Dell_Personal_Computer

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

If you purchased a Dell??? n Series computer, any references in this document to Microsoft?? Windows?? operating systems are not applicable.

__________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, Solution Station, Studio XPS, and DellConnect are trademarks of Dell Inc.; AMD, AMD Athlon, and AMD Phenom are trademarks of Advanced Micro Devices, Inc.; Microsoft, Windows, and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Blu-ray Disc is a trademark of the Blu???ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

March 2010??? ??? ??? P/N KM04C??? ??? ??? Rev. A00

Contents

Setting Up Your Studio XPS Desktop ??????????????????????????????5

Lifting Your Computer ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 6 Before Setting Up Your Computer ???????????????????????????????????????????????? 7 Connect the Display ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 8 Connect the Keyboard and Mouse ?????????????????????????????????????????? 10 Connect the Network Cable (Optional) ???????????????????????? 11 Connect the Power Cable ???????????????????????????????????????????????????????????????????????????????????? 12 Press the Power Button ???????????????????????????????????????????????????????????????????????????????????????????????? 12 Set Up the Operating System???????????????????????????????????????????????????????????????????????? 13

Create System Recovery Media (Recommended) ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 14

Connect to the Internet (Optional) ?????????????????????????????????????????? 15

Using Your Studio XPS Desktop ????????????????????????????????????????????????18

Front View Features ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 18 Back View Features ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 20 Back Panel Connectors ???????????????????????????????????????????????????????????????????????????????????????????????? 22

Top View Features ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 24 Software Features ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 26 Dell Dock ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 27 Dell DataSafe Online Backup ?????????????????????????????????????????????????????????????????? 28

Solving Problems ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????29

Beep Codes ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 29 Network Problems ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 30 Power Problems ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 31 Memory Problems ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 32 Lockups and Software Problems ???????????????????????????????????????????????? 33

Using Support Tools ????????????????????????????????????????????????????????????????????????????????????????????????????????????36

Dell Support Center ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 36 My Dell Downloads???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 37 System Messages?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 37 Hardware Troubleshooter ???????????????????????????????????????????????????????????????????????????????????? 39 Dell Diagnostics ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 40

Contents???

Restoring Your Operating System ??????????????????????????????????????????44

System Restore ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 45 Dell DataSafe Local Backup ???????????????????????????????????????????????????????????????????????? 46 System Recovery Media ?????????????????????????????????????????????????????????????????????????????????????????? 48 Dell Factory Image Restore ?????????????????????????????????????????????????????????????????????????????? 49

Getting Help??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????51

Technical Support and Customer

Service???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 52 DellConnect ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 52 Online Services ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 52 Automated Order-Status Service ???????????????????????????????????????????????? 53 Product Information ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 54

Returning Items for Repair Under

Warranty or for Credit ?????????????????????????????????????????????????????????????????????????????????????????????????????? 54 Before You Call ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 56 Contacting Dell ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? 57

Finding More Information and

Resources ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????58 Specifications ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????60 Appendix ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????66

Macrovision Product Notice ???????????????????????????????????????????????????????????????????????? 66

Information for NOM, or Official

Mexican Standard (only for Mexico) ?????????????????????????????? 67

Index??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????68

Setting Up Your Studio XPS Desktop

Connect the Display

Your computer has integrated video connectors. Connect the display using either the integrated HDMI or DVI connector.

If required, you can purchase the DVI-to-VGA adapter, HDMI-to-DVI adapter, and additional HDMI or DVI cables at www.dell.com.

Use the appropriate cable based on the connectors available on your computer and display. See the following table to identify the connectors on your computer and display.

NOTE: When connecting to a single display, connect the display to ONLY ONE of the connectors on your computer.

Setting Up Your Studio XPS Desktop

Connect the Network Cable

(Optional)

A network connection is not required to complete your computer setup, but if you have an existing network or Internet connection that uses a cable connection (such as a broadband device or Ethernet jack), you can connect

it now.

NOTE: Use only an Ethernet cable to connect to the network connector

(RJ45 connector). Do not plug a telephone cable (RJ11 connector) into the network connector.

To connect your computer to a network or a broadband device, connect one end of the network cable to the network port or the broadband device. Connect the other end of the network cable to the network connector (RJ45 connector) on the back panel of your computer. A click indicates that the network cable has been securely attached.

