ATampT_Telephone

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: AT&T Customer Information Center 2855 North Franklin Road

P.O. Box 19901 Indianapolis, IN 46219 1 800 432-6600,

In Canada: 1 800 255-1242 Order: Document No. AT&T 555-104-724

Issue 1, December 1992

For more information about AT&T documents, see Business Communications Systems Publications Catalog (555-000-010).

HEARING AID COMPATIBILITY

This equipment is compatible with the inductively coupled hearing aids prescribed by the Federal Communications Commission (FCC).

fffffffffffffffffffffffYour 7402 Plus Voice Terminal

The 7402 Plus voice terminal is designed so you can conveniently use the many features of the AT&T DEFINITY?? Communications System Generic 2 and System 85. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following page.

Figure 1. 7402 Plus Voice Terminal

Starting at the top of Figure 1 and continuing clockwise:

Call appearances/ feature buttons

For handling incoming and outgoing calls (call appearances), labeled with extension numbers. For accessing features (feature buttons), labeled with feature names.

Speaker/headset adapter

jack (on back of voice terminal)

For connecting an external speaker or headset adapter

8 available patterns.

Transfer button

Hold button

For transferring a call to another voice terminal.

For putting a call on hold.

Volume button

For adjusting the volume of the speaker when you are using the speaker and a call is in progress, or for adjusting the volume of the tone ringer when you are not using the speaker.

Handset jack

(on back of voice terminal)

For connecting the handset cord to the voice terminal. Located on the back of your voice terminal, and is labeled .

Message light

A red light which goes steadily when a message has been left for you.

The following optional modules are compatible with the 7402 Plus voice terminal:

3500A Headset Adapter

7400B Data Module

S101A and S201A

Speakerphone

Provides a dual-purpose switch which turns on the adapter connecting the headset to the telephone. Pressing the ON switch is equivalent to going off-hook with the handset, and pressing the OFF switch is equivalent to going on-hook with the handset. Plugs into the speakerphone/headset adapter jack.

Provides data capability to the attached DCP telephone. It also provides integrated simultaneous voice data communications over standard twisted-pair wiring. Plugs into the line jack.

Provides total telephone operation without using the handset. Turning on the speakerphone is equivalent to going off-hook when placing or answering a call and turning off the speakerphone is equivalent to going on-hook. A mute switch is provided to temporarily cut off transmission to the distant caller. Plugs into the speakerphone/headset adapter jack.

fffffffffffffffffffffffA Quick Look at the Features

Here are brief descriptions of some features, including what each one does and how you might want to use it. You will have the Conference, Drop, Hold, Message, Select Button, Select Ring, Self-Test, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you.

Abbreviated Dialing (AD) Allows you to store selected telephone numbers as three or fewer digits for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature code. There are three possible types of lists ??? personal, group, and system ??? and you can have a total of three lists. Numbers on a personal list are programmable by you; numbers on group lists are programmable by the controller of the list; system lists are programmable only by the System Manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your System Manager concerning what types of lists you have and how many of each.

Automatic Callback Sends you a special 3-burst ring tone indicating that a previously busy extension is now available. Use to avoid constant redialing when you want to speak to someone who is frequently busy on the telephone. Note: You can use this feature only for extensions, not outside numbers.

Bridging Permits you to answer or join calls to someone else???s extension by pressing a bridged appearance button on your voice terminal. This button can be any call appearance labeled with another user???s primary extension number, as assigned to you by your System Manager. Use to assist in handling calls for a

designated coworker.

Call Coverage Provides automatic redirection of certain calls to your voice terminal for answering. (Your System Manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage. Call Coverage can also automatically redirect your calls when your voice terminal is busy, you are out of the office, or you have pressed Send All Calls.

Call Forwarding ??? Busy/Don??t Answer Temporarily forwards all your calls to another extension or to the attendant if your voice terminal is busy or you do not answer your calls within a preset number of rings. Use when you want your calls to be forwarded to a telephone number of your choice.

Call Forwarding ??? Follow Me Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you want your calls to be automatically forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you want to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer from the nearest available voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you want to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your System Manager.

Conference Allows you to add another party to a call. Use to set up time-saving conferences, or to spontaneously include a party important to a conversation.

Drop Disconnects from a call without requiring you to hang up the handset or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your voice terminal to do another task. Use when you have a call that you do not want to drop, but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives you quick access to specified voice terminals. With Automatic Intercom, you can call predetermined persons by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group by pressing a feature button and then dialing the group member???s 2- or 3-digit code.

