Table of Contents

Table

Contents of

About this Guide

About this Guide

This guide explains how to use the basic features of your new 480i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system. Your system administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra SIP 480i/ 480i CT/9112i/9133i IP Phone Administration Guide.

Documentation

???Aastra 480i Installation Guide

??? installation and set-up instructions, general features and functions, and basic options list customization. Included with the telephone.

???Aastra SIP 480i IP Phone User Guide ??? explains the most commonly used features and functions for an end user.

???Aastra SIP 480i/480i CT/9112i/ 9133i IP Phone Administration Guide ??? explains how to set the 480i phone up on the network and contains advanced configu- ration instructions for the 480i. This guide has instructions that are at a user level.

Introduction

This 480i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 480i has all the features of a regular business set and more, allowing you to make and receive calls, transfer, conference and more.

Phone Features

???A 3.5" x 2.25" backlit display.

???6 multi-functional softkeys - as default or customized settings

???4 line/call appearance buttons with corresponding lights.

???Up to 5 additional line/call appearances as softkeys.

???Enhanced busy lamp fields.

???Full-duplex speakerphone for handsfree.

???Built-in-two-port, 10/100 Ether- net switch which lets you share a connection with your com- puter.

???Inline power support, which eliminates power adapters.

General Requirements

???A SIP-based IP PBX system or network installed and running with a number created for the new 480i IP phone.

???Adherence to SIP standard RFC 3261.

???Access to a configuration server where you can store the firm- ware image and configuration files.

The configuration server must be able to accept connections anonymously.

???The IP phone must be config- ured for a specific type of proto- col to use. (TFTP is enabled by default). You can configure the following protocols on the IP phone:

-TFTP (Trivial File Transfer Protocol)

-FTP (File Transfer Protocol)

-HTTP (Hypertext Transfer Protocol)

???A 802.3 Ethernet/Fast Ethernet

LAN

???Category 5/5e straight through cabling

???Power over Ethernet (PoE) power supply (optional acces- sory ??? necessary only if no inline power is provided on the net- work).

Installation and Setup

If your system administrator has not already setup your 480i phone, please refer to the Aastra 480i Installation Guide for basic installation and physical setup of the 480i. For more advanced administration and configuration information, system and network administrators should refer

to the Aastra SIP 480i/480i CT/ 9112i/9133i IP Phone Administration Guide.

Introduction

Getting Started

Getting Started

When You First Plug in

Your Phone

The 480i automatically begins the startup sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The first screen to display is the Aastra splash screen.

Updating Your Phone

After displaying the Aastra splash screen, the 480i checks settings and checks for new configuration and firmware updates on the configuration server. If a new update is found, the phone displays the update it is installing (either "Updating Config" or "New Firmware"). This may take a few moments while the configuration server downloads the latest updates. Your system or network administrator manages the updates for the IP phones on the configuration server.

Important! Do not unplug or remove power from the phone while it is checking and installing firmware.

Startup Screens

After the phone displays the Aastra splash screen, or after downloading an update (if an update was available), the phone displays the Idle State screen.

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Note: The Idle State screen on your phone may not look exactly as the figure above. The softkeys and configuration shown are an example of what could be set up on your phone by your system administrator.

Network Disconnected

The "Network Disconnected" prompt appears on the display and the telephone status light turns on when the phone is not properly connected to the network. The phone also displays the default time and date of 12:00am Jan 1st, 2005 or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and will display the "Network Connected" prompt for a few seconds. However, if changes have been made to your phone???s network settings, you may need to restart your phone.

For more information about connecting your phone, see the

Aastra 480i Installation Guide, the section, "Connecting to the Network and to Power".

Check with your system or network administrator for assistance.

Note: f the phone displays

"No Service" you can still use the phone but it is not registered with the Registrar. For more information about registering your phone, see your system administrator.

Restarting Your Phone

You may want to restart your phone to check for updates from the configuation server. You may also need to restart your phone if you have been asked to do so by your network or system administrator, or if you are having problems with your phone.

Note: Your phone will be temporarily out of service during the restart and downloading process.

Important! Do not unplug or remove power to the phone while it is checking or installing firmware.

You can restart your phone using the IP phone UI or the Aastra Web UI.