Set Up the Operating System

Your computer is preconfigured with the operating system you selected at the time of purchase.

Set Up Microsoft Windows

To set up Microsoft?? Windows?? for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection.

Setting Up Your Studio XPS Desktop

CAUTION: Do not interrupt the operating system???s setup process. Doing so may render your computer unusable and you will need to reinstall the operating system.

NOTE: It is recommended that you download and install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, see support.dell.com/MyNewDell.

Set Up Ubuntu

To set up Ubuntu for the first time, follow the instructions on the screen.

Setting Up Your Studio XPS Desktop

Create System Recovery

Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer, while preserving data files (without the need of the Operating System disc). You can use the system recovery media if changes to the hardware, software, drivers, or other system settings have left the computer in an undesirable operating state.

You will require the following to create the system recovery media:

???Dell DataSafe Local Backup

???USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc???

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

To create a system recovery media:

1.Ensure that the computer is turned on.

2.Insert the disc or USB key in the computer.

3.Click Start ??? Programs??? Dell DataSafe Local Backup.

4.Click Create Recovery Media.

5.Follow the instructions on the screen.

NOTE: For information on using the system recovery media, see ???System Recovery Media??? on page 48.

Connect to the Internet (Optional)

To connect to the Internet, you need an external modem or network connection and an Internet service provider (ISP).

If an external USB modem or WLAN adapter is not part of your original order, you can purchase one at www.dell.com.

Setting Up Your Studio XPS Desktop

Setting Up a Wired Connection

???If you are using a dial-up connection, connect the telephone line to the external USB modem (optional) and to the telephone wall jack before you set up your Internet connection.

???If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions.

To complete setting up your wired Internet connection, follow the instructions in ???Setting Up Your Internet Connection??? on page 16.

Setting Up Your Studio XPS Desktop

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see the documentation that shipped with your router.

Before you can use your wireless Internet connection, you need to connect to your wireless router.

To set up your connection to a wireless router:

1.Save and close any open files, and exit any open programs.

2.Click Start ??? Control Panel.

3.In the search box, type network, and then click Network and Sharing

Center??? Connect to a network.

4.Follow the instructions on the screen to complete the setup.

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact your ISP for offerings available in your country.

If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.

Setting Up Your Studio XPS Desktop

To set up your Internet connection:

1.Save and close any open files, and exit any open programs.

2.Click Start ??? Control Panel.

3.In the search box, type network, and then click Network and Sharing

Center??? Set up a new connection or network??? Connect to the Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.

4.Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.

1Media Card Reader light ??? Indicates if a media card is inserted.

2Media Card Reader ??? Provides a fast and convenient way to view and share digital photos, music, and videos stored on a media card.

3Optical drive ??? Plays or records only standard-size (12 cm) CDs, DVDs, and Blu???ray Discs (optional).

4Optional Optical drive bay ??? Can contain an additional optical drive.

5FlexBay slot ??? Can support a Media Card Reader or an additional hard drive.

6FlexBay cover ??? Covers the FlexBay slot.

Using Your Studio XPS Desktop

7 USB 2.0 connectors (2) ??? Connect to USB devices that are connected occasionally such as memory keys, digital cameras, and MP3 players.

8Optical drive eject buttons (2) ??? Press the marked portion on the lower end of the button to eject the disc tray.

9 Hard drive activity light ??? Turns on when the computer reads or writes data. A blinking white light indicates hard drive activity.

CAUTION: To avoid loss of data, never turn off the computer while the hard drive activity light is blinking.

1Power connector ??? Connects to the power cable. The appearance of this connector may vary.

2Power supply light ??? Indicates power availability on the power supply unit.

NOTE: The power supply light may not be available on all computers.

3Back panel connectors ??? Connect USB, audio, video, and other devices to the appropriate connectors.

Using Your Studio XPS Desktop

4Expansion card slots ??? Provide access to connectors on any installed PCI and PCI Express cards.

5Security cable slot ??? Attaches a commercially available security cable to your computer.

NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your computer.

6Padlock rings ??? Attach a standard padlock to prevent unauthorized access to the interior of your computer.

Using Your Studio XPS Desktop

Back Panel Connectors

5 11

6 10

7 8 9

1 S/PDIF connector ??? Connects to amplifiers of TVs for digital audio through optical digital cables. This format carries an audio signal without going through an analog audio conversion process.

