ARCTIS
Upright Freezer no_frost
Operating Instructions
818 20
ARCTIS
Upright Freezer no_frost
Operating Instructions
818 20
Dear customer,
Before placing your new freezer into operation please read these operating instructions carefully. They contain important information for safe use, for installation and for care of the appliance.
Please keep these operating instructions for future reference. Pass them on to possible new owners of the appliance.
1 Notes which are important for your safety or for the proper functioning of the appliance are stressed with a warning triangle and/ or with signal words (Warning!, Caution!, Important!). Please observe the following carefully.
01. This symbol and numbered instructions guide you step by step in the operation of the appliance.
2. .....
3 Supplementary information regarding operation and practical applications of the appliance appear after this symbol.
2 Tips and notes concerning economical and environmentally sound use of the appliance are marked with the cloverleaf.
Explanations of the technical terminology used in the operating instructions can be found at the end in the section "Technical Terminology".
The operating instructions contain instructions for the correction of possible malfunctions by the user in the section "What to do if ...". If these instructions should not be sufficient, please contact your local AEG Service Force Centre.
If you require assistance or advice on your appliance, please contact our Customer Care Department by letter or telephone:
Printed on paper manufactured with environmentally sound processes.
he who thinks ecologically acts accordingly ...
Contents
1 Important Safety Instructions
These warnings are provided in the interests of your safety. Ensure that you understand them all before installing or using this appli- ance. Your safety is of paramount importance. If you are unsure about any of the meanings of these warnings contact the Customer Care Department.
Prior to Installation
???Check the freezer for transport damage. Under no circumstances should a damaged appliance be installed! In the event of damage, please contact your retailer.
Installation
???This appliance is heavy. Care should be taken when moving it.
???It is dangerous to alter the specifications or attempt to modify this product in any way.
???Ensure that the appliance does not stand on the electrical supply cable. If the supply cable is damaged, it must be replaced by a cable available from your local Service Force Centre.
???Any electrical work required to install this appliance should be carried out by a qualified electrician or competent person.
???Parts which heat up should not be exposed. Whenever possible, the back of the appliance should be close to a wall, but leaving the required distance for ventilation, as stated in the installation instruc- tions.
???The appliance should be left for 2 hours after installation before it is turned on, in order to allow the refrigerant to settle.
Refrigerant
The refrigerant isobutane (R600a) is contained within the refrigerant circuit of the appliance, a natural gas with a high level of environmen- tal compatibility, which is nevertheless flammable.
???During transportation and installation of the appliance, be certain that none of the components of the refrigerant circuit become dam- aged.
???If the refrigerant circuit should become damaged:
???avoid open flames and sources of ignition;
???thoroughly ventilate the room in which the appliance is situated.
Important Safety Instructions
Child Safety
???Do not allow children to tamper with the controls or play with the product.
???Keep packaging material away from children! (There is a risk of suffo- cation!)
During Use
???This appliance is designed for domestic use only, specifically for the storage of edible foodstuffs only. It is not intended for commercial or industrial use.
???Containers with flammable gases or liquids can leak at low tempera- tures. Do not store any containers with flammable materials such as, spray cans, fire extinguisher refill cartridges etc in the freezer.
???Frozen food should not be refrozen once it has thawed out.
???Do not place carbonated or fizzy drinks in the freezer.
???Ice lollies can cause ???frost/freezer burns??? if consumed straight from the freezer compartment.
???Do not remove items from the freezer compartment if your hands are damp/wet, as this could cause skin abrasions or frost/freezer burns.
???Bottles and cans must not be placed in the freezer. They can burst when the contents freeze.
???Manufacturers?? recommended storage times should be adhered to. Refer to relevant instructions.
Maintenance and Cleaning
???Before cleaning, always switch off the appliance and disconnect from the electrical supply.
???When unplugging always pull the plug from the mains socket, do not pull on the cable.
Servicing
???This product should be serviced by an authorised engineer and only genuine spare parts should be used.