Last Number Dialed Automatically redials the last number you dialed; an extension or an outside number. Use to save time in redialing a busy or unanswered number. Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3 systems. Check with your System Manager to see if the feature is available in your system.

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial the message center, AUDIX, or a covering user to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called. Use any time you want to have someone call you back; it will help cut down on repeated call attempts.

Message Lets you know that a caller has left a message for you when the message light goes on. You can then follow your System Manager???s local message retrieval procedures to get your message.

Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate that your call requires immediate attention. Use when you have important or timely information for someonebbbbbb.

Select Button When used with Dropcbbyoubbbbccan performbbbbbbbba self-test of your voice

Test

terminal???s lights and ringer. When used with Conferencebbbbbbbbcyou can select your own

Ring

personalized ring from among 8 available patterns. Use to distinguish your ring from that of other nearby voice terminals.

Self-Test Allows you to test the operation of the lights and ringer of your voice terminal.

Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary, receptionist, or AUDIX). Use when you will be away from your desk for awhile or when you do not want to be interrupted by calls.

Speaker Allows you to place calls or access other voice features without lifting the handset when speaker is on. However, in order to speak to the other party, you must lift the handset. Use with features that require listening only, such as on-hook dialing, monitoring calls on hold, and retrieving messages.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else.

Note: Calls from an outside number to your voice terminal can be transferred only to an extension, not to another outside number.

fffffffffffffffffffffffHow to Use the Features

Many features are available for use with your 7402 Plus voice terminal. Because no organization can use all of the available features, each organization must choose those that best suit its needs. After the choices have been made, the person within your organization who manages your telecommunication system must do any necessary administration and label the feature buttons on individual voice terminals. The System Manager can tell you how to use the features that have been administered for your particular voice terminal. The following procedures give instructions for using some of the more frequently used features. Features are listed alphabetically.

SpecialfffffffffffffffffffffffInstructions

The first time you use these procedures, you will need to customize them for yourself. Your System Manager can supply the information required.

dTo the right of each feature name is a box. For each of the features you have, mark a bbbbbcbbbbbcin the blank box as a reminder. (Conference, Drop, Hold, Message, Select Button, Select Ring, Self-Test, and Transfer are already marked for you.)

dTo use a voice feature you must have the handset off-hook (that is, you must pick up the handset or turn on the speaker) unless you are instructed to remain on-hook in the procedures. You can activate or cancel most of the voice features by dialing 2- or 3-digit codes (if they are not already assigned to a button). Write the feature code numbers in the blanks provided within the procedures. These

codes are unique to your system; see your System Manager for the codes or to obtain more information.

dSystem 85 exists in several versions. In some cases, a feature operates differently with one version than it does with another; where this occurs, the procedures include a release (R) and version (V) notation. Be sure to follow the directions corresponding to the release and version you are using. Ask your System Manager if you do not know the release and version you have.

dIf you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to use any feature, you have taken too much time to complete a step, have made a dialing error, orbdobbbbbnot have the feature available to you. If

appropriate, hang up or press Dropcbb,bbbbcget dial tone, and begin again at the first

Test

step.

Conventionsfffffffffffffffffffffff

The following conventions are used in the procedures:

GrayffffffffffffffffffffffftypeProcedural steps in gray type are steps you should follow if you do not have a button assigned for the feature.

xxxxxcbbbbbbbcfffffffffffffffffffffff

bbbbbbb A box representing a call appearance that is used

exclusively for placing, receiving, or holding calls.

bbbbbbbb

Featurebcbbbbbbbbfffffffffffffffffffffffand cbbbbBoxes representing buttons that have features assigned Featurecbbbbbbbbbbbbbcxxxxxto them. The buttons are labeled with the feature name,

sometimes followed by an extension number or a person???s name.

[feedbackffffffffffffffffffffffftone]The tone appearing in brackets after a step indicates what you hear after successfully performing that step.

For more information, see Tones and Their Meanings and Key Words to Know at the end of this guide.

QuickfffffffffffffffffffffffReference Lists

At the end of this guide is a set of quick reference lists. Use the lists to record your feature and trunk codes, Abbreviated Dialing personal list items, and frequently called miscellaneous extensions. Once you have completed the lists, flip back to the page as needed, or make a photocopy and keep it handy.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Abbreviatedcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc Dialing (AD)c ccc

Note: If you hear the intercept tone while programming, start over from the beginning. Abbreviated Dialing must first be assigned by your System Manager.

