supply, or arrange for your customer to receive, the remanuf you sell a same-day on-site service contract, you need to stock an exchange unit to fulfil next-day support, the replacement can be delivered to you or your customer. You may als tomer in installing the replacement and returning the defective unit to HP.

During the warranty period, HP will pay for shipping to and from HP. Products with Express replaced the next day via premium air carrier. A pre-addressed, postage-paid mailing label, aging tape are included with each exchange unit for mailing the defective unit back to HP in er. The current list prices for Express Exchange service and repair charges are available o system (800) 333-1917.

Your Responsibilities

You are responsible for the return to the HP Corvallis Service Center of any defective uni through the HP Express Exchange service.

Executing Express Exchange Service

1.After you have determined that a customer???s unit is defective, contact the HP Corvall

(503)750-2035.

2.Provide your technician???s HP Fax Service Provider identification number, as well as inf dealership and customer location if necessary. A purchase order number or valid cr required as collateral for the defective exchange unit (value will be the HP list pric

3.HP will send the replacement unit to the location you designate (your dealership or t replacement unit will be sent out that day via premium air carrier if your technician c Standard time.

4.Once the replacement unit is received, you or your customer return the defective unit vice Center using the mailing materials shipped with the replacement unit.

Customer Return ServiceCustomers. may have their unit repaired by HP and returned to them. You return the unit to HP for your customer, or have your customer ship it directly to HP. Rep days(shipping time excluded). If the unit is out of warranty, there is a per-incident charge fo prices for repair charges are available on the HP FIRST fax retrieval system (800) 333-1917.

Service and Support Information 6???11

Facilitating Customer Return Repair Service

1.Contact the HP Corvallis Service Center in Oregon at (503) 750-2035 for instructions for packag ping the unit. If the unit is under warranty, HP will send you a package of pre-addresse labels.

2.Once HP returns the repaired unit, you may choose to assist your customer in reinstal

Service Contracts from HP

If you choose not to provide support services, you may refer your customers directly to H HP???s enhanced warranty. HP SupportPack is a two-year warranty enhancement with Express SupportPack enhances the normal warranty for an additional two years, for a total of t HP SupportPack through your distributor to market to your customers. HP SupportPack mus tomers within thirty days of their fax purchase.

Three types of service contracts for out-of-warranty support are available directly fr

1.Express Exchange.

2.Return to HP.

3.On-site Service at any time.

The service contracts become valid 31 days after the purchase. Additional information is a Agreement Information and Sales at (208) 553-4747. These service contracts may only be purchased not available for resale by HP Fax Service Providers.

Ordering Information

Training MaterialA list. of available training materials and accessory parts is available by ca retrieval system (800) 333-1917. Questions about this information are handled by the HP Customer S (208) 323-2551.

Accessory Parts and Remanufactured StockingAs part ofUnitsthe.HP Fax Service Provider Program, HP s exchange units and accessory parts to facilitate the service that you provide to your cust quickly as the next day, or by standard four day delivery.

Parts Policies

Eligibility

To be eligible to purchase remanufactured exchange units and accessory parts at a 35% disco HP Fax Service Provider. See, ???Becoming an HP Fax ServiceaboveProvider???.

6???12 Service and Support Information

Accessory Replacement Parts

HP offers replacement accessory parts only for HP fax product parts which customers ma remanufactured exchange unit is available when it has been determined that the custome ment repair pats for defective units are not available.

Standard delivery time for accessory parts and remanufactured exchange units is four d able for a nominal fee. HP Fax Service Providers receive a 35% discount on accessory parts a

Inventory Rebalancing

HP enables resellers to rebalance their inventories by allowing 180 days for parts to be retu unused and in the original or suitable packaging. Returns are credited at the current pric percent or $25, whichever is higher. All credits for returns in this category are used to offset remaining balance, if any, is refunded to the reseller in the form of credits to their acco

Reseller Discount

HP sells parts at a 35% discount to resellers with technicians who are HP Fax Service Providers only to the accessory parts and remanufactured exchange units for which the technicia

Expedited Shipments

In addition to four-day standard delivery, HP offers expedited shipment of replacement a nominal handling fee per item, HP will ensure next-working-day delivery or urgently need change units (subject to part availability at HP). Request ???hotline??? delivery at the time you charges are not reimbursable.

Use of HP-Supplied Parts

Only HP-supplied parts are to be used for supporting HP products. All remanufactured exchan in supporting HP products and are not to be sold separately.

Export Regulations

These parts are subject to U.S. export control regulations. No parts supplied by HP to you in ported, regardless of the intended use of the parts.

Minimum Order

The minimum order size for parts or tools is $20.

Parts Warranty

HP parts are under warranty against defects in material and workmanship for 180 days from HP. Remanufactured exchange units are warranted from the date of installation at an end- days or the remainder of their current product warranty, whichever is greater.

How to Order Replacement Parts

1.Determine which parts to stock or replenish.

2.Place your order by contacting HP???s Parts Direct Ordering Group at (800) 227-8164 between 6:00 a 5:00 pm PST.

Service and Support Information 6???13

3.Provide HP with the following information:

DYour company name and HP Fax Service Provider identification number

DThe part numbers and quantities you want to order

DYour full name and telephone number

DYour purchase order number

Unless you request hotline expedited shipment, you should receive your order within fou shortly by an invoice.

6???14 Service and Support Information

FAX GLOSSARY

This glossary lists terms and their associated descriptions to help identify the contex used. The term with associated variations is followed by the description of the contex

300 dpi

300 dots per inch, horizontally and vertically, the highest resolution settings on the HP f in this guide.

32-transaction journal

A report showing the last 32 sending and receiving transactions of a fax machine.

A4

A standard paper size used outside the United States. Its dimensions are 210 mm by 297 mm (8.27 in in).

access code

Seefax access code.

ADF

An acronym for Automatic Document Feeder. The ADF is used for processing documents to pied.

ADF door

The cover to the ADF mechanism, scanning glass, and scanning plate.

ADRS

An abbreviation for the word address. For example; The fax machine address is unknow

ASF

An acronym for Automatic Sheet Feeder. The ASF is used to move paper from the paper supp the print cartridge so that the received image or the image to be copied can be printed

Attended Mode

An operating mode which requires user presence and action for communications.

AUTO

An abbreviated form of the word automatic. For example; The communication journal w printed after 32 transmissions when fax parameter 13 is set to option 2.

automatic document feeder (ADF)

The mechanism that delivers one page at a time to the scanner from a stack of up to 20 d

automatic fax reception mode

A mode in which the fax machine expects to receive only document transmissions. In this chine answers all calls as if they were from another fax station, regardless of wheth is connected.