?? Color Copier 210/210LX
User???s Guide
?? Copyright Hewlett-
Packard Company 1997
All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of
Publication number:
First Edition,
March, 1997
Printed in U.S.A.
Notice
The information contained in this document is subject to change without notice and should not be construed as a commitment by the Hewlett- Packard Company.
WARNING
The Warning label calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning label until the indicated conditions are fully under- stood and met.
CAUTION
The Caution label calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution label until the indicated conditions are fully understood and met.
Regulatory information can be found in the ???Technical Information??? chapter of this User???s Guide.
It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first.
???Governmental paper or documents
???Passports
???Immigration papers
???Selective service papers
???Identification badges, cards, or insignias
???Governmental stamps
???Postage stamps
???Food stamps
???Checks or drafts drawn on Governmental agencies
???Paper currency, traveler???s check, or money orders
???Certificates of deposit
???Copyrighted works
Owner???s Information
Please complete the following for future reference.
HP Color Copier 210: ______ HP Color Copier 210LX: ______
Serial Number:
Date of Purchase:
Place of Purchase:
Address:
Phone Number:
Service Contract Number:
Date of Contract Expiration:
San Diego Printer Division
16399 W. Bernardo Drive
San Diego, CA
User???s Guide
HP Color Copier 210/210LX
Safety symbols
!
If present, this symbol is placed on the copier where it is necessary for you to refer to the manual in order to understand a hazard.
If present, this symbol is placed on the copier within the area where hazardous voltage is present. Only trained service persons should perform work in this area.
If present, this symbol is placed on the copier within the area where electrostatic discharge (ESD) may occur. ESD can damage the copier???s electronic components. Avoid touching elec- tronic components or circuit paths. Use proper grounding devices when circuits are open to outside areas.
If present, this symbol is placed on the product within the area where hot surfaces are present. Allow the product to cool before performing work in this area.
ii
Contents
Chapter 1 Getting Started
Chapter 2 Using Print Cartridges and Different Paper Types
Chapter 3 Copying
Chapter 4 Automatic Document Feeder
Chapter 5 Copy Access Controllers
Chapter 6 Troubleshooting and Maintenance
Chapter 7
Index
chapter one 1
Getting Started
Congratulations!You have just entered a new era in copying freedom.The HP Color Copiers 210 and 210LX produce
???
???A4 (European standard)
???
???Plain paper
???Inkjet paper
???Glossy paper
???Transparencies for overhead display
This user???s guide will get you set up and copying and will show you how to get the most from your HP Color Copier 210.
WARNING Do not lift the HP Color Copier 210 by yourself. The box weighs 70 lbs (32 kgs) (210LX: 85 lbs (39 kgs)) and requires at least two people to lift it.
HP Color Copier 210/210LX User???s Guide
document cover
front panel
lid
lid release button
Features
Your HP Color Copier 210 provides:
???
???A simple,
???A port (on the back of the copier) to connect an optional copy access controller.
???In addition, the Color Copier 210LX includes an automatic document feeder for loading up to 40 sheets at a time.
NOTE You can also purchase the automatic document feeder (C5305A) as a separate item and add it to the HP Color Copier 210.
Copier Location and Environment
???Use only within normal office temperature and humidity ranges. The recommended range is
???Avoid direct sunlight or locations where a quick change in temperature might cause condensation inside the machine.
???Make sure the location is well ventilated. Dust, gasses, or fumes (such as ammonia or paint thinner) can damage the machine.
???Choose a site that is level, flat, and stable. The copier will produce some shaking and needs to be on a sturdy surface.
???Be sure a grounded outlet is nearby and easily accessible.
WARNING Do not lift the HP Color Copier 210 by yourself. The box weighs 70 lbs (32 kgs) (210LX: 85 lbs (39 kgs)) and requires at least two people to lift it.
HP Color Copier 210/210LX User???s Guide
Ten Easy Steps to Set Up Your HP Color Copier 210 or 210LX
To properly set up your copier, you must follow these ten steps.
TIP If you???ve purchased a copy access controller, refer to Chapter 5, ???Copy Access
Controllers,??? for installation instructions.
1 Unpack Your HP Color Copier 210
WARNING Do not lift the HP Color Copier 210 by yourself. The box weighs 70 lbs (32 kgs) (210LX: 85 lbs (39 kgs)) and requires at least two people to lift it from its box and place it on the surface where it will be used.
Carefully unpack and inspect your HP Color Copier 210 and its accessories. Save the carton and packing materials in case you ever need to ship your HP Color Copier 210. Be sure to check local, state, and national recycling laws governing the disposal of any material associated with this product.
1Remove all packing and shipping material from the copier.
2With someone else, lift the copier to its final location.
3Remove all the yellow/orange packing tape.
4Check that the following items are included with your HP Color Copier 210:
???power cord
???four print cartridges
???
???user???s guide
???help card
???Color Copier 210LX: automatic document feeder
If any of the items are missing or damaged, contact the dealer from whom you purchased your HP Color Copier 210.
HP Color Copier 210LX with automatic
document feeder attached
HP Color Copier 210
four color print cartridges
help card and user's guide
HP Color Copier 210/210LX User???s Guide
2 Attach the
1 Align the
2Press down firmly on the outside ends, and then on the middle to snap the overlay into place.
3Unlock the Scanner
1Hold the top of the copier and firmly press the blue
If you have trouble opening the copier, use your thumb and press the blue button hard.