To program or reprogram an outside number, extension, or feature code into a personal list

1On a separate sheet of paper, jot down the outside numbers, extensions, and feature codes you want to program as items on your personal list (see example to the left)

2Press Programbbbbbbbbbcbbbbbbbbbc(while off-hook)

or dial Abbreviated Dialing Program code

(while off-hook) __________ [confirmation tone]

3 Press PersonalcbbbbbbbbbbbbbcbbbbbbbbbbbbList

or dial Personal List code ________

4 Dial desired list item number (for example, 0-9, 01- 95, and so on, depending on list size) [dial tone]

5Dial outside number, extension, or feature code you want to store

6Press PersonalbbbbbbbbbbbbcbbbbbbbbbbbbbcList

dNumber is stored

dRepeat Steps 3 through 6 if you want to program

bbbbbb Dropcbbbbbbc

Test

To programfffffffffffffffffffffffan1 Press Programcbbbbbbbbbcbbbbbbbbb(while off-hook)

Abbreviated Dialing (AD) or dial the Abbreviated Dialing Program code

To placefffffffffffffffffffffffa call using an 1 Press selected ADbcbbbbbbbbcxxxxxbbbbbbbb(while off-hook) Abbreviated Dialing (AD)

button

dCall is automatically dialed

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Automaticcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc Callbackc ccc

dIf you have an AutobbbbbbbbbbbbbbbbbbbbbbbbbbccbCallback button, a green

light goes on until callback is completed or canceled

2 Hang up (within 7 seconds) or press

dYou will receive a 3-burst priority ring when both your voice terminal and the called extension are idle

3 Lift handset when you hear priority ring

[ringback tone]

dA call is automatically placed to the called extension, which receives regular ringing

Note: Only one Automatic Callback call at a time can be placed, and Automatic Callback is canceled after 20 to 40 minutes if the callback call is unanswered.

Note: To leave a message telling a coworker to call you, activate Leave Word Calling instead.

To cancelfffffffffffffffffffffffAutomatic 1 Press AutocbbbbbbbbbbbbcbbbbbbbbbbbbbCallback again (while off-hook)

dGreen light goes off

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Bridgingcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc ccc

To answer a bridged call 1 Press xxxxxbbbbbbbcbbbbbbbcof bridged call

Note: If your voice terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset.

2 Pick up handset

To preventfffffffffffffffffffffffother bridged 1 Press Exclusionbbbbbbbbbbbbbbbcbbbbbbbbbbbbbbbcxxxxx while connected to the call terminals from entering a

call (on a per call basis)

Note: Pressing Exclusionbbbbbbbbbbbbbbbcbbbbbbbbbbbbbbbcxxxxx again reactivates

bridging.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Callcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc Coveragec ccc

To leavefffffffffffffffffffffffa message 1 Press CoveragecbbbbbbbbbbbbbbbbbcbbbbbbbbbbbbbbbbbCallback while connected to the call telling a coworker to call[confirmation tone] the original caller???s

extension

coworker after answering

a redirected call

dCall is temporarily put on hold

2Press Consultbbbbbbbbcbbbbbbbbc[priority ring to coworker] or dial coworker???s extension

[single-burst ring to coworker]

Note: You can privately discuss call; if coworker is not available, press the fluttering xxxxxbbbbbbbcbbbbbbbcto reconnect to call.

If your coworker has activated Send All Calls, you must use Consultcbbbbbbbcbbbbbbbb to reach him or her.

3 Press Transferbbbbbbbbcbbbbbbbbbagain to sendbbccall to coworker or

press Conferencebbbbbbbbcto cmake it a 3-party call

Ring

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Callcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc Forwarding ??? Busy/Don??t Answerc ccc

1 Press CallbcbbbbbbbbbbbcForwardbbbbbbbbbbb(while off-hook)

or dial Call Forward ??? Follow Me code

(while off-hook) __________[dial tone]

2 Dial extension or number where calls will be sent [confirmation tone]

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Callcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc Forwarding ??? Follow Mec ccc

To temporarily redirect all calls to an extension or outside number of your choice

Note: To find out which

typebofbbbbbbbbbbbCall Forwarding Note: You may hear a half ring for each call CallcbbbbbbbbbbbcForward activates, forwarded after you have activated this feature and

contact your System

Manager.

hung up. Also, some voice terminals may have restrictions on where calls can be forwarded (only on DEFINITY Generic 2 and System 85 R2V4 and later releases); see your System Manager.