From the IP Phone:

1.Press %on the phone to enter the Options List.

2.Select Phone Status.

3.Select Restart Phone.

4.Press Restart to restart the phone.

Note: To cancel without restarting the phone, press Cancel.

From the Aastra Web UI:

1. Click on Operation->Reset.

2.Click .

3.Click OK at the confirmation prompt.

Started Getting

Customizing Your Phone

Customizing Your Phone

Setting Your Options

Pressing the %key gives you a list of configuration options. You can also change these options in your phone through the Aastra Web UI. Refer to the Aastra

480i Installation Guide for information on less advanced configuration options.

Note: Some options should only be set up or changed by a network or system administrator. Please contact your system or network administrator before adjusting any administrator level options. For more information on these options, administrators should refer to the Aastra SIP 480i/480i

CT/9112i/9133i IP Phone

Administration Guide.

Aastra Web UI

You can access specific configuration options on the 480i phone using the Aastra Web UI.

In order to access the Aastra Web UI, you will need to know the IP address of your phone.

Finding Your Phone???s IP Address

1.Press %to enter the Options List.

2.Use sto scroll down the list of options to Phone Status and press the Show softkey.

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3.Use sto scroll to Network Status and press the Show softkey.

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4. Press the IP Addr softkey.

5.You will now see your phone???s IP Address.

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Accessing the Aastra Web UI

1.Open your web browser and enter the phone???s IP address or host name into the address field.

2.At the prompt, enter your username and password and click .

Note: For a user, the default user name is "user" and the password field is left blank.

The Network Status window displays for the IP phone you are accessing.

3.You can logout of the Aastra Web UI at any time by clicking

LOGOFF.

The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.

Status

The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only.

Operation

The Operation section provides the following options:

-User Password - Allows you to change user password

-Softkeys and XML - Allows you to set up to 18 softkeys for a specific function (none, line, do not disturb (DND), speeddial, busy lamp field (BLF), BLF list, or XML.

-Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC.

-Reset - Allows you to restart the IP phone when required.

Basic Settings

The Basic Settings section provides the following options:

- Call Forward - Allows you to set a phone number destination for where you want calls forwarded.

Phone Your Customizing

Using the 480i Phone

Using the 480i Phone

Hard keys

There are hard keys on your phone, such as Hold, Redial, Xfer, Icom and Conf that are configured for these call-handling features. These keys are static and cannot be reprogrammed or changed. They are located in two different areas on the phone.

Hold Redial Goodbye

Options

Note: The intercom feature is currently not available in this version of the 480i IP phone.

Multiple Line and Call

Appearances

The 480i has 4 hard line/call appearance buttons each with a corresponding status light. Additional line/call appearances may also have been set up on your phone as softkeys. To learn more about this, please refer to the

Softkeys as Line/Call Appearances

section within this guide.

These line/call appearance buttons and lights can represent physical lines or calls for your extension. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone will automatically select a line for

you.

When you have more than one call, you can use the left and right navigation buttons (3and 4) to scroll left and right to the different call information. Icons 3 and 4 will appear if there is call information either left, right or both

sides of the current information you are viewing.

The display will show what line the call information is referring to (L1, L2, L3, etc.), the Caller ID information (name and number,

if available), the call status (Connected, Ring, Hold etc.) and the timer specific to that call.

Softkeys

Your 480i has 6 softkey access buttons, 3 on either side of the phone???s display. The softkey menus will change depending on the phone???s state, displaying relevant softkeys only.

Idle State

The Idle State menu appears when your phone is not in use. Your system administrator can set these softkeys up through the configuration files for your phone. For more information on how to configure these softkeys, system administrators should refer to the administration guide for

these phones.

The following image is of

the Idle State screen with some example softkeys:

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If more than 6 softkeys have been set up for you, More and Back softkeys will be created as required. Pressing the More softkey accesses more Idle State softkeys on the next screen while pressing

the Back softkey accesses the softkeys on

the previous screen.

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The envelope icon displays on the Idle State screen only if

you have new messages waiting. The number next to the envelope indicates how many new messages you have. To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone. For more information on your system???s star codes, please refer to the documentation for the system you are using.