???Under no circumstances should you attempt to repair the appliance yourself. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning.
Contact your local AEG Service Force Centre.
Environmental Information
Packaging
All transit packaging materials are environmentally compatible and can be reused. Wood is
>PE< for polyethylene, e.g. the outer covering and the bags in the inte- rior.
>PS< for polystyrene foam, e.g. the pads, which are pure hydrocarbon compounds and can be recycled.
The carton parts are made from recycled paper. Please dispose of the packaging with due care for the environment.
Old Appliances
When disposing of your old appliance:
Make the appliance unusable by cutting off the cable and remove any door catches to ensure small children cannot be trapped inside.
Help to keep your country tidy - use an authorised disposal site.
Appliance Transport
Two persons are required to transport the appliance. There are two recessed handles at the front of the base and at the back of the appli- ance at the top for improved gripping.
01. Grip the appliance with the recessed handles positioned as in the draw- ing, and transport the appliance.
2.In order to push the appliance into its final position, press carefully at the top of the door and tip the appliance back slightly. The weight is then transferred to the back wheels and the appliance can be easily pushed.
Before Use
Packaging
01. Remove all adhesive tape and packaging from the interior of the appli- ance.
3 Any remnants of adhesive can be removed with white spirit.
2. Remove the transport protection pieces and pull off the adhesive tape.
3.Wash the inside of the appliance with lukewarm water with a little bicarbonate of soda added (5 ml to 0.5 litre of water). Do not use soap or detergent as the smell may linger. Dry the appliance thoroughly.
Fitting the Door Handles
1 Caution! Do not use excessive force and overtighten the screws (max. 2 Nm) as you may damage the door handles.
0 1. Screw the top handle bracket to the handle rod (1). Fit the bottom han- dle bracket on the lower
2.Fit the top handle bracket on the top
and screw the handle rod to the bottom handle bracket (4).
Installation
Installation Location
The appliance should be installed in a well ventilated, dry room.
Energy use and efficient performance of the appliance is affected by the ambient temperature.
The appliance should therefore
???not be exposed to direct sunlight;
???not be installed next to radiators, cookers or other sources of heat;
???only be installed at a location whose ambient temperature corresponds to the climate classification, for which the appliance is designed.
The climate classification can be found on the rating plate, which is located at the left on the inside of the appliance.
The following table shows which ambient temperature is correct for each climate classification:
Installation
The freezer needs ventilation
Air is fed under the door through the vent slots in the base and is exhausted upwards along the back wall. To ensure proper air circulation never cover or alter the vent openings.
Important! If the appliance is installed under, for example, a hanging cabinet, a clearance of at least 10 cm between the top of the appliance and the cabinet above it must be maintained.
Please check whether, after installing
your appliance and especially after reversing the door, the door seal fits
tightly. A badly fitting door seal may lead to heavy frosting and a higher power consumption (see also ???Something not working???).
Appliance Alignment
01. The appliance must be level. Please compensate for unevenness in the floor by turning the two adjustable feet at the front.
Installation
Electrical Connection
Any electrical work required to install this appliance should be carried out by a qualified electrician or competent person.
1 WARNING ??? THIS APPLIANCE MUST BE EARTHED
The manufacturer declines any liability should these safety measures not be observed.
Before switching on, make sure the electricity supply voltage is the same as that indicated on the appliance rating plate. The rating plate is inside, on the left.
The appliance is supplied with a 13 amp plug fitted. In the event of having to change the fuse in the plug supplied, a 13 amp ASTA approved (BS 1362) fuse must be used.
Important
The wires in the mains lead are coloured in accordance with the follow- ing code:
As the colours of the wires in the mains lead of this appliance may not correspond with the coloured
markings indentifying the termi- Blue nals in your plug, proceed as fol-
lows:
1.The wire coloured green and yellow must be connected to the terminal marked with the
letter ???E??? or by the earth sym-
bol 
or coloured green and yellow.
