Compaq_Server

Trademarks of Intervoice, Inc. and/or its affiliates:

Names and marks for products provided by the Company???s suppliers are used herein for identification purposes and may be trademarks of their respective companies.

Windows NT and Windows 2000 are registered trademarks of Microsoft.

The Apache Software License, Version 1.1

Dell and PowerEdge are registered trademarks of Dell Computer Corporation.

Compaq and ProLiant are registered trademarks of Compaq Computer Corporation.

No part of this document may be reproduced without the written permission of Intervoice, Inc.

The information in this document explains how to install the Omvia Media Server M100. Additional documentation may be required if other hardware or software versions are used. This document was previously released in June 2002. This is the third edition of this document, September 2002.

Any comments or suggestions concerning this publication should be directed to:

Technical Documentation Department Intervoice, Inc.

17811 Waterview Parkway Dallas, Texas 75252 Telephone: (972) 454-8200 Fax: (972) 454-8905

E-mail: document.feedback@intervoice.com

For more information about Intervoice, Inc., call (972) 454-8000, or visit the Intervoice Web site at www.intervoice.com.

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DISCLAIMER

An Omvia Media Server should be configured solely for use as a voice-enabled information solution, and its capabilities should not be used for any other purpose (for example, as a domain controller). Without limiting any other warranty provisions to which the parties have agreed, Intervoice, Inc. does not warrant the use of the Omvia Media Server for any purpose other than as a voice-enabled information solution. Intervoice, Inc. shall not be responsible for any loss or damage, including, but not limiting to, direct or consequential losses or damages caused by a customer using the Omvia Media Server as other than a voice-enabled information solution.

About This Document

Purpose and Audience

The Omvia Media Server M100 Installation Guide explains how to install the M110 (previously known as the 1U Feature Server) in an Omvia Media Server Rack 100 (previously known as the Optima 5U rack) and how to install the M130 in an Omvia Media Server Rack 500. It also specifies where to locate additional documentation for the M110 and M130 models.

The Omvia Media Server M100 is a 1U rack-mountable server that contains a CPU, RAM, a floppy drive, a CD-ROM drive, Ethernet connections, and a hard drive.

This document is written for staff responsible for installing and maintaining the Omvia Media Server.

Intervoice Documentation

Intervoice provides its standard product documentation online on the Intervoice Web site, on the product GUI Help menu, as well as on the product CD-ROMs. The online Core Product Documentation Guide, document number 60000021, includes descriptions of all available documents. It is updated quarterly.

Documentation Formats

Adobe Acrobat .pdf

Files

Intervoice provides its standard product documentation in two online formats:

???Adobe Acrobat .pdf files

???HTML Help .chm files

The Adobe Acrobat Reader with the Search tool plug-in enables viewing and full-text searches of .pdf documents. Use Adobe Acrobat Reader with Search version 4 or later. For more information, go to their Web site: http://www.adobe.com.

Windows HTML Help

.chm Files

HTML Help is the help file standard for Windows. This file typically serves as the product online help as well as a standalone online document file. The compressed .chm file contains the entire document. The viewer includes a Table of Contents, Index, and Search. Use Internet Explorer version 4 or later. For more information, go to their Web site: http://msdn.microsoft.com.

Documentation Access

Intervoice provides its standard product documentation in these online locations:

???Web Site

???Product CD-ROMs

???Hard Copy

Intervoice provides an online source of its documentation through the company Web site. RealCare support customers, customers under warranty, resellers, and distributors can visit the site to register for access to the documentation.

???Go to http://www.intervoice.com/support/techinfo/

???Select Technical Documents.

???Log in with your user ID and password.

???Choose an applicable document category or type in a keyword to search.

???To find a list of what documents have been uploaded to the Web recently, view the Web Upload Report in the Document Update category.

Site Preparation and Installation Document Set

???Go to http://www.intervoice.com/support/techinfo/

???Select Site Preparation Information.

???View the list to determine which document applies to your system.

Product CD-ROMs Most product CD-ROMs include the online documentation files. Sometimes the product CD-ROMs are a mix of Intervoice products as well as other vendor partner product CD-ROMs, such as SpeechWorks, Nuance, etc.