Customized Softkeys

The 480i can have its softkeys configured for any of the following:

???line/call appearances

???speeddials

???do not disturb (DND)

???Busy Lamp Field (BLF)

???BLF list

Your system administrator can customize softkeys on your phone using the Aastra Web UI or the configuration files. For more information on configuring softkeys, see your system administrator.

Phone 480i the Using

Using the 480i Phone

Softkeys as Line/Call

Appearances

Your system administrator may have customized the softkeys

on your 480i phone to function as line/call appearance softkeys. These line/call appearance softkeys function in a similar manner to

the 4 line/call appearance hard keys and lights on your phone. For details on the line/call appearance hard keys and lights, please refer to the section "Multiple Line and Call Appearances" on page 7 of this manual.

Lines/call appearance softkeys appear on the phone???s display as shown in the following image.

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Icons next to the softkeys within the phone???s display indicate the status for that line or call and have equivalent status to the line/call appearance lights of the hard keys on the phone. The following table provides a description for each icon.

Depending on how the phone has been configured, the maximum number of total line/call appearances that can be set up is 8 or 9 (4 line/call appearance

as hard keys and 4 or 5 as softkeys). If all line/call appearances have been set up for the same number, a total of 9 lines can be configured. If all line/call appearances have been set up between two different numbers, a total of 8 lines can be configured. This means that when all line/call appearances are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available.

In active states, such as ringing, conference, connected, etc.,

all softkeys disappear except softkeys that have been set up as line/call appearances, and any context dependent softkeys required for the active state, such as the Drop softkey in the connected state. Typically, context dependent softkeys appear in the top left position and all line/call appearance softkeys appear in the remaining positions.

Note: In some situations, such as during a conference call, the line/ call appearance softkeys may overwrite some of the context dependent soft keys. In this case, instead of the Previous and Next softkeys, up or down icons, 5 or 2, will appear on

the display. By using the r and snavigation keys, you can access the same functionality as the Previous and Next softkeys.

10 480i IP Phone User Guide

Softkeys as Customized

Speeddials

Your system administrator may also have set up custom softkeys as speeddials. Speeddial softkeys can dial a star code for a feature on the system or a phone number or a set of digits. A customized label displays inside the phone???s display for each softkey. If you press a custom softkey, the phone goes off-hook and dials the star code or the number set up for this softkey.

Softkeys as Customized "Do not Disturb"

Your system administrator can set a softkey to "Do not Disturb" (DND).

If DND is set on a softkey, the key switches DND ON and OFF. If the phone shares a line with other phones, only the phone that has DND configured is affected.

The second line on the screen of the IP phone shows when DND is configured. When a call comes in on the line, the caller hears a busy signal or recorded message, depending on the server configuration.

Softkeys as Customized

Busy Lamp Field (BLF)

Your system administrator can set a softkey to Busy Lamp Field (BLF).

The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.

Note: The BLF setting is applicable to the Asterisk server only.

Example

A Supervisor configures BLFs on his phone for monitoring the status of a worker???s phone use (busy or idle). When the worker picks up his phone to make a call, a busy

Phone 480i the Using

Using the 480i Phone

indicator on the Supervisor???s phone shows that the worker???s phone is in use and busy.

On the 480i, the busy and idle indicators show on the IP phone screen display next to the softkey programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF softkey. When the monitored user is on an active call, a small telephone icon is shown with the handset off- hook.

Softkeys as Customized

BLF List

Your system administrator can set a softkey to BLF list.

The BLF list feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.

In addition to monitoring the idle and busy state, the BLF list feature also supports the ringing state.

When the monitored user is idle, there is a small telephone icon shown with the handset on-hook. When the monitored user is in ringing state, there is a small bell icon shown. When the monitored user is on an active call then a small telephone icon is shown with the handset off-hook.

The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance (SCA) feature and does not permit call control over the monitored extension.

Example

A receptionist has a 480i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. Each monitored extension in the list shows up individually on the 480i screen next to a softkey button. The softkey icons on the screen change depending on the state of the extensions.

Connected State

The connected state screen will appear when you are talking to someone on the phone. Connected state functions are available as softkeys on the connected state screen, as well as hard keys on the phone. These softkeys and hard keys allow you to handle calls, such as transferring, conferencing, and placing calls on hold.