To cancelfffffffffffffffffffffffCall1 Press CallbcbbbbbbbbbbbcForwardbbbbbbbbbbbagain (while off-hook) Forwarding ??? Follow Me or dial Call Forward Cancel code

(while off-hook) __________ [confirmation tone]

2 Hang up

dYour calls will ring at your own voice terminal again

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb CallccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbParkc ccc

To retrievefffffffffffffffffffffffparked call 1 Dial Call Park Answer Back code

from any extension[dial tone]

2 Dial channel number where call was parked [confirmation tone]

Note: If you receive intercept tone, parked call has been disconnected or retrieved by another party.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb CallccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbPickupc ccc

To answerfffffffffffffffffffffffa call to your 1 Press Holdbcbbbbcbbbb pickup group while on

another call

dPresent call put on hold

2 Press an idle call appearance[dial tone]

3 Press CallcbbbbbbbbbbcbPickupbbbbbbbbbb

or dial Call Pickup code __________

dCalled voice terminal stops ringing dYou are connected to ringing call

Note: To return to held call after completing present call, press fluttering xxxxxcbbbbbcbbbbbbb.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Conferencecbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc ccc

dAll parties now connected

bbbbbb

To dropfffffffffffffffffffffffthird party 1 Press Dropcbbbbbbc

Test

dYou remain connected to original party

Note: If both call appearances are in use, you will not be able to use this feature.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Dropcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc ccc

bbbbbbb

To disconnect from a 1 Press Dropcbbbbbbbc

Test

normal call, or to drop the last party added to a conference call

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Holdcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc ccc

To keep a call waiting 1 Press Holdcbbbbbbcbbbbbb while you answer another

call, make a call, or

dGreen light flutters

perform some other task Note: If you put a conference call on hold, the other parties remain connected.

To answerfffffffffffffffffffffffa new call 1 Press Holdcbbbbbbcbbbbbb

while active on another

dGreen light flutters

2 Press xxxxxcbbbbbbbcbbbbbbbof incoming call

dYou are connected to incoming call

To returnfffffffffffffffffffffffto held call 1 Press xxxxxbbbbbbbcbbbbbbbcof held call

dYou are connected to held call

Note:bbbbbbbIf you are active on a call and you press the xxxxxcbbbbbbbcof the held call, the active call will be

dropped.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Intercomccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb(Automatic/Dial)c ccc

Intercom partner

dIntercom ring is sent

To dialfffffffffffffffffffffffa call to a 1 Press IcomcbbbbbbbbbbbbbcbbbbbbbbbbbbbDial xxx (while off-hook) [dial tone]

member of your Dial

2 Dial group member???s 1- or 2-digit code

Intercom group

[ringback tone]

dIntercom ring is sent

To answerfffffffffffffffffffffffany intercom 1 Pick up handset and press Icomcbbbbcbbbbb

call

dYou are connected to call

Note:bbbbbbIf you are active on anotherbbbbbbcall, first press Holdcbbbbbbc, then press flashing Icomcbbbbbbc.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Lastcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc Number Dialedc ccc

To automatically redial the last number you dialed (extension, outside number, or trunk/feature code)

1Press LastbbbbbbbbbbbcbbbbbbbbbbbcDialed (while off-hook)

or dial Last Number Dialed code (while off-hook) __________

dNumber is automatically dialed (up to 20 digits)

Note: Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3 systems. Check with your System Manager to learn if the feature is available on your system.

Limitations on this feature should be noted. Digits dialed via Abbreviated Dialing, feature dial codes, authorization codes, and SMDR account codes are not retained in memory and must be redialed for each call.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb LeaveccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbWord Calling (LWC)c ccc

To leavefffffffffffffffffffffffa message 1 Press LWCcbbbbbbcbbbbbb

To cancelfffffffffffffffffffffffa Leave Word 1 Press CancelcbbbbbbbbbbbbcbbbbbbbbbbbbLWC (while off-hook)

dMessage is deleted

Note: If reorder tone is heard, message is not deleted; try again.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Messagecbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc ccc

To retrieve a message when your Message light is on

1Ask your System Manager for local retrieval methods

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb PriorityccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbCallingc ccc

Note: If you still receive a call-waiting ringback tone, wait a few minutes and try again.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Selectcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc Buttonc ccc

ringing patterns for your voice terminal. For procedures, refer to ??????Select Ring?????? in this section.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Selectcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc Ring and Ringer Volumec ccc