2 HDMI connector ??? Connects to a TV for both audio and video signals.

NOTE: For a monitor without built-in speakers, only the video signal will be read.

3 DVI connector ??? Connects to a monitor or projector.

4 eSATA connector ??? Connects to external SATA storage devices.

5 Rear L/R surround connector???

Connects to rear L/R surround speakers.

6 Side L/R surround connector ???

Connects to side L/R surround speakers.

7 Microphone connector ??? Connects to a microphone for voice or audio input into a sound or telephony program.

8 Front L/R line-out connector ???

Connects to front L/R speakers.

9 Line-in connector ??? Connects to recording or playback devices such as

a microphone, cassette player, CD player, or VCR.

Using Your Studio XPS Desktop

10 Center/subwoofer connector ???

Connects to a center speaker or subwoofer.

11 Network connector and light ???

Connects your computer to a network or broadband device. The network activity light blinks when the computer is transmitting or receiving data. A high volume of network traffic may make this light appear to be in a steady ???on??? state.

12 USB 2.0 connectors (4) ??? Connect to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player.

Using Your Studio XPS Desktop

Software Features

NOTE: For more information about the features described in this section, see the

Dell Technology Guide available on your hard drive or at support.dell.com/manuals.

Productivity and Communication

You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer.

After connecting to the Internet, you can access websites, setup an e-mail accout, and upload or download files.

Entertainment and Multimedia

You can use your computer to watch videos, play games, create your own CDs, listen to music and radio stations. Your optical disc drive may support multiple disc media formats including CDs, DVDs, and Blu-ray Discs (if the option is selected at the time of purchase).

You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software applications enable you to organize and create music and video files that can be recorded to a disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment.

Using Your Studio XPS Desktop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently-used applications, files, and folders. You can personalize the Dock by:

Add a Category

1.Right-click the Dock, click Add??? Category. The Add/Edit Category window is displayed.

2.Enter a title for the category in the Title field.

3.Select an icon for the category from the

Select an image: box.

4.Click Save.

Add an Icon

Drag and drop the icon to the Dock or a category.

Remove a Category or Icon

1.Right-click the category or icon on the Dock and click Delete shortcut or Delete category.

2.Follow the instructions on the screen.

Personalize the Dock

1.Right-click the Dock and click Advanced Setting....

2.Choose the desired option to personalize the Dock.

Using Your Studio XPS Desktop

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be available in all regions.

NOTE: A broadband connection is recommended for fast upload/download speeds.

Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft, fire, or natural disasters. You can access the service on your computer using a password???protected account.

For more information, go to delldatasafe.com. To schedule backups:

1.Double-click the Dell DataSafe Online icon on the taskbar.

2.Follow the instructions that appear on the screen.

Solving Problems

Network Problems

Wireless Connections

If the network connection is lost ??? The wireless router is offline or wireless has been disabled on the computer.

???Check your wireless router to ensure it is powered on and connected to your data source (cable modem or network hub).

???Re-establish your connection to the wireless router (see ???Setting Up a Wireless Connection??? on page 16).

Wired Connections

If the network connection is lost ???

???Check the cable to ensure it is plugged in and not damaged.

???Check the status of the link integrity light.

The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status:

???Off ??? The computer is not detecting a physical connection to the network.

???Green ??? A good connection exists between a 10/100-Mbps network and the computer.

???Amber ??? A good connection exists between a 1000-Mbps network and the computer.

NOTE: The link integrity light on the network connector is only for the wired cable connection. The link integrity light does not provide status for wireless connections.

Power Problems

If the power light is off ??? The computer is either turned off or is not receiving power.

???Reseat the power cable into the power connector on the computer and the electrical outlet.

???If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.

???Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.

???Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

???Ensure that the power supply light on the back of the computer is on. If the light is off there may be a possible problem with the power supply or the power cable.

If the problem persists, contact Dell (see ???Contacting Dell??? on page 57).

Solving Problems

If the power light is solid white and the computer is not responding ??? The display may not be connected or powered on. Ensure that the display is properly connected and then turn it off, then back on.

If the power light is solid amber ???

???The computer is in sleep or standby state. Press a key on the keyboard, move the connected mouse, or press the power button to resume normal operation.

???There may be a problem with either the system board or the power supply. For assistance, contact Dell (see ???Contacting Dell??? on page 57).