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If softkeys have been configured as line/call appearances and you are connected to a call, the line/call appearance softkeys will display beneath the Drop softkey. Pressing the Drop softkey will disconnect you from the call you are connected to.

Making Calls

Depending upon how you have set the Live DialPad option in your phone, your phone will either dial the digits as soon as they

are pressed or collect the digits on the screen before dialing. See the section ???Customizing your phone??? in the Aastra 480i Installation Guide for more information on how to configure the Live DialPad option.

Note: If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialling prefixes.

You can make a call by either:

???Lifting the handset (the phone will automatically select the next open line/call appearance) and then entering the number.

???Pressing the d/fbutton and then entering the number.

???Pressing a line/call appearance button and then entering the number.

???Or if you are pre-dialling the number, by entering the number and then pressing

either the

Dial softkey, the d/fbutton or one of the four line/call appearance hard keys.

Dialing a Number Live

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12 480i IP Phone User Guide

If the Live DialPad option is on, as soon as you press the first digit on the dial pad the phone will automatically select the next available line, go off-hook and dial as digits are pressed.

Pre-dialing a Number

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You can also make a call by pre-dialling a number. Pre-dialling lets you view a number before you dial. Use the Backspace softkey to correct any errors.

Using Handsfree Speakerphone

The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the speaker or speaker/headset audio mode. For more information on how to set this audio option in your phone,

see the section ???Customizing Your Phone??? in the Aastra 480i Installation Guide.

???To dial using handsfree, first press dand enter a number at the dial tone.

???To answer a call on the

480i phone using handsfree, press dor the line/call appearance button.

???If in speaker audio mode, press dto switch between handsfree and handset.

???If in speaker/headset audio mode, press dto switch between handsfree and headset.

???When the handset is on

Calls Making

Making Calls

hook, press dto disconnect a handsfree call.

When handsfree is on, the speaker light turns on.

Using a Headset

The 480i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.

Advanced Volume Controls for the Headset Mic

On the 480i, there are 3 options for the headset microphone volume. To change this volume:

1.Press %to enter the Options List.

2.Use sto scroll down the list of options to Set Audio and press the Show softkey.

3.Press the Advanced softkey.

4.Use sto scroll down the list or press the Change softkey to go to the next selection.

5.Press the Done softkey to save changes and exit.

6.If you do not wish to save changes, press the Cancel softkey.

Note: By default, the volume for the headset microphone is set to medium.

To Make and Receive Calls

Using a Headset

1.Ensure that you have

selected a headset audio mode by accessing the Options list available from the phone. See the section ???Customizing Your Phone??? in the Aastra 480i Installation Guide for information on these settings.

2.Plug the headset into the jack.

3.Press the d/fkey to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the Options list, a dial tone or an incoming call will be received on either the headset

or the handsfree speakerphone.

4.Press bend the call.

Redial

Press the vbutton to automatically dial the most recently dialled number you were connected to that was dialled from the phone.

Mute

Press the abutton to mute handset, headset or handsfree. The speaker light will flash slowly and the text ???Mute??? will appear on the screen. You will still be able to hear the caller, but they will not hear you. To toggle mute on or off, press a.

Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

Receiving Calls

When a call is ringing at your extension, you will see the Inbound Call screen. The line/call appearance light will flash quickly for the incoming call.

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Answering an Incoming Call

To answer the call:

???For handsfree operation, press the Pickup softkey or the line/ call appearance button for the incoming call.

???Press the d/fbutton for handsfree or headset operation. The setting you have selected in the Options List for Audio Mode will determine whether the call goes to handsfree

or headset operation. See the section ???Customizing Your Phone??? in the Aastra 480i Installation Guide for information on these settings.

???Lift the handset for handset operation.

When you answer the call, the screen will change to the Connected State menu. If you cannot answer the call, depending on the setting

at the system, the caller will be re-directed accordingly, i.e. to your voicemail box if your extension has been configured for this.

Calls Making

The line/call appearance light will begin to flash slowly. The screen will display ???Hold??? with the line number the call is held at on your phone.

When on Hold

When you have been placed

on hold, you cannot hear any voice from the caller. The line/call appearance light for the line you are on will remain solid to indicate that you are still connected.