2The scanner lock is on the left side of the lid near the hinge.To unlock the scanner, slide the scanner lock toward the front of the copier.
NOTE Leave the scanner unlocked unless you need to move your HP Color Copier 210. Locking the scanner protects it during moving. (Refer to ???Returning your HP Color Copier 210 for Service,??? in Chapter 6, for locking instructions.)
3 Leave the copier lid open.
HP Color Copier 210/210LX User???s Guide
4 Load the Print Cartridges
IMPORTANT Users with
CAUTION Hold the cartridge by the black areas only. The color of the ink in the print cartridge must match the color of the dot above the cartridge stall.
1If you haven???t already done so, remove the shipping tape from the print cartridge carriage.
2Remove the print cartridge from the carton.
3Remove the green tab and the blue tape by pulling the green tab and peeling it and the tape off as shown in the following illustration:
Remove and discard green tab and blue tape.
The colored area around the edge of the label shows you the color of ink in the cartridge.
4Push the print cartridge firmly down into the correct carriage stall. The color of the label must match the color of the dot above the stall. The following illustration shows the yellow cartridge being installed:
5Snap the print cartridge toward the back of the copier (until the cartridge can go no further).
6When all four print cartridges are securely in place, close the lid of your HP Color Copier 210.
HP Color Copier 210/210LX User???s Guide
5 Load the Paper
Check the
???If you are loading U.S. letter- or
???If you are loading
For letter- or
For
Check the output tray
Make sure the notches on the left and right sides of the bottom of the output tray are securely inside the slots on the top of the lower tray.
If the output paper tray is loose, set the left and right notches into the slots and press down gently.
Load the paper
1 Pull the
2Insert up to a
3 Push in the
HP Color Copier 210/210LX User???s Guide
6 Install the Optional Automatic Document Feeder
If you have an HP Color Copier 210LX with the
CAUTION Make sure the copier is turned off before installing the automatic document feeder.
1 If necessary, raise the document cover and pull it up to remove it.
IMPORTANT Do not discard the document cover. Store it in a safe place.
2Insert the two hinges of the automatic document feeder into the slots on the top of the copier.
3Make sure that the automatic document feeder is securely in place.
4Plug in the automatic document feeder.
HP Color Copier 210/210LX User???s Guide
7 Connect the Power Cord
The copier comes with the power cord for the country to which it is shipped. If the plug on your power cord doesn???t look familiar, contact your dealer or local HP Sales and Support Office.
WARNING In case of emergencies, be sure that the plug in the outlet is readily accessible. Power is present in the copier even if the switch is off. To completely shut off power, you must disconnect the power cord. To avoid electric shock, be sure to use the power cord with a properly grounded outlet.
???Insert the connector on the power cord into the power socket on the back of the copier and the other end into a properly grounded power outlet.
8 Turn the Copier On
The switch is located on the right side,
When the machine is turned on, it must complete an initialization sequence before it will be ready to make copies. If you open the lid during the initial- ization, the message Close lid will appear. You will not be able to use the copier until you close the lid and allow the initialization to finish.
Push down the left side of the switch to turn on the HP Color Copier.
If a new print cartridge was installed while the copier was off, the copier automatically aligns the print cartridges .This procedure takes about 60 seconds. The alignment procedure prints a page, so paper needs to
be loaded in the copier when it is turned on. Discard the page.
???If the message Unlock scanner. Move green scanner lock on left side under lid to unlocked position, and turn power off then on. appears, return to Step 3 to for instructions on unlocking the scanner.
???If the message Remove and check xxxx cartridge. appears (where xxxx is a color), verify that the print cartridges are snapped all the way back in their stalls. Return to Step 4 for instructions.
HP Color Copier 210/210LX User???s Guide
9 Set the
The copier is initially set to English and to
1While holding down the Select/Resume button, press the Color Intensity button.
2Release both buttons. The current language is displayed.
3Press the Plus (+) and Minus
4Press the Select/Resume button to select the displayed language.
After you have selected a language, you will be prompted to select Letter (8.5 by 11 in.), A4 (210 by 297 mm), or Legal (8.5 by 14 in.) as the default paper size.
5Press the Plus (+) or Minus
6Press the Select/Resume button to select the displayed paper size.
10 Test the Copier
Use the copier???s
Copy Controller: NO
1Make sure that the Best, Normal, or Fast light is on and not blinking.
2Press the Menu button until Self Test Page appears in the panel display.
3Press the Select/Resume button.
The
If thin, random streaks appear in the color bars when the test page is printed, they indicate a
4If you installed an automatic document feeder, Auto Doc Feed:Yes should be printed on the
5To verify proper functioning of your HP Color Copier 210, make a copy of the
HP Color Copier 210/210LX User???s Guide
Product Registration
Please help us serve you better by filling out the product registration form enclosed with your product.
What You Need to Know About Print Cartridges
Your HP Color Copier 210 operates with four print cartridges: yellow, magenta, cyan, and black. Except when printing the
When printing black text only (about 5% density) on
When printing graphics on
???1850 pages per set of color cartridges at 15% density
???275 pages per set of color cartridges at 80% density
Remember, you must remove the protective tape from each print cartridge and the print cartridge must be snapped fully down and forward in its stall.
HP Color Copier 210/210LX User???s Guide
Determining ink color (for users with
The copier uses four print cartridges.The colors, as installed from left to right, are yellow, magenta, cyan, and black. Each cartridge has a part number that uses a letter designation for the color of the ink. This part number is located on the front label of the print cartridge (shown below).