The most common locations to find online documentation are:

???Documentation or Docs directory on CD-ROM

???Help menu on product GUI window

???INTV\DOCS directory on the system hard drive

Hard Copy

Documents

Because Intervoice primarily provides its product information as online documents on the Web and CD-ROM, only a limited number of documents are available as hard copy for shipments. These include product quick reference cards for hardware, system installation, as well as vendor partner products.

See the sample list below (not a comprehensive list):

???Product Documentation Quick Reference

Doc number 60001176

???InnerView Global 3.x Quick Reference

Doc number 60001050

???InVision 4.2 Quick Reference

Doc number 60001187

???Notifier Quick Reference

Doc number 60001130

???Nuance 7 Quick Reference

Doc number 60001134

???Omvia Media Server M200 (ISS 500) Quick Reference

Doc number 60001157

???Omvia Media Server M500 (TRM) Quick Reference

Doc number 60001159

???Omvia Media Server Rack (Optima 5U) Quick Reference

Doc number 60001158

???SpeechWorks 6.5 SE Quick Reference

Doc number 60001156

Contact your Sales Representative for more information.

Intervoice customers can special request an official printed copy of an online document on a sales order. The Sales Configurator would add the base price ($10) and printing service charge (total $50-80 each) to the sales order. This special request hard copy document would be special ordered and shipped to the specific customer.

Related Vendor Documentation

The following documents contain useful information about the Omvia

Media Server M110. These documents are available on the Dell Product

Documentation CD-ROM shipped with the product.

Dell PowerEdge 1650 User???s Guide

Describes the specifications and system features of the Dell PowerEdge 1650 and provides information about external device connection, connectors, SCSI drive installation, and system setup.

Dell PowerEdge 1650 Installation and Troubleshooting Guide

Provides information about how to run Dell Diagnostics, upgrade memory, replace the power supply, and install a SCSI drive. Also describes how to troubleshoot the Dell PowerEdge 1650 and provides a list of system messages.

Dell also provides an online source of its documentation through their

Web site. For more information about Dell components, go to:

http://www.dell.com.

The following document contains useful information about the Omvia

Media Server M130. This and other documents are available on the

Compaq ProLiant DL320 Documentation CD-ROM shipped with the product.

Compaq ProLiant DL320 Server Setup and Installation Guide

Provides installation instructions and reference information for operation, troubleshooting, and future upgrades.

Compaq also provides an online source of its documentation through their Web site. For more information about Compaq components, go to:

http://www.compaq.com.

In this chapter...

???Summary of Changes, 1-2

???Omvia Media Server Overview, 1-3

???Omvia Media Server M100 Platforms, 1-6

Overview

The Omvia Media Server M100 is a 1U rack-mountable server that contains a CPU, RAM, a floppy drive, a CD-ROM drive, Ethernet connections, and a hard drive.

This document is written for staff responsible for installing and maintaining the Omvia Media Server.

This chapter describes the Omvia Media Server and the different models of the Omvia Media Server M100.

For information on Intervoice hardware regulatory compliances, refer to the Regulatory Compliance Guide.

For information on safety and electromagnetic compatibility compliances for Intervoice equipment, refer to the Declaration of Conformity.

Omvia Media Server Overview

The Omvia Media Server is a full-featured media server with a robust speech integration platform and telephony engine designed to support industry standards for the deployment of integrated voice and web self- service applications.

This server interface extends the reach of web applications and corporate data to anyone with a phone or wireless device, allowing organizations to provide their customers with access to information and services anytime, anywhere. It offers organizations the ability to leverage web infrastructure investments, business logic and web services, and enhance content personalization while providing a consistent, reliable voice interface, regardless of end-user devices.

The Omvia Media Server adapts to multiple architectural and business needs supporting the choice of IQTalk, to interpret InVision applications, or VoiceXML environments. The VoiceXML 2.0 compliant browser within the Omvia Media Server interprets and manages the voice enabled or non-voice enabled call flow represented in the VoiceXML document.