Solving Problems

If the power light is blinking amber ??? There may be a problem with the system board.

For assistance, contact Dell (see ???Contacting Dell??? on page 57).

If you encounter interference that hinders reception on your computer ??? An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are:

???Power, keyboard, and mouse extension cables.

???Too many devices connected to a power strip.

???Multiple power strips connected to the same electrical outlet.

Memory Problems

If you receive an insufficient memory message ???

???Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

???See the software documentation for minimum memory requirements. If necessary, install additional memory (see the Service Manual at support.dell.com/manuals).

???Reseat the memory modules (see the Service Manual at support.dell.com/manuals) to ensure that your computer is successfully communicating with the memory.

If you experience other memory problems ???

???Ensure that you are following the memory installation guidelines (see the Service Manual at support.dell.com/manuals).

???Check if the memory module is compatible with your computer. Your computer supports DDR3 memory. For more information about the type of memory supported by your computer, see ???Specifications??? on page 60.

???Run the Dell Diagnostics (see ???Dell Diagnostics??? on page 40).

???Reseat the memory modules (see the Service Manual at support.dell.com/manuals) to ensure that your computer is successfully communicating with the memory.

Solving Problems

Lockups and Software

Problems

If the computer does not start up ??? Ensure that the power cable is firmly connected to the computer and to the electrical outlet.

If a program stops responding ??? End the program:

1.Press <Ctrl><Shift><Esc> simultaneously.

2.Click Applications.

3.Click the program that is no longer responding

4.Click End Task.

Solving Problems

If a program crashes repeatedly ??? Check the software documentation. If necessary, uninstall and then reinstall the program.

NOTE: Software usually includes installation instructions in its documentation or on CD.

If the computer stops responding or a solid blue screen appears ???

CAUTION: You might lose data if you are unable to perform an operating system shutdown.

If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least

8 to 10 seconds until the computer turns off. Then restart your computer.

If a program is designed for an earlier Microsoft Windows operating system ??? Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program

so that it runs in an environment similar to an earlier version of Microsoft?? Windows?? operating system environments.

1.Click Start ??? Control Panel??? Programs??? Run programs made for previous versions of Windows.

2.In the welcome screen, click Next.

3.Follow the instructions on the screen.

If you have other software problems ???

???Back up your files immediately.

???Use a virus-scanning program to check the hard drive or CDs.

???Save and close any open files or programs and shut down your computer through the

Start menu.

???Check the software documentation or contact the software manufacturer for troubleshooting information:

??????Ensure that the program is compatible with the operating system installed on your computer.

??????Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

Solving Problems

??????Ensure that the program is installed and configured properly.

??????Verify that the device drivers do not conflict with the program.

??????If necessary, uninstall and then reinstall the program.

Using Support Tools

Dell Support Center

The Dell Support Center helps you find the service, support, and system-specific information you need.

The Dell Support Center home page displays your computer???s model number, service tag, express service code, and service contact information.

The home page also provides links to access:

Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/ Recovery, and Windows operating system)

Alerts (technical support alerts relevant to your computer)

Assistance from Dell (Technical

Support with DellConnect???,

Customer Service, Training and

Tutorials, How-To Help with

Solution Station???, and Online

Scan with PC CheckUp)

About Your System (System

Documentation, Warranty

Information, System Information,

Upgrades & Accessories)

For more information about Dell Support Center and available support tools, click the Services tab on support.dell.com.

My Dell Downloads

NOTE: My Dell Downloads may not be available in all regions.

Some of the software pre-installed on your new computer do not include a backup CD or DVD. This software is available at My Dell Downloads. From this website you can download available software for reinstallation or create your own backup media.

To register and use My Dell Downloads:

1.Go to downloadstore.dell.com/media.

2.Follow the instructions on the screen to register and download the software.

3.Reinstall or create backup media of the software for future use.

Using Support Tools

System Messages

If your computer has an issue or error, it may display a system message that will help you identify the cause and action needed to resolve the issue.

NOTE: If the message that is displayed is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Dell Technology Guide on your hard drive

or at support.dell.com/manuals or see ???Contacting Dell??? on page 57 for assistance.

Using Support Tools

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help

in resolving this problem, please note this checkpoint and contact Dell Technical Support ??? The computer failed to complete the boot routine three consecutive times for the same error (see ???Contacting Dell??? on page 57 for assistance).