Reading the
To check the amount of ink in each cartridge, look at the
The
Color of ink in cartridge
Ink level will look like this when cartridge is full (all green).
Ink level will look like this when cartridge is low or empty (all black).
Ink level (green area) will decrease as ink is dispensed.
When the HP Color Copier 210 senses that a print cartridge is out of ink, it displays a message on the front panel. The copier then completes copying the current page and stops. To continue your copy job, replace the affected print cartridge and press the Select/Resume button. To continue using the same print cartridge, press Select/Resume.
What You Need to Know About Paper
The HP Color Copier 210 has been designed to copy on plain paper such as photocopier or letterhead. For maximum color brilliance, use HP Premium Inkjet paper. HP PremiumTransparency Film and Glossy Papers provide the highest print quality for finished presentations. Refer to the ordering infor- mation at the end of this manual for paper sizes, types, and part numbers.
CAUTION Do not use paper that has been preprinted by devices (such as laser printers and copiers)thatusetoner.Thisincludessomepreprintedformsandletterheads.Tonerwilldamage yourcopier.
You can copy on
Be sure that all paper is free of tears, dust, wrinkles, and curled or bent edges. Handle all paper types by the edges only. (Oil from fingerprints can prevent ink from adhering to the page.)
Always load paper
IMPORTANT Do not load mixed sizes of paper in the lower tray. This could cause a jam in the copier.
HP Color Copier 210/210LX User???s Guide
Paper Specifications
The way you feed paper (through the tray or through the document feeder) dictates which kind of paper you can use. The following are the valid paper types for each method.
Paper tray
???16- to
???Plain paper (white and color) and letterhead
???HP Premium Inkjet Paper
???HP Premium Glossy Paper
???HP PremiumTransparency Film
Automatic document feeder
???16- to
???Plain paper (white and colored) and letterhead
???HP Premium Inkjet Paper
IMPORTANT Donotloadglossypaper,photopaper,ortransparencyfilmintheautomaticdocumentfeeder.
Papers to Avoid
These papers can cause a paper jam or adversely affect copy quality:
???Paper heavier than 24 lb (90 g/m2) or lighter than 16 lb (60 g/m2) in the lower paper tray. The automatic document feeder can accept paper up to 28 lbs (105 g/m2).
???Paper with cutouts or perforations.
???
???Inkjet or glossy paper other than HP Bright White Inkjet, Premium Inkjet, or Premium Glossy Paper.
???Transparency film other than HP PremiumTransparency Film.
???Any size paper other than Letter, Legal, or A4.
???Label stock or envelopes.
Specifying the paper type
Each time you load a different type of paper in the paper tray, use the front- panel Paper Type button to specify the new type.
1To browse through the paper types, press the Paper Type button on the front panel. The paper type with the black dot to the right side of the display is the currently selected setting.
2To select the paper type that matches the paper loaded in the paper tray, press Select/Resume:
HP Color Copier 210/210LX User???s Guide
Copying on HP Premium Inkjet Paper
HP Premium Inkjet Paper has an arrow in the
Copying on HP Glossy Paper
Be sure to load the glossy side down in the paper tray. Always have 5 to 10 sheets in the paper tray. (If necessary, place the glossy sheets on top of plain paper in the paper tray.)
Copying on HP Premium Transparency Film
HP Premium Transparency Film has a white strip at the top of each sheet. Optical sensors in the copier use this strip to determine that transparency film is loaded.
IMPORTANT Use only HP Premium Transparency Film when copying on transparencies. Other transparency film can jam in the copier.
???Insert the transparency with the white strip physically on top and on the end going into the copier first. You can load a maximum of 80 transparencies into the paper tray.
Start Copying
1 Place the original
NOTE To copy successfully, you should place all originals, including small photographs, in the corner along the two green borders.
2Press the Plus (+) and Minus
HP Color Copier 210/210LX User???s Guide
3Press the Copy Quality button until the light appears next to the speed and quality of the copy you want to make.
Copy Quality button
4Press one of the following buttons to start copying:
???Black/White for black and white documents
???Color for color documents
Copier Front Panel
The rest of this chapter covers the buttons and menu items on the copier front panel.
Setting Copy Quality
Use the Copy Quality button to change the speed and quality of the copy. You can choose from the following three quality settings: Best, Normal,
and Fast.
Best: Produces the highest copy quality for all paper types and eliminates the banding effect that sometimes occurs in solid areas. Note that for most documents, the Best setting copies more slowly than the Normal setting.
Normal: Delivers
Fast: Copies faster than the Normal setting and produces draft quality. Using Fast also cuts down on the frequency of replacing your print cartridges because it uses less ink.
To select the copy quality you want, press the Copy Quality button. The light next to your selection turns on.
IMPORTANT If you consistently use a setting on the front panel other than the
NOTE The default setting is indicated by a black dot (???).
HP Color Copier 210/210LX User???s Guide
Reduce or Enlarge Copies
The HP Color Copier 210 contains predefined settings for reducing and enlarging copies. Using these settings, you can enlarge standard photograph sizes to letter/A4, or take advantage of a special feature called Auto Fit.
Auto Fit does a
NOTE To copy successfully using Auto Fit, you must place all originals, including small photographs, in the corner along the two green borders.
