USER???S GUIDE
Please read this guide before operating this equipment.
After you finish reading this guide, store it in a safe place for future reference.
USER???S GUIDE
Please read this guide before operating this equipment.
After you finish reading this guide, store it in a safe place for future reference.
Table of Contents
2
Table of Contents
8 SOLUTIONS TO
COMMON PROBLEMS
3
This equipment conforms with the essential requirements of EC Directive 1999/5/EC.
We declare that this product conforms with the EMC requirements of EC Directive 1999/5/EC at nominal mains input 230V, 50Hz although the rated input of the product is
If you move to another EU country and are experiencing trouble, please call the Canon Help Desk.
(For Europe Only)
Model Name
??? H12418
Copyright
Copyright ?? 2004 by Canon Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon Inc.
Trademarks
All other product and brand names are registered trademarks, trademarks or service marks of their respective owners.
As an ENERGY STAR?? Partner, Canon Inc. has determined that these products meet the ENERGY STAR?? guidelines for energy efficiency.
4
Using this guide
This guide provides detailed information on how to set up, operate, maintain, and troubleshoot your fax. Please read the list below to become familiar with the symbols, terms, and abbreviations used in this guide.
Cautions tell you how to avoid actions that could injure you or damage your fax. In order to use your fax safely, always observe these cautions.
Notes provide advice on using your fax more effectively, describe operating restrictions, and tell you how to avoid minor difficulties. Reading these is recommended to make the most of your fax and its functions.
In addition, this guide uses brackets to identify the buttons you press when performing different functions: [Stop].
Customer support
Your fax is designed with the latest technology to provide
5
1 SETTING UP
Unpacking
As you unpack your fax, save the carton and packing material in case you want to move or ship the fax in the future. Carefully remove all items from the box.
??? It is best to have someone hold the box while you lift the fax and its protective packaging out of the carton.
Make sure you have the following items:
You should also have the followings:
???Power cord
???Telephone line cord
???Documentation
???Warranty*
???
???Destination label
If any of these items are damaged or missing, contact your local authorised Canon dealer or the Canon help line immediately.
*These items are only included in some countries.
Removing the shipping materials
1 Remove the protective piece(s) and the shipping tapes from the fax.
6
Making connections
Connecting the telephone line, handset, and external device
There are two jacks on the back and one jack on the side of the fax for connection of the following:
Be sure to connect any external device before using the fax.
???You cannot use the extension phone while the fax is using the phone line.
???Due to the range of specifications, Canon cannot guarantee that all answering machines will be compatible with your fax.
1
UP SETTING
7
Connecting the AC power cord
Plug the fax into a
There is no power switch on the fax. The power is on as long as the fax is plugged in.
Setting the language and country
You need to select the correct language for the LCD display and reports, and the country* of use. See pp. 16, 17 for the buttons on the operation panel.
1Press [Start/Copy] after the display shows <DISPLAY LANGUAGE>.
2Use [ 
] or [ 
] to select the preferred language for the LCD display and reports, then press [Start/Copy].
Wait a second for <COUNTRY SELECT>* to appear, then press [Start/Copy].
3Use [ 
] or [ 
] to select the country where you are using the fax*, then press [Start/Copy].
Registration ends and the fax enters standby mode.
*This setting is only available for some countries.
Setting the date and time
The date and time appear on the LCD as well as on the documents you send. See pp. 16, 17 for the buttons on the operation panel.
1 Press [Start/Copy] after the display shows <DATE & TIME>.
2Use the numeric buttons to enter the date and time using the
???Set the time using
???To change the date format, see SYSTEM SETTINGS, P.43.
8
Installing the ink film
You must install the ink film before receiving or copying documents.
For information on replacing a used ink film cartridge, see Replacing the ink film on p. 48.
1Lift the operation panel gently with pushing up the open lever until it locks into position.
Make sure the handset is on its cradle.
Open lever
We recommend you do this on a flat stable surface such as a table.
Front Roller
3Rotate the blue gear on the holder and front roller of right side to arrow direction to take up any slack in the ink film.
If a label is visible on the ink film, turn the blue gear on the holder until the label is no longer visible.
Gear
1
UP SETTING
9
4
5
Sit the front rollers on the front roller guides within the main unit.
After inserting the ink film to the main unit, turn the blue gear on the holder clockwise to take up any slack in the film.
Close the operation panel gently until it clicks into place.
The LCD display may show <SET INK FILM> if the ink film is not installed properly. In that case, open the operation panel again and follow steps 4 and 5 again.
We recommend that you only use ink film recommended by Canon. Using other types of ink films may cause a decrease in printing quality or break your fax machine.
???When the ink film is empty <FILM HAS RUN OUT> may appear on the LCD display indicating the need to replace the ink film.
???The ink film that comes with this machine can yield approx. 160 pages of A4 size printouts.
10
Loading paper
Assembling the
Assemble the
Do not place the machine including the
11
Loading paper
Load the paper face down in the
Load the paper face down.
Up to 50 sheets of plain paper!
Feed direction
The printing paper face down.
1Open the
2Fan a stack of paper, then tap the edge of the stack on a flat surface to even the stack.
Up to 50 sheets and up to 6 mm thickness of plain paper may be loaded.
3Load the paper in the
4Close the
???Be careful when loading multiple sheets of paper as they may jam in the machine.
???If you are having trouble loading multiple sheets of paper at one time, you will need to reload the paper from Step 1.
???If you still can not solve the problem, load and print pages one by one.