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Automatic Hold

When juggling multiple calls, you do not have to press the hold button to go from one call to the

next. The phone will automatically put your current call on hold when you press a new line/call appearance button.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing the 3and 4navigation keys. To reconnect to a call, press the line

/call appearance button where this call is being held or press the Pickup softkey.

Transferring a Call

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer before the receiving party answers the call.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or go back to the original call.

To transfer a call to another extension:

1.Connect to the call you

wish to transfer (if not already connected).

2.Press the .button.

3.Enter the extension number of the person you wish to transfer the call to.

480i IP Phone User Guide 15

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4.If you do not wish to transfer

the call, place the handset back on hook or press the bbutton. To go back to the original call, press the line/call appearance button for the held call.

5.To complete the transfer,

you can press the

.button again.

Conferencing Calls

The 480i phone supports up to three parties (including yourself) in a conference call. This is also known as a 3 Way call.

To create a conference call:

1.Connect to the first party you wish to include in the conference (if not already connected).

2.Press the =button.

3.Dial the number of the person you wish to add to the conference.

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4.Wait for the new party to answer. You can consult with the new party first before adding them to the conference.

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5.If you do not wish to add the

new party to the conference, press the bbutton while connected to this new call. This disconnects the new party, leaving the original call on hold. To go back to the original call, press the line/call appearance button for this call.

6.If you wish to add the new

party to the conference, press the =button again.

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7.To drop a party from the conference, use the navigational keys to navigate to the desired party???s call appearance screen or press the Next and Previous softkeys (if visible), and then press the Drop softkey.

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Note: If you disconnect from the conference, the other two parties will also disconnect.

Calls Handling

Additional Features

Picking up Calls

If you are juggling multiple calls, you can scroll through call information by pressing the 3and 4navigation keys. If you wish to connect to an incoming call or re-connect to a call you placed on hold, press the line/call appearance button for the call or press

the Pickup softkey.

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If the phone is already connected to a call, pressing the line/call appearance button for the new incoming call will automatically place the connected call on

hold and answer the new call.

Ending Calls

To end a call, you first need to connect to the call, if not already

connected, and press the b button or the Drop softkey. If connected through the handset, you can also place the handset back on hook to end the call.

Additional Features

Star Codes

All of the main call handling and extension management features for your system can be set up as speed dials on softkeys on your phone. Your system administrator can set these softkeys up through the configuration files for your phone.

If these have not been set up, you can dial any star code commands on the 480i phone the same way you would on a regular telephone.

Services

The services key on the 480i accesses enhanced features and services provided by third parties. Using the "Services" key, you can:

???Select customized (XML) features

???Utilize a Caller List

???Utilize a Directory

???Utilize Voicemail

These customized services are created by your system administrator or application developer through the diverse web based language of XML.Availability of this feature depends on your phone system or service provider.

Customized Features

The services key allows you to select the applications created by your system administrator, such as weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.

Use the following procedure to access your customized XML services.

From the IP phone UI:

1.Press xon the phone to display the Services menu.

2.Select "Custom Features".

3.Use the rand sto scroll through the line items in a menu-driven and directory "Custom Features" screen. Message services display to the screen after selecting the "Custom Features" option. For user input services, follow the prompts as appropriate.

4.To exit from the "Customized Features" screen, press Exit.

Callers List

The IP phones have a "Callers List" feature that store the name, phone number, and incremental calls, for each call received by the phone.

You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List. You can download the Callers List to your PC for viewing using the Aastra Web UI.

When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application.

The file displays the name, phone number, and the line that the call came in on.

18 480i IP Phone User Guide

Using the Callers List

Use the following procedure to use the Callers List.

From the IP phone:

1.Press xon the phone to display the Services menu.

or

Press the skey to enter the Callers List directly. (skip to step 3)

2.From the Services menu, select "Callers List".

3.Use the rand sto scroll through the line items in the Callers List.

Note: To the left of a line item, a bicon displays with the handset ON or OFF the receiver. The ON receiver indicates the call came in as a missed call. The OFF receiver indicates the call came in and was answered.

4.To delete all entries in the Callers list, press the 3Delete softkey at the "Callers List" header.

To delete a line item from the Callers List, select the line item

you want to delete and press the 3Delete softkey.

