Notice

?? 2001 Compaq Computer Corporation

COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.

Microsoft and Windows are trademarks of Microsoft Corporation.

All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.

The information in this publication is subject to change without notice and is provided "AS IS" WITH-

OUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS

INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR

ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES

WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS

PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF

COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING

SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY

AND REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE,

TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, AND NOTWITHSTANDING ANY

FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty.

Compaq Presario

Third Edition (February 2001)

Part Number 228399-373

AGENCY SERIES CM 0800

CONTENTS

C

Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Who Should Read This Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Using My Presario???Getting Started . . . . . . . . . . . . . . . . 1-2 Symbols and Graphics Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Computer Illustrations and Features . . . . . . . . . . . . . . . 1-3 Where Can I Find Information? . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Safety and Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 How Do I Find Information on the CD-ROM? . . . . . . . . . . . . 1-6 Using My Presario???Learning More CD . . . . . . . . . . . . . . 1-6

Chapter 2 Setting Up Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Your Computer at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

What???s in Front? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

What???s in Back? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Plug In and Go! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Setting Up Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Registering with Microsoft . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Setting Up Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Chapter 3 Using Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Keyboard Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Getting to Know the Standard

Keyboard Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Keyboard Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Using CD/DVD Control Buttons . . . . . . . . . . . . . . . . . . . . . 3-3 Using Internet Zone Buttons . . . . . . . . . . . . . . . . . . . . . . . 3-4 Using Quick Launch Web Buttons . . . . . . . . . . . . . . . . . . 3-5 Assigning the My Program Button . . . . . . . . . . . . . . . . . .3-6 Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6 Putting Your Computer to Sleep . . . . . . . . . . . . . . . . . . . . 3-7 Waking Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Understanding the System Status Lights . . . . . . . . . . . . 3-8 Scroll Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9 Making Screen Selections . . . . . . . . . . . . . . . . . . . . . . . . . .3-9 Accessing Software and Files . . . . . . . . . . . . . . . . . . . . . . .3-9 Scrolling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9 Autoscrolling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11 Turning on the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11

Diskette, Hard Drive, CD-ROM, CD-RW, DVD-ROM,

and Zip Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 The Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Using the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 CD-ROM, CD-RW, or DVD-ROM Drive . . . . . . . . . . . . . . . 3-13 Removing a Disc from a Drive . . . . . . . . . . . . . . . . . . . . . 3-14

Playing an Audio CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Playing a DVD-ROM Movie . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Creating Your Own CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Inserting a Disk Into the Zip Drive

(available on select models) . . . . . . . . . . . . . . . . . . . . . . . 3-17 Removing a Disk from the Zip Drive . . . . . . . . . . . . . . . 3-17 Internet Video Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Using Logitech QuickCam Internet Video Camera. . . 3-18

Chapter 4 Welcome to the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Basic Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

What Is the Internet? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

What Is a Hyperlink? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Connecting with AOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Web Searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Searching the Web Using AOL . . . . . . . . . . . . . . . . . . . . . .4-4

E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Setting Up Outlook Express E-mail . . . . . . . . . . . . . . . . . 4-5

Typing an E-mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Understanding E-mail Addresses . . . . . . . . . . . . . . . . . . .4-6

Sending an E-mail Using Outlook Express . . . . . . . . . . . 4-7

Content Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Reading Your Outlook Express

E-mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Restricting Internet Content . . . . . . . . . . . . . . . . . . . . . . .4-9

My Presario Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Checking Your Registration . . . . . . . . . . . . . . . . . . . . . . .4-10

Chapter 5 Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Print Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Using the Menu to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Digital Audio Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Playing Digital Audio Files . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Playing Preinstalled Games on Your Computer . . . . . . 5-4

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Installing Software from a CD, DVD, or Diskette . . . . . 5-5

Installing Software Downloaded from the Internet . .5-6

Chapter 6 Need Some Help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2 Entering BIOS (CMOS) Setup . . . . . . . . . . . . . . . . . . . . . . . .6-2 QuickRestore CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3 Using the QuickRestore CD . . . . . . . . . . . . . . . . . . . . . . . . .6-3 Compaq Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5 CD-ROM, CD-RW, or DVD-ROM . . . . . . . . . . . . . . . . . . . . 6-6 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7 Display (Monitor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11 Keyboard and Scroll Mouse . . . . . . . . . . . . . . . . . . . . . . . . 6-12 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

Index

Introduction

1

Congratulations! As the owner of a new Compaq Internet PC, you have joined the world-wide community of Presario computer users. Once your computer is set-up and connected to the Internet, you can explore vast regions of information, entertainment, and online services.

This guide is designed to help you:

???Get acquainted with computer features you???ll want to try during the first few days or weeks.

???Keep your computer running smoothly with the tools on your computer.

???Solve problems if they occur.

Who Should

Read This

Guide?

This guide is designed for both beginners and experienced computer users.You can read from cover to cover to learn basic information about your computer or scan the guide for information on a specific topic.

This chapter shows you how to use this guide and directs you to other sources of information.

Using My Presario???Getting Started

This easy-to-scan guide helps you find the information you want as quickly as possible. The page layout allows you to see, at a glance, how the information is organised.

The first column lists major topics. It explains what the topic is and why it is important to you. This column also lists important warnings and useful tips, and it directs you to additional reference materials.

The second column explains how to perform a procedure. It contains step-by-step instructions.

The third column uses graphics to help you visualise the task and to validate what you are doing, as you do it. Detailed graphics may span both columns.

Symbols and

Graphics Used

The following words and symbols have special meaning in this guide and the CD documentation:

Warnings and cautions are displayed to protect you from injury, your equipment from damage, and your files from data loss.

Warning

Did you know ...

Tip

See also ...

Failure to follow directions may result in bodily harm or loss of life.

Understanding the background or concept may help you solve a problem.

Helpful hints make using your computer easier and faster.

Another document or another page in this document has related information.

???Caution: Failure to follow directions may result in damage to equipment or loss of data.

Computer Illustrations and Features

The computer illustrations shown and the features described in this guide may differ slightly from your Compaq Presario Internet PC.

Where Can

I Find

Information?