???When adding the paper, remove the remaining paper in the
???Do not add the paper when printing. It may cause a paper jam.
???Straighten any curled paper before loading.
???Do not leave paper in the
12
Loading documents
Documents come out here.
Do not place an object in front of the output area.
Open the cover where the document enters.
ABC
Adjust the paper guides to the width of the document.
1
UP SETTING
1Open the cover where the document enters.
2Load the document.
Load the document face down with the text or image
3Adjust the document guides
Please make sure to adjust the document guides the width of the document.
???For a
???Wait until all pages of your document have been scanned before starting a new job.
???If you want to send a document with more than 10 (5
Testing the machine
After you have made connections, installed the ink film, assembled the
13
Setting the TEL LINE TYPE
See pp. 16, 17 for the buttons on the operation panel.
1Press [Function], then press [Start/Copy] twice.
2Use [ 
] or [ 
] to select <TEL LINE TYPE>, then press [Start/Copy].
ROTARY PULSE
3 Use [ 
] or [ 
] to select the appropriate line type, then press [Start/Copy].
4Press [Stop].
Setting ends and the fax returns to standby mode.
Dialling through a switchboard (PBX)
A PBX (private branch exchange) is an
???If your fax is connected through a switchboard, dial an outside line access number first. Then dial the rest of the number.
???If you want to dial with automatic dialling, you may have to insert a pause between the outside line number and the telephone number when you register the number for
???When the fax is connected to a PBX or other telephone switching system, you can register the access type and outside access line number under the [R] button (see below). Once you have registered them, you simply need to press [R] before dialling a fax or telephone number.
Registering the access type and the outside line access number
See pp. 16, 17 for the buttons on the operation panel.
1Press [Function], then press [Start/Copy] twice.
2Use [ 
] or [ 
] to select
PSTN
14
4Use [ 
] or [ 
] to select the access line type for the switching system, then press [Start/Copy].
You can select <PREFIX> or <HOOKING>. If you selected <HOOKING>, proceed to step 6.
Registration ends and the fax returns to standby mode.
1
UP SETTING
15
2 PREPARING TO USE YOUR FAX
Main components of your fax
Please note that your fax may differ from the illustration below.
LCD
Handset
(see p. 17)
Numeric buttons (see p. 17)
Document feeder
Operation panel
Report Polling
Resolution Receive Mode Function
Report button (see p. 44) Polling/Resolution button (see pp. 39, 27) Receive Mode button (see p. 37) Function button (see p. 14)
The buttons on the left of the operation panel have the following two functions:
???
???Special function buttons
When the [Function] button is pressed, the special function buttons (function marked under each button) can be used to perform various operations.
16
Scroll/Cursor buttons (see pp. 18, 40)
Redial/Pause button (see pp. 30, 31)
Coded Dial button (see p. 30)
17
Guidelines for entering numbers, letters, and symbols
After 60 seconds of no operation panel input, the fax returns to standby mode and any unregistered changes are lost.
2 Press the numeric button that contains the letter you want.
3Continue entering other letters using the numeric buttons.
???If the next letter you want to enter is under the same numeric button you pressed in step 2, press [ 
] to move the cursor to the right. Then press that same numeric button repeatedly until the letter you want appears.
???To enter a space, press [Space].
???Entering symbols
1Press [#] repeatedly until the symbol you want appears.
#:1
2If you want to enter another symbol, press [ 
] to move the cursor to the right, then press [#] repeatedly until the symbol you want appears.
Correcting mistakes
You can clear an entire entry by pressing [Clear]. Alternatively, follow the procedure below to correct individual letters:
1 Use [ 
] or [ 
] to move the cursor under the incorrect letter.
CANEN:A
3 When you have finished making corrections, press [Start/Copy] to register your new entry.
18
Registering sender information
Personalising your fax
??? Identifying your documents
When sending a document, you can have your fax number and your name (known as your ID), and the sending date and time printed out by the receiving fax machine. This information is called your TTI (Transmit Terminal Identification) and appears at the top of the faxed document in small type.
The illustration below shows a sample document with the identifying information.
The page number
THE SLEREXE COMPANY LIMITED
SAPORS LANE???BOOLE???DORSET???BH25 8ER
TELEPHONE BOOLE (945 13) 51617 ??? FAX 123456
Our Ref. 350/PJC/EAC
Your name or company name
Your fax/telephone number
<TELEPHONE # MARK> (You can select <TEL> or <FAX>, see p. 40)
The date and time you sent the document
The top line includes the name of the receiving party if you send the document using
Setting the date and time
The date and time appear on the LCD as well as on the documents you send.
1 Press [Function], then press [Start/Copy] three times.
Registration ends and the fax returns to standby mode.
2
FAX YOUR USE TO PREPARING
19
Registering your fax/telephone number and name
1Press [Function], then press [Start/Copy] twice.
2Use [ 
] or [ 
] to select <UNIT TELEPHONE #>, then press [Start/Copy].
3Enter your fax number (up to 20 digits) using the numeric buttons, then press [Start/Copy] twice.
You can enter a plus sign (+)* or space* to make your number easier to read. To enter a plus sign (+), press [#].
4Enter your name (up to 16 letters) using the numeric buttons (see pp. 17, 18), then press [Start/Copy].
5Press [Stop].
Registration ends and the fax returns to standby mode.
*Plus sign (+) or space is included in 20 digits.
Setting the summer time
You can select if the time information in your fax changes to match your country???s summer time system and set the day and time when the summer time begins and ends.