In addition to the illustration below, the concept diagrams in Figure 1-2 on page 1-4 and Figure 1-3 on page 1-5 provide a general overview of the Omvia Media Server within multiple architectures:

Figure 1-1. Omvia Media Server Internal Modules Overview

Intervoice IQ Environment Overview

Voice hardware, ASR, TTS are all integrated into IVR (may be multiple servers)

Call flow/UI, company???s business logic, voice files reside on

IVR

Data integration logic to back-end systems also part of the

IVR application

Omvia

Media Server

ODBC, 3270, etc.

Telephone

Internet/

Intranet

Web/App

Server

Figure 1-2. Omvia Media Server within the Intervoice IQ Environment

Omvia Media Server Overview

Intervoice J2EE Environment Overview

Voice hardware, ASR, TTS are all integrated into IVR (may be multiple servers)

Call flow/UI, company???s business logic, voice files reside on application server

Data integration logic to back-end systems also part of the application

PSTN/

Wireless

Omvia

Media Server

Voice

server

Enterprise

Application

Browser

Application

Server

Corporate

InternetWeb

Server

Web Infrastructure

Software

Call Center/

Customer Service

Agents

Database

Figure 1-3. Omvia Media Server within the Intervoice J2EE Environment

Omvia Media Server M100 Platforms

The Omvia Media Server M100 is an economical, 1U rack-mounted server capable of supporting many of Intervoice???s server-dependent features.

The Omvia Media Server M100 provides the service functionality for

Omvia Media Server features, including:

???Omvia Speech Integration Module???Nuance speech recognition

???Omvia Speech Integration Module???SpeechWorks speech recognition

???Omvia Speech Integration Module???RealSpeak text-to-speech

???Omvia Speech Integration Module???Speechify text-to-speech

???Central Alarm Server (CAS)

???Media Manager

???InnerView Global version 3 (Windows NT systems only)

???Database Server

For more information about Omvia Media Server features, refer to the appropriate Intervoice documents available at:

???Web site: http://www.intervoice-brite.com/support/techinfo/

???Product CD-ROM: Documentation directory

???Product GUI: Help menu

???System: INTV\DOCS directory

Intervoice offers two Omvia Media Server M100 platform models:

???Omvia Media Server M110 (Dell PowerEdge 1650) (previously called the 1U Feature Server) (see page 2-1)

???Omvia Media Server M130 (Compaq ProLiant DL 320) (see page 3-1)

About the M110

System specifications may change. Contact your Intervoice representative for the latest specification information.

The Omvia Media Server M110 (shown below) can be installed in a standard Omvia Media Server Rack 100 or in an Omvia Media Server Zone 4 Compliant Rack 100.

The Omvia Media Server M110 includes:

???1.26 GHz CPU

???1 GB RAM (with optional upgrade to 2 GB)

???18 GB hard drive (with optional upgrade of two additional 18 GB hard drives)

???floppy drive

???CD-ROM drive

???dual Ethernet connection

Up to sixteen M110s can be installed in a rack, depending on the configuration.

Figure 2-1. Omvia Media Server M110

For more information about the Omvia Media Server Rack 100 and Zone 4 Compliant Rack 100, refer to the Omvia Media Server Rack Site Preparation Guide and the Omvia Media Server Rack Installation and Maintenance Guide.

(The Omvia Media Server Rack 100 was previously called the Optima 5U.)

About the M110

Environmental Requirements

To operate the system efficiently and safely, install and maintain the Omvia Media Server M110 in a room with the appropriate temperature and humidity.

The recommended location for the system is an office environment with low dust content and an effective cooling and ventilation system. Install the system within 5 feet of electrical outlets. A typical location is in the room containing centralized telephone cabling, or near the PBX used by the system.

Equipment Installation

Do not install the equipment in direct sunlight. Direct sunlight can cause the system to overheat.

Specifications

The environmental, dimension, and power specifications for the M110 are listed below:

Table 2-1. M110 Specifications

Installation Checklist

The following checklist provides general guidelines for installing the

Omvia Media Server M110:

Omvia Media Server M110 Installation Checklist

Unpacking the M110 (refer to page 2-5)

???Verify all equipment ordered has been received.