CMOS checksum error ??? Possible system board failure or RTC battery low. Battery needs replacement. See the Service Manual at support.dell.com/manuals or see ???Contacting Dell??? on page 57 for assistance.

CPU fan failure ??? CPU fan has failed. CPU fan needs replacement. See the Service Manual at support.dell.com/manuals.

Hard-disk drive failure ??? Possible hard-disk drive failure during HDD POST. See ???Contacting Dell??? on page 57 for assistance.

Hard-disk drive read failure ??? Possible hard- disk drive failure during HDD boot test. See ???Contacting Dell??? on page 57 for assistance.

Keyboard failure ??? Replace keyboard or check the cable for loose connection.

No boot device available ??? No bootable partition on hard drive, the hard drive cable is loose, or no bootable device exists.

???If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device.

???Enter system setup and ensure that the boot sequence information is correct. See the Service Manual at support.dell.com/manuals.

No timer tick interrupt ??? A chip on the system board might be malfunctioning or system board failure. See the Service Manual at support.dell.com/manuals or see ???Contacting Dell??? on page 57 for assistance.

USB over current error ??? Disconnect the USB device. Your USB device needs more power for it to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both

of them.

NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data

regularly. A parameter out of range may or may not indicate a potential hard drive

problem ??? S.M.A.R.T error, possible hard drive failure. See ???Contacting Dell??? on page 57 for assistance.

Using Support Tools

Hardware Troubleshooter

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the

Hardware Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

1.Click Start ??? Help and Support.

2.Type hardware troubleshooter in the search field and press <Enter> to start the search.

3.In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

Using Support Tools

Dell Diagnostics

If you experience a problem with your computer, perform the checks in ???Lockups and Software Problems??? on page 33 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE: Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities disc is optional and may not ship with your computer.

See the System Setup section in the Service Manual to review your computer???s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc.

Starting Dell Diagnostics From Your

Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see ???Contacting Dell??? on page 57).

1.Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2.Turn on (or restart) your computer.

3.When the DELL??? logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

This may invoke the Pre-Boot System Assessment (PSA) on your computer.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft?? Windows?? desktop; then, shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities disc.

If PSA is invoked:

a.The PSA starts running tests.

b.If the PSA completes successfully, the following message is displayed: ???No problems have been found with this system so far. Do you want to run the

remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).???

Using Support Tools

c.If you are experiencing memory issues press <y>, otherwise press <n>. The following message is displayed:

???Booting Dell Diagnostic Utility Partition. Press any key to continue.???

d.Press any key to go to the Choose An Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and go to the Choose An Option window.

4.Select the test you want to run.

5.If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see ???Contacting Dell??? on page 57).

Using Support Tools

NOTE: The Service Tag for your computer is displayed at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

6.When the tests are complete, close the test screen to return to the Choose An Option window.

7.To exit the Dell Diagnostics and restart the computer, click Exit.

Starting Dell Diagnostics From the

Drivers and Utilities Disc

1.Insert the Drivers and Utilities disc.

2.Shut down and restart the computer. When the DELL??? logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft?? Windows?? desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3.When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.

4.Select the Boot from CD-ROM option from the menu that appears and press <Enter>.

5.Type 1 to start the CD menu and press <Enter> to proceed.

6.Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

7.Select the test you want to run.

8.If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see ???Contacting Dell??? on page 57).

Using Support Tools

NOTE: The Service Tag for your computer is displayed at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

9.When the tests are complete, close the test screen to return to the Choose An Option window.

10.To exit the Dell Diagnostics and restart the computer, click Exit.

11.Remove the Drivers and Utilities disc.

System Restore

The Windows operating systems provide a System Restore option which allows you to restore your computer to an earlier

operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible.

CAUTION: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE: The procedures in this document are applicable for the Windows default view, so they may not apply if you set your Dell??? computer to the Windows Classic view.

Starting System Restore

1.Click Start .

2.In the Start Search box, type System Restore and press <Enter>.

Restoring Your Operating System

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.

3.Click Next and follow the remaining prompts on the screen.

In the event that System Restore did not resolve the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system restore, save and close all open files, and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1.Click Start .

2.In the Start Search box, type System Restore and press <Enter>.

3.Click Undo my last restoration and click Next.