When enlarging, Auto Fit enlarges the item to the largest size that can fit on the page without distorting the image.
NOTE If the list of photograph sizes (e.g., 4x6 ??? Ltr or 13x20cm ??? A4) doesn???t look familiar, verify that the correct copy paper size has been set for your copier. Refer to ???Change Copy Paper Size??? later in this chapter.
1Press the Reduce/Enlarge button.
2To scroll through the list of settings, press the Plus (+) or Minus
3 To confirm your selection, press the Select/Resume button.
NOTE To reduce and enlarge 1% at a time, press and hold down the Reduce/Enlarge button, and then use the Plus (+) and Minus
The default setting is indicated by a black dot (???).
IMPORTANT If you consistently use a setting on the front panel other than the default, you can establish that setting as the default. For example, you can change Reduce/Enlarge to Auto Fit. For details, refer to the ???Setting Defaults??? section later in this chapter.
Make Copies Lighter or Darker
To adjust the lightness and darkness of copies, follow these steps:
1Press the Lighter/Darker button. The range of lightness/darkness values appears on a scale on the display.
2To make the copy darker, press the Plus (+) button. (The dot moves to the right.) To make the copy lighter, press the Minus
3To confirm your selection, press the Select/Resume button.
IMPORTANT
HP Color Copier 210/210LX User???s Guide
Change Color Intensity
Use the Color Intensity button to make colors more vivid or more subtle.
1Press the Color Intensity button. The range of color intensity values appears on a scale on the display.
2To produce copies with more intense or vivid colors, press the Plus (+) button. (The dot moves to the right.) To produce copies with paler, more subtle colors, press the Minus
3To confirm your selection, press the Select/Resume button.
NOTE You can also use the Enhance Light Colors (ELC) setting to enhance the
IMPORTANT If you consistently use a setting on the front panel other than the default, you can establish that setting as the default. For example, you can change the Color Intensity default to a more vivid setting. For details, refer to the ???Setting Defaults??? section laterinthis chapter.
The default setting is indicated by a black dot (???).
Clear/Stop
???To stop copying or to return front panel settings to their default values, press the Clear/Stop button.
Menu Items
Use the
???To print the
Align Cartridges
Print cartridges are automatically aligned when they are installed. However, if you are experiencing
???To align the print cartridges, make sure that Align Cartridges is displayed on the front panel display. Then press Select/Resume.
Change Copy Paper Size
With the HP Color Copier 210, you can copy on Letter, Legal, and A4 paper.
To change the copy paper size, follow these steps:
1Press the Menu button repeatedly until Copy Paper Size appears on the front panel display. To display the current default paper size, press the Select/ Resume button.
2To scroll through the paper sizes, press the Plus (+) or Minus
3When the paper size you want appears in the front panel display, press the Select/Resume button to confirm your selection. The paper size you select must correspond to the size of the paper in the lower tray.
NOTE To cancel without making a selection, press the Clear/Stop button.
HP Color Copier 210/210LX User???s Guide
TE (Text Enhancement)
The TE (Text Enhancement) setting sharpens the edges of black text. It should be turned on in most situations. Turn off TE if
???stray dots of color surround some text
???large, black typefaces have a splotchy (not smooth) appearance
???thin, colored objects or lines contain black spots
1With TE displayed on the front panel display, use the Plus (+) and Minus
2To confirm your selection, press Select/Resume.
ELC (Enhance Light Colors)
Use ELC (Enhance Light Colors) to copy very pale colors. Turn on ELC if very pale colors are printing as white.
1With ELC displayed on the front panel display, use the Plus (+) and Minus
2To confirm your selection, press Select/Resume.
Setting Defaults
If you consistently use a setting on the front panel other than the default, you can establish that setting as the default.
NOTE The default setting is always indicated by a black dot (???).
For example, to set Reduce/Enlarge to Auto Fit, follow these steps:
1Press the Reduce/Enlarge button until Auto Fit is displayed, and then press Select/Resume.
2Press the Menu button until Set Defaults is displayed.
3Press Select/Resume. Current settings saved as defaults is displayed.
Factory Defaults
To return all the settings on the control panel to their factory defaults follow this step:
???With Factory Defaults displayed on the menu, press Select/Resume. Returned to factory defaults is displayed.
Copy Controllers
This menu setting is used only if you have a copy access controller for
your HP Color Copier 210. Refer to Chapter 5, ???Copy Access Controllers,??? for information.
HP Color Copier 210/210LX User???s Guide
With the automatic document feeder you can feed up to 40 sheets of paper at a time.You can copy on A4,
NOTE To prevent paper jams, use plain and inkjet paper only. Do not feed glossy paper, transparen- cies,labels,orenvelopes.
For complete instructions on installing the automatic document feeder, refer to Chapter 1, ???Getting Started.???
HP Color Copier 210/210LX User???s Guide
Using the Automatic Document Feeder
You can feed up to 40 sheets of paper at a time.
1If it is not already on, turn on the HP Color Copier 210 using the switch located on the
2Adjust the paper size selector: letter, A4, or legal.
3 Insert the originalsfaceup in the feeder. Notice the symbol on the feeder tray.
Make sure that you insert the paper all the way in the back of the automatic document feeder.
4When the originals are in place, Document loaded. will appear. Press the Start Copy button.
Clearing a Paper Jam
If paper jams in the automatic document feeder, follow these steps:
1 Raise the automatic document feeder cover.
2 Gently remove the paper.
3Close the automatic document feeder cover by pressing it in the center (as opposed to one side). It clicks into place.