???Remove all equipment from its boxes.

???Determine whether any equipment was damaged in shipment.

???Save all boxes for exchanging components during upgrades.

Mounting the Slide Rails (refer to page 2-7)

???Install the cage nuts.

???Mount the slide rails to the rack mounting rail.

???Attach the inner slide rails to the M110.

Installing the M110 in the Rack 100 (refer to page 2-10)

???

Insert the M110 into the slide rails and slide it into the rack.

Tighten the thumb screws.

Connecting the System Cables (refer to page 2-11)

???

Connect the cables to the rear of the M110.

Tie the cables and attach to the mounting rail.

Unpacking the M110

To unpack the M110, follow these steps:

1Open the box using the label guide ???This side up,??? and remove the M110.

Static Safety Precautions

Maintain antistatic protection when unpacking and installing equipment. Many of the integrated circuit components can be permanently damaged by static electricity.

Provide yourself with an antistatic work environment that allows proper grounding.

2Ensure that the equipment was not damaged during shipping. If it is damaged, contact the shipping company and an Intervoice representative immediately.

3If the M110 is covered by a protective film, remove the film.

4Verify the contents of the box against the packing slip included with each unit.

5Save all boxes for exchanging system components during upgrades.

Installing the M110

This topic explains how to install the Omvia Media Server M110.

Note The cable management baskets supplied with the M110 are not used.

For more information about M110 connections, LED indicators, SCSI drive installation, specifications, system features, and system setup, see the Dell PowerEdge 1650 User???s Guide located on the Dell Product Documentation CD-ROM.

For more information about M110 diagnostics, memory upgrade, power supplies, SCSI drive installation, system messages, and troubleshooting, see the Dell PowerEdge 1650 Installation and Troubleshooting Guide located on the Dell Product Documentation CD-ROM.

Installing the M110

Mounting the Slide Rails

To mount the slide rails on the Omvia Media Server Rack 100, follow these steps:

1Find the location on the mounting rail where the M110 is to be installed.

2Install the cage nuts as follows:

aOn the front of the Rack 100, install a #10 cage nut in the middle position on the mounting rail on each side. Install two M6 cage nuts in the remaining positions on both sides.

Note The middle cage nut position must be between two wide spaces on the mounting rail.

Narrow space

Wide space

Middle cage nut position

Wide space

Narrow space

bOn the back of the Rack 100, install M6 cage nuts on the mounting rail in all positions (three on each side).

3Mount the slide rails to the mounting rail of the Rack 100 using the screws provided.

Note The slide rails are marked L (left) and R (right).

Installing the M110

Routing and Connecting the System Cables

To install the system cables, follow these steps:

1 Connect the power, keyboard, video, and Ethernet cables.

For additional information about connecting the system cables to the M110, refer to the Dell PowerEdge 1650 User???s Guide on the Dell Product Documentation CD-ROM.

Power 1

Ethernet Mouse

Power 2

Keyboard (redundant)

Video

Figure 2-2. Omvia Media Server M110 Connections

2 Tie the cables and attach them to the mounting rail.

Disconnect Cables Before Removing

Before you remove the M110 from the rack, ensure that you disconnect all cables from back of the M110.

About the M130

The Omvia Media Server M130 (shown below) is installed in an Omvia

Media Server Rack 500 (Compaq 10000 Series Model 10642).

System specifications may change. Contact your Intervoice representative for the latest specification information.

Figure 3-1. Omvia Media Server M130

The Omvia Media Server M130 includes:

???1.26 GHz CPU

???1 G RAM (with optional upgrade to 2 G)

???18 GB hard drive

???floppy drive

???CD-ROM drive

???dual Ethernet connection

For more in-depth specification information on the M130 (Compaq ProLiant DL 320), go to: http://www.compaq.com.

For more information about the Omvia Media Server Rack 500 (Compaq 10000 Series Model 10642), see the Omvia Media Server Rack Site Preparation Guide, the Omvia Media Server Installation and Maintenance Guide, or go

to: http://www.compaq.com/ racks.

About the M130

Environmental Requirements

To operate the system efficiently and safely, install and maintain the Omvia Media Server M130 in a room with the appropriate temperature and humidity.