1
Press [Function], then press [Start/Copy].
20
SUNDAY
10Use [ 
] or [ 
] to select the day of the week on which the summer time starts, then press [Start/Copy].
11Use [ 
] or [ 
] to select <TIME>, then press [Start/Copy].
12Use the numeric buttons to enter the time at which the summer time compensation is made, then press [Start/Copy].
13Press [Function].
14Use [ 
] or [ 
] to select <END DATE/TIME>, then press [Start/Copy]
15Set the month, week, the day of the week, and time when the summer time ends, as in steps 6 to 12.
16Press [Stop].
Setting ends and the fax returns to standby mode.
2
FAX YOUR USE TO PREPARING
21
Registering
You can also register the name of the party; the name appears on the printout of the
1 Press [Function].
3Use [ 
] or [ 
] to select the number of the
If a number is already registered under this
4Enter the party???s number (up to 50 digits) using the numeric buttons, then press [Start/Copy] to register the
*To delete the name and number registered under the
For user convenience, the destination label provided with your fax should be fitted over the
22
Registering coded speed dialling numbers and names
Use coded speed dialling to dial a fax number at the press of three buttons. A fax/telephone number can be registered under each
If a number is already registered under this coded speed dialling code, the number is displayed on the LCD.*
5Enter the party???s number and name the same way you registered them for
See steps 4 to 5, Registering
6To assign additional coded speed dialling numbers, start from step 4. To finish, press [Stop].
*To delete the name and number registered under the coded speed dialling code, press [Clear] and [Start/Copy] after you perform steps 1 to 4 above.
2
FAX YOUR USE TO PREPARING
23
3 DOCUMENTS AND PAPER
Preparing documents
Types of documents you can scan
??? Size
You can load documents larger than 148 mm wide and 148 mm long.
The maximum size of document that can be loaded is 216 mm wide by approximately 900 mm long.
??? Scanned area
The actual area scanned by the fax is shown below.
??? Thickness
Thickness of documents which can be set to document feeder are as follows:
Problem documents
??? To prevent document jams in the document feeder, do not attempt to load the following types of document into the
???Remove all staples, paper clips, etc. before loading the document into the document feeder.
???Make sure any glue, ink or correction fluid on the paper is completely dry before loading the document into the document feeder.
???Make a photocopy of any document that will not feed into the fax so that you can then load the copy into the document feeder.
24
Paper requirements
Your fax supports
???Be sure to test paper before purchasing large quantities.
???For details on loading paper in the
Printable area
The shaded area below shows the printable area of
210 mm
3
PAPER AND DOCUMENTS
25
Paper guidelines
???Be sure to load paper of the correct size, weight, and quantity recommended for your fax (see pp. 25, 58).
???Store all paper wrapped and on a flat surface until ready to use. Keep opened packs in their original packaging, in a cool, dry location.
???Store paper at
???To avoid paper jams and poor print quality, do not print on damp, curled, wrinkled, or torn paper.
???Use
???Use only paper that has a thickness of between 0.09 and 0.13 mm.
???Let the paper run out before refilling the
???Do not leave paper stacked in the
???Certain environmental conditions, such as extreme temperatures or humidity, can cause some paper to misfeed in the
???If paper curls after printing, remove it immediately; otherwise paper jams may occur.
26
4 MAKING COPIES
Copying documents
One of the convenient features of the fax is its ability to make high quality copies.
1Load the document face down into the document feeder (see p. 13).
2Press [Resolution].
???You can select <STANDARD>, <FINE>, <PHOTO> or <SUPERFINE>.
???When <PHOTO> is selected, it is printed with <SUPERFINE> resolution.
???<SUPERFINE> is effective only when copying.
3Press [Start/Copy].
To stop copying anytime, press [Stop]. You may then need to press [Start/Copy] for a few seconds, then the fax will feed out the document. See Removing a jammed document from the machine, p. 45.
4
COPIES MAKING
27
5 SENDING DOCUMENTS
Preparing to send a document
Before you send a document, see Chapter 3: DOCUMENTS AND PAPER.
Adjusting the quality of your documents
??? Setting the scanning resolution
Resolution is a measure of the fineness or clarity of a printout. Low resolutions may cause text and graphics to have a jagged appearance, while higher resolutions provide smoother curves and lines, crisp text and graphics, and a better match to traditional typeface designs.
The higher the resolution, the higher the output quality, but the slower the scanning speed.
1Load the document face down into the document feeder (see p. 13).
2Press [Resolution] to select the resolution.
???You can select <STANDARD>, <FINE>, <PHOTO> or <SUPERFINE>.
???After about 5 seconds, the fax returns to standby mode.
???The documents are transmitted with the <FINE> resolution when <SUPERFINE> is selected. <SUPERFINE> is effective only when copying.
You can change the resolution setting while the document is being scanned for sending. However, please note that your new setting will only be effective from the next page scanned.
??? Setting the scanning contrast
Contrast is the difference in brightness between the lightest and darkest parts of a printed document. You can adjust the contrast your fax uses to send or copy documents, according to how light or dark your document is.
1Press [Function], then press [Start/Copy] twice.
2Use [ 
] or [ 
] to select <SCAN CONTRAST>, then press [Start/Copy].
STANDARD
3Use [ 
] or [ 
] to adjust the scanning contrast, then press [Start/Copy].
You can select <STANDARD>, <DARKER> or< LIGHTER>.
4Press [Stop].