HP Color Copier 210/210LX User???s Guide
Copy access controllers provide security and accounting for your HP Color Copier 210. Depending on the type of controller, users might be assigned a code, have a card (sometimes called a ???smartcard??? or ???swipecard???), or require coins (or other means) for access to the copier. Some copy controllers can also separately track the numbers of black and white and color pages copied.
Consult your copy access controller documentation for instructions on using your copy controller. Make sure that your copy controller supplier provides you with the specific cable to connect your copy controller to an HP Color Copier 210.
HP Color Copier 210/210LX User???s Guide
Installing a Copy Controller
1Turn off the HP Color Copier 210.
2Plug the copy controller into the port in the back of the HP Color Copier 210.
3Turn on the copy controller and then the HP Color Copier 210.
4Press the menu button untilCopy Controlleris displayed on the front panel display.
CAUTION After you have activated a copy controller, you will be able to make copies only
if the copy controller is attached.
5To activate the copy controller, press Select/Resume.
6To confirm, press Select/Resume again. Pressing any other key will cancel activating the copy controller.
Using a Copy Controller
After a copy controller has been activated, the only way to make copies is through the copy controller. If a person tries to make a copy without using the copy controller, the following message will appear:
Cannotcopy.Accessthroughcopycontroller.
If the copy controller is turned off, disconnected, or otherwise disabled, the following message will appear:
Cannot copy. Copy controller disconnected.
chapter six 6
Troubleshooting and
Maintenance
Using this Section
The troubleshooting tables in this section provide solutions for
???Copier and
???
Check the basics first
???Make sure the copier has power and is turned on.
???Be sure that the lid is closed.
???Check the
NOTE If the display is in a language you do not understand, refer to ???Set the Front Panel Language and Default Paper Size??? in Chapter 1.
HP Color Copier 210/210LX User???s Guide
If the indicated problem is with the print cartridges...
???Look at the
???Make sure that all tape has been removed from the
???Make sure that all print cartridges are snapped fully forward in the carriage. If they are not properly installed, the front panel will display an error message instructing you to remove and check a cartridge. After you fix this problem, close the lid and press either the Black/ White or Color Start button. (Refer to ???Load the Print Cartridges??? in Chapter 1.)
If the indicated problem is with the loaded paper...
???Push the
???Make sure that the
If your copier has a paper jam, make sure that...
???The lid is closed.
???The
???The proper size paper is being used.
???Paper is loaded fully forward in the tray.
If you see the message Turn Power off and then on again, do so. If you see the message Error #### (Error followed by a number), write down the error number and call for service.
HP Color Copier 210/210LX User???s Guide
A blank page came out of the HP Color Copier 210
HP Color Copier 210/210LX User???s Guide
Placement on the page is wrong or the edges are cut off
Colors are incorrect
Copies are too vivid or bright
HP Color Copier 210/210LX User???s Guide
Pages did not come out of the HP Color Copier 210, or it seems to copy very slowly
Copies are faded or colors are dull
HP Color Copier 210/210LX User???s Guide
Paper wrinkles and is very wet
Copy quality is poor
HP Color Copier 210/210LX User???s Guide
Repetitive patterns are visible on the copy
Copy quality is streaked, smeared, or has white horizontal lines
HP Color Copier 210/210LX User???s Guide
Miscellaneous Problems
Miscellaneous Problems
HP Color Copier 210/210LX User???s Guide
Print Cartridge Problems
IMPORTANT If one or more print cartridges are not printing, you could have one of the following problems:
???The print cartridge(s) might have a faulty circuit connection with the copier.
???The print nozzles might still be covered with tape.
???The print cartridge(s) might be clogged.
???The print cartridge(s) might be out of ink.
Faulty circuitry can sometimes cause streaks or faded colors to appear in your print job. Try reseating each cartridge to ensure good electrical connection between the print cartridges and copier, and then print the self test page. (See Chapter 1, ???Getting Started,??? for instructions.)
Air bubbles or paper dust can occasionally clog one or more nozzles on
a print cartridge. To clear the nozzles and restore print quality, first print the self test page.
Clearing the
If a print cartridge is clogged (and printing the self test page does not clear it), try to clear it manually. (Manual clearing can often clear nozzles more effectively than a self test.) If the print cartridge is still clogged after completing this procedure, replace the clogged print cartridge. Follow these steps:
1Print a self test page. (Refer to ???Getting Started,??? in Chapter 1 for complete instructions on printing the self test page.)
2Four solid color bars and lines on the test page should appear as shown below. (The intensity of the colors will vary depending on the type of paper used.)
If any color bar has streaks, print cartridge nozzles might be clogged, and the corresponding cartridge needs to be cleared.
Streaks appear in bars due to clogged cartridge nozzles.
Gaps also appear in lines.
If streaks appear in the same area of all four bars, faulty print cartridge circuitry might exist in just one print cartridge. Printing a self test page with one print cartridge at a time can isolate the bad print cartridge (which should then be replaced).
HP Color Copier 210/210LX User???s Guide
3Open the lid by firmly pressing the blue button on the right side of the machine.
4 Slide the cartridge selector to the print cartridge you want to clear.
5Press the plunger on the side of the cartridge carriage down
6Print the
If streaks still appear on your printout, the print cartridge might be out of ink. Replace the print cartridge.