Green
& Yellow
Brown
Cord Clamp
2.The wire coloured blue must be connected to the terminal ???N??? or coloured black.
3.The wire coloured brown must be connected to the terminal marked ???L??? or coloured red.
4.Upon completion there must be not cut, or stray strands of wire present and the cord clamp must be secure over the outer sheat.
1Warning! A
Reversing the door
The door hinges can be changed from right (as supplied) to left if required to suit the location where the appliance is installed.
1 Warning! Unplug from the mains before reversing the door.
01. Open the door and remove the plinth cover to the front. Move the door hinge bracket cover on
the plinth cover from the left to the right. Close the door.
2.With the door closed, remove the
door hinge bracket and remove the door hinge bracket down- wards.
3. Remove the door fitting from the 
door hinge bracket (1, 2). Move 1 the hinge bracket pivot from the
right to the left hand hole (3). Place the door fitting supplied on the hinge bracket pivot (4, 5).
2
3 
Reversing the door
4.Remove the door fitting on the lower right (1) and reposition the door hinge bracket cover from the lower left to the right of the door (2), place the door fitting supplied in the lower left of the door (3). Carefully remove the door to the front and place on one side.
5.Move the upper hinge bracket pivot to the left.
6.Carefully slide the door onto the top hinge bracket pivot and close.
7.Place the lower door hinge bracket with the hinge bracket pivot in the lower left of the door and fasten.
818 20
8. Unscrew the top handle bracket from the handle rod (1). Unscrew the bottom handle bracket from the door (2).
9. Unscrew the top handle bracket from the door (3) and screw onto the bottom
1 Caution! Do not use excessive force and overtighten the screws (max. 2 Nm) as you may damage the door handles.
10. Turn the handle bracket with the handle rod 180?? and screw them to the door (5) and the fitted han- dle bracket (6).
1 Caution! Do not use excessive force and overtighten the screws (max. 2 Nm) as you may damage the door handles.
11.Open the door and fit the plinth cover.
The
???The
Description of the appliance
View of the appliance
??? Control panel
??? Interior Illumination
??? Cold accumulation block
??? Compartments with lids and drawers
???
?? Drawer (for frozen food storage only)
Cold accumulation block
There is one cold accumulation block in the freezer.
Refer to the section ???Prior to Initial
3 In the event of a power failure or malfunction, the cold accumulation block will increase the hold over period by several hours, providing
it is placed in the uppermost drawer, at the front, above the frozen food.
You can also use the cold accumulation block in a cool bag.
Description of the appliance
Control Panel
1ON/OFF button
2Temperature display
3Temperature setting buttons
4FROSTMATIC button and FROSTMATIC indicator light (yellow)
5WARNING OFF button and warning indicator light (red) (see section: "Control and Information Systems")
Temperature setting buttons
The temperature is adjusted using the ???+??? (WARMER) and
These buttons are connected to the temperature display.
???The temperature display is switched over from the display of the ACTUAL temperature (Temperature display is illuminated) to the dis- play of the DESIRED temperature (Temperature display flashes) by pressing one of the two buttons, ???+??? (WARMER) or
???Each time one of the two buttons is pressed again the DESIRED tem- perature is adjusted by 1 ??C.
???If neither button is pressed, the temperature display automatically switches back after a short period (approx. 5 sec.) to the display of the ACTUAL temperature. The ACTUAL temperature in the appliance is now adjusted to match the preset DESIRED temperature.
DESIRED temperature means:
The temperature that is required in the appliance, this can be adjusted to the temperatures shown in the display. The DESIRED temperature is indicated by flashing numbers.
ACTUAL temperature means:
The temperature display indicates the temperature that is currently present in the appliance. The ACTUAL temperature is indicated with illuminated numbers.
3 Once the FROSTMATIC function has been switched on the DESIRED temperature that was set originally cannot be changed.
Description of the appliance
Temperature display
The temperature display shows several types of information.