Setting ends and the fax returns to standby mode.
28
Sending documents
Direct sending
Memory sending
The fax normally uses direct sending to send your document, but you can send it with memory sending (see below). In this case, the fax quickly scans the document into memory. Then it sends the document from memory. This means you do not have to wait for the fax to finish sending before you can retrieve your original document.
You can send up to 15
1Load the document face down into the document feeder (see p. 13).
2Press [Function], then press [Send Options].
3Use [ 
] or [ 
] to select <MEMORY TX>, then press [Start/Copy].
4Dial the receiving party???s fax number, then press [Start/Copy].
The fax scans the document into memory and begins sending.
Manual sending
If you would like to first speak with the person you are sending the document to, use manual sending.
1Load the document face down into the document feeder (see p. 13).
2Pick up the handset or press [Hook] and dial the receiving party???s fax
3If a person answers, converse normally, then ask them to press the start button on their fax. Press [Start/Copy] and hang up.
If you hear a high pitch tone, press [Start/Copy] and hang up.
The fax will beep if the handset is not hung up properly. Make sure the handset is seated properly in its cradle. If you do not want the fax to beep, disable the <OFFHOOK ALARM> setting (see p. 40).
5
DOCUMENTS SENDING
29
Cancelling sending
1 Press [Stop].
The fax will feed out the document.
Automatic dialling
Sending a document using
To use this feature you must first register numbers for
1Load the document face down into the document feeder (see p. 13).
2Press the
Press [Coded Dial] and enter the appropriate
???The registered name and number appear.
???If you make a mistake, press [Stop]. Then press the correct
Special dialling
When you register a
30
Redialling when the line is busy
Manual redialling
Press [Redial/Pause] to dial the last number you dialled with the numeric buttons. (This starts redialling regardless of whether automatic redialling is enabled.)
??? Cancelling manual redialling
To cancel manual redialling, press [Stop]. The fax will feed out the document. See Removing a jammed document from the machine, p. 45.
Automatic redialling
??? What is automatic redialling?
When you are sending a document and the receiving party???s line is busy, the fax waits the specified time and then dials the same number again. You can set the fax to redial several times if previous attempts fail because of a busy signal.
??? Cancelling automatic redialling
1 Press [Stop].
If you want to cancel a
??? Setting the options for automatic redialling
You can set the following options for automatic redialling:
???Whether or not the fax redials automatically.
???The number of times the fax attempts to redial.
???The time interval between redialling attempts.
1Press [Function], then press [Start/Copy].
2Use [ 
] or [ 
] to select <TX SETTINGS>, then press [Start/Copy].
3 Use [ 
] or [ 
] to select <AUTO REDIAL>, then press [Start/Copy].
???To enable automatic redialling, use [ 
] or [ 
] to select <ON> and continue with the steps below.
4 Press [Start/Copy] twice.
2TIMES
5
DOCUMENTS SENDING
31
6Use the numeric buttons to enter the time interval between redialling attempts, then press [Start/Copy].
7Press [Stop].
The fax returns to standby mode.
Delayed sending
Your fax can send a document automatically at a preset time. This allows you to take advantage of lower
The fax can only register one preset sending operation at a time.
1Load the document face down into the document feeder (see p. 13).
2Press [Function], then press [Send Options].
3Use [ 
] or [ 
] to select <DELAYED TX>, then press [Start/Copy].
4Enter the desired sending time using the numeric buttons, then press [Start/Copy].
???Set the time using the
???Press [Clear] if you need to
5Enter the receiving party???s fax number, then press [Start/Copy].
???The fax scans the document into memory.
???You can enter the receiving party???s fax number using the numeric buttons,
???If you use the numeric buttons, press [Start/Copy] after entering the number to register it.
6When the set time comes, the fax dials and sends the document.
You can change the desired sending time and the receiving party???s fax number after setting them.
32
Sending other documents while the fax is set for delayed sending
You can send, receive, and copy other documents even when the fax is set for sending at a preset time.
To send or copy other documents after setting the fax for delayed sending, simply send or copy using any other sending procedure in this guide.
Cancelling delayed sending
1Press [Function].
2Use [ 
] or [ 
] to select <MEMORY REFERENCE>, then press [Start/Copy].
3Use [ 
] or [ 
] to select <DELETE DOCUMENT>, then press [Start/Copy].
4Use [ 
] or [ 
] to select the transaction number (TX/RX NO.) of the document you want to delete, then press [Start/Copy].
If the LCD does not change after you press [ 
] or [ 
], this means only one transaction is stored in memory.
5Press 
to delete the document.
???If you want to continue sending, press [#].
???The fax returns to standby mode.
YES=(
) NO=(#)
5
DOCUMENTS SENDING
33
Sequential broadcasting
Sending a document to more than one location
Sequential broadcasting sends one document to more than one location.
You can enter the
You must press each button within 10 seconds of the preceding one. The fax begins the operation approximately 10 seconds after you press the last button.
1Load the document face down into the document feeder (see p. 13).
2Dial the receiving party???s fax numbers as you need, then press [Start/Copy].
???The fax reads the document into memory and begins sending.
???To cancel a transmission, press [Stop] during dialling or transmission. All transmissions in the sequence are cancelled.
34
Documents stored in memory
Deleting a document from memory
1Press [Function].
2Use [ 
] or [ 
] to select <MEMORY REFERENCE>, then press [Start/Copy].
3Use [ 
] or [ 
] to select <DELETE DOCUMENT>, then press [Start/Copy].