To select a personalized 1 Press Selectcbbbbbbbcbbbbbbb(while on-hook)

ring

dGreenblightbbbbbbbgoes on

2 Press Conferencecbbbbbbbbc

Ring

dGreen light next to Selectbbbbbbbcbbbbbbbcflutters

dCurrent ring pattern plays and repeats every 4 seconds

bbbbbbbb

3 Continue to press Conferencecbbbbbbbbcto cycle through all

Ring

8 ringing patterns

4 Whenbbbbbbbyou hear the desired ringing pattern, press

Selectcbbbbbbbcagain

dYour new ring is set. Light next to Selectbbbbbbbcbbbbbbbc goes off

Note: If you receive a call, go off-hook, or lose power during selection, process is interrupted and you must begin again. If you lose power after selection, you will also have to select your ring pattern again.

To adjustfffffffffffffffffffffffringer volume 1 To raise the volume, press the right half of the

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Selfcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc -Testc ccc

dRinger sounds

dAll lightsbgobbbbbon

3 Release Dropcbbtobbbbcend test

Test

dRinger and lights return to pretest state. Green light next to Selectcbbbbbbbcbbbbbbbgoes off.

Note: If ringer or lights do not respond during test, notify your System Manager.

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb SendccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbAll Callsc ccc

central office calls)

immediately to an

Note: You may hear a half ring as each call is sent to coverage if you have a DEFINITY Generic 2 or

assigned extension,

System 85 R2V4.

AUDIX, or message center for coverage

bbbbbcbbbbbc

To sendfffffffffffffffffffffffan assigned 1 Press SACbbbbbbbbbbbcbbbbbbbbbbbcGroup (while on-hook or off-hook)

group of extensions[confirmation tone] (except priority calls,

intercom, and personal central office calls) immediately to an assigned extension, AUDIX, or message center for coverage

dYour calls ring at your own voice terminal again

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Speakerccbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc ccc

To place a call without lifting the handset, or to use speaker with any listening-only feature activity (such as monitoring a call on which you have been put on hold or for retrieving messages)

1 Press Speakercbbbbbbbcbbbbbbbb

2Place call or access selected feature

3Adjust speaker volume if necessary

dTo raise the volume, press the right half of the Volume control button, labeled bbbbbcbbbbbc; to lower the volume, press the left half of the Volume control button, labeled

Note: In order for the other party to hear you, you must lift the handset.

To activatefffffffffffffffffffffffthe speaker 1 Press Speakercbbbbbbbcbbbbbbbb

while using the handset

dThe speaker turns on and the handset turns off

To turnfffffffffffffffffffffffoff speaker and 1 Pick up the handset return to handset

xxxxxbbbbbbbcbbbbbb

To endfffffffffffffffffffffffa call (while 1 Press Speakerbcbbbbbbbcbbbbbbb

handset is on-hook and only speaker is active)

bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Transfercbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbcc ccc

To send present call to another extension or outside number

dPresent call put on hold and you are given a new idle line appearance

2 Dial extension or number to which the call is to be transferred[ringback tone]

dRemain on the line and announce call if desired; if no answer or number dialed is busy, return to held call by pressing its call appearance

3 Press Transfercbbbbbbbbbcbbbbbbbbbagain

dCall is sent to dialedbbbbbbextension or number

4 Hang up or press Dropcbbbbbbc

Test

Note: If both call appearances are in use, you will not be able to use this feature.

fffffffffffffffffffffffTones and Their Meanings

Ringing tones are produced by an incoming call. Feedback tones are those that you hear through the handset (receiver) or speaker.

RingingfffffffffffffffffffffffTones

d1 ring ??? A call from another extension.

d2 rings ??? A call from outside or from the attendant.

d3 rings ??? A priority call from another extension, or a call from an Automatic Callback call you previously placed.

dhalf ring ??? A call redirected from your voice terminal to another because Send All Calls or Call Forwarding ??? Follow Me is active.

dintercom ring ??? A call directed to you by the Intercom feature.