If the ink level indicator still shows that ink remains inside the print cartridge, turn off the machine and remove the print cartridge. Using a cloth dampened with water, clean the nozzles and contact plates (metal parts of the cartridge). Reseat the print cartridge and repeat steps 4 and 5 above. Turn on the machine and print a
If streaks still appear, have your copier serviced. Refer to the ???Getting Help??? section in this chapter.
HP Color Copier 210/210LX User???s Guide
Clearing Jammed Paper in the Copier
Paper can get jammed inside the copier when
???You try to copy labels.
???The paper is improperly aligned in the paper tray.
???The wrong type, size, or weight of paper is loaded.
???You are using the wrong paper type.
???You are using the wrong paper size or weight.
???The
???Paper is wrinkled or bent.
???The copier has failed mechanically.
WARNING The preheater and heater guard inside the copier are hot. To prevent injury, allow the heaters to cool before you attempt to remove paper by hand.
1Turn off the copier and open the lid by pressing the blue button on the right side of the copier. (Opening the lid releases the pinch rollers, making it easier to clear a paper jam.)
2Remove the output tray and try to pull out the jammed paper.
If paper is still jammed, reinsert the output tray (matching the notches to the slots on the top of the paper tray) and go to the next step.
3Look inside the machine. If the jammed paper can be removed without bending any of the metal parts, then remove the paper. If you cannot remove the paper, go to the next step.
CAUTION Do not forcefully pull the paper; you might damage the
4 Open the rear panel.
HP Color Copier 210/210LX User???s Guide
5Grasp the paper plug by squeezing the green ring towards the thumb rest, and then pull outward.
WARNING The preheater and heater guard inside the copier are hot. To prevent injury, allow the heaters to cool before you attempt to remove paper by hand.
CAUTION Use extreme care when reaching inside the back of the machine to remove jammed paper. (Never use tools to remove jammed paper.) Be sure to take hold of the jammed paper only; the heater guard is thin and flexible and can easily be damaged.
6Carefully remove the jammed paper from the back of the copier.
7Replace the paper plug.
8Close the rear panel.
Clearing Jammed Paper in the Automatic Document Feeder
If you experience a paper jam in the automatic document feeder, follow these steps:
1 Raise the automatic document feeder cover.
2 Gently remove the paper.
3 Close the automatic document feeder cover. (It clicks into place.)
HP Color Copier 210/210LX User???s Guide
Maintenance
Maintenance is limited to periodic cleaning. Clean inside the machine at least once a year.
Cleaning the exterior case
Use a soft, damp,
Cleaning the copy glass
CAUTION Donotuse abrasives, acetone, benzene, or carbon tetrachloride on the glass; these can cause
damage.
WARNING Turn off the machine and remove the power cord before cleaning. Even though the machine is off, power is still being applied and electric shock could occur.
1Turn off the HP Color Copier 210 and raise the document cover.
2Clean the glass with a soft cloth or sponge moistened with warm water and a mild soap or detergent.
3Rinse the soft cloth or sponge with clean water, wring out excess water, and wipe any remaining soap or detergent from the glass.
4Dry the glass with a chamois or cellulose sponge to prevent water spotting. If soap or detergent does not clean the glass sufficiently, use isopropyl alcohol as a cleaning agent.
Cleaning inside the printing area
1Press the Start button. (No original needs to be on the copy glass.)
2When the copier has taken a piece of paper and you hear the print cartridge carriage start to move, turn off the power.
3Lift the lid by pushing the blue button on the right side of the copier and push the print cartridge carriage to the right.
WARNING The metal platen between the pinch rollers has a sharp edge that could cause injury. Use care when cleaning this item.
4Using a damp,
Clean platen.
5Repeat steps 1 and 2 using adry,
6Lower the lid and turn on the machine. (The paper will be ejected automatically.)
7Print the self test page to clean up any residual ink.
HP Color Copier 210/210LX User???s Guide
Cleaning under the copy glass
CAUTION Use care when removing and reassembling the copyboard so you do not damage the glass.
1Turn off the HP Color Copier 210.
2Remove the document cover or automatic document feeder.
3Using a screwdriver or a coin, slightly twist each of the screw caps in each corner of the copyboard counterclockwise. Set the screw caps aside in a safe place.
4Remove each screw and place each one with the screw caps.
5 From the back of the machine, remove the three screws on the lid.
6 Grasp both sides of the copyboard (front and back) and carefully lift it off.
7Refer to ???Cleaning the copy glass??? earlier in this chapter for
HP Color Copier 210/210LX User???s Guide
Reassembling the copier
CAUTION Use care when reinstalling the copyboard so you do not damage the glass.
1Carefully lower the copyboard onto the lid of the machine.
2Replace and tighten the three screws holding the copyboard to the back of the machine.
3Replace and tighten the screws at each corner of the top of the copyboard.
4Return the screw caps to their places at each corner and use a flat screwdriver or a coin to slightly twist each of the screw caps clockwise.
5Replace the document cover or automatic document feeder.
Getting Help
Before you call for customer support, make sure you do the following:
1Review this chapter.
2Print the
If you still have difficulty, begin by contacting the person who sold you your copier. Your sales representative or dealer is familiar with your needs and equipment and should be able to provide you with the information you want.
HP Support Services
If you can???t find the answer you need in this book, contact one of the HP support services listed in the following pages.
Some support services are available only in the U.S. and Canada, while others are available in many countries worldwide. If a support service number is not listed for your country, contact your nearest authorized HP dealer for help.