???The fax asks you to confirm that you want to delete the document.
???If the LCD does not change after you press [ 
] or [ 
], this means only one transaction is stored in memory.
5Press 
to delete the document.
If you want to keep the document in memory, press [#].
6To continue deleting other documents in memory, repeat the procedure from step 4. To finish, press [Stop].
5
DOCUMENTS SENDING
35
6 RECEIVING DOCUMENTS
Different ways to receive a document
Your fax provides you with several modes for receiving documents. To determine which mode best suits your requirements, see the table below.
Separate telephone line for fax p. 42 use only.
If you want to be alerted when a fax call is received, enable the <INCOMING RING> setting.
36
Setting the receive mode
1Press [Receive Mode], then press [Stop] to return to standby mode.
Every time you press [Receive Mode], the mode changes cyclically.
Receiving both documents and telephone calls automatically: <Fax/Tel mode>
If you set <Fax/Tel> mode, you can control precisely how the fax handles incoming calls by adjusting the following settings:
???Adjust the time the fax takes to check whether a call is from a fax machine or a telephone (<RING START TIME> setting).
???Adjust the length of time the fax rings when the call is a voice call (<F/T RING TIME> setting).
???Set whether the fax switches to receive mode after the ring time set in <F/T RING TIME> has elapsed (<DEFAULT ACTION> setting).
1Press [Function], then press [Start/Copy].
2Use [ 
] or [ 
] to select <RX SETTINGS>, then press [Start/Copy].
3Use [ 
] or [ 
] to select <FAX/TEL AUTO SW>, then press [Start/Copy] twice.
8SEC
6Use [ 
] or [ 
] to select <RECEIVE> or <DISCONNECT>, then press [Start/Copy].
This setting tells the fax what to do if the handset is not picked up within the specified ring time set in step 5.
7Press [Stop].
Setting ends and the fax returns to standby mode.
6
DOCUMENTS RECEIVING
37
Receiving documents manually: <MANUAL MODE>
Check that <Manual> is displayed on the LCD (see p. 36).
15:00Manual
When you hear the fax or extension phone ring, pick up the handset.
???If you hear a person???s voice:
Start your conversation. If the caller wants to send a document after talking to you, ask them to press the start button on their fax machine.
When you hear a slow beep, press [Start/Copy] on the fax to begin receiving the document. Hang up the handset.
The fax begins receiving the document.
???If you hear a slow beep tone:
Someone is trying to send you a document.
???Press [Start/Copy] and hang up the handset.
???The fax begins receiving the document.
Be sure to hang up the handset after you press [Start/Copy] otherwise the call will be disconnected.
Receiving documents with an answering machine: <ANS.MACHINE MODE>
???Set the answering machine to answer on the first or second ring.
???When recording an outgoing message on the answering machine, the entire message must be no longer than 15 seconds.
38
Other features
Changing calling volume
1 Use [ 
] or [ 
] to change the volume (VOL 0 to 3).
Receiving documents in memory while performing another task or when a problem occurs
If your fax is performing another task or encounters a problem when receiving a document, it automatically stores the unprinted pages in memory, and the LCD displays <REC???D IN MEMORY> as well as one or more messages. For an explanation of the message(s) and details on the action to take, see p. 56.
You can set the fax not to store documents in memory if a problem occurs during reception.
Polling to receive documents
The polling feature allows you to request a document to be faxed to you from another fax machine. The sending party only needs to make sure the document is on a fax machine and ready to be sent. Thus, when your fax polls the other fax machine, the document is sent automatically. The fax can poll any fax machine that supports polling.
???Before attempting to poll a fax machine, make sure that the other fax machine supports polling.
???If the other party is using a Canon fax machine which has the Polling ID function, ask them to set the Polling ID of their fax machine to 255 (11111111 binary number).
???For details on the Polling ID, see the other party???s fax machine manual. In all other cases the Polling ID is not a concern.
???Your fax cannot be polled by another fax machine.
1Press [Function].
Press [Polling], then press [Start/Copy].
2Dial the fax number of the fax machine you wish to poll, then press [Start/Copy].
Your fax begins receiving the document.
Cancelling receiving
1 Press [Stop].
6
DOCUMENTS RECEIVING
39
7 SETTINGS AND ACTIVITY REPORTS
Selecting a menu
You can customise the way your fax works. Each menu contains settings that control different functions of your fax.
1Press [Function], then press [Start/Copy].
2Use [ 
] or [ 
] to scroll through the menus and select the menu you want.
You can select the <USER SETTINGS>, <REPORT SETTINGS>, <TX SETTINGS>, <RX SETTINGS>, <PRINTER SETTINGS>, or <SYSTEM SETTINGS> menu (see pp. 40 to 43).
3Press [Start/Copy] to access the settings under the menu you selected.
4See the tables on the following pages (see pp. 40 to 43) for guidelines on selecting and registering settings.
??? Use [ 
] or [ 
] to scroll through the settings.
???To register a setting or access a
???To return to a previous level, press [Function].
5Press [Stop].
Setting ends and the fax returns to standby mode.
???If at any stage you want to return to standby mode, press [Stop].
???If you pause for more than 60 seconds while accessing a menu, the fax will automatically return to standby mode.
???USER SETTINGS
40
* Differs depending on the country.
7
REPORTS ACTIVITY AND SETTINGS
41
??? RX SETTINGS
42
??? SYSTEM SETTINGS
* Only available in some countries.