5.To cancel a delete function, press the ror the sScroll keys.

6.To save a line item to a

programmable key for speeddialing, press the 3Save softkey and enter the line number at the "Save to?" prompt that is already configured for speeddialing at a softkey.

7.To dial a displayed entry from

the Callers List, pick up the handset, press the d/f handsfree key, or press a line key.

8.To exit the Callers List, press the

xkey.

Features Additional

Additional Features

Downloading the Callers List

Use the following procedure to download the Callers List using the Aastra Web UI.

From the Aastra Web UI:

1.Click on Operation->Directory.

2.In the Callers List field, click on

.

A File Download message displays.

3.Click OK.

4.Enter the location on your computer where you want to download the Callers List and click SAVE.

The callerslist.csv file downloads to your computer.

5.Use a spreadsheet application to open and view the Callers List.

Missed Calls Indicator

The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only.

The number of calls that have not been answered increment on the phone???s idle screen as "<number> New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the Callers List and clear the call from the list. Once the user accesses the Callers List, the "<number> New Calls" on the idle screen is cleared.

Accessing and Clearing

Missed Calls

Use the following procedure to access and clear missed calls from the Callers List. Once you display the Callers List, the "<number> New Calls" indicator clears.

On the IP phone:

1.Press xon the phone to display the Services menu.

or

Press the skey to enter the Callers List directly. (skip to step 3)

2.From the Services menu, select "Callers List".

3.Use the rand sto scroll through the line items in the

Callers List to find the line items that have the bicon with the receiver ON. These are the missed calls to the phone.

4.To clear a line item from the Callers List, select the line item you want to delete and press the Clear softkey.

The line item is deleted from the Callers List.

Directory List

The IP phones have a "Directory List" feature that allows you to store frequently used numbers on the phone. You can also dial directly from a directory entry.

The Directory feature also includes a quick-search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items. The phone displays the first name with this letter.

Note: The quick-search feature in the Directory List works only when the Directory is first accessed.

You can view, add, change, and delete entries to/from the Directory List using the IP phone UI. You can also directly dial a number from the Directory List.

You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.

You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.

The file displays the name, phone number, and line number for each Directory entry.

Server to IP Phone Download

Your system administrator can populate your IP phone Directory List with server directory files. Contact your system administrator for more details.

Directory List Limitations

The following table indicates the maximum characters for each line

and field in the Directory List.

Directory List Limitations

Using the Directory List

Use the following procedures to access the Directory List.

On the IP phone:

1.Press xon the phone to display the Services menu.

or

Press the rkey to enter the Directory List directly. (skip to step 3)

2.From the Services menu, select "Directory List".

3.Use the rand sto scroll through the line items in the Directory List.

4.To delete all entries in the Directory list, press the DeleteList softkey at the "Directory List" header.

To delete a line item from the Directory List, select the line item you want to delete and press the Delete softkey.

5.To cancel a delete function, press the ror the sScroll keys.

6.To add a new entry to the list, press the Add New softkey at the "Directory List" header screen and perform step 7. or

Press the Add New softkey at a line item and perform step 7.

7.Enter a phone number, name,

and line number and press the 3Save softkey after each field entry.

Note: The 480i allows up to 200 directory entries.

8.To edit an entry, use the Change softkey. A screen displays allowing you to edit the name, phone number, and line number, as well as the public/ private setting.

9.To dial a displayed entry from

the Directory List, pick up the handset, press the d/f handsfree key, or press the Dial softkey.

Features Additional

Additional Features

10.To exit the Directory List, press the Quit softkey.

Voicemail

The Voicemail feature on the 480i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server.

For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.

The Voicemail list displays a list of phone numbers assigned to the 480i that have registered voicemail accounts associated with them.

Note: The Voicemail list does not display the voicemail access number.

The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds the limit.

Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the message count, are truncated with an ellipse character at the end of the number/URI string.

The end of the Voicemail list displays the number of new voicemail messages (if any exist).

Contact your system administrator for lines configured for Voicemail.

Using Voicemail

1.Press xon the phone to display the Services menu.

2.Select "Voicemail".

3.Use the rand sto scroll through the line items in the Voicemail list.