Information is available in several forms: printed documents, electronic documents on the CD that came with your computer, and the Compaq Web site. Use this guide as your first point of reference, and then refer to the following documents:

???Quick Set-Up poster

???Warranty Certificate

???My Presario???Learning More CD

???Getting Started: Microsoft Windows manual

Did you know ...

The Compaq Web site is available worldwide. As you explore the Internet, go to the following address for information about products, services, and ???cool??? activities:

www.compaq.com

Warranty Certificate

The warranty details Compaq???s commitment to repair or replace parts during the warranty period, and it lists important Compaq telephone numbers. In the event of a mechanical problem, contact Compaq, not the retailer that sold you the computer.

Keep the warranty in a safe place for future reference.

Replacing Parts

The Easy Access design of your Internet PC allows you to access internal components: in most cases, without using any tools.

My Presario???Learning More CD describes procedures for upgrading and replacing computer components. If you experience a problem and you are unable to resolve the issue after referring to this guide and the My Presario???Learning More CD, contact Technical Support. If a replacement part is needed, the technician will send the replacement part, along with illustrated instructions for removing the factory-installed part and replacing it.

Upgrading Your Computer

Expand your Presario performance with upgrades like memory and additional peripherals, such as digital cameras and printers. To learn more, visit the online store at:

www.compaq.com

Safety

Your computer is an electrical device. Treat it with care to avoid personal injury and damage to the equipment.

Warning

To reduce the risk of electric shock and damage to the equipment, read the Safety and Comfort guide on the My Presario???Learning More CD before performing any procedures involving the internal components of your computer.

Did you know ...

During an electrical storm, disconnect your computer (and all peripherals) from the power source. After shutting down your computer, turn off the power button on the surge protector(s).

Safety and Comfort

My Presario???Learning More CD contains Safety and Comfort information on how to:

???Set up your work area for maximum comfort.

???Practice good posture, hand position, work habits, and health habits while using your computer.

???Use a grounding plug to prevent electrical shorts, shocks, or fires.

???Use a surge protector to regulate the flow of electricity to the computer, modem, and all peripherals, such as a printer, speakers, and monitor.

???Become static-free before removing the side panel.

How Do I Find Information on the CD-ROM?

The My Presario???Learning More CD has information on the following topics:

???Advanced features of your computer

???Solving computer problems

???Safety and comfort

???Compaq service and support

???Government regulatory information

Did you know ...

Electronic documents often have hyperlinks to help you find information quickly. When you pass the cursor over a hyperlink, a small hand S is displayed. When you click a hyperlink, it jumps to the referenced page. Hyperlinks are represented by navigation buttons, coloured text, and images.

Using My Presario???Learning More CD

1.Choose the topic or manual you want to learn more about by clicking 2 times.

2.The screen displays the file hierarchy in the navigation panel on the left 1 and the contents on the right 2.

Note: Click the Plus + sign 3 next to a topic in the left panel to display subtopics.

3.Click the topic you want to view. The screen displays the topic you selected.

Note: If necessary, use the scroll bar 4 to view all of the page.

4.To view additional topics, click topics from the navigation panel 1.

Note: You can click the Show/ Hide Navigation Pane 5 button to close the navigation panel and enlarge the contents panel.

5.When you finish, click the word exit (a hyperlink) in

the lower right corner of the screen or click the Close ?????? button in the upper right corner of the screen (on the title bar).

Note: You can print individual pages from the CD or the entire set of documents. You can also print pages from a Web site.

Setting Up

Your 2

Computer

Your Internet PC is designed for complete ease of use???from setting up to upgrading new components. It was also designed to allow the option of using it as a Desktop PC or Slim Tower PC, whichever suits your needs.This chapter introduces you to the internal and external features of your computer. It also walks you through the process of registering your computer and setting up an Internet Service Provider (ISP) account. The remaining chapters of this guide show you how easy it is to use your Compaq Presario.

Note: Illustrations and features shown may differ slightly from your Computer. All descriptions in this reference refers to the tower position.

Your Computer

at a Glance

Before you begin, you???ll want to become familiar with the components of your Compaq Presario.

Tip

Some components, such as the keyboard and mouse, have color-coded connectors that match the ports on the back of your computer.

What???s in Front?

1 Power On button

2CD-ROM, CD-RW, or DVD-ROM drive

3 Disk drive

4Two universal serial bus (USB) ports for connecting peripheral devices, such as gamepads, joysticks, and video cameras

What???s in Back?

1Modem port for connecting to a phone line

2 Microphone port

3 Audio In / Audio Out

4 Monitor port

5Serial port for connecting a serial device such as a printer

6PS2 ports for connecting a keyboard or mouse

7 A/C Power port

8USB ports for connecting an Internet keyboard, mouse, or other USB device

9Parallel port for connecting a peripheral device such as a printer

Note: Connectors or ports may vary depending on different model releases.

Plug In and Go!

If a cable is disconnected or you move your computer to another location, this topic helps you to quickly set up again.

Tip

It???s a good idea to purchase a surge protector to protect your computer from electrical spikes and power surges.

See also ...

The Quick Set-Up poster that came with your computer is a visual guide to setting up your computer.

Setting Up Your Computer

Note: Do not set up the printer until your computer has been set up.

1.Connect the monitor according to the colour coding, icons, and the instructions from the monitor manufacturer.

2.Connect the speaker cable and microphone cable (if applicable).

3.Connect the power cable.

4.Connect the mouse to the PS2 port.

5.Connect the keyboard to the USB port at the back of the unit.

6.Connect the telephone cable between the Modem Line In ~ port and the wall outlet.

7.Plug the monitor and computer power cables into the wall outlet or surge protector.

8.Turn on the monitor and press the Power On button to turn on your computer.

Note: If you are setting up your computer for the first time, follow the on-screen instructions to register both your operating system and your computer. The next two topics discuss the registration process.

Registration

The first time you turn on your computer, you are guided through the registration process before accessing the Windows desktop. It is very important that you register

???Windows with Microsoft

???Your computer with Compaq

Note: Registration is by card.

Registering with Microsoft enables you to receive software updates and important notices about new Microsoft products.

Did you know ...

Any time you install new software or hardware, be sure to register it with the manufacturer.