7
REPORTS ACTIVITY AND SETTINGS
43
Activity reports
Your fax keeps track of most of its sending and receiving operations. These operations can be printed out in the form of activity reports that can help you check the dates and times of fax transmissions and whether or not each transaction was successful.
How to print a report
1Press [Function], then press [Report].
2Use [ 
] or [ 
] to display the type of report you want to print, then press [Start/Copy].
You can select <USER DATA LIST>, <ACTIVITY REPORT>,
44
8 SOLUTIONS TO COMMON PROBLEMS
Clearing jams
Removing a jammed document from the machine
Follow this procedure to remove a jammed document.
1Remove the printing paper and the
2Lift the operation panel gently until it locks into position.
3Lift the green release levers (on both sides).
4Remove the jammed document.
Pull out the document either forward or backward.
5Put the release levers back into position.
6Take out any slack in the film.
7Close the operation panel gently until it clicks into place.
The LCD display may show <SET INK FILM> if the ink film has any slack. In that case, open the operation panel again and follow steps 6 to 7 again.
8
PROBLEMS COMMON TO SOLUTIONS
45
Removing jammed printing paper from the machine
If LCD display shows <CHECK PRINTER> or <CLEAR PAPER JAM>, remove the paper in the
1Remove the printing paper and the
2Lift the operation panel gently until it locks into position.
3Pull the paper out.
4Take up any slack in the film.
5Close the operation panel gently until it clicks into place.
The LCD display may show <SET INK FILM> if the ink film has any slack. In that case, open the operation panel again and follow steps 4 to 5 again.
???Be careful not to tear the document or printing paper when removing it.
???Paper may tear if pulled too hard. If the paper tears, make sure to remove every piece of paper from the machine.
46
Periodic cleaning
Your fax requires little periodic maintenance. Please note the following before cleaning:
???Be sure to disconnect the power cord before cleaning the fax. Since documents in memory are erased when the power is disconnected, print any documents stored in memory before disconnecting the power cord (see p. 56).
???Do not use tissue paper, paper towels, or similar materials for cleaning; they can stick to the components or generate static charges.
Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean the interior of the fax.
Cleaning the exterior of the fax
1Disconnect the power cord from the fax.
2Wipe the exterior of the fax with a clean, soft,
3When you are finished, reconnect the power cord.
Cleaning the interior of the fax
Clean the scanning area, recording head, and rollers periodically. If the scanning area is unclean, copies and documents you send may be dirty. If the roller part is dirty, it may cause a paper jam and having dirt on the documents. if a recording paper is jammed, the recording head may be dirty by the ink film.
When cleaning inside the machine (including scanning area, recording head, and roller parts), please unplug the machine.
8
1Lift the open lever until it locks into position.
2Remove the ink film and holders.
3Clean the recording head with a soft, dry, clean cloth.
4Wipe the scanner area and the rollers with a
When cleaning the glass part on the scanner area, flip the green colored levers up, then insert a thin cloth into the interspace between the rollers and the glass parts. After finishing, flip the levers back to the original position.
Rollers
PROBLEMS COMMON TO SOLUTIONS
47
5Follow steps 4 to 5 in Installing the ink film on p. 9, and close the operation panel.
6Plug in the power cord.
7<DATE & TIME> appears in the LCD display.
Follow the steps in Setting the date and time on p. 8.
???Do not wipe the recording head with a moistened cloth.
???Be sure to use a soft cloth to avoid scratching the scanning area. If the part has scratches, lines will be printed on the document surface.
Replacing the ink film
Replace the ink film when a printout is blank or <SET INK FILM> appears in the LCD display.
1Lift the operation panel gently until it locks into position.
Open lever
2 Remove the used ink film cartridge and holders.
48
4Follow steps 2 to 6 on the Installing the ink film on p. 9.
When <REC'D IN MEMORY> appears on the LCD display after replacing the ink film follow the steps in Document stored in memory on p. 35.
We recommend that you only use ink film recommended by Canon. Using other types of ink films may cause a decrease in printing quality or damage your fax machine.
About used ink film
???All of the information that was printed out is on the ink film. If you do not want other people to be able to see this information, we recommend that you cut the ink film before disposal.
???Please dispose of the used ink film cartridge in accordance with the local applicable laws.
8
PROBLEMS COMMON TO SOLUTIONS
49
Troubleshooting
Paper feeding problems
??? Paper does not load.
The
??? Up to 50 sheets and up to 6 mm thickness of plain paper may be loaded.
Paper may not be loaded correctly.
??? Make sure the paper stack is loaded properly in the
???Paper is loaded skewed. (Printing is skewed.)
Paper may not be loaded correctly.
???Make sure the paper stack is loaded properly in the
???Make sure the paper exit path is clear.
???Multiple sheets load into the fax at the same time.
Paper may not be loaded correctly.
??? Make sure the paper stack is loaded properly in the
Sheets of paper may be sticking together.
??? Be sure to fan the paper stack before loading it in the
The
???Up to 50 sheets and up to 6 mm thickness of plain paper may be loaded.
???Do not force the paper stack into the
Different types of paper may be loaded in the
???Load only one type of paper.
???Make sure you load paper that meets the paper requirements for the fax (see p. 25).
???Repeated paper jams occur.
The paper you are using may be causing the jams.
???Be sure to fan the paper stack before loading it in the
???Check that the paper you are using and your printing environment are within the specifications of the fax (see pp. 25, 26, 58).