???In normal operation the current freezer compartment temperature is displayed (ACTUAL temperature).
???During temperature adjustment, a blinking display of the temperature selected at the moment occurs (DESIRED temperature).
???In the event that frozen food has been partially or totally defrosted, perhaps as the result of a lengthy power failure and if the WARNING OFF button is activated the temperature display will show the war- mest temperature the frozen food has reached on restoration of the power supply.
???If there is a fault in the appliance a square will appear in the temper- ature display.
The FROSTMATIC function allows for fast freezing of fresh food products, and at the same time protects previously stored goods against undesired warming in the freezer compartment.
01. The FROSTMATIC function is switched on by pressing the FROSTMATIC button. The yellow light illuminates. The compressor runs continuously.
2.The FROSTMATIC function can be ended manually at any time by press- ing the FROSTMATIC button again. The yellow light goes out.
If the FROSTMATIC function is not ended manually, the appliance elec- tronics switch off the FROSTMATIC function after approx. 50 hours. The yellow light goes out.
Important! Once the FROSTMATIC function has been switched on the DESIRED temperature that was set originally cannot be changed.
WARNING OFF button
With the WARNING OFF button, the acoustic warning
signal can be switched off, e.g. the "Open Door" warning when sorting in or out, the food to be frozen.
When there is a temperature warning, if the WARNING OFF button is activated following a power cut, the temperature display will show the warmest temperature the frozen food has reached on restoration of the power supply.
Prior to Initial
1 Before connecting the appliance to the mains and putting it into oper- ation for the first time, leave the appliance to stand for 30 minutes if was transported upright. After transport on its side, the appliance must be left to stand for 2 hours before putting it into operation. This is nec- essary to allow the refrigerant to flow back into the compressor. Other- wise the compressor may be damaged.
01. Please clean the appliance interior and all accessories prior to initial
2.The appliance must be correctly installed in accordance with the chap- ter "Installation" before it is put into operation for the first time. Care should be especially taken that the mains voltage and frequency avail- able correspond with the appliance???s rating plate.
3.Remove the cold accumulation block from the appliance.
4.Only put the cold accumulation block to freeze in the top compartment after the optimal storage temperature of
5.After 24 hours place the cold accumulation block in the uppermost compartment, at the front, above the frozen food.
6.
Initial use
01. Insert plug into mains socket.
2.Press ON/OFF button.
A warning tone sounds and the red warning light flashes indicating that the required storage temperature has not yet been reached. The compressor starts and then runs automatically.
3.Press the WARNING OFF button to switch off the warning tone.
4.Set temperature to
Important! Wait until the freezer compartment has reached a tempera- ture of
Temperature Adjustment
0 1. Press either the ???+??? (WARMER) or
The temperature display switches over and the DESIRED temperature currently set flashes on the temperature display.
2.To adjust to a warmer temperature, press the ???+??? (WARMER) button. To adjust to a colder temperature, press the
Each time one of the two buttons is pressed again the DESIRED temper- ature is adjusted by 1 ??C.
Temperature range that can be set:
Note: From a food safety point of view,
3 If the buttons are not pressed again for approx. 5 seconds the tempera- ture display will change from the DESIRED temperature to the ACTUAL temperature. The display changes from flashing to illuminated num- bers.
Important! Please check red warning display and temperature display regularly to ensure maintenance of the storage temperature.
Switching the Appliance Off
In order to protect frozen goods, the appliance is guarded against accidental switching off
0 1. To switch off press and hold the ON/OFF button.
A "count down" is started in the temperature display, which counts backwards from "3" to "1". After "1" is reached the appliance switches off. Illumination at the temperature display goes off.
Note:
The appliance cannot be switched on or off if unplugged, or if there is no power being supplied to it.
Following connection to the mains power supply, the appliance returns to the same operating state as before the interruption of main power.