Registering with Microsoft

To register the Windows operating system with Microsoft, follow the on-screen instructions. After entering the appropriate information on each screen, click the Next button to move to the next screen.

Printer Setup

After setting up and registering your computer, you are ready to set up your printer.

A printer allows you to print any document from your My Presario??? Learning More CD, your e-mail, and Web sites.

Did you know ...

Most new computers have a Universal Serial Bus (USB) port for a new printer that uses the latest technology. Older printers, which plug into a parallel port, cannot be connected to a USB port. Your printer may use a USB plug 1 (rather than a parallel

plug 2) for installation.

Setting Up Your Printer

1.Complete Plug In and Go! and Registration first (described on previous pages).

2.Set up the printer according to the printer manufacturer???s instructions.

3.Connect the printer to the back of your computer according to the icons.

4.Turn on your computer (if it???s not already on).

5.Turn on the printer.

6.Follow the on-screen instructions.

Note: Location and style of connectors may vary by model.

In this chapter, you learn about the following exciting, easy-to-use features of your computer:

??? Keyboard???Become familiar with the keyboard and all its capabilities, including one-button access to the Internet!

??? Scroll Mouse???See how easy it is to use the scroll mouse and learn shortcuts to save time.

???Speakers???Enjoy the experience of high-quality sound with your computer.

???Hard Drive, CD-ROM, and DVD-ROM Drives???Use the various drives to listen to your favourite CDs or to watch movies.

???Internet Video Camera???

Understand the many capabilities of an Internet video camera.

Keyboard

Basics

The standard keys perform the following functions:

???Main keys are the typewriter-style keys.

???Function keys are the

F1 through F12 keys. Two of these keys are active even without a program running. F1 allows you to get help on Windows-related topics. F3 allows you to search for files or folders.

???Arrow keys can be used for games and to navigate in a document or Web site. These keys allow you to move left, right, up, and down, using the keyboard instead of the mouse.

???Numeric keys work like a calculator keypad.

Getting to Know the Standard

Keyboard Keys

Some keys have special functions when used alone or combined with other keys. These functions vary depending on the program you are using.

Note: Style of keyboard may vary.

Keyboard

Buttons

The keyboard buttons make it easier and faster to get on the Internet, use your favourite software, or listen to your favourite CD. You might even want to watch a movie or send an e-mail.

The CD/DVD control buttons provide a quick and easy way to play a CD or a DVD movie at the touch of a button.

Many CDs begin playing automatically when inserted into the drive. Refer to Playing an Audio CD in this chapter to play a CD.

See also ...

Refer to Adjusting the Volume in this chapter to adjust the volume when playing a CD or a DVD.

The keyboard buttons are shown in the following illustration. They are discussed in detail on the following pages.

4Quick Launch My Program Button

Using CD/DVD Control Buttons

3Fast Forward/Next Track skips to the next track.

Note: Buttons may vary by model.

With the press of a keyboard button, you can get on the Internet fast, read your e-mail, or check out the latest in entertainment.

Depending on which Internet Service Provider (ISP) you have, the default options provided by the Internet Zone buttons may vary.

Did you know ...

Until you set up your Internet Service Provider (ISP), each Internet button takes you to a window that guides you through the ISP set-up process.

See also ...

Refer to the ???Setting Up Your Computer??? chapter in this guide for detailed information on setting up your ISP.

Using Internet Zone Buttons

Note: Button functions may vary by model and by region.

You can access your favourite program,

Web site, or document by pressing the Quick Launch Web buttons. These are the

Help G and My

Program D buttons.

See also ...

Refer to ???Preventive Maintenance??? on the My Presario???Learning More CD for additional information on service and support.

Using Quick Launch Web Buttons

1Help takes you to service and support information on the Windows desktop.

2My Program can be programed to launch your favourite software, Web site, or document.

Note: Buttons and their function may vary by model and region.

After you assign the

My Program D button settings, pressing the button automatically opens your selected software, Web site, or document.

See also ...

Instructions for reassigning this button are found on the My Presario???Learning More CD.

The Volume Control buttons allow you to control the volume of your computer. Or, if you want silence, press the Mute ??? button. It???s that simple!

Tip

You can also adjust the volume by clicking the Speaker ?????? icon located in the system tray at the bottom-right corner of the Windows taskbar.

Assigning.the My Program Button

1.Press the My Program D button 1. A window opens.

2.Select a program or Web site.

3.Click Next.

4.Select Program or Document.

5.Select the program or document you want to assign to the

My Program D button.

6.Click OK to verify your selection.

7.Click OK.

Adjusting the Volume

When listening to or viewing a CD or DVD, use the following buttons on your keyboard to adjust the volume as needed:

???Press the minus ??? button 1 to decrease the volume.

???Press the plus ??? button 2 to increase the volume.

???Press the mute ??? button 3 to turn off the sound.

If you???re going to be away from your computer but want to leave the power on, you can let your computer go to sleep. This process allows you to run programmes while your computer goes into a low- power state, which saves energy. However, some software???such as DVD software actively playing a DVD??? may prevent the system from going to sleep.

Tip

You can wake your computer by moving the mouse, by clicking a mouse button, or by pressing any of the keyboard buttons.

Did you know ...

You can change the amount of time that passes before your computer goes to sleep. See the My Presario???Learning More CD for instructions.

Putting Your Computer to Sleep

Press the Sleep E button 1 on the keyboard and your computer goes to sleep. Or, your computer will go to sleep automatically if no activity occurs within 20 minutes.

Waking Your Computer

Press the Sleep E button 1 on the keyboard and your computer wakes up.

The system lights on the keyboard provide a quick status of your computer and keyboard settings.

Tip

Post Office Protocol (POP) is a commonly used messaging protocol. The most widely used implementation of this protocol is POP3. POP3 is a retrieval protocol, used to retrieve mail messages from a POP server. E-mail messages received by the POP server are delivered to a server mailbox and messages reside there until you retrieve them.

Understanding the System Status Lights

The system status lights are shown in the following illustration, and the function of each light is explained.

Scroll Mouse

Your computer comes with a scroll mouse. The scroll mouse directs a cursor on the Windows desktop. You use the mouse to move quickly and easily through a document or Web site.