Faxing problems
Sending problems
??? You cannot send a document.
The ink film may not be installed properly.
??? Make sure the ink film is installed properly. Do not remove a used ink film except to replace it with a new one.
The fax may have overheated.
??? Unplug the fax and let it cool for several minutes. Then plug it back in and try sending again.
The fax may not be set for the type of telephone line in use (pulse/tone).
??? Make sure the fax is set for the correct telephone line type (see p. 14).
The document may not have been loaded correctly into the document feeder.
???Remove the document, stack it if necessary, and load it into the document feeder correctly (see p. 13).
???Make sure the operation panel is closed.
The
??? Check the
You dialled or have been provided with an incorrect number.
??? Dial the number again, or check that you have the correct number.
The receiving party???s fax machine may be out of paper.
??? Call the receiving party and ask them to make sure paper is loaded in their fax machine.
There may be other documents being sent from memory.
??? Allow time for those documents to finish sending.
An error may have occurred during sending.
??? Print an activity report and check for an error (see p. 44).
The telephone line may not be working properly.
???Make sure there is a dial tone when you press [Hook] or when you lift the handset. If there is no dial tone, contact your local telephone company.
The receiving fax machine may not be a G3 fax machine.
??? Make sure the receiving fax machine is compatible with this fax machine (which is a G3 fax machine).
???Documents sent from the fax are spotted or dirty.
The receiving fax machine may not be working properly.
???Check the fax by making a copy (see p. 27). If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty, clean the scanner components (see p. 47).
50
The document may not have been loaded correctly into the document feeder.
??? Remove the document, stack it if necessary, and load it into the document feeder correctly (see p. 13).
???Cannot send using Error Correction Mode (ECM).
The receiving party???s fax machine may not support ECM.
??? If the receiving party???s fax machine does not support ECM, then the document is sent in normal mode without error checking.
ECM may be disabled.
??? Make sure ECM is on (see <ECM TX>, p. 41).
???Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad connection.
??? Lower the transmission speed (see <TX START SPEED>, p. 43).
Receiving problems
??? Cannot receive a document automatically.
The fax may not be set to receive automatically.
???For the fax to receive documents automatically, the receive mode must be set to <FAX ONLY MODE>, <FAX/TEL AUTO SW> (Fax/Tel mode) or <ANS.MACHINE MODE> (see Chapter 6) must be set. If you have set <ANS.MACHINE MODE>, check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see p. 38).
The fax may have a document stored in memory.
???When <REC???D IN MEMORY> appears on the LCD, press [Stop] to print documents stored in memory.
???Cancel delayed sending (see p. 33) or delete any documents stored in memory (see p. 35).
An error may have occurred during reception.
???Check the LCD for an error message (see p. 55).
???Print an activity report and check for an error (see p. 44).
The
??? Make sure paper is loaded in the
The telephone line may not be connected properly.
??? Make sure all line connections are secure (see p. 7).
???The fax does not switch automatically between telephone and fax reception.
The fax may not be set to switch automatically between telephone and fax reception.
???For the fax to switch automatically, the receive mode must be set to <FAX/TEL AUTO SW> (Fax/Tel mode) or <ANS.MACHINE MODE> (see Chapter 6) must be set. If you have set <ANS.MACHINE MODE>, check that an answering
machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see p. 38).
The fax may have a document stored in memory.
???When <REC???D IN MEMORY> appears on the LCD, press [Stop] to print documents stored in memory.
???Cancel delayed sending (see p. 33) or delete any documents stored in memory (see p. 35).
An error may have occurred during reception.
???Check the LCD for an error message (see p. 55).
???Print an activity report and check for an error (see p. 44).
The
??? Make sure paper is loaded in the
The sending fax machine may not send the CNG signal that tells the fax that the incoming signal is a fax.
???Some fax machines cannot send the CNG signal that tells your fax the incoming call is from a fax machine. In such cases, you will have to receive the document manually (see p. 38).
8
PROBLEMS COMMON TO SOLUTIONS
51
??? Print quality is poor.
You may not be using the correct type of paper.
??? Make sure you load paper that meets the paper requirements for the fax (see p. 25).
The ink film recording head may need cleaning.
??? Clean the ink film recording head if necessary (see p. 47)
The sending fax machine may not be functioning properly.
???The sending fax machine usually determines the quality of the document. Call the sender and have them make sure their fax machine is clean.
Error Correction Mode (ECM) may be disabled.
??? Make sure ECM is on (see <ECM RX>, p. 42).
???Fax does not print.
The ink film may not be installed properly.
???Make sure the ink film is installed properly (see p. 9).
The ink film recording head may need cleaning.
???Clean the ink film recording head if necessary (see p. 47)
The ink film may need to be replaced.
??? Determine if the problem is with the ink film and replace if necessary (see p. 48).
The document may be set.
??? Make sure the document is not set.
???Fax images print blotched or uneven.
The telephone lines may be in poor condition, or you may have a bad connection.
???Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again.
The sending fax machine may not be functioning properly.
???The sending fax machine usually determines the quality of the document. Call the sender and have them make sure their fax machine is clean.
???Cannot receive using Error Correction Mode (ECM).
The sending fax machine may not support ECM.
??? If the sending fax machine does not support ECM, then the document is received in normal mode without error checking.
ECM may be disabled.
??? Make sure ECM is on (see <ECM RX>, p. 42).
???Errors occur frequently while receiving.
The telephone lines may be in poor condition, or you may have a bad connection.