HP Color Copier 210/210LX User???s Guide
CompuServe
Support information and interactive sharing of technical information is avail- able on CompuServe???s HP Peripherals forum GO HPPER.To subscribe, call CompuServe, Inc. at (800)
This service is not operated by HP.)
Internet
For support information and documentation, visit the
HP Customer Support
If you still need help, call the HP Customer Support Center. Before calling, have your date of purchase and serial number and be sitting near your copier.
Calling in the U.S. and Canada during warranty
Call (208)
Calling in the U.S. and Canada post warranty
If your copier is not under warranty, you can call (800)
HP Color Copier 210/210LX User???s Guide
Calling in Europe
You can call the support center in the following countries:
???Europe (English): 44 171 512 5202
???United Kingdom: 0171 512 5202
???Austria: 0660 6386
???Belgium (Dutch): 02 626 8806
???Belgium (French): 02 626 8807
???Denmark: 3929 4099
???Finland: 0203 47288
???France: 04 50 43 9853
???Germany: 0180 5 25 81 43
???Ireland: 01 662 5525
???Italy: 02 26410350
???Netherlands: 020 606 8751
???Norway: 22 11 6299
???Portugal: 01 441 7199
???Spain: 902 321 123
???Sweden: 08 619 2170
???Switzerland (French): 0848 80 11 11
???Switzerland (German: 0848 80 11 12
Calling in Australia and New Zealand
Call (03)
Calling elsewhere in the world
Contact your local dealer or nearest HP Sales and Support Office for informa- tion on obtaining technical assistance or hardware repair services.
Returning Your HP Color Copier 210 for Service
After obtaining authorization for hardware service from HP Customer Sup- port Center, be sure to pack your HP Color Copier 210 in a protective carton. We recommend you save the original shipping container for this purpose.
NOTE
Use these guidelines before returning your HP Color Copier 210 for service:
1Use the troubleshooting instructions to make certain the problem is in your HP Color Copier 210 product and is not the result of configuration problems or inappropriate settings. If possible, identify the defective function.
2If repair is required, follow the steps in ???Prepare your HP Color Copier 210 for shipment,??? below. Please include these items in the box:
???A brief description of symptoms for service personnel. (Samples of print quality problems are helpful.)
???A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
???Your name, address, and a phone number where you may be reached during the day.
HP Color Copier 210/210LX User???s Guide
Prepare your HP Color Copier 210 for shipment
1Turn on the HP Color Copier 210.
2Open the copier lid by pressing the blue button on the right side of the copier. Be sure to place your hand on top of the copier because the lid will pop open quickly.
3Remove all print cartridges.
CAUTION Printcartridgesthatremaininsidecancausedamage.
4To minimize shipment damage to the HP Color Copier 210, lock the scanner by sliding the scanner lock under the left side of the lid to the
locked position.
5Turn off the HP Color Copier 210.
Ordering accessories and supplies
In the U.S., you can order copier supplies by calling HP Direct at (800) 538- 8787 to get the name of your local authorized HP dealer.
Outside the U.S., call your local authorized HP dealer.
HP Color Copier 210/210LX User???s Guide
Power cord (call your dealer for the correct part number for your country)
chapter seven 7
Limited Warranty
Product Number: C5302A/C5305A
Duration of Limited Warranty (Hardware): 1 Year
Duration of Limited Warranty (Software): 90 Days
Duration Limited Warranty (Print Cartridges): 90 Days
Extent of Limited Warranty
1
of HP???s warranty are stated in this User???s Guide. Those conditions and limitations include:
(a)For software products, the warranty applies only to the media upon which the product is recorded; and
(b)HP does not warrant the operation of any product to be uninterrupted or error free.
HP Color Copier 210/210LX User???s Guide
2HP???s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:
(a)Improper or inadequate maintenance;
(b)Software or interfacing not supplied by HP;
(c)Unauthorized modification or misuse;
(d)Operation outside the product???s environmental specifications, including duty cycle abuse or use of a mechanical switchbox without a designated surge protector;
(e)Use of
(f ) Improper site preparation or maintenance.
3For HP copier/printer products, the use of a
4If any software media product or print cartridge product proves defective during the applicable warranty period, and if the product is covered by HP???s warranty, the customer shall return the product for replacement.
5If HP receives, during the applicable warranty period, notice of a defect in hardware product which is covered by HP???s warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or
6If HP is unable to repair or replace, as applicable, a defective product which is covered by HP???s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product, provided the customer returns the product.
7
8This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.
Limitations of Warranty
1NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES
ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR
IMPLIED, WITH RESPECT TO ITS PRODUCTS. HP AND ITS THIRD
PARTY SUPPLIERS SPECIFICALLY DISCLAIMTHE IMPLIEDWAR-
RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU-
LAR PURPOSE.
2To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (in- cluding provinces in Canada) may:
(a)Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., Australia and the United Kingdom);
(b)Otherwise restrict the ability of a manufacturer to make such disclaimers or impose such limitations; or
(c)Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on how long an implied warranty lasts.
3To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer???s sole and exclusive remedies.
4Installation and warranty services are available outside the country of initial purchase only if the customer pays HP international prices (???HP international price??? is equal to any
HP Color Copier 210/210LX User???s Guide
Limitations of Liability
EXCEPT FORTHE OBLIGATIONS SPECIFICALLY SET FORTH
INTHISWARRANTY STATEMENT, IN NO EVENT SHALL HP
BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL,
OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CON-
TRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER
ADVISED OFTHE POSSIBILITY OF SUCH DAMAGES.