Instead of using the scroll bar to display pages, move the scroll wheel on your mouse forward or backward through a document or Web site to save time.

Tip

Some mouse functions may not work with all software.

Making Screen Selections

Click by pressing and releasing the left mouse button quickly one time. You will hear a single clicking sound.

Accessing Software and Files

Double-click by pressing and releasing the left mouse button twice, quickly.

Scrolling

Click by pressing and holding down the left mouse button with the cursor positioned on a scroll bar.

Click and hold down on the scroll handle (the box in a scroll bar area) to position text. Or single-click the arrow buttons to move up or down one line at time.

AutoScroll allows you to move forward and backward through a document without having to move the mouse or mouse wheel continuously.

Did you know ...

The scroll mouse can be customised for a left-handed user from the Mouse Properties dialog box. (Open the Control Panel and right-click the mouse icon.)

Autoscrolling

1.Open a program and press the scroll wheel to begin autoscrolling.

2.Move the mouse once in the direction you want to scroll (vertically, horizontally, or diagonally). The farther you move the cursor from the starting point, the faster the scrolling.

3.To stop autoscrolling, press a mouse button.

Speakers

(available on select models)

Speaker options depend on which model you purchase. However, the JBL Platinum Series are the standard speakers that come with most new Compaq Presario monitors. You can use the speakers freestanding or mount them to the side of the monitor. For more information, see the documentation that came with the speakers.

To set up the speakers, follow the directions on the monitor Quick Set-Up poster. If you purchased speakers separately, follow the included instructions.

Did you know ...

You can plug a digital MP3 portable audio player into the Audio In port on the right side of the speaker (on JBL Platinum Series speakers). Other portable music players include:

???CD players

???Cassette players

???AM/FM Stereo

These devices connect with a stereo cable (3.5 mm/3.5 mm plug) available at most electronic stores and computer retailers.

Turning on the Speakers

To turn the speakers on or off, press the Power button on the right side of the speaker.

1Power Button???conveniently allows quick power down when not in use, or to mute the sound. Simply push and release the Power button???the light indicates when the power is on.

2Headphone Jack???allows you to connect most stereo headphones for your personal listening pleasure.

3Audio-In Port???an advanced feature that lets you quickly connect your favourite digital MP3 player or any portable audio device and play audio directly through the speakers.

Note: The speakers receive power from the monitor, even when the monitor power is off. This allows your portable music player to be played without turning on your computer.

Diskette, Hard

Drive, CD-ROM,

CD-RW,

DVD-ROM, and

Zip Drives

Your computer may have one or more drives depending on the model you purchased:

???Diskette drive

???Hard drive

???CD-ROM drive

???CD-RW drive

???DVD-ROM drive

???Zip drive

Each drive has different size capacities for storing information.

The diskette drive uses a diskette to store files. Once information is copied onto a diskette, it remains there until you delete or overwrite it.

The other drives are discussed on the following pages.

The Diskette Drive

The diskette drive uses a diskette to store files. After information is copied onto a diskette, it remains there until you delete or overwrite it.

1.Hold a diskette with the label facing to the right if you have chosen the upright configuration. Hold a diskette upward if you have chosen the desktop configuration. Ensure the diskette is pointing toward the drive as shown in the illustration, then gently push the diskette into the drive.

2.To remove a diskette, press the Eject button 2

on the diskette drive.

???Caution: Wait until the diskette-drive activity is complete (the activity

light 1stops glowing) before removing a diskette. Removing a diskette when the drive is reading from or writing to the diskette can damage the diskette or the information stored on it.

Note: Remove the diskette from the drive before shutting down Microsoft Windows.

The CD-ROM drive allows you to read data from a CD or listen to a music CD.

The CD-RW drive allows you to read and write data to a disc(s) for storage, and allows you to listen to music or read data CDs.

The DVD-ROM drive allows you to view your favourite movies, listen to music, or read information from CDs.

If a CD doesn???t play, make sure the drive is closed.

Using the Hard Drive

The hard drive stores system files, software, and data files inside your computer. When you install software, download files from the Internet, receive e-mail and attachments, or create new files, the computer saves them on your hard drive. The available storage space is gradually used. To regain storage space, you can delete files or programmes loaded on your computer, or save them on external media such as diskettes, CD-R or CD-RW discs.

CD-ROM, CD-RW, or DVD-ROM Drive

Note: Your computer must be turned on before you can insert or remove a disc.

To insert a CD into an optical drive, follow these steps:

1.Press the Load/Eject 1 button to open the drive door.

2.Carefully lift the disc from the CD case by holding the disc only by the edges to avoid touching the surface.

3.Place the disc into

the round area of the slot, label side

facing upward for

the desktop configuration. If

you have chosen the upright

configuration, place the disc with the label facing outward. If the tray contains support tabs, carefully slide the disc under the tabs to correctly position it in the tray.

4. Press the Load/Eject 1 button to close the drive door.

A CD-ROM drive reads CDs, CD-R, and CD-RW media. A DVD-ROM drive reads all CD media, plus DVD discs.

When you have finished listening to the CD, store the disc in the storage compartment on the front of your computer or in its protective case.

See also ...

To adjust the volume, refer to Adjusting the Volume in this chapter.

Did you know ...

If the CD-ROM, CD-RW, or DVD-ROM drive can???t play a disc, check to be sure that the disc is inserted with the label face-up and properly seated in the drive. The DVD-ROM drive takes longer to begin playback because it has to determine the type of media being played.

Removing a Disc from a Drive

1.Press the Load/Eject 1 button to open the drive door.

2.Carefully remove the CD or the DVD from the drive.

3.Press the Load/Eject 1 button on the front of the drive to close the door.

4.Store the disc in its protective case.

Playing an Audio CD

1. Press the Load/

Eject button to open the drive

door. Place the disc into the round area

of the slot, label

side facing upward for desktop

configuration. Hold the disc with label facing outward for the upright position. If the tray contains support tabs, carefully slide the disc under the tabs to correctly position it in the tray.

2.Press Load/Eject button to close the drive door.

3.If, after a few seconds, the disc does not automatically start playing, press the Play/Pause button on the keyboard.

4.Perform the following tasks using your Internet keyboard as needed:

???Click the Pause button to pause play.