Restoring Your Operating System

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local Backup permanently removes any programs or drivers installed after you received your computer. Prepare backup media of applications you need to install on your computer before using Dell DataSafe Local Backup. Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local Backup is designed to preserve the data files on your computer, it is recommended that you backup your data files before using the Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not be available in all regions.

NOTE: If Dell DataSafe Local Backup is not available on your computer, use Dell Factory Image Restore (see ???Dell Factory Image Restore??? on page 49) to restore your operating system.

You can use Dell DataSafe Local Backup to restore your hard drive to the operating state it was in when you purchased your computer, while preserving the data files.

Dell DataSafe Local Backup allows you to:

???Backup and restore your computer to an earlier operating state

???Create system recovery media

Dell DataSafe Local Backup Basic

To restore the factory image while preserving the data files:

1.Turn off your computer.

2.Disconnect all the devices (USB drive, printer, etc.) connected to the computer and remove any newly added internal hardware.

NOTE: Do not disconnect the display, keyboard, mouse, or the power cable.

3. Turn on your computer.

4.When the DELL??? logo appears, press <F8> several times to access the Advanced Boot Options window.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft?? Windows?? desktop; then, shut down your computer and try again.

5.Select Repair Your Computer.

6.Select Dell DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen.

NOTE: The restoration process may take an hour or more depending on the size of the data to be restored.

NOTE: For more information, see the knowledge base article 353560 at support.dell.com.

Restoring Your Operating System

Upgrading to Dell DataSafe Local Backup Professional

NOTE: Dell DataSafe Local Backup Professional may be installed on your computer, if you ordered it at the time of purchase.

Dell DataSafe Local Backup Professional provides additional features that allow you to:

???Backup and restore your computer based on file types

???Backup files to a local storage device

???Schedule automated backups

To upgrade to Dell DataSafe Local Backup Professional:

1.Double-click the Dell DataSafe Local Backup icon on the taskbar.

2.Click Upgrade Now!

3.Follow the instructions on the screen to complete the upgrade.

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery media is designed to preserve the data files on your computer, it is recommended that you backup your data files before using the system recovery media.

You can use the system recovery media, created using Dell DataSafe Local Backup, to return your hard drive to the operating state it was

in when you purchased the computer while persevering the data files on your computer.

Use the system recovery media in case of:

???Operating system failure that prevents the use of recovery options that are installed on your computer.

???Hard drive failure that prevents data from being recovered.

To restore the factory image of your computer using the system recovery media:

1.Insert the system recovery disc or USB key and restart the computer.

2.When the DELL??? logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft?? Windows?? desktop; then, shut down your computer and try again.

3.Select the appropriate boot device from the list and press <Enter>.

4.Follow the instructions on the screen to complete the recovery process.

Dell Factory Image Restore

CAUTION: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using this option. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.

NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers.

Use Dell Factory Image Restore only as the last method to restore your operating system. This option restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer???including data files???are permanently deleted from

the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos,

Restoring Your Operating System

music files, and so on. If possible, back up all data before using Factory Image Restore.

Performing Dell Factory Image Restore

1.Turn on the computer.

2.When the DELL??? logo appears, press <F8> several times to access the Advanced Boot Options Window.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft?? Windows?? desktop; then, shut down your computer and try again.

3.Select Repair Your Computer.

The System Recovery Options window appears.

4.Select a keyboard layout and click Next.

5.To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK.

Restoring Your Operating System

6.Click Dell Factory Image Restore.

The Dell Factory Image Restore welcome screen appears.

NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.

7.Click Next. The Confirm Data Deletion screen appears.

NOTE: If you do not want to proceed with Factory Image Restore, click Cancel.

8.Click the check box to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next.

The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition.

9.Click Finish to restart the computer.

Getting Help

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1.See ???Solving Problems??? on page 29 for information and procedures that pertain to the problem your computer is experiencing.

2.See ???Dell Diagnostics??? on page 40 for procedures on how to run Dell Diagnostics.

3.Fill out the ???Diagnostic Checklist??? on page 56.

4.Use Dell???s extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See ???Online Services??? on

page 52 for a more extensive list of Dell Support online.

5.If the preceding steps have not resolved the problem, see ???Contacting Dell??? on page 57.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell???s Express Service Code system may not be available in all countries.