??? Lower the reception speed (see <RX START SPEED>, p. 43).
The sending fax machine may not be functioning properly.
??? Call the sender and have them check that their fax machine is functioning properly.
52
Copying problems
??? The fax does not make a copy.
The ink film may need to be replaced.
??? Determine if the problem is with the ink film and replace if necessary (see p. 48).
The document may not have been loaded correctly into the document feeder.
???Remove the document, stack it if necessary, and load it into the document feeder correctly (see p. 13).
???Make sure the operation panel is closed.
The ink film may not be installed properly.
??? Make sure the ink film is installed properly (see p. 9).
???<MEMORY FULL> appears on the LCD when making multiple copies.
The fax???s memory is full.
???Print or delete any documents stored in memory (see p. 56) to free up space in the fax???s memory, then start again.
???If you have any page fed out without being copied, simply try copying those pages again.
???Change the scanning resolution and try copying again.
The document you are copying may have too many graphics.
???If multiple pages are being copied, separate the pages into smaller stacks. If not, make the desired number of copies one at a time as needed.
For additional troubleshooting, see Print quality problems, p. 54.
Telephone problems
??? You cannot dial.
The telephone line may not be connected properly.
??? Make sure all line connections are secure (see p. 7).
The power cord may not be plugged in securely.
???Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 8). If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on.
The fax may not be set for the type of telephone line in use (pulse/tone).
??? Make sure the fax is set for the correct telephone line type (see p. 14).
???The handset, telephone, or extension phone disconnects while you are talking.
The power cord may not be plugged in securely.
???Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 8). If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on.
???There is interference on the line.
A mobile phone or cordless phone may be in use near the fax.
??? Make sure that mobile phones and cordless phones are not used near the fax.
8
PROBLEMS COMMON TO SOLUTIONS
53
Print quality problems
??? The print quality is not what you expect; print is not clear, is splashed, has missing dots or white streaks.
The paper you are using may not be supported by the fax.
??? Make sure you are using the recommended paper (see p. 25).
You may be printing on the wrong side of the paper.
???Some papers have a ???right??? side for printing. If the print quality is not as clear as you would like it to be, try turning the paper over and printing on the other side.
The ink film may not be installed properly.
??? Make sure the ink film is installed properly (see p. 9).
???The printout contains blurred or smudged ink.
The paper you are using may not be supported by the fax.
??? Make sure you are using the recommended paper (see p. 25).
You may be printing on the wrong side of the paper.
???Some papers have a ???right??? side for printing. If the print quality is not as clear as you would like it to be, try turning the paper over and printing on the other side.
General problems
??? The fax has no power.
The power cord may not be plugged in securely.
???Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 8). If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on.
The power cord may not be supplying power.
??? Check the power cord by substituting with another, or by using a voltmeter to test it for continuity.
???The fax will not print reports.
The ink film may need to be replaced.
??? Determine if the problem is with the ink film and replace if necessary (see p. 48).
???Nothing appears on the LCD.
The power cord may not be plugged in securely.
???Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 8).
If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on. If the LCD remains blank, unplug the fax, wait more than one minute, then plug it in again.
54
LCD messages
The following messages are displayed on the LCD when the fax is performing a function or encounters an error.
Wait for the fax to automatically redial the number. If you want to cancel automatic redialling, press [Stop] (see p. 31).
Try sending the document at a later time.
Check the fax number and dial again.
Contact the other party and have them check their fax machine.
Contact the other party and ask them to send or receive the document using a G3 machine.
Set your fax to the setting that matches your telephone line (see p. 14).
Contact the receiving party and have them check their fax machine. You can try to send the document using manual sending (see p. 29). For long- distance call, add pauses to the registered number
(see p. 30).
8
Set the document you are trying to send or copy (see p. 13) and start again.
Load the correct paper size or change the <PAPER SIZE> setting (see p. 42).
Allow the fax to cool down. The fax will resume printing when it has cooled down.
PROBLEMS COMMON TO SOLUTIONS
55
Clear the paper jam (see p. 45) and reload paper in the
Press [Start/Copy], then
Use a copier to make a reduced copy of the document and then send the copy.
Turn off ECM if you need to receive quickly, or if you know your local lines are in good condition
(see <ECM RX>, p. 42).
Turn off ECM if you need to transmit quickly, or if you know your local lines are in good condition
(see <ECM TX>, p. 41).
When <REC???D IN MEMORY> appears on the LCD, press [Stop] to print documents stored in memory. Then start again.
Cancel delayed sending (see p. 33) or delete any documents stored in memory (see p. 35).
If multiple pages are loaded, separate the pages into smaller stacks. If not, try sending the document by direct sending (see p. 29).
Register the
Load paper in the
Set the document you are trying to send or copy (see p. 13) and start again.
Replace the ink film (see p. 48).
If required, try sending again.
Write the number down if you will need it later.
56
In case of a power failure
The user data settings and registered data for
During a power failure
The following restrictions apply to the function of the fax during a power failure or while the power is turned off:
???You cannot use the fax to make telephone calls. Also, if your fax is connected to a telephone, you may not be able to make telephone calls.
???You cannot send, receive, or copy documents.
???You can receive voice calls only if a telephone, or an extension phone is connected to your fax.
8
PROBLEMS COMMON TO SOLUTIONS
57
Specifications
Specifications are subject to change without notice.
* Based on the Canon FAX Standard Chart No.1, Standard mode.
58
The contents of this guide are printed on 70% recycled paper.
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