???Click the Forward and Back buttons to skip tracks.

???Click the Stop button to stop playing the CD.

???Press the Eject button on the drive to remove the disc.

You can only play a DVD movie from a DVD-ROM drive. When you are finished watching a movie, store the DVD in its protective case.

Tip

You can control the actions of the DVD player (pause, rewind, etc.) from the CD/ DVD control buttons on the keyboard.

See also ...

Refer to Adjusting the Volume in this chapter to adjust the volume when playing a DVD.

Playing a DVD-ROM Movie

1.For best performance, close all running programmes before inserting a DVD movie and insert the DVD into the DVD-ROM drive. Playback begins automatically.

2.If playback does not begin automatically, click the Start button on the Windows taskbar.

3.Point to Programmes, and then Compaq DVD Express.

4.Choose Compaq DVD Player and then click the Play ???button.

The CD-RW drive allows you to create your own CDs. You can buy two types of media: CD-R and CD-RW.

CD-R media can be played on most of the newer CD players, CD-ROM, and DVD-ROM drives. CD-R media can be written to only once. However, you can write to CD-RW media using multiple recording sessions until you Close out the disc.

CD-RW media can be used to make backups of your personal CDs or hard disk. These discs are reusable and can be erased and rewritten to numerous times.

The Adaptec Easy CD Creator software is intuitive. When you place the cursor over any of the functions, a description of the function is displayed.

See also ...

For more information about using the CD-ROM, CD-RW, or DVD-ROM drives, refer to the My Presario???Learning More CD.

Creating Your Own CDs

CDs are created using the Adaptec Easy CD Creator (available on select models). Various uses of the CD-RW drive are shown below:

Note: Confirm that the Easy CD Creator software has been installed before you begin creating CDs.

Note: There is an extensive online Help built into the software. To view online Help you must load Adobe Acrobat Reader from the My Presario???Learning More CD.

The Zip drive makes organising, copying, storing, and transporting large files easy. The Zip drive uses a Zip disk, which gives you more storage space than a diskette. A Zip disk offers extra space for the following types of tasks:

???Storing files from the Internet

???Backing up files from the hard drive

???Storing games

???Saving school or class projects

???Saving family files and budget records

???Creating a multimedia library with image, sound, and video files

Inserting a Disk Into the Zip Drive

(available on select models)

Note: Your computer must be turned on before you can insert a Zip disk.

1.Hold the Zip disk, label- side facing up, and gently push the disk into the Zip drive until you hear it snap into place.

2.Right-click the Start button, and select Explore.

3.Browse in Windows Explorer to locate the Zip drive, which shows the Zip drive ?????? icon.

4.Move or copy files to and from the Zip drive as needed.

Removing a Disk from the Zip Drive

1.Press the Disk Eject button 1 to eject the disk.

2.Store the Zip disk in its protective case.

Note: If you leave a Zip disk in the drive when you turn off your computer, the disk will automatically eject.

Internet Video

Camera

The Logitech QuickCam Express Internet video camera provides many useful features:

???Captures images at the touch of a button

???Sends photo and video e-mail as easily as text

???Allows video chatting for a face-to-face get-together with far away friends and family

???Allows you to save, print, or send a video image over the Internet with easy-to-use software

???Quickly creates a personal video

???Has one-click ???Web camming,??? which lets you put the special events in your life online

Using Logitech QuickCam Internet Video

Camera

(available on select models)

The Logitech camera installs within minutes. Refer to the Logitech documentation packed with the camera for detailed operating instructions.

Note: Do NOT plug the camera into your Internet PC until instructed to do so during the QuickCam software installation.

The camera software comes with free access to the Logitech Spotlife Web site which includes 15MB of free Web space for:

???Video broadcasting live over the Internet

???Chatting directly with

Visit the Spotlife Web site at www.compaq.com/go/spotlife

In just a few moments, you will be on the World Wide Web. It is estimated that thousands of new users will be joining you to connect to the Internet for the very first time!

In this chapter, you begin to explore the endless possibilities of the Internet???e-mail, shopping, news, entertainment, research, education, and much more.

Welcome to the World Wide Web. You are about to enter a very exciting new world!

Basic Concepts

Internet, Web, URL, hyperlinks, cyberspace??? sound confusing?

The Internet definitely has its own terminology. Take a few moments to understand some basic concepts that will help you start surfing the Web.

To begin surfing, you need to establish an Internet Service Provider (ISP) account.

See also ...

Refer to the ???Setting Up Your Computer??? chapter in this guide for information on how to register for an ISP account.

What Is the Internet?

The Internet is a network of computers connected using standard telephone lines. The Internet is worldwide, like the telephone system.

The Internet stores and transmits documents, pictures, music, and movies provided by computer users from all over the world.

When information on a particular topic, or related topics, is gathered in one location on the Internet, that???s called a Web site.

What Is a Hyperlink?

Imagine you're reading a newspaper. As you read page 1, it says something like ???For more details, see page 3, column 2.???

Hyperlinks in a Web site work the same way. Use the mouse to click a hyperlink and you can move instantly from page to page, Web site to Web site. Linking files together is what gives the Web its name, weaving and connecting idea to idea, all over the world.

Internet

Connection

Web pages are viewed with a Web browser, such as Microsoft Internet Explorer . A Web browser is a program that lets you view and explore information on the Web.

Common features of a Web browser include:

???Home page???your starting point for exploring the Web

???Bookmarks/ favourites???a list of Internet addresses you often visit

???History list???a list of Web sites you have visited

See also ...

The My Presario???Learning More CD has more information on Web browsers, e-mail, and news reader settings.

Note: AOL is available in selected countries only.

Connecting with AOL

If you have chosen AOL as your ISP and completed ???Setting the Internet Buttons to AOL,??? press the Instant Internet ??? button to access the AOL home page. Screen varies with version of AOL.

Web Searches

One way to find what you???re looking for on the Web is to use a search engine???your personal guide to the Web.

A search engine takes information that is scattered on Web sites all around the world and lists it for easy viewing and printing.

Note: AOL is available in selected countries only.

Searching the Web Using AOL

1.Complete the ???Setting the Internet Buttons to AOL??? procedure.