If the appliance is not going to be used for an extended period:
01. Switch appliance off by pressing and holding the ON/OFF button (see above).
2.Unplug or switch off at the mains supply.
3.Clean thoroughly (see section: "Maintenance and Cleaning").
4.Leave door open to avoid accumulation of odours.
Control and Information Systems
The control and information systems consist of the temperature display, an optical warning display and an acoustic warning.
The system warns if:
???the appliance door remains open for longer than 80 seconds;
???the temperature in the freezer compartment is too warm;
???there are functional errors with the appliance.
"Open Door" Warning
If the door remains open longer than approx. 80 seconds, the red warning indicator flashes and a warning tone sounds. If you need more time for sorting or rearranging frozen foodstuff, you can switch off warning tone for 80 seconds by pressing the WARNING OFF button. The red warning indicator will go out when the door is closed.
Temperature Warning
The red warning display and the temperature display flashes and an audible warning sounds, as soon as the temperature in the freezer com- partment is warmer than
A rise in temperature may be caused by:
???frequent door opening for long periods of time;
???loading with large quantities of warm foods;
???high ambient temperature;
???an error with the appliance.
0 1. You can cancel the warning tone with the WARNING OFF button.
The temperature display for the freezer indicates the warmest tempera- ture the freezer has reached during the temperature alarm period. After approx. 5 seconds the temperature display reverts to the current freezer temperature.
3 While the current freezer temperature is above
Control and Information Systems
When the temperature in the freezer falls below
If the WARNING OFF button is pressed now, the red warning indicator switches off. In addition, the temperature display will show for five sec- onds the highest temperature the frozen food has warmed to. Then the display will change to the current freezer temperature. The stored high- est temperature is now erased.
Attention! If suspicion of partial or complete thawing exists, please check the quality of the foods to determine if they can be used.
Function Errors
If the appliance electronics detect a technical fault that needs to be rectified by your local Service Force Centre, the temperature display shows a square in the lower part of the temperature display. The red warning indicator flashes. The appliance will continue to operate in emergency mode.
Freezing
Except for the bottom drawer, which serves for storage purposes, all compartments and drawers are suited for freezing small quantities of fresh food. The two upper compartments are suited for freezing of large quantities of food.
Important!
???The temperature in the freezer compartment must be
???Please observe the freezing capacity given on the rating plate. The freezing capacity is the maximum quantity of fresh food that can be frozen within a period of 24 hours. If you wish to freeze food several days in a row, please observe a maximum capacity of only 2/3 to 3/4 of that on the rating plate.
???Allow warm food to cool down before freezing. The warmth will cause increased ice formation and increase the power consumption.
???When freezing large quantities of food, place the frozen cold accu- mulation block at the top of the cold food.
???Thawed foods which have not been processed further (cooked into meals) may not under any circumstances be frozen a second time.
01. When freezing maximum capacity press the FROSTMATIC button 24 hours prior to freezing, or 4 to 6 hours for smaller quantities. Yellow indicator light illuminates.
3 The FROSTMATIC button need not be pressed for freezing of small quantities of up to 3 kg.
2.All foods must be packed air tight prior to freezing, so that they do not dry out or lose their flavour, and so that no flavour contamination of other frozen goods occurs.
Caution! Do not touch frozen food with wet hands. Your hands could freeze to the food.
3.Place the packed food in the drawers. Unfrozen food must not touch items already frozen, otherwise the frozen food could begin to defrost.
3 The appliance electronics automatically switch the FROSTMATIC func- tion off after a period of 50 hours. Yellow indicator light goes out. You can also stop the FROSTMATIC function manually by pressing the FROSTMATIC button again.
Tips:
???The following are suited for the packaging of frozen goods:
???freezer bags and polyethylene wraps;
???plastic containers for frozen goods;
???
???The following are suitable for sealing bags and wrap: plastic clips, rubber bands or tape.
???Smooth the air out of the bag before sealing; air makes it easier for the frozen food to dry out.
???Make flat packages, because these freeze more quickly.