FeedbackfffffffffffffffffffffffTones

dbusy tone ??? A low-pitched tone repeated 60 times a minute; indicates the number dialed is in use.

dcall-waiting ringback tone ??? A ringback tone with a lower-pitched signal at the end; indicates the extension called is busy, but the called party has been given a call-waiting tone.

dconfirmation tone ??? 3 short bursts of tone; indicates a feature activation or cancellation has been accepted.

dcoverage tone ??? 1 long burst of tone; indicates that your call will be sent to another extension to be answered by a covering user.

ddial tone ??? A continuous tone; indicates that dialing can begin.

dintercept/time-out tone ??? An alternating high and low tone; indicates a dialing error, a denial of the requested service, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.

drecall dial tone ??? 3 short bursts of tone followed by a steady dial tone; indicates that the feature request has been accepted and dialing can begin.

dreorder tone ??? A fast-busy tone repeated 120 times a minute; indicates all trunks are busy.

dringback tone ??? A low-pitched tone repeated 15 times a minute; indicates the number dialed is being rung.

fffffffffffffffffffffffKey Words to Know

access code See feature code .

activate To begin or turn on the operation of a feature.

attendant The person who handles incoming and outgoing calls at the main telephone console.

AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers??? messages and reporting Leave Word Calling messages.

call appearance A button used exclusively to place, receive, or hold calls. It has an assigned extension number and is equipped with a red light and a green light.

coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal or answering service. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or message center. A person who provides coverage is a covering user.

DEFINITY Communications System Generic 2 The AT&T switch to which you are connected. It transmits and receives voice and data signals for all communications equipment in your network. (See also System 85 .)

dial pad The 12 pushbuttons you use to dial a number and access features.

extension A dialing number of 3 to 5 digits assigned to each voice terminal connected to your DEFINITY Generic 2 or your System 85.

feature A special function or service, such as Conference, Hold, and Send All Calls.

feature code A dial code of 1, 2, or 3 digits (4 digits in System 85 R2V4 and Generic 2), which you use to activate or cancel the operation of a feature.

group list One of the 3 types of Abbreviated Dialing lists; programmable by the System Manager or a controller of the list. Contains telephone numbers useful to members of a specific group, and stored as 1- or 2-digit list items, depending on the number of members in the list.

handset The hand-held part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver.

message retriever A person authorized by the System Manager to retrieve messages for other users (coverage message retriever).

off-hook When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call) or speaker is ON.

on-hook When the handset is left on the cradle and the speaker is OFF.

party A person who places or answers a call.

personal list One of the 3 types of Abbreviated Dialing lists; programmable by the System Manager or by you, the user. Contains telephone numbers of your choice, and stores each of them as 1- or 2-digit list items, depending on the number of members in the list.

personal list item One of the slots on an Abbreviated Dialing personal list.

pickup group A group of telephone users who can answer calls for each other through the Call Pickup feature. Group members are determined by the System Manager and are usually located in the same work area or perform similar job functions.

priority call An important or urgent call which sends a special 3-burst ring and does not redirect to coverage or forward to designated alternative number.

program/reprogram To use your dial pad to assign a telephone number to a personal list item for Abbreviated Dialing. Programming is activated by dialing an access code.

retrieve To collect telephone messages using your local retrieval methods. (Also, with Call Park, to resume a call from an extension other than the one where the call was first placed or received.)

ringer The device that produces the electronic ringing sound in your voice terminal.

stored number A telephone number which has been programmed and stored as a 1-, 2-, 3-, or 4-digit list item for use with Abbreviated Dialing. It can be a complete or partial telephone number, an extension number, or a trunk or feature code. Once programmed, a number can be accessed by first dialing the list, then the list item digit(s) under which it is stored. If the number is stored on an ADbbbbbbbbbcbbbbbbbbbbcxxxxx button, the number can be accessed by simply pressing that button.

switch The device which makes connections for all voice and data calls for a network, and also contains software for features. Also known as a system, switching system, or PBX (private branch exchange). Your switch is an AT&T DEFINITY Communications System Generic 2 or an AT&T System 85 .

System 85 The AT&T switch to which you may be connected. It transmits and receives voice and data signals for all communications equipment in your network. (See DEFINITY Communications System Generic 2 .)

system list One of the 3 types of Abbreviated Dialing lists; programmable only by the System Manager. Contains telephone numbers helpful to all system users.

System Manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network.

trunk A telecommunications channel between your switch and the local or long-distance calling network or to another switch. Trunks of the same kind connecting to the same endpoints are assigned to the same trunk group.

trunk code A dial code of up to 4 digits you dial to access a trunk group to place an outside call.

voice terminal A telephone equipped with an array of specially designed features (for example, administrable buttons) and functional capabilities that distinguish it from a conventional telephone.