2.Press the Search F)button on the Internet keyboard. The AOL search page is displayed.

3.Enter a keyword in the Search box 1.

4.Click the Search! button 2. The search engine displays a list of Web pages containing your keyword.

E-mail

E-mail (electronic mail) is very similar to the mail the postal carrier delivers to your home or office??? except much faster.

You can send letters, pictures, postcards???even music and video clips???to friends, family, and co-workers in an instant.

Outlook Express is an e-mail program that comes with your computer. Other e-mail programs include AOL and Hotmail.

Tip

If you receive an error message saying that your e-mail was undeliverable, check the address, punctuation, and spacing and then try sending it again.

Setting Up Outlook Express E-mail

1.Press the Instant E-mail ??? button on the Internet keyboard.

2.Click the Send and Receive button on the toolbar. A dialog box requesting your password is displayed.

3.Type a password.

4.Click Remember Password.

5.Click OK. You are now set up and ready to use e-mail.

Typing an E-mail Message

Regardless of the e-mail software you choose, creating an e-mail message is like filling out a form. When typing an e-mail message, you must complete the following:

To:E-mail address of the recipient

Cc: Person(s) receiving a copy of your message

Subject: Summary of your message in a few words

Message: Content of your message

To send and receive e-mail, you need an e-mail address so that your Internet Service Provider (ISP) will know where to ???pick up??? and ???deliver??? mail.

See also ...

The My Presario???Learning More CD has information on finding e-mail addresses.

Did you know ...

E-mail extensions identify the type of server where an organisation resides. Some of the most common e-mail extensions and their descriptions are as follows:

Understanding E-mail Addresses

Some ISPs allow you to pick an e-mail address, but others require you to follow a set pattern:

???your name

???@

???ISP server name

ISP names can be longer and more complex, but basically anything to the right of the @sign is the ISP server name and anything to the left is the user name. For example:

Now that you???ve connected to an ISP, set up Outlook Express, and have an Internet address, it???s time to write your first e-mail message.

Tip

E-mail addresses are written in a very specific way. Be sure the e-mail address you enter contains no spaces and has a period after the server name. Dashes and underscores may be used. Capital letters may be required. Ask the e-mail recipients exactly how to write their e-mail address.

See also ...

The My Presario???Learning More CD has more information on using e-mail.

Sending an E-mail Using Outlook Express

1.Press the Instant E-mail ??? button on the Internet keyboard.

2.Click the New Mail Message icon 1.

3.Type the recipient???s e-mail address in the To box 2.

4.Type the subject of your message in the Subject box 3.

5.Type your message in the message window 4.

6.Click Send 5.

Content

Advisor

You receive e-mail messages automatically, even when your computer is shut down! Your ISP stores these messages until you decide to open your e-mail program and read them.

Your e-mail status light on the keyboard will glow when you have e-mail.

The e-mail status light only works with POP3 Internet services.

Reading Your Outlook Express

E-mail Messages

1.Press the Instant E-mail ??? button on the Internet keyboard.

2.Click Inbox. New messages appear in bold type.

3.Double-click the message to display the message text.

4.Click the Close ??? button in the upper right corner of the screen to close the e-mail, or press the Delete key on the keyboard to delete the message.

The Internet provides you with access to a wide variety ofinformation, but some information may not be suitable for every viewer.

With Content Advisor, you can:

???Control Internet access.

???Set up a password.

???Set up a list of Web sites that people who use your computer cannot view.

???Adjust what types of content people who use your computer can view with or without your permission.

Restricting Internet Content

1.On the Windows taskbar, click Start, point to Settings, then Control Panel, and then

Internet Tools.

2.Click the Content tab 1.

3.In the Content Advisor area, click Enable 2.

4.Click Settings, and then type your password in the Password box.

5.Click a category in the list, and then drag the slider to set the limits you want to use.

6.Repeat this process for each category you want to limit, and then click OK.

My Presario

Web Site

One of the first places you'll want to visit on the Internet is the My Presario Web site: www.compaq.com/ mypresario

Whatever your interests, Compaq has something for everyone:

???entertainment

???gaming

???travel

???health

???sports

The My Presario Web site has advice for home-based businesses and being more productive on your computer, as well as basic information for first-time Web surfers. This Web site also has useful links to the Compaq Store and to sales and support that quickly get you to the information you need.

Press the ??? button and see what Compaq and this Web site have to offer you!

Checking Your Registration

1.Press the ??? on the Internet keyboard. The Compaq My Presario Web site is displayed.

2.Click customise My Presario.

3.Verify that your personal information is correct.

4.Click Sign in.

Common 5

Tasks

In this chapter, you learn how to perform some of the more common activities with your new Internet PC.

More details about these and other everyday activities can be found on the My Presario??? Learning More CD.

Print Basics

To print one or more pages from a document file or Web page, you have to connect your printer and install the necessary software. These procedures are detailed in the ???Setting Up Your Computer??? chapter in this guide.

To see what the document will look like when printed, select the Print Preview option from the File menu. This option is available in most software packages.

See also ...

For additional information about your printer, refer to the manufacturer???s documentation.

Using the Menu to Print

1.Click File on the menu bar.

2.Click Print. The Print dialog box is displayed.

3.Select the printing options you want.

???Confirm the printer you are printing to 1.

???Choose the page range to print 2.

???All pages

???The current page you are viewing

???A range of pages (for example, type 1???4)

???Confirm the number of copies you want to print 3.

???Select All, Odd, or Even pages in range 4.

Note: These options vary depending on the printer installed.

4. Click OK 5.

Digital Audio

Files

In addition to music CDs, your computer can play digital audio files, such as music downloaded from the Internet.

You can download MP3 files and play them using Audio Manager software (available on select models).

Playing Digital Audio Files

1.From the Windows taskbar, click the Start button.

2.Point to programmes and then select the Audio Manager programme. The Audio Manager is displayed.

3.Follow the on-screen instructions for creating and playing a playlist. For help on specific functions, press the F1 key or choose Help Topics from the Help menu.

.

Games

Your new Internet PC is not only a powerful tool for surfing the Internet and running software, it can also allow you to play games. Your computer came with several Windows games preinstalled, and many more are available for purchase or by downloading from the Internet. You can play games online with other players from all over the world.