???Do not fill plastic containers for frozen goods to the brim with liquid or
Frozen Storage
Important! Wait until the necessary storage temperature of
???Load the freezer only with packaged frozen goods, so that they do not dry out or lose their flavour, and so that no flavour contamina- tion of other frozen goods can occur.
???Please observe maximum storage times and expiry dates of frozen goods.
2 Place frozen foods in the drawers sorted by type, as far as possible. This will give you a better overview of the contents, avoid extended door opening and therefore save electricity.
Preparation of Ice Cubes
01. Fill the ice cube tray 3/4 full with cold water, place it in the freezer and leave to freeze.
2.To loosen the frozen cubes, either bend the ice cube tray or hold it under running water for a few seconds.
Important! Never try to free an ice tray that is frozen to the freezer compartment using pointed or sharp edged objects. Use a soft plastic scraper.
Storage Goods Symbols/Freezing Calendar
(not on all models)
???The symbols on the drawers show different types of frozen goods.
???The numbers indicate storage
times in months for the appropriate types of frozen goods. Whether the upper or lower value of the indicated storage time is valid depends on the quality of the foods and
Maximum Load
In order to load large quantities or bulky freezer items, you can remove the interior (except for the bottom drawer and the upper compartment lid, which serves for good ventilation) and place the freezer goods directly onto the storage grid.
However, when the drawers are removed, the stored items must not extend the load limit at the storage grid???s front.
Opening the door
If the door is closed when the appliance is in operation, it cannot be immediately opened again, because a vacuum occurs which holds the door closed until pressure has been equalised. The door can be opened again after several minutes.
Hints and Tips
Normal Operating Sounds
???You may hear faint gurgling or bubbling sounds when the refrigerant is pumped through the coils or tubing at the rear, to the cooling plate/evaporator.
???When the compressor is on, the refrigerant is being pumped round and you will hear a whirring sound or pulsating noise from the com- pressor.
???A thermostat controls the compressor and you will hear a faint click when the thermostat cuts in and out.
Food Storage
To obtain the best performance from your freezer:
???Do not store warm food or evaporating liquids.
???Do not store food uncovered.
???Keep the time between buying chilled food and placing it in your freezer as short as possible.
???Do not push food together too much, try to allow air to circulate around each item.
2Energy Saving Advice
???Do not install the appliance close to sources of heat, such as a cooker, dishwasher or radiator.
???Locate the appliance in a cool well ventilated room and make sure that the air openings of the appliance are not obstructed.
???Always leave warm food to cool down to room temperature before placing in the freezer.
???Try to avoid keeping the door open for long periods or opening the door too frequently as warm air will enter the cabinet and cause the compressor to switch on unnecessarily often.
???Ensure there are no obstructions preventing the door from closing properly.
Maintenance and Cleaning
Before any maintenance or cleaning work is carried out DISCONNECT the appliance from the ELECTRICITY supply.
Internal Cleaning
01. Clean the inside and accessories with warm water and bicarbonate of soda (5 ml to 0.5 litre of water). Rinse and dry thoroughly.
1Warning!
???Do not use detergents, abrasive powders, highly perfumed cleaning products, wax polishes or cleaning products containing bleach or alcohol.
2.Regularly check the door seals and wipe clean to ensure they are clean and free from debris.
External Cleaning
1 Warning!
???Do not use abrasive products
???There are sharp edges on the underside of the product so care should be taken when cleaning.
01. Use a normal household stainless steel cleaner to clean the stainless steel surface.
This cleaner simultaneously forms a protective film against finger marks.
1Caution: Do not allow the stainless steel cleaner to come into contact with plastic parts, e.g. the end caps on the doors, as it will damage them.
2 Accumulation of dust at the condenser increases energy consumption. For this reason carefully clean the condenser at the back of the appli- ance once a year with a soft brush or a vacuum cleaner.
What to do if ...
Correcting Malfunctions
Perhaps a malfunction has been caused by a minor error, which you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.