Warranty Service
Express service
To obtain HP Express service, the customer must contact an HP service office or an HP customer support center for basic troubleshooting first.
If a customer unit needs a minor part replacement and these parts can normally be replaced by the customer, the customer replaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty and taxes for any part that HP asks to be returned.
For some repairs, the HP Customer Support Center may direct customers to designated Authorized Service Providers who are certified by HP to service the HP Color Copier 210.
If a customer unit needs to be returned to HP for repair, HP will expedite the repair or provide a replacement unit and will utilize an express delivery service, when available by courier or by mail system to expedite the return of the repaired or replacement unit.
Warranty Upgrades
Extended warranties and service option upgrades may be obtained through your local HP authorized dealer or HP service centers.
In the U.S. and Canada, extended warranties may also be obtained by calling
HP at 1 (800)
Speed Specifications
Copy speed is related to the complexity of the document.
Black Copy Speed
Draft mode: 10 pages per minute
Normal mode: 9 pages per minute
Best mode: 6 pages per minute
Color Copy Speed
Draft mode: 8 pages per minute
Normal mode: 3 page per minute
Best mode: 1.6 page per minute
(full page, full color graphics)
Draft mode: 4 pages per minute
Normal mode: 1.2 pages per minute
Best mode: .3 pages per minute
Power Specifications
Source voltage
Frequency
Environmental Specifications
Operating ranges
Recommended ranges
Humidity
HP Color Copier 210/210LX User???s Guide
Regulatory Notices
FCC Statement (U.S.A.)
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, any cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interfer- ence to radio or television reception, which can be deter- mined by turning the equipment off and on, the user is encourages to try to correct the interference by one or more of the following measures:
???reorient the receiving antenna
???increase the separation between the equipment and the receiver
???connect the equipment into an outlet on a circuit different from that to which the receiver is connected
???consult the dealer or an experienced radio/TV techni- cian for help
The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve
CAUTION: Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the
Telecommunications General Approval (UK)
Pursuant to Section 22 ofTelecommunications Act of 1984 this product is approved for secondary attachment to approved primary attachment devices connected to the telecommunication network under the General Approval (NS/G/1234/5/100003).
DOC Statement (Canada)
Le pr??sent appareil num??rique n'??met pas de bruits radio??lectriques d??passant les limites applicables aux appareils num??riques de la classe B prescrites dans le R??glement sur le brouillage radio??lectrique ??dict?? par le minist??re des Com- munications du Canada.
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Depart- ment of Communications.
Ger??uschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb
nach DIN 45635T. 19
Declaration of Conformity
(According to ISO/IEC Guide 22 and EN45014)
AND
declares, that the product, HP Color Copier 210/210LX, model number C5302A/C5303A conforms to the following Product Specifications:
Safety: EN60950:1992 +A1 & A2 IEC 950:1991 +A1, A2 & A3 UL1950, 3rd Edn:1995 CSA22.2 No.950 3rd Edn.:1995
EMKO
EMC: CISPR22:1993/EN55022:1994 - Class B
IEC
IEC
IEC
FCC Part 15 - Class B /
IEC
IEC
Supplementary Information: LED'S IN THIS PRODUCT
ARE CLASS I IN ACCORDANCETO
The Product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and EMC Directive 89/336/EEC, and carries the CE marking accordingly.
HP Color Copier 210/210LX User???s Guide
index
A
alignment, print cartridges
Auto Fit
automatic document feeder
avoiding paper types
B
background dots
blank page
C
cartridges, print alignment
ink level
case, cleaning
copier
print cartridges
incorrect
intensity
streaks
CompuServe support
controllers, copy access
cleaning
service
shipping
copies
Auto Fit
color intensity
edges cut off
quality
speed
copy access controllers
curling paper
customer support
cyan
D
damaged parts
color intensity
front panel
document feeder, automatic
dots, background
E
ELC (Enhance Light Colors)
Enhance Light Colors (ELC)
envelopes
error messages. See messages express service
exterior case, cleaning
F
Fast quality
feeder, automatic document
film. See transparency FIRST support
Index
front panel
about
paper type setting
G
glass, cleaning
glossy paper
H
halo effect
HP support services
I
incorrect color
alignment
ink level
InkJet paper
J
jams, paper
L
labels
language, front panel
lines on copies
paper
location, copier
M
magenta
problems; troubleshooting; specific problems
can't copy
front panel
lid open
print cartridges
unlock scanner
moving copier
N
newspaper, copying
O
originals feeding
P
packing materials
pages, number per print cartridge
avoiding types
jams
out of, message
size
torn
troubleshooting
types
wrinkled
damaged
patterns on copies
alignment
ink level
printer area, cleaning
T
TE (Text Enhancement)
test
Text Enhancement (TE)
torn paper
transparency film
output
troubleshooting
messages; problems; specific problems
U
unlocking scanner
V
ventilation
W
warranty
white lines
Y
yellow
Index
Minus
Selects the number of copies and scrolls through available settings.
HP Color Copier 210/210LX
Change Print Cartridges
Load Paper
1.Slide the paper width and length adjusters to their outermost positions.
2.Insert up to a
3.Slide the paper width and length adjusters in until they stop at the edges of the paper.