Before purchasing a game, check the computer requirements (listed on the outside of the game box) to make sure that your computer is configured correctly for the game you want to buy.

Did you know ...

You should always use the same disc drive (CD-ROM or DVD-ROM) that you used to install the game when you play the game. If you experience problems installing or playing a game, contact the game manufacturer for assistance, or visit their Web site for updates.

Playing Preinstalled Games on Your Computer

1.From the Windows taskbar, click the Start button.

2.Point to Programmes, then Accessories, and then Games.

3.Click the icon for the game you want to play.

Software

You may want to purchase and install additional software. Software can be installed from a CD, DVD, or diskette, and it can be downloaded from a Web site.

The installation process automatically begins when you insert the CD in the disc drive. If the installation process doesn???t automatically begin, refer to the documentation that came with the software. If no documentation exists, follow the procedure listed here to install software from a CD or diskette.

In the event of difficulties with the installation, contact the software manufacturer.

Tip

When selecting software for your computer, make sure the packaging states that it is compatible with your version of Microsoft Windows, your computer memory, processor, and available disk space.

Installing Software from a CD, DVD, or Diskette

1.Close all open programmes.

2.From the Windows taskbar, click the Start button, point to Settings, and then click

Control Panel.

3.Double-click the Add/ Remove programmes ??? icon. The Add/Remove programmes

Properties window is displayed.

4.Click Install.

5.Insert the CD or diskette into the proper drive and click Next. Microsoft Windows will begin the installation process.

If you download software from a Web site, follow the installation instructions that are usually displayed on the Web page. If installation instructions are not available, complete the steps listed here.

Did you know ...

Before downloading files of any kind from the Internet, make sure that call-waiting is disabled, and that your anti-virus utility is running.

Did you know ...

If the download process is interrupted, you must restart the download procedure from the beginning.

See also ...

For more information on anti-virus software, see ???Preventive Maintenance??? on the My Presario???Learning More CD.

Installing Software Downloaded from the Internet

1.Before you start downloading, note the location on the hard drive where the files will be stored. Also, be sure that you have enough disk space available.

2.After the download is complete, terminate your Internet connection.

3.Close all other open programmes.

4.From the Windows taskbar, click Start, point to Settings, and then click Control Panel.

5.Double-click the Add/Remove Programmes ??? icon. This window displays.

6.Click Install. A window displays.

7.Click Next. The Run Installation Programme window displays.

8.Click Browse.

9.Locate and select the

Setup.exe or Install.exe file for the downloaded software.

10.Click Open to begin the installation process.

This chapter provides information on how to identify and fix common problems that may occur with your computer. Without contacting a technician, you can easily diagnose and fix many computer problems on your own.

Helpful Hints

See also ...

For additional troubleshooting information relating to your printer or monitor, see the documentation that came with your equipment.

If you encounter problems with your computer, monitor, or software, review the following check list before taking further action:

???Check that the computer and monitor are plugged into a working electrical outlet.

???Check to see that the computer is turned on and the power light ??? located on the front of the computer is on.

???Check to see that the monitor is turned on and the power light ??? on the front of the monitor is on.

???Turn up the brightness and contrast controls of the monitor if the screen is dim.

???Check all cable connections for loose or incorrect connections.

???Remove the diskette from the diskette drive before turning on your computer.

???Run Windows Diagnostics to determine and repair minor problems. Refer to the My Presario???Learning More CD for instructions.

Entering BIOS (CMOS) Setup

If you need to enter the BIOS setup, very soon after your computer powers on press the F10 key (on most models, this is when the cursor is blinking in the upper right corner of the display with the word COMPAQ displayed in red on a black background).

???Caution: The BIOS setup is for advanced users. Be careful when changing the BIOS Setup. If you make a change to this setup, you may disable some of your computer???s functionality.

QuickRestore

CD

The QuickRestore CD can reinstall the software to the state it was in when you purchased the computer.

You also have the option of restoring your computer to the way it was when you performed the last User Backup.

Tip

User Backup creates USER.PQI files. These files are read-only???you cannot edit their contents.

Did you know ...

Everything added to the drive since the last User Backup will be lost after you perform a User Restore.

Using the QuickRestore CD

Restarting your computer with the QuickRestore CD in the drive displays the following menu:

???The Emergency Diskette option creates a recovery diskette, which stores the software option information that came with your computer. This diskette is necessary if you ever need to restore your computer to the condition it was in when you first unpacked it.

???The User Backup option creates a backup of the current Windows configuration and saves it on a separate partition on your hard drive. The backup is stored in USER. PQI files.

???The User Restore option extracts the data in the USER.PQI files from the D drive and restores the desktop to the settings that existed at the time of your last User Backup.

???The Factory Restore option restores the computer to its original factory condition. You will need to re-enter your factory registration information again, and you may be prompted to insert your emergency diskette.

???The Exit option exits the QuickRestore CD.

Compaq

Support

If you have a computer problem or question, check the following resources for answers:

???Review the ???Need Some Help???? chapter in this guide for suggestions on how to fix the problem.

???Press the Help G button on the keyboard to access service and support information related to your Presario, to find information about your computer and computer-related peripherals, and to access links to online technical help.

???Visit the Compaq Web Site at:

www.compaq.com

???Contact Compaq Technical Support at the telephone number listed in your Certificate of Warranty.

Troubleshooting

If a solution does not fix your problem, try all solutions for the symptom or try the solution a second time.

Tip

Before contacting Technical Support, keep in mind that the information needed to correct the problem may be at your fingertips. Try pressing the Help G button on the keyboard. This button accesses important service- and-support information and tools.

Symptom

No sound.

Information in this section is divided into three areas: Symptom, Problem, and Solution.

The Symptom line describes the symptom or warning for the type of problem you are having. The Problem column identifies one or more reasons why the symptom may have occurred. The Solution column describes what you should do to try to fix the problem.

Note: Some of the symptoms listed for certain troubleshooting problems will not apply to your computer. For specific problems relating to the monitor or printer, refer to the documentation that came with the equipment.

Audio

Symptom

CD-ROM, CD-RW, or DVD-ROM drive cannot read a disc or takes too long to start.