When prompted by Dell???s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Getting Help

Technical Support and

Customer Service

Dell???s support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell???s support service, see ???Before You Call??? on page 56 and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect??? is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem, and repair it all under your supervision. For more information, go to support.dell.com/dellconnect.

Online Services

You can learn about Dell products and services on the following websites:

???www.dell.com

???www.dell.com/ap (Asian/Pacific countries only)

???www.dell.com/jp (Japan only)

???www.euro.dell.com (Europe only)

???www.dell.com/la (Latin American and Caribbean countries)

???www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

Dell Support websites

???support.dell.com

???support.jp.dell.com (Japan only)

???support.euro.dell.com (Europe only)

Dell Support e-mail addresses

???mobile_support@us.dell.com

???support@us.dell.com

???la-techsupport@dell.com (Latin America and Caribbean countries only)

???apsupport@dell.com (Asian/Pacific countries only)

Dell Marketing and Sales e-mail addresses

???apmarketing@dell.com (Asian/Pacific countries only)

???sales_canada@dell.com (Canada only)

Anonymous file transfer protocol (FTP)

??? ftp.dell.com

Getting Help

Automated Order-Status

Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see ???Contacting Dell??? on page 57.

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see ???Contacting Dell??? on page 57.

Getting Help

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see ???Contacting Dell??? on page 57.

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for repair or credit, as follows:

NOTE: Before you return the product to Dell, make sure to back up any data on the hard drive and on any other storage device in the product. Remove any and all confidential, proprietary and personal information, as well as removable media, such as CDs and media cards. Dell is not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.

1.Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see ???Contacting Dell??? on page 57.

2.Include a copy of the invoice and a letter describing the reason for the return.

3.Include a copy of the Diagnostics Checklist (see ???Diagnostic Checklist??? on page 56), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see ???Dell Diagnostics??? on page 40).

4.Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit.

Getting Help

5.Pack the equipment to be returned in the original (or equivalent) packing materials.

NOTE: You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the preceding requirements will be refused at Dell???s receiving dock and returned to you.

Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell???s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on a label on top of your computer).

Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

Diagnostic Checklist

???Name:

???Date:

???Address:

???Phone number:

???Service Tag and Express Service Code (located on a label on top of your computer):

???Return Material Authorization Number (if provided by Dell support technician):

???Operating system and version:

???Devices:

???Expansion cards:

???Are you connected to a network? Yes/No

???Network, version, and network adapter:

???Programs and versions:

See your operating system documentation to determine the contents of the computer???s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

???Error message, beep code, or diagnostic code:

???Description of problem and troubleshooting procedures you performed:

Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone- based support and service options. Availability varies by country and product, and some services may not be available in your area.

To contact Dell for sales, technical support, or customer service issues:

1.Visit www.dell.com/contactdell.

2.Select your country or region.

3.Select the appropriate service or support link based on your requirement.

4.Choose the method of contacting Dell that is convenient for you.

Appendix

Information for NOM, or Official Mexican Standard (only for

Mexico)

The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell M??xico S.A. de C.V.

Paseo de la Reforma 2620 ??? Flat 11?? Col. Lomas Altas

11950 M??xico, D.F.

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.

Index

calling Dell 56

CDs, playing and creating 26 chipset 60

computer capabilities 26 connect(ing)

optional network cable 11 Contacting Dell online 57 customer service 52

DataSafe Local Backup 46 DellConnect 52

Dell Diagnostics 40 Dell support website 59

drivers and downloads 59 DVDs, playing and creating 26

eject button 19 email addresses

for technical support 53 Express Service Code 25, 51

front-side connectors 18 FTP login, anonymous 53

hard drive type 61

hard drive activity light 19

hardware problems diagnosing 39

Hardware Troubleshooter 39

Internet connection 15

ISP

Internet Service Provider 15

memory problems solving 32

memory support 61

network connection fixing 30

network connector location 23

Index

order status 53

power button and light 25 power problems, solving 31 problems, solving 29 products

information and purchasing 54

restoring factory image 49

security cable slot 21 Service Tag 25, 56 shipping products

for return or repair 54 software features 26

Index

software problems 33 solving problems 29 support email addresses 53 support sites

worldwide 52 System Messages 37

System Recovery Media 48

technical support 52

USB 2.0

back connectors 23 front connectors 19

warranty returns 54 Windows

Program Compatibility Wizard 34 Windows, reinstalling 44

wireless network connection 30