4.When you have selected a line item, press the d/fhandsfree key, 4Scroll Right key, or press a line softkey to make an outgoing call using the voicemail access phone number associated with the line for which the voicemail account is registered.

From a selected item in the Voicemail list, you can also lift the handset (go offhook) to make an outgoing call using the voicemail access phone number.

Call Forwarding

The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination.

Call forwarding is disabled by default. Your system administrator can enable call forwarding on a phone-wide basis or on multi-line phones on a per-line basis. If you have configured call forwarding on an individual line, then the settings for this line are used; otherwise, the phone-wide call forward settings are used. You can have up to 9 lines on the 480i configured for call forwarding.

The following are the call forward modes you can configure for call

forwarding:

22 480i IP Phone User Guide

Setting Call Forwarding

Use the following procedure to configure phone-wide call forwarding.

From the IP phone:

1.Press %on the phone to enter the Options List.

2.Select Call Forward.

3.Enter the "Call Forward" num- ber destination for which you want your incoming calls to be forwarded.

Note: If you leave the "Number" field blank, call forwarding is dis- abled.

4.Enter the "Call Mode" that you want to set on your phone.

5.Enter the "Number of Rings" you want to set before the call is forwarded. Valid values are 1 to 9.

Note: "Number of Rings" field applys to No Answer and Busy No Answer modes only.

6.Press Enter to confirm the set- tings.

From the Aastra Web UI:

1.Click on Basic Settings->Call Forward.

For Global Call Forward Settings:

2.In the "Mode" field, select the mode you want to set on your phone.

Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone num- ber in the "Number" field.

3.In the "Number" field, enter the call forward number for which you want your calls to be call forwarded.

Forwarding Call

Language

4.In the "Number of Rings" field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9.

Forward settings. The changes are dynamic and are immedi- ately applied to the phone.

For Per-Line Call Forward Settings (not applicable to the 9112i):

1.Select a line to set Call Forward- ing on.

2.In the "Mode" field, select the mode you want to set on this line.

Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone num- ber in the "Forward Number" field.

Note: To force a line to use the global settings, set the "Mode" field to

Global.

3.In the "Forward Number" field, enter the call forward number for which you want your calls on this line to be call forwarded.

4.In the "Number of Rings" field, select the number of rings on the line before the call is for- warded. Valid values are 1 to 9.

Forward settings. The changes are dynamic and are immedi- ately applied to the phone.

Language

Using the IP phone UI, you can set the phones to use a specific language to display in the IP Phone UI.

When you set the language to use on the phone, all of the display screens (menus, services, options, etc.) display in that language. Valid languages for the IP phones include English, French, and Spanish. Default is English.

Setting Language

You set the language on the IP phone using the Options key (%) on the IP phone.

Use the following procedures to set the language for the IP phone.

From the IP phone UI:

1.Press %on the phone to enter the Options List.

2.Select Language.

3.Select English, French, or Span- ish.

4.On the 480i, select Done.

The language you select is immediately applied to the IP phone UI display.

Troubleshooting

Why is my display blank?

Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section ???Connecting to the Network and to Power??? in

the Aastra 480i Installation Guide for details.

Why is my speakerphone not working?

If you press the d/fbutton and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone???s Options list has been set up for headset use. Press d/fa second time and if the light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing d/f. See the section ???Customizing your phone??? in

the 480i Installation Guide for instructions on how to change the Set Audio option.

Why can???t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the ???Installation and Setup??? section in the Aastra 480i Installation Guide provided with your phone.

Why doesn???t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the ???Adjusting Volume section??? in the Aastra 480i Installation Guide provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide ???Visual??? Message Waiting service for this function to work. Check with your system administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section ???Connecting a Handset or Headset??? in the Aastra 480i Installation Guide for information.

What are services, and how do I use them?

Services on the IP phone include:

???Customized features

???Callers List

???Directory List

???Voicemail

See the section, "Services" on page 17 more information about the options available under "Services".

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section,

"Finding Your Phone???s IP Address" on page 5.

Troubleshooting

Troubleshooting

How do I change my User Password?

You can change the user password from the IP phone UI or the Aastra Web UI.

From the IP phone:

1.Press %on the phone to enter the Options List.

2.Select User Password.

3.Enter the current user pass- word.

4.Enter the new user password.