Recording audio CDs is difficult or impossible.

CD-ROM, CD-RW, or DVD-ROM

Note: See online Help in the Easy CD Creator software for detailed troubleshooting tips.

Symptom

Not reading drive: ???Abort, Retry, Fail???? message appears.

???Non-system disk or disk error??? message is displayed.

Diskette Drive

Symptom

Diskette drive light stays on.

Diskette drive cannot save information to diskette.

Symptom

Diskette drive cannot read a diskette.

Symptom

Screen is blank, and monitor power light is not lit.

Screen is blank.

Symptom

Cannot connect to the Internet.

Cannot automatically launch Internet programmes.

Internet takes too long to download Web sites.

Internet Access

Symptom

Keyboard commands and typing are not recognised by computer.

Mouse does not respond to movement or is too slow.

Mouse will only move vertically or horizontally.

Keyboard and Scroll Mouse

Symptom

Computer will not turn on.

???Illegal Operation has Occurred??? error message is displayed.

Computer will not start.

Power

Index

Symbols

.wma 5-3 @ sign 4-6

A

AC power port 2-2 Adaptec Easy CD Creator

creating CDs 3-16 Add/Remove Programmes 5-5

AOL

connecting with 4-3 searching 4-4

Application and Web buttons Help 3-5

My Programme 3-5 arrow keys 3-2

audio

playing a CD 3-14 speaker port 2-2

autoscrolling 3-10

B

backup files 6-3 BIOS setup 6-2

I

browser

common features 4-3 button

CD/DVD Control 3-3 Close 4-8

Instant E-mail 4-5 keyboard 3-3

My Programme 3-6 Quick Launch Web 3-5 Send and Receive 4-5 sleep 3-7

volume 3-6 buttons

Back 3-14

Eject 3-14 Forward 3-14 Play/Pause 3-14 Stop 3-14

C

cable

speaker 2-3

CD

creating 3-16 recovery 6-3

undeliverable 4-5 using 4-6

writing messages 4-5 emergency diskette 6-3 energy saver

low-power state 3-7

F

files

accessing 3-9

function keys F1 through F12 3-2

G

games

playing 5-4

H

hard drive backup 3-16 damaged 6-14 failure 6-7

problems with 6-10 storing system files 3-13 using 3-13

Help

Service and Support folder 3-5 Windows desktop 3-5

helpful hints 6-2 Hotmail 4-5 hyperlink 1-6

defined 4-2

I

icons

New Mail Message 4-7 install

downloaded files 5-6 software 5-5

Instant E-mail 4-5 Internet

defined 4-2

direct link to Compaq 4-10 hyperlink 4-2

parental controls 4-9 password 4-5 problems with 6-11 restricting content 4-9 searching 4-9

Internet buttons Activity 3-4 E-mail 3-4 Entertainment 3-4 Instant Internet 3-4 My Presario 3-4

Retail/Affinity Central 3-4 Search 3-4

setting 4-3

Internet Service Provider

See also ISP 3-4 Internet Video Camera

features 3-18 ISP 4-2, 4-6, 4-7, 4-8

problems with account 6-11 server name 4-6

user name 4-6

J

Jewel Case Creator 3-16

K

keyboard

arrow keys 3-2

function keys F1 through F12 3-2 main keys 3-2

numeric keys 3-2

L

Logitech QuickCam Express

installing 3-18

M

memory

problems with 6-14 Microsoft

registration 2-4 modem

line in 2-3 monitor

flat-panel monitor 6-9 port, illustrated 2-2 problems with 6-9

mouse

See also Scroll Mouse problems 6-12

MP3 5-3 My Presario

registration 4-10 My Programme button assigning 3-6

N

numeric keys 3-2

O

Outlook Express 4-5 Inbox 4-8 setting up 4-5

P

parallel port illustrated 2-2

parental controls 4-9 password 4-9

remembering 4-5

port

parallel 2-5 power 2-2 USB 2-5

ports

1394, illustrated 2-2

for connecting joysticks, gamepads, video controllers 2-2

monitor 2-2 parallel 2-2 serial 2-2 USB 2-2

power

port 2-2

problems with 6-14

Power On button, illustrated 2-2 printer

setting up 2-5 printing

documents 5-2

from the Internet 5-2 options 5-2

problems 6-5

audio driver 6-5 computer 6-4 diskette 6-7 hard drive 6-10

hard drive damaged 6-14 hard drive failed 6-7 identifying 6-5 insufficient memory 6-13 Internet 6-11

Internet Service Provider 6-11 keyboard commands 6-12 memory 6-14

monitor 6-9 power 6-14 sleep mode 6-5 speakers 6-5

system files damaged 6-7 volume 6-5

probllems

diskette drive 6-8

Q

Quick Launch Web buttons 3-5 Help 3-5

My Programme 3-5 Quick Set-Up poster 2-3

R

recovery CD 6-3 removing programmes 5-5

S

Scroll Mouse

See also mouse autoscrolling 3-10

choosing button assignments 3-9 clicking 3-9

controlling cursor movements 3-9 customising 3-9

double-clicking 3-9

dragging and dropping files 3-9 scrolling 3-9

setting up 3-9 wheel 3-9

search engine 4-4 See also... notices defined 1-3

serial port, illustrated 2-2 service and support 6-4 sleep mode 3-7, 6-9

customising 3-7 software

installing downloaded files 5-6 speakers

Audio In port 3-11 cassette player 3-11 CD player 3-11 MP3 player 3-11 turning on 3-11 volume control 3-11

start-up disk 6-14 status lights

caps lock 3-8 e-mail 3-8 number lock 3-8 scroll lock 3-8 sleep 3-8

surge protector 1-5, 2-3 system files 6-14

T

Tip notices defined 1-3

U

USB

port, illustrated 2-2

V

video camera 3-18 volume

adjusting 3-6

W

waking your computer 3-7 Warning notices

defined 1-3 warranty 1-4 Web

See also Internet

accessing favourite sites 3-5 browser 4-3

Compaq Store site 4-10 downloading files 5-6 My Presario site 4-10 site 4-2

World Wide Web See also Internet

Z

Zip drive or Zip disk inserting a disk 3-17 removing 3-17 removing a disk 3-17