Equipment Installation

Do not install the equipment in direct sunlight. Direct sunlight can cause the system to overheat.

Specifications

The environmental, dimension, and power input specifications for the

M130 are listed below:

Table 3-1. M130 Specifications

Installation Checklist

The following checklist provides general guidelines for installing the

Omvia Media Server M130:

Omvia Media Server M130 Installation Checklist

Unpacking the M130 (refer to page 3-5)

???

Verify all equipment ordered has been received.

Remove all equipment from its boxes.

Determine whether any equipment was damaged in shipment.

Save all boxes for exchanging components during upgrades.

Mounting the Slide Rails

???Refer to the following documents included with your Compaq components:

???Compaq ProLiant DL320 Server Setup and Installation Guide

???Compaq 10000 Series Rack Reference Guide

Installing the M130 in the Rack 500

???Refer to the following documents included with your Compaq components:

???Compaq ProLiant DL320 Server Setup and Installation Guide

???Compaq 10000 Series Rack Reference Guide

Connecting the System Cables

???Refer to the following document included with your Compaq components:

??? Compaq ProLiant DL320 Server Setup and Installation Guide

Unpacking the M130

To unpack the M130, follow these steps:

1Open the box using the label guide ???This side up,??? and remove the M130.

Static Safety Precautions

Maintain antistatic protection when unpacking and installing equipment. Many of the integrated circuit components can be permanently damaged by static electricity.

Provide yourself with an antistatic work environment that allows proper grounding.

2Ensure that the equipment was not damaged during shipping. If it is damaged, contact the shipping company and an Intervoice representative immediately.

3If the M130 is covered by a protective film, remove the film.

4Verify the contents of the box against the packing slip included with each unit.

5Save all boxes for exchanging system components during upgrades.

Installing the M130

This topic explains how to install the Omvia Media Server M130.

To install the M130, follow the steps below and refer to the Compaq documentation.

1Mount the slide rails.

2Install the M130 in the Rack 500.

3Route and connect the system cables.

To install the Omvia Media Server M130 (Compaq ProLiant DL 320) in the Omvia Media Server Rack 500 (Compaq 10000 Series Model 10642), refer to the following documents included with your Compaq components:

???Compaq ProLiant DL320 Server Setup and Installation Guide

???Compaq 10000 Series Rack Reference Guide

Glossary

Omvia Media Server

A full-featured media server with a robust speech integration platform and telephony engine designed to support industry standards for the deployment of integrated voice and web self-service applications. This server interface extends the reach of web applications and corporate data to anyone with a phone or wireless device, allowing organizations to provide their customers with access to information and services anytime, anywhere.

Omvia Media Server M100

A 1U rack-mountable application server that is capable of supporting many of InterVoice-Brite???s server-dependent features.

Omvia Media Server M110

The M100 series 1U (Dell PowerEdge) server. This was previously called the 1U Feature Server.

Omvia Media Server M130

The M100 series 1U (Compaq ProLiant DL 320 Generation 2) server.

Omvia Media Server Rack 100

Intervoice???s multiple-application platform for automated call handling applications and advanced services. This was previously called the Optima 5U. The standard 5U rack platform can contain a combination of M100s and M500s, Master Console II, monitor, alarm panel, SS7 server, AC inverter, and Ethernet hub.

Index

application server 1-3 audience for this document v

cables, routing and connecting 2-11 caution note xii

checklists

Omvia Media Server M110 installation 2-4 Omvia Media Server M130 installation 3-4

conventions used in this document xii customer support xiii

document reference xii documentation

access viii formats vii Intervoice vii

environmental specifications 2-3, 3-3

features 1-6 figures, list of iii

general note xii

HTTP (hypertext transfer protocol) 1-3

information symbols used in this document xii Intervoice

documentation vii technical support xiii

Intervoice IQ, overview 1-4 Intervoice J2EE, overview 1-5

list of figures iii

M100. see Omvia Media Server M100

M110. see Omvia Media Server M110

M130. see Omvia Media Server M130

note boxes caution xii

document reference xii general xii

tip xii warning xii