5.Re-enter the new user pass- word.

6.Press Enter to save the new password. A message, "Password Changed" displays on the screen.

From the Aastra Web UI:

1.Click on Operation->User Password.

2.In the "Current Password" field, enter the current user password.

Note: By default, the user name is ???user??? (all lowercase) and the password field is left blank. If you have forgotten your pass- word, contact your system administrator for assistance.

3.In the "New Password" field, enter the new user password.

4.In the "Confirm Password" field, enter the new user pass- word again.

changes.

For information on how to access the Aastra Web UI, go to the section "Aastra Web UI" on page 5. Administrators should refer to the

Aastra SIP 480i/480i CT/9112i/9133i IP Phone Administration Guide. for

details.

Why does my phone display "Bad Encrypted Config"?

The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed.

Report this error to your system administrator.

Why does my phone display the ???No Service??? message?

The phone displays the

???No Service??? message if the SIP settings have not been set up correctly.

Contact your system adminstrator for more information.

How do I restart the IP phone?

From the IP Phone:

1.Press %on the phone to enter the Options List.

2.Select Phone Status.

3.Select Restart Phone.

4.Press Restart to restart the phone.

Note: To cancel without restarting the phone, press Cancel.

From the Aastra Web UI:

1.Click on Operation->Reset.

2.Click .

3.Click OK at the confirmation prompt.

Limited Warranty

Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.

If it is necessary to replace the telephone set, it may be replaced with a refurbished telephone of the same design and color. If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs.

Exclusions

Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in your possession.

Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.

This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.

Warranty Repair Services

Should the set fail during the warranty period;

In North America, please call 1-800-574-1611 for further information.

Outside North America, contact your sales representative for return instructions.

You will be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase.

After Warranty Service

Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all

Warranty Limited

Limited Warranty

shipping charges. For further information and shipping instructions;

In North America, contact our service information number: 1-800- 574-1611. Outside North America, contact your sales representative.

Note: Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty.

Index

Index

Numerics

480i

additional features of 17 connected state 11 customized features 17 customizing 5

features of 1

finding IP address for 5 hard keys 7

idle state 8 line settings 7 making calls 12 plugging in 3

requirements of 1 restarting 4, 26 softkeys 8

star codes for 17 startup screens 3 updating 3 using 7

A

Aastra Web UI accessing 6 basic settings 6

operation description 6 status 6

about this guide 1

B

bad encryped file 26

C

call forwarding 23 configuring 23

callers list

downloading to phone 19 overview 18

using on phone 19

calls

answering incoming 14 automatic hold for 15 conferencing 16 ending 17

handling 15 picking up 17 placing on hold 15 receiving 14

rectrieving on hold 15 transferring 15 transferring blind 15 transferring consultative 15

connected state 11 customized features 17

D

dialing

a live number 12 pre-dialling a number 12

directory list

downloading to server 20 limitations for 20 overview 20

using 21

documentation 1

G

Getting Started 3

H

hard keys 7 headset

making and receving calls 13 using 13

volume controls for the micro- phone 13

I

idle state 8

installation and setup 2 introduction 1

IP address, finding 5, 25

L

language configuring 24 overview 24

M

making calls 12 missed calls indicator

accessing and clearing 20 overview 19

multiple line and call appearances 7 mute 13

Index

Index

N

network disconnected 4 no service 26

O

options, setting 5

R

redial 13 redial key 13 requirements 1

restarting the phone 4 restarting, IP phone 26

S

services 17

callers list 18 directory list 20

missed called indicator 19 voicemail 21

softkeys 8

as customized "Do not Dis- turb" 10

as customized BLF 10

as customized BLF list 11

as customized speed dials 10 as Line/Call Appearances 9 customizing 8

speakerphone, using 12 star codes 17

U

user password, changing 26

V

voicemail

overview 21

W

Warranty 28 Web interface 5

What are services, and how do I use them? 25

Why can???t I get a dial tone? 25 Why does my phone display "Bad Encrypted Config"? 26

Why does my phone display the "No Service" message? 26

Why doesn???t my phone ring? 25 Why is my display blank? 25

Why is my handset not working? 25

Why is my speakerphone not work- ing? 25

Why is the light not coming on with a new Voice Mail Message? 25