1 Warning! Freezers must only be repaired by trained personnel. Repairs carried out by untrained personnel can lead to substantial danger for the user. Please contact your local Service Force Centre for repairs or service.
What to do if ...
If after the above checks there is still a fault, call your local AEG Service Force Centre.
Replacing the light bulb
1 Warning! Danger of electrical shock! Before replacing the light bulb switch appliance off and remove the mains plug, or switch off or disconnect from the electricity supply.
Light bulb specifications:
0 1. To switch the appliance off press
and hold the ON/OFF button. 2. Remove mains plug.
3. For replacement of the light bulb press the cover and remove it like shown on the illustration.
4.Replace defective light bulb.
5.Place the cover again.
Regulations, Standards, Guidelines
This appliance was designed for household use and was manufactured in accordance with the appropriate standards. The necessary measures in accordance with appliance safety legislation regulations (GSG), acci- dent prevention regulations for refrigeration appliances (VBG 20) and the regulations of the German Society of Electrical Engineers (VDE) were observed in the manufacture of this appliance.
The refrigerant circuit has been checked for leaks.
;This appliance is in accordance with the following EU guidelines:
???73/23/EWG dated 19 February 1973 - low voltage guidelines.
???89/336/EWG dated 3 May 1989
(including guideline change notice 92/31/EWG) - EMV guideline
Guarantee Conditions
AEG offer the following guarantee to the first purchaser of this appliance.
1.The guarantee is valid for 12 months commencing when the appliance is handed over to the first retail purchaser, which must be verified by purchase invoice or similar docu- mentation.
The guarantee does not cover commercial use.
2.The guarantee covers all parts or components which fail due to faulty workmanship or faulty materials. The guarantee does not cover appliances where defects or poor per- formance are due to misuse, accidental damage, neglect, faulty installation, unauthorised modification or attempted repair, commercial use or failure to observe requirements and recommendations set out in the instruction book.
This guarantee does not cover such parts as light bulbs, removable glassware or plastic, dust bags or filters.
3.Should guarantee repairs be necessary the purchaser must inform the nearest customer service office (manufacturer??s service or authorised agent). AEG reserves the right to stipulate the place of the repair (i. e. the customer??s home, place of installation or AEG workshop).
4.The guarantee or free replacement includes both labour and materials.
5.Repairs carried out under guarantee do not extend the guarantee period for the appli- ance. Parts removed during guarantee repairs become the property of AEG.
6.The purchaser??s statutory rights are not affected by this guarantee.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications:
???The guarantee starts from the date you first purchased your product.
???The guarantee is for the same period and to the same extent for labour and parts as exist in the new country of use for this brand or range of products.
???This guarantee relates to you and connot be transferred to another user.
???Your new home is within the European Community (EC) or European Free Trade Area.
???The product is installed and used in accordance with our instructions and is only used domestically, i. e. a normal household.
???The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care Centre, listed below, to give them details of your new home. They will then ensure that the local Service Organ- isation is aware of your move and able to look after you and your appliances.
Service & Spare Parts
In the event of your appliance requiring service, or if you wish to pur- chase spare parts, please contact Service Force by telephoning:
08705 929 929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the adress of your local Service Force Centre and further informa- tion about Service Force, please visit the website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading ???What to do if.....???
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code.
2.Your telephone number
3.Clear and concise details of the fault.
4.The model and serial number of the appliance (found on the rating plate).
??? Model Name
??? Model Number (PNC)
??? Serial Number
5.The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for
Customer Care
For general enquiries concerning your AEG appliance or for further information on AEG products please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.aeg.co.uk.
Customer Care Department
AEG Domestic Appliances
Berkshire, SL1 1DZ Tel. 08705 350350 (*)
(*) Calls may be recorded for training purposes
AEG Hausger??te GmbH
Postfach 1036
http://www.aeg.hausgeraete.de
?? Copyright by AEG